Home2 Suites by Hilton Memphis - Southaven, MS
SECTION ONE: MCR Universal Role Standards
CLEANLINESS and FRIENDLINESS!
The MCR standard is to provide clean, friendly, well-organized and safe hotels for our guests.
AREAS OF EXCELLENCE
Happy Guests
Spotless Cleanliness
Product Consistency & Quality
Teamwork
Duties and Expectations
1. Happy Guests
Guest Relations: Greet guests happily upon arrival and throughout their stay with a smile.
Name Use: Use the guests' names whenever possible, ensuring they feel properly welcomed.
Guest Satisfaction: All Team Members work together to contribute to great guest satisfaction scores.
Recovery: Ability to handle challenging guest situations with hospitality and a sense of urgency.
Hotel Knowledge: Strong knowledge of all features of the hotel facility and amenities.
Events: Awareness and support for all groups and events at the hotel.
Technology: Understanding of relevant technology for each role.
Phone Etiquette: Answer all incoming calls with friendly service using the approved greeting.
2. Spotless Cleanliness
Sparkling Clean Workspaces: All areas, both front and back of the house, should be kept clean and well-organized.
Pitching In: Cleanliness is a team effort! Everyone may expect to pitch in to clean guest rooms and public spaces as needed, to ensure the hotel is well-organized and safe.
Hospitality While Cleaning: Always greet every guest happily with a smile, by name if possible, while cleaning.
3. Product Consistency & Quality
Checklists to 100% Accuracy: All operational checklists are completed accurately and at the designated times, every shift.
Shift Handover Reports: Handover reports must be accurate and on time, for effective shift-to-shift communication.
Flawless Uniform: All Team Members must wear a clean, approved uniform and be well-groomed per the Team Member Handbook, while wearing a nametag and smiling at all times.
4. Teamwork
Communication: Communication between Team Members should be clear, honest, and professional.
Can Do Attitude: Willing to stretch beyond traditional role to meet the needs of the business and MCR's guests.
Collaboration: All Team Members at all levels must be committed to working together to create a welcoming environment for guests and an effective, positive workplace.
SECTION TWO: FrontDeskAgent, Role Specific Duties and Expectations
The core mission of the FrontDeskAgent is to ensure all guests enjoy a friendly arrival and departure experience, while addressing all needs and requests in a timely, efficient and hospitable manner.
Other Duties and Expectations
Check-in/Out Efficiency: All guests checked-in/out in a timely manner. All guests should be contacted after check-in to ensure their room is satisfactory and there is nothing else required to make their stay more comfortable.
Rate Schedule: Up-to-date understanding of room rates, promotions.
Incoming Mail: Receive and note all incoming mail as required per the daily shift checklist.
SECTION THREE: Success Metrics
Happy Guests
Management Performance Ratings
Guest Satisfaction Scores/Intent to Return
Spotless Cleanliness
GM/AGM Spot Checks
Leadership Walk-throughs (RVP, etc.)
Guest Ratings/Reviews
Product Consistency & Quality
Checklist Tracking
Management Performance Ratings
Guest Ratings
Teamwork
Management Performance Ratings
SECTION FOUR: Qualifications & Requirements
Qualifications & Requirements:
Experience in a hospitality, service, consumer-facing franchise or related field preferred.
Can-Do Attitude:Must have a positive attitude and willingness to learn.
Ability to Follow Guidelines:Must be able to understand and follow established guidelines and procedures.
Handle Pace and Pressure:Must work well in stressful, high-pressure situations.
Listening, Conflict Resolution:Must be effective at listening to, understanding, clarifying, and resolving the concerns and issues raised by co-workers and guests.
Communication Skills:Must be able to convey information and ideas clearly.
Hospitality and Guest Service:Must have a desire to serve all guests.
Age Requirement:Must be 18 years of age or older to perform this job.
Schedule and Travel:Must be willing to work a varied schedule that may include evenings, nights, weekends, and holidays based upon the demands of the hotel.
Clock-in/Out:Arrive and clock in on time for every shift worked and clock out at the scheduled shift ending time, unless otherwise directed by your immediate supervisor. Never work while off the clock.
Breaks:Clock in/out for breaks at the designated time on your schedule.
Call Outs:Provide sufficient notice as directed by your supervisor when calling out for a scheduled shift.
Physical Working Demands & Working Environment:
The physical demands described here are representative of those that must be met to successfully perform the essential functions of this job.While performing the duties of this job, the employee is regularly required to:
Stand or remain in a stationary position for long periods of time (3-4 hours at a time).
Type on and operate computers and other office machinery or devices, do 10-key operation and data entry, dial a telephone, manually manipulate objects, handles, tools, and/or controls.
Bend, stoop, crouch, lift and transport supplies of up to 25 pounds throughout the hotel, and move throughout the hotel and the rooms.
Inspect and visually observe details at close range (within a few feet) and from long range.
Occasionally required to lift packages or general office equipment.
The noise level in the work environment is usually moderate (phone ringing, and heavy communication between co-workers and customers).
Language + Reasoning Skills:
Read, write, understand and communicate with others effectively using the English language.
Note: This job description in no way states or implies that these are the only duties to be performed by the employee(s) of this position. Employees will be required to follow any other job-related instructions and to perform any other job-related duties requested by any person authorized to give instructions or assignments. Employee must be able to perform the essential functions of the position satisfactorily and, if requested, reasonable accommodations will be made to enable employees with disabilities to perform the essential functions of their job, absent undue hardship. The Employer retains the right to change or assign other duties to this position. This document does not create an employment contract, implied or otherwise, other than an at-will relationship.
$25k-30k yearly est. 14d ago
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Front Desk Fitness Evenings
D1 Training-Olive Branch 2.8
Front desk agent job in Olive Branch, MS
Job DescriptionBenefits:
Bonus based on performance
Competitive salary
Employee discounts
Training & development
Wellness resources
Benefits/Perks
Continuing education through company-sanctioned events.
Free membership in a state-of-the-art facility.
Commission
D1 is an athletic-based group training facility for adults and youth athletes ages 7 and up with a mission of providing the best fitness philosophy and facility to its athletes, empowering them to improve themselves by efficiently and consistently reaching their fitness goals.
At D1, our promise to our athletes is: You pick the goal, we help you get there and D1 Coaches are the catalysts for our fulfillment of that promise. D1 Coaches implement and instill the D1 training philosophy into every workout. They exhibit the ability to adapt and customize programs in the workouts, in order to tailor them to each athlete. They take a personal stake in the lives of our athletes, maintaining regular contact and monitoring their individual progress toward their goals. D1 Coaches are a part of the best training environment in the industry and are integral to the success of D1 as it continues its rapid growth.
Company Overview
Motivate and inspire all to be their best and achieve their goals through training with world-class coaches.
The culture of D1 separates us as we are all driven to help those around us.
D1 is passionate about impacting and changing lives.
Job Summary
High energy, enthusiastic person to join our team. This position involves taking incoming calls, making outgoing calls, booking free trial workouts and consultations, and checking in our members for workouts.. MUST BE COMFORTABLE IN A FAST-PACED SALES ENVIRONMENT.
Responsibilities
Greeting members as they walk in.
Checking in members for workouts.
Making sure all client notes and contacts are logged and managed correctly.
Assisting members with their profiles.
Sales of general merchandise.
Qualifications
Must be a high-energy individual.
Must have 1+ years in sales
Must have 1+ years in a customer service setting ideally in the fitness industry.
$28k-34k yearly est. 29d ago
MATAplus Reservationist
Mid-South Transportation Management
Front desk agent job in Memphis, TN
Description FLSA: Non-Exempt JOB TITLE: MATAplus Reservationist DEPARTMENT: MATAplus REPORTS TO: Call Center Supervisor PAYRATE: $17.35 hourly CLOSING DATE FOR ACCEPTING APPLICATIONS: Until Filled JOB FUNCTION: Responsible for paratransit service reservations for MATAplus customers in compliance with the fixed-route schedules and ADA. ESSENTIAL DUTIES AND RESPONSIBLILITIES:
Answer all MATAplus customer telephone calls and gather all necessary information in order for reservations to be scheduled using Trapeze software.
Receive calls from passengers by telephone regarding pick-up times, cancellations or rescheduled trips.
Provide information regarding MATAplus services to customers. Adhere to ADA rules and regulations for telephone hold times and negotiating trips with customers.
Answer MATAplus Chat and Text line.
Screen and direct all incoming calls to appropriate departments or individuals.
Enter applicants into client file and file applications.
Forward complaints to the appropriate department.
Maintain and replenish the office supply cabinet.
Perform general secretarial and clerical duties.
MINIMUM QUALIFICATIONS: Education: High school diploma or GED. Other:
Minimum six months' work experience dealing with the general public is required.
Must possess excellent customer service skills and phone etiquette and be able to deal with the public and co-workers, both in person and on the phone, in a professional and courteous manner.
Must be able to speak, read and understand English and speak in a clear and understandable manner.
Should be able to operate office equipment including a fax machine, copier, and computer.
Database experience is preferred.
Must have computer skills and be able to use Microsoft Word and Excel to enter data and create documents.
Basic arithmetic skills are necessary for preparing reports. Requires the ability to be organized enough to handle numerous activities at one time.
Must be detail oriented, organized and able to work with limited supervision.
Environment:
Requires the ability to sit for long periods of time, with some periods of standing.
Requires ability to withstand exposure to weather conditions, dust, engine, fumes, and extreme noise levels if out on the bus lot.
May be required to lift. Lift overhead or push 15 lbs.
Requires ability to hear a telephone and directions given and visually perform essential functions for satisfactory job performance.
Should be able to view a computer monitor for extended periods of time.
Requires flexibility of fingers for data entry.
Miscellaneous:
Must be willing to work departmental shifts in an operation from 7:30AM - 4:30PM, 7 days a week, including holidays. We thank all applicants for their interest; however, only those under consideration will be contacted.
The above description is intended to describe the general content, identify the essential functions, and set
forth the requirements for the performance of this job. It is not to be construed as an exhaustive statement of duties, responsibilities or requirements.
MTM IS AN EQUAL OPPORTUNITY M/F/D/V EMPLOYER AND PROMOTES A DRUG-FREE WORKPLACE.
$17.4 hourly Auto-Apply 12d ago
Front Desk Agent | ARRIVE Memphis
Arrive Hotel Memphis
Front desk agent job in Memphis, TN
FRONTDESKAGENT | ARRIVE HOTEL MEMPHIS
We're looking for a friendly FrontDeskAgent to provide our world famous trusty service. From the check-in process and a warm welcome to fielding ongoing inquiries and requests, our FrontDeskAgents play a crucial role in providing a memorable guest experience.
ABOUT ARRIVE MEMPHIS:
ARRIVE Memphis, located in the South Main Arts District, is more than just a hotel - it's a destination! This 62-room boutique neighborhood hotel with thoughtfully designed, industrial-inspired guest rooms also features an all-day bakery and cafe, a lobby bar, and a friendly shuffleboard sports bar. If you're passionate about creating genuine connections, thrive in a dynamic hospitality environment, and find joy in elevating guest experiences, we invite you to join our team at ARRIVE Memphis!
THE TASK AT HAND:
Taking care of guests, from leading the check-in/check-out process, to billing, confirming contact information, and fielding questions throughout a hotel stay
Being a savvy guide that's ready to share a wealth of information on the hotel, amenities, and neighborhood.
Communicating in a friendly, positive way to create a warm environment amongst colleagues and a great experience for guests.
Building memorable relationships with hotel guests in line with our service standards
Bringing personality and clarity to the registration process and guest arrivals as well as check-out, listening to guest feedback, and settling folios.
Fielding phone calls, emails, and other guest inquiries in a timely, friendly, and trusty manner.
Inputting guest information and payments into hotel software systems, such as Opera.
Collaborating with the sales and operations teams to ensure a smooth experience for all guests.
Proactively identifying guest needs and finding ways to surprise and delight patrons so they become repeat customers.
Maintaining a keen eye for detail, whether it be a book out of place or a guest that needs assistance.
Politely enforcing established policies and procedures.
Effectively communicating guest requests or issues to the FrontDesk Manager, Housekeeping, or Engineering, Conducting walkthroughs for safety, security, and overall cleanliness.
Performing safety duties and adhering to predetermined protocols in the event of an emergency situation.
Lending a hand as required by other departments to ensure a safe, smooth operation that's enjoyable for guests and fellow coworkers.
WHAT WE'RE LOOKING FOR:
Must possess a positive attitude.
Must be energetic and outgoing.
Must be service oriented.
Must be a team player.
Must be able to multi-task.
Must possess excellent interpersonal, analytical, and organizational skills.
Must have knowledge of basic arithmetic.
Must have the ability to input data and access information on the computer.
Must be able to work a flexible schedule and shifts - weekends & holidays as needed.
Flexible schedule- must be available to work a variety of shifts.
Minimum two years of experience within guest reception or a similar position preferred, preferably a luxury hotel setting.
Fluency in English both verbally and non-verbally.
Provide legible communication and directions.
Ability to input and access information in the property management system/computers/point of sales system.
Ability to perform job functions with attention to detail, speed and accuracy.
Ability to prioritize and organize.
Be a clear thinker, remaining calm and resolving problems using good judgment.
Follow directions thoroughly.
Understand guest's service needs.
Work cohesively with co-workers as part of a team.
Work with minimal supervision.
Maintain confidentiality of guest information and pertinent hotel data.
Must be able to stand for long periods of time.
Must be able to push, pull or lift up to 25 lbs.
Requires mobility and prolonged standing, walking, bending and lifting up to 30 lbs.
Minimum two years of experience within guest reception or a similar position preferred, preferably a luxury hotel setting.
WHAT'S IN IT FOR YOU:
A competitive compensation package including medical, dental, vision, and life insurance.
401(k) retirement plan (future you will love this one!)
Paid time off, holiday pay, and sick pay when you're under the weather.
Career advancement in an organization committed to helping star employees thrive.
There's also an opportunity to expand your career trajectory as we are a fast-growing company with hotels and restaurants in multiple cities.
Professional development that sets you up for success across multiple hospitality career paths.
A collaborative work environment where your creative ideas can come to fruition.
Amazing employee discounts on hotels and dining across our entire portfolio (18 hotels and more to come!)
Hands-on training with a nimble team.
Palisociety is an Equal Opportunity Employer committed to hiring a diverse workforce and sustaining an inclusive culture. Palisociety does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state, or local laws.
For more information, visit ******************* or follow @palisociety
For more information, visit lepetitpali.com or follow @lepetitpali
For more information, visit ******************** or follow @arrivehotels
We are an E-Verify Employer/Somos un empleador de E-Verify.
$24k-29k yearly est. 60d+ ago
Front Desk Agent
Oliver Hospitality Payroll
Front desk agent job in Oxford, MS
As the first point of contact for our customers, you will be responsible for providing a welcoming and professional service at all times. You will be tasked with handling check-ins and check-outs, answering customer queries, managing bookings, and processing payments.
Responsibilities:
Ensure high-quality and efficient guest registration, obtain proper method of payment, conduct credit-limit checks, follow billing instructions, conduct follow-up courtesy calls
Courteously and accurately answer inquiries to telephone and in-person inquiries regarding reservations, hotel information and guest concerns
Demonstrate a commitment to providing a warm, anticipatory service to exceed the needs and expectations of all guests
Deliver outstanding guest services for all incoming calls and general inquiries
Maintain all back-office related equipment and a par stock of supplies
Provide service recovery options to ensure guest satisfaction
Process guest requests for wake-up calls
Screen calls and other requests relating to placing and receiving telephone calls
Advise guest of any messages received via voicemail, mail, faxes and send to room if required
Answer, record, and process all guest calls, requests, questions, or concerns
Log all requests or issues
Establish and maintain open, collaborative relationships with associates and fellow departments
Maintain an attentive, friendly, helpful, and courteous demeanor to all guests, managers, and other associates
Participate in pre-shift meetings, maintain, and review shift reports, review arrivals,
departures, daily events, groups in-house, service recovery guests and conduct proper follow-up
Review all profile details of incoming arrivals and departing guests, address all requests and service recoveries; communicate to other departments special requests
Maintain all frontdesk related equipment and a par stock of supplies
Ensure work area and lobby cleanliness is maintained at all times
Maintain a presence in the lobby, serve as lobby ambassador when not stationed at the frontdesk
Perform additional duties and projects as assigned
Physical Requirements:
Must be able to work on your feet for up to 12 hours. Position requires prolonged standing, bending, stooping, twisting, and lifting products and supplies weighing 20 pounds and occasional lifting and/or moving up to 50 pounds as well as repetitive hand and wrist motion.
This job description serves as an overview of the responsibilities associated with this role, with the understanding that these duties may evolve over time. Additionally, you may be entrusted with additional duties as assigned.
Qualifications
Qualifications:
Ability to speak, read, write and understand English
Professional demeanor and presentation appropriate for a luxury environment
Excellent interpersonal, written/verbal communication, and training skills are essential
Positive attitude, team focus, enthusiasm, excellent customer service skills
Ability to work a flexible schedule, including evenings, weekends and holidays, according to department needs and business volumes
Highly motivated, organized, goal and results oriented individual who thrives under pressure
Ability to stand, sit, or walk for an extended period of time
Hospitality experience preferred
Must be eligible to work in the USA
$25k-30k yearly est. 11d ago
Front Desk Agent
Craft-Goodman Lodging
Front desk agent job in Olive Branch, MS
Introduction:
We are seeking a friendly and professional FrontDeskAgent to join our team at our hotel. The FrontDeskAgent will be responsible for managing reservations, checking guests in and out, and assisting with any needs or requests they may have during their stay. The successful candidate will have excellent customer service skills and be able to work efficiently in a fast-paced environment.
Responsibilities:
Manage reservations and check guests in and out using a computerized system
Handle guest requests, such as booking tours or making restaurant reservations
Assist with check-in and check-out processes, including handling payments and issuing keys
Answer phone calls and respond to online inquiries in a timely and professional manner
Assist with organizing and setting up events and meetings
Handle guest complaints and concerns with grace and professionalism
Perform light cleaning duties, such as wiping down counters and restocking supplies
Other duties as assigned
Qualifications:
Previous experience as a frontdeskagent or in a customer service role is preferred
Strong communication and interpersonal skills
Ability to multitask and handle a high-volume workload
Proficiency with computer systems and software, such as Microsoft Office and reservation management systems
Flexibility to work evenings, weekends, and holidays as needed
Perks:
Competitive salary
Employee discounts on hotel rooms and amenities
Opportunities for advancement within the company
Professional development opportunities
Positive and supportive work environment
View all jobs at this company
$25k-30k yearly est. 60d+ ago
Front Desk Supervisor
Chenmed
Front desk agent job in Memphis, TN
**We're unique. You should be, too.** We're changing lives every day. For both our patients and our team members. Are you innovative and entrepreneurial minded? Is your work ethic and ambition off the charts? Do you inspire others with your kindness and joy?
We're different than most primary care providers. We're rapidly expanding and we need great people to join our team.
The FrontDesk Supervisor, functioning under the supervision and guidance of the Center Operations Director and/or Clinical Dyad leader, is responsible for organizing and directing the work of the frontdesk staff, coordinating staff activities and schedules to ensure effective patient care services are provided, and ensuring quality standards are met. Trains, guides and supports Care Facilitators to ensure organizational frontdesk standards are met and that they have the tools and resources they need to effectively perform their duties. Leads front office center operations including, quality, compliance, human resources, patient experience, and direct supervision of employees. Leads the VIP customer experience from center entry to exit by ensuring our patients and their family members have a pleasant and memorable experience every visit and with every interaction. Establishes and maintains strong professional relationships with internal work partners and external customers; and through strict adherence of established center guidelines and standards provides the best solutions and options for our patients in support of the overall center experience.
**ESSENTIAL JOB** **DUTIES/RESPONSIBILITIES:**
+ Leads a team of Care Facilitators and other frontdesk staff. Supervisory tasks included but not limited to setting performance goals, developing top talent, and implementing progressive improvements when needed.
**Engagement and Development:**
+ **I** nstills ChenMed values and behaviors
+ Builds culture and strong engagement
+ Promotes team member retention
+ Provides clear onboarding expectations
+ Promotes team member development and retention by performing regular facilitated coaching and leadership rounding with frontdesk team members
**Operational Excellence:**
+ Consistently executes the core model and follows the Center Playbook procedures
+ Exhibits a strong understanding of the importance of adhering to core model execution by leading engagement and development, operational excellence and scheduling optimization
+ Understands philosophy of patient flow metrics and efficiencies and shares the desired outcomes with all frontdesk team members
+ Maintains focus on patient retention and positive customer experience and is available and accessible to both team members and patients
**Scheduling Optimization:**
+ Adheres to enterprise scheduling templates and ensures 100% of patients are assigned and scheduled
+ Top 40 and risk score 70+ patients scheduled at least bi-weekly
+ IP/ER discharge follow-up scheduled immediately with daily follow-up
+ Partners with growth team to ensure THV-EE and CMAP scheduling is 100% completed
+ Ensures care facilitators have the resources needed and clearly defined priorities readily available to them to promote daily success.
+ As supervisor, serves as a primary contributor in hiring and selection of Care Facilitators and other frontdesk staff.
+ Ensures OSHA, clinical and quality standards of ChenMed are met by monitoring performance and implementing corrective
+ action plans when needed.
+ Serves as first point of contact and resolution for escalated patient issues/concerns/disputes.
+ Supports PCP scheduling by ensuring appropriate blocks are in place and double/over/under booking does not occur. Ensure scheduling gaps are attended to and closed in a timely manner.
+ Reviews ENS notifications and ensure patients receive follow up from their Care Teams.
+ Examines medical release forms for accuracy and PCP sign off prior to release of medical records. Ensures the e-fax folder is routinely checked and that documents received are correctly uploaded and indexed.
+ Reviews phone messages to ensure proper and timely routing and follow-up. Ensures after hours messages from patients are recorded in the patient's medical record and followed up on by the appropriate discipline.
+ Troubleshoots Dashboard, phone, and computer issues.
+ Orders office and other needed supplies to ensure the Center is properly inventoried, stocked and maintained.
**_Other responsibilities may include:_**
+ Fills in for Care Facilitator as needed for scheduled and unscheduled absences.
+ Cover various FrontDesk tasks and duties in line with business needs
+ Supports the patient VIP experience by assisting with new patient paperwork and supporting New Patient Welcome and Tours.
+ Performs other duties as assigned and modified at manager's discretion.
**KNOWLEDGE, SKILLS AND ABILITIES:**
+ Strong business acumen and acuity
+ Good knowledge and understanding of general Operations standards, functions, methods, techniques, practices, processes and procedures
+ Understanding of regulatory standards, various local, state and federal laws that apply to the business and where to find information on standards and interpretations
+ Excellent critical reasoning, decision-making, and problem-solving skills to analyze situations, determine risks, and find solutions to prevent future issues and resolve recurring defects
+ Strong organizational skills and attention to details to handle multiple tasks, short deadlines, frequent interruptions, and shifting priorities in support of changing company objectives
+ Strong leadership, training, written and verbal communication, and interpersonal and presentation skills to drive results
+ Working knowledge of medical insurance and/or knowledge of electronic medical record EMR systems
+ Skilled in operating phones, personal computers, software and other basic IT systems
+ Ability to communicate with employees, patients and other individuals with a professional and courteous manner disposition
+ Proficient in Microsoft Office Suite products including Word, Excel, PowerPoint and Outlook, plus a variety of other word-processing, spreadsheet, database, e-mail and presentation software
+ Ability and willingness to travel locally, regionally and nationwide up to 10% of the time
+ Spoken and written fluency in English
**EDUCATION AND EXPERIENCE CRITERIA:**
+ High school diploma or GED equivalent required
+ Ability to lead and coach teams to drive positive outcomes and excellence
+ Some college coursework preferred
+ A minimum of 3 years' work experience in a medical facility required
+ BLS for Healthcare Providers certification desired
**PAY RANGE:**
$20.2 - $28.83 Hourly
The posted pay range represents the base hourly rate or base annual full-time salary for this position. Final compensation will depend on a variety of factors including but not limited to experience, education, geographic location, and other relevant factors. This position may also be eligible for a bonuses or commissions.
**EMPLOYEE BENEFITS**
******************************************************
We're ChenMed and we're transforming healthcare for seniors and changing America's healthcare for the better. Family-owned and physician-led, our unique approach allows us to improve the health and well-being of the populations we serve. We're growing rapidly as we seek to rescue more and more seniors from inadequate health care.
ChenMed is changing lives for the people we serve and the people we hire. With great compensation, comprehensive benefits, career development and advancement opportunities and so much more, our employees enjoy great work-life balance and opportunities to grow. Join our team who make a difference in people's lives every single day.
Current Employee apply HERE (**************************************************
Current Contingent Worker please see job aid HERE to apply
\#LI-Onsite
$20.2-28.8 hourly 60d+ ago
Front Desk Receptionist (1 p.m. - 5 p.m.)
Desoto Athletic Club
Front desk agent job in Southaven, MS
Job DescriptionDAC Fitness has a passion for providing a beautiful facility, great customer service, and an environment that focuses on what's most important, the PEOPLE! This is way more than a job! Each shift will consist of greeting members, facilitating membership sign-ups, giving air-high fives, smiling, laughing, answering phones, providing the best hospitality experience possible for our members, and building meaningful relationships.
For maximum success, you should:
Be able to Smile.
Know how to use a computer.
Be a multi-tasker, a self starter, and a social enthusiast.
Have great communication skills.
Be health and fitness minded.
A team player.
Essential Physical Requirements:
Standing for prolonged periods of time.
Light Cleaning.
The ability to communicate well in person and on the phone.
Light lifting (up to 30-50 lbs.)
What Can We Do For You?
We will turn you into a hospitality Superstar. A life skill for any career.
We will teach you organizational and self management skills.
Provide you a fun environment to work in.
Benefits:
Fun work environment.
Free gym membership.
Flexible hours
Free Child Care for staff members during Child Care operating hours.
Employee Discounts for DAC services and products.
DAC Fitness is an Equal Opportunity Employer. Background checks are required for some positions.
$25k-32k yearly est. 27d ago
Front Desk Clerk- Ft Flexible- Memphis Marriott East
Huntremotely
Front desk agent job in Memphis, TN
What you will be doing
Greet and communicate cordially with guests, promptly and professionally checking them in and out of the hotel. Assist in pre-registration and blocking of reservations when necessary.
Promptly, accurately and efficiently know how and where to post all charges.
Have complete working knowledge of Front Office computer or manual system, including all daily transactions and those which are not performed often.
Accurately manage cash handling, including receiving cash, checks and credit card information from guests for payment of hotel charges and making change correctly.
Review any reservations with special requests and work to block rooms accordingly.
Have knowledge of hotel rates, discounts and how to handle each.
Have working knowledge of reservations and procedures, including how to take same day reservations. Should be able to take reservations in approximately 2 minutes. Know and follow cancellation procedures and relocation procedures when necessary.
$21k-27k yearly est. 2d ago
Night Auditor Desk Clerk
First Carolina Management Inc. As Agent for
Front desk agent job in Memphis, TN
Serves at the frontdesk from 11:00 pm until 7:00 am and posts daily transactions on the computer. The night auditor is responsible for balancing the revenue and expense transactions which occur at the hotel each day in addition to the regular duties of a frontdesk clerk. The frontdesk clerk greets guests, assigns them to rooms and processes payments. Frontdesk clerk also processes guests checking out and works with housekeeping to ensure all rooms are cleaned on the proper schedule.
**This is a brief summary of anticipated job duties. Upon interview a more detailed job description will be available.**
$21k-27k yearly est. Auto-Apply 60d+ ago
Front Desk Clerk- Ft Flexible- Memphis Marriott East
Remington Hotels 4.3
Front desk agent job in Memphis, TN
What you will be doing
Greet and communicate cordially with guests, promptly and professionally checking them in and out of the hotel. Assist in pre-registration and blocking of reservations when necessary.
Promptly, accurately and efficiently know how and where to post all charges.
Have complete working knowledge of Front Office computer or manual system, including all daily transactions and those which are not performed often.
Accurately manage cash handling, including receiving cash, checks and credit card information from guests for payment of hotel charges and making change correctly.
Review any reservations with special requests and work to block rooms accordingly.
Have knowledge of hotel rates, discounts and how to handle each.
Have working knowledge of reservations and procedures, including how to take same day reservations. Should be able to take reservations in approximately 2 minutes. Know and follow cancellation procedures and relocation procedures when necessary.
$25k-29k yearly est. 2d ago
Part-Time Front Desk Associate
Memphis 4.0
Front desk agent job in Memphis, TN
FrontDesk Associate
FrontDesk Associate responsibilities include all aspects of Guest Relations including the check-in/out process, handling all inquiries, making or modifying reservations, recommendations for things to do and places to eat plus anything else that can improve the guests stay. You will also be required to occasionally clean or assist other departments as needed. Ultimately, you will ensure a pleasant and comfortable experience for our guests during their stay with us.
Benefits:
Employer Matching 401K Retirement Plan
Medical Insurance
Dental Insurance
Vision Insurance
FREE life insurance
Vacation Pay
Holiday Pay
Management training
Essential Functions:
Provide a welcoming environment at all times
Courteous phone etiquette
Computer literacy
Ability to effectively communicate with guests in a professional manner
An energetic and outgoing personality
Handle cash and credit cards accurately
Demonstrate teamwork
Protect guest information and ensure privacy
Attempt to resolve complaints immediately and take ownership of situations
Complete all Brand and Company Training in a timely manner
Strive to achieve 100% guest satisfaction
Education, Experience, Other Requirements:
Required
Flexibility to work in shifts and report for scheduled shifts
Ability to work with little or no supervision while meeting high-performance standards
Excellent organization skills
Ability to follow instructions
High School Diploma or GED
Preferred
AA or Bachelor's Degree
Work experience in Customer Service in the Hospitality Field
Experience with hotel operation systems
Aperture Hotels is an established hotel management company with a management portfolio of well-known brands including Hilton Garden Inn, Homewood Suites, Hotel Indigo, Courtyard by Marriott, Hampton Inn and Suites, Fairfield Inn and Suites, Holiday Inn Express, Home2, as well as an Independent.
We offer a dynamic work environment with avenues for professional and personal growth. Aperture strives to create a positive work environment where team members feel like they are part of family, receive a high level of respect, and are recognized for their merits and accomplishments.
We are seeking an individual who embodies the core values that are integral to our success.
Be Transparent and Accountable
Be Actively Curious
Embrace Growth
Create Value for Stakeholders
Commit and Care
Employment and job discrimination is prohibited by several federal and state laws including, but not limited to, Title V11, EPA, ADEA, and ADA. All qualified applicants will receive consideration for employment without regard to race, creed, color, sex, sexual orientation, religion, national origin, age, physical handicap, height, weight, marital status, veteran status, political belief, or any other characteristic protected by law. Aperture Hotels thrives in a diverse environment and seeks to celebrate differences and their positive impact on growth. For more information, employees and/or candidates are encouraged to visit
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$23k-29k yearly est. Auto-Apply 35d ago
Customer Service/Receptionist
Deer Park ISD 4.0
Front desk agent job in Memphis, TN
About DPISD
Deer Park ISD is known throughout the State of Texas for its quality instructional program, outstanding facilities and exemplary teaching and support staff. Team Deer Park---comprised of all employees, students, parents, taxpayers, community members and elected officials---prides itself on the District's award-winning Fine Arts and Career and Technical Education programs, its successful athletics program, and an instructional program that places children first.
Job Description
Our goal is to hire the best people who want to move fast and make a large impact. Happy people do happy things; we allow our employees to focus on what they love to do.
Our mission statement: W.I.N.
Willing & Engaged - Integrity - Never Give Up
All together. Different.
Our company is looking to hire someone to join our Customer Service Team!
Customer Service Requirements:
- Excellent phone etiquette
- Excellent customer service skills
- Professional, positive and persuasive demeanor
- Excellent written and interpersonal communication skills
- Proficient in Microsoft Office Suite
- Ability to work as a team
Benefits package inclusive of Medical, Dental, Vision and 401K eligibility.
Additional Information
All your information will be kept confidential according to EEO guidelines.
$19k-24k yearly est. 60d+ ago
Front Desk
Nms Hotels
Front desk agent job in Olive Branch, MS
Introduction:
We are seeking a friendly and professional FrontDeskAgent to join our team at our hotel. The FrontDeskAgent will be responsible for managing reservations, checking guests in and out, and assisting with any needs or requests they may have during their stay. The successful candidate will have excellent customer service skills and be able to work efficiently in a fast-paced environment.
Responsibilities:
Manage reservations and check guests in and out using a computerized system
Handle guest requests, such as booking tours or making restaurant reservations
Assist with check-in and check-out processes, including handling payments and issuing keys
Answer phone calls and respond to online inquiries in a timely and professional manner
Assist with organizing and setting up events and meetings
Handle guest complaints and concerns with grace and professionalism
Perform light cleaning duties, such as wiping down counters and restocking supplies
Other duties as assigned
Qualifications:
Previous experience as a frontdeskagent or in a customer service role is preferred
Strong communication and interpersonal skills
Ability to multitask and handle a high-volume workload
Proficiency with computer systems and software, such as Microsoft Office and reservation management systems
Flexibility to work evenings, weekends, and holidays as needed
Perks:
Competitive salary
Employee discounts on hotel rooms and amenities
Opportunities for advancement within the company
Professional development opportunities
Positive and supportive work environment
View all jobs at this company
$25k-32k yearly est. 60d+ ago
Front Desk Representative/Swim Instructor
Germantown 3.3
Front desk agent job in Germantown, TN
Benefits:
Free uniforms
Opportunity for advancement
Training & development
Make waves and pave the way for your career! At Goldfish Swim School we are not only passionate about building confident lifelong swimmers, we are also passionate about building the careers of our team members. We believe that the hard work and dedication of our team members help create skills that will last a lifetime. We take time to develop both personal and professional skills that prepare team members for their future careers.
Perks and Benefits:
Paid on-the-job training
Weekly Pay
Part time and Full time employment opportunities
Consistent set schedules
Culture driven company
Employee recognition programs
Positive Team Culture
Career Growth Opportunities
Primary Responsibilities:
Provide WOW Customer Service to our members
Assist with class scheduling and billing
Work in a sales capacity to sell new memberships
Conduct cold and warm calls to potential customers to promote memberships and services
Follow up with leads from inquiries, website sign-ups, and previous customers
Handle objections professionally and help customers understand the benefits of our programs
Job Qualifications and Skills:
Ability to work with children
Excellent communication and organizational skills
High energy and a sales-driven mindset
Strong work ethic and ability to handle rejection positively
Previous sales experience preferred, but not required
Summary: Promotes quality customer service and processes sales and registration transactions. Acts as the first point of contact for potential and current Goldfish customers and as such is responsible for presenting a positive image for the company.
Duties and Responsibilities:
Provide the highest quality of service to the guest at all times and anticipate and exceed guest expectations. Know and live the mission and the Goldfish Swim School brand basics. Understand the GFSS Way.
Conduct cold calling to potential customers from lead lists
Follow up with warm leads via phone, text, and email
Explain membership options, class schedules, and promotions
Track customer interactions and follow-ups in the system
Answers telephones, responds to inquiries, takes messages and screens and directs phone calls in a professional manner.
Processes student registrations using effective sales/customer service techniques.
Schedules and manages birthday/pool parties.
Resolves customer concerns/complaints using a professional approach.
Assists clients with purchases of merchandise and vending.
Greets parents and students as they report to the frontdesk.
Checks in students on the attendance tracking system.
Maintains cleanliness of the frontdesk area, snack shack area, changing areas, restrooms, and observation area.
Monitors snack shack area and provides guidance to snack shack staff.
Checks voicemail and email correspondence and responds in a timely manner.
Updates informational displays with accurate and timely promotions and literature..
Makes collection calls to resolve open account problems.
Prepares twice daily student lesson schedules for use by instructors and management staff.
Enforces safety rules and regulations to prevent accidents. Administers first aid when necessary.
Work 1 swim instructor/lifeguard shift per week
All other duties as assigned
Education/Experience: High school diploma or GED required, some college preferred. Two years previous customer service and/or administrative office experience preferred. Intermediate level computer skills required using Word, Excel and other software systems.
Certificates and Licenses: CPR, First Aid and AED certification preferred . Compensation: $13.00 per hour
Tropical Vibes & Impacting Lives!
You feel it the moment you walk in. There's more than vibrant colors, a tropical theme and happy children. There's something different, something extraordinary. Something truly GOLDEN. It's passion. Not just a passion for kids or a passion for swimming…it's a special passion for changing - even saving - lives, by being a part of kids learning to swim.
When you work at Goldfish, you're not just an employee. You're a part of something bigger. You're making an impact; a splash in the lives of the children in your community. You're an integral part of a team, working together to move forward a mission. You're also making waves in your future, learning life lessons in and out of the pool through mentorship, leadership and passion. At Goldfish, it's more than a job - it's an endless pool of possibilities, opportunities and life-changing moments!
Making Waves with Passion, Purpose & Core Values!
At Goldfish, our core values are at the heart of everything we do, and behind every decision that we make. To us, these values are more than just words - they're embraced with purpose in our everyday lives, and what allows us to make a splash in our community, and in the lives of our members and our team!
We go above and beyond with every detail to create a GOLDEN Experience!
We believe in nurturing a culture that provides WOW! Customer Service
We do the right things, make the right decisions and treat people with Integrity • Compassion • Trust
We meet and exceed expectations so you see Extraordinary Results
We make a big deal about life's accomplishments by remembering to Celebrate!
Each Goldfish Swim School is an independently owned and operated franchise. The respective Franchisee is the employer at each Goldfish Swim School location. Each franchisee can set their own wages, benefit programs and terms and conditions of employment, which may vary at each Goldfish Swim School location.
$13 hourly Auto-Apply 60d+ ago
Optometry Clinic Front Desk / Receptionist
Elevate Eyecare
Front desk agent job in Memphis, TN
We are seeking a friendly and organized Optometry Clinic Receptionist to join our team and be the welcoming face of our clinic. As the first point of contact for our patients, you will play a crucial role in creating a positive and efficient experience. Teamwork is at the heart of our clinic's success, and we are looking for a receptionist who can contribute to our collaborative and patient-focused environment.
Responsibilities:
Patient Scheduling, Registration and Service:
Greet patients, by phone and in person, warmly and create a welcoming atmosphere in the clinic.
Provide exceptional customer service by answering inquiries, scheduling and reminding of patient appointments, and addressing patient concerns with empathy and professionalism.
Coordinate and manage the appointment schedule for optometrists and other clinic staff.
Collect and verify insurance coverage ensuring the collection and storage of all proper patient billing information.
Collect and verify patient information, insurance details, and medical history along with providing the necessary education on the necessary forms and documents needed for their visit.
Provide basic information to patients about clinic procedures, policies and services
Ensure accurate and complete entry of patient data into the clinic's electronic records system.
Maintain a high level of professionalism and confidentiality in handling patient information.
Assist in patient product ordering and dispensing as needed
Uphold the clinic's standards of customer service and ethical conduct.
Administrative / Clinic Support:
Assist with administrative tasks and operational support, including but not limited to, filing, emailing, order placement, payment and data entry.
Collaborate with all staff members to maintain an organized and efficient clinic environment.
Work closely with optometrists, opticians, optometric technicians, and other clinic staff to ensure seamless patient care.
Communicate effectively to relay important information and contribute to a positive team atmosphere.
Qualifications:
High school diploma or equivalent
Strong customer service skills focused on communication, listening and supporting a team based environment
Strong organizational abilities and attention to detail.
Proficiency in using office equipment and computer systems.
Willingness to embrace new technology and change
Elevate Eyecare is a growing network of optometry practices with team members who are passionate about delivering the best outcomes for patients.
Our vision is to be the best place to work and to deliver the ultimate patient experience to an ever-increasing number of people.
This is achieved through our four core values: patient first, growth-oriented, respect, and fun.
Experience local eyecare... elevated.
$24k-30k yearly est. 4d ago
Host / Front Desk
Daveandbusters
Front desk agent job in Memphis, TN
Dave & Buster's is different from everywhere else. No two days are ever the same. Time will fly by serving hundreds of people with flexible schedules you can accommodate school or other jobs. Plus, your co-workers are awesome!
Dave & Buster's offers an attractive benefits package for many positions, including medical, dental, vision, 401K, FREE GAMES and more.
POSITION SNAPSHOT: Our frontdesk and host position ensures Guests' initial impressions with Dave & Buster's are positive and welcoming. The frontdesk/host positions require a strong communicator who will guide our Guests through their retail, game rental and dining experiences.
NITTY GRITTY DETAILS:
Delivers an unparalleled Guest experience through the best combination of food, drinks and games in an ideal environment for celebrating all out fun.
Acts as ambassador to the building, greeting Guests with a positive attitude and enthusiasm while coordinating game rentals, merchandise sales, and telephones. Smiles and greets Guests upon entering.
Keeps immediate supervisor promptly and fully informed of all problems or unusual matters of significance and takes prompt corrective action where necessary or suggests alternative courses of action.
Bids farewell to Guests leaving. Ensures everything was satisfactory and invites Guests to return.
Prepares for the shift by ensuring area is stocked with supplies: menus, silverware, Power cards, gift cards etc.
Reviews the cleanliness and organization of the FrontDesk and Host station.
Ensures all menus are stocked and properly cleaned and maintained.
Checks for restocking of necessary supplies.
Brings all areas up to standard.
Discusses problem areas with Manager
Conducts merchandise inventory during and after shift, if applicable.
Maintains a favorable working relationship with all other company Team Members to foster and promote a cooperative and harmonious working climate that will be conducive to maximum Team Member morale, productivity and efficiency/effectiveness.
Notifies Manager of any Guest that is perceived to be unhappy.
Assists other Team Members as needed or as business dictates
Drives table turn timing by scouting open tables, bussing and cleaning tables as necessary.
Rotates seating appropriately following guidelines to ensure fairness and balance in the dining areas.
Manages flow from the front doors, efficiently helping Guests with needs and directing as needed.
Manages wait times and communicates information as needed to Guests, Team Members, and Managers.
Delivers silverware as Guests are seated.
Makes timely and accurate calculations of bill transactions.
Greets and assists Guests efficiently and with a smile while processing transactions.
Is responsible for the reconciliation of any monies from their banks.
Completes “To Go” order transactions for Guests and ensures accuracy.
Sells merchandise from the FrontDesk, if applicable.
Must be friendly and able to smile frequently.
Restaurant, retail, or cashier experience preferred, but not required.
Employee needs to be able to communicate effectively with multiple Guests while generating enthusiasm for D&B.
Is dressed in accordance with dress guidelines, looking neat, clean, and professional at all times.
Must demonstrate ability to read and communicate in English.
Must be able to articulate clear greetings, requests for assistance, and farewells to Guests.
Must be skilled at calmly responding to dis‐satisfied Guests and calling issues to Manager's attention.
Must be at least 16 years of age.
RequirementsSTUFF OUR ATTORNEYS MAKE US WRITE:
The physical demands described here are representative of those that must be met by a Team Member to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this position, the Team Member will regularly be required to:
Work days, nights, and/or weekends as required.
Work in noisy, fast paced environment with distracting conditions.
Read and write handwritten notes.
Lift and carry up to 30 pounds.
Move about facility and stand for long periods of time.
Walk or stand 100% of shift.
Reach, bend, and stoop frequently.
The above statements are intended to describe the general nature and level of work being performed by individuals assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties and skills required of personnel so classified in this position.
As an equal opportunity employer, Dave & Buster's is dedicated to our policy of nondiscrimination in all aspects of employment, and we comply with all Federal, State and Local laws regarding nondiscrimination.
Salary Range:
7.25
-
13.5
We are an equal opportunity employer and participate in E-Verify in states where required.
$23k-29k yearly est. Auto-Apply 60d+ ago
Front Desk Clerk for Fairfield Inn Forrest City, Arkansas
Towneplace Suites|Fairfield Forrest City Ar
Front desk agent job in Forrest City, AR
Job Description
Hotel Equities, a multi-award-winning hotel development and hospitality management company, is currently searching for a remarkable FAIRFIELD INN AND TOWNEPLACE SUITES IN FORREST CITY, ARKANSAS.
Job Purpose:
Responds in a professional and courteous manner to arriving, departing and in-house guests by providing accurate and timely information and services. Responds to telephone and in-person inquiries regarding reservations, hotel information and guest concerns. Warm, knowledgeable service and helpful guidance reassure guests they've made the right choice to stay with us.
Greet and welcome guests upon arrival. Register guests into the computer, verifying reservation, address, and credit information. Promote “preferred” guest program and provide recognition and benefits to all current members.
Accept payment for guests' accounts both at the time of registration and at checkout. Maintain a house bank and make a deposit and accurate report of receipts daily. Cash checks and exchange currency for guests
Issue key to and control entrance of safety deposit boxes. Post miscellaneous charges as requested.
Promptly respond to and resolve guest complaints
Answer telephone promptly and properly being polite, courteous, and friendly
Be friendly, thorough, accurate and efficient in taking reservations
Be friendly, thorough, accurate and efficient in performing Check-ins
Be friendly, thorough, accurate and efficient in performing Check-outs
Greet and seat all guests and ensure a quality dining experience. Warm, knowledgeable service and helpful guidance reassure guests they've made the right choice to stay with us.
Responsible for greeting every guest with a smile and positive attitude.
Ensures that all guests are dealt with in a professional, consistent manner. Ability to diplomatically handle difficult situations and people.
Provide a safe working environment by ensuring compliance with safety programs, Health Department requirements, and job safety analysis.
Maintain and enforce sanitation laws and safety standards with anyone entering the kitchen and restaurant area.
Assist guests with luggage upon their arrival to and departure from the hotel
Use the guests' names
Be knowledgeable and helpful about the local area, the hotel and hotel services
Handle messages, wake-up calls, mail, and faxes properly
Assist guests' with laundry/dry cleaning needs
Know of incoming VIPs
Follow all applicable Company Standard Operating Procedures.
Perform other assignments as directed by the General Manger.
Be an enthusiastic, helpful and positive member of the team
Be professional, responsible and mature in conduct and behavior
Be understanding of, encouraging to and friendly with all co-workers
Be self-motivated and use time wisely
Maintain open line of communications with each department
Communicate pertinent information
Respond positively to new ideas
Openly accept critical/developmental feedback
Maintain effective communication through the use of meetings, log books and bulletins
Be available to help other departments in emergency situations
Adhere to all work rules, procedures and policies established by the company including, but not
limited to those contained in the associate handbook.
Safety and Security Skills
Properly handle and account for keys
Be knowledgeable of policies regarding emergency procedures and security concerns
Aggressively seek and react to opportunities to sell rooms, including re-rents, and last rooms available
Have complete knowledge of hotel rooms, function space, restaurant (if applicable), other outlets, and services; have in depth knowledge of and regularly re-stock and sell pantry items
Increases revenues by offering customers upgraded rooms and promoting hotel amenities and outlets
Have full understanding of franchise honors program
Ensure all customers establish credit upon check-in. Improves timeliness of cash flow by adhering to all established credit and inventory control procedures:
Verifies all information on reservations check-in; name, address, method of payment, etc.
Retrieves proper name and address verification and proper approval codes for cash and credit card paying customers
Identifies and records special billing instructions and notifies accounting
Completes shift closing accurately by getting appropriate approval signatures and authorization codes
Adheres to hotel policies regarding the use of cash banks
Stays current with developments in the hotel by reviewing the communication log book each shift; updates log book for next shift
Report potential sales contacts to the sales department protection of guests' room numbers.
The pay range for this position is $15.00-$15.50 per hour, based on experience and qualifications.
Qualifications and Requirements:
High School diploma /Secondary qualification or equivalent.
Experience with Marriott, Hilton, IHG, Wyndham or Hyatt processes and standards.
This job requires the ability to perform the following:
Must be able to speak, read, write and understand the primary language(s) used in the workplace.
Must be able to read and write to facilitate the communication process.
Requires good communication skills, both verbal and written.
Must possess basic computational ability.
Must possess basic computer skills.
Extensive knowledge of the hotel, its services and facilities; General knowledge of the city where hotel is located and its attractions.
Most work tasks are performed indoors. Temperature is moderate and controlled by hotel
environmental systems.
Must be able to stand and exert well-paced mobility for up to 4 hours in length. Length of time of these tasks may vary from day to day and task to task.
Must be able to exert well-paced ability to reach other departments of the hotel on a timely basis.
Must be able to lift up to 20 lbs occasionally.
Requires grasping, writing, standing, sitting, walking, repetitive motions, bending, climbing,
listening and hearing ability and visual acuity.
Talking and hearing occur continuously in the process of communicating with guests, supervisors and subordinates
Vision occurs continuously with the most common visual functions being those of near vision and depth perception.
Ability to spend extended lengths of time viewing a computer screen.
Requires manual dexterity to use and operate all necessary equipment.
Must have finger dexterity to be able to operate office equipment
Other:
Being passionate about people and service.
Strong communication skills are essential when interacting with guests and employees.
Reading and writing abilities are used often when completing paperwork, logging issues/complaints/requests/ information updates, etc.
Basic math skills are used frequently when handling cash or credit.
Problem-solving, reasoning, motivating, and training abilities are often used.
Have the ability to work a flexible schedule including nights, weekends and/or holidays
Amazing Benefits At A Glance:
Team Driven and Values Based Culture
Same-day pay available
Employee Assistance Program
Career Growth Opportunities/ Manager Training Program
Reduced Room Rates throughout the portfolio
Third Party Perks (Movie Tickets, Attractions, Other)
Employee discount
Flexible schedule
Parental leave
Referral program
$15-15.5 hourly 13d ago
Front Office Assistant
Together Women's Health
Front desk agent job in Memphis, TN
Mid South OB/GYN a practice partner of Together Women's Health (TWH), an industry-leading network of medical providers in the women's health field, is seeking a Front Office Assistant to their team. MidSouth OB/GYN is a fast-paced practice with 8 doctors. We have a passion for patient care and are looking for a Front Office Assistant that prioritizes an excellent patient experience with efficiency.
Responsibilities
As a Front Office Assistant you will play a crucial role in ensuring accurate and complete medical records are distributed properly; serve as the liaison between our practice and outside facilities to schedule referrals, mammograms, and other procedures; Provide excellent customer service to patients and external stakeholders by responding promptly and professionally to inquiries, requests, and concerns related to patient care. This position requires meticulous attention to detail, strong organizational skills, and a commitment to upholding patient privacy and confidentiality standards.
Medical Record Management:
Maintain an organized system for storing and retrieving patient medical records, including digital and physical files
Process requests for medical records from patients, healthcare providers, insurance companies, and other authorized parties in accordance with HIPAA guidelines.
Perform audits and quality checks on medical records to identify discrepancies, errors, or missing information and take appropriate corrective actions
Collaborate with healthcare providers, radiologists, administrative staff, and other team members to facilitate the exchange of medical information and ensure seamless patient care.
Adhere to all relevant laws, regulations, and organizational policies governing the handling, storage, and disclosure of medical records, including HIPAA regulations.
Outside Facility Liaison
Coordinate scheduling immediate mammogram orders
Submit all referral requests and document follow up appointments
Administrative Responsibilities
Monitor correspondence requests from patients within EHR system
Answer and route phone calls efficiently and respond to patient inquiries with empathy and accuracy
Confirm appointments
Monitor and maintain waiting room cleanliness
Maintain patient confidentiality and comply with HIPAA and company policies
Help resolve patient concerns or escalate issues to the appropriate person when needed
Qualifications
Strong commitment to providing excellent service and support.
Manage multiple tasks in a fast-paced environment.
Proficiency with EHR (Athena preferred) and basic computer skills.
Basic understanding of medical terminology and healthcare procedures.
WHAT'S IN IT FOR YOU?
As a full-time team member, you will have access to a range of benefits to include: Health Care Plan (medical, dental & vision), Retirement Plan with a generous company match, Life Insurance, Paid Time Off (because we work hard and play hard), Short-Term (at no cost to you) and Long-Term Disability...not to mention a team of smart, passionate and friendly people!
WHY TOGETHER WOMEN'S HEALTH (TWH)?
Because we do things a bit differently here. We're a rapidly growing network of OBGYN practices, and while it's important to know what we are, it's more important to know what drives us - our mission to improve the lives of our healthcare partners and their patients. Our actions speak louder than those words. We invest in our talented teams and our connection to our core values last longer than a quick glance through the employee handbook - we live them every day! TWH is a place where careers thrive for those who believe the right team can achieve anything.
Together Women's Health (TWH) is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
$24k-31k yearly est. Auto-Apply 6d ago
Front Office Assistant
Dental Office
Front desk agent job in Arlington, TN
901 Dental is looking for a full-time Front Office Assistant to join our team! As one of the first points of contact for our patients, you'll play a key role in creating a welcoming, positive experience, from the moment they walk in the door to the time they leave. We value teamwork and pride ourselves on maintaining a supportive, collaborative workplace. If you're customer-service driven and meet the qualifications below, we'd love to hear from you, apply today!
We're seeking someone with a strong work ethic, an upbeat, professional attitude, and the ability to work smoothly with both patients and coworkers. Our office uses Open Dental software, so success in this role requires either prior experience with Open Dental or a willingness and ability to learn it quickly.
Key Responsibilities
Dental terminology: Communicate effectively with staff, patients, and insurance providers
Patient scheduling and confirmations: Manage appointments using Open Dental and FLEX
Insurance verification: Verify coverage for PPO and discount plans
Claims and pre-authorizations: Submit claims and pre-auths to insurance companies
Denials and accounts receivable: Follow up on denied claims and support A/R processes
Position Details
Job Type: Full-time
Schedule: 40 hours/week, Monday-Friday
Work Location: In person
Benefits & Perks
Competitive compensation (based on experience)
Medical, dental, vision, and life insurance
Generous PTO and paid holidays
Traditional and Roth 401(k) options
Qualifications
Dental receptionist experience: 2 years (preferred, but not required)
Bilingual: Spanish (preferred)
Software: Open Dental (preferred)
INDHRFO02
How much does a front desk agent earn in Southaven, MS?
The average front desk agent in Southaven, MS earns between $23,000 and $33,000 annually. This compares to the national average front desk agent range of $25,000 to $37,000.
Average front desk agent salary in Southaven, MS
$28,000
What are the biggest employers of Front Desk Agents in Southaven, MS?
The biggest employers of Front Desk Agents in Southaven, MS are: