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Front desk agent jobs in Tenafly, NJ - 1,009 jobs

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  • Receptionist

    Confidential Company 4.2company rating

    Front desk agent job in Greenwich, CT

    Confidential Receptionist - Greenwich, CT A small, family-run real estate firm is seeking a Receptionist to serve as the warm and professional first point of contact for visitors and callers. This role is ideal for someone who enjoys working in a quiet, close-knit office environment and takes pride in keeping operations running smoothly. Schedule: 5 days onsite Monday-Friday, 9:00am-5:00pm Compensation: $50-55k Key Responsibilities Greet clients, visitors, and vendors warmly, ensuring a positive first impression. Answer and route incoming phone calls; take accurate messages as needed. Respond to general inquiries about the firm with professionalism and discretion. Maintain a clean, organized, and welcoming reception area. Monitor office supply levels and place replenishment orders. Coordinate light office maintenance requests with vendors or service technicians. Keep common areas (coffee station, printer area, meeting room) tidy, stocked, and guest-ready. About You Comfortable working in a small, quiet, family-run office environment Professional, friendly, and reliable Organized with strong attention to detail Able to juggle simple operational tasks while maintaining a polished front-office presence You can use WorkGrades to collect and manage your references for free and share them with us or anyone else you choose by visiting workgrades.com/home/candidate. Candidates with references are always preferred by our clients. Now is the most important time to stand out from the crowd. We suggest that you ensure you have updated your LinkedIn profile and that you start collecting your references early.
    $50k-55k yearly 22h ago
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  • Front Desk Concierge - Luxury Residential

    Two Trees Management Co

    Front desk agent job in New York, NY

    What we are looking for: We are seeking a driven and hospitality-oriented Front Desk Concierge to assist with the day-to-day building operations at one of our Williamsburg Luxury Class A rental apartment buildings. As a Concierge, you will be serving in a primary resident and tenant facing role and be a key point of contact in delivering a first-class customer experience. Job Responsibilities: Deliver an exceptional experience through genuine hospitality to Residents, guests, and colleagues Greet, qualify, and announce all visitors and guests. Actively monitor safety and security of the building by reviewing security cameras, conducting regular patrols, responding to emergencies and concerns promptly and efficiently, and exercising great judgement including escalating issues immediately. Oversee the delivery and storage of all packages and parcels delivered to the building including logging and distributing packages, and managing vendors and deliveries Maintain accurate and complete shift logs ensuring proper "handover" to ensure successful communication through shift changes Maintain cleanliness and appearance of the Lobby and surrounding areas Qualifications: Prior experience of at least 2 years in luxury residential, hospitality, or service industries Service-focused, with genuine passion for delivering hospitality. Punctuality and high standards of personal grooming and appearance. Openness to learning and welcome feedback in a Team environment that constantly strives for excellence and improvement Exceptional communication, interpersonal, and organizational skills Ability to multitask and remain composed in a fast-paced environment Sense of ownership with problem-solving capabilities to handle reasonable requests and challenges Schedule flexibility to work different shifts as needed, including evenings, and weekends. Who we are: Two Trees is a Brooklyn-based real estate development company best known for its singular role in transforming the Brooklyn neighborhood of DUMBO from an underutilized industrial waterfront to a thriving mixed-use community. Notable projects include: 325 Kent, One South First, Ten Grand, 300 Ashland, Mercedes House, Wythe Hotel, Jane's Carousel, and most recently the development of the Domino Sugar Factory site. Two trees solely develops, builds, owns, manages, and leases all of our properties. We fundamentally believe that people prosper when neighborhoods bloom. We are looking for passionate, innovative, and bold individuals that dare to make a difference, and those that share our vision as our portfolio grows.
    $31k-41k yearly est. 1d ago
  • Guest Service Agent

    Casa Cipriani New York

    Front desk agent job in New York, NY

    Casa Cipriani is a prestigious private members club and hotel, renowned for its impeccable service, elegant design, and timeless sophistication. Our commitment to providing unparalleled hospitality experiences to our members and guests is rooted in our heritage and passion for excellence. Joining Casa Cipriani means becoming part of a community dedicated to setting new standards in luxury and personal service. We are seeking a detail-oriented and hospitality-driven individual to join our Guest Relations team as a Guest Service Agent. This role plays a key part in delivering a seamless and personalized experience for our members and hotel guests. The Guest Service Agent will manage guest itineraries, VIP preferences, transportation coordination, and personalized services through tools such as Alliants and Opera, ensuring each stay is tailored and memorable. ESSENTIAL FUNCTIONS AND DUTIES: Organize and maintain comprehensive guest itineraries using Alliants CRM system. Perform daily arrival printouts and ensure accurate preparation for all next-day arrivals. Reconfirm all next-day activities with vendors to guarantee guest services are secured. Coordinate house car usage, external transportation, and monitor daily usage logs. Track and report on house car usage daily, with monthly recap reporting. Manage daily posting of guest-related charges in Opera PMS. Verify and reconcile weekly invoices from vendors and service partners. Maintain timely communication and follow-up on guest emails and concierge requests. Source, vet, and coordinate with vendors for personalized guest services and experiences. Oversee guest shipments and deliveries, ensuring secure handling and efficient coordination. Ensure all Alliants guest tracking data is updated, accurate, and current. Add and review all Opera notes to reflect guest preferences and important details. Coordinate and attend weekly VIP arrival meetings and prepare VIP arrival lists. Deliver personalized experiences through guest profile management and preference tracking. Ensure guest profiles are complete and updated for future visits, including individual profile data. Organize daily preparation lists for next-day arrivals and any special requests. Handle and manage riders, including VIP requests and entertainment setups. Maintain high attention to personalized recognition of repeat and high-value guests. Collaborate across departments to ensure consistent, elevated guest experiences. Perform other tasks and duties as assigned by management. KNOWLEDGE, EXPERIENCE AND SKILLS: Bachelor's degree in Hospitality or related field preferred. Minimum of 2 years of experience in luxury hospitality, front desk, guest relations, or concierge services. Proficiency in guest service platforms including Opera PMS, Alliants, and Microsoft Office Suite. Excellent verbal and written communication skills, with a guest-first mindset. Strong organizational skills and attention to detail; ability to multitask and prioritize effectively. Confidence in handling confidential guest information with discretion and professionalism. A proactive, solutions-driven approach with the ability to work both independently and as part of a team. Flexibility to work evenings, weekends, holidays, and extended shifts as required. PHYSICAL ACTIVITIES AND REQUIREMENTS OF THIS POSITION: Ability to remain in a stationary position for extended periods. Capable of walking, standing, and navigating the property throughout the shift. Lift, carry, and transport items weighing up to 30 pounds as needed. Perform repetitive motions and handle physical activity associated with guest service roles. Adhere to all health, safety, and ergonomic protocols. INTENT AND FUNCTION OF S All descriptions have been reviewed to ensure that only essential functions and basic duties have been included. Peripheral tasks, only incidentally related to each position, have been excluded. Requirements, skills, and abilities included have been determined to be the minimal standards required to successfully perform the positions. In no instance, however, should the duties, responsibilities, and requirements delineated be interpreted as all-inclusive. Additional functions and requirements may be assigned by supervisors as deemed appropriate. Job descriptions are not intended as and do not create employment contracts. The organization maintains its status as an at-will employer. Cipriani is an equal opportunity employer.
    $30k-38k yearly est. 4d ago
  • Temporary Receptionist

    Clarity Recruiting

    Front desk agent job in New York, NY

    Clarity Recruiting is looking for experienced support staff looking for their next opportunity. We have multiple clients looking for Receptionists/Office Assistants/ Event Assistants on a temporary day to day basis. The general hourly range for these roles are $17-20/hr DOE Responsibilities will possibly include: Answer and direct phone calls Assist in the preparation of regularly scheduled reports Update and maintain office policies and procedures Order office supplies and research new deals and suppliers Maintain contact lists Liaise with executive and senior administrative assistants to handle requests and queries from senior managers Requirements and skills: 1-2+ years experience as a Receptionist, Office Assistant or has worked hospitality Knowledge of office management systems and procedures Proficiency in MS Office Excellent time management skills and the ability to prioritize work Attention to detail and problem solving skills Excellent written and verbal communication skills Strong organizational skills with the ability to multi-task
    $17-20 hourly 22h ago
  • Receptionist

    Forrest Solutions 4.2company rating

    Front desk agent job in New York, NY

    Forrest Solutions is seeking a poised, professional, and polished Receptionist to support the executive floor for one of our prestigious financial services clients. This role serves as a key point of contact for the executive suite, ensuring every interaction with executives, clients, and guests reflects a high standard of professionalism, hospitality, and discretion. This position is ideal for someone who enjoys working in a fast-paced, professional environment, understands executive-level service, and takes pride in creating a welcoming, seamless experience for all visitors. Shift: 8:00 AM-5:00 PM Pay Rate: $26-$29 per hour Key Responsibilities Greet and assist executives, clients, and guests with professionalism and warmth. Manage the visitor experience from arrival to departure, coordinating with security, lobby staff, and internal teams. Partner with executive assistants and internal stakeholders to support meeting logistics and scheduling needs. Maintain a polished, guest-ready reception area that reflects executive and brand standards. Support meeting coordination, including room readiness, catering, and hospitality services as needed. Track visitor activity and support reporting related to reception and guest services. Provide concierge-style support to visitors, including refreshments and basic accommodations. Handle sensitive and confidential information with discretion and professionalism. Collaborate with facilities, security, and office services to support daily operations and emergency procedures. Provide general administrative support, including visitor logs, documentation, and supply management. Demonstrate flexibility, strong judgment, and problem-solving skills in a professional, fast-paced environment. Qualifications Minimum of 2-3 years of experience in a corporate receptionist or front desk role, preferably within a professional services or financial environment. Experience supporting executive-level or high-profile clientele preferred. Strong communication and interpersonal skills with a professional presence. Polished appearance and customer-service-oriented demeanor. Strong organizational and multitasking abilities. High level of discretion, confidentiality, and emotional intelligence. Proficiency in Microsoft Office Suite (Outlook, Word, Excel, PowerPoint). Background in hospitality, administrative support, or client services is a plus. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or military status.
    $26-29 hourly 1d ago
  • Receptionist

    Phyton Talent Advisors

    Front desk agent job in New York, NY

    In-person support with walk-in and phone inquiries Email correspondence with faculty, students, and staff Data entry and maintenance Other tasks as assigned Qualifications: Excellent interpersonal, organizational, and verbal/written communication skills required. Strong computer experience and proficiency with Microsoft Office, including the MS Office suite and Google Suite, are necessary. The ability to quickly acquire knowledge of the University's electronic systems. A self-driven desire for high-quality service with a strong sense of teamwork is essential.
    $29k-38k yearly est. 1d ago
  • Receptionist

    Joss Search

    Front desk agent job in New York, NY

    THE CLIENT Our client is a New York-based investment firm specializing in private equity, private debt, and secondary investments across the United States and Canada. The firm offers a fast-paced, collaborative, and team-oriented environment where professionals are encouraged to take initiative, work independently, and contribute to a positive office culture. This is a great opportunity to join a dynamic organization in a front-facing role that offers variety, visibility, and room to grow. THE ROLE The firm is seeking a polished and personable Receptionist and Office Manager to manage front-of-house operations and ensure a seamless experience for guests, clients, and internal staff. This role is ideal for someone who thrives in a fast-paced setting, enjoys being the face of the firm, and has experience in private equity or alternative investments. The Receptionist will play a key role in maintaining the firm's professional image and supporting the smooth flow of investor meetings and daily office activity. Key responsibilities include: Greeting and assisting guests, clients, and vendors with professionalism and warmth Managing a busy conference room calendar, including setup, breakdown, and quick turnovers between meetings Coordinating catering orders and maintaining kitchen and pantry supplies Ensuring meeting spaces are clean, well-stocked, and prepared for investor visits Maintaining a polished and organized front desk and reception area Supporting general office operations and administrative tasks Handling mail, deliveries, and courier services Partnering with internal teams to support events and office initiatives THE CANDIDATE The ideal candidate is well-presented, personable, and confident, with a natural ability to make others feel welcome. While prior experience in a receptionist or client-facing role is a plus, the firm is open to candidates who show strong potential, a positive attitude, and a willingness to learn. Experience in private equity or alternative investments is strongly preferred due to the fast-paced nature of the role and the volume of investor activity. Key qualities include: Friendly, communicative, and approachable demeanor Strong organizational skills and attention to detail Ability to work independently and remain composed under pressure Experience managing conference room logistics and guest-facing responsibilities Reliable, punctual, and professional COMPENSATION & BENEFITS Full-time, on-site role Core hours: 9:30am - 5:30pm Base salary: $85K-$110K, commensurate with experience Discretionary bonus Excellent benefits package Joss Search is proud to be an Equal Opportunity employer, passionately supporting and promoting equality, diversity and inclusion. We are committed to building an inclusive culture, respecting our individual differences and bringing our community together
    $29k-38k yearly est. 1d ago
  • Receptionist

    Career Group 4.4company rating

    Front desk agent job in Greenwich, CT

    Receptionist- Real Estate Investment Firm - $60-70k + Bonus Our client, a prominent Investment Firm is seeking an enthusiastic and driven Receptionist to work in their Greenwich, CT office. The ideal candidate is eager to take on day-to-day tasks and incorporates their positive attitude with every interaction. They have a great close-knit culture and are looking to add another all-star to their team. This role is 5 days week onsite from 8:30-5pm Responsibilities: Assist in office duties such as answering phone calls, sending emails and greeting visitors Maintain the office to ensure all workspaces are well kept and fully supplied Monitor and sort all incoming and outgoing mail/packages Order weekly breakfast and lunch catering Prepare expense and data reports Liaise with building manager, security, and maintenance staff Handle other projects as needed Qualifications: Excellent written and verbal communication skills Proficiency in Microsoft Office Professional, refined, and organized demeanor Meticulous attention to detail and organization A positive, adaptable attitude - looking for someone to jump in and take charge! Proactive, takes initiative, and team-oriented mindset This firm offers employees benefits, PTO, and the opportunity to work in a collaborative and encouraging workplace. Please submit your resume to be considered! You can use www.workgrades.com to collect and manage your references for free and share them with us or anyone else you choose. Candidates with references are always preferred by our clients. Now is the most important time to stand out from the crowd. We suggest that you ensure you have updated your LinkedIn profile and that you start collecting your references early.
    $30k-37k yearly est. 3d ago
  • Receptionist

    Substance Salon

    Front desk agent job in Rutherford, NJ

    Substance Salon, established in 2009 is known for its commitment to high-level service, the salon is centered on relationships, tailored experiences, and advanced industry education. Specializing in modern hair styling, creative color, and handcrafted haircuts, Substance Salon provides expertly personalized services. Customers enjoy the convenience of scheduling appointments online at any time, reflecting the salon's dedication to client ease and satisfaction. Role Description This is a full-time, on-site Receptionist role located in Rutherford, NJ. The Receptionist will be responsible for managing front desk operations, including greeting clients, answering phone calls with professionalism, scheduling appointments, and maintaining an organized reception area. The role also includes clerical duties such as data entry, handling payments, and providing excellent customer service to ensure a welcoming and seamless client experience. Qualifications Proficiency in Phone Etiquette and Receptionist Duties Strong Clerical Skills including organization, scheduling, and data entry Excellent Communication skills, both verbal and written Exceptional Customer Service skills, with the ability to create a positive client experience Detail-oriented with strong multitasking capabilities Proficiency in using appointment booking software is a plus Ability to work in an on-site environment with a professional demeanor Prior experience in a salon or similar customer-facing role is advantageous but not required
    $28k-36k yearly est. 22h ago
  • Weekend Salon Receptionist (11am to 7pm)

    Upper East Side Tan

    Front desk agent job in New York, NY

    We are looking for a weekend front desk attendant to join our expanding team at Upper East Side Tan! As the first person that our members see when they enter the salon and the last person they see before they leave, you will become a face of our Upper East Side Tan brand. You will provide a memorable and personalized experience- grounded in top-notch customer service- to each of our members. Our ideal candidate is enthusiastic about beauty and is excited to share our latest services and products with our members and potential new customers. Please send resume consideration. Qualifications Excellent customer service skills Ability to work in fast-paced environment Strong work ethic and a positive attitude Attention to detail Strong speaking ability Love for tanning and beauty Bonus points if you have the following Experience with Boulevard software Previous salon/gym front desk experience Previous sales experience Responsibilities Booking appointments via phone and booking software Fostering relationships with members Handling all appointment check-ins Selling products and add-on services Cleaning and salon organization Compensation Competitive Hourly Wage + Commission Unlimited free UV + spray tanning Referral commission opportunities $$ Future growth opportunities About Upper East Side Tan Upper East Side Tan is NYC's finest, members-only tanning salon. Starting at just $59/month for unlimited UV sunbooth and spray tanning, our members receive the best deal- and customer service- in NYC.
    $28k-37k yearly est. 4d ago
  • Office Services Assistant

    TBG | The Bachrach Group

    Front desk agent job in New York, NY

    We are seeking a dependable and detail-oriented Mailroom and Office Services Assistant to join our fast-paced finance firm. This role is responsible for managing all mailroom operations and providing essential office services support to ensure the smooth and efficient functioning of the office. The ideal candidate is proactive, professional, and takes pride in delivering high-quality service in a corporate environment. Responsibilities: Receive, sort, and distribute incoming and outgoing mail, packages, and courier deliveries (FedEx, UPS, USPS, DHL). Manage international shipments and maintain accurate shipping and tracking records. Maintain and restock copy and mail areas; ensure workspaces remain organized and presentable. Support general office and facilities needs, including meeting room setup and event logistics. Provide backup support for the maintenance and production teams. Flexibility to assist with after-hours or weekend requests as needed. Qualifications: 3-5 years of experience in a corporate mailroom or office services role (finance or professional services preferred). Strong working knowledge of shipping systems and mailroom equipment. Excellent organizational, communication, and multitasking skills. Professional demeanor and strong attention to detail. Ability to lift packages and stand for extended periods.
    $29k-39k yearly est. 3d ago
  • Front Desk Coordinator

    Real Essentials

    Front desk agent job in New York, NY

    About Us RE Brands is a fast-growing fashion company that owns and operates Real Essentials, one of the top-selling apparel brands on Amazon. We're a dynamic, innovative team redefining value-driven fashion through design, speed-to-market, and technology. With licenses like Juicy Couture Sport, Nautica, and Hunter, and a rapidly expanding retail and wholesale presence, we're scaling across e-commerce and brick-and-mortar channels. Job Description We're looking for a personable, detail-oriented Front Desk Coordinator to be the face of our NYC office. This is an entry-level position ideal for someone with strong interpersonal skills, a proactive mindset, and an interest in supporting day-to-day office operations. Responsibilities Manage and maintain front desk operations Greet all visitors with warmth and professionalism Schedule guests and vendor visits with the building Coordinate office needs such as ordering supplies, stocking the kitchen, and maintaining cleanliness Manage sample ordering, returns, and organization Liaise with building management on administrative and operational requests Assist with office-wide communication and internal team support as needed Requirements Some prior administrative, office, or customer service experience preferred Excellent communication and organizational skills Ability to multitask and stay proactive in a fast-paced environment Friendly, professional demeanor and team-first attitude
    $32k-41k yearly est. 1d ago
  • Front Desk Receptionist / Data Entry Clerk

    Ram International Shipping LLC

    Front desk agent job in West Caldwell, NJ

    We are seeking a reliable, detail-oriented, and professional Front Desk Receptionist with Data Entry responsibilities to serve as the first point of contact for visitors and callers while accurately maintaining records and administrative data. The ideal candidate will provide excellent customer service, ensure smooth front desk operations, and support office functions through timely and accurate data entry. Key Responsibilities Greet and welcome visitors in a friendly and professional manner Answer, screen, and direct incoming phone calls Perform accurate and timely data entry into company databases and systems Update, maintain, and verify records for accuracy and completeness Schedule appointments and manage calendars as needed Maintain a clean and organized front desk and reception area Handle incoming and outgoing mail, packages, and deliveries Assist visitors with general inquiries and direct them appropriately Perform general administrative tasks including filing, scanning, and document preparation Coordinate with staff and management to ensure efficient communication Maintain confidentiality of sensitive and private information Requirements & Qualifications Education & Experience High school diploma or equivalent (required) Previous experience in reception, front desk, administrative support, or data entry (preferred) Skills & Abilities Strong data entry skills with high accuracy and attention to detail Basic to intermediate computer skills (email, spreadsheets, word processing, databases) Excellent verbal and written communication skills Strong customer service and interpersonal skills Ability to multitask, prioritize, and manage time effectively Professional appearance and positive attitude Language Skills Bilingual in Ukrainian or Russian is a plus
    $30k-39k yearly est. 1d ago
  • Medical Office Receptionist

    Gentile Retina

    Front desk agent job in Mineola, NY

    Experienced Medical Receptionist - Front Desk, Mineola, Long Island. For Premier Private Ophthalmology Office in Mineola, Long Island (11501), adjacent to Long Island Railroad, Mineola Station and NYU Winthrop University Hospital with affiliated practice in the NYC, East Village (close to Stuyvesant Town / Union Square/ less than 1 block to L train), Both offices are beautiful, newly renovated with a positive vibe and teaching environment. This is a great opportunity to join a well-established, growing ophthalmology practice. Experience with insurance eligibility, understanding of billing and credentialing a must. Ophthalmology and Eye Care experience preferred. Competitive starting salary and benefits package come with this part-time (possible future full-time) opportunity. If you are interested, please forward your resume to: ************************ and ***************************. Applicant must be friendly, energetic, highly organized, and dependable with excellent customer service, computer and administrative skills. The ability to effectively and professionally communicate with patients, co-workers, managers and physicians is critical. Candidates must be able to maintain a professional image in appearance as well as over the phone. Providing courteous and friendly service to all patients while contributing to building a positive work environment is key! ***Ideal candidate is someone who can work (2-4 days/wk) in both offices (Long Island and NYC). Days and times needed include Mon., Tues., Wed., and Fridays with Fridays a priority. Typical shift would be 8:00/9:00AM to 4:00/6:00PM Job Responsibilities include: • Greet patients, patient registration, telephone coverage and appointment scheduling *Multi-task • Ensure patient information is accurate including billing information • Check patient eligibility and be familiar with in NY insurance carriers including commercial, governmental, Medicare, Medicaid, HMO, etc. • Answer insurance and collection calls from patients, call insurance companies to verify coverage or receipt of claims, call insurance companies to pre-certify procedures • Inform patients of medical office procedures and policies • Maintain and manage patient records • Move patients through appointments as scheduled • Collect co-pays and payments • Obtain external medical reports as required by medical professionals • Complete other clerical duties as assigned • Ensure reception area is well maintained, neat, clean, and well stocked. • Safeguard patient privacy and confidentiality • Experience in the medical field and understanding of terminology is desirable. • Ability to work well in a team environment a must. • Being able to triage priorities, delegate tasks if needed, and handle conflict in a reasonable fashion. • Proficiency with reading, writing, and communicating in English. • Proficiency Problem-solving skills to research and resolve discrepancies. • Knowledge of medical terminology likely to be encountered in medical claim • Special projects when needed. • Great hospitality skills with patients is paramount
    $32k-41k yearly est. 1d ago
  • Receptionist / Administrative Floater

    3 Arts Entertainment

    Front desk agent job in New York, NY

    Management company 3 Arts Entertainment has an immediate opening for a Receptionist / Administrative Floater to support the New York office. This role is central to the daily functioning of the office and includes front-desk responsibilities, oversight of office operations, general administrative support for managers and their assistants, research projects and serving as backup coverage for executive assistants when needed. Primary responsibilities include managing the reception area, handling phone calls, welcoming guests, coordinating meetings, overseeing office logistics, liaising with operations personnel and other various service providers, and assisting with administrative projects across the team. The position will also step in to provide short-term desk coverage when assistants are out of the office, helping ensure continuity and smooth operations. The ideal candidate is highly organized, detail-oriented, and comfortable juggling multiple priorities in a fast-paced environment. Strong communication skills, professionalism, and the ability to interact with a wide range of personalities, including clients and their representatives, are essential. This role offers broad exposure to the inner workings of a leading talent management company and is well-suited for someone interested in entertainment business fundamentals. Qualifications: 4-year college degree Demonstrated interest and experience in entertainment and media required Strong communication, organizational, and interpersonal skills 1+ years of administrative experience in an entertainment company, agency, or professional office environment preferred Reliable, adaptable, and comfortable serving as a go-to support resource across the office If you believe you would be a fit for this role, please attach a cover letter and resume outlining your skills, experience, and interest in the role. You may also email your materials to ************
    $29k-36k yearly est. 4d ago
  • Reservations Agent

    Cipriani 3.9company rating

    Front desk agent job in New York, NY

    We are seeking a hospitality focused and organized individual to join our team as a Reservations Agent. The Reservations Agent plays a crucial role in supporting front desk operations by ensuring hotel room reservations are accurately booked while providing a seamless experience for our guests. This position is responsible for performing guest services, administrative tasks such as managing hotel room reservations, and supporting the accomplishment of hotel revenue objectives. ESSENTIAL FUNCTIONS AND DUTIES: Responding to incoming calls and emails from guests in a prompt, friendly and professional manner, providing information about the hotel's rooms, rates, and services, and assisting with room reservations and inquiries. Utilizing the hotel's reservation system to efficiently manage room availability, rates, and packages, ensuring that the system is updated and accurate at all times. Processing room reservations, modifications, and cancellations, and providing guests with detailed information about the reservation process, policies, and procedures. Create and maintain an upscale and personalized pre-arrival process that improves the guests' experience and the hotel revenue. Up-selling room categories and hotel services to guests, leveraging knowledge of the hotel's facilities, services, and special promotions to maximize revenue. Process accurate billing and payments, ensuring that the reservation is secured and correct. Maintaining a high level of knowledge about the hotel's facilities, services, and local attractions to provide recommendations and information to guests as needed. Handle challenging situations and resolve guest complaints in a professional and timely manner. Collaborating with other departments, such as sales, housekeeping, and front desk, to ensure guests receive exceptional service and to resolve any issues that may arise. Support the front staff to ensure a smooth and memorable experience for guests by reviewing, monitoring and relaying guest arrival and departure times, special occasions, needs and preferences. Maintaining accurate and up-to-date records of guest information and reservations, while recording notes for guest preferences, special requests, and payment information. Meeting and exceeding sale goals, striving to increase revenue and maximize room occupancy. Run daily reports while maintaining and completing daily task list. Adhering to hotel policies, procedures, and standards, including data privacy and security. Inputting sensitive information in our systems, ensuring that all guest data is properly stored and protected. Perform Switchboard duties, other administrative duties and direct calls as needed. Participate in any training and development programs to improve job skills and knowledge. Performing other duties as assigned by the management team. KNOWLEDGE, EXPIERENCE AND SKILLS A bachelor's degree in hospitality management, business administration, or a related field is often preferred. At least 2 years of experience in the luxury hospitality industry, particularly as a reservations agent, is usually required. Experience with Opera preferred. Knowledge of the city, particularly tourist attractions. Professional demeanor, strong ethical standards, and the ability to maintain confidential information. Ability to multitask and prioritize tasks in a fast-paced environment, using software and point-of-sale systems. Possess a sales-oriented mindset, with a goal-driven approach to achieving targets and maximizing revenue. Strong interpersonal skills, with the ability to communicate effectively and professionally with guests, colleagues, and management. Excellent organizational skills and attention to detail, with the Ability to work independently and as part of a team, demonstrating reliability, flexibility, and a positive attitude. Proficiency in basic computer skills, including knowledge of scheduling Flexibility to work a variety of shifts, including evenings, weekends, and holidays as required. Commitment to upholding the highest standards of customer service, professionalism, and integrity. PHYSICAL ACTIVITIES AND REQUIREMENTS OF THIS POSITION: Ability to stand for extended periods and work in a fast-paced environment. Endurance to withstand long hours of standing, walking, and repetitive motions. Lift and carry objects weighing up to 30 pounds. Flexibility to bend, stoop, reach, and perform physical tasks. Adherence to proper lifting techniques and ergonomics to prevent strain or injury while performing job duties. INTENT AND FUNCTION OF S All descriptions have been reviewed to ensure that only essential functions and basic duties have been included. Peripheral tasks, only incidentally related to each position, have been excluded. Requirements, skills, and abilities included have been determined to be the minimal standards required to successfully perform the positions. In no instance, however, should the duties, responsibilities, and requirements delineated be interpreted as all-inclusive. Additional functions and requirements may be assigned by supervisors as deemed appropriate. Job descriptions are not intended as and do not create employment contracts. The organization maintains its status as an at-will employer. Cipriani is an equal opportunity employer. Powered by JazzHR BWIc6xFm0H
    $35k-42k yearly est. 13d ago
  • Reservationist

    USHG Careers

    Front desk agent job in New York, NY

    Settle into the heart of Times Square. The perfect setting for any occasion, the Broadway Lounge and Revel & Rye offer bold New York flavors, floor-to-ceiling windows, and bustling views under the lights of Times Square. Gather pre and post-show, catch-up with friends, or take in the hustle and bustle of New York City. Who you are: We're looking for an intelligent, confident, organized and thoughtful individual who exemplifies USHG's core Behaviors. The ideal candidate thrives in a fast-paced, non-stop environment, is adept at prioritizing tasks, possesses excellent communication skills both with guests as well as colleagues, loves solving problems, building long-lasting relationships, and creating positive outcomes. The ability to be strategic, flexible, proactive, calm under pressure, resourceful and efficient is in your DNA. Superior verbal and written communication skills, strong decision-making ability, sense of urgency, empathy and attention to detail is essential. What you'll do: Consistently support a culture of Enlightened Hospitality Possess and exhibit the drive to provide exceptional customer service. Act as the reservations liaison between the guest and Maitre d' for the Marriott Marquis Demonstrate proper use of guest notes and reservations notes and ensure to communicate all guest information and requests to deliver Enlightened Hospitality. Exhibit professionalism when speaking to guests and communicating information This position is in person only (not remote) What we need from you: Experience in a front of house role in a hospitality business preferred Customer Service Conflict Resolution Attention to detail Professional, articulate, and punctual. Knowledge of Opentable Understanding of Microsoft Office (Excel, Word, Outlook, etc) Full-time flexible hours (able to work days, nights, weekends, holidays) What you'll get from us: At Union Square Hospitality Group, we believe our people are our greatest ingredient. Joining our team means becoming part of a culture rooted in care, creativity, and growth. As a Reservationist, you'll enjoy: Competitive pay: Hourly rate of $24/hour Quick access to earnings: Eligibility for the USHG Digital Wallet, where you'll have next-day access to earnings and flexible saving options Comprehensive health coverage: Medical, dental, and vision insurance, plus flexible spending options for healthcare and dependent care Time to recharge: Generous paid time off and paid parental leave to support life outside of work Invest in your future: A matched 401(k) plan to help you grow long-term savings Peace of mind: Life insurance, employee assistance programs, and exclusive access to primary care, mental health, and other wellness services Support in times of need: Access to the USHG HUGS Employee Relief Fund, offering direct assistance to team members facing unexpected hardship Hospitality perks: 51% dining discount across the entire USHG family of restaurants Convenience & flexibility: Pre-tax commuter benefits for transit and parking Growth and community: Opportunities for learning, mentorship, and collaboration with some of the most passionate people in hospitality Putting Enlightened Hospitality into Practice Integral to our culture are our six behaviors. Our behaviors guide how we work together. We play to win with humble swagger. Hospitality is a team sport where everyone deserves an opportunity to thrive and belong Turn over the rocks and always be connecting dots to build uplifting experiences and relationships Center the salt shaker with an unwavering commitment to excellence and the values that matter most Write a great next chapter. The road to success is paved with mistakes well-handled Bring a charitable assumption and err on the side of generosity Leave our campsite better than we found it; always responsible for the impact of our wake *The above represents the expected hourly range for this position. Ultimately, in determining your pay, we'll consider your experience and other job-related factors. The responsibilities outlined above are not exhaustive. This role may be required to take on other duties or projects as necessary to support organizational goals, in alignment with their skills, experience, and the evolving needs of the business.
    $24 hourly 3d ago
  • VIP Reservations Agent

    Avalon Transportation 4.2company rating

    Front desk agent job in North Arlington, NJ

    Schedule: Full time: Various Shifts Available including Overnight Salary: Starting at $16 - $20 per hour, based on experience Sign-on Bonus Available Successfully fulfill the client's transportation needs and enter that information correctly into the reservation or dispatch systems. Responsibilities and Duties: Responsible for answering incoming calls, email requests and online booking requests for service from client. Accurately input reservation request and any necessary changes into all appropriate computer systems in a concise and professional manner. Keeping up to date on Avalon's products, services, policies and procedures. Reconfirm future reservations with clients. Build rapport with clients by becoming knowledgeable about their account, special needs and particular preferences. Responsible for continuously monitoring all incoming reservation channels (phone, multiple email inboxes, online bookings) and answering all inquiries about the company, service, rates and travel time promptly and professionally. Handles reservations for affiliate work and farms orders to affiliate network as needed. Monitors the status of national rides to ensure clients are receiving excellent customer service from our affiliate network. Identifies and resolves any problems with incoming orders; escalate as needed. Proactively and professionally handle customer service complaints and escalate issues as appropriate to respective department heads. Accurately help build client profiles and accounts by informing accounting of new account information obtained from client calls. Performs basic dispatch functions as needed such as: coding, calling affiliates, obtaining chauffeur details and securing and sending new trips. Responsible for checking all work at the end of shift. Handles and secures greeters when needed. Other duties as assigned Benefits: 401(k) Dental insurance Health insurance Vision insurance
    $16-20 hourly 60d+ ago
  • Reservationist

    Gracious Hospitality Management

    Front desk agent job in New York, NY

    Gracious Hospitality Management is first and foremost an outstanding hospitality company that conceptualizes Michelin-starred and James Beard nominated restaurants. We focus on both passion and profitability. We are professionals committed to ensuring exceptional hospitality and service to our customers. GHM has been honored with receiving a Michelin star eight years in a row for its restaurants Piora, Cote Korean Steakhouse & COTE Miami. Job Summary: *This position is for PM shifts only* Reservationists are dynamic hospitality professionals responsible for answering all Gracious Hospitality Management (“GHM”) phone and email inquiries, booking customer reservations, and maintaining the flow of the book. Reservationists warmly receive every inquiry, whether from customers, employees, vendors, or other third parties. Reservationists work with all restaurant and Event teams to ensure a smooth continuation of service. Essential Job Duties & Responsibilities: Job duties and responsibilities include, but are not limited to the following: Communicates to the Lead Reservationist and Reservations Manager where there are overbookings or anomalies on the reservations grid. Completes all assigned side work related to opening and closing the reservations desk, phone lines, and email lines at Gracious Hospitality Management. Maintains a clean and orderly work station, and a clean office environment. Answers all customer phone and email inquiries in a timely, professional, and hospitable manner, and forwards issues or complaints to the management team. Books customer reservations to the satisfaction of the customer and capacity of each restaurant. Updates client profiles on the reservation system with details such as birthdays, preferences, allergies, and more based on interactions from the team. Performs google searches and keeps thorough and up-to-date profiles on all customers and reservations. Fields phone and email inquiries for GHM. Communicates messages to management or the correct department. Coordinates bespoke, tailored service experiences for clients and plans “COTE-Tailoring Program” moments at the direction of the Lead Reservationist and Reservations Manager. Reports to each scheduled shift on time, in uniform, and ready to work. Assists other stations or areas of the restaurant when requested by management. Qualifications: Must have the ability to read, speak, understand, follow written directions, and verbal instructions in English. Must be reachable by email and able to communicate via phone as well. Communicates information effectively and efficiently. Excellent organizational skills and attention to detail. Possesses a positive, results-oriented, team-player mentality. Ability to perform job duties and responsibilities well and maintain professionalism and composure under pressure and in a high-paced and at times stressful environment. Ability to under pressure and maintain professionalism when working under stress. Knowledge of workplace safety procedures and local Department of Health standards. Food Handler's Certification or the ability to obtain in accordance with federal, state, or local regulations and/or Company policy. Able to work a flexible schedule in order to accommodate business levels (weekend, nights, and holiday availability required). We will endeavor to provide reasonable accommodations for sincerely held religious beliefs. Familiarity with restaurant management software such as point of sales, reservations management, inventory management, Microsoft Office, and Google Workspace. Ability to execute steps of service in adherence with company policy. Excellent interpersonal and customer service skills. Excellent communication with management and teammates. Ability to operate phones. 1+ years similar experience preferred. New York State's Pay Transparency Law requires employers to include a range of pay for all advertised job, promotion, or transfer opportunities. New York Pay Range$20-$23 USDBenefits (with variation for full-time/part-time employment): Structured, generous compensation for all positions Comprehensive Medical, Dental, and Vision benefits Flexible Spending Account/Health Savings Account Commuter Benefits Referral Bonus Program Career Advancement Opportunities Employee Recognition Awards Paid Time Off Gracious Hospitality Management fully complies with all applicable federal, state, and local anti-discrimination laws by providing equal employment opportunities to all employees and job applicants without regard to race, color, religion, sex (including pregnancy, childbirth, and related medical conditions, sexual orientation, or gender identity), national origin, age (40 or older), disability, and genetic information (including family medical history), or any other legally protected status. Applicants requiring a reasonable accommodation to perform the essential functions of the job should contact the Human Resources department at *********************.
    $20-23 hourly Auto-Apply 60d+ ago
  • Bilingual Reservationist

    Transdevna

    Front desk agent job in Maplewood, NJ

    Transdev in Maplewood, NJ is hiring a Reservationist to intercept customer calls and schedule transportation. We are seeking friendly, customer service-oriented people who are dedicated to safety. Transdev is proud to offer: (Use CBA or non-CBA language per your location) CBA Position: Position Subject to Collective Bargaining Agreement: + Starting pay of $16.50 per hour (Union Collective Bargaining Agreement Payrate) Benefits include: + Vacation: up to 6 days after 1 year + Paid Sick Leave: 6 days annually for full time employee's + Medical, dental & vision after 90 calendar days of employment for full-time employees + Life insurance, 401k retirement benefits, and company holidays. Benefits may vary depending on location policy. The above represents the standard Corporate Policy. Key Responsibilities: + Answer customer calls and input ride information using a computerized scheduling system. + Enter new customer information and changes into the system. + Data entry into spreadsheets and databases. + Resolve service-related complaints. + Create daily route maps of the reservations for the drivers. + Other duties as required. Qualifications: + High school diploma or GED required. + Ability to communicate effectively in both English and Spanish preferred + 2 years reservationist or customer service experience. + Computer literate + Excellent communication and listening skills. + Must be able to work shifts or flexible work schedules as needed. + Subject to a DOT drug testing and physical if applicable. DOT Regulation 49 CFR Part 40 does not authorize the use of Schedule I drugs, including cannabis, for any reason. Physical Requirements: The essential functions of this position require the ability to: + Sit for extended periods (up to 6-8 hours per day); frequently walk for long distances and on possible sloped ground or slippery and uneven surfaces + Push and pull objects up to 10 pounds, occasionally throughout the workday; lift material weighing up to 50 lbs. with or without assistance; occasionally bend, kneel, or crouch to files or equipment stored at ground level + Tolerate exposure to considerable amounts of dust, vehicle fumes and noise. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Transdev complies with federal and state disability laws and makes reasonable accommodations for applicants and candidates with disabilities. If reasonable accommodation is needed to participate in the job application or interview process, please contact ************************************ Drug-free workplace: Transdev maintains a drug-free workplace. Applicants must: + Be eligible to work in the United States without requiring sponsorship now or in the future (if based in the U.S.). + Successfully pass a pre-employment drug screen. About Transdev: Cities, counties, airports, companies, and universities across the U.S. contract with Transdev to operate their transportation systems, maintain their vehicle and fleets, and deliver on mobility solutions. Transdev U.S. employs a team of 32,000 across 400 locations while maintaining more than 17,000 vehicles. Part of a global company, Transdev is a leader in mobility with operations in 19 countries, proudly operated by 110,000 team members from around the world. As an operator and global integrator of mobility, we are driven by our purpose. Transdev - the mobility company - empowers the freedom to move everyday thanks to safe, reliable, and innovative solutions that serve the common good. Find out more at ****************** or watch an overview video at ******************* O5cv0G4mQ The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. Transdev is an Equal Employment Opportunity (EEO) employer and welcomes all qualified applicants. Applicants will receive fair and impartial consideration without regard to race, sex, color, national origin, age, disability, veteran status, genetic data, gender identity, sexual orientation, religion or other legally protected status. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions upon request. California applicants: Please Click Here for CA Employee Privacy Policy Job Category: Call Center / Dispatch / Reservationist / Scheduler Job Type: Full Time Req ID: 6844 Pay Group: FVZ Cost Center: 163 The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions upon request. Transdev is an Equal Employment Opportunity (EEO) employer and welcomes all qualified applicants. Applicants will receive fair and impartial consideration without regard to race, sex, color, national origin, age, disability, veteran status, genetic data, gender identity, sexual orientation, religion or other legally protected status, or any other classification protected by federal, state, or local law. Drug-free workplace If based in the United States, applicants must be eligible to work in U.S. without restrictions for any employer at any time; be able to pass a drug screen and background check. California applicants: Please Click Here for CA Employee Privacy Policy. About Transdev Cities, counties, airports, companies, and universities across the U.S. contract with Transdev to operate their transportation systems, maintain their vehicle and fleets, and deliver on mobility solutions. Transdev U.S. employs a team of 32,000 across 400 locations while maintaining more than 17,000 vehicles. Part of a global company, Transdev is a leader in mobility with operations in 19 countries, proudly operated by 110,000 team members from around the world. As an operator and global integrator of mobility, we are driven by our purpose. Transdev - the mobility company - empowers the freedom to move every day thank to safe, reliable, and innovative solutions that serve the common good. Find out more at http://****************** or watch an overview video.
    $16.5 hourly 12d ago

Learn more about front desk agent jobs

How much does a front desk agent earn in Tenafly, NJ?

The average front desk agent in Tenafly, NJ earns between $26,000 and $39,000 annually. This compares to the national average front desk agent range of $25,000 to $37,000.

Average front desk agent salary in Tenafly, NJ

$32,000

What are the biggest employers of Front Desk Agents in Tenafly, NJ?

The biggest employers of Front Desk Agents in Tenafly, NJ are:
  1. Island Hospitality
  2. The Briad Group
  3. Binghamton Motor Inn Corp
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