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Front desk agent jobs in Waukegan, IL

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  • Receptionist

    Addison Group 4.6company rating

    Front desk agent job in North Chicago, IL

    Job Title: Receptionist Industry: Healthcare Pay: $18-$19 / Hour is eligible for medical, dental, vision, and 401(k). About Our Client: Addison Group is partnering with our client in the healthcare industry to hire a dependable and professional Receptionist for their Chicago office. Job Description: The Receptionist will act as the first point of contact for visitors, callers, and staff, creating a welcoming environment while managing front desk operations. This position involves handling a high volume of calls, assisting visitors, and supporting office activities to ensure smooth daily operations. Key Responsibilities: Greet and assist visitors in a professional and friendly manner Answer, screen, and route a high volume of incoming calls (100+ daily) Provide accurate information or direct inquiries to the appropriate person Support patients, caregivers, and staff with scheduling or locating individuals Manage mail and deliveries Maintain visitor sign-in procedures and issue badges Perform basic administrative and office support tasks Qualifications: High school diploma or equivalent 1+ year of experience in customer service or a front office role Proficiency in Microsoft Office Suite (Word, Excel, Outlook) Ability to handle a fast-paced environment and multitask effectively Strong communication and problem-solving skills Professional demeanor and positive attitude Perks: Opportunity to become the preferred backup receptionist for ongoing assignments Collaborative and supportive team environment Experience in a mission-driven healthcare setting Addison Group is an Equal Opportunity Employer. Addison Group provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state and local laws. Addison Group complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities. Reasonable accommodation is available for qualified individuals with disabilities, upon request
    $18-19 hourly 1d ago
  • Front Desk Agent

    H.S.H Limited

    Front desk agent job in Chicago, IL

    Business Unit: The Peninsula Chicago The Peninsula Chicago is seeking an Agent to join our Rooms Division team and be an integral part of our guest-focused service. * Work for a luxury Five-Star Five-Diamond property in the heart of Michigan Avenue, Chicago. * Grow within a diverse multi-outlet property. * Exceptional health benefits package and 401(k) with company match. Key Accountabilities: * Ensure proper operation of all responsibilities of Front Desk operations * Knowledgeable and fully adheres to both Peninsula and Forbes standards. * Maintain consistency in performance in accordance with both Peninsula and Forbes standards * Communicate with all departments to create a guest centric experience * Be in full compliance with Head Office database requirements * Ensure efficient operation of the Front Desk responsibilities with efficient handover General Requirements: * 2 years of Front Office experience in luxury property ideal * Knowledge of PMS/Opera and some knowledge in Housekeeping department preferred * Ability to deal with a high level of work demand and pressure, individual must have great organization skills. * Excellent command of written and spoken English Benefits We Offer: * 10 vacation days per year * 9 paid holiday days per year * 5 Chicago Paid Sick Leave days per year * 5 Chicago Paid Leave days per year * Complimentary employee meals * Discounted parking * Discounted and complimentary room nights at The Peninsula Hotels * 50% restaurant discount * 50% discount on spa services * 25% discount on spa retail * 80% company-paid medical, dental and vision coverage * Complimentary life insurance * Complimentary long-term disability * Retirement plan with 5% company match We are delighted to receive your resume for further consideration. As we anticipate a large number of applications, we look forward to connecting with candidates that meet our various role qualifications. To be considered for the position, you must have work authorization in the United States. The salary range for this role is $24-27 per hour. FOLLOW US Nearest Major Market: Chicago Job Segment: Housekeeping, Hotel Reception, Hospitality
    $24-27 hourly 5d ago
  • Full-Time Hotel Arista Front Desk Agent/Greeter

    Citygate Hospitality

    Front desk agent job in Naperville, IL

    If you strive to be "The Best", we want to hear from you! Apply today at *************************** and be sure to take advantage of the $250 signing bonus we're offering for this position! *90 Day Waiting Period Applies! Department: Front Office Reports to: Front Office Manager Status: Hourly Non-Exempt Compensation Range: $18.00-19.00/hour plus gratuity, commensurate with experience and education. Age Requirements: Must be 21+ Additional Requirements: Must have valid drivers license. Must have open availability. Role Summary: This is a dual role in which the chosen candidate will work with the Hotel Arista Front Office Team in multiple capacities, as both a Greeter and Front Desk Agent. Front Desk Agent Responsibilities: Acquires and relays information that personalizes the guest's stay. Creates a ritual experience around arrival and departure. Conducts guest registration and follows check-out procedures as outlined in the Standard Performance Procedures. Offers the Personal Hosts business card at the end of the Welcome Ritual. Fulfills traditional concierge and bell person roles. Rooms the guest by: Transporting luggage to the room While escorting the guest make conversation and pick up clues that will personalize the guest's stay Describe all facilities and note hours of operation Explain feature and functions of the guest room- i.e. nightlight, iPod docking, emergency evacuation procedures, etc. Answers Welcome Desk telephones and handles special requests, questions, complaints, and problems. Handles guests' messages and mail (if applicable). Utilizes the FLASH report and Outlook calendar (i.e. selling status) Understands applicable emergency procedure and evacuation protocol Follows credit policy and procedures of the hotel. Be familiar with all aspects of the hotel. Maintains close and harmonious working relationships with all hotel departments. Maintains up-to-date knowledge of In Room Dining Menu to assist in taking orders and making suggestions to guests. Be fluent with Opera PMS, Guest History, Reservations, Ibahn, Digital Alchemy, Microsoft Outlook, and any other pertinent hotel operational technology. Transports guests and associates in company vehicles. Understands applicable emergency and evacuation protocol. Performs related duties as assigned Greeter Responsibilities: Welcomes the guest, assists with the guest's immediate questions, and brings luggage into the hotel. Upon arrival, obtains the guest's name and passes it on to the Personal Host. Remembers guest names and use them often throughout each guests' stay. Exchanges relaxed conversation while waiting with a guest. Provides farewell ritual as outlined in SPPs. Facilitates traffic flow into the front door and in the driveway and calls for outside transportation if necessary. Transports guests to local businesses and attractions in the area. Valet parks guests' cars upon arrival and departure. Accountable for upkeep and cleanliness of the hotel vehicles. Examines limousines and any cars called by the hotel to make sure they are clean and up to luxury standards. Maintains Log and write reports on any incident involving a guest, employees or property damage. Maintains cleanliness of entrance inside and outside the hotel. Performs related duties as assigned. *This job description is not an exclusive or exhaustive list of all job functions that an employee in this position may be asked to perform. Minimum Qualifications: Education High school diploma or equivalent education Experience Background in a luxury hospitality environment or a related field is strongly preferred, but willingness to learn the aspects of personalized and luxury service is more important. Skills Must possess a valid Driver's License and a clear motor vehicle record. Neat and clean appearance. Must be attentive, helpful, and courteous at all times. Must have a flexible schedule and be available to work nights weekends, and Holidays Excellent verbal and written skills Neat and clean appearance Ability to follow through impeccably on details. Great enthusiasm and passion for making people happy. Ability to work in a team environment Physical Requirements Must be able to walk and stand for up to 8 hours a day, with or without reasonable accommodation Must be able to bend, stoop, squat, and stretch to fulfill job duties Must be able to lift up to 75 lbs regularly Benefits Offered: The employer offers the following benefits to eligible employees in this position. Waiting periods, hours requirements and shared insurance premiums will apply. Full plan descriptions and additional details will be shared at the time of offer or upon request during the interview process. Major Medical Plans, Dental and Vision Insurance - single or family options available at employee's election Basic Life & AD&D - 100% employer paid Short-Term Disability - 100% employer paid Supplemental Life, AD&D, Critical Illness, Accident and Disability - single or family options available at employee's election 401(k) Plan & Matching Program Employee Assistance Program Paid Leave Time (up to 40 hours/year) Paid Time Off (PTO) 9 Paid Holidays/Year Paid Jury Duty Time Paid Bereavement for immediate family members Partially-Paid Parental Leave Hotel/Restaurant Discounts Pet Insurance Incentive Programs We are an equal opportunity employer and make employment decisions without regard to age, race, religion, national origin, gender, disability, veteran status, genetic information, sexual orientation and gender identity or any other protected class. Should you accept a contingent offer with CityGate Hospitality LLC, you will be required to successfully complete various pre-employment screenings such as a criminal background report. Should you be hired as an employee of the company, you will be required to submit documentation proving eligibility to work in the United States in accordance with Federal requirements. This employer participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S. If E-Verify cannot confirm that you are authorized to work, this employer is required to give you written instructions and an opportunity to contact Department of Homeland Security (DHS) or Social Security Administration (SSA) so you can begin to resolve the issue before the employer can take any action against you, including terminating your employment. Employers can only use E-Verify once you have accepted a job offer and completed the Form I-9. E-Verify Works for Everyone. For more information on E-Verify, or if you believe that your employer has violated its E-Verify responsibilities, please contact DHS.************ dhs.gov/E-Verify
    $18-19 hourly 3d ago
  • Front Desk Agent

    Atira Hotels

    Front desk agent job in Elmhurst, IL

    Front Desk Agent "Join the Atira Hotels Family and Build a Legacy of Hospitality!" Job Details Job Type: Part-time Pay: $16- $17 per hour Schedule: 8-hour shifts, Monday to Friday, Night shifts, Holidays, and Weekends Job Overview The Front Desk Agent is responsible for providing excellent customer service, managing reservations, and maintaining professional relationships with guests. This role involves various clerical duties and requires prompt and courteous resolution of customer inquiries and issues. Key Responsibilities Reservation Management: Receive and process reservations via phone, fax, and mail. Enter reservations into the computer system and provide additional information. Verify pricing, discounts, and billing information, and notify customers of room features and availability. Maintain reservation files and resolve related problems. Understanding of basic hotel operations, including reservations, guest check-ins and check-outs, and customer service protocols. Customer Service: Check in and out guests efficiently. Process customer payments and post applicable charges. Inform customers of credit holds and conduct customer surveys. Interact with guests regarding their stay, resolving questions, requests, and problems promptly and courteously. Keep customers informed of company policies, procedures, and account statuses. Professional Relations: Maintain the company's professional reputation by providing superior customer service. Assist and support area personnel as needed. Coordinate with the Accounting Department regarding customer credit status. Keep management informed of area activities and significant problems. Effective working relations with company personnel. Safeguard guest information, including but not limited to: Personal information, address, room numbers, credit card numbers, etc. Perform any other tasks/duties as assigned by the manager/ supervisor. Qualifications Education/Certification: High school graduate or equivalent. Experience: Customer service and data entry experience preferred. Skills/Abilities: Excellent communication and public relations skills. Well organized and attentive to detail. Willingness to assist others. Strong typing abilities and proficiency with PC, calculator, and office equipment. Benefits Employee hotel room discount Holiday pay Paid training Professional development assistance WHY YOU'LL LOVE WORKING WITH US: Unleash Your Creativity: We're all about innovation and fresh ideas. Let your imagination run wild! Be Authentically You: Join a team that values diversity and lets you bring your whole self to work every day. Level Up Your Career: Our fast-paced environment is perfect for those who want to advance quickly and seize new opportunities. Feed Your Curiosity: With endless learning and development options, you can always stay one step ahead. Prioritize Your Well-being: Start day one with fantastic benefits because your health and happiness matter to us. If you're still with us, there's only one thing left to do: and become part of something amazing! Diversity, Equity, Inclusion & Equal Employment Opportunity at Courtyard Elmhurst: Courtyard Elmhurst is dedicated to creating a workplace that is inclusive, diverse, and fair for everyone. We provide equal employment opportunities to all, regardless of characteristics such as race, color, genetic information, creed, national origin, religion, sex, sexual orientation, gender identity, immigration status, ancestry, age, marital status, veteran status, or disability. Our hiring decisions are based on the needs of the business and the merits of each applicant, including their qualifications, experience, skills, availability, cooperation, and job performance.
    $16-17 hourly Auto-Apply 47d ago
  • Front Desk Agent- Morning Shift- Homewood Suites, Schaumburg

    Paycor Hospitality

    Front desk agent job in Schaumburg, IL

    The Front Desk Agent plays a vital role in ensuring the highest level of visitor and guest satisfaction by delivering superior customer service. This position is responsible for efficiently checking guests in and out of the hotel, managing phone calls, and addressing customer inquiries, all while creating a welcoming atmosphere for every guest. Primary Duties and Responsibilities Room Assignments, Changes, and Issues: Check guests into and out of the hotel with accuracy, efficiency, and courtesy, ensuring a positive first and last impression. Handle all payment transactions with diligence, balancing and verifying all monetary transactions in the appropriate accounts. Distribute room keys to guests and maintain confidentiality by following security protocols. Accurately document all aspects of room registration, including changes, charges, credit card transactions, and customer service inquiries. Guest Service: Provide assistance to guests whenever possible, fostering a welcoming and helpful environment. Resolve escalated customer relations issues with professionalism and care, ensuring guest satisfaction. Answer inquiries regarding hotel policies, services, and amenities with clear and informative responses. Proactively respond to and follow up on all guest requests, ensuring they are satisfied with the hotel's services and accommodations. Positively represent and promote the hotel, enhancing the guest experience and reputation of the property. Ensure that systems and procedures are followed to maintain guest safety and security. Other Duties as Assigned: Maintain a clean, organized, and visually appealing lobby and front desk area, ensuring it is well-stocked with necessary supplies. Compile, complete, and distribute reports to management and relevant staff accurately and on time. Report any maintenance, security, or safety issues to the appropriate personnel promptly to ensure a safe environment for guests and staff. Skills, Educational Background, and Experience: High School Diploma or GED is required. Basic math skills are essential for handling payments and transactions. Previous front desk experience is highly preferred, showcasing customer service expertise. Familiarity with Windows-based software, including Microsoft Word, Excel, and Outlook, is highly preferred. Excellent organizational and prioritization skills to manage multiple tasks effectively. Strong ability to work collaboratively with colleagues and provide outstanding customer service. Superior communication skills, both verbal and written, to engage with guests professionally. Must be able to stand for extended periods and work holidays and weekends, including Saturdays and Sundays. Join Our Team: If you are a friendly, organized individual with a passion for customer service and a desire to create memorable experiences for guests, we invite you to apply for the Front Desk Agent position. Be part of a dedicated team committed to excellence! Job Type: Full-time Pay: $16 per hour Expected hours: 40 per week Benefits: 401(k) Dental insurance Employee discount Health insurance Paid time off Vision insurance Schedule: 8 hour shift Day shift Morning shift Weekends as needed Experience: hotel front desk: 1 year (Preferred) Shift availability: Day Shift (Preferred) Work Location: In person If offered, employment is contingent on cleared Background check.
    $16 hourly 60d+ ago
  • Front Desk Agent

    Vinayaka Hospitality Westchester

    Front desk agent job in Westchester, IL

    TITLE: Front Desk Agent DEPARTMENT: Rooms/Front Office REPORTS TO: Front Desk Supervisor/Front Desk Manager Attend to guests' needs, including, but not limited to, registration, checkout and cashiering. ESSENTIAL FUNCTIONS Greet and welcome guests upon arrival. Register guests into the computer, verifying reservation, address, and credit information. Promote the Hotel's Reward Program and provide recognition and benefits to all present members. Accept payment for guests' accounts both at the time of registration and at checkout. Maintain a house bank and make a deposit and accurate report of receipts daily. Cash checks and exchange currency for guests. Issue key to and control entrance of safety deposit boxes. Post miscellaneous charges as requested. Arrive at workplace on time in full uniform prepared with tools and all equipment needed for service. Review current day's expected arrivals and check all VIP and special request reservations to ensure that they are pre-registered, blocked properly and other departments are notified of room assignment. Review the daily room availability and inform staff. Check status of departures on a daily basis. Relay all pertinent information to front desk agents, telecommunications, the following shift supervisor, and the Front Office Manager. Ensure all necessary reports and forms are completed daily. SUPPORTIVE FUNCTIONS In addition to performance of the essential functions, this position may be required to perform a combination of the following supportive functions, with the percentage of time performing each function to be solely determined by the manager based upon the particular requirements of the hotel. Assist concierge in handling mail and facsimiles and providing guest with information regarding hotel facilities and local attractions. Book reservations for those guests who approach the Front Desk. Requirements SPECIFIC JOB KNOWLEDGE, SKILLS, AND ABILITIES The individual must possess the following knowledge, skills and abilities and be able to explain and demonstrate that he or she can perform the essential functions of the job, with or without reasonable accommodation, using some other combination of knowledge, skills, and abilities. Must be able to read and write to facilitate the communication process. Requires good communication skills, both verbal and written. Extensive knowledge of the hotel, its services and facilities. Must have excellent customer relations skills and leadership capability. Must be detail oriented with outstanding organizational and communication skills. Must have excellent leadership capability and customer relations skills. Most work tasks are performed indoors. Temperature is moderate and controlled by hotel environmental systems. PHYSICAL DEMANDS Must be able to stand and exert well-paced ability for up to 4 hours in length. Must be able to exert well-paced ability to reach other departments of the hotel on a timely basis. Must be able to exert well-paced ability in limited space. Must be able to lift up to 15 lbs. occasionally. Requires grasping, writing, standing, sitting, walking, repetitive motions, bending, climbing, listening and hearing ability and visual acuity. Talking and hearing occur continuously in the process of communicating with guests, supervisors and other employees. Ability to spend extended lengths of time viewing a computer screen. Vision occurs continuously with the most common visual functions being those of near vision and depth perception. Requires manual dexterity to use and operate all necessary equipment. Must have finger dexterity to be able to operate office equipment such as computers, printers, 10-key adding machine, electric typewriter, multi-line touch tone phone, filing cabinets, FAX machines, photocopiers, dolly and other office equipment as needed. AVAILABILITY This company operates seven days a week, 24 hours a day. At times it may be necessary to move you from your accustomed work day, to include Holidays, or time of work if business or task assignments demand. In addition, it should be understood that business needs determines the amount of hours that you work. Salary Description 17/hr
    $27k-33k yearly est. 60d+ ago
  • Front Desk Agent

    Vance & Hines 3.2company rating

    Front desk agent job in Rosemont, IL

    Requirements SPECIFIC JOB KNOWLEDGE, SKILLS, AND ABILITIES The individual must possess the following knowledge, skills and abilities and be able to explain and demonstrate that he or she can perform the essential functions of the job, with or without reasonable accommodation, using some other combination of knowledge, skills, and abilities. Must be able to read and write to facilitate the communication process. Requires good communication skills, both verbal and written. Extensive knowledge of the hotel, its services and facilities. Must have excellent customer relations skills and leadership capability. Must be detail oriented with outstanding organizational and communication skills. Must have excellent leadership capability and customer relations skills. Most work tasks are performed indoors. Temperature is moderate and controlled by hotel environmental systems. PHYSICAL DEMANDS Must be able to stand and exert well-paced ability for up to 4 hours in length. Must be able to exert well-paced ability to reach other departments of the hotel on a timely basis. Must be able to exert well-paced ability in limited space. Must be able to lift up to 15 lbs. occasionally. Requires grasping, writing, standing, sitting, walking, repetitive motions, bending, climbing, listening and hearing ability and visual acuity. Talking and hearing occur continuously in the process of communicating with guests, supervisors and other employees. Ability to spend extended lengths of time viewing a computer screen. Vision occurs continuously with the most common visual functions being those of near vision and depth perception. Requires manual dexterity to use and operate all necessary equipment. Must have finger dexterity to be able to operate office equipment such as computers, printers, 10-key adding machine, electric typewriter, multi-line touch tone phone, filing cabinets, FAX machines, photocopiers, dolly and other office equipment as needed. AVAILABILITY This company operates seven days a week, 24 hours a day. At times it may be necessary to move you from your accustomed work day, to include Holidays, or time of work if business or task assignments demand. In addition, it should be understood that business needs determines the amount of hours that you work. Salary Description 18.00/hour
    $29k-33k yearly est. 8d ago
  • Front Desk Agent Part Time

    VH Lisle

    Front desk agent job in Lisle, IL

    TITLE: Front Desk Agent DEPARTMENT: Rooms/Front Office REPORTS TO: Front Desk Supervisor/Front Desk Manager Attend to guests' needs, including, but not limited to, registration, checkout and cashiering. ESSENTIAL FUNCTIONS Greet and welcome guests upon arrival. Register guests into the computer, verifying reservation, address, and credit information. Promote the Hotel's Reward Program and provide recognition and benefits to all present members. Accept payment for guests' accounts both at the time of registration and at checkout. Maintain a house bank and make a deposit and accurate report of receipts daily. Cash checks and exchange currency for guests. Issue key to and control entrance of safety deposit boxes. Post miscellaneous charges as requested. Arrive at workplace on time in full uniform prepared with tools and all equipment needed for service. Review current day's expected arrivals and check all VIP and special request reservations to ensure that they are pre-registered, blocked properly and other departments are notified of room assignment. Review the daily room availability and inform staff. Check status of departures on a daily basis. Relay all pertinent information to front desk agents, telecommunications, the following shift supervisor, and the Front Office Manager. Ensure all necessary reports and forms are completed daily. SUPPORTIVE FUNCTIONS In addition to performance of the essential functions, this position may be required to perform a combination of the following supportive functions, with the percentage of time performing each function to be solely determined by the manager based upon the particular requirements of the hotel. Assist concierge in handling mail and facsimiles and providing guest with information regarding hotel facilities and local attractions. Book reservations for those guests who approach the Front Desk. Requirements SPECIFIC JOB KNOWLEDGE, SKILLS, AND ABILITIES The individual must possess the following knowledge, skills and abilities and be able to explain and demonstrate that he or she can perform the essential functions of the job, with or without reasonable accommodation, using some other combination of knowledge, skills, and abilities. Must be able to read and write to facilitate the communication process. Requires good communication skills, both verbal and written. Extensive knowledge of the hotel, its services and facilities. Must have excellent customer relations skills and leadership capability. Must be detail oriented with outstanding organizational and communication skills. Must have excellent leadership capability and customer relations skills. Most work tasks are performed indoors. Temperature is moderate and controlled by hotel environmental systems. PHYSICAL DEMANDS Must be able to stand and exert well-paced ability for up to 8 hours in length. Must be able to exert well-paced ability to reach other departments of the hotel on a timely basis. Must be able to exert well-paced ability in limited space. Must be able to lift up to 15 lbs. occasionally. Requires grasping, writing, standing, sitting, walking, repetitive motions, bending, climbing, listening and hearing ability and visual acuity. Talking and hearing occur continuously in the process of communicating with guests, supervisors and other employees. Ability to spend extended lengths of time viewing a computer screen. Vision occurs continuously with the most common visual functions being those of near vision and depth perception. Requires manual dexterity to use and operate all necessary equipment. Must have finger dexterity to be able to operate office equipment such as computers, printers, 10-key adding machine, electric typewriter, multi-line touch tone phone, filing cabinets, FAX machines, photocopiers, dolly and other office equipment as needed. AVAILABILITY This company operates seven days a week, 24 hours a day. At times it may be necessary to move you from your accustomed work day, to include Holidays, or time of work if business or task assignments demand. In addition, it should be understood that business needs determines the amount of hours that you work. Salary Description $17.00
    $27k-33k yearly est. 60d+ ago
  • Front Desk Agent

    Vinayaka Hospitality Lisle

    Front desk agent job in Lisle, IL

    Attend to guests' needs, including, but not limited to, registration, checkout and cashiering. ESSENTIAL FUNCTIONS Greet and welcome guests upon arrival. Register guests into the computer, verifying reservation, address, and credit information. Promote the Hotel's Reward Program and provide recognition and benefits to all present members. Accept payment for guests' accounts both at the time of registration and at checkout. Maintain a house bank and make a deposit and accurate report of receipts daily. Cash checks and exchange currency for guests. Issue key to and control entrance of safety deposit boxes. Post miscellaneous charges as requested. Arrive at workplace on time in full uniform prepared with tools and all equipment needed for service. Review current day's expected arrivals and check all VIP and special request reservations to ensure that they are pre-registered, blocked properly and other departments are notified of room assignment. Review the daily room availability and inform staff. Check status of departures on a daily basis. Relay all pertinent information to front desk agents, telecommunications, the following shift supervisor, and the Front Office Manager. Ensure all necessary reports and forms are completed daily. SUPPORTIVE FUNCTIONS In addition to performance of the essential functions, this position may be required to perform a combination of the following supportive functions, with the percentage of time performing each function to be solely determined by the manager based upon the particular requirements of the hotel. Assist concierge in handling mail and facsimiles and providing guest with information regarding hotel facilities and local attractions. Book reservations for those guests who approach the Front Desk. Requirements SPECIFIC JOB KNOWLEDGE, SKILLS, AND ABILITIES The individual must possess the following knowledge, skills and abilities and be able to explain and demonstrate that he or she can perform the essential functions of the job, with or without reasonable accommodation, using some other combination of knowledge, skills, and abilities. Must be able to read and write to facilitate the communication process. Requires good communication skills, both verbal and written. Extensive knowledge of the hotel, its services and facilities. Must have excellent customer relations skills and leadership capability. Must be detail oriented with outstanding organizational and communication skills. Must have excellent leadership capability and customer relations skills. Most work tasks are performed indoors. Temperature is moderate and controlled by hotel environmental systems. PHYSICAL DEMANDS Must be able to stand and exert well-paced ability for up to 4 hours in length. Must be able to exert well-paced ability to reach other departments of the hotel on a timely basis. Must be able to exert well-paced ability in limited space. Must be able to lift up to 15 lbs. occasionally. Requires grasping, writing, standing, sitting, walking, repetitive motions, bending, climbing, listening and hearing ability and visual acuity. Talking and hearing occur continuously in the process of communicating with guests, supervisors and other employees. Ability to spend extended lengths of time viewing a computer screen. Vision occurs continuously with the most common visual functions being those of near vision and depth perception. Requires manual dexterity to use and operate all necessary equipment. Must have finger dexterity to be able to operate office equipment such as computers, printers, 10-key adding machine, electric typewriter, multi-line touch tone phone, filing cabinets, FAX machines, photocopiers, dolly and other office equipment as needed. AVAILABILITY This company operates seven days a week, 24 hours a day. At times it may be necessary to move you from your accustomed work day, to include Holidays, or time of work if business or task assignments demand. In addition, it should be understood that business needs determines the amount of hours that you work. Salary Description 17.00/hourly
    $27k-33k yearly est. 60d+ ago
  • Transcon Desk Agent-Trucking

    Expeditors 4.4company rating

    Front desk agent job in Bensenville, IL

    We take care of our employees, and they take care of our customers! Become a member of a global community! The international logistics industry is an integral piece of the global trade puzzle; we make the world go round. Global supply chain management is what we do, and at the heart of Expeditors you will find professionalism, leadership, and a friendly environment, all of which foster an innovative, customer service-based approach to logistics. Expeditors is a global logistics company headquartered in Seattle, Washington. As a Fortune 500 company, we employ over 19,000 trained professionals in a worldwide network of over 350+ locations across six continents. Expeditors satisfies the increasingly sophisticated needs of international trade through customized solutions and seamless, integrated information systems. Our Mission We recruit, train, and retain the very best logistics and technical experts the world over. We love to promote from within - more than 50 percent of our employees have been at Expeditors for five years or more. Our high retention rate is influenced by a unique compensation program for positions that are more than just jobs - they're chances to grow, do what you love and build a career with us! Scope of Position: to ensure that TRANSCON customers, internally and externally, are served from/in the managing branch; Perform invoicing and financial duties for Transcon with vision leadership, energy, professionalism, and support in conjunction with the TRANSCON team. Through invoicing and finance, assisting the team in the smooth running of the department within the branch through focus on Data, Money, Freight, People, Systems, and Culture in adherence to the company's policy and procedures. Major Duties and Responsibilities: Data: + Ensure that customer tariffs being used are accurate and up to date. + Collaborate with team members and discuss ways for improvement. Money: + Ensure customer tariffs are used to rate and invoice all customers. + Insure that all costs are allocated accurately to ensure the correct profitability for all customer accounts. + Ensure that all credit terms are adhered to. Freight: + Understanding characteristics of freight and ensure that we apply correct dimensional factors and apply lineal foot rules as appropriate. People: + Interact with our customers throughout the invoicing and finance process. + Maintain good relationships with our customers, teammates and offices. Systems: + Use existing tools to accurately invoice customer shipments. + Be open to new tools and help to develop them. Culture: + Proactively promote the company's 10 cultural attributes: Appearance, Attitude, Confidence, Curiosity, Excellence, Integrity, Pride, Resolute, Sense of Humor, and Visionary + Attend and ensure all team members attend branch meetings and accumulate required number of training hours. Qualifications, Experience and Education Requirements + Operations/Industry Knowledge preferred. + Excellent oral and written communication skills + A proven history of providing exceptional customer service at all levels. + Excellent organizational skills, time management skills in addition to a professional attitude + Proven leadership attitude and background based on compliments from customers and coworkers. + Strong MS Office skills including Excel, PowerPoint, and OneNote Additional Information + Paid Vacation, Holiday, Sick Time + Health Plan: Medical, Prescription Drug, Dental and Vision + Life and Long-Term Disability Insurance + 401(k) Retirement Savings Plan (US only) + Employee Stock Purchase Plan + Training and Personnel Development Program + 26 remote/work from home days per year + The position pays $20.00-$28.00 per hour based on education and experience All your information will be kept confidential according to EEO guidelines.
    $20-28 hourly 20d ago
  • Front Desk Team Member

    Lakeshore Sport & Fitness 4.3company rating

    Front desk agent job in Chicago, IL

    Job Description Our Front Desk team has an exciting opportunity for you to be on the front lines of our growing company. If you are outgoing, attentive, and enjoy being a part of a dynamic workplace, we would love to have you work with our front desk team. About us: Lakeshore Sport & Fitness is Chicago's #1 destination for sport, fitness, and fun. We are a diverse community of like-minded people who participate in social, instructional, and competitive sporting activities; and who seek to improve and enhance our quality of life through wellness. As a Front Desk Team Member, you will be responsible for delivering thoughtful customer service to members and guests: Responsibilities: Greet members, check them in, while anticipating and exceeding their needs. Control guest access and uphold club access and security policies. Field membership questions, facilitate conversation, and relay member feedback to management. Be an expert in our CRM processes and its usage. Enter classes or services for members on provider schedules, track equipment rentals, and charge for retail items. Process member agreements or guest waivers via email or CRM. Assist management in various administration tasks pertaining to member services. Qualifications: Six months of experience in a customer service environment. Competency in Microsoft Suite, especially Outlook and Excel. Experience in the sport & fitness industry is a big plus. What we provide: Free club membership if you work at least 2 shifts a week One-on-one training to ensure that you have practice with processes and information about policies before you are scheduled for solo shifts. A supportive work environment with consistent access to management for questions and feedback. 50% off club services (massages, PT sessions, etc.) Powered by JazzHR odtw5okPE4
    $25k-31k yearly est. 27d ago
  • Front Desk Agent

    Vh-M Oakbrook Illinois

    Front desk agent job in Oak Brook, IL

    TITLE: Front Desk Agent DEPARTMENT: Rooms/Front Office REPORTS TO: Front Desk Supervisor/Front Desk Manager Attend to guests' needs, including, but not limited to, registration, checkout and cashiering. ESSENTIAL FUNCTIONS Greet and welcome guests upon arrival. Register guests into the computer, verifying reservation, address, and credit information. Promote the Hotel's Reward Program and provide recognition and benefits to all present members. Accept payment for guests' accounts both at the time of registration and at checkout. Maintain a house bank and make a deposit and accurate report of receipts daily. Cash checks and exchange currency for guests. Issue key to and control entrance of safety deposit boxes. Post miscellaneous charges as requested. Arrive at workplace on time in full uniform prepared with tools and all equipment needed for service. Review current day's expected arrivals and check all VIP and special request reservations to ensure that they are pre-registered, blocked properly and other departments are notified of room assignment. Review the daily room availability and inform staff. Check status of departures on a daily basis. Relay all pertinent information to front desk agents, telecommunications, the following shift supervisor, and the Front Office Manager. Ensure all necessary reports and forms are completed daily. SUPPORTIVE FUNCTIONS In addition to performance of the essential functions, this position may be required to perform a combination of the following supportive functions, with the percentage of time performing each function to be solely determined by the manager based upon the particular requirements of the hotel. Assist concierge in handling mail and facsimiles and providing guest with information regarding hotel facilities and local attractions. Book reservations for those guests who approach the Front Desk. Requirements SPECIFIC JOB KNOWLEDGE, SKILLS, AND ABILITIES The individual must possess the following knowledge, skills and abilities and be able to explain and demonstrate that he or she can perform the essential functions of the job, with or without reasonable accommodation, using some other combination of knowledge, skills, and abilities. Must be able to read and write to facilitate the communication process. Requires good communication skills, both verbal and written. Extensive knowledge of the hotel, its services and facilities. Must have excellent customer relations skills and leadership capability. Must be detail oriented with outstanding organizational and communication skills. Must have excellent leadership capability and customer relations skills. Most work tasks are performed indoors. Temperature is moderate and controlled by hotel environmental systems. PHYSICAL DEMANDS Must be able to stand and exert well-paced ability for up to 4 hours in length. Must be able to exert well-paced ability to reach other departments of the hotel on a timely basis. Must be able to exert well-paced ability in limited space. Must be able to lift up to 15 lbs. occasionally. Requires grasping, writing, standing, sitting, walking, repetitive motions, bending, climbing, listening and hearing ability and visual acuity. Talking and hearing occur continuously in the process of communicating with guests, supervisors and other employees. Ability to spend extended lengths of time viewing a computer screen. Vision occurs continuously with the most common visual functions being those of near vision and depth perception. Requires manual dexterity to use and operate all necessary equipment. Must have finger dexterity to be able to operate office equipment such as computers, printers, 10-key adding machine, electric typewriter, multi-line touch tone phone, filing cabinets, FAX machines, photocopiers, dolly and other office equipment as needed. AVAILABILITY This company operates seven days a week, 24 hours a day. At times it may be necessary to move you from your accustomed work day, to include Holidays, or time of work if business or task assignments demand. In addition, it should be understood that business needs determines the amount of hours that you work. Salary Description 18.00/hour
    $27k-33k yearly est. 60d+ ago
  • Front Desk Agent

    United Dental Partners 4.3company rating

    Front desk agent job in Chicago, IL

    **MUST HAVE PREVIOUS DENTAL EXPERIENCE** We are looking for a qualified full-time Front Desk to act as the first point of contact for patients in our Dental office! The right applicant will have experience greeting patients, verifying insurance and personal information, answering questions and directing patients until they are met by the Dental Assistant. Front Desk is responsible for general administrative tasks associated with the efficient running of the office. Responsibilities Greet patients and check guests in according to established office protocols and verify and update patient information Move patients through appointments as scheduled and schedule appointments ensuring patients are attended to on time Collect payments from patients at time of treatment and Inform patients of financial treatment plan options Manage inbound and outbound calls in a timely manner Requirements Previous administrative work in a dental office is required Positive attitude and enthusiasm for the workday Excellent customer service skills with an outgoing, people friendly personality The ideal applicant will display and demonstrate excellent communication skills with staff and patients Desire to learn new skills and expand your potential Schedule is Monday - Saturday, with one day off Compensation Package and Benefits Compensation will be comprised of a base salary that is commensurate with experience Full Medical Insurance with BCBS, employer pays on average 66% of premium! Dental/Vision Short Term and Long Term Disability Coverage Life Insurance 401(k) with matching Flexible Spending account and more! Job Type: Full-Time Company Overview United Dental Partners is a very fast-growing Dental Support Organization (DSO) serving multi-specialty dental practices in Chicago and Northwest Indiana. The multi-specialty dental groups we serve collectively care for children and adults and offer general, pediatric, orthodontic and oral surgery care. We work in an energetic environment with phenomenal people who love providing fantastic care for patients and know that our ability to provide consistently great care is underpinned by the personalities and values of the people we hire. Job Type: Full-time
    $29k-34k yearly est. Auto-Apply 60d+ ago
  • Office Worker

    Artech Information System 4.8company rating

    Front desk agent job in Bedford Park, IL

    Artech is the 10th Largest IT Staffing Company in the US, according to Staffing Industry Analysts' 2012 annual report. Artech provides technical expertise to fill gaps in clients' immediate skill-sets availability, deliver emerging technology skill-sets, refresh existing skill base, allow for flexibility in project planning and execution phases, and provide budgeting/financial flexibility by offering contingent labor as a variable cost. Job Description · Performs general clerical functions within the unit (including but not limited to billing, accounts receivable/payable, billing, ordering supplies, filing paperwork, data entry, or taking inventory) Additional Information If you are interested, please contact: Sahil Arora ********** sahil.arora ATartechinfo.com
    $36k-47k yearly est. 60d+ ago
  • Spa Guest Service Agent

    The Hongkong and Shanghai Hotels

    Front desk agent job in Chicago, IL

    The Peninsula Chicago is seeking a Guest Service Agent to join our Spa team and be an integral part of our guest-focused service. Work for a luxury Five-Star Five-Diamond property in the heart of Michigan Avenue, Chicago. Grow within a diverse multi-outlet property. Exceptional health benefits package and 401(k) with company match. Key Accountabilities: Ensure proper operation of all responsibilities of Spa desk operations Knowledgeable and fully adheres to both Peninsula and Forbes standards. Maintain consistency in performance in accordance with both Peninsula and Forbes standards Communicate with all departments to create a guest centric experience Be in full compliance with Head Office database requirements Ensure efficient operation of the Spa Desk responsibilities with efficient handover General Requirements: 2 years of reception or spa desk experience in luxury property ideal Knowledge of PMS/Opera and some knowledge in rooms department preferred Ability to deal with a high level of work demand and pressure, individual must have great organization skills. Excellent command of written and spoken English Benefits We Offer: 10 vacation days per year 5 Chicago Paid Leave Days per year 5 Chicago Paid Sick Leave Days per year 9 holidays days per year Complimentary employee meals Discounted parking Discounted and complimentary room nights at The Peninsula Hotels 50% restaurant discount 50% discount on spa services 25% discount on spa retail 80% company-paid medical, dental and vision coverage Complimentary life insurance Complimentary long-term disability Retirement plan with 5% company match We are delighted to receive your resume for further consideration. To be considered for the position, you must have work authorization in the United States. The salary range for this position is $22-25 per hour.
    $22-25 hourly 60d+ ago
  • Temp Office worker

    Lucas-Milhaupt, Inc. 4.0company rating

    Front desk agent job in Cudahy, WI

    Who we are: At Lucas Milhaupt, we develop next-generation material joining solutions that are propelling industries forward. Join with the Best and become part of a team that rewards continuous improvement, celebrates diversity, and propels every team member toward personal and professional growth. We are passionate about creating a culture where every voice is heard, every idea considered, and every success celebrated. We believe in the power of career development and the transformative impact it can have on individuals and communities. As we continue to grow and expand as a company, we are actively seeking diverse and talented individuals who share our passion for material joining and want to be part of a journey that encourages personal and professional growth. At Lucas, our focus is on our people - the key to our success. Our goal is to offer employees an unparalleled experience, with opportunities to grow and improve the quality of their lives and the lives of their families. Role overview: The Temporary Office Worker will support the Quality Assurance team in maintaining and improving organizational standards. This role provides hands-on experience in quality control processes, documentation, and compliance activities within an office environment. Education: * Currently enrolled in a high school or college program (Business, Quality Management, or related field preferred). * Strong attention to detail and organizational skills. * Proficient in Microsoft Office Suite (Word, Excel, PowerPoint). * Excellent communication and problem-solving abilities. * Ability to work independently and as part of a team. EEO Statement: We offer equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. We also provide reasonable accommodation to qualified individuals with disabilities in accordance with the Americans with Disabilities Act and applicable state or local law. If you require assistance or reasonable accommodation in completing this application or during any aspect of the application process, please contact Human Resources at ************.
    $30k-39k yearly est. 42d ago
  • Part Time Retail Guest Service Agent

    Experience Group

    Front desk agent job in Chicago, IL

    Job Title: Part-Time Concierge (8-12 hours) About The Experience Group: At The Experience Group, we specialize in transforming real estate assets to meet the demands of modern audiences, elevating their purpose and profitability. We cater to property ownership across various sectors including Office, Retail, Hotel, Event Venue, and Multi-Family spaces. Through our innovative cultural programming and astute operational expertise, we manage and activate high-performance spaces infused with bold style, setting trends ahead of the curve. Position Overview: As Concierge, you will be responsible for providing exceptional customer service to our clientele, shoppers and visitors while offering assistance, information, and personalized recommendations. Your primary objective is to ensure a seamless and enjoyable shopping experience, while exceeding customer expectations and enhancing the overall satisfaction of their experience. This role requires good communication and interpersonal skills, and a passion for delivering outstanding customer experiences. Key Responsibilities: Customer Service Excellence: Ensure that all concierge services meet or exceed customer expectations by providing assistance, information, and guidance to shoppers and visitors in the following areas:· Texting and wayfinding · Recommendations and reservations · Gift card sales Customer Engagement: Warmly greet and welcome shoppers and visitors, providing information about store locations, product offerings, promotions and special events Visitor Assistance: Assist shoppers and visitors with inquiries, directions, recommendations, and other requests to enhance their center experience Problem Resolution: Assist in the timely resolution of customer complaints or issues while maintaining a positive, professional and welcoming atmosphere Collaboration: Work closely with center management, security, housekeeping, and other departments to coordinate activities, address concerns, and enhance overall center operations Promotions and Events: Support promotional activities, events, and special programs to engage visitors and enhance their center experience Maintaining Facilities: Maintain the cleanliness and appearance of the concierge desk and surrounding areas Qualifications: · High school diploma or equivalent required· 1 - 2 years of customer service, hospitality, retail or related role preferred· Good communication and interpersonal skills· Familiarity with Microsoft Office Suite and customer service management software· Ability to remain calm and composed under pressure and resolve conflicts or difficult situations effectively· Flexible schedule, including evenings, weekends, and holidays, as required by center operations· Familiarity with local attractions, events, and amenities is a plus Physical Requirements: · Remaining in a stationary position, often standing or sitting for prolonged periods · Adjusting or moving objects up to 25 pounds in all directions · Walking short to moderate distances frequently · Navigating stairs, elevators and escalators safely Other duties: · Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice Equal Opportunity Employer: We are an equal opportunity employer and committed to diversity, equity, and inclusion in the workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. Compensation: $18.00 per hour At The Experience Group, we are experts at reimagining real estate assets to meet modern audiences; enhancing purpose and profitability. We serve ownership in the Office, Retail, Hotel, Event Venue, and Multi-Family spaces. Our ahead-of-trend cultural programming and keen operational savvy delivers high-performance spaces with high-statement style.
    $18 hourly Auto-Apply 60d+ ago
  • Guest Service Agent

    Wauwatosa Milwaukee Homewood Suites By Hilton

    Front desk agent job in Milwaukee, WI

    Job Description Guest Service Agent/Front Desk Agent Do you have a genuine warmth and helpful nature? Do you understand the importance of a great first impression? Do you enjoy making others smile? We are hiring for a Guest Service Agent/Front Desk Agent! What We Offer: Career advancement opportunities Employee discounts Competitive pay Daily Pay Flexible work schedule Comprehensive benefits for you and your family including (medical, vision, dental, 401k, Profit Sharing) Paid vacation SUMMARY Accommodates guests of the hotel by performing the following duties QUALIFICATIONS To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. ESSENTIAL JOB FUNCTIONS • Greets, registers, and assigns rooms to guests • Handles confidential information, including guest records, with a high degree of integrity • Promptly and effectively deals with guest requests and complaints • Answers and routes calls as appropriate; takes guest messages with accuracy • Responsible for cash drawer contents and transactions during shift • Maintains accurate records including cash flows, registration card, reservation cards, and property walks • Assists with sales and marketing efforts as directed by the General Manager • Offers and properly handles requests for wake-up calls • Records pertinent guest information in the pass-on log • Replenishes continental breakfast as needed and keeps area clean • Ensures common area/lobby is clean • Performs laundry functions as directed • All other duties as assigned What we are looking for: 0 - 1+ year of customer service experience Passionate about hospitality and creating an exceptional guest experience. Ability to handle confidential information, including guest records, with a high degree of integrity. Ability to answer and route calls as appropriate; takes guest messages with accuracy. All other duties as assigned. High School degree or better
    $24k-30k yearly est. 15d ago
  • Guest Services Travel Agent

    Vacation Advertiser 4.4company rating

    Front desk agent job in Milwaukee, WI

    Guest Services Representative Do you love helping people plan unforgettable vacations? Vacation Advertiser is looking for enthusiastic and service-driven Guest Services Travel Agents to join our team! Key Responsibilities: Assist clients with travel inquiries, bookings, and itinerary changes Deliver exceptional support through phone, email, and chat communication Offer destination recommendations and travel tips Ensure smooth, enjoyable travel experiences for every client What We're Looking For: Strong customer service and communication skills Organized, friendly, and detail-oriented mindset Ability to resolve issues efficiently and professionally Experience in travel, hospitality, or customer service is a plus Comfortable using computers and digital platforms Benefits: Flexible scheduling to support a healthy work-life balance Access to industry training and ongoing professional development Special travel discounts and perks for personal use Opportunity to grow within the travel industry If you're ready to build a rewarding career while helping others explore the world, we want to hear from you. Apply today and start your journey with Vacation Advertiser!
    $26k-30k yearly est. Auto-Apply 60d+ ago
  • Office Worker

    Artech Information System 4.8company rating

    Front desk agent job in Bedford Park, IL

    Artech is the 10th Largest IT Staffing Company in the US, according to Staffing Industry Analysts' 2012 annual report. Artech provides technical expertise to fill gaps in clients' immediate skill-sets availability, deliver emerging technology skill-sets, refresh existing skill base, allow for flexibility in project planning and execution phases, and provide budgeting/financial flexibility by offering contingent labor as a variable cost. Job Description · Performs general clerical functions within the unit (including but not limited to billing, accounts receivable/payable, billing, ordering supplies, filing paperwork, data entry, or taking inventory) Additional Information If you are interested, please contact: Sahil Arora ********** sahil.arora ATartechinfo.com
    $36k-47k yearly est. 2h ago

Learn more about front desk agent jobs

How much does a front desk agent earn in Waukegan, IL?

The average front desk agent in Waukegan, IL earns between $25,000 and $36,000 annually. This compares to the national average front desk agent range of $25,000 to $37,000.

Average front desk agent salary in Waukegan, IL

$30,000
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