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Front desk agent jobs in West Seneca, NY

- 84 jobs
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Front Desk Agent
Receptionist
Front Desk Attendant
Front Desk Associate
Reservations Agent
Front Desk Receptionist
Front Desk Clerk
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Front Desk Staff

  • HOTEL FRONT DESK AGENT - Microtel Springville

    Indus Group 4.0company rating

    Front desk agent job in Springville, NY

    Indus Hospitality Group's mission is developing, empowering, and supporting success in our employees. At the core of our brand we stand for Growth, Loyalty, Respect, and Flexibility. At Indus we offer a career, not just a job. Over the last four decades we have grown substantially through commitment to the region and communities we serve; helping fuel regional economic development with commerce and employment. We believe success is earned and teamwork matters, that hard work should be recognized, and diversity celebrated, that there is always something new to learn and innovation is supported. Indus Hospitality Group owns and operates more than 70 properties, primarily hotels and restaurants in the Rochester, Finger Lakes, and Western New York regions. The team at Indus Hospitality Group has been recognized numerous times as first-class operators, earning national and regional awards including the Dunkin' Brands Rising Star of the Year, the Microtel Inn & Suites Franchisee of the Year Award, the Hilton Worldwide Lighthouse Award, Best Western Champion Customer Care Award, and TripAdvisor Awards for Excellence. Reports To: Guest Service Manager or Assistant General Manager Summary Responsible for performing a variety of guest service activities while providing the highest level of service possible. Qualifications To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions and/or meet the physical demands. Essential Duties and Responsibilities include the following. Other duties may be assigned. Greet, register, and assign rooms to guests. Answer telephone. Post charges (i.e. room, food, telephone), compute bill, collect payment, and make change for guests. Make and confirm reservations. Monitor room availability. Block rooms. Program wake-up calls. Handle guest mail and messages. Perform check-out services. Open and close shifts making cash drops as necessary. Maintain market stock and coffee area as needed. Provide information pertaining to hours and available services of the hotel, i.e. restaurant, lounge, room service. Provide guests with directions and information regarding the local area. Assist in maintaining the cleanliness of the lobby, front entrance and surrounding areas. Assist in checking all lobby fixtures, equipment and conditions (lights, heating/cooling, furniture, wallpaper, etc.) for proper operation, settings and maintenance. Report deficiencies. Schedule shuttle runs for guests (hotels with shuttle only). Provide safe transportation to all guests using the hotel shuttle vehicle (hotels with shuttle only). Perform laundry duties as needed Maintain continental breakfast, including closing and cleaning of area. Competencies To perform the job successfully, an individual should demonstrate the following competencies: Be at work consistently and on time; Arrive at meetings on time. Able to read and interpret written information. Able to work alone or with others. Able to deal with frequent change, delays, or unexpected events. Follow instructions, respond to management direction; Take responsibility for own actions; Complete tasks correctly and on time or notify appropriate person with an alternate plan. Follow policies and procedures; Use time efficiently. Conserve organizational resources; Generate suggestions for improving work. Demonstrate accuracy, thoroughness and attention to detail. Observe safety and security procedures; Report potentially unsafe conditions; Use equipment and materials properly. Manage difficult or emotional customer situations; Respond promptly to customer needs and requests for service and assistance. Identify and resolve problems in a timely manner; Develop alternative solutions; Use reason even when dealing with emotional topics. Display willingness to make decisions; Understand business implications of decisions; Include appropriate people in decision-making process. Contribute to building a positive team spirit; ask for and offer help when needed. Treat people with respect; Approach others in a tactful manner; Follow through on commitments; Work with integrity and ethics; Uphold organizational values. Active problem solver by listening to guests and providing service that exceeds expectations. Maintain confidentiality; Listen to others without interrupting; Keep emotions under control. React well under pressure. Speak clearly and persuasively in positive or negative situations; get clarification; Respond well to questions; Participate in meetings. Apply feedback to improve performance; Monitor own work to ensure quality. Strive to continuously build knowledge and skills. Requirements Education and/or Experience One to three months related experience and/or training; High school diploma or general education degree (GED); or equivalent combination of education and experience. Computer Skills To perform this job successfully, an individual should have basic computer knowledge, i.e. Internet Navigation; Microsoft Excel software and Microsoft Word software. Language Skills Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to write routine reports and correspondence. Ability to speak effectively before groups of customers or associates of organization. Ability to communicate with others in a clear and professional manner. Certificates, Licenses, Registrations Maintain a valid New York State Drivers License with no major violations (select service properties only). Mathematical Skills Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percent. Reasoning Ability Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations. Supervisory Responsibilities This job has no supervisory responsibilities. Physical Demands The following are the customary physical efforts required to perform the essential functions of this job with or without accommodation: Move, transport, put, install, remove, replace, position, place, transfer Ascend, descend, work at heights, traverse Move about or to, position self Detect, operate, adjust, attach, position, set up, handle, tend to, activate, apply, use, modify, input, write, compile, retrieve, make, create, collect, inspect, prepare, service Communicate, converse, discern, convey, discuss Determine, identify, recognize, perceive, estimate, judge, compare, observe, assess The associate must regularly lift and /or move up to 10 pounds and occasionally lift and/or move up to 25 pounds. Work Environment While performing the duties of this Job, the associate is occasionally exposed to fumes or airborne particles; chemicals and dust. The noise level in the work environment is usually moderate. The associate works in an environment open to the general public. Acknowledgement This is not necessarily an exhausting list of responsibilities, skills, duties, requirements, efforts or working conditions associated with the job. While this is intended to be an accurate reflection of the current job, management reserves the right to revise the job or to require that other or different tasks be performed when circumstances change (emergencies, change in personnel, workload, rush jobs, technological developments or other business demands). Salary Description $16.00 - $18.00 / Hourly
    $16-18 hourly 60d+ ago

  • Reservation Agent | Buffalo Marriott HARBORCENTER

    Shaner Hotels 3.9company rating

    Front desk agent job in Buffalo, NY

    Handle guest complaints ensuring guest satisfaction. Adhere to payment, cash handling and credit policies/procedures. Generate, print, and distribute daily reports to designated departments/personnel. Maintain complete knowledge at all times of: o All hotel features/services, hours of operation. o All room types, numbers, layout, decor, appointments and location. o All room rates, special packages and promotions. o Daily house count and expected arrivals/departures. o Room availability status for any given day. o Scheduled daily group activities. o Yield management strategies that are in place. o Hotel and departmental policies and procedures. Process all reservation requests, changes and cancellations received by phone, fax, e-mail, mail, internally and through corporate reservations center or travel agencies. Sell the best rated room to meet the guest's needs; maximize rate for all reservations. Explain guarantee and cancellation policies to callers; assign confirmation/cancellation numbers and relay such to caller. Set up proper billing accounts (i.e., room/tax/incidentals, tax exempt, direct/special billing) and process advance deposits according to Accounting policies and with proper authorizations. Verify all reservation information with caller to ensure accuracy. Set up group room blocks in the system. Book group reservations and input rooming lists against the room block. Monitor group cut-off dates and review with Sales or group contact. Return all unused rooms to general room inventory after group's cut-off date. Review group resumes and convey all pertinent information in the system to appropriate personnel 48 hours prior to group's arrival. Assist in Front Office areas as assigned Responsibilities: Provide superior guest services to include providing prompt, courteous and efficient handling of all requests for guest room reservations, changes, cancellations, deadlines and information; process all payments according to established hotel requirements. Coordinate all aspects of group room block entry into the reservations system. Provide information and services to any guest or visitor in a friendly, professional manner. Qualifications: High school graduate or equivalent. Minimum one year customer service experience; previous hotel experience preferred. Ability to satisfactorily communicate with guests, management, and co-workers to their understanding. Computer experience preferred. Bilingual English/Spanish a plus. Knowledge of local activities and attractions appropriate for clientele. Job Type: Full-time Pay: $17 per hour Work Location: In person, Benefits: Health insurance Paid time off 8 Paid holidays Marriott Hotel Discounts 2 Complimentary night hotel stays per year at any Shaner Hotel property 1 Complimentary meal per shift worked Located on bus and metro routes.
    $17 hourly Auto-Apply 14d ago

  • Front Desk Agent

    Buffalo Marriott Harborcenter

    Front desk agent job in Buffalo, NY

    Shaner has an immediate opportunity for a Front Desk Agent to join our team at the Buffalo Marriott at LECOM HARBORCENTER, located in downtown Buffalo just off 190, sitting at Canalside entertainment district. The ideal candidate will be detail-oriented with strong communication skills. Front Desk associates provide warm, friendly service with a genuine smile and pleasant attitude. We look for staff who are willing to learn and who seek opportunities to grow. Prior customer service and hospitality experience is helpful, but not required. The Front Desk Agents assist the guests with checking in or out of the hotel and making room reservations over the phone. Agents may also assist the guests with carrying luggage or bringing essentials to the guests' rooms. Our Agents strive to make the guests' experience exemplary, making the guests feel that they have stayed in the friendliest hotel ever. Work shifts vary from 7am-11pm every day of the year, including holidays. Equal Opportunity Employer and Drug-Free Workplace Work shifts and hours vary; weekend and holiday hours required. Full-time positions available, up to 40 hours/week. Eligible for benefits package including 8 paid holidays, PTO, 401k and Marriott hotel discounts. Located on bus and metro routes. Starting at $16 an hour
    $16 hourly 60d+ ago

  • Front Desk Clerk/Night Audit-Richardson Hotel-Buffalo, NY

    The Richardson Hotel, Buffalo Ny 3.7company rating

    Front desk agent job in Buffalo, NY

    Job Description Hotel Equities, a multi-award-winning hotel development and hospitality management company, is currently searching for a remarkable Front Desk Clerk/Night Audit for the Richardson Hotel, Buffalo NY. This position will work 2 night audit shifts and flexible to other shifts. Opera Cloud experience is preferred. Job Purpose: Responds in a professional and courteous manner to arriving, departing and in-house guests by providing accurate and timely information and services. Responds to telephone and in-person inquiries regarding reservations, hotel information and guest concerns. Warm, knowledgeable service and helpful guidance reassure guests they've made the right choice to stay with us. Greet and welcome guests upon arrival. Register guests into the computer, verifying reservation, address, and credit information. Promote “preferred” guest program and provide recognition and benefits to all current members. Accept payment for guests' accounts both at the time of registration and at checkout. Maintain a house bank and make a deposit and accurate report of receipts daily. Cash checks and exchange currency for guests Issue key to and control entrance of safety deposit boxes. Post miscellaneous charges as requested. Promptly respond to and resolve guest complaints Answer telephone promptly and properly being polite, courteous, and friendly Be friendly, thorough, accurate and efficient in taking reservations Be friendly, thorough, accurate and efficient in performing Check-ins Be friendly, thorough, accurate and efficient in performing Check-outs Greet and seat all guests and ensure a quality dining experience. Warm, knowledgeable service and helpful guidance reassure guests they've made the right choice to stay with us. Responsible for greeting every guest with a smile and positive attitude. Ensures that all guests are dealt with in a professional, consistent manner. Ability to diplomatically handle difficult situations and people. Provide a safe working environment by ensuring compliance with safety programs, Health Department requirements, and job safety analysis. Maintain and enforce sanitation laws and safety standards with anyone entering the kitchen and restaurant area. Assist guests with luggage upon their arrival to and departure from the hotel Use the guests' names Be knowledgeable and helpful about the local area, the hotel and hotel services Handle messages, wake-up calls, mail, and faxes properly Assist guests' with laundry/dry cleaning needs Know of incoming VIPs Follow all applicable Company Standard Operating Procedures. Perform other assignments as directed by the General Manger. Be an enthusiastic, helpful and positive member of the team Be professional, responsible and mature in conduct and behavior Be understanding of, encouraging to and friendly with all co-workers Be self-motivated and use time wisely Maintain open line of communications with each department Communicate pertinent information Respond positively to new ideas Openly accept critical/developmental feedback Maintain effective communication through the use of meetings, log books and bulletins Be available to help other departments in emergency situations Adhere to all work rules, procedures and policies established by the company including, but not limited to those contained in the associate handbook. Safety and Security Skills Properly handle and account for keys Be knowledgeable of policies regarding emergency procedures and security concerns Aggressively seek and react to opportunities to sell rooms, including re-rents, and last rooms available Have complete knowledge of hotel rooms, function space, restaurant (if applicable), other outlets, and services; have in depth knowledge of and regularly re-stock and sell pantry items Increases revenues by offering customers upgraded rooms and promoting hotel amenities and outlets Have full understanding of franchise honors program Ensure all customers establish credit upon check-in. Improves timeliness of cash flow by adhering to all established credit and inventory control procedures: Verifies all information on reservations check-in; name, address, method of payment, etc. Retrieves proper name and address verification and proper approval codes for cash and credit card paying customers Identifies and records special billing instructions and notifies accounting Completes shift closing accurately by getting appropriate approval signatures and authorization codes Adheres to hotel policies regarding the use of cash banks Stays current with developments in the hotel by reviewing the communication log book each shift; updates log book for next shift Report potential sales contacts to the sales department protection of guests' room numbers. Qualifications and Requirements: High School diploma /Secondary qualification or equivalent. Experience with Marriott, Hilton, IHG, Wyndham or Hyatt processes and standards. This job requires the ability to perform the following: Must be able to speak, read, write and understand the primary language(s) used in the workplace. Must be able to read and write to facilitate the communication process. Requires good communication skills, both verbal and written. Must possess basic computational ability. Must possess basic computer skills. Extensive knowledge of the hotel, its services and facilities; General knowledge of the city where hotel is located and its attractions. Most work tasks are performed indoors. Temperature is moderate and controlled by hotel environmental systems. Must be able to stand and exert well-paced mobility for up to 4 hours in length. Length of time of these tasks may vary from day to day and task to task. Must be able to exert well-paced ability to reach other departments of the hotel on a timely basis. Must be able to lift up to 20 lbs occasionally. Requires grasping, writing, standing, sitting, walking, repetitive motions, bending, climbing, listening and hearing ability and visual acuity. Talking and hearing occur continuously in the process of communicating with guests, supervisors and subordinates Vision occurs continuously with the most common visual functions being those of near vision and depth perception. Ability to spend extended lengths of time viewing a computer screen. Requires manual dexterity to use and operate all necessary equipment. Must have finger dexterity to be able to operate office equipment Other: Being passionate about people and service. Strong communication skills are essential when interacting with guests and employees. Reading and writing abilities are used often when completing paperwork, logging issues/complaints/requests/ information updates, etc. Basic math skills are used frequently when handling cash or credit. Problem-solving, reasoning, motivating, and training abilities are often used. Have the ability to work a flexible schedule including nights, weekends and/or holidays Amazing Benefits At A Glance: Hourly rate of pay between $20-$22 based on experience and qualifications Team Driven and Values Based Culture Same-day pay available Employee Assistance Program Career Growth Opportunities/ Manager Training Program Reduced Room Rates throughout the portfolio Third Party Perks (Movie Tickets, Attractions, Other) Employee discount Flexible schedule Parental leave Referral program
    $20-22 hourly 27d ago

  • Front Desk Attendant

    Inns of Aurora

    Front desk agent job in Aurora, NY

    Job Description $18-22 hourly depending on experience INNS OF AURORA, LLC CORE VALUES: While our employees' skill-sets vary greatly from position to position, our core set of values remain the same. As an Inns of Aurora, LLC employee, learning and exemplifying these characteristics is a key part to your success. All Inns of Aurora employees are expected to demonstrate the following characteristics as defined in the Inns of Aurora, LLC handbook: • Courage • Initiative • Dependability • Flexibility • Integrity • Judgment • Respect for others Position Purpose: Under the direction of the Director of Rooms, The Front Desk Attendant plays a crucial role in making our guests' stay memorable and hassle-free. As the first point of contact, they go above and beyond to provide exceptional assistance, both in person and over the phone. From handling guest room reservations, Spa bookings, activities bookings and restaurant bookings to addressing any questions or concerns, their commitment to service is truly remarkable. Not only do they demonstrate exceptional skills in guest interactions, but they also assume responsibility for maintaining seamless operations at our Inns. Furthermore, their professional demeanor cultivates a warm and inviting atmosphere, leaving a memorable impact on all our overnight guests, dining guests, attendees of events, and individuals passing through. Responsibilities/Duties/Functions/Tasks: This may involve accommodating overnight guests, dining guests, attendees of events, and individuals passing through. Responsibilities/duties/functions/tasks: Act as main resource of the IOA properties for guests at all times Engage in communication with guests through e-mail, telephone, and face-to-face interactions when needed Assist guests with making dining reservations Assist guests with booking programming activities. Escort guests to room and show them their amenities when checking in Provide tours to guests, if requested Check in and build strong connections with our valued guests. Maintain a professional and hospitable demeanor Oversee digital reservations and follow-up with any outstanding questions or action items Answer general inquiries Act as liaison to maintenance staff to ensure urgent requests are taken care of promptly and efficiently Provide assistance to guests in a compassionate and understanding manner in order to address any issues or concerns they may have. Check in with night auditor/outgoing clerk for pertinent information Review the front desk recaps and front desk log Tidy public spaces and polish, if necessary Collect payment, assign guest keys, sign registration cards and receipts with guests, and process all check out payments Count, record and reconcile the cash drawer and petty cash Maintain knowledge of current area events, activities, and hours of operation Maintain constant awareness of safety procedures and occupancy rates Attend weekly/monthly meetings Maintain a professional demeanor and follow the appropriate dress code, as outlined in the IOA handbook. Other duties, as assigned Requirements Qualifications: High school degree Experience with guest relations Ability to work independently Excellent written and verbal communication skills Proficiency in Microsoft Office programs and general computer literacy Ability to multi-task effectively under fast-paced working conditions Knowledge of high end operations and luxury properties and service Must demonstrate a professional demeanor and possess highly developed interpersonal skills Flexibility with hourly schedules, including weekend, holiday and evening availabilities Preferences: Specialized historical knowledge of the Cayuga County and Village of Aurora area Extensive knowledge of arts, culture, viniculture, agriculture, and history of the Finger Lakes and Inns Familiarity with IOA properties Experience working wit h Micros and StayNTouch Property Management System Benefits We are proud to offer outstanding benefits to all of our employees. Full-time employees, those working 30 hours per week or more on average, are offered competitive medical and dental benefits, as well as generous paid time off packages. Full-time and part-time employees are eligible to participate in our 401K program and supplementary benefits. We are particularly proud to offer all of our employees a highly competitive employee discount at all of our lodging and dining properties.
    $18-22 hourly 6d ago

  • Overnight Front Desk Associate

    Uniland Development Company

    Front desk agent job in Buffalo, NY

    This role requires weekend, holiday, and overnight availability. The typical shift for this role is 11PM - 7AM. This is a part-time position with variable hours based on availability and business needs. Flexibility with scheduling is essential to meet the needs of our hotel operations. WHY WORK FOR US? In the hospitality business, our focus is on making a difference in the lives of our guests and employees. We care about the well-being of our employees and strive to provide a full comprehensive, competitive benefits plan to provide for you and your family's needs. We offer a flexible schedule, friendly and supportive work environment, opportunities for training and career advancement, employee discounts and so much more! COMPANY INFORMATION Located in downtown Buffalo, the Embassy Suites Buffalo is a beautiful 123-All suite hotel located at the stunning Avant building which also boasts upscale and sky-high condominiums, Class A office space and world-class cuisine from local restaurants. Located in the heart of Downtown Buffalo, Avant is in the middle of the financial, government and entertainment districts. With spectacular downtown, city and lake views, Embassy Suites at Avant offers unparalleled amenities, exceptional service and a remarkable location near mass transit. Embassy Suites Buffalo is a supportive work environment where associates work hard to put the needs of our guests first. Embassy Suites hires friendly, helpful and courteous individuals who will make our guests feel comfortable and want to return again and again. By putting guests first, we've created an open, friendly place to work where honesty, mutual respect, teamwork and high standards are valued. We are currently looking for individuals who embrace the hospitality culture and are looking for a professional career and growth in the industry. If you are interested in joining our team, expedite your application process and apply directly on our career center at: Recruitment (adp.com) Job Summary The Overnight Front Desk Associate provides prompt and courteous service by checking guests in and out of the hotel, answering guest questions and resolving guest challenges throughout their stay. The Front Desk Associate also promotes hotel services and amenities, provides upgrades as required, and upsells products to the guests. An overnight work schedule is required for this position. Essential Functions: Guest services and administration: Input and retrieve information from computer system to confirm pertinent information, including number of guests and room rate Make appropriate selection of rooms based on guest needs Activate and provide electronic room keys Ensure smooth arrival experience for guest including explaining the location of their room and acknowledging brand-specific reward program, and answering any other guest-specific questions about hotel amenities Promptly answer phone calls and emails, transfer inquiries to applicable party including hotel employees and guests, and document correspondence in the appropriate software system Retrieve mail, packages, or other special items for guests as requested Ensure rooms and all services provided are correctly accounted for within guest statement Assist guests with check out payments or charges Completes daily reporting and recordkeeping. Front of house services: Ensuring front-desk area is clean and well organized at all times including emptying trash cans, organizing and restocking supplies such as hotel key cards, envelopes, printer paper, water, gift shop merchandise, etc. Ensuring beverage area is stocked, clean, and organized at all times Supporting other departments during down-time including tasks such as folding towels, changing light bulbs, sweeping and mopping Guest relations: Greet guests immediately in a friendly and sincere manner, always communicating using a positive and clear speaking voice Actively listen to understand guest questions and requests, and complaints such as price conflicts, insufficient heating or air conditioning, and respond with appropriate actions Promote and administer hotel marketing programs for arriving guest Summons bell services team members to escort guests to/from their rooms as appropriate Operates various office machines Other Duties and Responsibilities: Attempts to communicate with guest in guest's native language, if applicable Support valet department as needed Report maintenance deficiencies, safety hazards, accidents, or injuries Follow Personal Protective Equipment (PPE) requirements, and report any defective, damaged or lost PPE including equipment that does not fit properly to management Follow all safety procedures and be able to recognize and act in emergency situations Ensure uniform and personal appearance are clean and professional Maintain a hospitable service atmosphere at all times Education and Experience: High School Degree or equivalent preferred 1-2 years of prior guest service and/or hospitality experience preferred Knowledge, Skills & Abilities: Ability to arrive to work on time when scheduled Strong customer service orientation and ability to communicate with empathy, defuse emotions, problem solve, and make sound decisions to resolve issues Organization and time management, ability to consistently manage workload as assigned Ability to read, write, listen, and communicate and effectively in English Ability to use a calculator to prepare moderately complex mathematical calculations without error Ability to access and accurately input information using a computer system Ability to operate in a 7-day per week, 24-hour per day business setting Physical Demands & Work Environment: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Constant standing and walking Constant near and far vision Constant speaking and listening required Constant reaching and grasping with hands and arms Occasional sitting, stooping, kneeling, crouching, crawling, climbing stairs, and/or lifting up to 20 lbs No immigration or work visa sponsorship will be provided for this position. Uniland Hospitality is an equal opportunity employer and does not discriminate on the basis of any legally protected status or characteristic. Protected veterans and individuals with disabilities are encouraged to apply.
    $32k-42k yearly est. Auto-Apply 4d ago

  • Front Desk Associate

    Catalyst Fitnessmaple Rd

    Front desk agent job in Amherst, NY

    This position plays a crucial role in providing exceptional customer service and ensuring smooth operations at our gym facility. You will need to possess excellent communication skills, a positive attitude, and a passion for health and fitness. Catalyst Fitness is Western New York's largest locally owned premier gym, offering certified personal trainers, state of the art equipment, motivating group fitness classes, and much more at 7 locations across Buffalo. What We Offer We provide a motivating, collaborative, friendly, and all-inclusive working environment that encourages and rewards quality work, and inspires our employees to strive for excellence and innovation. Job Role & Summary The Fitness Activator serves as the first point of contact to all new and existing members at the club. They are primarily responsible for providing quality customer service at the front desk and shake bar (were appropriate). Performance can be measured by positive member satisfaction, hitting monthly goals, and compliance to employee rules and regulations . Responsibilities Fitness Activator Duties and Responsibilities Enthusiastically and responsibly greet and check-in members to the club saying ‘hello' to all incoming guests and ‘goodbye' to all ongoing guests. Monitor member check-ins to identify and address past due payments, cancellations, and non-active members. This requires tactful communication addressing all issues. Check in all personal training clients, giving special attention to New Member Orientations. Address all member requests adhering to all Catalyst Fitness policies and procedures. Register all guests into the gym using proper registration procedures Help generate non-dues revenue through scheduling PT appointments for new and current members, offering our shake bar amenities to reward current members, introducing members to group exercise classes. Perform regular staff walk-throughs to make sure all member rules are being following, address cleaning concerns, and put away stray equipment and weights Address all member concerns with a positive and professional approach. Communicate member concerns to the manager as appropriate Professionally and courteously answer the phone by the 3rd ring. Appropriately address caller inquiries and requests. Prepare, promote, and serve protein shakes and drinks engaging members and anticipating their needs. Clean and maintain the front desk and shake bar area. Follow proper opening and closing procedures as appropriate Professionally and responsibly address all member incidents, properly completing an incident form and communicating to management Learn and gain knowledge of all club equipment for: instructing patrons on effective workout methods; explaining proper technique, general maintenance of machines and knowledge and experience of all group exercise classes. Assist cleaning team as directed by the manager. This includes wiping down equipment, mopping floors, cleaning restrooms, vacuuming front lobby, and more. Assist with the operations of the club at the direction of the General Manager. Attend all team meetings as directed View all jobs at this company
    $32k-42k yearly est. 60d+ ago

  • Receptionist

    Sealing Devices

    Front desk agent job in Lancaster, NY

    Key Responsibilities: Greet and welcome visitors in a friendly, professional manner. Answer, screen, and forward incoming phone calls promptly and courteously. Maintain security and visitor access procedures, including sign-ins and visitor badges. Update welcome screens for visitors as requested by Sales/Marketing. Order and coordinate lunches for meetings, and special events. Support Lunchroom Vending operations across multiple plants on campus, including coordinating with vendors, monitoring supplies, and ensuring vending areas are well maintained. Receive, sort, and distribute mail and deliveries. Maintain a clean, organized, and welcoming reception area. Perform light filing and assist with general administrative tasks. Support training team with new hire orientation needs such as scheduling speakers and meal ordering. Create and manage employee badges. Support Safety team with emergency evacuation lists and updating the lists on a regular basis. Support all teams with clerical or scheduling needs. Monitor and restock office supplies, beverages, and general office materials in meeting rooms. Provide excellent customer service and effective communication with both internal teams and external visitors. Qualifications: High school diploma or equivalent; associate's degree preferred. 1-3 years of experience in an administrative, office, or front-desk role. Strong communication and interpersonal skills, with a professional and approachable demeanor. Proficient in Microsoft Office Suite (Word, Excel, Outlook) and general office equipment. Excellent organizational, time management, and multitasking abilities. Reliable, detail-oriented, and able to work independently. Ability to handle sensitive and confidential information with discretion. Salary ranges for this position are determined based upon the job location and can be adjusted based upon experience, reflecting our commitment to valuing the expertise and contributions of our individual team members. Salary range for this role is $18.00 - $22.00 per hour.
    $18-22 hourly 11d ago

  • Front Desk Medical Receptionist

    Revel Staffing

    Front desk agent job in Buffalo, NY

    A confidential, high -volume medical practice in the Buffalo area is seeking a reliable and professional Front Desk Medical Receptionist. This role supports patient check -in, check -out, scheduling, and administrative workflow in a fast -paced clinical environment. The ideal candidate is detail -oriented, organized, and able to maintain a positive attitude while managing multiple responsibilities. Position Summary The Front Desk Medical Receptionist serves as the first point of contact for patients and plays an essential role in delivering a smooth and efficient patient experience. Responsibilities include greeting patients, verifying information, scheduling appointments, collecting payments, and supporting clinical and administrative staff. Key Responsibilities Greet and check in patients with professionalism and courtesy Update patient demographics, insurance information, and pharmacy details in the EMR Collect co -pays and process payments accurately Answer incoming calls, route messages, and address patient questions Scan, upload, file, and organize patient charts and documents Review and route documents within the EMR system Assist with check -in, check -out, and kiosk support as needed Schedule patient appointments as directed Qualifications High School diploma or equivalent MediClear or equivalent HIPAA certification (required) EMR experience (preferred but not mandatory) Strong multitasking and prioritization skills Excellent verbal and written communication abilities Proficient keyboarding and computer navigation skills Ability to maintain a positive, professional attitude in a busy environment Benefits Paid time off 401(k) retirement plan Consistent schedule Supportive work environment
    $33k-42k yearly est. 39d ago

  • Part-Time Receptionist

    Wilkins RV 3.6company rating

    Front desk agent job in Churchville, NY

    Job Description Company: Wilkins Recreational Vehicles Job Title: Part-Time Receptionist We believe talent makes a difference! Join an award-winning team offering excellent earning potential along with opportunities for growth, including a leadership team that appreciates your drive, skills and ability. We're looking for employees who can make a difference, because we believe an innovative team can accomplish anything! Salary Range: $15.50- $18.00/hour Job Duties: Greet and welcome all incoming customers in a prompt, friendly, and professional manner, and direct them to the appropriate personnel or department. Communicate in a manner that provides the customer with a warm and friendly first impression of the dealership. Answer all incoming phone calls in a prompt, friendly and professional manner and to direct them to the appropriate personnel or department. Coordinate the check-in of all incoming new vehicles, coordinating the check-in by the sales and service departments, processing all necessary paperwork and completing the computer input of the vehicle. Salary Range: $15.50- $18.00/hour Requirements: One-year certificate from college or technical school; OR three to six months related experience and/or training; or equivalent combination of education and experience. Ability to effectively greet all incoming guests and direct them to the appropriate person or department, Effectively handle all incoming calls - promptly and professionally. Successfully provide WRV staff with various administrative support needed to effectively run the company. #1 RV Dealer in New York Wilkins RV facilities are centrally located and proudly serve the cities of Bath, Elmira, Corning, Churchville, Olean, Rochester, Syracuse, Buffalo, New York and Northern Pennsylvania. Powered by JazzHR gms5aBQzNw
    $15.5-18 hourly 25d ago

  • Receptionist

    Seneca Health Care Center LLC 3.4company rating

    Front desk agent job in Buffalo, NY

    Job Description Receptionist Rate: $16.00/hour Shift: Part-Time, 4:00 PM - 8:00 PM and weekends Be the first smile they see-and the voice that makes a difference. We're hiring a friendly, organized, and dependable Receptionist to welcome visitors, assist staff, and help keep our skilled nursing and rehabilitation facility running smoothly. This is a great entry-level opportunity-perfect for someone with customer service, call center, or front desk experience looking to grow in a healthcare setting. Key Responsibilities: Greet visitors, residents, families, and vendors in a professional and courteous manner Answer and transfer incoming phone calls using a multi-line phone system Provide basic information about the facility and direct inquiries to the appropriate staff Monitor visitor log and ensure sign-in procedures are followed Support administrative staff with light clerical duties Maintain a clean and welcoming front lobby area Qualifications: No prior healthcare or receptionist experience required-we provide on-the-job training Preferred: background in customer service, phones, front desk, or office assistant work Communication and people skills Comfortable with phones, computers, and basic office equipment Dependable, organized, and able to multitask We Offer: Competitive hourly pay Paid training & ongoing support Flexible scheduling - ideal for students, parents, or those re-entering the workforce Health, dental, vision & 401(k) options Career growth opportunities within the facility and company Make a great first impression-every day. Apply now to join a compassionate and dedicated team making a difference in the lives of others.
    $16 hourly 21d ago

  • Receptionist

    Freedomroads

    Front desk agent job in Hamburg, NY

    Camping World is seeking a Receptionist for our growing team. Camping World is currently seeking a highly motivated and forward-thinking Receptionist to join our team! You will be a key contributor to providing a meaningful customer experience. We are looking for someone with a proven track record and desire to grow within our organization. What You'll Do: First point of contact for customers Greet and welcome customers Set tone for a positive customer experience Check in VIP appointments and direct customers to the appropriate team member(s) Coordinate front desk activities including answering and directing incoming phone calls Track incoming sales calls in our CRM Maintain a strong work ethic with total commitment to success every day Assist customers with any questions directed to the reception desk Other duties, functions and responsibilities may be assigned to the position as appropriate and necessary What You'll Need to Have for the Role: High School education or equivalent Previous experience in a high-standard customer service environment preferred Excellent interpersonal, presentation and relationship-building skills Strong ability to take initiative, coupled with leadership skills and the ability to take charge of a situation Strong sense of personal responsibility and reliability, with the desire to work as an integral member of a team Strong organizational skills with the ability to multitask Ability to effectively respond to and meet the needs of a diverse client base Computer skills: MS Office May lift up to 25 lbs and/or move up to 50 lbs. with assistive devices Pay Range: $14.00-$16.53 Hourly In addition to competitive pay, we offer Paid Time Off, 401(k), an Employee Assistance Program, Good Sam Roadside Assistance, discounts, paid parental leave (if eligibility is met), Tuition Reimbursement (if eligibility is met), and on the job training opportunities. Full-time associates are offered a comprehensive benefit package including medical, dental, vision and more! Part-time associates are offered access to dental & vision coverage! For more information please visit: ****************************** We are an equal employment opportunity employer. The Company's policy is not to discriminate against any applicant or employee based on race, color, sex, sexual orientation, gender identity, religion, national origin, age (40 and over), disability, veteran or uniformed service-member status, genetic information, or any other basis protected by applicable federal, state, or local laws.
    $14-16.5 hourly Auto-Apply 21d ago

  • Receptionist Physical Therapy

    Ubortho

    Front desk agent job in Orchard Park, NY

    UBMD Orthopaedics & Sports Medicine is looking to hire a Full Time Physical Therapist Receptionist. This is a Physical Therapist Receptionist/Front Desk position. The schedule is Monday through Friday covering hours of operation between 7am and 6pm. We are looking for candidates with Full time availability. The position is primarily administrative, dedication to customer service is highly desired. Candidates who are team players with a strong, reliable attitude and work ethic are encouraged to apply. Other duties include, but are not limited to: Job Duties Medent/Epic experience Physical Therapy Reception Experience Ability to occasionally travel between sites Flexible hours based on the need of the business. Normal hours of operation are 7AM-6PM with varying schedules to cover. Insurance verifications Patient check in/check out Ensures patient has signed any required documents including HIPAA and Financial Policies. Verifies Patient demographic information is complete and correct including address, phone number, email, pharmacy, referring Doctor and PCP information and ensures required "Meaningful Use" fields are complete. Reviews all patient forms for accuracy and completion according to office policies prior to accepting. Demographic & medical history forms to be updated with change or annually. Reviewing and sending Triages Basic clerical - scanning, copying, faxing Excellent verbal and written communication skills Qualifications High School Diploma or equivalent required. Healthcare experience preferred but not required. Excellent communication and customer service skills required. Must be able to multi-task and desire to work in a fast-paced, team-oriented environment. Job Type: Full-time Pay: $18.00 - $20.00 per hour. Benefits: Bereavement leave Dental insurance Dependent health insurance coverage Employee assistance program Family leave Flexible schedule Flexible spending account Health insurance Health savings account Life insurance Opportunities for advancement Paid jury duty Paid sick time Paid time off Parental leave Retirement plan Vision insurance Healthcare setting: Private practice Medical specialties: Orthopedics Sports Medicine Schedule: Day shift Evening shift Monday to Friday No weekends Experience: Medical Reception: 1 year (Preferred) Customer Service: 1 year (Preferred) Work Location: In person
    $18-20 hourly Auto-Apply 19d ago

  • Receptionist

    Elderwood 3.1company rating

    Front desk agent job in Williamsville, NY

    At Elderwood, our Mission is People Caring for People. Our values of Integrity, Collaboration, Accountability, Respect & Excellence are at the core of everything we do. We strive to not only be the partner of choice for our residents, their families and community players - but also for our valued employees. We welcome you to join us. Elderwood at Williamsville is seeking a friendly, organized, and reliable receptionist to join our team. The ideal candidate will have excellent communication skills, a positive attitude, and the ability to multitask effectively. As the face of our company, you will play a crucial role in creating a warm and professional environment for our clients and visitors. Receptionist Position Overview: In addition to administrative tasks, our receptionists represent Elderwood at Williamsville in a friendly, helpful and positive manner. They are an integral part of daily life for residents and guests. Responsibilities Receptionist: Answers phones and greets visitors in a friendly manner; ensures that needs of caller or visitor are responded to effectively or by referral to appropriate staff. Sorts mail. Transport residents as directed by supervisor, management staff or Administrator. Delivers newspapers to residents. Collects fees and keeps records of guest tickets or special events; takes requests for reservations of conference room. Performs typing assignments. Forwards mail of discharged residents. Performs copy machine duplication assignments. Qualifications Receptionist: Experience with answering multi-line phone lines. Office experience and good typing skills required. Proficiency in Microsoft Office programs preferred. Knowledge of office machines and equipment preferred. This position requires regular interaction with residents, coworkers, visitors, and/or supervisors. In order to ensure a safe work environment for residents, coworkers, visitors, and/or supervisors of the Company, and to permit unfettered communication between the employee and those residents, coworkers, visitors, and supervisors, this position requires that the employee be able to read, write, speak, and understand the English language at an intermediate or more advanced level. EOE Statement WE ARE AN EQUAL OPPORTUNITY EMPLOYER. Applicants and employees are considered for positions and are evaluated without regard to mental or physical disability, race, color, religion, gender, national origin, age, genetic information, military or veteran status, sexual orientation, marital status or any other protected Federal, State/Province or Local status unrelated to the performance of the work involved.
    $29k-34k yearly est. Auto-Apply 4d ago

  • Front Desk Staff

    Daveandbusters

    Front desk agent job in Buffalo, NY

    Dave & Buster's is different from everywhere else. No two days are ever the same. Time will fly by serving hundreds of people with flexible schedules you can accommodate school or other jobs. Plus, your co-workers are awesome! Dave & Buster's offers an attractive benefits package for many positions, including medical, dental, vision, 401K, FREE GAMES and more. POSITION SNAPSHOT: Our front desk and host position ensures Guests' initial impressions with Dave & Buster's are positive and welcoming. The front desk/host positions require a strong communicator who will guide our Guests through their retail, game rental and dining experiences. NITTY GRITTY DETAILS: Delivers an unparalleled Guest experience through the best combination of food, drinks and games in an ideal environment for celebrating all out fun. Acts as ambassador to the building, greeting Guests with a positive attitude and enthusiasm while coordinating game rentals, merchandise sales, and telephones. Smiles and greets Guests upon entering. Keeps immediate supervisor promptly and fully informed of all problems or unusual matters of significance and takes prompt corrective action where necessary or suggests alternative courses of action. Bids farewell to Guests leaving. Ensures everything was satisfactory and invites Guests to return. Prepares for the shift by ensuring area is stocked with supplies: menus, silverware, Power cards, gift cards etc. Reviews the cleanliness and organization of the Front Desk and Host station. Ensures all menus are stocked and properly cleaned and maintained. Checks for restocking of necessary supplies. Brings all areas up to standard. Discusses problem areas with Manager Conducts merchandise inventory during and after shift, if applicable. Maintains a favorable working relationship with all other company Team Members to foster and promote a cooperative and harmonious working climate that will be conducive to maximum Team Member morale, productivity and efficiency/effectiveness. Notifies Manager of any Guest that is perceived to be unhappy. Assists other Team Members as needed or as business dictates Drives table turn timing by scouting open tables, bussing and cleaning tables as necessary. Rotates seating appropriately following guidelines to ensure fairness and balance in the dining areas. Manages flow from the front doors, efficiently helping Guests with needs and directing as needed. Manages wait times and communicates information as needed to Guests, Team Members, and Managers. Delivers silverware as Guests are seated. Makes timely and accurate calculations of bill transactions. Greets and assists Guests efficiently and with a smile while processing transactions. Is responsible for the reconciliation of any monies from their banks. Completes “To Go” order transactions for Guests and ensures accuracy. Sells merchandise from the Front Desk, if applicable. Must be friendly and able to smile frequently. Restaurant, retail, or cashier experience preferred, but not required. Employee needs to be able to communicate effectively with multiple Guests while generating enthusiasm for D&B. Is dressed in accordance with dress guidelines, looking neat, clean, and professional at all times. Must demonstrate ability to read and communicate in English. Must be able to articulate clear greetings, requests for assistance, and farewells to Guests. Must be skilled at calmly responding to dis‐satisfied Guests and calling issues to Manager's attention. Must be at least 16 years of age. RequirementsSTUFF OUR ATTORNEYS MAKE US WRITE: The physical demands described here are representative of those that must be met by a Team Member to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this position, the Team Member will regularly be required to: Work days, nights, and/or weekends as required. Work in noisy, fast paced environment with distracting conditions. Read and write handwritten notes. Lift and carry up to 30 pounds. Move about facility and stand for long periods of time. Walk or stand 100% of shift. Reach, bend, and stoop frequently. The above statements are intended to describe the general nature and level of work being performed by individuals assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties and skills required of personnel so classified in this position. As an equal opportunity employer, Dave & Buster's is dedicated to our policy of nondiscrimination in all aspects of employment, and we comply with all Federal, State and Local laws regarding nondiscrimination. Dave and Buster's is proud to be an E-Verify Employer where required by law. Salary Compensation is from $15 - $16.5 per hour Salary Range: 15 - 16.5 We are an equal opportunity employer and participate in E-Verify in states where required.
    $15-16.5 hourly Auto-Apply 60d+ ago

  • RECEPTIONIST

    Niagaras Choice Federal c

    Front desk agent job in Niagara Falls, NY

    TITLE: Receptionist REPORTS TO: BRANCH MANAGER STATUS: HOURLY NON-EXEMPT We passionately believe that our team is at their best when they have the opportunity to gain experience, collaborate and find new ways to solve our members' challenges, no matter what part of the business they are in. Join us in our journey for improving the lives of those in our community by being the helping hand that gives back! Purpose The Receptionist projects a positive image as a representative for the credit union in receiving visitors and guests. Answer telephones, process mail, provide information to members, and perform various administrative and clerical duties as assigned. Requirements High school graduate or GED Computer literacy required. Professional communication skills required Duties and Responsibilities Greets and welcomes members/non-members in a courteous, professional, and timely manner. Directs members for credit union services, shows interest in member's needs. Answers telephone, route calls to appropriate individual and/or voice mail, accept verbal deposit/withdrawal transactions from account to account. Ask probing/clarifying questions as to purpose of the members visit and determines appropriate course of action for member. Answer general questions from members at the desk. Gives general information regarding credit union. Alerts MSR's that member(s) need assistance. Receives and distributes daily mail. Logs night-drop. Maintain pamphlets, bank deposit and withdrawal slips, and calendars. Provide administrative and clerical support to the credit union as required. Perform some file maintenance and accounts changes as needed. Performs other duties as required by management. Maintains confidentiality of the credit union. Niagara's Choice Federal Credit Union is an Affirmative Action and Equal Opportunity Employer and it is our policy to not discriminate against any employee or applicant for employment because of race, color, religion, sex, national origin, age, marital status, sexual orientation, gender identity, genetic information, disability, veteran status, or any other status protected by federal, state or local laws.
    $29k-37k yearly est. Auto-Apply 60d+ ago

  • Receptionist

    McGuire Group Health Care Facilities

    Front desk agent job in Williamsville, NY

    Shift: Part-Time, 3:30 PM - 8:00 PM (Monday - Friday) Rate: $15.50/hr. Be the first smile they see-and the voice that makes a difference. We're hiring a friendly, organized, and dependable Receptionist to welcome visitors, assist staff, and help keep our skilled nursing and rehabilitation facility running smoothly. This is a great entry-level opportunity-perfect for someone with customer service, call center, or front desk experience looking to grow in a healthcare setting. Key Responsibilities * Greet visitors, residents, families, and vendors in a professional and courteous manner * Answer and transfer incoming phone calls using a multi-line phone system * Provide basic information about the facility and direct inquiries to the appropriate staff * Monitor visitor log and ensure sign-in procedures are followed * Support administrative staff with light clerical duties * Maintain a clean and welcoming front lobby area Qualifications * No prior healthcare or receptionist experience required-we provide on-the-job training * Preferred: background in customer service, phones, front desk, or office assistant work * Communication and people skills * Comfortable with phones, computers, and basic office equipment * Dependable, organized, and able to multitask * Must be 18+ and have a high school diploma or equivalent We Offer: * Competitive hourly pay * Paid training & ongoing support * Flexible scheduling - ideal for students, parents, or those re-entering the workforce * Health, dental, vision & 401(k) options * Career growth opportunities within the facility and company Make a great first impression-every day. Apply now to join a compassionate and dedicated team making a difference in the lives of others.
    $15.5 hourly 44d ago

  • Recepitionist- Full Time

    PACS

    Front desk agent job in West Valley, NY

    General Purpose The primary purpose of your job position is to attend to and greet visitors and answer telephone. It is limited to clerical duties only and located and limited to the Reception/Administrative area. *This position has no clinical involvement/duties of any kind* Essential Duties * Provide general administrative and clerical support. * Greet and welcome patients, clients, and other visitors with a friendly and positive demeanor. * Answer telephone calls and take messages or forward calls. * Check visitors in and direct or escort them to specific destinations; * Inform other employees of visitors' arrivals and cancellations. * Maintain visitor sign- in log. * Handle incoming and outgoing mail * Schedule appointments and maintain meeting room bookings. * Maintain and tidy the reception area. * Perform other duties as assigned. * Agree not to disclose resident's protected health information and promptly report suspected or known violations of such disclosure to the Administrator. * Maintain the confidentiality of all resident care information including protected health information. Report known or suspected incidents of unauthorized disclosure of such information. Supervisory Requirements This position has no supervisor responsibilities Qualification Education and/or Experience Must possess, as a minimum, a high school diploma or GED. Previous administrative or receptionist experience preferred. Language Skills Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations. Ability to write reports, business correspondence, and procedure manuals. Ability to effectively present information and respond to questions from managers and employees. Mathematical Skills Ability to apply concepts such as fractions, percentages, ratios and proportions to practical situations. Reasoning Ability Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form. Certificates, Licenses, Registrations To perform this job successfully, an individual must have basic knowledge of Microsoft Suite products, clerical functions and multiline phone system. Physical Demands The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The employee must occasionally lift and/or move up to 25 pounds. Prolonged use of a desktop or laptop computer. While performing the duties of this job, the employee is regularly required to sit, stand, walk, and talk, read or hear. Frequent use of all office-related equipment to include; copier/scanner/fax, telephone, and calculator. No travel required Work Environment The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is typically low to moderate. Additional Information Note: Nothing in this job specification restricts management's right to assign or reassign duties and responsibilities to this job at any time. Critical features of this job are described under various headings above. They may be subject to change at any time due to reasonable accommodation or other reasons. The above statements are strictly intended to describe the general nature and level of the work being performed. They are not intended to be construed as a complete list of all responsibilities, duties, and skills required of employees in this position.
    $29k-37k yearly est. Auto-Apply 60d+ ago

  • Front Desk Agent | Buffalo Marriott LECOM HARBORCENTER

    Shaner Hotels 3.9company rating

    Front desk agent job in Buffalo, NY

    Be available to work a flexible schedule, including weekends, holidays, and varied shifts. Handle guest complaints ensuring guest satisfaction. Process all check-ins and check-outs according to established hotel requirements. Adhere to payment, cash handling and credit policies/procedures. Generate, print, and distribute daily reports to designated departments/personnel. Resolve discrepancies on the room status report with Housekeeping. Other duties as assigned. Responsibilities Provide superior guest services including check-in/check-out hotel guests courteously and efficiently; process all payments according to established hotel requirements; Provide information and services to any guest or visitor in a friendly, professional manner. Qualifications High school graduate or equivalent. Minimum one year customer service experience; previous hotel experience preferred. Ability to satisfactorily communicate with guests, management, and co-workers to their understanding. Computer experience preferred. Bilingual English/Spanish a plus. Knowledge of local activities and attractions appropriate for clientele. Job Type: Full-time & Part-time Pay: Starting at $16 USD/ hour. Work Location: In person. Benefits: Health insurance Paid time off 8 Paid holidays Marriott Hotel Discounts 2 Complimentary night hotel stays per year at any Shaner Hotel property 1 Complimentary meal per shift worked Located on bus and metro routes.
    $16 hourly Auto-Apply 3d ago

  • Front Desk Attendant

    Inns of Aurora

    Front desk agent job in Aurora, NY

    $18-22 hourly depending on experience INNS OF AURORA, LLC CORE VALUES: While our employees' skill-sets vary greatly from position to position, our core set of values remain the same. As an Inns of Aurora, LLC employee, learning and exemplifying these characteristics is a key part to your success. All Inns of Aurora employees are expected to demonstrate the following characteristics as defined in the Inns of Aurora, LLC handbook: • Courage • Initiative • Dependability • Flexibility • Integrity • Judgment • Respect for others Position Purpose: Under the direction of the Director of Rooms, The Front Desk Attendant plays a crucial role in making our guests' stay memorable and hassle-free. As the first point of contact, they go above and beyond to provide exceptional assistance, both in person and over the phone. From handling guest room reservations, Spa bookings, activities bookings and restaurant bookings to addressing any questions or concerns, their commitment to service is truly remarkable. Not only do they demonstrate exceptional skills in guest interactions, but they also assume responsibility for maintaining seamless operations at our Inns. Furthermore, their professional demeanor cultivates a warm and inviting atmosphere, leaving a memorable impact on all our overnight guests, dining guests, attendees of events, and individuals passing through. Responsibilities/Duties/Functions/Tasks: This may involve accommodating overnight guests, dining guests, attendees of events, and individuals passing through. Responsibilities/duties/functions/tasks: Act as main resource of the IOA properties for guests at all times Engage in communication with guests through e-mail, telephone, and face-to-face interactions when needed Assist guests with making dining reservations Assist guests with booking programming activities. Escort guests to room and show them their amenities when checking in Provide tours to guests, if requested Check in and build strong connections with our valued guests. Maintain a professional and hospitable demeanor Oversee digital reservations and follow-up with any outstanding questions or action items Answer general inquiries Act as liaison to maintenance staff to ensure urgent requests are taken care of promptly and efficiently Provide assistance to guests in a compassionate and understanding manner in order to address any issues or concerns they may have. Check in with night auditor/outgoing clerk for pertinent information Review the front desk recaps and front desk log Tidy public spaces and polish, if necessary Collect payment, assign guest keys, sign registration cards and receipts with guests, and process all check out payments Count, record and reconcile the cash drawer and petty cash Maintain knowledge of current area events, activities, and hours of operation Maintain constant awareness of safety procedures and occupancy rates Attend weekly/monthly meetings Maintain a professional demeanor and follow the appropriate dress code, as outlined in the IOA handbook. Other duties, as assigned Requirements Qualifications: High school degree Experience with guest relations Ability to work independently Excellent written and verbal communication skills Proficiency in Microsoft Office programs and general computer literacy Ability to multi-task effectively under fast-paced working conditions Knowledge of high end operations and luxury properties and service Must demonstrate a professional demeanor and possess highly developed interpersonal skills Flexibility with hourly schedules, including weekend, holiday and evening availabilities Preferences: Specialized historical knowledge of the Cayuga County and Village of Aurora area Extensive knowledge of arts, culture, viniculture, agriculture, and history of the Finger Lakes and Inns Familiarity with IOA properties Experience working wit h Micros and StayNTouch Property Management System Benefits We are proud to offer outstanding benefits to all of our employees. Full-time employees, those working 30 hours per week or more on average, are offered competitive medical and dental benefits, as well as generous paid time off packages. Full-time and part-time employees are eligible to participate in our 401K program and supplementary benefits. We are particularly proud to offer all of our employees a highly competitive employee discount at all of our lodging and dining properties.
    $18-22 hourly Auto-Apply 60d+ ago

Learn more about front desk agent jobs

How much does a front desk agent earn in West Seneca, NY?

The average front desk agent in West Seneca, NY earns between $30,000 and $44,000 annually. This compares to the national average front desk agent range of $25,000 to $37,000.

Average front desk agent salary in West Seneca, NY

$36,000

What are the biggest employers of Front Desk Agents in West Seneca, NY?

The biggest employers of Front Desk Agents in West Seneca, NY are:
  1. Buffalo Lodging Associates, Llc
  2. Shaner Hotels
  3. Buffalo Marriott Harborcenter
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