Front Desk Agent
Front desk associate job in Las Vegas, NV
Compensation Type: Hourly Highgate Hotels:
Highgate is a leading real estate investment and hospitality management company with over $15 billion of assets under management and a global portfolio of more than 400 hotels spanning North America, Europe, the Caribbean, and Latin America.
With a 30-year track record as an innovator in the hospitality industry, this forward-thinking company provides expert guidance through all stages of the property cycle, from planning and development through recapitalization or disposition. Highgate continues to demonstrate success in developing a diverse portfolio of bespoke lifestyle hotel brands, legacy brands, and independent hotels and resorts, featuring contemporary programming and digital acumen. The company utilizes industry-leading revenue management tools that efficiently identify and predict evolving market dynamics to drive outperformance and maximize asset value.
With an executive team of seasoned hospitality leaders and corporate offices worldwide, Highgate is a trusted partner for top ownership groups and major hotel brands. ****************
Location:
Courtyard Las Vegas
5845 Dean Martin DriveLas Vegas, NV 89118 Overview:
The Guest Service Agent is responsible for providing attentive, courteous and efficient service to all guests during check-in, throughout their stay, and at checkout, while maximizing room revenue and occupancy.
Responsibilities:
Greet and welcome all guests approaching the Front Desk in accordance with Highgate Hotel standards.
Maintain proper operation of the PBX console and ensure that all hotel standards are met (if applicable).
Answer guest inquires about hotel services, facilities and hours of operation in a timely manner.
Ensure logging and delivery of packages, mail and messages to guests and meeting rooms.
Review Front Office log and Trace File daily.
Answer inquires from guests regarding restaurants, transportation, entertainment, etc.
Follow all cash handling and credit policies.
Be aware of all rates, packages and special promotions as listed in the Red Book.
Be familiar with all in-house groups.
Be aware of closed out and restricted dates.
Obtain all necessary information when taking room reservations and follow the rate-quoting scenario.
Be familiar with hospitality terminology.
Have knowledge of emergency procedures and assist as needed.
Handle check-ins and checkouts in a friendly, efficient and courteous manner.
Use proper two-way radio etiquette at all times when communicating with other employees.
Fully comprehend and be able to operate all relevant aspects of the Front Desk computer system.
Be able to perform and complete all tasks and duties on the shift checklist in a timely and efficient manner.
Be able to complete a bucket check, room rate verification report, and housekeeping report.
Balance and prepare individual paperwork for closing of shift according to hotel standards.
Maintain and market promotions and guest programs.
Maintain a clean work area.
Assist guests with safe deposit boxes.
Qualifications:
College course work in related field helpful.
Experience in a hotel or a related field preferred.
High School diploma or equivalent required.
Computer experience required.
Customer Services experience preferred.
Flexible and long hours sometimes required.
Light work - Exerting up to 20 pounds of force occasionally, and/or up to 10 pounds of force frequently or constantly to lift, carry, push, pull or otherwise move objects.
Ability to stand during entire shift.
Maintain a warm and friendly demeanor at all times.
Must be able to effectively communicate both verbally and written, with all level of employees and guests in an attentive, friendly, courteous and service oriented manner.
Must be effective at listening to, understanding, and clarifying concerns raised by employees and guests.
Must be able to multitask and prioritize departmental functions to meet deadlines.
Approach all encounters with guests and employees in an attentive, friendly, courteous and service-oriented manner.
Attend all hotel required meetings and trainings.
Maintain regular attendance in compliance with Highgate Hotel Standards, as required by scheduling, which will vary according to the needs of the hotel.
Maintain high standards of personal appearance and grooming, which includes wearing the proper uniform and nametag.
Comply with Highgate Hotel Standards and regulations to encourage safe and efficient hotel operations.
Maximize efforts towards productivity, identify problem areas and assist in implementing solutions.
Must be effective in handling problems, including anticipating, preventing, identifying and solving problems as necessary.
Must be able to understand and apply complex information, data, etc. from various sources to meet appropriate objectives.
Must be able to cross-train in other hotel related areas.
Must be able to maintain confidentiality of information.
Must be able to show initiative, including anticipating guest or operational needs.
Perform other duties as requested by management.
Front Desk Agent
Front desk associate job in Las Vegas, NV
Employment Type: Full-Time
About Us
El Cortez Workspace is a vibrant and welcoming hub designed to provide exceptional service to our members and guests. We pride ourselves on creating an atmosphere of professionalism, warmth, and efficiency. Our front desk team is the first point of contact for everyone who walks through our doors-and we're looking for a friendly, reliable, and customer-focused individual to join us.
Position Summary
The Front Desk Agent is responsible for greeting guests, managing reservations, handling inquiries, and ensuring a seamless experience for all members and visitors. This role requires excellent communication skills, attention to detail, and the ability to multitask in a fast-paced environment.
Key Responsibilities
Greet and assist members, clients, and visitors with professionalism and warmth
Answer phone calls, emails, and in-person inquiries promptly and courteously
Manage check-in and check-out processes efficiently
Assist with meeting room bookings, workspace reservations, and event coordination
Maintain cleanliness and organization of the front desk and lobby area
Handle basic administrative tasks, such as filing, data entry, and scheduling
Support the operations team with daily workspace needs
Ensure that El Cortez service standards are consistently met
Qualifications
Previous experience in hospitality, coworking spaces, or customer service preferred
Strong interpersonal and communication skills
Ability to remain calm and professional under pressure
Proficiency in Microsoft Office and basic computer systems; experience with reservation/CRM software is a plus
Highly organized with strong attention to detail
Availability to work a consistent full-time schedule, including possible evenings or weekends
Receptionist Sales
Front desk associate job in Las Vegas, NV
Retail Showroom ReceptionistPolar Shades Sun Control - Las Vegas, NV
Full-Time | On-site | Customer Service • Showroom Sales Support • Front Desk Reception
⭐ About the Role
Polar Shades Sun Control - a leader in custom window shades, sun-control solutions, and home improvement products - is seeking a polished Retail Showroom Receptionist to provide exceptional customer service at our busy Henderson showroom.
As the first point of contact for walk-in customers and incoming phone inquiries, you will play a key role in supporting showroom operations, sales team coordination, and delivering a premium customer experience.
SEO Keywords included: customer service, receptionist, showroom, retail, phone support, administrative assistant, window coverings, window shades, sun control, home improvement, front desk, appointment scheduling, office coordinator.
⭐ Key Responsibilities
Welcome and assist walk-in customers in our window treatment showroom
Answer high-volume incoming phone calls with professional customer service
Provide basic product knowledge about window shades, awnings, and sun-control systems
Schedule sales consultations, service appointments, and follow-up calls
Maintain a clean, organized, and customer-ready showroom environment
Support sales teams with administrative tasks, customer intake, and CRM updates
Route calls and inquiries to appropriate departments (Sales, Service, Install)
⭐ Qualifications
1+ year of experience in retail, reception, customer service, or front desk roles
Strong communication and professional phone etiquette
Ability to multitask in a fast-paced showroom environment
Organized, reliable, and team-oriented
Basic computer skills; experience with scheduling or CRM tools a plus
Prior experience in home improvement, window coverings, or design showrooms is helpful (not required)
⭐ What We Offer
Stable full-time schedule in a professional showroom setting
Friendly, supportive, fast-growing team environment
Opportunities for growth within a leading manufacturer in the sun-control industry
Hands-on experience with premium window shade products
⭐ About Polar Shades Sun Control
Polar Shades is a top manufacturer of custom interior and exterior window shades, dedicated to delivering the highest-quality sun-control solutions for residential and commercial clients. Our mission is to provide comfort, efficiency, and style through innovation and superior craftsmanship.
👉 How to Apply
Apply directly through our company website:
🔗 **********************************
-or-
Email your résumé to:
📧 **********************
Bilingual Data Entry Receptionist
Front desk associate job in North Las Vegas, NV
Ultimate Staffing Services is actively seeking a Bilingual Data Entry Receptionist for a temporary role in a dynamic construction environment in Nevada. This position offers the potential to transition into a full-time role. The ideal candidate will be bilingual and possess strong data entry skills to effectively manage invoices and other administrative tasks.
Responsibilities
Manage data entry of invoices, approximately 300+ per week, including printing, date stamping, logging unapproved invoices, matching with purchase orders, and submitting for approval.
Organize and move emails to the shared drive, ensuring proper documentation and accessibility.
Verify fuel logs and perform scanning duties as required.
Operate within Trimble (formerly Viewpoint), similar to Sage software, to manage data and processes.
Maintain the kitchen area by unpacking and stocking the fridge and snacks, taking out trash, and general cleanup. General office tasks
Handle phone calls and manage the lobby area, although the volume is typically low.
Work independently in a quiet office setting, with occasional interaction with field workers.
Ensure attire is casual but professional; no ripped jeans or flip flops.
Requirements
Bilingual proficiency is required.
Strong data entry skills with attention to detail and the ability to review and think through information.
Ability to work independently and manage tasks efficiently.
Previous experience in a construction environment is a plus.
Required Work Hours
Monday through Friday, first shift.
Benefits
While this is a temporary position, it offers the opportunity for a full-time role, providing a chance for growth within the company.
Additional Details
Salary: $20 - $21 per hour
All qualified applicants will receive consideration for employment without regard to race, color, national origin, age, ancestry, religion, sex, sexual orientation, gender identity, gender expression, marital status, disability, medical condition, genetic information, pregnancy, or military or veteran status. We consider all qualified applicants, including those with criminal histories, in a manner consistent with state and local laws, including the California Fair Chance Act, City of Los Angeles' Fair Chance Initiative for Hiring Ordinance, and Los Angeles County Fair Chance Ordinance. For unincorporated Los Angeles county, to the extent our customers require a background check for certain positions, the Company faces a significant risk to its business operations and business reputation unless a review of criminal history is conducted for those specific job positions.
Agent Front Desk - On Call
Front desk associate job in Las Vegas, NV
Responsible for providing outstanding guest service when checking guests in and out, booking reservations, providing information and additional services to guests as needed. Attends to guests needs and resolves guest problems. Issues keys and processes payments. Works to ensure maximum guest satisfaction at all times. Assists as needed to ensure maximum inventory is available.
Core Responsibilities:
Responsible for practicing, supporting, and promoting San Manuel and AAA service standards.
Utilizes empowerment when handling guest opportunities and makes critical guest related decisions.
Generates and analyzes daily/weekly detailed reports.
Maintains room inventory.
Actively supports all group functions including maintaining resumes, agenda and serves as a liaison between the meeting planner and the hotel.
Designated to instruct new Team Members regarding company standards and procedures.
Welcome all guests upon arrival.
Perform all check-in functions according to hotel policies and procedures, including but not limited to early check-ins, late check-ins, and walk-ins, and ensure proper payment.
Perform all checkout functions according to hotel policies and procedures, including but not limited to accepting payment by check, charge, cash, and direct bill payments.
Accept, sort, and distribute all messages, small packages and mail for guests at Palms Place.
Produce, generate and distribute all required reports including but not limited to room reports, bucket checks and VIP reports.
Produce keys for guests in accordance with security procedures.
Post charges to guests' accounts and perform other cashier functions, including but not limited to exchanging currency.
Respond to guests' special requests including but not limited to providing extra towels, cots, and newspapers, or direct the request to the appropriate department.
Inspect all equipment and report any problems to appropriate personnel. Follow up to ensure that the problem is corrected.
Interact with guests, co-workers and management in a courteous and professional manner.
Maintain a clean and safe work environment.
Use analytical skills to solve problems and deal with a variety of concrete variables in situations where only limited standardization exists.
Interpret and follow instructions provided in written, oral, and diagrammatic or schedule form.
Perform other job duties as requested.
Qualifications:
High school or equivalent education preferred.
Two to three years of customer service or reception experience preferred.
At least two years of front desk experience in a similar first-class hotel preferred.
Ability to communicate effectively with Guests, Team Members and Management in both written and verbal form.
Be able to answer phones quickly, courteously and in a professional manner.
Ensure that guests' business is kept confidential.
Be able to operate computerized front office system.
Comprehend and follow instructions, make decisions without supervision, and prioritize tasks in order to meet appropriate deadlines.
Physical Demands:
Work is performed in a lounge and office setting.
Must be tolerant to varying conditions of noise level, temperature, illumination, and air quality.
May be exposed to smoke.
The noise level in the work environment is usually moderate to loud.
Constant contact with executives, department management, team members, and guests.
Prolonged sitting or standing and mobility.
Balancing, stooping, kneeling, crouching, reaching, pushing, pulling, lifting, grasping, talking, hearing, repetitive motions Lift, carry, push, pull or otherwise move objects and/or move up to 25 pounds occasionally.
Eye/hand coordination.
Use of standard office equipment.
Ability to distinguish letters, numbers, and symbols.
May be required to work evening, weekends and holiday shifts.
Equal Opportunity Employer:
Palms Casino Resort provides equal employment opportunities to all team members and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.
Palms Casino Resort, its affiliates and subsidiaries will make reasonable accommodations in compliance with applicable law.
We are committed to creating a work environment where the growth and well-being of our team members is the top priority. Join our team today!
Auto-ApplyMEDICAL OFFICE SPECIALIST , CALL CENTER
Front desk associate job in Las Vegas, NV
Responsibilities
Las Vegas is known internationally as a major resort city often known for its gambling, shopping, entertainment, and nightlife. Although Las Vegas identifies as “The Entertainment Capital of the World” and is famous for The Strip and its mega casino-hotels, there is so much more to life in the Valley. From the lovely Summerlin area adjacent to Red Rock Canyon, to the beautifully developed Green Valley area set away from the hustle and bustle of The Strip, there are many wonderful communities of people and families who call Las Vegas home. Backing the communities across our region is an ever-growing and ever-strengthening healthcare system.
Website: ***********************************
Medical Office Specialists are health care professionals that will work in the front desk or office area of a healthcare provider's clinic to manage communications with patients, insurers, and medical staff. Medical Office Specialists must have the ability to communicate and interact well with the patients, providers and co-workers. Our Medical Office Specialist are key members of the team that will ensure that delivery of high-quality and cost-effective health care is consistent with the mission, vision and values of Universal Health Services.
Position Summary:
Fulfills patient care responsibilities as assigned which may include: checking schedules and organizing patient flow; accompanying patients to exam/procedure room; assisting patients as needed with walking, transfers, dressing, collecting specimens, preparing for exam, etc.; collecting patient history; performing screenings per provider guidelines; assisting physicians/nurses with various procedures, charting; relaying instructions to patients/families; answering calls and providing pertinent information.
Fulfills clerical responsibilities as assigned which may include: sending/receiving patient medical records; obtaining lab/x-ray reports, hospital notes, referral information, etc; completing forms/requisitions as needed; scheduling appointments; verifying insurance coverage and patient demographics; managing charts to ensure information is completed and accurate.
Independence Physician Management (IPM), a subsidiary of UHS, was formed in 2012 as the physician services unit of UHS. IPM develops and manages multi-specialty physician networks and urgent care clinics which align with UHS acute care facilities. It also provides select services for the Behavioral Health division of UHS. Through continuing growth, IPM operates in 11 markets across six states and the District of Columbia. Our leadership team, practitioners, and teams of healthcare professionals are collectively dedicated to improving the health and wellness of people in the communities we serve.
Benefit Highlights
A Challenging and rewarding work environment
Competitive Compensation & Generous Paid Time Off
Excellent Medical, Dental, Vision and Prescription Drug Plans
401(K) with company match
Career development opportunities within UHS and its 300+ Subsidiaries!
About Universal Health Services
One of the nation's largest and most respected providers of hospital and healthcare services, Universal Health Services, Inc. (UHS) has built an impressive record of achievement and performance. Growing steadily since its inception into an esteemed Fortune 500 corporation, annual revenues were $15.8 billion in 2024. UHS was again recognized as one of the World's Most Admired Companies by Fortune; listed in Forbes ranking of America's Largest Public Companies. Headquartered in King of Prussia, PA, UHS has approximately 99,000 employees and continues to grow through its subsidiaries. Operating acute care hospitals, behavioral health facilities, outpatient facilities and ambulatory care access points, an insurance offering, a physician network and various related services located all over the U.S. States, Washington, D.C., Puerto Rico and the United Kingdom. ***********
Qualifications
Required Knowledge, Skills, Licensure, Training & Travel Requirements (if applicable):
Requirements:
High School Diploma or equivalent required
Medical Assistant Certificate of Completion and/or one year experience as a Medical Assistant or Medical
Office Specialist, preferred.
Familiarity with medical terminology required
Experience with patient check-in and check-out process (according to clinic protocol)
General medical office procedures
Understand end of day cash balancing and charge reconciliation process (according to clinic protocol)
Proficiency in basic computer programs and operating systems, such as Microsoft Office
Excellent communication, organizational and interpersonal skills
EEO Statement
All UHS subsidiaries are committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants and teammates. UHS subsidiaries are equal opportunity employers and as such, openly support and fully commit to recruitment, selection, placement, promotion and compensation of individuals without regard to race, color, religion, age, sex (including pregnancy, gender identity, and sexual orientation), genetic information, national origin, disability status, protected veteran status or any other characteristic protected by federal, state or local laws. We believe that diversity and inclusion among our teammates is critical to our success.
Notice
At UHS and all our subsidiaries, our Human Resources departments and recruiters are here to help prospective candidates by matching skillset and experience with the best possible career path at UHS and our subsidiaries. We take pride in creating a highly efficient and best in class candidate experience. During the recruitment process, no recruiter or employee will request financial or personal information (Social Security Number, credit card or bank information, etc.) from you via email. The recruiters will not email you from a public webmail client like Hotmail, Gmail, Yahoo Mail, etc. If you are suspicious of a job posting or job-related email mentioning UHS or its subsidiaries, let us know by contacting us at: ************************* or ***************.
Pay Transparency
To encourage pay transparency, promote pay equity, and proactively address regulations, UHS and all our subsidiaries will comply with all applicable state or local laws or regulations which require employers to provide wage or salary range information to job applicants and employees. A posted salary range applies to the current job posting. Salary offers may be based on key factors such as education and related experience.
Avoid and Report Recruitment Scams
We are aware of a scam whereby imposters are posing as Recruiters from UHS, and our subsidiary hospitals and facilities. Beware of anyone requesting financial or personal information.
At UHS and all our subsidiaries, our Human Resources departments and recruiters are here to help prospective candidates by matching skill set and experience with the best possible career path at UHS and our subsidiaries. During the recruitment process, no recruiter or employee will request financial or personal information (e.g., Social Security Number, credit card or bank information, etc.) from you via email. Our recruiters will not email you from a public webmail client like Hotmail, Gmail, Yahoo Mail, etc.
If you suspect a fraudulent job posting or job-related email mentioning UHS or its subsidiaries, we encourage you to report such concerns to appropriate law enforcement. We encourage you to refer to legitimate UHS and UHS subsidiary career websites to verify job opportunities and not rely on unsolicited calls from recruiters.
Front Desk Agent
Front desk associate job in Las Vegas, NV
Located just minutes away from all of the excitement of the glittering Las Vegas Strip and Las Vegas Convention Center, Tuscany Suites & Casino provides guests with a relaxing getaway perfect for business travelers, a long weekend with friends or your next family vacation. We are looking for a Part Time Guest Service Representative to provide excellent customer service to all hotel guests.
PAY: $16.50
ESSENTIAL DUTIES & RESPONSIBILITIES
Assigns guest rooms, checks guests in and out in accordance with current policies and procedures.
Manages cash flow in assigned bank and performs account postings with accuracy.
Maintains knowledge of hotel occupancy status, special events, in-house groups and other situations affecting the front desk's daily operations.
Processes guest accounts upon check-out in an efficient and accurate manner.
Provides excellent guest service and handles all special requests and complaints not requiring a supervisor or manger until guest is completely satisfied.
Operates the PBX switchboard on assigned shift.
Utilized property radio system to contact various departments and staff.
Responsible for in depth product knowledge, anticipating & delivering on guest's needs, and closing reservations sales.
Handle multiple inbound phone calls from guests seeking hotel room or group reservations.
Accurately input guest information into Resort computer system.
Perform other duties assigned.
EDUCATION AND EXPERIENCE
High school diploma or GED required. Good communication skills, ability to perform in a fast paced environment. Preferred hospitality experience or minimum 6 months customer service experience. Must be flexible with available shifts.
Auto-ApplyFront Desk Receptionist
Front desk associate job in Las Vegas, NV
Want to Make a Difference Through a Career in Healthcare? Welcome to Serenity.
If you've ever thought about a career in healthcare but didn't know where to start - this is your sign. Serenity Healthcare is redefining what mental wellness looks and feels like.
No Healthcare Experience? No Worries!
We're not looking for résumés stacked with medical jargon - we're looking for energy, drive, and people who
get
people. If you can stay focused, work efficiently, and connect authentically with those we serve, you're our kind of person. We'll teach you the healthcare side - just bring your hustle, heart, and commitment to doing meaningful work.
The Role: Front Desk Receptionist
As the Front Desk Receptionist, you're the first smile patients see when they walk in. You'll help keep things running smoothly, from checking people in to answering calls and making patients feel welcome, heard, and supported.
What You'll Do:
Greet patients (and their support crew) with warmth and professionalism
Update and verify patient info at every visit
Help with forms and answer patient questions
Answer phones and emails - with clarity, kindness, and efficiency
Make appointment reminder calls
Get to know our patients - names, stories, and what makes them feel seen
Keep the front space clean, calm, and inviting
Use scheduling software and medical office tech like a pro
Pitch in wherever needed - we're a team, always
Who We Are:
Using advanced medical devices recently released to market, Serenity Healthcare gives our patients long-term success even when other treatments have failed. With evidence-based research and proven results to support us, we help patients take back their lives with a revolutionary technological approach to healthcare.
Serenity Healthcare is an equal opportunity employer - if you're qualified, you're welcome here. This position is contingent on successfully completing a criminal background check and drug screen upon hire.
Requirements
What You Need:
· Calm energy, attention to detail, and team spirit
· Can juggle multiple tasks without breaking a sweat
· Fluent in digital - from email to scheduling systems and databases
· You get that privacy matters - or you're down to learning the rules
· 1+ year of helping people in fast-paced, service-focused roles
· High School Diploma or GED
Benefits
Why You'll Love It:
· A consistent schedule: 3 days/week (13-hour shifts)
· Fulfillment - make a real difference for others as you help our patients ‘take back their lives'
· Room to grow - real career paths and skill-building support
· Time to live your life - 10 PTO days (15 after first year) + 10 paid holidays
· Excellent health, dental, & vision - we cover 90%
· 401k
· Earn rewards for referring great people to our team
Auto-ApplyFront Desk Agent
Front desk associate job in Las Vegas, NV
Job responsibilities include:
Check guests into and out of the hotel in an accurate, speedy, and courteous manner.
Efficiently handles all payments received whether they are cash, credit card, checks, or traveler's check. Balances/verifies all monetary transactions in the appropriate accounts.
Ensure that all hotel keys are distributed to the appropriate parties and that guest privacy is maintained.
Responsible for maintaining all documentation regarding room registration, changes, charges, credit card transactions, customer service and maintenance issues.
Offer guest assistance whenever possible.
Responsible for resolving escalated customer relations issues.
Answer inquiries pertaining to hotel policies and services.
Must respond to and follow-up on all guest requests to ensure customers are satisfied with the hotel's services and accommodations.
Responsible for positively representing and promoting the property.
Ensures systems and procedures are in place and followed for guest safety and security.
Ensure that the lobby and front desk area is clean, organized, visually appealing, and well stocked with all necessary supplies.
Property compiles, completes, and distributes reports to all management and relevant staff
Reports any maintenance, security, or safety issues to the appropriate staff
Skills, Educational Background and Experience:
High School Diploma or GED Required
Previous front desk experience highly preferred
Prior experience using Windows based software including Microsoft Word, Excel, and Outlook high preferred
Excellent organizational and prioritization skills
Ability to work well and collaborate with others
Excellent communication skills
May be required to stand for an extended period of time
Able to work a flexible schedule
***Update your resume before you apply!**
Auto-ApplyHotel Front Desk Agent
Front desk associate job in Las Vegas, NV
We are searching for an enthusiastic, service-focused hotel front desk agent to join our guest services team. You'll welcome guests, manage accounts, answer inquiries, and field complaints to ensure we deliver an excellent experience to every guest. You will bring excellent communication skills and a passion for putting our guests first. If you love interacting with people in a positive work environment, apply now!
Must be able to work any 4, 6, or 8-hour shift between 7 am to 11 pm
Availability on weekends is a must
PART-TIME, 0-32 hours per week
Now Hiring: Attraction Agents & Front Desk Agents at Spy Ninjas HQ - Where Work Feels Like Play!
Front desk associate job in Las Vegas, NV
Job DescriptionDescription:
Are you ready to turn FUN into a career? Join the team at Spy Ninjas HQ, Las Vegas' newest action-packed theme park based on the hit YouTube series with over 44 MILLION subscribers!
We're hiring energetic, people-loving team members to help guests experience an unforgettable adventure across our escape rooms, trampoline park, VR zones, climbing walls, ax throwing lanes, arcade, and more!
Positions Available:
Attraction Agent (Full-Time & Part-Time)
Front Desk/Party Host (Full-Time & Part-Time)
What You'll Do:
As an Attraction Agent or Front Desk/Party Host at Spy Ninjas HQ, you'll be an essential part of creating unforgettable moments for our guests-from their first hello to their final high-five.
Whether you're operating thrilling attractions or hosting a birthday party for a junior spy-in-training, every shift is full of energy, teamwork, and guest interaction.
Here's what your mission might include:
Attraction Agent Responsibilities:
Operate and monitor various attractions including virtual reality experiences, obstacle courses, climbing walls, escape rooms, ax throwing, trampoline dodgeball, and arcade zones
Deliver clear and engaging safety instructions while maintaining a fun and welcoming atmosphere
Conduct pre-shift inspections of equipment and attractions to ensure safety and cleanliness
Encourage guest participation and help guide players through their challenges and missions
Troubleshoot minor issues, escalate concerns as needed, and always keep guest safety first
Be an energetic brand ambassador who motivates, interacts, and entertains all guests
Front Desk/Party Host Responsibilities:
Greet guests with warmth and enthusiasm as the first point of contact
Check in guests efficiently, answer questions, and explain available attractions and packages
Book and manage reservations for birthday parties and group events
Set up and host parties with energy, ensuring kids and families have a VIP experience
Coordinate party flow, food delivery, gift storage, games, and photo opportunities
Handle retail and concession purchases, assist with prize redemption, and manage guest concerns with professionalism
For Both Roles:
Be ready to jump in wherever needed to keep the park running smoothly
Help with cleaning, restocking, and maintaining a tidy and organized environment
Collaborate with other agents and leadership to deliver next-level guest experiences
Participate in ongoing training, team meetings, and cross-functional support
Maintain a positive, solution-focused attitude even in high-energy environments
? Why You'll Love It Here:
Work in a fun, family-friendly environment - no two days are the same!
“Work Now, Get Paid Tomorrow” OnDemand pay
Free park passes for you and your immediate family
Free arcade play and 50% off food when you're off the clock
Flexible scheduling to fit your life
Opportunities for advancement - we promote from within!
Health, dental, vision & 401(k) available for full-time team members
PTO accrual for both full-time and part-time employees
Location:
Spy Ninjas HQ
7980 W Sahara Ave, Las Vegas, NV
*******************
Ready to Join the Mission?
Apply now and become a real-life Spy Ninja-where every shift is an adventure!
Requirements:
What We're Looking For:
Outgoing, positive, and team-oriented personality
Love for fun, games, and working with families and kids
Comfortable working nights, weekends, and holidays
Age 18+ and able to pass a background check
Willing to obtain a Sheriff's Card and complete safety training
Bonus if you've worked in customer service, attractions, or events!
Front Desk Agent PBX - Vegas
Front desk associate job in Las Vegas, NV
We Inspire People to Be More Alive
About Paws Up Montana:
Paws Up Montana, America's premier luxury ranch resort, is more than a workplace-it's a chance to be part of something extraordinary.
We are seeking a talented Front Desk Agent to join our team in Las Vegas, Nevada.
The PBX (Hotel Communications) Agent serves as the central hub of guest communication and service coordination, ensuring seamless, anticipatory, and highly personalized experiences throughout the guest journey. Acting as the resort's voice, this position manages front desk call operations, orchestrates guest requests across multiple departments, facilitates interdepartmental communication, and ensures every interaction reflects the elevated standards of Five-Star service.
Ultimately, this role is integral to maintaining the luxury standards of the resort by delivering exceptional service, anticipating guest preferences, and ensuring operational excellence in all guest and team interactions. This position functions remotely (in the Las Vegas office of Paws Up Montana), serving as an extension of the on-property Front Desk.
What We Offer:
Medical, Dental, Vision Insurance
401K with Employer Match
Paid Time Off - 9 Floating Holidays and 15 Personal Days
Career Development and Advancement Opportunities
Life Insurance, Long Term, and Short-Term Disability
Employee Assistance Program (5 free counseling sessions)
Referral Bonus Program (Get paid $250 to recruit)
Carpool Reimbursement ($5-$20/Day)
Employee Discounts on Merchandise (30% on select items in our retail store)
Primary Functions and Responsibilities
Paws Up Standards and Values
Uphold Resort Standards & Values: Consistently embody the core values and service philosophy of The Resort at Paws Up, ensuring every interaction reflects the authenticity, warmth, and refined professionalism of Montana hospitality.
Deliver gracious, unhurried service with polished diction, empathy, and professional distance; personalize with name usage and documented preferences.
Guest Communications & Billing
Uphold telephone etiquette, ensuring tone and language consistently reflect the resort's positioning.
Maintain meticulous attention to detail by reviewing and ensuring the accuracy of all guest folios prior to departure, resolving discrepancies promptly and discreetly.
Audit all guest folios prior to departure.
Present a polished, professional demeanor across all channels of communication-whether on the phone, in person, through the communications system, or via email-ensuring written correspondence reflects proper grammar, clarity, and tone.
Engage with guests at a high level, both on the phone and virtually, demonstrating awareness of their needs and preferences; proactively fulfill special requests as directed by leadership or requested directly by the guest.
Take and log messages accurately and ensure they are delivered to the appropriate department, person, or guest.
Transfer calls to appropriate departments.
Know and be able to communicate all hotel operations; dining outlets, activities, and transportation specifically.
Receive and place In Home Dining orders; ensure working knowledge of all menu items and applicable allergies.
Understand and maintain the daily arrivals and departures board, ensuring accurate information at all times.
Audit guest waivers and communicate missing waivers.
Attend daily stand up meetings.
Audit and confirm activity postings.
Check guests in and out using the Property Management System.
Know and understand all group resumes and communications to group guests.
Answer internal and external calls promptly (within three rings), using an elegant, brand-consistent greeting; route calls accurately with minimal hold time.
Provide clear, accurate information on resort services, facilities, hours, and local recommendations; record and relay complete, legible messages; ensure timely follow-up.
Request Orchestration & Follow-Through
Log and dispatch guest requests across all departments including Front Office, Housekeeping, Concierge, Security, and Engineering; own the request through completion and conduct a callback to confirm guest satisfaction.
Maintain awareness of on-property programming and local events to provide anticipatory guidance and enhance guest experience.
Systems & Technical
Operate the PBX/console and Maestro PMS to update guest profiles, preferences, Do Not Disturb status, and notes; generate call and request reports as needed to support seamless service coordination.
Safety & Emergency Readiness
Follow established emergency call workflows for medical, security, or fire-related incidents; monitor alarms as applicable and communicate calmly, clearly, and accurately with responders and leadership.
Protect guest privacy by verifying identity before divulging information and ensuring compliance with data security standards.
Supportive Functions and Responsibilities
Display hospitality and professionalism to our guests and team members at all times, take pride in representing The Resort at Paws Up professionally with our guests and assure that all transactions with guests are handled in a legal, ethical, and confidential manner.
Maintain a favorable working relationship with all Resort team members to foster and promote a positive working environment.
Maintain a clean and neat appearance at all times.
Perform work in a safe and high-quality manner.
Educational, Experience, Licensure Required
High school diploma, GED or vocational training or job-related course work, preferred College degree
Minimum 2 years of experience in the hospitality industry, preferably Front Office.
Proven experience with Microsoft Office (Outlook, Word, Excel and PowerPoint) and keyboard skills
Proficient ability to multi-task and work in a fast-paced environment information heavy while remaining organized and prioritizing workload throughout the day
Has a friendly and professional manner under periods of high demands and with guest, team members, and management
If you are passionate about hospitality and ready to take on a new challenge at a prestigious resort, we would love to hear from you. Apply today to join our dynamic team at Paws Up Montana!
Paws Up Montana provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.
Auto-ApplyFront Desk Agent
Front desk associate job in Las Vegas, NV
It is the primary responsibility of the Front Desk Agent to provide an unsurpassed level of guest service while displaying an upbeat and positive demeanor. Register guests, settle guest accounts, answer phones, and attend to guest inquiries. All duties are to be performed in accordance with departmental and Downtown Grand policies, procedures, and practices.
POSITION RESPONSIBILITIES/DUTIES:
* Display an engaging personality that attracts guests with an always present smile, clear voice, and willingness to initiate conversation without prompting.
* Provide a warm and sincere greeting and farewell while recognizing guests appropriately and by name whenever available.
* Provide information about and encourage Downtown Grand Player Club sign ups.
* Interact and communicate with hotel guests and exemplify the best possible service in a courteous and hospitable manner, having knowledge of the hotel, hotel staff and services including hours of operation, and guestrooms including location, views, amenities, knowledge of the surrounding area.
* Take ownership of situations or tasks by fully understanding the issue, asking for help when needed, communicating progress, and delivering results effectively and efficiently.
* Register and settle guest accounts efficiently while adhering to all service standards.
* Complete required paperwork and task lists for various front desk transactions and input information into all computer systems accurately.
* Process all cash transactions by accepting money or credit card and apply correctly following all policies and procedures.
* Resolve customer concerns and issues to ensure guest satisfaction while operating within established guidelines.
* Keeps management informed of the activities and status of the operation with emphasis on uncommon or possible issues.
* Other duties as assigned.
MINIMUM REQUIREMENTS:
* High School Diploma or equivalent.
* One (1) year previous front desk experience preferred.
* One (1) year guest service experience with ability to provide courteous friendly and efficient service to all guests.
* Must possess excellent communication skills with the ability to communicate both orally and written with all levels of individuals.
* Must be able to get along well with co-workers and work well as a team.
* Must adhere to image guidelines.
* Previous experience at a large resort.
* Must be able to comprehend all information and documentation.
* Must be able to obtain a Nevada Gaming License.
* Work varied shifts, including weekends and holidays.
PHYSICAL DEMANDS AND WORK ENVIRONMENT:
* Prolonged periods of standing.
* Must be able to lift up to 50 pounds at times.
* Ability to work in an environment that is subject to varying levels of noise, crowds, and smoke.
* Follow all safety procedures as established by the company.
* Must have good manual dexterity to be able to type, grab, grip, pull, hold, tear, sort, reach, and file appropriate paperwork.
* Ability to effectively and efficiently move around work area.
This job description in no way states or implies that these are the only duties to be performed by the employee in this position. It is not intended to give all details or a step-by-step account of the way each procedure or task is performed. The incumbent is expected to perform other duties necessary for the effective operation of the department.
Downtown Grand is an Equal Opportunity Employer. In compliance with the Americans with Disabilities Act. Downtown Grand will provide reasonable accommodations to qualified individuals with disabilities and encourages both prospective and current team members to discuss potential accommodations with the employer.
Front Desk Agent
Front desk associate job in Las Vegas, NV
Hampton Inn and Home2 Las Vegas Convention Center is always looking for the most qualified and experienced professionals in the industry. We invite you to view our current career opportunities and apply.
Front desk agents assist with all aspects of guest services and present a positive impression of our hotel. They make room reservations, provide information and services to guests and receive payment for services.
Essential Functions:
Check guests in and out of the hotel according to hotel and/or brand standards.
Inform guests about the hotel's facilities, policies and procedures. Provide tourist information to guests.
Handle hotel phone system. Transfer calls to appropriate departments/guests. Accurately take messages for guests.
Take, modify and cancel guestroom reservations.
Deal with inquiries, requests and complaints from guests. Coordinate with other departments to fulfill guest special requests.
Perform cashier duties, cash traveler's' checks. Post phone charges and other miscellaneous charges to guest accounts.
Notify housekeeping and maintenance of any reported problems with guestrooms or grounds.
Follow in-house procedures to help ensure the security of guests and employees. Know hotel emergency procedures.
Maintain cleanliness of the Front Office area.
Additional Responsibilities:
The hotel operates 7 days a week, 24 hours a day. Department schedules must accommodate fluctuating business demands and employees may be asked to work shifts other than those they prefer or normally work.
Employees are required to adhere to all work rules, procedures and policies established by the hotel, including, but not limited to, those contained in the employee handbook.
Skills and Abilities:
Good communication and interpersonal skills.
Ability to stand for extended periods of time.
Ability to work in a fast-paced environment.
Ability to maintain control and composure in difficult situations and exhibit good judgment.
Benefits and Perks
Donohoe Hospitality Services is pleased to offer employees a comprehensive Benefits Package that includes health, dental, and vision insurance*, leaves of absence, retirement plans, paid time off, and MORE! Through this selection of benefits and perks, we strive to provide employees with options that will enhance their quality of life in and out of work.
*minimum 32 hours/week to qualify
Front Desk Agent
Front desk associate job in Las Vegas, NV
Join our dynamic team at Dimopoulos Injury Law in Las Vegas as a Full-Time Front Desk Agent! This vibrant, customer-focused environment offers an exciting opportunity to be the first point of contact for our clients. Work directly onsite in a high-energy atmosphere where excellence is prioritized, and your contributions truly matter. Engage with a diverse clientele and enhance their experience while working closely with a dedicated team that values performance and support.
If you're passionate about delivering exceptional service and thrive in a fast-paced setting, this is the ideal position for you. You will be given great benefits such as Medical, Dental, Vision, 401(k), Competitive Salary, and Paid Time Off. Don't miss the chance to be part of a company that champions customer-centricity and excellence every day!
Dimopoulos Injury Law: Our Story
Dimopoulos Law Firm has been awarded the Las Vegas Review Journal's Top Workplaces recognition for the third year in a row (2022, 2023, and 2024). Dimopoulos Law was also awarded Best of Las Vegas Best Injury Lawyer, and Best Trial Lawyer, Best Law Firm, Best Law Customer Service recognitions in 2023 and 2024 (gold in all categories). We are highly selective, but candidates who make the team are generously compensated and welcomed to an amazing culture with a genuine camaraderie in a high-performing environment.
Your day to day as a Front Desk Agent
As a Full-Time Front Desk Agent at Dimopoulos Injury Law in Las Vegas, you'll play a crucial role in creating a five-star luxury experience for all our clients. Your commitment to customer-centricity will shine as you warmly greet visitors and expertly manage their needs, ensuring that every interaction reflects our high standards of excellence. You'll curate a welcoming atmosphere where clients feel valued and supported throughout their legal journey. By anticipating their needs and providing personalized service, you'll contribute to a memorable experience that enhances our reputation as a premier legal service provider in the industry. Join us in delivering an unparalleled level of hospitality that sets us apart!
Are you a good fit for this Front Desk Agent job?
To excel as a Full-Time Front Desk Agent at Dimopoulos Injury Law in Las Vegas, candidates must possess a strong customer service orientation and the ability to thrive in a fast-paced environment. Exceptional multitasking skills are essential, as you will be managing multiple client needs and inquiries simultaneously while maintaining a luxurious service standard. Proficiency in various software and tools will enhance your efficiency and effectiveness in this role. Being a team player is critical, as collaboration with colleagues ensures a seamless experience for clients. A genuine passion for delivering high-quality service will enable you to create memorable interactions and contribute to our reputation for excellence.
If you have these skills and a commitment to exceptional service, we want to hear from you!
Knowledge and skills required for the position are:
Customer service oriented
Fast pace
Multitask
Luxury experience service
Team player
Bilingual - English/Spanish preferred
Get started with our team!
So, what do you think? If you can meet these requirements and perform this job as described above, we would be happy to have you as part of our team!
Employment is conditional upon a successful background check and license verification for attorneys and paralegals.
Front Desk Agent
Front desk associate job in Las Vegas, NV
It is the primary responsibility of the Front Desk Agent to provide an unsurpassed level of guest service while displaying an upbeat and positive demeanor. Register guests, settle guest accounts, answer phones, and attend to guest inquiries. All duties are to be performed in accordance with departmental and Downtown Grand policies, procedures, and practices.
POSITION RESPONSIBILITIES/DUTIES:
Display an engaging personality that attracts guests with an always present smile, clear voice, and willingness to initiate conversation without prompting.
Provide a warm and sincere greeting and farewell while recognizing guests appropriately and by name whenever available.
Provide information about and encourage Downtown Grand Player Club sign ups.
Interact and communicate with hotel guests and exemplify the best possible service in a courteous and hospitable manner, having knowledge of the hotel, hotel staff and services including hours of operation, and guestrooms including location, views, amenities, knowledge of the surrounding area.
Take ownership of situations or tasks by fully understanding the issue, asking for help when needed, communicating progress, and delivering results effectively and efficiently.
Register and settle guest accounts efficiently while adhering to all service standards.
Complete required paperwork and task lists for various front desk transactions and input information into all computer systems accurately.
Process all cash transactions by accepting money or credit card and apply correctly following all policies and procedures.
Resolve customer concerns and issues to ensure guest satisfaction while operating within established guidelines.
Keeps management informed of the activities and status of the operation with emphasis on uncommon or possible issues.
Other duties as assigned.
MINIMUM REQUIREMENTS:
High School Diploma or equivalent.
One (1) year previous front desk experience preferred.
One (1) year guest service experience with ability to provide courteous friendly and efficient service to all guests.
Must possess excellent communication skills with the ability to communicate both orally and written with all levels of individuals.
Must be able to get along well with co-workers and work well as a team.
Must adhere to image guidelines.
Previous experience at a large resort.
Must be able to comprehend all information and documentation.
Must be able to obtain a Nevada Gaming License.
Work varied shifts, including weekends and holidays.
PHYSICAL DEMANDS AND WORK ENVIRONMENT:
Prolonged periods of standing.
Must be able to lift up to 50 pounds at times.
Ability to work in an environment that is subject to varying levels of noise, crowds, and smoke.
Follow all safety procedures as established by the company.
Must have good manual dexterity to be able to type, grab, grip, pull, hold, tear, sort, reach, and file appropriate paperwork.
Ability to effectively and efficiently move around work area.
This job description in no way states or implies that these are the only duties to be performed by the employee in this position. It is not intended to give all details or a step-by-step account of the way each procedure or task is performed. The incumbent is expected to perform other duties necessary for the effective operation of the department.
Downtown Grand is an Equal Opportunity Employer. In compliance with the Americans with Disabilities Act. Downtown Grand will provide reasonable accommodations to qualified individuals with disabilities and encourages both prospective and current team members to discuss potential accommodations with the employer.
Front Desk Agent
Front desk associate job in Las Vegas, NV
Job DescriptionBenefits:
Company parties
Employee discounts
Flexible schedule
Health insurance
Benefits/Perks
Flexible Scheduling
one week paid vacation after one year anniversary
medical benefits
Job Summary
We are seeking a positive, friendly Front Desk Agent to provide exceptional service to our hotel guests. The Front Desk Agent will assist guests with the check-in and check-out processes, issue room keys, and process payments. Responsibilities also include maintaining communication with housekeeping staff to coordinate room availability, answering guest inquiries, and completing paperwork promptly and accurately. The Front Desk Agent must possess excellent communication skills and the ability to stay positive even when faced with challenging situations. Your goal is to provide guests with an exceptional customer service experience.
Responsibilities
Monitor the maintain knowledge of hotel operations and activities
Take reservations and answer questions via phone, email, and in-person
Build rapport with guests and identify their needs through friendly conversation and open-ended questions
Describe the features and amenities of guest rooms
Ensure compliance with health and quality standards
Qualifications
Friendly and outgoing personality
Familiarity with hospitality industry standards
Proficient in English; knowledge of other languages is a plus
Computer literacy
Able to resolve issues with a customer-focused orientation
Able to lift 30 pounds
Front Desk Agent
Front desk associate job in Las Vegas, NV
Job Details 515 - Las Vegas Tropicana Hampton Inn - Las Vegas, NV Full Time AnyDescription
Driftwood Hospitality Management's company culture empowers our associates to take initiative, be proactive, and contribute to the success of their property with well-defined strategies and objectives. Driftwood Hospitality Management is renowned for our fully integrated approach to hospitality services - all with outstanding client service. Our team is made up of the best talent in the hospitality industry, down to every employee, position, and hotel.
JOB SUMMARY
Greets and registers guests, provides prompt and courteous service, and closes out guest accounts upon completion of stay, as well as ensuring the guest has an exceptional stay, to meet hotel's high standards of quality.
ESSENTIAL JOB FUNCTIONS
This description is a summary of primary responsibilities and qualifications. The job description is not intended to include all duties or qualifications that may be required now or in the future. The Hotel operates 24 hours a day and 7 days a week, so operational demands require variations in shift days, starting times, and hours worked in a week.
Greet customers immediately with a friendly and sincere welcome. Use a positive and clear speaking voice, listen to understand requests, respond with appropriate action and provide accurate information such as outlet hours and local attractions.
Complete the registration process by inputting and retrieving information from a computer system, confirming pertinent information including number of guests and room rate. Make appropriate selection of rooms based on guest needs. Code electronic keys, certificates, and coupons as appropriate. Requires continual standing and movement throughout front office areas.
Verify and imprint credit cards for authorization using electronic acceptance methods. Handle cash; make change and balance as assigned house bank. Accept and record vouchers, travelers' checks, and other forms of payment. Perform accurate, moderately complex arithmetic functions using a calculator. Post charges to guest rooms and house accounts using the computer.
Promptly answer the telephone using positive and clear English communication. Input messages into the computer. Retrieve messages and communicate the content to the guest. Retrieve mail, small packages and facsimiles for customers as requested.
Close guest accounts at the time of check out and ensure guest's satisfaction. In the event of dissatisfaction, research and attempt to resolve problem within established guidelines, may include turning problem over to a supervisor.
Field guest complaints, conducting thorough research to develop the most effective solutions and resolve complications such as location changes or credit issues. Listen and extend assistance in order to resolve problems such as price conflicts, insufficient heating and air conditioning, etc. Remain calm and alert especially during emergency situations and heavy hotel activity. Plan and implement detailed steps by using experienced judgment and discretion. Keeps the corridors and service area neat at all times.
Adheres to all company policies and procedures.
Follows safety and security procedures and rules.
Knows department fire prevention and emergency procedures.
Utilizes protective equipment.
Reports unsafe conditions to supervisor/manager.
Reports accidents, injuries, near-misses, property damage or loss to supervisor.
Provides for a safe work environment by following all safety and security procedures and rules.
All team members must maintain a neat, clean and well groomed appearance. (Specific standards outlined in team member handbook).
Assists other Front Desk Personnel when need.
Perform any related duties as requested by supervisor/manager.
Qualifications
KNOWLEDGE, SKILLS & ABILITIES
The Hotel may consider equivalent combination of acceptable education and experience providing the knowledge, skills and abilities cited below, when applicable
Any combination of education and experience equivalent and graduation from high school or any other combination of education, training or experience that provides the required knowledge skills and abilities. High school diploma preferred.
Prior hospitality experience preferred, but not required.
Considerable skill in the use of a calculator and prepare moderately complex mathematical calculations without error.
Ability to effectively deal with internal and external customers, some of whom will require high levels of patience, tact and diplomacy to defuse anger, collect accurate information and help resolve conflicts.
Ability to read, listens, and communicates effectively in English, both verbally and in writing.
Ability to access and accurately input information using a moderately complex computer system.
Hearing and visual ability to observe and detect signs of emergency situations.
PHYSICAL DEMANDS
Ability to stand and move throughout front office and continuously performs essential job functions.
Stand 95% of shift
Lifting up to 25 pounds maximum.
Occasional twisting, bending, stooping, reaching, standing, walking.
Frequent talking, hearing, seeing and smiling.
Benefits
401(k)
Disability insurance
Employee assistance program
Health insurance
Life insurance
Paid time off
Room Discounts
Employee Food and Beverage Discounts
EEO: Driftwood Hospitality Management is committed to a diverse and inclusive workplace. We are an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, pregnancy, genetic information, protected veteran status, or any other legally protected status.
Front Desk Receptionist
Front desk associate job in Henderson, NV
FRONT DESK RECEPTIONIST: Hawthorn Suites is looking to hire the right team member to join our front desk team.. Computer experience and the ability to work with others is a must.. Experienced is preferred but we will also train the right person. We have a Night Audit position open for 2 nights a week .The evening shift is available 4PM to 12PM. Please call and ask for Lena Glace the GM.
Auto-ApplyAGENT (ON-CALL) - FRONT DESK
Front desk associate job in Las Vegas, NV
Description:
It is the primary responsibility of the Front Desk Agent to provide excellent customer service and create a safe and friendly environment for employees and guests by promoting goods and services, assigning rooms, registering guests, determining credit, rendering bills, receiving cash and credit payments, and providing excellent guest service. All duties are to be performed in accordance with departmental and property policies, practices, and procedures.
Top 5 Specific Job Functions:
Responsible for the complete registration process including, but not limited to, check-in, check-out, and providing guest services as outlined in the PlayLV Handbook and department policies and procedures.
Obtain payment from guests upon check in and check out for all accrued charges.
Fill out all applicable forms for various transactions/procedures as well as shift reports as specified in the policies and procedures of the front desk.
Responsible for stocking and restocking workstation.
Responsible for directing guests, internal and external, to appropriate departments.
Other Specific Job Functions:
Must promote and represent PlayLV in a positive manner at all times, focusing on enhancing all guest experiences, utilizing professional language appropriate for the workplace.
Responsible for assisting/resolving complaints, providing information and coordinating activities within the Front Office Operation.
Must have a working knowledge and understanding of casino programs and offers and must understand the process regarding casino gaming criteria and it's implication towards room assignments and billing.
Consistently monitors room rack, room type availability, room change status, room status, room rates and occupancy.
Perform various guest services (send, receive, and process fax transmissions, mail services, text messages; and answer and accommodate incoming phone calls, etc.) in a timely and professional manner.
Must be able to retain and communicate information given by other departments, guests, and or fellow team members and relay to management.
Must work well in stressful, high pressure situations and maintain composure and objectivity under pressure.
Must be able to sufficiently multitask while servicing high volumes.
Must be able to stand for extended period of time.
Must maintain a positive upbeat attitude with all internal and external guests.
Must maintain a positive, friendly demeanor when dealing with difficult guest.
Other related duties as necessary
This job description in no way states or implies that these are the only duties to be performed by the employee in this position. It is not intended to give all the details or a step-by-step account of the way each procedure or task is performed. The incumbent is expected to perform other duties necessary for the effective operation of the department.
Requirements:
MINIMUM QUALIFICATIONS:
Excellent interpersonal, customer service, communication skills.
Ability to work inside and continuously maneuver around front desk area for periods of up to four hours at a time.
Ability to respond calmly in busy situations.
Must be able to lift up to 60 pounds. Must have good manual dexterity to be able to type, grab, grip, pull, hold, tear, sort, reach, and file appropriate paperwork.
Must be able to tolerate areas containing secondary smoke. Bend, stoop, crouch, crawl, reach, kneel, twist and grip items. Stand and walk for long periods of time. Maneuver up and down stairs.
Respond to visual and aural clues.
Must be able to work in an environment with a high noise level.
Must be able to work at a fast pace and in stressful situations.
Required:
Must be able to communicate effectively in English, in both written and oral forms.
High school diploma and or GED
Ability to obtain and maintain Gaming License and Alcohol Awareness Card
At least six months guest service experience
At least six months experience handling multi-line phones
Previous experience with LMS and PC software programs (MS Word, Excel)
Professional appearance and demeanor
Ability to work varied shifts, including weekends and holidays
Ability to:
perform job functions with attention to detail, speed, and accuracy
prioritize and organize
be a clear thinker, remaining calm and resolving problems using good judgment
follow directions thoroughly
multi task in various situations
understand guest service needs
work cohesively with co-workers as part of a team
work with minimal supervision
maintain confidentiality of guest information and pertinent hotel data
Preferred:
At least one year of Front Desk experience
Previous experience working in a similar hotel setting
CERTIFICATES, LICENSES, REGISTRATIONS:
Union Referral
WORK SCHEDULE/HOURS:
Varies
Plaza is an Equal Opportunity Employer. In compliance with the Americans with Disabilities Act, Plaza will provide reasonable accommodations to qualified individuals with disabilities and encourages both prospective and current employees to discuss potential accommodations with the employer.