Front desk associate jobs in Washington, PA

Register and assign rooms to guests. Issue room key and escort instructions to Guest Service Agent or directly to guest. Sort, and track incoming mail and messages. Transmit and receive messages using all communication avenues. Answer inquiries pertaining to hotel services, registration of guests, and shopping, dining, entertainment, and travel directions. Compute bill, collect payment, and make change for guests. Make, confirm, and cancel reservations via all communication avenues. Post charges such as room, food, liquor, or telephone to guest bill if interface is inoperable. Make reservation, transportation, or entertainment reservations for guest. Deposit guest valuables in hotel safe deposit box. Ability to accurately use various office software. Have a full working knowledge and expertise of each shift including night audit. Requirements Requirements Skills to be successful in the role would include: Knowledge of OnQ operating system a plus! Must have a comprehensive knowledge of the English language to effectively communicate with guests, associates, and vendors. Ability to accurately report information. Ability to assist with various office tasks as needed. Attend required meetings. Adjusts to high-pressure conditions and is open to change. Assumes responsibility for personal growth and development. Relevant training and experience and additional education preferred. CPR and first aid training preferred but can be trained.

Job DescriptionWe are seeking an enthusiastic Hotel Front Desk Attendant who will be the first point of contact for our guests, creating a positive and lasting impression. You will handle all aspects of a guest's stay, from check-in to check-out, while embodying our property's vision, mission, and core values. Your multitasking skills and guest-focused mentality will be key to ensuring a seamless experience.Compensation: $13.50 - $14 hourly Responsibilities: Welcome guests warmly, determine their needs, and manage the registration process. Operate hotel switchboard, take calls and provide information and transfer calls Balance cash at the end of the shift and generate accounting reports for the benefit of the next shift Provide guests with information about hotel amenities, dining, and travel directions. Take reservations over the telephone, through emails and in person, including groups Qualifications: Availability to work flexible schedules, including weekends and holidays. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Physical ability to stand, walk, and lift up to 25 pounds as needed. Experience in hospitality or customer service is preferred but not required. Proven customer service experience with a strong guest-focused mentality About Company Our vision is to positively impact, and our mission is to raise the bar on what relationships, reputation, and returns mean in hospitality. We are passionate about owner results with proven systems, talent, and intentional culture to fuel optimal outcomes.

Job Description Essential Duties and Responsibilities As a Front Desk Agent, hours of operation mid-shift and evening-shift. Assistance of Guests and Guest services to contribute to an overall exceptional experience from check-in through check-out. A Front Desk Agent contributes to the first impressions of our Guests and, therefore, must perform the following tasks to the highest standards: Act in accordance with all security and emergency procedures and manage the instigation of these, as required Ensure that all Guest complaints managed, recorded, and resolved promptly Support the Night Auditor with all Front Desk and accounting related duties Produce nightly reports, as required Inform Departments of special requests, early/late departures, room changes and other Guest requests Maintain good communication and work relationships in all hotel areas Act in accordance with fire, health and safety regulations and follow the correct procedures when required Serve your role and Team in an environmentally-conscience manner. Required Skills and Requisites Job Requirements Front Desk Agents are always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behavior's, skills, and values that follow: Positive attitude and good communication skills Commitment to delivering a high level of customer service Excellent grooming standards Flexibility to respond to a range of different work situations Flexible work schedule Day Shift and Night Shift It would be advantageous in this position for you to demonstrate the following capabilities and distinctions: Two years Front Desk experience Knowledge of the hospitality industry High level of IT Proficiency Able to speak and understand Spanish Palette Hotels, we are dedicated to creating and sustaining meaningful hospitality careers for our associates. We support our associates with highly competitive salaries, outstanding health benefits, extensive training and development programs, promotion from within the organization, and a positive team-based culture where people make the difference. Palette Hotels is an equal opportunity employer with policies prohibiting unlawful discrimination on the basis of any protected classification under applicable local, state and/or federal laws, which can include race, color, creed, sex, national origin, age, veteran status or physical or mental disability unrelated to job requirements. Palette Hotels policies also provide for a drug-free workplace, where the use, possession, or influence of illegal drugs or alcohol while on company time is generally prohibited. An employee's use (or abuse) of legally prescribed medication may also implicate company policy, where it impairs judgment or work performance or otherwise creates workplace safety risks.

Why us? When you are looking for a new job, you know in your heart you want to work where you belong. The Renaissance Pittsburgh Hotel, managed by Sage Hospitality, may just be your ideal location. Together we create a friendly, supportive culture that is intriguing and refreshing to those who are seasoned in hospitality as well as those putting their toes in the water for the first time. Let us show you how it's done. Join forces with the top hospitality team around and navigate our guests through their journey in the hotel, restaurant, bar, downtown Pittsburgh, and beyond. There are many moving pieces to the operation. With attention to detail, empathy and multi-tasking abilities you could be the perfect fit. Could this be where you belong? At Sage we create a culture of belonging. Our team members serve with creativity, and passion. Sage associates execute unforgettable experiences and take pride in our communities. We set new standards in hospitality. Job Overview Responds in a professional and courteous manner to arriving, departing and in-house guests by providing accurate and timely information and services. Responds to telephone and in-person inquiries regarding reservations, hotel information and guest concerns. Responsibilities Greets and completes established check-in procedures for arriving guests on a daily basis, using both manual and computerized methods, in order to ensure guest are satisfied and in rooms as requested. Facilitates guest departure (check-out) on a daily basis by following established manual and computer procedures in order to close guest accounts and open the room for the next sell. Regularly calculates and/or posts monies, receipts, guest accounts and other forms of credit using accurate, proper cash handling methods and established procedures in order to present the customer with timely and precise hotel charges upon check-out and maintain accurate hotel records. Courteously answers inquiries and accepts reservations, both in person and by telephone, by accurately communicating hotel rates and information and by using suggestive selling techniques to sell room nights, increase occupancy and revenue. Maintains good customer relations by keeping abreast of all in-house and area functions in order to answer questions and concerns with timely and knowledgeable responses, in person and on telephone. Operates the PBX equipment by accepting incoming calls, assisting outgoing calls, scheduling and setting wake-up calls and paging guests to provide guests with timely and efficient service. Controls cash transactions at the front desk and maintains complete responsibility for personal bank as specified by hotel bank agreement policy. Maintains a friendly, cheerful and courteous demeanor at all times. Qualifications Education/Formal Training High School diploma or equivalent Experience None required Knowledge/Skills Must have high school graduate level mathematical aptitude, know standard cash handling procedures and knowledge of computerized cash register systems. Must have past experience in dealing directly with the public and acquired general knowledge of basic customer service skills. Must be fluent in oral and written English. Must be able to use tact and understanding when dealing with a variety of customer service problems, including stressful and highly emotional situations. Must be highly organized and able to pay attention to minute written and verbal details, particularly when performing multiple tasks. Physical Demands The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Must be able to read written communiques and monochrome computer screen. Must be able to operate computer, calculator and telephone keyboards, for cash handling and paperwork processing. Must be able to understand and follow verbal/written instructions, work on more than one task at a time, and be able to communicate both verbally and in writing. 90% of shift is standing, Bending/kneeling - repeated bending and kneeling required while filing. Mobility - must be able to reach all areas of hotel to assist clients. Occasional standing. Occasional carrying and lifting of files and office items up to 25 lbs. Environment Prolonged standing at indoor, thermostatically climate-controlled work station under florescent lighting. Work inside 95% Benefits The Perks: Fully Loaded Medical, Dental, & Vision Insurance 401(k) with 100% Employer Match Paid Vacation and Sick Time Complimentary Employee Meals Hotel Discounts (Both Marriott and Sage Portfolios) Eligible for Referral Bonuses Incentive Programs Cell Phone Discounts Salary USD $16.79 - USD $18.65 /Hr.

We are seeking an enthusiastic Hotel Front Desk Attendant who will be the first point of contact for our guests, creating a positive and lasting impression. You will handle all aspects of a guest's stay, from check-in to check-out, while embodying our property's vision, mission, and core values. Your multitasking skills and guest-focused mentality will be key to ensuring a seamless experience.

ABOUT US Union Fitness' mission is to serve our clients with passion and integrity. Without you, we can't do what we love to do - empowering our members to be stronger and healthier. We believe that it is our duty to hold ourselves and our clients to a higher standard. We practice what we preach and uphold the values that make Union Fitness the community that it is. ABOUT THE POSITION We are seeking dynamic and experienced individuals to join our team. The ideal candidate will be responsible for assisting with the daily operations of the front desk and gym operations. Duties include greeting and directing members, assisting with managing check-ins and all member accounts in MindBody, and aiding the members and managers. ESSENTIAL JOB FUNCTIONS Always provide excellent customer service to members and visitors during the check-in process with a friendly and professional manner. Give tours and provide accurate information to prospective members. Be knowledgeable of all membership and class options available and assist customers in making selections that meet their needs. Answer emails, calls and in-person questions in a timely and professional manner or direct them to the appropriate manager. Proactively address member and visitor concerns or complaints. Check members into MindBody system accurately and effectively run point of sale system. Regular and predictable attendance Complete all incident reports as necessary Perform other duties as assigned; this is not an all-inclusive descriptive list. Ensure safe work practices are being followed at all times. Proper conduct and professionalism is essential at all times. Maintain a professional appearance appropriate for a gym environment. MINIMUM QUALIFICATIONS Experience in a customer service environment, preferably in the fitness or recreation industry Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to effectively present information on one-on-one and small group situations to clients, and other employees in the organization. Ability to read and comprehend simple instructions, short correspondence and memos. Ability to add, subtract, multiply and divide in all units of measure. Working knowledge of Microsoft Office Suite or similar word processing applications and MindBody scheduling software. Strong organizational skills. Must be able to concentrate through distractions and communicate effectively. GENERAL INFORMATION $15.75/hour Immediate need Part-time -15 to 25 hours per week on site BENEFITS Free gym membership Free Parking on-site Employee Assistance Program Commuter Benefit Program We are an equal opportunity employer and considers all qualified applicants equally without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, or disability status.

Job DescriptionBenefits: Free parking Competitive salary Dental insurance Employee discounts Flexible schedule Free uniforms Health insurance Opportunity for advancement Paid time off Vision insurance Join The Body Bar Team, in delivering the highest quality esthetic & customer service to our clientele! The Body Bar Fitness & Spa is a unique upscale massage, day spa, UV tanning & fitness facility in the Town of McCandless, on McKnight Road in the North Hills of Pittsburgh. We are seeking an experienced esthetician, who is responsible & customer service-oriented - with a friendly & mature personality. Candidates must hold a current PA State Esthetics license, be computer literate, have strong verbal skills, phone manners & the ability to multi-task. Esthetic Requirements: Facial & Body waxing - including female Brazilian Facials, Peels & Microdermabrasion Body Treatments - including scrubs & mud wraps Airbrush Tanning Lash lifts & tinting Brow laminations & tinting Product sales Hydrafacial, Neveskin, Cryoskin & Microchanneling experience is a plus The ability to work both independently & as part of a team Represent the company in a positive & professional manner Generous commissions in addition to a base hourly wage on esthetic services, products & membership sales. Must be available for a minimum of 3 Saturday shifts each month. Front Desk Responsibilities include but are not limited to: Assisting customers checking in & out of the facility In person & telephone customer service Scheduling service appointments Maintain client database Processing cash & credit card transactions Educating customers on services, packages, memberships & products Troubleshooting & problem solving Assist in opening and/or closing the facility as needed Assist in maintaining facility appearance, equipment cleanliness & maintenance Daily laundry - towels & linens Administrative & clerical work The ability to work both independently & as part of a team Represent the company in a positive & professional manner Applicants need to be available between 20-30 hours per week. Hours needed are afternoon/evenings M-Th until 8pm - Fri shifts until 5pm & Saturday until 4pm. We are closed Sundays and all major holidays. Reliable transportation is a must. Perks include FREE UV tanning, FREE gym w/fitness classes membership, discounted spa services, FREE parking & a pleasant working atmosphere. Full-time employees are eligible for Health, Dental & Vision insurance, and vacation & holiday pay.

Careers at Our Amazing Place. At The Children's Institute of Pittsburgh, we've built our legacy on being amazing. After more than a century of the highest quality care and service to children and their families, we're forever proud of our team members who don't just make a career here - they make a difference. Job Title: Service Ambassador (Front Desk Attendant) Location: 1405 Shady Ave. Pittsburgh, PA 15217 (Sq. Hill) Schedule: Part Time Monday through Thursday 2pm - 7pm, Friday 12pm - 5pm The Service Ambassador serves as the first point of contact for clients at The Children's Institute, demonstrating a comprehensive understanding of clinical practices, workflows, and standards related to client care and business operations. This role involves providing a personalized service, responding to client inquiries, navigating care options, scheduling appointments, collecting payments, and ensuring seamless communication between clients and internal staff. The Service Ambassador is committed to delivering exceptional service that supports The Children's Institute's mission and values. Responsibilities Provide excellent personalized service. Be the first point of contact for clients at The Children's Institute regarding care navigation. Respond to client inquiries to promote CI comprehensive services to meet clients' needs or potential client needs. Schedule appointments, collect co-pays/deductibles and ensures that this information is available for client care providers and internal staff. Greet clients, caregivers, guests, and vendors professionally both in person and on the phone following care navigation and experience model guidelines. Demonstrate the ability to consistently operate standard office equipment such as telephones, computers, copiers, fax machines and other tools. Ensure steady operations of the telephone system, includes answering lines as needed, directing calls to appropriate staff, receiving and distribution of messages complete with all pertinent information. Accurately input client demographic and insurance information into EMR's Obtain initial prescriptions for all scheduled services per organizational guidelines. Complete timely data entry for no-shows, cancellations and arrived appointments as assigned. Help families navigate through systems of care! Qualifications High school diploma or GED preferred. Minimum of three years of healthcare or customer service experience required. Certification in CPR, First Aid, Child Abuse (training will be provided). Clearances Required: Act 73 FBI, Act 34 Criminal Clearance, and Act 33 Child Abuse Clearance The Children's Institute of Pittsburgh is an Equal Opportunity Employer. We serve a diverse population of children and families, and we want our workforce to reflect that same diversity. We want all interested individuals to feel welcome in applying for a career at our amazing place - we can't wait to meet you! The Children's Institute does not exclude, deny benefits to, or otherwise discriminate against any person on the basis of race, color, national origin, religious creed, AIDS or HIV status, disability, ancestry, age, gender, sexual orientation, gender identity or expression, genetic information, marital status, union membership, or veteran/military status in employment.

Full-time Description Register and assign rooms to guests. Issue room key and escort instructions to Guest Service Agent or directly to guest. Sort, and track incoming mail and messages. Transmit and receive messages using all communication avenues. Answer inquiries pertaining to hotel services, registration of guests, and shopping, dining, entertainment, and travel directions. Compute bill, collect payment, and make change for guests. Make, confirm, and cancel reservations via all communication avenues. Post charges such as room, food, liquor, or telephone to guest bill if interface is inoperable. Make reservation, transportation, or entertainment reservations for guest. Deposit guest valuables in hotel safe deposit box. Ability to accurately use various office software. Have a full working knowledge and expertise of each shift including night audit. Requirements Requirements Skills to be successful in the role would include: Knowledge of OnQ operating system a plus! Must have a comprehensive knowledge of the English language to effectively communicate with guests, associates, and vendors. Ability to accurately report information. Ability to assist with various office tasks as needed. Attend required meetings. Adjusts to high-pressure conditions and is open to change. Assumes responsibility for personal growth and development. Relevant training and experience and additional education preferred. CPR and first aid training preferred but can be trained.

Aquila's Front Desk Attendant (part-time) greets and registers fitness center members upon entry and performs a variety of administrative duties. Hourly pay for the position is $10 per hour and there are several work shifts available, including weekends. You will enjoy all of the following benefits at Aquila: Paid sick time Continuing education reimbursements Service bonuses Commuter pre-tax benefits Fitness retailers discount programs 401k plan with company match Responsibilities include: Greet and check-in members at entrance of facility Provides outstanding customer service Anticipates and responds to member needs Perform various other duties as assigned Qualifications: High School Diploma Knowledge of Windows, Internet browsers, and ability to learn new software Skills required: Excellent verbal communication skills Customer service oriented Organized Positive attitude Punctual Dependable Maintain a desire for continual improvement All candidates must be able to complete a background check.

GENERAL DESCRIPTION: Under direction of the Assistant Parks and Recreation Director, performs duties that support the safe and efficient operation of the Community Center and Tennis Center. These duties include supervising use of the facility and enforcing all facility rules, regulations and policies. The Recreation Leader verifies memberships and assists visitors, members and participants with questions or concerns. Responsible to monitor and maintain equipment, games, and facility as needed as well as assisting contracted instructors with paperwork and setups. SKILLS, DUTIES, AND RESPONSIBILITIES: REQUIRED SKILLS AND ABILITIES: Computer and Technology Skills: Working knowledge of Microsoft Office software including Word, Excel, and Outlook, as well as, recreational software application. Language Skills: Ability to understand and carry out both written and oral instructions. Ability to effectively provide information and respond to questions from clients, customers, groups of managers, and the general public. Ability to read and understand reports and procedure manuals. Mathematical Skills: Ability to add, subtract, multiply and divide in all units of measure, using whole numbers, common fractions, and decimals with and without a calculator. Ability to calculate figures and amounts such as proportion, percentage, volume, and area. Reasoning Abilities: Ability to solve practical problems and deal with a variety of situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form and to explain them to others in a clear understandable manner. Physical Abilities: Constantly Incurred (More than 75% of time on job) Ability to sit for extended periods, Ability to communicate orally, Ability to hear conversation. Ability to perform repetitive finger movement, Ability to visually observe physical conditions of the facilities and grounds including potentially hazardous conditions. Frequently Incurred (Between 25% - 75% of time on job) Ability to stand for extend periods, Ability to walk. Occasionally Incurred (Less than 25% of time on job) Ability to lift and carry medium weight (Max 40 lbs.), Ability to reach high or low level including bending and stooping. Other Skills and Abilities: An understanding of basic business operations. ESSENTIAL DUTIES AND RESPONSIBILITIES: Verifies membership status of all individuals entering the Community Recreation Center. Processes membership applications and program registrations and payments. Performs or coordinates all necessary functions to ensure the community center is operating efficiently and to the maximum service of the community. Routinely walks through the facility to insure monitor activity, the safety of users, and to check the status of the facility. Provides good customer service to facility users, greets them and addresses needs, concerns, and questions related to the use of the Community Recreation Center. Performs other essential duties as assigned or required. NON- ESSENTIAL DUTIES AND RESPONSIBILITIES: Assists with inventory, supplies and equipments as necessary Performs non-essential duties as assigned or required. REQUIRED QUALIFICATIONS: Education: None Experience and Training: Must be 18 years or older with some volunteer or paid experience involving interaction with the public or recreation related programs. Licenses/Certification: Must hold valid Act 33 (Child Abuse) / Act 34 (Criminal History) clearances. Possesses CPR/AED credential or the ability to obtain them within 90 days. SUPERVISION FROM THE FOLLOWING: This position t ypically receives supervision from the Assistant Parks and Recreation Director. SUPERVISION TO THE FOLLOWING: This position t ypically does not give supervision to others. WORK Environment: This position routinely works in a normal indoor environment with both office and gymnasium type settings and is also required to visit outdoor sites including visits park sites, attend seminars and other meetings, while being exposed to outside weather conditions and navigating rough terrain.

Oversees the daily operation for all areas of the Front Desk to include guest check-in, guest check-out, monitoring the front desk switchboard, and assisting with guest needs while assuring that the highest degree of quality guest care is maintained at all times. ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned. Requires ability to perform all functions pertaining to the operations of the front office including guest information, switchboard, reservations, and front desk . Strives to provide a quality experience for all resort guests through their interaction with the front office department. Follows all policies of the WPC and addresses problem situations with guests through approved procedures and/or guidelines. Develops a positive working relationship with all other departments in Wilson Lodge and divisions of the WPC. Exerts a positive influence on other resort personnel through an upbeat personality, and by always attempting to enhance the guests visit. Attends training seminars, conferences, schools and meetings as directed to continually develop personal knowledge of hospitality operations. Works flexible schedule including weekends, evenings and holidays. Requires thorough knowledge of the lodge, resort, and surrounding areas. Must have excellent telephone and customer service skills. Responsible for assisting with keeping the lobby “guest ready” at all times. Assists front desk staff with the handling of guest issues, while having an understanding of when to involve a Manager for further direction. Implements established emergency protocol when necessary. Monitors front lobby and front entrance areas while performing the supervisory responsibilities. Serves as a witness to money drops. Conducts all check-in and check-out procedures with all overnight guests while practicing the standards of Signature Training. Quotes rates and packages and sells “walk in” reservations. Understands how to processes lodging charges and no-show fees for all in-house guests, group master accounts, and direct bill accounts. Capable of producing daily summaries for Management staff and various departments. Interact with the public with a cheerful and positive attitude, solve guest problems and complaints in a proper manner, and maintain harmonious working relationships with fellow employees. EDUCATION and/or EXPERIENCE One year certificate from college or technical school; or three to six months related experience and/or training; or equivalent combination of education and experience.

Organize, confirm, process, and conduct all guest check-ins/check-outs, room reservations, requests, changes, and cancellations. Secure payment; verify and adjust billing. Activate and file room keys. Process all guest requests and relay messages. Print contingency lists to have a record of all guests in case of emergency. Identify and explain room features to guests; supply guests with directions and information regarding property amenities, services, and hours of operation, and local areas of interest. Follow up on any outstanding requests or problems from the previous day and are resolved. Run and review daily reports/logs. Complete designated cashier and closing reports in the computer system. Accept and record wake-up call requests and deliver to appropriate department. Count bank at beginning and end of shift; secure bank. Process all payment types, adjustment vouchers, paid-outs, correction vouchers, and miscellaneous charges; provide change. Notify Loss Prevention/Security of any guest reports of theft. Follow all company policies and procedures; report accidents, injuries, and unsafe work conditions to manager; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge all guests according to company standards; anticipate and address guests' service needs; assist individuals with disabilities; thank guests with genuine appreciation. Speak with others using clear and professional language; answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others; support team to reach common goals. Comply with quality assurance expectations and standards. Stand, sit, or walk for an extended period of time. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors. At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.

The Front Desk Agent is responsible for greeting and registering guests, providing prompt and courteous service, and closing out guest accounts upon completion of stay, as well as ensuring the guest has an exceptional stay, to meet hotel's high standards of quality. This description is a summary of primary responsibilities and qualifications. The job description is not intended to include all duties or qualifications that may be required now or in the future. The Hotel operates 24 hours a day and 7 days a week, so operational demands require variations in shift days, starting times, and hours worked in a week. At this time, the position requires three evening shifts and two overnight shifts. Greet customers immediately with a friendly and sincere welcome. Use a positive and clear speaking voice, listen to understand requests, respond with appropriate action and provide accurate information such as outlet hours and local attractions. Complete the registration process by inputting and retrieving information from a computer system, confirming pertinent information including number of guests and room rate. Make appropriate selection of rooms based on guest needs. Code electronic keys, certificates, and coupons as appropriate. Requires continual standing and movement throughout front office areas. Promptly answer the telephone using positive and clear communication. Input messages into the computer. Retrieve messages and communicate the content to the guest. Retrieve mail, small packages and facsimiles for customers as requested. Field guest complaints, conducting thorough research to develop the most effective solutions and resolve complications such as location changes or credit issues. Listen and extend assistance in order to resolve problems such as price conflicts, insufficient heating and air conditioning, etc. Remain calm and alert especially during emergency situations and heavy hotel activity. Plan and implement detailed steps by using experienced judgment and discretion. Keeps the corridors and service area neat at all times. The ideal candidate for this position: Prior hospitality experience preferred, but not required. Ability to effectively deal with internal and external customers, some of whom will require high levels of patience, tact and diplomacy to defuse anger, collect accurate information and help resolve conflicts. Ability to read, listen, and communicate effectively. Hearing and visual ability to observe and detect signs of emergency situations Professional, positive attitude and actions when communicating with guests and team members. EOE/ M / F /D/V

The Front Desk Agent is responsible for greeting and registering guests, providing prompt and courteous service, and closing out guest accounts upon completion of stay, as well as ensuring the guest has an exceptional stay, to meet hotel's high standards of quality. This description is a summary of primary responsibilities and qualifications. The job description is not intended to include all duties or qualifications that may be required now or in the future. The Hotel operates 24 hours a day and 7 days a week, so operational demands require variations in shift days, starting times, and hours worked in a week. At this time, the position requires three evening shifts and two overnight shifts. Greet customers immediately with a friendly and sincere welcome. Use a positive and clear speaking voice, listen to understand requests, respond with appropriate action and provide accurate information such as outlet hours and local attractions. Complete the registration process by inputting and retrieving information from a computer system, confirming pertinent information including number of guests and room rate. Make appropriate selection of rooms based on guest needs. Code electronic keys, certificates, and coupons as appropriate. Requires continual standing and movement throughout front office areas. Promptly answer the telephone using positive and clear communication. Input messages into the computer. Retrieve messages and communicate the content to the guest. Retrieve mail, small packages and facsimiles for customers as requested. Field guest complaints, conducting thorough research to develop the most effective solutions and resolve complications such as location changes or credit issues. Listen and extend assistance in order to resolve problems such as price conflicts, insufficient heating and air conditioning, etc. Remain calm and alert especially during emergency situations and heavy hotel activity. Plan and implement detailed steps by using experienced judgment and discretion. Keeps the corridors and service area neat at all times. The ideal candidate for this position: Prior hospitality experience preferred, but not required. Ability to effectively deal with internal and external customers, some of whom will require high levels of patience, tact and diplomacy to defuse anger, collect accurate information and help resolve conflicts. Ability to read, listen, and communicate effectively. Hearing and visual ability to observe and detect signs of emergency situations Professional, positive attitude and actions when communicating with guests and team members. EOE/ M / F /D/V

Oversees the daily operation for all areas of the Front Desk to include guest check-in, guest check-out, monitoring the front desk switchboard, and assisting with guest needs while assuring that the highest degree of quality guest care is maintained at all times. ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned. Requires ability to perform all functions pertaining to the operations of the front office including guest information, switchboard, reservations, and front desk . Strives to provide a quality experience for all resort guests through their interaction with the front office department. Follows all policies of the WPC and addresses problem situations with guests through approved procedures and/or guidelines. Develops a positive working relationship with all other departments in Wilson Lodge and divisions of the WPC. Exerts a positive influence on other resort personnel through an upbeat personality, and by always attempting to enhance the guests visit. Attends training seminars, conferences, schools and meetings as directed to continually develop personal knowledge of hospitality operations. Works flexible schedule including weekends, evenings and holidays. Requires thorough knowledge of the lodge, resort, and surrounding areas. Must have excellent telephone and customer service skills. Responsible for assisting with keeping the lobby “guest ready” at all times. Assists front desk staff with the handling of guest issues, while having an understanding of when to involve a Manager for further direction. Implements established emergency protocol when necessary. Monitors front lobby and front entrance areas while performing the supervisory responsibilities. Serves as a witness to money drops. Conducts all check-in and check-out procedures with all overnight guests while practicing the standards of Signature Training. Quotes rates and packages and sells “walk in” reservations. Understands how to processes lodging charges and no-show fees for all in-house guests, group master accounts, and direct bill accounts. Capable of producing daily summaries for Management staff and various departments. Interact with the public with a cheerful and positive attitude, solve guest problems and complaints in a proper manner, and maintain harmonious working relationships with fellow employees. EDUCATION and/or EXPERIENCE One year certificate from college or technical school; or three to six months related experience and/or training; or equivalent combination of education and experience.

Job DescriptionDescription: About Us At Concert Hospitality, we bring a commitment to collaborative excellence, a unified vision, and shared principles of partnership to every aspect of hotel management. Our approach is seamless and tailored, ensuring each property under our management offers a unique and exceptional guest experience. Join our team of Experience Curators! Concert Hospitality has an amazing opportunity as a Front Desk Agent About Courtyard Hotel Pittsburgh Our hotel in Coraopolis, PA, is just moments from popular destinations including Robert Morris University, Moon Township, UMPC Events Center, and Robinson Town Centre. Our inviting hotel near attractions in downtown Pittsburgh has everything you need for a successful stay. Recharge in our hotel rooms with free Wi-Fi, ergonomic workspaces, and signature plush Marriott bedding. Satisfy your appetite at the Bistro, our on-site restaurant, and bar serving healthy breakfast and dinner options, Starbucks coffee, and evening cocktails. You can also try restaurants like Hyeholde Restaurant and Ditka's during your stay. Maintain your fitness at our 24-hour fitness center or enjoy outdoor activities at Moon Park. Our event venue is also a great choice for your next business meeting. Ask about group rates when you book 10 or more rooms for your attendees. Whatever brings you to Coraopolis, enjoy your stay at Courtyard Pittsburgh Airport You should join our team if you believe... · That people come first and that our curators are the driving force behind our success. · In joining an organization that cares about and supports your career growth and development. - In providing leadership and guidance to the front desk team is You're a great fit for this role if you... · Have a passion for delivering an elevated guest service experience. · Always look for that “something extra” that will surprise and delight our guests. · Enjoy greeting guests in a friendly matter · Enjoy completing the registration process for guests as well as handle the check out process We're excited to have you join us because... · You have experience in the hospitality industry - Two years combined prior front desk or related field experience You have ability to read, write, speak and understand the English language to communicate effectively with guests and employees. Here's the Core of Concert Hospitality: We have a place for you on our team if your passion is to create UNMATCHED COMMITMENTS. What else do YOU need to know… This job posting is intended to describe the general nature and level of work being performed by people assigned to this job. It is not intended to include all duties and responsibilities. The order in which duties and responsibilities are listed is not significant. We are an equal opportunity employer. Requirements:

Job Description We are searching for an enthusiastic, service-focused hotel front desk agent to join our guest services team. You'll welcome guests, manage accounts, answer inquiries, and field complaints to ensure we deliver an excellent experience to every guest. You will bring excellent communication skills and a passion for putting our guests first. If you love interacting with people in a positive work environment, apply now! Compensation: $11 - $13 hourly Responsibilities: Bookkeeping: keep accurate records of all hotel guest account information Work with the housekeeping staff to ensure rooms are ready for new guests Greet, check-in, and check out guests when they arrive and leave the premises, distribute keys and room assignments, and record credit card information Take incoming calls, online and in-person room bookings requests, and answer questions about guests' needs involving room rates, available rooms, amenities, rewards programs, and special requests Mitigate customer complaints as needed Qualifications: Possesses strong customer service skills, interpersonal skills, organizational skills, and time management skills At least one year of hospitality industry experience as a hotel front desk agent or similar position preferred Has experience answering telephone calls and troubleshooting stressful situations Must have graduated high school, received a GED or equivalent Exhibits working knowledge of Microsoft Office and reservation management systems About Company 1150 Banksville Rd Pittsburgh, PA, 15216

Benefits: 401(k) Employee discounts Night Auditor/Guest Services Job Title: Night Auditor/Guest Services Department: Front Desk Reports To: General Manager FLSA Status: Non-Exempt Position Summary: The Night Auditor provides outstanding guest service by providing the guest with assistance in any area necessary, answering telephones, making reservations, check-in and checkout guests. Collect and record all reports relating to total hotel sales for the day, keep financial records up to date, process guest bills, and perform the duties of a Front Desk Associate during the night audit shift. The Night Auditor is also responsible for being the Acting Manager On Duty (MOD). Essential Duties and Responsibilities: Keeping hotel financial records in order Verifying that all accounts are balanced and supported by documentation Checking guests in and out of the hotel Responding to Guests needs, request, and complaints Answering the phone and making reservations Summarizing each nights operations and listing any follow up tasks for management Performing duties on a daily checklist Knows al emergency procedures for hotel and guest safety Acting as the Manager on Duty (MOD) during hours when no MOD is available Complete knowledge of hotel operating policies and procedures Wash, Dry, and Fold Laundry Set up, Cook, and Clean for daily guest breakfast Competencies: To perform the job successfully, an individual should demonstrate the following. Communications - Exhibits good listening and comprehension. Expresses ideas and thoughts in written form. Expresses ideas and thoughts verbally. Keeps others adequately informed. Selects and uses appropriate communication methods. Adaptability Adapts to change in the work environment. Manages competing demands, Accepts criticism and feedback. Changes approach or method to best fit the situation. Cooperation Establishes and Maintains effective relationships. Exhibits tact and consideration. Displays a positive outlook and pleasant manner. Helps and supports co- workers. Works cooperatively in group situations. Works actively to resolve conflict. Customer Service - Displays courtesy and sensitivity. Manages difficult or emotional customer situations. Meets commitments. Responds promptly to customer needs. Solicits customer feedback to improve service. Dependability - Commits to doing the best job possible. Follows instruction. Keeps commitments. Meets attendance and punctuality guidelines. Responds to requests for service and assistance. Takes responsibility for own actions. Planning & Organization - Integrates changes smoothly. Plans for additional resources. Prioritizes and plans work activities. Sets goals and objectives. Uses time efficiently. Works in an organized manner. Quality - Fosters quality focus in others. Improves processes. Measures key outcomes. Sets clear quality requirements. Solicits and applies customer feedback. Use of Technology - Adapts to new technologies. Demonstrates required skills. Keeps technical skills up to date. Troubleshoots technological problems. Uses technology to increase productivity. Qualifications: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirement below is representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Education/Experience: High school diploma or general education degree (GED); or one to three months related experience and/or training; or equivalent combination of education and experience. Language Ability: Read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Write routine reports and correspondence. Speak effectively before groups of customers or employees. Mathematical Ability: Add, subtract, multiply and divide in all units of measure, using whole numbers, common fractions and decimals. Compute rate, ratio and percent, and draw and interpret bar graphs. Reasoning Ability: Apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Deal with problems involving several concrete variables in standardized situations. Software Skills: Working knowledge of MS Office: Knowledge of hotel management software (PMS) Certificates and Licenses: N/A Supervisory Responsibilities: None Work Environment: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. This job operates in a hotel environment. Shifts may include weekends and holidays. The role routinely uses standard cleaning equipment that is found in hotel laundry rooms. The role routinely uses standard kitchen and bar equipment. Will work around chemicals and must be able to read labels as well as measure proper amount of chemicals to be used in washing procedures. Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Requires ordinary conversation, hearing, and visual acuity. Bend, squat, kneel, twist and reach repetitively. Stand, walk for prolonged periods (8 hours per day), and move about the office and customer facilities as necessary. Performing this job regularly requires use of hands to finger, handle, or feel objects, tools or controls. Employee must occasionally lift and/or move up to 50 pounds. Employee must be able to climb several flights of stairs property is not equipped with an elevator. The above job description is not intended to be an all-inclusive list of duties and standards of the position. Incumbents will follow any other instructions and perform any other related duties, as assigned by their manager.