Front Desk Clerk - Bilingual (Russian, Spanish, Farsi, Dari) Speakers Preferred
Front desk clerk job in Sacramento, CA
Join Elica's mission and become a part of a team where every day is an opportunity to make a positive impact in your community!
At Elica Health Centers, we share a common goal: provide the best possible patient care to our growing community! Our passion extends throughout Elica, from the exceptional healthcare services we provide to our underserved patients at our Community Health Clinics and state-of-the-art mobile medicine program, Health on Wheels, to our Resource Center where we empower patients and members of the community to connect with resources to help them build healthy and full lives.
WHAT YOU'LL DO:
The Front Desk Clerk will register patients, collects fees, enter registration, intake and verify data in the electronic health record system; Greet and serve all who come into the clinic and provide excellent customer service at all times. The Front Desk Clerk will also assists Providers in non-medical tasks.
BENEFITS:
Retirement Savings Made Easy: Enjoy a 403(b) retirement plan with up to 4% employer matching and 100% immediate vesting-start building your future from day one!
Comprehensive Healthcare Options: Choose from two Anthem Blue Cross PPO plans for medical, plus dental and vision coverage for you and your family.
Employer-Funded HRA: Our Health Reimbursement Arrangement helps cover out-of-pocket medical costs, giving you peace of mind.
Flexible Spending Accounts: Take advantage of two FSA options: Health Care FSA and Dependent Care FSA, tailored to suit your needs.
Security for the Unexpected: We provide company-paid basic Life and AD&D Insurance, with options to enhance coverage.
Enhanced Protection: Explore additional benefits like Hospital Indemnity, Critical Illness, and Accident Insurance, plus ID Theft Protection and Pet Insurance.
Time to Recharge: Enjoy accrued paid time off, paid holidays, and Employee Assistance Plan (EAP) access, which includes counseling, financial, and legal services, along with a vast library of online resources.
Invest in Yourself: Benefit from our Tuition Reimbursement Program for ongoing education and growth, plus CME/CEU and license reimbursements for eligible roles.
This is more than just a benefits package-it's a commitment to your health, well-being, and professional success!
Learn more about Elica's services and mission at our website or check us out on Facebook.
Compensation - Dependent Upon Experience
$21.00 - $27.00 an hour
Requirements
WHAT ARE WE LOOKING FOR?
The successful candidate will be willing and able to:
Provides excellent customer service reflecting Elica's value of respect, integrity, collaboration and service
Schedules appointments and manages patients' appointments according to the Providers schedule
Checks voicemail, answers external and internal phone calls; resolves questions as appropriate; transfers calls to the appropriate department & staff as needed
Checks-in patients and completes full registration in a timely manner including scanning in completed patient intake packet, insurance card, and identification card into EPIC
Enters every patient's data into EPIC; Performs other clerical tasks as needed
Chart preparation to ensure all patients chart include full registration, insurance card, demographics and forms updated accordingly
If an Eligibility Worker is not available, checks patient eligibility on the state medical website, calls private insurances and/or Medicare to check patient's eligibility
Completes assigned tasks in personal in-box and workflow dashboard in-box
Collects payment from patients at time of registration as well as additional payments needed after the visit. Reconciles transactions for cash each time cash is used for payment
Demonstrates knowledge of Special programs including Every Woman Counts, Elica's Sliding Fee Discount program, Vaccines for Children, Children's Health and Disability Program and other special programs so as to appropriately support each patient's enrollment
The successful candidate has:
High School Diploma or Equivalent
Current BLS Certification required
Knowledge of modern office equipment
Knowledge of basic medical clinic care and procedures a plus
HIPAA knowledge is a must
Bilinguals Russians/Spanish/Farsi/Dari/Slavic are highly preferred
Essential Skills/Abilities:
Demonstrated exceptional customer service skills
Ability to maintain records and files
Ability to operate personal computer
Ability to exert physical effort maintaining and distributing files
Ability to abide by standards of professional ethics and maintain confidentiality
Additional Requirements
Must have a current and valid California driver's license and the ability to provide proof of personal auto insurance on the vehicle driven during working hours.
If selected for an employment opportunity with Elica Health Centers, external hires must provide proof of immunizations (Hepatitis B, MMR, Varicella & Tetanus), tuberculosis clearance, and proof of COVID-19 vaccination status* prior to their scheduled start date. Please be advised that this position is subject to criminal background investigation and drug screen.
Physical Requirements and Work Environment
The work environment is characteristic of a medical clinic environment. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is frequently required to sit; use hands to handle or feel. The employee is also required to stand; walk; and reach with hands and arms. The employee must occasionally lift and/or move up to 20 pounds. Specific vision abilities required by this job include close vision, distance vision, and the ability to adjust focus. The employee must also possess hearing and speech to communicate in person and over the phone. The noise level in the work environment is usually quiet.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
*Elica Health Centers is a healthcare facility that adheres to the mandates issued by the California Department of Public Health including the recent orders regarding the COVID-19 vaccine. Medical and religious exemptions will be considered.
Salary Description $21.00 - $27.00 hourly
Desk Clerk - West Capitol - (Temporary) - Swing Shift
Front desk clerk job in Sacramento, CA
At Mercy, you can build a career that builds communities. At Mercy Housing, your work creates homes, hope, and opportunity. Join a mission-driven team where mercy, justice, and respect guide everything we do-from empowering residents to supporting your personal and professional growth. Together, we're transforming lives through affordable housing and inclusive communities.
The Desk Clerk has various responsibilities, providing customer service to residents, monitoring the residents and visitors in and out of the building, providing security to the property, and communicating appropriately and adequately with the proper authorities and Property team.
We encourage candidates with lived experience to apply. This is an on-site position.
Schedule: Tuesday-Sunday 4pm-12am
Pay: $20.00-$22.00/hour
This is a temporary position.
Minimum Requirements: High school diploma or equivalent / General office experience.
Knowledge and Skills:
* Work with diverse and vulnerable populations who have experienced homelessness.
* Answer telephone and greet residents and guests clearly.
* Treat a variety of people with respect and compassion.
* Maintain confidentiality.
* Decide when an incident is an emergency and take appropriate action.
* Write messages in a legible fashion.
* This is a brief description summarizing the abilities and skills needed for the position.
Entry Technician (Roseville, CA)
Front desk clerk job in Roseville, CA
Start your career with FCC and become part of our global team of passionate waste industry professionals.
Under the direct supervision of the Plant Maintenance Manager, the Plant Mechanic is responsible for the complete Plant preventative maintenance and scheduled repairs of the fixed equipment supported in the Material Recovery Facility and C&D (Construction and Demolition) Waste Facility
Primary Duties and Responsibilities:
Diagnose or troubleshoot mechanical problems using charts, technical manuals and expertise.
Performs repairs and maintenance on recycling equipment and C&D equipment to maximize safe and productive operations.
Replaces conveyor belts, electrical motors, hydraulic cylinders and other mechanical parts.
Maintains equipment, parts, and supplies inventories by checking stock to determine inventory level; anticipating needed equipment, parts, and supplies; placing and expediting orders; verifying receipt.
Use hand tools, power tools and electrical tools.
Fabricates repair parts by using machine shop instrumentation and equipment.
Able to cut with torch and weld.
May repair and install plumbing, electrical and HVAC systems.
Follows all safety policies and procedures.
Able to work on heights using Aerial Working Platform (boom lift, scissor lifts etc.)
Performs other job-related duties as assigned or apparent.
Job Qualifications
Education:
High school diploma or G.E.D.
Experience and Competencies:
At least 2 years of industrial experience, training, or a combination
Basic Knowledge on hydraulic and pneumatic system
PLC troubleshooting and problem-solving ability with practical, mechanical and electrical aptitude.
Prior experience in a manufacturing environment.
Prior experience working with conveyors.
Valid driver's license.
Mechanical or trade school certificate.
Must be willing to work any shift & some weekends
Pay:$27.00 - $32.00
Benefits
Health Care Plan (Medical, Dental & Vision)
Retirement Plan (401k, IRA)
Life Insurance (Basic, Voluntary & AD&D)
Paid Time Off (Vacation, Sick & Public Holidays)
Short-Term & Long-Term Disability
Training & Development
FCC Environmental Services, LLC operates in a multicultural, global environment and is a richly diverse organization operating seamlessly as one company. We aim to attract, motivate and retain the best people in our industry, whatever their background. We share the same passion to deliver world-class solutions to our customers. We have the best waste management professionals in the industry and develop this talent in an inspiring work environment.
FCC Environmental Services, LLC is proud to be an equal opportunity workplace employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, veteran status or any other characteristic. We are an Equal Opportunity Employer of Minorities, Females, Protected Veterans, and Individual with Disabilities.
Auto-ApplyData Entry Associate
Front desk clerk job in West Sacramento, CA
Job Description
Our client is a leading force in advancing safer, smarter AI technology. Their work has been featured in Forbes, The New York Times, and other major outlets for pioneering high-quality, human-verified data that powers today's top AI systems.
They've built a global community of expert contributors and have already paid out more than $500 million to professionals worldwide who help train, test, and improve next-generation AI models.
Why Join This Team?
Earn up to $18 USD/hr, paid weekly
Payments via PayPal or AirTM
Access to a free Model Playground to test and interact with leading AI models
Flexible, remote work - no contracts or fixed hours
Join a global network of experts contributing to AI advancements
Incentive payments may apply depending on project terms
Requirements
Bachelor's degree or currently enrolled
Strong analytical and problem-solving skills
Ability to develop professional-level prompts
Strong writing skills for clear, concise explanations
Close attention to detail and accuracy
Nice to Have (If Applicable)
Background in literature, creative writing, history, philosophy, theology, etc.
Prior writing or editorial experience
Interest or background in AI, machine learning, or creative tech tools
What You'll Do
Adopt a user mindset to create natural, real-world data
Use structured rubrics to evaluate and address user needs
Review, rank, and evaluate AI outputs for reasoning and problem-solving quality
Contribute across multiple projects based on your skills and experience
Provide clear written explanations and feedback to improve AI systems
Apply now to help shape the future of safe and intelligent AI systems!
Pittsburg CA_Data entry_10-key, SAP_Multiple positions
Front desk clerk job in Pittsburg, CA
360 IT Professionals is a Software Development Company based in Fremont, California that offers complete technology services in Mobile development, Web development, Cloud computing and IT staffing. Merging Information Technology skills in all its services and operations, the company caters to its globally positioned clients by providing dynamic feasible IT solutions. 360 IT Professionals work along with its clients to deliver high-performance results, based exclusively on the one of a kind requirement.
Our services are vast and we produce software and web products. We specialize in Mobile development, i.e. iPhone and Android apps. We use Objective C and Swift programming languages to create native applications for iPhone, whereas we use Android Code to develop native applications for Android devices. To create applications that work on cross-platforms, we use a number of frameworks such as Titanium, PhoneGap and JQuery mobile.
Furthermore, we build web products and offer services such as web designing, layouts, responsive designing, graphic designing, web application development using frameworks based on model view controller architecture and content management system. Our services also extend to the domain of Cloud Computing, where we provide Salesforce CRM to effectively manage one's business and ease out all the operations by giving an easy platform. Apart from this, we also provide IT Staffing services that can help your organization to a great extent as you can hire highly skilled personnel's through us.
We make sure that we deliver performance driven products that are optimally developed as per your organization's needs. Take a shot at us for your IT requirements and experience a radical change.
Job Description
We are looking to fill multiple positions for Data entry operators in Pittsburg CA.
Qualifications
10-Key experience is required.
Additional Information
in person Interview is acceptable.
Front Desk Agent
Front desk clerk job in Rancho Cordova, CA
Job Description
About the Role:
The Front Desk Agent serves as the primary point of contact for guests at a hospitality establishment, ensuring a welcoming and efficient check-in and check-out experience. This role is pivotal in creating a positive first impression and maintaining guest satisfaction throughout their stay. The Front Desk Agent manages reservations, processes payments, and addresses guest inquiries and concerns promptly and professionally. They collaborate closely with other hotel departments to coordinate guest services and resolve any issues that may arise. Ultimately, this position contributes significantly to the overall guest experience and the smooth operation of the front desk area.
Minimum Qualifications:
High school diploma or equivalent.
Previous experience in a customer service role, preferably in hospitality or front desk operations.
Basic computer skills and familiarity with property management software.
Strong communication and interpersonal skills.
Ability to work flexible hours, including evenings, weekends, and holidays.
Preferred Qualifications:
Experience using hotel management software such as Opera, Maestro, or similar systems.
Multilingual abilities to assist a diverse guest population.
Certification in hospitality or customer service training programs.
Knowledge of local area attractions and transportation options.
Conflict resolution and problem-solving skills.
Responsibilities:
Greet and welcome guests upon arrival with a friendly and professional demeanor.
Manage guest check-in and check-out processes efficiently using property management systems.
Handle reservations, cancellations, and modifications accurately and promptly.
Respond to guest inquiries, requests, and complaints in a courteous and timely manner.
Coordinate with housekeeping, maintenance, and other departments to ensure guest needs are met.
Process payments, issue receipts, and maintain accurate records of transactions.
Maintain the cleanliness and organization of the front desk area.
Provide information about hotel services, local attractions, and transportation options.
Ensure compliance with all hotel policies and procedures, including safety and security protocols.
Skills:
The Front Desk Agent utilizes strong communication skills daily to interact effectively with guests, ensuring their needs are understood and met promptly. Organizational skills are essential for managing reservations, processing payments, and maintaining accurate records efficiently. Proficiency with property management software enables the agent to handle check-ins, check-outs, and room assignments seamlessly. Problem-solving abilities are frequently applied to address guest concerns and coordinate with other departments to resolve issues. Additionally, interpersonal skills foster a welcoming environment that enhances guest satisfaction and encourages repeat visits.
Front Desk Supervisor
Front desk clerk job in Roseville, CA
Thank you for considering a career with Revive Med Spa-a dynamic and rapidly growing leader in aesthetic medicine. As San Diego's top-rated Med Spa positioned for growth, there's never been a more exciting time to join our team.
With eight locations and a team of expert RNs, PAs, and NPs, we provide a comprehensive range of non-surgical aesthetic treatments, including Botox, fillers, regenerative therapies, and advanced skin rejuvenation.
At Revive, we're proud of the positive, performance-driven culture we've cultivated over the last 20 years. Our core values-client obsession, accountability, continuous improvement, open feedback, kindness, and innovation-guide everything we do.
We are looking for an organized person who is an expert in customer service and excited to expand the Revive Med Spa team! The Front Desk Supervisor plays a vital role in assisting store manager with overseeing the daily operations of the Med spa and ensuring a smooth and efficient workflow. They are responsible for assisting management with supervising the activities of the med spa staff, managing patient appointments, and maintaining a high level of customer service. They are also responsible for assisting the retail manager with maintaining the inventory of medical supplies and products. They ensure that the med spa has sufficient stock levels to meet patient needs, while minimizing waste. The Front Desk Supervisor also collaborates with the Retail Manager and administrative staff to ensure a smooth supply chain process.
Job Title : Front Desk Supervisor-- Full time (40+ hrs/week)
Experience:
Must have at least 2 years supervisor experience in retail/customer service
Must have at least 1 year experience as inventory specialist or similar role, preferably in a medical or healthcare setting.
Skilled in use of Excel and Word.
High school diploma or equivalent
Essential Skills and Abilities
Familiarity with medical supplies, including their storage requirements and regulatory guidelines.
Proficient in using inventory management software.
Excellent organizational and time management skills, with the ability to prioritize tasks and meet deadlines.
Strong attention to detail and accuracy in data entry and record-keeping.
Effective communication and interpersonal skills, with the ability to collaborate with cross-functional teams.
Ability to adapt to a fast-paced work environment
Strong knowledge of Medspa services, procedures, and customer service principles.
Detail-oriented with a strong focus on accuracy and quality.
Responsibilities:
Staff Supervision: Provide leadership and guidance to the Medspa staff, including aestheticians, nurses, and support personnel. Assign tasks, monitor performance, and provide feedback to ensure the highest quality of service delivery. Help Store Manager to conduct regular staff meetings and training sessions to foster teamwork and professional development.
Appointment Management: Coordinate and manage patient appointments, ensuring efficient scheduling and optimal utilization of resources. Maintain an organized appointment calendar, ensuring that appointments are properly spaced and staffed. Communicate with patients to confirm appointments, provide pre-visit instructions, and address any concerns or questions.
Customer Service: Ensure that all staff members deliver exceptional customer service to patients. Assist Store Managers with addressing patient inquiries, complaints, and feedback promptly and professionally. Implement and maintain service standards to exceed patient expectations.
Inventory and Supplies: Collaborate with the Retail Manager to ensure adequate stock levels of supplies, and products required for Medspa services. Monitor supply usage, place orders as needed, and ensure proper storage and organization of supplies.
Inventory Management: Monitor and maintain accurate inventory records, including stock levels, expiration dates, and product information.
Requirements:
Legal documentation establishing eligibility to be legally employed in the country in which you apply.
Ability to work Full Time which may include mornings, evenings, and weekends.
Physical ability to carry out the essential functions of the job including stocking shelves, checking out sales, standing or walking the entire shift, and frequent lifting up to 25 pounds.
Bilingual Preferred
Organizational Relationships
Reports to Store Manager
Salary
$20-$25/Hour
Benefits for Full time Employees
401K Eligibility
Revive Med Spa is an EEO/Affirmative Action Employer and does not discriminate on the basis of age, race, color, religion, gender, sexual orientation, gender identity, gender expression, national origin, protected veteran status, disability or any other legally protected status.
Auto-ApplyFront Desk Supervisor
Front desk clerk job in Roseville, CA
Job DescriptionDescription:
Arbor Lodging is a leading hotel investment and management company with a growing portfolio of hotels throughout the United States, Mexico, and the Caribbean. We have been entrusted by numerous partners and are approved managers for Marriott, Hilton, Hyatt, and IHG. Our service ethos is proactive and holistic, fostering an environment where guests feel truly welcomed and supported at every interaction. Our culture is people-focused, data-driven, and results-oriented.
Summary:
The Front Desk Supervisor (FDS) is responsible for consistently delivering results that contribute to the mission and overall success of the hotel by accomplishing performance objectives. They are the lead front desk support for the Operations Manager, assisting with the accounting and human resources functions of the Front Office. The main focus of the role is the training, supervising, and scheduling of the front desk team. The FDS serves as the lead point person with regard to the Front Desk technology systems and in-house guest marketing initiatives. The FDS also represents the hotel with all guests in absence of the General Manager and Operations Manager. Will also function as a Guest Service Agent.
Duties & Responsibilities:
Ensure all staff is properly trained on all front desk operations, hotel facilities and services, local directions and safety and emergency procedures. Ensure all staff has the supplies needed to effectively carry out their job functions
Supervise the front desk and reservation functions to ensure the delivery of superior guest services, the security of monies, credit card transactions and guest information
Responsible for the supervision of the security of cash, credit card transactions, and guest information
Supervise the overall seasonal demand reservation strategy as communicated by the hotel management team with regard to room type and length of stay pricing. Work with the hotel's property management system to maximize revenue through occupancy and rate adjustments based on market conditions
Establish effective Front Desk communication and information system through logs, department meetings, and one-on-one interaction with the staff
Ensure guest special requests are fulfilled and proper delivery of guest services is delivered.
Establish and implement appropriate service recovery guidelines in order to ensure complete guest satisfaction. Respond to guest complaints or concerns in a prompt and professional manner
Promote teamwork and quality service through daily communication and coordination with other shifts and departmental management
Register guests, issue room keys, provide information on hotel services and room location. Answer phones in a prompt and courteous manner
Supervising the accurate processing all cash and credit card transactions in accordance with established procedures including but not limited to posting all charges, completing cashier and other reports, preparing deposits, and counting/securing assigned cash bank(s)
Communicate any outstanding guest requests or issues to management that may require additional monitoring or follow-up
Regularly sell hotel rooms through direct client contact
Ensure compliance with federal, state and local laws regarding health, safety, and alcohol services
Perform other duties as assigned
Requirements:
Qualifications:
High School diploma or equivalent required
Two years of previous hotel front desk experience required
Ability to speak, read, and write fluent English; other languages beneficial
Professional verbal and written communication skills
Mathematical skills, including basic math, budgeting, profit/loss concepts, percentages, and variances preferred
Problem solving, reasoning, motivating, organizational and training abilities preferred
Experience with Microsoft Office and PEP systems required
Frequently standing up, bending, climbing, kneeling, and moving about the facility
Carrying, lifting or pulling items weighing up to 50 pounds
Frequently handling objects and equipment
Will be required to work mornings, evening, weekends, and holidays
Benefits:
Competitive salary
Annual review with increase potential
401k program with company match
Additional benefits may be available
Arbor's Guiding Principles:
Arbor Lodging focuses on Five Guiding Principles to foster a culture where growth, development, and progression thrive within the properties:
Do the Right Thing - Operate and act with integrity in all you do even when it is not convenient.
Lead with Heart - Be kind, passionate and hospitable.
Be Accountable - Take ownership and deliver results.
Aim Higher - Go above and beyond to exceed expectations and pursue thoughtful change.
Celebrate Differences - Embrace diversity; respect individual opinions and ideas.
Arbor Lodging Management provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, Arbor Lodging Management complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities.
Front Desk Associate
Front desk clerk job in Roseville, CA
NVISION Eye Centers is one of the largest ophthalmology providers in the U.S., with over ninety centers across six states including California, Nevada, Oregon, Arizona, Texas, and Utah. An innovative leader in ophthalmology, we are dedicated to providing the best patient experience through the use of the latest technology and treatment by the most talented and experienced surgeons in the industry. With more than 3,000 eye doctors referring their patients and trusting their own eyes to NVISION surgeons, NVISION Eye Centers is the Eye Doctors' #1 Choice .
This position is primarily responsible for acting as the first point of contact for all patients in a high traffic medical office. Duties include phone management, initial screening of calls to determine information that is needed, confirming and rescheduling appointments. The position will be responsible for coordinating patient files and ensuring that proper documentation is in each file. They will be an intricate part of the flow of the center and responsible for making sure that each patient is seen in a timely manner by performing the following duties.
Responsibilities
Manages phones, screens calls to determine information that is needed, confirms and reschedules appointments.
Coordinates patient files and ensures that proper documentation is in each file.
Greets patients in an enthusiastic manner as they arrive and guides them through the initial steps of the consultation process.
Obtains authorizations for any medical patients.
Scans and enters insurance cards and ensures accuracy of information.
Audits invoices against purchase orders, researches discrepancies, and approves for payment.
Investigates problems with obtaining payment for bills.
Makes concrete attempts to add value or to make improvements for the customer and acts on behalf of the customer being served to promote fair and timely internal resolution of issues.
Prepares charts for next day's appointments.
Greets patients, has them complete the proper paperwork and informs them of the process flow, by communicating clearly with the customer regarding expectations.
Handles center correspondence by possessing the ability to convey a concise, honest and respectful message in written and verbal communications.
Qualifications
2+ years Ophthalmology experience or healthcare experience preferred
High School Diploma or equivalent
Desire to provide an exceptional patient experience
Min USD $19.00/Hr. Max USD $23.00/Hr. Not ready to apply? Connect with us for general consideration.
Auto-ApplyFront Desk - Member Service
Front desk clerk job in Carmichael, CA
Member Service Representative -
Member Service Representative
Reporting To: Front Desk Lead - General Manager
Core Values:
Personnel
- People are our business, without our Team we would not be able to accomplish our goals.
Development
- We are committed to the growth, and development of our Team, both at work and at home, we want you to be the absolute best version of yourself.
Competitiveness
- We want to WIN! We want people driven to compete not only amongst others, but against themselves; it is having the GRIT to push yourself harder than you ever have before.
Execution
- Setting a goal and exceeding it. Having a plan to achieve our goals, and through strategic planning, being able to make an adjustment when we are faced with unexpected challenges and finding a way to come out on top.
Our Culture
- Constantly striving to be “Perpetually Triumphant,” always up for the challenge, because we are ready to take everything head on. Listening to our Coaches, trying new things, taking the feedback given and making something positive happen.
We Can….. We Will….. Be….. “Perpetually Triumphant!”
John LaRosa II Owner Operator
:
The Member Service Representative is a key position within the club. The front desk is where our guests and members receive their first impressions of the club as they enter. The Member Service Representative (MSR) is required to greet guests and members with warmth and enthusiasm by smiling and welcoming each person into our location. The Member Service Representative (MSR) is expected to tour and enroll guests in memberships, personal training services, and provide accurate and detailed information about our facility. In addition to assisting our guest and members with questions and providing excellent customer service, our FDA helps maintain a high level of cleanliness within the club by conducting regular walk throughs. The Member Service Representative (MSR) assists in day to day operations that include, but is not limited to, setting up monthly billing, handling billing issues, educating members on club services and supplements, and many other operational duties. This job entails a wide scope of duties and offers room for career growth within the company. This entry level position will provide the education and development needed to thoroughly understand the meaning behind being, “Perpetually Triumphant!”
Requirements:
High School Diploma
Current CPR
Minimum of one year of customer service employment
Current Food Handler Card - location depending
Tanning Certification - location depending
OLCC permit - location depending
Additional Competencies Needed:
Positive attitude
Competitive mindset
Retail sales experience preferred
Strong Work Ethics and Integrity
Strong Team Oriented Skills
Strong Communication Skills
Strong Multi-Tasking Skills
Proficient reading and writing skills
Expectations:
Greet all members & guests with a smile and wish them well as they exit the club.
Check in all members and guests in accordance with company procedures.
Answer phones in accordance with the Elements expectations.
Track telephone and walk in inquiries.
Communicate events and schedules with members.
Know club facility, services, amenities, programs and schedules.
Facilitate all member requests in accordance with our agreement policies or forward to a manager.
Follow uniform policy, in order to maintain a professional appearance.
Follow all Point of Sale procedures.
Facilitate payment of member services in accordance with company procedures.
Maintain a clean and organized work area; as well as regular walk throughs of locker rooms and weight floor (for cleanliness and clutter).
Assist in all projects/expectations as delegated by club management.
Complete guest tours focusing on helping our members reach their potential, by not just purchasing a basic membership, but by focusing on real results, and accountability with our Peak Plus Results Membership and our Personal Training Department success stories.
Meet Kick-off - Orientation scheduling goals.
Meet club sales goals.
Get members involved in personal training.
Schedule personal training sessions.
Follow all policies and procedures in Employee Handbook.
Above description may be subject to change or alteration at any time.
By signing the below, I am stating I understand the above and what is required of me to fulfill my duties as a
Member Service Representative (MSR)
.
PNWCV LLC., also reserves the right to modify this at any time. As a Team Member, you may also be asked/required to take on tasks outside of this job description.
Print Name: _________________________________________________ Date: _________________
Signature: ___________________________________________________ Date: _________________
Elements Health Clubs schedule team members based on individual club needs. Shifts range between club opening and closing hours. Member Service team members cannot be guaranteed hours or shifts due to each club's ever changing needs due to time of year, each team member's specific skill set and performance, club budgets and direct report directives.
Auto-ApplyPart-Time Front Desk Associate
Front desk clerk job in Dixon, CA
The Part-Time Front Desk Associate is responsible for the daily activity at the entrance and front desk. Compensation: $18-20/hr FirstService Residential will compensate the successful candidate in accordance with the posted range. The salary or wage paid to the successful candidate will be commensurate with experience, education, and specific job responsibilities. For positions designated at a client's property, the salary or wage will also be premised upon the client's directive. The base pay range is subject to change and may be modified in the future.
Job Responsibilities:
The job duties listed are typical examples of the work performed by positions in this job classification. Not all duties assigned to every position are included, nor is it expected that all positions will be assigned every duty.
Front Desk
* Responsible for the daily overall functioning of the front desk to ensure that all members and guest are greeted with high-level customer service; including but not limited to a welcome and a smile.
* Responsible for verifying that each person who enters provides the proper identification and ensures that only active members enter the facility.
* Answer phones, offering high-level of customer service; route calls accurately and appropriately.
* Responsible for cash and cash drawer reconciliation during each shift.
* Ensure all rules and regulations are being followed at all times; notify management or direct supervisor if a member or guest is not adhering to the rules and regulations.
* Assist with training current and new associates.
* Communicate with maintenance staff as needed to maintain high-level of cleanliness throughout the grounds.
* Maintain front desk area by ensuring that trash and debris are picked up and windows are washed and clean.
* Coordinate on set-up and take-down of tables, chairs and decorations for social events or club activities.
* Practice and adhere to FirstService Residential Global Service Standards.
* Conduct business at all times with the highest standards of personal, professional and ethical conduct.
* Perform or assist with any operations as required to maintain workflow and to meet schedules. Notify supervision of unusual equipment or operating problems and the need for additional material and supplies.
* May participate in any variety of meetings and work groups to integrate activities, communicate issues, obtain approvals, resolve problems and maintain specified level of knowledge pertaining to new developments, requirements, policies, and regulatory guidelines.
* Ensure all safety precautions are followed while performing the work.
* Follow all policies and Standard Operating Procedures as instructed by Management.
* Perform any range of special projects, tasks and other related duties as assigned.
Skills & Qualifications:
* Must be able to work a flexible schedule.
* Strong written and verbal communication skills.
* Excellent general math skills.
* Must be able to handle multiple tasks.
* Strong attention to detail.
* Must be able to work independently and prioritize daily work load.
* Strong customer service skills.
* Must be able to handle pressure and deadlines related to the job; and be able to respond to customers that may be upset.
* Strong internal/external customer relation skills required with ability to communicate effectively with all levels of management, associates, members and other stakeholders.
* Must be able to work various holidays and weekends.
* Must be able to handle deadlines and pressure of the position.
* Must have reliable transportation.
* Working knowledge of Microsoft Applications.
Education & Experience:
* High school diploma or equivalent.
* 2 years customer service experience.
Physical Requirements & Working Environment:
The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
* Must be able to lift 30 lbs.
* Ability to lift, push and move equipment and furniture.
* Must be able to sit and stand for extended periods of time.
* Talking and listening occur continuously in the process of communicating with clients, guests, supervisors, associates, and vendors.
* Must be able to communicate both on the phone and in person in order to resolve issues related to the business.
* Must have finger dexterity for typing/using a keyboard.
* Must be mobile enough to move around the office and during outside events; including walking on uneven surfaces and standing for long periods of time.
* Ability to work with inside and outside environmental elements (noise, weather, etc.).
* Ability to work around pool equipment and chemicals.
* Hours over and above normal office hours will occur, including evenings, holidays, and some weekends. Schedule is subject to change based on business needs.
Tools & Equipment Used:
* Office equipment; computers, printers, scanning, telephone, etc.
What We Offer:
* Medical, dental, and vision plans (full time and part time 30+ hours)
* Part time 20+ hours qualify for dental and vision
* 401K match
* Time off including vacation, sick, and company paid holidays
* Pet insurance available
* Tuition reimbursement
* Legal services
* Free emotional wellbeing and daily life assistance support for all associates
* Domestic partner coverage
* Health savings account
* Flexible spending account
About Us:
FirstService Residential transforms the property management landscape by providing professional association management services to over 9,000 residential communities across the United States and Canada.
Our dedication to associate satisfaction and growth is recognized by our Great Place to Work certification, exemplifying our commitment to fostering a positive and inclusive workplace culture. Our 19,000 associates can count on competitive salaries, top-tier medical, dental, and retirement benefits, career training, and support for continued professional development.
Disclaimer:
The above information in this description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job. This is not an all-inclusive job description; therefore, management has the right to assign or reassign schedules, duties, and responsibilities to this job at any time.
FirstService Residential is an equal opportunity employer committed to a diverse and inclusive workforce. Applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy), age, sexual orientation, national origin, marital status, parental status, ancestry, disability, gender identity, veteran status, genetic information, other distinguishing characteristics of diversity and inclusion, or any other protected status.
Qualified applicants with arrest and/or conviction records will be considered for employment in a manner consistent with federal and state laws. All offers of employment with FirstService Residential are contingent upon a satisfactory background check.
Front Desk Associate
Front desk clerk job in Woodland, CA
Job DescriptionBenefits:
Bonus based on performance
Employee discounts
Opportunity for advancement
We are looking for a positive Front Desk Associate to join our team! At the Front Desk, you are the face of our business and set the tone for creating exceptional experiences for all our members. You will greet members, answer questions, solve issues, and perform administrative duties as needed.
You are a natural people person with a passion for health and fitness. You understand the impact you can have through customer service and take pride in creating smiles and resolutions.
Company Overview
Our mission is to make our communities healthier one member at a time. So, Come and Join our NSFit Family and be one of the many that are changing lives today.
Job Summary
Greet each member and guest promptly, enthusiastically and with a smile to create a friendly positive entrance into the gym, even while engaged with other guests. Provide security and control to the front door area of the facility. Answer phone by the third ring in a professional and courteous manner and use proper phone greeting techniques and script. Reserve time/make appointments for classes, events, consultations, or other activities sponsored by the gym. Process payments, product purchases, and other cash handling activities.
Responsibilities
Enthusiastically greet members, prospective members, and guests
Provide a high-level of customer service to all members and effectively resolve issues
Handle front desk activities including answering phones, checking-in members, process payments, etc.
Ensure gym systems and processes are followed
Enforce facility rules and regulations, ensuring facility is clean and safe
Qualifications
Previous customer service experience preferred
Strong communication and customer service skills
Upbeat and positive attitude!
Passion for health & fitness
Basic computer proficiency
Benefits/Perks
Fun work environment
Free Gym Access
Front Desk Associate
Front desk clerk job in Woodland, CA
Benefits:
Bonus based on performance
Employee discounts
Opportunity for advancement
We are looking for a positive Front Desk Associate to join our team! At the Front Desk, you are the face of our business and set the tone for creating exceptional experiences for all our members. You will greet members, answer questions, solve issues, and perform administrative duties as needed.You are a natural people person with a passion for health and fitness. You understand the impact you can have through customer service and take pride in creating smiles and resolutions. Company OverviewOur mission is to make our communities healthier one member at a time. So, Come and Join our NSFit Family and be one of the many that are changing lives today. Job Summary
Greet each member and guest promptly, enthusiastically and with a smile to create a friendly positive entrance into the gym, even while engaged with other guests. Provide security and control to the front door area of the facility. Answer phone by the third ring in a professional and courteous manner and use proper phone greeting techniques and script. Reserve time/make appointments for classes, events, consultations, or other activities sponsored by the gym. Process payments, product purchases, and other cash handling activities.
Responsibilities
Enthusiastically greet members, prospective members, and guests
Provide a high-level of customer service to all members and effectively resolve issues
Handle front desk activities including answering phones, checking-in members, process payments, etc.
Ensure gym systems and processes are followed
Enforce facility rules and regulations, ensuring facility is clean and safe
Qualifications
Previous customer service experience preferred
Strong communication and customer service skills
Upbeat and positive attitude!
Passion for health & fitness
Basic computer proficiency
Benefits/Perks
Fun work environment
Free Gym Access
Compensation: $16.50 per hour
OUR MISSION STATEMENT
NSFit started in 1996, formerly known as Iron Club. Over the past 24 years, NSFit has transformed from a 6000 sq ft facility to 7 locations across Northern California. Each location offers something different to meet the needs of their community. We offer cutting edge group exercise classes, to high-quality one on one personal training, child care services, pools, basketball, racquetball, online services, competitive events, and much more. We also love to be a part of our community, participating in outreaches that give back, in addition to our own event we host every Thanksgiving called The Turkey Blast, a community-sponsored event that has fed over 1,000 people over the past 10+ years. Our motto is "Changing a Life is Life-Changing".
Our mission is to make our communities healthier one member at a time. So, Come and Join our NSFit Family and be one of the many that are changing lives today.
Auto-ApplyBilingual Front Desk Receptionist (Sacramento)
Front desk clerk job in Sacramento, CA
Wilshire Law Firm is a distinguished, award-winning legal practice with over 18 years of experience, specializing in Personal Injury, Employee Rights, and Consumer Class Action lawsuits. We are dedicated to upholding the highest standards of Excellence and Justice and are united in our commitment to achieve the best outcome for our clients.
You will work side by side on a team of dynamic, collaborative, and client-focused professionals who are committed to delivering on our founding core values: Excellence, Teamwork, and Integrity.
The Opportunity
As our Front Desk Receptionist, you will have the opportunity to greet, assist, and provide direction and information to clients, visitors, and other guests of the firm.
Accountable for
Greet clients, visitors, and guests of the firm.
Determine the purpose of each person's visit and direct or escort them to the appropriate location.
Answer, screen, and direct a heavy volume of phone calls to staff.
Take messages and schedule appointments.
Receive mail, documents, packages, and courier deliveries and deliver or distribute items.
Perform administrative and clerical support tasks.
Perform basic filing and recordkeeping.
Qualifications
Excellent verbal communication skills.
Excellent interpersonal and customer service skills.
Basic understanding of administrative and clerical procedures and systems.
Proficient with Microsoft Office Suite or related software.
Must be bilingual in Spanish.
High school diploma or equivalent required.
Compensation
$24.00 - $28.00 depending on experience
Benefits
Paid time off and paid holidays
Opportunities for growth and advancement
Team outings and sponsored events
Employee referral bonus programs
Firm-paid Medical HMO with affordable upgrades
Firm-paid Life and AD&D insurance
Low-cost Dental and Vision plans
401k
FSA (Flexible Spending Account)
EAP (Employee Assistance Program)
Pet Insurance
Strive for Excellence. Fight for Justice. Foster Unity.
Wilshire Law Firm celebrates being an equal employment opportunity provider to all people in accordance with all applicable laws. We are committed to providing reasonable accommodations to assist individuals with disabilities during the application process and to facilitate their performance of essential job functions throughout their employment.
Join Wilshire Law Firm
Los Angeles, Irvine, San Diego, Oakland, Sacramento, Riverside, Torrance
Part time-Front Desk
Front desk clerk job in Fairfield, CA
Clerical
Suisun Opening-Must be available M-Sat. Front Desk/Customer Service: Help with UPS packages and shipping, greet customers, answer phones, help with other postal services such as passport pictures, stamps, shipments, and other mail or clerical duties as needed.
Front Desk
Front desk clerk job in Lodi, CA
Job DescriptionDescription:
Who Are We:
Founded in 2010, Grand Fitness Partners is a leading Planet Fitness Franchisee, owning and operating 92+ locations. We strive to achieve Planet Fitness' mission to enhance people's lives by providing a high-quality fitness experience in a welcoming, non-intimidating environment.
Who You Are:
All of our Team Members at Planet Fitness share one thing in common - a passion for our amazing brand and a desire to make our members feel welcome in our Judgement Free Zone
As a Front Desk Sales Associate, you will be responsible for providing a superior level of customer service to Planet Fitness members, prospective members and guests while ensuring an exceptional “Judgement Free” experience!
Benefits
On-Demand Pay
Medical, Dental and Vision insurance (full time employees only)
Employee perks and discount program
Free Black Card Membership
401(K) Plan Savings plan
Pay Rate $16.50 per hour
As the Front Desk Associate you will:
Greet members and guests as they enter and exit the club; assisting them with any questions or concerns as they check in.
Help to promote our Judgement Free Zone by connecting with members on the club floor, offering assistance and showing support in their fitness journeys while upholding club policies.
Resolve member concerns and escalate to a Manager as needed.
Answer phones in a friendly manner and assist callers with their inquiries.
Perform membership related functions such as sign-ups, contact/billing information updates, cancellations, collecting unpaid balances and transferring memberships.
Perform prospective member calls and tours; assessing their membership needs.
Execute retail transactions with accuracy and drive sales goals.
Regular, consistent cleaning and sanitizing of all exercise equipment and Black Card spa amenities. This includes communal spaces as well as your assigned area.
Ensuring restrooms are clean and sanitized, stocked and clutter free by following the routine cleaning schedule.
Frequently perform a comprehensive walk of all club areas; quickly fix any safety/policy issues and address cleanliness concerns.
Promptly address maintenance and facility concerns such as broken and/or missing equipment (i.e., Dispensers, leaky faucets, fixtures etc.).
Requirements:
What you bring to the table:
6-12 months of experience in a customer service environment is preferred
Must be 18 years of age
Willing to become CPR/AED Certified (Training provided by Planet Fitness)
Basic computer proficiency
Ability to lift up to 50 pounds
Ability to walk and stand for prolonged periods of time
Ability to continuously talk in person or on the phone during shift
Will occasionally encounter cleaning chemicals during shift
This role is subject to successful completion of a background check, after offer acceptance. All background screens will be conducted in accordance with applicable federal, state and local laws.
Host / Front Desk
Front desk clerk job in Fairfield, CA
Dave & Buster's is different from everywhere else. No two days are ever the same. Time will fly by serving hundreds of people with flexible schedules you can accommodate school or other jobs. Plus, your co-workers are awesome!
Dave & Buster's offers an attractive benefits package for many positions, including medical, dental, vision, 401K, FREE GAMES and more.
POSITION SNAPSHOT: Our front desk and host position ensures Guests' initial impressions with Dave & Buster's are positive and welcoming. The front desk/host positions require a strong communicator who will guide our Guests through their retail, game rental and dining experiences.
NITTY GRITTY DETAILS:
Delivers an unparalleled Guest experience through the best combination of food, drinks and games in an ideal environment for celebrating all out fun.
Acts as ambassador to the building, greeting Guests with a positive attitude and enthusiasm while coordinating game rentals, merchandise sales, and telephones. Smiles and greets Guests upon entering.
Keeps immediate supervisor promptly and fully informed of all problems or unusual matters of significance and takes prompt corrective action where necessary or suggests alternative courses of action.
Bids farewell to Guests leaving. Ensures everything was satisfactory and invites Guests to return.
Prepares for the shift by ensuring area is stocked with supplies: menus, silverware, Power cards, gift cards etc.
Reviews the cleanliness and organization of the Front Desk and Host station.
Ensures all menus are stocked and properly cleaned and maintained.
Checks for restocking of necessary supplies.
Brings all areas up to standard.
Discusses problem areas with Manager
Conducts merchandise inventory during and after shift, if applicable.
Maintains a favorable working relationship with all other company Team Members to foster and promote a cooperative and harmonious working climate that will be conducive to maximum Team Member morale, productivity and efficiency/effectiveness.
Notifies Manager of any Guest that is perceived to be unhappy.
Assists other Team Members as needed or as business dictates
Drives table turn timing by scouting open tables, bussing and cleaning tables as necessary.
Rotates seating appropriately following guidelines to ensure fairness and balance in the dining areas.
Manages flow from the front doors, efficiently helping Guests with needs and directing as needed.
Manages wait times and communicates information as needed to Guests, Team Members, and Managers.
Delivers silverware as Guests are seated.
Makes timely and accurate calculations of bill transactions.
Greets and assists Guests efficiently and with a smile while processing transactions.
Is responsible for the reconciliation of any monies from their banks.
Completes “To Go” order transactions for Guests and ensures accuracy.
Sells merchandise from the Front Desk, if applicable.
Must be friendly and able to smile frequently.
Restaurant, retail, or cashier experience preferred, but not required.
Employee needs to be able to communicate effectively with multiple Guests while generating enthusiasm for D&B.
Is dressed in accordance with dress guidelines, looking neat, clean, and professional at all times.
Must demonstrate ability to read and communicate in English.
Must be able to articulate clear greetings, requests for assistance, and farewells to Guests.
Must be skilled at calmly responding to dis‐satisfied Guests and calling issues to Manager's attention.
Must be at least 16 years of age.
RequirementsSTUFF OUR ATTORNEYS MAKE US WRITE:
The physical demands described here are representative of those that must be met by a Team Member to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this position, the Team Member will regularly be required to:
Work days, nights, and/or weekends as required.
Work in noisy, fast paced environment with distracting conditions.
Read and write handwritten notes.
Lift and carry up to 30 pounds.
Move about facility and stand for long periods of time.
Walk or stand 100% of shift.
Reach, bend, and stoop frequently.
The above statements are intended to describe the general nature and level of work being performed by individuals assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties and skills required of personnel so classified in this position.
As an equal opportunity employer, Dave & Buster's is dedicated to our policy of nondiscrimination in all aspects of employment, and we comply with all Federal, State and Local laws regarding nondiscrimination.
Salary Range:
16.5
-
18
We are an equal opportunity employer and participate in E-Verify in states where required.
Auto-ApplyFront Desk
Front desk clerk job in Lodi, CA
Who Are We:
Founded in 2010, Grand Fitness Partners is a leading Planet Fitness Franchisee, owning and operating 92+ locations. We strive to achieve Planet Fitness' mission to enhance people's lives by providing a high-quality fitness experience in a welcoming, non-intimidating environment.
Who You Are:
All of our Team Members at Planet Fitness share one thing in common - a passion for our amazing brand and a desire to make our members feel welcome in our Judgement Free Zone
As a Front Desk Sales Associate, you will be responsible for providing a superior level of customer service to Planet Fitness members, prospective members and guests while ensuring an exceptional “Judgement Free” experience!
Benefits
On-Demand Pay
Medical, Dental and Vision insurance (full time employees only)
Employee perks and discount program
Free Black Card Membership
401(K) Plan Savings plan
Pay Rate $16.50 per hour
As the Front Desk Associate you will:
Greet members and guests as they enter and exit the club; assisting them with any questions or concerns as they check in.
Help to promote our Judgement Free Zone by connecting with members on the club floor, offering assistance and showing support in their fitness journeys while upholding club policies.
Resolve member concerns and escalate to a Manager as needed.
Answer phones in a friendly manner and assist callers with their inquiries.
Perform membership related functions such as sign-ups, contact/billing information updates, cancellations, collecting unpaid balances and transferring memberships.
Perform prospective member calls and tours; assessing their membership needs.
Execute retail transactions with accuracy and drive sales goals.
Regular, consistent cleaning and sanitizing of all exercise equipment and Black Card spa amenities. This includes communal spaces as well as your assigned area.
Ensuring restrooms are clean and sanitized, stocked and clutter free by following the routine cleaning schedule.
Frequently perform a comprehensive walk of all club areas; quickly fix any safety/policy issues and address cleanliness concerns.
Promptly address maintenance and facility concerns such as broken and/or missing equipment (i.e., Dispensers, leaky faucets, fixtures etc.).
Requirements
What you bring to the table:
6-12 months of experience in a customer service environment is preferred
Must be 18 years of age
Willing to become CPR/AED Certified (Training provided by Planet Fitness)
Basic computer proficiency
Ability to lift up to 50 pounds
Ability to walk and stand for prolonged periods of time
Ability to continuously talk in person or on the phone during shift
Will occasionally encounter cleaning chemicals during shift
This role is subject to successful completion of a background check, after offer acceptance. All background screens will be conducted in accordance with applicable federal, state and local laws.
Salary Description $16.50 per hour
Data Entry Associate
Front desk clerk job in Yuba City, CA
Job Description
Our client is a leading force in advancing safer, smarter AI technology. Their work has been featured in Forbes, The New York Times, and other major outlets for pioneering high-quality, human-verified data that powers today's top AI systems.
They've built a global community of expert contributors and have already paid out more than $500 million to professionals worldwide who help train, test, and improve next-generation AI models.
Why Join This Team?
Earn up to $18 USD/hr, paid weekly
Payments via PayPal or AirTM
Access to a free Model Playground to test and interact with leading AI models
Flexible, remote work - no contracts or fixed hours
Join a global network of experts contributing to AI advancements
Incentive payments may apply depending on project terms
Requirements
Bachelor's degree or currently enrolled
Strong analytical and problem-solving skills
Ability to develop professional-level prompts
Strong writing skills for clear, concise explanations
Close attention to detail and accuracy
Nice to Have (If Applicable)
Background in literature, creative writing, history, philosophy, theology, etc.
Prior writing or editorial experience
Interest or background in AI, machine learning, or creative tech tools
What You'll Do
Adopt a user mindset to create natural, real-world data
Use structured rubrics to evaluate and address user needs
Review, rank, and evaluate AI outputs for reasoning and problem-solving quality
Contribute across multiple projects based on your skills and experience
Provide clear written explanations and feedback to improve AI systems
Apply now to help shape the future of safe and intelligent AI systems!
Front Desk Supervisor
Front desk clerk job in Roseville, CA
Full-time Description
Arbor Lodging is a leading hotel investment and management company with a growing portfolio of hotels throughout the United States, Mexico, and the Caribbean. We have been entrusted by numerous partners and are approved managers for Marriott, Hilton, Hyatt, and IHG. Our service ethos is proactive and holistic, fostering an environment where guests feel truly welcomed and supported at every interaction. Our culture is people-focused, data-driven, and results-oriented.
Summary:
The Front Desk Supervisor (FDS) is responsible for consistently delivering results that contribute to the mission and overall success of the hotel by accomplishing performance objectives. They are the lead front desk support for the Operations Manager, assisting with the accounting and human resources functions of the Front Office. The main focus of the role is the training, supervising, and scheduling of the front desk team. The FDS serves as the lead point person with regard to the Front Desk technology systems and in-house guest marketing initiatives. The FDS also represents the hotel with all guests in absence of the General Manager and Operations Manager. Will also function as a Guest Service Agent.
Duties & Responsibilities:
Ensure all staff is properly trained on all front desk operations, hotel facilities and services, local directions and safety and emergency procedures. Ensure all staff has the supplies needed to effectively carry out their job functions
Supervise the front desk and reservation functions to ensure the delivery of superior guest services, the security of monies, credit card transactions and guest information
Responsible for the supervision of the security of cash, credit card transactions, and guest information
Supervise the overall seasonal demand reservation strategy as communicated by the hotel management team with regard to room type and length of stay pricing. Work with the hotel's property management system to maximize revenue through occupancy and rate adjustments based on market conditions
Establish effective Front Desk communication and information system through logs, department meetings, and one-on-one interaction with the staff
Ensure guest special requests are fulfilled and proper delivery of guest services is delivered.
Establish and implement appropriate service recovery guidelines in order to ensure complete guest satisfaction. Respond to guest complaints or concerns in a prompt and professional manner
Promote teamwork and quality service through daily communication and coordination with other shifts and departmental management
Register guests, issue room keys, provide information on hotel services and room location. Answer phones in a prompt and courteous manner
Supervising the accurate processing all cash and credit card transactions in accordance with established procedures including but not limited to posting all charges, completing cashier and other reports, preparing deposits, and counting/securing assigned cash bank(s)
Communicate any outstanding guest requests or issues to management that may require additional monitoring or follow-up
Regularly sell hotel rooms through direct client contact
Ensure compliance with federal, state and local laws regarding health, safety, and alcohol services
Perform other duties as assigned
Requirements
Qualifications:
High School diploma or equivalent required
Two years of previous hotel front desk experience required
Ability to speak, read, and write fluent English; other languages beneficial
Professional verbal and written communication skills
Mathematical skills, including basic math, budgeting, profit/loss concepts, percentages, and variances preferred
Problem solving, reasoning, motivating, organizational and training abilities preferred
Experience with Microsoft Office and PEP systems required
Frequently standing up, bending, climbing, kneeling, and moving about the facility
Carrying, lifting or pulling items weighing up to 50 pounds
Frequently handling objects and equipment
Will be required to work mornings, evening, weekends, and holidays
Benefits:
Competitive salary
Annual review with increase potential
401k program with company match
Additional benefits may be available
Arbor's Guiding Principles:
Arbor Lodging focuses on Five Guiding Principles to foster a culture where growth, development, and progression thrive within the properties:
Do the Right Thing - Operate and act with integrity in all you do even when it is not convenient.
Lead with Heart - Be kind, passionate and hospitable.
Be Accountable - Take ownership and deliver results.
Aim Higher - Go above and beyond to exceed expectations and pursue thoughtful change.
Celebrate Differences - Embrace diversity; respect individual opinions and ideas.
Arbor Lodging Management provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, Arbor Lodging Management complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities.
Salary Description $21 per hour