**This is a fully on site position in Lutz, FL paying 18/hr for the first 4 months then 23.50/hr at the 4 month mark**
One of our Engineering clients is looking for a Project Analyst (Office Associate), in the Lutz, Florida area. This person is responsible for printing maps for the team and creating the work packages to submit to the client. They will make sure that all the work types match what they have printed and ensure there are no errors in the work. They will also fill in to help with other misc tasks on the team. The Project Analyst position provides day to day support to project managers and supervisors to ensure assigned projects are properly set up, assigned, and tracked appropriately throughout their lifecycle. The role will have daily interaction with field and engineering groups as well as client representatives.
· Plays an active role in project analysis, project workflow and assists in the preparation of deliverables to achieve defined objectives to the satisfaction of the client and of management.
· Utilizes data gathering tools and methods to analyze and gather data needed for project requirements.
· Supports the project team on project administration and process improvements.
·Reviews and documents the requirements of a project throughout its lifecycle.
· Provide lead support on local employee relations activities, office functions, client functions, etc
· Ensures the entire project team completes the project within its planned scope and schedule.
· Facilitate effective project meetings (project kickoff, client alignment, status meeting, progress review, etc.)
· Promote meaningful performance related feedback/input to appropriate management and project team members
· Maintain proper levels of quality control and manage document control on all projects as required; including paper and electronic filing and record keeping
$21k-29k yearly est. 5d ago
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Front Desk (Overnight)
Firstservice Corporation 3.9
Front desk clerk job in Saint Petersburg, FL
As a FrontDesk Associate, you'll be responsible for working independently, and without direct supervision. Possess strong communication, telephone, and customer service skills. Be detailed oriented and able to multitask. Meet and greet residents; checks guests and service providers in/out. Able to understand and react to emergency response and access control procedures; monitors and operates electronic security control systems; and accurately maintains daily logs, records and forms.
Your Responsibilities:
* Demonstrates excellent customer service, communication, and time management skills.
* Monitors Emergency Response System.
* Greets and directs Residents, guests, and invitees.
* Monitors and controls Electronic Security Control Systems.
* Responds to emergency situations in a timely and efficient manner.
* Monitors and controls access to the building.
* Maintains daily log, records, and forms.
* Resolves and follows-up on all complaints/issues.
* Maintains a safe and secure environment throughout the building/property(s).
* May be assigned other duties by the on-site property manager.
* Follows safety procedures and maintains a safe work environment.
* Other duties as required.
Skills & Qualifications:
* High school diploma or equivalency preferred.
* College level courses in business or hospitality preferred.
* Two (2) to three (3) years of business experience preferred.
* Computer literacy: command of information system hardware/software is preferred.
* Effective written and verbal communication skills.
* Multiple language fluency is desirable.
* Strong customer service, communication and interpersonal skills required.
Physical Requirements:
* Ability to lift 30 - 50 lbs.
* Work in an upright standing or sitting position for long periods of time.
* Handle, finger, grasp and lift objects and packages.
* Reach with hands and arms.
* Communicate, receive, and exchange ideas and information by means of the spoken and written word.
* Ability to quickly and easily navigate the property/building as required to meet the job functions
* Complete all required forms.
* Ability to work extended hours and weekends based on project requirements.
* Ability to respond to emergencies in a timely manner.
Schedule: Monday - Thursday, 11:00pm - 7:00am
What We Offer:
As a part-time non-exempt associate, you will be eligible for supplemental benefits. Occasional travel may be required to attend training and other company functions.
Compensation: $20.00 - $22.00 per hour
Disclaimer:
The above information in this description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job. This is not an all-inclusive job description; therefore, management has the right to assign or reassign schedules, duties, and responsibilities to this job at any time.
#LI-JC1
$20-22 hourly 54d ago
Front Desk Expert
J. The Jewish News of Northern California 3.9
Front desk clerk job in Wesley Chapel, FL
Join Our Team as a Guest Relations Expert at J. Joseph Salon!
Are you a polished professional with a passion for sales and exceptional service? J. Joseph Salon, an upscale European-style salon, is looking for a dedicated Guest Relations Expert to deliver a welcoming experience for every guest. We offer both part-time and full-time roles for individuals who thrive in a fast-paced, high-end environment.
What You'll Do
Greet and welcome guests warmly
Check guests in/out and manage appointments
Provide salon tours and maintain a clean, inviting environment
Promote specials, manage gift card sales, and assist with promotions
Support salon managers with various tasks as needed
Schedule Expectations
Open availability
Must be available to work evenings and weekends
Shifts may start as early as 8:30 AM and end as late as 9:00 PM
Flexibility to cover opening, mid-day, and closing shifts as needed
Consistent reliability and commitment to scheduled shifts are required
Why Join J. Joseph Salon?
Competitive Pay: $14-$20 per hour
Comprehensive Benefits: Dental, health, vision insurance, paid time off, and employee discounts
Career Growth: Ongoing education, training, and advancement opportunities
Flexible Schedule: Full-time and part-time shifts available, including evenings and weekends.
Supportive Team: Work in a salon known for excellence, creativity, and continuous learning
What We're Looking For
21 years of age or older
Fluent in spoken and written English
Strong computer skills
Previous sales and customer service experience preferred
Ability to work evenings and weekends
Professional, charismatic, and guest-focused
Ready to deliver an exceptional guest experience and grow your career in the beauty industry?
Apply today!
Requirements
Must be 21 years of age or older.
Fluent in spoken and written English.
Strong computer skills are essential.
Previous experience in sales and customer service is preferred.
Ability to work evenings and weekends.
Salary Description $14 - $20 / Hour
$14-20 hourly 14d ago
Front Desk Agent
Next Coms Talk
Front desk clerk job in Tampa, FL
Next Coms Talk is a forward-driven communications and customer-experience company dedicated to delivering exceptional service at every point of contact. We pride ourselves on professionalism, consistency, and a commitment to elevating the client experience. Our Tampa location is expanding, and we are seeking individuals who embody reliability, strong communication skills, and a passion for creating a welcoming environment.
Job Description
As a FrontDesk Agent, you will be the first point of contact for clients, partners, and guests. You will represent our brand with professionalism and ensure that every interaction reflects the standards and values of Next Coms Talk. This role requires a poised, service-oriented individual who thrives in a structured, client-facing environment.
Responsibilities
• Greet and assist visitors, clients, and team members with courtesy and efficiency
• Manage incoming calls and direct inquiries promptly
• Maintain an organized and professional frontdesk area
• Handle administrative tasks such as scheduling, documentation, and email correspondence
• Support internal teams by facilitating smooth communication and workflow
• Uphold company standards of service, confidentiality, and professionalism
Qualifications
Qualifications
• Strong verbal and written communication skills
• Excellent organizational and multitasking abilities
• Professional attitude with a polished and welcoming demeanor
• Ability to remain composed and efficient in a fast-paced environment
• Proficiency in basic office software and administrative tasks
• Strong problem-solving and customer-service mindset
Additional Information
Benefits
• Competitive salary within the range of $44,000 - $50,000
• Professional growth and advancement opportunities
• Skill-building in communication, organization, and client relations
• Supportive and structured work environment
• Full-time position with stable long-term potential
$44k-50k yearly 58d ago
Front Desk Agent
Courtyard Tampa Northwest
Front desk clerk job in Tampa, FL
We are looking for a friendly and customer-focused FrontDesk Agent to provide excellent service to our guests. The ideal candidate should have strong communication, problem-solving, and conflict-resolution skills.
Compensation Rate: $15-$19 Hourly
Key Responsibilities:
Check guests in and out by confirming reservations, assigning rooms, and issuing keys.
Handle guest requests and complaints promptly and professionally.
Manage cash drawer and process payments (room charges, cash, debit, or credit).
Keep the frontdesk area and lobby clean and organized.
Coordinate with housekeeping to ensure room readiness for guests.
Provide guests with directions and information about the property and local attractions.
Answer guest calls, messages, and process requests or concerns.
Run daily reports and ensure the accuracy of information.
Assist guests with special requests and ensure their satisfaction.
Follow all company policies, and safety procedures, and maintain confidentiality of guest information.
Requirements:
High school diploma or equivalent.
Strong communication and customer service skills.
Ability to work independently and handle stressful situations.
Proficiency in Windows operating systems and office software.
Ability to work well with others and develop positive working relationships.
Ability to lift to 50 pounds occasionally and 10 pounds frequently.
$15-19 hourly Auto-Apply 60d+ ago
Front Desk Agent
Westgate Resorts
Front desk clerk job in Riverview, FL
Starting Pay: $16.50 / hour - Use our Daily Pay benefit and get access to your pay as you need it. Westgate River Ranch Resort & Rodeo provides you with the unique opportunity to meet and greet with guests who share your enthusiasm for the great outdoors at our authentic Florida dude ranch, which lies on 1,700 beautiful acres overlooking the scenic Kissimmee River and just one hour South of Orlando. Enjoy the surroundings and excitement that our amazing resort offers such as incredible outdoor recreational opportunities, including horseback riding, airboat and swamp buggy rides, trap & skeet range, full-service marina and award-winning Saturday night rodeo.
Job Description
As the FrontDesk Agent, you will:
* Greets, registers, and assigns rooms to guests.
* Issues room key and escort instructions to Bellhop.
* Date stamps, sorts, and racks incoming mail and messages.
* Transmits and receives telephone messages.
* Answers inquiries pertaining to hotel services; registration of guests; and shopping, dining, entertainment, and travel directions.
* Keeps records of room availability and guests' accounts.
* Computes bill, collects payment, and makes change for guests.
* Makes and confirms reservations.
* Posts charges such as room, food, liquor, or telephone, to ledger.
* Makes restaurant, transportation, or entertainment reservation, and arranges for tours.
* Assists guests with deposit of guests' valuables in hotel safe or safe deposit box.
* Nightly bucket checks
* Able to listen and find solutions to guests problems
To excel in this role, you must embody our core values of integrity, passion, and a strong work ethic. These values are essential to our success, and we are looking for someone who shares our commitment.
Qualifications
* Must be able to lift up to 15lbs
* Must be able to stand for long periods of time
* High school diploma or general education degree (GED); or one to three months related experience and/or training; or equivalent combination of education and experience
* Strong written and verbal communications skills with the ability to interact with all levels of team members and guests in an attentive and service-oriented manner
* Excellent customer service skills
Additional Information
Why Westgate?
* Comprehensive health benefits - medical, dental and vision
* Paid Time Off (PTO) - vacation, sick, and personal
* Paid Holidays
* 401K with generous company match
* Get access to your pay as you need it with our Daily Pay benefit
* Family benefits including pregnancy, and parental leave and adoption assistance
* Wellness Programs
* Flexible Spending Accounts
* Tuition Assistance
* Military Leave
* Employee Assistance Program (EAP)
* Life, Disability, Accident, Critical Illness & Hospital Insurance
* Pet Insurance
* Exclusive discounts for Team Member (i.e., hotels, cruise, resorts, restaurants, entertainment, etc.)
* Advancement & development opportunities
* Community Involvement Programs
Westgate Resorts is an Equal Employment Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability status or any other protected status under federal, state or local law. If you have a disability and believe you need a reasonable accommodation in order to complete your application or any part of the recruiting process, please email WGAccommodations@wgresorts.com with the job title and the location of the position for which you are applying.
This job posting is intended to provide a general overview of the position and may not include every responsibility, duty, or qualification required. Duties, responsibilities, and activities may change at any time with or without notice.
$16.5 hourly 20d ago
Front Desk Agent- Element & Aloft Tampa Midtown
Graduate Hotels 4.1
Front desk clerk job in Tampa, FL
Schulte Companies is seeking an energetic, experienced, and hands on Guest Service Representative to join our team! Schulte Companies is an organization whose success is rooted in its service culture. Our mission is to exude hospitality, be respectful and authentic, prioritize the needs of our internal and external stakeholders above our own, and continuously strive to make a positive impact in all we do. We are passionate hoteliers eager to add like-minded people to our rapidly growing team!
What's in it for you? When you join Schulte Companies you'll be part of a team committed to an inclusive, employee-focused workplace that is invested in your development. We want you to feel engaged, empowered, and excited to grow with us. After all, we believe our greatest and most valuable asset is our people! Schulte Companies provides a rewarding, fun and flexible work environment, exciting perks, an atmosphere designed to encourage and promote career growth within the company and a robust benefit package including, but not limited to:
Work Today, Get Paid today, with Daily Pay!
Free Telemedicine and Virtual Mental Health care access for all Associates starting day one!
Multiple Health Insurance and Life Insurance options
401k Plan + Company Match for eligible associates
Paid Time Off
Holiday Pay
Pet Insurance
Employee Assistance Program
Schulte Savings Marketplace Discounts on event tickets, electronics, gym memberships + more!
Our Company: Schulte Companies is a leading third-party management company with deep, multi-generational experience in all facets of the hospitality industry. We are a diverse team of innovative hoteliers and restauranteurs operating more than 200 locations across 38 states and 3 countries. Our portfolio includes a wide array of reputable brands like Marriott, Hilton, IHG and Hyatt as well as many unique, independent, boutique and lifestyle properties and restaurants.
JOB DUTIES AND RESPONSIBILITIES
Greets guests as they arrive, focus on personal recognition
Reviews arrival lists daily and assists in preparing and assembling welcome amenities
Escort VIPs to room and check them in prior to arrival
Answer the telephone within three rings with a smile and answer questions accordingly or transfer as needed
Responsible for issued bank. Count bank at beginning and end of shift. Ensure that all cash drops are done in accordance to with proper cash handling procedures and report all cash over/ shorts to management.
Keep frontdesk area clean and organized.
Assisting with lobby activation as needed.
Utilize proper procedures when handling guest PPI data.
Follow checklist when going through check in or check out with guest. Always retrieve necessary identification documents and form of payment upon arrival.
Attends promptly to guest needs and inquiries
Perform various other duties as assigned
Perform various other duties as assigned to meet business objectives
EDUCATION AND EXPERIENCE
Minimum of one (1) year in FrontDesk Operations
In-depth knowledge of hotel FrontDesk operations
Minimum of High School education
KNOWLEDGE, SKILLS AND ABILITIES
Basic computer skills
Ability to communicate effectively verbally and in writing
Ability to exceed expectations of guests and team members
Excellent time management skills
*The hiring process may consist of a phone interview, manager(s) interview, drug screen, background check, reference checks, and potential employment assessment. This job description is only intended to provide a general description of the benefits and compensation applicable to this position. Paid Time Off (PTO) is available for eligible associates in accordance with the Company's Paid Time Off policy. Specific compensation and benefit details will be discussed during the interview process.
*Schulte Companies
is an Equal Opportunity Employer.
$24k-29k yearly est. 13h ago
Front Desk Agent
Entertainment Travel Associates 3.8
Front desk clerk job in Tampa, FL
About Us At Entertainment Travel Associates, we specialize in providing exceptional travel experiences tailored to our clients' unique needs. Based in Tampa, FL, our team is dedicated to delivering seamless service, unforgettable journeys, and a commitment to excellence in the travel and entertainment industry. Join us and become part of a growing company where professionalism meets passion.
Job Description
Introduction
We're looking for a welcoming FrontDesk Agent to support daily on-site flow and create strong first impressions. This role suits someone who enjoys face-to-face interaction in a people-focused setting.
Responsibilities
Greet visitors and support positive first impressions.
Assist with the flow of front-area activities.
Help maintain an organized and inviting space.
Support team members with daily coordination.
Contribute to a professional environment.
What We Offer
Hands-on training and ongoing guidance.
A youthful, collaborative team culture.
Growth opportunities into coordination roles.
Performance-based incentives and recognition.
Apply now and become a key part of our front-facing team.
Qualifications
Approachable, organized, and professional.
Reliable and adaptable.
Strong attention to detail.
Team-oriented attitude.
Additional Information
Competitive Salary
Flexible Work Schedule
Paid Time Off (PTO)
Health & Wellness
Professional Development
Employee Discounts
$27k-33k yearly est. 2d ago
Front Desk Agent
Merritt Hospitality, LLC D/B/A HEI Hotels & Resorts 4.3
Front desk clerk job in Tampa, FL
About Us Elevate your experience in the heart of Tampa at Aloft Tampa Downtown, where convenience meets excitement. Situated amidst the city's vibrant pulse, our location provides easy access to premier destinations such as Busch Gardens, Tampa Theatre, and the iconic Tampa Riverwalk. Join our dynamic team and enjoy a range of benefits including complimentary on-site parking, generous paid time off, flexible holiday programs, and exclusive access to Marriott's discounted hotel room program spanning thousands of locations worldwide.
Don't meet every single requirement of this job? At HEI we are dedicated to building a diverse and inclusive workplace, so if you're excited about this role but your experience doesn't align perfectly with every qualification in the job description, we encourage you to still send in your information. You may be the perfect candidate for this or for other roles within our organization!
We value U.S. military experience and invite all qualified military candidates to apply.
Overview
Assist guests with arrival and departure from hotel, while providing positive guests experiences.
Essential Duties and Responsibilities
Greet customers immediately with a friendly and sincere welcome. Use a positive and clear speaking voice, listen to and understand requests, respond with appropriate action and provide accurate information such as outlet hours and local attractions.
Complete the registration process by inputting and retrieving information from a computer system, confirming pertinent information including number of guests and room rate. Promote HEI Hotels and Resorts and brand marketing programs. Make appropriate selection of rooms based on guest needs. • Code electronic keys. Non-verbally confirm the room number and rate. Provide welcome folders containing room keys, certificates, coupons, and refreshment center keys as appropriate.
Verify and imprint credit cards for authorization using electronic acceptance methods. Handle cash, make change and balance an assigned house bank. • Accept and record vouchers, traveler's checks, and other forms of payment. Convert foreign currency at current posted rates. Post charges to guest rooms and house accounts using the computer.
Promptly answer the telephone using positive and clear communication. Input messages into the computer. Retrieve messages and communicate the content to the guest. Retrieve mail, small packages and facsimiles for customers as requested.
Close guest accounts at time of check out and ascertain satisfaction. In the event of dissatisfaction, negotiate compromise, which may include authorizing revenue allowances.
Field guest complaints, conducting thorough research to develop the most effective solutions and negotiate results. Listen and extend assistance in order to resolve problems such as price conflicts, insufficient heating or air conditioning, etc.
Remain calm and alert especially during emergency situations and heavy hotel activity. Plan and implement detailed steps by using experienced judgment and discretion.
Comply with attendance rules and be available to work on a regular basis.
Perform any other job-related duties as assigned.
Qualifications and Skills
Hotel experience preferred.
Considerable skill in the use of a calculator to prepare moderately complex mathematical calculations without error.
Ability to effectively deal with internal and external customers, some of whom will require high levels of patience, tact and diplomacy to defuse anger, collect accurate information and resolve conflicts.
Ability to stand and move throughout front office and continuously perform essential job functions with or without reasonable accommodation.
Ability to access and accurately input information using a moderately complex computer system.
Ability to observe and detect signs of emergency situations.
Ability to establish and maintain effective working relationships with associates, customers and patrons.
Effective verbal and written communication skills.
Ability to adapt communication style to suit different audiences, such as effectively communicating with supervisors, coworkers, public etc.
Compensation
Tipped/Service Charge Eligible? No
Discretionary Performance Bonus Eligible? No
Benefits
HEI Hotels and Resorts is committed to providing a comprehensive benefit program that offers you choices for your physical, mental and financial wellness, creating value in your most important investment - you!
For your physical and mental wellness we offer competitive Medical and Dental programs through Anthem Blue Cross Blue Shield as well as Vision insurance programs through EyeMed. Our Vacation, Sick and Holiday programs are available for you to rejuvenate with time off. HEI also provides pet insurance through the ASPCA. For your financial wellness, HEI provides a wide array of coverage, including Supplemental, Spousal and Child Life insurance as well as Short and Long-Term Disability plans. Our 401(k) Savings Plan with matching funds, and discounts through our 'YouDecide' and Hotel Room Discount programs provide additional incentives for choosing HEI as the employer of your future. Specific details and eligibility of these programs vary by location and employment status.
HEI Hotels and Resorts is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.
$27k-33k yearly est. 4d ago
Front Desk Agent Marriott Tampa Westshore
Milwaukee Marriott West
Front desk clerk job in Tampa, FL
Job Title: FrontDesk Agent Schedule: Full-time / Part-time | Open availability The FrontDesk Agent is responsible for providing outstanding guest service at the frontdesk while following Marriott brand standards. This position serves as the first and last point of contact for guests, handling check-ins and check-outs, processing reservations, and ensuring a positive guest experience throughout the stay.
Key Responsibilities
* Greet guests in a friendly and professional manner
* Perform guest check-in and check-out procedures accurately and efficiently
* Process reservations, room assignments, and payments
* Answer phones and respond to guest inquiries promptly
* Resolve guest concerns or escalate issues to a supervisor or Manager on Duty as appropriate
* Follow Marriott brand standards and customer service expectations
* Utilize Marriott systems including PMS and GXP (Guest Experience Platform)
* Maintain a clean, organized, and professional frontdesk area
* Communicate effectively with housekeeping, maintenance, and other departments
* Adhere to all company policies, safety procedures, and cash-handling guidelines
Qualifications
* Previous customer service or hospitality experience preferred
* Marriott experience preferred but not required
* Knowledge of Marriott systems including GXP preferred
* Strong communication and interpersonal skills
* Ability to multitask in a fast-paced environment
* Excellent attention to detail and problem-solving skills
* Flexible availability including mornings, evenings, weekends, and holidays
Physical Requirements
* Ability to stand for extended periods
* Ability to lift up to 25 lbs as needed
Why Join Marriott Tampa Westshore
* Competitive starting pay
* Career growth opportunities within Marriott International
* Marriott employee travel discounts
* Supportive and team-oriented work environment
$25k-32k yearly est. 3d ago
Front Desk Agent
Lido Beach Resort 3.9
Front desk clerk job in Sarasota, FL
We are looking for highly organized candidates with excellent people skills for the position of FrontDesk Agent. As part of the initial first 10 minutes of a guests experience, the FrontDesk Agents are responsible for making lasting first impressions, starting with the warm welcome/welcome back, owning each interaction and representing the company as if it is their own. In addition to undertaking various procedural and administrative duties, dealing with and diffusing conflict or tension is also a critical skill we are looking for.
The best FrontDesk Agent will have tremendous patience when dealing with guests and accommodate their every need with enthusiasm and poise.
About Us: Lido Beach Resort is renowned for its beautiful beachfront location, upscale dining options, and vibrant atmosphere. Our resort offers a unique blend of relaxation and activity, with amenities like two heated pools, a poolside bar, and direct access to Lido Beach. Our staff is celebrated for their friendly and attentive service, making every guest feel at home. We pride ourselves on being a workplace where team members are valued as our most important resource. At Lido Beach Resort, we believe our team members are the heart of our success. We offer a dynamic work environment where you can grow professionally while enjoying the beauty of Sarasota's Gulf Coast.
Benefits:
Health Insurance
Dental Insurance
Vision Insurance
Life Insurance
401(k)
Short Term Disability
Free Associate Parking
Free Meal for every shift worked
25% Discount in Resort Outlets
Hotel Discounts with OPL
Friends and Family Discount
Responsibilities:
Greeting guests upon arrival and making them feel welcome
Recognizing repeat, VIP status and/or loyalty
Administering check-ins and check-outs
Providing frontdesk services to guests
Assigning rooms and taking care of administrative duties
Delivering mail and messages
Processing guest payments
Coordinating with bell service and staff management
Being a source of information to guests on various matters such as transport and restaurant advice
Accommodating general and unique requests
Diffusing conflict or tense situations with guests, handling guest opportunities
Proficient in HMS
Properly close out end of day
Ensure all numbers match across the board prior to importing them into the system
Qualifications:
High school diploma or GED
Previous customer service experience
Exceptional interpersonal skills
Excellent written and verbal communication
Time management and organizational skills
Conflict resolution experience
Patience and good listening skills
This is a great opportunity to be a part of an organization that believes our team members are our most important resource and therefore take great pride in selecting individuals that help us to achieve our company's mission.
The company also conducts post-offer employment verification's, motor vehicle, and criminal background checks.
We are an Equal Opportunity Employer. This company does not and will not discriminate in employment and personnel practices on the basis of race, sex, age, handicap, religion, national origin or any other basis prohibited by applicable law.
$23k-28k yearly est. Auto-Apply 60d+ ago
Front Desk Agent
The Moxy St. Petersburg
Front desk clerk job in Saint Petersburg, FL
Job Summary We are looking to add an upbeat FrontDesk Agent to their team to manage all aspects of hotel guest's accommodation. You will welcome new guests and issue room keys, manage reservations and provide information about rooms, rates, and amenities. Benefits
Medical benefits after 60 days of employment
PTO and Holiday Pay
401K after one year of employment
Employee Appreciation Program
Employee Lunches
Responsibilities
Perform all check-in and check-out tasks
Manage online and phone reservations
Inform customers about payment methods and verify their credit card data
Register guests collecting necessary information (like contact details and exact dates of their stay)
Welcome guests upon their arrival and assign rooms
Provide information about our hotel, available rooms, rates, and amenities
Respond to clients' complaints in a timely and professional manner
Liaise with our housekeeping staff to ensure all rooms are clean, tidy, and fully-furnished to accommodate guests' needs
Confirm group reservations and arrange personalized services for VIP customers and event attendees, like wedding guests
Upsell additional facilities and services, when appropriate
Maintain updated records of bookings and payments
Qualifications
FOSSE experience strongly preferred
Prior experience as a Hotel FrontDesk Agent, Receptionist, or similar role
Customer service experience
Excellent communication and organizational skills
We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
$25k-32k yearly est. Auto-Apply 19d ago
Front Desk Agent
Kolter Hospitality Group
Front desk clerk job in Saint Petersburg, FL
Overview: A Kolter Hospitality Gallery Host delivers service excellence to our guests creating a comfortable and welcoming environment. This position is responsible for processing check-ins and check outs, issuing room keys, and resolving guest issues with complying with all Kolter Hospitality and Hyatt Place standards, policies and procedures.
Performance Expectations:
Assist guests with check-in and check-out processes.
Coordinate all guest requests.
Inform guests of hotel services, features and room amenities.
Welcome the guest by name whenever possible.
Prepare, set up, stock, take down, clean and provide quality beverages and food products, adhering to all recipe and presentation standards.
Set up and break down meeting space.
Prepare food for meetings/events.
Follow the hotel's rate structures, discounts and sell/upsell strategies.
Performs cashiering tasks like bill/invoice settlement, posting charges, adjustments, etc.
Know and carry out specified duties in response to fire alarm, guest medical emergency and security threats.
Cancel room reservations according to policy.
Report any items in need of repair.
Follow all safety procedures while working.
Behavioral Expectations:
Be effective and innovative in handling and solving problems in the workplace.
Remain positive and helpful while working in a fast-paced environment.
Committed to the success and growth of the company.
Act honorably, even when no one is watching.
Eagerness to grow and/or develop within the company
Passionately provide personalized guest service
Equal Opportunity Employer
M/F/Veteran/Disability
Drug Free Workplace
Kolter Hospitality Participates in E-Verify
Qualifications
General Requirements:
Able to work most weekends and holidays.
Report to work on time and in proper uniform.
Experience: None. Customer service experience in Hospitality a plus.
Education: None
Physical Requirements:
Ability to stand/walk for up to 8 hours.
Occasional lifting, pushing and pulling
Kolter Hospitality is proud to be an Equal Opportunity Employer.
Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. This description is a summary of primary responsibilities and qualifications. The job description is not intended to include all duties or qualifications that may be required now or in the future. Kolter Hospitality is a drug-free workplace. Pre-employment drug test and background check required.
$25k-32k yearly est. 2d ago
Front Desk Agent
Avion Hospitality
Front desk clerk job in Saint Petersburg, FL
Full-time Description
FrontDesk Agents are responsible for greeting and registering the guest, providing outstanding guest service during their stay, and settling the guest's account upon completion of their stay. Primary responsibilities include registering guests, making and modifying reservations, hotel operator, and concierge duties. Providing attentive, courteous and efficient service to all guests prior to arrival and throughout their stay, while maximizing room revenue and occupancy.
Education & Experience
High School diploma or equivalent required; College course work in related field helpful.
Experience in a hotel or a related field preferred.
Possess a positive and upbeat personality with a desire to deliver outstanding customer service to our guests.
Demonstrate the ability to multi-task, be detail-oriented, and be able to problem solve in order to effectively deal with internal and external customers.
Must be able to convey information and ideas clearly.
Must be able to evaluate and select among alternative courses of action quickly and accurately.
Must work well in stressful, high-pressure situations.
Must be effective in handling problems in the workplace, including anticipating, preventing, identifying and solving problems as necessary.
Must be effective at listening to, understanding, and clarifying the issues raised by co-workers and guests.
Must be able to work with and understand financial information and data, and basic arithmetic functions.
Ability to perform numerical operations using basic counting, adding, subtracting, multiplying and dividing
Ability to read, comprehend and write simple instructions and/or short correspondence and memos
Ability to use logic to define the problem, collect information, establish facts, draw valid conclusions, interpret information and deal with abstract variables for unique or unfamiliar situations
An operational knowledge of Microsoft Office suite
Must be willing and have the ability to work a varied schedule that may include evenings, nights, weekends and holidays
Holds an understanding of hotel products and guest services (i.e. lifestyle, full service, resort, etc)
• Ability to participate in the creation of an enjoyable work environment
Requirements
Job Duties & Functions
Approach all encounters with guests and associates in a friendly, service-oriented manner.
Maintain high standards of personal appearance and grooming, which include wearing the proper uniform and name tag when working (per brand standards).
Maintain regular attendance in compliance with Avion Hospitality standards, as required by scheduling which will vary according to the needs of the hotel.
Comply at all times with Avion Hospitality policies, standards and regulations to encourage safe and efficient hotel operations.
Greet and welcome all guests approaching the FrontDesk in accordance with Avion Hospitality standards; maintain a friendly and warm demeanor at all times.
Maintain proper operation of the telephone switchboard and ensure that all Avion Hospitality performance standards are met.
Handle requests for information, mail and messages in an efficient and courteous manner.
Answer guest inquires about hotel service, facilities and hours of operation.
Answer inquiries from guests regarding restaurants, transportation, entertainment, etc.
Establish and maintain good communications and team work with fellow associates and other departments within the hotel.
Be aware of all rates, packages and special promotions; Be familiar with all in house groups; Be aware of closed out and restricted dates.
Obtain all necessary information when taking room reservations and follow rate quoting scenario.
Be familiar with all Avion Hospitality policies and house rules as well as hospitality terminology.
Have knowledge of and assist in emergency procedures as required.
Handle check-ins and check-outs in a friendly, efficient and courteous manner.
Fully comprehend and be able to operate all relevant aspects of the FrontDesk computer system.
Ensure logging and delivery of packages, mail and messages as needed to guests and meeting rooms.
Use proper two-way radio etiquette at all times when communicating with other associates.
As needed, deliver guest items such as luggage, newspapers, messages, packages, amenities, or other items requested by guests or team members
Maintain an up to date working knowledge of all property amenities as well as any special events, local area attractions and things to do around the hotel.
Perform other duties as assigned, which may include, but is not limited to the following: helping coworkers in other areas of the hotel, maintaining a clean and organized work area and overall cleanliness and safety throughout the hotel and grounds
$25k-32k yearly est. 7d ago
Front Desk Agent
Safety Harbor Resort & Spa 3.7
Front desk clerk job in Safety Harbor, FL
The purpose and objective of this position is to assist in the coordination and operation of the Front Office to ensure that all guests' needs are met. This position is responsible for communicating with guests who wish to use our facilities and/or stay in the hotel. The FrontDesk staff is responsible for establishing a good working relationship between department heads, supervisors and employees of the Resort in order to ensure that the needs of the guests are responded to promptly and efficiently.
DUTIES & RESPONSIBILITIES:
Responsible for greeting and assisting every guest upon their arrival and departure.
Responsible for checking guests in and out of the hotel in an efficient and hospitable manner using approved computer systems.
Responsible for providing courteous guest service by responding promptly and efficiently to inquiries, requests and complaints.
Responsible for maintaining a cash bank issued to the individual employee. Ensuring that all cash drops and nightly paperwork are completed fully and promptly and that the bank level is maintained to be able to give change to guests upon request.
Responsible for answering all incoming calls from outside and internal phone lines in a courteous manner and ensuring the caller is directed to the proper person or department.
Responsible for answering all guest inquiries and following up with the guest to ensure a satisfactory resolution.
Must have an enthusiastic, pleasing and helpful attitude toward each guest and fellow employees.
Responsible for being professionally groomed in prescribed uniform including nametag, close-toe shoes and access to bank on each scheduled shift.
Responsible to listen and respond to guest inquiries using a positive, clear speaking voice. Answer questions and offer assistance giving accurate information regarding outlet hours, other resort services, directions to local attractions or function rooms, car rentals, airline shuttle service, taxi service, etc.
Responsible for giving out and sharing with resort guest's pertinent information about the resort and its services and informs guests at every opportunity.
Responsible for complying with all Safety Harbor Resort and Spa policies and procedures.
Responsible for knowing daily event schedules and has ability to direct guests to functions.
Responsible for keeping up to date with spa services and room packages to be able to share with guests. Also, must be able to book room rate/packages in hotel pms system.
Responsible for reporting to the frontdesk on time and in full uniform for scheduled shift.
Responsible for booking walk-in and phone in reservations using PMS system.
Required to be visible and available to the guests at all times.
Responsible for attending all required meetings.
Responsible for properly keeping all logs current. This includes the Guest Call Back log, Room Move log, Food & Beverage promo log, etc. This log is located and must be kept at the frontdesk or PBX phone area at all times.
Responsible for recording all wake-up calls properly. Also, giving courteous, friendly and prompt wake-up calls at all recorded times.
Responsible for assisting guests with any special needs assistance, such as obtaining wheelchair.
Responsible for routing all incoming faxes to proper department or guests in a timely manner.
Responsible for assisting guests in business center.
Responsible for issuing and returning safety deposit boxes to guests as needed.
Responsible for making reservations, appointments and arranging for transportation for guests as needed.
Responsible for reporting any safety concerns to appropriate manager/supervisor.
REQUIREMENTS AND QUALIFICATIONS:
MUST HAVE PREVIOUS HOTEL EXPERIENCE.
Must be able to work a flexible schedule, nights, weekends and holidays.
Must have strong guest service skills.
Must be able to read, write and communicate in the English language.
Must be able to lift and carry a minimum of 15 lbs.
Must be able to stand on feet for long periods.
Must be able to work in and with groups of different cultures and backgrounds.
Must be able to work with multiple computer systems for long periods.
Must be a team player.
Must be able to walk, run, bend, stoop, reach and stand.
Must be able to work in a fast-paced environment.
Must be able to remain calm and guest services orientated during heavy check-in and checkout periods.
Must be able to walk length of resort continuously throughout the scheduled daily shift.
Must be able to work on a computer for long periods of time.
$24k-29k yearly est. 5d ago
Front Desk
Lodgco Management LLC
Front desk clerk job in Sarasota, FL
Join Our Team Today!
Lodgco Hospitality is currently seeking experienced FrontDesk Agents, to assist with hotel guest service operations at the Hyatt Place -Sarasota. Bradenton Airport! If you are committed to delivering outstanding guest service and hospitality, we are excited to hear from you!
Seeking candidates who have flexible schedule and availability to work weekends!
JOB SUMMARY: Responsible for serving guests at the frontdesk while providing the highest level of services possible in an efficient, courteous, and professional manner.
ESSENTIAL JOB FUNCTIONS:
Perform guest registrations (check ins & check outs), room assignments, and special requests
Understanding of daily hotel operations, policies, procedures, and internal rules
Knowledge of Brand's operating systems and Brand's customer loyalty programs
Familiar with guest rooms, locations, amenities, features, and all other services offered
Knowledge of room rates, packages, discounts, and promotions
Ensure proper credit when checking out guest(s) and handle late charges accordingly
Knowledge of cash handling and bank procedures to check out all guest(s)
Bank out at end of shift by following drop procedures
Answer phones, handle mail, and take messages
Assist guests with problems and questions; ensure all guest problems are resolved
Knowledge about the city, local area, and attractions
Utilize spare time for cleaning (i.e. frontdesk, back office, common areas) and maintaining sidewalks and front entry
Know all emergency procedures and the proper action to take
Operate safe deposit boxes
OTHER DUTIES:
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.
COMPETENCIES:
Ability to learn quickly and work in a fast-paced position with constant guest interaction
Communication both verbal and written
Computer and telephone skills
Must be able to multi-task
Flexibility with schedule
REQUIRED/PREFERRED EDUCATION AND EXPERIENCE
Hotel or customer service experience is preferred
ADDITIONAL ELIGIBILITY QUALIFICATIONS
Satisfactory criminal background screening required
SUPERVISORY RESPONSBILITY
This position has no supervisory responsibilities
PHYSICAL DEMANDS
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to verbally communicate, listen, stand for long periods of time, ability to walk, kneel, stoop, bend, and lift up to 50 pounds.
EXPECTED HOURS OF WORK
This position requires variable hours based on the needs of the hotel including nights and weekends.
EEO STATEMENT
In accordance with all applicable local, state, and federal laws, Lodgco is committed to a policy of nondiscrimination and equal employment. This policy requires that all decisions involving hiring, promotion, transfer, compensation, benefits, training, discipline, and all other personnel practices and terms or conditions of employment will be made without regard to race, color, religion, sex, age, national origin, disability, genetic information, height, weight, marital status, veteran status, sexual orientation or any other protected characteristic under state, federal, or local law. Lodgco also prohibits retaliation against any employee because the employee has engaged in an activity that is protected under state, federal, or local law.
WHO WE ARE
At Lodgco, we believe that hospitality success is driven by unwavering dedication, a vibrant workplace culture, and impactful narratives. We believe in investing in our team's development to deliver a superior customer experience and achieve success together. For three decades, Lodgco Hospitality has set the standard for hospitality success. We are committed to revenue growth and maximizing the value of the assets we manage while fostering a supportive environment for our employees. Join us in elevating hotel operations and maximizing profitability.
To learn more about our growing company, please visit **************
$25k-32k yearly est. Auto-Apply 24d ago
Front Desk Agent
Cirque St. Armands Beachside
Front desk clerk job in Sarasota, FL
We are looking for highly organized candidates with excellent people skills for the position of FrontDesk. As part of the initial first 10 minutes of a guests experience, the FrontDesk Agents are responsible for making lasting first impressions, starting with the warm welcome/welcome back, owning each interaction and representing the company as if it is their own. In addition to undertaking various procedural and administrative duties, dealing with and diffusing conflict or tension is also a critical skill we are looking for.
The best FrontDesk Agent will have tremendous patience when dealing with guests and accommodate their every need with enthusiasm and poise.
Benefits:
Health Insurance
Dental Insurance
Vision Insurance
Life Insurance
401(k)
Short Term Disability
Free Associate Parking
Free Meal for every shift worked
25% Discount in Resort Outlets
Hotel Discounts with OPL
Friends and Family Discount
Responsibilities:
Greeting guests upon arrival and making them feel welcome
Recognizing repeat, VIP status and/or loyalty
Administering check-ins and check-outs
Providing frontdesk services to guests
Assigning rooms and taking care of administrative duties
Delivering mail and messages
Processing guest payments
Coordinating with bell service and staff management
Being a source of information to guests on various matters such as transport and restaurant advice
Accommodating general and unique requests
Diffusing conflict or tense situations with guests, handling guest opportunities
Qualifications:
High school diploma or GED
Previous customer service experience
Exceptional interpersonal skills
Excellent written and verbal communication
Time management and organizational skills
Conflict resolution experience
Patience and good listening skills
This is a great opportunity to be a part of an organization that believes our team members are our most important resource and therefore take great pride in selecting individuals that help us to achieve our company's mission.
The company also conducts post-offer employment verifications, motor vehicle, and criminal background checks.
We are an Equal Opportunity Employer. This company does not and will not discriminate in employment and personnel practices on the basis of race, sex, age, handicap, religion, national origin or any other basis prohibited by applicable law.
$25k-32k yearly est. Auto-Apply 12d ago
Home2 Suites by Hilton Clearwater Front Desk Agent
Home2 Suites
Front desk clerk job in Clearwater, FL
This job description reflects management's assignment of essential functions; and nothing in this herein restricts management's right to assign or reassign duties and responsibilities to this job at any time.
Hilton Hotel FrontDesk experience preferred.
Home2 Suites by Hilton Clearwater/St. Petersburg Ulmerton Rd
Full and Part time available.
Ensures guest satisfaction by providing courteous and efficient service; Responsible for the accurate registration, posting of charges, and check-out of guests; Adheres to specific Brand Standards as required.
Essential Job Duties
Greets guests with genuine and warm spirit of hospitality
Registers (Check-in) guests in an efficient manner, following Baywood & Brand standards, securing proper method of payment
Posts transactions to guest and master accounts
Reviews guest account balance, ensuring that payment is secured
Reconciles discrepancies between Property Management System (PMS), Housekeeping reports and registration cards
Reviews arrivals and blocks special requests
Processes required reports, including down time, high balance, etc.
Monitors and restocks sundry shop, ensuring consumed items are paid for; Follows established procedure for removal of expired items.
Handles guest requests and concerns in a courteous and efficient manner
Coordinates the delivery of guest services by other hotel departments and outside businesses
Processes all incoming and outgoing reservation and cancellation requests in a timely and efficient manner
Prepares guest amenities, and ensures delivery in a timely manner
Handles in-house guest reservation requests such as extension, late check-out, and rebooking
Handles check-out procedures swiftly and accurately and assists guests on departure.
Maximize room revenue and occupancy levels through suggestive selling for upsell potential and walk in guests
Stores guest luggage
Presents to guests accurate information regarding marketing programs applicable to the hotel, local area, and all hotel functions and outlets
Handles departmental cash drawer, accounting of monies, credit card receipts, guest accounts, and other forms of credit and cash handling guidelines
Maintains information and communication sources such as, log book, franchise directories, checklists, and electronic communication
Operates Private Branch Exchange (PBX switchboard) equipment to handle incoming calls, outgoing calls, wake up calls, do-not-disturbs and the paging of guests, all while maintaining guest and staff privacy and security
Operates the franchise terminal and performs designated maintenance tasks
Maintains procedures for credit control and handling of financial transactions
Maintains guest safety & privacy by adhering to established procedures
Issues safety deposit boxes for guest use, following security protocol
Monitors key box, issuing keys to the appropriate staff members. Logs all transactions
Completes brand specific log and follows brand and Baywood protocol for guest complaints, including escalation to management if needed, and completed follow up
Adheres to departmental communication through the effective use of staff meetings, log books, and bulletin boards
Coordinates emergency procedures including evacuations, immediately notifying management of such occurrences
Assists with the relocation of guests, when necessary
Assists other departments during slow periods
Additional duties may be added at any time at the discretion of management
Consistently models the behavior of a ‘Baywood Ambassador' who:
Maintains a professional image, including appearance, verbiage, and body language, at all times
Warmly greets both guests and coworkers (using the 10/5, first and last rule) every time they come in contact
Actively listens to guests, responding appropriately to their questions and/or concerns. Seeks guidance and/or assistance from others to ensure satisfaction
Fosters teamwork by offering assistance to others, as needed
Continuously monitors the surroundings at work, in order to identify any cleanliness, safety, security, or building upkeep issues. Reports discrepancies to the proper department
Contributes to a safe work environment by following proper safety guidelines in matters of attire, utilizing protective gear, and following safety procedures
Recommends other Baywood properties to our guests, when appropriate
Consistently demonstrates our It's My Pleasure service philosophy by identifying and seizing each golden opportunity to exceed guest expectations
Skills/Qualifications
Education:
High School diploma
Certifications / Licenses:
TIPS, or similar approved, alcohol server training certification (as required)
Experience:
Previous hotel FrontDesk experience preferred; however, ability gained through 2+ years related employment (customer service) or on-the-job training may substitute for actual FrontDesk experience.
Additional Skills:
Ability to multi-task
Ability to communicate effectively, both written and oral
Bilingual (Spanish & English) preferred, depending on geographic market
Ability to work the shifts required for the position
Ability to learn and adhere to Brand & Baywood Hotels' standards
Ability to take information from various sources and determine a responsible course of action
Ability to understand interdepartmental relationships
Ability to operate office equipment and industry specific software (PMS)
Ability to remain calm during stressful situations
Physical Demands
Walking and Standing: 100% (Must be able to stand for the entire shift, usually 8 hours)
Sitting: Rarely
Bending, Stooping, Reaching: Occasionally
Lifting, Push/Pull: 40 lbs infrequently
Driving: Rarely
Traveling: None
Environmental Conditions:
Inside: Protection from weather conditions but not temperature changes
Outside: Rarely
View all jobs at this company
$25k-32k yearly est. 17d ago
Front Desk Agent
Cabot Citrus LLC
Front desk clerk job in Brooksville, FL
Cabot
Cabot is a global developer and operator of world-class golf destinations with a growing portfolio of six Cabot properties and four Cabot-managed properties. The Cabot portfolio includes Cabot Cape Breton in Nova Scotia, Canada, Cabot Saint Lucia in the Caribbean, Cabot Revelstoke in British Columbia, Canada, Cabot Citrus Farms in the United States, Cabot Highlands in Scotland, and Cabot Bordeaux in France. With extensive expertise in golf and hospitality management, Cabot also oversees the operations of several premier golf courses through its Cabot-managed properties in the U.S., including: Cascata Golf Club and Rio Secco Golf Club in Las Vegas, Nevada; Grand Bear Golf Club in Saucier, Mississippi; and Chariot Run Golf Club in Laconia, Indiana.
Cabot continues to cultivate a legacy of excellence, providing guests and homeowners with exclusive access to bespoke, destination-inspired experiences and a commitment to exceptional service across its luxury residential and boutique resort offerings.
Cabot Citrus Farms
Cabot's first American property, Cabot Citrus Farms, is set across 1,200 acres of pristine natural beauty in the Central-West region of Florida, aptly known as the Nature Coast. Offering dramatic elevation changes, sandy soil, and rolling hills canopied by towering sand pines, palmetto trees, and century-old moss-covered oaks, the unique landscape is enchanting. With two 18-hole golf courses, one 10-hole course, an 11-hole par-3 course, and an unparalleled practice facility, Cabot Citrus Farms is the ultimate golf adventure. In addition to golf, the property offers luxury accommodations, real estate opportunities, elevated food and beverage experiences, and off-course activities that include a Sport Club, a fishing pond, and sports courts, with a Pool and Racquet Club coming in the future.
Position Overview
As a FrontDesk Agent, you are a key member of the Cabot Citrus Farms team and will be instrumental in building on Cabot's legacy of world-leading golf destinations. You are the first point of contact for guests, responsible for providing exceptional service and ensuring a seamless check-in and check-out experience. This role involves handling guest inquiries, managing reservations, and coordinating with other departments to enhance the guest experience. The ideal candidate will have excellent communication skills, a friendly demeanor, and a commitment to maintaining the Cabot's high standards of hospitality.
Key Responsibilities
Tending to guests' complaints and questions and providing exceptional customer service.
Provide information about the resort, its amenities, and the local area.
Explain resort policies and procedures to guests.
Assist with activities including bookings, appointments, phone calls, and emails.
Coordinate with the reservations and golf teams to handle overbooking situations.
Verifying that accurate room status information is maintained and effectively communicated.
Communicate guest preferences and special occasions to relevant departments.
Resolving guest problems quickly, efficiently, and courteously.
Following all cash-handling, check-cashing, and credit policies.
Upholding the resort's commitment to hospitality.
Operating all aspects of the Front Office computer system, including software maintenance, report generation and analysis, and simple configuration changes.
Reviewing daily front office work and activity reports generated by Night Audit.
Reviewing Front office logbook and Guest feedback forms daily.
Ensuring that the frontdesk and reception area are kept clean and organized.
Contribute to pre-opening responsibilities, including other duties as assigned.
Must be available to work a varied schedule as needed based on occupancy levels and department demands, including AM shifts, PM shifts and weekends.
Qualifications
Minimum 1 year of Frontdesk experience; preferably at a high-end resort.
High school or equivalent education required - University degree or College diploma in Hospitality Management, an asset.
Exceptional organizational skills and demonstrated ability to multi-task and prioritize in a fast-paced work environment.
Must be self-directed, motivated, and demonstrate exceptional customer service and interpersonal skills.
Excellent ability to communicate, concisely, and openly in all interactions (verbal and written).
Ability to exercise sound logic and judgment in evaluating situations and utilizing appropriate resources.
Demonstrated ability to work with maximum accuracy, efficiency, and high attention to detail.
Focus attention on guest needs, remaining calm and courteous always.
Florida Driver's License or ability to obtain one.
Work flexible hours - weekends, evenings, and overtime as required.
Proficiency with frontdesk systems and Microsoft Office Suite.
Excels in a team environment.
Working Conditions
Working in an outdoor environment (i.e.: sun, wind, rain)
Ascending and descending stairs and ramps.
Must be able to stand and exert well-paced mobility for extended periods.
Required to sit and stoop, kneel, or crouch, as well as stretch to fulfill cleaning tasks.
Use hands to handle or feel objects, tools, or controls; reach with hands and arms, repetitive motions.
Capability to lift and carry up to 50 pounds.
Specific vision abilities include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.
Requires manual dexterity to use and operate all necessary equipment, tools, products, and supplies.
Benefits
We offer a comprehensive benefits package, including:
Health, Dental, and Vision Insurance
401(k)
10 Paid Vacation Days
5 Paid Sick Days
14 Company Holidays
Maternity and Paternity Leave
Complimentary Staff Lunch
Early Earned Wage Access
Golf Privileges
Employee Discount Program
And much more!
Our greatest asset, and the key to our success, is our team. We have developed an incredibly positive and exceedingly vibrant culture by attracting the most caring, engaging, and driven people in golf and hospitality. With a focus on the principles of the Golden Rule - treating others as we wish to be treated - the warmth, kindness and good nature of our team is ultimately what sets Cabot apart. Work hard and be nice to people - it's as simple as that!
If your values align with the Cabot vision, we welcome you to apply and join our amazing team that is building this one-of-a-kind property!
Cabot Citrus Farms is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or any other legally protected status.
$25k-31k yearly est. Auto-Apply 7d ago
AGENT I - FRONT DESK
Seminole Hard Rock Hotel & Casino 4.0
Front desk clerk job in Tampa, FL
Whether you want to make your debut or go back on tour after a long hiatus, starting a career at Seminole Hard Rock Hotel & Casino Tampa can feel more like play than work. This expansive property is the premier entertainment destination of Central Florida & features high stakes table games along with thousands of the hottest slot machines. Owned & operated by the Seminole Tribe of Florida, this electrifying casino destination boasts rock star amenities at its AAA Four Diamond rated hotel ranging from seven award-winning Zagat-rated restaurants, a newly renovated Rock Spa & Salon and VIP services galore.
Our Commitment to Service:
We don't have customers, we have Guests. Unparalleled Service isn't just a part of our mission statement at Seminole Gaming; it's a commitment to each and every one of our current & future Guests. Our staff spends their time making sure that every single one of our guests gets the rock star treatment, but the Seminole Hard Rock family also rolls out the red carpet for our employees with competitive benefits & a great work environment.
Benefits & Perks:
We offer rockin' benefits that include Medical, Dental, Vision & Life Insurances, 401K, Paid time off, Annual Bonus Opportunity & much more! Please visit ************************************* to see our full list of benefits!
Appearance:
How we look & appear to each guest provides an important impression of our Company. Non-permitted guidelines include unnatural hair color, visibly explicit or offensive tattoos, facial tattoos, ear piercings that alter the shape and/or size of the ear, any visible body or facial piercings other than two (2) piercings per ear, facial hair longer than ½ inch in length or mustaches that extend past ¼ inch below the upper lip. Please note this list is not all-inclusive, as well as exceptions to these rules may apply for certain departments.
JOB DESCRIPTION
Responsibilities
The FrontDesk Agent is responsible for providing courteous frontdesk services to guest by delivering products and services that result in a pleasant hotel stay and overall gaming experience
Essential duties include, but are not limited to:
* Registers arriving guests by completing appropriate paperwork and obtaining proper payment information
* Settles account balances of departing guests by accepting payment and handling cash drawer
* Investigates and resolves general billing discrepancies
* Engage guests in property promotions and amenities so they best enjoy all the casino/hotel offers during their current and future visits
* Responds to guest inquiries concerning entertainment or attractions and provides guests with general information to ensure a pleasant stay in the hotel
* Promotes positive public/employee relations at all times
* Anticipates guests' needs and responds to requests and concerns to ensure guest satisfaction
* Monitors work areas to ensure cleanliness standards are achieved and customer requests are addressed
Qualifications
* High school diploma or general education degree (GED) is required
* 6 months of FrontDesk/Hotel Operations experience
* Must possess a high degree of interpersonal and customer relations skills necessary to ensure total guest satisfaction
* Must have exceptional phone etiquette
* Must be able to work standing for long periods of time
* Must be technologically savvy and be able to operate and enter information into a computer
* Must possess basic math skills necessary to accurately calculate and process guest payments
* Must be able to follow procedures in standard situations in which specific steps are involved
Work Environment:
* Duties and responsibilities are typically performed in the Hotel Lobby area; a fast-paced, guest-smoking environment, with constant exposure to general public and excessive noise.
* Position requires ability to stand and walk 100% of the time. Extensive periods of data entry is required
* While performing the duties of this job, the employee is frequently required to stand; walk; use hands to finger, handle, or feel; reach with hands and arms, talk or hear
* Specific vision abilities required by this job include close, distance, color, and peripheral vision, depth perception and ability to adjust focus
Native American Preference Policy:
The Tribal Council gives preference in all of its employment practices to Native Americans. First preference in hiring, training, promoting and in all other aspects of employment is given to members of the Seminole Tribe who meet the job requirements. Second preference is given to members of other federally recognized Native American Tribes who meet the job requirements.
Employment Process:
Seminole Gaming's employment process requires candidates to obtain gaming licensure by successfully completing a background check with Seminole Gaming Compliance and Regulations, prior to beginning employment. These background checks may include, but are not limited to:
* Credit Check
* Criminal Background Check
* Drug Screen
Disclaimer While this is intended to be an accurate reflection of the current job, management reserves the right to revise the current job or to require that other or different tasks be performed when circumstances change, (e.g. emergencies, changes in personnel, workload, rush jobs or technical developments).
#gotoworkhappy
How much does a front desk clerk earn in Brandon, FL?
The average front desk clerk in Brandon, FL earns between $21,000 and $32,000 annually. This compares to the national average front desk clerk range of $21,000 to $33,000.
Average front desk clerk salary in Brandon, FL
$26,000
What are the biggest employers of Front Desk Clerks in Brandon, FL?
The biggest employers of Front Desk Clerks in Brandon, FL are: