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Account Specialist jobs at Genuine Parts

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  • Account Specialist

    Genuine Parts Company 4.1company rating

    Account specialist job at Genuine Parts

    The Account Specialist drives sales, identifies, and generates opportunities for various types of customers. This role partners with Account Representatives within an assigned territory to deliver deep knowledge within a product group. The Account Specialist provides education of Motion products through technical presentations. This Account will participate in the sales and marketing effort in the Motion Ai - Great Lakes region for: Robotics & Vision * The core products which this individual will be responsible for are: Yaskawa Motoman, Universal Robotics, Epson, Zebra, Photoneo, Omron * Primary role is to be responsible for the growth of the core product lines. JOB DUTIES * Look for new business opportunities within major existing target accounts, as well as new accounts. * Provide monthly reports to Account Rep on the major opportunities involving their account managers and application engineers. * Manage the sales and marketing efforts of the above products in the territory. In certain cases, will be the lead person for all business reviews and managing the vendor relationship as needed. * Participate in direct technical sales efforts with customers either remotely or in person. The ongoing goal is to gradually train involved application engineers and Account Reps to grow in their abilities to recognize the opportunities and do the initial sales efforts. * Work with RSM of Sales and Account Reps to establish basic knowledge skill levels for Customer Service, Inside Sales Technical Specialist, Account Reps, Local product sales engineers, and application engineers. * Specific continuous ongoing training of inside and outside sales personnel on both commercial and technical topics. * Provide pre-sale and post-sale technical support for Motion & Automation products. * Give Customer Facing webinars for promotion and training. * Provide on-site training to qualified customers. * Coordinate and leverage vendor regional managers and application engineers. Ensure that they are connected directly with the AI sales team and that they work together. * Establish business plans and evaluate/assign/track project pipeline to reach sales' goals for Yaskawa and Omron automation products. EDUCATION & EXPERIENCE Typically requires a high school diploma or GED. Typically requires industry and sales experience. KNOWLEDGE, SKILLS, ABILITIES * Work as a team that focuses on the customer. Make sure that our resources are used wisely: * "Win Fast, Lose Fast." * Establish and maintain technical relationships with our vendors (required certification training, who the support people to contact, keep on top of new products/technologies, evaluate new vendors) * Direct report for technical team we need to hire (Establish training for new employees/intern program, evaluate/assign/track engineering projects throughout region to ensure sales are met) * Secure sales by being able to present on technical topics to technical and non-technical customers. Technical Team (specialists) rather than application engineer instills more confidence in working with Motion Ai. * Explore and create new technical resources (demo rooms, Motion Ai-run training sessions, template programs, how to guides, marketing/quick start videos) * Specialize to become expert at target products (likely Controls - Yaskawa, Omron) for myself to champion within the region. * Create and maintain demos to show off specialty's strengths and new functionality (how to guides, marketing quick start videos, training sessions) * Be first line of support for Motion and Automation products allowing for a quick response and a strong knowledge of the products. * Persistence, Enthusiasm, Positive attitude, Organization Skills, Confidentiality, Creativity. * Professional attitude & interaction between peers and customers. * Presentation Experience. The ability to train diverse groups of people with different backgrounds, skill levels, and expectations. * Sales skills. Be able to clearly communicate product placement and strategies for OEMs, Specialty Machine Builders and System Integrators. * The ability to record basic videos which can be shared with our marketing professionals to be used for training purposes and/or website content. * Contribute to a library of one page application notes to concisely demonstrate a technical problem solved at customers. * Motion AI general technical product fundamentals: (This will become a series of course for continuing training for all Account Reps - "knowledge at the point of sale." PHYSICAL DEMANDS: Travel required. May be required to be on-call nights or weekends, depending on need. LICENSES & CERTIFICATIONS: Valid driver's license required. All company vehicles are subject to continuous video monitoring. COMPANY INFORMATION: Motion offers an excellent benefits package which includes options for healthcare coverage, 401(k), tuition, reimbursement, vacation, sick, and holiday pay. Not the right fit? Let us know you're interested in a future opportunity by joining our Talent Community on jobs.genpt.com or create an account to set up email alerts as new job postings become available that meet your interest! GPC conducts its business without regard to sex, race, creed, color, religion, marital status, national origin, citizenship status, age, pregnancy, sexual orientation, gender identity or expression, genetic information, disability, military status, status as a veteran, or any other protected characteristic. GPC's policy is to recruit, hire, train, promote, assign, transfer and terminate employees based on their own ability, achievement, experience and conduct and other legitimate business reasons.
    $25k-35k yearly est. Auto-Apply 60d+ ago
  • Customer Experience Specialist - Vehicle Delivery

    Carvana 4.1company rating

    Burton, MI jobs

    We're looking for Customer Advocates with at least 2 years of customer-facing experience to build an exciting career at Carvana - the fastest-growing used automotive retailer in U.S. history and one of the four fastest companies to make the Fortune 500! Whether it's delivering happiness to customers on the driveway or getting involved in the local community, our Customer Advocates are leading the charge in reintroducing happiness into the car-buying process. Ready to join the 'Hauler-Life'? Shift Requirement: The hours for this position are from 7am - 5pm, 9am - 7pm or 11am - 9pm. We ask that team members be available to work 7 days a week. Days off will rotate between weekdays and weekend days. Unlock Your Earning Potential! We offer a competitive starting hourly rate of $17/hr with significant growth opportunities based on performance. You can boost your earnings within a short timeframe: Pay Range: $17-$19 hourly Starting Pay: $17/hr At 3 Months: $17.50/hr At 6 Months: $18/hr In your first year, you can progress from $17/hr to $19/hr through our performance-based Careers Not Jobs program, which provides four merit opportunities annually. As part of this program, eligible team members can enjoy an additional $0.50 increase in their pay every 90 days. And that's not all! Market Operations may offer other performance-based incentive programs specific to your location, potentially unlocking even greater earnings. Benefits + Perks: We continually invest in our team members' success because when our team members grow, we grow. Here is how we invest in you: Compensation: Competitive, Performance-Based Compensation PLUS 401(k) with Carvana match, opportunity for overtime during busy seasons Fast Track Advancement Opportunities: Stellar performers achieve higher pay rates sooner based on performance. Hard work and stellar performance won't go unnoticed. Health & Wellness: 100% Company Paid Healthcare Premiums plus Dental + Vision benefits. Wellness program to support mental, physical and financial health. We know pets are family too! Benefit from our pet care savings program to keep your furry friends healthy and happy. Time Off & Work-Life Balance: Generous paid time off (13 days for the first year, increases to 20 days thereafter) Education Support: We support you depending on where you are at in your education journey - if you are looking to pursue a bachelor's degree, we offer tuition reimbursement. And if you already have your bachelors degree we have a student loan repayment program! Equity: Carvana Shares is something that we grant to our team members on an annual basis where you get to be an 'owner' in the company. We also offer an Employee Stock Purchase Plan discount! Professional Development: Extensive internal growth and professional development opportunities And more! About the Role: We're looking for enthusiastic, energetic, and self-motivated team players with at least 2 years of customer-facing experience to: Deliver vehicles straight to customers' doors with our custom car haulers (don't worry - a commercial license is not required to drive the hauler and you will receive ample training) Frequently load/unload vehicles onto the hauler (this part does require getting physical!) and regularly inspect the car-hauler to make sure the vehicle maintains safe to drive Complete customer paperwork and include thorough notes in our customer tracking system Consistently drive safe and maintain a clean driving record in accordance with Carvana's CMV Driver Qualification policy. * Candidates must have (or be able to obtain) a Notary in your local jurisdiction within the first 90 days of employment (process sponsored by Carvana). This process may involve satisfying state-specific requirements. For further details, candidates can review their local state notary requirements here: State Notary Requirements . * Candidates must be able to satisfy state-specific requirements related to access DMV/title and registration systems. * Illinois, Michigan, Louisiana, and Missouri employees must obtain a Chauffeur's license or any other state specialty license within the first two weeks of employment (process sponsored by Carvana). * California employees must obtain a Vehicle Verifier license within the first 90 days of employment (Process sponsored by Carvana). General qualifications and requirements Ability to perform physically demanding tasks like detailing vehicles and loading/unloading vehicles onto our haulers in indoor and outdoor conditions with occasional exposure to inclement/extreme weather (some markets may require deliveries to be made in the snow, while other markets require deliveries to be made in the summer heat) . Ability to walk/stand and sustain physical activity for extended periods of time (8+ hours) Must be able to read, write, speak and understand English Requires high and low levels of movement with the ability to reach with arms, twist, kneel, crouch, climb, balance, and squat Requires the grasping, carrying, lifting, pushing, and pulling of items of 50lbs. Frequent driving requires excellent visual acuity and manual dexterity. Reasonable accommodations may be granted to enable individuals with disabilities to perform the essential functions Legal stuff This job description is not designed to contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice. Carvana is an equal employment opportunity employer. All applicants receive consideration for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, marital status, national origin, age, mental or physical disability, protected veteran status, or genetic information, or any other basis protected by applicable law. Carvana also prohibits harassment of applicants or employees based on any of these protected categories. All applicants must pass a drug test and obtain a DOT Medical Card. This role is not eligible for visa sponsorship. Must be at least 21 years of age and possess a valid driver's license. Must be able to read, write, speak, and understand English."
    $17-19 hourly 7d ago
  • Customer Experience Specialist - Vehicle Delivery

    Carvana 4.1company rating

    West Elkton, OH jobs

    We're looking for Customer Advocates with at least 2 years of customer-facing experience to build an exciting career at Carvana - the fastest-growing used automotive retailer in U.S. history and one of the four fastest companies to make the Fortune 500! Whether it's delivering happiness to customers on the driveway or getting involved in the local community, our Customer Advocates are leading the charge in reintroducing happiness into the car-buying process. Ready to join the 'Hauler-Life'? Check out more below: Shift Requirement: The hours for this position are from 11am - 9pm. We ask that team members be available to work 7 days a week. Days off will rotate between weekdays and weekend days. Location: This position will be based out of our Inspection Center in Trenton, OH, 45067. Base compensation of $20 per hour. Opportunity to increase hourly compensation by .50 cents every 3 months based on performance! You'll get to represent our dynamic brand in dynamic ways! From delivering memorable customer experiences in the field to helping run one of our Vending Machines (in some locations), our Customer Advocates provide a one-of-a-kind and seamless car-delivery experience to each and every customer. Competitive benefits that include medical, dental, vision, and matching 401k, along with other cool perks programs including student loan payments, discounts on vehicles, benefits for you pet(s), and much more! We're looking for enthusiastic, energetic, and self-motivated team players with at least 2 years of customer-facing experience to: Deliver vehicles straight to customers' doors with our custom car haulers (don't worry - a commercial license is not required to drive the hauler and you will receive ample training) Frequently load/unload vehicles onto the hauler (this part does require getting physical!) and regularly inspect the car-hauler to make sure the vehicle maintains safe to drive Complete customer paperwork and include thorough notes in our customer tracking system Consistently drive safe and maintain a clean driving record in accordance with Carvana's CMV Driver Qualification policy. * Candidates must have (or be able to obtain) a Notary in your local jurisdiction within the first 90 days of employment (process sponsored by Carvana). This process may involve satisfying state-specific requirements. For further details, candidates can review their local state notary requirements here: State Notary Requirements . * Candidates must be able to satisfy state-specific requirements related to access DMV/title and registration systems. * Illinois, Michigan, Louisiana, and Missouri employees must obtain a Chauffeur's license or any other state specialty license within the first two weeks of employment (process sponsored by Carvana). * California employees must obtain a Vehicle Verifier license within the first 90 days of employment (Process sponsored by Carvana) General qualifications and requirements Ability to perform physically demanding tasks like detailing vehicles and loading/unloading vehicles onto our haulers in indoor and outdoor conditions with occasional exposure to inclement/extreme weather (some markets may require deliveries to be made in the snow, while other markets require deliveries to be made in the summer heat) . Ability to walk/stand and sustain physical activity for extended periods of time (8+ hours) Must be able to read, write, speak and understand English Requires high and low levels of movement with the ability to reach with arms, twist, kneel, crouch, climb, balance, and squat Requires the grasping, carrying, lifting, pushing, and pulling of items of 50lbs. Frequent driving requires excellent visual acuity and manual dexterity. Reasonable accommodations may be granted to enable individuals with disabilities to perform the essential functions About Carvana At Carvana, we sell cars but we aren't car salesmen. Our promise is simple: we won't sell a car to a customer that we wouldn't sell to our own Mom. Period. Being a brand ambassador at Carvana means having a passion for our vision and having a motor that never quits when it comes to representing our brand and values. Our Market Operations team members work as a team to deliver awesome customer experiences in their markets, while also remaining agile enough to keep up with the ever-changing beat and cadence of your daily activities. Think you've got what it takes to join our team? Apply today! Carvana is an equal employment opportunity employer. All applicants receive consideration for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, marital status, national origin, age, mental or physical disability, protected veteran status, or genetic information, or any other basis protected by applicable law. Carvana also prohibits harassment of applicants or employees based on any of these protected categories. All applicants must pass a drug test and obtain a DOT Medical Card. Hiring is contingent on passing a complete background check. This roles is not eligible for visa sponsorship. Must be at least 21 years of age and possess a valid driver's license. Must be able to read, write, speak, and understand English."
    $20 hourly 10d ago
  • Audi Technologist and Customer Retention Specialist

    Hoehn Motors 2.9company rating

    Carlsbad, CA jobs

    Handles previous and current Sales and Service clients whose key role is Retaining both Service and Sales clients. You will work to secure Used Car Inventory using our Lease Maturity Tools and appointment setting tools for our Sales Department by collaborating with the Sales Managers, Service Manager, Service Advisors, and Audi Brand Specialist. You'll be able to work with both Sales and Service Departments and convert Service Opportunities into New and Used Car retail Sales. Essential Duties: Assists and greets customer on both the Service Drive and Sales Department with the intention of retaining the client and or purchasing their current vehicle. Assists the Service and Sales department in a supportive role with current, previous, and new clients with trouble shooting or vehicle questions. Working monthly lease maturity portfolio. Making appointments for lease end customers to come in and review lease end options with the sales manager. Demonstrate the ability to communicate through a wide array of digital tools and platforms. With competency in Microsoft programs like (Excel, Outlook, Word, etc.) and keen to learn new technologies. Highly disciplined approach and works efficiently to meet the needs of guests, sometimes dealing with multiple guests simultaneously. Keeps updated and is capable of absorbing and retaining information regarding vehicles, the technology within and value added products. Demonstrates vast knowledge of the Audi product lineup, helps sales/service staff with understanding new technologies/updates. Attends sales meetings. Maintains professional appearance and workspace. Sells and delivers professional service when needed in the sales department Processes sales paperwork in accordance with dealership policies Keeps up-to-date on new Audi products and services within the industry. Will be responsible for clean and tidy showroom and vehicle display. Approaches and greets overflow sales prospects in a timely manner. Exhibits a high level of commitment to customer satisfaction. We don't believe in high pressure sales. We simply help our customers find the vehicle that meets their needs, while giving them a great experience. We price our vehicles based on extensive research to be highly competitive and our management staff will coach you to success! Audi Carlsbad has introduced an all-new compensation package that pays you in several different ways. · Guaranteed hourly wage · Volume / Unit bonuses · Flex scheduling featuring 2 full days off every week plus an early and a late day · You will receive a wide range of benefits including FULL medical, dental, and vision insurance · Discounts and an associate pricing program on vehicles, parts and service · Support for continuing education and personnel development are included
    $35k-44k yearly est. 60d+ ago
  • AdTech Client Specialist

    Urban Science 4.6company rating

    Franklin, TN jobs

    We are Automotive Business Scientists. We empower our clients to turn overwhelming industry data into discovery, action and measured success. We are unique market leaders because we find and examine possibilities through the clarity of a scientific lens. To solve the toughest client challenges, we need curious, creative and dedicated people to join our team. We search out individuals who align with our core values and who adhere to the highest standards of integrity and ethics in everything they do. Our company is filled with the brightest minds and the biggest hearts at every level. We recognize that personal success takes on many different forms of the course of our lives - both professional and personally - so we provide a myriad of benefits and programs focused on Wellbeing, Growth, Community and Recognition. One size does not fit all, so we encourage every Urban Scientist to discover their own formula for success. If this sounds like the kind of company you would like to work with, Apply Now! POSITION OVERVIEW With the success of our revolutionary suite of Media Performance solutions that takes the guesswork out of planning, deploying, and optimizing automotive media, we are looking for a Client Specialist to help support our growth within the agency and ad-tech community. This role has current Hybrid Workplace flexibility, and candidates must be available to work in-person two to three days per week at an Urban Science office location. We are headquartered in Detroit, MI and additionally have flexibility to consider candidates local to Atlanta, Dallas (Plano), or Nashville (Franklin). URBAN SCIENCE DOES NOT AND WILL NOT PROVIDE IMMIGRATION RELATED SPONSORSHIP FOR THIS ROLE, NOW OR IN THE FUTURE. Essential Duties and Responsibilities AdTech team operational and client account support. Process and analyze usage reports from platform, agency and OEM contracts. Support the development of a reporting repository for Media Performance projects. Maintain Media Performance project data at the Solution, Platform, Brand, and Segment levels. Coordinate with internal teams to ensure services are activated and running smoothly. Act as main point of contact for questions or concerns from active clients and users. Support Senior Engagement Managers and Head of Sales on day-to-day client needs, such as research. Coordinate with internal teams to ensure services are activated and running smoothly. Qualifications - Education and Experience To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skills, abilities, and competencies required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Required: Data Savvy: Requires a broad understanding of real-time analytics, and experience working with data to provide clear and insightful recommendations Data management skills (SQL or Access is nice to have) Requires demonstrated knowledge of excel, ability to do pivot tables, macros, etc. MS Office: Requires solid knowledge of MS Excel, Word, PowerPoint, Teams, and Outlook Thought Leadership: Requires ability to apply Urban Science methodologies and new ideas to the client's mission critical problems to help them drive business Experience being a process creator/innovator Ability to ask relevant, thoughtful questions, take initiative, critical thinker Communication skills: Strong written and verbal skill set required. Ability to communicate concisely and coordinate effectively with various levels of leadership, and across various teams/offices Presentation skills: Ability to conduct professional presentations with various levels of leadership Analytical Thinking: Requires the ability to understand a situation by breaking it apart into smaller pieces, and/or tracing the implications of a situation in a step-by-step causal way Initiative: Requires the drive to go above and beyond to improve or enhance job results. Ability to work independently in assigned space Time Management: Requires strong capability to prioritize competing demands, manage multiple concurrent tasks and run meetings on schedule Project Management: Project management skills, including the ability to estimate work efforts, define work plans, monitor progress and report schedule variances and scope changes. Responsible and accountable to meet deadlines and deliver work as needed. Preferred: Campaign analytics background Account management background Digital automotive marketing experience Accounting, billing and reporting knowledge Automotive media, Insertion Order, product/service usage reporting EDUCATION and/or EXPERIENCE: Bachelor's degree in business, Marketing, etc. required; other degrees considered with demonstrated ability to apply advanced skill in quantitative analysis. Minimum of 3 years related work experience required Digital marketing/agency experience required WORK ENVIRONMENT The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. This description is intended to describe the type and level of work being performed by a person assigned to this position. It is NOT an exhaustive list of all duties and responsibilities required by a person so classified. The job may require additional hours beyond a traditional 40-hour workweek.
    $45k-63k yearly est. Auto-Apply 7d ago
  • AdTech Client Specialist

    Urban Science 4.6company rating

    Plano, TX jobs

    We are Automotive Business Scientists. We empower our clients to turn overwhelming industry data into discovery, action and measured success. We are unique market leaders because we find and examine possibilities through the clarity of a scientific lens. To solve the toughest client challenges, we need curious, creative and dedicated people to join our team. We search out individuals who align with our core values and who adhere to the highest standards of integrity and ethics in everything they do. Our company is filled with the brightest minds and the biggest hearts at every level. We recognize that personal success takes on many different forms of the course of our lives - both professional and personally - so we provide a myriad of benefits and programs focused on Wellbeing, Growth, Community and Recognition. One size does not fit all, so we encourage every Urban Scientist to discover their own formula for success. If this sounds like the kind of company you would like to work with, Apply Now! POSITION OVERVIEW With the success of our revolutionary suite of Media Performance solutions that takes the guesswork out of planning, deploying, and optimizing automotive media, we are looking for a Client Specialist to help support our growth within the agency and ad-tech community. This role has current Hybrid Workplace flexibility, and candidates must be available to work in-person two to three days per week at an Urban Science office location. We are headquartered in Detroit, MI and additionally have flexibility to consider candidates local to Atlanta, Dallas (Plano), or Nashville (Franklin). URBAN SCIENCE DOES NOT AND WILL NOT PROVIDE IMMIGRATION RELATED SPONSORSHIP FOR THIS ROLE, NOW OR IN THE FUTURE. Essential Duties and Responsibilities AdTech team operational and client account support. Process and analyze usage reports from platform, agency and OEM contracts. Support the development of a reporting repository for Media Performance projects. Maintain Media Performance project data at the Solution, Platform, Brand, and Segment levels. Coordinate with internal teams to ensure services are activated and running smoothly. Act as main point of contact for questions or concerns from active clients and users. Support Senior Engagement Managers and Head of Sales on day-to-day client needs, such as research. Coordinate with internal teams to ensure services are activated and running smoothly. Qualifications - Education and Experience To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skills, abilities, and competencies required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Required: Data Savvy: Requires a broad understanding of real-time analytics, and experience working with data to provide clear and insightful recommendations Data management skills (SQL or Access is nice to have) Requires demonstrated knowledge of excel, ability to do pivot tables, macros, etc. MS Office: Requires solid knowledge of MS Excel, Word, PowerPoint, Teams, and Outlook Thought Leadership: Requires ability to apply Urban Science methodologies and new ideas to the client's mission critical problems to help them drive business Experience being a process creator/innovator Ability to ask relevant, thoughtful questions, take initiative, critical thinker Communication skills: Strong written and verbal skill set required. Ability to communicate concisely and coordinate effectively with various levels of leadership, and across various teams/offices Presentation skills: Ability to conduct professional presentations with various levels of leadership Analytical Thinking: Requires the ability to understand a situation by breaking it apart into smaller pieces, and/or tracing the implications of a situation in a step-by-step causal way Initiative: Requires the drive to go above and beyond to improve or enhance job results. Ability to work independently in assigned space Time Management: Requires strong capability to prioritize competing demands, manage multiple concurrent tasks and run meetings on schedule Project Management: Project management skills, including the ability to estimate work efforts, define work plans, monitor progress and report schedule variances and scope changes. Responsible and accountable to meet deadlines and deliver work as needed. Preferred: Campaign analytics background Account management background Digital automotive marketing experience Accounting, billing and reporting knowledge Automotive media, Insertion Order, product/service usage reporting EDUCATION and/or EXPERIENCE: Bachelor's degree in business, Marketing, etc. required; other degrees considered with demonstrated ability to apply advanced skill in quantitative analysis. Minimum of 3 years related work experience required Digital marketing/agency experience required WORK ENVIRONMENT The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. This description is intended to describe the type and level of work being performed by a person assigned to this position. It is NOT an exhaustive list of all duties and responsibilities required by a person so classified. The job may require additional hours beyond a traditional 40-hour workweek.
    $53k-73k yearly est. Auto-Apply 7d ago
  • AdTech Client Specialist

    Urban Science 4.6company rating

    Atlanta, GA jobs

    We are Automotive Business Scientists. We empower our clients to turn overwhelming industry data into discovery, action and measured success. We are unique market leaders because we find and examine possibilities through the clarity of a scientific lens. To solve the toughest client challenges, we need curious, creative and dedicated people to join our team. We search out individuals who align with our core values and who adhere to the highest standards of integrity and ethics in everything they do. Our company is filled with the brightest minds and the biggest hearts at every level. We recognize that personal success takes on many different forms of the course of our lives - both professional and personally - so we provide a myriad of benefits and programs focused on Wellbeing, Growth, Community and Recognition. One size does not fit all, so we encourage every Urban Scientist to discover their own formula for success. If this sounds like the kind of company you would like to work with, Apply Now! POSITION OVERVIEW With the success of our revolutionary suite of Media Performance solutions that takes the guesswork out of planning, deploying, and optimizing automotive media, we are looking for a Client Specialist to help support our growth within the agency and ad-tech community. This role has current Hybrid Workplace flexibility, and candidates must be available to work in-person two to three days per week at an Urban Science office location. We are headquartered in Detroit, MI and additionally have flexibility to consider candidates local to Atlanta, Dallas (Plano), or Nashville (Franklin). URBAN SCIENCE DOES NOT AND WILL NOT PROVIDE IMMIGRATION RELATED SPONSORSHIP FOR THIS ROLE, NOW OR IN THE FUTURE. Essential Duties and Responsibilities AdTech team operational and client account support. Process and analyze usage reports from platform, agency and OEM contracts. Support the development of a reporting repository for Media Performance projects. Maintain Media Performance project data at the Solution, Platform, Brand, and Segment levels. Coordinate with internal teams to ensure services are activated and running smoothly. Act as main point of contact for questions or concerns from active clients and users. Support Senior Engagement Managers and Head of Sales on day-to-day client needs, such as research. Coordinate with internal teams to ensure services are activated and running smoothly. Qualifications - Education and Experience To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skills, abilities, and competencies required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Required: Data Savvy: Requires a broad understanding of real-time analytics, and experience working with data to provide clear and insightful recommendations Data management skills (SQL or Access is nice to have) Requires demonstrated knowledge of excel, ability to do pivot tables, macros, etc. MS Office: Requires solid knowledge of MS Excel, Word, PowerPoint, Teams, and Outlook Thought Leadership: Requires ability to apply Urban Science methodologies and new ideas to the client's mission critical problems to help them drive business Experience being a process creator/innovator Ability to ask relevant, thoughtful questions, take initiative, critical thinker Communication skills: Strong written and verbal skill set required. Ability to communicate concisely and coordinate effectively with various levels of leadership, and across various teams/offices Presentation skills: Ability to conduct professional presentations with various levels of leadership Analytical Thinking: Requires the ability to understand a situation by breaking it apart into smaller pieces, and/or tracing the implications of a situation in a step-by-step causal way Initiative: Requires the drive to go above and beyond to improve or enhance job results. Ability to work independently in assigned space Time Management: Requires strong capability to prioritize competing demands, manage multiple concurrent tasks and run meetings on schedule Project Management: Project management skills, including the ability to estimate work efforts, define work plans, monitor progress and report schedule variances and scope changes. Responsible and accountable to meet deadlines and deliver work as needed. Preferred: Campaign analytics background Account management background Digital automotive marketing experience Accounting, billing and reporting knowledge Automotive media, Insertion Order, product/service usage reporting EDUCATION and/or EXPERIENCE: Bachelor's degree in business, Marketing, etc. required; other degrees considered with demonstrated ability to apply advanced skill in quantitative analysis. Minimum of 3 years related work experience required Digital marketing/agency experience required WORK ENVIRONMENT The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. This description is intended to describe the type and level of work being performed by a person assigned to this position. It is NOT an exhaustive list of all duties and responsibilities required by a person so classified. The job may require additional hours beyond a traditional 40-hour workweek.
    $57k-79k yearly est. Auto-Apply 7d ago
  • Customer Relations Specialist

    Gossett Motor Cars 3.9company rating

    Memphis, TN jobs

    GOSSETT MOTOR CARS One of the largest privately owned Automotive Dealer Groups in West Tennessee is expanding its line of franchises and is seeking a professional individual to become part of the automotive industry. We are searching for an individual with a positive attitude. We will provide the tools to succeed in a fast-paced workforce and additional opportunities. JOB SUMMARY We are currently seeking a Customer Relations Specialist to join our team. We have one of the BEST COMPENSATION PLANS IN THE MARKET WITH A HOURLY RATE AND VERY AGGRESSIVE COMMISSION STRUCTURE. This position will be handling calls and leads for 13 new car franchises. Responsibilities Answer incoming sales calls Schedule appointments Communicate with callers in a professional, friendly, and efficient manner Provide basic information to callers who have general inquiries Respond to all sales leads on time Handle customers with integrity and poise and refer incoming calls to the appropriate individual for further assistance Become an automotive product expert Qualifications Excellent communication and organizational skills Experience using Microsoft Office suite Ability to work effectively with customers and employees while handling multiple tasks simultaneously Gossett Motor Cars Benefits: Team-oriented environment Advancement opportunities Affordable Medical Plan Paid vacation (3 weeks) Employee car purchase program On-site mobile health clinic
    $30k-47k yearly est. Auto-Apply 60d+ ago
  • AdTech Client Specialist

    Urban Science 4.6company rating

    Detroit, MI jobs

    We are Automotive Business Scientists. We empower our clients to turn overwhelming industry data into discovery, action and measured success. We are unique market leaders because we find and examine possibilities through the clarity of a scientific lens. To solve the toughest client challenges, we need curious, creative and dedicated people to join our team. We search out individuals who align with our core values and who adhere to the highest standards of integrity and ethics in everything they do. Our company is filled with the brightest minds and the biggest hearts at every level. We recognize that personal success takes on many different forms of the course of our lives - both professional and personally - so we provide a myriad of benefits and programs focused on Wellbeing, Growth, Community and Recognition. One size does not fit all, so we encourage every Urban Scientist to discover their own formula for success. If this sounds like the kind of company you would like to work with, Apply Now! POSITION OVERVIEW With the success of our revolutionary suite of Media Performance solutions that takes the guesswork out of planning, deploying, and optimizing automotive media, we are looking for a Client Specialist to help support our growth within the agency and ad-tech community. This role has current Hybrid Workplace flexibility, and candidates must be available to work in-person two to three days per week at an Urban Science office location. We are headquartered in Detroit, MI and additionally have flexibility to consider candidates local to Atlanta, Dallas (Plano), or Nashville (Franklin). URBAN SCIENCE DOES NOT AND WILL NOT PROVIDE IMMIGRATION RELATED SPONSORSHIP FOR THIS ROLE, NOW OR IN THE FUTURE. Essential Duties and Responsibilities AdTech team operational and client account support. Process and analyze usage reports from platform, agency and OEM contracts. Support the development of a reporting repository for Media Performance projects. Maintain Media Performance project data at the Solution, Platform, Brand, and Segment levels. Coordinate with internal teams to ensure services are activated and running smoothly. Act as main point of contact for questions or concerns from active clients and users. Support Senior Engagement Managers and Head of Sales on day-to-day client needs, such as research. Coordinate with internal teams to ensure services are activated and running smoothly. Qualifications - Education and Experience To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skills, abilities, and competencies required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Required: Data Savvy: Requires a broad understanding of real-time analytics, and experience working with data to provide clear and insightful recommendations Data management skills (SQL or Access is nice to have) Requires demonstrated knowledge of excel, ability to do pivot tables, macros, etc. MS Office: Requires solid knowledge of MS Excel, Word, PowerPoint, Teams, and Outlook Thought Leadership: Requires ability to apply Urban Science methodologies and new ideas to the client's mission critical problems to help them drive business Experience being a process creator/innovator Ability to ask relevant, thoughtful questions, take initiative, critical thinker Communication skills: Strong written and verbal skill set required. Ability to communicate concisely and coordinate effectively with various levels of leadership, and across various teams/offices Presentation skills: Ability to conduct professional presentations with various levels of leadership Analytical Thinking: Requires the ability to understand a situation by breaking it apart into smaller pieces, and/or tracing the implications of a situation in a step-by-step causal way Initiative: Requires the drive to go above and beyond to improve or enhance job results. Ability to work independently in assigned space Time Management: Requires strong capability to prioritize competing demands, manage multiple concurrent tasks and run meetings on schedule Project Management: Project management skills, including the ability to estimate work efforts, define work plans, monitor progress and report schedule variances and scope changes. Responsible and accountable to meet deadlines and deliver work as needed. Preferred: Campaign analytics background Account management background Digital automotive marketing experience Accounting, billing and reporting knowledge Automotive media, Insertion Order, product/service usage reporting EDUCATION and/or EXPERIENCE: Bachelor's degree in business, Marketing, etc. required; other degrees considered with demonstrated ability to apply advanced skill in quantitative analysis. Minimum of 3 years related work experience required Digital marketing/agency experience required WORK ENVIRONMENT The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. This description is intended to describe the type and level of work being performed by a person assigned to this position. It is NOT an exhaustive list of all duties and responsibilities required by a person so classified. The job may require additional hours beyond a traditional 40-hour workweek.
    $43k-61k yearly est. Auto-Apply 7d ago
  • Client Onboarding Specialist

    700 Credit 4.0company rating

    Southfield, MI jobs

    700Credit - Client Onboarding Specialist About 700Credit 700Credit is the industry leader in providing cutting-edge credit and compliance solutions to the automotive sector. As the largest provider in the field, we are passionate about innovation, growth, and delivering the best for our clients. 700Credit is the largest provider of credit and compliance solutions to the automotive industry today. 700Credit is a dynamic, exciting place to work. We hire exceptional people and every one of them is empowered to think independently, to take the initiative as an employee and to be innovative. We offer an excellent compensation/benefit package. Summary 700Credit is looking for a reliable Client Onboarding Specialist to join the team in Southfield, MI. As a Client Onboarding Specialist, you will be responsible for ensuring that the company and its clients are in compliance with our vendor partners' requirements. The Client Onboarding Coordinator also helps onboard new customers, handles phone calls from customers and consumers, and handles customer case tracking. This role is essential to the continued success of 700Credit and will have a direct impact on achieving company goals. Responsibilities Execute Seamless Client Onboarding: Collaborate with internal support personnel to coordinate and execute all aspects of new customer onboarding, ensuring a smooth and professional experience. Ensure Vendor Compliance: Maintain a deep understanding of vendor partner requirements to ensure full compliance with onboarding standards and contractual obligations. Facilitate Contract and Documentation Collection: Work closely with the sales team and new clients to gather necessary contracts, forms, and supporting documentation to initiate services efficiently. Maintain Customer Data Integrity: Set up new customers in internal systems accurately, including the entry and ongoing maintenance of product and pricing information. Support Compliance and Audit Readiness: Assist existing customers with ongoing compliance activities, including document management and preparation for vendor audits. Provide Responsive Customer Service: Collaborate with the customer support team to handle inbound service inquiries, ensuring timely and effective resolution of client issues. Requirements Experience, Skills, and Knowledge 2+ years of experience in customer support, sales support, mortgage processing, or similar position strongly preferred Highly organized and high attention to detail Excellent communication and customer service skills Highly accountable, flexible, and effective under pressure in a fast-paced environment. Proven ability to multitask Effective problem-solving skills Strong ability to work well in a team environment Proficiency in Microsoft Office suite Salesforce CRM experience a plus
    $45k-72k yearly est. 56d ago
  • Gettel Automotive Group Biller

    Gettel Automotive Group 4.2company rating

    Bradenton, FL jobs

    Job Details Toyota of Lakewood - Bradenton, FLDescription At Gettel, our associates are our most valuable resource and growth is encouraged through diligence, teamwork & creativity. We offer a variety of training for everyone from Managers to Technicians; Gettel U and the Gettel Edge Program can provide you with the tools needed to take that next step. Above all, we have highest standard of honesty and integrity when conducting business. We are committed to an environment where the customer is always treated with respect and dignity... If you have an interest in automotive and a desire to develop a career in the industry, apply today! What We Offer Medical, Dental & Vision Insurance Life Insurance Health Savings & Flex Spending Accounts Short & Long Term Disability 401K Plan Holiday Pay Personal & Sick Days Paid Vacation Paid Training Growth Opportunities Flexible Work Schedules Discounts on products & services Employee vehicle purchase plans Saturday Lunches Accident & Critical Care Plans Qualifications Major Essential Duties may include: Process paperwork from the F&I Department Prepare payoff checks for new vehicles and trade ins Various billing duties including wholesale and dealer trades Reconcile schedules Research and answer all receivable and vendor inquiries Perform basic and routine accounting functions. Handle miscellaneous clerical tasks Proactively communicate with your supervisor. Communicate errors, unusual items, proposed solutions and process improvement opportunities. Other duties, as assigned. Job/Education Requirements: Dealership accounting experience preferred. Prior experience reconciling vendor accounts Strong knowledge of math and accounting. Detail oriented Reynolds and Reynolds experience preferred. Strong record of positive Customer Satisfaction results.
    $33k-47k yearly est. 60d+ ago
  • Call Center Specialist

    Manufacturing Inc. 3.8company rating

    Providence, RI jobs

    Job Description We are seeking a highly motivated and empathetic Customer Care Specialist to join our dedicated team. This is an onsite position that plays a critical role in providing exceptional support, resolving customer inquiries, and ensuring a positive brand experience through phone, email, and chat interactions. If you are passionate about helping others and thrive in a fast-paced environment, we encourage you to apply. What's In It For You Impactful Work: Be the front-line voice of our company, directly influencing customer satisfaction and loyalty. Skill Development: Gain valuable professional experience in communication, problem-solving, and relationship management. Supportive Team Environment: Work alongside a collaborative and friendly team committed to mutual success. Financial Recognition: Eligibility for an incentive recognition bonus for performance and goal achievement. Responsibilities Include Answering inbound customer calls, emails, and chats promptly and professionally. Identifying and assessing customers' needs to achieve satisfaction through effective troubleshooting and solutions. Managing and resolving complex customer complaints and inquiries with patience and diplomacy. Documenting all interactions and transactions accurately in the customer relationship management (CRM) system. Maintaining a high level of product and service knowledge to provide accurate information. Following established communication procedures, guidelines, and policies. Skills and Qualifications High school diploma or equivalent. Minimum of 1 year of experience in a customer service or call center environment. Exceptional verbal and written communication skills. Strong active listening and problem-solving abilities. Proficiency with standard office software (e.g., Microsoft Office Suite). Ability to sit for extended periods and manage high call volumes efficiently. Experience with a major CRM system (e.g., Salesforce, Zendesk). Associate's or Bachelor's degree a definite plus! Compensation and Benefits Pay Rate: The expected hourly wage is $19/hr. Pay will be offered based on several factors, including the candidate's education, work experience, work location, specific job duties, and certifications. Schedule: Monday - Friday, 8:00 AM - 5:00 PM ONSITE. Benefits: We offer comprehensive benefits, which include health insurance and an incentive recognition bonus. (All benefits are based on eligibility). Ready to make a difference? Apply today by submitting your resume and a brief cover letter through our online portal! We look forward to reviewing your application. We are an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, or protected veteran status.
    $19 hourly 17d ago
  • Real Estate Collection Specialist II

    Tower 4.7company rating

    Laurel, MD jobs

    $1000 Signing Bonus effective 1/20/2024 Note: All full-time positions include exceptionally low medical premiums in addition to a whole host of other benefits. Monday - Friday 8:00am-4:30pm Hiring Range - $31.66/hr - $39.57/hr Summary of Position This position is responsible for the collection, maintenance and resolution of real estate loans more than 30 days delinquent and assist with loss mitigation efforts for all Real Estate secured loans. They will help manage delinquent Tower Federal Credit Union Real Estate loan portfolio; and related activity including internal and external reporting, GL reconciliation, vendor/3rd party relationships and requirements. They will monitor all delinquent Real Estate loans to protect the assets of Tower Federal Credit Union and take action to resolve when possible. Principal Accountabilities and Functions Makes effort to contact delinquent members and determines financial circumstances, including assets, indebtedness and credit history. Develops action plans to obtain payments on delinquent accounts and brings loans current within a reasonable period. Monitors account activity to verify compliance with agreed upon arrangements and follows up as needed. Maintains record of contacts and provide details to member circumstances. Initiates hardship discussions with members when appropriate as a resolution to delinquent accounts. Recommends and follows through with appropriate course of action to resolve the delinquency. This may include legal action, foreclosure, mortgage insurance claim, forbearance, loan modification etc. In addition, the position could recommend a specific action to the Loss Mitigation Committee for delinquent loans. Makes required monthly outbound collection efforts as required that include Outbound calls, letters and emails; enhanced skip tracing efforts and utilizes available 3rd party resources to locate and contact members. Accurately prepares form and ad hoc letters and notices as part of the delinquency real estate and loss mitigation process. Submits timely and accurate reports to GSE, PMI companies and internal partners and prepares MI claims and monitor for payment. Works with FNMA, foreclosure attorney and MI company to provide appropriate documentation needed for the foreclosure, short sale and monitors and obtains status reports from 3rd parties as needed. Works with members, real estate agents and others as needed to help prepare and process short sale transactions, deeds-in-lieu of foreclosure and other loss mitigation options. Prepares detailed analysis and helps make appropriate recommendations on foreclosure, short sale and modification requests. Obtains and reviews complete loss mitigation packages from members and makes appropriate recommendations. Submits reimbursement requests to GSEs using their website for reimbursable expenses paid by Tower Federal Credit Union for loss mitigation actions. Reviews GSE reimbursements as they are posted and reconciled properly. Keeps track of attorney invoices for payment and identifies which expenses are eligible for reimbursement and which are not for all RE Loans. Required Qualifications Associates degree plus years collections experience. Knowledge of FNMA and/or Real Estate loan servicing/collections; with additional knowledge of short sales, foreclosures, loan modification, repossession and bankruptcy laws and regulations Or equivalent combination of education and experience Knowledge, Skills and Abilities Ability to add, subtract, multiply and divide; reconcile and balance transaction records and apply basic accounting rules and procedures Ability to operate Microsoft Office applications (Word, Excel, and PowerPoint) Ability to read and comprehend simple instructions, short correspondence and memos; interpret procedure manuals; analyze and interpret business periodicals and other documents Ability to write routine reports and correspondence including e-mails Ability to provide explanations or instruction in one-on-one situations either in person Ability to identify cause and effect relationships and evaluate risk vs potential return; solve problems with many concrete variables in a variety of situations; focus on detail and verify accuracy of numbers and text; and to take and follow directions Able to work under stress, to deadlines and to arrive at work routinely and promptly Ability to resolve controversial or delicate matters skillfully; persuade others to consider merits of cause of action Ability to provide constructive feedback to others and to response to sensitive inquiries and complaints Ability to maintain sensitive and confidential information Able to get along with colleagues and supervisors Knowledge of Fannie Mae, Freddie Mac, FHA and MI (Mortgage Insurance) guidelines on real estate loans. Knowledge of relevant changes relating to foreclosures and investor owned loans such as Fannie Mae and Freddie Mac and associated servicing requirements and guidelines. Knowledge of current market “loss mitigation strategies” and ability to recognize when to employ these strategies which may include loan modifications, repayment plans, etc. Awareness of GSE servicing tools and online functions. Knowledge of basic real estate loan collections procedures, Ability to understand current property value, order property inspections and door knocks, and perform a foreclosure analysis to determine value of the property against any outstanding real estate loan balance. Ability to perform a foreclosure analysis to determine value of the property against any outstanding real estate loan balance. Knowledge of current market “loss mitigation strategies” and ability to recognize when to employ these strategies which may include loan modifications, repayment plans, etc. Has knowledge of and adheres to credit union policies and procedures and all regulations related to the bank Secrecy Act, the USA Patriot Act and OFAC. Working Conditions Ability to work the hours needed which may extend beyond the defined work schedule when operating conditions dictate. Ability to lift up to15 lbs., with or without assistance, in compliance with ADA.
    $31.7-39.6 hourly 55d ago
  • Call Center Support Specialist

    Tire Discounters 3.1company rating

    Cincinnati, OH jobs

    Ready to step behind the wheel to develop and execute marketing plans for one of the most innovative and high-growth companies in the US, in one of the most innovative industries, Automotive Service! Since our founder, Chip Wood, opened the doors to the first Tire Discounters over 45 years ago, we have been raising the bar in the tire and automotive service business. As the country's largest family-owned and operated automotive service provider, we've separated ourselves by treating customers and their cars with care and respect while focusing on transparency in pricing and providing the highest level of service. Now, with new products and services needed to maintain modern vehicles, Tire Discounters and its many other brands like Chip's Auto Glass and Butler Tires and Wheels are growing and expanding like wildfire. Over 2000 strong, our team members are the best in the business and are actual employers of choice. We separate ourselves by providing a variety of career paths, industry-leading training and development programs, clear advancement tracks, comprehensive benefit plans, and more! Call Center Support Specialist responsibilities include Responding to customer queries in a timely and accurate way via phone, email, or chat, identifying customer needs, and helping customers use specific POS features. The employee will maintain and create tickets for all calls and will be held accountable for maintaining SLAs set by management. This employee is at the front lines of support and will be required to investigate solutions to all issues that come through the support desk. ESSENTIAL FUNCTIONS: * Monitor and document Service Desk tickets and respond to user requests and incidents as received in Service Desk in a timely, effective manner according to SLAs set by management. * Be well organized and create dialogue with users to ensure users understand the progress of ticket resolution. * Have a courteous, professional approach and attitude to work with all levels of management and personnel. * Educate customers on policies and procedures. * Investigate and coordinate resolution to user concerns. Provided IT relationship management support for all IT & customers. * Identifies trends by tracking events and patterns of recurring problems and escalate to tier 3 or management to assist in identifying root causes and mitigate future issues surrounding the same structural problems. * Serve as a point of contact and assist different groups in hands-on work, including but not limited to Network, various workstation and site-specific projects, telecommunications, server teams, and security teams. * Support includes but is not limited to POS, and basic troubleshooting of IT-related equipment. CUSTOMER SERVICE: * Strong phone skills * Strong Customer service skills * Multitask between assisting stores and corporate office users. * Create and update KB articles. * Ensure all customer follow-ups are completed in a timely manner. KNOWLEDGE, SKILLS, AND ABILITIES: * Excellent listening, written, and verbal communication skills. * Ability to problem-solve in a fast-paced environment with a solution-focused attitude. * Flexible in shift assignments and work environment * Ability to follow up on tasks to completion with minimal supervision required. * Proficiency in standard software programs. EDUCATION AND WORK EXPERIENCE: * At least 1 year of experience in a Call Center or Help Desk environment. * At least 1 year of troubleshooting IT-related issues. * Automotive knowledge a plus * General understanding of office and retail operations. PHYSICAL DEMANDS: * Operates in both an office setting and within our retail operations. * Routinely uses standard office equipment such as computers and phones. * Walking, standing, sitting, listening, and talking on a wide variety and continual basis. * Required to stand, walk, use hands and fingers, handle and feel, lift/carry up to 25 pounds, and reach with hands and arms. ADDITIONAL REQUIREMENTS: * Must be authorized to work in the USA
    $30k-36k yearly est. 25d ago
  • Collections Specialist

    Midtown Motor Company 3.7company rating

    San Antonio, TX jobs

    $50,000-$60,000/Year $50,000-$60,000/Year Account Manager The Payment Center Specialist plays a critical role in supporting the collections process and ensuring timely resolution of customer payment issues. This position is responsible for building and maintaining positive, long-term relationships with customers, promoting repeat business and referrals. As a Payment Center Specialist, you will work directly with customers to address payment concerns, offer solutions, and ensure a seamless and positive experience. You must demonstrate strong problem-solving skills, excellent communication, and a commitment to delivering high-quality customer service to achieve complete customer satisfaction. Key Responsibilities: Collections Support: Assist in the dealership's collections efforts by managing customer accounts, following up on overdue payments, and resolving any payment-related issues in a timely and professional manner. Customer Relationship Building: Establish and maintain positive relationships with customers and their references, ensuring that interactions are handled with respect and empathy. Foster long-term loyalty to encourage at business and referrals. Problem Resolution: Identify and resolve payment or account issues by proactively addressing customer concerns and finding mutually agreeable solutions. Work with customers to create realistic payment plans when necessary. High-Quality Customer Service: Handle all interactions with the highest level of professionalism and courtesy. Ensure that each customer feels heard, valued, and supported throughout the payment processk . Documentation and Reporting: Maintain accurate records of customer communications, payments, agreements, follow-ups. Prepare regular reports to track collections progress and outcomes. Team Collaboration: Work closely with the finance and collections teams to ensure alignment and effective resolution of customer payment issues. Share insights and best practices to improve processes and outcomes. Qualifications: Strong customer service and communication skills, with the ability to engage professionally and empathetically with customers. Proven problem-solving abilities and the ability to handle sensitive situations with tact and professionalism. Detail-oriented with excellent organizational skills and the ability to manage multiple tasks simultaneously. Experience in collections, auto finance, or a related field is a plus, but not required. Ability to work in a fast-paced environment and manage a high volume of calls and inquiries. High school diploma or equivalent; college degree preferred. Professional Development: At Midtown Motor Company, we are deeply committed to the growth and success of our Team Members. Professional development is not just encouraged - it is a keyrequirement of the role. You will be expected to actively engage in training and mentorship programs provided by the company, while also dedicating personal time to furthering your own growth. This may include pursuing relevant certifications, participating in industry webinars,reading professional development materials, or seeking other opportunities to enhance your skills and expertise. We believe that investing in your own personal growth outside of company time is essential to your success and will contribute to both your career advancement and the overall success of the team. Skills & Attributes: Customer-Centric: Committed to delivering an exceptional customer experience at every touchpoint. Resilient: Able to handle challenging situations with patience and persistence. Team-Oriented: Collaborates well with others and contributes to a positive, supportive workenvironment. Adaptable: Flexible and able to adjust to changing customer needs and business priorities. Work schedule 10 hour shift Weekend availability Supplemental pay Bonus pay Benefits Paid time off Health insurance Paid training Referral program 401(k) matching
    $50k-60k yearly 60d+ ago
  • Automotive Billing Clerk

    Infiniti of Charlotte 4.4company rating

    Pineville, NC jobs

    Mills Auto Group is seeking a full time Billing Clerk to join our growing team in the Charlotte, NC area. Applicant must demonstrate good administration, organizational skills and be a team player. Must have basic accounting skills and knowledge of routine accounting functions. Good computer skills and a working knowledge of CDK a plus. Automotive dealership experience is highly preferred. Growth opportunities, competitive pay and great benefits including medical and dental after 60 days. BASIC JOB RESPONSIBILITIES: Post vehicle sales for new and used car sales and ensure required paperwork is accurate. Issue trade payoffs (check or online/eft) Manage deal receivable, rebates, and inventory schedules Respond to and handle inquiries from sales management as needed Perform basic and routine accounting functions Knowledge of the Title process Other administrative duties as necessary REQUIREMENTS: Previous accounting experience required, dealership preferred Understanding of accounting principles, credits/debits Proficient with standard computer software and accounting software Excellent customer service and communication skills About the Dealership Mills Auto Group understands rapid growth in the automotive space. Family-owned and operated for the past 17 years, we are proud to have grown from 1 store to 33. Most of our team of dedicated and motivated leaders have been with us since the beginning, most starting in entry-level roles themselves. We understand the importance of employee growth and promote from within often. In addition to career development, at Mills Auto Group, you are recognized for your accomplishments. We have quarterly and yearly employee appreciation events. We participate in Degrees at Work and fund our employees' college education! We encourage you to get involved with our community outside of the office as well - whether you choose to participate in the Boys and Girls Club, Wounded Warriors, or Support Future Leaders, there is always an opportunity for our employees to help our community.
    $29k-38k yearly est. Auto-Apply 60d+ ago
  • Collections Specialist

    Cars for Sale 4.4company rating

    Sioux Falls, SD jobs

    Do you have a talent for building relationships, solving problems, and turning challenging conversations into positive outcomes? As our Collections Specialist, you'll play a key role in supporting dealerships nationwide by helping them stay current on their accounts and continue growing with us. You'll use your communication skills to understand each client's situation, find resolutions, and guide them toward successful payment solutions. Put your goal-driven mindset and people skills to work as you ask thoughtful questions, overcome objections, and create a supportive experience that strengthens long-term partnerships. Join Carsforsale.com, an established automotive software leader for over 25 years, and be part of a team committed to helping dealers stay on the road to success. What You Will Do * Work with recently closed accounts to gather information and to collect final payment * Work with delinquent accounts to collect funds for past due, unpaid or declined payments * Research contact information on returned by post office invoices * Work with dealers on settlements * Make alternative payment arrangements on chargebacks as applicable * As the "face" of the company, represent Carsforsale.com with professionalism and integrity You'll Also Need * High School Diploma or equivalent and/or relevant experience * Previous experience working with customers and building relationships required * Previous Collections experience a plus * Must have basic computer skills * Effective listening skills are needed * Strong communication skills (verbal and written) * Ability to work independently as well as part of a team * Self-motivated and able to prioritize workloads, working independently or as part of a team A Day in the Life * Energize your day with coffee, tea, juice, or soda. It's all on the house! * Walk through our Talladega Tunnel or take a ride down the slide to grab a bite from our snack bar * Enjoy a lakeside lunch on our patio or grill some food in our outdoor kitchen * Take a break while practicing your golf skills in one of our virtual golf simulators. If golf isn't your thing, play a game of pool, shuffleboard, or foosball! Required skills
    $34k-45k yearly est. 18d ago
  • Collections Specialist

    Greatamerica 4.3company rating

    Cedar Rapids, IA jobs

    GreatAmerica Financial Services is a highly successful entrepreneurial company providing equipment financing to businesses across the United States. Our exemplary customer service, our principle-centered business philosophy and our team-based operating approach are key to our success and growth. We Are Looking to Add a Key Member to Our Collections Team! The Portfolio Manager handles outbound and incoming communication related to outstanding delinquent lease payments. Additionally responsible for resolution of account administrative delinquencies for GreatAmerica customers. The Portfolio Manager utilizes initiative to investigate and determine why customers are delinquent on lease agreements as well as carries out responsibilities in the following functional areas: collections, customer service. The Portfolio Manager works in a cross-functional team; reports to a designated Team Leader; Portfolio Management Functional Leader, and assists other teams and functions with portfolio management issues. As a Portfolio Manager, you will: Contact and collect accounts 10-60 days past due to arrange for timely payments Process phone calls, internal inquiries, meetings, and other requests simultaneously Process research and correspondence in relation to customer disputes and collection problem inquiries Work in a team based solution oriented environment that includes customer support - from in-bound calls and outbound calling on both internal and external customers including billing, taxation, insurance, maintenance, contract terms, purchase options and account history Determine why customers are delinquent- and overcome obstacles to ensure payment Expectation to work 36 accounts per day Lives the GFSC principles and is involved in cross functional team efforts/training as required To be successful in this role you will need: Education High school graduate or equivalent Experience Desire collection experience in financial services-leasing or equivalent- but not necessary Other Requirements Demonstrated ability to perform in a high intensity, customer focused environment Proven track record of excellent written and verbal communication skills and negotiation skills Ability to research, analyze and resolve problems General math and computation skills-oral People Skills Ability to follow processes and procedures Ability to effectively process high volume incoming/outgoing phone calls Sharing rewards is an integral part of our culture. We believe in the value of hard work and reward our employees beyond the paycheck. Our total rewards package is based on eligibility and includes: Financial Benefits Competitive Compensation Monthly Bonuses for Eligible Employees 401(k) and Company Match Annual Profit Sharing Paid Time Off Health, Wellbeing, and Family Planning Benefits Paid Vacation - starting at 80 hours annually for employees in their first year of service. Paid Sick Days - Ten (10) per year with a conversion option for unused time. Ten (10) Paid Holidays per year Gym Reimbursement Health Insurance Dental Insurance Vision Insurance Short-Term and Long Term Disability Company Paid Life Insurance Flexible Spending Accounts (FSA) Health Savings Accounts (HSA) Employee Assistance Program Parental Leave Education and Career Planning Benefits Tuition Assistance Networking Opportunities Leadership Development Opportunities Perks Paid Parking Service Awards Hybrid work arrangements Business casual environment A strong organizational culture focused on our greatest asset: you! If your experience aligns closely, please apply. We value diverse backgrounds and adding new perspectives. We encourage you to apply if you can make a strong impact in this role at ***************************** Please note, applicants must be authorized to work for any employer in the U.S. We are unable to sponsor or take over sponsorship of an employment visa.
    $28k-35k yearly est. Auto-Apply 60d+ ago
  • Automotive Accounts Receivables/deposits

    Infiniti of San Jose 4.4company rating

    San Jose, CA jobs

    Capitol Nissan is looking for professionals to join our growing team. We provide on the job training and a welcoming family friendly environment. As an accounts Receivables you will help our team by accurately performing basic data entry and accounting tasks. : This job description does not constitute the complete responsibilities for this position. A/R clerk ensures accuracy of accounting needs on a weekly-monthly and annual basis handle financial Records Daily Deposits Timely record keeping of accounting information to our inventory Prepare customer receipts Call vendors for our payments Reconcile receivables schedules Maintain Petty cash flow Send monthly invoices clean cash sales and AR schedules Maintain reconciled Daily deposit Job Requirements Automotive Business office experience (minimum 1+ Years) Strong computer skills Strong communication skills Time management skills Problem solving Skills Professional and on Time Deal with confidential information discreetly Compensation Competitive pay based on Automotive Experience Kaiser Medical Dental and Vision 401K Paid Vacation Direct Deposit In job Promotions/ Advancement Professional friendly environment Paid sick days Exclusive Vehicle Purchase Programs for both employees and Family members Exclusive vehicle servicing discounts We are an Equal Opportunity Employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
    $42k-50k yearly est. 15d ago
  • Account Representative- Belting

    Genuine Parts Company 4.1company rating

    Account specialist job at Genuine Parts

    The Account Representative drives sales, identifies, and generates opportunities for various types of customers. This role fosters customer satisfaction by maintaining customer contact and managing customer expectations. The Account Representative provides education of Motion Industries products through technical presentations. JOB DUTIES: * Generates new leads by networking, cold calling, researching various directories and internet sites. * Routinely interacts face-to-face with customers to foster strong relationships and maintains satisfaction. * Understands complex requirements from customers for preparation of customized quoting. * Delivers effective sales presentations and ensures technical requirements are met. * Assists with on-site troubleshooting of customers' concerns. * Works with and coordinates vendor resources to build relationships and support sales. * Performs other duties as assigned. * Increases revenue and profitability through generation of new business and further development of existing accounts. EDUCATION & EXPERIENCE: Typically requires a high school diploma or GED. Typically requires industry and sales experience. KNOWLEDGE, SKILLS, ABILITIES: * Excellent written and verbal communication skills. * A proficient understanding of key sales principles and best practices. * Ability to influence customers, while maintaining healthy relationships. * Ability to take initiative and work with limited direction. * Ability to multitask and manage time well. * Ability to use Microsoft Office. * Knowledge of industrial products: power transmission, hydraulic, pneumatic, and industrial products. PHYSICAL DEMANDS: May be required to be on-call nights or weekends, depending on need. COMPANY INFORMATION: Motion Industries offers an excellent benefits package which includes options for healthcare coverage, 401(k), tuition, reimbursement, vacation, sick, and holiday pay. Not the right fit? Let us know you're interested in a future opportunity by joining our Talent Community on jobs.genpt.com or create an account to set up email alerts as new job postings become available that meet your interest! GPC conducts its business without regard to sex, race, creed, color, religion, marital status, national origin, citizenship status, age, pregnancy, sexual orientation, gender identity or expression, genetic information, disability, military status, status as a veteran, or any other protected characteristic. GPC's policy is to recruit, hire, train, promote, assign, transfer and terminate employees based on their own ability, achievement, experience and conduct and other legitimate business reasons.
    $27k-34k yearly est. Auto-Apply 27d ago

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