Service Manager jobs at Gerald Group - 150 jobs

Job Description Customer Service Manager Who we are: Atkore is forging a future where our employees, customers, suppliers, shareholders, and communities are building better together - a future focused on serving the customer and powering and protecting the world. With a global network of manufacturing and distribution facilities, Atkore is a leading provider of electrical, safety and infrastructure solutions. Who we are looking for: We are currently searching for a Customer Service Manager to be based out of Harvey, IL. Reporting to the Sr. Director of Customer Service, this person will be responsible for managing the daily operations and driving excellence within the customer service and sales support departments. This person will also create and ensure implementation of effective customer service and sales related KPI's, procedures, policies, and standards. What you'll do: Coordinate and monitor customer service and sales operations to ensure company requirements and goals are sufficiently met daily Hire and train new customer service and sales support employees Manage a team of approximately 10 personnel within the respective territory Work closely with Sales Executives focusing on the transactional side of the territory ranging from standard work to system related processes managing the Mfg. Sales Agents. Provide guidance, training and general oversight to sales agents Facilitate and process sales-related tasks, complete and approve administrative paperwork, keep accurate sales records for future reference. Respond to customer service issues in a timely manner Schedule appointments and office meetings as needed Liaise and collaborate with Customer Service, Procurement, Production, Logistics, Product Managers and outside stakeholders as needed Follow established departmental policies, procedures, safety protocols, and continuous improvement objectives Perform miscellaneous job-related duties as assigned What you'll bring: Bachelor's degree in business administration or relevant field. 7+ years' experience in a sales or customer facing role 7+ years of customer service experience in the lean manufacturing space Supervisory experience in customer service or a related field required. Effective communication and problem-solving skills Strong Managerial and Leadership Skills Experience working directly with CRM software required. Experience in lean manufacturing or business system-based company is preferred. Strong Microsoft Office Suite skills (Office, Word, Excel & Power Point) Experience with JD Edwards and Salesforce.com is a plus. Excellent oral and written communication skills Ability to work independently and/or with little supervision in a team environment. Proven ability to build strong relationships with customers. Strong problem-solving skills Within 3 months, you'll: Complete your Atkore immersion program. Understand how your job will help deliver Atkore's strategy. Gain an understanding of your team. Gain an understanding of the training materials and procedures your team owns. Within 6 months, you'll: Identify ways to strengthen the team's commitment to Atkore's core values of Accountability, Teamwork, Integrity, Respect and Excellence. Develop and maintain an effective office staff through the selection, training, compensation, motivation, termination and review of staff (sales support and customer service teams) Maintain employee work/vacation schedules to ensure staffing needs are met in accordance with company policy and guidelines Provide guidance and direction to staff to assist in their professional development to include facilitating cross training employees and overall evaluation Resolve operational problems related to customer service, sales, accounting procedures and computer systems Oversee order management team's processes working in JDE to address pricing or part number discrepancies in a timely manner. Ensure smooth operation of EDI order processing. Within 12-months, you'll: Be managing an efficient team that delivers Atkore's strategy. Have meaningful performance conversations with your direct reports. Set strategic performance goals, KPI”s and compile data to make assessments of their department's progress and coordinates with upper management to find ways to enhance their customer service objectives among their employees Develop customer satisfaction goals and coordinate with the team to meet them on a consistent basis Modify office and sales operation workflow and standard work to increase productivity as needed; communicate with team members and supervise tasks/project completion Continually improve customer service team's sales skills to increase sales success rates and develop meaningful relationships with customers to encourage trust and loyalty Atkore is a five-time Great Place to Work© certified company and a four-time Top Workplaces USA award winner! We're committed to creating an engaged, aligned workforce driven by a collaborative culture. Our team strives for breakthrough results and stays focused on being standout leaders. We consistently live the Atkore mission, strategic priorities, and behaviors consistent with our core values. Join our team and align yourself with an industry leader! As of the date of this posting, a good faith estimate of the current pay for this position is $83,680 - $115,060. Placement in the range depends on several factors including, but not limited to, specific competencies, relevant education, qualifications, certifications, relevant experience, skills, seniority, performance, shift, travel requirements, and business or organizational needs and may change over time. Other compensation may include, but not limited to, overtime, shift differentials, bonuses, commissions, stock, and other incentives. Benefits available include: Medical, vision, and dental insurance Life insurance Short-term and long-term disability insurance 401k Paid Time Off Paid holidays Any leave required under federal, state, or local law Benefits are subject to vesting and eligibility requirements. Applications are being accepted on an ongoing basis. #LI-KB1

Plan, organize and direct the administrative functions of the department including budget preparation, personnel, delivery of services, quality improvement programs and regulatory compliance. Coordinate the delivery of PT, OT and SLP services. Perform clinical and patient care tasks as staffing and workload demands. Embodies the Memorial Health System Performance Excellence Standards of Safety, Courtesy, Quality, and Efficiency that support our mission, vision and values. Qualifications Education: Masters or Doctorate Degree in Physical, Occupational or Speech Therapy preferred. Licensure/Certification/Registry: Licensed in the State of Illinois to practice as a PT, OT or SLP required. Healthcare Provider BLS required within 30 days of hire. Experience: Minimum of five years working experience in all phases of rehab required. Minimum of two years supervisory/demonstrated leadership experience required. Other Knowledge/Skills/Abilities: Excellent communication and customer service skills required. Responsibilities Manage daily department operations for PT, OT and SLP services to ensure efficiency and timeliness in provision of services by constant enforcement of inspecting agency standards. Treat patients in area of licensure as management responsibilities allow. Must remain competent to treat patients as needed. Assists with and provides guidance for quality control measures using evidence based practices to ensure safe and effective patient care. Responsible for promoting services and growing service lines in all disciplines. Embodies the Memorial Health System Performance Excellence Standards of Safety, Courtesy, Quality, and Efficiency that support our mission, vision and values: SAFETY: Prevent Harm - I put safety first in everything I do. I take action to ensure the safety of others. COURTESY: Serve Others - I treat others with dignity and respect. I project a professional image and positive attitude. QUALITY: Improve Outcomes - I continually advance my knowledge, skills and performance. I work with others to achieve superior results. EFFICIENCY: Reduce Waste - I use time and resources wisely. I prevent defects and delays. Schedule appropriate personnel to ensure proper numbers and skill levels to handle the daily workload. Perform personnel related functions including but not limited to recruitment and selection, performance reviews, counseling, disciplining, competency review and payroll. Develop and follow the department budget. Investigate all physician, patient and departmental complaints with involved parties and document all follow up actions taken. Write and enforce departmental policies and procedures. Hold routines staff meetings and inservices as needed to provide staff with guidance and information to perform their duties. Ensure that staff members are practicing according to federal and state requirements. Ensure the department has the proper equipment and supplies. Cooperates with other affiliates of Memorial Health System to identify opportunities to improve the provided services. Initiate quality control measures and evidence based practice techniques. Facilitate department goal setting, establish personal management goals and assist staff with setting personal staff goals. Provide the necessary leadership and support that will remove obstacles and enable staff to perform their work efficiently and effectively. Promote and create community benefit opportunities and ensure follow thru with appropriate reporting and documentation. Continually updates the charge master to ensure all charges are correct. Maintains communication with members of the medical staff to address their needs within the realm of the Rehab Services department. Performs other related work as required or requested. The intent of this job description is to provide a representative summary of the major duties and responsibilities performed by incumbents of this job. Incumbents may be requested to perform tasks other than those specifically presented in this description. Not ready to apply? Connect with us for general consideration.

Service Center Managers are responsible for the organization, staffing, enforcement and accomplishment of all Service Center activities in an efficient and economical manner consistent with Corporate's objectives. Responsibilities * Inspects and measures Service Center performance to identify opportunities or problem areas and develop solutions * Maintains excellent communication with external and internal customers * Analyzes revenue statistics * Identifies sales opportunities and develops customer solutions * Keeps fully informed of competitor developments * Recruits, qualifies, interviews, hires, trains and develops Service Center personnel * Develops sales/marketing action plans to maximize territory revenue * Investigates, reports and initiates corrective actions for accidents, job related injuries and employee discrepancies * Understands and complies with Dayton Freight's safety practices including DOT, EPA, ICC and OSHA rules and regulations * Evaluates all freight claims * Ensures that Service Center premises are protected and maintained * Facilitates informational meetings with Service Center team members * Effectively handles special assignments as directed Qualifications * Knowledge of the LTL/ Transportation Industry * Managed Drivers and Dock Workers * Managed a Sales staff * Has been responsible for developing and following a budget Benefits * Stable and growing organization * Competitive weekly pay * Quick advancement * Professional, positive and people-centered work environment * Modern facilities * Clean, late model equipment * Comprehensive benefits package: Health, Dental, Vision, AD&D, 401(k), etc. * Paid holidays (8); paid vacation and personal days Starting Pay: $85,000 - $105,000 per year. This amount reflects total compensation (base + bonus). Pay does vary depending on relevant industry experience. manager, service center manager, service center, leader, servant leadership, transportation, operations, trucking, LTL, culture, great company, family, customer oriented

About Brink's: The Brink's Company (NYSE:BCO) is a leading global provider of cash and valuables management, digital retail solutions, and ATM managed services. Our customers include financial institutions, retailers, government agencies, mints, jewelers, and other commercial operations. Our network of operations in 52 countries serves customers in more than 100 countries. We believe in building partnerships that secure commerce and doing that requires fostering an engaged culture that values people with diverse backgrounds, ideas, and perspectives. We build a sense of belonging, so all employees feel respected, safe, and valued, and we provide equal opportunity to participate and grow. Job Description The Brink's Company (NYSE:BCO) is a leading global provider of cash and valuables management, digital retail solutions, and ATM managed services. Our customers include financial institutions, retailers, government agencies, mints, jewelers, and other commercial operations. Our network of operations in 51 countries serves customers in more than 100 countries. We believe in building partnerships that secure commerce and doing that requires fostering an engaged culture that values people with different backgrounds, ideas, and perspectives. We build a sense of belonging, so all employees feel respected, safe, and valued, and we provide equal opportunity to participate and grow. Cash Services Manager is responsible cash forecasting, monitoring and oversight of cash loading. This individual must possess a positive can-do attitude, demonstrate enthusiasm for customers, solve problems, multi-task, and engage owner/operators in the process when necessary. The person will operate in a fast-paced, dynamic, and challenging environment and they must be passionate, accepting of a changing environment and constantly looking to influence the future outlook of the company. Key Responsibilities: + Oversee day to day Cash Services, by providing training and support to Cash Services team + Daily cash management activities - keeping sufficient stock for ATMs to operate - while balance cost of cash and cost of transportation. Monitoring closely for cash spikes and usage reduction, to adjust planning in JIT basis. + Assign and schedule team to cover certain geographies and time periods + Be first escalation point, where missed loads are not getting addressed in timely manner + Monitor data and KPI's, then provide guidance to team to improve performance of this function + Maintain regular review with various armored carriers and other Cash Management functions, to create accountability for SLA's - with penalties applied as needed + Manage 3rd party invoice review process, ensuring accurate and timely payments + Manage communication to management and key customer stakeholders, holding team accountable for key goals + Other duties may be assigned Core Competencies: + Strategic Relationship Building + Client-Focused Communication + Problem Solving & Analytical Thinking + Time Management & Prioritization + Adaptability in Fast-Paced Environments + Technical Learning & Process Innovation Preferred Qualifications: + Experience in a leadership role in area of Cash Management, Logistics or a similar field is a must + Bachelor's Degree in Business, or related area + Highly ambitious, willing to take on new tasks with little to no direction + Acting number two to Sr Director of Cash Operations + Travel will be required (Approx. 20%) If located remote from a PAI office, this may increase to 40% + Proficiency with Microsoft Office Suite is required + Strong working knowledge / understanding of Microsoft Excel is required + Ability to learn software applications quickly + Experience with PAI Reports is a plus Work Environment: + Office-based with frequent interaction across departments + Requires calm demeanor, excellent listening skills, and attention to detail + Occasional lifting (10lbs or less) and continuous screen time Effort: Must be able to see, hear, speak and listen. Must be an excellent listener. Constant moving (up/down/around the office area) to address questions and provide coaching. Continuous looking at a computer screen. Daily contact with management and with co-workers. Work can be stressful and requires a calm, patient demeanor. Lifting of 50 pounds or less, which can be accommodated. SUPERVISORY / MANAGEMENT DUTIES: The employee is responsible for supervising other positions What's Next? Thank you for considering applying for a job at Brink's. To be considered for this position, you must complete the entire application process, which includes answering all prescreening questions and providing your eSignature. Upon completion of the application process, you will receive an email confirming that we have received your application. We will review all candidates and notify you of your status should we deem you fit for a job. Thank you again for your interest in a career at Brink's. For more information about future career opportunities, join our talent network, like our Facebook page or Follow us on X. Brink's is an equal opportunity/affirmative action employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, marital status, protected veteran status, sexual orientation, gender identity, genetic information, or history or any other characteristic protected by law. Brink's is also committed to providing a drug-free workplace. We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state, or local protected class. Build a Career with Purpose at Brink's For over 165 years, Brink's has been a trusted global leader in secure logistics and cash and valuables management solutions. Today, we continue to evolve-powered by technology, driven by purpose, and united by values. With a legacy built on trust and a future driven by innovation, Brink's partners for customer success, empowering businesses across the globe to operate with confidence and peace of mind. At Brink's, we operate in more than 100 countries, across cultures and languages, yet we're one team-committed to protecting what matters most. Our people are at the heart of everything we do. We foster a culture of collaboration, innovation, and continuous learning, where every team member is empowered to grow, take ownership, and make an impact. No matter which business area or country you are located, Brink's offers a place to build a meaningful career. Here, you'll find opportunities to develop your skills, contribute to global solutions, and be part of something bigger. We believe in doing what's right, working together, and striving for excellence. If you're looking for a career that combines purpose with performance, Brink's is the place for you. Brink's is proud to be an equal opportunity employer. If you need reasonable accommodations/adjustments during the hiring process, please let your recruiter know we're here to support you every step of the way. See the "Terms and Conditions for Brink's" at: Terms of Use - Brink's US (*********** brinks. com/terms-of-use) See the "Brink's California Consumer Privacy Notice" at: Brink's California Consumer Privacy Act Notice - Brink's US (*********** brinks. com/brinks-california-consumer-privacy-act-notice)

Build your best future with the Johnson Controls team As a global leader in smart, healthy and sustainable buildings, our mission is to reimagine the performance of buildings to serve people, places and the planet. Join a winning team that enables you to build your best future! Our teams are uniquely positioned to support a multitude of industries across the globe. You will have the opportunity to develop yourself through meaningful work projects and learning opportunities. We strive to provide our employees with experience, focused on supporting their physical, financial, and emotional wellbeing. Become a member of the Johnson Controls family and thrive in an empowering company culture where your voice and ideas will be heard - your next great opportunity is just a few clicks away! What we offer Competitive salary Paid vacation/holidays/sick time - 15 days of vacation first year Comprehensive benefits package including 401K, medical, dental, and vision care - Available day one Extensive product and on the job/cross training opportunities With outstanding resources Encouraging and collaborative team environment Dedication to safety through our Zero Harm policy Check us out: ******************* ZMNrDJviY What you will do: Under general direction, this position manages a truck-based service business, grows the labor and material business including revenue, gross margin and service asset management. Deploys and maintains standardized tools, systems and support for the Service Team. Manages resources to maximize customer satisfaction and improve productivity and profitability. Effectively recruits, develops and retains employees. Ensures overall operational excellence and service growth. How you will do it: Set and monitor goals for overall team growth and profitability. Lead the efforts of the Service Team to ensure productivity, consistency and quality. Respond and assist with the closure of warranty-related issues. Manage customer relationships and drive issue resolution. Assist with monthly forecasting and management of overhead accounts. Maintain optimum team staffing levels through labor forecasting, planning, and management. Recruit, hire and retain team staff. Work with direct reports and Team Technical Leads to create effective development performance plans. Communicate clear performance expectations, conduct quarterly one on one meetings and annual performance reviews for direct reports. Approve time sheets for direct reports, ensuring pre-job checklists, daily debriefing, and monthly Near Misses are completed in a timely manner. Perform all other necessary management tasks related bookings, Accounts Payables and Account Receivable. Take responsibility for safety performance and program compliance. Assist Service Team in identifying and actively pursuing opportunities for additional work through change orders. Develop and maintain long-term relationships with contractors, clients, consultants and subcontractors. What we look for: As a leader, you will need to communicate effectively with both internal and external customers, both verbally and in writing. Whether working independently or as part of a team, you will take ownership of issues and resolutions. You are comfortable simultaneously handling a large and diverse number of tasks with tact, cooperation, and persistence. Your proven organizational and time management skills mean you are able to regroup as priorities and objectives change. Customer satisfaction is your priority. Required Qualifications: College degree or equivalent combination of education and experience. A minimum of 10 years' experience in the HVAC field. Preferred Skills/Education/Experience: Bachelor's in a technical field. 5 years of supervisory experience and 1-2 years related site coordination and project management experience. 5 years field experience in HVAC and/or building controls systems, including knowledge of digital HVAC controls. Experience using service management software and financial accounting systems. Excellent verbal and written communication skills. Strong computer skills in a Microsoft Office environment. Strong interpersonal and collaboration skills; ability to positively represent Johnson Controls and communicate with others at varying technical levels. HIRING SALARY RANGE: $91,000-127,000 (Salary to be determined by the education, experience, knowledge, skills, and abilities of the applicant, internal equity, location and alignment with market data.) This role offers a competitive Bonus plan that will take into account individual, group, and corporate performance. This position includes a competitive benefits package. For details, please visit the About Us tab on the Johnson Controls Careers site at ***************************************** Johnson Controls International plc. is an equal employment opportunity and affirmative action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, protected veteran status, genetic information, sexual orientation, gender identity, status as a qualified individual with a disability or any other characteristic protected by law. To view more information about your equal opportunity and non-discrimination rights as a candidate, visit EEO is the Law. If you are an individual with a disability and you require an accommodation during the application process, please visit here.

Job Description Customer Service Account Manager III Who we are: Atkore is forging a future where our employees, customers, suppliers, shareholders, and communities are building better together - a future focused on serving the customer and powering and protecting the world. With a global network of manufacturing and distribution facilities, Atkore is a leading provider of electrical, safety and infrastructure solutions. Who we are looking for: We are currently looking for a Customer Service Account Manager to be based out of our Harvey, IL facility. Reporting to the Customer Service Manager, the Customer Service Account Manager III will be responsible for managing the order process while driving on time delivery and improving the customer experience across Atkore. What you'll do: Act as the lead contact for intercompany communication between RSM, Demand Planning, Traffic, Quality, AR, Controllers, IT, Quotations, Train CSAMs on the different processes included in the standard work for the position Assist CSAMs with any questions or issues they encounter. Escalate to the Customer Service Manager when necessary. Handle all aspects of customer service, including entering, tracking, and invoicing orders and releasing material for shipment. Heavy communication (via email and telephone) with customer base to handle all orders, inquiries, and follow up in a prompt and professional manner Communicate and coordinate with cross functional departments such as demand planning, pricing, traffic, quality, and accounts receivable to improve on time delivery. Back up Customer Service Manager when necessary Manage Regional Territory and agent standard processes to improve the customer experience. Review traffic reports for their territory Assist Manager with Month End Closing Set up all new agent employees as part of the electrical portal team Assist with Desk Coverage Assist in auditing all CSR OE's Weekly Assist in Reporting at KPI board Maintain Agent/CSR List What you'll bring: 8+ years of experience in a sales or customer facing role required. 3+ years of customer service experience in the lean manufacturing space required. Bachelor's degree preferred. Strong Microsoft Office Suite skills (Office, Word, Excel & Power Point) Experience with JD Edwards, CRM software, preferably Salesforce.com required. Excellent oral and written communication skills Ability to work independently and/or with little supervision in a team environment. Ability to work onsite and pacific work schedule hours. Proven ability to build strong relationships with customers. Strong problem-solving skills Within 3 months, you'll: Complete Atkore's onboarding and immersion program. Gain an understanding of how your role ties into Atkore's mission and strategic plan. Participate in a Kaizen with a cross functional team to drive process improvement. Perform basic order inquiry, entry, and order follow-up activities. Within 6 months, you'll: Handle an assigned territory independently from PO receipt to invoicing. Work towards meeting or exceeding the departments daily KPI metrics. Audit shipments for on time delivery and reconcile inventory and pricing discrepancies. Conduct monthly agent pulse calls to ensure engagement and alignment with standard work procedures. Within 12 months, you'll: Manage multiple territories within a region while minimizing freight expenditures. Drive innovation within your role by streamlining processes to drive efficiencies in customer service. Identify ways to strengthen the team's commitment to Atkore's core values of Accountability, Teamwork, Integrity, Respect and Excellence. Atkore is a five-time Great Place to Work© certified company and a three-time Top Workplaces USA award winner! We're committed to creating an engaged, aligned workforce driven by a collaborative culture. Our team strives for breakthrough results and stays focused on being standout leaders. We consistently live the Atkore mission, strategic priorities, and behaviors consistent with our core values. Join our team and align yourself with an industry leader! As of the date of this posting, a good faith estimate of the current pay for this position is $50,720 - $76,000. Placement in the range depends on several factors including, but not limited to, specific competencies, relevant education, qualifications, certifications, relevant experience, skills, seniority, performance, shift, travel requirements, and business or organizational needs and may change over time. Other compensation may include, but not limited to, overtime, shift differentials, bonuses, commissions, stock, and other incentives. Benefits available include: Medical, vision, and dental insurance Life insurance Short-term and long-term disability insurance 401k Paid Time Off Paid holidays Any leave required under federal, state, or local law Benefits are subject to vesting and eligibility requirements. Applications are being accepted on an ongoing basis. #LI-KB1

About Brink's: The Brink's Company (NYSE:BCO) is a leading global provider of cash and valuables management, digital retail solutions, and ATM managed services. Our customers include financial institutions, retailers, government agencies, mints, jewelers, and other commercial operations. Our network of operations in 52 countries serves customers in more than 100 countries. We believe in building partnerships that secure commerce and doing that requires fostering an engaged culture that values people with diverse backgrounds, ideas, and perspectives. We build a sense of belonging, so all employees feel respected, safe, and valued, and we provide equal opportunity to participate and grow. Job Description The Brink's Company (NYSE:BCO) is a leading global provider of cash and valuables management, digital retail solutions, and ATM managed services. Our customers include financial institutions, retailers, government agencies, mints, jewelers, and other commercial operations. Our network of operations in 51 countries serves customers in more than 100 countries. We believe in building partnerships that secure commerce and doing that requires fostering an engaged culture that values people with different backgrounds, ideas, and perspectives. We build a sense of belonging, so all employees feel respected, safe, and valued, and we provide equal opportunity to participate and grow. Cash Services Manager is responsible cash forecasting, monitoring and oversight of cash loading. This individual must possess a positive can-do attitude, demonstrate enthusiasm for customers, solve problems, multi-task, and engage owner/operators in the process when necessary. The person will operate in a fast-paced, dynamic, and challenging environment and they must be passionate, accepting of a changing environment and constantly looking to influence the future outlook of the company. Key Responsibilities: + Oversee day to day Cash Services, by providing training and support to Cash Services team + Daily cash management activities - keeping sufficient stock for ATMs to operate - while balance cost of cash and cost of transportation. Monitoring closely for cash spikes and usage reduction, to adjust planning in JIT basis. + Assign and schedule team to cover certain geographies and time periods + Be first escalation point, where missed loads are not getting addressed in timely manner + Monitor data and KPI's, then provide guidance to team to improve performance of this function + Maintain regular review with various armored carriers and other Cash Management functions, to create accountability for SLA's - with penalties applied as needed + Manage 3rd party invoice review process, ensuring accurate and timely payments + Manage communication to management and key customer stakeholders, holding team accountable for key goals + Other duties may be assigned Core Competencies: + Strategic Relationship Building + Client-Focused Communication + Problem Solving & Analytical Thinking + Time Management & Prioritization + Adaptability in Fast-Paced Environments + Technical Learning & Process Innovation Preferred Qualifications: + Experience in a leadership role in area of Cash Management, Logistics or a similar field is a must + Bachelor's Degree in Business, or related area + Highly ambitious, willing to take on new tasks with little to no direction + Acting number two to Sr Director of Cash Operations + Travel will be required (Approx. 20%) If located remote from a PAI office, this may increase to 40% + Proficiency with Microsoft Office Suite is required + Strong working knowledge / understanding of Microsoft Excel is required + Ability to learn software applications quickly + Experience with PAI Reports is a plus Work Environment: + Office-based with frequent interaction across departments + Requires calm demeanor, excellent listening skills, and attention to detail + Occasional lifting (10lbs or less) and continuous screen time Effort: Must be able to see, hear, speak and listen. Must be an excellent listener. Constant moving (up/down/around the office area) to address questions and provide coaching. Continuous looking at a computer screen. Daily contact with management and with co-workers. Work can be stressful and requires a calm, patient demeanor. Lifting of 50 pounds or less, which can be accommodated. SUPERVISORY / MANAGEMENT DUTIES: The employee is responsible for supervising other positions What's Next? Thank you for considering applying for a job at Brink's. To be considered for this position, you must complete the entire application process, which includes answering all prescreening questions and providing your eSignature. Upon completion of the application process, you will receive an email confirming that we have received your application. We will review all candidates and notify you of your status should we deem you fit for a job. Thank you again for your interest in a career at Brink's. For more information about future career opportunities, join our talent network, like our Facebook page or Follow us on X. Brink's is an equal opportunity/affirmative action employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, marital status, protected veteran status, sexual orientation, gender identity, genetic information, or history or any other characteristic protected by law. Brink's is also committed to providing a drug-free workplace. We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state, or local protected class. Build a Career with Purpose at Brink's For over 165 years, Brink's has been a trusted global leader in secure logistics and cash and valuables management solutions. Today, we continue to evolve-powered by technology, driven by purpose, and united by values. With a legacy built on trust and a future driven by innovation, Brink's partners for customer success, empowering businesses across the globe to operate with confidence and peace of mind. At Brink's, we operate in more than 100 countries, across cultures and languages, yet we're one team-committed to protecting what matters most. Our people are at the heart of everything we do. We foster a culture of collaboration, innovation, and continuous learning, where every team member is empowered to grow, take ownership, and make an impact. No matter which business area or country you are located, Brink's offers a place to build a meaningful career. Here, you'll find opportunities to develop your skills, contribute to global solutions, and be part of something bigger. We believe in doing what's right, working together, and striving for excellence. If you're looking for a career that combines purpose with performance, Brink's is the place for you. Brink's is proud to be an equal opportunity employer. If you need reasonable accommodations/adjustments during the hiring process, please let your recruiter know we're here to support you every step of the way. See the "Terms and Conditions for Brink's" at: Terms of Use - Brink's US (*********** brinks. com/terms-of-use) See the "Brink's California Consumer Privacy Notice" at: Brink's California Consumer Privacy Act Notice - Brink's US (*********** brinks. com/brinks-california-consumer-privacy-act-notice)

What you will do: Under general direction, this position manages a truck-based service business, grows the labor and material business including revenue, gross margin and service asset management. Deploys and maintains standardized tools, systems and support for the Service Team. Manages resources to maximize customer satisfaction and improve productivity and profitability. Effectively recruits, develops and retains employees. Ensures overall operational excellence and service growth. How you will do it: Set and monitor goals for overall team growth and profitability. Lead the efforts of the Service Team to ensure productivity, consistency and quality. Respond and assist with the closure of warranty-related issues. Manage customer relationships and drive issue resolution. Assist with monthly forecasting and management of overhead accounts. Maintain optimum team staffing levels through labor forecasting, planning, and management. Recruit, hire and retain team staff. Work with direct reports and Team Technical Leads to create effective development performance plans. Communicate clear performance expectations, conduct quarterly one on one meetings and annual performance reviews for direct reports. Approve time sheets for direct reports, ensuring pre-job checklists, daily debriefing, and monthly Near Misses are completed in a timely manner. Perform all other necessary management tasks related bookings, Accounts Payables and Account Receivable. Take responsibility for safety performance and program compliance. Assist Service Team in identifying and actively pursuing opportunities for additional work through change orders. Develop and maintain long-term relationships with contractors, clients, consultants and subcontractors. What we look for: As a leader, you will need to communicate effectively with both internal and external customers, both verbally and in writing. Whether working independently or as part of a team, you will take ownership of issues and resolutions. You are comfortable simultaneously handling a large and diverse number of tasks with tact, cooperation, and persistence. Your proven organizational and time management skills mean you are able to regroup as priorities and objectives change. Customer satisfaction is your priority. Required Qualifications: College degree or equivalent combination of education and experience. A minimum of 10 years' experience in the HVAC field. Preferred Skills/Education/Experience: Bachelor's in a technical field. 5 years of supervisory experience and 1-2 years related site coordination and project management experience. 5 years field experience in HVAC and/or building controls systems, including knowledge of digital HVAC controls. Experience using service management software and financial accounting systems. Excellent verbal and written communication skills. Strong computer skills in a Microsoft Office environment. Strong interpersonal and collaboration skills; ability to positively represent Johnson Controls and communicate with others at varying technical levels. HIRING SALARY RANGE: $89,000 -127,000 (Salary to be determined by the education, experience, knowledge, skills, and abilities of the applicant, internal equity, location and alignment with market data.) This role offers a competitive Bonus plan that will take into account individual, group, and corporate performance. This position includes a competitive benefits package. For details, please visit the About Us tab on the Johnson Controls Careers site at ***************************************** Johnson Controls International plc. is an equal employment opportunity and affirmative action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, protected veteran status, genetic information, sexual orientation, gender identity, status as a qualified individual with a disability or any other characteristic protected by law. To view more information about your equal opportunity and non-discrimination rights as a candidate, visit EEO is the Law. If you are an individual with a disability and you require an accommodation during the application process, please visit here.

**What makes DHL great** Our People! We know each employee's individual contributions make us the #1 Delivery and Logistics Company in the world. **_Distinguished as No. 1 World's Best Workplace by Great Place to Work and Fortune Magazine_** DHL is committed to maintaining an environment that empowers every team member to make the greatest possible impact on our business. Our culture is about personal commitment - to our business, to each other and to our global communities. DHL is dedicated to being a great place to work. In addition to competitive compensation packages, our employees enjoy a range of programs, services and benefits that bring the best to their personal lives. **Start YOUR career with DHL today...** We have an immediate career opportunity for a qualified **Field Service Supervisor** . The Field Service Supervisor arranges the movement of parcels by Air and Ground encompassing international import and export operations. **Key Responsibilities:** + Expedites the daily activities of all operational functions ensuring client satisfaction is successfully achieved and company policies adhered to with the goal of improving profitability for the company + Supervises day-to-day airport ramp operations; loading and unloading of cargo aircraft within internal compliance regulations and recovery and lodgment of consolidations with commercial carriers + Supervises warehouse sort operations processing international import and export shipments + Supervises back office staff, responsible for monitoring flights, communicating and updating the network and ensuring contingencies are deployed when necessary + Works closely with US Customs and DHL Imports clearance department to ensure correct processing of shipments + Charged with developing and managing relationships with Business Partners + Responsible for development and implementation of special projects + Ensures quality system is implemented and maintained within area of responsibility + Manage Key Performance Indicators and cost levels + Assists in annual budget preparation + Provides technical product assistance to staff + Advises staff of changes to company policies and goals + Supervises a unionized workforce of 8-12 staff; responsible for hiring, coaching, training, and developing subordinate staff + Assigns work, sets completion dates, reviews work, and manages performance in accordance with organizational policies, procedures and performance management processes + Sets objectives and delivers results with a short-term, operational focus + Recommends process improvements for area; identifies, defines, and develops solutions to issues and problems that are not immediately evident in existing systems + Focused on maintaining steady workflow and productivity, meeting service/productivity standards, and resolving operational problems and handling disturbances + Assigns and checks work + Heavy use of MS Office products in day to day activities (in particular Excel and Outlook) + Provides guidance and training + Challenged with motivating self and others to exceed standards and achieve extraordinary results, striving for best in class + Provides input to hiring, firing, layoff, promotion, reward, and other decisions **Skills & Qualifications:** + Complete understanding and wide application of principles, theories, and concepts in function or business area + An advanced understanding of specific aspects of work supervised and practical application to problems and situations ordinarily encountered + Knows and effectively uses fundamental concepts, practices, and procedures relative to quality and productivity improvements, training, budgeting and cost control, and progressive techniques in area of specialization + Generally understands basic supervisory approaches for work direction, motivation, and disciplinary action + Typically requires BS/BA and 2 years' experience in related field, including at least one year of supervisory experience + Professional certification required in some areas + Valid Driver's License and a Motor Vehicle Record that meets Driving Privileges standards + Must be 18 years old + Excellent customer service skills + Candidate must pass pre-employment background, drug, and medical physical screening **Physical Requirements:** + Must be able to lift up to seventy (70) lbs occasionally + Must be able to lift forty (40) lbs frequently + Must be able to walk, climb stairs, reach overhead, squat, bend, kneel, stoop, and crouch repeatedly **Employee Benefits & Incentives** DHL Express benefits and incentive offerings are designed to reflect a substantial experience for both employees and their dependents during their career and life journey. The specifics will vary, but wherever you join and in whatever role, you'll find our benefits and rewards are among the best in the industry. They include: + Salary Range: $80,000 - $90,000 + Bonus/Incentive Programs + Retirement Savings - 401K with company match + Medical, Dental, Vision, well-being programs + Tuition Reimbursement + Generous Paid Time Off - Starting at 4 Weeks (PT/FT) + Paid Leave + Employee Discount Program + Employee Assistance & Work Life Program + Outstanding training opportunities _DHL is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other protected characteristic. The EEO is the Law poster is available here:_ _********************************************** _We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation._

> Employees Apply Here" onclick="window.location.href = '****************************** InternalUser=true&locale=en_US/';"/> Mgr On Board Services - 90037770 - Chicago Company: Amtrak Your success is a train ride away! As we move America's workforce toward the future, Amtrak connects businesses and communities across the country. We employ more than 20,000 diverse, energetic professionals in a variety of career fields throughout the United States. The safety of our passengers, our employees, the public and our operating environment is our priority, and the success of our railroad is due to our employees. Are you ready to join our team? Our values of 'Do the Right Thing, Excel Together and Put Customers First' are at the heart of what matters most to us, and our Core Capabilities, 'Building Trust, Accountability, Effective Communication, Customer Focus, and Proactive Safety & Security' are what every employee needs to know and do to be most impactful at Amtrak. By living the Amtrak values, focusing on our capabilities, and actively embracing and fostering diverse ideas, backgrounds, and perspectives, together we will honor our past and make Amtrak a company of the future. Job Summary Oversee on-train service delivery and manage a designated team of on-board personnel, ensuring excellent customer service and adherence to safety and security protocols. Handle financial oversight to increase revenues, reduce costs, and enhance efficiency. Lead customer service efforts, ensure environmental and safety compliance, and oversee administrative functions. Collaborate with various departments to ensure alignment with standards, policies, and regulatory requirements, involving fleet performance, marketing, revenue management, food & beverage services, human resources, finance, and technology teams. Essential Functions * Manages on-board service oversight, budget development, and expenditure control to enhance financial performance, focusing on metrics like route net financial performance and financial ratios such as RASM and CASM. * Ensures high customer satisfaction and retention by overseeing on-board service delivery, collaborating closely with operating employees, and monitoring metrics such as eCSI scores, customer feedback, on-time performance, and controllable delays. * Leads talent development through effective performance management and evaluation, emphasizing diversity initiatives and investing in the growth of direct reports and organizational talent. * Collaborates with Mechanical forces to maintain clean and serviceable passenger cars, ensuring compliance with regulatory and standards, measured by on-time performance, QMS audits, and customer satisfaction. * Implements continuous process improvements to enhance on-board customer service, measured by the implementation of improvements, employee engagement metrics, and eCSI scores. Knowledge, Skills, and Abilities * Demonstrated ability to oversee and enhance customer service delivery on board trains, ensuring high satisfaction levels and customer retention through effective management of on-board service personnel. * Proficiency in budget development, expenditure control, and financial performance metrics (e.g., route net financial performance, RASM, CASM) to optimize financial outcomes and cost efficiency. * Proven leadership skills in managing and developing diverse teams, fostering an inclusive environment reflective of organizational diversity initiatives, and investing in talent growth and performance management. * Knowledge and experience in ensuring compliance with regulatory standards and policies related to passenger car cleanliness, serviceability, and safety, including quality management system (QMS) requirements. * Ability to identify opportunities and implement continuous process improvements to enhance on-board service delivery, measured by metrics such as process improvements implemented, employee engagement, and customer satisfaction scores (eCSI). Minimum Qualifications * Bachelor's Degree or equivalent combination of education, training and/or relevant experience. * Plus 3 years of relevant work experience. Preferred Qualifications * Bachelor's Degree or equivalent combination of education, training and/or relevant experience. * Plus 5 years of relevant work experience. Environmental Conditions/Physical Demands * Travel percentage: Up to 75% * Work Schedule: 5 days a week on site or traveling. This position works nights and weekends * Position is based in Chicago, IL. #LI-LA1 The salary/hourly range is $78,600.00 - $101,844.00. Pay is based on several factors including but not limited to education, work experience, certifications, etc. Depending on an employee's assigned worksite or location, Amtrak may consider a geo-pay differential to be applied to the employee's base salary. Amtrak may offer additional incentive and pay programs to recognize and reward our employees, including a short-term incentive bonus based upon factors such as individual and company performance that is commensurate with the level of the position and/or long-term incentive plan compensation. In addition to your salary, Amtrak offers a comprehensive benefit package that includes health, dental, and vision plans; health savings accounts; wellness programs; flexible spending accounts; 401K retirement plan with employer match; life insurance; short and long term disability insurance; paid time off; back-up care; adoption assistance; surrogacy assistance; reimbursement of education expenses; Public Service Loan Forgiveness eligibility; Railroad Retirement sickness and retirement benefits; and rail pass privileges. Learn more about our benefits offerings here. Requisition ID:165955 Work Arrangement:06-Onsite 4/5 Days Click here for more information about work arrangements at Amtrak. Relocation Offered:No Travel Requirements:Up to 75% You power our progress through your performance. We want your work at Amtrak to be more than a job. We want your career at Amtrak to be a fulfilling experience where you find challenging work, rewarding opportunities, respect among colleagues, and attractive compensation. Amtrak maintains a culture that values high performance and recognizes individual employee contributions. Amtrak is committed to a safe workplace free of drugs and alcohol. All Amtrak positions requires a pre-employment background check that includes prior employment verification, a criminal history check and a pre-employment drug screen. Candidates who test positive for marijuana will be disqualified, regardless of any state or local statute, ordinance, regulation, or other law that legalizes or decriminalizes the use or possession of marijuana, whether for medical, recreational, or other use. Amtrak's pre-employment drug testing program is administered in accordance with DOT regulations and applicable law. In accordance with DOT regulations (49 CFR § 40.25), Amtrak is required to obtain prior drug and alcohol testing records for applicants/employees intending to perform safety-sensitive duties for covered Department of Transportation positions. If an applicant/employee refuses to provide written consent for Amtrak to obtain these records, the individual will not be permitted to perform safety-sensitive functions. In accordance with federal law governing security checks of covered individuals for providers of public transportation (Title 6 U.S.C. §1143), Amtrak is required to screen applicants for any permanent or interim disqualifying criminal offenses. Note that any education requirement listed above may be deemed satisfied if you have an equivalent combination of education, training and experience. Amtrak is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race/color, to include traits historically associated with race, including but not limited to, hair texture and hairstyles such as braids, locks and twists, religion, sex (including pregnancy, childbirth and related conditions, such as lactation), national origin/ethnicity, disability (intellectual, mental and physical), veteran status, marital status, ancestry, sexual orientation, gender identity and gender expression, genetic information, citizenship or any other personal characteristics protected by law. > Employees Apply Here" onclick="window.location.href = '****************************** InternalUser=true&locale=en_US/';"/>

Job Description Customer Service Account Manager I Who we are: Atkore is forging a future where our employees, customers, suppliers, shareholders, and communities are building better together - a future focused on serving the customer and powering and protecting the world. With a global network of manufacturing and distribution facilities, Atkore is a leading provider of electrical, safety and infrastructure solutions. Who we are looking for: We are currently looking for a Customer Service Account Manager I to be based out of our corporate headquarters in Harvey, IL. The Customer Service Account Manager I will be responsible for supporting the Customer Service team while driving on time delivery and improving the customer experience across Atkore. What you'll do: Reporting to the Customer Service Manager, this person will be responsible for supporting the Customer Service team in the following areas: Back up CS desk coverage for vacations/call offs by territory Small territory/agent Assist CSR's daily with working back orders Assist CSR's daily with new orders Work with DP on weekly Status Reports (Recovery Dates) Review Red Yellow Green Reports and update orders with comments and recovery dates Review orders for resourcing for available stock Assist with escalations Assist with Agent/Distributor uploads and communication Assist with IT enhancement, problem solving, and module testing orders Clerical-Order materials, meetings, expense reports, reservations and etc. Assist with standard work documents Audit late shipment reports and report paretos and countermeasures Work credit/debit and RMA's Correct Dating on Cope and metal framing as requested Assist with EDI maintenance on daily orders that are stuck in the staging file What you'll bring: High School diploma required, continuing college education a plus Strong Microsoft Office Suite skills (Office, Word, Excel & Power Point) Experience with CRM software, preferably Salesforce.com Excellent oral and written communication skills Excellent planning and organizational skills Strong mathematical skills Ability to work independently and/or with little supervision in a team environment Ability to handle multiple projects and meet deadlines Ability to maintain a positive attitude Strong problem solving skills Experiences with JDE a PLUS The ideal candidate will have a Experience in lean manufacturing or business system based company is a plus. Within 3 months, you'll: Complete Atkore's onboarding and immersion program. Gain an understanding of how your role ties into Atkore's mission and strategic plan. Participate in a Kaizen with a cross functional team to drive process improvement. Perform basic order inquiry, entry, and order follow-up activities. Within 6 months, you'll: Handle an assigned territory independently from PO receipt to invoicing. Work towards meeting or exceeding the departments daily KPI metrics. Audit shipments for on time delivery and reconcile inventory and pricing discrepancies. Conduct monthly agent pulse calls to ensure engagement and alignment with standard work procedures. Within 12 months, you'll: Manage multiple territories within a region while minimizing freight expenditures. Drive innovation within your role by streamlining processes to drive efficiencies in customer service. Identify ways to strengthen the team's commitment to Atkore's core values of Accountability, Teamwork, Integrity, Respect and Excellence. Atkore is a five-time Great Place to Work© certified company and a three-time Top Workplaces USA award winner! We're committed to creating an engaged, aligned workforce driven by a collaborative culture. Our team strives for breakthrough results and stays focused on being standout leaders. We consistently live the Atkore mission, strategic priorities, and behaviors consistent with our core values. Join our team and align yourself with an industry leader! As of the date of this posting, a good faith estimate of the current pay for this position is $41,520 - $57,090. Placement in the range depends on several factors including, but not limited to, specific competencies, relevant education, qualifications, certifications, relevant experience, skills, seniority, performance, shift, travel requirements, and business or organizational needs and may change over time. Other compensation may include, but not limited to, overtime, shift differentials, bonuses, commissions, stock, and other incentives. Benefits available include: Medical, vision, and dental insurance Life insurance Short-term and long-term disability insurance 401k Paid Time Off Paid holidays Any leave required under federal, state, or local law Benefits are subject to vesting and eligibility requirements. Applications are being accepted on an ongoing basis. #LI-KB1

About the job Who We Are McMaster-Carr is a leading e-commerce company that industrial customers have trusted for over 120 years. Our products help them get manufacturing lines back up quickly, keep operations running smoothly, and prototype the next generation of innovative solutions. We earn and keep that trust by offering the right products, making them easy to find, and delivering them fast, so our customers can solve problems with greater speed, precision, and ease. Our industry-leading e-commerce experience, indispensable product selection, and world-class service bring hundreds of thousands of customers to our site each day. But we're never standing still. Our curious, exceptional people are at the heart of our evolution. They turn new challenges and disruptive technologies into opportunities to refine our operations, expand our offering, and deliver a better experience for every customer. What You'll Do As part of the Customer Service and Fulfillment leadership team, you'll take on high-impact work that shapes how we serve customers and scale our operations. This role is a path to senior leadership, with progress driven by the impact of your work-not a fixed timeline. Over time, you'll grow into a general manager who tackles business-critical challenges such as: Apply LLMs to transform how we work. Use large language models to improve how we serve customers-from automating routine tasks to increasing the precision and coverage of our customer support systems. You might enhance our ability to auto-complete more customer service requests, develop a new chatbot that handles more complex inquiries, or use AI to uncover patterns in customer credits and feedback-like identifying trends in damaged shipments-so we can solve root causes faster. Remove ordering friction. Identify and eliminate barriers in the order-to-payment process so customers can place and receive orders seamlessly. Your work will improve reliability, reduce manual exceptions, and make it easier for customers to do business with us. Drive automation in distribution. Help design and implement automation in our distribution operations to scale efficiently, improve accuracy, and deliver even faster service. You'll help build the systems that keep our operations sharp as we grow. Lead cross-functional teams. Work across tech, service, and distribution teams to bring solutions to life. You'll define problems clearly, align stakeholders, and ensure ideas turn into sustained improvements. Spot and solve operational pain points. Identify recurring issues in how we serve customers-from credit adjustments to delays-and lead efforts to fix them at the root. Your work will improve both the customer experience and operational efficiency. Who You Are You're energized by shaping direction and rolling up your sleeves to drive results. You thrive in ambiguity, take ownership of meaningful outcomes, and bring others with you-building trust, sharing context, and solving problems through collaboration. You may come from consulting, engineering, banking, or somewhere entirely different. What matters most is how you think, how you learn, and how you lead. If you're curious, driven, and eager to take on challenges that matter, McMaster-Carr offers the chance to make an impact and grow into a leader. Cash Compensation Total cash compensation is generally around $175,000 to $390,000 and includes a profit sharing based on company profitability. You will also receive a relocation stipend and signing bonus. Benefits Growth & Learning 100% tuition reimbursement Informal and formal mentorship Employee resource groups Health & Wellbeing Medical, dental, pharmacy, and vision plans with no monthly premiums Inclusive, all-gender benefits Family & Future Paid parental leave for all new parents Adoption and surrogacy assistance First-time home buyer assistance Industry leading company-funded retirement accounts Time Off Paid time off for vacation and personal time Equal Opportunity Employer We are proud to be an Equal Opportunity Employer and dedicated to providing employees a workplace with reasonable accommodations and free of discrimination, harassment, and retaliation. At McMaster-Carr, we do not make employment decisions based on age, ethnicity, citizenship status, military status, gender identity and expression, race, religion, disability status, marital status, sexual orientation, or any other legally protected group. This position is not eligible for work authorization sponsorship by McMaster-Carr. Data We Collect We may collect professional, education and employment-related data, and any assessments made throughout the recruiting process, to evaluate candidacy for employment. To communicate with job applicants, we may collect applicant names, contact information, and other personal identifiers, including those outlined in the California customer records statute. Through voluntary disclosure, we may also collect protected classifications under federal or California law (e.g., race, gender, etc.). For additional details about the personal information we collect and its uses, please click here.

The Service Manager will oversee maintenance facility to include building and grounds. Responsibilities include maintaining a preventive maintenance program, supervising, coordinating and negotiating facility repairs while having the ability to make fact, cost-based repair decisions. Should have thorough knowledge of mechanical repair, supervision experience and mechanic productivity. Knowledge of computers, cost analysis, evaluating facility P & L performance, review and manage vendor repair estimates, inventory, DOT Compliance, OSHA Compliance and conducting Safety meetings. Conduct departmental evaluations. This position reports to a Regional Service Manager. Responsibilities Daily Responsibilities * Perform a yard check * Maintain down equipment report * Create work schedules * Operation communication * Assign job to technicians * Perform inventory and parts management * Conduct tire inventory * Repair order creation * Review work flow * Review breakdowns * Maintain cleanliness and orderliness of facility * Maintain and observe safety environment according to company standards. * Mobile mechanic needs * Review and close repair orders and purchase orders * Perform security inspections Weekly Responsibilities * Perform breakdown analysis * Process payroll * Review and monitor rotation productivity reports * Create various weekly reports as needed * Create shop hours schedules * Perform quality inspections * Attend required conference call * Review warranty shipping and scrap reports. * Conduct orientation for new drivers Monthly Responsibilities * Safety & OSHA Training * Create several end of month reporting * Review facility performance * Maintain local inventory control and audits * Maintain EPA/OSHA compliance environment As Needed * Perform employee evaluation annually * Preform New Employee onboarding * Participate in performance testing when requested * Fuel island and wash bay management (if applicable to site) * Work with internal customers and local vendors Qualifications * Post high school / technical school education preferred * Must have valid Class A or B Commercial Driver's License (CDL) with acceptable driving record. * At least 3-5 years of similar management experience * At least 3-5 years of mechanics experience in medium/heavy truck repair * Computer applications MS Office & AS 400 * Strong supervisory skills in dealing with people * Excellent oral and written communication skills * Ability to create a team environment * Strong internal & external customer service skills * Ability to manage off site equipment and vendors * Must be able to lift 75lbs. We are excited to share that the base salary for this position is $85.000. NFI takes into consideration applicants' qualifications, experience, education, and geographic location when determining a starting rate of pay. Employees are also eligible for a robust benefit program, which includes Medical, Dental, Vision, Prescription Drug Coverage, 401k Plan, Wellness Program, Life Insurance, Paid Time Off, and Paid Parental Leave, among other benefit plan options. Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c) LA County Applicants: The Company will consider qualified applicants, including those with criminal histories, in a manner consistent with applicable state and local laws. Profit Center PC-974

Job Description Duties and Essential Job Functions: The Pension Assistant Manager is responsible for supervising pension representatives and support staff. This position will be the primary lead for benefit calculation review, staff supervision and training for a $5.5 billion pension plan paying out over 11,000 pensioners and beneficiaries. Essential Functions: Supervise the work and training of 14 pension representatives, support staff and interns. Assist with mid-year and final reviews of staff. Provide mid-level to final review for new pensions, late retirement adjustments, QDRO segregations, RBD, Lump Sum and interest calculations. Assist in month end and year end balancing. Assist with review of amendments, SPDs, Plan language as necessary. Work with the Funds' auditors in the preparation of annual audits and filings. Available to present to the membership at Know Your Union meetings, Pre-Retirement Seminars and Benefit Fairs as needed. Assist in monthly appeal processes as needed to ensure compliance with plan provisions. Education and Experience: Bachelor's degree preferred with analytical focus or equivalent business experience of five (5) years. Must have 5 plus years in Taft-Hartley or collectively bargained environment with a minimum of 2 years managing a qualified pension plan and support staff preferred. Position Qualifications & Required Skills: Expert on benefit calculations, QDROs, ERISA and related IRS/DOL codes Working knowledge of pension benefit plans and benefits administration systems Advanced skills in excel and background in programming and testing software Strong management and leadership skills required; able to coach, mentor, motivate, and create improvement processes Commitment to accuracy To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required: -Ability to Build Relationships - able to quickly establish trust and rapport with coworkers by acting as a good listener and problem solver. -Communicate with impact - excellent oral and written communication skills with ability to communicate in simple, persuasive ways. Able to act appropriately when faced with confrontation and communicate difficult messages with sensitivity and tact. -Accountability - hard worker, self-motivated, delivers on commitments, owns up to mistakes when made. -Adaptability - positive, flexible, and a good problem solver. Good with change. -Self- Confidence - sets high standards for personal growth, “can-do” attitude, and strong sense of who they are. -Inspires Others - works well with others and can motivate others to achieve goals. Computer skills - Must be computer savvy. Proficient in Microsoft Office and Excel.

The Area Manager I is responsible for the leadership and day-to-day operations of bases in a defined area within the region. Coordinate clinical, aviation, and maintenance services to optimize operational, safety, and financial targets. Manages base activities to ensure each base is staffed and achieves maximum in-service availability. Collaborates cross-functionally with Centers of Excellence peers in Clinical, Maintenance, Safety, Aviation, and Sales to drive safely, quality, and training. Responsible for oversight of operational and financial performance across all assigned bases. Instills decision making and activities that support the overall regional strategy and mission, while supporting a customer focused mentality. Champions safety and quality operations which are paramount in all Air Methods operations. Essential Functions and Responsibilities include the following. Day-to-day oversight of Base Operations: Responsible and accountable for the day-to-day base operations which includes ensuring all bases are in service, operating safely and providing positive customer experience Provide consistent leadership focused on building an optimal and engaged culture at the local base level that exemplifies our core values and mission. Communicates regularly with base staff to reinforce efficient base operations, job responsibilities and performance expectations Drive Key Performance Indicators (KPIs) to maximize profit contribution Accountable for the management and control of the P&L across assigned bases including expense and payroll controls. Accountable for scheduling of base staff to ensure 100% coverage of assigned bases to optimize in-service rates and minimize overtime Work closely with and in collaboration with Center or Excellence (COE) and Business Development to ensure compliance with all company policies and procedures; and maintain a high degree of customer satisfaction Responsible for the recruitment, performance management, and teammate development for the area in collaboration with COE partners. Regularly evaluates and manages employee relations issues, addressing low performing teammates, including termination. Effectively coaches and models appropriate leadership behaviors Oversee the supply chain and logistic needs for assigned bases, including the management of non-aviation, maintenance and clinical related activities and expenses. Works with maintenance leadership in the planning of maintenance events and spare utilization to minimize any potential for base out of service events Support Regional Director in the delivery of Scorecards to customers and is responsible for the execution of any needed action plans Maintain and monitors business, medical and all other licenses required to do business. Accountable for compliance of discipline specific requirements as it relates to DOT and Non-DOT random and reasonable suspicion Coordinate base startups, moves and closures with regional leadership. Facility repairs/maintenance and lease management. Other Duties as assigned. Additional job requirements: Ability to be available 24/7 for operational requirements Percentage of time spent traveling up to 70% or more depending on business needs Subject to applicable laws and Air Method's policies, regular attendance is an essential function of the position. All employees must follow Air Methods' employment practices and policies. Supervisory Responsibilities Directly supervises employees in the assigned area/region. Carries out Supervisory responsibilities in accordance with the organization's policies and applicable laws. Responsibilities include interviewing, selecting, hiring, and training employees, planning, assigning and directing work; appraising performance, rewarding and disciplining employees, addressing complaints and resolving problems. For Exempt Managers: Managers that carry out these responsibilities for two or more employees will have significant input in hiring and termination decisions. Qualifications To perform this job successfully, an individual must be able to perform each essential function satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. In accordance with applicable laws, Air Methods will provide reasonable accommodations that do not create an undue burden so disabled employees may perform the essential functions of the position. Education & Experience 2-5 years of related work experience in clinical, aviation, maintenance with strong leadership background and/or training; or equivalent combination of education and experience. Bachelor's degree from four-year college or university preferred Skills Strong leadership background Strong interpersonal skills and a high degree of collaboration at all levels. Demonstrates high critical thinking, reasoning skills and problem-solving skills Excellent organizational skills, detail oriented, ability to multi-task efficiently and meet deadlines Excellent communication and presentation skills, both written and verbal Ability to manage revenue and budgets Ability to prepare written reports Demonstrated Leadership Computer Skills Advanced Microsoft Office Suite, including word, Excel, PowerPoint and Outlook Certificates, Licenses, Registrations None Is this position Safety Sensitive? YES Note: This job description is not intended to be an exhaustive list of all duties, responsibilities, or qualifications associated with the position. Air Methods is an EEO/AA employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. Minimum pay USD $87,000.00/Yr. Maximum Pay USD $120,000.00/Yr. Benefits For more information on our industry-leading benefits, please visit our benefits page here.

Business Manager We build people, brands and businesses! We are looking for a dynamic Business Manager to join one of our account teams. Reporting to a Senior Business Manager or Director, this position is responsible for the overall management of a single account with limited categories and limited team functions or a key category or categories within a larger account in the brokerage business. This role will have responsibilities within the execution of strategic plans, business plans, budgeting, hiring for the account team. Take this opportunity to join North America's leading business solutions provider and build your career working with amazing people in a growing industry! Apply today! What we offer: Full-Time Benefits (Medical, Dental, Vision, Life) 401(k) with company match Training and Career Development Generous Paid Time-Off Responsibilities: Achieve budgeted goals for area of accountability. Strong project management skills demonstrated through managing the onboarding process of new customers into Daymon Blueprint technology. Ability to connect business requirements with technology development through user story framework and refinement Ability to develop presentations and present content to customers with confidence. Competitive research and identifying opportunities to close the gap between our systems and competitors Working knowledge of AI and identifying opportunities to incorporate into Daymon's technology platforms. Demonstrate functional expertise in all facets of Private Brand & Branding via on-the-job development, educational and networking opportunities. Execute new strategic initiatives for the account or the assigned categories. Qualifications: Bachelor's degree required; MBA/Graduate Degree preferred 3 years of professional work experience required; 5 years preferred Experience in building and nurturing brands; private brand management a plus Demonstrated ability to lead and develop teams Ability to contribute to setting and achieving budgets Good grasp of Product Development, Marketing, Retail, Category Management, and Logistics Good analytical skills working with data, excel, and technology and configuring reports for customers Experience with project and product data management systems a plus Job Will Remain Open Until Filled Responsibilities The Company is one of North America's leading sales and marketing agencies specializing in outsourced sales, merchandising, category management and marketing services to manufacturers, suppliers and producers of food products and consumer packaged goods. The Company services a variety of trade channels including grocery, mass merchandise, specialty, convenience, drug, dollar, club, hardware, consumer electronics and home centers. We bridge the gap between manufacturers and retailers, providing consumers access to the best products available in the marketplace today. Job Duty Business/Functional Results Achieve budgeted goals for area of accountability Support account team in the development of sales plans Effectively negotiate supplier commission rates to grow category or team revenue Perform, coordinate and lead the analysis and development of: marketing plans; product promotions; advertising; in-store displays; merchandising strategies; and inventory forecasting Manages assigned categories, performs analysis, and develops and recommends strategy within assigned area of responsibility Interprets trends and other sales analysis data to assist Sr. Business Manager Performs increasingly complex interactions with suppliers, taking ownership and including rate negotiation Collaborates and partners with marketing resources, both internal and external (note: international may have more autonomy to develop their own marketing plans) May assist with needs for innovation Demonstrates increased innovation and autonomy around marketing, brand management and consumer data analytics; may lead team providing more experience and covering more suppliers Performs activities in a consultative manner, influencing and convincing buyers, effectively selling various services Managing Execution Ensure execution of the LAMP framework to identify the most critical initiatives and relationships and work with the team to lay out short and long term plans to achieve relationships at the appropriate level for the account or assigned category business unit Allocate resources at the account level or within assigned category business unit Demonstrate functional expertise in all facets of Private Brand & Branding via on-the-job development, educational and networking opportunities Develop strong supplier relationships by obtaining alignment and developing and delivering on mutually established goals. Generating Talent Attract, develop and retain key talent to enable the execution of the collective goals of the customer and the enterprise Assure succession plans are in place for critical roles Motivates, directs and inspires team members to deliver on the agreed upon metrics of the customer and suppliers in conjunction with the needed resources/teams across the enterprise Identify expected level of decision-making and expected level of risk-taking for team members Strategic Leadership Execute new strategic initiatives for the account or the assigned categories Support, provide guidance with customer issues relating to cost/value Foster thought leadership within account team Demonstrate an understanding of the Private Brand landscape, best practices and where customers currently exist in these arenas Typically 1 - 3 reports Managing Relationships Directs, delegates and empowers effectively Supervisory Responsibilities Direct Reports - Hires, retains, trains, coaches, guides, directs, and develops direct reports using company-wide processes, tools and resources Indirect Reports - May delegate work of others and provide guidance, direction and mentoring to indirect reports Travel and/or Driving Requirements - Travel and Driving are not essential duties or functions of this job Minimum Qualifications The following are the minimum job-related qualifications which an individual needs in order to successfully perform the essential duties and responsibilities of the job Education Level: (Required): Bachelor's Degree or equivalent experience Field of Study/Area of Experience: Business 3-5 Years of experience in building and nurturing brands; private brand management a plus Skills, Knowledge and Abilities Basic Computer Skills, including Microsoft Word, PowerPoint, Excel, Access, Outlook, & web browsers Strong Written & Verbal Communication Skills Conflict Management Skills Decision Making Skills Strong Priortizing Skills Excellent Customer Service Skills Track Record of Building & Maintaining Customer/Client Relationships Ability to Visualize & Plan Objectives & Goals Strategically Environmental & Physical Requirements Office / Sedentary Requirements Incumbent must be able to perform the essential functions of the job. Work is performed primarily in an office environment. Typically requires the ability to sit for extended periods of time (66%+ each day), ability to hear the telephone, ability to enter data on a computer and may also require the ability to lift up to 10 pounds. Job duties include additional responsibilities as assigned by one's supervisor or other manager related to the position/department. This is meant to describe the general nature and level of work being performed; it is not intended to be construed as an exhaustive list of all responsibilities, duties and skills required for the position. The Company reserves the right at any time with or without notice to alter or change job responsibilities, reassign or transfer job position or assign additional job responsibilities, subject to applicable law. The Company shall provide reasonable accommodations of known disabilities to enable a qualified applicant or employee to apply for employment, perform the essential functions of the job, or enjoy the benefits and privileges of employment as required by the law. Any estimate, schedule, or guideline provided to associates in this job description or elsewhere in connection with their jobs is only intended to help describe job duties and for planning purposes. Regardless of any such estimate, schedule, or guideline, associates must always record all time worked for our company (which includes but is not limited to on-site work time in an assigned store, office, or other work location; required waiting time; administrative time; and work-related travel time). Important Information The above statements are intended to describe the general nature and level of work being performed by people assigned to this position. They are not intended to be an exhaustive list of all responsibilities, duties and skills required of associates so classified. The Company is committed to providing equal opportunity in all employment practices without regard to age, race, color, national origin, sex, sexual orientation, religion, physical or mental disability, or any other category protected by law. As part of this commitment, the Company shall provide reasonable accommodations of known disabilities to enable an applicant or employee to apply for employment, perform the essential functions of the job, or enjoy the benefits and privileges of employment as required by the law.

The Area Manager I is responsible for the leadership and day-to-day operations of bases in a defined area within the region. Coordinate clinical, aviation, and maintenance services to optimize operational, safety, and financial targets. Manages base activities to ensure each base is staffed and achieves maximum in-service availability. Collaborates cross-functionally with Centers of Excellence peers in Clinical, Maintenance, Safety, Aviation, and Sales to drive safely, quality, and training. Responsible for oversight of operational and financial performance across all assigned bases. Instills decision making and activities that support the overall regional strategy and mission, while supporting a customer focused mentality. Champions safety and quality operations which are paramount in all Air Methods operations. Essential Functions and Responsibilities include the following. Day-to-day oversight of Base Operations: * Responsible and accountable for the day-to-day base operations which includes ensuring all bases are in service, operating safely and providing positive customer experience * Provide consistent leadership focused on building an optimal and engaged culture at the local base level that exemplifies our core values and mission. Communicates regularly with base staff to reinforce efficient base operations, job responsibilities and performance expectations * Drive Key Performance Indicators (KPIs) to maximize profit contribution * Accountable for the management and control of the P&L across assigned bases including expense and payroll controls. * Accountable for scheduling of base staff to ensure 100% coverage of assigned bases to optimize in-service rates and minimize overtime * Work closely with and in collaboration with Center or Excellence (COE) and Business Development to ensure compliance with all company policies and procedures; and maintain a high degree of customer satisfaction * Responsible for the recruitment, performance management, and teammate development for the area in collaboration with COE partners. Regularly evaluates and manages employee relations issues, addressing low performing teammates, including termination. Effectively coaches and models appropriate leadership behaviors * Oversee the supply chain and logistic needs for assigned bases, including the management of non-aviation, maintenance and clinical related activities and expenses. Works with maintenance leadership in the planning of maintenance events and spare utilization to minimize any potential for base out of service events * Support Regional Director in the delivery of Scorecards to customers and is responsible for the execution of any needed action plans * Maintain and monitors business, medical and all other licenses required to do business. Accountable for compliance of discipline specific requirements as it relates to DOT and Non-DOT random and reasonable suspicion * Coordinate base startups, moves and closures with regional leadership. Facility repairs/maintenance and lease management. * Other Duties as assigned. Additional job requirements: * Ability to be available 24/7 for operational requirements * Percentage of time spent traveling up to 70% or more depending on business needs Subject to applicable laws and Air Method's policies, regular attendance is an essential function of the position. All employees must follow Air Methods' employment practices and policies. Supervisory Responsibilities Directly supervises employees in the assigned area/region. Carries out Supervisory responsibilities in accordance with the organization's policies and applicable laws. Responsibilities include interviewing, selecting, hiring, and training employees, planning, assigning and directing work; appraising performance, rewarding and disciplining employees, addressing complaints and resolving problems. For Exempt Managers: Managers that carry out these responsibilities for two or more employees will have significant input in hiring and termination decisions. Qualifications To perform this job successfully, an individual must be able to perform each essential function satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. In accordance with applicable laws, Air Methods will provide reasonable accommodations that do not create an undue burden so disabled employees may perform the essential functions of the position. Education & Experience * 2-5 years of related work experience in clinical, aviation, maintenance with strong leadership background and/or training; or equivalent combination of education and experience. * Bachelor's degree from four-year college or university preferred Skills * Strong leadership background * Strong interpersonal skills and a high degree of collaboration at all levels. * Demonstrates high critical thinking, reasoning skills and problem-solving skills * Excellent organizational skills, detail oriented, ability to multi-task efficiently and meet deadlines * Excellent communication and presentation skills, both written and verbal * Ability to manage revenue and budgets * Ability to prepare written reports * Demonstrated Leadership Computer Skills * Advanced Microsoft Office Suite, including word, Excel, PowerPoint and Outlook Certificates, Licenses, Registrations * None Is this position Safety Sensitive? YES Note: This job description is not intended to be an exhaustive list of all duties, responsibilities, or qualifications associated with the position. Air Methods is an EEO/AA employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. Minimum pay USD $87,000.00/Yr. Maximum Pay USD $120,000.00/Yr. Benefits For more information on our industry-leading benefits, please visit our benefits page here.

With over $2B in revenue, 80+ manufacturing facilities across 6 continents and over 9,000 employees worldwide, Signode is a leading manufacturer of a broad spectrum of transit packaging consumables, tools, software, and equipment that optimize end-of-line packaging operations and protect products in transit. Signode brings this extensive product portfolio together under hundreds of trusted brands to offer complete transit packaging solutions to its customers. We produce strap, stretch and protective packaging. We also manufacture packaging tools and equipment used to apply the bulk packaging materials. These commercial packaging products are used to pack, bundle, unitize, protect and secure goods during warehousing and transit. Our company is a materials, processes and automation technology that have revolutionized the sector. Headquartered in Tampa, Florida, we are proud to be the Transit Packaging Division of Crown Holdings, Inc. We are excited to go to market as Signode and to share the portfolio of products, services and capabilities that make us the world's premier end-of-line packaging company. Benefits: Signode offers a comprehensive benefits package to full-time employees, which includes health, dental, vision, 401k, paid time off, life insurance, wellness perks, and more. Benefits begin the month following the hire date. Salary: The annual salary for this position ranges from $168,500- $190,000 + 20% Bonus Target and varies based on specific responsibilities and geographic location. Starting annual salary within this range will be determined based on the candidate's experience, qualifications, and/or skillset. Summary: The Director, Reliability Services, Americas, will lead the transformation of country-specific service teams into a unified regional organization aligned with global best practices. This role ensures holistic service delivery across the Americas, supporting the full portfolio of custom capital equipment. The Director will drive operational excellence by standardizing processes and optimizing coverage to deliver cohesive, best-in-class service. Managing a diverse team of Regional Service Managers, ranging from senior to non-senior levels, ensuring strong leadership and development across all experience tiers. The organization provides traditional maintenance, installation, and retrofit services, while advancing proactive maintenance solutions that enhance customer uptime and productivity. Reporting to the VP of Reliability Services, the Director will collaborate with global counterparts to harmonize programs and offerings across regions, ensuring consistency for multinational customers. Essential Functions: Oversee the Americas service organization, consisting of Regional Service Managers and Field Service technicians/engineers based in Canada, US, Mexico, and Brazil, plus a US based Advanced Services team. Manage a diverse team of Regional Service Managers, both senior and non-senior, who are accountable for leading and developing field service technicians within their respective regions. These managers play a critical role in ensuring that our service delivery consistently meets and exceeds customer expectations. Assess current geographic coverage; optimize growing revenues with existing service customers and penetrate underserved customers. Lead the development of a multi-tiered service structure, deploying Level 1 technicians for local support and Level 2 technicians with advanced controls expertise for complex issues across the region and globally as needed. Track and analyze performance metrics including safety, customer satisfaction, response time, service utilization, technical KPIs, and revenue. Oversee technician training programs to ensure cross-training on the full Signode product line (strappers, wrappers, hooders, case sealers, etc.). Collaborate with marketing to design and implement equipment lifecycle programs (maintenance schedules, audits, health checks, tuning, training, retrofits/upgrades). Engage directly with customers to assess needs, concerns, and opportunities. Leverage data-driven insights to identify opportunities within the installed base and drive re-engagement strategies. Assess internal team capabilities to address strengths, weaknesses, and growth opportunities. Ensure operational excellence by meeting or exceeding service level expectations. Lead and develop a high-performing team, fostering motivation and retention. Build strong internal partnerships to enhance execution and collaboration. Drive and support Reliability Services initiatives as needed. Qualifications Education: Bachelor's degree in engineering or related field; Masters preferred. Experience: 10+ years of leadership experience managing world-class service organizations, with expertise spanning both transactional and long-term service offerings. Proven track record of overseeing P&L responsibilities exceeding $50M and leading multi-geography service teams of 50+ employees. Experience with external best-in-class service organizations is highly valued, as well as a demonstrated ability to transform operations from a basic break-fix model to a proactive, branded service provider and strategic partner. Candidates should possess a strong technical background in custom capital equipment, and a high level of business acumen. Experience implementing digital technologies for service organizations (e.g., web scheduling, remote support, augmented reality, remote monitoring, predictive diagnostics, RFID tagging) is preferred, along with prior experience leading business transformation initiatives. The role also requires the ability to travel within the Americas and internationally as needed. Bilingual (Spanish) is a plus Functional Success Drivers: These competencies are what we require for an individual to be successful in this role. Detail Oriented Analysis Skills Strategic Skills Sense of Urgency Change Management Communication Conceptual Ability Customer Focus Empowerment Additional Information All your information will be kept confidential according to EEO guidelines. Reasonable Accommodation Statement To perform this job successfully, the individual must be able to perform each essential duty satisfactorily. Reasonable Accommodations may be made to enable qualified individuals with disabilities. Signode is committed to providing equal opportunities to all qualified applicants, including providing reasonable accommodations during our recruiting process. If you need any assistance or accommodation in applying for this position, please contact us at ************************. The Company has reviewed this to ensure that essential functions and basic duties have been included. It is intended to provide guidelines for job expectations and the employee's ability to perform the position described. It is not intended to be construed as an exhaustive list of all functions, responsibilities, skills and abilities. Additional functions and requirements may be assigned by supervisors as deemed appropriate. This document does not represent a contract of employment, and the Company reserves the right to change this job description and/or assign tasks for the employee to perform, as the Company may deem appropriate. Signode participates in E-Verify and will provide the Department of Homeland Security your Form I-9 information to confirm your authorization to work in the United States. Signode Industrial Group, LLC is an Equal Opportunity / Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability or protected veteran status.

With over $2B in revenue, 80+ manufacturing facilities across 6 continents and over 9,000 employees worldwide, Signode is a leading manufacturer of a broad spectrum of transit packaging consumables, tools, software, and equipment that optimize end-of-line packaging operations and protect products in transit. Signode brings this extensive product portfolio together under hundreds of trusted brands to offer complete transit packaging solutions to its customers. We produce strap, stretch and protective packaging. We also manufacture packaging tools and equipment used to apply the bulk packaging materials. These commercial packaging products are used to pack, bundle, unitize, protect and secure goods during warehousing and transit. Our company is a materials, processes and automation technology that have revolutionized the sector. Headquartered in Tampa, Florida, we are proud to be the Transit Packaging Division of Crown Holdings, Inc. We are excited to go to market as Signode and to share the portfolio of products, services and capabilities that make us the world's premier end-of-line packaging company. Benefits: Signode offers a comprehensive benefits package to full-time employees, which includes health, dental, vision, 401k, paid time off, life insurance, wellness perks, and more. Benefits begin the month following the hire date. Salary: The annual salary for this position ranges from $168,500- $190,000 + 20% Bonus Target and varies based on specific responsibilities and geographic location. Starting annual salary within this range will be determined based on the candidate's experience, qualifications, and/or skillset. Summary: The Director, Reliability Services, Americas, will lead the transformation of country-specific service teams into a unified regional organization aligned with global best practices. This role ensures holistic service delivery across the Americas, supporting the full portfolio of custom capital equipment. The Director will drive operational excellence by standardizing processes and optimizing coverage to deliver cohesive, best-in-class service. Managing a diverse team of Regional Service Managers, ranging from senior to non-senior levels, ensuring strong leadership and development across all experience tiers. The organization provides traditional maintenance, installation, and retrofit services, while advancing proactive maintenance solutions that enhance customer uptime and productivity. Reporting to the VP of Reliability Services, the Director will collaborate with global counterparts to harmonize programs and offerings across regions, ensuring consistency for multinational customers. Essential Functions: Oversee the Americas service organization, consisting of Regional Service Managers and Field Service technicians/engineers based in Canada, US, Mexico, and Brazil, plus a US based Advanced Services team. Manage a diverse team of Regional Service Managers, both senior and non-senior, who are accountable for leading and developing field service technicians within their respective regions. These managers play a critical role in ensuring that our service delivery consistently meets and exceeds customer expectations. Assess current geographic coverage; optimize growing revenues with existing service customers and penetrate underserved customers. Lead the development of a multi-tiered service structure, deploying Level 1 technicians for local support and Level 2 technicians with advanced controls expertise for complex issues across the region and globally as needed. Track and analyze performance metrics including safety, customer satisfaction, response time, service utilization, technical KPIs, and revenue. Oversee technician training programs to ensure cross-training on the full Signode product line (strappers, wrappers, hooders, case sealers, etc.). Collaborate with marketing to design and implement equipment lifecycle programs (maintenance schedules, audits, health checks, tuning, training, retrofits/upgrades). Engage directly with customers to assess needs, concerns, and opportunities. Leverage data-driven insights to identify opportunities within the installed base and drive re-engagement strategies. Assess internal team capabilities to address strengths, weaknesses, and growth opportunities. Ensure operational excellence by meeting or exceeding service level expectations. Lead and develop a high-performing team, fostering motivation and retention. Build strong internal partnerships to enhance execution and collaboration. Drive and support Reliability Services initiatives as needed. Qualifications Education: Bachelor's degree in engineering or related field; Masters preferred. Experience: 10+ years of leadership experience managing world-class service organizations, with expertise spanning both transactional and long-term service offerings. Proven track record of overseeing P&L responsibilities exceeding $50M and leading multi-geography service teams of 50+ employees. Experience with external best-in-class service organizations is highly valued, as well as a demonstrated ability to transform operations from a basic break-fix model to a proactive, branded service provider and strategic partner. Candidates should possess a strong technical background in custom capital equipment, and a high level of business acumen. Experience implementing digital technologies for service organizations (e.g., web scheduling, remote support, augmented reality, remote monitoring, predictive diagnostics, RFID tagging) is preferred, along with prior experience leading business transformation initiatives. The role also requires the ability to travel within the Americas and internationally as needed. Bilingual (Spanish) is a plus Functional Success Drivers: These competencies are what we require for an individual to be successful in this role. Detail Oriented Analysis Skills Strategic Skills Sense of Urgency Change Management Communication Conceptual Ability Customer Focus Empowerment Additional Information All your information will be kept confidential according to EEO guidelines. Reasonable Accommodation Statement To perform this job successfully, the individual must be able to perform each essential duty satisfactorily. Reasonable Accommodations may be made to enable qualified individuals with disabilities. Signode is committed to providing equal opportunities to all qualified applicants, including providing reasonable accommodations during our recruiting process. If you need any assistance or accommodation in applying for this position, please contact us at [email protected]. The Company has reviewed this to ensure that essential functions and basic duties have been included. It is intended to provide guidelines for job expectations and the employee's ability to perform the position described. It is not intended to be construed as an exhaustive list of all functions, responsibilities, skills and abilities. Additional functions and requirements may be assigned by supervisors as deemed appropriate. This document does not represent a contract of employment, and the Company reserves the right to change this job description and/or assign tasks for the employee to perform, as the Company may deem appropriate. Signode participates in E-Verify and will provide the Department of Homeland Security your Form I-9 information to confirm your authorization to work in the United States. Signode Industrial Group, LLC is an Equal Opportunity / Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability or protected veteran status.