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Service Manager jobs at Gerald Group

- 32 jobs
  • RYA Customer Service Mgr

    Saltchuk 3.0company rating

    Bethel, CT jobs

    Twitter Linkedin Facebook Google+ Pinterest email The Customer Service Manager is responsible for ensuring day-to-day Customer Service expectations are met by managing the relationships between Ryan Air and its customers/clients. Conducts all activities as a part of the Ryan Air management team. Responsible for supervising assigned customer service personnel. Responsible for maintaining Ryan Air and client airline customer service standards Responsible for maintaining mainline customer records and reporting procedures. Responsible for monthly reporting to assist Accounting with billing needs. Conducts local sales calls with established business entities. Hires, trains, schedules, disciplines and conducts annual evaluations for all assigned personnel. Enacts policies and procedures. Ensures compliance with Federal, State and local laws and regulations. Ensures that all USPS procedures, outlined in the USPS 508 manual, are met. Oversees shipping and receiving of all Company Material (COMAT) are met or exceeded. Responsible for submitting all station-related reports and records within established timelines. Serve as primary point of contact for the Director of Business Development and Director of Stations for charter operations and requirements. Travel to my be required. Other duties as assigned. Competencies: Ability to take directions and be flexible. Able to work independently as well as part of a team. Ability to analyze and solve complex problems. Excellent communication and customer service skills. Excellent leadership skills. Good computer skills. Graduate of high school or equivalent. Prior applicable experience preferred. This position is very active and may require standing, walking, bending, kneeling, stooping, crouching, crawling and climbing up to 8 - 10 hours a day. Requires frequent and routine lifting or moving items weighing over 70 pounds. Must be able to pass a ten year security background check for airport badging. Must have valid driver's license with a clean driving record. Explore transportation and logistics industry job opportunities from Hawaii to Alaska, and Washington State to throughout the Caribbean. Visit saltchukjobboard.com today! Twitter Linkedin Facebook Google+ Pinterest email Your browser failed to load the PDF in iframe. Please click the view button below to open job description PDF in a new tab. View PDF
    $63k-117k yearly est. 10d ago
  • Commercial Service Manager

    Deringer Ney 3.8company rating

    Bloomfield, CT jobs

    Direct management responsibility for Customer Service/Product Specialists and Estimators for all Deringer Ney factories and products. This role requires frequent communication with other DNI functional areas (accounting, shipping, planning, quality, NPI, operations) and a strong focus on customer support, problem resolution and significant interaction with the Marketing and Regional Sales team. Supervisory Responsibilities : Yes Duties/Responsibilities: Supervision Manage Customer Service / Product Specialists by providing on-going training and ensuring effective communication. Assign work to Customer Service / Product Specialists, ensure a smooth workflow and balance account load across team members. Manage estimators, and their workflows to ensure part costing occurs in a timely manner with a high degree of accuracy. Develop and present margin calculations to Marketing and advise/support pricing decisions. Conduct annual performance appraisals. Hire, train, promote as necessary to ensure smooth operation and limit resource constraints. Understand all commercial process flows at DNI factories and harmonize practices. Ensure sufficient documentation and standard work is developed to reflect procedures for Customer Service and Estimation. Utilize ERP, CRM, and other tools as needed to perform duties. Additional Responsibilities: Manage and modify customer requested delivery schedules. Manage quotation/estimating process. Contract/Order Review and order entry preparation. Responsible for production progress monitoring, expediting, and reporting to customers. Manage metal locks accounts / pool metal accounts for major customers. Retain some major customer accounts, estimate select parts as required. Function as expert on M2M Order Systems. Support QSM audits. Required Skills/Abilities: Professional sales communication and presentation skills. Computer literate, including Microsoft Office skills. Technical/analytical aptitude and capability. Working knowledge of customer drawings/prints. ISO knowledge and understanding. Drawing/blueprint reading skills. Basic computer skills. Product Training Experience & Education Requirements: Bachelor's degree or equivalent experience. Business understanding (cost structures, margin requirements, inventory management). M2M System Expertise (advanced/expert capabilities). Physical Requirements: Prolonged periods sitting at a desk and working on a computer. Travel to DNI factories several times per year or as needed.
    $77k-120k yearly est. Auto-Apply 32d ago
  • Process Reliability Manager

    Strategic Materials 4.1company rating

    South Windsor, CT jobs

    The Reliability Engineer will work closely with Sibelco plant maintenance, production and leadership teams to develop and utilize effective tools and systems for measuring reliability of our production process. This position is responsible for providing engineering support for maintenance planning/supervision, operation and maintenance of Sibelco North America Processing plants, developing and implementing programmatic methods to ensure safe operation and high equipment reliability/availability, cost effective maintenance, and continuous improvement culture. This role includes applying lean maintenance strategies and predictive technologies while optimizing a system's operational performance, life cycle cost, and payback. This role will act as primary liaison for capital projects with the Capital implementation team for all cluster plants. Responsibilities Safety * Maintain and promote a safe working environment for all employees. Project Management/Improvement * Achieve safety and health objectives. * Leads and is responsible for the execution of reliability excellence/maintenance program. Writes and maintains reliability maintenance strategy documents. * Work with Maintenance Planners/Supervisors to implement Lean manufacturing tools to empower employees and facilitate growth to improve financial performance. * Responsible for ranking the criticality of the assets under their care, typically using Reliability Centered Maintenance approaches, and for defining the proactive maintenance approaches that are cost-beneficial to the business. * Identifies and implements predictive maintenance technologies. Manages predictive maintenance equipment. * Performs/supports operational event and equipment failure investigations to ensure that the root cause/causal factors have been identified, corrective actions prescribed, and follow-up monitoring conducted as applicable, to determine effectiveness. * Conducts program and system/equipment audits on a periodic and as needed basis. Audits will generally be focused on safety, risk analysis, regulatory compliance, maintenance effectiveness, cost savings, and energy conservation. * Participates in the planning, design review, value management and construction document development of new facilities and renovations. Supports utility distribution, master planning, and business continuity planning. * Supports commissioning activities for all upgrade, renovation, and construction projects which may include, but is not limited to, PM job plans, reviews for maintainability, critical spares, documentation, etc. Analysis and KPI Reporting * Develop and maintain new "Key Performance Indicators" of equipment reliability. * Lead in maintenance improvement tools (PM Optimization, RCM, RCA, RCFA, FMEA, etc.) and knowledgeable in predictive maintenance tools * Maintain a high level of technical competency in advanced maintenance technology. * Maintain equipment repair history and evaluate repair costs & trends. * Analyze equipment failure data patterns and interpret ERP PM maintenance data to generate priorities and action lists for improving reliability of site. * Track the performance of reliability improvements to determine their effectiveness and make additional modifications if required. * By working closely with the local Maintenance Teams, use intervals for potential failures to appropriately prioritize, plan, and schedule to minimize downtime. * Develop solutions to repetitive, chronic, or costly failures and other maintenance problems, and apply value analysis to repair/replace, repair/redesign, and make/buy decisions. * Assist in troubleshooting techniques for major/repetitive equipment. * Advise the Maintenance Supervisors/Managers of any problems or potential problems which affect the ability of the operation to produce in a safe and efficient manner. * Monitor and report on all relevant maintenance activity KPI's including wrench time analysis. * Perform other duties as assigned. Competencies (Reference : Sibelco (Leadership) Competency Model) Decision Making * Defines and frames situations clearly, identifies potential root causes and makes timely recommendations and decisions based on accurate and reliable analysis Planning & Prioritizing * Accurately determines the complexity of tasks and projects and required resources * Breaks down projects or assignments into different steps (group of activities) * Sets priorities and time parameters to accomplish tasks and projects * Coordinates efforts to implement plan Optimizes Work Processes * Actively uses the practices, processes, and procedures within the operating model to get things done * Organizes people and activities for simple and complex processes in an effective way * Looks for opportunities to improve the way of working Collaborates * Consistently fosters collaboration across the organization * Builds strong inclusive relationships across Business/Functions and levels * Inspires individuals and maximize team dynamics to achieve common goals. Drives Engagement * Enables and empowers people to give their best * Makes the link between what drives people and the organizational goals * Makes each Sibelco employee feel that their contributions are important Managing Change & Ambiguity * Stays composed and navigates through change effectively * Leads others to operate effectively in absence of clear structure and processes * Comfortable in making decisions and taking actions, even with incomplete information * Handles risk and uncertainty comfortably (Technical) Capabilities Industry knowledge * Comprehensive understanding of glass processing equipment and processes Engineering skills * Practical knowledge of engineering principles applied to design, operation and maintenance of building structures and mechanical and electrical equipment for buildings. * Has an excellent working knowledge of the facilities maintenance subject area, knowledge of the workforce and supplier capabilities as well as an awareness of progressive developments within the industry. Technical Skills * Experience w/ predictive maintenance technologies including, but not limited to, vibration analysis, oil analysis, infrared Thermography, ultra sound and motor current analysis. * Experience w/ Root Cause Failure Analysis, Equipment Criticality Ranking, Preventive Maintenance (PM) and Condition Based Maintenance (CBM). Behavioral skills * Open minded * Team player * Pro-active * Able to work independently * Diplomatic * Self-motivated Educational Background and prior professional experience Language requirements * Minimum 10-15 years engineering/industrial maintenance experience, including experience with mechanical design/testing, international quality standards. * Minimum 5 years utility systems/management and/or facilities/plant management and maintenance. Experience in the Glass industry is preferred. * Certified Plant Engineer or Certified Maintenance Reliability Professional is preferred. * English - proficient verbal & writing
    $91k-140k yearly est. 11d ago
  • Process Reliability Manager

    Strategic Materials Inc. 4.1company rating

    South Windsor, CT jobs

    Job Description SummaryThe Reliability Engineer will work closely with Sibelco plant maintenance, production and leadership teams to develop and utilize effective tools and systems for measuring reliability of our production process. This position is responsible for providing engineering support for maintenance planning/supervision, operation and maintenance of Sibelco North America Processing plants, developing and implementing programmatic methods to ensure safe operation and high equipment reliability/availability, cost effective maintenance, and continuous improvement culture. This role includes applying lean maintenance strategies and predictive technologies while optimizing a system's operational performance, life cycle cost, and payback. This role will act as primary liaison for capital projects with the Capital implementation team for all cluster plants. Responsibilities Safety Maintain and promote a safe working environment for all employees. Project Management/Improvement Achieve safety and health objectives. Leads and is responsible for the execution of reliability excellence/maintenance program. Writes and maintains reliability maintenance strategy documents. Work with Maintenance Planners/Supervisors to implement Lean manufacturing tools to empower employees and facilitate growth to improve financial performance. Responsible for ranking the criticality of the assets under their care, typically using Reliability Centered Maintenance approaches, and for defining the proactive maintenance approaches that are cost-beneficial to the business. Identifies and implements predictive maintenance technologies. Manages predictive maintenance equipment. Performs/supports operational event and equipment failure investigations to ensure that the root cause/causal factors have been identified, corrective actions prescribed, and follow-up monitoring conducted as applicable, to determine effectiveness. Conducts program and system/equipment audits on a periodic and as needed basis. Audits will generally be focused on safety, risk analysis, regulatory compliance, maintenance effectiveness, cost savings, and energy conservation. Participates in the planning, design review, value management and construction document development of new facilities and renovations. Supports utility distribution, master planning, and business continuity planning. Supports commissioning activities for all upgrade, renovation, and construction projects which may include, but is not limited to, PM job plans, reviews for maintainability, critical spares, documentation, etc. Analysis and KPI Reporting Develop and maintain new “Key Performance Indicators" of equipment reliability. Lead in maintenance improvement tools (PM Optimization, RCM, RCA, RCFA, FMEA, etc.) and knowledgeable in predictive maintenance tools Maintain a high level of technical competency in advanced maintenance technology. Maintain equipment repair history and evaluate repair costs & trends. Analyze equipment failure data patterns and interpret ERP PM maintenance data to generate priorities and action lists for improving reliability of site. Track the performance of reliability improvements to determine their effectiveness and make additional modifications if required. By working closely with the local Maintenance Teams, use intervals for potential failures to appropriately prioritize, plan, and schedule to minimize downtime. Develop solutions to repetitive, chronic, or costly failures and other maintenance problems, and apply value analysis to repair/replace, repair/redesign, and make/buy decisions. Assist in troubleshooting techniques for major/repetitive equipment. Advise the Maintenance Supervisors/Managers of any problems or potential problems which affect the ability of the operation to produce in a safe and efficient manner. Monitor and report on all relevant maintenance activity KPI's including wrench time analysis. Perform other duties as assigned. Competencies (Reference : Sibelco (Leadership) Competency Model) Decision Making Defines and frames situations clearly, identifies potential root causes and makes timely recommendations and decisions based on accurate and reliable analysis Planning & Prioritizing Accurately determines the complexity of tasks and projects and required resources Breaks down projects or assignments into different steps (group of activities) Sets priorities and time parameters to accomplish tasks and projects Coordinates efforts to implement plan Optimizes Work Processes Actively uses the practices, processes, and procedures within the operating model to get things done Organizes people and activities for simple and complex processes in an effective way Looks for opportunities to improve the way of working Collaborates Consistently fosters collaboration across the organization Builds strong inclusive relationships across Business/Functions and levels Inspires individuals and maximize team dynamics to achieve common goals. Drives Engagement Enables and empowers people to give their best Makes the link between what drives people and the organizational goals Makes each Sibelco employee feel that their contributions are important Managing Change & Ambiguity Stays composed and navigates through change effectively Leads others to operate effectively in absence of clear structure and processes Comfortable in making decisions and taking actions, even with incomplete information Handles risk and uncertainty comfortably (Technical) Capabilities Industry knowledge Comprehensive understanding of glass processing equipment and processes Engineering skills Practical knowledge of engineering principles applied to design, operation and maintenance of building structures and mechanical and electrical equipment for buildings. Has an excellent working knowledge of the facilities maintenance subject area, knowledge of the workforce and supplier capabilities as well as an awareness of progressive developments within the industry. Technical Skills Experience w/ predictive maintenance technologies including, but not limited to, vibration analysis, oil analysis, infrared Thermography, ultra sound and motor current analysis. Experience w/ Root Cause Failure Analysis, Equipment Criticality Ranking, Preventive Maintenance (PM) and Condition Based Maintenance (CBM). Behavioral skills Open minded Team player Pro-active Able to work independently Diplomatic Self-motivated Educational Background and prior professional experience Language requirements Minimum 10-15 years engineering/industrial maintenance experience, including experience with mechanical design/testing, international quality standards. Minimum 5 years utility systems/management and/or facilities/plant management and maintenance. Experience in the Glass industry is preferred. Certified Plant Engineer or Certified Maintenance Reliability Professional is preferred. English - proficient verbal & writing
    $91k-140k yearly est. 19d ago
  • Manager, Fleet Services, Budget Truck

    Avis Budget Group 4.1company rating

    Connecticut jobs

    Responsible for the overall performance of the fleet services function with respect to the servicing, vehicle damage repair and in-fleeting/de-fleeting of rental vehicles to maximize fleet utilization and profitability for the Territory. May be to drive a Budget Truck on public access roads. What You'll Do: Develops, implements and communicates operating plans to maximize fleet utilization to business and company guidelines, directing and controlling the maintenance, repair and/or reconditioning of fleet vehicles, all activities relating to in-fleeting new and/or used vehicles into the rental fleet and de-fleeting vehicles to sale, auction and/or other alternative channels. Manages performance of team members/employees against business plan by setting, communicating, monitoring and updating goals as needed for key performance indicators on a regular and consistent basis for service, damage, in-fleet and deletion, including, but not limited to, technician productivity, percent out of service, overdue idle cars, vendor cycle time, days to deletion and venue quality average grade Forecasts, budgets and manages key financial drivers including, but not limited to, S&W per day, warranty recovery, cost per estimate and cost per deletion. Coordinates vehicle damage appraisals/repairs and all activities related to repairs and maintenance including documentation and the ordering of parts, tools, and supplies Oversees, manages and maintains vendor relationships and workload assignment, ensuring established service levels and standards are met and that all vendor management policies and procedures are followed Partners with the respective Fleet owner, District/City Managers, Territory Performance Managers and/or External Partners to prioritize the workload according to business objectives Manages all areas of the employee lifecycle including hiring, on-onboarding, training, recognition and performance management of both managers and employees to enable a high-performance culture supervises, develops, motivates, recognizes and evaluates the performance of manager and employee staff to enable a high performing culture. Manages all facets of employee relations, including, but not limited to, implementing HR policies and practices in a consistent and fair manner, in accordance with Company policies and partnering with Human Resources Business Partners where appropriate. Provides a safe work environment by ensuring all safety policies and practices are followed and maintained What We're Looking For: Organizational and prioritization skills Financial acumen and forecasting skills Talent management and delegation Proven written and verbal communication skills Excellent investigation and problem-solving skills Negotiation and vendor management skills High School diploma ; 2-4 year college degree preferred (or equivalent in education, training or experience) Minimum of 5 years management experience of employees in related field (rental car, automotive shop or service-oriented field) Ability to lift up to 50 pounds, continuously sit, stand, bend, reach, walk, kneel, get up and get down from a seated position, enter, exit, climb into, climb down from, and drive a variety of automobiles, cargo vans and box trucks in all weather conditions Valid Driver License (Class A, B or C CDL) Must be able to obtain DOT medical clearance Willingness to Work Outdoors in all weather conditions and near a mechanical shop with moderate noise Must be 21 years of age and legally authorized to work in the United States On-Site Requirement: This position requires regular, on-site presence and cannot be performed remotely Perks you'll get: Access to Medical, Dental, Vision, Life and Disability insurance Eligible to elect other voluntary benefits including Group Legal, Identity Theft, Accident Insurance, FSA, additional life insurance coverages 401(k) Retirement Plan with company matched contributions Full training to learn the business and enhance professional skills Employee discounts, including discounted prices on the purchase of Avis/Budget cars Access to an Employee Assistance Program for services including counseling, financial and legal consultation, referrals for care service and more The annual starting salary for this position is between $70,000 - $75,000 annually. Factors which may affect starting pay within this range may include geography/market, skills, education, experience and other qualifications of the successful candidate. Who We Are: Here at Avis Budget Group, you will be joining a team of 25,000 driven people, performing with purpose. Together, we're moving the future of transportation forward with our innovative, customer-focused solutions. Our culture is performance driven, where we encourage and support each other to be at our best through leadership, training, tools, and rewards. We are proud to make a positive difference to the lives of our colleagues, customers, and communities where we operate. The fine print: Avis Budget Group is an Equal Opportunity Employer - Qualified applicants will receive consideration for employment without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran or any other category protected by applicable law. This advertisement does not constitute a promise or guarantee of employment. This advertisement describes the general nature and level of this position only. Essential functions and responsibilities may change as business needs require. The compensation and benefits information is accurate as of the date of this posting. The Company reserves the right to modify this information at any time, with or without notice, subject to applicable law. This position may be with any affiliate of Avis Budget Group. MickeltonNew JerseyUnited States of America
    $70k-75k yearly Auto-Apply 9d ago
  • Baggage Service Lead Agent

    G2 Secure Staff 4.6company rating

    Windsor Locks, CT jobs

    To coordinate the daily shift functions of the baggage service department for the Baggage Service Agents. QUALIFICATIONS: A. EDUCATION AND EXPERIENCE 1. High School diploma or equivalent. 2. Computer experience necessary. 3. Previous customer service experience preferred. 4. Must be 18 years of age or older. 5. Must have reliable telephone and transportation. 6. Must have prior baggage service or airline experience. B. PERSONAL AND PHYSICAL REQUIREMENTS 1. Treat all information as confidential. 2. Possess the tact to deal with all levels of passengers, client representatives and employees. 3. Must be able to sit, stand, lift, and/or bend throughout shift. 4. Must pass a pre-employment drug test. 5. Must pass a pre-employment criminal background check. 6. Must be able to read, write, understand and carry out instructions in English. 7. Must meet necessary requirements to obtain a security sensitive identification badge. 8. Must be able to verbally direct in English. 9. Must be a citizen of the United States or possess the necessary authorization from the Immigration and Naturalization Service (INS). PERFORMANCE RESPONSIBILITIES: 1. Must ensure that carousel agents are making baggage arrival announcements when customers arrive in the claim area providing information and instructions. Must ensure that the Log Agents are logging each flight as bags are delivered to the claim area. 2. Must monitor the delivery of baggage and handle irregularities associated with the internal baggage process. 3. Must ensure the agents initiate files for lost, damage and pilfered baggage. Must ensure the tracing activity is completed daily for tracers and on hands. Must ensure settlement claims are monitored. 4. Must ensure agents coordinate the return of delayed luggage to customers. Must ensure agents are preparing Bag Delivery Orders properly and arranging for deliver promptly. 5. Must ensure agents process and secure unclaimed luggage within 90 minutes, updates files and creates an on hand record in SABRE. Must ensure that agents contact the passengers immediately upon arrival of unclaimed bags if phone number or address is available. 6. Must ensure solid communication with Ramp services regarding bag deliveries or missing bags. 7. Must be familiar with all FAA/Airline/Company regulations. 8. Must keep Baggage Manager informed of needs and problems in assigned areas, maintain cleanliness of immediate work and report maintenance needs. 9. Project a positive image and respond to inquiries from airlines, staff and public in a courteous manner. 10. Attend meetings and in-services as required. 11. Utilize appropriate communications channels and maintain records, reports and files as required. 12. Must be attired in proper uniform attire as directed by company officials and identification badges must always be visible. 13. Adhere to company policies and procedures and participate in achievement of company objectives. 14. Utilize company and client equipment, supplies and resources in a conscientious, cost effective manner. 15. Assign daily assignments to agents and follow up to ensure duties are correct and complete. 16. Complete Supervisor Checklist daily. 17. Ensure Queues are checked and responded to each hour. 18. Ensure that all agents have been properly trained to complete daily assignments and duties. 19. Ensure that proper on hand inventories are completed correctly and completely each shift. 20. Ensure that all agents are dressed properly and professionally. 21. AM Supervisor must make copies of Time Sheets. Ensure that the Attendance Log is updated daily with tardiness, absences, vacations, code 39s etc. 22. Must check time sheets throughout shift to ensure agents are signing in completely and correctly. 23. Must coach and counsel agents on Disciplinary Action Forms for attendance, code 39s, customer complaints etc. Ensure that coaching and counseling of agents is fair and consistent. Agents must be coached and counseled within 48 hours of incident. Disciplinary Action forms should be kept in the employee's personnel file. 24. Ensure that agents are 100% compliant on recurrent/ongoing training. 25. Keep proper records and documentation of all checks and travel vouchers that are distributed. Ensure that the check log is updated. You are responsible and held accountable for your die plate. 26. Perform other duties as requested.
    $36k-45k yearly est. 15h ago
  • Operations Manager UPM

    United Performance Metals 4.1company rating

    South Windsor, CT jobs

    Responsible for the leadership and direction of warehouse operations including Production/Operations, Safety, Continuous Improvement, Superior Quality, Customer Fulfillment, and Cost Containment. The Operations Manager is also responsible for developing a working atmosphere for all employees that is safe, comfortable, and conducive to personal growth and development while sustaining an atmosphere of positive morale. Essential Duties and Responsibilities * Effective Leadership, Safety Compliance, Production Efficiency, Process/Continuous Improvement, Customer Service, Inventory Integrity & Accuracy, OSHA & EPA Compliance, Cost Containment/Improvement, Effective Equipment/Resource Utilization. Leadership * Overall Responsibility for warehouse operations including but not limited to Safety, Housekeeping. 5S, Lean, On Time Customer Delivery, Production Efficiency and Effectivity, Cost Control, Inventory Accuracy, Shipping, Receiving, Employee Development, and Compliance. * Provide effective leadership to all direct and indirect reports to create/maintain an efficient, cost-effective organization while creating a safe and enjoyable work environment. * Responsible for the hiring and performance reviews for all warehouse personnel in conjunction with Human Resources. * Develop and implement quantitative goals and objectives for all direct and indirect reports that will support Operations, UPM, and Key Strategic Objectives. * Through annual performance reviews, identify and implement personal development/training plans for direct and indirect reports. * Responsible for the training and development of all direct and indirect employees related to unacceptable performance, behavior, and personal career development goals. HS&E/Compliance: * Create and maintain a culture of Safety Awareness while enforcing company safety policies and procedures through total accountability at every level of the organization. Responsible for ensuring the warehouse is maintained in a safe/accident-free environment, ensuring full use of required PPE for all employees and visitors. Ensure monthly safety inspections are completed on time and unsafe conditions are corrected. Ensure full employee participation in all safety training and safety meetings. * Accountability for all aspects of OSHA & EPA compliance related to warehouse operations. Productivity/Metrics/Operations * Ensure daily production/shipment schedules are executed and achieved in an efficient manner. * Actively track daily, weekly, monthly, quarterly, and yearly KPI/Metrics and develop/implement actions to address performance gaps. * Leverages continuous improvement methods to enhance labor productivity and process accuracy while maintaining a clean and safe work environment. Champions lean activities through warehouse locations including but not limited to GEMBA, 5S, Kaizan, etc. * Ensure process in place to stock/replenish warehouse with needed operational and safety supplies Works closely with Sales and production planning to ensure customer orders are processed and shipped on time while achieving compliance with customer requirements. * Understand equipment utilization and effective plan to ensure maximum utilization. * Ensuring all preventative maintenance and inspections are performed timely on a consistent basis on all equipment * Maintain and publish equipment lead times daily for sales to properly commit deliveries to our customers. * Proactively identify capacity constraints/bottleneck areas when schedules will not be met. * Responsible for warehouse cost control by actively developing and tracking cost and cost savings/avoidance projects achieving year-over-year cost reductions related to operational expenses. Inventory * Inventory: Ensure daily cycle counts are completed, Responsible for inventory accuracy in regard to heat lot traceability, quantity counts, and location accuracy. * Maintain Inventory Integrity * Maintain control of all scrap ensuring accuracy of scrap inventory and compliance to scrap disposition policy. Quality * Fully support and enforce compliance with all ISO requirements. * Ensure all products/shipments are packaged appropriately for damage-free delivery and to customer specifications. * Conform to company Quality Policy, Ethics Guidelines, Safety and Environmental Policies, and Policies and Procedures in which we run the business. * Responsible for 100% compliance to internal and customer quality requirements at all levels of warehouse operations including but not limited to specification compliance, dimensional compliance, heat code traceability, export compliance, packaging etc. * All other duties as assigned. Supervisory Responsibilities Direct/Indirect reports within Operations - a group of 15-20 Qualifications To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions. Education and/or Experience * Bachelor's degree in a related field. * Lean/Six Sigma Greenbelt Certified Required (or a path of certification identified) * A minimum of 10 years proven effective leadership skills * A minimum of 8 years of manufacturing/distribution/warehouse experience * Proficient use of Microsoft Office software and Employer Resource Planning tools * Familiar with office and warehouse environments
    $82k-132k yearly est. 28d ago
  • Market Operations Manager (Transportation/ Warehouse)

    PODS 4.0company rating

    Bristol, CT jobs

    Responsible for the daily operations of a storage center within a designated territory. Responsibilities include but are not limited to, directing day-to-day storage centers and associates, meeting customers' expectations, managing the daily routing and driver assignments. Requirements also include maintaining all OSHA, DOT and preventative maintenance programs for the storage center and driver equipment. ESSENTIAL DUTIES AND RESPONSIBILITIES: Leading Associates: * Recruit, interview, hire, train, identify and retain top talent. * Provide daily support to include coaching and hands-on/ride-along training for associates. * Support a culture aligned with PODS core values (Integrity, Delighting Customers, Engagement, Accountability, Support Through Teamwork). * Effectively administer PODS performance management process. * Responsible for reporting employee issues to Territory Manager and Regional HRBP in a timely manner; Maintain ongoing communication with Human Resources for all personnel management assistance, accident reports, disciplinary documentation, employee evaluations and personnel reporting. * Provide regular communication to team members including goals, business results, opportunities for improvement and key focus areas. * Ensure daily pre-shift meetings are conducted at each Storage Center. Customers: * Manage customer experience to meet or exceed PODS CSAT and DSAT goals. This will include following up and resolving any identified issues, direct customer contact, refining operational processes and implementing remedial training * Ensure all associates are meeting expectations for brand standards (i.e. uniforms, containers, equipment) and customer interactions (i.e. prior customer notification, demonstration of equipment, container capabilities, delivery site evaluations, customer feedback solicitation). Operational Excellence: * Responsible for managing all corporate owned assets within territory (trucks, forklifts, floor sweepers, containers etc.). * Manage daily routing and ETA/JPH performance for associates. Communicate any scheduling/operational delays to Sales and Serve Center. * Determine daily needs based on routing of full productive days and assign work shifts based on the business needs and available HOS. * Coordinate repairs as assigned by Territory Manager. If damage occurs at a customer site, ensure all paperwork and payment packets are returned from the field, coordinate access to customer containers stored in the storage center. * Ensure accurate and timely completion of daily driver checklist/DDC, forklift inspection logs, and driver log books. * Responsible for maintaining safe, clean, organized, functional storage centers and staging areas within territory. * Ensure equipment repairs are performed safely and promptly to achieve PODS Out of Service targeted levels. * Perform driver functions when the business dictates. Regulatory/Compliance: * Ensure compliance of all DOT requirements including Hours of Service regulations and licensing. * Ensure compliance with all OSHA regulations and state and local facility compliance ordinances. * Ensure adherence to local zoning codes and permit requirements pertaining to delivery and container placement. Manage relationship with local municipalities. * Ensure all deliveries meet local regulatory requirements and obtain permits or authorization as required. * Participate in quarterly self-audits and identify areas of improvement * Responsible for adherence to internal company policies (i.e. Incident Reports, Drug Screening Policy, HR policies related to safety and compliance). Financial Management: * Manage the day-to-day operation with a focus on improved efficiency. * Manage all petty cash per the PODS Petty Cash policy. * Ensure refueling equipment is performed in a compliant, cost effective manner. * Perform monthly parts inventory reconciliation. Other Duties: * Flexibility to travel frequently to storage centers throughout territory. * May be required to perform other duties and responsibilities as assigned. MANAGEMENT & SUPERVISORY RESPONSIBILTIES * Typically reports to Territory Manager. * Job is directly responsible for managing other employees (e.g., hiring/termination and/or pay decisions, performance management). Job title example(s) of employees directly supervised: Storage Center, Equipment Maintenance, and Delivery Driver Staff. Previous management experience in a union environment is required. JOB QUALIFICATIONS: Education & Experience Requirements * High School diploma required; college degree preferred or a minimum of 1 years of prior management experience. * Ability to apply and successfully attain CDL Class B License or higher is preferred. * Must maintain a current/valid driver license from the state in which position is assigned. * Must be able to obtain PODS forklift certification. * Possession of a valid DOT medical card is preferred. * Mechanical ability essential to identify problems with equipment. PHYSICAL REQUIREMENTS * Ability to sit at a desk for up to 8 hours a day; Ability to type on a keyboard and use a mouse * Ability to stand and walk up to 8 hours a day; Ability to stoop, bend and lift up to 40 lbs. * Occasionally required to stand, walk, kneel, crouch, or crawl. * Vision requirements include close and peripheral vision and ability to adjust focus. * Regularly required to reach with hands and arms and talk and hear. * Ability to hear and verbally communicate using a telephone handset WORKING CONDITIONS * Regular business hours. Some additional hours may be required including Saturdays/Sundays. * Travel requirements: Within Local Territory. * Storage centers are climate controlled. Deliveries made in all weather conditions. High noise levels * May be subject to pre-employment criminal background check and/or drug screening as well as random drug screenings in accordance with company policy. Compensation Our salary ranges are based on paying competitively for our company's size and industry and are one part of the total compensation package that also includes incentives, benefits, and other opportunities at PODS. In accordance with New York, Colorado, California, Washington and other applicable laws, PODS is required to provide a reasonable estimate of the compensation range for this role. Individual pay decisions are ultimately based on a number of factors, including qualifications for the role, experience level, skillset, geography, and balancing internal equity. A reasonable estimate of the current salary range is listed below. Base Salary $59,000-$72,000 USD General Benefits & Other Compensation: * Medical, dental, and vision insurance * Employer-paid life insurance and disability coverage * 401(k) retirement plan with employer match * Paid time off (vacation, sick leave, personal days) * Paid holidays * Parental leave / family leave * Bonus eligibility / incentive pay * Professional development / training reimbursement * Employee assistance program (EAP) * Commuter benefits / transit subsidies (if available) Other fringe benefits (e.g. wellness credits) DISCLAIMER The preceding has been designed to indicate the general nature of work performed; the level of knowledge and skills typically required; and usual working conditions of this position. It is not designed to contain, or be interpreted as, a comprehensive listing of all requirements or responsibilities that may be required by employees in this job. If there are any questions pertaining to this job posting, please contact PODS Recruiting Team at ******************* Equal Opportunity, Affirmative Action Employer PODS Enterprises, LLC is an Equal Opportunity, Affirmative Action Employer. We will not discriminate unlawfully against qualified applicants or employees with respect to any term or condition of employment based on race, color, national origin, ancestry, sex, sexual orientation, age, religion, physical or mental disability, marital status, place of birth, military service status, or other basis protected by law. It is essential for us to work in an atmosphere of friendly cooperation; it is your responsibility to: * Ask your direct supervisor for an explanation of anything you do not understand. * Attend Orientation class and any required training sessions. * Read your job description and Associate Handbook; sign the required acknowledgement documents and return to HR. * Ask any questions about these items as well as any information given to you at meetings and through individual or group instructions, which will assist your understanding of this position.
    $59k-72k yearly Easy Apply 17d ago
  • Market Operations Manager (Transportation/ Warehouse)

    PODS 4.0company rating

    Bristol, CT jobs

    Responsible for the daily operations of a storage center within a designated territory. Responsibilities include but are not limited to, directing day-to-day storage centers and associates, meeting customers' expectations, managing the daily routing and driver assignments. Requirements also include maintaining all OSHA, DOT and preventative maintenance programs for the storage center and driver equipment. ESSENTIAL DUTIES AND RESPONSIBILITIES: Leading Associates: • Recruit, interview, hire, train, identify and retain top talent. • Provide daily support to include coaching and hands-on/ride-along training for associates. • Support a culture aligned with PODS core values (Integrity, Delighting Customers, Engagement, Accountability, Support Through Teamwork). • Effectively administer PODS performance management process. • Responsible for reporting employee issues to Territory Manager and Regional HRBP in a timely manner; Maintain ongoing communication with Human Resources for all personnel management assistance, accident reports, disciplinary documentation, employee evaluations and personnel reporting. • Provide regular communication to team members including goals, business results, opportunities for improvement and key focus areas. • Ensure daily pre-shift meetings are conducted at each Storage Center. Customers: • Manage customer experience to meet or exceed PODS CSAT and DSAT goals. This will include following up and resolving any identified issues, direct customer contact, refining operational processes and implementing remedial training • Ensure all associates are meeting expectations for brand standards (i.e. uniforms, containers, equipment) and customer interactions (i.e. prior customer notification, demonstration of equipment, container capabilities, delivery site evaluations, customer feedback solicitation). Operational Excellence: • Responsible for managing all corporate owned assets within territory (trucks, forklifts, floor sweepers, containers etc.). • Manage daily routing and ETA/JPH performance for associates. Communicate any scheduling/operational delays to Sales and Serve Center. • Determine daily needs based on routing of full productive days and assign work shifts based on the business needs and available HOS. • Coordinate repairs as assigned by Territory Manager. If damage occurs at a customer site, ensure all paperwork and payment packets are returned from the field, coordinate access to customer containers stored in the storage center. • Ensure accurate and timely completion of daily driver checklist/DDC, forklift inspection logs, and driver log books. • Responsible for maintaining safe, clean, organized, functional storage centers and staging areas within territory. • Ensure equipment repairs are performed safely and promptly to achieve PODS Out of Service targeted levels. • Perform driver functions when the business dictates. Regulatory/Compliance: • Ensure compliance of all DOT requirements including Hours of Service regulations and licensing. • Ensure compliance with all OSHA regulations and state and local facility compliance ordinances. • Ensure adherence to local zoning codes and permit requirements pertaining to delivery and container placement. Manage relationship with local municipalities. • Ensure all deliveries meet local regulatory requirements and obtain permits or authorization as required. • Participate in quarterly self-audits and identify areas of improvement • Responsible for adherence to internal company policies (i.e. Incident Reports, Drug Screening Policy, HR policies related to safety and compliance). Financial Management: • Manage the day-to-day operation with a focus on improved efficiency. • Manage all petty cash per the PODS Petty Cash policy. • Ensure refueling equipment is performed in a compliant, cost effective manner. • Perform monthly parts inventory reconciliation. Other Duties: • Flexibility to travel frequently to storage centers throughout territory. • May be required to perform other duties and responsibilities as assigned. MANAGEMENT & SUPERVISORY RESPONSIBILTIES • Typically reports to Territory Manager. • Job is directly responsible for managing other employees (e.g., hiring/termination and/or pay decisions, performance management). Job title example(s) of employees directly supervised: Storage Center, Equipment Maintenance, and Delivery Driver Staff. Previous management experience in a union environment is required. JOB QUALIFICATIONS: Education & Experience Requirements • High School diploma required; college degree preferred or a minimum of 1 years of prior management experience. • Ability to apply and successfully attain CDL Class B License or higher is preferred. • Must maintain a current/valid driver license from the state in which position is assigned. • Must be able to obtain PODS forklift certification. • Possession of a valid DOT medical card is preferred. • Mechanical ability essential to identify problems with equipment. PHYSICAL REQUIREMENTS • Ability to sit at a desk for up to 8 hours a day; Ability to type on a keyboard and use a mouse • Ability to stand and walk up to 8 hours a day; Ability to stoop, bend and lift up to 40 lbs. • Occasionally required to stand, walk, kneel, crouch, or crawl. • Vision requirements include close and peripheral vision and ability to adjust focus. • Regularly required to reach with hands and arms and talk and hear. • Ability to hear and verbally communicate using a telephone handset WORKING CONDITIONS • Regular business hours. Some additional hours may be required including Saturdays/Sundays. • Travel requirements: Within Local Territory. • Storage centers are climate controlled. Deliveries made in all weather conditions. High noise levels • May be subject to pre-employment criminal background check and/or drug screening as well as random drug screenings in accordance with company policy. Compensation Our salary ranges are based on paying competitively for our company's size and industry and are one part of the total compensation package that also includes incentives, benefits, and other opportunities at PODS. In accordance with New York, Colorado, California, Washington and other applicable laws, PODS is required to provide a reasonable estimate of the compensation range for this role. Individual pay decisions are ultimately based on a number of factors, including qualifications for the role, experience level, skillset, geography, and balancing internal equity. A reasonable estimate of the current salary range is listed below. Base Salary $59,000-$72,000 USD General Benefits & Other Compensation: Medical, dental, and vision insurance Employer-paid life insurance and disability coverage 401(k) retirement plan with employer match Paid time off (vacation, sick leave, personal days) Paid holidays Parental leave / family leave Bonus eligibility / incentive pay Professional development / training reimbursement Employee assistance program (EAP) Commuter benefits / transit subsidies (if available) Other fringe benefits (e.g. wellness credits) DISCLAIMER The preceding has been designed to indicate the general nature of work performed; the level of knowledge and skills typically required; and usual working conditions of this position. It is not designed to contain, or be interpreted as, a comprehensive listing of all requirements or responsibilities that may be required by employees in this job. If there are any questions pertaining to this job posting, please contact PODS Recruiting Team at *******************  Equal Opportunity, Affirmative Action Employer PODS Enterprises, LLC is an Equal Opportunity, Affirmative Action Employer. We will not discriminate unlawfully against qualified applicants or employees with respect to any term or condition of employment based on race, color, national origin, ancestry, sex, sexual orientation, age, religion, physical or mental disability, marital status, place of birth, military service status, or other basis protected by law. It is essential for us to work in an atmosphere of friendly cooperation; it is your responsibility to: • Ask your direct supervisor for an explanation of anything you do not understand. • Attend Orientation class and any required training sessions. • Read your job description and Associate Handbook; sign the required acknowledgement documents and return to HR. • Ask any questions about these items as well as any information given to you at meetings and through individual or group instructions, which will assist your understanding of this position.
    $59k-72k yearly Easy Apply 19d ago
  • Market Operations Manager (Transportation/ Warehouse)

    PODS Enterprises, LLC 4.0company rating

    Bristol, CT jobs

    Responsible for the daily operations of a storage center within a designated territory. Responsibilities include but are not limited to, directing day-to-day storage centers and associates, meeting customers' expectations, managing the daily routing and driver assignments. Requirements also include maintaining all OSHA, DOT and preventative maintenance programs for the storage center and driver equipment. ESSENTIAL DUTIES AND RESPONSIBILITIES: Leading Associates: • Recruit, interview, hire, train, identify and retain top talent. • Provide daily support to include coaching and hands-on/ride-along training for associates. • Support a culture aligned with PODS core values (Integrity, Delighting Customers, Engagement, Accountability, Support Through Teamwork). • Effectively administer PODS performance management process. • Responsible for reporting employee issues to Territory Manager and Regional HRBP in a timely manner; Maintain ongoing communication with Human Resources for all personnel management assistance, accident reports, disciplinary documentation, employee evaluations and personnel reporting. • Provide regular communication to team members including goals, business results, opportunities for improvement and key focus areas. • Ensure daily pre-shift meetings are conducted at each Storage Center. Customers: • Manage customer experience to meet or exceed PODS CSAT and DSAT goals. This will include following up and resolving any identified issues, direct customer contact, refining operational processes and implementing remedial training • Ensure all associates are meeting expectations for brand standards (i.e. uniforms, containers, equipment) and customer interactions (i.e. prior customer notification, demonstration of equipment, container capabilities, delivery site evaluations, customer feedback solicitation). Operational Excellence: • Responsible for managing all corporate owned assets within territory (trucks, forklifts, floor sweepers, containers etc.). • Manage daily routing and ETA/JPH performance for associates. Communicate any scheduling/operational delays to Sales and Serve Center. • Determine daily needs based on routing of full productive days and assign work shifts based on the business needs and available HOS. • Coordinate repairs as assigned by Territory Manager. If damage occurs at a customer site, ensure all paperwork and payment packets are returned from the field, coordinate access to customer containers stored in the storage center. • Ensure accurate and timely completion of daily driver checklist/DDC, forklift inspection logs, and driver log books. • Responsible for maintaining safe, clean, organized, functional storage centers and staging areas within territory. • Ensure equipment repairs are performed safely and promptly to achieve PODS Out of Service targeted levels. • Perform driver functions when the business dictates. Regulatory/Compliance: • Ensure compliance of all DOT requirements including Hours of Service regulations and licensing. • Ensure compliance with all OSHA regulations and state and local facility compliance ordinances. • Ensure adherence to local zoning codes and permit requirements pertaining to delivery and container placement. Manage relationship with local municipalities. • Ensure all deliveries meet local regulatory requirements and obtain permits or authorization as required. • Participate in quarterly self-audits and identify areas of improvement • Responsible for adherence to internal company policies (i.e. Incident Reports, Drug Screening Policy, HR policies related to safety and compliance). Financial Management: • Manage the day-to-day operation with a focus on improved efficiency. • Manage all petty cash per the PODS Petty Cash policy. • Ensure refueling equipment is performed in a compliant, cost effective manner. • Perform monthly parts inventory reconciliation. Other Duties: • Flexibility to travel frequently to storage centers throughout territory. • May be required to perform other duties and responsibilities as assigned. MANAGEMENT & SUPERVISORY RESPONSIBILTIES • Typically reports to Territory Manager. • Job is directly responsible for managing other employees (e.g., hiring/termination and/or pay decisions, performance management). Job title example(s) of employees directly supervised: Storage Center, Equipment Maintenance, and Delivery Driver Staff. Previous management experience in a union environment is required. JOB QUALIFICATIONS: Education & Experience Requirements • High School diploma required; college degree preferred or a minimum of 1 years of prior management experience. • Ability to apply and successfully attain CDL Class B License or higher is preferred. • Must maintain a current/valid driver license from the state in which position is assigned. • Must be able to obtain PODS forklift certification. • Possession of a valid DOT medical card is preferred. • Mechanical ability essential to identify problems with equipment. PHYSICAL REQUIREMENTS • Ability to sit at a desk for up to 8 hours a day; Ability to type on a keyboard and use a mouse • Ability to stand and walk up to 8 hours a day; Ability to stoop, bend and lift up to 40 lbs. • Occasionally required to stand, walk, kneel, crouch, or crawl. • Vision requirements include close and peripheral vision and ability to adjust focus. • Regularly required to reach with hands and arms and talk and hear. • Ability to hear and verbally communicate using a telephone handset WORKING CONDITIONS • Regular business hours. Some additional hours may be required including Saturdays/Sundays. • Travel requirements: Within Local Territory. • Storage centers are climate controlled. Deliveries made in all weather conditions. High noise levels • May be subject to pre-employment criminal background check and/or drug screening as well as random drug screenings in accordance with company policy. Compensation Our salary ranges are based on paying competitively for our company's size and industry and are one part of the total compensation package that also includes incentives, benefits, and other opportunities at PODS. In accordance with New York, Colorado, California, Washington and other applicable laws, PODS is required to provide a reasonable estimate of the compensation range for this role. Individual pay decisions are ultimately based on a number of factors, including qualifications for the role, experience level, skillset, geography, and balancing internal equity. A reasonable estimate of the current salary range is listed below. Base Salary $59,000-$72,000 USD General Benefits & Other Compensation: Medical, dental, and vision insurance Employer-paid life insurance and disability coverage 401(k) retirement plan with employer match Paid time off (vacation, sick leave, personal days) Paid holidays Parental leave / family leave Bonus eligibility / incentive pay Professional development / training reimbursement Employee assistance program (EAP) Commuter benefits / transit subsidies (if available) Other fringe benefits (e.g. wellness credits) DISCLAIMER The preceding has been designed to indicate the general nature of work performed; the level of knowledge and skills typically required; and usual working conditions of this position. It is not designed to contain, or be interpreted as, a comprehensive listing of all requirements or responsibilities that may be required by employees in this job. If there are any questions pertaining to this job posting, please contact PODS Recruiting Team at ******************* Equal Opportunity, Affirmative Action Employer PODS Enterprises, LLC is an Equal Opportunity, Affirmative Action Employer. We will not discriminate unlawfully against qualified applicants or employees with respect to any term or condition of employment based on race, color, national origin, ancestry, sex, sexual orientation, age, religion, physical or mental disability, marital status, place of birth, military service status, or other basis protected by law. It is essential for us to work in an atmosphere of friendly cooperation; it is your responsibility to: • Ask your direct supervisor for an explanation of anything you do not understand. • Attend Orientation class and any required training sessions. • Read your job description and Associate Handbook; sign the required acknowledgement documents and return to HR. • Ask any questions about these items as well as any information given to you at meetings and through individual or group instructions, which will assist your understanding of this position.
    $59k-72k yearly Easy Apply 22d ago
  • Transportation Operations Manager

    Transdev 4.2company rating

    East Hartford, CT jobs

    Description Operations ManagerThe Operations Manager reports directly to the General Manager in fulfilling daily operations, including but not limited to route supervision, staff and operator supervision, effective communication with internal and external customers and coaching employees for optimal performance, managing the entire operation in the absence of the General Manager, complying with all Company policies and managing the operation within the budgetary plan for the location. This position is based in East Hartford, CT, and supports their local paratransit operation. **Candidates must have experience in passenger transportation, preferably paratransit operations. Transdev is proud to offer: Competitive compensation package of minimum $65,000 - maximum $70,000. Benefits include: Vacation: minimum of two (2) weeks Sick days: 5 days Holidays: 12 days; 8 standard and 4 floating Other standard benefits: 401(k) retirement plan, medical, dental and vision, life insurance, short-term disability, voluntary long-term disability. Benefits may vary depending on location policy. The above represents the standard Corporate PolicyKey Responsibilities: Assumes first-line supervision of location employees. Ensures company policies and procedures are followed Assists the General Manager in the day-to-day operational oversight of location operations, including Safety, Human Resources, and Finance Ensures drivers are mentally and physically prepared for their day. Coordinates daily transit operations' dispatching, reservations and scheduling; in-service monitoring, and turn-in activities. Have direct involvement in hiring, developing, and disciplining drivers and staff. Focus on safety, accidents, and customer complaint resolution. Completes necessary daily and/or weekly reports for company and customer Tracks and maintains employee attendance system and processes driver and operations staff vacation requests. Maintains/orders necessary driver and staff uniforms. Monitors and evaluates Operations activities. Includes: vehicle on-time statistics, missed runs, customer complaint data, accident data, road call data, and other operations-related functions Performs all other duties as assigned and may assist with other areas based on location needs Making hiring decisions for authorized roles; evaluated work performance of staff; ensures the timely and efficient completion of all assigned tasks. Ensure telephone answer rate is at 92% or better Ensure that abandoned calls are under 5% Ensure calls are answered in less than 2 mins Ensure overtime is controlled as per budget Maintain productivity at 1.65 or better Perform review and audit of calls The above are some of the duties but limited to. Qualifications: 2-3 years of transit supervisory experience preferred. Knowledge of regulatory requirements to assure compliance with applicable Federal, State, and local laws for operating demand response transportation services (FTA, DOT, ADA, and Drug & Alcohol, DOJ Title VI, and State DOT regulation) Experience supervising schedulers, dispatchers, reservations and drivers Computer literate with working knowledge of Microsoft Office. The ability to prioritize tasks effectively and manage time effectively. The ability to appropriately interact with employees of all levels, including drivers, customers, senior management, client representatives, union officials, and the general public. Work extended hours, including weekends and holidays, if needed. Demonstrate regular and consistent attendance and punctuality. Possess a working vehicle to travel to and from work Subject to DOT drug testing. DOT Regulation 49 CFR Part 40 does not authorize the use of Schedule I drugs, including marijuana, for any reason. Physical Requirements: Must be able to work shifts or flexible work schedules as needed. The employee is generally subjected to long periods spent sitting, typing, or looking at a computer screen. Work environment will be a combination of both indoors and outdoors. About Transdev: Cities, counties, airports, companies, and universities across the U.S. contract with Transdev to operate their transportation systems, maintain their vehicle and fleets, and deliver on mobility solutions. Transdev U.S. employs a team of 32,000 across 400 locations while maintaining more than 17,000 vehicles. Part of a global company, Transdev is a leader in mobility with operations in 19 countries, proudly operated by 110,000 team members from around the world. As an operator and global integrator of mobility, we are driven by our purpose. Transdev - the mobility company - empowers the freedom to move every day thanks to safe, reliable, and innovative solutions that serve the common good. Find out more at ****************** or watch an overview video at ******************* O5cv0G4mQ The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions upon request. Transdev is an Equal Employment Opportunity (EEO) employer and welcomes all qualified applicants. Applicants will receive fair and impartial consideration without regard to race, sex, color, national origin, age, disability, veteran status, genetic data, gender identity, sexual orientation, religion or other legally protected status. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions upon request. California applicants: Please Click Here for CA Employee Privacy Policy.
    $65k-70k yearly Auto-Apply 60d+ ago
  • Transportation Operations Manager

    Transdev 4.2company rating

    East Hartford, CT jobs

    Operations Manager The Operations Manager reports directly to the General Manager in fulfilling daily operations, including but not limited to route supervision, staff and operator supervision, effective communication with internal and external customers and coaching employees for optimal performance, managing the entire operation in the absence of the General Manager, complying with all Company policies and managing the operation within the budgetary plan for the location. This position is based in East Hartford, CT, and supports their local paratransit operation. **Candidates must have experience in passenger transportation, preferably paratransit operations. Transdev is proud to offer: + Competitive compensation package of minimum $65,000 - maximum $70,000. Benefits include: + Vacation: minimum of two (2) weeks + Sick days: 5 days + Holidays: 12 days; 8 standard and 4 floating + Other standard benefits: 401(k) retirement plan, medical, dental and vision, life insurance, short-term disability, voluntary long-term disability. Benefits may vary depending on location policy. The above represents the standard Corporate Policy Key Responsibilities: + Assumes first-line supervision of location employees. Ensures company policies and procedures are followed + Assists the General Manager in the day-to-day operational oversight of location operations, including Safety, Human Resources, and Finance + Ensures drivers are mentally and physically prepared for their day. + Coordinates daily transit operations' dispatching, reservations and scheduling; in-service monitoring, and turn-in activities. + Have direct involvement in hiring, developing, and disciplining drivers and staff. + Focus on safety, accidents, and customer complaint resolution. + Completes necessary daily and/or weekly reports for company and customer + Tracks and maintains employee attendance system and processes driver and operations staff vacation requests. Maintains/orders necessary driver and staff uniforms. + Monitors and evaluates Operations activities. Includes: vehicle on-time statistics, missed runs, customer complaint data, accident data, road call data, and other operations-related functions + Performs all other duties as assigned and may assist with other areas based on location needs + Making hiring decisions for authorized roles; evaluated work performance of staff; ensures the timely and efficient completion of all assigned tasks. + Ensure telephone answer rate is at 92% or better + Ensure that abandoned calls are under 5% + Ensure calls are answered in less than 2 mins + Ensure overtime is controlled as per budget + Maintain productivity at 1.65 or better + Perform review and audit of calls + The above are some of the duties but limited to. Qualifications: + 2-3 years of transit supervisory experience preferred. + Knowledge of regulatory requirements to assure compliance with applicable Federal, State, and local laws for operating demand response transportation services (FTA, DOT, ADA, and Drug & Alcohol, DOJ Title VI, and State DOT regulation) + Experience supervising schedulers, dispatchers, reservations and drivers + Computer literate with working knowledge of Microsoft Office. + The ability to prioritize tasks effectively and manage time effectively. + The ability to appropriately interact with employees of all levels, including drivers, customers, senior management, client representatives, union officials, and the general public. + Work extended hours, including weekends and holidays, if needed. + Demonstrate regular and consistent attendance and punctuality. + Possess a working vehicle to travel to and from work + Subject to DOT drug testing. DOT Regulation 49 CFR Part 40 does not authorize the use of Schedule I drugs, including marijuana, for any reason. Physical Requirements: + Must be able to work shifts or flexible work schedules as needed. + The employee is generally subjected to long periods spent sitting, typing, or looking at a computer screen. + Work environment will be a combination of both indoors and outdoors. About Transdev: Cities, counties, airports, companies, and universities across the U.S. contract with Transdev to operate their transportation systems, maintain their vehicle and fleets, and deliver on mobility solutions. Transdev U.S. employs a team of 32,000 across 400 locations while maintaining more than 17,000 vehicles. Part of a global company, Transdev is a leader in mobility with operations in 19 countries, proudly operated by 110,000 team members from around the world. As an operator and global integrator of mobility, we are driven by our purpose. Transdev - the mobility company - empowers the freedom to move every day thanks to safe, reliable, and innovative solutions that serve the common good. Find out more at ****************** or watch an overview video at ******************* O5cv0G4mQ The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions upon request. Transdev is an Equal Employment Opportunity (EEO) employer and welcomes all qualified applicants. Applicants will receive fair and impartial consideration without regard to race, sex, color, national origin, age, disability, veteran status, genetic data, gender identity, sexual orientation, religion or other legally protected status. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions upon request. California applicants:Please Click Here for CA Employee Privacy Policy. Job Category: Operations Management & Supervisory Job Type: Full Time Req ID: 6288 Pay Group: UC6 Cost Center: 55835 The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions upon request. Transdev is an Equal Employment Opportunity (EEO) employer and welcomes all qualified applicants. Applicants will receive fair and impartial consideration without regard to race, sex, color, national origin, age, disability, veteran status, genetic data, gender identity, sexual orientation, religion or other legally protected status, or any other classification protected by federal, state, or local law. Drug-free workplace If based in the United States, applicants must be eligible to work in U.S. without restrictions for any employer at any time; be able to pass a drug screen and background check. California applicants: Please Click Here for CA Employee Privacy Policy. About Transdev Cities, counties, airports, companies, and universities across the U.S. contract with Transdev to operate their transportation systems, maintain their vehicle and fleets, and deliver on mobility solutions. Transdev U.S. employs a team of 32,000 across 400 locations while maintaining more than 17,000 vehicles. Part of a global company, Transdev is a leader in mobility with operations in 19 countries, proudly operated by 110,000 team members from around the world. As an operator and global integrator of mobility, we are driven by our purpose. Transdev - the mobility company - empowers the freedom to move every day thank to safe, reliable, and innovative solutions that serve the common good. Find out more at http://****************** or watch an overview video.
    $65k-70k yearly 60d+ ago
  • Operations Manager

    G2 Secure Staff 4.6company rating

    Windsor Locks, CT jobs

    Responsible for the day-to-day activities of specific operation including staff, scheduling time sheets and reporting to clients. EDUCATION AND EXPERIENCE: High School diploma or equivalent. Some supervisory/management in shift work environment experience necessary. Verbal and written communications skills Must be 18 years of age or older. Must have reliable telephone and transportation. PERSONAL AND PHYSICAL REQUIREMENTS: Treat all information as confidential. Possess the tact to deal with all levels of situations, client representatives, employees and the public. Must be able to sit, stand, lift, and/or bend throughout shift. Must pass pre-employment and random drug tests. Must complete a criminal background check. Must be able to read, understand and carry out instructions in English. Must meet necessary requirements to obtain a security sensitive identification badge. Must be able to verbally direct in English. Must be a citizen of the United States or possess the necessary authorization from the Immigration and Naturalization Service (INS). Be able to resolve problem situations with passengers when necessary. PERFORMANCE RESPONSIBILITIES: Ensure implementation of the Safety Management System (SMS) Implement safety plan for station Maintain Quality Assurance oversight for operational issues relating to performance and safety, providing suitable corrective and/or preventative actions where necessary Actively participate in the Safety Management System (SMS) Must be able to perform all duties of subordinate employees when necessary. Must be familiar with all pertinent regulations. (Company/Client/Government Agencies) Schedule personnel daily and furnish copy to Department Manager. Monitor employee activity and makes adjustments as needed, Make sure employees follow all regulations/procedures. Check In/Out sheets to insure all employees have logged in times correctly. Deals courteously and tactfully with fellow employees. Communicate effectively with fellow employees and client representatives. Make recommendations to Department Manager regarding personnel performance. Communicate safety hazards and equipment problems to Department Manager or General Manager. Make sure state licenses and training records are current. On call 24 hours per day. Report inquiries and other major incidents to Department Managers. Respond to inquiries from client, staff, and passengers in a courteous manner. Keep supervisor informed of needs and problems in assigned areas, maintain cleanliness of immediate work area and report maintenance needs. Project a positive image and respond to inquiries from clients, staff and public in a courteous manner. Attend meetings and inservices as required. Utilize appropriate communications channels and maintain records, reports and files as required. Must be in proper uniform or business attire as directed by company officials. Identification badges must always be visible Adhere to company policies and procedures and participate in achievement of company objectives. Utilize company and client equipment, supplies and resources in a conscientious, cost effective manner. Perform quality assurance service audits as directed to conform to client's specifications and/or procedures. Perform other duties as requested. Comply with all safety requirements to include only using equipment that you have been trained on, immediately reporting unsafe conditions and workplace injuries, wearing proper PPE, and attending required safety training. Ensure your employees are following all safety requirements through conducting safety briefings and observations, oversight of their participation in required training, that they are wearing proper PPE, and that thorough accident investigations are conducted following an injury
    $67k-90k yearly est. 15h ago
  • Operations Manager

    G2 Secure Staff 4.6company rating

    Windsor Locks, CT jobs

    Responsible for the day-to-day activities of specific operation including staff, scheduling time sheets and reporting to clients. EDUCATION AND EXPERIENCE: * High School diploma or equivalent. * Some supervisory/management in shift work environment experience necessary. * Verbal and written communications skills * Must be 18 years of age or older. * Must have reliable telephone and transportation. PERSONAL AND PHYSICAL REQUIREMENTS: * Treat all information as confidential. * Possess the tact to deal with all levels of situations, client representatives, employees and the public. * Must be able to sit, stand, lift, and/or bend throughout shift. * Must pass pre-employment and random drug tests. * Must complete a criminal background check. * Must be able to read, understand and carry out instructions in English. * Must meet necessary requirements to obtain a security sensitive identification badge. * Must be able to verbally direct in English. * Must be a citizen of the United States or possess the necessary authorization from the Immigration and Naturalization Service (INS). * Be able to resolve problem situations with passengers when necessary. PERFORMANCE RESPONSIBILITIES: * Ensure implementation of the Safety Management System (SMS) * Implement safety plan for station * Maintain Quality Assurance oversight for operational issues relating to performance and safety, providing suitable corrective and/or preventative actions where necessary * Actively participate in the Safety Management System (SMS) * Must be able to perform all duties of subordinate employees when necessary. * Must be familiar with all pertinent regulations. (Company/Client/Government Agencies) * Schedule personnel daily and furnish copy to Department Manager. * Monitor employee activity and makes adjustments as needed, * Make sure employees follow all regulations/procedures. * Check In/Out sheets to insure all employees have logged in times correctly. * Deals courteously and tactfully with fellow employees. * Communicate effectively with fellow employees and client representatives. * Make recommendations to Department Manager regarding personnel performance. * Communicate safety hazards and equipment problems to Department Manager or General Manager. * Make sure state licenses and training records are current. * On call 24 hours per day. * Report inquiries and other major incidents to Department Managers. * Respond to inquiries from client, staff, and passengers in a courteous manner. * Keep supervisor informed of needs and problems in assigned areas, maintain cleanliness of immediate work area and report maintenance needs. * Project a positive image and respond to inquiries from clients, staff and public in a courteous manner. * Attend meetings and inservices as required. * Utilize appropriate communications channels and maintain records, reports and files as required. * Must be in proper uniform or business attire as directed by company officials. Identification badges must always be visible * Adhere to company policies and procedures and participate in achievement of company objectives. * Utilize company and client equipment, supplies and resources in a conscientious, cost effective manner. * Perform quality assurance service audits as directed to conform to client's specifications and/or procedures. * Perform other duties as requested. * Comply with all safety requirements to include only using equipment that you have been trained on, immediately reporting unsafe conditions and workplace injuries, wearing proper PPE, and attending required safety training. * Ensure your employees are following all safety requirements through conducting safety briefings and observations, oversight of their participation in required training, that they are wearing proper PPE, and that thorough accident investigations are conducted following an injury Responsible for the day-to-day activities of specific operation including staff, scheduling time sheets and reporting to clients. QUALIFICATIONS: A. EDUCATION AND EXPERIENCE 1. High School diploma or equivalent. 2. Some supervisory/management in shift work environment experience necessary. 3. Must have at least three years previous experience in military police, law enforcement supervision or industrial security. 4. Have State Security Officer license where applicable. 5. Verbal and written communications skills 6. Must be 18 years of age or older. 7. Must have reliable telephone and transportation. B. PERSONAL AND PHYSICAL REQUIREMENTS 1. Treat all information as confidential. 2. Possess the tact to deal with all levels of situations, client representatives, employees and the public. 3. Must be able to sit, stand, lift, and/or bend throughout shift. 4. Must pass pre-employment and random drug tests. 5. Must complete a criminal background check. 6. Must be able to read, understand and carry out instructions in English. 7. Must meet necessary requirements to obtain a security sensitive identification badge. 8. Must be able to verbally direct in English. 9. Must be a citizen of the United States or possess the necessary authorization from the Immigration and Naturalization Service (INS). 10. Be able to resolve problem situations with passengers when necessary. PERFORMANCE RESPONSIBILITIES: 1. Must be able to perform all duties of subordinate employees when necessary. 2. Must be familiar with all pertinent regulations. (Company/Client/Government Agencies) 3. Ensure implementation of the Safety Management System (SMS) 4. Implement safety plan for station 5. Maintain Quality Assurance oversight for operational issues relating to performance and safety, providing suitable corrective and/or preventative actions where necessary 6. Actively participate in the Safety Management System (SMS) 7. Schedule personnel daily and furnish copy to Department Manager. 8. Monitor employee activity and makes adjustments as needed, 9. Make sure employees follow all regulations/procedures. 10. Check In/Out sheets to insure all employees have logged in times correctly. 11. Deals courteously and tactfully with fellow employees. 12. Communicate effectively with fellow employees and client representatives. 13. Make recommendations to Department Manager regarding personnel performance. 14. Communicate safety hazards and equipment problems to Department Manager or General Manager. 15. Make sure state licenses and training records are current. 16. On call 24 hours per day. 17. Report inquiries and other major incidents to Department Managers. 18. Respond to inquiries from client, staff, and passengers in a courteous manner. 19. Keep supervisor informed of needs and problems in assigned areas, maintain cleanliness of immediate work area and report maintenance needs. 20. Project a positive image and respond to inquiries from clients, staff and public in a courteous manner. 21. Attend meetings and inservices as required. 22. Utilize appropriate communications channels and maintain records, reports and files as required. 23. Must be in proper uniform or business attire as directed by company officials. Identification badges must always be visible. 24. Adhere to company policies and procedures and participate in achievement of company objectives. 25. Utilize company and client equipment, supplies and resources in a conscientious, cost effective manner. 26. Perform quality assurance service audits as directed to conform to client's specifications and/or procedures. 27. Perform other duties as requested. 28. Comply with all safety requirements to include only using equipment that you have been trained on, immediately reporting unsafe conditions and workplace injuries, wearing proper PPE, and attending required safety training. Ensure your employees are following all safety requirements through conducting safety briefings and observations, oversight of their participation in required training, that they are wearing proper PPE, and that thorough accident investigations are conducted following an injury
    $67k-90k yearly est. 10d ago
  • Central Operations Manager

    The Hertz Corporation 4.3company rating

    Hartford, CT jobs

    The **Central Operations Manager** is responsible for managing escalations within a specific region. They will act as a subject matter expert and will own resolving problem cars from start to finish. They will drive out of service improvements by solving complex fleet and maintenance issues that the field team is unable to solve quickly. They will be a resource for the field team to escalate to when they have problem vehicles that need a dedicated resource to solve. Additionally, they will proactively seek problem cars and create escalations which will ultimately allow the field team to focus on more tactical solves. **Wage** : $70,000 annually This position is remote. **A Day in the Life:** The Central Operations Manager will monitor the escalation queue for their assigned region. They will own the process of identifying and resolving bottlenecks for fleet and maintenance related no-rev vehicles by taking on the burden of troubleshooting and resolving the more time consuming escalations from the field fleet and maintenance teams. They will be held accountable for reducing idle days by working the most complex or aged vehicles that are not generating revenue. They will also work closely with maintenance and fleet managers to seek out problem areas proactively and escalate to CO. They will report into the Sr Director of Fleet. **What You'll Do:** + Own Central Ops (CO) Escalation process for assigned region + Reduce field workload for complex fleet and maintenance issues + Own escalations from start to finish and work to expedite resolution through subject expertise. + Call dealerships and establish / take actions on next steps for problem vended vehicles + Analyze learnings from CO process to improve workflow and create efficiencies to reduce dwell time + Identify bottlenecks which drive high no-rev days and work to remove/resolve + Work closely with maintenance and fleet managers to seek out problem areas proactively and escalate to CO + Measure vendor performance and hold accountable for SLAs + Track and report KPIs related to CO escalation resolution **What We're Looking For:** + 3 years' experience in fleet or maintenance operations + Bachelor's in Business Management, Supply Chain, or like field required + Moderate proficiency in [Maintenance and fleet operations workflow, Supplier Negotiations, Vendor management] + Ability to collaborate with internal and external stakeholders across multiple functions and locations + Ability to influence + Flexible and adaptable; ability to work effectively in ambiguous situations + Excellent verbal and written communication skills + Results driven, ability to make decisions and help solve problems + Ability to collaborate with a diverse, high-performing, results-oriented, and highly-engaged team. + Ability to drive process and organizational change. + Ability to motivate teams and keep a positive attitude in a fast-paced environment. + Ability to work under minimal supervision with a goal-oriented mindset. + Ability to see the big picture and leverage critical thinking and decision-making skills. + Excellent organization, time management, delegation, and prioritization skills. + Courageous leadership and accountability. **What You'll Get:** + Up to 40% off the base rate of any standard Hertz rental + Paid Time Off + Medical, Dental & Vision plan options + Retirement programs, including 401(k) employer matching + Paid Parental Leave & Adoption Assistance + Employee Assistance Program for employees & family + Educational Reimbursement & Discounts + Voluntary Insurance Programs - Pet, Legal/Identity Theft, Critical Illness + Perks & Discounts -Theme Park Tickets, Gym Discounts & more The Hertz Corporation operates the Hertz, Dollar Car Rental, Thrifty Car Rental brands in approximately 9,700 corporate and franchisee locations throughout North America, Europe, The Caribbean, Latin America, Africa, the Middle East, Asia, Australia and New Zealand. The Hertz Corporation is one of the largest worldwide airport general use vehicle rental companies, and the Hertz brand is one of the most recognized in the world. **US EEO STATEMENT** At Hertz, we champion and celebrate a culture of diversity and inclusion. We take affirmative steps to promote employment and advancement opportunities. The endless variety of perspectives, experiences, skills and talents that our employees invest in their work every day represent a significant part of our culture - and our success and reputation as a company. Individuals are encouraged to apply for positions because of the characteristics that make them unique. EOE, including disability/veteran
    $70k yearly 43d ago
  • Transportation Operations Manager

    NFI Industries 4.3company rating

    Hartford, CT jobs

    The Transportation Operations Manager is responsible for overseeing operations, ensuring that freight is loaded or unloaded in accordance with established safety and cost standards, including the planning, assigning, supervising and evaluating employee workload, as well as interfacing directly with all levels of terminal staff. Responsibilities Operations Management * Manages day-to-day operations of facilities and subordinate staff including supervisors, coordinators, clerks, spotters, and drivers. * Develops a strategic plan in conjunction with the Transportation Manager to ensure the efficient and cost effective operation and utilization of the equipment and personnel. * Oversees asset management, delivery/logistics, regulatory compliance, productivity improvement, planning and organization, problem solving, project management and communicating to top-level management * Oversees and ensures all customer pick-up and delivery requirements are meeting customer standards * Audits compliance of both internal and external SOP's. * Ensures that equipment is utilized in the most efficient manner * Partners with other leaders to balance labor ensuring appropriate levels of staffing * Conducts analysis of workload compared to labor hours and equipment. * Plans long-term labor needs based on sales, forecasts and historical data * Makes recommendations to the Transportation Manager on programs to improve transportation operations. Financials * Understands how day to day decisions impact financial outcomes * Be open to learning financial aspects of the business including, but not limited to, budgeting, forecasting, reading GL, Flash, and P&L Employee Relations/Development * Communicates service issues, upcoming workload, and any other pertinent company information to appropriate personnel * Ensures proper staffing and supports hiring initiatives. * Ensures all new employees are properly on-boarded; completing required paperwork and following a structured training schedule. * Produces and effectively communicate project goals and individual performance goals that ensure the project achieves operational success. * Manages and maintains good human resources practices with direct reports, and adherence to established corporate and department policies and procedures * Works with the Transportation Manager and Human Resources to resolve employee relation issues, discipline actions, problem resolution and terminations. * Provides feedback, coaching, guidance, and recognition to enhance other's skill development. * Plays an active role in employee development and talent selection. * Acts as a role model for the department in support of corporate mission, vision, and values. * Provides regular coaching and feedback on performance, prepares and presents formal performance appraisals and make recommendations and approve annual compensation increases. * Exhibits a commitment to self-development by staying current on information, tools, and systems. Safety and Security * Ensures the safe, clean and efficient operation of the work area to meet service standards * Actively supports and participates in all safety initiatives * Implements safety and sanitation schedules that ensure the site's compliance with corporate, DOT, OSHA, FDA standards. * Performs safety observations to coach employees on safety procedures * Prevents associate incident and injury by overseeing accident investigations, assessing root cause analysis and implementing necessary improvements * Responsible for the management of equipment and coordinates the maintenance of equipment with local vendor and/or Fleet partners. Qualifications * Bachelor's Degree in Supply Chain, Business or related field preferred * 5+ years of supervisory experience in a supply chain industry * Experience with applications such as TMW and People Net * Working knowledge of Microsoft Office applications * Working knowledge of transportation / mechanical equipment * Working knowledge of OSHA, DOT, HAZMAT, FDA regulations and the willingness to become certified in one or more of these areas as necessary * Ability to work in fast paced environment. * Ability to handle changing priorities and use good judgment in stressful situations * Experience with seasonal work forces is a plus, but not required. * Excellent talent management and team building skills * Excellent verbal, non-verbal, and written communication skills * Excellent customer service skills specifically with external clients * Excellent analytical and mathematical skills * Bilingual English/Spanish preferred at select locations * Ability and availability to work irregular or extended hours including nights, weekends and holidays as needed by the customer. * Should be able to work in environments with variable noise levels, lighting conditions and temperature variation and able to access all areas of building without limitations. We are excited to share that the base salary for this position is $74,000.00. This position is also eligible for an annual discretionary bonus, targeted at 15%. NFI takes into consideration applicants' qualifications, experience, education, and geographic location when determining a starting rate of pay. Employees are also eligible for a robust benefit program, which includes Medical, Dental, Vision, Prescription Drug Coverage, 401k Plan, Wellness Program, Life Insurance, Paid Time Off, and Paid Parental Leave, among other benefit plan options. Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c) LA County Applicants: The Company will consider qualified applicants, including those with criminal histories, in a manner consistent with applicable state and local laws. Profit Center PC-484
    $74k yearly Auto-Apply 6d ago
  • Assistant General Manager

    United Performance Metals 4.1company rating

    Wallingford, CT jobs

    Lead the development and execution of UPM's Rolling/Slitting operation to drive growth for the organization. The individual will be responsible for certain facets of the operation including, engineering, manufacturing, logistics, quality, and safety. ESSENTIAL DUTIES AND RESPONSIBILITIES * Develop new applications and processing of products. * Oversee the testing and analysis of physical properties, ensuring product quality. * Ensure a safe operation. * Responsible for overseeing the day-to-day and long-term operations. * Develop project plans, including defining the problem/opportunity, scope, objectives, deliverables, risks, strategies, timeline, budget, resources required, project sponsor/team. * Participate in the development of processes, procedures, and operating guidelines. Establish staffing and equipment requirements and oversees facilitation. * Responsible for managing and overseeing daily operations including product/process development, engineering, operations, supply chain, sales, quality and administration. * Perform review and validation of system layouts and equipment * Develop lead time schedule and coordinate production planning following through to ensure that product ships per schedule. * Provide daily management and direction for business unit staff. This includes leading the team, conducting meetings, participating in decision making, gaining approvals, and resolving conflicts. * Oversee the implementation of continuous improvement and LEAN concepts to improve productivity and efficiency of the business unit. * Assist in developing and annual forecast and budget. * Assist in developing capital project list, projecting expenditures. * Enforce quality standards and policies to ensure compliance with customer requirements. * Establish harmonious and productive work environment. Oversee the hiring, training, developing, mentoring of staff and ensures effective performance. * Help to maintain strong customer relationships. * Create and maintain business cadence by establishing pace and actions - ensure projects are on-time and on-budget, understand critical path impacts and solve for challenges along the way - while considering timing or customer ramifications. * Collaborate across departments. SUPERVISORY RESPONSIBILITIES Full managerial responsibility for Plant Operations, ultimately assuming management responsibility for Operations and overall business aspects of company location. EDUCATION and/or EXPERIENCE Minimum 5 years' experience overseeing multi-disciplinary departments, including operations and business. Prior experience with metal alloys is required. Four-year degree in Materials Science, Mechanical Engineering or related discipline.
    $50k-75k yearly est. 20d ago
  • Assistant Location Manager

    First Student 4.7company rating

    Middlebury, CT jobs

    **First for a reason** First Student is the largest school transportation provider in North America with more than a century of experience providing safe and reliable transportation. We work with 1,250 school districts in 39 states and 8 Canadian provinces carrying approximately five million students in 21,000 schools daily. Now Hiring Assistant Transportation Manager At First Student, our Assistant Transportation Managers are a constant reflection of our company's commitment to safety and customer service. The Assistant Transportation Manager is responsible for assisting the Contractual Manager in supervising daily operations, monitoring performance, identifying safety issues, and resolving conflicts. At First Student, we are proud to offer: - Tremendous Career Advancement Opportunities due to a strong presence across North America - Positive and rewarding work environment Assistant Transportation Manager Responsibilities: - Ensures home to school routes are covered in a timely and efficient manner - Interfaces with drivers regarding concerns and performance issues - Investigates client complaints and coordinates resolutions - Ensures achievement of on time performance goals - Monitors driver safety and makes Injury Prevention (IP) contacts with drivers to identify and resolve safety issues - Assist Contractual Manager with review and resolution of union grievances - Ensures dispatch staff assigns spare drivers and buses as required to provide on-time coverage of routes - Audits and corrects athletic trip invoices based on company guidelines Assistant Transportation Manager Experience and Skills Required: - High school diploma or equivalent - 3-5 years experience in transportation - 2-3 years supervisory experience - Computer literacy skills with Microsoft Word, Excel, and Outlook - Familiar with basic vehicle mechanic processes and maintenance - Ability to effectively prioritize tasks and manage time effectively - Work extended hours regularly, including weekends - Possess working vehicle to travel within service area as needed First Student's commitment to putting our customers first, dedication to safety, and an ambition to deliver dependable transportation makes for a working environment you'll love. As a huge company with 120,000 staff and over 2.5 billion customers worldwide, you'll also enjoy security, a brilliant future, and excellent training. Apply today to join our team! _All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status. First is also committed to providing a drug-free workplace. First will consider for employment qualified applicants with criminal histories consistent with the requirements of the San Francisco Fair Chance Ordinance, Los Angeles Fair Chance Ordinance, and any other fair chance law. Philadelphia's Fair Criminal Record Screening Standards Ordinance Poster is at this link or upon request_ _https://www.phila.gov/media/20**********47/Fair-Chance-Hiring-law-poster.pdf_ _._
    $60k-87k yearly est. 60d+ ago
  • Assistant Store Manager - All Shifts

    Pride 4.5company rating

    East Granby, CT jobs

    Drive Success as an Assistant Manager at Our High-Energy Convenience Store! From customer service to operations, are you ready to be the steady hand that keeps our store energized and running strong on any shift? We're searching for Assistant Managers who are dependable, driven, and not afraid to roll up their sleeves. Open availability is a must , and you should expect to work weekends, holidays, and primarily second or third shifts. If you thrive in a fast-paced environment and want to grow your career in retail leadership, this is your opportunity. Responsibilities What You'll Do: Support the Store Manager in all aspects of day-to-day operations. Run the register and assist customers with speed, accuracy, and a great attitude. Coach and motivate team members to consistently upsell products and promotions. Help hire, train, and lead a high-performing team focused on customer service and store success. Step in as acting manager when the Store Manager is off. Handle inventory, ordering, and merchandising to keep the store fully stocked. Maintain a clean, welcoming store-including restrooms, trash areas, and fuel pumps. Create and manage team schedules to ensure full coverage. Perform daily cash handling, deposits, and oversee store financials. Provide feedback and leadership that motivates your team to excel. Other duties as assigned Why Join Us: Weekly Pay: Your hard work pays off every week. Monthly Bonus Potential: Great performance = extra earnings. 401(k) : Invest in your future on Day 1 of Employment Paid Time Off: Take the time you need to recharge. Insurance Coverage: Health, dental, vision, and more for your peace of mind. Career Growth: Develop into a Store Manager or beyond-your future is wide open. Pay Rate:$18.35/hr Schedule: Must have open availability to work any shift! This is a 24 hr store Age requirement: 21 with valid drivers license and proof of insurance Qualifications Open Availability: You must be available to work weekends, holidays, and likely second or third shifts. Reliable Transportation: You must have a valid driver's license, access to a personal vehicle, and proof of insurance to complete bank deposits. Physical Readiness: Comfortable with tasks such as cleaning restrooms, taking out trash, and maintaining outside areas like pumps. Minimum Age Requirement: 18+ years old in AR, FL, LA, MI, MA, MS, MO, NC, SC, TX, TN, AZ, and CO 21+ years old in all other states Communication Skills: Proficient in English with basic math skills. Pass Pre-Employment Screenings: Drug test and background check required. Willing to Learn: Especially in Tennessee, where Topshelf Manager Training is required. Benefits: For information on benefits offered, please click on the hyperlink below. *********************************** Equal Opportunity Employer GPM Investments, LLC is an equal opportunity employer and does not discriminate in employment and personnel practices on the basis of race, sex, age, disability, religion, national origin, sexual orientation or any other basis prohibited by applicable law. Unlawful discrimination will not be a factor in any employment decision. This Organization Participates in E-Verify ****************************************************************************************************** It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability. GPM Investments, LLC maintains a drug-free workplace RequiredPreferredJob Industries Retail
    $18.4 hourly 3d ago
  • Closing Assistant Manager

    Pride 4.5company rating

    Hartford, CT jobs

    Drive Success as an Assistant Manager at Our High-Energy Convenience Store! From customer service to operations, are you ready to be the steady hand that keeps our store energized and running strong on any shift? We're searching for Assistant Managers who are dependable, driven, and not afraid to roll up their sleeves. Open availability is a must , and you should expect to work weekends, holidays, and primarily second or third shifts. If you thrive in a fast-paced environment and want to grow your career in retail leadership, this is your opportunity. Responsibilities What You'll Do: Support the Store Manager in all aspects of day-to-day operations. Run the register and assist customers with speed, accuracy, and a great attitude. Coach and motivate team members to consistently upsell products and promotions. Help hire, train, and lead a high-performing team focused on customer service and store success. Step in as acting manager when the Store Manager is off. Handle inventory, ordering, and merchandising to keep the store fully stocked. Maintain a clean, welcoming store-including restrooms, trash areas, and fuel pumps. Create and manage team schedules to ensure full coverage. Perform daily cash handling, deposits, and oversee store financials. Provide feedback and leadership that motivates your team to excel. Other duties as assigned Why Join Us: Weekly Pay: Your hard work pays off every week. Monthly Bonus Potential: Great performance = extra earnings. 401(k) : Invest in your future on Day 1 of Employment Paid Time Off: Take the time you need to recharge. Insurance Coverage: Health, dental, vision, and more for your peace of mind. Career Growth: Develop into a Store Manager or beyond-your future is wide open. Pay Rate:$18.35/hr Schedule: Must have open availability to work any shift! This is a 24 hr store Age requirement: 21 with valid drivers license and proof of insurance Qualifications Open Availability: You must be available to work weekends, holidays, and likely second or third shifts. Reliable Transportation: You must have a valid driver's license, access to a personal vehicle, and proof of insurance to complete bank deposits. Physical Readiness: Comfortable with tasks such as cleaning restrooms, taking out trash, and maintaining outside areas like pumps. Minimum Age Requirement: 18+ years old in AR, FL, LA, MI, MA, MS, MO, NC, SC, TX, TN, AZ, and CO 21+ years old in all other states Communication Skills: Proficient in English with basic math skills. Pass Pre-Employment Screenings: Drug test and background check required. Willing to Learn: Especially in Tennessee, where Topshelf Manager Training is required. Benefits: For information on benefits offered, please click on the hyperlink below. *********************************** Equal Opportunity Employer GPM Investments, LLC is an equal opportunity employer and does not discriminate in employment and personnel practices on the basis of race, sex, age, disability, religion, national origin, sexual orientation or any other basis prohibited by applicable law. Unlawful discrimination will not be a factor in any employment decision. This Organization Participates in E-Verify ****************************************************************************************************** It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability. GPM Investments, LLC maintains a drug-free workplace RequiredPreferredJob Industries Retail
    $18.4 hourly 31d ago

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