Customer Service Associate jobs at Goodwill Industries of New Jersey and Philadelphia - 203 jobs

Year Up United is a one-year or less, intensive job training program that provides young adults with in-classroom skill development, access to internships and/or job placement services, and personalized coaching and mentorship. Year Up United participants also receive an educational stipend. The program combines technical and professional training with access to internships and job placement support through our industry-leading talent placement firm YUPRO Placement. If you receive an internship, it may be at Bank of America or JPMorgan Chase among other leading organizations in the Newark area. Are you eligible? You can apply to Year Up United if you are: - A high school graduate or GED recipient - Eligible to work in the U. S. - Available Monday-Friday throughout the duration of the program - Highly motivated to learn technical and professional skills - Have not obtained a Bachelors degree - You may be required to answer additional screening questions when applying What will you gain? Professional business and communication skills, interviewing and networking skills, resume building, ongoing support and guidance to help you launch your career. During the internship phase, Year Up United students earn an educational stipend of $525 per week. In-depth classes include: - Customer Success - Business Operations - Project Management - IT Support - Application Development - Data Analytics Get the skills and opportunity you need to launch your professional career. 75% of Year Up United graduates are employed and/or enrolled in postsecondary education within 4 months of graduation. Employed graduates earn an average starting salary of fifty-three thousand dollars per year.

Hourly Rate: $14.00 - $15.00 Opening Date: January 13, 2022 Closing Date: Until Filled I. This position is a casual Customer Service Representative position which includes providing excellent customer service to our guests by answering telephones, selling tickets, booking reservations, providing tourist related information or greeting shuttle bus passengers. Proficient cash handling, computer data entry and customer service skills required. This position is required to present neat, clean, family friendly appearance. This position is required to work safely and efficiently in accordance with instructions, general operating practices, and procedures. Work schedules will fit the departmental needs requiring employee to work shift work including weekends and holidays. Work is performed indoors/outdoors and can be in any weather condition. This casual position is part-time with no guaranteed number of hours, nor are there any guaranteed assignments. II. ESSENTIAL DUTIES AND RESPONSIBILITIES Accurately and efficiently process Point-Of-Sale transactions Follows established safety/security standards Provides the highest level of customer service and professionalism to all internal and external customers REQUIRED KNOWLEDGE, SKILLS, AND ABILITIES Possess customer friendly oral and written communication skills Ability to understand relevant Authority policies and procedures and safety techniques Cash handling experience Data processing in fast pace environment Ability to answer phones in a high volume call center Ability to provide superior customer service to everyone by responding in a courteous and efficient manner IV. TYPICAL WORK ENVIRONMENTS Call Center, Toll Booth, Ticket Counter VI. REQUIRED EDUCATION AND EXPERIENCE Must be at least 18 years old High school diploma or equivalent or equivalent related experience Customer service experience VII. ADDITIONAL REQUIREMENTS Subject to a background investigation Subject to pre-employment drug testing Delaware River and Bay Authority requires all employees to have direct deposit with a financial institution or enroll in the payroll card program to receive their bi- weekly pay ************************ If you are interested in applying for this position please complete the on-line application at ************* In addition, you also have the option of attaching a resume to the completed application.

Job Description Client Advocate Specialist - Hotlines Remote - Candidate needs to live in Tri- State Area of NY The Hotlines' Client Advocate Specialist fields calls to Safe Horizon's three 24-hour Hotlines: the Domestic Violence Hotline, the Crime Victims Hotline and the Rape and Incest Hotline. These hotlines provide crisis intervention, advocacy, and information and referrals to over 125,000 victims each year. The Client Advocate Specialist conducts thorough safety and needs assessments, and collaborates with callers to develop plans address needs within a supportive, client-centered framework. Responsibilities: Learn and integrate a trauma-informed, client-centered approach, using an anti-oppressive lens, into your work with clients. Engage clients contacting the Domestic Violence, Crime Victims and Rape and Sexual Assault Hotlines telephonically and via the TDD machine, a device for the hearing impaired Conduct thorough assessments for all callers, with a particular focus on ascertaining the safety of clients and their children. Identify and follow up on cues signaling potential exposure to risks to safety for clients and their children. When indicated, provide crisis intervention to address threats to a caller's physical and/or emotional safety. Coordinate such interventions with immediate supervisor, as needed. Safety plan with callers with identified safety risks. Per New York state mandate, report incidents of suspected child abuse or maltreatment/neglect to the Statewide Central Register of Child Abuse and Maltreatment. Conduct shelter assessments for domestic violence and rape/sexual assault victims seeking shelter and provide advocacy for them to access available shelter space Assess callers' needs and provide appropriate information and referrals to address them. Interface with web-based case management system and other technologies to conduct and document work. Participate in agency sponsored and external trainings on victimization issues Maintain cooperative working relationships with Safe Horizon programs and other NYC service providers. Conduct all aforementioned work with clients within a supportive, client-centered framework. Participate in weekly clinical supervision meeting with your supervisor using a reflective trauma informed approach to reviewing your work Undertake other tasks, as directed. Qualifications: Experience with and/or interest in consistent clinical supervision Experience working with crime victims preferred Bachelor's degree required, or relevant experience and training Required Skills: Ability to quickly establish rapport over the phone Experience conducting thorough assessments and demonstrated ability to do so telephonically Crisis intervention skills Excellent organizational skills, and an ability to multi-task with different technologies (talk on the phone and use several computer programs simultaneously) Demonstrated ability to stay calm in high-stress situations Demonstrated ability to help others creatively solve problems and address difficult challenges Demonstrated ability to react with flexibility and creativity to challenges on a daily basis Ability to work autonomously, and collaborate with colleagues effectively, in a fast-paced environment Clear and concise writing skills Ability to document work quickly within a digital case management system If hired, I agree to abide by all of Safe Horizon's rules and regulations, and understand that, if employed, my employment may be terminated with or without cause, and with or without notice, at any time, at the option of either the company or me. I further understand that no representation, whether oral or written by any representative or agent of the organization, at any time, constitutes a contract of employment. AmeriCorps, Peace Corps and other national service alumni are encouraged to apply. Technology Statement: Applicants may be responsible for providing the equipment and tools they need to work remotely as required, such as access to a computer, internet service, and phone service. Safe Horizon will discuss potential solutions with candidates and may assist where needed and agreed to in advance. Please follow this link to view complete EEO Law and complaint filing information: Know Your Rights: Workplace discrimination is illegal Hiring Range: $23.63- $26.58 Hourly Full-time Hours: 35 Hours per week Full-time Benefits: Vacation Time, Paid Sick Time, Holidays, Medical, Dental, Vision, 403(b) Retirement Plan, Company Life Insurance, Medical/Dependent Care Flexible Spending Accounts, Tuition Assistance Program, Commuter Benefits Program, Gym Reimbursement, Parental Leave, Employee Learning Center

Customer Service Coordinator Department: Donated Goods Retail Reports to: Store Manager Status: Non-Exempt Goodwill Keystone Area is committed to creating a culture of belonging where all people feel respected and valued. This is because we celebrate the diversity of thought, the richness of the human experience and the desire to reflect the communities we serve. Summary Work with store leadership to assist in the front-end operations or anywhere assigned to assist to maximize the collection, production, sales, salvage and customer service of the store. Serving customers to enrich their shopping experience within the communities we serve. Duties and Responsibilities Maximize sales performance through proper rotation, displays, signage and inventory of processed merchandise. Meet or exceed sales goals on a consistent basis. Represents Goodwill Keystone Area in a positive manner by providing excellent customer service at all times to all customers, donors and other employees. Responsible for training and developing sales associates and ensure merchandising guidelines are followed throughout the sales floor. Assists in ensuring that all paperwork is completed in an accurate and timely manner to include opening/closing procedures, ensuring cash handling including enforcement of cash register procedures. Assists with supporting the staff, enforcing and communicating Goodwill Keystone Area policies, manuals, handbooks, policies and procedures. Perform opening and closing of the store as assigned by the manager. Participate in interviewing candidate for entry level retail roles. Contribute input to and assist in administering associate evaluations. Be backup to Customer Service Manager as needed. Assists with ensuring and enforcing compliance with all asset protection policies and procedures. Reports problems and concerns to the Store Manager and/or Regional District Director in the absence of the Store Manager. Supports and promotes organizational programs and special events as required. Perform any other assignments designated by management team. Promotes an environment of workplace safety. Assures that duties are performed in a safe manner and safety requirements are adhered to. Communicates progress, problems, and concerns to the Store Manager. Positions Supervised This position is not a supervisory position; however, oversight of team includes coaching, training and development of team members. All supervisory duties including, but not limited to hiring, disciplinary action, performance reviews presentation and termination are the responsibilities of Store Manager. Donor Service Representative Merchandise Processor Sales Associate Utility Associate #INDGLP Qualifications Education and Experience High School Diploma or GED equivalent; or three (3) years related experience. Supervisory experience preferred but not necessary. Previous retail experience preferred. POS and basic computer experience preferred. Skills/Abilities/Qualifications Must be able to work in an open warehouse environment being exposed to various weather and temperatures. Must exhibit a high level of integrity and business ethics. Meet qualitative and quantitative performance standards as established by the company. Must be able to continuously perform repetitive work at a set pace. Ability to communicate effectively, strong interpersonal skills and possess the ability to hear, speak and write. Must have basic math skills. Must be able to work a flexible schedule to include weekends and evenings. Must complete and successfully pass State background check, Child Abuse Clearance and FBI Clearance. Goodwill Keystone Area is an Equal Opportunity Employer and is committed to complying with all federal, state, and local laws that prohibit discrimination in employment. We provide equal employment opportunities to all qualified individuals without regard to disability or status as a protected veteran.

Customer Service Coordinator Department: Donated Goods Retail Reports to: Store Manager Status: Non-Exempt Goodwill Keystone Area is committed to creating a culture of belonging where all people feel respected and valued. This is because we celebrate the diversity of thought, the richness of the human experience and the desire to reflect the communities we serve. Summary Work with store leadership to assist in the front-end operations or anywhere assigned to assist to maximize the collection, production, sales, salvage and customer service of the store. Serving customers to enrich their shopping experience within the communities we serve. Duties and Responsibilities Maximize sales performance through proper rotation, displays, signage and inventory of processed merchandise. Meet or exceed sales goals on a consistent basis. Represents Goodwill Keystone Area in a positive manner by providing excellent customer service at all times to all customers, donors and other employees. Responsible for training and developing sales associates and ensure merchandising guidelines are followed throughout the sales floor. Assists in ensuring that all paperwork is completed in an accurate and timely manner to include opening/closing procedures, ensuring cash handling including enforcement of cash register procedures. Assists with supporting the staff, enforcing and communicating Goodwill Keystone Area policies, manuals, handbooks, policies and procedures. Perform opening and closing of the store as assigned by the manager. Participate in interviewing candidate for entry level retail roles. Contribute input to and assist in administering associate evaluations. Be backup to Customer Service Manager as needed. Assists with ensuring and enforcing compliance with all asset protection policies and procedures. Reports problems and concerns to the Store Manager and/or Regional District Director in the absence of the Store Manager. Supports and promotes organizational programs and special events as required. Perform any other assignments designated by management team. Promotes an environment of workplace safety. Assures that duties are performed in a safe manner and safety requirements are adhered to. Communicates progress, problems, and concerns to the Store Manager. Positions Supervised This position is not a supervisory position; however, oversight of team includes coaching, training and development of team members. All supervisory duties including, but not limited to hiring, disciplinary action, performance reviews presentation and termination are the responsibilities of Store Manager. Donor Service Representative Merchandise Processor Sales Associate Utility Associate #INDGLP Qualifications Education and Experience High School Diploma or GED equivalent; or three (3) years related experience. Supervisory experience preferred but not necessary. Previous retail experience preferred. POS and basic computer experience preferred. Skills/Abilities/Qualifications Must be able to work in an open warehouse environment being exposed to various weather and temperatures. Must exhibit a high level of integrity and business ethics. Meet qualitative and quantitative performance standards as established by the company. Must be able to continuously perform repetitive work at a set pace. Ability to communicate effectively, strong interpersonal skills and possess the ability to hear, speak and write. Must have basic math skills. Must be able to work a flexible schedule to include weekends and evenings. Must complete and successfully pass State background check, Child Abuse Clearance and FBI Clearance. Goodwill Keystone Area is an Equal Opportunity Employer and is committed to complying with all federal, state, and local laws that prohibit discrimination in employment. We provide equal employment opportunities to all qualified individuals without regard to disability or status as a protected veteran.

Customer Service Coordinator Department: Donated Goods Retail Reports to: Store Manager Status: Non-Exempt Goodwill Keystone Area is committed to creating a culture of belonging where all people feel respected and valued. This is because we celebrate the diversity of thought, the richness of the human experience and the desire to reflect the communities we serve. Summary Work with store leadership to assist in the front-end operations or anywhere assigned to assist to maximize the collection, production, sales, salvage and customer service of the store. Serving customers to enrich their shopping experience within the communities we serve. Duties and Responsibilities * Maximize sales performance through proper rotation, displays, signage and inventory of processed merchandise. Meet or exceed sales goals on a consistent basis. * Represents Goodwill Keystone Area in a positive manner by providing excellent customer service at all times to all customers, donors and other employees. * Responsible for training and developing sales associates and ensure merchandising guidelines are followed throughout the sales floor. * Assists in ensuring that all paperwork is completed in an accurate and timely manner to include opening/closing procedures, ensuring cash handling including enforcement of cash register procedures. * Assists with supporting the staff, enforcing and communicating Goodwill Keystone Area policies, manuals, handbooks, policies and procedures. * Perform opening and closing of the store as assigned by the manager. * Participate in interviewing candidate for entry level retail roles. Contribute input to and assist in administering associate evaluations. Be backup to Customer Service Manager as needed. * Assists with ensuring and enforcing compliance with all asset protection policies and procedures. Reports problems and concerns to the Store Manager and/or Regional District Director in the absence of the Store Manager. * Supports and promotes organizational programs and special events as required. * Perform any other assignments designated by management team. * Promotes an environment of workplace safety. Assures that duties are performed in a safe manner and safety requirements are adhered to. * Communicates progress, problems, and concerns to the Store Manager. Positions Supervised This position is not a supervisory position; however, oversight of team includes coaching, training and development of team members. All supervisory duties including, but not limited to hiring, disciplinary action, performance reviews presentation and termination are the responsibilities of Store Manager. Donor Service Representative Merchandise Processor Sales Associate Utility Associate #INDGLP

Customer Service Coordinator Department: Donated Goods Retail Reports to: Store Manager Status: Non-Exempt Goodwill Keystone Area is committed to creating a culture of belonging where all people feel respected and valued. This is because we celebrate the diversity of thought, the richness of the human experience and the desire to reflect the communities we serve. Summary Work with store leadership to assist in the front-end operations or anywhere assigned to assist to maximize the collection, production, sales, salvage and customer service of the store. Serving customers to enrich their shopping experience within the communities we serve. Duties and Responsibilities * Maximize sales performance through proper rotation, displays, signage and inventory of processed merchandise. Meet or exceed sales goals on a consistent basis. * Represents Goodwill Keystone Area in a positive manner by providing excellent customer service at all times to all customers, donors and other employees. * Responsible for training and developing sales associates and ensure merchandising guidelines are followed throughout the sales floor. * Assists in ensuring that all paperwork is completed in an accurate and timely manner to include opening/closing procedures, ensuring cash handling including enforcement of cash register procedures. * Assists with supporting the staff, enforcing and communicating Goodwill Keystone Area policies, manuals, handbooks, policies and procedures. * Perform opening and closing of the store as assigned by the manager. * Participate in interviewing candidate for entry level retail roles. Contribute input to and assist in administering associate evaluations. Be backup to Customer Service Manager as needed. * Assists with ensuring and enforcing compliance with all asset protection policies and procedures. Reports problems and concerns to the Store Manager and/or Regional District Director in the absence of the Store Manager. * Supports and promotes organizational programs and special events as required. * Perform any other assignments designated by management team. * Promotes an environment of workplace safety. Assures that duties are performed in a safe manner and safety requirements are adhered to. * Communicates progress, problems, and concerns to the Store Manager. Positions Supervised This position is not a supervisory position; however, oversight of team includes coaching, training and development of team members. All supervisory duties including, but not limited to hiring, disciplinary action, performance reviews presentation and termination are the responsibilities of Store Manager. Donor Service Representative Merchandise Processor Sales Associate Utility Associate #INDGLP

Job DescriptionSalary: $12.50 Responsible for ensuring a positive shopping experience for customers and accurate cash handling at the register. Also, responsible for opening or closing the store and performing the duties associated with this responsibility. Essential Duties: Provide world class customer service that includes greeting and thanking customers or donors and asking all customers to Give At the Register when processing sales transactions. Handle and process cash following organization policy if assigned to cash register. Open or close store as assigned and perform opening or closing duties. Prepare nightly reports and submit. Bank deposit as needed. Assist with risk management and theft prevention. Assist with stocking and rotating merchandise in the store. Keep work area neat, clean, and safe. Load and unload production shipments as needed. Pull items from the floor to ensure proper rotation of goods following the One Touch Method Complies with all safety and security policies as directed. Other duties assigned by Goodwill Essential Skills: 1+ years prior retail experience Above average written and verbal communication skills Basic digital literacy Core Competencies: Ability to demonstrate concern for satisfying ones external and/or internal customers. Ability to identify the information needed to clarify a situation. Ability to ensure that information is passed on to others who should be kept informed. Ability to notice, interpret, and anticipate others concerns and feeling, and to communicate this awareness empathetically to others. Ability to tackle a problem by using a logical, systematic, sequential approach. Ability to anticipate the implications and consequences of situation and take appropriate action. Ability to find effective solutions by taking a holistic, abstract, or theoretical perspective. Ability to keep functioning effectively when under pressure. Ability to develop, sponsor, or support the introduction of new and improved methods. The ability to accept change or a new way of performing a task. Education: Basic reading, math, and counting. High School diploma or GED required preferred. Work Environment: Retail environment with fluorescent lighting and climate-controlled temperature. Occasional exposure to dust, lint, and other irritants generated by the sorting and handling of donated goods. Occasional exposure to outdoor weather conditions. Frequent nontraditional (nights and weekends) hours. Some instances of short deadlines and fast paced situations or demands.

Customer Service Coordinator Department: Donated Goods Retail Reports to: Store Manager Status: Non-Exempt Goodwill Keystone Area is committed to creating a culture of belonging where all people feel respected and valued. This is because we celebrate the diversity of thought, the richness of the human experience and the desire to reflect the communities we serve. Summary Work with store leadership to assist in the front-end operations or anywhere assigned to assist to maximize the collection, production, sales, salvage and customer service of the store. Serving customers to enrich their shopping experience within the communities we serve. Duties and Responsibilities * Maximize sales performance through proper rotation, displays, signage and inventory of processed merchandise. Meet or exceed sales goals on a consistent basis. * Represents Goodwill Keystone Area in a positive manner by providing excellent customer service at all times to all customers, donors and other employees. * Responsible for training and developing sales associates and ensure merchandising guidelines are followed throughout the sales floor. * Assists in ensuring that all paperwork is completed in an accurate and timely manner to include opening/closing procedures, ensuring cash handling including enforcement of cash register procedures. * Assists with supporting the staff, enforcing and communicating Goodwill Keystone Area policies, manuals, handbooks, policies and procedures. * Perform opening and closing of the store as assigned by the manager. * Participate in interviewing candidate for entry level retail roles. Contribute input to and assist in administering associate evaluations. Be backup to Customer Service Manager as needed. * Assists with ensuring and enforcing compliance with all asset protection policies and procedures. Reports problems and concerns to the Store Manager and/or Regional District Director in the absence of the Store Manager. * Supports and promotes organizational programs and special events as required. * Perform any other assignments designated by management team. * Promotes an environment of workplace safety. Assures that duties are performed in a safe manner and safety requirements are adhered to. * Communicates progress, problems, and concerns to the Store Manager. Positions Supervised This position is not a supervisory position; however, oversight of team includes coaching, training and development of team members. All supervisory duties including, but not limited to hiring, disciplinary action, performance reviews presentation and termination are the responsibilities of Store Manager. Donor Service Representative Merchandise Processor Sales Associate Utility Associate

Who We're Looking for A ParentSquare Customer Support Agent will have customer service and empathy in their DNA. You're someone who is able to solve tickets quickly and efficiently without ever sacrificing the customer experience and will work on behalf of our customers with a passion for helping and going the extra mile. From parents to district and school administrators and teachers, you're available for support via email, chat and phone. You're our first line of communication for our customers and know our product inside and out to provide the best answers and solutions for our customers; should a problem require escalation, you'll act as the intermediary during the escalation process to make sure no detail is missed. You know how important your assistance is to our success and our ability to continue to grow and strive to help our Customer Support team to continually improve. This role will include: Answering incoming emails, live chats and phone calls Resolves product or service problems by clarifying the customer's needs, determining the cause of the problem, selecting and explaining the best solution to solve the problem, expediting correction or adjustment, and following up to ensure resolution Taking detailed notes of the contact in our ticketing system Resolving support issues quickly and efficiently Escalating tickets to the next tier support when unable to resolve Maintain updated knowledge of all company products and services in order to provide adequate education to customers Collect and record customer feedback and information, and share with appropriate departments and team members Improving help articles Developing support materials Product testing Contributes to team effort by accomplishing related results as needed. Attend all required customer service-related meetings Above all, providing the service the friendly and personalized service of which ParentSquare prides itself Our ideal candidate will have the following: Previous EDtech experience, SIS or experience with technical integrations (SFTP, API, etc) Prior experience in customer support or customer success and ticketing systems (Zendesk a strong plus) Bring a proactive, self-motivated and positive attitude to work everyday Multitask with excellent attention to detail and communication skills Quick learner, tech savvy, and a desire to learn in a dynamic startup environment Be able to work a flexible schedule, including early mornings or evenings and weekends The perks of working for us are great! You'll get your foot in the door as our company continues to grow. We're big believers in work-life balance and provide: Employer-paid health insurance (including dependent coverage) An employer-matched 401K retirement savings program from day 1 Paid Parental Leave Stock options Health + wellness reimbursements PTO that increases each year 15 paid holidays, including your birthday! As a fully remote team, we'll make sure you have all the tools and equipment you need to make your home office a place where you can thrive. We're an equal opportunity employer. All applicants will be considered for employment without attention to age, race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status. The salary range for this role will be $25-$28/hour, DOE.

Customer Service Coordinator Department: Donated Goods Retail Reports to: Store Manager Status: Non-Exempt Goodwill Keystone Area is committed to creating a culture of belonging where all people feel respected and valued. This is because we celebrate the diversity of thought, the richness of the human experience and the desire to reflect the communities we serve. Summary Work with store leadership to assist in the front-end operations or anywhere assigned to assist to maximize the collection, production, sales, salvage and customer service of the store. Serving customers to enrich their shopping experience within the communities we serve. Duties and Responsibilities Maximize sales performance through proper rotation, displays, signage and inventory of processed merchandise. Meet or exceed sales goals on a consistent basis. Represents Goodwill Keystone Area in a positive manner by providing excellent customer service at all times to all customers, donors and other employees. Responsible for training and developing sales associates and ensure merchandising guidelines are followed throughout the sales floor. Assists in ensuring that all paperwork is completed in an accurate and timely manner to include opening/closing procedures, ensuring cash handling including enforcement of cash register procedures. Assists with supporting the staff, enforcing and communicating Goodwill Keystone Area policies, manuals, handbooks, policies and procedures. Perform opening and closing of the store as assigned by the manager. Participate in interviewing candidate for entry level retail roles. Contribute input to and assist in administering associate evaluations. Be backup to Customer Service Manager as needed. Assists with ensuring and enforcing compliance with all asset protection policies and procedures. Reports problems and concerns to the Store Manager and/or Regional District Director in the absence of the Store Manager. Supports and promotes organizational programs and special events as required. Perform any other assignments designated by management team. Promotes an environment of workplace safety. Assures that duties are performed in a safe manner and safety requirements are adhered to. Communicates progress, problems, and concerns to the Store Manager. Positions Supervised This position is not a supervisory position; however, oversight of team includes coaching, training and development of team members. All supervisory duties including, but not limited to hiring, disciplinary action, performance reviews presentation and termination are the responsibilities of Store Manager. Donor Service Representative Merchandise Processor Sales Associate Utility Associate Qualifications Education and Experience High School Diploma or GED equivalent; or three (3) years related experience. Supervisory experience preferred but not necessary. Previous retail experience preferred. POS and basic computer experience preferred. Skills/Abilities/Qualifications Must be able to work in an open warehouse environment being exposed to various weather and temperatures. Must exhibit a high level of integrity and business ethics. Meet qualitative and quantitative performance standards as established by the company. Must be able to continuously perform repetitive work at a set pace. Ability to communicate effectively, strong interpersonal skills and possess the ability to hear, speak and write. Must have basic math skills. Must be able to work a flexible schedule to include weekends and evenings. Must complete and successfully pass State background check, Child Abuse Clearance and FBI Clearance Goodwill Keystone Area is an Equal Opportunity Employer and is committed to complying with all federal, state, and local laws that prohibit discrimination in employment. We provide equal employment opportunities to all qualified individuals without regard to disability or status as a protected veteran.

Customer Service Coordinator Department: Donated Goods Retail Reports to: Store Manager Status: Non-Exempt Goodwill Keystone Area is committed to creating a culture of belonging where all people feel respected and valued. This is because we celebrate the diversity of thought, the richness of the human experience and the desire to reflect the communities we serve. Summary Work with store leadership to assist in the front-end operations or anywhere assigned to assist to maximize the collection, production, sales, salvage and customer service of the store. Serving customers to enrich their shopping experience within the communities we serve. Duties and Responsibilities * Maximize sales performance through proper rotation, displays, signage and inventory of processed merchandise. Meet or exceed sales goals on a consistent basis. * Represents Goodwill Keystone Area in a positive manner by providing excellent customer service at all times to all customers, donors and other employees. * Responsible for training and developing sales associates and ensure merchandising guidelines are followed throughout the sales floor. * Assists in ensuring that all paperwork is completed in an accurate and timely manner to include opening/closing procedures, ensuring cash handling including enforcement of cash register procedures. * Assists with supporting the staff, enforcing and communicating Goodwill Keystone Area policies, manuals, handbooks, policies and procedures. * Perform opening and closing of the store as assigned by the manager. * Participate in interviewing candidate for entry level retail roles. Contribute input to and assist in administering associate evaluations. Be backup to Customer Service Manager as needed. * Assists with ensuring and enforcing compliance with all asset protection policies and procedures. Reports problems and concerns to the Store Manager and/or Regional District Director in the absence of the Store Manager. * Supports and promotes organizational programs and special events as required. * Perform any other assignments designated by management team. * Promotes an environment of workplace safety. Assures that duties are performed in a safe manner and safety requirements are adhered to. * Communicates progress, problems, and concerns to the Store Manager. Positions Supervised This position is not a supervisory position; however, oversight of team includes coaching, training and development of team members. All supervisory duties including, but not limited to hiring, disciplinary action, performance reviews presentation and termination are the responsibilities of Store Manager. Donor Service Representative Merchandise Processor Sales Associate Utility Associate

Customer Service Coordinator Department: Donated Goods Retail Reports to: Store Manager Status: Non-Exempt Goodwill Keystone Area is committed to creating a culture of belonging where all people feel respected and valued. This is because we celebrate the diversity of thought, the richness of the human experience and the desire to reflect the communities we serve. Summary Work with store leadership to assist in the front-end operations or anywhere assigned to assist to maximize the collection, production, sales, salvage and customer service of the store. Serving customers to enrich their shopping experience within the communities we serve. Duties and Responsibilities Maximize sales performance through proper rotation, displays, signage and inventory of processed merchandise. Meet or exceed sales goals on a consistent basis. Represents Goodwill Keystone Area in a positive manner by providing excellent customer service at all times to all customers, donors and other employees. Responsible for training and developing sales associates and ensure merchandising guidelines are followed throughout the sales floor. Assists in ensuring that all paperwork is completed in an accurate and timely manner to include opening/closing procedures, ensuring cash handling including enforcement of cash register procedures. Assists with supporting the staff, enforcing and communicating Goodwill Keystone Area policies, manuals, handbooks, policies and procedures. Perform opening and closing of the store as assigned by the manager. Participate in interviewing candidate for entry level retail roles. Contribute input to and assist in administering associate evaluations. Be backup to Customer Service Manager as needed. Assists with ensuring and enforcing compliance with all asset protection policies and procedures. Reports problems and concerns to the Store Manager and/or Regional District Director in the absence of the Store Manager. Supports and promotes organizational programs and special events as required. Perform any other assignments designated by management team. Promotes an environment of workplace safety. Assures that duties are performed in a safe manner and safety requirements are adhered to. Communicates progress, problems, and concerns to the Store Manager. Positions Supervised This position is not a supervisory position; however, oversight of team includes coaching, training and development of team members. All supervisory duties including, but not limited to hiring, disciplinary action, performance reviews presentation and termination are the responsibilities of Store Manager. Donor Service Representative Merchandise Processor Sales Associate Utility Associate Qualifications Education and Experience High School Diploma or GED equivalent; or three (3) years related experience. Supervisory experience preferred but not necessary. Previous retail experience preferred. POS and basic computer experience preferred. Skills/Abilities/Qualifications Must be able to work in an open warehouse environment being exposed to various weather and temperatures. Must exhibit a high level of integrity and business ethics. Meet qualitative and quantitative performance standards as established by the company. Must be able to continuously perform repetitive work at a set pace. Ability to communicate effectively, strong interpersonal skills and possess the ability to hear, speak and write. Must have basic math skills. Must be able to work a flexible schedule to include weekends and evenings. Must complete and successfully pass State background check, Child Abuse Clearance and FBI Clearance. Goodwill Keystone Area is an Equal Opportunity Employer and is committed to complying with all federal, state, and local laws that prohibit discrimination in employment. We provide equal employment opportunities to all qualified individuals without regard to disability or status as a protected veteran.

Customer Service Coordinator Department: Donated Goods Retail Reports to: Store Manager Status: Non-Exempt Goodwill Keystone Area is committed to creating a culture of belonging where all people feel respected and valued. This is because we celebrate the diversity of thought, the richness of the human experience and the desire to reflect the communities we serve. Summary Work with store leadership to assist in the front-end operations or anywhere assigned to assist to maximize the collection, production, sales, salvage and customer service of the store. Serving customers to enrich their shopping experience within the communities we serve. Duties and Responsibilities * Maximize sales performance through proper rotation, displays, signage and inventory of processed merchandise. Meet or exceed sales goals on a consistent basis. * Represents Goodwill Keystone Area in a positive manner by providing excellent customer service at all times to all customers, donors and other employees. * Responsible for training and developing sales associates and ensure merchandising guidelines are followed throughout the sales floor. * Assists in ensuring that all paperwork is completed in an accurate and timely manner to include opening/closing procedures, ensuring cash handling including enforcement of cash register procedures. * Assists with supporting the staff, enforcing and communicating Goodwill Keystone Area policies, manuals, handbooks, policies and procedures. * Perform opening and closing of the store as assigned by the manager. * Participate in interviewing candidate for entry level retail roles. Contribute input to and assist in administering associate evaluations. Be backup to Customer Service Manager as needed. * Assists with ensuring and enforcing compliance with all asset protection policies and procedures. Reports problems and concerns to the Store Manager and/or Regional District Director in the absence of the Store Manager. * Supports and promotes organizational programs and special events as required. * Perform any other assignments designated by management team. * Promotes an environment of workplace safety. Assures that duties are performed in a safe manner and safety requirements are adhered to. * Communicates progress, problems, and concerns to the Store Manager. Positions Supervised This position is not a supervisory position; however, oversight of team includes coaching, training and development of team members. All supervisory duties including, but not limited to hiring, disciplinary action, performance reviews presentation and termination are the responsibilities of Store Manager. Donor Service Representative Merchandise Processor Sales Associate Utility Associate

Goodwill of Southwestern Pennsylvania and North Central West Virginia is a nonprofit organization that funds job training, education, and other community programs by selling donated clothing and household items in Goodwill stores and online. We offer life changing work on a mission-minded team. We are 1,000 working as one, and each of us is essential to helping our community thrive. For three years running, Goodwill has been named to Forbes' list of America's “Most Inspiring Companies”. We offer a wide range of career opportunities from entry-level to management in retail, human services, and administrative fields. Learn more about working at Goodwill. You can help. We can show you how. Job Description As a Retail Associate at Goodwill, you will work with a team to maintain a clean and safe shopping experience for our customers. This position will meet production standards to deliver quality customer service. The Retail Associate will learn the daily operations of a retail/ store outlet, gaining skills for a career in retail. This position is a vital part of our organization and can lead to future career opportunities. Duties will also include but are not limited to: Cashiering and Sales Floor Support. Processing and pricing donations in both soft lines (clothing and linens) and hardlines (housewares items). Assisting customers at the Donation Door with material handling, pre-sorting, and movement of donated goods. External Hiring Range: $13.00/hour Retention Bonus: $500 after 90 days of employment. Qualifications High school diploma or equivalent preferred. No experience required, will train the right person for the job. REQUIRED CLEARANCES, LICENSES, AND CERTIFICATIONS: Candidates are expected to provide current, valid Child Abuse clearance. Additional Information To apply to this position, copy & paste this link into your address bar: **********************

Customer Service Coordinator Department: Donated Goods Retail Reports to: Store Manager Status: Non-Exempt Goodwill Keystone Area is committed to creating a culture of belonging where all people feel respected and valued. This is because we celebrate the diversity of thought, the richness of the human experience and the desire to reflect the communities we serve. Summary Work with store leadership to assist in the front-end operations or anywhere assigned to assist to maximize the collection, production, sales, salvage and customer service of the store. Serving customers to enrich their shopping experience within the communities we serve. Duties and Responsibilities * Maximize sales performance through proper rotation, displays, signage and inventory of processed merchandise. Meet or exceed sales goals on a consistent basis. * Represents Goodwill Keystone Area in a positive manner by providing excellent customer service at all times to all customers, donors and other employees. * Responsible for training and developing sales associates and ensure merchandising guidelines are followed throughout the sales floor. * Assists in ensuring that all paperwork is completed in an accurate and timely manner to include opening/closing procedures, ensuring cash handling including enforcement of cash register procedures. * Assists with supporting the staff, enforcing and communicating Goodwill Keystone Area policies, manuals, handbooks, policies and procedures. * Perform opening and closing of the store as assigned by the manager. * Participate in interviewing candidate for entry level retail roles. Contribute input to and assist in administering associate evaluations. Be backup to Customer Service Manager as needed. * Assists with ensuring and enforcing compliance with all asset protection policies and procedures. Reports problems and concerns to the Store Manager and/or Regional District Director in the absence of the Store Manager. * Supports and promotes organizational programs and special events as required. * Perform any other assignments designated by management team. * Promotes an environment of workplace safety. Assures that duties are performed in a safe manner and safety requirements are adhered to. * Communicates progress, problems, and concerns to the Store Manager. Positions Supervised This position is not a supervisory position; however, oversight of team includes coaching, training and development of team members. All supervisory duties including, but not limited to hiring, disciplinary action, performance reviews presentation and termination are the responsibilities of Store Manager. Donor Service Representative Merchandise Processor Sales Associate Utility Associate #INDGLP

Goodwill of Southwestern Pennsylvania and North Central West Virginia is a nonprofit organization that funds job training, education, and other community programs by selling donated clothing and household items in Goodwill stores and online. We offer life changing work on a mission-minded team. We are 1,000 working as one, and each of us is essential to helping our community thrive. For three years running, Goodwill has been named to Forbes' list of America's “Most Inspiring Companies”. We offer a wide range of career opportunities from entry-level to management in retail, human services, and administrative fields. Learn more about working at Goodwill. You can help. We can show you how. Job Description As a Retail Associate at Goodwill, you would be responsible for ensuring a quality shopping experience through meeting production standards, customer service and assistance while working as part of a team to maintain a clean and safe shopping experience for our customers. You would also have the opportunity to see how every position in the store operates. Thus giving you an overview of how the entire process works and how you can be a vital part of our organization. This position can lead to additional career opportunities in the future. Duties include but are not limited to: Cashiering and Sales Floor Support Processing and Pricing Donations in both soft lines (clothing and linens) and hardlines, (housewares items) Assisting customers at the Donation Door which includes material handling, pre-sorting and movement of donated goods. External Hiring Range: $12.00/Hour Retention Bonus: $300 after 90 days of employment. Travel Required: No Qualifications High school diploma or equivalent preferred. No experience required, will train the right person for the job. REQUIRED CLEARANCES, LICENSES, AND CERTIFICATIONS: Candidates are expected to provide current valid Child Abuse Clearance. Additional Information To apply to this position, copy & paste this link into your address bar: **********************

Goodwill of Southwestern Pennsylvania and North Central West Virginia is a nonprofit organization that funds job training, education, and other community programs by selling donated clothing and household items in Goodwill stores and online. We offer life changing work on a mission-minded team. We are 1,000 working as one, and each of us is essential to helping our community thrive. For three years running, Goodwill has been named to Forbes' list of America's “Most Inspiring Companies”. We offer a wide range of career opportunities from entry-level to management in retail, human services, and administrative fields. Learn more about working at Goodwill. You can help. We can show you how. Job Description As a Retail Associate at Goodwill, you would be responsible for ensuring a quality shopping experience through meeting production standards, customer service and assistance while working as part of a team to maintain a clean and safe shopping experience for our customers. You would also have the opportunity to see how every position in the store operates. Thus giving you an overview of how the entire process works and how you can be a vital part of our organization. This position can lead to additional career opportunities in the future. Duties include but are not limited to: Cashiering and Sales Floor Support Processing and Pricing Donations in both soft lines (clothing and linens) and hardlines, (housewares items) Assisting customers at the Donation Door which includes material handling, pre-sorting and movement of donated goods. External Hiring Range: $11.00/Hour Travel Required: No Qualifications High school diploma or equivalent preferred. No experience required, will train the right person for the job. REQUIRED CLEARANCES, LICENSES, AND CERTIFICATIONS: Candidates are expected to provide current valid Child Abuse Clearance. Additional Information To apply to this position, copy & paste this link into your address bar: **********************

Goodwill of Southwestern Pennsylvania and North Central West Virginia is a nonprofit organization that funds job training, education, and other community programs by selling donated clothing and household items in Goodwill stores and online. We offer life changing work on a mission-minded team. We are 1,000 working as one, and each of us is essential to helping our community thrive. For three years running, Goodwill has been named to Forbes' list of America's “Most Inspiring Companies”. We offer a wide range of career opportunities from entry-level to management in retail, human services, and administrative fields. Learn more about working at Goodwill. You can help. We can show you how. Job Description As a Retail Associate at Goodwill, you would be responsible for ensuring a quality shopping experience through meeting production standards, customer service and assistance while working as part of a team to maintain a clean and safe shopping experience for our customers. You would also have the opportunity to see how every position in the store operates. Thus giving you an overview of how the entire process works and how you can be a vital part of our organization. This position can lead to additional career opportunities in the future. Duties include but are not limited to: Cashiering and Sales Floor Support Processing and Pricing Donations in both soft lines (clothing and linens) and hardlines, (housewares items) Assisting customers at the Donation Door which includes material handling, pre-sorting and movement of donated Materials. Travel Required: No External Hiring Range: $12.00/hour Qualifications High school diploma or equivalent preferred. No experience required, will train the right person for the job. REQUIRED CLEARANCES, LICENSES, AND CERTIFICATIONS: Candidates are expected to provide current valid Child Abuse Clearance. Additional Information To apply to this position, copy & paste this link into your address bar: **********************