Customer Service Manager jobs at Goodwill Industries of New Jersey and Philadelphia - 81 jobs

The Customer Service Manager is responsible for the oversight, leadership and achievement for the sales floor and obtaining set sales goals. The Customer Service Manager directs all aspects relating to the daily operations of the sales floor, leading the team and driving the business. Key responsibilities include building, leading, and retaining motivated, high performing teams through effective leadership of Customer Service Associates. The Customer Service Manager maintains standards of excellent customer service, delivering customer service with respect, dignity, and building loyalty to the Goodwill brand. The position is a member of the Retail Team. Specific Duties Follow all Goodwill policies and safety procedures. Must possess professional etiquette. Executes retail operations plan to achieve required targeted growth in daily, monthly, quarterly, and yearly goals for profit, revenue, and production for a Retail Store location. Maintains the day-to-day operations of the store including managing and meeting employee and customer needs. Makes decisions on matters relating to the day-to-day retail operation within his/her defined work area. Oversees and maintains the day-to-day operations of the sales floor including daily maintenance, custodial duties, and floor standards. Reconciles and balances all daily paperwork. Opens and closes store. Processes sales transactions and customer returns. Works to de-escalate customer situations while finding an appropriate solution; involves upper management as needed. Ensures that the store complies with all policies and procedures relating to Loss prevention and Safety; influences any changes necessary to meet requirements, ensuring minimum risk to staff members and the business. Staff recruit and retain top talent; proactively manages and reviews the performance and progress of Customer Service Associates. Assists store leadership with performance management (coaching, discipline, and performance improvement plans) of store personnel. Provides regular mentoring, training, and coaching to develop skills of Customer Service Supervisor and Customer Service Associates. Collaborates with store leadership to establish clear company vision and ensure staff engagement. Conducts new goods inventory and ensures proper reporting. Coordinates efforts with various Goodwill divisions. Must maintain a clean and neat personal appearance at all times. Must wear company issued uniform. Regular attendance is required. All other essential duties as assigned. Benefits Overview: Benefit eligibility is tied to whether you are a full-time employee or part-time employee. Full-time employees, after satisfying the new hire waiting period, are eligible for Medical, Prescription, Dental, Vision, Life, Accidental Death & Dismemberment, Short-Term Disability, Long-Term Disability, PTO/Holidays, Discounts, Credit Union, Voluntary Benefits, and Mylo. Part-time employees scheduled to work between 30 and 37.5 hours per week, after satisfying the new hire waiting period, are eligible for Medical, Prescription, PTO, Discounts, Credit Union, Voluntary Benefits, and Mylo. Part-time employees scheduled to work less than 30 hours per week, after satisfying the new hire waiting period, are eligible for PTO, Discounts, Credit Union, Voluntary Benefits, and Mylo. Qualifications To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Drive Results Devising ways to effectively execute plans by establishing milestones and checkpoints for driving projects and business initiatives to completion, that lead to a standard of excellence and meeting all revenue and operating income goals to fulfill Goodwills mission. Leadership Ability to lead effectively in a demanding, fast paced, team environment. Possess the ability to motivate others to achieve. Collaborative team player able to partner with others to achieve business outcomes-concerns with the team success as well as individual performance. Communicate Effectively Communicating ideas and information effectively, whether verbal, written, or electronically, across differing organization functions. Using Professional communication. This includes strong listening skills. Fostering collaboration at every level of the organization. Exceed Customer Expectations Identifying customer and/or internal partner requirements and expectations as standards to be surpassed; making decisions and taking actions that demonstrate a will to win in the marketplace. Demonstrate ability to be self-motivated and take initiative. A collaborative team player able to partner with others to achieve business outcomes concerned with the team success as well as individual performance. Visible Leadership skills can motivate others to achieve. Solution oriented, decisive by nature. Strong work ethic with good attention to detail. Influencing and negotiation skills. Make Sound and Timely Decisions Using knowledge and experience to make sound decisions that will impact business goals and strategies; creates an environment where other Leaders and/or Team Members are empowered to make decisions. Apply Business and Financial Reasoning Commercially sound with a good understanding of profit and loss accounting and the influence of operating factors (e.g. volume vs. price). Understanding how the financial performance of ones business unit contributes to the success (or failure) of the overall organizational mission, We Put People to Work. Acquire and Retain Top Talent Creating the highest quality workforce by ensuring talent acquisition and talent management processes focus on attracting, hiring, developing, promoting, and retaining high performers, thus ensuring Goodwill becomes a best in class organization. Value and Respect Diversity Interacting sensitively with others and within teams; acknowledging the feelings, and responding to the concerns of Leaders and/or Team Members; and recognizing the potential contributions of all Leaders and/or Team Members. Reliability The trait of being dependable and trustworthy. Safety Awareness Ability to identify and correct conditions that affect employee safety. Honesty/Integrity Ability to be truthful and be seen as credible in the workplace. Accountability Ability to accept responsibility and account for his/her actions. Working Under Pressure Ability to complete assigned tasks under stressful situations. Enthusiastic Ability to bring energy to the performance of a task. Accuracy Ability to perform work accurately and thoroughly. Ability to communicate and understand instructions, both verbal and written, in English. Must be able to work a flexible schedule on short notice, including night, weekends and occasionally long hours. Must have valid drivers license in good standing. Physical Demands and Work Environment Ability to be flexible and assist other areas of the store when needed. Vision corrected to within normal limits. Ability to function in a hectic work environment with occasional periods of high stress.

Alma is on a mission to simplify access to high-quality, affordable mental health care. We do this by making it easy and financially rewarding for therapists to accept insurance and offer in-network care. When a provider joins Alma, they gain access to a suite of tools that not only help them better run their business, but also grow it sustainably and develop as a provider. Alma is available in all 50 states, with over 20,000 therapists in our growing network. Anyone looking for a therapist can browse Alma's free directory. Alma has raised $220.5M in funding from Insight Partners, Optum Ventures, Tusk Venture Partners, Primary Venture Partners, First Round Capital, Sound Ventures, BoxGroup, Cigna Ventures, and Rainfall Ventures. Alma was also named one of Inc's Best Workplaces in 2022 and 2023. Website Job Board Values Candidate Interview Guide --- Director, Customer Experience As Alma's Director, Customer Experience, you'll lead our team through our next stage of growth, as we scale and evolve into a best-in-class service for our network of providers and their clients. Leading our frontline teams, you will equip and empower them to deliver customer-centric support at every touchpoint and elevate their insights cross-functionally-across Product, Design, and Marketing-to drive continuous improvement of our products and services. A successful candidate should have extensive experience leading high-quality support teams at scale, demonstrated ability to design and operationalize teams for organizational effectiveness, and be extremely customer-focused. What you'll do: Define, own, and drive strong CX team performance and quality standards-including productivity, reliability, and customer satisfaction- while managing operational efficiency and costs Design, build, and execute on an organizational strategy that drives operational efficiency, team performance, business outcomes, and high-quality customer experiences at scale Define our talent management strategy, partnering with our Learning & Development team, to define and maintain competency frameworks, career paths, and succession plans Partner with Workforce Management to ensure staffing models, schedules, and capacity plans support service levels and business priorities Partner with key stakeholders to staff across channels and equip the team to resolve a variety of complex issue types while navigating ambiguous external dependencies Influence across the business, elevating the team's insights through clear data stories and customer-centric narratives, partnering cross-functionally to improve our product and services Lead customer retention and engagement strategies-designing proactive support programs, escalation protocols, and high-touch interventions that drive LTV and reduce churn Who you are: You have 8-12+ years in customer support and 5-7+ years of people leadership, with experience scaling operations and driving organizational transformation across a multi-layer team. Demonstrated ability to develop managers of managers, leading teams effectively, and cultivating intentional customer-centric team cultures. Demonstrated experience in diagnosing organizational capabilities, addressing gaps, and leading organizational redesigns to improve business performance. Thrive in a scaling, fast-paced, ambiguous environment, and have demonstrated success in transformational leadership by bringing your team along during periods of rapid change and complexity. A data-driven customer-centric mindset- you advocate for customers through data, know your way around basic to intermediate SQL queries, and can translate CX data into clear insights, decisions, and performance actions for leaders and teams. You have cultural humility, can build relationships across differences, and have excellent interpersonal communication skills. Benefits: We're a remote-first company Health insurance plans through Aetna (medical and dental) and MetLife (vision), including FSA and HSA plans 401K plan (ADP) Monthly therapy and wellness stipends Monthly co-working space membership stipend Monthly work-from-home stipend Financial wellness benefits through Northstar Pet discount program through United Pet Care Financial perks and rewards through BenefitHub EAP access through Aetna One-time home office stipend to set up your home office Comprehensive parental leave plans 12 paid holidays and 1 Alma Give Back Day Flexible PTO Salary Band: $150,000 - $180,000 All Alma jobs are listed on our careers page. We do not use outside applications or automated text messaging in our recruiting process. We will not ask for any sensitive financial or identification information throughout the recruiting process. Any communication during the recruitment process, including interview requests or job offers, will come directly from a recruiting team member with a helloalma.com email address. Learn more about how Alma handles applicant data by reading Alma's Applicant Privacy Notice.

Make a difference with us! At Alliance Defending Freedom, we believe God has brought you here for His purpose-to stand for truth and defend the God-given right to live and speak it. Together, we protect religious freedom, free speech, the sanctity of life, marriage and family, and parental rights. Review our Statement of Faith to ensure we're a fit for you. Location: Washington, D.C. Team Overview In this role, you will serve as a key strategist and trusted liaison between ADF and federal decision-makers-including Congress, the White House, and federal agencies. You will help shape and promote policy and legislative initiatives, while building and strengthening alliances that support ADF's mission. This includes leading outreach efforts, fostering collaboration with partners, and coordinating strategies on critical government, legislative, and policy issues. Key Responsibilities Advocate and coordinate support for ADF positions on federal governmental policies and legislation, with a particular focus on tech policy, free speech, and global censorship. Build and maintain relationships with policymakers and their staff on Capitol Hill, encouraging and facilitating effective working relationships with key government and policy allies. Attend regularly scheduled meetings, congressional hearings, and staff and Member events to represent ADF's interests. Promote and support strategies and approaches for effective advocacy, working collaboratively with the ADF team and external allies. Research, analyze, and evaluate issues related to legislation and government action, and assist in the development of testimony, legislation, position papers, and reports. Track legislative priorities, hearings, and floor speeches and actions to keep ADF leadership informed. Travel as needed to meet with policy groups, legislative staff, and other stakeholders to discuss policy, strategy, and effective advocacy to government officials and the public. Speak publicly regarding ADF's legislative priorities, including to the media. Minimum Qualifications Bachelor's degree in political science, public affairs, or a related field, or an equivalent combination of education and experience. Experience working on Capitol Hill (legislative staff, preferably in the U.S. Senate). Ability to research, analyze, and evaluate governmental issues, rules, regulations, and legislation. Strong interpersonal skills, with the ability to establish and maintain effective working relationships and to work both independently and collaboratively on internal and external teams. Ability to develop and maintain relationships with key Congressional staff (both Democrat and Republican) and with mission-related advocacy organizations. Willingness and ability to travel, especially during legislative sessions. Strong record of communication and relationship development with policymakers and allied organizations. Pay & Benefits At Alliance Defending Freedom, we offer a competitive compensation and benefits package to support your well-being and growth. While we do not disclose specific salary ranges, our compensation is competitive with top non-profit law firms. Our benefits include 100% covered medical and dental insurance, medical and dependent care reimbursement, paid disability, long-term care, life insurance, and a 401(k) plan with a 4% company match. We prioritize work-life balance with paid time off and 12 paid holidays each year. Want to Know More About ADF? This salary range is reflective of a position based in Washington, D.C. This range is a good faith estimate, and the actual salary may vary based on the candidate's experience, skills, qualifications, and office location. Washington, D.C. Salary Range$89,721.71-$143,554.73 USD

What is SeekOut SeekOut is a leader in AI-driven talent optimization, helping organizations recruit, reskill, and redeploy talent with AI-driven solutions. SeekOut transforms how companies build winning teams by empowering organizations to align talent strategy with business strategy via breakthrough agentic AI solutions. Our software and services help companies ensure that they hire the right people and match their talent to the highest-impact roles to drive business success. What We're Looking For We are seeking an experienced Enterprise Customer Success Manager (CSM) to own and grow a portfolio of 25-30 enterprise customers. This role is responsible for driving adoption, measurable business outcomes, renewals, and expansion through a proactive, executive-level customer success motion. This is not a reactive or support-oriented role. The Enterprise CSM is expected to operate as a trusted advisor to senior customer stakeholders, bringing structure, commercial judgment, and clarity to complex enterprise environments. The role requires regular customer travel and close cross-functional partnership across Sales, Product, Support, and Enablement. Key Responsibilities Enterprise Account Ownership Own a portfolio of 25-30 enterprise accounts with full accountability for Gross Revenue Retention (GRR), Net Revenue Retention (NRR), adoption, and long-term value realization Serve as the primary owner of the overall customer relationship, outcomes, and commercial success Manage complex, multi-stakeholder enterprise environments and decision-making structures Proactive Success Planning & Risk Management Develop and maintain outcome-based success plans aligned to customer business objectives and KPIs Establish and maintain a consistent engagement cadence across functional and executive stakeholders Continuously assess account health, identify early risk signals, and execute mitigation plans proactively-before issues escalate Renewals & Expansion Lead enterprise renewal conversations end-to-end, including timeline management, value articulation, risk resolution, and commercial discussions Demonstrate strong commercial instinct to identify, position, and influence expansion opportunities based on customer outcomes and value realization Partner closely with Sales on expansion execution while retaining ownership of the customer narrative Executive Engagement Plan and deliver Executive Business Reviews (EBRs) focused on outcomes, ROI, adoption trends, and strategic priorities Build and maintain trusted advisor relationships with VP- and C-level stakeholders Align customer executives to long-term value, roadmap direction, and renewal strategy Cross-Functional Collaboration Partner with Product to communicate structured customer feedback and influence roadmap prioritization Work closely with Support and Enablement to ensure smooth issue resolution and sustained adoption Collaborate cross-functionally to deliver a cohesive and high-quality enterprise customer experience Required Experience 10+ years of experience in Customer Success 5+ years managing enterprise SaaS customers with ARR typically ranging from $50K to $500K+ per account Demonstrated ownership of enterprise renewals with direct accountability for retention outcomes Experience managing 25-30 enterprise customers concurrently in a structured, proactive model Comfort navigating complex buying committees, procurement processes, security reviews, and legal workflows Willingness and ability to travel approximately 25% for onsite customer engagements and executive meetings Experience in HR Tech, Recruiting Tech, or Enterprise SaaS strongly preferred Required Skills & Traits (Must-Have) Commercial acumen and expansion mindset: demonstrated ability to identify and influence growth opportunities through value-based conversations Executive presence: confident, structured, and credible communication with senior leaders Customer curiosity: deep interest in understanding customer businesses, industries, and strategic priorities Proactive ownership and accountability: anticipates risk and acts early without waiting for escalation Comfort operating in fast-changing product environments and managing customer expectations through change Strong structured thinking, prioritization, and follow-through Data fluency with the ability to translate usage and outcome data into executive-level narratives Tools & Systems Experience Customer Success platforms such as Gainsight, ChurnZero, or Totango CRM systems (Salesforce preferred) Comfort leveraging data and analytics to guide customer strategy and executive discussions What This Role Is Not A reactive, ticket-driven, or support-only role A junior or learning-on-the-job enterprise position A role without renewal ownership or commercial accountability A position that avoids customer travel or executive-level engagement You will be a great culture fit if you are Highly motivated; a self-starter who enjoys the fast-paced startup environment, is innovative, adaptive, and comfortable with ambiguity Coachable with an insatiable curiosity and eagerness to learn Collaborative, yet competitive and tenacious What We Offer Competitive compensation with performance incentives and ESOPs Work with cutting-edge AI products in a high-growth startup Career growth opportunities into Senior CSM or Strategic roles Collaborative, inclusive, and learning-driven culture Direct impact on customers' recruiting outcomes and platform success Our Commitment to Pay Fairness At SeekOut, pay equity is at the heart of our compensation philosophy and approach. Our goal is to provide a transparent, fair and rewarding environment where team members are equitably compensated for substantially similar work, feel supported, and ultimately choose to grow their careers here at SeekOut. To ensure fairness for new hires and existing team members, we factor in an individual's unique skills and experience, market data, and the internal equity of the team. For sales roles the ranges are expressed as On Target Earning or OTE (OTE = base + incentives in the form of sales incentive plans). On Target Earnings: $130,000-$200,000 (inclusive of variable pay) SeekOut offers an industry-leading benefits package which includes: Health benefits including medical, dental, vision, life insurance, health savings and flexible spending accounts Stock Options Stipends for home office, education, and wellness Flexible paid time off Company paid holidays, including Juneteenth and Indigenous People's Day Paid parental leave for birthing and non-birthing parents Retirement plan with company match In-office perks include transportation & parking subsidies, daily lunch service, snacks & beverages, and wellness room This position requires U.S. work authorization and is not eligible for sponsorship. Our Dedication to a Diverse Workforce SeekOut condemns discrimination, racism, and racial injustice in all forms. Committed to attracting and retaining a diverse staff, SeekOut will honor your experiences, perspectives, and unique identity. Together, we strive to create and maintain working and learning environments that are inclusive, equitable and welcoming. We are accelerating our efforts through our products and policies to take action and advance definitive, measurable policies and practices that eliminate racism and discrimination. SeekOut is proud to be an equal opportunity employer. We are committed to the inclusion of all individuals and will make reasonable accommodations for qualified individuals with disabilities in our job application process. If you require assistance or accommodations to participate in the job application or interview process, please contact **********************

Customer Service Manager Department: Donated Goods Retail Reports to: Store Manager Status: Exempt Goodwill Keystone Area is committed to creating a culture of belonging where all people feel respected and valued. This is because we celebrate the diversity of thought, the richness of the human experience and the desire to reflect the communities we serve. Summary Serving customers at Goodwill Keystone Area has never been more rewarding. Whether serving our guests with their shopping experiences, assisting someone in our community to better their life, or helping your fellow coworker to exceed, Goodwill Keystone Area is about reaching out and making a difference. The Customer Service Manager is responsible for the front-end operations of the store to maximize customer experience, sales, round up, production, rotation and merchandising. Duties and Responsibilities Maximizes sales performance through proper rotation, display, signage, and inventory of processed merchandise. Meet or exceed sales goals on a consistent basis. Hires, orients, trains, develops, coaches, disciplines, evaluates performance, and terminates staff assigned. Review job description annually, and updates as well as establishes performance criteria. Promotes and models a team-based approach among staff and works across departments to support all aspects of employment at Goodwill Keystone Area. Ensures that quality customer service is presented and provided by employees in a timely and courteous manner to all customers, donors, and other employees. Ensures training and merchandising guidelines are followed. Oversees the new goods inventory within the store. Maintains the merchandising, categorizing, and replenishing of the new goods daily. Interfaces with the POS (Point of Sale) system and provides feedback to the IT team as necessary and assists in the roll out of updates and modifications. Ensures that all paperwork is completed accurately and in a timely manner. Provides backup to the Production Manager as necessary. Completes any other assignments designated by the management team. Collect and deposits all monetary donation from all coin boxes. Serves as a role model and promotes a supportive culture. Ensures quality customer service is presented and provided by team members in a timely and courteous manner to all customers, donors, and other team members. Ensures proper operation of security and safety systems including, but not limited to: door locks, alarms, office door, bank deposits, refunds, safe, incident reports, fire extinguishers and cash handling procedures. Ensures compliance with all asset protection policies and procedures as well as cash handling practices and enforcement of cash register procedures. Report issues or concerns to Loss Prevention. Ensure all policies, manuals and handbooks are followed. Promotes an environment of workplace safety by training and informing others regarding safety standards/precautions. Monitors safety and takes corrective action. Assures that regulatory safety requirements are adhered to. Communicates progress, problems, and concerns to the Store Manager. Positions Supervised Sales Associate Qualifications Education and Experience High school diploma or GED equivalent. One (1) year of retail production supervisory experience required. One (1) year goal setting and tracking experience required. (For internal applicants, one (1) year supervisory experience may be waived if the internal applicant successfully completed ninety (90) days as a Customer Service Coordinator or Production Coordinator and completed the following modules: Leadership Development, Financial Literacy, Production/Process Analysis, and Human Resources.) Skills/Abilities/Qualifications Must be able to continuously perform repetitive work, at a set pace. Proficiency with Microsoft Office suite software including a strong emphasis on Word and Excel. Must possess strong interpersonal skills with excellent communication skills. Must have ability to attend meetings, trainings, and other store related business within the GKA territory. Willing to transfer to other store locations within GKA system according to company needs. Bilingual a plus. Exhibits a high level of integrity and business ethics. Exhibits a high level of adaptability and flexibility. Duties will be conducted at the retail store, warehouse, or other assigned Goodwill Keystone Area locations where no cooling or heating will be available. Exposure to extreme heat, cold, dust, animal hair and sometimes humidity. Able to lift, carry, push, and pull a minimum of 50 pounds occasionally and 30 pounds frequently. Prolonged standing, walking, reaching, stooping, lifting, pulling, bending, kneeling. Must complete and successfully pass State background check, Child Abuse Clearance and FBI Clearance. Goodwill Keystone Area is an Equal Opportunity Employer and is committed to complying with all federal, state, and local laws that prohibit discrimination in employment. We provide equal employment opportunities to all qualified individuals without regard to disability or status as a protected veteran.

Job DescriptionWhat is SeekOut SeekOut is a leader in AI-driven talent optimization, helping organizations recruit, reskill, and redeploy talent with AI-driven solutions. SeekOut transforms how companies build winning teams by empowering organizations to align talent strategy with business strategy via breakthrough agentic AI solutions. Our software and services help companies ensure that they hire the right people and match their talent to the highest-impact roles to drive business success. What We're Looking For We are seeking an experienced Enterprise Customer Success Manager (CSM) to own and grow a portfolio of 25-30 enterprise customers. This role is responsible for driving adoption, measurable business outcomes, renewals, and expansion through a proactive, executive-level customer success motion. This is not a reactive or support-oriented role. The Enterprise CSM is expected to operate as a trusted advisor to senior customer stakeholders, bringing structure, commercial judgment, and clarity to complex enterprise environments. The role requires regular customer travel and close cross-functional partnership across Sales, Product, Support, and Enablement. Key Responsibilities Enterprise Account Ownership Own a portfolio of 25-30 enterprise accounts with full accountability for Gross Revenue Retention (GRR), Net Revenue Retention (NRR), adoption, and long-term value realization Serve as the primary owner of the overall customer relationship, outcomes, and commercial success Manage complex, multi-stakeholder enterprise environments and decision-making structures Proactive Success Planning & Risk Management Develop and maintain outcome-based success plans aligned to customer business objectives and KPIs Establish and maintain a consistent engagement cadence across functional and executive stakeholders Continuously assess account health, identify early risk signals, and execute mitigation plans proactively-before issues escalate Renewals & Expansion Lead enterprise renewal conversations end-to-end, including timeline management, value articulation, risk resolution, and commercial discussions Demonstrate strong commercial instinct to identify, position, and influence expansion opportunities based on customer outcomes and value realization Partner closely with Sales on expansion execution while retaining ownership of the customer narrative Executive Engagement Plan and deliver Executive Business Reviews (EBRs) focused on outcomes, ROI, adoption trends, and strategic priorities Build and maintain trusted advisor relationships with VP- and C-level stakeholders Align customer executives to long-term value, roadmap direction, and renewal strategy Cross-Functional Collaboration Partner with Product to communicate structured customer feedback and influence roadmap prioritization Work closely with Support and Enablement to ensure smooth issue resolution and sustained adoption Collaborate cross-functionally to deliver a cohesive and high-quality enterprise customer experience Required Experience 10+ years of experience in Customer Success 5+ years managing enterprise SaaS customers with ARR typically ranging from $50K to $500K+ per account Demonstrated ownership of enterprise renewals with direct accountability for retention outcomes Experience managing 25-30 enterprise customers concurrently in a structured, proactive model Comfort navigating complex buying committees, procurement processes, security reviews, and legal workflows Willingness and ability to travel approximately 25% for onsite customer engagements and executive meetings Experience in HR Tech, Recruiting Tech, or Enterprise SaaS strongly preferred Required Skills & Traits (Must-Have) Commercial acumen and expansion mindset: demonstrated ability to identify and influence growth opportunities through value-based conversations Executive presence: confident, structured, and credible communication with senior leaders Customer curiosity: deep interest in understanding customer businesses, industries, and strategic priorities Proactive ownership and accountability: anticipates risk and acts early without waiting for escalation Comfort operating in fast-changing product environments and managing customer expectations through change Strong structured thinking, prioritization, and follow-through Data fluency with the ability to translate usage and outcome data into executive-level narratives Tools & Systems Experience Customer Success platforms such as Gainsight, ChurnZero, or Totango CRM systems (Salesforce preferred) Comfort leveraging data and analytics to guide customer strategy and executive discussions What This Role Is Not A reactive, ticket-driven, or support-only role A junior or learning-on-the-job enterprise position A role without renewal ownership or commercial accountability A position that avoids customer travel or executive-level engagement You will be a great culture fit if you are Highly motivated; a self-starter who enjoys the fast-paced startup environment, is innovative, adaptive, and comfortable with ambiguity Coachable with an insatiable curiosity and eagerness to learn Collaborative, yet competitive and tenacious What We Offer Competitive compensation with performance incentives and ESOPs Work with cutting-edge AI products in a high-growth startup Career growth opportunities into Senior CSM or Strategic roles Collaborative, inclusive, and learning-driven culture Direct impact on customers' recruiting outcomes and platform success Our Commitment to Pay Fairness At SeekOut, pay equity is at the heart of our compensation philosophy and approach. Our goal is to provide a transparent, fair and rewarding environment where team members are equitably compensated for substantially similar work, feel supported, and ultimately choose to grow their careers here at SeekOut. To ensure fairness for new hires and existing team members, we factor in an individual's unique skills and experience, market data, and the internal equity of the team. For sales roles the ranges are expressed as On Target Earning or OTE (OTE = base + incentives in the form of sales incentive plans). On Target Earnings: $130,000-$200,000 (inclusive of variable pay) SeekOut offers an industry-leading benefits package which includes: Health benefits including medical, dental, vision, life insurance, health savings and flexible spending accounts Stock Options Stipends for home office, education, and wellness Flexible paid time off Company paid holidays, including Juneteenth and Indigenous People's Day Paid parental leave for birthing and non-birthing parents Retirement plan with company match In-office perks include transportation & parking subsidies, daily lunch service, snacks & beverages, and wellness room This position requires U.S. work authorization and is not eligible for sponsorship. Our Dedication to a Diverse Workforce SeekOut condemns discrimination, racism, and racial injustice in all forms. Committed to attracting and retaining a diverse staff, SeekOut will honor your experiences, perspectives, and unique identity. Together, we strive to create and maintain working and learning environments that are inclusive, equitable and welcoming. We are accelerating our efforts through our products and policies to take action and advance definitive, measurable policies and practices that eliminate racism and discrimination. SeekOut is proud to be an equal opportunity employer. We are committed to the inclusion of all individuals and will make reasonable accommodations for qualified individuals with disabilities in our job application process. If you require assistance or accommodations to participate in the job application or interview process, please contact **********************

What is SeekOut SeekOut is a leader in AI-driven talent optimization, helping organizations recruit, reskill, and redeploy talent with AI-driven solutions. SeekOut transforms how companies build winning teams by empowering organizations to align talent strategy with business strategy via breakthrough agentic AI solutions. Our software and services help companies ensure that they hire the right people and match their talent to the highest-impact roles to drive business success. What We're Looking For We are seeking an experienced Enterprise Customer Success Manager (CSM) to own and grow a portfolio of 25-30 enterprise customers. This role is responsible for driving adoption, measurable business outcomes, renewals, and expansion through a proactive, executive-level customer success motion. This is not a reactive or support-oriented role. The Enterprise CSM is expected to operate as a trusted advisor to senior customer stakeholders, bringing structure, commercial judgment, and clarity to complex enterprise environments. The role requires regular customer travel and close cross-functional partnership across Sales, Product, Support, and Enablement. Key Responsibilities Enterprise Account Ownership Own a portfolio of 25-30 enterprise accounts with full accountability for Gross Revenue Retention (GRR), Net Revenue Retention (NRR), adoption, and long-term value realization Serve as the primary owner of the overall customer relationship, outcomes, and commercial success Manage complex, multi-stakeholder enterprise environments and decision-making structures Proactive Success Planning & Risk Management Develop and maintain outcome-based success plans aligned to customer business objectives and KPIs Establish and maintain a consistent engagement cadence across functional and executive stakeholders Continuously assess account health, identify early risk signals, and execute mitigation plans proactively-before issues escalate Renewals & Expansion Lead enterprise renewal conversations end-to-end, including timeline management, value articulation, risk resolution, and commercial discussions Demonstrate strong commercial instinct to identify, position, and influence expansion opportunities based on customer outcomes and value realization Partner closely with Sales on expansion execution while retaining ownership of the customer narrative Executive Engagement Plan and deliver Executive Business Reviews (EBRs) focused on outcomes, ROI, adoption trends, and strategic priorities Build and maintain trusted advisor relationships with VP- and C-level stakeholders Align customer executives to long-term value, roadmap direction, and renewal strategy Cross-Functional Collaboration Partner with Product to communicate structured customer feedback and influence roadmap prioritization Work closely with Support and Enablement to ensure smooth issue resolution and sustained adoption Collaborate cross-functionally to deliver a cohesive and high-quality enterprise customer experience Required Experience 10+ years of experience in Customer Success 5+ years managing enterprise SaaS customers with ARR typically ranging from $50K to $500K+ per account Demonstrated ownership of enterprise renewals with direct accountability for retention outcomes Experience managing 25-30 enterprise customers concurrently in a structured, proactive model Comfort navigating complex buying committees, procurement processes, security reviews, and legal workflows Willingness and ability to travel approximately 25% for onsite customer engagements and executive meetings Experience in HR Tech, Recruiting Tech, or Enterprise SaaS strongly preferred Required Skills & Traits (Must-Have) Commercial acumen and expansion mindset: demonstrated ability to identify and influence growth opportunities through value-based conversations Executive presence: confident, structured, and credible communication with senior leaders Customer curiosity: deep interest in understanding customer businesses, industries, and strategic priorities Proactive ownership and accountability: anticipates risk and acts early without waiting for escalation Comfort operating in fast-changing product environments and managing customer expectations through change Strong structured thinking, prioritization, and follow-through Data fluency with the ability to translate usage and outcome data into executive-level narratives Tools & Systems Experience Customer Success platforms such as Gainsight, ChurnZero, or Totango CRM systems (Salesforce preferred) Comfort leveraging data and analytics to guide customer strategy and executive discussions What This Role Is Not A reactive, ticket-driven, or support-only role A junior or learning-on-the-job enterprise position A role without renewal ownership or commercial accountability A position that avoids customer travel or executive-level engagement You will be a great culture fit if you are Highly motivated; a self-starter who enjoys the fast-paced startup environment, is innovative, adaptive, and comfortable with ambiguity Coachable with an insatiable curiosity and eagerness to learn Collaborative, yet competitive and tenacious What We Offer Competitive compensation with performance incentives and ESOPs Work with cutting-edge AI products in a high-growth startup Career growth opportunities into Senior CSM or Strategic roles Collaborative, inclusive, and learning-driven culture Direct impact on customers' recruiting outcomes and platform success Our Commitment to Pay Fairness At SeekOut, pay equity is at the heart of our compensation philosophy and approach. Our goal is to provide a transparent, fair and rewarding environment where team members are equitably compensated for substantially similar work, feel supported, and ultimately choose to grow their careers here at SeekOut. To ensure fairness for new hires and existing team members, we factor in an individual's unique skills and experience, market data, and the internal equity of the team. For sales roles the ranges are expressed as On Target Earning or OTE (OTE = base + incentives in the form of sales incentive plans). On Target Earnings: $130,000-$200,000 (inclusive of variable pay) SeekOut offers an industry-leading benefits package which includes: Health benefits including medical, dental, vision, life insurance, health savings and flexible spending accounts Stock Options Stipends for home office, education, and wellness Flexible paid time off Company paid holidays, including Juneteenth and Indigenous People's Day Paid parental leave for birthing and non-birthing parents Retirement plan with company match In-office perks include transportation & parking subsidies, daily lunch service, snacks & beverages, and wellness room This position requires U.S. work authorization and is not eligible for sponsorship. Our Dedication to a Diverse Workforce SeekOut condemns discrimination, racism, and racial injustice in all forms. Committed to attracting and retaining a diverse staff, SeekOut will honor your experiences, perspectives, and unique identity. Together, we strive to create and maintain working and learning environments that are inclusive, equitable and welcoming. We are accelerating our efforts through our products and policies to take action and advance definitive, measurable policies and practices that eliminate racism and discrimination. SeekOut is proud to be an equal opportunity employer. We are committed to the inclusion of all individuals and will make reasonable accommodations for qualified individuals with disabilities in our job application process. If you require assistance or accommodations to participate in the job application or interview process, please contact **********************

Salary Range: $26.00 per Hour Bonus: $500 Onboarding Bonus payable after completing 60 days with the company. Job Schedule: Full Time, M-F 8:00AM-4:30PM (+Participation in On Call Rotation) Join Our Mission to Support Families When They Need It Most Family First At Home, a licensed home care agency, is redefining the care experience by delivering exceptional and compassionate care to individuals across Washington State every day. We provide caregiving, care management, counseling, and advocacy services to older adults and those in need, so that they can maintain their independence, dignity, and quality of life while staying in the comfort of their own homes. As part of the Family First network, we contribute to a larger mission: solving the impossible in healthcare every day. We're looking for purpose-driven professionals who share our passion for making a difference in their local communities. If you're ready to be part of a fast-growing team with a clear vision and meaningful goals, Family First At Home is the place for you. About the Role As a Caregiver Success Manager, you'll be at the heart of our care delivery team-overseeing the scheduling, support and professional development of our in-home Caregivers. You'll work closely with the Client Success Manager to ensure Caregivers are effectively matched with clients, mentored with compassion, and equipped to provide outstanding care. The ideal candidate for this role is someone with a people-first management style, excellent organization and time management skills, and a commitment to ensuring the highest care delivery standards. Job Duties Efficiently schedule Caregivers with clients, ensuring compatibility of skills and care needs to ensure client satisfaction Communicate regularly with the Client Success Manager, client, client's family or representatives regarding scheduling updates Utilize effective staffing skills and regularly monitor staffing statistics to strategically increase client hours and avoid overtime Ensure proper pay rates, billing codes, and shift accuracy in AlayaCare and ADP Conduct supervisory visits and performance evaluations, providing coaching/counseling to Caregivers Provide training to Caregivers under the direction of the Director of Home Care Ensure Caregivers are compliant with their continued education/training programs Collaborate closely with the Caregiver recruiter, providing backup when needed to ensure a sufficient Caregiver pool Travel within the greater Tacoma/ Greater Seattle area as needed or assigned Occasionally provide in-home support to clients, covering for caregivers who call-off, when necessary Participate in regularly scheduled on-call rotation handling off-hours staffing needs Your work time is paid and in addition to your standard schedule. Approximately 1 night a week. Qualifications 2+ years of experience in healthcare care coordination, client management, or related role with transferrable skills preferred Valid Driver's License and vehicle insurance with clean DMV record required Current Certified Nursing Assistant or Home Care Aide Certification preferred Proficiency in using healthcare management software preferred Compensation & Benefits: Family First is committed to providing competitive, equitable pay to all employees and is proud to offer the following benefits to employees. Competitive compensation: $26.00 per hour Health, dental & vision insurance 401(k) with company match Paid time off + 10 paid holidays per year Professional development support Same day pay available through TapCheck Supportive workplace culture, with mission-driven team Apply Today If you're ready to support families through life's most challenging moments and thrive in a purpose-driven environment, apply now to join the Family First At Home team.

Customer Service Manager Department: Donated Goods Retail Reports to: Store Manager Status: Exempt Goodwill Keystone Area is committed to creating a culture of belonging where all people feel respected and valued. This is because we celebrate the diversity of thought, the richness of the human experience and the desire to reflect the communities we serve. Summary Serving customers at Goodwill Keystone Area has never been more rewarding. Whether serving our guests with their shopping experiences, assisting someone in our community to better their life, or helping your fellow coworker to exceed, Goodwill Keystone Area is about reaching out and making a difference. The Customer Service Manager is responsible for the front-end operations of the store to maximize customer experience, sales, round up, production, rotation and merchandising. Duties and Responsibilities * Maximizes sales performance through proper rotation, display, signage, and inventory of processed merchandise. Meet or exceed sales goals on a consistent basis. * Hires, orients, trains, develops, coaches, disciplines, evaluates performance, and terminates staff assigned. Review job description annually, and updates as well as establishes performance criteria. Promotes and models a team-based approach among staff and works across departments to support all aspects of employment at Goodwill Keystone Area. * Ensures that quality customer service is presented and provided by employees in a timely and courteous manner to all customers, donors, and other employees. * Ensures training and merchandising guidelines are followed. * Oversees the new goods inventory within the store. Maintains the merchandising, categorizing, and replenishing of the new goods daily. * Interfaces with the POS (Point of Sale) system and provides feedback to the IT team as necessary and assists in the roll out of updates and modifications. Ensures that all paperwork is completed accurately and in a timely manner. * Provides backup to the Production Manager as necessary. * Completes any other assignments designated by the management team. * Collect and deposits all monetary donation from all coin boxes. * Serves as a role model and promotes a supportive culture. Ensures quality customer service is presented and provided by team members in a timely and courteous manner to all customers, donors, and other team members. * Ensures proper operation of security and safety systems including, but not limited to: door locks, alarms, office door, bank deposits, refunds, safe, incident reports, fire extinguishers and cash handling procedures. Ensures compliance with all asset protection policies and procedures as well as cash handling practices and enforcement of cash register procedures. Report issues or concerns to Loss Prevention. * Ensure all policies, manuals and handbooks are followed. * Promotes an environment of workplace safety by training and informing others regarding safety standards/precautions. Monitors safety and takes corrective action. Assures that regulatory safety requirements are adhered to. * Communicates progress, problems, and concerns to the Store Manager. Positions Supervised Sales Associate

Salary Range: $26.00 per Hour Bonus: $500 Onboarding Bonus payable after completing 60 days with the company. Job Schedule: Full Time, M-F 8:00AM-4:30PM (+Participation in On Call Rotation) Join Our Mission to Support Families When They Need It Most Family First At Home, a licensed home care agency, is redefining the care experience by delivering exceptional and compassionate care to individuals across Washington State every day. We provide caregiving, care management, counseling, and advocacy services to older adults and those in need, so that they can maintain their independence, dignity, and quality of life while staying in the comfort of their own homes. As part of the Family First network, we contribute to a larger mission: solving the impossible in healthcare every day. We're looking for purpose-driven professionals who share our passion for making a difference in their local communities. If you're ready to be part of a fast-growing team with a clear vision and meaningful goals, Family First At Home is the place for you. About the Role As a Caregiver Success Manager, you'll be at the heart of our care delivery team-overseeing the scheduling, support and professional development of our in-home Caregivers. You'll work closely with the Client Success Manager to ensure Caregivers are effectively matched with clients, mentored with compassion, and equipped to provide outstanding care. The ideal candidate for this role is someone with a people-first management style, excellent organization and time management skills, and a commitment to ensuring the highest care delivery standards. Job Duties Efficiently schedule Caregivers with clients, ensuring compatibility of skills and care needs to ensure client satisfaction Communicate regularly with the Client Success Manager, client, client's family or representatives regarding scheduling updates Utilize effective staffing skills and regularly monitor staffing statistics to strategically increase client hours and avoid overtime Ensure proper pay rates, billing codes, and shift accuracy in AlayaCare and ADP Conduct supervisory visits and performance evaluations, providing coaching/counseling to Caregivers Provide training to Caregivers under the direction of the Director of Home Care Ensure Caregivers are compliant with their continued education/training programs Collaborate closely with the Caregiver recruiter, providing backup when needed to ensure a sufficient Caregiver pool Travel within the greater Tacoma/ Greater Seattle area as needed or assigned Occasionally provide in-home support to clients, covering for caregivers who call-off, when necessary Participate in regularly scheduled on-call rotation handling off-hours staffing needs Your work time is paid and in addition to your standard schedule. Approximately 1 night a week. Qualifications 2+ years of experience in healthcare care coordination, client management, or related role with transferrable skills preferred Valid Driver's License and vehicle insurance with clean DMV record required Current Certified Nursing Assistant or Home Care Aide Certification preferred Proficiency in using healthcare management software preferred Compensation & Benefits: Family First is committed to providing competitive, equitable pay to all employees and is proud to offer the following benefits to employees. Competitive compensation: $26.00 per hour Health, dental & vision insurance 401(k) with company match Paid time off + 10 paid holidays per year Professional development support Same day pay available through TapCheck Supportive workplace culture, with mission-driven team Apply Today If you're ready to support families through life's most challenging moments and thrive in a purpose-driven environment, apply now to join the Family First At Home team.

The Senior Customer Service Associate is responsible for positively impacting the customer experience by effectively training and mentoring other Customer Service Associates and Customer Service Associate Trainees, and providing feedback to the store management team regarding their performance. The Senior Customer Service Associate also works as a member of the store sales team to lead a positive customer and brand experience, and promote sales. The Senior Customer Service Associate is a keyholder and must be proficient in opening and closing procedures in addition to running registers and maintaining sales floor standards. The Senior Customer Service Associate delivers customer service with respect, dignity, and builds loyalty to the Goodwill brand. The position is a member of the Retail Team. Follow all Goodwill policies and safety procedures. Must possess professional etiquette. Role model, train, and mentor other Customer Service Associates and Customer Service Associate Trainees on successfully engaging customers and learning technical skills needed to meet revenue and company goals. Communicate clear priorities and productivity goals to Customer Service Associates and Customer Service Associate Trainees and maintain accountability for both team and individual goals. Provide store management team with productivity updates and proactively identify performance issues. Successfully process register transactions, handle money, count down a drawer, and ask every customer for a Round-Up donation. Must achieve 40% Round-Up transaction average every month. Serves as a keyholder for the store, and must be proficient in completing opening and closing procedures documented in the opening and closing checklist. Also ensures that registers are properly opened and closed, doors are opened and locked, and alarms are set correctly. Engages customers successfully using the following steps: Greet every customer 5 feet from you. Focus on your customer. Maintain a clean, neat, and organized store. Walk, Talk, and Show. Thank your customer for supporting our free job training and education initiatives. Listen and respond appropriately to all customer concerns. Engage customers at the register. Effectively manage your register line. Use good phone etiquette and answer within 3 rings. Provide short, clear, timely announcements. Performs work as Barcoder, Processor, and Donation-Utility Associate when needed. Must stock and maintain sales floor with newly processed merchandise. Maintain a clean, organized sales floor by recovering standards through sizing of merchandise and organization of wares and furniture. Maintains sales floor by recovering sales floor and dressing rooms. Establish or identify prices of goods via the type of merchandise, identifying markings, or asking for help from an on-site manager or supervisor. Ability to utilize systems, including phones and paging systems and make regularly scheduled announcements. Maintain a clean, organized sales floor by recovering standards through colorization and/or sizing of merchandise and organization of wares and furniture. Maintains interior and exterior of store in a neat, clean, and orderly manner (includes vacuuming, dusting, cleaning bathrooms, mopping floors, washing windows, etc.). Must maintain a clean and neat personal appearance at all times. Must wear company issued uniform. Regular attendance is required. All other essential duties as assigned. Benefits Overview: Benefit eligibility is tied to whether you are a full-time employee or part-time employee. Full-time employees, after satisfying the new hire waiting period, are eligible for Medical, Prescription, Dental, Vision, Life, Accidental Death & Dismemberment, Short-Term Disability, Long-Term Disability, PTO/Holidays, Discounts, Credit Union, Voluntary Benefits, and Mylo. Part-time employees scheduled to work between 30 and 37.5 hours per week, after satisfying the new hire waiting period, are eligible for Medical, Prescription, PTO, Discounts, Credit Union, Voluntary Benefits, and Mylo. Part-time employees scheduled to work less than 30 hours per week, after satisfying the new hire waiting period, are eligible for PTO, Discounts, Credit Union, Voluntary Benefits, and Mylo. Qualifications Must complete Goodwill Role Model Workers program and demonstrate the following skills: positive attitude, conflict resolution, self-presentation, team-building, budgeting, and time management. Proficiency in customer service, barcoding, production, and donation-utility duties required. Customer Service Ability to meet customer needs, understand their concerns, and resolve issues in a friendly and efficient manner. Honesty/Integrity Ability to be truthful and be seen as credible in the workplace. Sound and Timely decisions Using knowledge and experience to make sound decisions that will impact business goals and strategies; creates an environment where other Leaders and/or Team Members are empowered to make decisions. Reliability The trait of being dependable and trustworthy. Enthusiastic Ability to bring energy to the performance of a task. Accuracy Ability to perform work accurately and thoroughly. Ability to communicate and understand instructions, both verbal and written, in English. Must be able to work a flexible schedule on short notice, including night, weekends and occasionally long hours. Physical Demands and Work Environment Ability to be flexible and assist other areas of the store when needed. Vision corrected to within normal limits. Ability to function in a hectic work environment with occasional periods of high stress. EDUCATION/EXPERIENCE High School or GED equivalent preferred but not required. Excellent math skills preferred.

The Senior Customer Service Associate is responsible for positively impacting the customer experience by effectively training and mentoring other Customer Service Associates and Customer Service Associate Trainees, and providing feedback to the store management team regarding their performance. The Senior Customer Service Associate also works as a member of the store sales team to lead a positive customer and brand experience, and promote sales. The Senior Customer Service Associate is a keyholder and must be proficient in opening and closing procedures in addition to running registers and maintaining sales floor standards. The Senior Customer Service Associate delivers customer service with respect, dignity, and builds loyalty to the Goodwill brand. The position is a member of the Retail Team. Follow all Goodwill policies and safety procedures. Must possess professional etiquette. Role model, train, and mentor other Customer Service Associates and Customer Service Associate Trainees on successfully engaging customers and learning technical skills needed to meet revenue and company goals. Communicate clear priorities and productivity goals to Customer Service Associates and Customer Service Associate Trainees and maintain accountability for both team and individual goals. Provide store management team with productivity updates and proactively identify performance issues. Successfully process register transactions, handle money, count down a drawer, and ask every customer for a Round-Up donation. Must achieve 40% Round-Up transaction average every month. Serves as a keyholder for the store, and must be proficient in completing opening and closing procedures documented in the opening and closing checklist. Also ensures that registers are properly opened and closed, doors are opened and locked, and alarms are set correctly. Engages customers successfully using the following steps: Greet every customer 5 feet from you. Focus on your customer. Maintain a clean, neat, and organized store. Walk, Talk, and Show. Thank your customer for supporting our free job training and education initiatives. Listen and respond appropriately to all customer concerns. Engage customers at the register. Effectively manage your register line. Use good phone etiquette and answer within 3 rings. Provide short, clear, timely announcements. Performs work as Barcoder, Processor, and Donation-Utility Associate when needed. Must stock and maintain sales floor with newly processed merchandise. Maintain a clean, organized sales floor by recovering standards through sizing of merchandise and organization of wares and furniture. Maintains sales floor by recovering sales floor and dressing rooms. Establish or identify prices of goods via the type of merchandise, identifying markings, or asking for help from an on-site manager or supervisor. Ability to utilize systems, including phones and paging systems and make regularly scheduled announcements. Maintain a clean, organized sales floor by recovering standards through colorization and/or sizing of merchandise and organization of wares and furniture. Maintains interior and exterior of store in a neat, clean, and orderly manner (includes vacuuming, dusting, cleaning bathrooms, mopping floors, washing windows, etc.). Must maintain a clean and neat personal appearance at all times. Must wear company issued uniform. Regular attendance is required. All other essential duties as assigned. Benefits Overview: Benefit eligibility is tied to whether you are a full-time employee or part-time employee. Full-time employees, after satisfying the new hire waiting period, are eligible for Medical, Prescription, Dental, Vision, Life, Accidental Death & Dismemberment, Short-Term Disability, Long-Term Disability, PTO/Holidays, Discounts, Credit Union, Voluntary Benefits, and Mylo. Part-time employees scheduled to work between 30 and 37.5 hours per week, after satisfying the new hire waiting period, are eligible for Medical, Prescription, PTO, Discounts, Credit Union, Voluntary Benefits, and Mylo. Part-time employees scheduled to work less than 30 hours per week, after satisfying the new hire waiting period, are eligible for PTO, Discounts, Credit Union, Voluntary Benefits, and Mylo. Qualifications Must complete Goodwill Role Model Workers program and demonstrate the following skills: positive attitude, conflict resolution, self-presentation, team-building, budgeting, and time management. Proficiency in customer service, barcoding, production, and donation-utility duties required. Customer Service Ability to meet customer needs, understand their concerns, and resolve issues in a friendly and efficient manner. Honesty/Integrity Ability to be truthful and be seen as credible in the workplace. Sound and Timely decisions Using knowledge and experience to make sound decisions that will impact business goals and strategies; creates an environment where other Leaders and/or Team Members are empowered to make decisions. Reliability The trait of being dependable and trustworthy. Enthusiastic Ability to bring energy to the performance of a task. Accuracy Ability to perform work accurately and thoroughly. Ability to communicate and understand instructions, both verbal and written, in English. Must be able to work a flexible schedule on short notice, including night, weekends and occasionally long hours. Physical Demands and Work Environment Ability to be flexible and assist other areas of the store when needed. Vision corrected to within normal limits. Ability to function in a hectic work environment with occasional periods of high stress. EDUCATION/EXPERIENCE High School or GED equivalent preferred but not required. Excellent math skills preferred.

The Senior Customer Service Associate is responsible for positively impacting the customer experience by effectively training and mentoring other Customer Service Associates and Customer Service Associate Trainees, and providing feedback to the store management team regarding their performance. The Senior Customer Service Associate also works as a member of the store sales team to lead a positive customer and brand experience, and promote sales. The Senior Customer Service Associate is a keyholder and must be proficient in opening and closing procedures in addition to running registers and maintaining sales floor standards. The Senior Customer Service Associate delivers customer service with respect, dignity, and builds loyalty to the Goodwill brand. The position is a member of the Retail Team. Follow all Goodwill policies and safety procedures. Must possess professional etiquette. Role model, train, and mentor other Customer Service Associates and Customer Service Associate Trainees on successfully engaging customers and learning technical skills needed to meet revenue and company goals. Communicate clear priorities and productivity goals to Customer Service Associates and Customer Service Associate Trainees and maintain accountability for both team and individual goals. Provide store management team with productivity updates and proactively identify performance issues. Successfully process register transactions, handle money, count down a drawer, and ask every customer for a Round-Up donation. Must achieve 40% Round-Up transaction average every month. Serves as a keyholder for the store, and must be proficient in completing opening and closing procedures documented in the opening and closing checklist. Also ensures that registers are properly opened and closed, doors are opened and locked, and alarms are set correctly. Engages customers successfully using the following steps: Greet every customer 5 feet from you. Focus on your customer. Maintain a clean, neat, and organized store. Walk, Talk, and Show. Thank your customer for supporting our free job training and education initiatives. Listen and respond appropriately to all customer concerns. Engage customers at the register. Effectively manage your register line. Use good phone etiquette and answer within 3 rings. Provide short, clear, timely announcements. Performs work as Barcoder, Processor, and Donation-Utility Associate when needed. Must stock and maintain sales floor with newly processed merchandise. Maintain a clean, organized sales floor by recovering standards through sizing of merchandise and organization of wares and furniture. Maintains sales floor by recovering sales floor and dressing rooms. Establish or identify prices of goods via the type of merchandise, identifying markings, or asking for help from an on-site manager or supervisor. Ability to utilize systems, including phones and paging systems and make regularly scheduled announcements. Maintain a clean, organized sales floor by recovering standards through colorization and/or sizing of merchandise and organization of wares and furniture. Maintains interior and exterior of store in a neat, clean, and orderly manner (includes vacuuming, dusting, cleaning bathrooms, mopping floors, washing windows, etc.). Must maintain a clean and neat personal appearance at all times. Must wear company issued uniform. Regular attendance is required. All other essential duties as assigned. Benefits Overview: Benefit eligibility is tied to whether you are a full-time employee or part-time employee. Full-time employees, after satisfying the new hire waiting period, are eligible for Medical, Prescription, Dental, Vision, Life, Accidental Death & Dismemberment, Short-Term Disability, Long-Term Disability, PTO/Holidays, Discounts, Credit Union, Voluntary Benefits, and Mylo. Part-time employees scheduled to work between 30 and 37.5 hours per week, after satisfying the new hire waiting period, are eligible for Medical, Prescription, PTO, Discounts, Credit Union, Voluntary Benefits, and Mylo. Part-time employees scheduled to work less than 30 hours per week, after satisfying the new hire waiting period, are eligible for PTO, Discounts, Credit Union, Voluntary Benefits, and Mylo. Qualifications Must complete Goodwill Role Model Workers program and demonstrate the following skills: positive attitude, conflict resolution, self-presentation, team-building, budgeting, and time management. Proficiency in customer service, barcoding, production, and donation-utility duties required. Customer Service Ability to meet customer needs, understand their concerns, and resolve issues in a friendly and efficient manner. Honesty/Integrity Ability to be truthful and be seen as credible in the workplace. Sound and Timely decisions Using knowledge and experience to make sound decisions that will impact business goals and strategies; creates an environment where other Leaders and/or Team Members are empowered to make decisions. Reliability The trait of being dependable and trustworthy. Enthusiastic Ability to bring energy to the performance of a task. Accuracy Ability to perform work accurately and thoroughly. Ability to communicate and understand instructions, both verbal and written, in English. Must be able to work a flexible schedule on short notice, including night, weekends and occasionally long hours. Physical Demands and Work Environment Ability to be flexible and assist other areas of the store when needed. Vision corrected to within normal limits. Ability to function in a hectic work environment with occasional periods of high stress. EDUCATION/EXPERIENCE High School or GED equivalent preferred but not required. Excellent math skills preferred.

Description & Responsibilities The DV Hotline & Intake Services Manager supervises our Hotline & Intake staff at Women Against Abuse (WAA) (24/7 department) providing high quality and trauma informed client services that include safety planning, resources and referrals, safe haven intake, maintaining client records, all in accordance with our Agency standards. In addition, they will serve as a liaison managing a coordinated effort between WAA, the Philadelphia Domestic Violence Hotline Collaborative (PDVH), the Philadelphia Office of Domestic Violence Strategies (ODVS), local hospital emergency rooms, Health & Human Service providers and other local & government agencies including the FBI's Human Trafficking division providing technical assistance and providing/recommending training needs. Additional responsibilities include but are not limited to: Regularly reviewing data & reporting, addressing and adjusting as needed. Working with WAA Agency staff and PDVH to create on-going trainings & related materials. Supporting the Evaluation & Learning Team on the quarterly ODVS reporting review and finalization. Participating as a guest speaker in the Agency domestic violence advocate training (JARS), as needed. Providing on-call coverage for the Residential Sites and Hotline. Assisting clients and other staff in establishing and maintaining a safe and supportive community environment. Working collaboratively with the Director of Facilities and Maintenance Supervisor to ensure rooms are turned over in a timely manner. What WAA Can Offer You and What You'll Love About WAA Annual Increases, Years of Service Recognition, EAP, Pay differential for agency observed holidays and declared inclement weather, Medical, Vision, Dental, PTO for Vacation, Personal, Holidays, accrual of Sick Days, & more The mission of WAA is to provide quality, compassionate and non-judgmental services in a manner that fosters self-respect and independence in persons experiencing intimate partner violence through advocacy and community education. WAA's Core Values are Safety, Empowerment, Strength, Hope, Respect, and Integrity and we are committed to a work environment built on honesty, transparency, teamwork, accountability, and a high level of professionalism Requirements & Preferred Qualifications Master's Degree in Social Work, Psychology or related field OR an equivalent combination of education and experience, required. A minimum of two (2) years Supervisory experience, required. A minimum of two (2) years Case Management, behavioral health or related experience, required. A minimum of one (1) year of residential services experience and at least one (1) year experience in crisis intervention or emergency shelter, required. Demonstrated proficient computer skills including Microsoft Office (Excel, Outlook, Word, etc.) required. Demonstrated effectiveness of crisis intervention, required. Demonstrated ability to work effectively within a diverse community population, required. Working in an urban setting with underserved communities preferred. Demonstrated ability to work effectively as a team member, required. Demonstrated commitment to service of others, required. Demonstrated proficiency in communication, both verbal and written, required. Experience working with survivors of domestic violence and/or intimate partner violence advocacy and issues, preferred. Bilingualism or conversational in a language in addition to English is strongly preferred. Demonstrated ability to effectively represent an advocacy agency or function, preferred. Will be required to attend our Virtual Domestic Violence Advocate Paid Training, post hire (February 17 - March 5). Must provide Satisfactory Child Abuse, Criminal and FBI clearances. (Any expenses paid by employer) Women Against Abuse (WAA), a 501(c)3 nonprofit agency, is among the largest domestic violence agencies in the country and Philadelphia's leading domestic violence advocate and service provider. With over 170 staff, WAA serves two 100+ bed safe havens and 15 transitional housing apartments, legal services, hotline counseling, aftercare community-based services, prevention & education, and advocacy. Women Against Abuse is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, veteran status, or any other protected characteristic as outlined by federal, state, or local law". Women Against Abuse's hiring decisions are based on merit, qualifications, and business needs. Monday - Friday 40 hours per week (one day 1:00 PM - 9:00 PM) & rotational on call responsibilities Salary Range: $53,000 - $60,800 based on years of experience

Job Description Description & Responsibilities The DV Hotline & Intake Services Manager supervises our Hotline & Intake staff at Women Against Abuse (WAA) (24/7 department) providing high quality and trauma informed client services that include safety planning, resources and referrals, safe haven intake, maintaining client records, all in accordance with our Agency standards. In addition, they will serve as a liaison managing a coordinated effort between WAA, the Philadelphia Domestic Violence Hotline Collaborative (PDVH), the Philadelphia Office of Domestic Violence Strategies (ODVS), local hospital emergency rooms, Health & Human Service providers and other local & government agencies including the FBI's Human Trafficking division providing technical assistance and providing/recommending training needs. Additional responsibilities include but are not limited to: Regularly reviewing data & reporting, addressing and adjusting as needed. Working with WAA Agency staff and PDVH to create on-going trainings & related materials. Supporting the Evaluation & Learning Team on the quarterly ODVS reporting review and finalization. Participating as a guest speaker in the Agency domestic violence advocate training (JARS), as needed. Providing on-call coverage for the Residential Sites and Hotline. Assisting clients and other staff in establishing and maintaining a safe and supportive community environment. Working collaboratively with the Director of Facilities and Maintenance Supervisor to ensure rooms are turned over in a timely manner. What WAA Can Offer You and What You'll Love About WAA Annual Increases, Years of Service Recognition, EAP, Pay differential for agency observed holidays and declared inclement weather, Medical, Vision, Dental, PTO for Vacation, Personal, Holidays, accrual of Sick Days, & more The mission of WAA is to provide quality, compassionate and non-judgmental services in a manner that fosters self-respect and independence in persons experiencing intimate partner violence through advocacy and community education. WAA's Core Values are Safety, Empowerment, Strength, Hope, Respect, and Integrity and we are committed to a work environment built on honesty, transparency, teamwork, accountability, and a high level of professionalism Requirements & Preferred Qualifications Master's Degree in Social Work, Psychology or related field OR an equivalent combination of education and experience, required. A minimum of two (2) years Supervisory experience, required. A minimum of two (2) years Case Management, behavioral health or related experience, required. A minimum of one (1) year of residential services experience and at least one (1) year experience in crisis intervention or emergency shelter, required. Demonstrated proficient computer skills including Microsoft Office (Excel, Outlook, Word, etc.) required. Demonstrated effectiveness of crisis intervention, required. Demonstrated ability to work effectively within a diverse community population, required. Working in an urban setting with underserved communities preferred. Demonstrated ability to work effectively as a team member, required. Demonstrated commitment to service of others, required. Demonstrated proficiency in communication, both verbal and written, required. Experience working with survivors of domestic violence and/or intimate partner violence advocacy and issues, preferred. Bilingualism or conversational in a language in addition to English is strongly preferred. Demonstrated ability to effectively represent an advocacy agency or function, preferred. Will be required to attend our Virtual Domestic Violence Advocate Paid Training, post hire (February 17 - March 5). Must provide Satisfactory Child Abuse, Criminal and FBI clearances. (Any expenses paid by employer) Women Against Abuse (WAA), a 501(c)3 nonprofit agency, is among the largest domestic violence agencies in the country and Philadelphia's leading domestic violence advocate and service provider. With over 170 staff, WAA serves two 100+ bed safe havens and 15 transitional housing apartments, legal services, hotline counseling, aftercare community-based services, prevention & education, and advocacy. Women Against Abuse is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, veteran status, or any other protected characteristic as outlined by federal, state, or local law". Women Against Abuse's hiring decisions are based on merit, qualifications, and business needs. Monday - Friday 40 hours per week (one day 1:00 PM - 9:00 PM) & rotational on call responsibilities Salary Range: $53,000 - $60,800 based on years of experience

Part-time Description Imagine going to work each day knowing that what you do truly makes a difference in the lives of children and families in your community. At the Summit Area YMCA, you'll find more than a job-you'll find the opportunity to create lasting, positive impact. We are seeking responsible, energetic individuals to join our Kid Zone team, supporting our programs at both our Summit and Berkeley Heights branches. Shifts include weekday mornings, weekday evenings, and weekend mornings. We are looking for individuals who are excited to create a safe, engaging environment for children. What is Kid Zone? Kid Zone is our drop-in childcare program that provides members with a safe, nurturing space for their children while they work out or participate in other Y programs-such as group exercise, swimming, or personal training. Children enjoy crafts, games, sports, imaginative play, and more in a fun, supportive setting under the care of our dedicated staff (potentially you!). Kid Zone serves children ages 6 weeks to 12 years. You Might Be the Right Candidate if you: Are engaged, energetic, and enthusiastic Have a knack for balancing safety and fun Genuinely love being around children, making a positive difference in their lives, and helping them grow, thrive, and celebrate their awesome selves Communicate effectively and can make anyone laugh Have availability to work at both the Summit YMCA and Berkeley Heights YMCA Branches. Responsibilities: Greet parents and children into the room with a welcoming smile Supervise and interact with children in a safe and engaging manner Plan and facilitate age-appropriate activities Maintain a clean and organized child watch area Communicate effectively with parents and staff Salary & Benefits: This position is part time with an opportunity to work up to 25 hours each week. Current needed shifts are Monday - Friday 9am- 12pm, and Tuesday, Wednesday and Thursday 5pm- 7:30om. The Salary range for this position is $17.00 - $20.00/hour, but is based on experience. Employees must commit to working at least two shifts each week, including at least one weekend shift. The Summit Area YMCA offers generous employee benefits. Part-time benefits include a free YMCA membership, discounts on Y family membership, and an 12% contribution to the YMCA retirement plan upon eligibility. At the Summit Area YMCA, we are committed to equal opportunity employment regardless of gender, age, disability, ethnicity, sexual orientation, or religious affiliation. Our main purpose is to strengthen community. Every day, we work side-by-side with our neighbors to make sure that everyone can reach their full potential and we strive to live our cause with purpose every day. No matter who you are or where you're from, we believe that we're stronger when we come together. Requirements Qualifications: Effective communication, interpersonal and organizational skills Previous experience working with children preferred Must be at least 18 years old. About the Summit Area YMCA: We were founded as the Young Men's Christian Association in 1886, but today, we are The Y. Part of a world-class organization, we are one of the area's leading nonprofits, that values, and is made stronger by, its diverse people. The Summit Area YMCA is committed to strengthening community by connecting all people to their potential, purpose, and each other. Working locally, we focus on empowering young people, improving health and well-being, and inspiring action in and across communities. By bringing together people from different backgrounds, perspectives, and generations, we ensure that we all have access to the opportunities, relationships, and resources necessary to learn, grow and thrive. Salary Description $17.00 - $19.00 / hour

Company name: Philadelphia Corporation for Aging OLDER ADULT PROTECTIVE SERVICES (OAPS) SUPERVISOR Full Time Pay range: $59,769.15- $69,190.26 varies with experience. THE ORGANIZATION A private nonprofit organization founded in 1973, Philadelphia Corporation for Aging (PCA) is a large agency that is part of the Area Agency on Aging (AAA) nationwide network. Founded as a result of the federal Older Americans Act, the AAAs are mandated to “facilitate the area-wide development and implementation of a comprehensive, coordinated system for providing long-term care in home and community-based settings, in a manner responsive to the needs and preferences of older individuals and their family caregivers.” PCA carries out this mission through advocacy, stewardship of public funding, planning, development and administration of programs, and service coordination. The mission of PCA is to improve the quality of life for older Philadelphians and those with disabilities and assist them in achieving the greatest possible levels of health, independence, and productivity. Benefits: Medical, prescription drug, vision, and dental coverage Flexible spending plan (health and dependent care) EAP, life insurance, short- and long-term disability insurance Pre-tax commuting, and parking benefits 403(b) retirement plan with employer contributions and optional employee pre-tax contributions. Annual paid time off includes holidays, sick days, personal days, and vacation depending on tenure. Requirements Description of Role: The Older Adult Protective Services Supervisor provides oversight and supervision to protective service Investigators who deliver protective services to older adults. This position involves administrative and clinical supervision of protective service Investigators including hiring, onboarding, training, providing guidance, support, and ensuring adherence to agency/department policies and procedures. Required Education and Experience: One year or more of aging experience with experience in Care/Case Management or Assessment. and Three years or more of professional human services, law enforcement, or nursing experience; and a bachelor's degree in social sciences, behavioral sciences, human services, or a closely related field. and One or more years of Supervisory or Organizational Management experience. Or A Master of Arts and/or Master of Science Degree with a combination of experience and training. Job Responsibilities: a. Supervises and monitors performance of Investigator through weekly conferences, staff meetings, case conferences and day-to-day contact, with attention to responsiveness, thoroughness of investigation, appropriateness of care plans, and good clinical assessment. b. Meets agency and state compliance standards for all investigations. c. Assures that records and reports are legible, timely, accurate, complete, and relevant. d. Establishes rapport with PCA staff, consumers, providers, families, and outside agencies. e. Complete written evaluations of investigators and other staff that assess competencies achieved and opportunities for improvement. f. Undergo in-service training in protective services annually as required by the PA Department of Aging and PCA. g. Assists Investigator with decision-making and care planning. h. Provides back-up on cases while staff are unavailable by responding to calls and intervening in crises. I. Monitors daily compliance with performance benchmarks. j. Develops and maintains relationships with medical, mental health, and legal service providers. k. Provides a minimum of weekly supervision to all direct reports for performance monitoring, training and skill development. l. Serve as on call supervisor during evening and weekend shifts in rotation with other Supervisors. m. Interprets the regulations pertaining to PA Act 79, as well as other regulatory requirements and laws related to the provision of protective services. n. Evaluates and monitors the performance of individual Investigators, identifying strengths and areas of improvement for employees and defining training needs. o. Monitors elapsed time between intake, investigation, and resolution of reports of need to assure quality and efficiency of service delivery. p. Completes monthly reports and prepares other written materials as assigned by Assistant Director and/or Director. q. Assists with development and revision of policies, procedures, and guidelines for the department. r. Assists in interviewing and hiring OAPS staff. s. Assists in development of orientation and training. Provides in-service training for staff through formal supervision and team meetings and plans and participates in other training as assigned by the Assistant Director and/or Director. t. Other Duties as assigned. Professional Characteristics: Strong organizational skills with high energy level. Excellent customer service skills. Excellent written and oral communication skills. Ability to quickly acquire knowledge of resource data and willingness to continually update knowledge to keep pace with industry standards. Solid critical thinking skills Skilled in team building and an ability to serve as a team player. Possess the ability to lead and coach for success. Additional requirements: 1. Pre-employment physical and drug screening 2. Satisfactory criminal history clearance. 3. A valid driver's license, a good driving record and access to a fully insured car. 4. Transport of clients. 5. Evenings and weekends on-call on a scheduled rotating basis. 6. Availability via cell phone at all times during scheduled working hours, including lunch hours, meetings, etc. 7. Completion of Pennsylvania Department of Aging's Older Adult Protective Services training as set forth in the Regulations. 8. Signing the Pennsylvania Department of Aging's Confidentiality Statement. 9. Adherence to all agency and departmental policies and procedures. Work Location: This position has the opportunity to be hybrid (combination of in the office and remote) and/or work remotely For information on Philadelphia Corporation for Aging, including more information on our company culture, visit our website at ************************* All applicants will receive an acknowledgement that their application has been. Those candidates selected for further consideration will be contacted. Philadelphia Corporation for Aging is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

The Member Services Supervisor is expected to supervise the operation and personnel of member services and implement member centered strategies that build member involvement; ensure staff excellences in providing services and programs that contribute to member retention, satisfaction and growth; develop and implement training programs that build a work culture that is responsive to member issues and needs. Some rewards for joining our team: Free YMCA membership - access to all branches! Flexible work schedule Sweet discounts on child care and summer camp programs Medical, Dental, Vision, Disability, and Life Insurances Generous Paid Time Off + 7 paid holidays throughout the year Planning for your future? Ask us how we do it at the Y- it's awesome! Supplemental insurance benefits What is needed for this job College degree in related field with 1-2 years of related experience supervising and in a sales environment. Excellent written and oral communication, organizational, record keeping, and computer skills as well as the ability to build effective work teams. Ability to work well with volunteers, employees, board members and members required. Ability to operate all office equipment. Exhibit strong leadership skills; possess a passion for member service, building and maintaining a culture of member service excellence. The responsibilities we will trust you with: Assist with recruit, hiring, training, scheduling and evaluation of staff. Build a committed staff team that reflects the mission and values of the YMCA. Assist with conduct staff trainings and orientations. Contribute to continuous improvement of service through staff recognition, satisfaction and retention programs. Ensure compliance with policies and procedures. Assist with creating member-centered work culture. Ensure that procedures, tours, communications, services consider member needs. Assist with new member's orientations, shepherd's program, member appreciation days, birthday recognitions, contacting new members and members with long absences from the branch. Help to coordinate facility schedule, lobby bulletin boards/displays, banners, member comment board, brochure rack, etc. Provide back up for the front desk staff. Assist with scheduling and conduct desk staff meetings. Attend meetings as assigned. Administer payroll and accounts payable for appropriate department/staff. Assist with managing all office related functions of the front desk/department (i.e. computer registration system, cleanliness of the desk and lobby area, supplies, and flyers/binders). Consult with members to direct them into appropriate healthy lifestyle programs. Provide a friendly and encouraging environment for members in the usage of fitness and wellness programs and services. Learn member names and encourage regular exercise routines and record keeping. Assist with tracking assigned participant's individual usage of the system and take appropriate action to ensure member retention, participation and progress toward goals. Cultivate and develop relationships and follow up with telephone calls, emails, correspondence, etc. to assist the member in achieving their wellness objectives. Provide consistent support to all members using the facility. Participate in providing tours to prospective members. Follow up with members to schedule orientations and to encourage regular exercise. Work as a part of a staff team in accomplishing the mission of the YMCA. Participates in the Annual Campaign as assigned. Perform other related duties as assigned. What you can expect: Support from an amazing team Opportunities to learn & grow Being a part of a non-profit organization that works to make the community stronger After reading this, if you're thinking this is great- we want to meet you! Get the ball rolling with our quick, 3-minute online application.

Job Description The Support Services Manager is responsible for managing integral components of the Program, including overseeing staff, maintaining a high level of cleanliness, and ensuring that properties are properly maintained. This position plays an integral role in the guest experience by ensuring that every facility provides a safe and healing environment. Scheduled: Monday - Friday 8:00 am - 5:00 pm Salary Range: $23.64 - $33.10 Starting pay: $27.42 How you will serve Supervise Support Services Associates, overnight Support Services and occasional On-Call staff who work with Support Services. Oversee the housekeeping, maintenance and facility safety. Work closely with the Mission's Facilities Department to ensure work orders are opened and completed appropriately. Oversee and maintain emergency and safety and emergency plans. Oversee inventory and ordering of all necessary supplies at designated locations. Oversee the updating and organizing of room information, including Guest move in - move out inventories for Hope Place and transitional sites - including the implementation and oversight of damage deposits. Participate as a member of the Mission's Safety Committee. Oversee setup and teardown of graduation and other special events including audio and video setup as needed by your location. Oversee all donations given Oversee the Boutique and volunteers who help organize and run it (if applicable). Gather information and complete monthly reports assigned. Work proactively with leadership team, Mission staff and ministry partners to continually develop and improve quality services provided to homeless individuals and families, staying on top of any potential problematic operational issues. Oversee the maintenance of professional and confidential client files related to case management and other services provided at various Mission sites. Drive between various ministry locations as needed. Promote spiritual health by presenting a godly demeanor in interactions with residents, callers, visitors, and donors. Attend and participate in all Mission, Division and Department meetings and training, as required. Any other job-related duties as assigned by supervisor. How you qualify Acknowledge and sign the Mission's Statement of Faith (see below). High school diploma or equivalent required. 1 - 3 years of supervisory experience Required. Previous janitorial experience Preferred. Experience working in social services preferred. Proficient with Microsoft Office Suite. How we support each other Maintains a personal, active relationship with Jesus Christ and is a consistent witness for Him. Faithfully upholds The Mission and your team in prayer. Participates in team devotions as schedule permits. Demonstrates behavior aligned with the Mission's Statement of Faith, Standard of Conduct, policies, and expectations. Effectively represents Jesus Christ to a diverse audience, including our Mission teams, our volunteers, guests and homeless neighbors. Benefits All regular full-time employees, you are eligible to participate in our generous benefits package: Medical / Dental / Vision Long Term Disability - 100% company paid Basic Life Plan - 100% company paid Voluntary Products EAP and 24/7 Virtual Mental Health - 100% company paid 4 weeks of paid vacation (prorated based on hire date) 11 paid holidays + 1 Floating Holiday Personal Day and Birthday holiday Retirement benefits w/ company match Continuing Education Reimbursement Program Work Environment While performing the duties of this job, the employee is primarily working in a temperature-controlled environment. Required to frequently stand, balance, twist, stoop, kneel and reach with hands/arms. Frequently lifts up to 30 pounds and walks use stairways to climb to multiple floors within the building. Minimally required to sit for any extended periods of time. Specific vision abilities required by this job include close vision, color vision, distance vision, depth perception, and the ability to adjust focus. Statement of Faith We believe the Bible is the inspired, infallible, authoritative Word of God. (2 Tim. 3:16-17, 2 Pet. 1:20-21) We believe there is one God, eternally existent in three Persons: Father, Son, and Holy Spirit. Deut. 6:1, Matt. 28:19, Rom. 8:14-17, Eph. 4:4-6, 1 Tim. 2:5, 1 Pet. 1:2 We believe in the deity and humanity of our Lord Jesus Christ: His virgin birth (Luke 1:35, John 1:1-2, John 1:14) His sinless life (Phil. 2:5-11) His miracles (Matt. 4:23) His vicarious and atoning death through His shed blood on the cross, the forgiveness of sins (Rom. 3:23-25, 2 Cor. 5:21, 1 John 2:1-2) His bodily resurrection from the dead (Rom. 8:34, 1 Cor. 15:3-5) His ascension into heaven, now seated at the right hand of the Father (Acts 1:9-11, Heb. 1:3, Heb. 9:24) His future return in power and glory (1 Thess. 4:16-18) We believe that salvation of the lost is possible through the shed blood of the Lord Jesus Christ by faith apart from works, and regeneration by the Holy Spirit. (Eph. 1:7, Eph. 2:8-9, John 1:12, John 3:36, 2 Cor. 5:17, Titus 3:5, John 14:17) We believe in the present ministry of the Holy Spirit by whom Christ indwells each believer enabling them to live a godly life of obedience as they reach for maturity. (John 14:17, Acts 1:8, John 16:13, John 14:26, 2 Cor. 1:21-22, Gal. 5:22-23) We believe in the bodily resurrection of the saved and their eternal life with God. We believe in the bodily resurrection of the unsaved and their eternal separation from God. (1 Cor. 15:20-28, Matt. 25:45-46, Rev. 20:11-15) We believe in the spiritual unity of believers in Christ. (Eph. 2:13-14, Eph. 4:1-6, John 17:20-23, Phil. 2:1-4) Mission Statement To bring the love of Jesus and hope for a new life to our homeless neighbors. Vision Statement To see every homeless neighbor - beloved, redeemed, restored. Pre-Employment This position is subject to pre-employment, criminal background check and must be able to pass a 4-panel drug screen.