Team Leader jobs at Goodwill Industries of West Michigan

Retail Team Leader - Full Time, Hourly Our mission is to Change Lives through the Power of Work! Family-friendly hours Flexible schedule Closed on major holidays Employee discount Caring & Inclusive culture Supports a great cause! Primary Responsibility: Assist store management with the execution of daily operations of a retail store, excluding personnel issues. Job Functions: Assist store management with the following job functions. General operations, including acquisition, display, and sale of merchandise to include rotation of goods, pricing, adequate inventory, etc. Performing administrative and clerical duties of store operations. Providing sales reports and accurate retail information on a timely basis. Overseeing all personnel, clients and volunteers assigned to the retail store. Directing training. Enforcing store procedures ad GIWM policies on a day-to-day basis. Ensuring grounds and building are properly maintained. Reporting need for repairs and recommending replacement as necessary. Enhancing security and loss prevention. Ensuring safety compliance for all OSHA/MIOSHA requirements, and GIWM safety regulations are adhered to. Perform job functions of a Lead Cashier, Retail Associate, as required. Education: High school diploma or equivalent required. Experience: Minimum of one year experience in retail operations required. Work Conditions: Inside generally 100%, however, may include outside work on occasion. Moderate emotional effort. Work environment occasionally hectic with occasional high stress. Short deadlines requiring some overtime. Weekends and holidays required. Available and on call for emergency situations at stores. Use of personal vehicle to conduct agency business, as needed. Some travel required for off-site meetings and coverage at other stores. Core Competencies: Demonstrate accuracy with accounting and book keeping. Handle customer complaints in a courteous and responsible manner. Must be able to provide positive internal and external customer relations and to easily interact and work with individuals referred for training. Demonstrate ability to think independently in supervisor's absence. Meet production goals. Demonstrate quality control and accuracy with sorting and pricing guidelines. Kaizen principles: follow 6S Checklist, procedures, signage and layout. Maintain a good driving record, valid insurance, valid driver license. Maintain a valid powered industrial truck license, when required.

Lumen connects the world. We are igniting business growth by connecting people, data and applications - quickly, securely, and effortlessly. Together, we are building a culture and company from the people up - committed to teamwork, trust and transparency. People power progress. We're looking for top-tier talent and offer the flexibility you need to thrive and deliver lasting impact. Join us as we digitally connect the world and shape the future. **The Role** Provide technical direction in the creation, delivery, and integration of multiple complex software solutions, primarily related to the Fabric Port access ecosystem solutions. May translate business requirements into specific designs and/or participate in the design, evaluation, and selection of IT solutions for software for a specific business process. Establish the current and future use of practice, metrics, and methodologies to determine current and future solutions. Explore and evaluate new and approved technologies. Consult on the application of existing and new, approved technologies to develop solutions. Ensure the process of creation and delivery of design and solution in accordance with the architectural direction. Create reference diagrams, documentation, topologies, and proof of concepts. **Location** This role is designated as a fully remote position within the United States. **The Main Responsibilities** + Design and guide ecosystem solutions: FP-Remote-GUI, FP-Adapt-Aggregator. Design and guide environment and CI/CD for ecosystem solutions and vendor EMS + Ability to effectively manage and deliver multiple projects to operational stability and champion of the methodology by demonstrating ownership of all aspects of the software development lifecycle + Support & ownership of all areas under their responsibility, consistently show the ability to mentor others in the production of all artifacts. Able to influence the work of others to drive medium & large projects to successful completion through effective project management, customer interaction, and IT coordination + Able to effectively estimate the time it will take for themselves and others to perform tasks and are able to influence the team's work to be completed within those timeframes + Ability to mentor others in the business processes implemented in the team's applications to provide resolution to support problems. Effectively categorize support problems and respond with the appropriate level of urgency + Hands-on with coding practices on multiple applications preferably multiple functional areas using various technologies. Ability to architect solutions for the business problem which may be beyond their own applications and to scale applications to meet the agreed-upon business SLAs. + Collaborate and influence execution and operations team members to make the projects a success from inception to delivery and provide input to stakeholders and project managers for effective capacity planning **What We Look For in a Candidate** **Required Qualifications:** + Bachelor's or Master's degree or equivalent experience + 10+ years of relevant experience across one or more of the following areas: + Software development/design; Go, Java, Node.js, Python + Systems and environment engineering and design + Cloud Environment design and integration: AWS, GCP, Azure, Oracle + Network engineering and network automation + Experience with asynchronous programming and distributed systems design + Experience with continuous integration and delivery practices + Experience with zero-downtime deployment methods + OpenAPI implementation experience **Preferred Qualifications:** + Experience with streaming technologies and protocols (e.g. Pulsar, Kafka, Kinesis). + Experience with Digital Twin + Experience with AI, AI Agents, and AI Integration into software design + Knowledge of SDN and NFV technologies. **Compensation** This information reflects the anticipated base salary range for this position based on current national data. Minimums and maximums may vary based on location. Individual pay is based on skills, experience and other relevant factors. Location Based Pay Ranges $129,639 - $172,852 in these states: AL AR AZ FL GA IA ID IN KS KY LA ME MO MS MT ND NE NM OH OK PA SC SD TN UT VT WI WV WY $136,121 - $181,494 in these states: CO HI MI MN NC NH NV OR RI $142,603 - $190,137 in these states: AK CA CT DC DE IL MA MD NJ NY TX VA WA Lumen offers a comprehensive package featuring a broad range of Health, Life, Voluntary Lifestyle benefits and other perks that enhance your physical, mental, emotional and financial wellbeing. We're able to answer any additional questions you may have about our bonus structure (short-term incentives, long-term incentives and/or sales compensation) as you move through the selection process. Learn more about Lumen's: Benefits (**************************************************** Bonus Structure \#LI-VK1 \#LI-Remote Requisition #: 340348 **Background Screening** If you are selected for a position, there will be a background screen, which may include checks for criminal records and/or motor vehicle reports and/or drug screening, depending on the position requirements. For more information on these checks, please refer to the Post Offer section of our FAQ page (************************************* . Job-related concerns identified during the background screening may disqualify you from the new position or your current role. Background results will be evaluated on a case-by-case basis. Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records. **Equal Employment Opportunities** We are committed to providing equal employment opportunities to all persons regardless of race, color, ancestry, citizenship, national origin, religion, veteran status, disability, genetic characteristic or information, age, gender, sexual orientation, gender identity, gender expression, marital status, family status, pregnancy, or other legally protected status (collectively, "protected statuses"). We do not tolerate unlawful discrimination in any employment decisions, including recruiting, hiring, compensation, promotion, benefits, discipline, termination, job assignments or training. **Disclaimer** The job responsibilities described above indicate the general nature and level of work performed by employees within this classification. It is not intended to include a comprehensive inventory of all duties and responsibilities for this job. Job duties and responsibilities are subject to change based on evolving business needs and conditions. In any materials you submit, you may redact or remove age-identifying information such as age, date of birth, or dates of school attendance or graduation. You will not be penalized for redacting or removing this information. Please be advised that Lumen does not require any form of payment from job applicants during the recruitment process. All legitimate job openings will be posted on our official website or communicated through official company email addresses. If you encounter any job offers that request payment in exchange for employment at Lumen, they are not for employment with us, but may relate to another company with a similar name.

Lumen connects the world. We are igniting business growth by connecting people, data and applications - quickly, securely, and effortlessly. Together, we are building a culture and company from the people up - committed to teamwork, trust and transparency. People power progress. We're looking for top-tier talent and offer the flexibility you need to thrive and deliver lasting impact. Join us as we digitally connect the world and shape the future. **The Role** The Sr Lead DevOps Engineer understands the software development lifecycle (from coding to support) and has the understanding of various automation tools for developing digital pipelines. This role will shape how Lumen combines the latest technologies and services to automate all aspects of software deployment and instance lifecycle management. He/She is passionate about software automation and quality is always a priority. This role will collaborate with key stakeholders across the organization including but not limited to executive leadership, product owners, developers, and testers to plan, develop, and implement solutions to optimize and automate business and technical processes. This role will have responsibility for translating product vision and turning requirements into reality. **Location** This is a work from home position within the US. **The Main Responsibilities** + Apply a thorough understanding of deploying and managing application lifecycles to interpret customer business needs and processes. + Making data driven decisions to improve resilience, and service quality. + Work with the development team to improve the system architecture. + Supportive and collaborative management ability in a team environment, as well as proven customer-facing management skills. + Proven experience with issue tracking and collaborative tools, such as Jira and Confluence. + Detailed, hands-on experience with public cloud resources and services such as AWS, Microsoft Azure and Google Cloud. + Knowledge on how to troubleshoot and resolve technical issues in a test and product environments. + Ability to identify, assess and integrate various open source technologies and cloud services. + Analyse current technology utilized within the company and develop steps and processes to improve and expand upon them work under agile principles. + Assist other DevOps engineers in creating practical demonstrations of proposed solutions and demonstrating them to other members of the team + Mentor and train other DevOps engineers and seek to continually improve processes. + Participate in internal meeting to review solution, all dependencies, actions and timelines. + Collaborate with other developers, testers, and system engineers to ensure quality product enhancements. + All other duties as assigned. **What We Look For in a Candidate** + US Citizen on US Soil. + Bachelor's Degree with 10+ years of experience or Master's Degree with 8+ years experience + 5 years overall professional software development experience, and 3 years of scripting language development experience (BASH).Experience with Powershell or Dotnet pipelines preferred, but not required. + Advanced Linux admin and programming skills. + Familiar with the whole web stack, including protocols and web server optimization techniques. + 3+ years of experience with API integration and Micro Services and Containers. + 3+ years of experience with good engineering practices (test driven development, continuous integration and continuous deployment: Jenkins, Github Actions), and deploying and managing production systems on a cloud infrastructure. + In-depth knowledge of networking at all layers, and cloud and virtualization technologies like Amazon Web Services **Compensation** This information reflects the anticipated base salary range for this position based on current national data. Minimums and maximums may vary based on location. Individual pay is based on skills, experience and other relevant factors Location Based Pay Ranges $129,639 - $172,852 in these states: AL, AR, AZ, FL, GA, IA, ID, IN, KS, KY, LA, ME, MO, MS, MT, ND, NE, NM, OH, OK, PA, SC, SD, TN, UT, VT, WI, WV, and WY. $136,121 - $181,494 in these states: CO, HI, MI, MN, NC, NH, NV, OR, and RI. $142,603 - $190,137 in these states: AK, CA, CT, DC, DE, IL, MA, MD, NJ, NY, TX, VA, and WA Lumen offers a comprehensive package featuring a broad range of Health, Life, Voluntary Lifestyle benefits and other perks that enhance your physical, mental, emotional and financial wellbeing. We're able to answer any additional questions you may have about our bonus structure (short-term incentives, long-term incentives and/or sales compensation) as you move through the selection process. Learn more about Lumen's: + Benefits (**************************************************** + Bonus Structure \#LI-Remote \#LP1 Requisition #: 340335 **Background Screening** If you are selected for a position, there will be a background screen, which may include checks for criminal records and/or motor vehicle reports and/or drug screening, depending on the position requirements. For more information on these checks, please refer to the Post Offer section of our FAQ page (************************************* . Job-related concerns identified during the background screening may disqualify you from the new position or your current role. Background results will be evaluated on a case-by-case basis. Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records. **Equal Employment Opportunities** We are committed to providing equal employment opportunities to all persons regardless of race, color, ancestry, citizenship, national origin, religion, veteran status, disability, genetic characteristic or information, age, gender, sexual orientation, gender identity, gender expression, marital status, family status, pregnancy, or other legally protected status (collectively, "protected statuses"). We do not tolerate unlawful discrimination in any employment decisions, including recruiting, hiring, compensation, promotion, benefits, discipline, termination, job assignments or training. **Disclaimer** The job responsibilities described above indicate the general nature and level of work performed by employees within this classification. It is not intended to include a comprehensive inventory of all duties and responsibilities for this job. Job duties and responsibilities are subject to change based on evolving business needs and conditions. In any materials you submit, you may redact or remove age-identifying information such as age, date of birth, or dates of school attendance or graduation. You will not be penalized for redacting or removing this information. Please be advised that Lumen does not require any form of payment from job applicants during the recruitment process. All legitimate job openings will be posted on our official website or communicated through official company email addresses. If you encounter any job offers that request payment in exchange for employment at Lumen, they are not for employment with us, but may relate to another company with a similar name.

Lumen connects the world. We are igniting business growth by connecting people, data and applications - quickly, securely, and effortlessly. Together, we are building a culture and company from the people up - committed to teamwork, trust and transparency. People power progress. We're looking for top-tier talent and offer the flexibility you need to thrive and deliver lasting impact. Join us as we digitally connect the world and shape the future. **The Role** As a Customer Success (CS) Enablement Manager, you will serve as a performance consultant to the CS leadership team by developing strategies for skill development aimed at enhancing customer success, reducing churn, and driving revenue growth. You will collaborate with leadership to create training content, facilitate sessions, and gather feedback for continuous improvement. Your coaching will focus on upselling and cross-selling services, renewing existing ones, migrating customers to new technologies, and working with sales partners on unified account strategies. **Work Location** Work From Home - Any State **The Main Responsibilities** Leadership Collaboration: Partner with the CS leadership team to develop and implement skill development strategies aimed at revenue growth, customer churn reduction, and customer success. Content Development: Create content to be used in knowledge building and skill development efforts, and on-demand coaching platforms (i.e. Seismic) driving field priority work and results. Enablement Sessions: Facilitate engaging enablement sessions, capturing feedback and key findings to continuously improve the enablement strategy. Business Reviews: Conduct monthly business reviews to share enablement accomplishments and measure the business impact of coaching initiatives. Upselling & Cross-Selling: Teach CS professionals effective approaches to upsell and cross-sell new services with customer decision makers, fostering mutual growth. Political Account Navigation: provide CS professionals with methods to enhance relationships within the account, thereby establishing a stronger executive presence. Leader Enablement: Advise leaders on team development strategies, use data to evaluate progress, and hold employees accountable for achieving goals. On-the-Job Coaching: Attend customer meetings to provide real-time coaching and feedback to team members. Cross-Functional Collaboration: Collaborate with training, marketing, and product teams to achieve shared goals and strategies for customer success. **What We Look For in a Candidate** **Required Competencies:** + Business Acumen: Strong understanding of business operations and strategies. + Sales and Customer Success Methodologies: Proficient in sales techniques and customer success methodologies. + Technology Savvy: Comfortable articulating Lumen's vision and building foundational knowledge of the product portfolio and its benefits for customers. + Presentation Skills: Ability to present information clearly and effectively to diverse audiences. + Executive Presence: Demonstrates confidence and poise when interacting with senior leadership and executives. + Coaching and Facilitation: Skilled in coaching and facilitating training sessions for individuals and teams. **Qualifications:** + Bachelor's degree in Business, Marketing, or a related field. + Proven experience in customer success, training, or a similar role. + Strong communication and interpersonal skills. + Ability to work collaboratively with cross-functional teams. + Excellent problem-solving and analytical skills. **Compensation** This information reflects the anticipated base salary range for this position based on current national data. Minimums and maximums may vary based on location. Individual pay is based on skills, experience and other relevant factors. Location Based Pay Ranges: $103,711 - $138,281 in these states: AL, AR, AZ, FL, GA, IA, ID, IN, KS, KY, LA, ME, MO, MS, MT, ND, NE, NM, OH, OK, PA, SC, SD, TN, UT, VT, WI, WV, and WY. $108,896 - $145,195 in these states: CO, HI, MI, MN, NC, NH, NV, OR, and RI. $114,082 - $152,109 in these states: AK, CA, CT, DC, DE, IL, MA, MD, NJ, NY, TX, VA, and WA. Lumen offers a comprehensive package featuring a broad range of Health, Life, Voluntary Lifestyle benefits and other perks that enhance your physical, mental, emotional and financial wellbeing. We're able to answer any additional questions you may have about our bonus structure (short-term incentives, long-term incentives and/or sales compensation) as you move through the selection process. Learn more about Lumen's: + Benefits (**************************************************** + Bonus Structure \#LI-Remote **What to Expect Next** Requisition #: 340883 **Background Screening** If you are selected for a position, there will be a background screen, which may include checks for criminal records and/or motor vehicle reports and/or drug screening, depending on the position requirements. For more information on these checks, please refer to the Post Offer section of our FAQ page (************************************* . Job-related concerns identified during the background screening may disqualify you from the new position or your current role. Background results will be evaluated on a case-by-case basis. Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records. **Equal Employment Opportunities** We are committed to providing equal employment opportunities to all persons regardless of race, color, ancestry, citizenship, national origin, religion, veteran status, disability, genetic characteristic or information, age, gender, sexual orientation, gender identity, gender expression, marital status, family status, pregnancy, or other legally protected status (collectively, "protected statuses"). We do not tolerate unlawful discrimination in any employment decisions, including recruiting, hiring, compensation, promotion, benefits, discipline, termination, job assignments or training. **Disclaimer** The job responsibilities described above indicate the general nature and level of work performed by employees within this classification. It is not intended to include a comprehensive inventory of all duties and responsibilities for this job. Job duties and responsibilities are subject to change based on evolving business needs and conditions. In any materials you submit, you may redact or remove age-identifying information such as age, date of birth, or dates of school attendance or graduation. You will not be penalized for redacting or removing this information. Please be advised that Lumen does not require any form of payment from job applicants during the recruitment process. All legitimate job openings will be posted on our official website or communicated through official company email addresses. If you encounter any job offers that request payment in exchange for employment at Lumen, they are not for employment with us, but may relate to another company with a similar name.

Responsible for planning, coordinating, and supervising all administrative, operative and employee functions within assigned area(s) to ensure an efficient and cost effective area in accordance with departmental and corporate standards and objectives. Supervise, coordinate, direct and monitor staff activities to ensure prompt, courteous and accurate response to customers; ensure an efficient and qualitative operation through effective planning, leading, controlling and organizing. Prioritize and assign work to employees and initiate corrective measures to resolve problems including scheduling or adjusting overtime requirements as necessary. Select, train, develop, appraise and counsel support staff personnel. Interface with diverse levels of internal and external personnel to develop and maintain effective rapport and to resolve issues and inquiries. Monitor and analyze proficiency and quality efforts subordinate personnel. Administer and adhere to Corporate and Departmental policies, practices and procedures, including union contract administration. Recommend and implement new or improved systems which will enhance or expedite work. Other duties may be assigned. Qualifications Bachelor's Degree in related field preferred. A minimum of 60 college credits is required. Three (3) years customer service, or claims processing, or membership and billing experience required. Two (2) years experience in a leadership role preferred. Detailed knowledge of assigned BCBSM department(s)/area(s) including all applicable policies, procedures and processes as preferred. Strong organizational, planning, analytical and communication skills. Other related skills and/or abilities may be required to perform this job. Must pass Team Leader selection system. Departmental Preferences Knowledge of 3270, NASCO, NCompass and Navigator Knowledge of FEP Direct Inventory management experience This position is based out of the BCBSM Tower All qualified applicants will receive consideration for employment without regard to, among other grounds, race, color, religion, sex, national origin, sexual orientation, age, gender identity, protected veteran status or status as an individual with a disability.

Responsible for planning, coordinating, and supervising all administrative, operative and employee functions within assigned area(s) to ensure an efficient and cost effective area in accordance with departmental and corporate standards and objectives. Supervise, coordinate, direct and monitor staff activities to ensure prompt, courteous and accurate response to customers; ensure an efficient and qualitative operation through effective planning, leading, controlling and organizing. Prioritize and assign work to employees and initiate corrective measures to resolve problems including scheduling or adjusting overtime requirements as necessary. Select, train, develop, appraise and counsel support staff personnel. Interface with diverse levels of internal and external personnel to develop and maintain effective rapport and to resolve issues and inquiries. Monitor and analyze proficiency and quality efforts subordinate personnel. Administer and adhere to Corporate and Departmental policies, practices and procedures, including union contract administration. Recommend and implement new or improved systems which will enhance or expedite work. Other duties may be assigned. "Qualifications" Bachelor's Degree in related field preferred. A minimum of 60 college credits is required. Three (3) years customer service, or claims processing, or membership and billing experience required. Two (2) years experience in a leadership role preferred. Detailed knowledge of assigned BCBSM department(s)/area(s) including all applicable policies, procedures and processes as preferred. Strong organizational, planning, analytical and communication skills. Other related skills and/or abilities may be required to perform this job. Must pass Team Leader selection system. All qualified applicants will receive consideration for employment without regard to, among other grounds, race, color, religion, sex, national origin, sexual orientation, age, gender identity, protected veteran status or status as an individual with a disability.

The Retail Team Lead supports retail store management in maintaining a high standard of customer service, well-trained employees, and sales and production through assisting in the day-to-day operations of the Goodwill Store. Essential Functions: 1. Review and approve payroll. 2. Communicate attendance to store management team. 3. Cash handling and reconciliation. 4. Coaches retail team members. 5. Receive and process donations. 6. Operate and supervise the operation of forklifts, pallet jacks, trash compactors. 7. Operate and supervise the operation of a point-of-sale system. 8. Reliable transportation for bank deposits and emergency call ins. Primary Responsibilities: 1. Support the mission and vision of Goodwill Industries of Northern Michigan. 2. Perform work in a safe manner by observing all Goodwill safety policies and procedures. 3. Interact with all Goodwill team members, clients, and customers in a professional manner. 4. Respect the diversity of others, including but not limited to, those with cultural, ethnic, and gender differences, individuals experiencing homelessness, and persons with visible and non-visible disabilities. 5. Support management in the efficient operation of retail operations. 6. Ensure a high level of customer service for customers and donors. 7. Support the development and supervision of a well-trained, versatile staff which includes retail sales associates and donation attendants. 8. Oversee volunteers. 9. Ensure that donations are sorted and tagged according to guidelines and merchandised appropriately and efficiently. 10. Coach staff in a consistent and positive manner. 11. Assist in achieving sales and productions goals. 12. Maintain appropriate use of available space and merchandise. 13. Maintain and improve retail operations conducive for a safe, clean, and orderly work environment. 14. Ensure that all security and safety measures are followed at all times. 15. Attend required trainings and management meetings. 16. Communicate and adhere to all agency policies and procedures. 17. Open and close the store, including adhering to opening and closing procedures, balancing daily revenues, and maintaining all administrative duties. 18. Other duties as assigned by manager. Reports to: Retail Store Manager. May take direction from Assistant Retail Store Manager. Supervises: None Education, Licenses, Certifications and Experience: 1. High School graduate or GED. Previous retail management experience preferred. 2. Current valid driver's license without restrictions. 3. Operation of forklift, pallet jack, trash compactor required, or ability to learn. Knowledge, Skills and Abilities: 1. Excellent reading, writing, and math skills to accurately complete all transactions and documentation. 2. Above average verbal communication skills to effectively communicate with all departments in the store, administration, customers, staff, and people with disabilities. 3. Proven ability to supervise people. 4. Good working knowledge of computers and Microsoft Outlook, Word and Excel. 5. Ability to plan, organize, and implement operational needs. 6. Excellent multitasking skills with the ability to prioritize tasks throughout the workday. 7. Must have an eye for detail and the ability to make quick and sound decisions. 8. Ability to work independently, with little to no supervision. 9. Ability to freely access all areas of the store including sales floor, stock area, and register area. 10. Ability to operate and use all equipment necessary to run store. 11. Must be able to work varied hours and days as business dictates. Physical Requirements: 1. Stands and walks for most of the workday. 2. Routinely bends, stoops, pushes, pulls, reaches, kneels, twists, turns throughout the day. 3. Ability to lift up to 50 pounds. May be required to exert 150 - 300 pounds of force. 4. Works in an environment with occasional high stress, and short deadlines, sometimes requiring overtime.

This contingent position works directly under the Manager of the Crisis Hotline and serves in a supervisor capacity for Crisis Service Specialists at the Resource and Crisis Center (RCC) in Pontiac, MI. The role is responsible for overseeing the operations of front desk services at the RCC, ensuring that the front desk and lobby areas provide a clinically focused and welcoming environment for individuals seeking assistance. This is a contingent role. This on-site role is based at our Resource and Crisis Center in Pontiac, MI. The position requires 12-hour shifts in a facility that operates as a 24/7 Crisis Center . Essential Functions Train front desk staff in trauma-informed practices, crisis response protocols, and HIPAA compliance; provide ongoing coaching and support Conduct regular one-on-one supervision and team meetings (at least monthly) to promote staff development, address concerns, and reinforce best practices Develop, implement, and update procedures that support efficient and clinically sound front desk operations Monitor and analyze cycle time from arrival to transfer to crisis service providers, identifying and resolving delays or service gaps Create and maintain staff schedules to ensure consistent coverage across all shifts, including weekends and holidays; proactively identify and coordinate coverage for staffing gaps due to call-offs, vacancies, or increased service demand Mitigate barriers to timely service transfers by collaborating with internal teams and external partners Build and maintain professional relationships with crisis provider leadership to support seamless coordination and service delivery Demonstrate and model effective crisis intervention and de-escalation techniques; provide real-time support to staff during high-acuity situations Oversee inventory management, including ordering and restocking supplies and resources designated for people served Ensure the front desk and lobby areas remain clean, organized, and welcoming Communicate security concerns-including contraband, threats, or behavioral risks-to all relevant RCC entities in a timely and coordinated manner Take a proactive role in guiding and managing all safety efforts- overhead pages, facilitating evacuation of the lobby, etc. Participate in agency meetings, supervision, and required training to stay current with policies, procedures, and best practices Perform other duties as assigned to support the mission and operations of the Resource and Crisis Center Job Requirements and Qualifications Education: Bachelor's degree in a human service-related field (social work, psychology, counseling, family services, sociology, criminal justice) OR 3+ years of related Crisis leadership experience. Training Requirements (licenses, programs, or certificates): BLS Recipient Right's Clinical License Experience Requirements: Minimum three years of experience working in a human or medical service environment (school, hospital, crisis center, call center, community mental health agency). Minimum of 1 year of leadership experience working within a managed care, behavioral health or hospital setting Preferred Experience: Experience in working with electronic health records Experience in customer service Experience with data entry Experience in crisis de-escalation Experience working with adults with severe mental illness, substance use disorder or intellectual/developmental disabilities Experience working with children with serious emotional disturbance Job Specific Competencies/Skills: Interpersonal Skills Strong Organizational Skills Data Analysis Strategic Planning Strong written and oral communication De-escalation and conflict resolution Strong leadership and problem-solving skills Clinical knowledge of mental health and suicide prevention Strong time management Knowledge Requirements: HIPPA Microsoft 365 Recipient Right's Mental Health Code Medicaid Manual Oakland Community Health Network's Core Competencies: Interacting with others in a way that gives them confidence in one's intentions and those of the organization; demonstrating loyalty to the organization and its mission and values; maintaining social, ethical, and organizational norms; firmly adhering to codes of conduct and ethical principles. (Integrity/Building Trust) Making customers and their needs a primary focus of one's actions; developing and sustaining productive customer relationships, recognizing that the ultimate customer is the person served. (Customer Focus) Actively identifying new areas for learning; regularly creating and taking advantage of learning opportunities; using newly gained knowledge and skill on the job and learning through their application. (Continuous Learning) Setting high standards of performance for self and others; assuming responsibility and accountability for successfully completing assignments or tasks; self-imposing standards of excellence in addition to consciously adopting organizational standards of excellence. (Work Standards) Clearly conveying information and ideas through a variety of media to individuals or groups in a manner that engages the audience and helps them understand and retain the message. (Communication) Additional Information (Travel required, physical requirements, etc.): Must be available for meetings and events which may occur outside of standard office hours. Work performed primarily in a crisis center environment. The ideal candidate must be able to complete all physical requirements of the job with or without a reasonable accommodation. OCHN is committed to building a diverse team and fostering an inclusive and equitable culture. We are proud to be an equal opportunity employer that embraces and encourages our employees' differences. This includes (but is not limited to) ability, age, color, family type, gender expression and identity, individual expression, medical conditions, national origin, pregnancy, race, religion, sexual orientation, veteran status, and all other diverse and wonderful characteristics.

Job Description The Crisis Services Supervisor-Front Desk works directly under the Director of Crisis Services and serves as the direct supervisor for Crisis Service Specialists at the Resource and Crisis Center in Pontiac, MI. The position is responsible for overseeing day-to-day operation of the front desk services at RCC. The role ensures operations of the front desk and environment in the lobby areas of the RCC are clinically focused and inviting for the individual's seeking assistance. This is an on-site position with contingent scheduling. Shifts are 12 hours with hours of 7:00 AM-7:30 PM, or 7:00 PM - 7:30 AM Essential Functions Train front desk staff in trauma-informed practices, crisis response protocols, and HIPAA compliance; provide ongoing coaching and support Conduct regular one-on-one supervision and team meetings (at least monthly) to promote staff development, address concerns, and reinforce best practices Develop, implement, and update procedures that support efficient and clinically sound front desk operations Monitor and analyze cycle time from arrival to transfer to crisis service providers, identifying and resolving delays or service gaps Create and maintain staff schedules to ensure consistent coverage across all shifts, including weekends and holidays; proactively identify and coordinate coverage for staffing gaps due to call-offs, vacancies, or increased service demand Mitigate barriers to timely service transfers by collaborating with internal teams and external partners Build and maintain professional relationships with crisis provider leadership to support seamless coordination and service delivery Demonstrate and model effective crisis intervention and de-escalation techniques; provide real-time support to staff during high-acuity situations Oversee inventory management, including ordering and restocking supplies and resources designated for people served Ensure the front desk and lobby areas remain clean, organized, and welcoming Communicate security concerns-including contraband, threats, or behavioral risks-to all relevant RCC entities in a timely and coordinated manner Take a proactive role in guiding and managing all safety efforts- overhead pages, facilitating evacuation of the lobby, etc. Participate in agency meetings, supervision, and required training to stay current with policies, procedures, and best practices Perform other duties as assigned to support the mission and operations of the Resource and Crisis Center Job Requirements and Qualifications Education: Bachelor's degree in a human service-related field (social work, psychology, counseling, family services, sociology, criminal justice) OR Associates Degree + a minimum of 3 years of experience in human services/behavioral health role. Training Requirements (licenses, programs, or certificates): BLS Experience Requirements: 2+ years of experience working in a human or medical service environment (school, hospital, crisis center, call center, community mental health agency). 1 year of leadership experience (preferably within a managed care, behavioral health or hospital setting) Preferred Experience: Experience in working with electronic health records Experience in customer service Experience with data entry Experience in crisis de-escalation Experience working with adults with severe mental illness, substance use disorder or intellectual/developmental disabilities Experience working with children with serious emotional disturbance Job Specific Competencies/Skills: Interpersonal Skills Strong Organizational Skills Data Analysis Strategic Planning Strong written and oral communication De-escalation and conflict resolution Strong leadership and problem-solving skills Clinical knowledge of mental health and suicide prevention Strong time management Knowledge Requirements: HIPPA Microsoft 365 Recipient Right's Mental Health Code Medicaid Manual Oakland Community Health Network's Core Competencies: Interacting with others in a way that gives them confidence in one's intentions and those of the organization; demonstrating loyalty to the organization and its mission and values; maintaining social, ethical, and organizational norms; firmly adhering to codes of conduct and ethical principles. (Integrity/Building Trust) Making customers and their needs a primary focus of one's actions; developing and sustaining productive customer relationships, recognizing that the ultimate customer is the person served. (Customer Focus) Actively identifying new areas for learning; regularly creating and taking advantage of learning opportunities; using newly gained knowledge and skill on the job and learning through their application. (Continuous Learning) Setting high standards of performance for self and others; assuming responsibility and accountability for successfully completing assignments or tasks; self-imposing standards of excellence in addition to consciously adopting organizational standards of excellence. (Work Standards) Clearly conveying information and ideas through a variety of media to individuals or groups in a manner that engages the audience and helps them understand and retain the message. (Communication) Additional Information (Travel required, physical requirements, etc.): Must be available for meetings and events which may occur outside of standard office hours. Work performed primarily in a crisis center environment. The ideal candidate must be able to complete all physical requirements of the job with or without a reasonable accommodation. OCHN is committed to building a diverse team and fostering an inclusive and equitable culture. We are proud to be an equal opportunity employer that embraces and encourages our employees' differences. This includes (but is not limited to) ability, age, color, family type, gender expression and identity, individual expression, medical conditions, national origin, pregnancy, race, religion, sexual orientation, veteran status, and all other diverse and wonderful characteristics.

Goodwill Industries of Southwestern Michigan Alcott Retail Store and Donation Center Team Leader WHY WORK FOR GOODWILL? Ready for a career with impact? Goodwill Industries of Southwestern Michigan (Goodwill SWMI) gives you the opportunity to make a difference in your local community while building your professional skills. Goodwill SWMI is a complex enterprise offering a wide range of career opportunities. Our organization rewards creativity and innovation, while offering competitive pay and a comprehensive benefits package. Our team members enjoy a unique work environment that is professional, fast paced and fulfilling. ABOUT OUR ORGANIZATION Goodwill SWMI is a 501(c)(3) nonprofit organization headquartered in Kalamazoo, Michigan. Our nearly 300 dedicated team members help achieve our mission of improving the community by providing employment, education, training and support services tailored to individual needs across a six county territory. At Goodwill SWMI, the work we do makes a difference in the lives of the individuals we serve and, in turn, in the communities in which we live. Goodwill SWMI manages ten retail stores (with attached, attended donation centers and one stand-alone donation center), Contract Manufacturing Operations as well as Custodial & Janitorial business units. These business operations provide stability to our organization that is not always enjoyed by nonprofit organizations solely funded by outside sources. Our organization's values shape our culture and guide our interactions with program participants, customers, community and one another. Our shared commitment to Living the Mission; Promoting Teamwork; Driving Collaboration; Taking Responsibility for our Actions and Behaviors; Respecting and Appreciating Others is what makes us successful and inspires all that we do. Want to learn more about Goodwill SWMI? Go to our website at: ******************** Job Duties include but are not limited to: Demonstrate excellence in customer service Work with team members to meet and exceed established sales goals through service, production, merchandising and accurate business practices Maintain proper in-store stock levels of merchandise and stock rotation, and report any variances Know and demonstrate all aspects of cash handling procedures Train team members in proper procedures Follow all safety guidelines and procedures Perform any additional duties as assigned by management Qualifications include but are not limited to: Demonstrated competence in interpersonal relations, leadership and problem solving Demonstrated experience in cash handling Strong reading, writing, speaking and communication skills Strong mathematics skills related to retail operations Ability to train and explain processes to others Ability to motivate self and others Previous team leadership experience preferred High school diploma or equivalent preferred Must be able to lift 35 pounds repeatedly, reaching, bending, twisting; extended periods spent standing Must be able to work a variety of hours in order to close or open the store Must have a reliable vehicle in order to conduct required off-site agency business on an occasional basis Must possess a valid motor vehicle operator license Must pass a pre-employment drug screen and theft-related background check

Goodwill Industries of Greater Cleveland & East Central Ohio is hiring a full-time Store Team Lead/Shift Manager at our Route 62 Canton, Ohio location. Do you have a little leadership experience and want the opportunity to further your career in an entry-level retail store management position? Would you like to join us in our mission to empower people on their journey to independence? You will assist with daily store operations, drive team goals, and jump in wherever needed to ensure the job gets done! Whether running the register, sorting or pricing merchandise, or reporting on metrics, you will need a positive attitude and leadership skills. As part of the Goodwill team, you can make a difference! Working at Goodwill means being part of a team that supports outreach programs for individuals in need within your local community. These programs include pre-employment, job placement, family strengthening, and community outreach services. Plus, you will help us keep tons of trash out of landfills yearly! Goodwill continues to provide an environmentally friendly way to divert clothing, textiles, and housewares from area landfills. In 2023, more than 25 million pounds of material were diverted from area landfills because of area donors and our local Goodwill system. We are a nonprofit, social service agency dedicated to improving the lives of all people by providing skill-building programs and services needed to help remove common barriers to good jobs and independence. The stores provide revenue to help fund these programs and serve as job training sites. We offer full-time hours with an amazing benefits package that includes: * Bonus incentive plan * Generous paid time off * Paid holidays * Medical, dental, & vision benefits at a fraction of the premium cost * Retirement planning with company match QUALIFICATIONS FOR A STORE TEAM LEAD * Minimum of 6 months of experience in a leadership role * High school diploma/GED * Exceptional customer service skills Goodwill is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability status. Background check required.

Goodwill Industries of Southwestern Michigan Benton Harbor Retail Store and Donation Center Team Leader WHY WORK FOR GOODWILL? Ready for a career with impact? Goodwill Industries of Southwestern Michigan (Goodwill SWMI) gives you the opportunity to make a difference in your local community while building your professional skills. Goodwill SWMI is a complex enterprise offering a wide range of career opportunities. Our organization rewards creativity and innovation, while offering competitive pay and a comprehensive benefits package. Our team members enjoy a unique work environment that is professional, fast paced and fulfilling. ABOUT OUR ORGANIZATION Goodwill SWMI is a 501(c)(3) nonprofit organization headquartered in Kalamazoo, Michigan. Our nearly 300 dedicated team members help achieve our mission of improving the community by providing employment, education, training and support services tailored to individual needs across a six county territory. At Goodwill SWMI, the work we do makes a difference in the lives of the individuals we serve and, in turn, in the communities in which we live. Goodwill SWMI manages ten retail stores (with attached, attended donation centers and one stand-alone donation center), Contract Manufacturing Operations as well as Custodial & Janitorial business units. These business operations provide stability to our organization that is not always enjoyed by nonprofit organizations solely funded by outside sources. Our organization's values shape our culture and guide our interactions with program participants, customers, community and one another. Our shared commitment to Living the Mission; Promoting Teamwork; Driving Collaboration; Taking Responsibility for our Actions and Behaviors; Respecting and Appreciating Others is what makes us successful and inspires all that we do. Want to learn more about Goodwill SWMI? Go to our website at: ******************** Job Duties include but are not limited to: Demonstrate excellence in customer service Work with team members to meet and exceed established sales goals through service, production, merchandising and accurate business practices Maintain proper in-store stock levels of merchandise and stock rotation, and report any variances Know and demonstrate all aspects of cash handling procedures Train team members in proper procedures Follow all safety guidelines and procedures Perform any additional duties as assigned by management Qualifications include but are not limited to: Demonstrated competence in interpersonal relations, leadership and problem solving Demonstrated experience in cash handling Strong reading, writing, speaking and communication skills Strong mathematics skills related to retail operations Ability to train and explain processes to others Ability to motivate self and others Previous team leadership experience preferred High school diploma or equivalent preferred Must be able to lift 35 pounds repeatedly, reaching, bending, twisting; extended periods spent standing Must be able to work a variety of hours in order to close or open the store Requirements Must have a reliable vehicle in order to conduct required off-site agency business on an occasional basis Must possess a valid motor vehicle operator license Must pass a pre-employment drug screen and theft-related background check

Goodwill Industries of Southwestern Michigan Paw Paw Retail Store Team Leader WHY WORK FOR GOODWILL? Ready for a career with impact? Goodwill Industries of Southwestern Michigan (Goodwill SWMI) gives you the opportunity to make a difference in your local community while building your professional skills. Goodwill SWMI is a complex enterprise offering a wide range of career opportunities. Our organization rewards creativity and innovation, while offering competitive pay and a comprehensive benefits package. Our team members enjoy a unique work environment that is professional, fast paced and fulfilling. ABOUT OUR ORGANIZATION Goodwill SWMI is a 501(c)(3) nonprofit organization headquartered in Kalamazoo, Michigan. Our nearly 300 dedicated team members help achieve our mission of improving the community by providing employment, education, training and support services tailored to individual needs across a six county territory. At Goodwill SWMI, the work we do makes a difference in the lives of the individuals we serve and, in turn, in the communities in which we live. Goodwill SWMI manages ten retail stores (with attached, attended donation centers and one stand-alone donation center), Contract Manufacturing Operations as well as Custodial & Janitorial business units. These business operations provide stability to our organization that is not always enjoyed by nonprofit organizations solely funded by outside sources. Our organization's values shape our culture and guide our interactions with program participants, customers, community and one another. Our shared commitment to Living the Mission; Promoting Teamwork; Driving Collaboration; Taking Responsibility for our Actions and Behaviors; Respecting and Appreciating Others is what makes us successful and inspires all that we do. Want to learn more about Goodwill SWMI? Go to our website at: ******************** Job Duties include but are not limited to: Demonstrate excellence in customer service Work with team members to meet and exceed established sales goals through service, production, merchandising and accurate business practices Maintain proper in-store stock levels of merchandise and stock rotation, and report any variances Know and demonstrate all aspects of cash handling procedures Train team members in proper procedures Follow all safety guidelines and procedures Perform any additional duties as assigned by management Qualifications include but are not limited to: Demonstrated competence in interpersonal relations, leadership and problem solving Demonstrated experience in cash handling Strong reading, writing, speaking and communication skills Strong mathematics skills related to retail operations Ability to train and explain processes to others Ability to motivate self and others Previous team leadership experience preferred High school diploma or equivalent preferred Must be able to lift 35 pounds repeatedly, reaching, bending, twisting; extended periods spent standing Must be able to work a variety of hours in order to close or open the store Must have a reliable vehicle in order to conduct required off-site agency business on an occasional basis Must possess a valid motor vehicle operator license Must pass a pre-employment drug screen and theft-related background check

Goodwill Industries of Southwestern Michigan Three Rivers Retail Store and Donation Center Team Leader WHY WORK FOR GOODWILL? Ready for a career with impact? Goodwill Industries of Southwestern Michigan (Goodwill SWMI) gives you the opportunity to make a difference in your local community while building your professional skills. Goodwill SWMI is a complex enterprise offering a wide range of career opportunities. Our organization rewards creativity and innovation, while offering competitive pay and a comprehensive benefits package. Our team members enjoy a unique work environment that is professional, fast paced and fulfilling. ABOUT OUR ORGANIZATION Goodwill SWMI is a 501(c)(3) nonprofit organization headquartered in Kalamazoo, Michigan. Our nearly 300 dedicated team members help achieve our mission of improving the community by providing employment, education, training and support services tailored to individual needs across a six county territory. At Goodwill SWMI, the work we do makes a difference in the lives of the individuals we serve and, in turn, in the communities in which we live. Goodwill SWMI manages ten retail stores (with attached, attended donation centers and one stand-alone donation center), Contract Manufacturing Operations as well as Custodial & Janitorial business units. These business operations provide stability to our organization that is not always enjoyed by nonprofit organizations solely funded by outside sources. Our organization's values shape our culture and guide our interactions with program participants, customers, community and one another. Our shared commitment to Living the Mission; Promoting Teamwork; Driving Collaboration; Taking Responsibility for our Actions and Behaviors; Respecting and Appreciating Others is what makes us successful and inspires all that we do. Want to learn more about Goodwill SWMI? Go to our website at: ******************** Job Duties include but are not limited to: Demonstrate excellence in customer service Work with team members to meet and exceed established sales goals through service, production, merchandising and accurate business practices Maintain proper in-store stock levels of merchandise and stock rotation, and report any variances Know and demonstrate all aspects of cash handling procedures Train team members in proper procedures Follow all safety guidelines and procedures Perform any additional duties as assigned by management Qualifications include but are not limited to: Demonstrated competence in interpersonal relations, leadership and problem solving Demonstrated experience in cash handling Strong reading, writing, speaking and communication skills Strong mathematics skills related to retail operations Ability to train and explain processes to others Ability to motivate self and others Previous team leadership experience preferred High school diploma or equivalent preferred Must be able to lift 35 pounds repeatedly, reaching, bending, twisting; extended periods spent standing Must be able to work a variety of hours in order to close or open the store Must have a reliable vehicle in order to conduct required off-site agency business on an occasional basis Must possess a valid motor vehicle operator license Must pass a pre-employment drug screen and theft-related background check

Goodwill Industries of Southwestern Michigan South Haven Retail Store and Donation Center Team Leader WHY WORK FOR GOODWILL? Ready for a career with impact? Goodwill Industries of Southwestern Michigan (Goodwill SWMI) gives you the opportunity to make a difference in your local community while building your professional skills. Goodwill SWMI is a complex enterprise offering a wide range of career opportunities. Our organization rewards creativity and innovation, while offering competitive pay and a comprehensive benefits package. Our team members enjoy a unique work environment that is professional, fast paced and fulfilling. ABOUT OUR ORGANIZATION Goodwill SWMI is a 501(c)(3) nonprofit organization headquartered in Kalamazoo, Michigan. Our nearly 300 dedicated team members help achieve our mission of improving the community by providing employment, education, training and support services tailored to individual needs across a six county territory. At Goodwill SWMI, the work we do makes a difference in the lives of the individuals we serve and, in turn, in the communities in which we live. Goodwill SWMI manages ten retail stores (with attached, attended donation centers and one stand-alone donation center), Contract Manufacturing Operations as well as Custodial & Janitorial business units. These business operations provide stability to our organization that is not always enjoyed by nonprofit organizations solely funded by outside sources. Our organization's values shape our culture and guide our interactions with program participants, customers, community and one another. Our shared commitment to Living the Mission; Promoting Teamwork; Driving Collaboration; Taking Responsibility for our Actions and Behaviors; Respecting and Appreciating Others is what makes us successful and inspires all that we do. Want to learn more about Goodwill SWMI? Go to our website at: ******************** Job Duties include but are not limited to: Demonstrate excellence in customer service Work with team members to meet and exceed established sales goals through service, production, merchandising and accurate business practices Maintain proper in-store stock levels of merchandise and stock rotation, and report any variances Know and demonstrate all aspects of cash handling procedures Train team members in proper procedures Follow all safety guidelines and procedures Perform any additional duties as assigned by management Qualifications include but are not limited to: Demonstrated competence in interpersonal relations, leadership and problem solving Demonstrated experience in cash handling Strong reading, writing, speaking and communication skills Strong mathematics skills related to retail operations Ability to train and explain processes to others Ability to motivate self and others Previous team leadership experience preferred High school diploma or equivalent preferred Must be able to lift 35 pounds repeatedly, reaching, bending, twisting; extended periods spent standing Must be able to work a variety of hours in order to close or open the store Must have a reliable vehicle in order to conduct required off-site agency business on an occasional basis Must possess a valid motor vehicle operator license Must pass a pre-employment drug screen and theft-related background check

Goodwill Industries of Northern Wisconsin and Upper Michigan is seeking an Assistant Team Leader to assist with retail operations in Escanaba, MI. Assisting with hiring, training, developing, supervising, evaluating, and scheduling team members Operating store according to budget Ensuring proper handling and processing of donations Ordering and maintaining store supplies Completing Monthly Safety Site Inspections, Incident/Accident reports, Team Meeting and Safety minutes, and other reports on a regular basis Minimum and preferred qualifications: High School Diploma or GED Retail work experience required Experience in a management/supervisory retail setting preferred. Must be willing to work evenings, weekends, and some holidays. Pay will be based on experience. Goodwill Industries offers a dynamic, supportive work culture, a benefit package, and opportunities for advancement.

Job Description Goodwill Industries of Northern Wisconsin and Upper Michigan is seeking an Assistant Team Leader to assist with retail operations in Escanaba, MI. Assisting with hiring, training, developing, supervising, evaluating, and scheduling team members Operating store according to budget Ensuring proper handling and processing of donations Ordering and maintaining store supplies Completing Monthly Safety Site Inspections, Incident/Accident reports, Team Meeting and Safety minutes, and other reports on a regular basis Minimum and preferred qualifications: High School Diploma or GED Retail work experience required Experience in a management/supervisory retail setting preferred. Must be willing to work evenings, weekends, and some holidays. Pay will be based on experience. Goodwill Industries offers a dynamic, supportive work culture, a benefit package, and opportunities for advancement. Powered by JazzHR BLQaMeZHyO

Retail Team Leader - Full Time, Hourly Our mission is to Change Lives through the Power of Work! * Family-friendly hours * Flexible schedule * Closed on major holidays * Employee discount * Caring & Inclusive culture * Supports a great cause! Primary Responsibility: * Assist store management with the execution of daily operations of a retail store, excluding personnel issues. Job Functions: * Assist store management with the following job functions. * General operations, including acquisition, display, and sale of merchandise to include rotation of goods, pricing, adequate inventory, etc. * Performing administrative and clerical duties of store operations. Providing sales reports and accurate retail information on a timely basis. * Overseeing all personnel, clients and volunteers assigned to the retail store. * Directing training. * Enforcing store procedures ad GIWM policies on a day-to-day basis. * Ensuring grounds and building are properly maintained. Reporting need for repairs and recommending replacement as necessary. * Enhancing security and loss prevention. * Ensuring safety compliance for all OSHA/MIOSHA requirements, and GIWM safety regulations are adhered to. * Perform job functions of a Lead Cashier, Retail Associate, as required. Education: * High school diploma or equivalent required. Experience: * Minimum of one year experience in retail operations required. Work Conditions: * Inside generally 100%, however, may include outside work on occasion. * Moderate emotional effort. Work environment occasionally hectic with occasional high stress. Short deadlines requiring some overtime. Weekends and holidays required. * Available and on call for emergency situations at stores. * Use of personal vehicle to conduct agency business, as needed. * Some travel required for off-site meetings and coverage at other stores. Core Competencies: * Demonstrate accuracy with accounting and book keeping. * Handle customer complaints in a courteous and responsible manner. * Must be able to provide positive internal and external customer relations and to easily interact and work with individuals referred for training. * Demonstrate ability to think independently in supervisor's absence. * Meet production goals. * Demonstrate quality control and accuracy with sorting and pricing guidelines. * Kaizen principles: follow 6S Checklist, procedures, signage and layout. * Maintain a good driving record, valid insurance, valid driver license. * Maintain a valid powered industrial truck license, when required.

The Retail Team Lead supports retail store management in maintaining a high standard of customer service, well-trained employees, and sales and production through assisting in the day-to-day operations of the Goodwill Store. Essential Functions: 1. Review and approve payroll. 2. Communicate attendance to store management team. 3. Cash handling and reconciliation. 4. Coaches retail team members. 5. Receive and process donations. 6. Operate and supervise the operation of forklifts, pallet jacks, trash compactors. 7. Operate and supervise the operation of a point-of-sale system. 8. Reliable transportation for bank deposits and emergency call ins. Primary Responsibilities: 1. Support the mission and vision of Goodwill Industries of Northern Michigan. 2. Perform work in a safe manner by observing all Goodwill safety policies and procedures. 3. Interact with all Goodwill team members, clients, and customers in a professional manner. 4. Respect the diversity of others, including but not limited to, those with cultural, ethnic, and gender differences, individuals experiencing homelessness, and persons with visible and non-visible disabilities. 5. Support management in the efficient operation of retail operations. 6. Ensure a high level of customer service for customers and donors. 7. Support the development and supervision of a well-trained, versatile staff which includes retail sales associates and donation attendants. 8. Oversee volunteers. 9. Ensure that donations are sorted and tagged according to guidelines and merchandised appropriately and efficiently. 10. Coach staff in a consistent and positive manner. 11. Assist in achieving sales and productions goals. 12. Maintain appropriate use of available space and merchandise. 13. Maintain and improve retail operations conducive for a safe, clean, and orderly work environment. 14. Ensure that all security and safety measures are followed at all times. 15. Attend required trainings and management meetings. 16. Communicate and adhere to all agency policies and procedures. 17. Open and close the store, including adhering to opening and closing procedures, balancing daily revenues, and maintaining all administrative duties. 18. Other duties as assigned by manager. Reports to: Retail Store Manager. May take direction from Assistant Retail Store Manager. Supervises: None Education, Licenses, Certifications and Experience: 1. High School graduate or GED. Previous retail management experience preferred. 2. Current valid driver's license without restrictions. 3. Operation of forklift, pallet jack, trash compactor required, or ability to learn. Knowledge, Skills and Abilities: 1. Excellent reading, writing, and math skills to accurately complete all transactions and documentation. 2. Above average verbal communication skills to effectively communicate with all departments in the store, administration, customers, staff, and people with disabilities. 3. Proven ability to supervise people. 4. Good working knowledge of computers and Microsoft Outlook, Word and Excel. 5. Ability to plan, organize, and implement operational needs. 6. Excellent multitasking skills with the ability to prioritize tasks throughout the workday. 7. Must have an eye for detail and the ability to make quick and sound decisions. 8. Ability to work independently, with little to no supervision. 9. Ability to freely access all areas of the store including sales floor, stock area, and register area. 10. Ability to operate and use all equipment necessary to run store. 11. Must be able to work varied hours and days as business dictates. Physical Requirements: 1. Stands and walks for most of the workday. 2. Routinely bends, stoops, pushes, pulls, reaches, kneels, twists, turns throughout the day. 3. Ability to lift up to 50 pounds. May be required to exert 150 - 300 pounds of force. 4. Works in an environment with occasional high stress, and short deadlines, sometimes requiring overtime.