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Guest service representative jobs in Battle Creek, MI

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  • Customer Service Representative (Part-Time)

    Dayton Freight 4.6company rating

    Guest service representative job in Jackson, MI

    ***Shift available: 2:30 PM - 8:00 PM*** Stable and growing organization Competitive weekly pay Quick advancement Customized training program Professional, positive and people-centered work environment Modern facilities Responsibilities Customer Service Representatives are responsible for assisting Dayton Freight customers with a variety of inquires including freight pickup requests, rate quotes or freight charges, hot shipments, shipment tracing and appointments or special requests. Assist the Service Center Manager Take and deliver messages for the Service Center Manager and Account Managers Provide assistance to Drivers Prepare bills of lading and delivery receipts Maintain excellent communication with external and internal customers as well as interline companies May be asked to assist with: Payroll Data entry Freight reports Driver collect reports Billing and filling Qualifications Skillful in Microsoft Office Programs Excellent keyboarding skills Has worked in a fast paced environment and has excellent attention to detail Experience with handling a high volume of phone calls Exceptional communication and customer service skills Benefits Stable and growing organization Competitive weekly pay Quick advancement Customized training program Professional, positive and people-centered work environment Modern facilities ***Morning and Evening Shifts available***
    $33k-39k yearly est. Auto-Apply 60d+ ago
  • Guest Service Representative (FT)

    Graduate Hotels 4.1company rating

    Guest service representative job in East Lansing, MI

    Schulte Companies is seeking an energetic, experienced, and hands on Guest Service Representative to join our team! Schulte Companies is an organization whose success is rooted in its service culture. Our mission is to exude hospitality, be respectful and authentic, prioritize the needs of our internal and external stakeholders above our own, and continuously strive to make a positive impact in all we do. We are passionate hoteliers eager to add like-minded people to our rapidly growing team! What's in it for you? When you join Schulte Companies you'll be part of a team committed to an inclusive, employee-focused workplace that is invested in your development. We want you to feel engaged, empowered, and excited to grow with us. After all, we believe our greatest and most valuable asset is our people! Schulte Companies provides a rewarding, fun and flexible work environment, exciting perks, an atmosphere designed to encourage and promote career growth within the company and a robust benefit package including, but not limited to: Work Today, Get Paid today, with Daily Pay! Free Telemedicine and Virtual Mental Health care access for all Associates starting day one! Multiple Health Insurance and Life Insurance options 401k Plan + Company Match for eligible associates Paid Time Off Holiday Pay Pet Insurance Employee Assistance Program Schulte Savings Marketplace Discounts on event tickets, electronics, gym memberships + more! Our Company: Schulte Companies is a leading third-party management company with deep, multi-generational experience in all facets of the hospitality industry. We are a diverse team of innovative hoteliers and restauranteurs operating more than 200 locations across 38 states and 3 countries. Our portfolio includes a wide array of reputable brands like Marriott, Hilton, IHG and Hyatt as well as many unique, independent, boutique and lifestyle properties and restaurants. JOB DUTIES AND RESPONSIBILITIES Greets guests as they arrive, focus on personal recognition Reviews arrival lists daily and assists in preparing and assembling welcome amenities Escort VIPs to room and check them in prior to arrival Answer the telephone within three rings with a smile and answer questions accordingly or transfer as needed Responsible for issued bank. Count bank at beginning and end of shift. Ensure that all cash drops are done in accordance to with proper cash handling procedures and report all cash over/ shorts to management. Keep front desk area clean and organized. Assisting with lobby activation as needed. Utilize proper procedures when handling guest PPI data. Follow checklist when going through check in or check out with guest. Always retrieve necessary identification documents and form of payment upon arrival. Attends promptly to guest needs and inquiries Perform various other duties as assigned Perform various other duties as assigned to meet business objectives EDUCATION AND EXPERIENCE Minimum of one (1) year in Front Desk Operations In-depth knowledge of hotel Front Desk operations Minimum of High School education KNOWLEDGE, SKILLS AND ABILITIES Basic computer skills Ability to communicate effectively verbally and in writing Ability to exceed expectations of guests and team members Excellent time management skills *The hiring process may consist of a phone interview, manager(s) interview, drug screen, background check, reference checks, and potential employment assessment. This job description is only intended to provide a general description of the benefits and compensation applicable to this position. Paid Time Off (PTO) is available for eligible associates in accordance with the Company's Paid Time Off policy. Specific compensation and benefit details will be discussed during the interview process. *Schulte Companies is an Equal Opportunity Employer.
    $22k-26k yearly est. 2h ago
  • Representative, Customer Service - Skilled

    Apidel Technologies 4.1company rating

    Guest service representative job in Portage, MI

    Job Description Responsible for total customer and sales representative satisfaction in order management Provides sales regions with prompt, quality service and support in a variety of areas including, but not limited to order entry, converting, order management (date matching, expedites), temp requests, weld warranty replacements, sample orders, and troubleshooting various order inquiries Prompt response to and resolution to Sales Rep issues (questions, requests, etc.) to the Reps satisfaction per company procedures and standards Effectively communicate with sales reps, regional managers, and other teams/departments (IBP, Schedulers, AR, Service Parts, Marketing) Perform administrative duties, run reports and special tasks/projects associated with support of capital sales business Accountable for the relaying of all communication from customers and sales force to internal teams related to order management and/or the manipulation to the scheduled deliver dates of capital equipment Back-up to Customer Support team when needed Will follow a standardized order entry process to ensure 100% accuracy for all orders (as defined by the company) that are submitted via phone, electronically or by fax. Accountable for all record-keeping as appropriate and in accordance with specifications. Must meet all training and documentation criteria. by company, departmental policies and regulatory procedures, identifying and recording all productivity issues or concerns to help root cause problems Builds relationships and fosters teamwork with fellow team members, leadership and individuals within other departments. Prioritizes and identifies activities and tasks, adjusting priorities when appropriate. Shift Label: 1st Shift 8:00 AM - 5:00 PM Monday, Tuesday, Wednesday, Thursday, Friday Shift Comments: Hybrid after fully trained M-W in office Th & F WFH
    $28k-35k yearly est. 2d ago
  • Auto Customer Service Reps

    Cole Chrysler Jeep Dodge Ram

    Guest service representative job in Marshall, MI

    15514 W Michigan Ave., Marshall, MI 49068 Porter/Service Writer TraineeExcellent Training, Benefits & Career Growth! Award-Winning Cole Chrysler Dodge Jeep Ramis a great place to have a rewarding career! Our Service Department is seeking a Porter/Service Writer Trainee, with the opportunity to advance to a Service Writer, to join our team. Apply now and drive your career forward with our growing organization. Cole Chrysler Jeep Dodge Ram is the proud recipient of the Customer First Excellence Award for employee engagement, customer treatment, facilities, and more. Cole Automotive Group is family-owned, appreciates our employees and invests in their success! Responsibilities - Porter/Service Writer Trainee: Keep the dealership parking lots organized, answer the phone, write up repair orders, park and move cars, wash cars, run errands, and more. Learn how to guide customers through the auto maintenance and repair process Learn how to advise customers on service options and costs and schedule appointments Greet customers, answer questions and offer additional services including special promotions Follow vehicle status from service bay entry through completion of work Keep customers informed of any changes that occur Review completed work order with customer and ensure their satisfaction Maintain high CSI scores Qualifications - Porter/Service Writer Trainee: Energetic with good customer service, computer and communication skills A positive attitude, good work ethic and professional appearance An self-starter that's conscientious, pleasant and dependable Able to multi-task in a fast-paced environment Valid driver's license and good driving record High school diploma Full-time Benefits: Competitive hourly pay Training Health and dental insurance 401(k) plan Paid time off Employee discounts Closed on Sundays Career advancement A positive and professional work environment RequiredPreferredJob Industries Customer Service
    $27k-35k yearly est. 24d ago
  • Representative II, Customer Service Operations

    Cardinal Health 4.4company rating

    Guest service representative job in Lansing, MI

    **What Customer Operations Support contributes to Cardinal Health** Customer Service is responsible for establishing, maintaining and enhancing customer business through contract administration, customer orders, and problem resolution. The Representative II, Customer Service Operations is responsible for providing services to customers by acting as a liaison in problem-solving, research and order problem/dispute resolution. **_Responsibilities_** + Offer professional and timely service as a representative of Cardinal Health at-Home + Support an inbound call queue, providing assistance in placing orders, searching products, processing returns, responding to order inquiries, providing delivery updates, and answering questions + Provide problem resolution for order issues in a timely manner **_Qualifications_** + High School diploma, GED or equivalent, or equivalent work experience, preferred + 2-4 years' experience in Customer Service preferred + Prior computer experience using Microsoft Office systems required + Team-oriented mindset + Demonstrate a passion for healthcare + Strong organizational skills and attention to detail **_What is expected of you and others at this level_** + Applies acquired job skills and company policies and procedures to complete standard tasks + Works on routine assignments that require basic problem resolution + Refers to policies and past practices for guidance, including usage of SOP's and written instructions. + Receives general direction on standard work; receives detailed instruction on new assignments + Consults with supervisor or senior peers on complex and unusual problems + Demonstrate excellent communication skills + Must be able to multitask in a fast-paced environment + Must maintain a distraction free workspace. **Anticipated hourly range:** $15.00 to $22.57 per hour **Bonus eligible:** No **Benefits:** Cardinal Health offers a wide variety of benefits and programs to support health and well-being. + Medical, dental and vision coverage + Paid time off plan + Health savings account (HSA) + 401k savings plan + Access to wages before pay day with my FlexPay + Flexible spending accounts (FSAs) + Short- and long-term disability coverage + Work-Life resources + Paid parental leave + Healthy lifestyle programs **Application window anticipated to close:** 10/31/2025 *if interested in opportunity, please submit application as soon as possible. _The hourly range listed is an estimate. Pay at Cardinal Health is determined by multiple factors including, but not limited to, a candidate's geographical location, relevant education, experience and skills and an evaluation of internal pay equity._ _Candidates who are back-to-work, people with disabilities, without a college degree, and Veterans are encouraged to apply._ _Cardinal Health supports an inclusive workplace that values diversity of thought, experience and background. We celebrate the power of our differences to create better solutions for our customers by ensuring employees can be their authentic selves each day. Cardinal Health is an Equal_ _Opportunity/Affirmative_ _Action employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, ancestry, age, physical or mental disability, sex, sexual orientation, gender identity/expression, pregnancy, veteran status, marital status, creed, status with regard to public assistance, genetic status or any other status protected by federal, state or local law._ _To read and review this privacy notice click_ here (***************************************************************************************************************************
    $15-22.6 hourly 51d ago
  • Plumbing Customer Service Representative

    Etna Supply 3.1company rating

    Guest service representative job in Lansing, MI

    Job Description Are you driven to provide exceptional service to customers? Do you have working knowledge of the Plumbing industry? Be the voice of our brand and support customers from start to finish. Your industry knowledge, strong communication skills, and problem-solving mindset will make you an essential part of our team and help us deliver the outstanding service our customers rely on. Join the team that has been powering growth and an excellent reputation for over 60 years! Etna Supply is an industry leader in plumbing, heating, underground, municipal, and fire protection wholesale distribution throughout Michigan, Indiana, Ohio, and Wisconsin. We are committed to sound financial principles, building partnerships that foster teamwork, and striving for continuous improvement. We are dedicated to fairness, integrity, and respect. What We Offer: Competitive compensation package including quarterly bonuses! 401(k) w/ company match Medical, Dental, and Vision Insurance Company provided and Voluntary Life Insurance Short Term and Long-Term Disability and more! Typical Responsibilities: Provides friendly and helpful customer service and create quotes for established customer working the job order form beginning to end Meet or exceed the expectations of our customers by providing a positive customer experience. Be a positive and professional representative of Etna in all customer and stakeholder interactions, acting with honesty and integrity. Communicate with customers, outside sales representatives, and vendors by phone and email. Support outside sales representatives by entering orders and accessing customer and product information. Prepare accurate project quotes by interpreting estimator, sales rep, and customer prepared material takeoffs. Gather manufacturer quotes and certifications for materials on project quotes, ensuring proper compliance to project requirements. Turn in proper documents for submittal requests in a timely manner Receive and process orders for product, following company SOP's. Type orders and quotes within the ERP system; preparing, posting, and closing work orders and projects as required. Create job files and organize paperwork as needed. Order products and equipment as needed and assist customers by tracking orders and troubleshooting when problems arise. Train others regarding department material applications and limitations. Coordinate shipping of orders and materials required with various departments. Address issues concerning billing or services rendered, referring complaints of service failures to designated departments for investigation. Assist in maintaining inventory control and monitor flow of materials, prepare and issue reports as needed. Back up warehouse and counter as needed. Communicate any/all product and vendor opportunities to sales leadership for review. Keep up to date on products and product features available. Attend internal, vendor, and industry trainings and meetings as required. Knowledge, Skills, and Abilities: Working knowledge of products sold and their applications. Ability to manage multiple tasks and priorities and easily adapt to changing situations. Effective communication, interpersonal, customer service, negotiation, judgement, decision making, organization, conflict management, problem solving, and stress management skills. Working knowledge of Microsoft Office products and Eclipse. Effectively read and interpret documents, such as blueprints, safety rules, operating and maintenance instructions, and procedures manuals. Ability to accurately add, subtract, multiply, and divide with or without using a calculator. Ability to accurately calculate figures and amounts such as margins, discounts, interest, proportions, percentages, area, circumference and volume. Education and/or Experience: High School Diploma or equivalent; or One year of related experience and training; or Equivalent combination of experience and education. Physical Demands and Working Conditions: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform these functions. Frequently required to sit; talk and hear; and use fingers. Regularly required to walk and stand, reach, grasp, and handle. Occasionally required to lift and/or move up to 25 pounds. Must be able to fulfill the essential job functions in a consistent state of alertness and a safe manner. Specific vision abilities required by this job include clear vision at 20 inches or less. We are an Equal Employment Opportunity Employer. M-F 7am-4:30pm
    $28k-35k yearly est. 3d ago
  • Customer Service Representative - Parts

    Block Imaging 3.2company rating

    Guest service representative job in Holt, MI

    We are looking for a Customer Service Representative to join our Parts Sales team and become an integral part of growing the parts business. This CSR will work synergistically with the team to serve our customers. Speed, accuracy and creativity are essential to developing a loyal customer base. Essential Functions and Job Duties: Handle all aspects of customer communication, follow-up and sales transactions for medical imaging parts requests and to grow the parts business. Receive and manage parts requests calls from customers Locate parts from inventory or outside sources Negotiate parts costs with Suppliers Creation of parts quotes for customers Develop creative solutions to resolve problems Initiate follow up calls to ensure customer satisfaction and develop relationships Working respectfully, cooperatively, and professionally with others in the best interest of the company Proactive activities that lead to growing relationships and the parts business overall Handling any other duties as assigned Requirements Role Competencies: Ability to set and meet goals, meet deadlines, and organize work to be completed in a timely manner Solve problems using initiative and critical thinking skills Ability to work on concurrent projects and ensure timelines are met Capable of building positive working relationships with team members, customers and vendors Ability to be flexible and resolve situations with confidence and mature leadership Team player who will foster communication among teams and share success Cultural Fit: Exhibit the Block Core Values of Growth, Integrity, Together, and Honor. Make choices that contribute to the development and reinforcement of the core values. Education or Relevant Experience: Education: Bachelor's Degree or equivalent required. Marketing, Finance, Supply Chain, Project Management, General Business, or Management preferred Supervisory Responsibilities: This position requires only self-supervision. Minimum Physical Expectations: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential function of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. If you have any questions, please contact Human Resources. Physical activity that requires often bending, stooping, reaching, climbing, kneeling and/or twisting. Physical activity that sometimes involves pushing and/or pulling over 25 lbs. but not more than 75 lbs. Physical activity that sometimes involves lifting over 25 lbs. but not more than 75 lbs. Physical activity that requires keyboarding, sitting, phone work and filing. Travel Requirements: N/A Work Environment Expectations: Temperature, noise level, whether the job is inside or outside, and other factors that will affect the person's working conditions while performing the job. Physical activity that sometimes requires exposure to loud noises that do not require ear plugs. Physical activity that often requires exposure to machinery. Physical activity that sometimes requires exposure to hazardous materials (MSDS available). Block Imaging Parts & Service is an Equal Opportunity Employer The above job definition information has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job. Job duties and responsibilities are subject to change based on changing business needs and conditions.
    $28k-35k yearly est. 4d ago
  • Customer Service Representative

    Rgbsi 4.7company rating

    Guest service representative job in Lansing, MI

    RGBSI, a leader in the engineering services industry, is dedicated to provide highest quality service to our clients and employees. We are proud to be primary partner to top companies in the automotive, aerospace, IT, media & entertainment, sports, energy, and finance industries. Because of our clients' continued growth, we are looking for an energetic professionals who enjoy working with people and to be a partner to leading US companies Job Description Qualifications: Strong communication skills to confidently explain information and converse with customers/clients Organizational skills to effectively process all paperwork/products Self-confidence to take the initiative to approach potential customers/clients Multitasking skills required Must be a team player Knowledge of basic Microsoft Office required. Basic knowledge of materials, i.e. characteristics of metals and plastics Experience Automotive / Aerospace industry background a plus 1-3 years of Customer Service experience required SAP experience a must Qualifications Associates degree or bachelors would be preferred All applicants must be U.S. persons within the meaning of ITAR. ITAR defines a U.S. person as a U.S. Citizen, U.S. Permanent Resident (i.e. 'Green Card Holder'), Political Asylee, or Refugee. Additional Information All your information will be kept confidential according to EEO guidelines.
    $28k-34k yearly est. 60d+ ago
  • Customer Service Rep(02634) - 1500 N Wayne St

    Domino's Franchise

    Guest service representative job in Angola, IN

    Friendly, outgoing personality, works well with others in a fast paced environment. Courteous and respectful to customers as well as other employees. Answer phone calls, take orders over the phone or in person, must be at least 16 years old, prepare all Domino's food items, prep, clean. Must have transportation to and from work.
    $28k-36k yearly est. 8d ago
  • Wabash Customer Service Representative

    New Life Transport Parts Center 4.1company rating

    Guest service representative job in Wyoming, MI

    Who We Are: New Life is a division of Hinton Transportation Investments, Inc. (HTI). HTI is actively seeking hard-working and growth-oriented individuals that are excited to advance their careers. HTI is a family-owned business with values centered around humility, consistency, and passion. With continuous growth and expansion nationwide, the company is eager to add new, talented individuals to the team! Job OverviewThe Customer Service Representative on the Wabash Parts team ensures existing customer accounts are supported and contribute to business results. This role will anticipate needs while managing the day-to-day workflow and prioritizing various projects. This role will have in-depth product knowledge and best practices of successful customer service. This role is responsible for maximizing results by building and maintaining customer relationships to grow sales, gross profit margin and overall profitability. Responsibilities and Duties Product Knowledge Continually grow technical, product, and application knowledge of parts essential to the heavy-duty vehicle aftermarket and keep current on new products and product updates to answer customer questions. Suggest sale of related parts when identical replacements are not available. Effectively communicate features, benefits, and warranty policy information to customers. Learn all facets of the heavy-duty truck and trailer parts industry. Sales Expertise Maintain current and growing customer accounts. Maintain call volume key performance indicators (KPIs). Maximize sales and gross profit within a defined territory and ensure sales goals are met. Identify opportunities of customer's future needs to drive sales. Leverage sales force automation tools to identify opportunities within accounts. Communicating opportunities and challenges to management. Customer Service Advise customers and answer questions about products, prices, availability, and product features. Maintain consistent and clear communication with customers both in-person and electronically (phone and email). Engage with customers to determine immediate and long-term needs. Build customer accounts through open and interactive communication. Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution. Maintain an on-going liaison between Wabash Parts and its customers. Skills and Qualifications High School Diploma (or GED) required. Associate's or Bachelor's degree (or currently pursuing) in Sales, Marketing, and/or Business, OR 3-5 years of sales, customer service, heavy-duty truck and trailer equipment sales, automotive parts sales or related industry experience required. Proficient in Microsoft Office Suite products with ability to conduct basic database tasks in Excel. Experience with an enterprise resource planning (ERP) system and/or sales force automation tools preferred. Proven ability to make and maintain sales and customer accounts. Excellent verbal and written communication skills. Ability to provide personable and professional customer service. Strong analytical, critical thinking and time management skills. Strong active listening and strategic influencing skills. Demonstrated ability to build strong relationships with all levels of internal and external personnel. Ability to stay adaptable to changing environments and tasks. Physical Requirements Must be able to lift/carry 50 lbs. infrequently. Prolonged periods of sitting at a desk and working on a computer. Full-time in office role. No travel required. Benefits: Affordable Medical, Dental, and Vision Insurance Life Insurance/Accidental Death/Long Term Disability - Company Paid Supplemental Life Insurance 401(k) + Company Match! PTO after 30 days Paid Holidays after 30 days Parental Leave after 6 Months of Hire Employee Assistance Program (EAP) ***Employees are eligible for benefits the 1st of the month following 60 days*** Why work for HTI? Hinton Transportation Investments is an industry leader in heavy duty truck and trailer parts sales. The organization has over 30 locations nationwide and globally. Hinton prides itself on internal upward mobility, leading to more opportunities for YOU! Hinton Transportation Investments is an Equal Opportunity Employer.
    $28k-36k yearly est. Auto-Apply 50d ago
  • Customer Service Representative

    Copart 4.8company rating

    Guest service representative job in Wayland, MI

    Copart, Inc. a technology leader and the premier online vehicle auction platform globally, with over 200 facilities located across the world, Copart links vehicle sellers to more than 750,000 buyers in over 190 countries. We believe in providing an unmatched experience, every day and everywhere, driven by our people, processes, and technology. The Customer Service Representative (CSR) provides exceptional customer service to internal and external customers of Copart. Through a thorough understanding of Copart practices, the CSR offers solutions that aid and facilitate a unique customer service experience. The primary function of this role is to obtain the release of vehicles that are located at body shops and/or other locations including residences. In addition to other office support functions as needed. The CSR is the face of the Company as they are often the first interaction our customers have with Copart. Through a thorough understanding of Copart practices, the CSR offers solutions that aid and facilitate a unique customer service experience. Understanding client needs and offering solutions and support. Position may expand to include Chat and Email Customer Support. Answer and place calls in a professional manner. Measured on call quality -- (Knowledge, level of professionalism, time to place follow-up calls) Focus on a call resolution& use company resources to gather information and offer solutions to meet customer needs. Other duties as assigned. Required Skills and Experience: One year of office support experience in a customer service role preferred High School diploma Excellent customer service skills and attitude Excellent written and verbal skills Proficient with office equipment Attention to detail Problem-solving Computer proficiency - MS Suite Typing speed 45WPM Professional appearance Ability to multi-task in a fast-paced environment Bilingual skills a plus Occasional overtime as needed Pay $18.00 - $20.29 per hour Benefits Summary: · Medical/Dental/Vision · 401k plus a company match · ESPP - Employee Stock Purchase Plan · EAP - Employee Assistance Program (no cost to you) · Vacation & Sick pay · Paid Company Holidays · Life and AD&D Insurance · Discounts Along with many other employee benefits. At Copart, we are focused on harnessing the power of diversity, inclusion, and collaboration. By embracing diverse perspectives, we open doors to innovation and unleash the full potential of our team. We are dedicated to fostering a workplace where everyone feels appreciated, included, and inspired to grow and contribute meaningfully. E-Verify Program Participant: Copart participates in the Department of Homeland Security U.S. Citizenship and Immigration Services' E-Verify program (For U.S. applicants and employees only). Please click below to learn more about the E-Verify program: E-verify Participation Right to Work
    $18-20.3 hourly Auto-Apply 60d+ ago
  • Front Desk Agent at onemissionsociety.org

    Onemissionsociety.org 4.3company rating

    Guest service representative job in Freeport, MI

    Job Description Onemissionsociety.Org in Greenwood, IN is looking for one front desk agent to join our team. We are located on 941 Fry Road. Our ideal candidate is self-driven, punctual, and hard-working. Responsibilities Greet and welcome guests in a friendly and professional manner Answer and screen phone calls Organize and schedule meetings as needed Maintaining office cleanliness and organization of resources Qualifications Proven experience working as a front desk agent or similar position Knowledge of spreadsheets and word processing documents Excellent customer service skills and courteous phone manner Time-management and organizational skills We are looking forward to reading your application.
    $27k-32k yearly est. 4d ago
  • Customer Service Representative

    A-1 Mechanical of Michigan

    Guest service representative job in Lansing, MI

    Job Summary: A-1 Mechanical is currently looking for Customer Service Rep. This position offers the training necessary to establish you in a reputable trade, and create career growth potential. Our company was established in 1983, and we provide HVAC Repair, Replacement and Installation services. The services we provide range from new construction installations of single family, multifamily and commercial fields. To HVAC technical repairs, or retro installations for customers who've purchased a new furnace, or air conditioner. Job Function: You'll learn the entire process of a Customer Service Rep from taking calls, understanding various questions with the capability of answering them. Scheduling appointed calls to the service technicians and following the designed system of our service department. Deliver a 5 star experience every day to every customer and employee - always communicate positively with integrity, professionalism, and empathy. Be proactive, and problem solve customer situations with the technician. While also providing minor HVAC support to the customer. Respond, communicate, and solve customers concerns urgently and professionally. Understand the dispatch board and making sure the technicians are efficient with their calls. Coordinate customer and vendor calls to the A-1 Mechanical team. Reschedule conflicting calls when necessary. Review the after hour calls, get with the on call technician for necessary notes. Maximize technician efficiency and customer experience for routing and experience level. Ensure great customer service by communicating and notifying customer of arrivals, and delays. Coordinate and schedule part replacement jobs. Watch GPS for dispatching purposes and inform customers of technicians route to call location if necessary. Position Benefits: Health, Dental and Vision Insurance Holiday, and Paid Vacation Life Insurance Long and Short Term Disability Insurance 401k with match Required Qualifications: High School Diploma or equivalent Willingness to learn and work hard Preferred Qualifications: Technically inclined, understand all general Microsoft Office applications
    $27k-36k yearly est. 60d+ ago
  • Night Auditor - Springhill Suites Portage MI

    Springhill Suites Portage Mi

    Guest service representative job in Portage, MI

    Job Description Hotel Equities, a multi-award-winning hotel development and hospitality management company, is currently searching for a remarkable Night Audit for the Springhill Suites Portage, MI. Night Auditor (Overnight Shift 11 PM-7 AM) Job Purpose: The Front Desk Night Auditor is often the first point of contact and the first impression for guests. Warm, knowledgeable service and helpful guidance reassure guests they've made the right choice to stay with us. Check guests in, issue room keys, and provide information on hotel services and room location. Ensure required identification is taken from guests at check-in in line with local legislative requirements. Answer phones in a prompt and courteous manner. Up-sell rooms where possible to maximize hotel revenue. Answer, record and process all guest calls, messages, requests, questions or concerns. Record guest preferences in the system. Check guests out, including resolving any late or disputed charges. Accurately process all cash and credit card transactions using established procedures. Issue, control and release guest safe-deposit boxes in line with hotel procedures. Communicate any outstanding guest requests or issues to management that may require additional monitoring or follow-up. Take action to solve guest problems/complaints using appropriate service recovery guidelines. Follow established hotel safety protocols and procedures at all times. Immediately report any health and safety incident, security breaches, concerns or suspicious behavior to the supervisor or manager on duty. May routinely book guest reservations for individuals and/or groups that are requested either by phone or from within the hotel; process cancellations, revisions, and information updates on changes. Work as part of a team and communicate with other departments as per hotel procedures to ensure excellent quality and service. Perform other duties as assigned including guest room tours, concierge services, special guest requests, etc Qualifications and Requirements: High School diploma /Secondary qualification or equivalent. Experience with Marriott, Hilton, IHG, Wyndham or Hyatt processes and standards. This job requires the ability to perform the following: Frequently standing up behind the desk and front office areas. Carrying or lifting items weighing up to 50 pounds / 23 kilograms. Handling objects, products and computer equipment. Basic computer skills to operate various property management and reservations systems, etc. Other: Being passionate about people and service. Strong communication skills are essential when interacting with guests and employees. Reading and writing abilities are used often when completing paperwork, logging issues/complaints/requests/ information updates, etc. Basic math skills are used frequently when handling cash or credit. Problem-solving, reasoning, motivating, and training abilities are often used. Have the ability to work a flexible schedule including nights, weekends and/or holidays Amazing Benefits At A Glance: Team Driven and Values Based Culture Medical/Dental/Vision Vacation & Holiday Pay Same-day pay available Employee Assistance Program Career Growth Opportunities/ Manager Training Program Reduced Room Rates throughout the portfolio Third Party Perks (Movie Tickets, Attractions, Other) 401(k) Employee assistance program Employee discount Flexible schedule Flexible spending account Life insurance Parental leave Referral program
    $25k-31k yearly est. 18d ago
  • Call Center - Customer Service Representative

    Spherion Staffing

    Guest service representative job in East Lansing, MI

    Spherion Staffing is currently looking for 50 CSR's to handle inbound customer calls. The Ideal candidate must be an energetic customer service representatives with a desire work in a fast-paced call center environment for a leading business in the Lansing, MI area. You MUST be available to start 03/23/15! The cut of date to be considered for this position is 3/13/15. If you would like to apply please stop by our office to interview between the hours of 9am - 1pm, no appointments necessary. We are located at: Spherion Staffing: 106 East Grand River Ave. Lansing, MI 48906 Phone: 517-999-9060 Also we can schedule appointments to interview on off hours upon request. Job Description Provide superlative service and support to customers via the phone, including: Assisting customers with various inquiries in a timely manner and with a high degree of professionalism Researching and resolving customer issues Inputting customer information into client systems Managing transactions and changes to accounts Offering solutions that optimize the customer experience and retain their business Spherion offers a competitive compensation and benefits package. Full-time, long term role $11/hour-$12.50/hour Bilingual a plus!! **Spanish & Arabic languages** Must be available Monday - Friday 7am - 7pm Qualifications Exceptional customer service skills Strong communication and problem-solving skills Ability to thrive in a high-energy, fast-paced call center environment Proficient in Microsoft Outlook, Word and Excel Capable of resolving issues expeditiously and professionally Ability to multi-task and work well under pressure Team player with a positive, can-do attitude Experience or specialized knowledge preferred (not required) High school diploma (or equivalent) required Additional Information Must be available between the hours M-F 7am - 7pm - NO WEEKENDS Salary $11.00 an hour
    $11 hourly 60d+ ago
  • Guest Service Associate

    at Portage

    Guest service representative job in Portage, MI

    Are you looking for a FUN and AMAZING place to work? Then look no further because Aqua Tots Swim Schools is where you want to be! Aqua Tots is looking for a Guest Service Associate. Must be friendly, able to multitask, work with a team, work in a VERY fast paced environment, and love kids! Looking to fill position ASAP. Hiring process can take less than 1 week!! Salary: $15+/per hour We offer: Flexible set schedules with weekend nights off Paid training Weekly pay Bonuses Weekend meals Room to grow Part-time employment with the opportunity for extra shifts Requirements: Availability to work one weekend shift from 8:30am-3pm (Saturday or Sunday) Ability to effectively sell our swim program to clients Maintain a clean, organized, and safe work area Customer service Ability to build professional relationships with staff and customers We seek individuals who: Are self-motivated and thrive in achieving daily, weekly, and monthly sales goals. Can provide exceptional communication and listening skills. Have the ability to generate sales that exceed personal sales goals. Can provide compelling presentations of our services that will overcome objections and close additional sales. Embody the company's core values in their work approach Demonstrate effective phone etiquette Be a part of something bigger, apply today! No seasonal hires, please!
    $15 hourly 60d+ ago
  • Front Desk Agent

    Gun Lake Tribal Gaming

    Guest service representative job in Wayland, MI

    The Front Desk Agent plays a pivotal role in ensuring a high level of guest satisfaction and maintaining the prestigious standards of our AAA Four Diamond Hotel Casino Resort. This position is critical in shaping the guest experience, requiring a blend of professional appearance, excellent communication skills, operational efficiency, and a warm, welcoming demeanor. About Us: At Gun Lake Casino Resort, every Team Member is an ambassador, essential to the success of our company and our culture. We expect that all Team Members take personal ownership in ensuring that everything they do is in the best interest of Gun Lake Casino Resort and embody the core values of the Seven Grandfather Teachings: Love: Love your brothers and sisters and share with them. Truth: Be true in everything you do. Be true to yourself and to your fellow Humans. Respect: You must give respect if you expect respect. Respect everyone, all persons, and all the things created. Bravery: To do what is right, even in the most difficult of times. Honesty: Be honest in every action and provide good feelings in your heart. Wisdom: We cherish knowledge; wisdom is used for the good of the people. Humility: Know that you are equal to everyone else, no better, no less. In this Role: Serve as the first point of contact for guests. Responsibilities include greeting guests upon arrival, providing a swift and efficient check-in and check-out process, and handling guest inquiries with high professionalism. Manage room bookings and reservations on day of, including non-reserved walk-ins, using hotel booking and reservation software, ensuring accuracy in guest details and any special requests. Address and resolve guest complaints and issues promptly. Escalate complex issues to management as necessary, ensuring guest satisfaction while adhering to company policies. Serve as a liaison between guests and other hotel departments such as housekeeping, maintenance, and restaurant services to fulfill guest requests and requirements. Handle billing and payment processes, including adjustments and room charges, ensuring all transactions are accurate and secure. Provide guests with information regarding hotel services, facilities, and local attractions. Assist guests in planning dining, entertainment, or other activities within the resort. Maintain accurate records on the pass-down log of guest interactions, transactions, reservations, and all key incidents regarding guest services. All other duties as assigned. Essential Qualifications: Must be 18+ years of age. High school diploma or GED equivalent required. Some college or a college degree in hotel and restaurant management or related field is preferred. Experience with hotel management software and basic front desk operations preferred. Must have strong interpersonal and communication skills with a focus on guest service. Demonstrate exceptional guest service skills, with a focus on creating memorable experiences for guests. Keen attention to detail in all administrative and transactional tasks performed on keyboard and desktop computers. Ability to quickly assess and resolve conflicts and discrepancies. Capable of managing multiple tasks in a fast-paced environment. Must hold or be able to obtain Gun Lake Tribal Gaming Commission license. Maintains a professional appearance and demeanor that reflects the hotel's AAA Four Diamond service standards. Availability and willingness to work extended hours including nights, weekends, and holidays as business requires. Physical Requirements: Requires normal, corrective vision range, the ability to see color, and the ability to distinguish letters, numbers, and symbols. Ability to read, write, and input data into the computer. Must have the manual dexterity to operate job-related equipment. Must have the ability to access all properties and areas. Ability to sit and work on a computer station for a long period of time. Must be capable of lifting 50 lbs with or without assistance. Work Conditions: Work is typically in an office environment, front desk, or back of front desk area. Work areas may be warm, cold, or noisy and may contain second-hand smoke. Tasks may be required to be performed from a sitting or non-sitting position in a confined area. Team Members may be required to stand, walk, lift, reach, push, pull, and grasp. Disclaimer and Conditions of Employment: The above statements are intended to describe the general nature and level of work being performed by persons assigned to this job. These statements are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required. All applicants must be able to demonstrate their US work authorization during the employment verification process. The pre-employment process also requires the ability to pass a criminal background investigation, and drug test. Indian Preference: The Match-E-Be-Nash-She-Wish Band of Pottawatomi Indians abides by Native American preference in its hiring and employment policies. Gun Lake Tribal Gaming Authority reserves the right to make changes to the above job description as necessary.
    $26k-31k yearly est. Auto-Apply 60d+ ago
  • Representative II, Customer Service Operations

    Cardinal Health 4.4company rating

    Guest service representative job in Lansing, MI

    **What Customer Operations Support contributes to Cardinal Health** Customer Service is responsible for establishing, maintaining and enhancing customer business through contract administration, customer orders, and problem resolution. The Representative II, Customer Service Operations is responsible for providing services to customers by acting as a liaison in problem-solving, research and order problem/dispute resolution. **_Responsibilities_** + Offer professional and timely service as a representative of Cardinal Health at-Home + Support an inbound call queue, providing assistance in placing orders, searching products, processing returns, responding to order inquiries, providing delivery updates, and answering questions + Provide problem resolution for order issues in a timely manner **_Qualifications_** + High School diploma, GED or equivalent, or equivalent work experience, preferred + 2-4 years' experience in Customer Service preferred + Prior computer experience using Microsoft Office systems required + Team-oriented mindset + Demonstrate a passion for healthcare + Strong organizational skills and attention to detail **_What is expected of you and others at this level_** + Applies acquired job skills and company policies and procedures to complete standard tasks + Works on routine assignments that require basic problem resolution + Refers to policies and past practices for guidance, including usage of SOP's and written instructions. + Receives general direction on standard work; receives detailed instruction on new assignments + Consults with supervisor or senior peers on complex and unusual problems + Demonstrate excellent communication skills + Must be able to multitask in a fast-paced environment + Must maintain a distraction free workspace. **Anticipated hourly range:** $15.70 per hour to $22.50 per hour **Bonus eligible:** No **Benefits:** Cardinal Health offers a wide variety of benefits and programs to support health and well-being. + Medical, dental and vision coverage + Paid time off plan + Health savings account (HSA) + 401k savings plan + Access to wages before pay day with my FlexPay + Flexible spending accounts (FSAs) + Short- and long-term disability coverage + Work-Life resources + Paid parental leave + Healthy lifestyle programs **Application window anticipated to close:** 02/16/2026 *if interested in opportunity, please submit application as soon as possible. _The hourly range listed is an estimate. Pay at Cardinal Health is determined by multiple factors including, but not limited to, a candidate's geographical location, relevant education, experience and skills and an evaluation of internal pay equity._ _Candidates who are back-to-work, people with disabilities, without a college degree, and Veterans are encouraged to apply._ _Cardinal Health supports an inclusive workplace that values diversity of thought, experience and background. We celebrate the power of our differences to create better solutions for our customers by ensuring employees can be their authentic selves each day. Cardinal Health is an Equal_ _Opportunity/Affirmative_ _Action employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, ancestry, age, physical or mental disability, sex, sexual orientation, gender identity/expression, pregnancy, veteran status, marital status, creed, status with regard to public assistance, genetic status or any other status protected by federal, state or local law._ _To read and review this privacy notice click_ here (***************************************************************************************************************************
    $15.7-22.5 hourly 4d ago
  • Customer Service Rep(01207) - 1019 E State Rd

    Domino's Franchise

    Guest service representative job in Lansing, MI

    Here at Domino's, we live to beat the rush and make it possible to make, bake and take pizzas during the hungry hours of the day and night. If you're a friendly, energetic, and customer-focused individual who enjoys a fast-paced environment, we'd love to have you on our team! Whether it's your hobby, main-gig, or supplemental job, we're bound to have just the thing for you! Requirements: Must be 16 years of age or older Our Ideal Candidate: Shows up to every scheduled shift in full uniform & ready to work Has the ability to work in a fast-paced environment Demonstrates exceptional customer service, communication and teamwork skills Prepares high-quality products to standard Assists in oven tending and expediting orders out the door to ensure our customers receive the very best experience Assists us in maintaining a clean and sanitary workplace Follows all relevant food health and safety requirements Loves to have FUN!!! What We Offer: A FUN work environment with a GREAT company culture Daily access to your earned wages BEFORE payday Employee discounts Flexible schedules Ongoing career and leadership development Advancement opportunities Health, Dental and Vision Insurance Additional policies available Additional Information All your information will be kept confidential according to EEO guidelines
    $27k-36k yearly est. 2d ago
  • Lead Guest Relations Representative

    Gun Lake Tribal Gaming

    Guest service representative job in Wayland, MI

    This role will play a key role in supporting the Guest Services Supervisor in the daily operations of the Guest Relations/Call Center team. Your primary responsibility will be to assist in overseeing the Guest Service Attendants (GSAs), ensuring they are performing their tasks efficiently and meeting all AAA Four Diamond and Gun Lake Casino Resort's service standards. You will provide guidance, training, and support to the GSAs, helping to maintain the highest level of guest satisfaction. Your role will also involve handling escalated guest issues, ensuring seamless communication within the team, and contributing to the overall excellence of our resort's guest services. By assisting the Guest Services Supervisor and ensuring that the GSAs perform their tasks to the highest standards, you will contribute to creating memorable experiences for our guests and enhancing the overall success of our resort. About Us: At Gun Lake Casino Resort, every Team Member is an ambassador, essential to the success of our company and our culture. We expect that all Team Members take personal ownership in ensuring that everything they do is in the best interest of Gun Lake Casino Resort and embody the core values of the Seven Grandfather Teachings: Love : Love your brothers and sisters and share with them. Truth : Be true in everything you do. Be true to yourself and to your fellow Humans. Respect : You must give respect if you expect respect. Respect everyone, all persons, and all the things created. Bravery : To do what is right, even in the most difficult of times. Honesty : Be honest in every action and provide good feelings in your heart. Wisdom : We cherish knowledge; wisdom is used for the good of the people. Humility : Know that you are equal to everyone else, no better, no less. In this Role: Assist the Guest Services Supervisor in overseeing the daily operations of the call center. Help monitor and ensure that GSAs are performing their tasks efficiently and adhering to service standards. Provide on-the-job training and guidance to GSAs to enhance their skills and service delivery. Conduct regular check-ins with GSAs to address any challenges and provide feedback. Support GSAs in handling complex or escalated guest inquiries and issues. Interact with guests in a friendly and courteous manner, ensuring all guest opportunities are handled promptly and professionally. Assist GSAs in recognizing opportunities to engage with guests and inquire how else we can make their visit totally complete and enjoyable. Support GSAs in offering dinner reservations and providing information on other resort amenities and services. Maintain a working knowledge of promotions and special events to effectively explain them to guests. Ensure efficient handling of incoming calls on a multi-line phone system by the GSAs. Assist in expediting internal or external customer requests by utilizing handheld radios or calling the appropriate department or team member. Ensure GSAs provide accurate information to guests on casino amenities, services offered, restaurants, entertainment, and special promotions. Assist in maintaining accurate records of guest interactions, inquiries, and actions taken by the GSAs. Ensure proper documentation and record-keeping procedures are followed by the team. Support the Guest Services Supervisor in other clerical duties and administrative tasks as needed. Foster a team-oriented work environment, promoting collaboration and support among team members. Communicate effectively both written and verbally with guests, team members, and management. Uphold excellent grooming and uniform standards for yourself and the GSAs All other duties as assigned. Essential Qualifications: Must be 21+ years of age. Must possess a High School Diploma or GED. Six (6) months of customer service and/or call center related experience or training; or equivalent combination of education and experience. Work experience in the gaming or hospitality industry is preferred. Must be able to obtain a gaming license with the Gun Lake Tribal Gaming Commission. Physical Requirements: Requires normal, corrective vision range, the ability to see color, and the ability to distinguish letters, numbers, and symbols. Must have the manual dexterity to operate job-related equipment. Ability to sit, walk, stand, run, and climb stairs for the duration of shift. Must have the ability to access all properties and areas. Must be able to lift up to 50 lbs. with or without assistance. Ability to read, write, and input data into the computer. Ability to stoop, crouch and kneel. Work Conditions: Work is typically in an office environment or out on the casino floor. Work areas may be warm, cold, or noisy and may contain second-hand smoke. Tasks may be required to be performed from a sitting or non-sitting position in a confined area. Team Members may be required to stand, walk, lift, reach, push, pull, and grasp. Disclaimer and Conditions of Employment: The above statements are intended to describe the general nature and level of work being performed by persons assigned to this job. These statements are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required. All applicants must be able to demonstrate their US work authorization during the employment verification process. The pre-employment process also requires the ability to pass a criminal background investigation, and drug test. Indian Preference: The Match-E-Be-Nash-She-Wish Band of Pottawatomi Indians abides by Native American preference in its hiring and employment policies. Gun Lake Tribal Gaming Authority reserves the right to make changes to the above job description as necessary.
    $27k-34k yearly est. Auto-Apply 4d ago

Learn more about guest service representative jobs

How much does a guest service representative earn in Battle Creek, MI?

The average guest service representative in Battle Creek, MI earns between $19,000 and $31,000 annually. This compares to the national average guest service representative range of $20,000 to $34,000.

Average guest service representative salary in Battle Creek, MI

$24,000

What are the biggest employers of Guest Service Representatives in Battle Creek, MI?

The biggest employers of Guest Service Representatives in Battle Creek, MI are:
  1. DoubleTree by Hilton Portland
  2. Doubletree
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