Customer Service Representative (Part-Time)
Guest service representative job in Jackson, MI
***Shift available: 2:30 PM - 8:00 PM***
Stable and growing organization
Competitive weekly pay
Quick advancement
Customized training program
Professional, positive and people-centered work environment
Modern facilities
Responsibilities
Customer Service Representatives are responsible for assisting Dayton Freight customers with a variety of inquires including freight pickup requests, rate quotes or freight charges, hot shipments, shipment tracing and appointments or special requests.
Assist the Service Center Manager
Take and deliver messages for the Service Center Manager and Account Managers
Provide assistance to Drivers
Prepare bills of lading and delivery receipts
Maintain excellent communication with external and internal customers as well as interline companies
May be asked to assist with:
Payroll
Data entry
Freight reports
Driver collect reports
Billing and filling
Qualifications
Skillful in Microsoft Office Programs
Excellent keyboarding skills
Has worked in a fast paced environment and has excellent attention to detail
Experience with handling a high volume of phone calls
Exceptional communication and customer service skills
Benefits
Stable and growing organization
Competitive weekly pay
Quick advancement
Customized training program
Professional, positive and people-centered work environment
Modern facilities
***Morning and Evening Shifts available***
Auto-ApplyGuest Service Representative (FT)
Guest service representative job in East Lansing, MI
Schulte Companies is seeking an energetic, experienced, and hands on Guest Service Representative to join our team! Schulte Companies is an organization whose success is rooted in its service culture. Our mission is to exude hospitality, be respectful and authentic, prioritize the needs of our internal and external stakeholders above our own, and continuously strive to make a positive impact in all we do. We are passionate hoteliers eager to add like-minded people to our rapidly growing team!
What's in it for you? When you join Schulte Companies you'll be part of a team committed to an inclusive, employee-focused workplace that is invested in your development. We want you to feel engaged, empowered, and excited to grow with us. After all, we believe our greatest and most valuable asset is our people! Schulte Companies provides a rewarding, fun and flexible work environment, exciting perks, an atmosphere designed to encourage and promote career growth within the company and a robust benefit package including, but not limited to:
Work Today, Get Paid today, with Daily Pay!
Free Telemedicine and Virtual Mental Health care access for all Associates starting day one!
Multiple Health Insurance and Life Insurance options
401k Plan + Company Match for eligible associates
Paid Time Off
Holiday Pay
Pet Insurance
Employee Assistance Program
Schulte Savings Marketplace Discounts on event tickets, electronics, gym memberships + more!
Our Company: Schulte Companies is a leading third-party management company with deep, multi-generational experience in all facets of the hospitality industry. We are a diverse team of innovative hoteliers and restauranteurs operating more than 200 locations across 38 states and 3 countries. Our portfolio includes a wide array of reputable brands like Marriott, Hilton, IHG and Hyatt as well as many unique, independent, boutique and lifestyle properties and restaurants.
JOB DUTIES AND RESPONSIBILITIES
Greets guests as they arrive, focus on personal recognition
Reviews arrival lists daily and assists in preparing and assembling welcome amenities
Escort VIPs to room and check them in prior to arrival
Answer the telephone within three rings with a smile and answer questions accordingly or transfer as needed
Responsible for issued bank. Count bank at beginning and end of shift. Ensure that all cash drops are done in accordance to with proper cash handling procedures and report all cash over/ shorts to management.
Keep front desk area clean and organized.
Assisting with lobby activation as needed.
Utilize proper procedures when handling guest PPI data.
Follow checklist when going through check in or check out with guest. Always retrieve necessary identification documents and form of payment upon arrival.
Attends promptly to guest needs and inquiries
Perform various other duties as assigned
Perform various other duties as assigned to meet business objectives
EDUCATION AND EXPERIENCE
Minimum of one (1) year in Front Desk Operations
In-depth knowledge of hotel Front Desk operations
Minimum of High School education
KNOWLEDGE, SKILLS AND ABILITIES
Basic computer skills
Ability to communicate effectively verbally and in writing
Ability to exceed expectations of guests and team members
Excellent time management skills
*The hiring process may consist of a phone interview, manager(s) interview, drug screen, background check, reference checks, and potential employment assessment. This job description is only intended to provide a general description of the benefits and compensation applicable to this position. Paid Time Off (PTO) is available for eligible associates in accordance with the Company's Paid Time Off policy. Specific compensation and benefit details will be discussed during the interview process.
*Schulte Companies
is an Equal Opportunity Employer.
Representative, Customer Service - Skilled
Guest service representative job in Portage, MI
Job Description
Responsible for total customer and sales representative satisfaction in order management Provides sales regions with prompt, quality service and support in a variety of areas including, but not limited to order entry, converting, order management (date matching, expedites), temp requests, weld warranty replacements, sample orders, and troubleshooting various order inquiries
Prompt response to and resolution to Sales Rep issues (questions, requests, etc.) to the Reps satisfaction per company procedures and standards
Effectively communicate with sales reps, regional managers, and other teams/departments (IBP, Schedulers, AR, Service Parts, Marketing)
Perform administrative duties, run reports and special tasks/projects associated with support of capital sales business
Accountable for the relaying of all communication from customers and sales force to internal teams related to order management and/or the manipulation to the scheduled deliver dates of capital equipment
Back-up to Customer Support team when needed
Will follow a standardized order entry process to ensure 100% accuracy for all orders (as defined by the company) that are submitted via phone, electronically or by fax.
Accountable for all record-keeping as appropriate and in accordance with specifications.
Must meet all training and documentation criteria. by company, departmental policies and regulatory procedures, identifying and recording all productivity issues or concerns to help root cause problems
Builds relationships and fosters teamwork with fellow team members, leadership and individuals within other departments.
Prioritizes and identifies activities and tasks, adjusting priorities when appropriate.
Shift Label:
1st Shift 8:00 AM - 5:00 PM Monday, Tuesday, Wednesday, Thursday, Friday
Shift Comments:
Hybrid after fully trained M-W in office Th & F WFH
Auto Customer Service Reps
Guest service representative job in Marshall, MI
15514 W Michigan Ave., Marshall, MI 49068
Porter/Service Writer TraineeExcellent Training, Benefits & Career Growth!
Award-Winning Cole Chrysler Dodge Jeep Ramis a great place to have a rewarding career! Our Service Department is seeking a Porter/Service Writer Trainee, with the opportunity to advance to a Service Writer, to join our team. Apply now and drive your career forward with our growing organization.
Cole Chrysler Jeep Dodge Ram is the proud recipient of the Customer First Excellence Award for employee engagement, customer treatment, facilities, and more. Cole Automotive Group is family-owned, appreciates our employees and invests in their success!
Responsibilities - Porter/Service Writer Trainee:
Keep the dealership parking lots organized, answer the phone, write up repair orders, park and move cars, wash cars, run errands, and more.
Learn how to guide customers through the auto maintenance and repair process
Learn how to advise customers on service options and costs and schedule appointments
Greet customers, answer questions and offer additional services including special promotions
Follow vehicle status from service bay entry through completion of work
Keep customers informed of any changes that occur
Review completed work order with customer and ensure their satisfaction
Maintain high CSI scores
Qualifications - Porter/Service Writer Trainee:
Energetic with good customer service, computer and communication skills
A positive attitude, good work ethic and professional appearance
An self-starter that's conscientious, pleasant and dependable
Able to multi-task in a fast-paced environment
Valid driver's license and good driving record
High school diploma
Full-time Benefits:
Competitive hourly pay
Training
Health and dental insurance
401(k) plan
Paid time off
Employee discounts
Closed on Sundays
Career advancement
A positive and professional work environment
RequiredPreferredJob Industries
Customer Service
Representative II, Customer Service Operations
Guest service representative job in Lansing, MI
**What Customer Operations Support contributes to Cardinal Health** Customer Service is responsible for establishing, maintaining and enhancing customer business through contract administration, customer orders, and problem resolution.
The Representative II, Customer Service Operations is responsible for providing services to customers by acting as a liaison in problem-solving, research and order problem/dispute resolution.
**_Responsibilities_**
+ Offer professional and timely service as a representative of Cardinal Health at-Home
+ Support an inbound call queue, providing assistance in placing orders, searching products, processing returns, responding to order inquiries, providing delivery updates, and answering questions
+ Provide problem resolution for order issues in a timely manner
**_Qualifications_**
+ High School diploma, GED or equivalent, or equivalent work experience, preferred
+ 2-4 years' experience in Customer Service preferred
+ Prior computer experience using Microsoft Office systems required
+ Team-oriented mindset
+ Demonstrate a passion for healthcare
+ Strong organizational skills and attention to detail
**_What is expected of you and others at this level_**
+ Applies acquired job skills and company policies and procedures to complete standard tasks
+ Works on routine assignments that require basic problem resolution
+ Refers to policies and past practices for guidance, including usage of SOP's and written instructions.
+ Receives general direction on standard work; receives detailed instruction on new assignments
+ Consults with supervisor or senior peers on complex and unusual problems
+ Demonstrate excellent communication skills
+ Must be able to multitask in a fast-paced environment
+ Must maintain a distraction free workspace.
**Anticipated hourly range:** $15.00 to $22.57 per hour
**Bonus eligible:** No
**Benefits:** Cardinal Health offers a wide variety of benefits and programs to support health and well-being.
+ Medical, dental and vision coverage
+ Paid time off plan
+ Health savings account (HSA)
+ 401k savings plan
+ Access to wages before pay day with my FlexPay
+ Flexible spending accounts (FSAs)
+ Short- and long-term disability coverage
+ Work-Life resources
+ Paid parental leave
+ Healthy lifestyle programs
**Application window anticipated to close:** 10/31/2025 *if interested in opportunity, please submit application as soon as possible.
_The hourly range listed is an estimate. Pay at Cardinal Health is determined by multiple factors including, but not limited to, a candidate's geographical location, relevant education, experience and skills and an evaluation of internal pay equity._
_Candidates who are back-to-work, people with disabilities, without a college degree, and Veterans are encouraged to apply._
_Cardinal Health supports an inclusive workplace that values diversity of thought, experience and background. We celebrate the power of our differences to create better solutions for our customers by ensuring employees can be their authentic selves each day. Cardinal Health is an Equal_ _Opportunity/Affirmative_ _Action employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, ancestry, age, physical or mental disability, sex, sexual orientation, gender identity/expression, pregnancy, veteran status, marital status, creed, status with regard to public assistance, genetic status or any other status protected by federal, state or local law._
_To read and review this privacy notice click_ here (***************************************************************************************************************************
Plumbing Customer Service Representative
Guest service representative job in Lansing, MI
Job Description
Are you driven to provide exceptional service to customers? Do you have working knowledge of the Plumbing industry? Be the voice of our brand and support customers from start to finish. Your industry knowledge, strong communication skills, and problem-solving mindset will make you an essential part of our team and help us deliver the outstanding service our customers rely on.
Join the team that has been powering growth and an excellent reputation for over 60 years! Etna Supply is an industry leader in plumbing, heating, underground, municipal, and fire protection wholesale distribution throughout Michigan, Indiana, Ohio, and Wisconsin. We are committed to sound financial principles, building partnerships that foster teamwork, and striving for continuous improvement. We are dedicated to fairness, integrity, and respect.
What We Offer:
Competitive compensation package including quarterly bonuses!
401(k) w/ company match
Medical, Dental, and Vision Insurance
Company provided and Voluntary Life Insurance
Short Term and Long-Term Disability
and more!
Typical Responsibilities: Provides friendly and helpful customer service and create quotes for established customer working the job order form beginning to end
Meet or exceed the expectations of our customers by providing a positive customer experience.
Be a positive and professional representative of Etna in all customer and stakeholder interactions, acting with honesty and integrity.
Communicate with customers, outside sales representatives, and vendors by phone and email.
Support outside sales representatives by entering orders and accessing customer and product information.
Prepare accurate project quotes by interpreting estimator, sales rep, and customer prepared material takeoffs.
Gather manufacturer quotes and certifications for materials on project quotes, ensuring proper compliance to project requirements.
Turn in proper documents for submittal requests in a timely manner
Receive and process orders for product, following company SOP's.
Type orders and quotes within the ERP system; preparing, posting, and closing work orders and projects as required.
Create job files and organize paperwork as needed.
Order products and equipment as needed and assist customers by tracking orders and troubleshooting when problems arise.
Train others regarding department material applications and limitations.
Coordinate shipping of orders and materials required with various departments.
Address issues concerning billing or services rendered, referring complaints of service failures to designated departments for investigation.
Assist in maintaining inventory control and monitor flow of materials, prepare and issue reports as needed.
Back up warehouse and counter as needed.
Communicate any/all product and vendor opportunities to sales leadership for review.
Keep up to date on products and product features available.
Attend internal, vendor, and industry trainings and meetings as required.
Knowledge, Skills, and Abilities:
Working knowledge of products sold and their applications.
Ability to manage multiple tasks and priorities and easily adapt to changing situations.
Effective communication, interpersonal, customer service, negotiation, judgement, decision making, organization, conflict management, problem solving, and stress management skills.
Working knowledge of Microsoft Office products and Eclipse.
Effectively read and interpret documents, such as blueprints, safety rules, operating and maintenance instructions, and procedures manuals.
Ability to accurately add, subtract, multiply, and divide with or without using a calculator.
Ability to accurately calculate figures and amounts such as margins, discounts, interest, proportions, percentages, area, circumference and volume.
Education and/or Experience:
High School Diploma or equivalent; or
One year of related experience and training; or
Equivalent combination of experience and education.
Physical Demands and Working Conditions: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform these functions.
Frequently required to sit; talk and hear; and use fingers.
Regularly required to walk and stand, reach, grasp, and handle.
Occasionally required to lift and/or move up to 25 pounds.
Must be able to fulfill the essential job functions in a consistent state of alertness and a safe manner.
Specific vision abilities required by this job include clear vision at 20 inches or less.
We are an Equal Employment Opportunity Employer.
M-F 7am-4:30pm
Customer Service Representative - Parts
Guest service representative job in Holt, MI
We are looking for a Customer Service Representative to join our Parts Sales team and become an integral part of growing the parts business. This CSR will work synergistically with the team to serve our customers. Speed, accuracy and creativity are essential to developing a loyal customer base.
Essential Functions and Job Duties:
Handle all aspects of customer communication, follow-up and sales transactions for medical imaging parts requests and to grow the parts business.
Receive and manage parts requests calls from customers
Locate parts from inventory or outside sources
Negotiate parts costs with Suppliers
Creation of parts quotes for customers
Develop creative solutions to resolve problems
Initiate follow up calls to ensure customer satisfaction and develop relationships
Working respectfully, cooperatively, and professionally with others in the best interest of the company
Proactive activities that lead to growing relationships and the parts business overall
Handling any other duties as assigned
Requirements
Role Competencies:
Ability to set and meet goals, meet deadlines, and organize work to be completed in a timely manner
Solve problems using initiative and critical thinking skills
Ability to work on concurrent projects and ensure timelines are met
Capable of building positive working relationships with team members, customers and vendors
Ability to be flexible and resolve situations with confidence and mature leadership
Team player who will foster communication among teams and share success
Cultural Fit:
Exhibit the Block Core Values of Growth, Integrity, Together, and Honor. Make choices that contribute to the development and reinforcement of the core values.
Education or Relevant Experience:
Education: Bachelor's Degree or equivalent required. Marketing, Finance, Supply Chain, Project Management, General Business, or Management preferred
Supervisory Responsibilities:
This position requires only self-supervision.
Minimum Physical Expectations:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential function of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. If you have any questions, please contact Human Resources.
Physical activity that requires often bending, stooping, reaching, climbing, kneeling and/or twisting.
Physical activity that sometimes involves pushing and/or pulling over 25 lbs. but not more than 75 lbs.
Physical activity that sometimes involves lifting over 25 lbs. but not more than 75 lbs.
Physical activity that requires keyboarding, sitting, phone work and filing.
Travel Requirements:
N/A
Work Environment Expectations:
Temperature, noise level, whether the job is inside or outside, and other factors that will affect the person's working conditions while performing the job.
Physical activity that sometimes requires exposure to loud noises that do not require ear plugs.
Physical activity that often requires exposure to machinery.
Physical activity that sometimes requires exposure to hazardous materials (MSDS available).
Block Imaging Parts & Service is an Equal Opportunity Employer
The above job definition information has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job. Job duties and responsibilities are subject to change based on changing business needs and conditions.
Customer Service Representative
Guest service representative job in Lansing, MI
RGBSI, a leader in the engineering services industry, is dedicated to provide highest quality service to our clients and employees. We are proud to be primary partner to top companies in the automotive, aerospace, IT, media & entertainment, sports, energy, and finance industries. Because of our clients' continued growth, we are looking for an energetic professionals who enjoy working with people and to be a partner to leading US companies
Job Description
Qualifications:
Strong communication skills to confidently explain information and converse with customers/clients
Organizational skills to effectively process all paperwork/products
Self-confidence to take the initiative to approach potential customers/clients
Multitasking skills required
Must be a team player
Knowledge of basic Microsoft Office required. Basic knowledge of materials, i.e. characteristics of metals and plastics Experience
Automotive / Aerospace industry background a plus
1-3 years of Customer Service experience required
SAP experience a must
Qualifications
Associates degree or bachelors would be preferred
All applicants must be U.S. persons within the meaning of ITAR. ITAR defines a U.S. person as a U.S. Citizen, U.S. Permanent Resident (i.e. 'Green Card Holder'), Political Asylee, or Refugee.
Additional Information
All your information will be kept confidential according to EEO guidelines.
Customer Service Rep(02634) - 1500 N Wayne St
Guest service representative job in Angola, IN
Friendly, outgoing personality, works well with others in a fast paced environment. Courteous and respectful to customers as well as other employees.
Answer phone calls, take orders over the phone or in person, must be at least 16 years old, prepare all Domino's food items, prep, clean. Must have transportation to and from work.
Wabash Customer Service Representative
Guest service representative job in Wyoming, MI
Who We Are:
New Life is a division of Hinton Transportation Investments, Inc. (HTI). HTI is actively seeking hard-working and growth-oriented individuals that are excited to advance their careers. HTI is a family-owned business with values centered around humility, consistency, and passion. With continuous growth and expansion nationwide, the company is eager to add new, talented individuals to the team!
Job OverviewThe Customer Service Representative on the Wabash Parts team ensures existing customer accounts are supported and contribute to business results. This role will anticipate needs while managing the day-to-day workflow and prioritizing various projects. This role will have in-depth product knowledge and best practices of successful customer service. This role is responsible for maximizing results by building and maintaining customer relationships to grow sales, gross profit margin and overall profitability. Responsibilities and Duties
Product Knowledge
Continually grow technical, product, and application knowledge of parts essential to the heavy-duty vehicle aftermarket and keep current on new products and product updates to answer customer questions.
Suggest sale of related parts when identical replacements are not available.
Effectively communicate features, benefits, and warranty policy information to customers.
Learn all facets of the heavy-duty truck and trailer parts industry.
Sales Expertise
Maintain current and growing customer accounts.
Maintain call volume key performance indicators (KPIs).
Maximize sales and gross profit within a defined territory and ensure sales goals are met.
Identify opportunities of customer's future needs to drive sales.
Leverage sales force automation tools to identify opportunities within accounts.
Communicating opportunities and challenges to management.
Customer Service
Advise customers and answer questions about products, prices, availability, and product features.
Maintain consistent and clear communication with customers both in-person and electronically (phone and email).
Engage with customers to determine immediate and long-term needs.
Build customer accounts through open and interactive communication.
Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution.
Maintain an on-going liaison between Wabash Parts and its customers.
Skills and Qualifications
High School Diploma (or GED) required.
Associate's or Bachelor's degree (or currently pursuing) in Sales, Marketing, and/or Business, OR 3-5 years of sales, customer service, heavy-duty truck and trailer equipment sales, automotive parts sales or related industry experience required.
Proficient in Microsoft Office Suite products with ability to conduct basic database tasks in Excel.
Experience with an enterprise resource planning (ERP) system and/or sales force automation tools preferred.
Proven ability to make and maintain sales and customer accounts.
Excellent verbal and written communication skills.
Ability to provide personable and professional customer service.
Strong analytical, critical thinking and time management skills.
Strong active listening and strategic influencing skills.
Demonstrated ability to build strong relationships with all levels of internal and external personnel.
Ability to stay adaptable to changing environments and tasks.
Physical Requirements
Must be able to lift/carry 50 lbs. infrequently.
Prolonged periods of sitting at a desk and working on a computer.
Full-time in office role.
No travel required.
Benefits:
Affordable Medical, Dental, and Vision Insurance
Life Insurance/Accidental Death/Long Term Disability -
Company Paid
Supplemental Life Insurance
401(k) + Company Match!
PTO after 30 days
Paid Holidays after 30 days
Parental Leave after 6 Months of Hire
Employee Assistance Program (EAP)
***Employees are eligible for benefits the 1st of the month following 60 days***
Why work for HTI?
Hinton Transportation Investments is an industry leader in heavy duty truck and trailer parts sales. The organization has over 30 locations nationwide and globally. Hinton prides itself on internal upward mobility, leading to more opportunities for YOU!
Hinton Transportation Investments is an Equal Opportunity Employer.
Auto-ApplyCustomer Service Representative
Guest service representative job in Wayland, MI
Copart, Inc. a technology leader and the premier online vehicle auction platform globally, with over 200 facilities located across the world, Copart links vehicle sellers to more than 750,000 buyers in over 190 countries. We believe in providing an unmatched experience, every day and everywhere, driven by our people, processes, and technology.
The Customer Service Representative (CSR) provides exceptional customer service to internal and external customers of Copart. Through a thorough understanding of Copart practices, the CSR offers solutions that aid and facilitate a unique customer service experience. The primary function of this role is to obtain the release of vehicles that are located at body shops and/or other locations including residences. In addition to other office support functions as needed. The CSR is the face of the Company as they are often the first interaction our customers have with Copart. Through a thorough understanding of Copart practices, the CSR offers solutions that aid and facilitate a unique customer service experience. Understanding client needs and offering solutions and support. Position may expand to include Chat and Email Customer Support. Answer and place calls in a professional manner. Measured on call quality -- (Knowledge, level of professionalism, time to place follow-up calls) Focus on a call resolution& use company resources to gather information and offer solutions to meet customer needs. Other duties as assigned.
Required Skills and Experience:
One year of office support experience in a customer service role preferred
High School diploma
Excellent customer service skills and attitude
Excellent written and verbal skills
Proficient with office equipment
Attention to detail
Problem-solving
Computer proficiency - MS Suite
Typing speed 45WPM
Professional appearance
Ability to multi-task in a fast-paced environment
Bilingual skills a plus
Occasional overtime as needed
Pay $18.00 - $20.29 per hour
Benefits Summary:
· Medical/Dental/Vision
· 401k plus a company match
· ESPP - Employee Stock Purchase Plan
· EAP - Employee Assistance Program (no cost to you)
· Vacation & Sick pay
· Paid Company Holidays
· Life and AD&D Insurance
· Discounts
Along with many other employee benefits.
At Copart, we are focused on harnessing the power of diversity, inclusion, and collaboration. By embracing diverse perspectives, we open doors to innovation and unleash the full potential of our team. We are dedicated to fostering a workplace where everyone feels appreciated, included, and inspired to grow and contribute meaningfully.
E-Verify Program Participant: Copart participates in the Department of Homeland Security U.S. Citizenship and Immigration Services' E-Verify program (For U.S. applicants and employees only). Please click below to learn more about the E-Verify program:
E-verify Participation
Right to Work
Auto-ApplyFront Desk Agent at onemissionsociety.org
Guest service representative job in Freeport, MI
Job Description
Onemissionsociety.Org in Greenwood, IN is looking for one front desk agent to join our team. We are located on 941 Fry Road. Our ideal candidate is self-driven, punctual, and hard-working.
Responsibilities
Greet and welcome guests in a friendly and professional manner
Answer and screen phone calls
Organize and schedule meetings as needed
Maintaining office cleanliness and organization of resources
Qualifications
Proven experience working as a front desk agent or similar position
Knowledge of spreadsheets and word processing documents
Excellent customer service skills and courteous phone manner
Time-management and organizational skills
We are looking forward to reading your application.
Customer Service Representative
Guest service representative job in Lansing, MI
Job Summary: A-1 Mechanical is currently looking for Customer Service Rep. This position offers the training necessary to establish you in a reputable trade, and create career growth potential. Our company was established in 1983, and we provide HVAC Repair, Replacement and Installation services. The services we provide range from new construction installations of single family, multifamily and commercial fields. To HVAC technical repairs, or retro installations for customers who've purchased a new furnace, or air conditioner.
Job Function: You'll learn the entire process of a Customer Service Rep from taking calls, understanding various questions with the capability of answering them. Scheduling appointed calls to the service technicians and following the designed system of our service department.
Deliver a 5 star experience every day to every customer and employee - always communicate positively with integrity, professionalism, and empathy.
Be proactive, and problem solve customer situations with the technician. While also providing minor HVAC support to the customer.
Respond, communicate, and solve customers concerns urgently and professionally.
Understand the dispatch board and making sure the technicians are efficient with their calls.
Coordinate customer and vendor calls to the A-1 Mechanical team.
Reschedule conflicting calls when necessary.
Review the after hour calls, get with the on call technician for necessary notes.
Maximize technician efficiency and customer experience for routing and experience level.
Ensure great customer service by communicating and notifying customer of arrivals, and delays.
Coordinate and schedule part replacement jobs.
Watch GPS for dispatching purposes and inform customers of technicians route to call location if necessary.
Position Benefits:
Health, Dental and Vision Insurance
Holiday, and Paid Vacation
Life Insurance
Long and Short Term Disability Insurance
401k with match
Required Qualifications:
High School Diploma or equivalent
Willingness to learn and work hard
Preferred Qualifications:
Technically inclined, understand all general Microsoft Office applications
Night Auditor - Springhill Suites Portage MI
Guest service representative job in Portage, MI
Job Description
Hotel Equities, a multi-award-winning hotel development and hospitality management company, is currently searching for a remarkable Night Audit for the Springhill Suites Portage, MI.
Night Auditor (Overnight Shift 11 PM-7 AM)
Job Purpose:
The Front Desk Night Auditor is often the first point of contact and the first impression for guests. Warm, knowledgeable service and helpful guidance reassure guests they've made the right choice to stay with us.
Check guests in, issue room keys, and provide information on hotel services and room location.
Ensure required identification is taken from guests at check-in in line with local legislative requirements.
Answer phones in a prompt and courteous manner.
Up-sell rooms where possible to maximize hotel revenue.
Answer, record and process all guest calls, messages, requests, questions or concerns.
Record guest preferences in the system.
Check guests out, including resolving any late or disputed charges.
Accurately process all cash and credit card transactions using established procedures.
Issue, control and release guest safe-deposit boxes in line with hotel procedures.
Communicate any outstanding guest requests or issues to management that may require additional monitoring or follow-up.
Take action to solve guest problems/complaints using appropriate service recovery guidelines.
Follow established hotel safety protocols and procedures at all times. Immediately report any health and safety incident, security breaches, concerns or suspicious behavior to the supervisor or manager on duty.
May routinely book guest reservations for individuals and/or groups that are requested either by phone or from within the hotel; process cancellations, revisions, and information updates on changes.
Work as part of a team and communicate with other departments as per hotel procedures to ensure excellent quality and service.
Perform other duties as assigned including guest room tours, concierge services, special guest requests, etc
Qualifications and Requirements:
High School diploma /Secondary qualification or equivalent.
Experience with Marriott, Hilton, IHG, Wyndham or Hyatt processes and standards.
This job requires the ability to perform the following:
Frequently standing up behind the desk and front office areas.
Carrying or lifting items weighing up to 50 pounds / 23 kilograms.
Handling objects, products and computer equipment.
Basic computer skills to operate various property management and reservations systems, etc.
Other:
Being passionate about people and service.
Strong communication skills are essential when interacting with guests and employees.
Reading and writing abilities are used often when completing paperwork, logging issues/complaints/requests/ information updates, etc.
Basic math skills are used frequently when handling cash or credit.
Problem-solving, reasoning, motivating, and training abilities are often used.
Have the ability to work a flexible schedule including nights, weekends and/or holidays
Amazing Benefits At A Glance:
Team Driven and Values Based Culture
Medical/Dental/Vision
Vacation & Holiday Pay
Same-day pay available
Employee Assistance Program
Career Growth Opportunities/ Manager Training Program
Reduced Room Rates throughout the portfolio
Third Party Perks (Movie Tickets, Attractions, Other)
401(k)
Employee assistance program
Employee discount
Flexible schedule
Flexible spending account
Life insurance
Parental leave
Referral program
Call Center - Customer Service Representative
Guest service representative job in East Lansing, MI
Spherion Staffing is currently looking for 50 CSR's to handle inbound customer calls. The Ideal candidate must be an energetic customer service representatives with a desire work in a fast-paced call center environment for a leading business in the Lansing, MI area. You MUST be available to start 03/23/15! The cut of date to be considered for this position is 3/13/15.
If you would like to apply please stop by our office to interview between the hours of 9am - 1pm, no appointments necessary. We are located at:
Spherion Staffing: 106 East Grand River Ave. Lansing, MI 48906
Phone: 517-999-9060
Also we can schedule appointments to interview on off hours upon request.
Job Description
Provide superlative service and support to customers via the phone, including:
Assisting customers with various inquiries in a timely manner and with a high degree of professionalism
Researching and resolving customer issues
Inputting customer information into client systems
Managing transactions and changes to accounts
Offering solutions that optimize the customer experience and retain their business
Spherion offers a competitive compensation and benefits package.
Full-time, long term role
$11/hour-$12.50/hour
Bilingual a plus!! **Spanish & Arabic languages**
Must be available Monday - Friday 7am - 7pm
Qualifications
Exceptional customer service skills
Strong communication and problem-solving skills
Ability to thrive in a high-energy, fast-paced call center environment
Proficient in Microsoft Outlook, Word and Excel
Capable of resolving issues expeditiously and professionally
Ability to multi-task and work well under pressure
Team player with a positive, can-do attitude
Experience or specialized knowledge preferred (not required)
High school diploma (or equivalent) required
Additional Information
Must be available between the hours M-F 7am - 7pm - NO WEEKENDS
Salary $11.00 an hour
Guest Service Associate
Guest service representative job in Portage, MI
Are you looking for a
FUN
and
AMAZING
place to work? Then look no further because Aqua Tots Swim Schools is where you want to be! Aqua Tots is looking for a Guest Service Associate. Must be friendly, able to multitask, work with a team, work in a VERY fast paced environment, and love kids!
Looking to fill position ASAP. Hiring process can take less than 1 week!!
Salary:
$15+/per hour
We offer:
Flexible set schedules with weekend nights off
Paid training
Weekly pay
Bonuses
Weekend meals
Room to grow
Part-time employment with the opportunity for extra shifts
Requirements:
Availability to work one weekend shift from 8:30am-3pm (Saturday or Sunday)
Ability to effectively sell our swim program to clients
Maintain a clean, organized, and safe work area
Customer service
Ability to build professional relationships with staff and customers
We seek individuals who:
Are self-motivated and thrive in achieving daily, weekly, and monthly sales goals.
Can provide exceptional communication and listening skills.
Have the ability to generate sales that exceed personal sales goals.
Can provide compelling presentations of our services that will overcome objections and close additional sales.
Embody the company's core values in their work approach
Demonstrate effective phone etiquette
Be a part of something bigger, apply today!
No seasonal hires, please!
Front Desk Agent
Guest service representative job in Wayland, MI
The Front Desk Agent plays a pivotal role in ensuring a high level of guest satisfaction and maintaining the prestigious standards of our AAA Four Diamond Hotel Casino Resort. This position is critical in shaping the guest experience, requiring a blend of professional appearance, excellent communication skills, operational efficiency, and a warm, welcoming demeanor.
About Us:
At Gun Lake Casino Resort, every Team Member is an ambassador, essential to the success of our company and our culture. We expect that all Team Members take personal ownership in ensuring that everything they do is in the best interest of Gun Lake Casino Resort and embody the core values of the Seven Grandfather Teachings:
Love: Love your brothers and sisters and share with them.
Truth: Be true in everything you do. Be true to yourself and to your fellow Humans.
Respect: You must give respect if you expect respect. Respect everyone, all persons, and all the things created.
Bravery: To do what is right, even in the most difficult of times.
Honesty: Be honest in every action and provide good feelings in your heart.
Wisdom: We cherish knowledge; wisdom is used for the good of the people.
Humility: Know that you are equal to everyone else, no better, no less.
In this Role:
Serve as the first point of contact for guests.
Responsibilities include greeting guests upon arrival, providing a swift and efficient check-in and check-out process, and handling guest inquiries with high professionalism.
Manage room bookings and reservations on day of, including non-reserved walk-ins, using hotel booking and reservation software, ensuring accuracy in guest details and any special requests.
Address and resolve guest complaints and issues promptly. Escalate complex issues to management as necessary, ensuring guest satisfaction while adhering to company policies.
Serve as a liaison between guests and other hotel departments such as housekeeping, maintenance, and restaurant services to fulfill guest requests and requirements.
Handle billing and payment processes, including adjustments and room charges, ensuring all transactions are accurate and secure.
Provide guests with information regarding hotel services, facilities, and local attractions.
Assist guests in planning dining, entertainment, or other activities within the resort.
Maintain accurate records on the pass-down log of guest interactions, transactions, reservations, and all key incidents regarding guest services.
All other duties as assigned.
Essential Qualifications:
Must be 18+ years of age.
High school diploma or GED equivalent required. Some college or a college degree in hotel and restaurant management or related field is preferred.
Experience with hotel management software and basic front desk operations preferred.
Must have strong interpersonal and communication skills with a focus on guest service.
Demonstrate exceptional guest service skills, with a focus on creating memorable experiences for guests.
Keen attention to detail in all administrative and transactional tasks performed on keyboard and desktop computers.
Ability to quickly assess and resolve conflicts and discrepancies.
Capable of managing multiple tasks in a fast-paced environment.
Must hold or be able to obtain Gun Lake Tribal Gaming Commission license.
Maintains a professional appearance and demeanor that reflects the hotel's AAA Four Diamond service standards.
Availability and willingness to work extended hours including nights, weekends, and holidays as business requires.
Physical Requirements:
Requires normal, corrective vision range, the ability to see color, and the ability to distinguish letters, numbers, and symbols.
Ability to read, write, and input data into the computer.
Must have the manual dexterity to operate job-related equipment.
Must have the ability to access all properties and areas.
Ability to sit and work on a computer station for a long period of time.
Must be capable of lifting 50 lbs with or without assistance.
Work Conditions:
Work is typically in an office environment, front desk, or back of front desk area. Work areas may be warm, cold, or noisy and may contain second-hand smoke. Tasks may be required to be performed from a sitting or non-sitting position in a confined area. Team Members may be required to stand, walk, lift, reach, push, pull, and grasp.
Disclaimer and Conditions of Employment:
The above statements are intended to describe the general nature and level of work being performed by persons assigned to this job. These statements are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required.
All applicants must be able to demonstrate their US work authorization during the employment verification process. The pre-employment process also requires the ability to pass a criminal background investigation, and drug test.
Indian Preference:
The Match-E-Be-Nash-She-Wish Band of Pottawatomi Indians abides by Native American preference in its hiring and employment policies.
Gun Lake Tribal Gaming Authority reserves the right to make changes to the above job description as necessary.
Auto-ApplyRepresentative II, Customer Service Operations
Guest service representative job in Lansing, MI
**What Customer Operations Support contributes to Cardinal Health** Customer Service is responsible for establishing, maintaining and enhancing customer business through contract administration, customer orders, and problem resolution. The Representative II, Customer Service Operations is responsible for providing services to customers by acting as a liaison in problem-solving, research and order problem/dispute resolution.
**_Responsibilities_**
+ Offer professional and timely service as a representative of Cardinal Health at-Home
+ Support an inbound call queue, providing assistance in placing orders, searching products, processing returns, responding to order inquiries, providing delivery updates, and answering questions
+ Provide problem resolution for order issues in a timely manner
**_Qualifications_**
+ High School diploma, GED or equivalent, or equivalent work experience, preferred
+ 2-4 years' experience in Customer Service preferred
+ Prior computer experience using Microsoft Office systems required
+ Team-oriented mindset
+ Demonstrate a passion for healthcare
+ Strong organizational skills and attention to detail
**_What is expected of you and others at this level_**
+ Applies acquired job skills and company policies and procedures to complete standard tasks
+ Works on routine assignments that require basic problem resolution
+ Refers to policies and past practices for guidance, including usage of SOP's and written instructions.
+ Receives general direction on standard work; receives detailed instruction on new assignments
+ Consults with supervisor or senior peers on complex and unusual problems
+ Demonstrate excellent communication skills
+ Must be able to multitask in a fast-paced environment
+ Must maintain a distraction free workspace.
**Anticipated hourly range:** $15.70 per hour to $22.50 per hour
**Bonus eligible:** No
**Benefits:** Cardinal Health offers a wide variety of benefits and programs to support health and well-being.
+ Medical, dental and vision coverage
+ Paid time off plan
+ Health savings account (HSA)
+ 401k savings plan
+ Access to wages before pay day with my FlexPay
+ Flexible spending accounts (FSAs)
+ Short- and long-term disability coverage
+ Work-Life resources
+ Paid parental leave
+ Healthy lifestyle programs
**Application window anticipated to close:** 02/16/2026 *if interested in opportunity, please submit application as soon as possible.
_The hourly range listed is an estimate. Pay at Cardinal Health is determined by multiple factors including, but not limited to, a candidate's geographical location, relevant education, experience and skills and an evaluation of internal pay equity._
_Candidates who are back-to-work, people with disabilities, without a college degree, and Veterans are encouraged to apply._
_Cardinal Health supports an inclusive workplace that values diversity of thought, experience and background. We celebrate the power of our differences to create better solutions for our customers by ensuring employees can be their authentic selves each day. Cardinal Health is an Equal_ _Opportunity/Affirmative_ _Action employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, ancestry, age, physical or mental disability, sex, sexual orientation, gender identity/expression, pregnancy, veteran status, marital status, creed, status with regard to public assistance, genetic status or any other status protected by federal, state or local law._
_To read and review this privacy notice click_ here (***************************************************************************************************************************
Customer Service Rep(01207) - 1019 E State Rd
Guest service representative job in Lansing, MI
Here at Domino's, we live to beat the rush and make it possible to make, bake and take pizzas during the hungry hours of the day and night. If you're a friendly, energetic, and customer-focused individual who enjoys a fast-paced environment, we'd love to have you on our team! Whether it's your hobby, main-gig, or supplemental job, we're bound to have just the thing for you!
Requirements:
Must be 16 years of age or older
Our Ideal Candidate:
Shows up to every scheduled shift in full uniform & ready to work
Has the ability to work in a fast-paced environment
Demonstrates exceptional customer service, communication and teamwork skills
Prepares high-quality products to standard
Assists in oven tending and expediting orders out the door to ensure our customers receive the very best experience
Assists us in maintaining a clean and sanitary workplace
Follows all relevant food health and safety requirements
Loves to have FUN!!!
What We Offer:
A FUN work environment with a GREAT company culture
Daily access to your earned wages BEFORE payday
Employee discounts
Flexible schedules
Ongoing career and leadership development
Advancement opportunities
Health, Dental and Vision Insurance
Additional policies available
Additional Information
All your information will be kept confidential according to EEO guidelines
Lead Guest Relations Representative
Guest service representative job in Wayland, MI
This role will play a key role in supporting the Guest Services Supervisor in the daily operations of the Guest Relations/Call Center team. Your primary responsibility will be to assist in overseeing the Guest Service Attendants (GSAs), ensuring they are performing their tasks efficiently and meeting all AAA Four Diamond and Gun Lake Casino Resort's service standards. You will provide guidance, training, and support to the GSAs, helping to maintain the highest level of guest satisfaction. Your role will also involve handling escalated guest issues, ensuring seamless communication within the team, and contributing to the overall excellence of our resort's guest services. By assisting the Guest Services Supervisor and ensuring that the GSAs perform their tasks to the highest standards, you will contribute to creating memorable experiences for our guests and enhancing the overall success of our resort.
About Us:
At Gun Lake Casino Resort, every Team Member is an ambassador, essential to the success of our company and our culture. We expect that all Team Members take personal ownership in ensuring that everything they do is in the best interest of Gun Lake Casino Resort and embody the core values of the Seven Grandfather Teachings:
Love : Love your brothers and sisters and share with them.
Truth : Be true in everything you do. Be true to yourself and to your fellow Humans.
Respect : You must give respect if you expect respect. Respect everyone, all persons, and all the things created.
Bravery : To do what is right, even in the most difficult of times.
Honesty : Be honest in every action and provide good feelings in your heart.
Wisdom : We cherish knowledge; wisdom is used for the good of the people.
Humility : Know that you are equal to everyone else, no better, no less.
In this Role:
Assist the Guest Services Supervisor in overseeing the daily operations of the call center.
Help monitor and ensure that GSAs are performing their tasks efficiently and adhering to service standards.
Provide on-the-job training and guidance to GSAs to enhance their skills and service delivery.
Conduct regular check-ins with GSAs to address any challenges and provide feedback.
Support GSAs in handling complex or escalated guest inquiries and issues.
Interact with guests in a friendly and courteous manner, ensuring all guest opportunities are handled promptly and professionally.
Assist GSAs in recognizing opportunities to engage with guests and inquire how else we can make their visit totally complete and enjoyable.
Support GSAs in offering dinner reservations and providing information on other resort amenities and services.
Maintain a working knowledge of promotions and special events to effectively explain them to guests.
Ensure efficient handling of incoming calls on a multi-line phone system by the GSAs.
Assist in expediting internal or external customer requests by utilizing handheld radios or calling the appropriate department or team member.
Ensure GSAs provide accurate information to guests on casino amenities, services offered, restaurants, entertainment, and special promotions.
Assist in maintaining accurate records of guest interactions, inquiries, and actions taken by the GSAs.
Ensure proper documentation and record-keeping procedures are followed by the team.
Support the Guest Services Supervisor in other clerical duties and administrative tasks as needed.
Foster a team-oriented work environment, promoting collaboration and support among team members.
Communicate effectively both written and verbally with guests, team members, and management.
Uphold excellent grooming and uniform standards for yourself and the GSAs
All other duties as assigned.
Essential Qualifications:
Must be 21+ years of age.
Must possess a High School Diploma or GED.
Six (6) months of customer service and/or call center related experience or training; or equivalent combination of education and experience.
Work experience in the gaming or hospitality industry is preferred.
Must be able to obtain a gaming license with the Gun Lake Tribal Gaming Commission.
Physical Requirements:
Requires normal, corrective vision range, the ability to see color, and the ability to distinguish letters, numbers, and symbols.
Must have the manual dexterity to operate job-related equipment.
Ability to sit, walk, stand, run, and climb stairs for the duration of shift.
Must have the ability to access all properties and areas.
Must be able to lift up to 50 lbs. with or without assistance.
Ability to read, write, and input data into the computer.
Ability to stoop, crouch and kneel.
Work Conditions:
Work is typically in an office environment or out on the casino floor. Work areas may be warm, cold, or noisy and may contain second-hand smoke. Tasks may be required to be performed from a sitting or non-sitting position in a confined area. Team Members may be required to stand, walk, lift, reach, push, pull, and grasp.
Disclaimer and Conditions of Employment:
The above statements are intended to describe the general nature and level of work being performed by persons assigned to this job. These statements are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required.
All applicants must be able to demonstrate their US work authorization during the employment verification process. The pre-employment process also requires the ability to pass a criminal background investigation, and drug test.
Indian Preference:
The Match-E-Be-Nash-She-Wish Band of Pottawatomi Indians abides by Native American preference in its hiring and employment policies.
Gun Lake Tribal Gaming Authority reserves the right to make changes to the above job description as necessary.
Auto-Apply