Guest service representative jobs in Kennesaw, GA - 1,326 jobs

FULLY ONSITE - Marietta, GA 30062 - must have reliable transportation M-F (8-4pm) 6-month contract to hire Required Skills & Experience • Experience with Microsoft Office programs such as MS Project, Word, Excel and PowerPoint. • At least 1 year of customer service experience • 1-year related experience preferably within a transportation/logistics/supply chain/warehouse environment • Strong customer service skills and the ability to satisfactorily resolve issues • Solid ability to multitask with exceptional organizational skills • Ability to thrive under pressure while delivering solutions that exceed customer expectations Job Description: As a Customer Service Representative, you will ensure that we deliver on our promise of outstanding service. You'll work with customers, business partners and drivers to make sure we are meeting our commitments and delighting our customers at every step of the experience Day to Day: • Assist customers and business partners via telephone and email • Handle customer complaints in a calm, professional manner • Diagnose, assess, and resolve problems or issues • Monitor progress of delivery routes • Scan haul-away pods and verify stamps • Process changes or cancellations to delivery orders Compensation: $19.50/hr. Exact compensation may vary based on several factors, including skills, experience, and education. Benefit packages for this role will start on the 31st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.

Customer Service Representative - Gainesville, GA Our client has a great opportunity for a Customer Service Representative to join their Team! The Customer Service Representative is responsible for providing outstanding customer service to all customers while ensuring sales orders are entered correctly, customer phone calls are answered and handled appropriately, and supporting the sales team as needed. Requirements To be successful in this position, you will need the following skills: 1 - 2 years of customer service experience in a manufacturing environment. 1 - 2 years of experience supporting a sales team in a manufacturing environment. 1 - 2 years upselling experience - know what your customers need before they know it and influence them to purchase the products. 1 - 2 years of experience working in a team environment and participating in and contributing to the team's success. Excellent communication skills, both exchanging and understanding verbal or written information. Quick and accurate data entry skills. Strong math skills. Strong problem-solving and decision-making skills. Phone etiquette skills - the ability to convey to the customer their importance in a professional manner. The ability to utilize engineering equipment drawings to interpret product information. The ability to be empathetic and ensure the customer feels they are being heard, and their situations will have a positive outcome. The ability to multitask. The ability to be adaptable in a constantly changing environment. Strong self-control in order to remain calm regardless of the situation. Effective time management skills - remain organized and meet deadlines. Must be able to report to work on time every day and remain as needed to resolve customer needs. Basic mechanical aptitude is a plus. If this excites you, then our client is where you'll want to continue your career. Please submit your most recent resume. Must be able to reliably commute or relocate to Gainesville, GA 30504 Benefits: 401(k) matching Dental insurance Health insurance Health savings account Company-paid life insurance Paid time off Vision insurance Company-paid STD Company-paid LTD #ZR

It's fun to work in a company where people truly BELIEVE in what they are doing! We're committed to bringing passion and customer focus to the business. VXI is looking for highly motivated and qualified Customer Service Representatives * to work full-time on-site in our world-class contact center in Morrow, GA *. As a Customer Service Representative, you will be responsible for providing excellent customer service and support to our client's cardholders who are calling in for support with their pre-paid cards or with inquiries related to fraudulent activities and suspicious transactions involving their credit cards. You will handle inbound customer inquiries, resolve issues, and assist customers with card-related matters. You will also play a critical role in mitigating fraud risks by identifying and investigating potential fraudulent incidents, providing support to affected cardholders, and taking appropriate actions to protect their accounts and personal information. You will be a crucial link between our client and their customers, ensuring a positive and seamless cardholder experience. * Key Responsibilities: * * Customer Support: Handle inbound calls from cardholders and address their inquiries, concerns, and issues promptly and professionally. Provide accurate information about card features, usage, and benefits. * Problem Resolution: Troubleshoot and resolve customer issues related to card activation, balance inquiries, transaction disputes, lost or stolen cards, PIN resets, and other card-related matters. Utilize available resources and systems to efficiently resolve problems * Fraud Investigation: Receive and process inbound calls from cardholders who report suspicious transactions, unauthorized charges, or potential fraud on their accounts. Conduct thorough investigations to determine the legitimacy of these claims * Transaction Verification: Utilize available tools and resources to verify the authenticity of suspicious transactions, identifying potential patterns of fraudulent activity. * Account Maintenance: Assist customers with updating their account information, verifying identity, and ensuring compliance with security and regulatory requirements * Promote Additional Services: Educate customers about additional services, promotions, and rewards associated with their pre-paid cards, with the aim of increasing customer satisfaction and loyalty. * Fraud Prevention Education: Educate cardholders on best practices for protecting their accounts, recognizing common fraud schemes, and utilizing security features to ensure a safe card usage experience. * Compliance: Ensure adherence to company policies, procedures, and industry regulations to safeguard customer information and maintain data privacy. * Documentation: Maintain accurate and detailed records of all customer interactions, inquiries, and resolutions in the call center database or CRM system. * Operating hours * * Monday-Sunday from 7 am-12am EST **** You must be available to work anytime during center operating hours including Saturdays, Sundays and holidays **** * Training * * Monday-Sunday from 7am-12am EST **** You must be available to attend 100% of your training, no time can be missed **** * What You Bring * * High school diploma or equivalent; further education or relevant certifications are a plus. * Proven experience in a call center or customer service environment, fraud detection, risk management, or financial services. * Excellent communication skills, both verbal and written, with the ability to convey complex information clearly and concisely. * Strong analytical skills with the ability to detect and investigate suspicious patterns and transactions. * Empathetic and patient approach when dealing with customer inquiries and concerns. * Strong problem-solving skills and the ability to think on your feet to resolve customer issues effectively. * Familiarity with the payment industry, prepaid cards, or financial services is advantageous but not required. * Ability to work in a fast-paced environment and handle a high volume of customer interactions while maintaining composure and professionalism. * Basic computer literacy and proficiency in using customer service software and systems. * Flexibility in working shifts, as call centers often operate 24/7. * What you will get * * Full Health Insurance (Medical, Dental, & Vision) * Fun Work Environment * Abundant Advancement Opportunities Equal Opportunity Employer: disability/veteran * Cell phone benefits for employees - $25/month per line for unlimited phone, text and data. **Restriction may apply * Referral for Life Program ™- The referee receives a residual bonus every pay period If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!

are 11:00 AM to 8:00 PM, after the training period is completed. About Us A career-defining opportunity Habasit America, a subsidiary of the Swiss-based Habasit Group, has thrived for over 50 years thanks to our people and culture. We have seven locations across the US, including our regional headquarters in Suwanee, Georgia. At Habasit, we value quality, continuous improvement, and entrepreneurship-qualities that make this a great place to launch or grow your career. You won't just join any team-you'll be part of a highly collaborative, problem-solving group where your contributions truly matter. Habasit America is a leader in conveyor and power transmission belting, supporting companies you rely on daily. Our belting solutions can be found in businesses in every industry, from major food processing companies to the treadmill belts at your local gym. Whether you're building, designing, or selling, you'll help keep businesses in motion. Job Summary As a Customer Care Representative at Habasit, you will assist customers by processing orders, handling quotes, and resolving inquiries. You'll communicate regularly with customers to keep them updated on their orders and work with internal teams to address any challenges. Your role is key to ensuring smooth operations and maintaining customer satisfaction in our fast-paced industry. Essential Duties and Responsibilities Provide professional, friendly customer assistance and resolve inquiries or complaints. Process customer orders and quotes accurately and on time. Proactively communicate order status, lead times, and delays to customers. Address and resolve customer inquiries, such as out-of-stock situations or order discrepancies. Handle returns, generate RMAs, and process corrective orders when needed. Collaborate with internal teams, including production and shipping, to meet customer needs. Support sales teams by assisting with customer requests and providing updates. Identify opportunities to upsell or offer additional products to customers. Manage relationships with key customer accounts. Maintain thorough knowledge of company products, policies, and procedures. Benefits We Offer Medical insurance Dental insurance Vision insurance Tuition assistance Disability insurance Competitive 401(k) with 100% employer match up to a 6% contribution Gym membership reimbursement Generous number of paid time off (PTO) days A family-like atmosphere where your voice is heard A sense of accomplishment in your daily work Opportunities for promotions and career growth What You Need to Be Successful Preferred - High Competency with MS Word, Excel, PowerPoint, and CRM Applications Preferred - High Competency with customer service inquiries Preferred - Bachelor's Degree in Business Administration, Marketing, or a related field Preferred - 5 years experience in customer service, sales, and/or marketing Preferred - 2 years experience with ERP software We Are an Equal Opportunity Employer To perform this job successfully, an individual must be able to satisfactorily perform each essential duty. The requirements/preferences listed represent the required knowledge, skill, and/or ability. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

Crafting Brighter Futures for Businesses & Families across the US At the forefront of specialized financial services, we help families safeguard their assets and promise a profound purpose: ensuring a brighter future for every client. As a Benefits Representative, you play a pivotal role in helping families protect their assets and secure their futures. You'll be the face of our company, embodying our values and commitment. Primary Responsibilities: Engage with clients to understand their financial goals and concerns. Present tailored solutions to safeguard their assets effectively. Maintain a pulse on the industry, ensuring you offer the best and most updated advice. Foster relationships and ensure our clients always have someone they can turn to. Why Work With Us? Flexible Scheduling: Enjoy the benefits of a full-time role that has flexible hours. Unlimited Earning Potential: Your dedication determines your earnings*. Company Culture: At our company people are ambitious but respectful, high-energy, and treat every member like family. We do (optional) company outings frequently! Grow with Us: Dive into continuous learning and development opportunities. Application Process: Submit Your Application: No stringent qualifications needed. We believe in potential. Virtual Company Overview: Once your application is in, you'll receive an invite to a virtual overview, detailing everything you need to know about the position. This session lasts 20-30 minutes, and you can self-schedule at your convenience, often on the same day. Interact with Us: During the overview, you'll have the chance to chat with our team members and ask any questions. FAQs: When will I hear back after applying? Typically, within 24 hours. Is there any specific software I need for the virtual overview? No, our platform is accessible through any standard web browser. Details will be provided in the invitation. What's the growth trajectory for a Benefits Representative? Our focus is on continuous learning and development. Many of our reps have seen exponential career growth within our organization. * This is a commission only role with average earnings of $65,000+ in the first year and uncapped room for rapid growth based on performance. State and federal laws require licensing to sell certain insurance products. Ability to obtain a license is required.

Welcome to Doubletree West Palm Beach Airport At The Connally Downtown Atlanta, we pride ourselves on delivering exceptional service and Gracious Hospitality. Located in West Palm Beach Florida, our hotel offers a modern and welcoming environment for guests and team members alike. As part of our team, you will play a key role in creating memorable experiences for our guests while contributing to a culture of excellence and teamwork. Job Overview We are seeking a dedicated and friendly Front Desk Agent to join our hospitality team. The ideal candidate will be the first point of contact for our guests, providing exceptional customer service and ensuring a welcoming atmosphere. This role requires strong communication skills, attention to detail, and a passion for guest services in a hotel or resort setting. Responsibilities Greet guests upon arrival with a warm and friendly demeanor Manage check-in and check-out processes efficiently. Handle guest inquiries and provide information about hotel services and local attractions. Maintain accurate records of guest reservations and billing information. Operate phone systems to manage incoming calls and direct them appropriately. Assist with special requests or accommodations to enhance the guest experience. Collaborate with housekeeping and maintenance teams to ensure guest satisfaction. Address any guest complaints or concerns promptly and professionally. Requirements Previous experience in front desk operations or hospitality management is preferred. Strong phone etiquette and communication skills are essential. Familiarity with hotel management software is a plus. Bilingual abilities are highly desirable to accommodate diverse guests. Ability to work flexible hours, including weekends and holidays as needed. Excellent organizational skills with attention to detail. A passion for providing outstanding guest services in a resort or hotel environment Benefits: 401(k) Dental insurance Employee discount Flexible schedule Health insurance Paid time off Vision insurance StepStone Hospitality, Inc. is proud to be an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

This position is responsible for ensuring that customer orders are processed accurately and efficiently, container loads are maximized, and orders are fulfilled in a timely and cost-effective manner. Work collaboratively with other teams and stakeholders, including external vendors, to meet customer expectations and ensure compliance with regulatory requirements and company policies. Qualifications: General Experience Minimum 1 year of relevant work experience. Good command of English Language. Familiar with PC applications and MS Office tools Managerial Experience Not applicable The hourly wage for this position is $19.50. Candidates are eligible for the following benefits: • PTO • 6 days sick time • 8 paid holidays • 1 paid "Personal Holiday" • Company Bonus Plan • 401(K) SAVE Plan • Annual Fixed Contribution • Medical, Dental, Vision, and Life & Disability coverage • Voluntary Benefits • Accident/Critical Illness/Hospital Indemnity Benefits • Tuition reimbursement and student loan assistance • Employee Assistance Program (EAP) • Health Savings Account (HSA) with employer funding and wellness incentives • Flexible Spending Account (FSA) • Employee Referral Program Responsibilities: This position is responsible for, Operational Process and manage customer orders efficiently and accurately in accordance with established procedures and protocols; and timeliness with high accuracy to meet customer expectations and cost-effectiveness. Maintain accurate and up-to-date records of customer orders and communicate any changes or issues to relevant stakeholders. Proactively address service issues with the respective stakeholders; escalate more complex cases to more senior colleagues and Supervisor/Manager. Escalate non-conformance issues for interventions and corrections. Respond to queries from various stakeholders. Cooperate with service providers (2PL/3PL etc.) to resolve warehouse, customs or trucking issues to ensure timely delivery of orders. Ensure all processes are documented and updated SOPs are reviewed after Logistics Analysts' updates. Any other responsivities as assigned by Supervisors/Managers. Stakeholders Management Provide excellent customer service at all times and address any customer concerns or issues in a timely and professional manner. Communicate effectively with customers to ensure that their orders are fulfilled to their satisfaction and their expectations are met. Continuously identify service gaps, give recommendations and implement solutions to enhance greater customers' satisfaction. Develop and maintain strong relationships with customers to promote repeating business and customer loyalty. Work collaboratively with cross-functional teams to achieve common goals and objectives. Communicate effectively with internal and external stakeholders to ensure that customer orders are fulfilled efficiently and accurately. Maintain and build strong relationships with vendors and suppliers.

Job Description Hotel Equities, a multi-award-winning hotel development and hospitality management company, is currently searching for a remarkable Front Desk Agent for the TownePlace Suites in Gainesville, GA Job Purpose: Responds in a professional and courteous manner to arriving, departing and in-house guests by providing accurate and timely information and services. Responds to telephone and in-person inquiries regarding reservations, hotel information and guest concerns. Warm, knowledgeable service and helpful guidance reassure guests they've made the right choice to stay with us. Greet and welcome guests upon arrival. Register guests into the computer, verifying reservation, address, and credit information. Promote “preferred” guest program and provide recognition and benefits to all current members. Accept payment for guests' accounts both at the time of registration and at checkout. Maintain a house bank and make a deposit and accurate report of receipts daily. Cash checks and exchange currency for guests Issue key to and control entrance of safety deposit boxes. Post miscellaneous charges as requested. Promptly respond to and resolve guest complaints Answer telephone promptly and properly being polite, courteous, and friendly Be friendly, thorough, accurate and efficient in taking reservations Be friendly, thorough, accurate and efficient in performing Check-ins Be friendly, thorough, accurate and efficient in performing Check-outs (If applicable) Operate or assist with shuttle or transportation Service in a timely and courteous manner Assist guests with luggage upon their arrival to and departure from the hotel Use the guests' names Be knowledgeable and helpful about the local area, the hotel and hotel services Handle messages, wake-up calls, mail, and faxes properly Assist guests' with laundry/dry cleaning needs Know of incoming VIPs Follow all applicable Company Standard Operating Procedures. Perform other assignments as directed by the General Manger. Be an enthusiastic, helpful and positive member of the team Be professional, responsible and mature in conduct and behavior Be understanding of, encouraging to and friendly with all co-workers Be self-motivated and use time wisely Maintain open line of communications with each department Communicate pertinent information Respond positively to new ideas Openly accept critical/developmental feedback Maintain effective communication through the use of meetings, log books and bulletins Be available to help other departments in emergency situations Adhere to all work rules, procedures and policies established by the company including, but not limited to those contained in the associate handbook. Safety and Security Skills Properly handle and account for keys Be knowledgeable of policies regarding emergency procedures and security concerns Aggressively seek and react to opportunities to sell rooms, including re-rents, and last rooms available Have complete knowledge of hotel rooms, function space, restaurant (if applicable), other outlets, and services; have in depth knowledge of and regularly re-stock and sell pantry items Increases revenues by offering customers upgraded rooms and promoting hotel amenities and outlets Have full understanding of franchise honors program Ensure all customers establish credit upon check-in. Improves timeliness of cash flow by adhering to all established credit and inventory control procedures: Verifies all information on reservations check-in; name, address, method of payment, etc. Retrieves proper name and address verification and proper approval codes for cash and credit card paying customers Identifies and records special billing instructions and notifies accounting Completes shift closing accurately by getting appropriate approval signatures and authorization codes Adheres to hotel policies regarding the use of cash banks Stays current with developments in the hotel by reviewing the communication log book each shift; updates log book for next shift Report potential sales contacts to the sales department protection of guests' room numbers. Qualifications and Requirements: High School diploma /Secondary qualification or equivalent. Experience with Marriott, Hilton, IHG, Wyndham or Hyatt processes and standards. This job requires the ability to perform the following: Must be able to speak, read, write and understand the primary language(s) used in the workplace. Must be able to read and write to facilitate the communication process. Requires good communication skills, both verbal and written. Must possess basic computational ability. Must possess basic computer skills. Extensive knowledge of the hotel, its services and facilities; General knowledge of the city where hotel is located and its attractions. Most work tasks are performed indoors. Temperature is moderate and controlled by hotel environmental systems. Must be able to stand and exert well-paced mobility for up to 4 hours in length. Length of time of these tasks may vary from day to day and task to task. Must be able to exert well-paced ability to reach other departments of the hotel on a timely basis. Must be able to lift up to 15 lbs occasionally. Requires grasping, writing, standing, sitting, walking, repetitive motions, bending, climbing, listening and hearing ability and visual acuity. Talking and hearing occur continuously in the process of communicating with guests, supervisors and subordinates Vision occurs continuously with the most common visual functions being those of near vision and depth perception. Ability to spend extended lengths of time viewing a computer screen. Requires manual dexterity to use and operate all necessary equipment. Must have finger dexterity to be able to operate office equipment Other: Being passionate about people and service. Strong communication skills are essential when interacting with guests and employees. Reading and writing abilities are used often when completing paperwork, logging issues/complaints/requests/ information updates, etc. Basic math skills are used frequently when handling cash or credit. Problem-solving, reasoning, motivating, and training abilities are often used. Have the ability to work a flexible schedule including nights, weekends and/or holidays Amazing Benefits At A Glance: Salary-$14-$15 per hour based on experience Team Driven and Values Based Culture Medical/Dental/Vision Vacation & Holiday Pay Same-day pay available Employee Assistance Program Career Growth Opportunities/ Manager Training Program Reduced Room Rates throughout the portfolio Third Party Perks (Movie Tickets, Attractions, Other) 401(k) Employee assistance program Employee discount Flexible schedule Flexible spending account Life insurance Parental leave Referral program

Guest Services / Front Desk Representative (Full & Part time Available) Our Culture: We are a highly entrepreneurial company limited only by our imagination. Diversity and teamwork are major aspects of our culture. Our property associates are a highly team-focused group bringing out the uniqueness of each associate to provide great products and services. Success comes to those who continuously seek opportunities to learn and pass on new knowledge. We always strive to be better, never bored, and never complacent. Our teams thrive on hard work, inclusivity, and producing outstanding experiences. We endeavor to make our fellow associates feel comfortable and entrepreneurial so that they can engage unhindered. Finally, giving back to the community is also vital to our culture. Our properties live by the philosophy that they are an important part of their communities and look for ways to partner in the local community to make a difference. Job Description: Guest Service Representative consistently delivers outstanding customer service to each guest every time ensuring that the highest standards are upheld and guest expectations are exceeded through the check-in/check-out process, in person throughout their stay and in telephone communications. Guest Service Representatives respond to guest's requests with a sense of urgency and concern. Guest Service Representative is the communication and information center for guests, fellow employees, vendors, and other outside business representatives. They perform a variety of clerical duties including basic computer work, reception and simple accounting tasks. Specifically, you will be responsible for performing the following tasks to the highest standards. The person in this position must be able to roll their sleeves up and assist our teams when needed, living our “ONE TEAM. ONE VISION.” philosophy. This person must also provide innovative ways that align with our mission to be the best, most respected hotel company in America. The job is simple: Focus on ways to promote and engage in internal growth programs. Continuously exemplify and live by our Culture. Meet/exceed our company goals and three metrics. Complete all required training Adhere to all standard operating procedures and property specific brand standards Perform any other duties as requested by management to aid in better operation of the hotel and service to the guests Provide personalized, friendly service to every guest and associate Have knowledge of all hotel systems including PBX phone system, key card system, PMS reservation systems, and general office machines Complete all tasks described on the relevant shift check list during shift Have knowledge of fire alarm system and Emergency/evacuation procedures Check the credit of guest accounts daily and follow up if action is required Have knowledge of surrounding area Be responsible for security of guests, fellow employees, and hotel assets Keep cash drawer secure and in balance throughout the shift Communicate with housekeeping department in order to ensure an ample supply of clean rooms Sell and up-sell rooms to walk-ins and phone reservations Have general knowledge of housekeeping, bed making, vacuuming, etc. Strive for the consistent goal of 100% occupancy and 100% guest satisfaction Have professional telephone & communication skills Have patience and understanding for every person encountered Necessary Skills: Keep confidential the business functions of the company including, but not limited to, financial status, customer/guest information, employee issues, etc. Must be responsible for security of guests, fellow employees and hotel assets Have knowledge of fire alarm system and evacuation procedures Able to report to scheduled shifts Able to communicate effectively in writing, by telephone and in person. Able to work a flexible schedule Is organized, honest, and works well with others Maintain a clean and attractive work area, uniform, and person Has the highest degree of integrity and is humble, living by the Golden Rule Able to work with people from diverse cultures and backgrounds Values of dedication, innovation, showing respect, being driven by excellence, being community-focused, and having a spirit of service. Be able to bend, reach, kneel, push, and stretch and lift and/or carry up to 25 pounds Can perform work for 8 hours and work in a restrictive space/environment. Must have eyesight enabling vision both near and far Must be able to use/lift arms for up to 8 hours Must be able to handle and work well under pressure Have finger dexterity for operating equipment such as computers Able to understand operating of computer PMS systems and functions with minimal supervision and recall task to preform needed guest functions Must speak in a clear, understandable voice, hear at a basic level, and understand English Vision Hospitality Group is an equal opportunity/AA/Disability/Veteran employer. As an Equal Opportunity Employer, Vision Hospitality Group celebrates diversity and is committed to creating an equitable and inclusive environment and a sense of belonging for all associates. We do not discriminate and believe everybody should be proud of who they are, represent their culture and heritage, and live by the Golden Rule. Vision Hospitality Group LLC, offers the following benefits: Paid Time Off Optional Health, Wellness and Care benefits Health Reimbursement Program Flexible Spending Account Stay Discounts Optional Company paid Life Insurance 401(k) and 401(k) matching Employee Assistance Program Several Voluntary and Supplemental Insurance Options Select Paid Holidays and One Personal Floating Holiday Loyalty Incentives and Other Unique Incentive Programs

Kana Hotel Group's mission is to be one of the most admired and service quality driven hotel companies in the industry. We will accomplish our goal by creating an atmosphere of friendly employee behavior and delivering the highest quality service and value to our guests. From our Team Members to our General Managers and Regional Support team, we seek people who have a passion for the hospitality business and want to grow with us. Most of our existing leadership team members have been promoted from within the company. As a member of our team, you will be expected to contribute your talents and energies to improve the environment and quality of the company, as well as the company's services. In return you will be given opportunities to grow and advance in your career. Kana Hotel Group is proud to offer the following benefits: Medical Vision Dental 401K Immediate Pay- earned wage access! Vacation time Sick time Holiday pay Bonus opportunities Brand-specific employee discounts Long term/short term disability Life insurance Primary Responsibilities • Greet guests and perform check-in/out procedures • Follow all cash and credit card procedures required by hotel and brand standard • Check house count to determine the rooms available for the day • Review credit limit exception report & gets additional approval if necessary • Check expected departures for today & clears checkouts or extends stays after check out time • Update housekeeping room status when received from housekeeping • Balance departments from daily activity report at the end of shift • Performs cashier shift change when cash is in balance • Explain any of the hotel's promotional items to each guest checking in & gives them to any guest who requests them • Mention various hotel amenities, (i.e. free breakfast, spa, fitness center, voice mail, etc.) to guests during lags in phone or in-person conversations • Respond promptly to any guests' inquiries or complaints; Offers alternate solution if guest demand cannot be met • Demonstrate commitment to servicing the guest by being hospitable and accommodating • Document any guest accidents by completing the accident report form • Ability and flexibility to work various shifts including evenings, weekends, and holidays Education/Experience • High School diploma or GED preferred • One year hospitality experience required • Customer service experience required • Experience handling cash and credit card procedures • Attention to detail • Knowledge of the hotel layout, all amenities offered, and all procedures & organization. • Knowledge of local geographic area knowledge, area businesses & services, major highway/street information, and community events & attractions. Our company provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

Job DescriptionKana Hotel Group's mission is to be one of the most admired and service quality driven hotel companies in the industry. We will accomplish our goal by creating an atmosphere of friendly employee behavior and delivering the highest quality service and value to our guests. From our Team Members to our General Managers and Regional Support team, we seek people who have a passion for the hospitality business and want to grow with us. Most of our existing leadership team members have been promoted from within the company. As a member of our team, you will be expected to contribute your talents and energies to improve the environment and quality of the company, as well as the company's services. In return you will be given opportunities to grow and advance in your career. Kana Hotel Group is proud to offer the following benefits: Medical Vision Dental 401K Immediate Pay- earned wage access! Vacation time Sick time Holiday pay Bonus opportunities Brand-specific employee discounts Long term/short term disability Life insurance Primary Responsibilities • Greet guests and perform check-in/out procedures • Follow all cash and credit card procedures required by hotel and brand standard• Check house count to determine the rooms available for the day • Review credit limit exception report & gets additional approval if necessary• Check expected departures for today & clears checkouts or extends stays after check out time• Update housekeeping room status when received from housekeeping • Balance departments from daily activity report at the end of shift • Performs cashier shift change when cash is in balance • Explain any of the hotel's promotional items to each guest checking in & gives them to any guest who requests them • Mention various hotel amenities, (i.e. free breakfast, spa, fitness center, voice mail, etc.) to guests during lags in phone or in-person conversations • Respond promptly to any guests' inquiries or complaints; Offers alternate solution if guest demand cannot be met • Demonstrate commitment to servicing the guest by being hospitable and accommodating • Document any guest accidents by completing the accident report form • Ability and flexibility to work various shifts including evenings, weekends, and holidays Education/Experience • High School diploma or GED preferred • One year hospitality experience required • Customer service experience required • Experience handling cash and credit card procedures • Attention to detail • Knowledge of the hotel layout, all amenities offered, and all procedures & organization.• Knowledge of local geographic area knowledge, area businesses & services, major highway/street information, and community events & attractions. Our company provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

Organize, confirm, process, and conduct all guest check-ins/check-outs, room reservations, requests, changes, and cancellations. Secure payment; verify and adjust billing. Activate and file room keys. Process all guest requests and relay messages. Print contingency lists to have a record of all guests in case of emergency. Identify and explain room features to guests; supply guests with directions and information regarding property amenities, services, and hours of operation, and local areas of interest. Follow up on any outstanding requests or problems from the previous day and are resolved. Run and review daily reports/logs. Complete designated cashier and closing reports in the computer system. Accept and record wake-up call requests and deliver to appropriate department. Count bank at beginning and end of shift; secure bank. Process all payment types, adjustment vouchers, paid-outs, correction vouchers, and miscellaneous charges; provide change. Notify Loss Prevention/Security of any guest reports of theft. Follow all company policies and procedures; report accidents, injuries, and unsafe work conditions to manager; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge all guests according to company standards; anticipate and address guests' service needs; assist individuals with disabilities; thank guests with genuine appreciation. Speak with others using clear and professional language; answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others; support team to reach common goals. Comply with quality assurance expectations and standards. Stand, sit, or walk for an extended period of time. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors. At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.

Guest Services / Front Desk Representative (Part Time) Our Culture: We are a highly entrepreneurial company limited only by our imagination. Diversity and teamwork are major aspects of our culture. Our property associates are a highly team-focused group bringing out the uniqueness of each associate to provide great products and services. Success comes to those who continuously seek opportunities to learn and pass on new knowledge. We always strive to be better, never bored, and never complacent. Our teams thrive on hard work, inclusivity, and producing outstanding experiences. We endeavor to make our fellow associates feel comfortable and entrepreneurial so that they can engage unhindered. Finally, giving back to the community is also vital to our culture. Our properties live by the philosophy that they are an important part of their communities and look for ways to partner in the local community to make a difference. Job Description: Guest Service Representative consistently delivers outstanding customer service to each guest every time ensuring that the highest standards are upheld and guest expectations are exceeded through the check-in/check-out process, in person throughout their stay and in telephone communications. Guest Service Representatives respond to guest's requests with a sense of urgency and concern. Guest Service Representative is the communication and information center for guests, fellow employees, vendors, and other outside business representatives. They perform a variety of clerical duties including basic computer work, reception and simple accounting tasks. Specifically, you will be responsible for performing the following tasks to the highest standards. The person in this position must be able to roll their sleeves up and assist our teams when needed, living our “ONE TEAM. ONE VISION.” philosophy. This person must also provide innovative ways that align with our mission to be the best, most respected hotel company in America. The job is simple: Focus on ways to promote and engage in internal growth programs. Continuously exemplify and live by our Culture. Meet/exceed our company goals and three metrics. Complete all required training Adhere to all standard operating procedures and property specific brand standards Perform any other duties as requested by management to aid in better operation of the hotel and service to the guests Provide personalized, friendly service to every guest and associate Have knowledge of all hotel systems including PBX phone system, key card system, PMS reservation systems, and general office machines Complete all tasks described on the relevant shift check list during shift Have knowledge of fire alarm system and Emergency/evacuation procedures Check the credit of guest accounts daily and follow up if action is required Have knowledge of surrounding area Be responsible for security of guests, fellow employees, and hotel assets Keep cash drawer secure and in balance throughout the shift Communicate with housekeeping department in order to ensure an ample supply of clean rooms Sell and up-sell rooms to walk-ins and phone reservations Have general knowledge of housekeeping, bed making, vacuuming, etc. Strive for the consistent goal of 100% occupancy and 100% guest satisfaction Have professional telephone & communication skills Have patience and understanding for every person encountered Necessary Skills: Keep confidential the business functions of the company including, but not limited to, financial status, customer/guest information, employee issues, etc. Must be responsible for security of guests, fellow employees and hotel assets Have knowledge of fire alarm system and evacuation procedures Able to report to scheduled shifts Able to communicate effectively in writing, by telephone and in person. Able to work a flexible schedule Is organized, honest, and works well with others Maintain a clean and attractive work area, uniform, and person Has the highest degree of integrity and is humble, living by the Golden Rule Able to work with people from diverse cultures and backgrounds Values of dedication, innovation, showing respect, being driven by excellence, being community-focused, and having a spirit of service. Be able to bend, reach, kneel, push, and stretch and lift and/or carry up to 25 pounds Can perform work for 8 hours and work in a restrictive space/environment. Must have eyesight enabling vision both near and far Must be able to use/lift arms for up to 8 hours Must be able to handle and work well under pressure Have finger dexterity for operating equipment such as computers Able to understand operating of computer PMS systems and functions with minimal supervision and recall task to preform needed guest functions Must speak in a clear, understandable voice, hear at a basic level, and understand English Vision Hospitality Group is an equal opportunity/AA/Disability/Veteran employer. As an Equal Opportunity Employer, Vision Hospitality Group celebrates diversity and is committed to creating an equitable and inclusive environment and a sense of belonging for all associates. We do not discriminate and believe everybody should be proud of who they are, represent their culture and heritage, and live by the Golden Rule. Vision Hospitality Group LLC, offers the following benefits: Paid Time Off Optional Health, Wellness and Care benefits Health Reimbursement Program Flexible Spending Account Stay Discounts Optional Company paid Life Insurance 401(k) and 401(k) matching Employee Assistance Program Several Voluntary and Supplemental Insurance Options Select Paid Holidays and One Personal Floating Holiday Loyalty Incentives and Other Unique Incentive Programs

Welcome to InTown Suites! We take pride in offering unmatched value and memorable experiences for our guests. We prioritize small gestures that make a big difference. That starts with our staff! We are currently seeking a Guest Services Representative at one of our hotel properties. The Guest Services Representative is responsible for assisting guests efficiently, courteously, and professionally in all front office related functions. The Guest Services Representative is also responsible for covering all aspects of the front office when the General Manager is not present. Come help make a difference and join a hardworking team with a diverse and inclusive culture. Enjoy a friendly workplace environment, competitive health benefits, and career growth opportunities! Job Responsibilities Represent hotel in a professional and courteous manner; check guests in and out in a timely and efficient manner Ensures reservations are taken correctly and courteously Must be proficient in computer operating system Available at all times to deal with guest issues in a professional manner Notify General Manager or equivalent immediately of any guest, employee, or cash concerns Supervise property staff as needed Ensure compliance of safety and security standards Reports to the Regional Operations Manager in General Manager absence Responsible for bank deposits in General Manager absence Identify and follow up on life/safety issues and inspection issues Notify General Manager or equivalent immediately of any safety and/or security violations of policy Leave all desk and office areas in a clean and in a neat manner Handle administrative duties as assigned Take responsibility for insuring that property is always clean and free of any trash and debris Skills/Experience Previous hospitality experience preferred but not required Any combination of education and experience equivalent to high school diploma Any other combination of education, training or experience that provides the required knowledge, skills and abilities Ability to read, understand, interpret information found in a variety of reports and other internal hotel information Ability to read, speak, write in an efficient manner in order to interact with guests and staff Sufficient mathematical skills to calculate room revenue, average rate, occupancy percentage, and count as well as how to balance a cash bank, etc. Possess thorough knowledge of Front Office and related department operations, service standards and techniques, guest relations and etiquette, up selling techniques, in order to ensure the effective operation of the front office and related departments (examples include providing high level of service, effective staff training, proficient problem solving, effective cost controls, etc.) Ability to compose and express thoughts in a clear and concise way to ensure effective communication Ability and flexibility to work long hours on a regular basis and as business conditions demand Ability to manage multiple activities and use time management skills to get tasks accomplished in stressful situations/environments Ability to make effective judgment on all facets of front office operations and staff, and the ability to effectively solve guest and operational problems Mental and Physical Demands Indoor work with hard and carpeted surfaces Standing for eight (8) hour shifts This position is occasionally required to sit; climb or balance; and stoop, kneel, crouch or crawl. The employee must frequently lift and/or move up to 10 pounds and occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus Exposure to extreme weather conditions, cold and heat Extensive use of hands and fingers for manipulation of keyboard, answering phone calls (100% of the time) Use of computer terminal, which requires extensive eye contact with a video display terminal Travel Demands Travel locally as assigned by the General Manager and must possess a valid driver's license and proof of insurance. Perks & Benefits Easy to follow training programs & supportive team throughout the onboarding process Health, dental, vision, life and disability insurance for Full-time Employees 401k with company match PTO for Full-time employees Sundays off and No late shifts! Flexible schedules The Company has reviewed this to ensure that essential functions and basic duties have been included. It is intended to provide guidelines for job expectations and the employee's ability to perform the position described. It is not intended to be construed as an exhaustive list of all functions, responsibilities, skills and abilities. Additional functions and requirements may be assigned by managers/supervisors as deemed appropriate. This document does not represent an expressed or implied contract of employment nor does it alter your at-will employment, and the Company reserves the right to change this job description and/or assign tasks for the employee to perform, as the Company may deem appropriate.

Kana Hotel Group's mission is to be one of the most admired and service quality driven hotel companies in the industry. We will accomplish our goal by creating an atmosphere of friendly employee behavior and delivering the highest quality service and value to our guests. From our Team Members to our General Managers and Regional Support team, we seek people who have a passion for the hospitality business and want to grow with us. Most of our existing leadership team members have been promoted from within the company. As a member of our team, you will be expected to contribute your talents and energies to improve the environment and quality of the company, as well as the company's services. In return you will be given opportunities to grow and advance in your career. Kana Hotel Group is proud to offer the following benefits: Medical Vision Dental 401K Immediate Pay- earned wage access! Vacation time Sick time Holiday pay Bonus opportunities Brand-specific employee discounts Long term/short term disability Life insurance Primary Responsibilities • Greet guests and perform check-in/out procedures • Follow all cash and credit card procedures required by hotel and brand standard • Check house count to determine the rooms available for the day • Review credit limit exception report & gets additional approval if necessary • Check expected departures for today & clears checkouts or extends stays after check out time • Update housekeeping room status when received from housekeeping • Balance departments from daily activity report at the end of shift • Performs cashier shift change when cash is in balance • Explain any of the hotel's promotional items to each guest checking in & gives them to any guest who requests them • Mention various hotel amenities, (i.e. free breakfast, spa, fitness center, voice mail, etc.) to guests during lags in phone or in-person conversations • Respond promptly to any guests' inquiries or complaints; Offers alternate solution if guest demand cannot be met • Demonstrate commitment to servicing the guest by being hospitable and accommodating • Document any guest accidents by completing the accident report form • Ability and flexibility to work various shifts including evenings, weekends, and holidays Education/Experience • High School diploma or GED preferred • One year hospitality experience required • Customer service experience required • Experience handling cash and credit card procedures • Attention to detail • Knowledge of the hotel layout, all amenities offered, and all procedures & organization. • Knowledge of local geographic area knowledge, area businesses & services, major highway/street information, and community events & attractions. Our company provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

Job DescriptionKana Hotel Group's mission is to be one of the most admired and service quality driven hotel companies in the industry. We will accomplish our goal by creating an atmosphere of friendly employee behavior and delivering the highest quality service and value to our guests. From our Team Members to our General Managers and Regional Support team, we seek people who have a passion for the hospitality business and want to grow with us. Most of our existing leadership team members have been promoted from within the company. As a member of our team, you will be expected to contribute your talents and energies to improve the environment and quality of the company, as well as the company's services. In return you will be given opportunities to grow and advance in your career. Kana Hotel Group is proud to offer the following benefits: Medical Vision Dental 401K Immediate Pay- earned wage access! Vacation time Sick time Holiday pay Bonus opportunities Brand-specific employee discounts Long term/short term disability Life insurance Primary Responsibilities • Greet guests and perform check-in/out procedures • Follow all cash and credit card procedures required by hotel and brand standard• Check house count to determine the rooms available for the day • Review credit limit exception report & gets additional approval if necessary• Check expected departures for today & clears checkouts or extends stays after check out time• Update housekeeping room status when received from housekeeping • Balance departments from daily activity report at the end of shift • Performs cashier shift change when cash is in balance • Explain any of the hotel's promotional items to each guest checking in & gives them to any guest who requests them • Mention various hotel amenities, (i.e. free breakfast, spa, fitness center, voice mail, etc.) to guests during lags in phone or in-person conversations • Respond promptly to any guests' inquiries or complaints; Offers alternate solution if guest demand cannot be met • Demonstrate commitment to servicing the guest by being hospitable and accommodating • Document any guest accidents by completing the accident report form • Ability and flexibility to work various shifts including evenings, weekends, and holidays Education/Experience • High School diploma or GED preferred • One year hospitality experience required • Customer service experience required • Experience handling cash and credit card procedures • Attention to detail • Knowledge of the hotel layout, all amenities offered, and all procedures & organization.• Knowledge of local geographic area knowledge, area businesses & services, major highway/street information, and community events & attractions. Our company provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

]OB DESCRIPTION: Reports To: Various Programs Salary Band: On Call The Guest Service Agent will provide program support services either in the morning, evening, overnight, or weekend depending on shift designated by supervisor. Provide welcoming, attentive customer service to our clients through utilization of knowledge and proficiency in all aspects of GSA duties Position is responsible for expanding their knowledge of services available for target population through continuing education (training) opportunities and willingness to learn new tasks. This position must maintain the security and confidentiality needed for this type of specialized program The Guest service agent must be available to intervene in conflict or crisis situations and is responsible for maintaining documentation, ensuring the smooth operation of programs during their assigned hours. The Guest Service Agency will work with other staff and volunteers to create a supportive community, helping to meet the needs of each resident. The individual must be able to prioritize multiple projects, work well under pressure and have experience supporting executives, managers and board members. Position requires a strong ethical commitment to the mission and purpose of Gateway Center. PRINCIPAL ACCOUNTABILITIES: > Promote exceptional customer service for our guests/clients during all stages of their visit > Function as a team member at all times by communicating effectively and diplomatically, being approachable and willing to assist coworkers, maintaining a positive and proactive attitude, and promoting interdepartmental communication and cooperation > Provide service tickets and/or directions on where and how to access services at GWC > Manage phone system and property direct incoming calls > Provide appropriate referrals to community services based on client request(s) > Maintain shift log of activities. > Assess and respond to resident crises or conflicts. > Assess and manage emergencies according to Gateway Center's emergency protocol. > Identify appropriate responses to emergency protocol triggers. > Identify when external assistance is needed and contact appropriate party (i.e supervisor, law enforcement, medical assistance, etc). > Monitor the safety and security of the facility and/or dorms. > Participate in the ongoing development of shelter safety and emergency > Work to increase level of cultural sensitivity, awaren65 and competency > Ensure all case records are current by documenting ongoing contacts through case notes witin in 72 hours, trainings attended, referrals, and resources offered > Maintain complete and current documentation on all clients in required databases > Participate in staff development and ail required Agency meetings > Other duties as assigned QUALIFICATIONS: > High school diploma with a minimum of two (2) years of experience or social services experience in a recovery environment will be considered. > Strong organization skills and commitment to substance abuse and disease concept focused treatment models. > Excellent written and vebal communication skills > Proficient in Outlook and Microsoft Word and othe Software Packages > Flexibility (may require some evenings and weekend work) PHYSICAL DEMANDS: The physical demands described here are representative of those that must be me by an employee to successfully perform essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employees regularly required to sit: use hands and to handle, or feel to operate a computer and other office productivity machinery, such as calculator, copy machine, and computer printer. The employee must be able to reach with hands and arms The employee must be able to talk, hear communicate, detect, converse with, discern, convey, express oneself, and exchange information. The employee is required to stand; walk; and stoop, kneel, crouch, or crawl. The employee must occasionally lift and/or move up to 30 pounds Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus. WORK ENVIRONMENT: The work environment characteristic described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually moderate EQUAL OPPORTUNITY EMPLOYER: Gateway Center is an Equal Opportunity Employee and does not discriminate on the basis of race color, creed, national origin, ancestry, religion, age, citizenship, sex marital or veteran status, disability or handicap, sexual on or any other basis prohibited by applicable law. Gateway Center also takes affirmative action to employ, and advance in employment, qualified woman, minorities and covered veterans. Gateway Center also makes reasonable accommodations for qualified individuals with disabilities, in accordance with the Am3-icars With Disabilities Act and applicable state laws.

Job Description The Guest Service Agent will provide fast and effective customer service at all times ensuring guests receive great service throughout their stay. Agents will check guests in and out while following all established procedures and policies. ESSENTIAL DUTIES AND RESPONSIBILITIES -THE ESSENTIAL FUNCTIONS INCLUDE, BUT ARE NOT LIMITED TO THE FOLLOWING: Act as the ambassador of the hotel. Provide information to guests on all aspects of the hotel, including the pool location, hours of F&B facility, laundry location, difference in room types and what those room types have to offer the guest. Review arriving reservations for the day early in the shift, checking for special requests, VIP's, etc., pre-assigning rooms as necessary. Pre-registers groups that have requested pre-registration. Count cash drawer at beginning and end of each shift. Prepare shift deposit accurately, following standard procedures. Maintain complete understanding of all aspects of the PMS cash register operation. Compare housekeepers report with the folio log at the beginning of the PM Shift or when Housekeeping is finished for the day. Enter all wakeup calls accurately. Record messages and receive mail for arriving and in-house guests. Record future reservations for any guest by phone or in person, following all standard procedures. Handle all complaints efficiently and courteously. Listens carefully to the guest's problem. If possible, takes immediate personal responsibility to correct the problem. If not possible, notifies supervisor or the General Manager immediately. Post phone charges promptly. Post any charges incurred by guests during shift using standard procedures. File folios, Reg cards, and reservations cards as necessary. Complete shift checklist before end of shift. Maintain fresh coffee in the lobby at all times. Answer telephone efficiently and pleasantly within three rings and with correct phrasing. Determine nature of call and transfer to proper extension. Maintain an awareness of and report any and all safety hazards or violations witnessed in the course of performing required duties. Perform other duties as requested. MINIMUM QUALIFICATIONS (KNOWLEDGE, SKILLS, AND ABILITIES) High school diploma preferred One year related customer service work experience. Basic mathematical skills. Computer skills. Excellent interpersonal skills, Ability to speak, read, and write English. Knowledge of workplace safety procedures. PHYSICAL DEMANDS AND WORK ENVIRONMENT The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this position. While performing the duties of this position, the employee is regularly required to stand and walk the entire shift, talk and/or hear. The employee is regularly required to stand; walk; sit; reach with hands and arms; climb or balance; and stoop, kneel, crouch, or crawl. The noise level in the work environment is usually moderate. **Employment is contingent upon successful completion of a background and drug test.**

At Valor, we are passionate Hotelitarians-driven, detail-obsessed professionals who go beyond service to deliver true hospitality. With a global perspective and a commitment to thoughtful hospitality and sustainable dining, we bring enthusiasm, creativity, and local flair to every property we support. We seek individuals who value relationships, embrace high standards, and create meaningful experiences for guests, teams, and owners alike. If you're someone who notices the little things and strives to make a lasting impact, you'll thrive here. Please visit ******************************* to learn more about our existing hotels, other exciting job opportunities and our company. Position: Guest Services AgentReports To: Guest Services Manager, Rooms DirectorCOMPANY OVERVIEW: Valor Hospitality is a leading hotel management company that is a trend setter in the hospitality market. The company is recognized by owners, investors, developers, and guests as an innovative partner to drive revenue and increase profits. We believe that the highest form of compliment is respect for each associate, both as an individual and as a valued part of our organization. We will do our best to encourage communication, and we will listen with an open mind to new ideas. Furthermore, we are dedicated to implementing those ideas, which will result in a higher level of productivity and professionalism. In addition, we are committed to you, and your career advancement and we will provide you the opportunity to be successful. POSITION PROFILE: Perform all desk related functions including but not limited to checking guests in and out, making room reservations, giving recommendations, and providing directions. Smile and greet guests in a welcoming manner, as the first point of contact. ESSENTIAL JOB FUNCTION: Handle guest registration, room assignments, provide quotes for room rates and up-sell the guest, accommodate special requests whenever possible, and collect payment for charges on the guest folio. Verify registration cards against computer to ensure accuracy of name, type of payment, rate, and market segment. Pre-register, block reservations and take same day reservations and when necessary future reservations following hotel rate structures, discounts, and sell strategies. Manage guest check-ins/check-outs in accordance with hotel credit/cash handling policies; verify that the correct charges and credits are posted to the corresponding guest folio. Ensure all cash and cash equivalents are accounted for and balanced at the beginning and end of each work shift. Resolve guest complaints; assist guests with all inquiries in connection with hotel services, in-house events, directions, local attractions, check cashing, safety boxes, etc. Manage phone activity including providing general knowledge to callers. Cancel room reservations according to procedures. Walk customers in a professional and courteous manner according to procedures. Function as a liaison between Front Desk and the Housekeeping Department in coordinating rooms. DESIRED SKILLS AND QUALIFICATIONS: Education: High school diploma or equivalent experience. Experience: Three to twelve months of employment in a related position guest relation position with this company or other organizations. Skills and Abilities: Requires having excellent computer and cash handling skills, ability to stand for extended periods of time; present a sociable, outgoing, lively and guest service-oriented demeanor. Working knowledge is generally learned on-the-job. Communicate information and hotel services to management, staff and guests. BENEFITS PACKAGE Competitive Salary Daily Pay! Team Member Hotel Discount Program Uniforms Provided for most positions Benefits - Health, Dental, Vision, Life Insurance, and other supplemental options Paid PTO 401k with employer match Food and Beverage Discounts Tuition Reimbursement If you like a high-touch, community-connected environment where you can thrive, this is the hotel for you. Passionate about service and ready to grow with a strong Hilton flag in a fast-growing suburban market? Let's talk. Click Here to learn what makes DoubleTree Alpharetta stand out.