How to hire a guest services manager

How to hire a guest services manager, step by step

Here's a step-by-step guest services manager hiring guide:

• Step 1: Identify your hiring needs
• Step 2: Create an ideal candidate profile
• Step 3: Make a budget
• Step 4: Write a guest services manager job description
• Step 5: Post your job
• Step 6: Interview candidates
• Step 7: Send a job offer and onboard your new guest services manager
• Step 8: Go through the hiring process checklist

What does a guest services manager do?

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1. Identify your hiring needs

   The guest services manager hiring process starts by determining what type of worker you actually need. Certain roles might require a full-time employee, whereas part-time workers or contractors can do others.

   Determine employee vs contractor status

   Is the person you're thinking of hiring a US citizen or green card holder?

   Yes

   No

   Hiring the perfect guest services manager also involves considering the ideal background you'd like them to have. Depending on what industry or field they have experience in, they'll bring different skills to the job. It's also important to consider what levels of seniority and education the job requires and what kind of salary such a candidate would likely demand.

   This list presents guest services manager salaries for various positions.

   Type of Guest Services Manager	Description	Hourly rate
   Guest Services Manager	A Guest Services Manager supervises the check-in process, resolves problems that guests may have, and develops programs for special services. They assist staff members in providing better customer service and resolving customers’ complaints.	$16-30
   Manager On Duty	A manager on duty's role is to oversee operations in a store or a particular department, ensuring efficient workflow and workforce performance. They mainly evaluate and delegate tasks among employees, arrange schedules, set goals and budget, handle issues and concerns, and impose disciplinary actions... Show more	$12-25
   Manager	Managers are responsible for a specific department, function, or employee group. They oversee their assigned departments and all the employees under the department... Show more	$17-44

   Show more

2. Create an ideal candidate profile

   Common skills:

   • Reservations
   • Excellent Guest
   • Front Desk Operations
   • Payroll
   • Guest Satisfaction
   • Cleanliness
   • Night Audit
   • POS
   • Cash Handling
   • Emergency Procedures
   • Guest Complaints
   • Exceptional Guest
   • Front End
   • Front Office Operations

   Check all skills

   Responsibilities:

   • Maintain, troubleshoot, and manage the hotel's property management systems (PMS) and other computer networks and software.
   • Manage Sarbanes-Oxley application compliance requirements.
   • Manage facility procedures relate to insurance and billing and solve patients' queries regarding their insurance renewal and expiry.
   • Develop VIP recognition program to create lasting memories with the resorts group and leisure VIPs.
   • Full knowledge of resorts' rooms and venues.
   • Ensure compliance with Sarbanes-Oxley by complying with internal audit requests.

   More guest services manager duties

3. Make a budget

   Including a salary range in the guest services manager job description is a good way to get more applicants. A guest services manager salary can be affected by several factors, such as the location of the job, the level of experience, education, certifications, and the employer's prestige.

   For example, the average salary for a guest services manager in Indiana may be lower than in New York, and an entry-level engineer typically earns less than a senior-level guest services manager. Additionally, a guest services manager with lots of experience in the field may command a higher salary as a result.

   Average guest services manager salary

   $46,930yearly

   $22.56 hourly rate

   ---

   Entry-level guest services manager salary

   $34,000 yearly salary

   Updated December 22, 2025

   Average guest services manager salary by state

   Rank	State	Avg. salary	Hourly rate
   1	New York	$60,042	$29
   2	Oregon	$57,513	$28
   3	Washington	$57,125	$27
   4	Massachusetts	$54,215	$26
   5	California	$52,499	$25
   6	District of Columbia	$50,750	$24
   7	Hawaii	$49,144	$24
   8	Connecticut	$47,887	$23
   9	Colorado	$47,843	$23
   10	Nevada	$46,650	$22
   11	Utah	$46,622	$22
   12	Missouri	$46,505	$22
   13	South Carolina	$45,440	$22
   14	North Carolina	$44,994	$22
   15	Minnesota	$44,462	$21
   16	Florida	$43,805	$21
   17	Pennsylvania	$43,305	$21
   18	Texas	$43,059	$21
   19	Illinois	$42,279	$20
   20	Maryland	$41,594	$20

   Average guest services manager salary by company

   Company

   Rank	Company	Average salary	Hourly rate	Job openings
   1	InterContinental Hotels Group Resources, Inc.	$52,908	$25.44	8
   2	Highgate Hotels	$51,821	$24.91	103
   3	Hilton Grand Vacations	$51,814	$24.91
   4	Shamin Hotels	$51,782	$24.90
   5	Hyatt Hotels	$51,709	$24.86	45
   6	Four Seasons Hotels and Resorts	$51,699	$24.86	20
   7	Kimpton Hotels & Restaurants	$51,627	$24.82	65
   8	Hersha Hospitality	$51,599	$24.81	137
   9	Wyndham Vacation Ownership	$51,552	$24.78
   10	Montage Hotels & Resorts	$51,495	$24.76	14
   11	Wyndham Hotels & Resorts	$51,382	$24.70	8
   12	Viceroy Hotel Group	$51,302	$24.66	3
   13	Ilitch Holdings	$51,294	$24.66
   14	St. Regis Aspen Resort	$51,072	$24.55
   15	InterContinental Miami	$50,924	$24.48
   16	Hilton	$50,804	$24.43	268
   17	Sage Hospitality Group	$50,797	$24.42	8
   18	The Little America Hotel	$50,794	$24.42
   19	Calistoga Ranch	$50,688	$24.37
   20	Interstate Hotels LLC	$50,630	$24.34

4. Writing a guest services manager job description

   A guest services manager job description should include a summary of the role, required skills, and a list of responsibilities. It's also good to include a salary range and the first name of the hiring manager. To help get you started, here's an example of a guest services manager job description:

   Guest services manager job description example

   The Guest Services Manager is a key leadership position with a critical role in the fulfillment of the Whitewater Center’s brand promise of delivering high-quality experiences. Among other responsibilities, the Guest Services Department serves as the point of contact or concierge for all guests at any time. The Guest Services Manager leads a team of full-time, year-round, and seasonal staff. Quality staff recruitment, training, and coaching are critical to the success of this role, along with effective problem solving, and strategic, goal-driven thinking. This position is a full-time, benefits-eligible, on-site position that reports to the Director of Operations.
   Responsibilities Oversee the operation of various guest services locations and processes including pass sales, gear rentals, equipment storage, security, parking, custodial services, guest feedback, and inquiries Support processes and procedures to ensure cleanliness, quality, consistent guest service delivery, and staff productivity Manage first encounters with guests, and act as a first responder to guest needs and issues Maintain an awareness of how the brand is being represented and pursue meeting the brand promise Facilitate interdepartmental communication to coordinate and maintain high-quality guest experiences Coordinate with third-party custodial and security teams Manage an efficient operation, demonstrate fiscal awareness, and ensure effective execution of tasks and utilization of resources Oversee the recruiting, training, scheduling, coaching, disciplining, and day-to-day management of Guest Services staff Ensure staff create a friendly and welcoming atmosphere for all guests and have in-depth knowledge of the organization, products, and services offered
   Requirements
   A Bachelor’s Degree in Business, Hospitality, Management, or another related field is preferred 5 years of management-level experience in guest services, customer service, or the hospitality industry is preferred Experience with P&L management Excellent customer service and communication skills Ability to work well under pressure in a calm, mature, process-driven manner Ability to process unique circumstances and provide a positive resolution Maintain a flexible schedule for varied workweeks and regular availability to work nights, weekends, and holidays
   Physical Demands Must be able to safely self-transport over uneven terrain or in a confined space Must be able to stand for sustained periods of time Must be able to lift and move at least 25 pounds Comfortable with physically demanding duties related to the team’s area of focus
   Benefits Access to Whitewater Center's pass activities
   Staff discount program and pro deals
   Health, Dental, Vision, FSA
   401K
   Paid Time Off
   
   Overview of Department The Guest Services Department is responsible for creating a friendly and welcoming atmosphere for all guests. The department provides exceptional customer care and clear communication with guests. Guest Services manages event production, private groups, retail operations, and all pass sales at the Whitewater Center. Working at Whitewater Whitewater’s mission is rooted in the belief that we all share a genetic code that compels us to play outside and share these experiences with others. This mission is accomplished through promoting access and opportunities to play outside and bring people together. Our approach is simple: Make it compelling and easy to engage with nature and invite others to join. Legal Disclosures The Whitewater Center provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, or genetics. In addition to federal law requirements, the Whitewater Center complies with applicable state and local laws governing nondiscrimination in employment. This policy applies to all terms and conditions of employment including recruitment, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training. NOTICE: Federal law requires all employers to verify the identity and employment eligibility of all persons hired to work in the United States. The Whitewater Center is an employer that participates in the E-Verify program.

   Copy this example

   

5. Post your job

   To find guest services managers for your business, try out a few different recruiting strategies:

   • Consider internal talent. One of the most important talent pools for any company is its current employees.
   • Ask for referrals. Reach out to friends, family members, and your current work to ask if they know any guest services managers they would recommend.
   • Recruit at local colleges. Attend job fairs at local colleges to recruit entry-level guest services managers with the right educational background.
   • Social media platforms. LinkedIn, Facebook, and Twitter have more than 3.5 billion users, and they're a great place for company branding and reaching potential job candidates.

   Post your job online:

   • Post your guest services manager job on Zippia to find and recruit guest services manager candidates who meet your exact specifications.
   • Use field-specific websites.
   • Post a job on free websites.

6. Interview candidates

   During your first interview to recruit guest services managers, engage with candidates to learn about their interest in the role and experience in the field. During the following interview, you'll be able to go into more detail about the company, the position, and the responsibilities.

   It's also good to ask about candidates' unique skills and talents. You can move on to the technical interview if a candidate is good enough for the next step.

   The right interview questions can help you assess a candidate's hard skills, behavioral intelligence, and soft skills.

7. Send a job offer and onboard your new guest services manager

   Once you've selected the best guest services manager candidate for the job, it's time to write an offer letter. In addition to salary, this letter should include details about the benefits and perks you offer the candidate. Ensuring that your offer is competitive is essential, as qualified candidates may be considering other job opportunities. The candidate may wish to negotiate the terms of the offer, and you should be open to discussion. After you reach an agreement, the final step is formalizing the agreement with a contract.

   It's also important to follow up with applicants who do not get the job with an email letting them know that the position is filled.

   Once that's done, you can draft an onboarding schedule for the new guest services manager. Human Resources should complete Employee Action Forms and ensure that onboarding paperwork is completed, including I-9s, benefits enrollment, federal and state tax forms, etc. They should also ensure that new employee files are created for internal recordkeeping.

8. Go through the hiring process checklist

   • Determine employee type (full-time, part-time, contractor, etc.)
   • Submit a job requisition form to the HR department
   • Define job responsibilities and requirements
   • Establish budget and timeline
   • Determine hiring decision makers for the role
   • Write job description
   • Post job on job boards, company website, etc.
   • Promote the job internally
   • Process applications through applicant tracking system
   • Review resumes and cover letters
   • Shortlist candidates for screening
   • Hold phone/virtual interview screening with first round of candidates
   • Conduct in-person interviews with top candidates from first round
   • Score candidates based on weighted criteria (e.g., experience, education, background, cultural fit, skill set, etc.)
   • Conduct background checks on top candidates
   • Check references of top candidates
   • Consult with HR and hiring decision makers on job offer specifics
   • Extend offer to top candidate(s)
   • Receive formal job offer acceptance and signed employment contract
   • Inform other candidates that the position has been filled
   • Set and communicate onboarding schedule to new hire(s)
   • Complete new hire paperwork (i9, benefits enrollment, tax forms, etc.)

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