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Harbor Freight Tools jobs in Lakewood, CA - 242 jobs

  • Senior Retail Stocking Associate

    Harbor Freight Tools 4.4company rating

    Harbor Freight Tools job in Costa Mesa, CA

    A Senior Retail Stocking Associate (full-time) is a valued member of a high performing team who is empowered & equipped to do their job. You will know why your work matters and be able to take pride in what you do! This role is perfect for you if you have the desire to develop as a leader and is passionate about a career in retail. The anticipated rate for this position is $20.00 per hour depending on location, knowledge, skills, education and experience. In addition, we offer comprehensive and competitive benefits to Associates (and their families) such as medical, dental, vision, life insurance, short-term and long-term disability. Eligible Associates are able to enroll in our company's 401k plan. Associates will accrue paid time off up to 152 hours per year (inclusive of PTO, floating holidays, and paid holidays). Paid sick time up to 64 hours per year unless otherwise required by law. Respectful schedules during operating hours of 6am - 10pm. Why You'll Love it: * People First Culture * Paid time off * Associate discounts * Medical/Dental/Vision Insurance for all associates * Company Matched 401(K) * Respectful scheduling * Closed on Thanksgiving, Christmas & Easter * Stable employment with growing company * Clear path to promotion with full-time opportunities What You'll Do: * Provide a great experience for our customers * Handle various sales transactions * Encourage customers to participate in company programs * Maintain a safe, clean, and organized store * Cross-train in all areas of store operations including Stocking/Sales associate duties, and responsibilities * Other duties as assigned Requirements Who You Are: * Must be at least 18 years old. * Preferred: 1 year experience in retail or customer service * Ability to communicate clearly with customers, and associates. * Open availability with the ability to work evenings, weekends, and holidays. Adherence to attendance policy is necessary. * Ability to intermittently lift, push and/or pull up to 50 pounds, and stand/move for entire shift. * Ability to lift, bend, kneel, climb, crawl and/or twist, and safely climb up/down a ladder. * Physically able and willing to become certified to operate a forklift in accordance with IPP. (Injury, and Illness Prevention Program)
    $20 hourly 3d ago
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  • Sr. Manager, Merchandising Strategy and Operations

    Harbor Freight Tools 4.4company rating

    Harbor Freight Tools job in Calabasas, CA

    The Senior Manager of Merchandising Strategy & Operations plays a critical role in defining and driving Merchandising department strategy, priorities, and performance outcomes. This role focuses on improving internal tools, systems, and processes within the Merchandising organization, with a particular emphasis on Price and Promotion capabilities, execution, and scalability. The Senior Manager partners closely with Merchandising leadership to translate high-level strategy into actionable initiatives, ensuring teams are aligned to department KPIs, financial targets, and operational goals. This role supports the planning and execution of the ESP program, contributes to department budgeting and resource allocation, and leads complex initiatives that require coordination across large internal teams. This position manages a team of project managers and specialists and is responsible for leveraging those teams to deliver strategic initiatives, drive efficiency, and improve execution across the Merchandising function. Duties and Responsibilities Support the development and execution of Merchandising strategy, department priorities, KPIs, and OKRs, with a focus on Price and Promotion effectiveness and scalability Lead internal process improvement initiatives across Merchandising, including pricing, promotions, ESP, reporting, and planning workflows Own and evolve internal tools, systems, and processes used by the Price & Promotion group to improve execution, visibility, and decision-making Partner with Merchandising leadership to support department budgeting, resource planning, and prioritization to achieve financial and operational goals Provide strategic and operational support for the ESP program, including process optimization, performance tracking, and cross-team coordination Manage and develop a team of project managers and specialists responsible for driving execution of department initiatives and special projects Translate high-level strategy into structured workplans, timelines, and deliverables that can be executed across large, cross-functional Merchandising teams Drive execution of complex, multi-workstream initiatives, ensuring alignment across Merchandising functions and timely delivery Establish and maintain reporting, dashboards, and performance reviews to track KPIs, identify gaps, and surface improvement opportunities Lead continuous improvement efforts by identifying inefficiencies, standardizing best practices, and improving operating rhythms Review systems and processes to ensure scalability as the business grows, recommending enhancements or new capabilities as needed Coordinate with cross-functional partners (Inventory, Finance, Store Ops, IT, Legal, etc.) as needed to support Merchandising initiatives and remove execution barriers Scope Staff supervision and development: Yes Decision making: Yes Travel: Up to 10% Flex Designation: Anywhere
    $81k-146k yearly est. 31d ago
  • Part Time Head Cashier (Store 188 Agoura Hills, CA)

    Ace Hardware 4.3company rating

    Agoura Hills, CA job

    About Ace Retail Group Ace Retail Group (ARG), is a division of Ace Hardware Corporation that owns and operates several Ace brands, including Westlake Ace, Great Lakes Ace, Buikemas Ace, Outer Banks Ace, Dennis Company, and Breed & Company.ARG is one of the largest hardware retailers in the United States and has two headquarters located in Lenexa, KS and Farmington Hills, MI.ARGs origins date back over a century and operates over 250 neighborhood stores located throughout the United States.Great people make ARG stand out in our industry, and we are looking for individuals who strive for personal and professional growth, and who want to work with a company founded on (and still led by) our solid Core Values of: Winning, Excellence, Love, Integrity, Gratitude, Humility and Teamwork. General Summary The Head Cashier is responsible for register transactions involving the sale and/or return of merchandise. The Head Cashier is also responsible for assisting the Assistant Manager, Operations in the completion of office duties. Essential Duties & Responsibilities: Customer Service Project a positive representation of Ace Retail Group. Greet customers entering and throughout the store. Thank customers by name, when possible when they are leaving the store. Project a friendly, outgoing demeanor; work well with customers as well as those supervised. Ensure excellent customer service from those supervised. Ensure all calls and pages are answered promptly, courteously and effectively. Communicate any problem or issue that requires management assistance. Ensure fast, accurate, professional checkouts. Perform Cashier duties as needed to eliminate delays. Possess strong product knowledge and knowledge of store layout and location of products. Ensure customers are being greeted and thanked by name whenever possible. Register Operations Follow all cash register transaction procedures. Responsible for balancing of register drawer. Adhere to any Store Support Center program or promotion that may require implementation at the cash registers. Assist with register and computer problems, downloads, upgrades, and fixes as needed. Cash Room Operations In the absence of the Assistant Manager-Operations, verify Cashier-balancing procedures are followed. In the absence of the Assistant Manager-Operations, verify deposit procedures and policies are followed on a daily basis. Help prepare deposit, long/short recap, cashier over-short acknowledgements, and sales audits. Verify weekend vault counts and randomly verify vault. Office Operations Provide assistance to the Assistant Manager-Operations in the completion of multiple office duties, including receiving, invoices, purchase orders, inventory adjustments, etc. Audit On an as needed basis, provide assistance to the Assistant Manager-Operations in the completion of the quarterly audit checklist. On as needed basis, observe Cashiers for proper phone etiquette, greeting customers, handling returns correctly and that the customers are being treated attentively. Front End Appearance and Upkeep Keep the front end neat and clean at all times. Face and dust front end. Keep impulse counters stocked and faced, rotate fresh merchandise in as seasons change. Ensure fresh ads are stocked in shopping carts at all times. Ensure forms and supplies are stocked at all times. Assist with decorating the front end according to the Store Support Center program. Call for cart pickups when necessary. Perform all other duties as assigned. Leadership Communicate any merchandising, cost control or sales idea to the General Manager for follow up. Participate in store and Cashier meetings. Assist with training and development of new cashiers. Work with Assistant Manager-Operations to prepare for advancement Other Essential Requirements Ability to exhibit and incorporate our Core Values into daily decisions and interactions with others: WINNING In business, money is the score. To win, we must perform, compete, and have fun. EXCELLENCE Striving to be our best through continuous improvement and inspiration. LOVE Love the people, love the work and love the results. INTEGRITY Honesty, reliability, high character and ethical behavior. GRATITUDE Appreciating being in the business of serving others. HUMILITY A modest and respectful approach to leadership and work. TEAMWORK Collaboration over control or credit; together we are Ace. Minimum Skills, Requirements and Qualifications High School or GED equivalent. Experience in retail and/or office management preferred. Cashier experience preferred. Customer service experience preferred. Standing, walking, lifting (up to 25lbs) and climbing. Compensation Details Starting at $16.75 per hour For a full list of benefits and open positions, please visit us at: ************************************************************ Want to be notified when new jobs are posted? Follow the link below to create an account and set up custom job alerts: Create Job Alert Equal Opportunity Employer Ace Retail Group is committed to a policy of promoting equal employment opportunities. The company recognizes the importance of diversity and leveraging the skills and talents of all people to the mutual advantage of each individual and the organization. The company is committed to the prevention of employment discrimination related to race, religion, color, sex (including sexual harassment), gender identity, national origin, age, marital status, disability and military discharge, or any other action covered by federal or state laws. Required Preferred Job Industries Retail
    $16.8 hourly 1d ago
  • Cashier (Store 151, LaCrescenta, CA)

    Ace Hardware 4.3company rating

    La Crescenta-Montrose, CA job

    About Ace Retail Group Ace Retail Group (ARG), is a division of Ace Hardware Corporation that owns and operates several Ace brands, including Westlake Ace, Great Lakes Ace, Buikemas Ace, Outer Banks Ace, Dennis Company, and Breed & Company.ARG is one of the largest hardware retailers in the United States and has two headquarters located in Lenexa, KS and Farmington Hills, MI.ARGs origins date back over a century and operates over 250 neighborhood stores located throughout the United States.Great people make ARG stand out in our industry, and we are looking for individuals who strive for personal and professional growth, and who want to work with a company founded on (and still led by) our solid Core Values of: Winning, Excellence, Love, Integrity, Gratitude, Humility and Teamwork. General Job Summary The Cashier is responsible for register transactions involving the sale and/or return of merchandise. Essential Duties and Responsibilities Include the following. Other duties may be assigned. Customer Service Project a positive representation of Ace Retail Group. Greet customers entering and throughout the store. Thank customers by name, when possible, when they are leaving the store. Project a friendly, outgoing demeanor; work well with customers as well as associates. Clear customer checkout lines quickly and efficiently. Answer and monitor all calls and pages promptly, courteously and effectively. Communicate any problem or issue that requires management assistance. Continually build product knowledge base and possess the ability to assist customers with store layout and product location. Assist in pricing, stocking, marking and bagging of merchandise. Register Operations Follow all cash register transaction procedures. Responsible for balancing of register drawer. Adhere to any Store Support Center program or promotion that may require implementation at the cash registers. Participate in store and Cashier meetings. Front End Appearance and Upkeep Keep the front end, including checkout areas and entrance doors neat and clean at all times. Face and dust front end. Assist with keeping impulse counters stocked and faced, rotate fresh merchandise in as seasons change. Ensure fresh ads are stocked in shopping carts at all times. Ensure forms and supplies are stocked at all times. Assist with decorating the front end according to the Store Support Center program. Call for cart pickups when necessary. Inform management when merchandise returns need to be put away. Perform all other duties as assigned. Other Essential Requirements Ability to exhibit and incorporate our Core Values into daily decisions and interactions with others: WINNING In business, money is the score. To win, we must perform, compete, and have fun. EXCELLENCE Striving to be our best through continuous improvement and inspiration. LOVE Love the people, love the work and love the results. INTEGRITY Honesty, reliability, high character and ethical behavior. GRATITUDE Appreciating being in the business of serving others. HUMILITY A modest and respectful approach to leadership and work. TEAMWORK Collaboration over control or credit; together we are Ace. Minimum Skills, Requirements and Qualifications High School or GED equivalent. Cashier experience preferred. Customer service experience preferred. Standing, walking, lifting (up to 25lbs) and climbing. Compensation Details $16.05 Per Hour For a full list of benefits and open positions, please visit us at: ************************************************************ Want to be notified when new jobs are posted? Follow the link below to create an account and set up custom job alerts: Create Job Alert Equal Opportunity Employer Ace Retail Group is committed to a policy of promoting equal employment opportunities. The company recognizes the importance of diversity and leveraging the skills and talents of all people to the mutual advantage of each individual and the organization. The company is committed to the prevention of employment discrimination related to race, religion, color, sex (including sexual harassment), gender identity, national origin, age, marital status, disability and military discharge, or any other action covered by federal or state laws. Required Preferred Job Industries Retail
    $16.1 hourly 1d ago
  • Production Designer-Temp

    Harbor Freight Tools 4.4company rating

    Harbor Freight Tools job in Calabasas, CA

    The Production Designer will work in the Design Department of the Harbor Freight internal creative agency.The Production Designer is responsible for executing assigned graphic production projects in digital and print marketing channels. Projects include production for advertising campaigns such as coupons, flyer and store signage. All design assets must adhere to the Harbor Freight visual brand guidelines. The Production Designer works closely with their manager and digital designers to create final deliverables. Duties and Responsibilities Create pricing signs, flyers and coupons from standardized templates in Adobe InDesign. Able to accurately follow a document that has detailed product and pricing information for the event and check your work for accuracy. Make edits/corrections to layouts as deemed necessary by proof readers and design managers Adhere to the Harbor Freight Tools design style set by senior management and executives Review, prioritize and mark off assignments in the project management tool. Apply established corporate branding and style specifications to ensure work meets brand guidelines Regularly communicate status of assigned projects to manager Establish and maintain effective relationships with team members and business associates Additional duties as assigned by manager Scope Staff supervision and development: No Decision making: Limited - Provide data for decision support Travel: Up to 5% Flex Designation: Anywhere
    $56k-96k yearly est. 3d ago
  • truck unloader/stocking

    Michaels Stores 4.3company rating

    Costa Mesa, CA job

    Store - LA-COSTA MESA, CA Deliver friendly customer service, help customers shop our store, and find what they're looking for. Ensure all customers receive a fast and friendly checkout experience. Complete truck unloading and merchandise duties throughout the store including maintaining store recovery standards to deliver our Brand Promises. * Help customers shop, locate products, and provide them with solutions * Provide a fast and friendly checkout experience; execute cash handling to standards * Engage customers on the benefits of the Rewards program and Private Label Credit Cards and complete enrollments * Educate customers on the Voice of Customer (VOC) survey * Assist with Omni channel processes, including Buy Online Pickup in Store (BOPIS) and Ship From Store (SFS) * Participate in the truck unload, stocking, and planogram (POGs) processes * Responsible to complete merchandise recovery and maintenance including the merchandise return / go back process and general store recovery to ensure a well-merchandised and in-stock store * Perform Store In Stock Optimization (SISO) and AD set duties as assigned * Support shrink and safety programs * Adhere to Standard Operating Procedures (SOPs) and Company programs to ensure compliance with applicable laws and requirements; execute Company policies and standards * Interact with others in an accepting and respectful manner; remain positive and respectful, even in difficult situations; promote commitment to the organization's vision and values; project a positive image and serve as a role model for other Team Members * Cross trained in Custom Framing selling and production Other duties as assigned Preferred Knowledge/Skills/Abilities Preferred Type of experience the job requires * Retail and/or customer service experience preferred Physical Requirements Work Environment * Ability to remain standing for long periods of time * Ability to move throughout the store * Regular bending, lifting, carrying, reaching, and stretching * Lifting heavy boxes and accessing high shelves by ladder or similar equipment * If you need help performing these essential functions of your job, please contact your supervisor so that we may engage in the interactive process with you to determine if a reasonable accommodation is available. * Public retail store setting taking care of our customers; all public areas are climate controlled; some stock rooms may not be climate controlled; some outdoor work if assigned to retrieve shopping carts or while unloading trucks; Frame shop contains glass cutter and heat press; work hours include nights, weekends and early mornings Applicants in the U.S. must satisfy federal, state, and local legal requirements of the job. Michaels requires all team members in this role to be at least sixteen (16) years or older. Total Base Pay Range for this Position: $16.50 - $19.40 At The Michaels Companies Inc., our purpose is to fuel the joy of creativity and celebration. As the leading destination for creating and celebrating in North America, we operate over 1,300 stores in 49 states and Canada and online at Michaels.com and Michaels.ca. The Michaels Companies, Inc. also owns Artistree, a manufacturer of custom and specialty framing merchandise. Founded in 1973 and headquartered in Irving, Texas, Michaels is the best place for all things creative. For more information, please visit ***************** At Michaels, we prioritize the wellbeing of our teams by providing robust benefits for both full-time and part-time Team Members. Our benefits include health insurance (medical, dental, and vision), paid time off, tuition assistance, generous employee discounts, and much more. For more information, visit mikbenefits.com. Michaels is an Equal Opportunity Employer. We are here for all Team Members and all customers to create, innovate and be better together. Michaels is committed to the full inclusion of all qualified individuals. In keeping with this commitment, Michaels will assure that people with disabilities are provided reasonable accommodations. Accordingly, if a reasonable accommodation is required to fully participate in the job application or interview process, to perform the essential functions of the job, and/or to receive all other benefits and privileges of employment, please contact Customer Care at ************** (1800-MICHAEL). EEOC Know Your Rights Poster in English EEOC Know Your Rights Poster in Spanish EEOC Poster Optimized for Screen Readers Federal FMLA Poster Federal EPPAC Poster
    $16.5-19.4 hourly Auto-Apply 45d ago
  • Business Analyst, Omnichannel

    Harbor Freight Tools 4.4company rating

    Harbor Freight Tools job in Calabasas, CA

    The Omnichannel Business Analyst is an integral part of the Omnichannel team and will drive change across the organization. The Omnichannel Business Analyst will focus on leading cross-functional teams, compiling business requirements, managing the Omnichannel roadmap. They are a strong team player with an ability to prioritize initiatives, communicate effectively, and creatively solve complex problems. Duties and Responsibilities Works closely with project owners and key stakeholders to deliver state-of-the art, scalable, and cost-effective capabilities within time, budget, and quality requirements. Involved in the development of business plan objectives and works collaboratively with partners. Drives projects across the finish line and successful completion of deliverables, while ensuring the timely execution of supporting business and technical activities. Participates in project planning - works with IT and e-commerce teams to estimate effort to deliver solutions. Continuously aligns priorities to the Omnichannel roadmap. Documents and communicates business and functional requirements effectively to technical teams, designers, and business stakeholders. Understands the impact of requirements across departments and assists with designing target and interim solutions. Analyzes and documents relevant business processes, data flow diagrams, and workflows. Validates documents with technical and non-technical teams. Serves as the subject matter expert throughout the project lifecycle and mentors team members after go-live. Creates and manages project charters to align with SDLC processes. Partners with the Omnichannel Project Manager and project owners to continuously groom stories in ongoing and future sprints. Adheres to Waterfall and Agile development methodologies and provides input on the prioritization of user stories for development. Participates in integration testing, including the development of test plans and use cases, and documentation of results. Validates what has been delivered fulfills all requirements. Conducts User Acceptance Testing (UAT) with key stakeholders and designs scenarios to showcase the end-to-end process flow. Participates in change management activities. Assists in the preparation of end user documentation and training materials. Partners closely with the Omnichannel Project Manager to monitor project progress and provide status updates. Escalates roadblocks and issues to ensure they are prioritized and resolved. Supports internal clients during and after go-lives and track post go-live issues and resolve with the corresponding teams. Proactively identifies opportunities and delivery execution improvements. Solicits feedback from departments and customers after go-live to prioritize future enhancements. May provide informal assistance such as technical and business guidance and/or training co-workers. Scope Staff supervision and development: No Decision making: Provides data for decision support Travel: Up to 5% Flex Designation: Anywhere
    $66k-110k yearly est. 9d ago
  • Sr. IT Business Analyst (Pricing/Promos)

    Harbor Freight Tools 4.4company rating

    Harbor Freight Tools job in Calabasas, CA

    The Sr. IT Business Analyst is responsible for large scale enterprise level business and systems analysis functions supporting his/her assigned applications. Apply proven analytical, communication and problem-solving skills to help maximize the benefit of IT investments, turning functional business requirements into effectively designed solutions. This includes gathering and analyzing data in support of business cases, leading system projects for business units, partnering with business leaders, building systems requirements, providing application support, and managing external software vendors. Essential Duties and Responsibilities Manage the daily performance and operation of enterprise-level software applications Perform the following duties: budgeting, quality control, research, purchasing of assets or software, contract negotiation and management Act as a liaison between technology teams, support teams, business units, and senior management Collaborate with project managers, solutions architects and project sponsors to determine project scope and how to execute multiple projects Meet with decision makers, systems owners, and end users to define business requirements, and systems goals, and identify and resolve systems issues Document functional business requirement and interpret into system designs Define reporting and analytical tools for application monitoring Analyze and determine root-cause for reported system issues Conduct research into on emerging application development software products, languages, and standards in support of procurement and development efforts Define and utilize standard templates to accurately and concisely write requirement and functional specifications Review and analyze the effectiveness and efficiency of existing systems and develop strategies for improving or further leveraging these systems Prepare and deliver reports, recommendations, or alternatives that address existing and potential problem areas in IT systems across the organization Lead the planning, design, development, and deployment of new applications, and enhancements to existing applications Work independently on projects and analysis Act as the main point of contact and IT partner for the assigned business unit(s) Coordinate and perform in-depth tests, including system, integration, and customer acceptance, for modified and new systems, and other post-implementation support Manage and track the status of requirements throughout the project lifecycle; enforce and redefine as necessary Define and mange a roadmap for all of the applications within scope Maintain reference documentation for audit purposes Perform other duties as assigned Scope Supervisory Responsibility - None Nights and weekends - As required Travel - As needed
    $115k-146k yearly est. 39d ago
  • Floor Supervisor Store 151 La Crescenta, Ca

    Ace Hardware 4.3company rating

    La Crescenta-Montrose, CA job

    About Ace Retail Group Ace Retail Group (ARG), is a division of Ace Hardware Corporation that owns and operates several Ace brands, including Westlake Ace, Great Lakes Ace, Buikemas Ace, Outer Banks Ace, Dennis Company, and Breed & Company.ARG is one of the largest hardware retailers in the United States and has two headquarters located in Lenexa, KS and Farmington Hills, MI.ARGs origins date back over a century and operates over 250 neighborhood stores located throughout the United States.Great people make ARG stand out in our industry, and we are looking for individuals who strive for personal and professional growth, and who want to work with a company founded on (and still led by) our solid Core Values of: Winning, Excellence, Love, Integrity, Gratitude, Humility and Teamwork. General Summary The Floor Supervisor will assist with managing overall store operations and assume primary responsibility for store operations in the absence of the General Manager and/or Assistant Managers. The Floor Supervisor will also assist in managing and directing staff to achieve company goals and objectives. Essential Duties & Responsibilities: Customer Service Project a positive representation of Ace Retail Group. Proactively assist customers in solving problems. Greet customers entering and throughout the store. Thank customers when finished and when they are leaving the store. Project a friendly, outgoing demeanor; work well with customers as well as associates. Ensure all calls and pages are answered promptly, courteously and effectively. Handle customer complaints. Work to resolve problems with the customer and have Ace Retail Group's best interest taken into consideration. Possess excellent product knowledge and knowledge of store layout and location of products. Store Operations Ensure a positive, professional and safe work environment for all associates. Supervise the general operations of the entire store. Responsible for opening and closing the store. Assist with the implementation of Store Support Center programs. Help ensure successful Loss Prevention, Safety and Internal Audits. Work with General Manager, Assistant Manager-Operations and Assistant Manager-Merchandising on all aspects of running the store. Communicate any operational or managerial issues to the General Manager in a timely manner. Assist with daily maintenance, orderliness and cleanliness of the sales floor, stock room and outdoor merchandise areas. Help ensure that weekly price changes and label updates are completed timely and accurately. Assist with all cashiering functions including training, maintenance, audits, and reports. Perform all other duties as assigned. Inventory & Merchandising Help ensure forklift operations and receiving is completed in a safe and efficient way. Assist to ensure receiving; checking in and stocking of merchandise for the store is being done completely. Assist with maintenance of back stock levels. Assist to ensure that cycle counts and negative on hand reports are completed timely and accurately. Assist with merchandise resets throughout the store. Assist to ensure all signage is current in the store. Present a clean and orderly sales floor, including end caps and promotional and incremental merchandising. Leadership Manage all aspects of store operations in the absence of the General Manager, Assistant Manager-Operations or Assistant Manager-Merchandising. Lead by example; be approachable by all associates and customers. Assist in training of all associates. Participate in store meetings. Communicate any merchandising, cost control or sales idea to the General Manager for follow up. Work with the General Manager, Assistant Manager-Operations, and Assistant Manager-Merchandising to prepare for advancement. Other Essential Requirements Ability to exhibit and incorporate our Core Values into daily decisions and interactions with others: WINNING In business, money is the score. To win, we must perform, compete, and have fun. EXCELLENCE Striving to be our best through continuous improvement and inspiration. LOVE Love the people, love the work and love the results. INTEGRITY Honesty, reliability, high character and ethical behavior. GRATITUDE Appreciating being in the business of serving others. HUMILITY A modest and respectful approach to leadership and work. TEAMWORK Collaboration over control or credit; together we are Ace. Previous retail management experience preferred. Hardware experience preferred. Standing, walking, lifting (up to 25lbs) and climbing. Compensation Details Starting $19.50 For a full list of benefits and open positions, please visit us at: ************************************************************ Want to be notified when new jobs are posted? Follow the link below to create an account and set up custom job alerts: Create Job Alert Equal Opportunity Employer Ace Retail Group is committed to a policy of promoting equal employment opportunities. The company recognizes the importance of diversity and leveraging the skills and talents of all people to the mutual advantage of each individual and the organization. The company is committed to the prevention of employment discrimination related to race, religion, color, sex (including sexual harassment), gender identity, national origin, age, marital status, disability and military discharge, or any other action covered by federal or state laws. Required Preferred Job Industries Retail
    $30k-35k yearly est. 1d ago
  • Barista

    Barnes & Noble 4.5company rating

    Glendora, CA job

    A Barnes & Noble bookstore is a gathering place for readers and the community. As a Barista, you are an integral member of the team at the heart of our Cafés. You welcome customers in a cheerful and helpful way by saying hello, answering questions and consistently going out of your way to connect readers with the right beverages and café items. Equally, you are an essential part of the café team in maintaining the attractive presentation and ensuring the efficient running of the Café. You help unpack and stock deliveries and to tidy our bakes case and dining area. You work our registers in a quick and friendly manner, ensuring our customers receive a highly professional service. You'll make a great Barista if you have what we term to be good “behaviors.” Expect your colleagues to demonstrate these behaviors and to hold you, and themselves, to high standards, and for your Store Managers to reinforce our expectations. These behaviors collectively demonstrate that you: • Maintain reliable and punctual attendance for scheduled shifts. • Fill scheduling gaps when you are able, being flexible and responsive to the needs of the store - we are open from early mornings to late evenings every day, including weekends and most holidays. • Are positive and willing in your approach to work, performing assigned tasks with purpose and energy, working hard and reliably. • Are supportive and considerate of colleagues, going out of your way to help others in the team and showing them kindness. • Are always cheerful with customers, consistently going out of your way to help them. • Show aptitude and willingness to learn new skills and acquire new knowledge in the store. • Above all, show that you enjoy being a barista! As a Barista, you are part of a busy team and will be required to master the operational competencies of a Barnes & Noble barista. You will be trained and expected to be proficient in: • Using varied technology including registers, computers, tablets, programs and other tools comfortably and efficiently. • Developing strong merchandising skills to maintain the café presentation and cleanliness of the Café. • Developing effective visual merchandising skills to maintain the counter and floor retail fixtures, equally. • Running a register competently to serve customers quickly and reliably. • Supporting the receiving and unpacking of deliveries, and the efficient and accurate stocking that follows. • Making food and drinks properly with ease and accuracy, using a combination of your own knowledge or that of your colleagues, and the available information like drink recipe guides, product spec sheets and other tools. • Maintaining café cleanliness through accurate and reliable execution of daily and weekly cleaning tasks during your shift. • Following and executing First In First Out (FIFO) practices and dating product consistently and correctly. • Supporting the bookfloor team willingly and effectively when needed. • Understanding loss prevention procedures and de-escalation techniques, identifying theft, spotting and seeking support for problematic behaviors and issues in the store. All this work requires physical activity which includes prolonged standing, repetitive bending, lifting and a lot of walking. You may work in other stores if you are able and this is needed, collaboratively supporting the wider Cluster. As you gain experience, you should expect your barista knowledge and skills to develop. Each Barnes & Noble bookstore is the product of its bookselling and café team. You will increasingly contribute as you develop your expertise. You will: • Build café knowledge of the products we offer across beverage, bakery and savory options and gifting. • Use this knowledge to maintain the presentation in an interesting and appetizing manner. • Speak about and support key sales objectives such as new LTO items or café promotions sharing this knowledge with customers and colleagues. • Be able to make effective food and beverage customization recommendations to customers on varied items. • Build knowledge and engagement for execution of café retail options. • Understand and use Café training tools appropriately. • Use knowledge about café safety, hygiene, sanitation guidelines and procedures to maintain all standards correctly and reliably. • Use this knowledge to support the success of key products and promotions, equally. As already said, above all we expect you to enjoy being a barista at Barnes & Noble. As you develop and demonstrate mastery of the skills outlined in this role, you are expected to advance to the next step in the career path - Senior Barista - where you will take on new challenges and gain further opportunities for growth. You will, of course, comply with all company policies and procedures. Notes An employee in this position can expect an hourly rate starting at $20.00 EEO Statement As an Affirmative Action Employer, Barnes & Noble hires qualified people to perform the many tasks necessary for the success of our business and is committed to diversity in the workplace. An essential part of this policy is providing equal employment opportunity for all. All employment practices and decisions-including those involving application procedures, recruitment or recruitment advertising, hiring, placement, job assignment, transfer, promotion, demotion, training, rates of pay or other forms of compensation, benefits, discipline, leave of absence, layoff, recall, termination and general treatment during employment-will be conducted without regard to age, race, color, ancestry, national origin, citizenship status, military or veteran status, religion, creed, disability, sex, sexual orientation, marital status, medical condition as defined by applicable law, genetic information, gender, gender identity, gender expression (including transgender status), hairstyle, height and/or weight, pregnancy, childbirth and related medical conditions, reproductive health decisions, or any other self-identified, perceived or actual characteristic protected by applicable federal, state, or local laws and ordinances. Please tell us if you require a reasonable accommodation to apply for a job or to perform your job. Examples of reasonable accommodation include making a change to the application process or work procedures, providing documents in an alternate format, using a sign language interpreter, or using specialized equipment. Contact **************. Terms of Use, Copyright, and Privacy Policy © 1997-2024 Barnes & Noble Booksellers, Inc. 33 East 17th Street, New York, NY 10003
    $20 hourly 3d ago
  • Full-Time Assistant Store Manager

    Aldi 4.3company rating

    Carson, CA job

    When you join our team as an Assistant Store Manager, you'll take on key store management responsibilities including assisting with supervising day-to-day store activities, ensuring overall store performance, managing schedules, and developing operational action plans while identifying training opportunities to develop and grow the team. **Position Type:** Full-Time **Average Hours:** 38 hours per week **Starting Wage:** $27.00 per hour **Wage Increase:** Year 2 - $28.00 per hour **Duties and Responsibilities:** Must be able to perform duties with or without reasonable accommodation - Assists the direct leader with developing and implementing action plans to improve operating results - Establishes and communicates job responsibilities and performance expectations to their direct reports to ensure mutual understanding and desired results - Identifies training and development opportunities that will assist their direct reports in achieving enhanced performance - Understands the overarching company strategy, as well as communicates and models the core values of the organization, to create a sense of teamwork and membership among employees - Monitors the competitive environment within the community and informs the direct leader regarding adjustments necessary to maintain the company's competitive position - Provides product feedback to the direct leader, including making recommendations regarding new items to carry or those that should be discontinued - Participates in the interviewing process for store personnel - Communicates information including weekly information, major team milestones, developments, and concerns - Ensures store personnel adhere to inventory procedures, product handling guidelines, and cash control policies to minimize losses - Ensures an appropriate resolution of operational customer concerns in their direct leader's absence - Identifies and rectifies hazards, ensuring proper ergonomics and maintaining store equipment in proper working order - Maintains store cleanliness standards and proper store signage at all times - Assists the direct leader with maintaining proper stock levels through appropriate product ordering - Merchandises product neatly to maximize sales - Ensures the quality and freshness of products for sale and accuracy of product signage - Assists their direct leader with achieving the store payroll and total loss budget, inventory counts, and training new employees - Supervises the day-to-day operations of their team, escalating issues to the appropriate level of support and/or leadership when necessary - Ensures direct reports complete assigned responsibilities in a timely and effective manner to provide the highest level of customer service for the business - Complies with all established company policies and procedures while upholding the security and confidentiality of documents and data - Other duties as assigned **Physical Demands:** - Ability to stock merchandise from store receiving to shelving; ability to place product, weighing up to 45 pounds, on shelving at various heights - Regularly required to sit, stand, bend, reach, push, pull, lift, carry, and walk about the store - Must be able to perform duties with or without reasonable accommodations **Job Qualifications:** - You must be 18 years of age or older to be employed for this role at ALDI - Ability to work both independently and within a team environment - Ability to provide and lead others to provide prompt and courteous customer service - Ability to develop rapport, trust, and open communication that enhances the growth and job performance of direct reports - Ability to interpret and apply company policies and procedures - Ability to establish goals, guide employee performance to ensure the quality and completion of work assignments - Ability to evaluate and drive performance of self and others - Ability to understand and apply management principles concerning budgeting, personnel costs, and expenses - Ability to operate a cash register efficiently and accurately - Ability to safely and properly operate equipment, including electric/manual hand jack, floor scrubber, and cardboard baler and perform general cleaning duties to company standards - Excellent verbal and written communication skills - Ability to stay organized and multi-task in a professional and efficient manner, following instructions and giving attention to detail - Meets any state and local requirements for handling and selling alcoholic beverages **Education and Experience:** - High School Diploma or equivalent preferred - A minimum of 3 years of progressive experience in a retail environment - A combination of education and experience providing equivalent knowledge - Prior management experience preferred ALDI offers **competitive wages and benefits,** to all employees including: + 401(k) Plan + Company 401(k) Matching Contributions + Employee Assistance Program (EAP) + PerkSpot National Discount Program In addition, **full-time employees** are offered: + Medical, Prescription, Dental & Vision Insurance + Generous Vacation Time & 7 Paid Holidays + Up to 6 Weeks Paid Parental Leave at 100% of pay + Up to 2 Weeks Paid Caregiver Leave at 100% of pay + Short and Long-Term Disability Insurance + Life, Dependent Life and AD&D Insurance + Voluntary Term Life Insurance _*Full-time employees average 30 or more hours per week within an annual lookback period_ _**Benefits offered to full-time and part-time employees may vary by state_ Click here to learn more about the benefits ALDI has to offer (********************************* _ALDI is committed to equal opportunity for all employees and applicants. As a proud Equal Opportunity Employer (EOE), we do not discriminate based on race, color, national origin, ancestry, citizenship status, religion, sex, sexual stereotyping, sexual orientation, gender, gender identity, gender expression, age, marital status, mental or physical disability, medical condition, genetic information, military or veteran status, pregnancy (which includes pregnancy, childbirth, and medical conditions related to pregnancy, childbirth, or breastfeeding), or any other protected characteristic. Employment may be contingent upon ALDI's receipt of an acceptable and job-related drug test, motor vehicle report, and/or reference check, as applicable and permissible by law._
    $27-28 hourly 9d ago
  • Internal Controls Auditor

    Harbor Freight Tools 4.4company rating

    Harbor Freight Tools job in Calabasas, CA

    The Corporate Internal Controls/ Process Improvement Auditor will be responsible for implementing, performing, and reporting on the adequacy of the Company's system of internal controls over financial reporting (both Financial and IT Controls) and identify process improvement opportunities to risk mitigate the business. Duties and Responsibilities Perform Internal controls (Financial Controls and IT) Testing on a quarterly basis Perform Operational Audits as needed per IA Risk Assessment Support External Auditors with requests for the Annual Financial Audit Identify opportunities with business units to standardize, simplify and improve processes to drive balanced risk management and risk mitigate process gaps Assist with the overall risk assessment of internal control environment, current business practices/processes, identify and recommends solutions for strengthening internal controls Develop and maintain cross-functional relationships in order to assess key business risks and exposure within the company Assist with the implementation of necessary improvements to financial and IT policies/procedures and internal business controls to support the corporate priorities, business needs and compliance programs Make recommendations for remediation of identified issues in a timely manner and revisit areas with previously defined deficiencies to assess results. Work with operating management to ensure that remediation plans are appropriate, implemented in a timely manner, and yield desired results. Structure and write audit reports and other related reports and issues in a timely manner. Maintain concise, up-to-date records of audit plans, findings, work papers, reports and other supporting documentation for all related reviews performed. Update control documentation (matrices, narratives, flowcharts, etc.) with operating management for financial and IT processes Scope Staff supervision and development: No Decision making Travel: Up to 5% Flex Designation: Anywhere
    $52k-75k yearly est. 17d ago
  • Retail Stocking Supervisor (North Hollywood)

    Harbor Freight Tools 4.4company rating

    Harbor Freight Tools job in Los Angeles, CA

    A Supervisor (full-time) is a valued member of a high performing team who is empowered & equipped to do their job. You will know why your work matters and be able to take pride in what you do! This role is perfect for you if you have recent leadership experience and are passionate about a career in retail. The anticipated rate for this position is $22.00 per hour depending on location, knowledge, skills, education and experience. This position is also eligible for a monthly bonus. In addition, we offer comprehensive and competitive benefits to Associates (and their families) such as medical, dental, vision, life insurance, short-term and long-term disability. Eligible Associates are able to enroll in our company's 401k plan. Associates will accrue paid time off up to 152 hours per year (inclusive of PTO, floating holidays, and paid holidays). Paid sick time up to 64 hours per year unless otherwise required by law. Respectful schedules during operating hours of 6am - 10pm. Why You'll Love it: * People First Culture * Respectful scheduling * Paid time off * Bonus opportunity * Associate Discounts * Company Matched 401(K) * Medical/Dental/Vision Insurance * Additional Benefits including HAS, discounted gym membership, EAP and more! * Closed on Thanksgiving, Christmas & Easter * Clear path to promotion & continuous leadership development * Stable employment with growing company What You'll Do: * Ensure and model professional customer service * Maintain a safe, clean, and organized store * Cross-train in all areas of store operations including Stocking/Sales associate duties, and responsibilities * Lead, coach, and develop others * Serve as Leader on Duty as scheduled * Other duties as assigned Requirements Who You Are: * Must be at least 18 years old. * 1 year experience in retail leadership role. * Ability to communicate clearly with customers and associates in person, e-mail, and telephone. * Ability to intermittently lift, push and/or pull up to 50 pounds, and stand/move for entire shift. * Ability to lift, bend, kneel, climb, crawl and/or twist, and safely climb up/down a ladder. * Physically able and willing to become certified to operate a forklift in accordance with IIPP. (Injury, and Illness Prevention Program) * Open availability with the ability to work evenings, weekends, and holidays. Adherence to attendance policy is necessary.
    $22 hourly 60d+ ago
  • Director, Merchandising Strategy & Operations

    Harbor Freight Tools 4.4company rating

    Harbor Freight Tools job in Calabasas, CA

    The Director of Merchandising Strategy and Operations is responsible for helping define, prioritize, and drive the Merchandising department's highest-impact initiatives, while ensuring resources and budget are aligned to support the department's fiscal-year objectives. This role partners closely with the EVP of Merchandising and senior merchandising leaders to establish department priorities, KPIs, OKRs, and operating plans, and to ensure investments are directed toward the initiatives that matter most. The Director serves as a strategic operator and financial steward for the department, translating strategic priorities into executable plans, aligning headcount and discretionary spending, and ensuring initiatives are properly funded and resourced. This role leads to complex, cross-functional special projects and drives operational rigor across merchandising. In addition, the Director leads and develops a team of highly experienced strategy and operations professionals who support major initiatives, drive efficiencies, and act as force multipliers for the organization. The role requires strong leadership, structured thinking, financial acumen, and the ability to influence senior stakeholders. Overall, the Director is accountable for ensuring that Merchandising priorities, resources, budget, and execution remain tightly aligned with broader company goals. Duties and Responsibilities Partner with the SVP of Merchandising and senior leaders to define and operationalize the department's strategic priorities, KPIs, OKRs, and fiscal-year focus areas 10% Own the development, management, and tracking of the Merchandising department's operating budget, ensuring spend is aligned to strategic priorities and delivers measurable value 10% Lead annual and in-year planning processes, including budget planning, headcount planning, and initiative funding decisions 5% Drive department-wide strategic initiatives and special projects requiring a high level of strategy, structure, and project management, often spanning multiple functions 10% Align resources across initiatives, balancing headcount, external spend, and timelines to ensure focus on the highest-impact work 5% Partner with Finance to monitor budget performance, forecast risks and opportunities, and support variance analysis and corrective actions 5% Own the operating rhythm for the department, including prioritization frameworks, initiative tracking, executive reporting, and escalation of risks and trade-offs 5% Lead, develop, and mentor a team of senior strategy and operations professionals responsible for driving complex initiatives and operational improvements 15% Establish governance, processes, and decision frameworks to improve execution discipline, financial rigor, and efficiency across the Merchandising organization 5% Develop and maintain analytical tools and dashboards to track progress against strategic initiatives, KPIs, financial targets, and budget adherence 5% Identify and deliver opportunities to improve cost efficiency, eliminate redundancy, and redeploy resources toward higher-value initiatives 5% Conduct regular reviews of major initiatives to assess progress, ROI, risks, and outcomes, and recommend course corrections as needed 5% Manage and reprioritize workloads across initiatives to reflect changing business needs, budget constraints, and leadership direction 5% Assess systems, tools, and processes to ensure scalability and cost-effectiveness as the merchandising organization and business continue to grow 5% Serve as a trusted thought partner to senior leaders, providing clear insights, financial perspective, and structured recommendations to support decision-making 5% Scope Staff supervision and development: Yes Decision making: Supports and collaborates on process development and resolves problems; provides data for decision support; provides consultation or expert advice Travel: Up to 25% Flex Designation: Anywhere
    $140k-203k yearly est. 32d ago
  • Associate Merchant

    Harbor Freight Tools 4.4company rating

    Harbor Freight Tools job in Calabasas, CA

    The role of the Associate Merchant is to support the Merchant team's growth initiatives by developing strategies, project plans, and execution through project management, marketing, pricing, packaging, and product development. Essential Duties and Responsibilities Analyze, research, and support retail assortment and category reviews. Coordinate promotional plans to drive gross profit, average basket, and increased sales per sq. ft. with key business leaders and stakeholders. Responsible for refining and executing promotional plans including direct mail, digital, social, and in-store marketing. Determine impacts of pricing, various promotions, store placement, off-shelf merchandising, and new product launches as it relates to the product category performance. Analyze business trends to make strategic business recommendations to drive growth Research and understand customer and market trends as it relates to optimizing category performance to make strategic business recommendations. Assist Merchant team and Space Planning Department in roll out of new programs. Collaborate with product development, brand, and packaging teams as well as with business partners within the Inventory Department for sales and promotional planning. Ability to evaluate and build business plans as it relates to marketing, pricing, product development and product merchandising. Participate and track transition process across all relative departments. Develop, analyze, and draw conclusions and make recommendations to management team for process improvement opportunities, ideas to increase sales, and other ways to improve the business and organization. Exercise judgment to prioritize and communicate to meet and exceed project deadlines and commitments. Ability to multitask and direct multiple projects simultaneously. Juggles competing deadlines and objectives. Identify critical tasks and makes decisions on appropriate prioritization. Comfortable presenting to business leaders and management. Strong attention to detail. Scope Staff supervision and development -No Decision Making - Provides data for decision support Travel -5-10% Location - Remote | Anywhere corporate corporate corporate
    $33k-41k yearly est. 3d ago
  • Manager Trainee

    Menard 4.2company rating

    Ontario, CA job

    Make BIG Money at Menards! Extra $3 per hour on Sat/Sun Store Discount Profit Sharing Exclusive Discounts for gyms, car dealerships, cell phone plans, and more! Flexible Scheduling Medical Insurance and Dental Plans On-the-job training Advancement Opportunities Promote-From-Within Culture Start Building your Career with Menards Today! Are you looking to start an exciting and rewarding career in Retail Management with a growing company? Our Manager Trainee Position is a paid, full-time, hands-on training program designed to develop and prepare you for the world of Menards Management. As you progress through the Manager Trainee program, your General Management team, Department Managers, and Store Team Members will work alongside you to develop your understanding of our business and help prepare you to take on a management role in the near future! Endless Career Advancement Opportunities Menards success relies on our promote-from-within culture that is filled with home-grown leaders that have completed the Manager Trainee program. Upon completion of the program, you will be eligible to promote to any of our 330+ Store Locations, Corporate Office, Manufacturing Facilities, and Distribution Centers! Are you…. Motivated! Have a Passion for Excellence! Innovative! Driven! Goal Orientated! Do you have… Outstanding Customer Service skills? Ability to lead and develop a team? Leadership experience or a Business-related degree preferred If so, start building your career right away! Apply today! We are now hiring with immediate openings and excited to help you begin your Menards career!
    $40k-50k yearly est. 60d+ ago
  • Midnight Truck Unloading Teammember

    Michaels Stores 4.3company rating

    Hawthorne, CA job

    Store - LA-HAWTHORNE, CA Deliver friendly customer service, help customers shop our store, and find what they're looking for. Ensure all customers receive a fast and friendly checkout experience. Complete truck unloading and merchandise duties throughout the store including maintaining store recovery standards to deliver our Brand Promises. * Help customers shop, locate products, and provide them with solutions * Provide a fast and friendly checkout experience; execute cash handling to standards * Engage customers on the benefits of the Rewards program and Private Label Credit Cards and complete enrollments * Educate customers on the Voice of Customer (VOC) survey * Assist with Omni channel processes, including Buy Online Pickup in Store (BOPIS) and Ship From Store (SFS) * Participate in the truck unload, stocking, and planogram (POGs) processes * Responsible to complete merchandise recovery and maintenance including the merchandise return / go back process and general store recovery to ensure a well-merchandised and in-stock store * Perform Store In Stock Optimization (SISO) and AD set duties as assigned * Support shrink and safety programs * Adhere to Standard Operating Procedures (SOPs) and Company programs to ensure compliance with applicable laws and requirements; execute Company policies and standards * Interact with others in an accepting and respectful manner; remain positive and respectful, even in difficult situations; promote commitment to the organization's vision and values; project a positive image and serve as a role model for other Team Members * Cross trained in Custom Framing selling and production Other duties as assigned Preferred Knowledge/Skills/Abilities Preferred Type of experience the job requires * Retail and/or customer service experience preferred Physical Requirements Work Environment * Ability to remain standing for long periods of time * Ability to move throughout the store * Regular bending, lifting, carrying, reaching, and stretching * Lifting heavy boxes and accessing high shelves by ladder or similar equipment * If you need help performing these essential functions of your job, please contact your supervisor so that we may engage in the interactive process with you to determine if a reasonable accommodation is available. * Public retail store setting taking care of our customers; all public areas are climate controlled; some stock rooms may not be climate controlled; some outdoor work if assigned to retrieve shopping carts or while unloading trucks; Frame shop contains glass cutter and heat press; work hours include nights, weekends and early mornings Applicants in the U.S. must satisfy federal, state, and local legal requirements of the job. Michaels requires all team members in this role to be at least sixteen (16) years or older. Total Base Pay Range for this Position: $17.25 - $20.30 At The Michaels Companies Inc., our purpose is to fuel the joy of creativity and celebration. As the leading destination for creating and celebrating in North America, we operate over 1,300 stores in 49 states and Canada and online at Michaels.com and Michaels.ca. The Michaels Companies, Inc. also owns Artistree, a manufacturer of custom and specialty framing merchandise. Founded in 1973 and headquartered in Irving, Texas, Michaels is the best place for all things creative. For more information, please visit ***************** At Michaels, we prioritize the wellbeing of our teams by providing robust benefits for both full-time and part-time Team Members. Our benefits include health insurance (medical, dental, and vision), paid time off, tuition assistance, generous employee discounts, and much more. For more information, visit mikbenefits.com. Michaels is an Equal Opportunity Employer. We are here for all Team Members and all customers to create, innovate and be better together. Applicants and Employees in Unincorporated Los Angeles County: Michaels reasonably believes that criminal history may have a direct, adverse and negative relationship on the following job duties, potentially resulting in the withdrawal of the conditional offer of employment: engage with customers, including minors, including unsupervised minors, and other Team members, especially in high stress situations; accessing company information, assets, property, and products, including cash, checks, and credit card information; and appropriately handling such information, including confidential and personal information of customers and Team Members. Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Michaels is committed to the full inclusion of all qualified individuals. In keeping with this commitment, Michaels will assure that people with disabilities are provided reasonable accommodations. Accordingly, if a reasonable accommodation is required to fully participate in the job application or interview process, to perform the essential functions of the job, and/or to receive all other benefits and privileges of employment, please contact Customer Care at ************** (1800-MICHAEL). EEOC Know Your Rights Poster in English EEOC Know Your Rights Poster in Spanish EEOC Poster Optimized for Screen Readers Federal FMLA Poster Federal EPPAC Poster
    $17.3-20.3 hourly Auto-Apply 11d ago
  • Contact Center Associate

    Harbor Freight Tools 4.4company rating

    Harbor Freight Tools job in Calabasas, CA

    Our Contact Center Associates provide an exceptional customer experience through phone and email communication by providing order information, product information, troubleshooting, issue resolution, and general customer support. Our Contact Center Associates have excellent communication skills and a strong desire to serve customers. They thrive on problem solving, thinking outside the box, and issue resolution. Essential Duties and Responsibilities Customer Experience Deliver friendly and helpful service Demonstrate professionalism Actively listen and express empathy Navigate ambiguity Overcome obstacles Identify solutions Operational Execution Proficient in all assigned areas of responsibility Accurate and timely completion of workload Implement feedback and coaching Drive for continuous improvement Follow standard operating procedures Adhere to company policies Primary Duties: Assist customers through phone and email: Basic product support Parts identification and ordering Web order support, including order status, cancellations, and returns Issue resolution General questions Meet or exceed goals: Call and email audit Steps of Service Sincerely greet the customer Evaluate the customer's needs Resolve the issue Validate the customer's satisfaction Express appreciation Availability Call tag rate and accuracy Including pertinent information, such as item # and detailed notes Survey transfer rate Other duties as assigned Additional Duties: Engage in continuous improvement environment: Demonstrate self-awareness and humility Implement coaching and feedback Strive to improve individual and team KPI's Shared Duties: Customer Experience: Service Level Customer Satisfaction Engage in a great place to work Operational Execution Adherence to schedule Follow policy and procedures Commitment to continued learning and self-development Success Drivers Friendly: Rebounds from setbacks quickly Establishes sincere connection with those they interact with Successfully resolves challenges with a positive outcome Flexible : Learns quickly when facing new or unfamiliar problems Supports and adapts to change Enjoys the challenge of unfamiliar tasks Action Oriented Takes efficient and independent action on tasks Invests significant effort on all tasks Acts promptly on issues that are new or particularly challenging Composure Stays calm and professional under pressure Successfully manages frustration and anxiety in high-stress situations Utilizes empathy and understanding to defuse customer dissatisfaction Customer Focus Strives to deliver an exceptional customer experience every time Consistently prioritizes customers and addresses customer needs Invests time with customers and enjoys positive relationships Asks open ended and thorough questions to understand customer priorities Effective Communicator Communicates clearly and ensures understanding; adapts approach to match the audience Communicates professionally and respectfully Expresses genuine interest and concern when serving customers Scope Staff supervision and Development - No Travel - N/A Location - Remote from anywhere within the continental U.S.
    $25k-29k yearly est. 60d+ ago
  • Framing/Selling Manger

    Michaels Stores 4.3company rating

    Costa Mesa, CA job

    Store - LA-COSTA MESA, CA Lead and coach a team of framers who focus on building customer relationships while creating a framing solution for their art. Drive custom framing sales. Assist customers in creating a memorable framing solution for their art. Major Activities * Assist Store Manager in leading and managing adherence to Standard Operating Procedures (SOP's) and Company programs to ensure compliance to applicable laws and requirements; ensure execution of Company policies and standards; hold team accountable for store conditions and results * Develop and coach the team selling behaviors * Leads the delivery of high-quality custom framing solutions to our customers on time by planning workload in partnership with the Store Manager * Achieve your KPI's and manage the framing team to achieve their role KPI's * Review sales and production workload and build plans and sales floor time for networking. * Manage and execute the inventory management processes as assigned * Manage and execute shrink and safety programs. * Serve as Manager on Duty (MOD) * Assist with interviewing, on-boarding, coaching, observing and training of new Team members; support with Talent Development activities; participate in Performance Mgmt. activities of your team; utilize the leadership competencies for continued self-development * Partners with MOD's daily on the expectations of framing and other framers. * Interacts with others in an accepting and respectful manner; remains positive and respectful, even in difficult situations; promotes commitment to the organization's vision and values; projects a positive image and serves as a role model for others * Participate in the truck un-load and stocking processes to ensure truck standards are followed and completed within budget * Follow Standard Operating Procedures (SOPs) and Company programs and ensure a safe environment * Acknowledge customers, help locate product and provide solutions * Assist with Omni channel processes Other duties as assigned Minimum Type of experience the job requires * Basic computer skills Preferred Type of experience the job requires * Previous custom framing experience is preferred * Retail management experience * Experience leading a sales team Physical Requirements * Regular bending, lifting, carrying, reaching and stretching * Ability to move throughout the store * Ability to remain standing for long periods of time * Lifting heavy boxes and frames and accessing high shelves by ladder or similar equipment * If you need help performing these functions of your job, please contact supervisor so that we may engage in the interactive process with you and find a reasonable accommodation Work Environment * Public retail store setting taking care of our customers; all public areas are climate controlled; some stock rooms may not be climate controlled; some outdoor work if assigned to retrieve shopping carts or while unloading trucks; Frame shop contains glass cutter and heat press ; work hours include nights, weekends and early mornings Applicants in the U.S. must satisfy federal, state, and local legal requirements of the job. Total Base Pay Range for this Position: $17.50 - $23.00 At The Michaels Companies Inc., our purpose is to fuel the joy of creativity and celebration. As the leading destination for creating and celebrating in North America, we operate over 1,300 stores in 49 states and Canada and online at Michaels.com and Michaels.ca. The Michaels Companies, Inc. also owns Artistree, a manufacturer of custom and specialty framing merchandise. Founded in 1973 and headquartered in Irving, Texas, Michaels is the best place for all things creative. For more information, please visit ***************** At Michaels, we prioritize the wellbeing of our teams by providing robust benefits for both full-time and part-time Team Members. Our benefits include health insurance (medical, dental, and vision), paid time off, tuition assistance, generous employee discounts, and much more. For more information, visit mikbenefits.com. Michaels is an Equal Opportunity Employer. We are here for all Team Members and all customers to create, innovate and be better together. Michaels is committed to the full inclusion of all qualified individuals. In keeping with this commitment, Michaels will assure that people with disabilities are provided reasonable accommodations. Accordingly, if a reasonable accommodation is required to fully participate in the job application or interview process, to perform the essential functions of the job, and/or to receive all other benefits and privileges of employment, please contact Customer Care at ************** (1800-MICHAEL). EEOC Know Your Rights Poster in English EEOC Know Your Rights Poster in Spanish EEOC Poster Optimized for Screen Readers Federal FMLA Poster Federal EPPAC Poster
    $17.5-23 hourly Auto-Apply 29d ago
  • Co-Manager

    Marshall Retail Group 3.8company rating

    Los Angeles, CA job

    Join our Field Team and help shape the future of retail-where innovation, customer connections, and career growth come together in an exciting environment! As the Co-Manager, you will assist the GM in overall floor operations of one or more stores with an emphasis on sales and KPIs. Location: Los Angeles Intl Airport (LAX) - Los Angeles, CA 90045 Schedule: Mandatory weekend availability Pay: $60,000 Job Type: Full-time Benefits * Medical, Dental & Vision Insurance * Free Life Insurance * Short- & Long-Term Disability Insurance * Paid Time Off * 401k with company match * Employee Discount * Pay Starting at $60,000 Job Responsibilities * Lead the sales culture by demonstrating, encouraging and developing all direct reports * Open and close the store * Maintain well documented financial controls, maintain a clean and orderly store environment, serving as an appropriate role model to all sales staff, etc. * Provide input in CSA/Stock and Leads' review process and must meet deadlines accordingly * Communicate with AGM Operations regarding fit, popularity, sell thru etc., of merchandise * Understand and utilize all store software systems such as: WebIM and Storeforce, etc. * Have a full understanding and responsibility of all KPI Targets * Other duties may be assigned Job Requirements * 3+ years of experience in a lead or management role in a fast-paced retail environment OR in retail training * Ability to process information and merchandise through computer system and POS register system. * Ability to work varied hours/days to oversee store operations. * Organized, detail oriented, and strong time management skills. * Desire to work as a team with a results driven approach * Ability to multitask and problem solve * Advanced computer skills, including Microsoft Office (WORD, Excel. Power Point, Publisher). * TAM Card may be required depending upon location * Additional Security clearance may be required depending upon location * Satisfactory Criminal Background Check and Drug Testing May be required depending upon location Additional Requirements Mobility * Limited sitting * Frequent standing, walking, climbing, crouching, bending, pushing, or pulling Visual / Hearing * Normal or corrected vision and hearing * Can distinguish varying patterns, or materials Language * Understand, speak, read, and write fluent English Physical Activity * Use of fine motor hand functions * Lift 0-60 lbs. About Us WHSmith is a leading global travel retailer with over 1,700 stores across 30 countries worldwide. WHSmith North America, incorporating Marshall Retail Group (MRG) and InMotion, represents over half of the Company's international store estate, with a collection of attractive, successful specialty retail stores located in airports and resorts across North America. EEO/ADA/DFWP WHSmith North America is committed to employing a diverse workforce. Qualified applicants will receive consideration without regard to race, color, religion, sexual orientation, national origin/ancestry, age, gender identity, gender expression, military/veteran status, marital status, disability status or any other basis prohibited by law.
    $60k yearly 60d+ ago

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