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Information Technology Internship jobs at L3Harris - 21 jobs

  • Support Analyst

    Harris 4.4company rating

    Information technology internship job at L3Harris

    About the Role Harris School Solutions is seeking a detail-oriented and customer-focused NextGen Support Analyst to join our Support Services team. This role is pivotal in delivering high-quality technical support for our NextGen software solutions, ensuring customer satisfaction, and contributing to continuous process improvement. Key Responsibilities Customer Support: Respond to support tickets with accuracy and timeliness, resolving technical issues and guiding users through solutions. Technical Troubleshooting: Assist with diagnosing and resolving software-related problems, escalating complex issues as needed. Documentation: Maintain and contribute to internal knowledge bases and support documentation to ensure consistent and accurate responses. Customer Engagement: Communicate effectively with clients to understand their needs, provide updates, and build trust. Training Support: Participate in onboarding and training sessions for new team members and clients, ensuring clarity and consistency. Process Improvement: Use data and feedback to identify inefficiencies and propose enhancements to support workflows. Billing and Renewals Assistance: Support the team in managing customer billing inquiries and renewal processes. Qualifications Associate's or Bachelor's degree in a related field, or equivalent experience. 2+ years of experience in a technical support or customer service role, preferably in a software environment. Experience with financial software, especially in school district setting, is strongly preferred. Strong problem-solving and analytical skills. Excellent written and verbal communication abilities. Familiarity with support ticketing systems and remote troubleshooting tools. Desired Qualities Empathy and approachability in customer interactions. Initiative and curiosity to learn and improve. Ability to work independently and collaboratively. Strong organizational skills and attention to detail.
    $55k-76k yearly est. Auto-Apply 60d+ ago
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  • Support Analyst

    Harris 4.4company rating

    Information technology internship job at L3Harris

    PrismRBS is seeking a Support Analyst to provide application support to customers that will involve answering complex questions on the function and usage of our products. The successful candidate will investigate, manage, track and close client support issues, specifically related to the database and functions of the application(s). They will also be responsible for contributing to a knowledge base and supporting user forums. You must have the ability to multi-task and see issues through to resolution. You will serve as primary support liaison between company and customer. In this role, you will work closely with the Director of Financials Support, and be supported by a great team, in providing exceptional customer service and development support. Fully Remote Equipment Provided $20-$22/hour Role Responsibilities: Operate as a frontline, primary support liaison between Cayenta and our clients and effectively respond to inquiries of both a product and technical nature received by telephone or electronically submitted tickets Assess a variety of situations, reviewing software configuration, set-up and software code and identify the correct resolution or escalate according to departmental guidelines Report detailed information within the client tracking system and document processes, routines, and programs by following the defined guidelines and team goals & objectives Regularly review the database of submitted items and proactively follow up with clients to ensure that their enquiries and/or issues have been satisfactorily resolved Work closely with other team members as part of a cohesive group in exchanging knowledge through training sessions and peer to peer interaction Maximize and maintain current knowledge and awareness of applications and related technologies Sound understanding of API and web services technologies and functions Email technology troubleshooting Ability to present Support webinars, both internally to staff as well as to customers via the Web Sound knowledge of engagement delivery and software troubleshooting techniques with a high focus on first call resolution Ability to interpret requirements, and recommend solutions that best address clients' needs Excellent analytical, research and problem solving skills with a strong ability to multi-task and prioritize work effectively Strong ability to multi-task and prioritize work effectively Exceptional attention to detail and the ability to grasp concepts quickly Other duties as assigned by management. About Prism: Prism is the largest Campus-wide Technology Services (ERP) provider in higher education retail. Specializing in Point of Sale, Back-office ERP and eCommerce websites for 500+ campus locations in the United States and Canada.
    $20-22 hourly Auto-Apply 2d ago
  • Technical Support Professional

    IBM 4.7company rating

    Parkton, NC jobs

    **Introduction** The IBM Technical Support team is adding a support engineer with a background in Linux storage system administration and/or Kubernetes to join us in a remote position. In this role, you will deliver outstanding customer support experience for our Ceph and Open Shift Data Foundation products by providing technical support and sustaining engineering services to enterprise customers. You will be supporting our customers through support incidents, product documentation issues, security issues and updates, upgrade issues/questions and general product and use case queries. **Your role and responsibilities** You will work to support our customers by responding to service requests within the designated service-level agreement. You will collaborate with engineers and developers to develop creative solutions for customers, including product fixes. You will share your knowledge gained from troubleshooting issues by contributing to the knowledgebase and the team; present troubleshooting instructions and solutions to other support engineers and within the storage product. Work to exceed customer expectations by providing outstanding customer service and ensure that regular updates are provided to ensure the customer is satisfied with the support received. Investigate and troubleshoot issues while developing solutions for our customers while understanding their business needs. **Required technical and professional expertise** * Hands-on experience working as a support, sustaining or development engineer or directly related experience. * Linux Storage System administration experience, including system installation, configuration and maintenance. * Advanced troubleshooting and debugging skills, with a passion for problem solving and investigation. * Must be able to work and collaborate in a team setting and look to share knowledge with peers. * Hands-on experience working with Ceph/Openshift/Kubernetes technologies **Preferred technical and professional experience** * Hands-on experience working as a support, sustaining or development engineer or directly related experience * Hands-on working with Ceph/Openshift/Kubernetes technologies IBM is committed to creating a diverse environment and is proud to be an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender, gender identity or expression, sexual orientation, national origin, caste, genetics, pregnancy, disability, neurodivergence, age, veteran status, or other characteristics. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.
    $83k-99k yearly est. 50d ago
  • F-35 Help Desk Specialist | Active Secret clearance

    General Dynamics Information Technology 4.7company rating

    Wright-Patterson Air Force Base, OH jobs

    **Req ID:** RQ211298 **Type of Requisition:** Regular **Clearance Level Must Be Able to Obtain:** Secret **Public Trust/Other Required:** None **Job Family:** Technical Support Services **Skills:** BMC Remedy Ticketing System,Help Desk Support,IT Help Desk **Certifications:** CompTIA Security+ CE | CompTIA - CompTIA **Experience:** 5 + years of related experience **US Citizenship Required:** Yes **Job Description:** Transform technology into opportunity as a **Help Desk Specialist** at GDIT. Shape what's next for mission-critical government projects while shaping what's next for your IT career. The F-35 Lightning II Program is the Department of Defense's focal point for defining affordable next generation strike aircraft weapon systems for the Navy, Air Force, Marines, and our allies. The F-35 will bring cutting-edge technologies to the battlespace of the future. The JSFs advanced airframe, autonomic logistics, avionics, propulsion systems, stealth, and firepower will ensure that the F-35 is the most affordable, lethal, supportable and survivable aircraft ever to be used by so many warfighters across the globe. **MEANINGFUL WORK AND PERSONAL IMPACT** As a **Help Desk Specialist** , the work you'll do at GDIT will be impactful to the mission of the JSF F-35 support team at Wright Patterson AFB, OH: + Provides first-tier software, hardware and printing technical assistance to computer users. + Answers questions or resolve computer problems for clients in person, email, via telephone, or electronically. + May provide assistance concerning the use of computer hardware, software, and printing. + Responds to and diagnoses problems through discussions with users. + Provides timely support to end users on a variety of issues, to include identifying, researching, resolving, and following up on technical problems. + Serves as focal point for customer concerns. + Documents, tracks, and monitors the technical problems to ensure a timely resolution. + Interact with multiple teams to include system administrators, network technicians, infrastructure technicians, and application engineers to restore service and/or identify and correct core problem. + Simulates or recreates user problems to resolve operating difficulties. + Recommends systems modifications to reduce user problems. + A working knowledge of the M365 office suite, MS Teams, and the windows operating system. **WHAT YOU'LL NEED TO SUCCEED:** Bring your service desk expertise along with a drive for innovation to GDIT. Our **Help Desk Specialist** must have: + **Security Clearance Level:** Active Secret clearance + **Required Experience:** + 5 years of directly related experience supporting help desk Tier 1, Tier 2 and/or Tier 3 operations, preferably supporting a large-scale government customer. + Experience providing technical support for microcomputer hardware, networks, account administration, and office automation software via telephone, as appropriate. + Experience with Remedy/Help Desk Management Systems. + Progressive experience in the management of a technical support team. + Experience developing and providing Service Level Agreements and Help Desk deliverables. + **Required Certifications:** DoD 8140 Work Role (411) Technical Support Specialist - Basic: Security+ CE and Industry certification: AZ-900 - Microsoft Azure Fundamentals. + **Education:** BS/BA degree in Computer Science, Information Sciences, or related IT discipline. Allowable Substitution: 6 years of work experience without a degree or 2 years of experience with an AS/AA Degree. + **Location:** Onsite at Wright Patterson AFB, OH. + **US Citizenship required** **GDIT IS YOUR PLACE** At GDIT, the mission is our purpose, and our people are at the center of everything we do. + **Growth:** AI-powered career tool that identifies career steps and learning opportunities + **Support:** An internal mobility team focused on helping you achieve your career goals + **Rewards:** Comprehensive benefits and wellness packages, 401K with company match, and competitive pay and paid time off + **Flexibility:** Full-flex work week to own your priorities at work. + **Community:** Award-winning culture of innovation and a military-friendly workplace **OWN YOUR OPPORTUNITY** Explore a career in software development at GDIT and you'll find endless opportunities to grow alongside colleagues who share your dedication to advancing innovation. \#GDITPriority The likely hourly rate for this position is between $29.43 - $39.81. This is not, however, a guarantee of compensation or salary. Rather, salary will be set based on experience, geographic location and possibly contractual requirements and could fall outside of this range. Our benefits package for all US-based employees includes a variety of medical plan options, some with Health Savings Accounts, dental plan options, a vision plan, and a 401(k) plan offering the ability to contribute both pre and post-tax dollars up to the IRS annual limits and receive a company match. To encourage work/life balance, GDIT offers employees full flex work weeks where possible and a variety of paid time off plans, including vacation, sick and personal time, holidays, paid parental, military, bereavement and jury duty leave. To ensure our employees are able to protect their income, other offerings such as short and long-term disability benefits, life, accidental death and dismemberment, personal accident, critical illness and business travel and accident insurance are provided or available. We regularly review our Total Rewards package to ensure our offerings are competitive and reflect what our employees have told us they value most. We are GDIT. A global technology and professional services company that delivers consulting, technology and mission services to every major agency across the U.S. government, defense and intelligence community. Our 30,000 experts extract the power of technology to create immediate value and deliver solutions at the edge of innovation. We operate across 50 countries worldwide, offering leading capabilities in digital modernization, AI/ML, Cloud, Cyber and application development. Together with our clients, we strive to create a safer, smarter world by harnessing the power of deep expertise and advanced technology. Join our Talent Community to stay up to date on our career opportunities and events at ******************** Equal Opportunity Employer / Individuals with Disabilities / Protected Veterans
    $29.4-39.8 hourly 48d ago
  • F-35 Help Desk Specialist | Active Secret clearance

    General Dynamics 4.7company rating

    Wright-Patterson Air Force Base, OH jobs

    Full Part/Time: Full time Type of Requisition: Regular Clearance Level Must Currently Possess: Secret Clearance Level Must Be Able to Obtain: Secret Public Trust/Other Required: None Job Family: Technical Support Services Job Qualifications: Skills: BMC Remedy Ticketing System, Help Desk Support, IT Help Desk Certifications: CompTIA Security+ CE | CompTIA - CompTIA Experience: 5 + years of related experience US Citizenship Required: Yes Job Description: Transform technology into opportunity as a Help Desk Specialist at GDIT. Shape what's next for mission-critical government projects while shaping what's next for your IT career. The F-35 Lightning II Program is the Department of Defense's focal point for defining affordable next generation strike aircraft weapon systems for the Navy, Air Force, Marines, and our allies. The F-35 will bring cutting-edge technologies to the battlespace of the future. The JSFs advanced airframe, autonomic logistics, avionics, propulsion systems, stealth, and firepower will ensure that the F-35 is the most affordable, lethal, supportable and survivable aircraft ever to be used by so many warfighters across the globe. MEANINGFUL WORK AND PERSONAL IMPACT As a Help Desk Specialist, the work you'll do at GDIT will be impactful to the mission of the JSF F-35 support team at Wright Patterson AFB, OH: * Provides first-tier software, hardware and printing technical assistance to computer users. * Answers questions or resolve computer problems for clients in person, email, via telephone, or electronically. * May provide assistance concerning the use of computer hardware, software, and printing. * Responds to and diagnoses problems through discussions with users. * Provides timely support to end users on a variety of issues, to include identifying, researching, resolving, and following up on technical problems. * Serves as focal point for customer concerns. * Documents, tracks, and monitors the technical problems to ensure a timely resolution. * Interact with multiple teams to include system administrators, network technicians, infrastructure technicians, and application engineers to restore service and/or identify and correct core problem. * Simulates or recreates user problems to resolve operating difficulties. * Recommends systems modifications to reduce user problems. * A working knowledge of the M365 office suite, MS Teams, and the windows operating system. WHAT YOU'LL NEED TO SUCCEED: Bring your service desk expertise along with a drive for innovation to GDIT. Our Help Desk Specialist must have: * Security Clearance Level: Active Secret clearance * Required Experience: * 5 years of directly related experience supporting help desk Tier 1, Tier 2 and/or Tier 3 operations, preferably supporting a large-scale government customer. * Experience providing technical support for microcomputer hardware, networks, account administration, and office automation software via telephone, as appropriate. * Experience with Remedy/Help Desk Management Systems. * Progressive experience in the management of a technical support team. * Experience developing and providing Service Level Agreements and Help Desk deliverables. * Required Certifications: DoD 8140 Work Role (411) Technical Support Specialist - Basic: Security+ CE and Industry certification: AZ-900 - Microsoft Azure Fundamentals. * Education: BS/BA degree in Computer Science, Information Sciences, or related IT discipline. Allowable Substitution: 6 years of work experience without a degree or 2 years of experience with an AS/AA Degree. * Location: Onsite at Wright Patterson AFB, OH. * US Citizenship required GDIT IS YOUR PLACE At GDIT, the mission is our purpose, and our people are at the center of everything we do. * Growth: AI-powered career tool that identifies career steps and learning opportunities * Support: An internal mobility team focused on helping you achieve your career goals * Rewards: Comprehensive benefits and wellness packages, 401K with company match, and competitive pay and paid time off * Flexibility: Full-flex work week to own your priorities at work. * Community: Award-winning culture of innovation and a military-friendly workplace OWN YOUR OPPORTUNITY Explore a career in software development at GDIT and you'll find endless opportunities to grow alongside colleagues who share your dedication to advancing innovation. The likely hourly rate for this position is between $29.43 - $39.81. This is not, however, a guarantee of compensation or salary. Rather, salary will be set based on experience, geographic location and possibly contractual requirements and could fall outside of this range. Scheduled Weekly Hours: 40 Travel Required: None Telecommuting Options: Onsite Work Location: USA OH Wright-Patterson AFB Additional Work Locations: Total Rewards at GDIT: Our benefits package for all US-based employees includes a variety of medical plan options, some with Health Savings Accounts, dental plan options, a vision plan, and a 401(k) plan offering the ability to contribute both pre and post-tax dollars up to the IRS annual limits and receive a company match. To encourage work/life balance, GDIT offers employees full flex work weeks where possible and a variety of paid time off plans, including vacation, sick and personal time, holidays, paid parental, military, bereavement and jury duty leave. To ensure our employees are able to protect their income, other offerings such as short and long-term disability benefits, life, accidental death and dismemberment, personal accident, critical illness and business travel and accident insurance are provided or available. We regularly review our Total Rewards package to ensure our offerings are competitive and reflect what our employees have told us they value most. We are GDIT. A global technology and professional services company that delivers consulting, technology and mission services to every major agency across the U.S. government, defense and intelligence community. Our 30,000 experts extract the power of technology to create immediate value and deliver solutions at the edge of innovation. We operate across 50 countries worldwide, offering leading capabilities in digital modernization, AI/ML, Cloud, Cyber and application development. Together with our clients, we strive to create a safer, smarter world by harnessing the power of deep expertise and advanced technology. Join our Talent Community to stay up to date on our career opportunities and events at gdit.com/tc. Equal Opportunity Employer / Individuals with Disabilities / Protected Veterans PI281716631 Back To Search Results
    $29.4-39.8 hourly 4d ago
  • F-35 Help Desk Specialist | Active Secret clearance

    General Dynamics 4.7company rating

    Wright-Patterson Air Force Base, OH jobs

    Full Part/Time: Full time Type of Requisition: Regular Clearance Level Must Currently Possess: Secret Clearance Level Must Be Able to Obtain: Secret Public Trust/Other Required: None Job Family: Technical Support Services Job Qualifications: Skills: BMC Remedy Ticketing System, Help Desk Support, IT Help Desk Certifications: CompTIA Security+ CE | CompTIA - CompTIA Experience: 5 + years of related experience US Citizenship Required: Yes Job Description: Transform technology into opportunity as a Help Desk Specialist at GDIT. Shape what's next for mission-critical government projects while shaping what's next for your IT career. The F-35 Lightning II Program is the Department of Defense's focal point for defining affordable next generation strike aircraft weapon systems for the Navy, Air Force, Marines, and our allies. The F-35 will bring cutting-edge technologies to the battlespace of the future. The JSFs advanced airframe, autonomic logistics, avionics, propulsion systems, stealth, and firepower will ensure that the F-35 is the most affordable, lethal, supportable and survivable aircraft ever to be used by so many warfighters across the globe. MEANINGFUL WORK AND PERSONAL IMPACT As a Help Desk Specialist, the work you'll do at GDIT will be impactful to the mission of the JSF F-35 support team at Wright Patterson AFB, OH: * Provides first-tier software, hardware and printing technical assistance to computer users. * Answers questions or resolve computer problems for clients in person, email, via telephone, or electronically. * May provide assistance concerning the use of computer hardware, software, and printing. * Responds to and diagnoses problems through discussions with users. * Provides timely support to end users on a variety of issues, to include identifying, researching, resolving, and following up on technical problems. * Serves as focal point for customer concerns. * Documents, tracks, and monitors the technical problems to ensure a timely resolution. * Interact with multiple teams to include system administrators, network technicians, infrastructure technicians, and application engineers to restore service and/or identify and correct core problem. * Simulates or recreates user problems to resolve operating difficulties. * Recommends systems modifications to reduce user problems. * A working knowledge of the M365 office suite, MS Teams, and the windows operating system. WHAT YOU'LL NEED TO SUCCEED: Bring your service desk expertise along with a drive for innovation to GDIT. Our Help Desk Specialist must have: * Security Clearance Level: Active Secret clearance * Required Experience: * 5 years of directly related experience supporting help desk Tier 1, Tier 2 and/or Tier 3 operations, preferably supporting a large-scale government customer. * Experience providing technical support for microcomputer hardware, networks, account administration, and office automation software via telephone, as appropriate. * Experience with Remedy/Help Desk Management Systems. * Progressive experience in the management of a technical support team. * Experience developing and providing Service Level Agreements and Help Desk deliverables. * Required Certifications: DoD 8140 Work Role (411) Technical Support Specialist - Basic: Security+ CE and Industry certification: AZ-900 - Microsoft Azure Fundamentals. * Education: BS/BA degree in Computer Science, Information Sciences, or related IT discipline. Allowable Substitution: 6 years of work experience without a degree or 2 years of experience with an AS/AA Degree. * Location: Onsite at Wright Patterson AFB, OH. * US Citizenship required GDIT IS YOUR PLACE At GDIT, the mission is our purpose, and our people are at the center of everything we do. * Growth: AI-powered career tool that identifies career steps and learning opportunities * Support: An internal mobility team focused on helping you achieve your career goals * Rewards: Comprehensive benefits and wellness packages, 401K with company match, and competitive pay and paid time off * Flexibility: Full-flex work week to own your priorities at work. * Community: Award-winning culture of innovation and a military-friendly workplace OWN YOUR OPPORTUNITY Explore a career in software development at GDIT and you'll find endless opportunities to grow alongside colleagues who share your dedication to advancing innovation. #GDITPriority The likely hourly rate for this position is between $29.43 - $39.81. This is not, however, a guarantee of compensation or salary. Rather, salary will be set based on experience, geographic location and possibly contractual requirements and could fall outside of this range. Scheduled Weekly Hours: 40 Travel Required: None Telecommuting Options: Onsite Work Location: USA OH Wright-Patterson AFB Additional Work Locations: Total Rewards at GDIT: Our benefits package for all US-based employees includes a variety of medical plan options, some with Health Savings Accounts, dental plan options, a vision plan, and a 401(k) plan offering the ability to contribute both pre and post-tax dollars up to the IRS annual limits and receive a company match. To encourage work/life balance, GDIT offers employees full flex work weeks where possible and a variety of paid time off plans, including vacation, sick and personal time, holidays, paid parental, military, bereavement and jury duty leave. To ensure our employees are able to protect their income, other offerings such as short and long-term disability benefits, life, accidental death and dismemberment, personal accident, critical illness and business travel and accident insurance are provided or available. We regularly review our Total Rewards package to ensure our offerings are competitive and reflect what our employees have told us they value most. We are GDIT. A global technology and professional services company that delivers consulting, technology and mission services to every major agency across the U.S. government, defense and intelligence community. Our 30,000 experts extract the power of technology to create immediate value and deliver solutions at the edge of innovation. We operate across 50 countries worldwide, offering leading capabilities in digital modernization, AI/ML, Cloud, Cyber and application development. Together with our clients, we strive to create a safer, smarter world by harnessing the power of deep expertise and advanced technology. Join our Talent Community to stay up to date on our career opportunities and events at gdit.com/tc. Equal Opportunity Employer / Individuals with Disabilities / Protected Veterans PI281716599 Back To Search Results
    $29.4-39.8 hourly 4d ago
  • Field Technical Support Representative for Page Wide Press

    HP Inc. 4.9company rating

    Columbus, OH jobs

    Would you like to join a business that is transforming the printing industry from analog to digital? HP's Pagewide business is one of the fastest growing businesses in the industrial print market! We are hiring Field Service Technical Engineers across the US to support the rapid growth we are undergoing with HP's Pagewide business in the United States. Come be a part of and exciting team and get in on the digital transformation currently underway in the industrial print industry. **Job Summary** This role is responsible for leading technical support for end users who are operating HP's Pagewide Presses in their industrial commercial printing business, utilizing proactive monitoring for issue prevention. The role is responsible for maintaining high customer satisfaction levels, addressing customer-related issues promptly, and offering comprehensive software services for post-sales and service delivery support, to ensure that the customer Pagewide Presses are up and running in production. The role maintains documentation, collaborates for process improvement, ensures data confidentiality, and completes tasks with minimal supervision. **Responsibilities** + Responsible for maintaining and servicing HP Commercial Web Printing Press. + Maintain high level of Customer satisfaction by clarifying Customer needs and ensuring that they are met. + Handle customer-relation problems promptly and appropriately, and escalate issues according to established procedures. + Provide software service, post- sales or service delivery support and solve ap‐plication problems for remote or local accounts, on standard and specialized systems. + Provide direct post-sales systems technical support to end users and HP Authorized Service Providers. + Solve technical problems on assigned hardware and software platforms. + Use proactive monitoring procedures/tools to identify problem-prevention opportunities. + Must be able to travel at least 50% of the time + Must have experience with Hardware Support of Printers, preferably commercial printers. **Education & Experience** **Recommended** * High School Diploma/General Education Diploma (GED)/Higher Secondary education or commensurate work experience or demonstrated competence. * Typically has 4-6 years of related work experience, preferably in HP products in Customer base, account management, computer customer support, on site customer support, Mission Critical, systems experience, or a related field. **Knowledge & Skills** + Knowledge of corporate organization, job, and policies. + Advanced knowledge of operating systems and software. + Experience with printer hardware support + Basic skills in time management and effi ciency-Strong communication skills, problem analysis, and presentation skills. + Ability to develop Customer relationships. + Ability to perform while under high-pressure situations. + Ability to work in a team environment.-Basic networking, O/S, and troubleshooting knowledge. + Detailed understanding of general/technical aspects of the onsite printing sys‐tem repair work. + Must have mechanical, and electrical experience and skillset + Commercial digital printing experience is preferred **Cross-Org Skills** * Effective Communication * Results Orientation * Learning Agility * Digital Fluency * Customer Centricity The pay range for this position is $22 up to $31 per hour (applies to US candidates only). Pay varies by work location, job-related knowledge, skills, and experience. The base pay range for this role is $45,760 up to $65,500 annually with additional opportunities for pay in the form of bonus and/or equity (applies to US candidates only). Pay varies by work location, job-related knowledge, skills, and experience. **Benefits:** HP offers a comprehensive benefits package for this position, including: + Health insurance + Dental insurance + Vision insurance + Long term/short term disability insurance + Employee assistance program + Flexible spending account + Life insurance + Generous time off policies, including; + 4-12 weeks fully paid parental leave based on tenure + 13 paid holidays + 15 days paid time off (US benefits overview (********************************** ) The compensation and benefits information is accurate as of the date of this posting. The Company reserves the right to modify this information at any time, with or without notice, subject to applicable law. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
    $45.8k-65.5k yearly 60d+ ago
  • ITM Specialist/Finance Information Systems Administrator

    General Dynamics 4.7company rating

    Sterling Heights, MI jobs

    ITM Specialist/Finance Information Systems Administrator Job Type: Full-Time Country: United States State: MI City: Sterling Heights Remote Work Options: On-Site Security Clearance Required: None Career Level: Mid-Career Requisition ID: 17264206 Description: Position Description: The ITM Specialist/Finance Information Systems Administrator is responsible for the administration and support of solution-oriented financial systems applications for GDLS Finance utilizing Business Intelligence (BI) and Enterprise Performance Management (EPM) technologies. This is an operational role with the opportunity to grow in responsibility through demonstrated technical and problem-solving ability. Responsibilities: * Support financial applications including Direct Planning (Current Estimate & Operating Plan), Cash Forecasting, Actual Rates, Overhead Submission, Forward Pricing, and Indirect Budget. * Prepare all applications for business activities including scenario preparation, loading data files, running calculation scripts, reconciling and verifying data, troubleshooting, implementing enhancements, and assisting with end-user reporting. * Maintain all aspects of application security including group provisioning, user additions/deletions and performing security audits. * Manage all IT SOX activities related to the Direct Planning application including system access, change control procedures, and operations. * Perform DRM (Data Relationship Management) administration activities as necessary to manage compliance with GDLS data governance policies. * Develop and update desk instructions and system documentation as required to facilitate operational support across FIS team members. * Develop/revise user training materials and conduct training as necessary to support end-users. * Partner with Finance teams to define requirements of application enhancements and production support. * Assist FIS team members in the development, design, testing and implementation of technical solutions including the definition of use cases and expected results. * Work with the FIS team to create and improve business and operational processes. * Monitor system operations and performance through review and analysis of logs. Coordinate with GDIT & GDLS resources as required to resolve system issues and minimize downtime. Position Requirements: Minimum Requirements: * B.S. in Accounting/Finance, Computer Science, or equivalent work experience * 3-5 years as an application developer or system administrator (financial applications preferred) * 2+ years experience with Budgeting, Forecasting and Financial Reporting applications * 2+ years experience with reporting tools (e.g. Smart View, Cognos, OAS or equivalent) * Proficiency with MS Office Suite including Excel, Word, and PowerPoint * Self-starter with ability to work on multiple projects with minimal supervision * Ability to successfully coordinate activities across cross-functional teams * Excellent written, oral, and interpersonal skills and ability to develop positive working relationships with customers and peers * Excellent analytical, problem solving and research skills * Strong attention to detail is a must * Ability to successfully organize unstructured problems to achieve resolution * Strong documentation/technical writing experience Additional Preferred Requirements: * Experience with one or more of the following is desirable: * Oracle Hyperion Planning 11.2x or Oracle EPM Cloud * Oracle Hyperion Essbase 11.x or 21c (BSO/ASO) * Oracle Hyperion DRM 11.2x or Oracle EDM * Oracle Smart View * Oracle EPM + Reporting Suite tools * Oracle PL/SQL * IT SOX audit experience * Prior financial analysis experience Headquartered in Reston, Virginia, General Dynamics is a global aerospace and defense company offering a broad portfolio of products and services in business aviation; ship construction and repair; land combat vehicles, weapons systems and munitions; and technology products and services. General Dynamics employs more than 100,000 people across 65 countries worldwide and in all 50 U.S. states, more information is available at *********** General Dynamics Land Systems, is a business unit of General Dynamics, and is an innovative leader of ground combat systems' equipment and software for our clients. Our performance-driven team partners with the U.S. Army, U.S. Marine Corp and other militaries across the Globe to ensure that next generation ground combat vehicles are ready to protect our fighting men and women in uniform. General Dynamics Lands Systems provides a competitive compensation package, site specific flexible work schedules, 401(k) with Company Match; Bonus Eligibility, Employee Development Opportunities, Tuition Reimbursement, On-site Amenities, and comprehensive Medical/Dental/Vision Insurance. As an Equal Opportunity Employer, General Dynamics Land Systems ("GDLS") provides all persons with equal opportunity and access to all aspects of employment process, without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, marital status, age, disability, status as a protected veteran, or membership in any group protected by federal, state, or local anti-discrimination laws. GDLS also is committed to providing reasonable accommodations to individuals with disabilities and disabled veterans.. If, due to a disability, you need an accommodation to search or apply for an opportunity with GDLS, please call ************ or send an e-mail to for assistance and let us know the nature of your request and your contact information. Position Description: The ITM Specialist/Finance Information Systems Administrator is responsible for the administration and support of solution-oriented financial systems applications for GDLS Finance utilizing Business Intelligence (BI) and Enterprise Performance Management (EPM) technologies. This is an operational role with the opportunity to grow in responsibility through demonstrated technical and problem-solving ability. Responsibilities: * Support financial applications including Direct Planning (Current Estimate & Operating Plan), Cash Forecasting, Actual Rates, Overhead Submission, Forward Pricing, and Indirect Budget. * Prepare all applications for business activities including scenario preparation, loading data files, running calculation scripts, reconciling and verifying data, troubleshooting, implementing enhancements, and assisting with end-user reporting. * Maintain all aspects of application security including group provisioning, user additions/deletions and performing security audits. * Manage all IT SOX activities related to the Direct Planning application including system access, change control procedures, and operations. * Perform DRM (Data Relationship Management) administration activities as necessary to manage compliance with GDLS data governance policies. * Develop and update desk instructions and system documentation as required to facilitate operational support across FIS team members. * Develop/revise user training materials and conduct training as necessary to support end-users. * Partner with Finance teams to define requirements of application enhancements and production support. * Assist FIS team members in the development, design, testing and implementation of technical solutions including the definition of use cases and expected results. * Work with the FIS team to create and improve business and operational processes. * Monitor system operations and performance through review and analysis of logs. Coordinate with GDIT & GDLS resources as required to resolve system issues and minimize downtime. Position Requirements: Minimum Requirements: * B.S. in Accounting/Finance, Computer Science, or equivalent work experience * 3-5 years as an application developer or system administrator (financial applications preferred) * 2+ years experience with Budgeting, Forecasting and Financial Reporting applications * 2+ years experience with reporting tools (e.g. Smart View, Cognos, OAS or equivalent) * Proficiency with MS Office Suite including Excel, Word, and PowerPoint * Self-starter with ability to work on multiple projects with minimal supervision * Ability to successfully coordinate activities across cross-functional teams * Excellent written, oral, and interpersonal skills and ability to develop positive working relationships with customers and peers * Excellent analytical, problem solving and research skills * Strong attention to detail is a must * Ability to successfully organize unstructured problems to achieve resolution * Strong documentation/technical writing experience Additional Preferred Requirements: * Experience with one or more of the following is desirable: * Oracle Hyperion Planning 11.2x or Oracle EPM Cloud * Oracle Hyperion Essbase 11.x or 21c (BSO/ASO) * Oracle Hyperion DRM 11.2x or Oracle EDM * Oracle Smart View * Oracle EPM + Reporting Suite tools * Oracle PL/SQL * IT SOX audit experience * Prior financial analysis experience Headquartered in Reston, Virginia, General Dynamics is a global aerospace and defense company offering a broad portfolio of products and services in business aviation; ship construction and repair; land combat vehicles, weapons systems and munitions; and technology products and services. General Dynamics employs more than 100,000 people across 65 countries worldwide and in all 50 U.S. states, more information is available at *********** General Dynamics Land Systems, is a business unit of General Dynamics, and is an innovative leader of ground combat systems' equipment and software for our clients. Our performance-driven team partners with the U.S. Army, U.S. Marine Corp and other militaries across the Globe to ensure that next generation ground combat vehicles are ready to protect our fighting men and women in uniform. General Dynamics Lands Systems provides a competitive compensation package, site specific flexible work schedules, 401(k) with Company Match; Bonus Eligibility, Employee Development Opportunities, Tuition Reimbursement, On-site Amenities, and comprehensive Medical/Dental/Vision Insurance. As an Equal Opportunity Employer, General Dynamics Land Systems ("GDLS") provides all persons with equal opportunity and access to all aspects of employment process, without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, marital status, age, disability, status as a protected veteran, or membership in any group protected by federal, state, or local anti-discrimination laws. GDLS also is committed to providing reasonable accommodations to individuals with disabilities and disabled veterans.. If, due to a disability, you need an accommodation to search or apply for an opportunity with GDLS, please call ************ or send an e-mail to for assistance and let us know the nature of your request and your contact information.
    $65k-87k yearly est. 1d ago
  • Information Technology/Assurance (IT/IA) Specialist II

    General Dynamics 4.7company rating

    Dayton, OH jobs

    Full Part/Time: Full time Type of Requisition: Regular Clearance Level Must Currently Possess: Top Secret/SCI Clearance Level Must Be Able to Obtain: Top Secret SCI + Polygraph Public Trust/Other Required: None Job Family: Cyber and IT Risk Management Job Qualifications: Skills: Information Security, Information Security Management, Information System Security Certifications: Cisco Certified Network Associate (CCNA) Security - Cisco - Cisco, GICSP: Global Industrial Cyber Security Professional - Global Information Assurance Certification (GIAC), GSEC: GIAC Security Essentials Certification - Global Information Assurance Certification (GIAC) - Global Information Assurance Certification (GIAC) Experience: 5 + years of related experience US Citizenship Required: Yes Job Description: The primary function of an Information Technology/Information Assurance II is working within Special Access Programs (SAPs) supporting Department of Defense (DoD) agencies, such as HQ Air Force, Office of the Secretary of Defense (OSD) and Military Compartments efforts. The position will provide "day-to-day" support for Collateral, Sensitive Compartmented Information (SCI) and Special Access Program (SAP) activities. Performance shall include: * Establish complex operational software configuration controls and system interfaces for computer system(s) assigned. * Maintain file servers, Firewalls, network access, Security Monitoring Systems and system documentation as required. * Analyze and troubleshoot system anomalies to ensure optimum equipment performance. * Prepare system for operational use and support operational tests. * Review, prepare, and update authorization packages. * Notify customer when changes occur that might affect authorization accreditation. * Conduct cybersecurity portion of the self-inspection's checklist. * Review and provide technical and cyber security coordination on all Bodies of Evidence that makeup the authorization package. * Identify any and all vulnerabilities and implement countermeasures. * Ensure information systems and network appliances are operated, maintained, and disposed of in accordance with security policies and practices. * Perform Video-Teleconferencing VTC System Administration, Scheduling, & Configuration. * Provide External Information System(s) Client Support. * Perform account creations, changes, & deletions on multiple authorization boundaries. * Perform Help Desk & troubleshooting activities. * Perform Hardware/Software System Configuration, upgrades and modifications. * Perform system and network appliance patching activities. * Provide Government-Issued Laptop Support. * Assist in Media Control & Accountability activities. * Perform COMSEC account/equipment management activities. * Thorough knowledge of Microsoft Windows 2012R2 Server, Microsoft Exchange Server 2010/2016, Microsoft Windows 7/10 operating systems (OS) administration and associated hardware. * Working knowledge of Local Area Network (LAN) and Wide Area Network (WAN) technologies and data backup technologies to include communication security (COMSEC) integration. * Working knowledge of Risk Management Framework, SCI Information Systems Security Standards, Common Criteria, and System Security Policy as they relate to Assessment and Authorizations. * Working knowledge and current relevant experience with PL2 systems; experience with PL3 & PL4 cross domain solutions is desired * Must be able to regularly lift up to 50 lbs. Experience: * 5+ years related experience. * SAP experience required. * Prior performance in roles such as System, Network Administrator or Information Technology/Information Assurance Specialists. Education: * Bachelor's degree OR Associate's degree in a related area + 2 years' experience OR equivalent experience (4 years) Certifications: * IAT or IAM Level II - within 6 months of hire (Security+ CE, CCNA Security, SSCP, CySA+ etc.). Clearance Required to Start: * TS/SCI required. * Eligibility for access to Special Access Program Information * Must be willing (and able) to attain CI Polygraph. #AirforceSAPOpportunities The likely salary range for this position is $92,735 - $125,465. This is not, however, a guarantee of compensation or salary. Rather, salary will be set based on experience, geographic location and possibly contractual requirements and could fall outside of this range. Scheduled Weekly Hours: 40 Travel Required: 10-25% Telecommuting Options: Onsite Work Location: USA OH Dayton Additional Work Locations: Total Rewards at GDIT: Our benefits package for all US-based employees includes a variety of medical plan options, some with Health Savings Accounts, dental plan options, a vision plan, and a 401(k) plan offering the ability to contribute both pre and post-tax dollars up to the IRS annual limits and receive a company match. To encourage work/life balance, GDIT offers employees full flex work weeks where possible and a variety of paid time off plans, including vacation, sick and personal time, holidays, paid parental, military, bereavement and jury duty leave. To ensure our employees are able to protect their income, other offerings such as short and long-term disability benefits, life, accidental death and dismemberment, personal accident, critical illness and business travel and accident insurance are provided or available. We regularly review our Total Rewards package to ensure our offerings are competitive and reflect what our employees have told us they value most. We are GDIT. A global technology and professional services company that delivers consulting, technology and mission services to every major agency across the U.S. government, defense and intelligence community. Our 30,000 experts extract the power of technology to create immediate value and deliver solutions at the edge of innovation. We operate across 50 countries worldwide, offering leading capabilities in digital modernization, AI/ML, Cloud, Cyber and application development. Together with our clients, we strive to create a safer, smarter world by harnessing the power of deep expertise and advanced technology. Join our Talent Community to stay up to date on our career opportunities and events at gdit.com/tc. Equal Opportunity Employer / Individuals with Disabilities / Protected Veterans PI281716996 Back To Search Results
    $92.7k-125.5k yearly 4d ago
  • IT Support Analyst

    General Electric Credit Union 4.8company rating

    Cincinnati, OH jobs

    General Electric Credit Union is a not-for-profit, member-owned full service financial institution headquartered in Cincinnati with branches in Ohio and Kentucky. At GECU, we pride ourselves on maintaining quality service, being an employee-friendly workplace, and developing our team members while teaching you the skills to lead you to career advancement opportunities. Overview: The IT Support Technician will be a part of the GECU IT Operations Team. They will provide Tier 1 support for all users of the credit union, providing excellent service, quick response, and efficient and complete resolution to all issues. Troubleshooting and problem resolution skills are required. Essential Responsibilities: Tier 1 support for IT support issues IT Inventory Control and Maintenance Communication with end users via direct contact or electronic means such as email In-Person Desktop support for end users Computer and peripheral deployment across all departments Travel between branches in company owned vehicle Work in a ticketing system meeting company defined SLAs and Documentation Standards Work with Microsoft Active Directory and Microsoft 365 Education and Experience: Associate degree in IT/Computer Science IT Professional Certifications i.e. CompTIA A+ 1 Year of comparable field experience Knowledge, Skills, and Abilities: Basic IT Skills: Candidates should have a solid understanding of common IT concepts, including hardware, software, networking, and operating systems. Troubleshooting Skills: They should be able to diagnose and resolve common technical issues faced by end-users (e.g., printer problems, login issues, software glitches). Knowledge of Ticketing Systems: Familiarity with ticketing systems (such as ServiceNow, Jira, or Solarwinds) is essential for logging and tracking incidents. Understanding of Security Practices: Awareness of security best practices (password policies, data protection, etc.). Effective Communication: Candidates should communicate clearly and empathetically with end-users. Active listening and patience are key. Problem-Solving: They need to think on their feet and find solutions to user issues promptly. Professionalism: Maintaining a professional demeanor, even under pressure, is important. Time Management: Tier 1 analysts handle multiple tickets simultaneously. Good time management ensures timely responses. Adaptability: The IT landscape evolves rapidly. Candidates should be open to learning new technologies and processes. Teamwork: Collaboration with other support tiers and departments is common. Accurate Logging: Properly documenting incidents and service requests ensures smooth handoffs and historical records. Writing Skills: Clear and concise writing is essential for ticket notes and communication. User-Friendly Guidance: Tier 1 professionals should guide end-users through basic troubleshooting steps (e.g., rebooting, checking cables). Escalation Criteria: Knowing when to escalate an issue to Tier 2 or Tier 3 support is critical. At GECU, we want to support your wellbeing by offering a wide range of benefits: Health, Dental and Vision insurance Life and Disability insurance options Paid Time Off starts accruing once hired and take your birthday off - paid 401k Retirement plan with up to a 10% match of your base gross compensation Tuition reimbursement opportunities & professional development Volunteer opportunities -and earn additional PTO hours! On-site clinics for Vaccines and Mammograms And many more! Come join GECU as we are a curated culture of respect, understanding, and mutual recognition. We believe forming bonds and connecting with each other only stands to strengthen the service we provide to our members in our mission of improving the Quality of Financial lives! General Electric Credit Union is an Equal Opportunity Employer
    $52k-71k yearly est. 19d ago
  • Field Technical Support Representative for Page Wide Press

    HP Inc. 4.9company rating

    Ohio jobs

    Description - Would you like to join a business that is transforming the printing industry from analog to digital? HP's Pagewide business is one of the fastest growing businesses in the industrial print market! We are hiring Field Service Technical Engineers across the US to support the rapid growth we are undergoing with HP's Pagewide business in the United States. Come be a part of and exciting team and get in on the digital transformation currently underway in the industrial print industry. Job Summary This role is responsible for leading technical support for end users who are operating HP's Pagewide Presses in their industrial commercial printing business, utilizing proactive monitoring for issue prevention. The role is responsible for maintaining high customer satisfaction levels, addressing customer-related issues promptly, and offering comprehensive software services for post-sales and service delivery support, to ensure that the customer Pagewide Presses are up and running in production. The role maintains documentation, collaborates for process improvement, ensures data confidentiality, and completes tasks with minimal supervision. Responsibilities * Responsible for maintaining and servicing HP Commercial Web Printing Press. * Maintain high level of Customer satisfaction by clarifying Customer needs and ensuring that they are met. * Handle customer-relation problems promptly and appropriately, and escalate issues according to established procedures. * Provide software service, post- sales or service delivery support and solve ap‐plication problems for remote or local accounts, on standard and specialized systems. * Provide direct post-sales systems technical support to end users and HP Authorized Service Providers. * Solve technical problems on assigned hardware and software platforms. * Use proactive monitoring procedures/tools to identify problem-prevention opportunities. * Must be able to travel at least 50% of the time * Must have experience with Hardware Support of Printers, preferably commercial printers. Education & Experience Recommended * High School Diploma/General Education Diploma (GED)/Higher Secondary education or commensurate work experience or demonstrated competence. * Typically has 4-6 years of related work experience, preferably in HP products in Customer base, account management, computer customer support, on site customer support, Mission Critical, systems experience, or a related field. Knowledge & Skills * Knowledge of corporate organization, job, and policies. * Advanced knowledge of operating systems and software. * Experience with printer hardware support * Basic skills in time management and effi ciency-Strong communication skills, problem analysis, and presentation skills. * Ability to develop Customer relationships. * Ability to perform while under high-pressure situations. * Ability to work in a team environment.-Basic networking, O/S, and troubleshooting knowledge. * Detailed understanding of general/technical aspects of the onsite printing sys‐tem repair work. * Must have mechanical, and electrical experience and skillset * Commercial digital printing experience is preferred Cross-Org Skills * Effective Communication * Results Orientation * Learning Agility * Digital Fluency * Customer Centricity The pay range for this position is $22 up to $31 per hour (applies to US candidates only). Pay varies by work location, job-related knowledge, skills, and experience. The base pay range for this role is $45,760 up to $65,500 annually with additional opportunities for pay in the form of bonus and/or equity (applies to US candidates only). Pay varies by work location, job-related knowledge, skills, and experience. Benefits: HP offers a comprehensive benefits package for this position, including: * Health insurance * Dental insurance * Vision insurance * Long term/short term disability insurance * Employee assistance program * Flexible spending account * Life insurance * Generous time off policies, including; * 4-12 weeks fully paid parental leave based on tenure * 13 paid holidays * 15 days paid time off (US benefits overview) The compensation and benefits information is accurate as of the date of this posting. The Company reserves the right to modify this information at any time, with or without notice, subject to applicable law. Job - Services Schedule - Full time Shift - No shift premium (United States of America) Travel - 50% Relocation - No Equal Opportunity Employer (EEO) - HP, Inc. provides equal employment opportunity to all employees and prospective employees, without regard to race, color, religion, sex, national origin, ancestry, citizenship, sexual orientation, age, disability, or status as a protected veteran, marital status, familial status, physical or mental disability, medical condition, pregnancy, genetic predisposition or carrier status, uniformed service status, political affiliation or any other characteristic protected by applicable national, federal, state, and local law(s). Please be assured that you will not be subject to any adverse treatment if you choose to disclose the information requested. This information is provided voluntarily. The information obtained will be kept in strict confidence. For more information, review HP's EEO Policy or read about your rights as an applicant under the law here: "Know Your Rights: Workplace Discrimination is Illegal"
    $45.8k-65.5k yearly 60d+ ago
  • Field Technical Support Representative for Page Wide Press

    HP 4.9company rating

    Ohio jobs

    Description - Would you like to join a business that is transforming the printing industry from analog to digital? HP's Pagewide business is one of the fastest growing businesses in the industrial print market! We are hiring Field Service Technical Engineers across the US to support the rapid growth we are undergoing with HP's Pagewide business in the United States. Come be a part of and exciting team and get in on the digital transformation currently underway in the industrial print industry. Job Summary This role is responsible for leading technical support for end users who are operating HP's Pagewide Presses in their industrial commercial printing business, utilizing proactive monitoring for issue prevention. The role is responsible for maintaining high customer satisfaction levels, addressing customer-related issues promptly, and offering comprehensive software services for post-sales and service delivery support, to ensure that the customer Pagewide Presses are up and running in production. The role maintains documentation, collaborates for process improvement, ensures data confidentiality, and completes tasks with minimal supervision. Responsibilities Responsible for maintaining and servicing HP Commercial Web Printing Press. Maintain high level of Customer satisfaction by clarifying Customer needs and ensuring that they are met. Handle customer-relation problems promptly and appropriately, and escalate issues according to established procedures. Provide software service, post- sales or service delivery support and solve ap‐plication problems for remote or local accounts, on standard and specialized systems. Provide direct post-sales systems technical support to end users and HP Authorized Service Providers. Solve technical problems on assigned hardware and software platforms. Use proactive monitoring procedures/tools to identify problem-prevention opportunities. Must be able to travel at least 50% of the time Must have experience with Hardware Support of Printers, preferably commercial printers. Education & Experience Recommended • High School Diploma/General Education Diploma (GED)/Higher Secondary education or commensurate work experience or demonstrated competence. • Typically has 4-6 years of related work experience, preferably in HP products in Customer base, account management, computer customer support, on site customer support, Mission Critical, systems experience, or a related field. Knowledge & Skills Knowledge of corporate organization, job, and policies. Advanced knowledge of operating systems and software. Experience with printer hardware support Basic skills in time management and effi ciency-Strong communication skills, problem analysis, and presentation skills. Ability to develop Customer relationships. Ability to perform while under high-pressure situations. Ability to work in a team environment.-Basic networking, O/S, and troubleshooting knowledge. Detailed understanding of general/technical aspects of the onsite printing sys‐tem repair work. Must have mechanical, and electrical experience and skillset Commercial digital printing experience is preferred Cross-Org Skills • Effective Communication • Results Orientation • Learning Agility • Digital Fluency • Customer Centricity The pay range for this position is $22 up to $31 per hour (applies to US candidates only). Pay varies by work location, job-related knowledge, skills, and experience. The base pay range for this role is $45,760 up to $65,500 annually with additional opportunities for pay in the form of bonus and/or equity (applies to US candidates only). Pay varies by work location, job-related knowledge, skills, and experience. Benefits: HP offers a comprehensive benefits package for this position, including: Health insurance Dental insurance Vision insurance Long term/short term disability insurance Employee assistance program Flexible spending account Life insurance Generous time off policies, including; 4-12 weeks fully paid parental leave based on tenure 13 paid holidays 15 days paid time off (US benefits overview) The compensation and benefits information is accurate as of the date of this posting. The Company reserves the right to modify this information at any time, with or without notice, subject to applicable law. Job - Services Schedule - Full time Shift - No shift premium (United States of America) Travel - 50% Relocation - No Equal Opportunity Employer (EEO) - HP, Inc. provides equal employment opportunity to all employees and prospective employees, without regard to race, color, religion, sex, national origin, ancestry, citizenship, sexual orientation, age, disability, or status as a protected veteran, marital status, familial status, physical or mental disability, medical condition, pregnancy, genetic predisposition or carrier status, uniformed service status, political affiliation or any other characteristic protected by applicable national, federal, state, and local law(s). Please be assured that you will not be subject to any adverse treatment if you choose to disclose the information requested. This information is provided voluntarily. The information obtained will be kept in strict confidence. For more information, review HP's EEO Policy or read about your rights as an applicant under the law here: “Know Your Rights: Workplace Discrimination is Illegal"
    $45.8k-65.5k yearly Auto-Apply 60d+ ago
  • IT Systems Administrator

    General Dynamics 4.7company rating

    Dayton, OH jobs

    Woolpert, Inc. is a cutting-edge national architecture, engineering and geospatial (AEG) firm that delivers value to clients by blending engineering excellence with innovative technology and geospatial applications. Woolpert continues to be certified as an Employer of Choice by Great Place To Work . We believe great companies are built from exceptional people and amazing clients. As we grow, we are seeking a IT Systems Administrator in Dayton or Cincinnati, Ohio. Responsibilities: Understands Microsoft server environment, including configuration, maintenance, and support in a virtual environment (i.e. VMWare) Understands server level User/Group settings and folder permissions Implements and utilizes Woolpert Best Practices for projects and processes Understands hardware design and operating systems i.e. creating VM with the correct requirements according to specific software Understands IIS Functionality including websites, applications, virtual directories, certificates, bindings and application pools Foundational understanding of enterprise infrastructure, including routers, switches, firewall, DMZs, etc. Understands SQL, can backup and restore databases, can install SQL on new VM according to software specifications Can ensure mobile / tablet connectivity - setup of a local router that will allow the VM to talk to the mobile device both iOS and Android Other duties as assigned Qualifications: BA/BS degree in a related field with four (4) years related experience or have eight (8) years related experience Experience creating and maintaining Azure Virtual Desktop (WVD) environments Ability to work in a team environment with associates both on-site and remote Perform tasks and solve problems with a high degree of independence Excellent written and verbal communication skills in a dynamic environment Professional experience working with Microsoft Azure environment and creating and supporting virtual devices Microsoft O365 (M365) environment is highly desired Knowledge of Cityworks installation is preferred ITIL certified is preferred Strong organizational, time management, attention to detail and analytical skills Ability to work independently as well as in a team environment; offer constructive feedback and direction to support goals Ability to work with a cross functional team Self-starter capable of working in a fast paced, customer order driven environment, expected to meet timelines with little input from management
    $69k-90k yearly est. 60d+ ago
  • SW Engineering Intern (Summer 2026 - Lakewood)

    General Dynamics 4.7company rating

    Lakewood, OH jobs

    SW Engineering Intern (Summer 2026 - Lakewood) USA-OH-Lakewood Required Clearance: No clearance Employment Type: Intern Hiring Company: General Dynamics Mission Systems, Inc. Basic Qualifications Candidates should demonstrate a thorough understanding of engineering technology. Engineering Interns must be enrolled in an accredited degree program in Computer Engineering, Systems Engineering, Software Engineering, Electrical Engineering, Mechanical Engineering or other related scientific or technical discipline with a preference for a standing of a sophomore or higher. Due to the nature of work performed within our facilities, U.S. citizenship is required. Responsibilities for this Position REPRESENTATIVE DUTIES AND TASKS: Apply your classroom-learned skills to a program supporting the defense of our country. GDMS has an opening for a SW Engineering (Java/C++) Internto join our team. The position provides an opportunity to work on projects that support some of our nations fundamental defense services. GDMS employees work closely with esteemed customers to develop solutions that allow them to carry out high-stakes national security missions. The selected candidate will work with collaborative teams on various technical projects associated with our core mission. In addition to receiving a competitive wage, the Engineering Intern will enhance their skill set by working among a talented and technically accomplished group of colleagues. Interns will also enjoy a flexible work environment where contributions are recognized and rewarded. What sets you apart: Clear understanding of engineering concepts, principles, theories, and technical standards Creative thinker with ability to grasp and apply new information quickly and handle increasing responsibilities with growing complexity Team player who thrives in collaborative environments and revels in team success Commitment to ongoing professional development for yourself and others Our Commitment to You: An exciting career path with opportunities for continuous learning and development Research oriented work, alongside award winning teams developing practical solutions for our nations security Flexible schedules with every other Friday off work, if desired (9/80 schedule) Competitive benefits, including flex time off See more at com/careers/why-work-for-us/benefits Workplace Options: This position is on site at the Lakewood, Ohio facility (M-W) with telework (TH-F). #LI-Hybrid Salary Note This estimate represents the typical salary range for this position based on experience and other factors (geographic location, etc.). Actual pay may vary. This job posting will remain open until the position is filled. Combined Salary Range USD $26.25 - USD $26.25 /Hr. Company Overview General Dynamics Mission Systems (GDMS) engineers a diverse portfolio of high technology solutions, products and services that enable customers to successfully execute missions across all domains of operation. With a global team of 12,000+ top professionals, we partner with the best in industry to expand the bounds of innovation in the defense and scientific arenas. Given the nature of our work and who we are, we value trust, honesty, alignment and transparency. We offer highly competitive benefits and pride ourselves in being a great place to work with a shared sense of purpose. You will also enjoy a flexible work environment where contributions are recognized and rewarded. If who we are and what we do resonates with you, we invite you to join our high-performance team! Equal Opportunity Employer / Individuals with Disabilities / Protected Veterans PI281716476 Back To Search Results
    $26.3 hourly 4d ago
  • Military DoD SkillBridge Internship - On Wing Support Tech

    GE Aerospace 4.8company rating

    Cincinnati, OH jobs

    The Military DoD SkillBridge program is an opportunity for Service members to gain valuable civilian work experience through specific industry training, apprenticeships, or internships during the last 180 days of service. SkillBridge connects Service members with industry partners in real-world job experiences under Dept. of Defense Instruction 1322.29. Separating Service members can be granted up to 180 days of permissive duty to focus solely on training full-time with approved industry partners after unit commander (first O-4/Field Grade commander in chain of command) provides written authorization and approval. GE Aviation as a Skill Bridge partner offers real-world training and work experience in in-demand fields of work while having the opportunity to evaluate the Service member's suitability for the work. Military DoD SkillBridge participants are not eligible for compensation from GE Aviation, as they continue to receive military compensation and benefits as active-duty service members. **Job Description** The On Wing Support Technician will provide quick-turn aircraft engine maintenance, repair and field services. In the On Wing Support Technician role, you will provide engine troubleshooting, field repairs, and line maintenance while developing positive relationships with customers through outstanding customer awareness. Locations available include: Dallas, TX and Cincinnati, OH **Essential Responsibilities:** In addition, as the On Wing Support Technician, you will: + Perform maintenance on GE/CFM aircraft engines around the world to the highest quality standards. + Partner with planning team and CVG inspectors to execute business-specific strategies-serve customers and win additional business. + Understand and follow appropriate Aircraft Maintenance Manual, Engine Shop Manual procedures. + Demonstrate required knowledge of OWS Quality Procedures, as well as FAA/EASA Part 145 requirements and procedures. Act in accordance with the site's Repair Station and Quality Control Manual and other applicable regulation/bounds. + Perform supplementary shop and housekeeping duties as required + Build customer relationships through good communication skills and understanding of customer perspectives. + Take ownership for and follow through on full scope of work tasks and projects. **Qualifications / Requirements:** + High School diploma / GED + Federal Airframe and Power Plant Mechanic (A&P) license + Active Military personnel + Ability and willingness to travel on short notice to domestic and international air locations of large commercial engines, as required **Additional Eligibility Requirement:** GE will only employ those who are legally authorized to work in the United States for this opening. **Desired Skills / Experience:** + 6 months of experience in repair of large commercial engines + Approach work with a "can-do" attitude and a sense of commitment to both team and customer objectives + Prior co-op or internship experience within GE On Wing Support + Strong communication skills and problem-solving ability are a must + Possess a desire to learn and grow with advances in technology + LEAP, GE90, CFM, CF6, CF34, and GENX experience + Line maintenance, engine changes, module removal & installation, or LRU removals and installations + Demonstrated quality, compliance, and customer satisfaction skills + NDT Level II experience in Ultrasonic, Eddy Current, and Fluorescent Penetrant Inspection _This role requires access to U.S. export-controlled information. If applicable, final offers will be contingent on ability to obtain authorization for access to U.S. export-controlled information from the U.S. Government._ **Additional Information** GE Aerospace offers a great work environment, professional development, challenging careers, and competitive compensation. GE Aerospace is an Equal Opportunity Employer (****************************************************************************************** . Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law. GE Aerospace will only employ those who are legally authorized to work in the United States for this opening. Any offer of employment is conditioned upon the successful completion of a drug screen (as applicable). **Relocation Assistance Provided:** No GE Aerospace is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law.
    $52k-67k yearly est. 60d+ ago
  • Technical Support Engineering Specialist (FOS)

    L3Harris 4.4company rating

    Information technology internship job at L3Harris

    L3Harris is dedicated to recruiting and developing high-performing talent who are passionate about what they do. Our employees are unified in a shared dedication to our customers' mission and quest for professional growth. L3Harris provides an inclusive, engaging environment designed to empower employees and promote work-life success. Fundamental to our culture is an unwavering focus on values, dedication to our communities, and commitment to excellence in everything we do. L3Harris Technologies is the Trusted Disruptor in the defense industry. With customers' mission-critical needs always in mind, our employees deliver end-to-end technology solutions connecting the space, air, land, sea and cyber domains in the interest of national security. Job Title: Technical Support Engineering Specialist Job Code: 29830 Job Location: Cincinnati, OH Job Schedule: 4/10 Job Description: In thi full-time salary position, you will: + Be part of a production team responsible for providing second tier technical support and analysis to engineers, technicians, customers and users. + Maintain Failure Reporting ad Corrective Action System (FRACAS) database and generate failure reports as needed. + Respond to situations where first-line product support has failed to isolate or fix problems in malfunctioning product or test equipment. + Diagnose, troubleshoot, repair and debug comlex electronic and electro/mechanical products and equipment, computer systems and/or software. + Report design, failure, reliability and maintenance problems to Engineering and recommend solutions to resolve reported problems and improve test and manufacturing processes. + Assist in determining if failure is attributed to product or test equipment and ensure the root cause has been addressed and corrective actions are effectively implemented. Qualifications: + Bachelor's Degree and a minimum of 4 years of prior related experience. Graduate Degree and a minimum of 2 years of prior related experience. In lieu of a degree, minimum of 8 years of prior experience in Technical Support Engineering. + Must be able to obtain and maintain a US DoD Secret Security Clearance. + Demonstrated ability to comprehend schematic diagrams, mechanical assembly drawings, electrical and electronic test equipment, AC and DC theory, electronics, and general build processes including, but not limited to, soldering, wiring, PCB handling,and mechanical assembly. + Prior experience with safe and proper operation of basic electrical test equipment, electronic tools, and hand tools such as: oscilliscopes, digital multi-meters, micrometers, assorted gauges, logic analyzers, and assorted mechanical or electronic testing equipment, computers, and relaed ultilities and computer controlled test equipment. + Prior experience carrying out and creating comlex technical solutions. + Prior experience handling multiple projects. + Prior experience communicating effectively to a wide-range of diverse user community and presenting ideas and solutions in a user-friendly language to team members and to non-technical staff. + Prior experience working with both customers and program teams. Preferred Additional Skills: + DoD industry experience. + Active US Government Secret Security Clearance. + Knowledge of mlitary hardware design processes ad test/verification procedures. L3Harris Technologies is proud to be an Equal Opportunity Employer. L3Harris is committed to treating all employees and applicants for employment with respect and dignity and maintaining a workplace that is free from unlawful discrimination. All applicants will be considered for employment without regard to race, color, religion, age, national origin, ancestry, ethnicity, gender (including pregnancy, childbirth, breastfeeding or other related medical conditions), gender identity, gender expression, sexual orientation, marital status, veteran status, disability, genetic information, citizenship status, characteristic or membership in any other group protected by federal, state or local laws. L3Harris maintains a drug-free workplace and performs pre-employment substance abuse testing and background checks, where permitted by law. Please be aware many of our positions require the ability to obtain a security clearance. Security clearances may only be granted to U.S. citizens. In addition, applicants who accept a conditional offer of employment may be subject to government security investigation(s) and must meet eligibility requirements for access to classified information. By submitting your resume for this position, you understand and agree that L3Harris Technologies may share your resume, as well as any other related personal information or documentation you provide, with its subsidiaries and affiliated companies for the purpose of considering you for other available positions. L3Harris Technologies is an E-Verify Employer. Please click here for the E-Verify Poster in English (******************************************************************************************** or Spanish (******************************************************************************************** . For information regarding your Right To Work, please click here for English (****************************************************************************************** or Spanish (******************************************************************************************** .
    $53k-69k yearly est. 60d+ ago
  • Technical Support Engineering Specialist

    L3Harris 4.4company rating

    Information technology internship job at L3Harris

    L3Harris is dedicated to recruiting and developing high-performing talent who are passionate about what they do. Our employees are unified in a shared dedication to our customers' mission and quest for professional growth. L3Harris provides an inclusive, engaging environment designed to empower employees and promote work-life success. Fundamental to our culture is an unwavering focus on values, dedication to our communities, and commitment to excellence in everything we do. L3Harris Technologies is the Trusted Disruptor in the defense industry. With customers' mission-critical needs always in mind, our employees deliver end-to-end technology solutions connecting the space, air, land, sea and cyber domains in the interest of national security. Job Title: Technical Support Engineering Specialist Job Code: 33308 Job Location: Cincinnati, OH Job Schedule: 4/10 - Employees work 10 hour days, 4 days a week Job Description: In thi full-time salary position, you will: + Be part of a production team responsible for providing second tier technical support and analysis to engineers, technicians, customers and users. + Maintain Failure Reporting ad Corrective Action System (FRACAS) database and generate failure reports as needed. + Respond to situations where first-line product support has failed to isolate or fix problems in malfunctioning product or test equipment. + Diagnose, troubleshoot, repair and debug comlex electronic and electro/mechanical products and equipment, computer systems and/or software. + Report design, failure, reliability and maintenance problems to Engineering and recommend solutions to resolve reported problems and improve test and manufacturing processes. + Assist in determining if failure is attributed to product or test equipment and ensure the root cause has been addressed and corrective actions are effectively implemented. Qualifications: + Bachelor's Degree and a minimum of 4 years of prior related experience. Graduate Degree and a minimum of 2 years of prior related experience. In lieu of a degree, minimum of 8 years of prior experience in Technical Support Engineering. + Must be able to obtain and maintain a US DoD Secret Security Clearance. + Demonstrated ability to comprehend schematic diagrams, mechanical assembly drawings, electrical and electronic test equipment, AC and DC theory, electronics, and general build processes including, but not limited to, soldering, wiring, PCB handling,and mechanical assembly. + Prior experience with safe and proper operation of basic electrical test equipment, electronic tools, and hand tools such as: oscilliscopes, digital multi-meters, micrometers, assorted gauges, logic analyzers, and assorted mechanical or electronic testing equipment, computers, and relaed ultilities and computer controlled test equipment. + Prior experience carrying out and creating comlex technical solutions. + Prior experience handling multiple projects. + Prior experience communicating effectively to a wide-range of diverse user community and presenting ideas and solutions in a user-friendly language to team members and to non-technical staff. + Prior experience working with both customers and program teams. Preferred Additional Skills: + DoD industry experience. + Active US Government Secret Security Clearance. + Knowledge of mlitary hardware design processes ad test/verification procedures. L3Harris Technologies is proud to be an Equal Opportunity Employer. L3Harris is committed to treating all employees and applicants for employment with respect and dignity and maintaining a workplace that is free from unlawful discrimination. All applicants will be considered for employment without regard to race, color, religion, age, national origin, ancestry, ethnicity, gender (including pregnancy, childbirth, breastfeeding or other related medical conditions), gender identity, gender expression, sexual orientation, marital status, veteran status, disability, genetic information, citizenship status, characteristic or membership in any other group protected by federal, state or local laws. L3Harris maintains a drug-free workplace and performs pre-employment substance abuse testing and background checks, where permitted by law. Please be aware many of our positions require the ability to obtain a security clearance. Security clearances may only be granted to U.S. citizens. In addition, applicants who accept a conditional offer of employment may be subject to government security investigation(s) and must meet eligibility requirements for access to classified information. By submitting your resume for this position, you understand and agree that L3Harris Technologies may share your resume, as well as any other related personal information or documentation you provide, with its subsidiaries and affiliated companies for the purpose of considering you for other available positions. L3Harris Technologies is an E-Verify Employer. Please click here for the E-Verify Poster in English (******************************************************************************************** or Spanish (******************************************************************************************** . For information regarding your Right To Work, please click here for English (****************************************************************************************** or Spanish (******************************************************************************************** .
    $53k-69k yearly est. 1d ago
  • Technical Support Engineering Specialist (FOS)

    L3Harris 4.4company rating

    Information technology internship job at L3Harris

    In thi full-time salary position, you will: Be part of a production team responsible for providing second tier technical support and analysis to engineers, technicians, customers and users. Maintain Failure Reporting ad Corrective Action System (FRACAS) database and generate failure reports as needed. Respond to situations where first-line product support has failed to isolate or fix problems in malfunctioning product or test equipment. Diagnose, troubleshoot, repair and debug comlex electronic and electro/mechanical products and equipment, computer systems and/or software. Report design, failure, reliability and maintenance problems to Engineering and recommend solutions to resolve reported problems and improve test and manufacturing processes. Assist in determining if failure is attributed to product or test equipment and ensure the root cause has been addressed and corrective actions are effectively implemented. Qualifications: Bachelor's Degree and a minimum of 4 years of prior related experience. Graduate Degree and a minimum of 2 years of prior related experience. In lieu of a degree, minimum of 8 years of prior experience in Technical Support Engineering. Must be able to obtain and maintain a US DoD Secret Security Clearance. Demonstrated ability to comprehend schematic diagrams, mechanical assembly drawings, electrical and electronic test equipment, AC and DC theory, electronics, and general build processes including, but not limited to, soldering, wiring, PCB handling,and mechanical assembly. Prior experience with safe and proper operation of basic electrical test equipment, electronic tools, and hand tools such as: oscilliscopes, digital multi-meters, micrometers, assorted gauges, logic analyzers, and assorted mechanical or electronic testing equipment, computers, and relaed ultilities and computer controlled test equipment. Prior experience carrying out and creating comlex technical solutions. Prior experience handling multiple projects. Prior experience communicating effectively to a wide-range of diverse user community and presenting ideas and solutions in a user-friendly language to team members and to non-technical staff. Prior experience working with both customers and program teams. Preferred Additional Skills: DoD industry experience. Active US Government Secret Security Clearance. Knowledge of mlitary hardware design processes ad test/verification procedures.
    $53k-69k yearly est. 60d+ ago
  • Specialist, Electrical Engineering - Hardware Design (FOS)

    L3Harris 4.4company rating

    Information technology internship job at L3Harris

    L3Harris is dedicated to recruiting and developing high-performing talent who are passionate about what they do. Our employees are unified in a shared dedication to our customers' mission and quest for professional growth. L3Harris provides an inclusive, engaging environment designed to empower employees and promote work-life success. Fundamental to our culture is an unwavering focus on values, dedication to our communities, and commitment to excellence in everything we do. L3Harris Technologies is the Trusted Disruptor in the defense industry. With customers' mission-critical needs always in mind, our employees deliver end-to-end technology solutions connecting the space, air, land, sea and cyber domains in the interest of national security. Job Title: Electrical Engineer III - Hardware Design Job Code: 31708 Job Location: Cincinnati, OH Schedule: 4/10 (Monday to Thursday, 10 hour shifts, flexible) About L3 Harris Technologies: L3Harris Technologies is an agile global aerospace and defense technology innovator, delivering end-to-end solutions that meet customers' mission-critical needs. The company provides advanced defense and commercial technologies across space, air, land, sea and cyber domains. L3Harris has approximately $19 billion in annual revenue and 50,000 employees, with customers in more than 100 countries. Job Description: This Electrical Engineering position is in a fast-paced and dynamic environment, requiring tasking flexibility to meet ever changing customer objectives. It will require the ability to work within a team structure as well as work independently with minimal supervision. Excellent communication skills, both verbal and written, are crucial. Essential Functions: + Design analog and digital circuits for safety and arming devices. + Generate schematics and PCB layout guidelines. + Perform circuit analyses (WCCA, electrical stress, FMECA, fault tree, etc.) and simulations (LTSpice, Pspice, etc.). + Participate in team and department meetings, internal design reviews, peer and gate reviews. + Assist with requirements development and compliance assessments. + Generate firmware requirements for FPGAs and microcontrollers. + Define test methods and develop test plans and test equipment requirements. + Support or direct test activities in all phases of product development. + Support hardware builds by testing and troubleshooting failures. + Create and maintain engineering technical drawings and documentation. + Author test plans and reports related to product performance and safety. + Lead or assist formal failure investigations using structured tools (8D, Fishbone, Cause & Effect, etc.). + Provide technical support for legacy production programs. + Help mentor co-ops and less-experienced engineers. + Multi-task across several projects simultaneously. Qualifications: + BSEE/CompE + 4 years of related experience, MSEE/CompE + 2 years of related experience, or in lieu of a degree, a minimum of 8 years of related experience. + 3+ years of experience designing analog circuits utilizing op amps, comparators, filters, differential amplifiers, data converters, etc. + 3+ years of experience designing digital circuits utilizing logic gates, flip flops, counters, multiplexers, timers, etc. + 2+ years of experience with board-level power architecture design, power conditioning and power conversion using linear and switching topologies. + 2+ years of experience with interface circuits and serial communication buses including UART, SPI, and I2C. + 2+ years of experience with various sensor types (temperature sensors, acceleromters, differential pressure sensors, gyroscopes, etc.). + 2+ years of experience with circuit protection techniques (e.g. overvoltage, reverse voltage, short circuit, ESD, EMI, etc.). + 3+ years of experience with module design including component selection, circuit design and analysis, and board layout. + 3+ years of experience with schematic capture and board layout utilities (Altium, PADS, etc.). + 3+ years of experience in troubleshooting using standard lab equipment (oscilloscopes, function generators, meters, etc.). + 3+ years of experience with modeling and simulation utilities (LTSpice, MATLAB, Simulink, etc.). + 3+ years of experience in creating technical diagrams, documents and drawings (Test Plans, Test Reports, Analyses, Engineering Drawings, etc.). + 2+ years of experience with Root Cause analysis. + Ability to obtain a government-issued Secret level clearance. Preferred Additional Skills: + BSEE/CompE + 8 years experience + 2+ years of experience designing Electronic Safety and Arming Devices (ESADs) and Ignition Safety Devices IAW MIL-STD-1316 and MIL-STD-1901A. + 2+ years of experience presenting ESAD/ESAF/ISD designs to Safety Review Boards (AFSRB, FISTRP, NNMSB). + 2+ years of experience interfacing to and testing energetic materials (EFDIs, LEEFIs, Lead Charges, Boosters). + 2+ years of design for extreme environments (Vibration, Shock, Temperature, Temperature & Humidity). + Team Player with excellent communication skills to work effectively across different engineering disciplines. + 3+ years of experience leading a large scale technical project from start to completion with minimal guidance. L3Harris Technologies is proud to be an Equal Opportunity Employer. L3Harris is committed to treating all employees and applicants for employment with respect and dignity and maintaining a workplace that is free from unlawful discrimination. All applicants will be considered for employment without regard to race, color, religion, age, national origin, ancestry, ethnicity, gender (including pregnancy, childbirth, breastfeeding or other related medical conditions), gender identity, gender expression, sexual orientation, marital status, veteran status, disability, genetic information, citizenship status, characteristic or membership in any other group protected by federal, state or local laws. L3Harris maintains a drug-free workplace and performs pre-employment substance abuse testing and background checks, where permitted by law. Please be aware many of our positions require the ability to obtain a security clearance. Security clearances may only be granted to U.S. citizens. In addition, applicants who accept a conditional offer of employment may be subject to government security investigation(s) and must meet eligibility requirements for access to classified information. By submitting your resume for this position, you understand and agree that L3Harris Technologies may share your resume, as well as any other related personal information or documentation you provide, with its subsidiaries and affiliated companies for the purpose of considering you for other available positions. L3Harris Technologies is an E-Verify Employer. Please click here for the E-Verify Poster in English (******************************************************************************************** or Spanish (******************************************************************************************** . For information regarding your Right To Work, please click here for English (****************************************************************************************** or Spanish (******************************************************************************************** .
    $58k-74k yearly est. 57d ago
  • (Remote) Software Support Specialist

    Harris Computer Systems 4.4company rating

    Information technology internship job at L3Harris

    A division of Harris; SmartCOP is seeking an Software Support Specialist. As a Software Support Specialist, you will be the front-line point of contact for our customer base. You will need to deliver a positive customer experience with interactions via phone, chat, and email. You will ensure each case that is handled meets the quality and procedural expectations of internal and external customers. You will be troubleshooting to isolate the root cause of an issue, with the end goal of finding a resolution. We value team members who can communicate clearly and concisely, and who work to build a positive and enjoyable workplace. This remote role welcomes candidates anywhere in the US with a preference for Florida-based candidates and will be working in the Central time zone 8 am - 5 pm, Monday to Friday. What will be your impact: * Monitor and answer incoming support calls and emails; * Resolve issues when possible and escalate to the appropriate team if needed; * Use existing documentation as a baseline for troubleshooting; * Maintain Client Relationships; * Create and provide support documentation and webinars; * Help deploy software upgrades; * Multitasking through multiple systems while troubleshooting with customers; * Act as the primary point of contact for the customer; * Effectively communicate technical information with your team members and customers alike; * Diagnose and provide a path to resolving technical issues; * Proactively identify ways to avoid the recurrence of customer issues by regularly improving processes, technical articles, and procedures. What we are looking for: * 2 to 4 years of experience in one or more of the following fields: Customer Service/Support Environment, Information Technology/Help Desk * Experience working with SQL * Experience troubleshooting in a technical support environment; * Basic computing and networking knowledge; * Ability to relate somewhat complex technical concepts to everyday users; * Excellent customer service skills and interpersonal skills; * Good time management and prioritization skills; * Experience in a Windows environment; * Schedule flexibility for rotating 24/7 on-call schedule to handle questions via the phone, chat, and email, addressing both hardware and software-related issues. Technical Skills that will help: * Windows Server * Windows Powershell * JIRA Service Desk * The ability to research and troubleshoot software and technical problems What we offer: * 401(k) plan * Generous vacation policy * Health, dental, vision, life, and disability insurance * A casual work environment * Lifestyle rewards perk of $325 annually About us: SmartCOP, Inc. was founded in 1988 and incorporated in 1999. Headquartered in Pensacola, Florida, SmartCOP has a simple, yet very important mission: maximize public safety by providing real-time information through integrated software solutions for law enforcement officers, firefighters, EMS personnel, dispatchers, and report takers. We accomplish this mission by offering system development, implementation, and support services for a fully integrated suite of public safety products including Computer Aided Dispatch (CAD), Records Management System (RMS), Mobile Computing with Field Based Reporting (MCT & FBR), and Jail Management System (JMS). Many of our employees have decades of experience in public safety. Their years of experience help establish our company's path. About Harris: Harris is a leading provider of mission critical software to the public sector in North America. As a wholly owned subsidiary of Constellation Software Inc. ("CSI", symbol CSU on the TSX), Harris has become the cornerstone for CSI's investment in utility, local government, school districts, public safety, and healthcare software verticals. Our success has been realized through investments in our proprietary software and market expertise. This focus, combined with acquiring businesses that build upon or complement our offerings, has helped drive our success. Harris will continue to growth through reinvestment - both in the people and products that we offer and making investments in acquiring new businesses.
    $50k-57k yearly est. Auto-Apply 60d+ ago

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