Specialist, Program Finance
Programming specialist job at L3Harris
L3Harris is dedicated to recruiting and developing high-performing talent who are passionate about what they do. Our employees are unified in a shared dedication to our customers' mission and quest for professional growth. L3Harris provides an inclusive, engaging environment designed to empower employees and promote work-life success. Fundamental to our culture is an unwavering focus on values, dedication to our communities, and commitment to excellence in everything we do.
L3Harris Technologies is the Trusted Disruptor in the defense industry. With customers' mission-critical needs always in mind, our employees deliver end-to-end technology solutions connecting the space, air, land, sea and cyber domains in the interest of national security.
Job Title: Specialist, Program Finance
Job Code: 31904
Job Location: Mason, OH.
Work Schedule: 9/80 Regular (off every other Friday)
Job Description:
L3Harris Space & Sensors Division is seeking a Specialist, Program Finance, to join its Finance team. The Specialist, Program Finance supports the financial management, review and estimating of assigned programs. This position performs analyses related to programs including profitability, cash flow and quarterly EACs. Responsibility also includes development and distribution of all financial reports to stakeholders for their programs, to include contractual EVMS reporting. The successful candidate understands internal customer requirements and provides useful, timely data to assist in the reporting and decision-making process.
About Space & Sensors:
L3Harris Space & Sensors Division, headquartered in Mason, Ohio, designs, develops, and manufactures complex systems (electronic, avionics, transceivers, transmitters, electro-optical, and electro-mechanical) for the defense, aerospace, and commercial markets. L3Harris is a recognized leader in Electro-Optical technologies that enable systems to support surveillance, reconnaissance, threat detection, and self-protection missions. Our world-class Space Avionics systems include equipment for Mars Rover/Landers/Orbiters, Launch Vehicles, and Imaging Satellite Communications.
Space & Sensors team members bring their passion for innovation and engineering, their desire to push the envelope to adapt, communicate, and deliver on highly reliable mission-critical systems. We offer an alternative 9/80 work schedule with every other Friday off, and the opportunity to work with a talented and diverse group of professionals. Focused on fostering a diverse and inclusive environment where employees can grow and develop professionally, employees can get engaged with several Employee Resource Groups (ERGs), participate in monthly activities hosted by our Employee Engagement Committee or get involved with volunteer opportunities through our L3Harris Investing for Tomorrow community program.
Essential Functions:
+ Support and maintain program EVMS Cadence, including responsibility for development of monthly externally reported EVMS CDRLs (IPMR)
+ Establish and maintain program baselines in conjunction with CAMs
+ Facilitate, analyze, and process CAMs' status and performance data in EVMS system
+ Work with Program Managers, CAMs, and Planners to ensure data integrity
+ Ensure EVM compliance to policies and procedures
+ Partner with Program Management to manage all financial actions for their set of programs; including tracking cash flow, financial planning and analysis, and proposing corrective actions as appropriate.
+ Ensure financials for Program Management Reviews are accurate and complete.
+ Support month end and week soft closing activities including validating actuals, revenue recognition, cost and fee ceilings, and profit bookings.
+ Provide Short-Term Forecast (STF) and Estimate at Completion (EAC) for their programs.
+ Participate in customer meetings as required.
+ Identify and develop process improvements to streamline reporting and improve efficiency.
Qualifications:
+ Bachelor's Degree and minimum 4 years of prior relevant experience OR Graduate Degree and a minimum of 2 years of prior related experience. In lieu of a degree, there is a minimum of 8 years of prior related experience required.
+ 4+ years of experience with Program Finance.
+ 4+ years of experience with externally reported Earned Value Management.
+ Must have intermediate to expert level Microsoft Office skills, including 4+ years of experience with Microsoft Excel skills focusing on pivots, vlookups, macros and other features.
+ Must be a United States Citizen.
Preferred Additional Skills:
+ Experience with Earned Value Management (EVM) processes and tools (COBRA/MS Project), and Deltek Costpoint (ERP). Experience with Deltek Costpoint (ERP).
+ Experienced DoD programs (all services and agencies) and international programs (DCS and FMS) and Federal Acquisition Regulations (FAR).
+ Experience with SAP (ERP) and Propricer.
+ Experience collaborating with other Program Managers, Business Development Managers, Product Lines, finance, accounting, FP&A and Engineering functions.
+ Strong attention to detail.
+ Strong interpersonal and communication skills required.
+ Ability to work independently and as part of a team.
+ Objective thinker, problem solver with ability to execute challenging tasks to completion.
#LI-KM1
L3Harris Technologies is proud to be an Equal Opportunity Employer. L3Harris is committed to treating all employees and applicants for employment with respect and dignity and maintaining a workplace that is free from unlawful discrimination. All applicants will be considered for employment without regard to race, color, religion, age, national origin, ancestry, ethnicity, gender (including pregnancy, childbirth, breastfeeding or other related medical conditions), gender identity, gender expression, sexual orientation, marital status, veteran status, disability, genetic information, citizenship status, characteristic or membership in any other group protected by federal, state or local laws. L3Harris maintains a drug-free workplace and performs pre-employment substance abuse testing and background checks, where permitted by law.
Please be aware many of our positions require the ability to obtain a security clearance. Security clearances may only be granted to U.S. citizens. In addition, applicants who accept a conditional offer of employment may be subject to government security investigation(s) and must meet eligibility requirements for access to classified information.
By submitting your resume for this position, you understand and agree that L3Harris Technologies may share your resume, as well as any other related personal information or documentation you provide, with its subsidiaries and affiliated companies for the purpose of considering you for other available positions.
L3Harris Technologies is an E-Verify Employer. Please click here for the E-Verify Poster in English (******************************************************************************************** or Spanish (******************************************************************************************** . For information regarding your Right To Work, please click here for English (****************************************************************************************** or Spanish (******************************************************************************************** .
PLC Programming Specialist
Suwanee, GA jobs
About Murrelektronik
At Murrelektronik, our success is primarily based on our committed employees, innovative products, market and customer centricity, effective logistics and quality consciousness. We are proud of this: for our company, founded in Oppenweiler in 1975, today occupies a leading position not only on a national, but also on an international basis.
We at Murrelektronik strive to establish long-term connections. And not only in a technical sense, but also in our particularly close connections to our customers. For this reason, we attach importance to employee satisfaction and welfare. We aim to support this through various services and benefits.
We offer a robust benefit package to include medical, dental and vision services, tuition reimbursement, annual uniform stipend, flexible work environment and much more.
Position Summary: The Technical Support role is a key contributor to the operations of the Research & Development group. The primary responsibility of the position is to provide technical assistance concerning company products to internal and external customers and Murrelektronik outside sales representatives. The role of Technical Support has a full range of responsibilities including, but not limited to the following:
Essential Duties
• Maintain in depth knowledge and understanding of Murrelektronik product offerings.
• Assist customers with product information and application improvement. Recommending solutions based on understanding of the customer's requirements and problems.
• Provide support to sales representatives in all aspects relating to the sale and installation of Murrelektronik products.
• Assist internal and external customers with cross referencing competitor products to the Murrelektronik product line.
• Create and maintain US sourced Murrelektronik parts in SAP system.
• Communicate with technical experts at our Headquarters and other locations for additional information and support where necessary.
• Provide completed system drawings as part of application review process.
• Perform additional duties as assigned.
Desired Knowledge, Skills and Abilities
• Extensive background and experience working with industrial automation applications and systems.
• Understanding of basic electrical theory and practical hands on experience and knowledge of electrical systems.
• Practical experience in inside sales or similar experience requiring direct customer contact and customer relationship management.
• Previous experience working in a fast-paced environment with emphasis on timelines and delivery.
• Experience working with electrical products and automation components.
• Extensive knowledge of PC and Windows based software to include Microsoft Office products and SAP or equivalent ERP software.
• Working knowledge of AutoCad, Visio, or SolidWorks is a plus.
• Ability to work cooperatively and effectively with others to set goals, resolve problems; ability to undertake self-directed tasks when necessary.
• Ability to anticipate, understand and respond to the needs of the Customer to meet or exceed expectations.
• Excellent verbal and written communication skills.
• Good organizational skills in order to manage a variety of different tasks both in the office and on the road.
Education:
• Technical degree in a related field.
Packaging Development Specialist
Golden Valley, MN jobs
Minimum Qualifications:
High School Degree with 5+ years of directly related experience OR 2-Year Degree with 3+ years of related experience (packaging development, product launches).
Experience developing, reviewing, and managing packaging specifications.
Packaging experience across different product platforms.
Proven ability to work independently and contribute effectively to a team.
Working knowledge of packaging specifications and systems.
Strong organizational, communication, and collaboration skills with a strong attention to detail.
Highly motivated self-starter with a commitment to quality and the ability to manage multiple priorities effectively.
Ability to thrive in a fast-paced, dynamic environment and approach new challenges with curiosity and a willingness to learn.
Preferred Qualifications:
5-7 years of related experience (packaging material coordination for product launches).
Experience on multiple businesses or platforms.
Artificial Intelligence Specialist
New York, NY jobs
Thank you for your consideration. Please apply for further information
Term: Full Time
$: 85-150k _ Equity
Role: Forward Deployment Engineer/Full Stack Developer
Vertical: Start Up
Job Details
Job Overview
Key Responsibilities: Embed with law enforcement teams, understand their workflows, and deploy and configure software systems to enhance investigation efficiency. Translate field feedback into product features and ship full-stack solutions using Python, React, TypeScript, and AI/ML APIs. Technical
Qualifications: 5+ years of ML (PyTorch, TensorFlow) and 2+ years with LLMs. Proven track record in deploying production AI systems.
Responsibilities
This is a founding Forward-Deployed Engineer role. You sit at the intersection of product, engineering and field work. You will embed directly with detectives, analysts and prosecutors, learn their workflows in detail, and use that context to deploy the platform and shape the roadmap.
This is a full-time role for an engineer who wants to own real problems end to end, work closely with users, and see their work show up in live investigations.
What you will do:
Spend significant time on-site with law-enforcement customers to understand how they investigate cases and where evidence review slows them down.
Deploy and configure the product for new agencies, load and validate data, and make sure investigators can rely on the system in day-to-day work.
Translate field feedback into concrete product ideas and partner closely with the founders to turn those into features.
Build and ship full-stack features using Python, React, TypeScript and AI/ML APIs, from new workflows in the UI to backend improvements that make evidence search faster and more reliable.
Help design and refine processes for pilots, rollouts and training so that new departments can adopt the product smoothly.
Act as a trusted technical partner for investigators and leadership teams, helping them understand what is possible with the product.
Qualifications
Qualifications
Machine Learning Expertise
5+ years of experience in ML (PyTorch, TensorFlow).
2+ years of hands-on experience working with LLMs (Hugging Face, OpenAI, Anthropic).
AI System Development
Proven experience building and deploying production AI systems, including RAG and vector search.
Knowledge of prompt engineering, AI safety, and content filtering best practices.
Comfort architecting scalable infrastructure that integrates into complex environments.
Technical Proficiency
Familiarity with Rails is a plus, but not required - strong candidates can ramp up quickly.
Experience working with REST APIs, PostgreSQL, ActiveRecord, and RSpec.
Understanding of frameworks like LangChain or LlamaIndex, or the ability to learn them rapidly.
Communication & Collaboration
Proven ability to engage directly with users, customers, and cross-functional teams to gather feedback and shape technical solutions.
Comfortable explaining complex concepts clearly to both technical and non-technical stakeholders.
Experience collaborating with product and design teams to align on goals and iterate quickly.
Strong written and verbal communication skills.
Builder Mindset
Thrives in ambiguity, learns quickly, and iterates fast in lean environments.
Excited to work in a small, high-impact team where communication and ownership are key.
Ideal Candidate
Ideal Candidate Profile
Field-Driven Engineer - Strong full-stack engineer (Python + modern frontend) who enjoys leaving the office, sitting with users, and seeing how software actually gets used in the wild.
Customer-Obsessed Problem Solver - Comfortable building trust with detectives and agency leadership, asking good questions, and turning messy requirements into clear product and technical decisions.
High-Ownership Operator - Thrives in tiny, fast-moving teams, takes full responsibility for deployments and outcomes, and is happy to do whatever the situation requires (from debugging to running training sessions).
Mission-Motivated - Energized by improving public safety and the criminal-justice system, and comfortable working with sensitive, sometimes difficult case material.
Startup-Ready - Has prior experience in early-stage or talent-dense environments and is excited by ambiguity, rapid iteration, and having a big say in how the product and company evolve.
Mission
The group helps law enforcement, prosecutors, attorneys, and investigators quickly find the truth in overwhelming volumes of digital evidence. Their “digital analyst” platform securely transcribes, translates, searches, organizes, and analyzes case files-such as jail communications, search-warrant returns, and scanned documents-across many languages. By turning evidence overload into clear, searchable insight, the group lets agencies focus on solving cases and delivering accurate, fair justice instead of manually combing through data.
.
What you can expect
Day to Day
You'll spend most of your time in the field with users and turning their needs into product. In practice, that looks like:
Embedding on-site with detectives, analysts, and prosecutors to watch how they investigate cases, understand their workflows, and uncover pain points.
Deploying and configuring the platform for new departments, loading data, troubleshooting issues, and making sure investigators can rely on the system in day-to-day work.
Translating what you see in the field into clear product ideas and engineering tasks, then building and shipping full-stack features using Python, React, TypeScript, and AI/ML APIs.
Owning pilots end-to-end: planning deployment, running training sessions, gathering feedback, and iterating quickly with the founding team.
Traveling regularly (25-75% of your time) to customer sites across the U.S. while staying tightly looped in with the core team in New York.
Team
The team is lean, highly technical, and mission-driven - everyone ships code, talks to users, and contributes to product direction.
As one of the first Forward-Deployed Engineers, you'll shape how the FDE function works at the firm from playbooks for deployments to how feedback flows back into the roadmap.
Growth
This is a founding-level role with a lot of surface area:
Own critical customer deployments and relationships from day one, becoming the go-to technical partner for some of the firm's key law-enforcement agencies.
Directly influence product direction by bringing field context to every roadmap discussion and helping decide what gets built next.
Help define and later scale the Forward-Deployed Engineering function - including processes, tooling, and eventually mentoring or leading additional FDEs as the team grows.
Build a rare track record of high-impact, user-embedded engineering work at a YC-backed, seed-stage startup tackling complex, real-world problems.
SAP (S/4HANA/OTC) Techno Functional Specialist
New York, NY jobs
Title: Senior System Analyst - SAP S/4HANA Order to Cash (O2C)
Duration: FTE/Perm
Salary: 130-150k
The Senior System Analyst - SAP S/4HANA Order to Cash (O2C) will play a key role in driving digital transformation and delivering scalable solutions across the Order-to-Cash lifecycle. This position requires expertise in SAP S/4HANA with integrations to commerce platforms, EDI systems, and digital payment providers. The role is responsible for designing, implementing, and optimizing O2C processes to enable seamless customer order experiences, efficient supply chain execution, and compliant financial outcomes.
Responsibilities
SAP O2C Functional Design & Delivery
Serve as the functional lead for end-to-end Order to Cash processes in SAP S/4HANA.
Configure and support SD modules, including order management, pricing, delivery, invoicing, and billing.
Implement ATP (Available-to-Promise), Credit Management, Billing Plans, and Returns processing.
Commerce Platform Integration
Design and manage real-time integrations between SAP S/4HANA and digital commerce platforms (e.g., Salesforce Commerce Cloud, SAP Commerce Cloud).
Support order capture, availability checks, promotions, and order fulfillment across B2C and B2B channels.
EDI Integration
Define and manage customer-specific EDI transactions (850, 855, 856, 810, 820).
Troubleshoot and enhance interfaces using middleware platforms such as SAP Integration Suite, TrueCommerce, or OpenText.
Digital Payment Integration
Integrate digital payment providers (e.g., Stripe, Adyen, PayPal) into SAP S/4HANA.
Ensure real-time payment authorization, capture, and reconciliation across web and mobile orders.
Collaborate with Finance and Security teams to ensure PCI-DSS compliance and fraud protection.
Operational Support & Optimization
Provide Level 3 support for SAP SD and integrated solutions.
Identify automation opportunities across O2C processes using workflow and output management tools.
Partner with supply chain, finance, and customer service teams to streamline order fulfillment.
Documentation & Compliance
Maintain functional specifications, configuration guides, test scripts, and training materials.
Support audits and compliance activities, including SOX and process control adherence.
Required Qualifications
Bachelor's degree in Computer Science, Information Systems, Business, or related field.
5-8 years of SAP SD experience with deep Order to Cash knowledge.
2+ full lifecycle SAP S/4HANA implementations (Public or Private Cloud preferred).
Experience integrating commerce platforms (Salesforce or SAP Commerce Cloud) with SAP.
Strong knowledge of EDI standards (ANSI X12, EDIFACT) and integration platforms (e.g., SAP CPI, TrueCommerce).
Hands-on experience with digital payment providers and SAP payment configurations.
Familiarity with output management, BRF+, billing customization, and interface troubleshooting.
Strong problem-solving skills and ability to work cross-functionally.
Preferred Qualifications
Knowledge of SAP BRIM or Subscription Billing.
Experience in consumer products or retail operations, including trade promotions and replenishment.
Familiarity with SAP Fiori, REST/OData APIs, and SAP BTP extensions.
Understanding of S/4HANA Public Cloud extensibility options.
Agile/Scrum project experience or certification.
SAP Specialist
Newark, DE jobs
HI,
This is Srini from Pronix Inc!!
Title: SAP BTP Integration Lead Specialist
Exp: 7+ Yrs
Job Type: Full Time / Direct hire by Client !!
Required Skills:
5-7 years hands on with SAP and non-SAP integrations, including BTP Integration Suite (CPI) designing, building, and operating iFlows in production.
Solid grasp of integration patterns, protocols, and middleware: REST, SOAP, OData, SFTP/FTP, JSON, XML, XSLT, JMS/AMQP.
Experience with SAP Cloud Connector, Destinations, XSUAA, secure credential management, and OAuth2/SAML.
Working knowledge of SAP integration points with S/4HANA/ECC
Interested candidates can share the resumes to ******************* or call me @ ************
AV Specialist with UC and MS Teams - Webcast Support
Santa Clara, CA jobs
Santa Clara, CA
Job Description: AV Specialist with UC Experience.
Experienced AV/UC Support Engineer with expertise in Audio-Visual systems and beginner-level Unified Communications skills. Skilled in deploying Microsoft Teams Rooms (MTR) systems on Cisco Video Endpoints, configuring MTR devices in Cisco Control Hub and Teams Admin Center, and supporting multi-platform meetings including Zoom, Google Meet, and Microsoft Teams. Adept at troubleshooting AV setups, ensuring seamless conferencing experiences, and delivering IT AV support for large-scale events.
Ability to deploy Microsoft Teams Rooms (MTR) systems on Cisco Video Endpoints.
Knowledge of deploying Microsoft Teams Rooms systems.
Ability to add new MTR devices into Cisco Control Hub and Teams Admin Center.
Familiarity with starting Zoom, Google Meet, and Teams meetings from MTR systems.
Key Skills
· Conference Room AV Support and Troubleshooting
· Microsoft Teams Rooms (MTR) Deployment
· Cisco Video Endpoints Integration
· Teams Admin Center & Cisco Control Hub Management
· Zoom, Google Meet, and Teams Meeting Support
· AV Equipment Installation and Maintenance
· Beginner-level UC Experience
· Event Production and Dry Runs
Organization
Planning, executing, tracking multiple meetings.
Ability to keep up to date on virtual event technology.
Liaison between facilities, Booking team.
Coordinating (Webcast production)
Scheduling, booking, planning event, conducting dry-runs, pre-production and post-production.
Attend meetings with stakeholders to identify issues and make recommendations.
Technical skills
Working knowledge of supporting meetings platforms such as Microsoft Teams, Webex, Zoom, etc.
Experience with Events platforms such as Microsoft Teams Live Event, Microsoft Stream, Webex Event Centre, vMix, Pearl 2, IBM (Upstream), WebEx Events, OBS, and video editing programs like Adobe Premiere Pro
Provide expert Conference Room AV Support, including troubleshooting and resolving technical issues promptly and effectively.
Install, configure, and maintain AV equipment in various AV spaces, ensuring optimal performance and functionality.
Demonstrate proficiency in working with and supporting Cisco Video Conferencing equipment, ensuring seamless and high-quality video conferencing experiences.
Familiarity with Poly phones and their setup within conference rooms, ensuring efficient and clear communication capabilities.
Assist in troubleshooting Microsoft Teams Meetings, offering guidance and solutions to ensure successful virtual collaborations.
Conduct regular inspections and system checks in conference rooms to maintain the health and functionality of AV and network equipment.
Deliver IT AV support for large group meetings and events, ensuring smooth operation and technical assistance as needed.
Maintain accurate records of AV equipment inventory, configurations, and maintenance activities.
Thanks & Regards
Sameer Ahmad
Raas Infotek Corporation.
262 Chapman Road, Suite 105A,
Newark, DE -19702
Phone: ************** Ext: 143
E-Mail: ****************************|Website: *******************
Linkedin: linkedin.com/in/sameer-ahmad-031a0b185
Server Support Specialist
La Vergne, TN jobs
Key Responsibilities:
Server Installation & Configuration: Install, configure, and deploy servers in data center environments, ensuring they are correctly set up for optimal performance and scalability.
Hardware Maintenance: Perform regular maintenance and health checks on servers, including monitoring hardware performance, updating firmware, and replacing or upgrading components.
Troubleshooting & Repairs: Diagnose and resolve hardware and software issues related to the servers, ensuring minimal downtime and maintaining system integrity.
Performance Optimization: Monitor server performance and implement corrective actions to optimize hardware's efficiency, stability, and reliability.
System Updates & Patches: Apply firmware updates, patches, and drivers to NVIDIA servers, ensuring compatibility with the latest software and hardware environments.
Integration Support: Help integrate NVIDIA GB200 servers with other systems and software, ensuring compatibility and smooth communication across the network.
Documentation & Reporting: Maintain accurate records of server configurations, maintenance schedules, and troubleshooting efforts. Generate regular reports on server health, performance, and issues.
Collaboration: Work closely with IT infrastructure teams, network engineers, and other technical staff to ensure seamless server operations and integration with existing infrastructure.
Data Center Operations: Support data center operations, ensuring that NVIDIA servers are properly rack-mounted, cabled, and positioned for optimal airflow and cooling.
Required Skills and Qualifications:
Bachelor's degree/High School Diploma.
Proven experience working with servers or similar high-performance computing hardware.
Strong understanding of server hardware, including CPU, memory, storage, networking components, and cooling systems.
Solid understanding of networking concepts, protocols, and configurations (TCP/IP, DNS, DHCP, etc.).
Proficiency with server diagnostics tools and hardware monitoring software.
Preferred Qualifications:
Experience with NVIDIA-specific hardware and software solutions, including GPUs, CUDA, and other NVIDIA technologies.
Familiarity with GPU server configurations and use cases, particularly in AI, machine learning, and high-performance computing environments.
Knowledge of server management frameworks like IPMI, iLO, or similar.
IT certifications (e.g., CompTIA A+, Cisco CCNA, or similar) are a plus.
Familiarity with cloud platforms (AWS, Google Cloud, Azure) and their interaction with on-premises server infrastructure.
Additional Information:
Ability to lift heavy hardware components and perform physical installations and repairs in a data center environment. Ability to lift up to 30 pounds regularly.
Ability to bend, stoop, crawl, kneel, crouch, reach, stand for long periods , and move about production and warehouse facilities.
The environment is temperature controlled, but otherwise, it is a typical production environment with loud noises.
Desk Side Support Specialist
Suwanee, GA jobs
Murrelektronik is a global leader in the development, manufacturing, and distribution of automation solutions. Our products can be divided into four core lines: Power Supplies and Control, Interfaces, Cables/Connectors, and IO Systems.
Our high-quality, innovative products and focus on market requirements sets us apart from the crowd. Our customer-oriented approach ensures that our tailored solutions improve the customer's applications.
We are looking for a Desk Side Support Specialist to support the users in the USA.
Summary
The Desk Side Support Specialist is an IT professional who provides onsite technical assistance for computer hardware, software, and peripherals to our USA employees in cooperation with our local external IT Consultant and our Corporate IT Team in Germany. This role requires strong organizational skills and excellent communication skills.
Essential Functions
Supporting local IT Consultant as required
Configuring, installing, and supporting computers, software applications, and peripherals, including printers, scanner, TVs, ClickShare devices, video conferencing tools, etc.
Troubleshooting and resolving technical issues with hardware, software, and network connectivity
Ensuring the smooth operation of user workstations to minimize downtime
Performing upgrades and routine maintenance to ensure systems are up-to-date and secure
Providing hands-on and remote assistance to users
Answering help requests via various channels such as in-person, over the phone, via chat, and through the IT ticket system
Providing support for label printers, scanners, and terminals in the areas of logistics and manufacturing
Maintaining confidentiality regarding data, information, documentation, processes, and functions of the company
Handling a variety of customer service issues with courtesy and professionalism
Listening to fully understand what an end user's needs and/or requests are
Managing escalations to proper IT support level timely
Effectively managing multiple tasks simultaneously
Maintaining documentation effectively, especially for recurring problems
Administering the local telephone system (Aircall)
Administering the local badge entry and visitor tracking system
Administering the Verizon company cell phone and tablet program
Attending regular virtual meetings with German counterparts
Assisting with planning and implementation of Global IT projects
Required Education and Experience
Minimum of 2 years of related professional experience is required
Bachelor's degree from an accredited college or university with major course work in information systems or a related field is preferred
Strong working knowledge of all aspects of PC systems, Windows operating systems, and MS Office (365)
Keen attention to detail, the memory of patterns, and interest in problem-solving
Excellent oral and written communication skills
Effectively communicate complex technical processes to non-technical users
Ability to work collaboratively with cross-functional teams and stakeholders
Ability to undertake self-directed tasks when necessary
Be adaptive towards new systems and technology
Understand the complex relationships between different components in a networked environment
Adjust to frequently changing workloads and priorities
Effectively manage time and prioritize work
Competencies
To perform the job successfully, an individual should demonstrate the following competencies to perform the essential functions of this position:
Oral/written communication-the individual speaks and writes clearly and persuasively in positive or negative situations and is able to effectively communicate with all management levels.
Analytical-the individual synthesizes complex or diverse information.
Problem solving-the individual identifies and resolves problems in a timely manner and gathers and analyzes information skillfully.
Judgment-the individual displays willingness to make decisions, exhibits sound and accurate judgment, and makes timely decisions up to their delegated authority level.
Quality/Detail management-the individual looks for ways to improve and promote quality and demonstrates accuracy and thoroughness in all aspects.
Planning/organizing-the individual prioritizes and plans work activities appropriately, uses time efficiently, and develops realistic action plans.
Other Duties
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.
Position Type and Expected Hours of Work
This is a full-time position with some overtime required. Normal days and hours of work are Monday through Friday, 8:00 a.m. to 5:00 p.m. in our Suwanee, GA office. The ability to work nights, weekends, and holidays to implement special projects is occasionally required.
Travel
This position may require occasional travel.
Support Specialist [L2] - Solumina
Houston, TX jobs
At Tech Mahindra (
Tech Mahindra | Connected World, Connected Experiences
), we live the philosophy of connected world and connected experiences. We thrive on change that is powered by the intelligent symphony of technology and humans designing meaningful and sustainable experiences. Consumer ‘experiences' are driving and disrupting industries like never before. Businesses must build seamless yet simple enterprises that collaborate, synergize, and drive the change. Change that connects us all and empowers us to deliver experiences that span across the digital, the physical, the convergent, and everything in between. That's when truly connected experiences manifest.
Extraordinary is when experiences come together - a continuous convergence of digital technologies, touchpoints, and most importantly people. It's time to reimagine, reinvent, and revolutionize business models & operations as well as to transform enterprises into living, breathing, and connected businesses. We are the Digital Change makers who strive to change the way the world, communities, businesses, and humans interact digitally. We are harnessing the power of change, brought in by technologies, that makes it the most exciting time to be alive in the human history. Our universe, as we build it, disrupt it, and redesign it, is powering the digital change.
Tech Mahindra represents the connected world, offering innovative and customer-centric information technology experiences, enabling Enterprises, Associates, and the Society to Rise. It has 150,000+ professionals working for 1000+ Global Customers (including Fortune 500 companies) in 90 Countries. We're part of the esteemed Mahindra group, headquartered in India. Under a new CEO, Tech Mahindra is committed to a transformative journey with 'Scale @ Speed' as our guiding principle.
The pay range for this role is $110,000- $120,000 per annum including any bonuses or variable pay. Tech Mahindra also offers benefits like medical, vision, dental, life, disability insurance and paid time off (including holidays, parental leave, and sick leave, as required by law). Ask our recruiters for more details on our Benefits package. The exact offer terms will depend on the skill level, educational qualifications, experience and location of the candidate.
Role Overview:
The Solumina L2 Support Specialist will focus on operational support and system sustainment activities for existing Solumina implementations. This role ensures system stability, manages upgrades, and resolves operational issues to maintain high availability and performance. Unlike implementation-focused roles, this position emphasizes post-deployment support, configuration management, and continuous improvement.
Required Qualifications:
Configuration Management: Maintain and update system configurations in alignment with business requirements and compliance standards.
SQL/Data Management: Perform data analysis, troubleshoot database issues, and support integrations between Solumina and other enterprise systems.
System Adoption & Operations Support: Address user issues, provide guidance for system usage, and ensure smooth day-to-day operations.
Version & Release Management: Plan, coordinate, and execute upgrades, patches, and release deployments with minimal disruption.
Incident & Problem Resolution: Investigate and resolve L2-level incidents, escalating to L3 or vendor support when necessary.
Performance Monitoring: Track system health, identify bottlenecks, and implement corrective actions.
Documentation & Knowledge Base: Maintain detailed documentation for configurations, processes, and troubleshooting guides.
Collaboration: Work closely with internal teams and vendors (including iBase-t) for escalations and enhancements.
Role Pre-Requisites:
Bachelor's degree in Computer Science, Information Systems, or related field.
5-7 years of experience in application support or L2 roles for enterprise systems (MES, ERP, PLM preferred).
Strong knowledge of SQL, data analysis, and system integrations.
Familiarity with version control, release management, and configuration tools.
Excellent troubleshooting and problem-solving skills.
Ability to work under pressure and manage multiple priorities.
Strong communication and documentation skills.
Preferred Experience:
Exposure to Solumina or similar MES platforms.
Understanding of ITIL processes for incident, problem, and change management.
Experience with scripting or automation for system maintenance.
Knowledge of manufacturing or aerospace industry processes is a plus.
Tech Mahindra is an Equal Employment Opportunity employer. We promote and support a diverse workforce at all levels of the company. All qualified applicants will receive consideration for employment without regard to race, religion, color, sex, age, national origin, or disability. All applicants will be evaluated solely on the basis of their ability, competence, and performance of the essential functions of their positions with or without reasonable accommodations. Reasonable accommodations also are available in the hiring process for applicants with disabilities. Candidates can request a reasonable accommodation by contacting the company ADA Coordinator at
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Contracts Support Specialist
Poway, CA jobs
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We're looking for a detail-oriented professional to support subcontractor compliance and project setup. This role works closely with our Contracts and Compliance Coordinator to audit, digitize, and maintain subcontractor documents, and to assist with project setup in Procore and Sage.
Responsibilities:
Conduct subcontractor compliance audits and digitize documentation (CPRs, authorization signatures, training/fringe funds, etc.)
Audit general subcontractor documents (W9s, COIs, business licenses, etc.) and maintain organized records
Support project setup (Procore, Sage, COIs, prelim notices, etc.)
Assist with collecting missing documents and resolving compliance issues
Partner with internal teams to maintain accurate, accessible digital records
Qualifications:
Experience in subcontractor compliance, certified payroll review, or project setup
Familiarity with Procore and Sage or similar systems
Strong organizational skills and attention to detail
Clear communication skills for interacting with vendors and internal teams
Equipment Support Specialist -- SANDC5690302
Raleigh, NC jobs
The Equipment Support Specialist is responsible for providing on-site and remote support for printing and imaging devices, ensuring optimal functionality and customer satisfaction. This role includes client relationship management, equipment maintenance, troubleshooting, and consumables management. The position requires strong technical aptitude, customer service skills, and the ability to learn quickly in a dynamic environment.
Key Responsibilities
Serve as the primary customer contact for equipment support and service.
Coordinate Move/Add/Change (MAC) process and provide ongoing end-user training on equipment.
Perform basic device cleaning and replacement of operator-accessible parts and consumables.
Handle break-fix activities (approximately 70% of role responsibilities).
Provide IP address support and perform basic equipment problem diagnosis.
Act as point of contact for equipment removal and delivery for onsite support.
Contact client and third-party service providers as required.
Utilize client's web-based applications for service call handling and accurate call reporting.
Download and install printer drivers on end-user equipment and perform printer mapping to PCs.
Escalate printer network issues to appropriate resources.
Manage physical and remote device configuration (IP address, scanning templates, user access levels, scan to file/email).
Monitor and apply current software updates/patches.
Perform remote device monitoring and remote solve using client's Device Management.
Identify and promote client's Office Solutions.
Proactively manage consumables and supplies using DOS calculator.
Maintain on-site operator replaceable parts inventory.
Collect equipment meter information and submit for billing purposes.
Perform data entry for activity and asset tracking.
Manage and maintain on-site parts inventory using PM4.
Required Qualifications
High School diploma or equivalent (Education verification required).
1-2 years of relevant experience resolving customer and equipment printing issues.
Ability to lift and move up to 50 pounds.
Ability to read, write, and follow basic English instructions.
Strong customer service and communication skills (written and verbal).
Ability to manage multiple tasks and perform duties with minimal supervision.
Basic equipment problem-solving and diagnosis skills (training provided).
Capacity to learn quickly in a new environment.
Ability to operate as part of a team.
MS Office proficiency (Excel, Word, PowerPoint).
Valid driver's license, dependable vehicle, and ability to drive up to 2 hours for client support.
Preferred Qualifications
Some print or graphic design experience.
Experience Required
1-2 years of experience in customer support and equipment troubleshooting.
Education Required
High School diploma or equivalent.
SAP FI/CO Specialist with VIM
Charlotte, NC jobs
Title- SAP FI/CO Specialist with VIM
Position- Full Time
JD
Essential Functions
Lead the end-to-end implementation and enhancement projects for SAP Financial Accounting & Controlling (SAP FI/CO) modules including gathering requirements, configuration, creating test conditions, UAT, training materials and implementation.
Collaborate with business owners, IT, and OPI Group to gather requirements and translate them into functional specifications while ensuring an environment of continuous improvement and process optimization.
Configure and customize SAP FI (GL, AP, AR, AA) CO (CCA, PCA) and other Finance Technology Platforms.
Provide expert level support for SAP Finance modules, including troubleshooting and issue resolution.
Conduct workshops, training sessions, and documentation for end-users, project.
Participate in OPI Global IT summits addressing problem resolution, process optimization, and best practices
Ensure compliance with OPI Group standards, OPI US, audit and financial regulations.
Manage change requests, incidents, and master data integrity.
Minimum Requirements
Bachelor's degree in information systems, Data Analytics, Data Science, Computer Science, Statistics, or a related field.
Five (5) years of experience in SAP FI/CO.
VIM
OPI
Project Management
Cloud
Solid understanding of financial processes and integration points with other SAP modules.
Required Certifications, Licenses, and Registrations
SAP FI/CO certification preferred.
PMP or other project management certifications are advantageous.
Knowledge, Skills, and Abilities
Excellent communication, analytical and problem solving skills.
Deep functional knowledge of SAP FI/CO.
Ability to design and optimize SAP solutions to meet business needs.
Skilled in writing functional specifications, test scripts and training materials.
Proficiency in SAP integration tools and middleware.
Ability to work independently and manage multiple priorities in a fast-paced environment.
Fluent in English; additional languages are a plus, especially Greek.
Key Skills / Words: (at least 6)
SAP
IT
Technology
Finance
Accounting
FI/CO
SAP FI/CO
VIM
Vendor Invoice Management
Project Management
Dispatch Specialist - Fulltime and Onsite - Portland, Oregon
Portland, OR jobs
Job Title: Dispatch Specialist
Working hours: 5:00am -2:00pm (Monday-Friday)
Note: Working on weekends, evenings, and holidays might be required.
Setup: Onsite
Term: Full time and permanent
Pay Ranges: $21.00/hr to $23.00/hr
Benefit details
401K match is 4% after 6 months,
PTO: 10 days per year,
Sick Leave: 5 days,
Medical/vision/dental insurance all provided with different plan options
Benefits start 1st of month after 60 days.
Overview
We are seeking a highly organized and proactive Dispatch Specialist to join our dynamic operations team. In this critical role, you will be the central hub of communication for our Delivery Service Partners (DSPs) and drivers, ensuring the efficient execution of daily routes and the highest standards of delivery performance. Your ability to solve problems in real-time, monitor key metrics, and support our field team will be essential to our success.
Key Responsibilities:
Route Management & Dispatch: Schedule and dispatch DSPs and drivers to assigned routes based on induction schedules, customer demands, and on-the-fly requests.
Real-Time Driver Support: Provide live support to drivers during delivery hours, assisting with exception handling, navigation issues, and delivery problems to ensure successful first-attempt deliveries.
Performance Monitoring & Training: Monitor driver performance against company standards, including photo quality and delivery success rates. Partner with management to coach and train drivers on best practices as outlined in the company delivery guide.
Issue Resolution & Communication: Proactively contact drivers, DSPs, and recipients via softphone (calls/text) and company-provided systems to verify and resolve delivery issues, ensuring accuracy and customer satisfaction.
Field Support & Escalation: Periodically conduct ride-alongs with drivers within assigned territories to directly observe, diagnose, and resolve chronic delivery problems.
Delivery Failure Analysis: Meticulously monitor, review, and validate the reasons for all failed delivery attempts. Work with drivers to address and correct any discrepancies in their reporting.
Returns Processing: Efficiently process all returned undeliverable packages at the sorting center to facilitate valid redelivery attempts or final disposition.
Team Collaboration: Assist management with DSP and driver recruitment, screening, onboarding, and performance monitoring activities.
Qualifications & Skills:
HS diploma or equivalent required; associate or bachelor's degree is a plus.
Proven experience in a dispatch, logistics, or fleet coordination role.
Exceptional communication and interpersonal skills, with the ability to relay information clearly and calmly under pressure.
Strong problem-solving abilities and a proactive approach to identifying and resolving issues.
Tech-savvy, with proficiency in using laptops, dispatch software, and communication tools (softphones, SMS).
Ability to analyze data and driver metrics to identify trends and areas for improvement.
Highly organized with the ability to manage multiple tasks and priorities simultaneously.
Willingness to periodically conduct ride-alongs in the field.
A valid driver's license is required.
Artificial Intelligence Specialist
Chicago, IL jobs
AI Architect
A highly experienced AI Architect with 10-12 years of professional experience in designing, building, and scaling enterprise-grade AI and Generative AI (GenAI) solutions across leading public cloud platforms (Azure, AWS, GCP). The ideal candidate will play a strategic role in AI solution architecture, data & model engineering, cloud integration, and MLOps/LLMOps frameworks, while working closely with business and technology teams to drive measurable outcomes through AI innovation.
Key Responsibilities
• AI Solution Architecture:
• Enterprise Integration:
• GenAI Solution Design:
• MLOps & LLMOps:
• Data Architecture Collaboration:
• Stakeholder Engagement:
• Innovation & Research:
• Performance Optimization:
• Mentorship:
Technical Skills & Competencies
AI/ML Frameworks: TensorFlow, PyTorch, Scikit-learn, Hugging Face, Lang Chain, LlamaIndex, Open AI API, etc.
GenAI & LLMs: Experience with GPT-4/4o, Claude, Gemini, Mistral, LLaMA, fine-tuning, RAG (Retrieval-Augmented Generation), and prompt engineering.
Cloud Platforms: Deep understanding of Azure AI (OpenAI, AI Search, ML), AWS (SageMaker, Bedrock, Comprehend, Lex), GCP Vertex AI.
MLOps & LLMOps: Azure ML Pipelines, Sage Maker Pipelines, MLflow, Kubeflow, or custom CI/CD for AI.
Data & Integration: Experience with Data Lakes, Databricks, Synapse, Kafka, REST/GraphQL APIs, and vector DBs like Pinecone, We aviate, FAISS, Milvus, or Cosmos DB.
Programming: Python, SQL, REST APIs, YAML, Docker, Kubernetes, Terraform (IaC).
Responsible AI: Understanding of bias detection, model explain ability, and governance principles.
Architecture Design: Expertise in TOGAF/Well-Architected frameworks and AI reference architectures.
Qualifications
Proven experience in designing and delivering AI solutions at enterprise scale.
Cloud certifications (Azure AI Engineer, AWS ML Specialty, or GCP ML Engineer) preferred.
Strong communication and presentation skills for stakeholder engagement and executive alignment.
Onboarding Specialist
Indianapolis, IN jobs
BC
forward
is currently seeking a highly motivated Onboarding Specialist for an opportunity in Indianapolis, IN.
Onboarding Specialist
Duration: Full-Time Employee
Travel: None
Work Requirement: W2, sponsorship cannot be provided for this role.
Pay Range: $40,000/year.
Please note that actual compensation may vary within this range due to factors such as location, experience, and job responsibilities, and does not encompass additional non-standard compensation (e.g., benefits, paid time off, per diem, etc.).
Summary:
The position's primary responsibility is to initiate, manage, & complete all new hire requirements for a variety of clients globally.
This position requires excellent customer service, a strong sense of urgency, and problem-solving. This is a high-visibility role that works with multiple internal departments as well as provides regular status updates to Account Managers and Client Relationship Managers. The Onboarding Specialist will report to a Global Onboarding Lead to ensure timely completion of deadlines and delivery targets. The ideal candidate will be flexible, eager to learn and develop a compliance/client knowledge base and possess strong communication skills across multiple platforms (Office Teams, Outlook, vendor systems, Skype, phone, etc). This is an exciting, fast-paced environment with new challenges daily.
Responsibilities include:
Initiate and monitor background checks and drug screens.
Initiate and monitor standard new hire paperwork (Form W-4, I-9, state-specific compliance forms etc.)
Verify and maintain all pertinent data fields within internal systems to ensure minimal back-office errors.
Learn and contribute to state and Federal compliance procedures and deadlines.
Interact with account managers, department heads, and various team leaders to ensure timely delivery of candidates.
Communicate background check / drug screen results in compliance with all state and Federal laws
Coordinate start details with candidate and client
Maintain accurate data entry of new hire information into appropriate systems (ADP, Benefocus, Vendor Management System)
Provide multiple, daily status updates to Global Onboarding Manager
Work through challenging problems, solo and in a team environment, to ensure candidates are delivered in a timely manner and fully compliant with all local, State, and Federal regulations.
Assist with miscellaneous tasks, projects, and initiatives as needed.
Work Environment
This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines.
Position Type/Expected Hours of Work
This is a full-time position, and hours of work and days are Monday through Friday, 8:00 a.m. to 5 p.m. Occasional evening and weekend work may be required as job duties demand.
Other Duties
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.
About BCforward:
BC
forward
began as an IT business solution and staffing firm. Founded in 1998, BC
forward
has grown with our customers' needs into a full-service personnel solution's organization. Headquartered in Indianapolis, Indiana, BC
forward
also operates numerous delivery centers across North America and India. We are currently the largest consulting firm and largest MBE certified firm in Indiana. Our uninterrupted growth has allowed BC
forward
to deliver uniquely configured IT staffing and project solutions over the years of catering to our customers' specific needs. BC
forward
currently maintains a team of over 5000 global resources. With our additional brand, Stafforward, together we have the capabilities to deliver services for a variety of industries in both public and private sectors which allows us to address your most challenging needs.
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We must inform you that during the hiring process, we may ask for you to disclose and provide us with various categories of your personal information, including identifiers such as your name and address, professional information, commercial information, education information, and other related information. Please note that we will only use this information to facilitate and complete the recruiting process. This posting is not an offer of employment. All applicants must be authorized to work in the United States and willing to cooperate with a background check and drug screen, to the extent permitted by federal and local laws up to and including both criminal and financial reviews. The submission of intentionally false or fraudulent information in response to this job posting shall render the applicant ineligible for the position. BCforward is an equal opportunity employer. Any subsequent offer of employment shall be considered employment at will regardless of the anticipated assignment duration.
Deltek Specialist
New York, NY jobs
Deltek Specialist - AEC / Professional Services
Salary: $115K-$135K DOE
About the Role
A leading AEC-focused professional services firm is seeking an ERP Specialist with hands-on Deltek experience to manage and optimize enterprise systems. This role combines system administration, process improvement, reporting, and training, while collaborating with Finance, Operations, HR, Marketing, and Project Leadership.
Responsibilities
Serve as primary Deltek ERP administrator and SME
Configure systems, manage workflows, maintain data integrity, and support upgrades
Lead rollouts, enhancements, and integrations
Streamline processes and implement best practices
Build dashboards, KPIs, and reports to support decisions
Train teams and provide ongoing support
Requirements
7-10+ years ERP experience in AEC/project-based consulting
Strong hands-on Deltek ERP expertise
Knowledge of project accounting, resource planning, CRM, and project management
Familiarity with SQL; reporting tools (Power BI a plus)
Proven cross-functional leadership and training skills
Perks & Benefits
Competitive benefits: medical, dental, vision, 401(k) match
Flexible/hybrid work
Employee ownership & professional development programs
Apply Today - Reach out to Padraig @ HireIQ
GRC Specialist
Dallas, TX jobs
The GRC Specialist will support the Information GRC team, reporting to the Sr. Director of IGRC within the Information Risk Management organization. This role is responsible for assisting with the execution of IT control training, remediation activities, and supporting IT compliance assessments. The ideal candidate will have strong IT audit experience, exceptional communication skills, hands-on knowledge of IT controls, extensive documentation capabilities, and the ability to work collaboratively to drive remediation and training initiatives.
What you will do:
Assist in the execution of IT control training programs for IT and business stakeholders.
Support remediation efforts for IT control deficiencies, including tracking, documentation, and follow-up.
Collaborate with IT teams to analyze processes, risks, and controls, and recommend practical solutions for remediation.
Maintain and update IT process and control documentation to support compliance with SOX, internal policy, and regulatory requirements.
Act as a resource for IT audit engagements, supporting evidence collection, issue resolution, and communication with audit teams.
Help assess alignment of IT controls with frameworks such as COBIT, ITIL, and NIST.
Contribute to root cause analyses and identify opportunities for process improvement in IT risk and compliance programs.
Support the IGRC team in project management for compliance assessments and remediation initiatives.
What you will need:
Bachelor's or Technical Degree preferred (Computer Science, Information Systems, Business Administration, or related field). Equivalent industry experience with certifications or specialized training will be considered.
Minimum of four years of IT audit, compliance, risk assurance, IT advisory, or internal audit experience.
Strong understanding of IT controls, audit processes, and remediation best practices.
Experience supporting IT control training and remediation activities.
Certification in one or more of the following is desired: ITIL, ISO 27000, COBIT, CISSP, SANS, CISA, Security+, CMMC.
Excellent communication, organizational, and documentation skills.
Ability to work independently and collaboratively in a fast-paced environment.
Preferred Skills:
Experience with regulatory compliance requirements (SOX, GDPR, HIPAA, etc.).
Familiarity with enterprise risk management and IT service management (ITSM) practices.
Proven ability to support process improvements in IT risk and compliance programs.
CX Specialist
Los Angeles, CA jobs
[JD] CX Specialist
Employment Type: Full-time, Exempt
Pay Range: $70,000 - $85,000/year + Eligible for annual performance-based bonus
Benefits: 401(k) with Company Match, Employee Discount Program, Lifestyle Allowance, Mobile Phone Plan Reimbursement, Comprehensive Health/Dental/Vision Insurance, Generous Paid Time Off, Flexible Work Hours, Wellness Days, Creative Days, Monthly Team Building Budget and more!
About Us
CJ Olive Young introduced the first Korean Health & Beauty store in 1999, pioneering the industry and becoming Korea's No. 1 Health & Beauty store. With over 1,390 stores across Korea and a global network reaching 150 countries, OLIVE YOUNG is now evolving into a Global Lifestyle Platform that brings the best of Health & Beauty to customers worldwide.
CJ Olive Young USA, Inc. is a dynamic Health & Beauty retailer specializing in skincare and cosmetics in North America! As we expand, we are also curating a selection of local U.S. beauty brands, bringing innovative and high-quality products to our customers.
Job Summary
We are seeking a Customer Experience (CX) Specialist to enhance the overall shopping experience for our customers. This role will focus on customer service operations, claims handling, feedback analysis, and experience optimization across various retail channels. The ideal candidate is passionate about beauty, understands customer needs, and can create strategies to improve customer satisfaction and loyalty.
What You'll Do
Oversee and manage customer service operations across online and offline retail channels
Handle customer inquiries, complaints, and claims, ensuring prompt resolution and customer satisfaction
Analyze customer feedback and data to identify areas for improvement in the shopping experience
Develop and implement customer engagement strategies, including loyalty programs and personalized services
Work closely with the marketing, sales, and store operations teams to align customer experience initiatives
Train and support retail staff to ensure consistent and high-quality customer interactions
Collaborate with HQ and cross-functional teams to enhance the overall brand experience
Monitor and report on customer satisfaction KPIs and recommend improvements
Qualifications
Bachelor's degree in Business, Marketing, Communications, Retail Management, or a related field
4+ years of experience in customer experience, customer service, or retail operations, preferably in the beauty industry
Strong problem-solving and communication skills, with a customer-first mindset
Ability to analyze data and implement customer-centric solutions
Experience working with customer experience management tools and service platforms
Ability to multitask and work in a fast-paced retail environment
Solid understanding of consumer protection laws and hands-on experience in developing or managing customer-related policies
Preferred Qualifications
Experience in beauty, cosmetics, or skincare retail.
Familiarity with e-commerce and omnichannel customer service strategies.
Bilingual in English and Korean is a plus.
Sr. Specialist, Program Management (S&S)
Programming specialist job at L3Harris
L3Harris is dedicated to recruiting and developing high-performing talent who are passionate about what they do. Our employees are unified in a shared dedication to our customers' mission and quest for professional growth. L3Harris provides an inclusive, engaging environment designed to empower employees and promote work-life success. Fundamental to our culture is an unwavering focus on values, dedication to our communities, and commitment to excellence in everything we do.
L3Harris Technologies is the Trusted Disruptor in the defense industry. With customers' mission-critical needs always in mind, our employees deliver end-to-end technology solutions connecting the space, air, land, sea and cyber domains in the interest of national security.
Job Title: Sr. Specialist, Program Management
Job Code: 31889
Job Location: Mason, Ohio
Schedule: (9/80)
Job Description:
We are seeking an Operational Program Manager with extensive experience in aerospace and defense manufacturing to lead operations, manage cross-functional teams, and execute complex projects. The ideal candidate will have a proven track record in project management, team leadership, and process improvements within high-tech environments, focusing on wire harnesses, test systems, and engineering facilities. This role emphasizes delivering on-time, on-budget projects, fostering customer relationships, and driving innovation in alignment with organizational goals, ideally suited for someone with hands-on experience in design, detailing, and compliance in aerospace programs.
Essential Functions:
+ Lead Execution- Oversee project deployment from planning to completion, including design, detailing, and integration of wire harnesses, test systems, and assemblies, ensuring adherence to customer specifications and standards.
+ Project Governance - Maintain documentation, track milestones, funding, and schedules, while generating proposals for new projects and ensuring all details are communicated to project teams.
+ Performance Monitoring and Reporting - Develop metrics for yield, cost, and schedule adherence, creating status reports and using tools like Excel and PLM systems for data tracking and analysis.
+ Stakeholder Alignment- Build and maintain relationships with customers, suppliers, and internal teams, managing liaison efforts, resolving issues, and facilitating onsite support.
+ Risk and Issue Management - Conduct risk assessments, develop mitigation strategies, and handle non-conformances (NCs) and dispositions, deciding on solutions such as use-as-is, rework, or scrap.
+ Continuous Improvement- Implement process improvements, incorporate lessons learned, and ensure compliance with standards like MIL standards, GD&T, and IPC certifications.
+ Change Management - Lead change initiatives, provide training, and manage teams through transitions in technology and processes, promoting a culture of innovation and accuracy.
Qualifications:
+ Bachelor's Degree and minimum 6 years of prior relevant experience. Graduate Degree and a minimum of 4 years of prior related experience. In lieu of a degree, minimum of 10 years of prior related experience. Experience in project management, operations, and design within aerospace, defense, or manufacturing sectors.
+ 4 years of EVMS experience
+ Demonstrated leadership in managing teams of 20 people or more and overseeing multiple projects delivered on time and on budget.
+ Expertise in problem-solving, drawing checks, GD&T application per ASME Y14.5, and using PLM systems like TeamCenter for tracking progress.
+ Hands-on experience with design tools such as Inventor, and SolidWorks, including wire harness design and schematics.
+ Strong record in customer engagement, proposal generation, and ensuring compliance with client requirements and technical standards.
+ Proficiency in Microsoft Office suite (Excel, Word, PowerPoint, Outlook) for reporting, tracking, and communication.
+ Ability to attain Secret Clearance with the US government.
Preferred Additional Skills:
+ Certifications such as IPC 620, IPC 620 Space Addendum, IPC J-STD, IPC J-STD Space Addendum, Geometric Dimensioning & Tolerancing (ASME Y14.5), and Tolerance Stack-ups (ASME Y14.5-2009).
+ Experience in aerospace programs including onsite customer support and team building.
+ Familiarity with Model-Based Definition (MBD), value stream mapping, and inventory control in engineering facilities.
+ Advanced skills in risk assessment, material planning, and fostering strategic partnerships with stakeholders.
+ Proven ability in mentoring talent and driving continuous improvement.
+ Adaptability in fast-paced environments, with a hands-on approach using multiple tools and programs.
+ Experience working in cleanroom environments or handling delicate parts is a plus.
L3Harris Technologies is proud to be an Equal Opportunity Employer. L3Harris is committed to treating all employees and applicants for employment with respect and dignity and maintaining a workplace that is free from unlawful discrimination. All applicants will be considered for employment without regard to race, color, religion, age, national origin, ancestry, ethnicity, gender (including pregnancy, childbirth, breastfeeding or other related medical conditions), gender identity, gender expression, sexual orientation, marital status, veteran status, disability, genetic information, citizenship status, characteristic or membership in any other group protected by federal, state or local laws. L3Harris maintains a drug-free workplace and performs pre-employment substance abuse testing and background checks, where permitted by law.
Please be aware many of our positions require the ability to obtain a security clearance. Security clearances may only be granted to U.S. citizens. In addition, applicants who accept a conditional offer of employment may be subject to government security investigation(s) and must meet eligibility requirements for access to classified information.
By submitting your resume for this position, you understand and agree that L3Harris Technologies may share your resume, as well as any other related personal information or documentation you provide, with its subsidiaries and affiliated companies for the purpose of considering you for other available positions.
L3Harris Technologies is an E-Verify Employer. Please click here for the E-Verify Poster in English (******************************************************************************************** or Spanish (******************************************************************************************** . For information regarding your Right To Work, please click here for English (****************************************************************************************** or Spanish (******************************************************************************************** .