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Remote Support Specialist jobs at L3Harris - 25 jobs

  • Technical Support Engineering Specialist (FOS)

    L3Harris 4.4company rating

    Remote support specialist job at L3Harris

    L3Harris is dedicated to recruiting and developing high-performing talent who are passionate about what they do. Our employees are unified in a shared dedication to our customers' mission and quest for professional growth. L3Harris provides an inclusive, engaging environment designed to empower employees and promote work-life success. Fundamental to our culture is an unwavering focus on values, dedication to our communities, and commitment to excellence in everything we do. L3Harris Technologies is the Trusted Disruptor in the defense industry. With customers' mission-critical needs always in mind, our employees deliver end-to-end technology solutions connecting the space, air, land, sea and cyber domains in the interest of national security. Job Title: Technical Support Engineering Specialist Job Code: 29830 Job Location: Cincinnati, OH Job Schedule: 4/10 Job Description: In thi full-time salary position, you will: + Be part of a production team responsible for providing second tier technical support and analysis to engineers, technicians, customers and users. + Maintain Failure Reporting ad Corrective Action System (FRACAS) database and generate failure reports as needed. + Respond to situations where first-line product support has failed to isolate or fix problems in malfunctioning product or test equipment. + Diagnose, troubleshoot, repair and debug comlex electronic and electro/mechanical products and equipment, computer systems and/or software. + Report design, failure, reliability and maintenance problems to Engineering and recommend solutions to resolve reported problems and improve test and manufacturing processes. + Assist in determining if failure is attributed to product or test equipment and ensure the root cause has been addressed and corrective actions are effectively implemented. Qualifications: + Bachelor's Degree and a minimum of 4 years of prior related experience. Graduate Degree and a minimum of 2 years of prior related experience. In lieu of a degree, minimum of 8 years of prior experience in Technical Support Engineering. + Must be able to obtain and maintain a US DoD Secret Security Clearance. + Demonstrated ability to comprehend schematic diagrams, mechanical assembly drawings, electrical and electronic test equipment, AC and DC theory, electronics, and general build processes including, but not limited to, soldering, wiring, PCB handling,and mechanical assembly. + Prior experience with safe and proper operation of basic electrical test equipment, electronic tools, and hand tools such as: oscilliscopes, digital multi-meters, micrometers, assorted gauges, logic analyzers, and assorted mechanical or electronic testing equipment, computers, and relaed ultilities and computer controlled test equipment. + Prior experience carrying out and creating comlex technical solutions. + Prior experience handling multiple projects. + Prior experience communicating effectively to a wide-range of diverse user community and presenting ideas and solutions in a user-friendly language to team members and to non-technical staff. + Prior experience working with both customers and program teams. Preferred Additional Skills: + DoD industry experience. + Active US Government Secret Security Clearance. + Knowledge of mlitary hardware design processes ad test/verification procedures. L3Harris Technologies is proud to be an Equal Opportunity Employer. L3Harris is committed to treating all employees and applicants for employment with respect and dignity and maintaining a workplace that is free from unlawful discrimination. All applicants will be considered for employment without regard to race, color, religion, age, national origin, ancestry, ethnicity, gender (including pregnancy, childbirth, breastfeeding or other related medical conditions), gender identity, gender expression, sexual orientation, marital status, veteran status, disability, genetic information, citizenship status, characteristic or membership in any other group protected by federal, state or local laws. L3Harris maintains a drug-free workplace and performs pre-employment substance abuse testing and background checks, where permitted by law. Please be aware many of our positions require the ability to obtain a security clearance. Security clearances may only be granted to U.S. citizens. In addition, applicants who accept a conditional offer of employment may be subject to government security investigation(s) and must meet eligibility requirements for access to classified information. By submitting your resume for this position, you understand and agree that L3Harris Technologies may share your resume, as well as any other related personal information or documentation you provide, with its subsidiaries and affiliated companies for the purpose of considering you for other available positions. L3Harris Technologies is an E-Verify Employer. Please click here for the E-Verify Poster in English (******************************************************************************************** or Spanish (******************************************************************************************** . For information regarding your Right To Work, please click here for English (****************************************************************************************** or Spanish (******************************************************************************************** .
    $53k-69k yearly est. 60d+ ago
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  • Technical Support Engineering Specialist (FOS)

    L3Harris 4.4company rating

    Remote support specialist job at L3Harris

    In thi full-time salary position, you will: Be part of a production team responsible for providing second tier technical support and analysis to engineers, technicians, customers and users. Maintain Failure Reporting ad Corrective Action System (FRACAS) database and generate failure reports as needed. Respond to situations where first-line product support has failed to isolate or fix problems in malfunctioning product or test equipment. Diagnose, troubleshoot, repair and debug comlex electronic and electro/mechanical products and equipment, computer systems and/or software. Report design, failure, reliability and maintenance problems to Engineering and recommend solutions to resolve reported problems and improve test and manufacturing processes. Assist in determining if failure is attributed to product or test equipment and ensure the root cause has been addressed and corrective actions are effectively implemented. Qualifications: Bachelor's Degree and a minimum of 4 years of prior related experience. Graduate Degree and a minimum of 2 years of prior related experience. In lieu of a degree, minimum of 8 years of prior experience in Technical Support Engineering. Must be able to obtain and maintain a US DoD Secret Security Clearance. Demonstrated ability to comprehend schematic diagrams, mechanical assembly drawings, electrical and electronic test equipment, AC and DC theory, electronics, and general build processes including, but not limited to, soldering, wiring, PCB handling,and mechanical assembly. Prior experience with safe and proper operation of basic electrical test equipment, electronic tools, and hand tools such as: oscilliscopes, digital multi-meters, micrometers, assorted gauges, logic analyzers, and assorted mechanical or electronic testing equipment, computers, and relaed ultilities and computer controlled test equipment. Prior experience carrying out and creating comlex technical solutions. Prior experience handling multiple projects. Prior experience communicating effectively to a wide-range of diverse user community and presenting ideas and solutions in a user-friendly language to team members and to non-technical staff. Prior experience working with both customers and program teams. Preferred Additional Skills: DoD industry experience. Active US Government Secret Security Clearance. Knowledge of mlitary hardware design processes ad test/verification procedures.
    $53k-69k yearly est. 60d+ ago
  • Member Experience Improvement Specialist- Remote

    Northrop Grumman Federal Credit Union 4.7company rating

    Gardena, CA jobs

    Launching your career with Northrop Grumman Federal Credit Union (NGFCU) means being a valued team member at one of the strongest credit unions in the country. AT NGFCU, we understand that our employees are one of our most valuable assets. We offer a total compensation program that focuses on providing work-life balance and supports the overall needs of our team members. Summary of Primary Functions Responsible for collecting and analyzing data on member needs, experiences, and behaviors to generate actionable insights that support a superior member journey. In addition to managing the voice of the member program, the specialist serves as a cross departmental SME for member experience, ensuring alignment with the credit union's member focused strategies. Support strategic initiatives across Member Operations and Lending Operations. Coordinate projects, monitor performance, and conduct quality checks that keep our operational processes accurate, compliant, and member focused. Work closely with cross functional teams to ensure projects stay on track and improvements are implemented consistently. Skills and Abilities Bachelor's degree in Business Administration, Marketing, Computer Science, or similar 2+ years of experience in a financial institution or in customer research-focused roles A keen, highly sharpened sense of curiosity Experience creating and sharing dashboards / data visualizations Analytical thinking - able to objectively interpret research, extract insights, and communicate in a motivating way Highly self-motivated, solutions-oriented, and proactive problem-solving Outstanding presentation skills Strong oral and written Passionate advocate: drive continuous improvement strategies from a member-first approach to meet business line goals and grow the organization Proficient in Microsoft Office (Word, Excel, Outlook, PowerPoint) Detail oriented, excellent organizational skills and ability to handle multiple tasks. Duties and Responsibilities Identify and communicate experience improvement opportunities based on insights from members gathered via face to face interaction, surveys, product reviews and any other source of member data. Manage the Voice of the Customer/Member (VOC) process and data, by working with all areas of the credit union. Review and track Member NPS (Net Promoter Score) and other experience metric results monthly to identify trends in performance. Achieve a deep understanding of member perceptions and sentiments across their journey, delivering insights, reporting and strategic analysis to prioritize NPS-enhancing initiatives. Conduct hands-on, primary research where beneficial including internal employee and member interviews, field visits, or other feedback collection methods. Assist in preparing root cause analysis and trending analytics for escalations and survey results through various channels. Aid in creation of member centric journey map that can be used cross departmentally to enhance the member experience. Collaborate on assigned project/teams with cross functional groups to find opportunities for improvements and work together to better serve the member. Aid in alignment, consistency, and cohesiveness in process, policy and member service to achieve department and company goals. Demonstrate flexibility while engaging in the planning process and be able to establish and maintain effective relationships with members of the leadership team. Expert in analyzing NPS data, keeping internal partners informed on emerging trends in member feedback Analyze both structured and unstructured data from sources including but not limited to Calls, Emails, Chats, Reviews, and Net Promoter Score (NPS) surveys Derive insights from customer-generated data, interpret reporting dashboards, translate analysis into actionable recommendations and directions for various stakeholders in Member Service, Product, Marketing, and measure outcomes from actions taken. Collaborate with team leaders for the design and ongoing development of new dashboards Gather requirements and building out ad hoc business line metrics and projects Identify member experience "moments that matter" scenarios and friction points Present compelling member stories using data to include suggestions and recommendations based on thorough analysis and findings Demonstrate ownership and accountability of projects and activities Remain current on Voice of the Customer (VOC) best practices, platform features, and new releases Consult internally, listening to stakeholder needs and developing an insights plan to support them Support and track cross-functional projects, keeping documentation and timelines on point, and ensuring alignment with business goals Maintain dashboards, monitor trends in performance and error rates, and share insights that drive decision-making Identify gaps, recommend workflow enhancements, and help develop standard operating procedures to improve efficiency Serve as a key connector between teams, create training materials, and support change management for long-term improvements Resolve member complaints and answer escalated Member calls as needed. Provide support in various areas as needed. Other duties as assigned. Card Member Experience Responsibilities Share card services insights with the MX team to help shape broader member journey strategies Help card services translate operational changes into member friendly communications or updates Serve as a primary liaison between MX and Card services Review card services processes, workflows, and recurring member pain points to identify opportunities for operational efficiency and improve member experience Collaborate with card services leadership to document current processes, uncover operational gaps, and recommend enhancement and process improvement initiatives Support card services during major initiatives (system upgrades, vendor changes, digital enhancements) by capturing member impact and documenting improvement opportunities Track reoccurring trends in debit/credit card issues, such as declines, fraud related processes, card activation challenges or app related card management issues and provides strategic recommendations Ensure card services processes align with overall MX strategies Quality Assurance Responsibilities Monitor and evaluate phone interactions of NGFCU representatives within all operations areas including but not limited to Call Center, Loan Dept., Collections, and Member Services to ensure a consistent member experience across the organization. Provide ongoing evaluations to department leaders and meet regularly with team members as well as the leaders to coach and develop in areas where improvements are required. Provide coaching, direction and guidance to Department Managers to achieve highest standards of member service through the phone across all operations teams. Monitor performance and report results. NGFCU offers competitive compensation and a rich benefits package including medical, dental, vision, disability and life insurance, and a 401(k)-profit sharing plan with employer matching. Compensation and Job Title is commensurate with experience and may fall under the following pay ranges: Member Experience Improvement Specialist- $30.22/hr to $36.00/hr Please note that the salary information is a general guideline only. Northrop Grumman Federal Credit Union considers factors such as (but not limited to) scope and responsibilities of the position, candidate's work experience, education/training, key skills, internal peer equity, as well as market and business considerations when extending an offer. We offer a competitive total rewards package including a wide range of medical, dental, vision, financial, and other benefits. We perform thorough background checks including verification of previous employment, education, credit checks and pre-employment drug screening. Any discrepancies in reported dates, titles, or degree information may result in an employment offer to be withdrawn. NGFCU is an Equal Opportunity Employer Pursuant to the Los Angeles Fair Chance Ordinance, we will consider for employment-qualified applicants with arrest and conviction records.
    $30.2-36 hourly Auto-Apply 37d ago
  • ICAM Specialist - Remote

    General Dynamics Information Technology 4.7company rating

    Fairfax, VA jobs

    **Req ID:** RQ211397 **Type of Requisition:** Regular **Clearance Level Must Be Able to Obtain:** None **Public Trust/Other Required:** BI Full 6C (T4) **Job Family:** IT Infrastructure and Operations **Skills:** Access Management,Identity Governance,Secure Authentication **Experience:** 10 + years of related experience **Job Description:** Advance how our customers operate while you advance your career. Join GDIT as an **Identity, Credential, and Access Management (ICAM) Specialist** and build an impactful career in enterprise IT, collaborating with people who are driven and resourceful like you. The **Case Management Modernization (CMM) Program** is an initiative to support the **Administrative Office of the (AO) US Courts** develop a modern cloud-based solution to support all federal courts across the United States which are grouped into three types, namely Appellate, District, and Bankruptcy. This modernized case management system will eventually replace the current Case Management and Electronic Case Filing (CM/ECF) system. The **ICAM Specialist** supports the **CMM Program** by designing, implementing, and managing secure authentication and authorization frameworks across modernized cloud-based applications. This role ensures compliance with **federal identity governance, FedRAMP, and Zero Trust Architecture (ZTA)** principles within an **AWS** environment. The **ICAM Specialist** collaborates with architecture, security, and DevSecOps teams to ensure access control, identity federation, and credential management are integrated seamlessly across all layers of the CMM application ecosystem. **MEANINGFUL WORK AND PERSONAL IMPACT:** _As an_ **_ICAM Specialist_** _, the work you'll do at GDIT will be impactful to the mission of the_ **_Administrative Office (AO) of the US Courts._** _You will play a crucial role in the following areas:_ + Design and maintain the **ICAM architecture** for identity, access, and authentication management across AWS-hosted CMM applications + Implement **federated identity and single sign-on (SSO)** solutions using modern protocols (SAML, OAuth2.0, OIDC) + Integrate **Multi-Factor Authentication (MFA)** and role-based access control (RBAC) mechanisms within enterprise systems + Collaborate with Cloud and Security Architects to enforce **Zero Trust Architecture (ZTA)** across microservices and APIs + Configure and maintain **directory services and identity providers** (e.g., AWS Cognito, Azure AD, Ping, Okta) + Support **ICAM compliance assessments** , ensuring adherence to FISMA, NIST 800-63, and FedRAMP security controls + Develop and document **identity lifecycle management processes** -provisioning, deprovisioning, and access reviews + Conduct access audits, user entitlement reviews, and anomaly detection to ensure least-privilege compliance + Provide subject matter expertise in **identity federation, PKI, certificate management** , and secure API authorization + Collaborate with DevSecOps teams to embed ICAM policies within CI/CD pipelines and Infrastructure-as-Code (IaC) templates **TOOLS & TECHNOLOGIES YOU'LL WORK WITH:** + **IAM & Federation:** AWS Cognito, Azure AD, Okta, Keycloak, PingFederate + **Access & Compliance:** SailPoint, CyberArk, HashiCorp Vault + **Cloud:** AWS IAM, KMS, CloudTrail, Lambda + **Protocols:** **Collaboration:** SAML, OAuth2.0, OIDC, SCIM + **Monitoring & Audit:** ELK Stack, Splunk, Datadog, Power BI + Jira, Confluence, SharePoint, MS Teams **WHAT YOU'LL NEED TO SUCCEED** _Bring your technology expertise and drive for innovation to GDIT. The_ **_ICAM Specialist_** _must have:_ + Technical Training, Certificate, or Degree required; Bachelor's Degree in Computer Science, Computer Programming, Computer Engineering or relevant computer-based major **strongly preferred** + **10+ years** of related experience in information systems, with **8+ years** of that experience in identity and access management, including **5+ years** in cloud-based federal environments **● Required Skills:** + Strong knowledge of **identity federation protocols** (SAML, OAuth2.0, OIDC, SCIM) and modern authentication flows + Hands-on experience with **AWS Cognito, Azure AD, Okta, Keycloak or PingFederate** for SSO and MFA implementations + Expertise with **RBAC/ABAC frameworks** , policy-based access control, and least-privilege enforcement + Familiarity with **NIST 800-63, FISMA, FedRAMP, and ZTA** standards and compliance frameworks + Experience implementing ICAM solutions in **Agile and DevSecOps** environments + Working knowledge of **PKI, digital certificates, and encryption technologies** . + Strong analytical and troubleshooting skills with ability to resolve identity integration issues + Bachelor's or Master's degree in Cybersecurity, Information Systems, or related discipline + Experience supporting **federal digital modernization** or judiciary IT programs. + Knowledge of **AWS IAM, KMS, CloudTrail** , and integration of ICAM with containerized workloads (ECS, EKS) + Familiarity with **Zero Trust Architecture** and microsegmentation principles + Exposure to **API gateway authentication** (Kong, Apigee, AWS API Gateway) + Experience integrating **identity governance tools** (SailPoint, Saviynt) + Excellent presentation and communication skills + Consultant mindset with the ability to work with high level customer stakeholders and build excellent customer relationships + Experience identifying and applying industry tools, solutions, methods best practices, and emerging technologies + Strong analytical skills and problem-solving skills with the ability to formulate and communicate recommendations for improvement + Demonstrated ability to work effectively, independently, and as part of a team **Required Certification:** + **Certified Information Systems Security Professional (CISSP)** **Preferred Certifications:** + AWS Certified Security - Specialty or Azure Identity & Access Administrator - strongly preferred + Certified Identity and Access Manager (CIAM) or Certified Identity Professional (CIP) - preferred + SAFe Practitioner (SPC/SSM) - preferred **Security Clearance Level:** Ability to pass a background check to obtain and maintain a position of Public Trust with the Administrative Office of the US Courts **Must be a US Person (Green Card Holder, US Permanent Resident Alien, Refugee, Asylee, US Citizen)** **Location:** Remote **GDIT IS YOUR PLACE** _At GDIT, the mission is our purpose, and our people are at the center of everything we do._ + **Growth:** AI-powered career tool that identifies career steps and learning opportunities + **Support:** An internal mobility team focused on helping you achieve your career goals + **Rewards:** Comprehensive benefits and wellness packages, 401K with company match, and competitive pay and paid time off + **Community:** Award-winning culture of innovation and a military-friendly workplace **OWN YOUR OPPORTUNITY** Explore an enterprise IT career at GDIT and you'll find endless opportunities to grow alongside colleagues who share your desire to drive operations forward. The likely salary range for this position is $136,000 - $184,000. This is not, however, a guarantee of compensation or salary. Rather, salary will be set based on experience, geographic location and possibly contractual requirements and could fall outside of this range. Our benefits package for all US-based employees includes a variety of medical plan options, some with Health Savings Accounts, dental plan options, a vision plan, and a 401(k) plan offering the ability to contribute both pre and post-tax dollars up to the IRS annual limits and receive a company match. To encourage work/life balance, GDIT offers employees full flex work weeks where possible and a variety of paid time off plans, including vacation, sick and personal time, holidays, paid parental, military, bereavement and jury duty leave. GDIT typically provides new employees with 15 days of paid leave per calendar year to be used for vacations, personal business, and illness and an additional 10 paid holidays per year. Paid leave and paid holidays are prorated based on the employee's date of hire. The GDIT Paid Family Leave program provides a total of up to 160 hours of paid leave in a rolling 12 month period for eligible employees. To ensure our employees are able to protect their income, other offerings such as short and long-term disability benefits, life, accidental death and dismemberment, personal accident, critical illness and business travel and accident insurance are provided or available. We regularly review our Total Rewards package to ensure our offerings are competitive and reflect what our employees have told us they value most. We are GDIT. A global technology and professional services company that delivers consulting, technology and mission services to every major agency across the U.S. government, defense and intelligence community. Our 30,000 experts extract the power of technology to create immediate value and deliver solutions at the edge of innovation. We operate across 50 countries worldwide, offering leading capabilities in digital modernization, AI/ML, Cloud, Cyber and application development. Together with our clients, we strive to create a safer, smarter world by harnessing the power of deep expertise and advanced technology. Join our Talent Community to stay up to date on our career opportunities and events at ******************** Equal Opportunity Employer / Individuals with Disabilities / Protected Veterans
    $48k-60k yearly est. 49d ago
  • Field Technical Support Representative for Page Wide Press

    HP Inc. 4.9company rating

    Columbus, OH jobs

    Would you like to join a business that is transforming the printing industry from analog to digital? HP's Pagewide business is one of the fastest growing businesses in the industrial print market! We are hiring Field Service Technical Engineers across the US to support the rapid growth we are undergoing with HP's Pagewide business in the United States. Come be a part of and exciting team and get in on the digital transformation currently underway in the industrial print industry. **Job Summary** This role is responsible for leading technical support for end users who are operating HP's Pagewide Presses in their industrial commercial printing business, utilizing proactive monitoring for issue prevention. The role is responsible for maintaining high customer satisfaction levels, addressing customer-related issues promptly, and offering comprehensive software services for post-sales and service delivery support, to ensure that the customer Pagewide Presses are up and running in production. The role maintains documentation, collaborates for process improvement, ensures data confidentiality, and completes tasks with minimal supervision. **Responsibilities** + Responsible for maintaining and servicing HP Commercial Web Printing Press. + Maintain high level of Customer satisfaction by clarifying Customer needs and ensuring that they are met. + Handle customer-relation problems promptly and appropriately, and escalate issues according to established procedures. + Provide software service, post- sales or service delivery support and solve ap‐plication problems for remote or local accounts, on standard and specialized systems. + Provide direct post-sales systems technical support to end users and HP Authorized Service Providers. + Solve technical problems on assigned hardware and software platforms. + Use proactive monitoring procedures/tools to identify problem-prevention opportunities. + Must be able to travel at least 50% of the time + Must have experience with Hardware Support of Printers, preferably commercial printers. **Education & Experience** **Recommended** * High School Diploma/General Education Diploma (GED)/Higher Secondary education or commensurate work experience or demonstrated competence. * Typically has 4-6 years of related work experience, preferably in HP products in Customer base, account management, computer customer support, on site customer support, Mission Critical, systems experience, or a related field. **Knowledge & Skills** + Knowledge of corporate organization, job, and policies. + Advanced knowledge of operating systems and software. + Experience with printer hardware support + Basic skills in time management and effi ciency-Strong communication skills, problem analysis, and presentation skills. + Ability to develop Customer relationships. + Ability to perform while under high-pressure situations. + Ability to work in a team environment.-Basic networking, O/S, and troubleshooting knowledge. + Detailed understanding of general/technical aspects of the onsite printing sys‐tem repair work. + Must have mechanical, and electrical experience and skillset + Commercial digital printing experience is preferred **Cross-Org Skills** * Effective Communication * Results Orientation * Learning Agility * Digital Fluency * Customer Centricity The pay range for this position is $22 up to $31 per hour (applies to US candidates only). Pay varies by work location, job-related knowledge, skills, and experience. The base pay range for this role is $45,760 up to $65,500 annually with additional opportunities for pay in the form of bonus and/or equity (applies to US candidates only). Pay varies by work location, job-related knowledge, skills, and experience. **Benefits:** HP offers a comprehensive benefits package for this position, including: + Health insurance + Dental insurance + Vision insurance + Long term/short term disability insurance + Employee assistance program + Flexible spending account + Life insurance + Generous time off policies, including; + 4-12 weeks fully paid parental leave based on tenure + 13 paid holidays + 15 days paid time off (US benefits overview (********************************** ) The compensation and benefits information is accurate as of the date of this posting. The Company reserves the right to modify this information at any time, with or without notice, subject to applicable law. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
    $45.8k-65.5k yearly 60d+ ago
  • Technical Support Professional

    IBM 4.7company rating

    Parkton, NC jobs

    **Introduction** The IBM Technical Support team is adding a support engineer with a background in Linux storage system administration and/or Kubernetes to join us in a remote position. In this role, you will deliver outstanding customer support experience for our Ceph and Open Shift Data Foundation products by providing technical support and sustaining engineering services to enterprise customers. You will be supporting our customers through support incidents, product documentation issues, security issues and updates, upgrade issues/questions and general product and use case queries. **Your role and responsibilities** You will work to support our customers by responding to service requests within the designated service-level agreement. You will collaborate with engineers and developers to develop creative solutions for customers, including product fixes. You will share your knowledge gained from troubleshooting issues by contributing to the knowledgebase and the team; present troubleshooting instructions and solutions to other support engineers and within the storage product. Work to exceed customer expectations by providing outstanding customer service and ensure that regular updates are provided to ensure the customer is satisfied with the support received. Investigate and troubleshoot issues while developing solutions for our customers while understanding their business needs. **Required technical and professional expertise** * Hands-on experience working as a support, sustaining or development engineer or directly related experience. * Linux Storage System administration experience, including system installation, configuration and maintenance. * Advanced troubleshooting and debugging skills, with a passion for problem solving and investigation. * Must be able to work and collaborate in a team setting and look to share knowledge with peers. * Hands-on experience working with Ceph/Openshift/Kubernetes technologies **Preferred technical and professional experience** * Hands-on experience working as a support, sustaining or development engineer or directly related experience * Hands-on working with Ceph/Openshift/Kubernetes technologies IBM is committed to creating a diverse environment and is proud to be an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender, gender identity or expression, sexual orientation, national origin, caste, genetics, pregnancy, disability, neurodivergence, age, veteran status, or other characteristics. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.
    $83k-99k yearly est. 50d ago
  • ICAM Specialist - Remote

    General Dynamics 4.7company rating

    Huntsville, AL jobs

    Full Part/Time: Full time Type of Requisition: Regular Clearance Level Must Currently Possess: None Clearance Level Must Be Able to Obtain: None Public Trust/Other Required: BI Full 6C (T4) Job Family: IT Infrastructure and Operations Job Qualifications: Skills: Access Management, Identity Governance, Secure Authentication Certifications: None Experience: 10 + years of related experience US Citizenship Required: No Job Description: Advance how our customers operate while you advance your career. Join GDIT as an Identity, Credential, and Access Management (ICAM) Specialist and build an impactful career in enterprise IT, collaborating with people who are driven and resourceful like you. The Case Management Modernization (CMM) Program is an initiative to support the Administrative Office of the (AO) US Courts develop a modern cloud-based solution to support all federal courts across the United States which are grouped into three types, namely Appellate, District, and Bankruptcy. This modernized case management system will eventually replace the current Case Management and Electronic Case Filing (CM/ECF) system. The ICAM Specialist supports the CMM Program by designing, implementing, and managing secure authentication and authorization frameworks across modernized cloud-based applications. This role ensures compliance with federal identity governance, FedRAMP, and Zero Trust Architecture (ZTA) principles within an AWS environment. The ICAM Specialist collaborates with architecture, security, and DevSecOps teams to ensure access control, identity federation, and credential management are integrated seamlessly across all layers of the CMM application ecosystem. MEANINGFUL WORK AND PERSONAL IMPACT: As an ICAM Specialist, the work you'll do at GDIT will be impactful to the mission of the Administrative Office (AO) of the US Courts. You will play a crucial role in the following areas: * Design and maintain the ICAM architecture for identity, access, and authentication management across AWS-hosted CMM applications * Implement federated identity and single sign-on (SSO) solutions using modern protocols (SAML, OAuth2.0, OIDC) * Integrate Multi-Factor Authentication (MFA) and role-based access control (RBAC) mechanisms within enterprise systems * Collaborate with Cloud and Security Architects to enforce Zero Trust Architecture (ZTA) across microservices and APIs * Configure and maintain directory services and identity providers (e.g., AWS Cognito, Azure AD, Ping, Okta) * Support ICAM compliance assessments, ensuring adherence to FISMA, NIST 800-63, and FedRAMP security controls * Develop and document identity lifecycle management processes-provisioning, deprovisioning, and access reviews * Conduct access audits, user entitlement reviews, and anomaly detection to ensure least-privilege compliance * Provide subject matter expertise in identity federation, PKI, certificate management, and secure API authorization * Collaborate with DevSecOps teams to embed ICAM policies within CI/CD pipelines and Infrastructure-as-Code (IaC) templates TOOLS & TECHNOLOGIES YOU'LL WORK WITH: * IAM & Federation: AWS Cognito, Azure AD, Okta, Keycloak, PingFederate * Access & Compliance: SailPoint, CyberArk, HashiCorp Vault * Cloud: AWS IAM, KMS, CloudTrail, Lambda * Protocols: Collaboration: SAML, OAuth2.0, OIDC, SCIM * Monitoring & Audit: ELK Stack, Splunk, Datadog, Power BI * Jira, Confluence, SharePoint, MS Teams WHAT YOU'LL NEED TO SUCCEED Bring your technology expertise and drive for innovation to GDIT. The ICAM Specialist must have: * Technical Training, Certificate, or Degree required; Bachelor's Degree in Computer Science, Computer Programming, Computer Engineering or relevant computer-based major strongly preferred * 10+ years of related experience in information systems, with 8+ years of that experience in identity and access management, including 5+ years in cloud-based federal environments Required Skills: * Strong knowledge of identity federation protocols (SAML, OAuth2.0, OIDC, SCIM) and modern authentication flows * Hands-on experience with AWS Cognito, Azure AD, Okta, Keycloak or PingFederate for SSO and MFA implementations * Expertise with RBAC/ABAC frameworks, policy-based access control, and least-privilege enforcement * Familiarity with NIST 800-63, FISMA, FedRAMP, and ZTA standards and compliance frameworks * Experience implementing ICAM solutions in Agile and DevSecOps environments * Working knowledge of PKI, digital certificates, and encryption technologies. * Strong analytical and troubleshooting skills with ability to resolve identity integration issues * Bachelor's or Master's degree in Cybersecurity, Information Systems, or related discipline * Experience supporting federal digital modernization or judiciary IT programs. * Knowledge of AWS IAM, KMS, CloudTrail, and integration of ICAM with containerized workloads (ECS, EKS) * Familiarity with Zero Trust Architecture and microsegmentation principles * Exposure to API gateway authentication (Kong, Apigee, AWS API Gateway) * Experience integrating identity governance tools (SailPoint, Saviynt) * Excellent presentation and communication skills * Consultant mindset with the ability to work with high level customer stakeholders and build excellent customer relationships * Experience identifying and applying industry tools, solutions, methods best practices, and emerging technologies * Strong analytical skills and problem-solving skills with the ability to formulate and communicate recommendations for improvement * Demonstrated ability to work effectively, independently, and as part of a team Required Certification: * Certified Information Systems Security Professional (CISSP) Preferred Certifications: * AWS Certified Security - Specialty or Azure Identity & Access Administrator - strongly preferred * Certified Identity and Access Manager (CIAM) or Certified Identity Professional (CIP) - preferred * SAFe Practitioner (SPC/SSM) - preferred Security Clearance Level: Ability to pass a background check to obtain and maintain a position of Public Trust with the Administrative Office of the US Courts Must be a US Person (Green Card Holder, US Permanent Resident Alien, Refugee, Asylee, US Citizen) Location: Remote GDIT IS YOUR PLACE At GDIT, the mission is our purpose, and our people are at the center of everything we do. * Growth: AI-powered career tool that identifies career steps and learning opportunities * Support: An internal mobility team focused on helping you achieve your career goals * Rewards: Comprehensive benefits and wellness packages, 401K with company match, and competitive pay and paid time off * Community: Award-winning culture of innovation and a military-friendly workplace OWN YOUR OPPORTUNITY Explore an enterprise IT career at GDIT and you'll find endless opportunities to grow alongside colleagues who share your desire to drive operations forward. The likely salary range for this position is $136,000 - $184,000. This is not, however, a guarantee of compensation or salary. Rather, salary will be set based on experience, geographic location and possibly contractual requirements and could fall outside of this range. Scheduled Weekly Hours: 40 Travel Required: Less than 10% Telecommuting Options: Remote Work Location: Any Location / Remote Additional Work Locations: Total Rewards at GDIT: Our benefits package for all US-based employees includes a variety of medical plan options, some with Health Savings Accounts, dental plan options, a vision plan, and a 401(k) plan offering the ability to contribute both pre and post-tax dollars up to the IRS annual limits and receive a company match. To encourage work/life balance, GDIT offers employees full flex work weeks where possible and a variety of paid time off plans, including vacation, sick and personal time, holidays, paid parental, military, bereavement and jury duty leave. GDIT typically provides new employees with 15 days of paid leave per calendar year to be used for vacations, personal business, and illness and an additional 10 paid holidays per year. Paid leave and paid holidays are prorated based on the employee's date of hire. The GDIT Paid Family Leave program provides a total of up to 160 hours of paid leave in a rolling 12 month period for eligible employees. To ensure our employees are able to protect their income, other offerings such as short and long-term disability benefits, life, accidental death and dismemberment, personal accident, critical illness and business travel and accident insurance are provided or available. We regularly review our Total Rewards package to ensure our offerings are competitive and reflect what our employees have told us they value most. We are GDIT. A global technology and professional services company that delivers consulting, technology and mission services to every major agency across the U.S. government, defense and intelligence community. Our 30,000 experts extract the power of technology to create immediate value and deliver solutions at the edge of innovation. We operate across 50 countries worldwide, offering leading capabilities in digital modernization, AI/ML, Cloud, Cyber and application development. Together with our clients, we strive to create a safer, smarter world by harnessing the power of deep expertise and advanced technology. Join our Talent Community to stay up to date on our career opportunities and events at gdit.com/tc. Equal Opportunity Employer / Individuals with Disabilities / Protected Veterans PI281716615 Back To Search Results
    $44k-54k yearly est. 4d ago
  • Field Technical Support Representative for Page Wide Press

    HP Inc. 4.9company rating

    Ohio jobs

    Description - Would you like to join a business that is transforming the printing industry from analog to digital? HP's Pagewide business is one of the fastest growing businesses in the industrial print market! We are hiring Field Service Technical Engineers across the US to support the rapid growth we are undergoing with HP's Pagewide business in the United States. Come be a part of and exciting team and get in on the digital transformation currently underway in the industrial print industry. Job Summary This role is responsible for leading technical support for end users who are operating HP's Pagewide Presses in their industrial commercial printing business, utilizing proactive monitoring for issue prevention. The role is responsible for maintaining high customer satisfaction levels, addressing customer-related issues promptly, and offering comprehensive software services for post-sales and service delivery support, to ensure that the customer Pagewide Presses are up and running in production. The role maintains documentation, collaborates for process improvement, ensures data confidentiality, and completes tasks with minimal supervision. Responsibilities * Responsible for maintaining and servicing HP Commercial Web Printing Press. * Maintain high level of Customer satisfaction by clarifying Customer needs and ensuring that they are met. * Handle customer-relation problems promptly and appropriately, and escalate issues according to established procedures. * Provide software service, post- sales or service delivery support and solve ap‐plication problems for remote or local accounts, on standard and specialized systems. * Provide direct post-sales systems technical support to end users and HP Authorized Service Providers. * Solve technical problems on assigned hardware and software platforms. * Use proactive monitoring procedures/tools to identify problem-prevention opportunities. * Must be able to travel at least 50% of the time * Must have experience with Hardware Support of Printers, preferably commercial printers. Education & Experience Recommended * High School Diploma/General Education Diploma (GED)/Higher Secondary education or commensurate work experience or demonstrated competence. * Typically has 4-6 years of related work experience, preferably in HP products in Customer base, account management, computer customer support, on site customer support, Mission Critical, systems experience, or a related field. Knowledge & Skills * Knowledge of corporate organization, job, and policies. * Advanced knowledge of operating systems and software. * Experience with printer hardware support * Basic skills in time management and effi ciency-Strong communication skills, problem analysis, and presentation skills. * Ability to develop Customer relationships. * Ability to perform while under high-pressure situations. * Ability to work in a team environment.-Basic networking, O/S, and troubleshooting knowledge. * Detailed understanding of general/technical aspects of the onsite printing sys‐tem repair work. * Must have mechanical, and electrical experience and skillset * Commercial digital printing experience is preferred Cross-Org Skills * Effective Communication * Results Orientation * Learning Agility * Digital Fluency * Customer Centricity The pay range for this position is $22 up to $31 per hour (applies to US candidates only). Pay varies by work location, job-related knowledge, skills, and experience. The base pay range for this role is $45,760 up to $65,500 annually with additional opportunities for pay in the form of bonus and/or equity (applies to US candidates only). Pay varies by work location, job-related knowledge, skills, and experience. Benefits: HP offers a comprehensive benefits package for this position, including: * Health insurance * Dental insurance * Vision insurance * Long term/short term disability insurance * Employee assistance program * Flexible spending account * Life insurance * Generous time off policies, including; * 4-12 weeks fully paid parental leave based on tenure * 13 paid holidays * 15 days paid time off (US benefits overview) The compensation and benefits information is accurate as of the date of this posting. The Company reserves the right to modify this information at any time, with or without notice, subject to applicable law. Job - Services Schedule - Full time Shift - No shift premium (United States of America) Travel - 50% Relocation - No Equal Opportunity Employer (EEO) - HP, Inc. provides equal employment opportunity to all employees and prospective employees, without regard to race, color, religion, sex, national origin, ancestry, citizenship, sexual orientation, age, disability, or status as a protected veteran, marital status, familial status, physical or mental disability, medical condition, pregnancy, genetic predisposition or carrier status, uniformed service status, political affiliation or any other characteristic protected by applicable national, federal, state, and local law(s). Please be assured that you will not be subject to any adverse treatment if you choose to disclose the information requested. This information is provided voluntarily. The information obtained will be kept in strict confidence. For more information, review HP's EEO Policy or read about your rights as an applicant under the law here: "Know Your Rights: Workplace Discrimination is Illegal"
    $45.8k-65.5k yearly 60d+ ago
  • Field Technical Support Representative for Page Wide Press

    HP 4.9company rating

    Ohio jobs

    Description - Would you like to join a business that is transforming the printing industry from analog to digital? HP's Pagewide business is one of the fastest growing businesses in the industrial print market! We are hiring Field Service Technical Engineers across the US to support the rapid growth we are undergoing with HP's Pagewide business in the United States. Come be a part of and exciting team and get in on the digital transformation currently underway in the industrial print industry. Job Summary This role is responsible for leading technical support for end users who are operating HP's Pagewide Presses in their industrial commercial printing business, utilizing proactive monitoring for issue prevention. The role is responsible for maintaining high customer satisfaction levels, addressing customer-related issues promptly, and offering comprehensive software services for post-sales and service delivery support, to ensure that the customer Pagewide Presses are up and running in production. The role maintains documentation, collaborates for process improvement, ensures data confidentiality, and completes tasks with minimal supervision. Responsibilities Responsible for maintaining and servicing HP Commercial Web Printing Press. Maintain high level of Customer satisfaction by clarifying Customer needs and ensuring that they are met. Handle customer-relation problems promptly and appropriately, and escalate issues according to established procedures. Provide software service, post- sales or service delivery support and solve ap‐plication problems for remote or local accounts, on standard and specialized systems. Provide direct post-sales systems technical support to end users and HP Authorized Service Providers. Solve technical problems on assigned hardware and software platforms. Use proactive monitoring procedures/tools to identify problem-prevention opportunities. Must be able to travel at least 50% of the time Must have experience with Hardware Support of Printers, preferably commercial printers. Education & Experience Recommended • High School Diploma/General Education Diploma (GED)/Higher Secondary education or commensurate work experience or demonstrated competence. • Typically has 4-6 years of related work experience, preferably in HP products in Customer base, account management, computer customer support, on site customer support, Mission Critical, systems experience, or a related field. Knowledge & Skills Knowledge of corporate organization, job, and policies. Advanced knowledge of operating systems and software. Experience with printer hardware support Basic skills in time management and effi ciency-Strong communication skills, problem analysis, and presentation skills. Ability to develop Customer relationships. Ability to perform while under high-pressure situations. Ability to work in a team environment.-Basic networking, O/S, and troubleshooting knowledge. Detailed understanding of general/technical aspects of the onsite printing sys‐tem repair work. Must have mechanical, and electrical experience and skillset Commercial digital printing experience is preferred Cross-Org Skills • Effective Communication • Results Orientation • Learning Agility • Digital Fluency • Customer Centricity The pay range for this position is $22 up to $31 per hour (applies to US candidates only). Pay varies by work location, job-related knowledge, skills, and experience. The base pay range for this role is $45,760 up to $65,500 annually with additional opportunities for pay in the form of bonus and/or equity (applies to US candidates only). Pay varies by work location, job-related knowledge, skills, and experience. Benefits: HP offers a comprehensive benefits package for this position, including: Health insurance Dental insurance Vision insurance Long term/short term disability insurance Employee assistance program Flexible spending account Life insurance Generous time off policies, including; 4-12 weeks fully paid parental leave based on tenure 13 paid holidays 15 days paid time off (US benefits overview) The compensation and benefits information is accurate as of the date of this posting. The Company reserves the right to modify this information at any time, with or without notice, subject to applicable law. Job - Services Schedule - Full time Shift - No shift premium (United States of America) Travel - 50% Relocation - No Equal Opportunity Employer (EEO) - HP, Inc. provides equal employment opportunity to all employees and prospective employees, without regard to race, color, religion, sex, national origin, ancestry, citizenship, sexual orientation, age, disability, or status as a protected veteran, marital status, familial status, physical or mental disability, medical condition, pregnancy, genetic predisposition or carrier status, uniformed service status, political affiliation or any other characteristic protected by applicable national, federal, state, and local law(s). Please be assured that you will not be subject to any adverse treatment if you choose to disclose the information requested. This information is provided voluntarily. The information obtained will be kept in strict confidence. For more information, review HP's EEO Policy or read about your rights as an applicant under the law here: “Know Your Rights: Workplace Discrimination is Illegal"
    $45.8k-65.5k yearly Auto-Apply 60d+ ago
  • F-35 Help Desk Specialist | Active Secret clearance

    General Dynamics 4.7company rating

    Wright-Patterson Air Force Base, OH jobs

    Full Part/Time: Full time Type of Requisition: Regular Clearance Level Must Currently Possess: Secret Clearance Level Must Be Able to Obtain: Secret Public Trust/Other Required: None Job Family: Technical Support Services Job Qualifications: Skills: BMC Remedy Ticketing System, Help Desk Support, IT Help Desk Certifications: CompTIA Security+ CE | CompTIA - CompTIA Experience: 5 + years of related experience US Citizenship Required: Yes Job Description: Transform technology into opportunity as a Help Desk Specialist at GDIT. Shape what's next for mission-critical government projects while shaping what's next for your IT career. The F-35 Lightning II Program is the Department of Defense's focal point for defining affordable next generation strike aircraft weapon systems for the Navy, Air Force, Marines, and our allies. The F-35 will bring cutting-edge technologies to the battlespace of the future. The JSFs advanced airframe, autonomic logistics, avionics, propulsion systems, stealth, and firepower will ensure that the F-35 is the most affordable, lethal, supportable and survivable aircraft ever to be used by so many warfighters across the globe. MEANINGFUL WORK AND PERSONAL IMPACT As a Help Desk Specialist, the work you'll do at GDIT will be impactful to the mission of the JSF F-35 support team at Wright Patterson AFB, OH: * Provides first-tier software, hardware and printing technical assistance to computer users. * Answers questions or resolve computer problems for clients in person, email, via telephone, or electronically. * May provide assistance concerning the use of computer hardware, software, and printing. * Responds to and diagnoses problems through discussions with users. * Provides timely support to end users on a variety of issues, to include identifying, researching, resolving, and following up on technical problems. * Serves as focal point for customer concerns. * Documents, tracks, and monitors the technical problems to ensure a timely resolution. * Interact with multiple teams to include system administrators, network technicians, infrastructure technicians, and application engineers to restore service and/or identify and correct core problem. * Simulates or recreates user problems to resolve operating difficulties. * Recommends systems modifications to reduce user problems. * A working knowledge of the M365 office suite, MS Teams, and the windows operating system. WHAT YOU'LL NEED TO SUCCEED: Bring your service desk expertise along with a drive for innovation to GDIT. Our Help Desk Specialist must have: * Security Clearance Level: Active Secret clearance * Required Experience: * 5 years of directly related experience supporting help desk Tier 1, Tier 2 and/or Tier 3 operations, preferably supporting a large-scale government customer. * Experience providing technical support for microcomputer hardware, networks, account administration, and office automation software via telephone, as appropriate. * Experience with Remedy/Help Desk Management Systems. * Progressive experience in the management of a technical support team. * Experience developing and providing Service Level Agreements and Help Desk deliverables. * Required Certifications: DoD 8140 Work Role (411) Technical Support Specialist - Basic: Security+ CE and Industry certification: AZ-900 - Microsoft Azure Fundamentals. * Education: BS/BA degree in Computer Science, Information Sciences, or related IT discipline. Allowable Substitution: 6 years of work experience without a degree or 2 years of experience with an AS/AA Degree. * Location: Onsite at Wright Patterson AFB, OH. * US Citizenship required GDIT IS YOUR PLACE At GDIT, the mission is our purpose, and our people are at the center of everything we do. * Growth: AI-powered career tool that identifies career steps and learning opportunities * Support: An internal mobility team focused on helping you achieve your career goals * Rewards: Comprehensive benefits and wellness packages, 401K with company match, and competitive pay and paid time off * Flexibility: Full-flex work week to own your priorities at work. * Community: Award-winning culture of innovation and a military-friendly workplace OWN YOUR OPPORTUNITY Explore a career in software development at GDIT and you'll find endless opportunities to grow alongside colleagues who share your dedication to advancing innovation. The likely hourly rate for this position is between $29.43 - $39.81. This is not, however, a guarantee of compensation or salary. Rather, salary will be set based on experience, geographic location and possibly contractual requirements and could fall outside of this range. Scheduled Weekly Hours: 40 Travel Required: None Telecommuting Options: Onsite Work Location: USA OH Wright-Patterson AFB Additional Work Locations: Total Rewards at GDIT: Our benefits package for all US-based employees includes a variety of medical plan options, some with Health Savings Accounts, dental plan options, a vision plan, and a 401(k) plan offering the ability to contribute both pre and post-tax dollars up to the IRS annual limits and receive a company match. To encourage work/life balance, GDIT offers employees full flex work weeks where possible and a variety of paid time off plans, including vacation, sick and personal time, holidays, paid parental, military, bereavement and jury duty leave. To ensure our employees are able to protect their income, other offerings such as short and long-term disability benefits, life, accidental death and dismemberment, personal accident, critical illness and business travel and accident insurance are provided or available. We regularly review our Total Rewards package to ensure our offerings are competitive and reflect what our employees have told us they value most. We are GDIT. A global technology and professional services company that delivers consulting, technology and mission services to every major agency across the U.S. government, defense and intelligence community. Our 30,000 experts extract the power of technology to create immediate value and deliver solutions at the edge of innovation. We operate across 50 countries worldwide, offering leading capabilities in digital modernization, AI/ML, Cloud, Cyber and application development. Together with our clients, we strive to create a safer, smarter world by harnessing the power of deep expertise and advanced technology. Join our Talent Community to stay up to date on our career opportunities and events at gdit.com/tc. Equal Opportunity Employer / Individuals with Disabilities / Protected Veterans PI281716631 Back To Search Results
    $29.4-39.8 hourly 4d ago
  • F-35 Help Desk Specialist | Active Secret clearance

    General Dynamics Information Technology 4.7company rating

    Wright-Patterson Air Force Base, OH jobs

    **Req ID:** RQ211298 **Type of Requisition:** Regular **Clearance Level Must Be Able to Obtain:** Secret **Public Trust/Other Required:** None **Job Family:** Technical Support Services **Skills:** BMC Remedy Ticketing System,Help Desk Support,IT Help Desk **Certifications:** CompTIA Security+ CE | CompTIA - CompTIA **Experience:** 5 + years of related experience **US Citizenship Required:** Yes **Job Description:** Transform technology into opportunity as a **Help Desk Specialist** at GDIT. Shape what's next for mission-critical government projects while shaping what's next for your IT career. The F-35 Lightning II Program is the Department of Defense's focal point for defining affordable next generation strike aircraft weapon systems for the Navy, Air Force, Marines, and our allies. The F-35 will bring cutting-edge technologies to the battlespace of the future. The JSFs advanced airframe, autonomic logistics, avionics, propulsion systems, stealth, and firepower will ensure that the F-35 is the most affordable, lethal, supportable and survivable aircraft ever to be used by so many warfighters across the globe. **MEANINGFUL WORK AND PERSONAL IMPACT** As a **Help Desk Specialist** , the work you'll do at GDIT will be impactful to the mission of the JSF F-35 support team at Wright Patterson AFB, OH: + Provides first-tier software, hardware and printing technical assistance to computer users. + Answers questions or resolve computer problems for clients in person, email, via telephone, or electronically. + May provide assistance concerning the use of computer hardware, software, and printing. + Responds to and diagnoses problems through discussions with users. + Provides timely support to end users on a variety of issues, to include identifying, researching, resolving, and following up on technical problems. + Serves as focal point for customer concerns. + Documents, tracks, and monitors the technical problems to ensure a timely resolution. + Interact with multiple teams to include system administrators, network technicians, infrastructure technicians, and application engineers to restore service and/or identify and correct core problem. + Simulates or recreates user problems to resolve operating difficulties. + Recommends systems modifications to reduce user problems. + A working knowledge of the M365 office suite, MS Teams, and the windows operating system. **WHAT YOU'LL NEED TO SUCCEED:** Bring your service desk expertise along with a drive for innovation to GDIT. Our **Help Desk Specialist** must have: + **Security Clearance Level:** Active Secret clearance + **Required Experience:** + 5 years of directly related experience supporting help desk Tier 1, Tier 2 and/or Tier 3 operations, preferably supporting a large-scale government customer. + Experience providing technical support for microcomputer hardware, networks, account administration, and office automation software via telephone, as appropriate. + Experience with Remedy/Help Desk Management Systems. + Progressive experience in the management of a technical support team. + Experience developing and providing Service Level Agreements and Help Desk deliverables. + **Required Certifications:** DoD 8140 Work Role (411) Technical Support Specialist - Basic: Security+ CE and Industry certification: AZ-900 - Microsoft Azure Fundamentals. + **Education:** BS/BA degree in Computer Science, Information Sciences, or related IT discipline. Allowable Substitution: 6 years of work experience without a degree or 2 years of experience with an AS/AA Degree. + **Location:** Onsite at Wright Patterson AFB, OH. + **US Citizenship required** **GDIT IS YOUR PLACE** At GDIT, the mission is our purpose, and our people are at the center of everything we do. + **Growth:** AI-powered career tool that identifies career steps and learning opportunities + **Support:** An internal mobility team focused on helping you achieve your career goals + **Rewards:** Comprehensive benefits and wellness packages, 401K with company match, and competitive pay and paid time off + **Flexibility:** Full-flex work week to own your priorities at work. + **Community:** Award-winning culture of innovation and a military-friendly workplace **OWN YOUR OPPORTUNITY** Explore a career in software development at GDIT and you'll find endless opportunities to grow alongside colleagues who share your dedication to advancing innovation. \#GDITPriority The likely hourly rate for this position is between $29.43 - $39.81. This is not, however, a guarantee of compensation or salary. Rather, salary will be set based on experience, geographic location and possibly contractual requirements and could fall outside of this range. Our benefits package for all US-based employees includes a variety of medical plan options, some with Health Savings Accounts, dental plan options, a vision plan, and a 401(k) plan offering the ability to contribute both pre and post-tax dollars up to the IRS annual limits and receive a company match. To encourage work/life balance, GDIT offers employees full flex work weeks where possible and a variety of paid time off plans, including vacation, sick and personal time, holidays, paid parental, military, bereavement and jury duty leave. To ensure our employees are able to protect their income, other offerings such as short and long-term disability benefits, life, accidental death and dismemberment, personal accident, critical illness and business travel and accident insurance are provided or available. We regularly review our Total Rewards package to ensure our offerings are competitive and reflect what our employees have told us they value most. We are GDIT. A global technology and professional services company that delivers consulting, technology and mission services to every major agency across the U.S. government, defense and intelligence community. Our 30,000 experts extract the power of technology to create immediate value and deliver solutions at the edge of innovation. We operate across 50 countries worldwide, offering leading capabilities in digital modernization, AI/ML, Cloud, Cyber and application development. Together with our clients, we strive to create a safer, smarter world by harnessing the power of deep expertise and advanced technology. Join our Talent Community to stay up to date on our career opportunities and events at ******************** Equal Opportunity Employer / Individuals with Disabilities / Protected Veterans
    $29.4-39.8 hourly 48d ago
  • Field Airborne Support Team AMT V A&P (Avionics)

    General Dynamics 4.7company rating

    Fort Worth, TX jobs

    Field Airborne Support Team AMT V A&P (Avionics) Company: Gulfstream Aerospace Corporation Field Airborne Support Team AMT V A&P (Avionics) in Remote $5,000 Sign On Bonus Eligible Unique Skills: At Gulfstream, our people are at the heart of everything we do. We believe in inspiring and empowering every individual to reach their fullest potential. From workforce development and meaningful connections to a culture of trust, respect, and integrity, we invest in our employees so they can do their best work and achieve success together. Creating and delivering the worlds finest aviation experience starts with our people and when our people thrive, so does our mission. This is a remote opportunity. Must be available on an on-call basis, with the ability to be on site or dispatched within two hours of the initial contact from Gulfstream. Recruiting in the Southwest region Louisiana, Oklahoma, New Mexico and Texas. Extensive avionics experience required. Education and Experience Requirements High School Diploma or GED required. 8 years aviation maintenance experience (avionics, electrical, and/or mechanical) to include 4 years of relevant Gulfstream aircraft experience. A&P (FAA Airframe and Powerplant) license required. Valid Drivers License required. Other Ability to obtain Passport required. Position Purpose: Perform various technical functions of aircraft maintenance, repair, replacement, and modification of key aircraft components on AOG aircraft on road trips and in the Customer Support organization. Perform aircraft maintenance and perform troubleshooting and repair duties requiring accuracy and skill on customer live in-service aircraft. Supports the customer in diagnosing and resolving technical problems with the aircraft. Job Description Principle Duties and Responsibilities: Essential Functions: * Must be available on an on-call basis, with the ability to be on site or dispatched on the FAST aircraft within two hours of the initial contact from Gulfstream. * Must be able to communicate effectively with the customer, scheduling, FAST flight crews, Tech Ops, business office, vendors, Warranty, Field Service Representatives and Hangar Ops . * Acts as the single point of contact between Gulfstream and the customer to correctly relay the aircraft schedule and return to service expectations . * Perform required. AOG maintenance and necessary servicing of all aircraft mechanical systems . * Work independently and consistently to perform assigned maintenance and avionics tasks within the quoted or standard CMP time with little or no supervision . * Repair, maintain, install, and troubleshoot mechanical and functional components of the aircraft including airframes, engine components, landing gear, electrical components, and control systems . * Coordinate with inspection to ensure compliance with internal and FAA inspection and documentation requirements . * Establishes and maintains a professional working relationship with the customer and provides one-on-one direct familiarization briefings with the customer during the road trip . * Properly identify (tag) customer property and equipment. Store aircraft components and other customer property securely and safely . * Follow standard operating procedures and JSAs when operating ground support equipment . * Operate and oversee use of special support equipment used in removal and installations of major components . Additional Functions: * Orders and receives all tooling and materials that will be needed to service the AOG acft . * Arranges the shipment of all core units and tooling back to Gulfstream . * Identifies required. advanced troubleshooting techniques for all model acft with assistance from Tech Ops . Perform other duties as assigned. Other Requirements: * Advanced knowledge of inspection and maintenance procedures for various aircraft models and systems. * Advanced knowledge of pertinent technical reference materials (maintenance manuals, IPCs, Service Bulletins, structural repair manuals, engineering drawings, ADS, etc.). * Must be able to read, write, speak, and understand the English language. Additional Information Requisition Number: 230529 Category: Service Center Percentage of Travel: Up to 100% Shift: First Employment Type: Full-time Posting End Date: 02/11/2026 Equal Opportunity Employer / Individuals with Disabilities / Protected Veterans Gulfstream does not provide work visa sponsorship for this position, unless the applicant is a currently sponsored Gulfstream employee. Legal Information | Site Utilities | Contacts | Sitemap Copyright 2025 Gulfstream Aerospace Corporation. All Rights Reserved. A General Dynamics Company. Gulfstream Aerospace Corporation, a wholly-owned subsidiary of General Dynamics (NYSE: GD), designs, develops, manufactures, markets, services and supports the world's most technologically-advanced business jet aircraft #LI-MH1 Nearest Major Market: Fort Worth Nearest Secondary Market: Dallas Job Segment: Accounts Payable, Aerospace, Compliance, Inspector, Aviation, Finance, Legal, Quality PI281718098 Back To Search Results
    $46k-63k yearly est. 4d ago
  • IT Support Analyst

    General Electric Credit Union 4.8company rating

    Cincinnati, OH jobs

    General Electric Credit Union is a not-for-profit, member-owned full service financial institution headquartered in Cincinnati with branches in Ohio and Kentucky. At GECU, we pride ourselves on maintaining quality service, being an employee-friendly workplace, and developing our team members while teaching you the skills to lead you to career advancement opportunities. Overview: The IT Support Technician will be a part of the GECU IT Operations Team. They will provide Tier 1 support for all users of the credit union, providing excellent service, quick response, and efficient and complete resolution to all issues. Troubleshooting and problem resolution skills are required. Essential Responsibilities: Tier 1 support for IT support issues IT Inventory Control and Maintenance Communication with end users via direct contact or electronic means such as email In-Person Desktop support for end users Computer and peripheral deployment across all departments Travel between branches in company owned vehicle Work in a ticketing system meeting company defined SLAs and Documentation Standards Work with Microsoft Active Directory and Microsoft 365 Education and Experience: Associate degree in IT/Computer Science IT Professional Certifications i.e. CompTIA A+ 1 Year of comparable field experience Knowledge, Skills, and Abilities: Basic IT Skills: Candidates should have a solid understanding of common IT concepts, including hardware, software, networking, and operating systems. Troubleshooting Skills: They should be able to diagnose and resolve common technical issues faced by end-users (e.g., printer problems, login issues, software glitches). Knowledge of Ticketing Systems: Familiarity with ticketing systems (such as ServiceNow, Jira, or Solarwinds) is essential for logging and tracking incidents. Understanding of Security Practices: Awareness of security best practices (password policies, data protection, etc.). Effective Communication: Candidates should communicate clearly and empathetically with end-users. Active listening and patience are key. Problem-Solving: They need to think on their feet and find solutions to user issues promptly. Professionalism: Maintaining a professional demeanor, even under pressure, is important. Time Management: Tier 1 analysts handle multiple tickets simultaneously. Good time management ensures timely responses. Adaptability: The IT landscape evolves rapidly. Candidates should be open to learning new technologies and processes. Teamwork: Collaboration with other support tiers and departments is common. Accurate Logging: Properly documenting incidents and service requests ensures smooth handoffs and historical records. Writing Skills: Clear and concise writing is essential for ticket notes and communication. User-Friendly Guidance: Tier 1 professionals should guide end-users through basic troubleshooting steps (e.g., rebooting, checking cables). Escalation Criteria: Knowing when to escalate an issue to Tier 2 or Tier 3 support is critical. At GECU, we want to support your wellbeing by offering a wide range of benefits: Health, Dental and Vision insurance Life and Disability insurance options Paid Time Off starts accruing once hired and take your birthday off - paid 401k Retirement plan with up to a 10% match of your base gross compensation Tuition reimbursement opportunities & professional development Volunteer opportunities -and earn additional PTO hours! On-site clinics for Vaccines and Mammograms And many more! Come join GECU as we are a curated culture of respect, understanding, and mutual recognition. We believe forming bonds and connecting with each other only stands to strengthen the service we provide to our members in our mission of improving the Quality of Financial lives! General Electric Credit Union is an Equal Opportunity Employer
    $52k-71k yearly est. 18d ago
  • On Wing Support CVG FLIGHT DECK Leader

    GE Aerospace 4.8company rating

    Evendale, OH jobs

    The On Wing Support Site FLIGHT DECK Leader will be responsible for transforming results through the application of FLIGHT DECK, GE Aerospace's lean operating model. Partnering with site teams, the On Wing Support Global Leadership team and other stakeholders, the individual will ensure that FLIGHT DECK is implemented in full across the site's operations, and lead the changes in approach and mindset to ensure Lean principles are applied effectively throughout the site in support of strategic and operational business plans. The primary responsibilities of this position are to lead/facilitate the development of lean proficiency of the site team to improve operating processes and standard work, and to partner with any stakeholders outside of the site as needed to drive impact. On Wing Support is a 24 / 7 / 365 operation with sites in multiple global time zones. Although every effort is made to respect local time zones of all team members, leaders within the global network are expected to be willing and flexible within reason to accommodate and support all global sites. GE Aerospace's On Wing Support is a full-service provider with the regulatory certification and OEM engineering support needed to complete complex engine repairs. Providing 24/7 AOG support, we dispatch OEM-trained technicians with tooling and parts to the flight line to provide repair solutions that help avoid unscheduled engine removal. Check us out! *************************************************************** Job Description Key Responsibilities: * Lead, facilitate, educate, advocate, consult and act as needed with the OWS Site team to drive the understanding and application of FLIGHT DECK * Collaborate with FLIGHT DECK Leader peers across OWS and the broader GE Aerospace team to share learning and improvement experience for the benefit of others, identify opportunities for the site from the shared learnings of others, progress our lean culture and drive FLIGHT DECK activation. * Develop, lead and manage a multi-year Site FLIGHT DECK Transformation Roadmap, and contribute to the same objective for OWS globally. * Contribute to site's operating goal achievement by facilitating and coaching the use of KPI based performance management. * Be a champion of kaizen and facilitate kaizen events to drive improvements. * Coach, mentor and develop organizational competencies to drive effective KPI's, action plans, and problem solving to assure results are achieved and sustained. Coach all aspect of FLIGHT DECK to drive standard and impactful application. * Coach and mentor model cell implementations and work with the sites to scale through creation of robust transformation plans that assure breakthrough results. * Partner with the ATMRO FLIGHT DECK operations team and ATMRO leaders to quickly deploy new, best-practice capability and process across ATMRO network. Key contributor to the development and implementation of FLIGHT DECK operating system. * Flexibility to collaborate globally, accommodating communication with colleagues in an organization spanning 14 hours time zone variance, and international travel expected to not exceed 4 weeks per year. Minimum Requirements: * Bachelors degree from an accredited college or university and 3+ years of experience applying a lean operating system including Daily Management, KPI Performance Management, Problem Solving, Action Planning and Continuous Improvement within an industrial environment (or a minimum high school diploma / GED with an additional 4+ years of experience applying a lean operating system including Daily Management, KPI Performance Management, Problem Solving, Action Planning and Continuous Improvement within an industrial environment). Desired Characteristics: * Operations management and/or lean practitioner experience within an aircraft engine maintenance environment, or another industrial services sector. * Interest and demonstrated ability in complex problem solving. * Lean practitioner, capable of leading and facilitating kaizen events. * Highly collaborative person, comfortable with conflict and debate normally associated with change. * Critical thinker with the ability to bring others along, even those with conflicting priorities. * Impactful communicator, with ability to work with all levels of the organization. #LI-ST1 This role requires access to U.S. export-controlled information. Therefore, employment will be contingent upon the ability to prove that you meet the status of a U.S. Person as one of the following: U.S. lawful permanent resident, U.S. Citizen, have been granted asylee or refugee status (i.e., a protected individual under the Immigration and Naturalization Act, 8 U.S.C. 1324b(a)(3)). Additional Information GE Aerospace offers a great work environment, professional development, challenging careers, and competitive compensation. GE Aerospace is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law. GE Aerospace will only employ those who are legally authorized to work in the United States for this opening. Any offer of employment is conditioned upon the successful completion of a drug screen (as applicable). Relocation Assistance Provided: Yes
    $77k-96k yearly est. Auto-Apply 5d ago
  • On Wing Support CVG FLIGHT DECK Leader

    GE Aerospace 4.8company rating

    Evendale, OH jobs

    The On Wing Support Site FLIGHT DECK Leader will be responsible for transforming results through the application of FLIGHT DECK, GE Aerospace's lean operating model. Partnering with site teams, the On Wing Support Global Leadership team and other stakeholders, the individual will ensure that FLIGHT DECK is implemented in full across the site's operations, and lead the changes in approach and mindset to ensure Lean principles are applied effectively throughout the site in support of strategic and operational business plans. The primary responsibilities of this position are to lead/facilitate the development of lean proficiency of the site team to improve operating processes and standard work, and to partner with any stakeholders outside of the site as needed to drive impact. On Wing Support is a 24 / 7 / 365 operation with sites in multiple global time zones. Although every effort is made to respect local time zones of all team members, leaders within the global network are expected to be willing and flexible within reason to accommodate and support all global sites. GE Aerospace's On Wing Support is a full-service provider with the regulatory certification and OEM engineering support needed to complete complex engine repairs. Providing 24/7 AOG support, we dispatch OEM-trained technicians with tooling and parts to the flight line to provide repair solutions that help avoid unscheduled engine removal. Check us out! *************************************************************** **Job Description** **Key Responsibilities** **:** + Lead, facilitate, educate, advocate, consult and act as needed with the OWS Site team to drive the understanding and application of FLIGHT DECK + Collaborate with FLIGHT DECK Leader peers across OWS and the broader GE Aerospace team to share learning and improvement experience for the benefit of others, identify opportunities for the site from the shared learnings of others, progress our lean culture and drive FLIGHT DECK activation. + Develop, lead and manage a multi-year Site FLIGHT DECK Transformation Roadmap, and contribute to the same objective for OWS globally. + Contribute to site's operating goal achievement by facilitating and coaching the use of KPI based performance management. + Be a champion of kaizen and facilitate kaizen events to drive improvements. + Coach, mentor and develop organizational competencies to drive effective KPI's, action plans, and problem solving to assure results are achieved and sustained. Coach all aspect of FLIGHT DECK to drive standard and impactful application. + Coach and mentor model cell implementations and work with the sites to scale through creation of robust transformation plans that assure breakthrough results. + Partner with the ATMRO FLIGHT DECK operations team and ATMRO leaders to quickly deploy new, best-practice capability and process across ATMRO network. Key contributor to the development and implementation of FLIGHT DECK operating system. + Flexibility to collaborate globally, accommodating communication with colleagues in an organization spanning 14 hours time zone variance, and international travel expected to not exceed 4 weeks per year. **Minimum Requirements** : + Bachelors degree from an accredited college or university and 3+ years of experience applying a lean operating system including Daily Management, KPI Performance Management, Problem Solving, Action Planning and Continuous Improvement within an industrial environment (or a minimum high school diploma / GED with an additional 4+ years of experience applying a lean operating system including Daily Management, KPI Performance Management, Problem Solving, Action Planning and Continuous Improvement within an industrial environment). **Desired Characteristics** **:** + Operations management and/or lean practitioner experience within an aircraft engine maintenance environment, or another industrial services sector. + Interest and demonstrated ability in complex problem solving. + Lean practitioner, capable of leading and facilitating kaizen events. + Highly collaborative person, comfortable with conflict and debate normally associated with change. + Critical thinker with the ability to bring others along, even those with conflicting priorities. + Impactful communicator, with ability to work with all levels of the organization. \#LI-ST1 _This role requires access to U.S. export-controlled information. Therefore, employment will be contingent upon the ability to prove that you meet the status of a U.S. Person as one of the following: U.S. lawful permanent resident, U.S. Citizen, have been granted asylee or refugee status (i.e., a protected individual under the Immigration and Naturalization Act, 8 U.S.C. 1324b(a)(3))._ **Additional Information** GE Aerospace offers a great work environment, professional development, challenging careers, and competitive compensation. GE Aerospace is an Equal Opportunity Employer (****************************************************************************************** . Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law. GE Aerospace will only employ those who are legally authorized to work in the United States for this opening. Any offer of employment is conditioned upon the successful completion of a drug screen (as applicable). **Relocation Assistance Provided:** Yes GE Aerospace is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law.
    $77k-96k yearly est. 5d ago
  • Senior Field Systems Engineer (CENTCOM)

    Raytheon 4.6company rating

    Remote

    Country: United States of America Hybrid U.S. Citizen, U.S. Person, or Immigration Status Requirements: Active and transferable U.S. government issued security clearance is required prior to start date. U.S. citizenship is required, as only U.S. citizens are eligible for a security clearance Security Clearance: DoD Clearance: Secret At Raytheon, the foundation of everything we do is rooted in our values and a higher calling - to help our nation and allies defend freedoms and deter aggression. We bring the strength of more than 100 years of experience and renowned engineering expertise to meet the needs of today's mission and stay ahead of tomorrow's threat. Our team solves tough, meaningful problems that create a safer, more secure world. Raytheon is looking for a Senior Field Systems Engineer to join our Field Engineering team. In this role, you will provide operational support for the United States Air Force worldwide deployable program. Current Contract goes thru August 2026, with potential extension. This onsite unaccompanied role is mission essential and will be in CENTCOM on a long-term international assignment with additional compensation. Employment is contingent upon meeting all medical requirements for overseas assignments including comprehensive post-offer medical examination. What You Will Do Perform product implementation, modifications, and enhancements to product in accordance with specific customer specifications and implementations. Focused on team-oriented tasks while supporting the customer's mission and initiatives. Ensure training requirements (customer and company) are kept up to date and completed ahead of schedule. Monitor, analyze and characterize the performance of complex data processing systems. Isolated faults - Trace faults and distinguish between hardware and software fault sources. Recommend, initiate, and oversee actions to correct faults. Maintain sensor equipment on aircraft. Provide support on the U.S. Air Force flight-line to operate and conduct pre-mission activities, and aircraft checkout prior to flights. Integrate and updated software and hardware. Work with a global team of users, analysts, and other contractor personnel, and customers. Qualifications You Must Have Typically requires a Bachelor's in Science, Technology, Engineering, or Mathematics (STEM) and a minimum of 5+ years of prior engineering experience. Experience with military, data processing, system administration, radar, IR, or radio frequency. Experience and expertise in sensor payload maintenance and Avionics. Experience using UNIX. Comprehension of RADAR philosophy, U.S. Air Force flight line courtesies and regulations, and Solaris. Ability to deploy anywhere in the world at a moment's notice. Active and transferable U.S. government issued Secret security clearance is required prior to start date. U.S. citizenship is required, as only U.S. citizens are eligible for a security clearance. Preferred Qualifications Experience with Aircraft maintenance and flight line. Experience / knowledge using Military Equipment accounts and Integrated Maintenance Data Systems (IMDS). Experience working with SAR imagery. Effective oral and written communication abilities. Excellent teamwork skills interacting productively with end users, analysts, other internal personnel, and customers in a global team setting. Special Work Conditions Working rotating shifts is required. Travel and long working hours are anticipated. Must be able to lift 40 pounds and able to sit for long periods of time. Must be willing and able to get all inoculations required by the US military. Must be able and ready to deploy anywhere in the world at a moment's notice. Must be willing and able to deploy to environments that may include harsh living conditions (extreme heat and cold, deployed living conditions, etc.). What We Offer Our values drive our actions, behaviors, and performance with a vision for a safer, more connected world. At RTX we value: Safety, Trust, Respect, Accountability, Collaboration, and Innovation. Clearance Information: This position requires a security clearance. The Defense Industrial Security Clearance Office (DISCO), an agency of the Department of Defense, handles and adjudicates the security clearance process. More information about Security Clearances can be found on the US Department of State government website here: ************************************************ #LI-FR1 As part of our commitment to maintaining a secure hiring process, candidates may be asked to attend select steps of the interview process in-person at one of our office locations, regardless of whether the role is designated as on-site, hybrid or remote. The salary range for this role is 86,800 USD - 165,200 USD. The salary range provided is a good faith estimate representative of all experience levels. RTX considers several factors when extending an offer, including but not limited to, the role, function and associated responsibilities, a candidate's work experience, location, education/training, and key skills.Hired applicants may be eligible for benefits, including but not limited to, medical, dental, vision, life insurance, short-term disability, long-term disability, 401(k) match, flexible spending accounts, flexible work schedules, employee assistance program, Employee Scholar Program, parental leave, paid time off, and holidays. Specific benefits are dependent upon the specific business unit as well as whether or not the position is covered by a collective-bargaining agreement.Hired applicants may be eligible for annual short-term and/or long-term incentive compensation programs depending on the level of the position and whether or not it is covered by a collective-bargaining agreement. Payments under these annual programs are not guaranteed and are dependent upon a variety of factors including, but not limited to, individual performance, business unit performance, and/or the company's performance.This role is a U.S.-based role. If the successful candidate resides in a U.S. territory, the appropriate pay structure and benefits will apply.RTX anticipates the application window closing approximately 40 days from the date the notice was posted. However, factors such as candidate flow and business necessity may require RTX to shorten or extend the application window. RTX is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability or veteran status, or any other applicable state or federal protected class. RTX provides affirmative action in employment for qualified Individuals with a Disability and Protected Veterans in compliance with Section 503 of the Rehabilitation Act and the Vietnam Era Veterans' Readjustment Assistance Act. Privacy Policy and Terms: Click on this link to read the Policy and Terms
    $64k-83k yearly est. Auto-Apply 14d ago
  • Technical Support Engineering Specialist

    L3Harris 4.4company rating

    Remote support specialist job at L3Harris

    L3Harris is dedicated to recruiting and developing high-performing talent who are passionate about what they do. Our employees are unified in a shared dedication to our customers' mission and quest for professional growth. L3Harris provides an inclusive, engaging environment designed to empower employees and promote work-life success. Fundamental to our culture is an unwavering focus on values, dedication to our communities, and commitment to excellence in everything we do. L3Harris Technologies is the Trusted Disruptor in the defense industry. With customers' mission-critical needs always in mind, our employees deliver end-to-end technology solutions connecting the space, air, land, sea and cyber domains in the interest of national security. Job Title: Technical Support Engineering Specialist Job Code: 33308 Job Location: Cincinnati, OH Job Schedule: 4/10 - Employees work 10 hour days, 4 days a week Job Description: In thi full-time salary position, you will: + Be part of a production team responsible for providing second tier technical support and analysis to engineers, technicians, customers and users. + Maintain Failure Reporting ad Corrective Action System (FRACAS) database and generate failure reports as needed. + Respond to situations where first-line product support has failed to isolate or fix problems in malfunctioning product or test equipment. + Diagnose, troubleshoot, repair and debug comlex electronic and electro/mechanical products and equipment, computer systems and/or software. + Report design, failure, reliability and maintenance problems to Engineering and recommend solutions to resolve reported problems and improve test and manufacturing processes. + Assist in determining if failure is attributed to product or test equipment and ensure the root cause has been addressed and corrective actions are effectively implemented. Qualifications: + Bachelor's Degree and a minimum of 4 years of prior related experience. Graduate Degree and a minimum of 2 years of prior related experience. In lieu of a degree, minimum of 8 years of prior experience in Technical Support Engineering. + Must be able to obtain and maintain a US DoD Secret Security Clearance. + Demonstrated ability to comprehend schematic diagrams, mechanical assembly drawings, electrical and electronic test equipment, AC and DC theory, electronics, and general build processes including, but not limited to, soldering, wiring, PCB handling,and mechanical assembly. + Prior experience with safe and proper operation of basic electrical test equipment, electronic tools, and hand tools such as: oscilliscopes, digital multi-meters, micrometers, assorted gauges, logic analyzers, and assorted mechanical or electronic testing equipment, computers, and relaed ultilities and computer controlled test equipment. + Prior experience carrying out and creating comlex technical solutions. + Prior experience handling multiple projects. + Prior experience communicating effectively to a wide-range of diverse user community and presenting ideas and solutions in a user-friendly language to team members and to non-technical staff. + Prior experience working with both customers and program teams. Preferred Additional Skills: + DoD industry experience. + Active US Government Secret Security Clearance. + Knowledge of mlitary hardware design processes ad test/verification procedures. L3Harris Technologies is proud to be an Equal Opportunity Employer. L3Harris is committed to treating all employees and applicants for employment with respect and dignity and maintaining a workplace that is free from unlawful discrimination. All applicants will be considered for employment without regard to race, color, religion, age, national origin, ancestry, ethnicity, gender (including pregnancy, childbirth, breastfeeding or other related medical conditions), gender identity, gender expression, sexual orientation, marital status, veteran status, disability, genetic information, citizenship status, characteristic or membership in any other group protected by federal, state or local laws. L3Harris maintains a drug-free workplace and performs pre-employment substance abuse testing and background checks, where permitted by law. Please be aware many of our positions require the ability to obtain a security clearance. Security clearances may only be granted to U.S. citizens. In addition, applicants who accept a conditional offer of employment may be subject to government security investigation(s) and must meet eligibility requirements for access to classified information. By submitting your resume for this position, you understand and agree that L3Harris Technologies may share your resume, as well as any other related personal information or documentation you provide, with its subsidiaries and affiliated companies for the purpose of considering you for other available positions. L3Harris Technologies is an E-Verify Employer. Please click here for the E-Verify Poster in English (******************************************************************************************** or Spanish (******************************************************************************************** . For information regarding your Right To Work, please click here for English (****************************************************************************************** or Spanish (******************************************************************************************** .
    $53k-69k yearly est. 1d ago
  • Lead Support Senior Engineer

    GE Aerospace 4.8company rating

    Evendale, OH jobs

    SummaryAre you ready to see your future take flight? At GE Aerospace, we are advancing aviation technologies for today and tomorrow. Your work will contribute to the production of advanced jet engines, components, and integrated systems that power commercial and military aircraft. You'll be part of a team that embraces your drive, your curiosity, and your unique ideas and perspectives. Most importantly, you'll share in our pride and purpose that affects the lives of millions around the world! Activities contributing to the design and development of products, solutions and systems. Includes activities linked to technical improvement of existing products and components Impacts departmental operations and responsible for planning/execution. The role has some autonomy but is focused on execution of activities within an operating discipline covered by standard functional practices and procedures. Some judgment may be required but this is typically with guidance.Job Description Roles and Responsibilities Provide onsite supplier support for delivery, engineering, and quality execution. Activities would include on time delivery support, scheduling and capacity assistance, supporting design change requests, tooling design, and quality activities to include first article inspection and non-conformance generation and disposition. This work would include mechanical and/or electrical engineering for all products. Develop in-depth knowledge of technical disciplines to support these activities through training and field experience. Use prior experience and acquired technical expertise to execute policy/strategy. Work with the integrated delivery team to address specific KPI's as determined by various Advanced Programs Ops managers. Will need to work closely with the Integrated Project Team to support these processes, and must be able to work independently as on site support for that team Effectively communicate identified opportunities and challenges to the IPT and senior leadership as required Required Qualifications Bachelor's degree in engineering from an accredited university or college Minimum of 3 years of experience in design engineering This role requires the successful candidate to obtain and maintain US Government Security Clearance; prerequisite for a security clearance is U.S. citizenship Ability to travel 50% of the time Desired Characteristics Strong oral and written communication skills. Demonstrated ability to analyze and resolve problems. Ability to document, plan, market, and execute programs. Established project management skills. This role requires access to U.S. export-controlled information. Therefore, employment will be contingent upon the ability to prove that you meet the status of a U.S. Person as one of the following: U.S. lawful permanent resident, U.S. Citizen, have been granted asylee or refugee status (i.e., a protected individual under the Immigration and Naturalization Act, 8 U.S.C. 1324b(a)(3)). Additional Information GE Aerospace offers a great work environment, professional development, challenging careers, and competitive compensation. GE Aerospace is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law. GE Aerospace will only employ those who are legally authorized to work in the United States for this opening. Any offer of employment is conditioned upon the successful completion of a drug screen (as applicable). Relocation Assistance Provided: Yes
    $80k-106k yearly est. Auto-Apply 6d ago
  • Lead Support Senior Engineer

    GE Aerospace 4.8company rating

    Evendale, OH jobs

    Are you ready to see your future take flight? At GE Aerospace, we are advancing aviation technologies for today and tomorrow. Your work will contribute to the production of advanced jet engines, components, and integrated systems that power commercial and military aircraft. You'll be part of a team that embraces your drive, your curiosity, and your unique ideas and perspectives. Most importantly, you'll share in our pride and purpose that affects the lives of millions around the world! Activities contributing to the design and development of products, solutions and systems. Includes activities linked to technical improvement of existing products and components Impacts departmental operations and responsible for planning/execution. The role has some autonomy but is focused on execution of activities within an operating discipline covered by standard functional practices and procedures. Some judgment may be required but this is typically with guidance. **Job Description** **Roles and Responsibilities** + Provide onsite supplier support for delivery, engineering, and quality execution. Activities would include on time delivery support, scheduling and capacity assistance, supporting design change requests, tooling design, and quality activities to include first article inspection and non-conformance generation and disposition. This work would include mechanical and/or electrical engineering for all products. + Develop in-depth knowledge of technical disciplines to support these activities through training and field experience. Use prior experience and acquired technical expertise to execute policy/strategy. + Work with the integrated delivery team to address specific KPI's as determined by various Advanced Programs Ops managers. + Will need to work closely with the Integrated Project Team to support these processes, and must be able to work independently as on site support for that team + Effectively communicate identified opportunities and challenges to the IPT and senior leadership as required **Required Qualifications** + Bachelor's degree in engineering from an accredited university or college + Minimum of 3 years of experience in design engineering + This role requires the successful candidate to obtain and maintain US Government Security Clearance; prerequisite for a security clearance is U.S. citizenship + Ability to travel 50% of the time **Desired Characteristics** + Strong oral and written communication skills. + Demonstrated ability to analyze and resolve problems. + Ability to document, plan, market, and execute programs. + Established project management skills. _This role requires access to U.S. export-controlled information. Therefore, employment will be contingent upon the ability to prove that you meet the status of a U.S. Person as one of the following: U.S. lawful permanent resident, U.S. Citizen, have been granted asylee or refugee status (i.e., a protected individual under the Immigration and Naturalization Act, 8 U.S.C. 1324b(a)(3))._ **Additional Information** GE Aerospace offers a great work environment, professional development, challenging careers, and competitive compensation. GE Aerospace is an Equal Opportunity Employer (****************************************************************************************** . Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law. GE Aerospace will only employ those who are legally authorized to work in the United States for this opening. Any offer of employment is conditioned upon the successful completion of a drug screen (as applicable). **Relocation Assistance Provided:** Yes GE Aerospace is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law.
    $80k-106k yearly est. 16d ago
  • PharmaSuite Engineer, Technical Support

    Rockwell Automation 4.4company rating

    Mayfield Heights, OH jobs

    Rockwell Automation is a global technology leader focused on helping the world's manufacturers be more productive, sustainable, and agile. With more than 28,000 employees who make the world better every day, we know we have something special. Behind our customers - amazing companies that help feed the world, provide life-saving medicine on a global scale, and focus on clean water and green mobility - our people are energized problem solvers that take pride in how the work we do changes the world for the better. We welcome all makers, forward thinkers, and problem solvers who are looking for a place to do their best work. And if that's you we would love to have you join us! The Consultant Engineer provides advanced technical and functional support for Rockwell Automation's FactoryTalk Information Software portfolio, with a primary focus on Life Sciences solutions such as PharmaSuite. You will help customers maintain validated manufacturing systems by resolving complex application, platform, and product‑related issues. You will work with cutting‑edge MES technologies within regulated industries and contribute to the success of mission‑critical customer operations. You will report to the Senior Manager, Global Application Support and have a hybrid schedule working in Mayfield Heights, OH or Milwaukee, WI. Your Responsibilities: Provide advanced functional and technical support for the FactoryTalk Information Software suite with emphasis on Life Sciences MES (e.g., PharmaSuite). Resolve complex application, integration, infrastructure, and performance issues. Support customer environments through phone, screen sharing, and email interactions with L3 support teams. Analyze system behavior across MES, ERP, databases, servers, and network layers. Provide after‑hours and weekend support which may be required on a rotational basis to support 24x7 customers. The Essentials - You Will Have: Bachelor's degree in Electrical Engineering, Computer Engineering, Computer Science, Information Systems, or related field Legal authorization to work in the U.S. We will not sponsor individuals for employment visas, now or in the future, for this job opening. The Preferred - You Might Also Have: 8+ years of experience in industrial automation, MES, or process systems engineering. Installation, configuration, and administration experience with: Linux and Windows Server environments Microsoft SQL Server, Oracle RDBMS Web-based applications and relational databases Open-source technologies (Apache, Tomcat, JBoss, ActiveMQ) Containerized platforms (Docker, Kubernetes, Helm) Programming experience in Java, JavaScript, SQL, Eclipse, or equivalent languages. Familiarity with protocols such as OPC, LDAP, SSL/TLS, REST APIs, and web services. Experience with Jira, Git, SSRS, cloud computing (Microsoft Azure), and storage/networking technologies. What We Offer: Health Insurance including Medical, Dental and Vision 401k Paid Time off Parental and Caregiver Leave Flexible Work Schedule where you will work with your manager to enjoy a work schedule that can be flexible with your personal life. To learn more about our benefits package, please visit at ******************** At Rockwell Automation we are dedicated to building a diverse, inclusive and authentic workplace, so if you're excited about this role but your experience doesn't align perfectly with every qualification in the job description, we encourage you to apply anyway. You may be just the right person for this or other roles. This position is part of a job family. Experience will be the determining factor for position level and compensation. #LI-Hybrid #LI-AC1 We are an Equal Opportunity Employer including disability and veterans. If you are an individual with a disability and you need assistance or a reasonable accommodation during the application process, please contact our services team at *****************. Rockwell Automation's hybrid policy aligns that employees are expected to work at a Rockwell location at least Mondays, Tuesdays, and Thursdays unless they have a business obligation out of the office.
    $62k-82k yearly est. Auto-Apply 3d ago

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