Information Technology Support Manager jobs at Harris & Harris Solicitors

Title: Jr. System Support Analyst MUFG Investor Services is part of the Mitsubishi UFJ Union Financial Group (MUFG), one of the largest financial groups in the world. As such we are dedicated to providing our clients with the top-quality service and our employees with a rewarding career. To our clients, we provide record-keeping, reporting and transaction management services to the Private Equity community. This includes overseeing fund administration across various asset classes including Merchant Banking, Venture Capital, Real Estate and Fund Related Investments which includes fund of private equity funds, secondary funds and co-investment funds. MUFG also provides customized reporting, analysis and transaction management for foundations, pension plans and other private equity investors interested in a consolidated view of their entire alternative and traditional investment portfolio. To our employees we offer a stimulating environment where they can grow as a professional and develop long term careers, not just another job. To this end we ensure our professionals have the support to achieve their career development and goals including professional certification reimbursement programs. In addition to competitive salaries, a casual work environment and an excellent benefits program we give our employees the chance to give back to the community through our social service activities. We celebrate our employee's successes and believe successful employees lead to successful businesses. If you take pride in your work and want to take pride in your employer- contact us. Job Description: MUFG is seeking a System Support Analyst with a strong accounting and/or financial background to join our team. This growth-oriented position will have the primary responsibility of supporting the applications used by MUFG. This individual will be responsible for responding to user submitted tickets, processing the ticket's request, and working with the business and/or technology to facilitate any testing or answer any questions under the direction of the Sr. System Support Manager. An understanding of current accounting principles and how they are applied to the accounting and financial reporting of Private Equity Fund of Funds is strongly preferred but not required. Responsibilities: Reviewing and processing user submitted tickets in a timely manner. Research and resolve application issues as directed by the Sr. System Support Manager. Ensure user submitted help tickets have the appropriate documentation attached to the ticket as directed by the Sr. System Support Manager. Ensure user submitted help tickets have been resolved and closed appropriately Review and update user documentation describing the “best practices and processes” for using the system under the direction of the Sr. System Support Manager. Maintain a working knowledge of current accounting principles as they pertain to Private Equity and the systems used by MUFG. Perform user access reviews for applications used by MUFG. Maintenance and support of daily operations related to applications used by MUFG. Technical Skills: Strong Excel and analytical skills. Knowledge of Vlookups, pivot tables, and table functions. SQL Server Management knowledge and experience preferred but not required. Requirements: College degree with a major in Accounting, Finance, Management Information Systems or related field. Minimum GPA of 3.0. One or two years of relevant work experience required. Proactive, resourceful, strong work ethic, team player. Ability to manage and reorganize competing priorities. Excellent communication skills, both written and verbal. Knowledge of Private Equity, Investran, ServiceNow, and/or eFront Applications is preferred.

Source One is a consulting services company and we're currently looking for the following individual to work as a consultant to our client, an autonomous vehicle company in Austin, TX. Job Title: Technical Support Engineer - Contractor Pay Rate: $34/hr (W-2) Initial Duration: 12 months Work Schedule: Evening shift, 2:00pm-11:00pm, Tuesday-Saturday Description: Seeking a Technical Support Engineer to perform in-depth diagnostics on robot systems running NixOS, restore services, and clearly document and escalate incidents to development teams when needed. In this role, you'll work directly on live systems, analyzing logs, troubleshooting via SSH, and managing internal services to ensure operational reliability. The ideal candidate is a technically curious, analytical problem-solver with strong communication skills and a methodical approach to troubleshooting. You're comfortable working hands-on in Linux environments, learning new tools quickly, and taking ownership of issues from diagnosis through resolution. As a Technical Support Engineer, you'll: - Diagnose onboard robot systems via SSH, performing rapid triage and resolving hardware/software issues. - Review system health and logs (uptime, CPU/RAM/disk usage, time sync, systemd status, journalctl, dmesg) and execute updates or service restarts as needed. - Maintain NixOS systems, verify version integrity, and complete post-update health checks. - Use command-line tools for configuration, navigation, and log collection (grep, awk, sed, tar, nano/vim, chmod/chown, tmux). - Conduct basic network diagnostics (ip addr/link/route) and analyze Grafana dashboards to correlate and confirm system alerts. - Support hardware-level troubleshooting by identifying faulty components and validating replacements. - Communicate effectively across teams using Slack and YouTrack, maintaining precise documentation of actions and findings. Daily Tasks: - Diagnostics on onboard systems via SSH - Connect to robots over ssh, usage of internal pipeline utilities for check up and debug - Working with dashboards, analyzing log files, identifying anomalies - Perform rapid triage checking uptime, CPU/RAM/disk check-up, free space checks, time/synchronization health Required Skills: - Strong Linux CLI skills and comfort working on production hosts via SSH - Proven ability to interpret system/service logs and reason from symptoms to root causes - Practical knowledge of systemd/journalctl and basic networking tools - Familiarity with NixOS concepts and workflows (or readiness to learn quickly) - Clear written communication (incident notes, escalation summaries)

IT Support Desk Manager - Information Technology Department; Home Office Branch Banking • Full-Time • Information Technology - Support Scott Credit Union is hiring a IT Support Desk Manager in Edwardsville, IL to lead key initiatives that enhance our technology support operations and ensure an exceptional experience for our employees and members. We're looking for someone who excels at managing IT service delivery, streamlining processes, and fostering collaboration across departments. elevate our brand and strengthen our connection with the community. If you thrive in a fast-paced, service driven environment and are passionate about delivering impactful results, we'd love to have you on our award-winning team. Schedule: Full-time | Monday-Friday, Saturdays as needed Work Location Status: Fully on-site for the first 30-90 days at the Edwardsville, IL Headquarters. After successful completion of probationary period, position may be eligible for hybrid or remote work. *Employees in hybrid or remote roles may be required to return on-site periodically for meetings, events, or other work-related needs as determined by their manager. About the Role The IT Support Desk Manager performs a combination of duties mainly related, but not limited to, the management of branch technology which includes troubleshooting and repairing those systems. Lead and assist with companywide projects and maintenance activities. This position also is responsible for change management and problem coordination. This role will be responsible for maintaining and maturing these processes. This also includes leading the Change Advisory Board for SCU IT. Assist with the procurement of hardware, software and services managed by the information technology department. Create and maintain operating guidelines, policies and procedures and ensure adherence to the same. Why Join Scott Credit Union? Scott Credit Union has been designated a Top Workplace by the St. Louis Post-Dispatch and USA Today for our people-first culture and strong employee engagement. We invest in our diverse team with competitive benefits, meaningful work, and clear paths for growth. Benefits include: 11 paid holidays and competitive PTO 401(k) with employer match Medical, dental, vision, and life insurance Short-Term Disability, including maternity leave Tuition reimbursement program “Dress for your day” policy Career advancement opportunities Supportive, team-oriented culture What You'll Do Plan, procure, install, or coordinate installation and maintain branch technology and branch software for department capital and operational cost expenditure planning and forecasting. Collaborate with other departments and branches of the Credit Union to ensure technology is supporting their business needs as expected and identify areas where technology can solve problems and/or automate operations. Oversee support technicians, partners, and services providers to ensure system uptime and reliability meet set service level agreements and targets. Management of technical support and endpoint engineering staff including daily work assignments, project prioritization, onboarding/off-boarding, learning and development planning, on-call and other work scheduling, etc. Stay informed of the advancements in technology and recommend ways to: develop team members technical abilities, improve the infrastructure and processes to offer low cost, secure, reliable and efficient network operations. Assist with technology budget, plan, and other strategic planning activities. What You Bring Bachelor's Degree in Information Technology related field plus six (6) years of experience in a management role or in an IT role with the same or similar job responsibilities; OR Associate Degree in Information Technology related field plus seven (7) years of experience in a management role or in an IT role with the same or similar job responsibilities; OR Nine (9) years of experience in engineering/project management role or in an IT role with the same or similar job responsibilities. Valid driver's license and must qualify for automobile insurance coverage at normal insurance rates. Is This You? You're energized by creating meaningful connections and delivering strategic solutions You stay focused under pressure and prioritize precision in your work You take initiative, own your projects, and consistently aim for high-quality results You're looking to build a long-term career where your skills can grow and evolves Our Commitment At Scott Credit Union, our purpose is to support members through every phase of their financial journey. We believe in accountability, integrity, diversity, service excellence, and continuous growth-for both our members and our employees. Apply today to join a trusted organization that values your contribution and invests in your future. If selected, next steps may include a phone or in-person interview. it support, help desk, technical support, financial institution, compliance, information technology, leadership,

The position will start off remote then transition to in office once our corporate office is open in Hendersonville, TN. Currently only considering local candidates. Firefighters First Federal Credit Union has proudly been serving the firefighter community since 1935. We have built trusting relationships within the fire family as the nation's largest exclusive firefighter credit union. Our commitment to providing our members with exceptional financial products and services, along with our legendary service, has allowed us to grow our membership nationally. Join a team that values its employees, invests in professional growth, and makes an impact in the firefighter community. Currently, we have an immediate opening for a Manager, Service Desk Support to join our team in Hendersonville, TN! The Manager of Service Desk Support oversees the day-to-day operations of the Credit Union's Technical Support function, ensuring reliable, efficient, and user-focused technology services across all areas and locations. This role is both managerial and hands-on, responsible for leading the ServiceDesk team, ensuring adherence to service level agreements (SLAs), and maintaining the overall health and functionality of the Credit Union's IT systems. The Manager serves as a key liaison between end users, IT staff, and leadership to promote continuous improvement in service delivery. Primary Responsibilities: Overseeing daily Service Desk operations, allocating resources, and ensuring timely resolution of incidents and service requests. Administering and optimizing the helpdesk ticketing system to maintain SLA compliance. This includes managing escalations and reviewing KPIs regularly to enhance efficiency and service quality. Serving as the escalation point for complex technical issues while also providing direct support for hardware, software, application, and executive support needs, including providing off-hours assistance when required. Ensuring optimal performance across credit union locations by coordinating site visits, maintaining accurate IT asset inventories, and reviewing Active Directory objects for compliance. Developing technical documentation and training materials promoting a collaborative culture focused on continuous improvement and service excellence. Leadership Responsibilities: Regularly meeting with each team member to coach and mentor to ensure alignment around FFCU's mission, vision, and values. Providing team members with training, tools, and resources to successfully perform their jobs. Holding teams accountable for meeting all service level agreements, ensuring the team's work is accurate/efficient, and providing coaching, feedback, or training as needed. Providing and ensuring development opportunities are available for team members as part of their overall career path with the Credit Union. Leading change by identifying opportunities that consistently raise the bar and improve service levels. Assisting the Credit Union with executing the business plan of the organization. Basic Qualifications: Education: Bachelor's degree in Information Technology, Computer Science, Business, or related field required. Minimum 10 years of experience in an enterprise Microsoft environment supporting Windows, Exchange, Active Directory, Teams, and various end-user computing hardware. Minimum of the last 2 years in a supervisory or leadership role. Proficient in supporting a distributed remote work environment. Proficient in setting up various hardware components (docking station, usb devices, display technologies, Headsets and Webcams). Demonstrated ability to quickly learn new software applications and technologies. Firefighters First Federal Credit Union is an Equal Employment Opportunity employer. We do not discriminate based upon race, color, religion, age, gender, marital status, physical or mental disability, medical condition, pregnancy, sexual orientation, gender identity or expression, national origin, veteran status, genetic information, or any other status protected under federal, state, or local law. Firefighters First Federal Credit Union is committed to providing access, equal opportunity and reasonable accommodation for individuals with disabilities in employment, its services, programs, and activities. To request reasonable accommodation, contact Human Resources at ***********************.

Job Description and Requirements Randolph-Brooks Federal Credit Union is currently searching for an experienced and talented IT Platform Services Manager to join our amazing IT Platform Services team! The IT Platform Services Manager will have the ability to work a hybrid schedule (remote/onsite) after a period of training (time frame may vary). Training will take place at the RBFCU Administrative Service Center: 1 Ikea-RBFCU Pkwy, Live Oak, Texas 78233. All applicants must reside within the state of Texas and have the capability of performing all of the work from their home in Texas. To successfully work from home, employees must have access to a minimum internet connection as noted by RBFCU. Must have a reliable home internet provider and the ability to hard wire a connection directly to modem (Ethernet cable provided). Must be able to provide a workspaces at home that is safe, suitable for work, and within a distraction free environment. The IT Platform Services Manager is a technical leader responsible for managing teams of Systems Administrators and Engineers in the effective administration of technology systems to facilitate operational and strategic outcomes. Areas of oversight include server and database administration, vulnerability management, and implementation of automation solutions. Essential Functions and Responsibilities: Provide training, coaching, mentoring and communication regarding employee performance Ensure adherence to policies, procedures and guidelines by all designated team members Ensure all technologies are kept current and in compliance with internal and regulatory recommendations Maintain current technical and process knowledge to effectively guide solution design and troubleshooting Conduct capacity planning and performance analysis of applicable systems and infrastructure Prepare and maintain disaster recovery and business continuity plans for information systems to ensure business risks are addressed within appropriate recovery timeframes Ensure teams provide efficient support for all IT disciplines as defined by internal support SLAs Participate in Platform Services projects as SME or advisory role to support mature technical solution design and facilitate business outcomes Mentor and train team members for effective succession planning Respond to after-hours emergency calls or planned after-hours events as designated All other duties as assigned (note: essential functions and responsibilities may change or new ones may be assigned at any time with or without notice) Requirements: Bachelor's degree in Information Systems, Computer Science, or closely related field; OR successful completion of a relevant program from an accredited technical school; OR an equivalent of four years of work-related experience in lieu of degree Minimum of five years of job-related experience Minimum of five years technical systems administration/engineering experience Experience with Oracle Experience with SQL Experience with Linux Experience with general database technologies and principles Experience with Linux technologies and principles Experience with storage area network technologies Experience with DNS, DHCP concepts Working knowledge of IT Security vulnerability management best practices Understanding of networking concepts All qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, or other legally protected status.

JOB SUMMARYUHY is a global accounting network with 330 offices and 8,600 staff in 101 countries. In the United States, UHY provides audit & assurance, tax, advisory, and consulting services. Our Resource Solutions Group delivers specialized services for the Office of the CFO, offering experienced interim professionals for a wide range of accounting and finance projects.JOB DESCRIPTION Leverage your expertise to drive mission-critical accounting and finance projects for mid-market to large-size clients. As an experienced professional, you'll address complex challenges across diverse industries. Ideal Candidate Profile Self-starter who thrives in dynamic environments Quickly assesses situations and develops effective solutions Works independently while collaborating with client teams Example Responsibilities and types of engagements: Serve as Interim Controller, overseeing financial operations Manage accounting functions, transactions, and month-end closings Prepare and analyze financial statements, budgets, and forecasts Implement and monitor internal controls for regulatory compliance Lead special projects (e.g., system transitions, audit preparations, M&A financial integrations) Requirements 10+ years of experience in accounting, finance, or related fields Experience working in complex, multi-entity corporations Exceptional problem-solving skills Strong self-motivation and initiative in ambiguous situations Proficiency in accounting applications (e.g., NetSuite, Oracle, SAP) and data analysis tools Bachelor's degree CPA or equivalent certification preferred Effective communication skills across all organizational levels Ability to pass thorough background checks (criminal, credit, education, certification, references) We Offer Diverse project opportunities with mid-market to large enterprises Comprehensive benefits: Medical/dental/vision insurance, Paid Time Off, Paid Holidays, 401K, Life Insurance WHO WE ARE UHY is one of the nation's largest professional services firms providing audit, tax, consulting and advisory services to clients primarily in the dynamic middle market. We are trailblazers who bring our experience from working within numerous industries to our clients so that we can provide them with a 360-degree view of their businesses. Together with our clients, UHY works collaboratively to develop flexible, innovative solutions that meet our clients' business challenges. As an independent member of UHY International, we are proud to be a part of a top 20 international network of independent accounting and consulting firms. WHAT WE OFFER POSITIVE WORK ENVIRONMENT Enjoy a collaborative and supportive work environment where teamwork is valued. ATTRACTIVE COMPENSATION PACKAGES Our compensation is competitive and tailored to reflect the role, qualifications, and expertise of each individual. COMPREHENSIVE BENEFIT PACKAGE Access comprehensive benefits including group health insurance, dental and vision coverage, 401(k) retirement plans, and generous paid time off (PTO) allowances.

About this role At BlackRock, we are all connected by one mission: to help more and more people experience financial well-being. Our clients, and the people they serve, are saving for retirement, paying for their children's educations, buying homes and starting businesses. Their investments also help to strengthen the global economy: support businesses small and large; finance infrastructure projects that connect and power cities; and facilitate innovations that drive progress. This mission would not be possible without our smartest investment - the one we make in our employees. It's why we're dedicated to creating an environment where our colleagues feel welcomed, valued and supported with networks, benefits and development opportunities to help them thrive. Your team Join our global team of cyber security experts, protecting our business and developing exciting capabilities on the frontline of cyber defense. Apply your passion and knowledge of cyber security to improve the security of internal and external business workflows by supporting optimal cybersecurity control alignment and empower all employees to protect information our clients and investors entrust us with, and the systems and technology that enable our mission. Your Responsibilities This individual will be part of the Cyber Administration team that is responsible for: Cyber Diligence - Identify control gaps and potential cyber risks impacting technology infrastructure and the critical service provider ecosystem through supply chain security and pre-M&A assessment activities, new technology security reviews. Cyber Governance - Provide centralized oversight for cybersecurity policy and risk management, including content management for Information Security's policy library; contracting with service providers and clients; audit, assessment, and attestation activities. Cyber Partnerships - Support internal stakeholder enablement and client due diligence requests. Cyber Training & Awareness - Embed a culture of “students of security” through delivery of the global cyber training and awareness program, including via InfoSec communications and maintenance of the InfoSec Hub, training library, and periodic testing (e.g., phishing assessment program, WarGames program). Talent Management - Manage talent strategy and employee experience for Information Security. BlackRock is committed to building great Cyber Security careers for our people, and we are looking for an individual with a passion for cyber security defense to continue the growth of our exceptional team. You have… Strong documentation and process-oriented background with leading and managing complex Technology projects. The ability to effectively influence others to account for the plans and collaborative behaviors for results. Ability to communicate complex and technical issues to diverse audiences, orally and in writing, in an easily understood, authoritative, and actionable manner. Ability to identify and assesses the cybersecurity threats, risks and controls to cost-effectively mitigate risks. Ability to react to high pressure dynamic changing environments. Excellent prioritization capabilities, with an aptitude for breaking down work into manageable parts, effectively assessing the priority and time required to complete each part. Ability to work on several tasks simultaneously and pay attention to sources of information from inside and outside one's network within an organization. Ability to apply original and innovative thinking to produce new ideas and create innovative products, solutions, or approaches. A discipline and interpersonal skills to work well in a global environment, complementing teams in multiple remote locations. For XDE-Regional - Delaware Only the salary range for this position is USD$110,000.00 - USD$138,000.00 . Additionally, employees are eligible for an annual discretionary bonus, and benefits including healthcare, leave benefits, and retirement benefits. BlackRock operates a pay-for-performance compensation philosophy and your total compensation may vary based on role, location, and firm, department and individual performance. Our benefits To help you stay energized, engaged and inspired, we offer a wide range of benefits including a strong retirement plan, tuition reimbursement, comprehensive healthcare, support for working parents and Flexible Time Off (FTO) so you can relax, recharge and be there for the people you care about. Our hybrid work model BlackRock's hybrid work model is designed to enable a culture of collaboration and apprenticeship that enriches the experience of our employees, while supporting flexibility for all. Employees are currently required to work at least 4 days in the office per week, with the flexibility to work from home 1 day a week. Some business groups may require more time in the office due to their roles and responsibilities. We remain focused on increasing the impactful moments that arise when we work together in person - aligned with our commitment to performance and innovation. As a new joiner, you can count on this hybrid model to accelerate your learning and onboarding experience here at BlackRock. About BlackRock At BlackRock, we are all connected by one mission: to help more and more people experience financial well-being. Our clients, and the people they serve, are saving for retirement, paying for their children's educations, buying homes and starting businesses. Their investments also help to strengthen the global economy: support businesses small and large; finance infrastructure projects that connect and power cities; and facilitate innovations that drive progress. This mission would not be possible without our smartest investment - the one we make in our employees. It's why we're dedicated to creating an environment where our colleagues feel welcomed, valued and supported with networks, benefits and development opportunities to help them thrive. For additional information on BlackRock, please visit @blackrock | Twitter: @blackrock | LinkedIn: ********************************** BlackRock is proud to be an equal opportunity workplace. We are committed to equal employment opportunity to all applicants and existing employees, and we evaluate qualified applicants without regard to race, creed, color, national origin, sex (including pregnancy and gender identity/expression), sexual orientation, age, ancestry, physical or mental disability, marital status, political affiliation, religion, citizenship status, genetic information, veteran status, or any other basis protected under applicable federal, state, or local law. View the EEOC's Know Your Rights poster and its supplement and the pay transparency statement. BlackRock is committed to full inclusion of all qualified individuals and to providing reasonable accommodations or job modifications for individuals with disabilities. If reasonable accommodation/adjustments are needed throughout the employment process, please email Disability.Assistance@blackrock.com. All requests are treated in line with our privacy policy. BlackRock will consider for employment qualified applicants with arrest or conviction records in a manner consistent with the requirements of the law, including any applicable fair chance law.

The Assurance Senior, Technology Risk Assurance is responsible for assisting in the planning of the IT audit engagement and executing the IT risk assessment and control evaluation to determine impact of controls on financial audit procedures. In this role, the Assurance Senior, Technology Risk Assurance will be charged with designing and executing procedures to understand and test the client IT environment and related IT general controls (ITGCs) including, but not limited to, IT system logical access, change management, and IT operational controls, as well as testing business process controls, key reports, and information produced by entity (IPE) for various client industry environments. Additionally, the Assurance Senior, Technology Risk Assurance will be responsible for providing training, mentoring and technical guidance to IS Assurance Associates. Job Duties: Risk and Controls Focus Applies knowledge and understanding of IT risks and controls by: Understanding and documenting client environments and the impact that IT has on related audit risks Identifying controls that help mitigate the risks associated with IT in relation to the client environment Obtaining and documenting an understanding of the client control environment, designing test procedures, conducting, and documenting tests of controls Documenting results of procedures, as well as deficiencies, and assessing the impact of these procedures on the overall financial reporting control environment Reading and reviewing client information and control documentation, ensuring accuracy and completeness of information, and ensuring that all supporting information is documented in the workpapers, and appropriate testing is performed Identifying complex issues and bringing them to the attention of the team and management where necessary for resolution Communicating to the client areas to improve processes, strengthen controls, mitigate risks, and/or increase efficiency Developing and maintaining relationships with client personnel and management Professional Competence Applies knowledge and understanding of professional standards; application of the principles contained in professional standards; and the ability to document and communicate an understanding and application of professional standards on an engagement by: Applying knowledge of auditing theory, a sense of professional skepticism, and the use of BDO audit manuals Applying auditing standards and methodology to various client situations Identifying complex issues, including deviations, and working through complex situations collaboratively with the team and client, seeking the counsel of BDO technical experts as needed Applying knowledge to identify instances where testing may be reduced or expanded and providing counsel to the members of the audit team Preparing and communicating results of procedures to the client Other Applies knowledge and understanding of governing principles; and documenting and communicating an understanding and application of these principles by: Planning and executing IT audits, including obtaining an understanding of the IT environment, risk and controls, and designing and executing procedures to evaluate them Building a knowledge base by reading and understanding methodology, relevant standards, and regulations Reading and reviewing clients' information and documentation, ensuring accuracy and completeness, and ensuring that all supporting information is documented in the workpapers and through appropriate testing Applying BDO methodology, industry standards and guidance, and new pronouncements to client situations Supervisory Responsibilities: Establishes deadlines and executes procedures and oversight to meet set deadlines Sets the tone for teamwork by supporting others in their work and delivering on commitments made to team members and clients Reviews work performed by associate staff, provides feedback, and detail-reviews all procedures performed Teaches/coaches associate team members to provide on-the-job learning Tracks status, schedule, and budget for reporting to the team and the client Qualifications, Knowledge, Skills and Abilities: Education: Bachelor's degree in Accounting, Computer Science, or Information Systems, required Master's degree in Information Systems or other relevant advanced degree, preferred Experience: More than two (2) years of IT audit and/or related risk and controls experience, required More than one (1) years of supervisory experience, required Public accounting experience, highly desired Proficient with PCAOB and AICPA audit standards, required Performing audit test of design, implementation and operating effectiveness procedures for public companies preferred Experience with performing review of and testing around third-party attestation (SOC) reports, preferred License/Certifications: CPA, CISA, CISM, CRISC, CGEIT, CISSP and/or CFE certification, strongly preferred Software: Proficient in the use of Microsoft Office Suite, required Exposure to various industry ERP applications, highly preferred Language: N/A Other Knowledge, Skills & Abilities: Excellent verbal and written communication skills Strong analytical and basic research skills Solid organizational skills especially ability to meet project deadlines with a focus on details Ability to successfully multi-task while working independently or within a group environment Proven ability to work in a deadline-driven environment and handle multiple projects simultaneously Ability to build and maintain strong relationships with client personnel Ability to encourage team environment on engagements and contribute to the professional development of assigned personnel Ability to act as primary contact on assigned engagements Successfully interact with professionals at all levels Advanced knowledge of internal controls Ability to travel up to 30% Individual salaries that are offered to a candidate are determined after consideration of numerous factors including but not limited to the candidate's qualifications, experience, skills, and geography. California Range: $85,000 - $125,000 Illinois Range: $78,000 - $87,000 NYC/Long Island/Westchester Range: $80,000 - $115,000

The Senior Associate, Data Risk & Security (DRS) will be responsible for providing risk consulting and issues resolution to clients in the areas of general IT controls, IT application controls, information technology process improvement, pre and post systems implementations, and IT security, specifically in a banking environment (commercial and/or retail banking). In this role, the Senior Associate, Data Risk & Security participates in all stages of IT internal audits or IT consulting engagements, and provides assistance with planning, field work, engagement wrap-up and report composition, along with providing recommendations to address client risks. Job Duties: Acts as primary contact for clients regarding basic questions and information Develops and monitors budgets (budget-to-actual) for all assigned engagements Conducts informational interviews, and facilitates meetings with clients during engagement process Obtains information, documents and data from clients to support the completion of analysis and research of client issues Documents and analyzes client processes, risks and controls, with guidance and direction from senior DRS professionals Reviews client contracts and develops contract summaries, including key provisions and financial information based on type of contract Develops initial deliverables and/or solutions to client issues Reassesses risk, and communicates with other BDO professionals and/or client, as necessary Assists with management of engagements to ensure engagement metrics are achieved Utilizes research tools, databases and trade publications to develop an understanding of a client's industry Develops relationships with client personnel and management members Prepares formal and informal presentations for client meetings Partners with RAS leadership to complete research and draft proposals and reports, as necessary Implements project plans, and maintains all documentation and work papers associated with client engagements Maintains the confidence of all documentation and work papers associated with client engagements Conducts risk assessment of assigned department or functional area in established / required timeline, while overseeing staff Establishes risk-based IT audit programs Determines scope of review in conjunction with the engagement manager Documents financial reporting cycles or internal audit area, and identifies key controls Assesses internal control design and operational effectiveness Conducts audit testing of specified area, and identifies reportable issues and dimension of risk Determines compliance with appropriate legislation and/or audit policies and procedures Communicates findings to senior management, and drafts comprehensive report of audited area Stays abreast of current developments in IT technology, cloud services, IT security breaches, auditing standard updates and other emerging issues which may impact the audit process Other duties as required Supervisory Responsibilities: Supervises the day-to-day workload of Data Risk & Security Associates on assigned engagements, and reviews work product Ensures DRS Associates are trained on all relevant audit software and engagement processes and procedures Delivers periodic performance feedback, and completes performance evaluations for DRS Associates Acts as mentor to DRS Associates, as appropriate Qualifications, Knowledge, Skills and Abilities: Education: Bachelor's degree in Information Technology, Computer Science, Accounting, or Finance, required Experience: Two (2) or more years of experience within a public accounting firm or industry environment performing internal audit, IT audit, consulting or risk services, required Experience with IT internal controls, including design and testing of controls, required Experience with IT Audit and Sarbanes Oxley, with a focus in entities wide risk assessment, required One (1) or more years of supervisory experience, preferred Experience performing IT Security audits and third-party vendor risk assessments, preferred License/Certifications: CISA, CISM, CISSP, or other equivalent certification, preferred Software: Proficient in the use of Microsoft Office Suite, specifically Excel and Word, required Experience auditing various mainstream ERP applications (i.e., SAP, Oracle, etc.), preferred Experience with various IT audit applications and research tools, preferred Working knowledge of data visualization and analytics software such as PowerBI, Alteryx, Tableau or other, preferred Other Knowledge, Skills & Abilities: Knowledge of: Automated business systems, program change management controls, input, processing and output controls and related audit techniques Various network architectures and operating systems Network access security methods such as firewalls, proxies, virtual private networks, and IDS/IPS Physical facilities and equipment access controls Cloud security and third-party vendor risks Logical data and application access controls Disaster recovery and business continuity methods Solid understanding and capable of planning and coordinating the stages to perform an IT audit Knowledge of internal accounting controls, professional standards and regulations and systems Strong verbal and written communication skills Ability to adapt style and messaging to effectively communicate with professionals at all levels both within the client organization and the Firm Ability to successfully multi-task while working independently and within a group environment Superior analytical and diagnostic skills Capable of working in a demanding, deadline driven environment with a focus on details and accuracy Ability to adapt to rapidly changing environments successfully Solid organizational skills, especially the ability to meet project deadlines with a focus on details Capable of effective managing a team of professionals and delegating work assignments, as needed Capacity to build and maintain strong relationships with client personnel Ability to travel, as needed Individual salaries that are offered to a candidate are determined after consideration of numerous factors including but not limited to the candidate's qualifications, experience, skills, and geography. California Range: $85,000 - $100,000 Colorado Range: $85,000 - $100,000 Illinois Range: $85,000 - $100,000 Maryland Range: $85,000 - $100,000 Minnesota Range: $85,000 - $100,000 NYC/Long Island/Westchester Range: $85,000 - $100,000 Washington Range: $85,000 - $100,000 Washington DC Range: $85,000 - $100,000

The Senior Associate, Data Risk & Security (DRS) will be responsible for providing risk consulting and issues resolution to clients in the areas of general IT controls, IT application controls, information technology process improvement, pre and post systems implementations, and IT security, specifically in a banking environment (commercial and/or retail banking). In this role, the Senior Associate, Data Risk & Security participates in all stages of IT internal audits or IT consulting engagements, and provides assistance with planning, field work, engagement wrap-up and report composition, along with providing recommendations to address client risks. Job Duties: * Acts as primary contact for clients regarding basic questions and information * Develops and monitors budgets (budget-to-actual) for all assigned engagements * Conducts informational interviews, and facilitates meetings with clients during engagement process * Obtains information, documents and data from clients to support the completion of analysis and research of client issues * Documents and analyzes client processes, risks and controls, with guidance and direction from senior DRS professionals * Reviews client contracts and develops contract summaries, including key provisions and financial information based on type of contract * Develops initial deliverables and/or solutions to client issues * Reassesses risk, and communicates with other BDO professionals and/or client, as necessary * Assists with management of engagements to ensure engagement metrics are achieved * Utilizes research tools, databases and trade publications to develop an understanding of a client's industry * Develops relationships with client personnel and management members * Prepares formal and informal presentations for client meetings * Partners with RAS leadership to complete research and draft proposals and reports, as necessary * Implements project plans, and maintains all documentation and work papers associated with client engagements * Maintains the confidence of all documentation and work papers associated with client engagements * Conducts risk assessment of assigned department or functional area in established / required timeline, while overseeing staff * Establishes risk-based IT audit programs * Determines scope of review in conjunction with the engagement manager * Documents financial reporting cycles or internal audit area, and identifies key controls * Assesses internal control design and operational effectiveness * Conducts audit testing of specified area, and identifies reportable issues and dimension of risk * Determines compliance with appropriate legislation and/or audit policies and procedures * Communicates findings to senior management, and drafts comprehensive report of audited area * Stays abreast of current developments in IT technology, cloud services, IT security breaches, auditing standard updates and other emerging issues which may impact the audit process * Other duties as required Supervisory Responsibilities: * Supervises the day-to-day workload of Data Risk & Security Associates on assigned engagements, and reviews work product * Ensures DRS Associates are trained on all relevant audit software and engagement processes and procedures * Delivers periodic performance feedback, and completes performance evaluations for DRS Associates * Acts as mentor to DRS Associates, as appropriate Qualifications, Knowledge, Skills and Abilities: Education: * Bachelor's degree in Information Technology, Computer Science, Accounting, or Finance, required Experience: * Two (2) or more years of experience within a public accounting firm or industry environment performing internal audit, IT audit, consulting or risk services, required * Experience with IT internal controls, including design and testing of controls, required * Experience with IT Audit and Sarbanes Oxley, with a focus in entities wide risk assessment, required * One (1) or more years of supervisory experience, preferred * Experience performing IT Security audits and third-party vendor risk assessments, preferred License/Certifications: * CISA, CISM, CISSP, or other equivalent certification, preferred Software: * Proficient in the use of Microsoft Office Suite, specifically Excel and Word, required * Experience auditing various mainstream ERP applications (i.e., SAP, Oracle, etc.), preferred * Experience with various IT audit applications and research tools, preferred * Working knowledge of data visualization and analytics software such as PowerBI, Alteryx, Tableau or other, preferred Other Knowledge, Skills & Abilities: * Knowledge of: * Automated business systems, program change management controls, input, processing and output controls and related audit techniques * Various network architectures and operating systems * Network access security methods such as firewalls, proxies, virtual private networks, and IDS/IPS * Physical facilities and equipment access controls * Cloud security and third-party vendor risks * Logical data and application access controls * Disaster recovery and business continuity methods * Solid understanding and capable of planning and coordinating the stages to perform an IT audit * Knowledge of internal accounting controls, professional standards and regulations and systems * Strong verbal and written communication skills * Ability to adapt style and messaging to effectively communicate with professionals at all levels both within the client organization and the Firm * Ability to successfully multi-task while working independently and within a group environment * Superior analytical and diagnostic skills * Capable of working in a demanding, deadline driven environment with a focus on details and accuracy * Ability to adapt to rapidly changing environments successfully * Solid organizational skills, especially the ability to meet project deadlines with a focus on details * Capable of effective managing a team of professionals and delegating work assignments, as needed * Capacity to build and maintain strong relationships with client personnel * Ability to travel, as needed Individual salaries that are offered to a candidate are determined after consideration of numerous factors including but not limited to the candidate's qualifications, experience, skills, and geography. California Range: $85,000 - $100,000 Colorado Range: $85,000 - $100,000 Illinois Range: $85,000 - $100,000 Maryland Range: $85,000 - $100,000 Minnesota Range: $85,000 - $100,000 NYC/Long Island/Westchester Range: $85,000 - $100,000 Washington Range: $85,000 - $100,000 Washington DC Range: $85,000 - $100,000

Foresight Bank is the largest, locally owned community bank in Northern Illinois, with fifteen offices in the counties of Winnebago, Stephenson and Kankakee. Foresight Bank is owned by Foresight Financial Group, Inc., an Illinois corporation founded in 1986, a financial holding company established under the Federal Reserve. Position Summary: Provide Quality Support to FFG and Bank staff members serving as the single point of contact for all issues/problem resolutions via a ticketing system for bank-related applications. Provide administrative support for Bank Applications Support System (BASS) applications. Assist with training of staff as well as training in various products and updating training materials when needed. Provide report and data analytics for audit and exam requests. Merger and Acquisition support. Responsible for participating in the overall development, implementation, standardization, user communication, and education of all supported products and services. Primary Responsibilities: * Provide quality support based on the urgency of the ticket. Communicate and implement the resolution as applicable and update or create a solution or FAQs for future issues or problems. * Liaison to vendors under the bank supported system applications. * New product support assigned to ensure all the appropriate departments are involved in the process. This includes but is not limited to product set up, product parameters, ensuring standardization, role set up, etc. * Support end-users in use of BASS products with password resets, change management protocol, disaster recovery, and identify opportunities of standardization and process improvements. * Onboarding and offboarding users for BASS products and update the Master User Access Report * Periodic role and user access review, and role standardization based on job function. * Upgrade and Release Management to include reading and understanding changes to the systems supported by BASS; Communicating the changes which will impact the banks daily processes, to include when the change will take place and when the change is completed; updating procedures and solutions as applicable; and post upgrade/release testing to ensure the application/system is functioning properly. * Participate in Annual Disaster Recovery Testing and assist in updating the SME master directory. * Support/assist the SME user group. Review and update standardized procedures and Solution Database on an annual basis. * Review Ad hoc reports for standardization and if a new report is requested add the report * Provide support for all audit and exam requests and share the information with all banks. * Assist in the set up and training of merger and acquisition banks. * Assist Year end activities * Maintain compliance with and adhere to all state and federal regulations and bank policies and procedures, including, but not limited to Bank Secrecy Act, FACT ACT, Community Reinvestment Act, and EEO/AA/Fair Employment Practices. Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice. Competencies: To perform the job successfully, an individual should demonstrate the following competencies. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Customer Service: Advanced ability to fulfill the needs of customers by anticipating their needs and delivering timely and accurate communication and follow through. Organizational: Can establish a systematic course of action for self to accomplish objectives in an organized manner; determines priorities and allocates resources effectively, within established timeframes. Communicator: Actively listens and seeks to understand others in a team-based environment. Effective written and oral communication skills. Technical: Advanced working knowledge from user perspective of Jack Henry applications; e-Banking suite knowledge. Fluency in Microsoft Office Word and Excel. Teamwork: Exhibits objectivity and openness to other's views; gives and welcomes feedback; contributes to building a confident team spirit; supports everyone's efforts to succeed. Problem Solving: Identifies and resolves problems in a timely manner; gathers and analyzes information skillfully; develops alternative solutions; works well in group problem solving situations; and uses reason even when dealing with emotional topics. Security/Safety: Safeguards digital resources and adheres to all Standards, Procedures and Policies relevant to Cyber Security, Information Security (i.e. GLBA/Clean Desk) and physical security. Encourages and supports others to be physically and digitally safe while at work. Honesty & Integrity: Instills mutual trust and confidence, fosters a culture of compliance and high ethics and confidentiality, advanced demonstration of corporate responsibility and fair treatment of others. Position Performance Standards: Completes all assigned training, tasks, and projects by established deadlines. Takes pride in completing work within established deadlines. Any problems identified are researched to see the level of impact, inform customers of the problems, and ensure the problem is resolved and root cause is determined. Follows up ideally within 30 minutes or less, and within no more than an hour, to acknowledge support questions or requests. Performance Weightings: 40% Competencies 60% Position Performance Standards and Personal Goals Qualifications: HS Diploma or equivalent required. Minimum 1 year working in banking, with Jack Henry core platform experience preferred. Physical Demands and Work Environment: This job operates in a clerical office setting. This role routinely uses standard office equipment such as computers and phones. The physical demands described here are representative of those that must be met by a Team Member to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. This position requires manual dexterity. While performing the duties of this Job, the Team Member is regularly required to sit or stand for extended periods of time.

Job Description Title Technology Solutions Generalist Hybrid three days a week at our downtown Chicago office: 1 N. Wacker Drive, Suite 3500 About Us Curi Capital, founded in 2005, is a rapidly growing national registered investment advisory firm (RIA) based in Chicago with $14 billion in assets under management. We are committed to building meaningful relationships and making a difference in our clients' financial wellness. Our mission is focused on enriching the lives of our teammates, clients, partners, and the communities in which we live and work. Curi Capital is perennially ranked among Barron's Top 100 Independent Registered Investment Advisors globally. Our values-Accountability, Curiosity, Teamwork, Inclusion, and Service Commitment-are at the core of our culture. The Role As a Technology Solutions Generalist, you will be a key contributor to the firm's technology strategy and operations. Reporting to the Manager of Technology Solutions, you'll manage projects and execute tasks that support the firm's technical infrastructure and business objectives. Leveraging 3-5 years of experience in an RIA or financial services environment, you'll apply your expertise in workflow automation and data management while exploring innovative solutions in Artificial Intelligence and Business Intelligence. Your work will help drive efficiency, enhance decision-making, and ensure the success of Curi Capital's technology initiatives. Key Responsibilities: Creates, monitors, and evaluates IT processes Partners with teams to fully automate manual processes and workarounds Contributes to the support and optimization of platform interoperability and efficiency Supports, maintains, and optimizes critical 3rd Party Systems, including Advent APX/Moxy, and Envestnet Tamarac Manages and evolves document management solutions, including OneDrive and SharePoint Collaborates with the IT Team to promote firmwide initiatives, including data integrity, cybersecurity, and technical best practices Communicates and solves issues across all business units and teams Performs other related duties as assigned by management Key Qualifications: Bachelor's Degree from four-year college or university, or two to three years of related experience and/or training, or equivalent combination of education and experience Experience working in the RIA industry utilizing industry-related software, including Advent APX/Moxy, Envestnet Tamarac, Salesforce Financial Services Cloud, and Microsoft Office Suite Proven success implementing third party platforms and managing vendor deliverables Strong data integration skills between different systems and applications Strong written and verbal communication skills Strong work ethic, organization, and self-management skills Knowledge and interest in Business Intelligence, and database design and management, including Microsoft SQL Server and Tableau Our Values ACCOUNTABILITY: We are driven to act, work with integrity, and deliver results. CURIOSITY: We ask and listen, stay curious, and are eager to learn. TEAMWORK: We build strong relationships, celebrate success, and partner for greater impact. INCLUSION: We respect, recognize, and encourage the differences that make us stronger-we are better together. Built ON a … SERVICE COMMITMENT: We demonstrate an unwavering commitment to our clients, business partners, teammates, and communities. Compensation The base salary will be commensurate with an individual's work experience and educational background. Our Benefits Curi Capital offers eligible team members and their dependents comprehensive health benefits, including medical, dental, vision, and life insurance. Other benefits for eligible team members include education assistance, 401(k) and employer match, short-term disability, long-term disability and flexible time off, 10 paid holidays, and summer hours. #LI-Hybrid

Salary Range: 76,500.00 - 142,120.00 Please note that the Salary Range shown is a guideline only. Salary offered may vary based on factors, including, but not limited to, the successful candidate's relevant knowledge, skills, and experience. Join a purpose driven winning team, committed to results, in an inclusive and high-performing culture. Global Banking and Markets Global Banking and Markets (GBM) is a leading Canadian Capital Markets and Investment Banking business with a growing platform in the US and Latin America, operating globally for over 100 years. Scotiabank's strong U.S. presence provides our clients an important bridge to this key global market for trade and investment flows across the Americas and the world. Global Banking & Markets provides a full range of investment banking, credit and risk management products and services relevant to the financing and strategic development needs of our clients. Our products include debt and equity financing, mergers & acquisitions, corporate banking, institutional equity sales, trading and research, fixed income products, derivatives, energy, foreign exchange and precious & metals. We also cross-sell the full range of wholesale products and services offered by the Scotiabank Group. Be part of an innovative, Global Capital Markets and Investment Banking business with a unique geographic footprint that puts capital to work for our clients across industries! We work together to drive ambition for every future! Overview Contributes to the overall success of Technology for the Global Technologies and Global Banking and Markets by ensuring specific individual goals, plans, and initiatives are executed / delivered in support of the team's business strategies and objectives. Ensures all activities conducted comply with governing regulations, internal policies and procedures. What You'll Do • Responsible for the day-to-day technical operation of Scotiabank's meeting rooms and auditoriums. • Responsible to manage virtual events using the bank's webcasting platform. • Manage and support Scotiabank's senior leadership team and high-profile external events • Provide specialized technical support in the planning, coordination, and execution of meetings/events for Scotiabank's senior leadership and VIP events. • Responsible for ongoing preventative maintenance of AV Systems including conference room, media wall, Cable TV and audio systems • Oversee and facilitate event execution, working in coordination with internal stakeholders to ensure a positive customer experience for both event hosts as well as webcast viewers • Identify and introduce new technology to meet business objectives and provide technical consultation and guidance in specialized areas. • Take a role in delivering the most technically complex and highest-level events by developing work plans, scheduling resources, monitoring and supporting execution, providing technical consultation to staff and review all work delivered • Develops and maintains preventative maintenance program for the areas supported; maintains inventory of spare parts and consumable items, coordinates service visits with third party vendors and ensures maintenance tasks are completed as scheduled • Ensures the department's objectives are met; contributes feedback for performance appraisals, and maintains up to date knowledge of technology, industry and business practices • Helps to build a high-performance culture in a changing environment by aiding the development of strategies to drive continuous improvement through new skill development and integration of new technology solutions • Keeps updated on evolving AV and Meeting room technologies • Work in coordination with internal stakeholders to ensure a positive customer experience both for event hosts and audience (in-person & virtual) • Responsible for the technical set-up and media management of an event, coordinating production requirements, assuring all elements are functioning and in position • Responsible for the post-production of the event (if required), including editing and posting the file, providing metrics and actuals, and any post-mortem technology reporting What You'll Bring • Experience in fast-paced corporate AV/Meetings environment • 2-5 years' experience in AV production environment role • General IT knowledge with a propensity to learn and pick-up technical concepts • Strong communication skills (written & verbal) and good interpersonal skills to build relationships with internal and external business partners and vendors • Strong problem-solving skills with an ability to think quickly and rapidly resolve issues • Strong knowledge of AV/Meeting Technology, including: - Digital Video Routing and Management Solutions - Crestron AV Control Solutions and Systems - Videoconferencing Technology (Cisco Codecs, MS Teams, Webex) - Audio Conferencing - Digital Audio Systems (Including consoles, DSP's, Network Audio, etc.) - Multiple computing platforms - Simple stage lighting systems - Video switching and recording systems (Tricaster, Epiphan Pearl, Black Magic) - Previous experience in supporting meeting room technology for Executive level clientele would be an asset - Previous experience in producing webcast/livestream events would be an asset - Spanish speaking would be beneficial, though not required. • Mentor other U.S. support staff • Adhere to established information security standards and procedures. • Ensure proper process are current and effectively manage control requirements. • Understand how the Bank's risk appetite and risk culture should be considered in day-to-day activities and decisions. • Actively pursue effective and efficient operations of his/her respective areas, while ensuring the adequacy, adherence to and effectiveness of day-to-day business controls to meet obligations with respect to operational risk, regulatory compliance risk, AML/ATF risk and conduct risk, including but not limited to responsibilities under the Operational Risk Management Framework, Regulatory Compliance Risk Management Framework, AML/ATF Global Handbook and the Guidelines for Business Conduct. Interested? If your experience is closely related but doesn't align perfectly with every qualification, we do encourage you to apply - you might be the right candidate for this or other roles at Scotiabank! At Scotiabank, every employee is empowered to reach their fullest potential, respected for who they are and, embraced for their differences. That's why we work to grow and diversify talent and engage employees in a performance-oriented culture. What's in it for you? Scotiabank wants you to be able to bring your best self to work - and life, every day. With a focus on holistic well-being, our many flexible benefit programs are designed to help support your unique family, financial, physical, mental, and social health needs. #Dallas Location(s): United States : Texas : Dallas Scotiabank is a leading bank in the Americas. Guided by our purpose: "for every future", we help our customers, their families and their communities achieve success through a broad range of advice, products and services, including personal and commercial banking, wealth management and private banking, corporate and investment banking, and capital markets. At Scotiabank, we value the unique skills and experiences each individual brings to the Bank, and are committed to creating and maintaining an inclusive and accessible environment for everyone. If you require accommodation (including, but not limited to, an accessible interview site, alternate format documents, ASL Interpreter, or Assistive Technology) during the recruitment and selection process, please let our Recruitment team know. If you require technical assistance, please click here. Candidates must apply directly online to be considered for this role. We thank all applicants for their interest in a career at Scotiabank; however, only those candidates who are selected for an interview will be contacted.

Trustmark's mission is to improve wellbeing - for everyone. It is a mission grounded in a belief in equality and born from our caring culture. It is a culture we can only realize by building trust. Trust established by ensuring associates feel respected, valued and heard. At Trustmark, you'll work collaboratively to transform lives and help people, communities and businesses thrive. Flourish in a culture of diversity and inclusion where appreciation, mutual respect and trust are constants, not just for our customers but for ourselves. At Trustmark, we have a commitment to welcoming people, no matter their background, identity or experience, to a workplace where they feel safe being their whole, authentic selves. A workplace made up of diverse, empowered individuals that allows ideas to thrive and enables us to bring the best to our colleagues, clients and communities. **About the role** Responsible for driving the end-to-end delivery of digital first, frictionless experience across broker, employer, employee, and internal service journeys. Challenges System Integration partners, reviews and validates solution designs, and ensures all digital platforms are architected for performance, scalability, and long-term extensibility. Infuses intelligent workflows, generative AI, and emerging protocols such as Model Context Protocol (MCP) into next-generation digital experiences. Collaborates with Enterprise Architecture, Enterprise Integrations, Experience Design, Infrastructure, Data, Security, and SI partners to deliver scalable, high-quality digital capabilities that advance the modernization strategy. **Key Accountabilities:** + Lead end-to-end digital delivery across value streams, ensuring predictable execution, transparency, and alignment to business outcomes. + Oversee delivery of modern digital omni-channel experiences across portals, enrollment workflows, mobile-responsive interfaces, and servicing tools + Serve as an escalation point for delivery risks, dependencies, and issues, driving proactive mitigation and course correction. + Review and approve solution designs, XD flows, journey maps, wireframes, architecture diagrams, and integration patterns. + Serve as the technical authority for digital delivery, ensuring solutions meet expectations for performance, security, scalability, accessibility, and maintainability. + Champion modern engineering practices including micro frontends, reusable components, API-first patterns, cloud-native architectures, DevOps, CI/CD automation, and observability + Partner with Experience Design to embed user-centered, journey-aligned design and consistent use of enterprise design systems. + Adopt an AI- and automation-first approach, integrating chatbots, guided workflows, personalization engines, OCR, RPA, and AI-driven validation, and leveraging emerging technologies such as Model Context Protocol (MCP) to enable intelligent and context-aware digital experiences. + Provide strong oversight of SI partners, holding them accountable for quality, reusable asset development, standards compliance, and delivery timelines. **Minimum Requirements:** + Bachelor's degree in Computer Science, Engineering, Information Systems, or related field. + 12+ years of leadership experience in digital delivery, engineering, or enterprise transformation. + Experience delivering in value-stream-aligned or scaled agile environments. + Demonstrated success managing and holding SI partners accountable for design, delivery, and quality. + Strong understanding of modern digital platforms, cloud-native engineering, and automation/AI capabilities. + Strong delivery leadership combined with deep expertise in modern digital engineering, Experience Design (XD), and AI-enabled platforms that power large-scale digital transformation. + Technically fluent in modern frameworks (i.e.. React, MUI, micro frontends, design systems), mobile-responsive architectures, digital content platforms, chatbots, event-driven services, and API-first integrations. + Experienced people management leader. + Exceptional leadership and communication skills, with ability to influence at executive levels. + Proven ability to manage complex, large-scale delivery portfolios with multiple interdependencies. + Strong vendor management and negotiation capabilities, with accountability for partner performance. + Deep understanding of agile-at-scale delivery methods and modern digital solution delivery. + Ability to lead through ambiguity and drive modernization across technology and business teams. + Strong technical judgment and ability to guide decision-making in complex, multi-platform environments. **Preferred:** + Master's degree. + Certifications in Agile/SAFe, PMP, or equivalent are desirable. The compensation range for this role is (based on the corporate location in Lake Forest, Illinois): $131,991.00 - $245,127.00 per year The final salary offer will be determined based on factors such as location, qualifications, experience, skill set, and other relevant factors. This position may also be eligible for commission. We understand that compensation is an important factor when considering a new opportunity, and we strive to provide a competitive salary within the market. Brand: Trustmark Come join a team at Trustmark that will not only utilize your current skills but will enhance them as well. Trustmark benefits include health/dental/vision, life insurance, FSA and HSA, 401(k) plan, Employee Assistant Program, Back-up Care for Children, Adults and Elders and many health and wellness initiatives. We also offer a Wellness program that enables employees to participate in health initiatives to reduce their insurance premiums. Trustmark is committed to leveraging the talent of a diverse workforce to create great opportunities for our people and our business. We are an equal opportunity employer, including disability and protected veteran status. Join a passionate and purpose-driven team of colleagues who contribute to Trustmark's mission of helping people increase wellbeing through better health and greater financial security. At Trustmark, you'll work collaboratively to transform lives and help people, communities and businesses thrive. Flourish in a culture where appreciation, mutual respect and trust are constants, not just for our customers but for ourselves. Introduce yourself to our recruiters and we'll get in touch if there's a role that seems like a good match. When you join Trustmark, you become part of an organization that makes a positive difference in people's lives. You will play a vital role in delivering on our mission of helping people increase wellbeing through better health and greater financial security. Our customers tell us they simply appreciate the personal attention and knowledgeable service. Others tell us we've changed their lives. At Trustmark, you'll be part of a close-knit team. You'll enjoy abundant opportunities to grow your career. That's why so many of our associates stay at Trustmark and thrive. Trustmark benefits from more than 100 years of experience but pairs that rich history with a palpable sense of optimism, growth and excitement for what's ahead - and beyond. This is a place where associates bring their whole selves to work each day. A place where you can be yourself. Whatever your beyond is, you can achieve it at Trustmark.

Trustmark's mission is to improve wellbeing - for everyone. It is a mission grounded in a belief in equality and born from our caring culture. It is a culture we can only realize by building trust. Trust established by ensuring associates feel respected, valued and heard. At Trustmark, you'll work collaboratively to transform lives and help people, communities and businesses thrive. Flourish in a culture of diversity and inclusion where appreciation, mutual respect and trust are constants, not just for our customers but for ourselves. At Trustmark, we have a commitment to welcoming people, no matter their background, identity or experience, to a workplace where they feel safe being their whole, authentic selves. A workplace made up of diverse, empowered individuals that allows ideas to thrive and enables us to bring the best to our colleagues, clients and communities. **About the role** Senior member of the Finance team supporting all aspects of financial reporting, analysis, and accounting for the Enterprise IT Department. Directly responsible for direction, oversight, and reporting of key financial and operational metrics for IT and the broader Trustmark Company. Responsible for monthly forecasting, timely business review processes, management of the annual budget process and various analyses designed to improve transparency and discipline around financial decisions. Key liaison to various other functional areas, both within IT, and across the organization. **Key Accountabilities** + Manage total IT spend including EPMO projects and determining post project impact on IT costs + Act as key finance support to CIO, informing of expense trends, financial impact of IT initiatives, considerations of contract renewals and deviations in timing of projects + Design, build, and manage a robust portfolio of financial reports to support both financial and IT operational metrics via an automated and repeatable dashboard solutions. + Leverage recommended best practices for use of reports and metrics by all levels of IT ,as well as the business units and functions. + Deliver monthly and annual reporting of resource and expense level actual and forecasted budgetary performance, with analysis of current spend, projected spend and consolidation of budget detail + Prepare and analyze month-end and variance reports. Ensure accurate and timely reporting and analysis of financial data. + Research, analyze and document moderate to complex financial analysis in support of IT projects and initiatives. + Serve as primary liaison between IT and Finance to ensure financial accounting needs are met. Act as a focal point for interpretation of accounting policies and procedures. + Ensure appropriate accounting of IT expenditure in partnership with EPMO and other involved departments or functions and ensure accuracy of project-level and financial accounting. + Provide accounting expertise to IT when special projects arise. Present accounting information to IT Leadership team. + Preparing CBAs for IT investment proposals + Developing logical chargeback strategy to include billing and cost allocations of Enterprise Technology Services. + Partner with the IT leadership team and various business divisions to analyze service components, gather cost details, and develop service pricing structure. + Create and maintain formal documentation of key IT Financial Management processes + Other duties as needed/assigned. **Minimum Requirements** + 4 Year college degree required with concentration in Finance, Accounting, or related field. + +10 years of experience in Finance and/or Accounting + 2-5 years of experience supporting finance in IT function. + Strong verbal & written communication skills with ability to create clear, concise executive quality presentations. + Strong problem-solving skills, analytical orientation, and an ability to structure an issue and analyze alternative solutions. + Demonstrated skills in fact-based analysis, presentations, and highly collaborative interpersonal interactions. **Preferred:** + MBA and or CPA. + Skilled at data mining & producing business intelligence type reporting for management information. + Strong technical skills in Tableau, Longview, Excel & Access. The compensation range for this role is (based on the corporate location in Lake Forest, Illinois): $133,593 - $199,476 per year The final salary offer will be determined based on factors such as location, qualifications, experience, skill set, and other relevant factors. This position may also be eligible for bonus. We understand that compensation is an important factor when considering a new opportunity, and we strive to provide a competitive salary within the market. Brand: Trustmark In addition to compensation, we offer a comprehensive benefits package that includes: Health/dental/vision, life insurance, FSA and HSA, 401(k) plan, Employee Assistant Program, Back-up Care for Children, Adults and Elders and many health and wellness initiatives. We also offer a Wellness program that enables employees to participate in health initiatives to reduce their insurance premiums. For questions about compensation and benefits, please speak to the Recruiter if you decide to apply and are selected for an interview. Trustmark is committed to leveraging the talent of a diverse workforce to create great opportunities for our people and our business. We are an equal opportunity employer, including disability and protected veteran status. Join a passionate and purpose-driven team of colleagues who contribute to Trustmark's mission of helping people increase wellbeing through better health and greater financial security. At Trustmark, you'll work collaboratively to transform lives and help people, communities and businesses thrive. Flourish in a culture where appreciation, mutual respect and trust are constants, not just for our customers but for ourselves. Introduce yourself to our recruiters and we'll get in touch if there's a role that seems like a good match. When you join Trustmark, you become part of an organization that makes a positive difference in people's lives. You will play a vital role in delivering on our mission of helping people increase wellbeing through better health and greater financial security. Our customers tell us they simply appreciate the personal attention and knowledgeable service. Others tell us we've changed their lives. At Trustmark, you'll be part of a close-knit team. You'll enjoy abundant opportunities to grow your career. That's why so many of our associates stay at Trustmark and thrive. Trustmark benefits from more than 100 years of experience but pairs that rich history with a palpable sense of optimism, growth and excitement for what's ahead - and beyond. This is a place where associates bring their whole selves to work each day. A place where you can be yourself. Whatever your beyond is, you can achieve it at Trustmark.

Kiavi is one of the nation's largest private lenders to residential real estate investors (REIs). We harness the power of data & technology to offer our customers a simpler, more reliable, and faster way to access the capital they need to scale their businesses. Formerly known as LendingHome, we're committed to helping REIs revitalize the approximately $25 trillion worth of aged U.S. housing stock to provide move-in ready homes and rental housing for millions of Americans across the country. Combining our technology and industry expertise, Kiavi has grown to a team of over 400 and has won many awards over the years including Forbes Fintech 50, Finovate Awards, Best Digital Mortgage Platform, Fast Company's Most Innovative Companies, and many more. Loans Funded: $27 billion in loans funded Homes financed: 100,000+ projects funded for our customers across the country Geography: 45 states + D.C. where we lend to REIs so they can revitalize neighborhoods Employees: Over 450 employees with competitive benefits and perks This position is required to be located in either Pittsburgh or San Francisco with the ability to go into the office once a week. The Opportunity Kiavi holds a distinct advantage over our competitors, built on 10+ years of proprietary loan origination data and a purpose-built loan origination system. This combination enables us to originate loans faster and more efficiently, with fewer errors and superior credit performance. We are now aggressively doubling down on this strategy, to achieve this, we are seeking a seasoned Director of Engineering to lead Data Infrastructure, MLOps, and data support efforts for teams relying on data. As the leader of our world-class team of Data Engineers and MLOps engineers, you will be at the center of this transformation. You are responsible for building the platform for powering Kiavi's AI strategy and will directly contribute to the acceleration of using Data/AI/ML towards changing the way we do lending. Your primary mission is to build the Data and AI/ML Foundation to enable all of Kiavi's Data and AI/ML initiatives through a highly available, modern Data Stack. The ideal candidate will have real-world experience in building Data and AI/ML Platforms with proven expertise in managing both Data Engineering and MLOps architecture. This includes hands-on experience in Data Pipelines, Data Analytics, traditional ML and modern Gen AI capabilities. You will play a pivotal role in building upon Kiavi's past achievements, leveling up the team with your best practices, and delivering the next wave of AI-driven success for Kiavi. Location Required location in Pittsburgh or San Francisco / Hybrid (Max 1 day a week in office expectation) What You'll Do (The Role) Lead & Mentor a high-performing, skilled, Data Engineering and MLOps team including engineers, senior technical program manager and other technical staff. You'll be responsible for hiring, coaching, and mentoring, with a strong emphasis on developing the careers of your engineers. Foster Team and Career Development: Formalize and champion career growth across the Data Infrastructure and MLOps teams. Ensure every team member has a clear career path and an active development plan. Drive Technical Strategy & Vision: You will lead the collaborative development of the technical vision and roadmap for our Data and AI/ML platform. You'll partner closely with senior leaders across Risk, Data Analytics, Data Science, and Product Management to co-define the strategy, ensuring it is context-aware of Kiavi's size, capacity, and product needs to drive organization-wide adoption. You will also serve as an "operational steward" for the data stack, prioritizing core infrastructure and maintainability. Your ultimate goal is to build a scaled, efficient, and well-governed platform founded on reproducibility, explainability, bias elimination, and sustainability for all AI/ML initiatives. Platform Architecture & Scalability: Work closely with architecture specialists on the team to ensure Kiavi has a scalable core data platform that meets business needs. Identify and prioritize hidden tech debt in the stack that lowers engineer and stakeholder productivity. See that data is efficiently captured, processed, stored, and made accessible across the organization. Drive evolution of the multi-warehouse ecosystem (Snowflake and Databricks) to provide a reliable, high-performance foundation for analytics, machine learning, and business decision-making. Foster Customer-Centricity: Support customer-facing initiatives and internal data-dependent teams with a customer orientation. Communicate the “Why” and make certain the platform and infrastructure are built and managed to directly meet customer and internal stakeholder requirements for speed, reliability, and data quality. Execute with Excellence: Lead your team in delivering complex, large scale projects where availability, accuracy and security are critical. This includes hands-on technical design, code reviews, and scalable architecture guidance. You will also oversee the data infrastructure layer that powers analytics and AI, ensuring seamless data movement, orchestration, and integration with core engineering systems. Align Business and Infrastructure Needs: Drive adoption of tooling and governance by being the champion for ensuring business stakeholder input is integrated into all major infrastructure choices. Accountability and Ownership: Define and ensure clear ownership and prioritization processes across Data Infrastructure and MLOps to eliminate ambiguity and ensure timely resolution of cross-functional requests. You will institute effective capacity planning that correctly reflects prioritized business needs and guarantees a reliable mechanism for completing small, high-value tasks alongside larger strategic initiatives. You will partner closely with Engineering and DevOps to ensure end-to-end reliability and operational alignment among data pipelines, applications, and platform services Own the Full Lifecycle: You will lead the end-to-end execution of your team's roadmap, from initial planning and milestone definition with Technical Program Management / Product Management, to co-developing OKRs, managing timelines, communicating risk, and collaborating with key stakeholders throughout. Value Realization & Cost Optimization: Ensure Kiavi has a structured process and data for real-time cost measurement. Articulate the quantified value proposition of infrastructure investments to leadership and business partners. Prioritize investments based on clear ROI and business impact, while strategically reducing spend on low-value initiatives. Operational Monitoring and Governance: Lead the team to build and implement robust monitoring beyond basic uptime, specifically focusing on model drift/decay and performance feedback loops to assess the ongoing health and risk level of production models. Optimize for Speed through Stability: Champion an approach where compliance, risk management, and infosec are built into all processes, embedding scalable solutions and guardrails that protect regulatory integrity and security without slowing delivery. Ensure that foundational platform work that minimizes technical debt drives the roadmap, enabling the team to maintain high velocity and rapidly adapt to new business needs. Champion Quality: Set and maintain a high bar for engineering and operational quality, with a sharp focus on the compliance and correctness required in our lending systems. You'll leverage customer and system data to iterate and improve our products rapidly. Resource Allocation & SDLC: Partner with cross-functional teams to ensure their needs are captured during planning cycles and provide dedicated or rotational support for teams relying on data infrastructure. Work with Technical Program Manager to drive predictable delivery timelines. Operate with standardized SDLC practices so that models, data and systems are auditable and reproducible by default (rather than by request). What We're Looking For (Qualifications) Proven Data and AI/ML Leadership: You have successfully led a team in building and shipping production Data and MLOps/LLMOps Infrastructure to achieve concrete business goals. Scaled Platform Experience: You have experience leading platform teams at a medium-to-large company, demonstrating the ability to transition from scrappy builds to a scaled, mature platform that supports diverse AI/ML use cases across multiple business functions (e.g., Risk, Data Science, Revenue teams). Technical Depth: You are a former data or ML engineer and not afraid to "dive deep." You can comfortably lead technical design discussions, review code, and challenge your team on technical trade-offs. You are an active, hands-on technical leader who maintains deep fluency in the platform's architecture and implementation details. You have used industry-leading Data and AI/ML systems such as Databricks, Snowflake, AWS SageMaker, Kubeflow, etc. You are proficient in understanding data pipelines, addressing latency, and communicating best practices for tools such as Airflow, Dagster, etc. You have experience in building highly available systems using Kubernetes, Kafka, etc. You are familiar with modern LLM evaluation, telemetry and observability platforms (e.g., Langfuse, MLflow, LangGraph, or equivalents), and understand how to leverage these tools to manage model performance, cost, and safety in production. You have some experience integrating and managing data systems with specialized frameworks such as MCP (Model Context Protocol), or other proprietary/niche model evaluation and telemetry tools. You are open to understanding the system's 'guts' as a 'player-coach' and may occasionally write a query, script, or build a prototype to demonstrate technical direction or unblock a critical path People Leadership: You are an exceptional people manager who knows how to attract, develop, and retain top talent. You see mentorship and curiosity as important parts of your leadership role, and you regularly seek feedback from your reports and your peers to build trust and become a better leader. You are adept at setting Director-level strategy while maintaining a high degree of accountability for execution, ensuring important tasks and critical decisions within your purview are handled effectively without excessive delegation. Collaborative Decision-Making: Demonstrated ability to solicit, synthesize, and incorporate diverse technical and business viewpoints into strategic decisions, fostering a "Disagree and Commit" culture and driving disciplined decision-making through clear role definition and streamlined cross-functional processes. Execution: You have a track record of delivering complex, large-scale projects in a dynamic, fast-paced business environment. Clear Communication: You can clearly articulate a vision, create alignment, and communicate technical and business risks to stakeholders at all levels. You communicate well within your cross functional team, with stakeholders, and across cross-functional teams that depend on your team's output. Experience: You have 10+ years of software engineering experience, including at least 5+ years in a direct people management role. B.S. degree (or higher) in Computer Science, Engineering, or a related technical field (or equivalent experience). No real-estate or mortgage experience is needed, but a hunger to learn our business is! Kiavi takes a market-based approach to pay, and pay may vary depending on your location. Work locations are categorized into one of three tiers based on cost of labor for that geographic area. These ranges may be modified in the future. Region 1 - $207,300 - $310,900 + 20% bonus + equity + benefits Region 2 - $197,000 - $295,400 + 20% bonus + equity + benefits Region 3 - $163,500 - $280,000 + 20% bonus + equity + benefits To find a location's tier, please refer to ******************************* The range displayed on each job posting reflects the minimum and maximum target for new hire salaries. Within the range, the successful candidate's starting pay will be determined based on job-related skills, experience, qualifications, work location, and market conditions. Your recruiter can share more about the specific base pay range for your preferred location during the hiring process. Please note that the pay range listed above reflects the base salary only, and does not include the target value benefits. Benefits and Perks Medical, Dental, and Vision Insurance: Kiavi offers free employee-only coverage for medical, dental, and vision plans. Dependents receive a heavily discounted premium, competitively placed in the 90th percentile for cost. Health Savings Account (HSA): For those enrolled in a High Deductible Health Plan (HDHP), Kiavi provides an annual employer contribution to HSAs: $1,000 for individual coverage and $2,000 for dependents. Disability and Life Insurance: Immediate access to short-term and long-term disability insurance, as well as group life and AD&D insurance, with coverage at 1x annual salary. Remote Work Policy: Kiavi supports working remotely for day to day activities for most roles and occasionally may ask employees to gather in person for key meetings, training, team building etc. For remote workers, Kiavi offers a one-time office setup reimbursement of up to $500 and a monthly $85 stipend for internet and phone expenses. For in-office workers, Kiavi offers employer contributions to commuter benefits account, either for parking or public transportation. Flexible Time Off: Employees are empowered to manage their own time off, with no strict limits, as long as it's approved by their manager. Paid Leaves: Up to 8 weeks of paid leave for medical or caregiver purposes, and 12 weeks of paid maternity/paternity leave. Short-term disability leave is also available for birthing mothers. 401(k) & Company Match: A 401(k) plan managed by Fidelity, with Kiavi matching 100% of contributions up to 3% of compensation or $8,000 (whichever is less). All employer contributions are immediately vested. Protect yourself from recruitment scams: If you are offered an interview or a role with Kiavi, this will be communicated with you through email, via an official email address ending ************* *******************. You will never be asked for payments of any kind during the process. We also never communicate with candidates via Whatsapp at any point during the recruitment process. We won't ask for personal information or data via text message. If you have any concerns regarding how genuine a text message is, please contact your recruiter. You can find our official Kiavi careers page here. We advise you to check that the page details and website addresses match if you have any concerns. Kiavi is an Equal Opportunity Employer San Francisco Fair Chance Ordinance Police Code, Article 49 We use E-Verify to confirm the identity and employment eligibility of all new hires.

The Network Operations (NOC) Manager will lead the NOC Team within Managed Services practice. This position is a multi-faceted, challenging role that requires excellent attention to detail, the ability to effectively communicate and influence clients, develop relationships with technical and business contacts, coordinate delivering, operations and project resources, and follow tasks through to completion. The Firm provides comprehensive managed services to growing mid-market organizations. Our solutions range from cloud/infrastructure managed services, to end user service desk, to full outsourcing of IT. Job Duties: * Acts as contact regarding all questions and information, including progress, challenges encountered, and issues identified within the NOC * Provides exceptional client service and develops deliverables and/or solutions to issues * Identifies, grows, and maintains relationships with client personnel, including members of client management * Prepares formal and informal presentations for various internal meetings * Reviews and participates in project plans for the improvement of service delivery * Facilitates the project plan making updates as directed by the management team * Manages tasks closely to make sure they are being completed and in a timely manner * Documents information from internal project meetings * Escalates any issues to senior management, as needed * Provides regular status updates on the implementation * Fosters a positive demeanor, learning attitude and client service mentality with staff and seniors * Other duties as required Supervisory Responsibilities: * Supervises the day-to-day workload of team members within the NOC * Ensures teams are trained on all relevant software * Evaluates the performance of team members and assists in the development of goals and objectives to enhance professional development * Delivers periodic performance feedback and completes performance evaluations for teams in accordance with Firm guidance * Acts as mentor to team members, as appropriate Qualifications, Knowledge, Skills and Abilities: Education: * High School Diploma or GED, required * Bachelor's degree, with a focus in Information Technology or Computer Science, preferred Experience: * Five (5) or more years of professional experience in Service Delivery, IT or Professional IT Solution Services, required * Five (5) or more years of experience within the Microsoft operating system environment and suite of products, and web/networked computing environments (Windows Server and Desktop, MS Exchange, Active Directory, etc.), required * Three (3) or more years of experience leading small teams within the network operations center, service desk or help desk environment, required * Experience troubleshooting issues, identifying solutions, and appropriately escalating, required. * Experience with project planning, scoping and management skills, required * Business process analysis & design experience, required * Client facing consulting experience, preferred Licenses/Certifications: * Project Management Professional, (PMP), preferred * ITIL V3/V4, preferred Software: * One of the following, required: * Microsoft Operating Systems suite of products such as: Office 365, Active Directory, Azure, Exchange, Windows Server * Remote Management or Monitoring/Observability Solution Software. Ex. N-Central, Auvik, PRTG, Nagios, NetFlow * FortiOS or other Firewall Software Experience * Complimentary experience with Microsoft Windows systems and other network adjacent systems (VoIP, SAN, Hypervisors, etc), preferred Other Knowledge, Skills & Abilities: * Strong verbal and written communication skills * Ability to troubleshoot issues, identify solutions, and appropriately escalate issues, required * Strong analytical, facilitation, documentation, and communication skills, required * Strong project planning, scoping and management skills, required * Strong business process analysis & design and process flow skills, required * Excellent interpersonal and customer relationship skills * Capacity to work in a deadline-driven environment while handling multiple projects/tasks simultaneously with a focus on details * Capable of successfully multi-tasking while working independently or within a group environment * Capable of working well under pressure while dealing with unexpected problems in a professional manner * Ability to work well in a cross-functional team environment preferred * Must have excellent organizational and multi-tasking skills Keywords: Network Operations Center, NOC, Manager, Azure, Service Delivery, Lead, Active Directory, AD, IT Solutions, Professional Services, Service Desk Lead, Escalate, Facilitate, Supervise. Individual salaries that are offered to a candidate are determined after consideration of numerous factors including but not limited to the candidate's qualifications, experience, skills, and geography. Illinois Range: $90,000 - $135,000

The Network Operations (NOC) Manager will lead the NOC Team within Managed Services practice. This position is a multi-faceted, challenging role that requires excellent attention to detail, the ability to effectively communicate and influence clients, develop relationships with technical and business contacts, coordinate delivering, operations and project resources, and follow tasks through to completion. The Firm provides comprehensive managed services to growing mid-market organizations. Our solutions range from cloud/infrastructure managed services, to end user service desk, to full outsourcing of IT. Job Duties: Acts as contact regarding all questions and information, including progress, challenges encountered, and issues identified within the NOC Provides exceptional client service and develops deliverables and/or solutions to issues Identifies, grows, and maintains relationships with client personnel, including members of client management Prepares formal and informal presentations for various internal meetings Reviews and participates in project plans for the improvement of service delivery Facilitates the project plan making updates as directed by the management team Manages tasks closely to make sure they are being completed and in a timely manner Documents information from internal project meetings Escalates any issues to senior management, as needed Provides regular status updates on the implementation Fosters a positive demeanor, learning attitude and client service mentality with staff and seniors Other duties as required Supervisory Responsibilities: Supervises the day-to-day workload of team members within the NOC Ensures teams are trained on all relevant software Evaluates the performance of team members and assists in the development of goals and objectives to enhance professional development Delivers periodic performance feedback and completes performance evaluations for teams in accordance with Firm guidance Acts as mentor to team members, as appropriate Qualifications, Knowledge, Skills and Abilities: Education: High School Diploma or GED, required Bachelor's degree, with a focus in Information Technology or Computer Science, preferred Experience: Five (5) or more years of professional experience in Service Delivery, IT or Professional IT Solution Services, required Five (5) or more years of experience within the Microsoft operating system environment and suite of products, and web/networked computing environments (Windows Server and Desktop, MS Exchange, Active Directory, etc.), required Three (3) or more years of experience leading small teams within the network operations center, service desk or help desk environment, required Experience troubleshooting issues, identifying solutions, and appropriately escalating, required. Experience with project planning, scoping and management skills, required Business process analysis & design experience, required Client facing consulting experience, preferred Licenses/Certifications: Project Management Professional, (PMP), preferred ITIL V3/V4, preferred Software: One of the following, required: Microsoft Operating Systems suite of products such as: Office 365, Active Directory, Azure, Exchange, Windows Server Remote Management or Monitoring/Observability Solution Software. Ex. N-Central, Auvik, PRTG, Nagios, NetFlow FortiOS or other Firewall Software Experience Complimentary experience with Microsoft Windows systems and other network adjacent systems (VoIP, SAN, Hypervisors, etc), preferred Other Knowledge, Skills & Abilities: Strong verbal and written communication skills Ability to troubleshoot issues, identify solutions, and appropriately escalate issues, required Strong analytical, facilitation, documentation, and communication skills, required Strong project planning, scoping and management skills, required Strong business process analysis & design and process flow skills, required Excellent interpersonal and customer relationship skills Capacity to work in a deadline-driven environment while handling multiple projects/tasks simultaneously with a focus on details Capable of successfully multi-tasking while working independently or within a group environment Capable of working well under pressure while dealing with unexpected problems in a professional manner Ability to work well in a cross-functional team environment preferred Must have excellent organizational and multi-tasking skills Keywords: Network Operations Center, NOC, Manager, Azure, Service Delivery, Lead, Active Directory, AD, IT Solutions, Professional Services, Service Desk Lead, Escalate, Facilitate, Supervise. Individual salaries that are offered to a candidate are determined after consideration of numerous factors including but not limited to the candidate's qualifications, experience, skills, and geography. Illinois Range: $90,000 - $135,000

The Network Operations (NOC) Manager will lead the NOC Team within Managed Services practice. This position is a multi-faceted, challenging role that requires excellent attention to detail, the ability to effectively communicate and influence clients, develop relationships with technical and business contacts, coordinate delivering, operations and project resources, and follow tasks through to completion. The Firm provides comprehensive managed services to growing mid-market organizations. Our solutions range from cloud/infrastructure managed services, to end user service desk, to full outsourcing of IT. Job Duties: Acts as contact regarding all questions and information, including progress, challenges encountered, and issues identified within the NOC Provides exceptional client service and develops deliverables and/or solutions to issues Identifies, grows, and maintains relationships with client personnel, including members of client management Prepares formal and informal presentations for various internal meetings Reviews and participates in project plans for the improvement of service delivery Facilitates the project plan making updates as directed by the management team Manages tasks closely to make sure they are being completed and in a timely manner Documents information from internal project meetings Escalates any issues to senior management, as needed Provides regular status updates on the implementation Fosters a positive demeanor, learning attitude and client service mentality with staff and seniors Other duties as required Supervisory Responsibilities: Supervises the day-to-day workload of team members within the NOC Ensures teams are trained on all relevant software Evaluates the performance of team members and assists in the development of goals and objectives to enhance professional development Delivers periodic performance feedback and completes performance evaluations for teams in accordance with Firm guidance Acts as mentor to team members, as appropriate Qualifications, Knowledge, Skills and Abilities: Education: High School Diploma or GED, required Bachelor's degree, with a focus in Information Technology or Computer Science, preferred Experience: Five (5) or more years of professional experience in Service Delivery, IT or Professional IT Solution Services, required Five (5) or more years of experience within the Microsoft operating system environment and suite of products, and web/networked computing environments (Windows Server and Desktop, MS Exchange, Active Directory, etc.), required Three (3) or more years of experience leading small teams within the network operations center, service desk or help desk environment, required Experience troubleshooting issues, identifying solutions, and appropriately escalating, required. Experience with project planning, scoping and management skills, required Business process analysis & design experience, required Client facing consulting experience, preferred Licenses/Certifications: Project Management Professional, (PMP), preferred ITIL V3/V4, preferred Software: One of the following, required: Microsoft Operating Systems suite of products such as: Office 365, Active Directory, Azure, Exchange, Windows Server Remote Management or Monitoring/Observability Solution Software. Ex. N-Central, Auvik, PRTG, Nagios, NetFlow FortiOS or other Firewall Software Experience Complimentary experience with Microsoft Windows systems and other network adjacent systems (VoIP, SAN, Hypervisors, etc), preferred Other Knowledge, Skills & Abilities: Strong verbal and written communication skills Ability to troubleshoot issues, identify solutions, and appropriately escalate issues, required Strong analytical, facilitation, documentation, and communication skills, required Strong project planning, scoping and management skills, required Strong business process analysis & design and process flow skills, required Excellent interpersonal and customer relationship skills Capacity to work in a deadline-driven environment while handling multiple projects/tasks simultaneously with a focus on details Capable of successfully multi-tasking while working independently or within a group environment Capable of working well under pressure while dealing with unexpected problems in a professional manner Ability to work well in a cross-functional team environment preferred Must have excellent organizational and multi-tasking skills Keywords: Network Operations Center, NOC, Manager, Azure, Service Delivery, Lead, Active Directory, AD, IT Solutions, Professional Services, Service Desk Lead, Escalate, Facilitate, Supervise. Individual salaries that are offered to a candidate are determined after consideration of numerous factors including but not limited to the candidate's qualifications, experience, skills, and geography. Illinois Range: $90,000 - $135,000