Supervisor jobs at Hawaii Pacific Health

Planned Parenthood Los Angeles is seeking an experienced Call Center Supervisor. The Call Center Supervisor is a supervisory role responsible for assistance with day-to-day Call Center operations, ensure efficient daily operations, quality outcomes and internal and external customer satisfaction. Over one hundred years ago, Planned Parenthood was founded on the idea that everyone should have the information and care they need to live strong, healthy lives and fulfill their dreams. Founded 57+ years ago, Planned Parenthood Los Angeles is one of the largest providers of reproductive health care services in Los Angeles County. The Planned Parenthood Los Angeles (PPLA) team works together to provide high-quality, affordable reproductive health care to women, men, and young people across Los Angeles County. At PPLA, you will discover a culture of like-minded individuals who are eager to make positive contributions to their community and to the Planned Parenthood mission.Our Ideal Candidate will have the following qualifications: High School Diploma or equivalent required. Bachelor's degree preferred. Three (3) to Five (5) years Call center experience required. Bilingual English/Spanish preferred. Must be willing to work weekends and/or evening hours. The Call Center is open 6 days a week requiring management to work open and/or closing shifts daily including Saturdays. Ability and willingness to travel within Los Angeles County. Reliable means of transportation for onsite and off-site work. If using a personal vehicle to drive for work purposes, a valid CA driver license and current auto insurance in compliance with the minimum requirements of CA vehicle code are required. About the Position: Abortion patients are cared for at each of our health centers, and in part through the administrative, support, and other non-clinical services provided at all PPLA locations, and by all PPLA employees. Supporting these critical services is an essential job duty, and a fundamental responsibility of all employees and contractors. Responsible for supervising a team of Call Center Specialists in a dynamic fast paced team environment. Responsible for aspects of staff supervision including: a.) Identify and assess employee skill and make recommendations to improve performance; b.) Assist with implementing additional services and training of staff as required; c.) Communicate clearly and effectively with Call Center staff; and d.) Create and maintain strong teams. Assisting with staff scheduling to ensure Call Center service level standards as needed. Effectively accept and resolve client concerns and ensure service recovery. Submit reports as needed. Motivate the Call Center team to meet weekly and monthly Call Center performance goals. Assist in auditing calls to coach Call Center staff for increased appointment making efficiency, appointment accuracy and customer service. Assist with managing clinic appointment schedules in the EMR system as needed. Act as a Call Center flow facilitator on a daily basis to ensure that Call Center is operating at its maximum potential. Adhere to affiliate goals and policies on professionalism, wait time in clinics and on the system for addressing client complaints. Participate in Health Center efforts to achieve established goals for productivity. Participate in Health Center/affiliate efforts to achieve established revenue cycle goals. Generous salary and benefits package includes: Medical, dental, and vision coverage options for you and eligible dependents Free basic life/AD&D policy with additional voluntary coverage options Short Term Disability, Critical Illness and Accident policies 403(b) Retirement plan with up to 3% employer match Medical and Dependent Flexible Spending Account plans Public Transportation and Commuter Pre-Tax Reimbursements Generous vacation, sick, and holiday benefits Hiring range $68,640 - $78,000 per year (Exempt) Compensation Philosophy and Position Hiring Range:At Planned Parenthood Los Angeles we continuously work towards our value of "we respect and honor all people", which also relates to our compensation philosophy. PPLA recognizes that decisions about pay, and benefits have significant impact on staff, so we are committed to ensuring all positions are rooted in a description that identifies competencies, duties, responsibilities, and qualifications, and that they are compensated equitably which considers both internal organizational equity and market compensation data for similar roles. Equal Employment Opportunity will be afforded to all applicants and other covered persons without regard to protected characteristics, including their perceived protected characteristic. Protected categories include: race (including traits historically associated with race, including but not limited to, hair texture and protective hair styles such as, braids, locs, and twists as examples but not exhaustive list), color, religion or religious creed (including religious belief, observation, practice, dress, and grooming practices), national origin, ancestry, physical or mental disability, medical condition, genetic information, marital status, sex (including pregnancy, childbirth, breastfeeding/chestfeeding, or related medical conditions), reproductive health decision-making, gender, gender identity, gender expression, age (40 years and over), sexual orientation, veteran and/or military status (including past, current or prospective service in the uniformed service), and any other characteristic protected under applicable federal, state or local law. PPLA will consider for employment qualified applicants with criminal histories in accordance with the requirements of Los Angeles Fair Chance Initiative for Hiring.

Join Vancouver Clinic as a full-time Patient Service Specialist and provide excellent customer service over the telephone in a Call Center environment. Full-Time Schedule (40 hours/week): Monday through Friday, 9:00a-5:30p ( will transition to schedule after successful completion of training scheduled Monday through Friday, 8:00a-5:00p ) :: NO late nights! NO weekends! Hiring rate: generally is between $19.38-$22.20 and placement in the range depends on an evaluation of experience :: Bonus Eligible: opportunity to participate in the Metric Based Incentive Compensation Plan! In this role you will: Schedule appointments for clinicians and ancillary services for all areas within Vancouver Clinic Reschedule appointments required by clinician schedule changes (“bump list”) and schedule appointments for future opened (“wait list”). Perform initial phone call triage per protocols. Verify demographic information and update changes accurately Gather all pertinent patient information prior to scheduled appointment Provide appropriate directions when needed Must have excellent attendance! Consistent, dependable, and predictable attendance is crucial in helping us fulfill our mission of providing high-quality, compassionate care. We require our employees to adhere to our attendance standards, as frequent deviations make it difficult to provide care for our patients and support our coworkers. Requirements: High school diploma or equivalent. Min of two years of experience in either medical office setting or in the health insurance industry strongly preferred. Experience with multi-line phone system preferred. Excellent verbal and written communication skills. Ability to handle pressure situations while maintaining tact and diplomacy. Ability to work independently yet operate as an integral part of a team. Working knowledge of computers and basic software programs. Additional details: Patient Service Specialist has the potential for off-site work after successful completion of training and meeting the requirements for working off-site. This requires, but not limited to, an employee to live in the local Vancouver, WA or Portland, OR area and have a secure home network with minimum upload (5 mbps) and download speeds (25 mbps). Pay Range: $18.24 - $25.54 The above information is intended to indicate the general nature and level of work required in this position. It is not designed to contain or be interpreted as a comprehensive description of all duties, responsibilities, and qualifications required of those assigned to this job. We offer a competitive Total Rewards Program. Eligibility for benefits is dependent on factors such as position type and FTE. Benefit-eligible employees qualify for benefits beginning on the first of the month following one month of employment. Vancouver Clinic offers medical, dental, vision, life insurance, AD&D, long term disability, health savings account, flexible spending account, employee assistance program, and multiple supplemental benefits (voluntary life, critical illness, accident, hospital indemnity, identity theft protection, legal services, etc.). We also offer a 401k retirement plan, with employer contributions after your first year of employment. Benefits-eligible employees accrue PTO and Personal Time based on hours worked and State worked, totaling 120 hours in the first year for full time staff and 200 hours in the first year for full time supervisors and above, increasing in subsequent years. PTO and Personal Time accruals are pro-rated by FTE/hours worked. Non-benefits eligible employees will accrue Personal Time based on hours worked and State worked. Employees will also enjoy up to six paid holidays per year, depending on schedule. Contact your recruiter for more information. Vancouver Clinic is proud to be an Equal Opportunity Employer. Vancouver Clinic does not discriminate on the basis of race, color, gender, disability, veteran, military status, religion, age, creed, national origin, gender identity or expression, sexual orientation, marital status, genetic information, or any other basis prohibited by local, state, or federal law. Vancouver Clinic is an alcohol and drug-free workplace. Offers are contingent on successful completion of background screen and immunization requirements.

The Team Lead, Configuration Testing is responsible for day-to-day activities surrounding the knowledge and insight around testing of medical benefits, provider reimbursement, letters, claims workflow and clinical editing. Essential Functions: Responsible for day-to-day activities surrounding the knowledge and insight around testing of medical benefits, provider reimbursement, letters, claims workflow and clinical editing Guide and direct successful completion of daily tasks. Responsible for onboarding, training and development of staff Prioritize all work, requests and activities. Escalate any area of significant resource contention along with recommendation for resolution Track issues and status to ensure proper follow-up, coordination with business area and provide solutions Update project that configuration is involved with and coordinate any needed changes with manager Provide management with ticket dashboards. Identify root cause of issues and appropriate pro-active resolution to reduce tickets in the future Ensure ticket controls, communication and approvals are followed prior to system implementation Maintain and support fee schedules and methodology is consistent with required standards Provide oversight to vendor management tasks conducted by team members. Ensure timely responses and resolution Assist in auditing system configuration to ensure accuracy and internal controls are in place to minimize potential fraud and abuse and any business issues Perform any other job duties as requested Education and Experience: Bachelor's Degree or equivalent years of relevant work experience is required Minimum of three (3) years of health plan business or systems solutions experience is required Exposure to Facets or equivalent system is preferred Prior supervisory experience is preferred Competencies, Knowledge and Skills: Advanced computer skills and abilities in Facets or similar processing systems Medical terminology Advanced proficiency in Microsoft Suite to include Word, Excel and Access High level of programming and systems development knowledge Effective identification of business problems, assessment of proposed solutions to those problems, and understanding of the needs of business partners Demonstrated ability to successfully define a portfolio of initiatives including business requirements gathering, definition/prioritization, project scope definition, project staffing requirements, application configuration, testing approach, training, documentation, reporting strategy, and change management process Knowledge of regulatory reporting and compliance requirements Excellent listening and critical thinking skills Effective problem solving skills with attention to detail Excellent written and verbal communication skills Ability to work independently and within a team environment Strong interpersonal skills and high level of professionalism Ability to develop, prioritize and accomplish goals Proper medical coding knowledge and claims processing skills Licensure and Certification: Certified Professional Coder (CPC) is preferred Working Conditions: General office environment; may be required to sit or stand for extended periods of time Compensation Range: $81,400.00 - $130,200.00 CareSource takes into consideration a combination of a candidate's education, training, and experience as well as the position's scope and complexity, the discretion and latitude required for the role, and other external and internal data when establishing a salary level. In addition to base compensation, you may qualify for a bonus tied to company and individual performance. We are highly invested in every employee's total well-being and offer a substantial and comprehensive total rewards package. Compensation Type (hourly/salary): Salary Organization Level Competencies Fostering a Collaborative Workplace Culture Cultivate Partnerships Develop Self and Others Drive Execution Influence Others Pursue Personal Excellence Understand the Business This is not all inclusive. CareSource reserves the right to amend this job description at any time. CareSource is an Equal Opportunity Employer. We are dedicated to fostering an environment of belonging that welcomes and supports individuals of all backgrounds.#LI-GB1

Mammography Supervisor Boulder Community Health, Boulder, CO 80303 $38.39#- $57.59#an hour - Full-Time Days, 40 hours per week Boulder Community Health is seeking a Mammography Supervisor who will ensure the accomplishments of the department#s mission and goals, including responsibility for maintaining and/or exceeding percentage goals set by the hospital for Patient and Employee Satisfaction and Safety in their areas. Supervisors will act as primary leaders, mentors, and role models in their departments. Each Supervisor will spend at least 60% of their time in their respective work areas performing exams and working side by side with their employees while representing staff through growth, change, and conflict resolution. Benefits: #Health insurance, including a FREE employee only option #Dental and Vision insurance #BCH paid Life Insurance; Spouse and Dependent Life Insurance plans #Short-term and Long-term disability coverage #Health and Dependent Care Flexible Spending Accounts #Retirement plan with BCH matching contributions, and discretionary lump sum contribution #Paid Time Off #Education assistance program #Voluntary Wellness programs, to include biometrics, wellness team challenges, and much more #Staff Support Initiatives such as Sound Baths, Meditation, Massages, and Reiki #Free one-on-one retirement planning sessions# #Employee Assistance Program offering 8 free, confidential counseling sessions for you and your family Qualifications# #American Registry of Radiologic Technologist (ARRT) registered in #Radiologic Technology #(RT) plus,# a. Registered in every sub-specialty that is supervised, including Computerized Tomography, (CT), Magnetic Resonance Imaging (MRI), Nuclear Medicine (Nuc Med), , Registered Diagnostic Medical Sonographer (RDMS), Certified Nuclear Medicine Technologist (CNMT) and Dexa is preferred, or b. A minimum of registration in every sub-specialty that is supervised within one year (with the Imaging Manager managing the technical aspects of sub-specialty until the Imaging Supervisor completes the Competency Based Orientation (CBO) #Basic Life Support (BLS) required by end of conditional period #One year of supervisory experience is preferred #Three years of technical experience in all sub-specialty areas is preferred Responsibilities #Actively participates in the development of corrective action plans, communicates and deals with unacceptable behavior or performance, provides clear documentation and assists the employee in changing behavior in accordance with hospital standards.# #Respond after hours to hospital needs in order to maintain efficient supervision of their areas.# #Accomplish routine administration tasks during work hours without needing to work from home. #Completes annual competency review on assigned staff, to assure direct feedback from supervisor.# #Identifies issues, recognizes needs and recommends innovative changes, offers suggestions for improvement and participates in the budget process. Suggesting items for capital purchase and departmental needs.# #Completes the interview process and makes hiring decisions.# #Maintains knowledge of hospital and department policies, standards and procedures. Participates in development of new standards as needed.# #Is pivotal in creating a work place that supports and achieves a high morale among the staff, this includes physician, and patient relationships.# #Works cohesively with other department to resolve issues and build systems between units. #Establishes open communication with staff, shares information, and listens to concerns. #Develops relationships with patient and families to teach, listen and assure participation in care About Boulder Community Health and Boulder, Colorado Boulder Community Health (BCH) is a not-for-profit healthcare organization based in Boulder, Colorado. It provides comprehensive medical services to the Boulder County community, including acute care, emergency services, psychiatric services, and outpatient care. BCH operates several facilities, including the flagship Boulder Community Hospital, and offers a wide range of specialties such as cardiology, oncology, orthopedics, maternity, and mental health care. The organization is known for its commitment to high-quality care, patient-centered services, and a focus on wellness and prevention. Boulder Community Health is dedicated to improving the health of the local community by integrating advanced medical technology, evidence-based practices, and personalized care. The healthcare system also emphasizes collaboration with local physicians, wellness programs, and community outreach initiatives. BCH is recognized for its strong ties to the local population and its role in supporting public health initiatives, promoting healthy lifestyles, and addressing health disparities. Boulder Community Health is a Certified Level II Trauma Center and has received incredible accolades for the wonderful care that we provide, including: Newsweek- #America#s Best-in-State Hospital 2025#; U.S. News and World Report- #Best Hospitals for Maternity Care 2025#; 5280 Magazine-#21 BCH physicians among 2024 list of the region#s best doctors#; Daily Camera People#s Choice Awards 2024- Honorable mention, Best Physical Therapy Center; and American Heart Association- Quality Stroke Care 2024. As an employee at Boulder Community Health, you will enjoy working in state-of-the-art facilities with competitive compensation and benefits, including health/dental/life, tuition reimbursement and an on-site fitness center. You also have access to an incredible Employee Wellness and Support program, employee activities, discounts and more! EOE/Affirmative Action/Drug-free workplace.# BCH will never conduct interviews or ask for employment documents via text. This position has no close date. Applications will be accepted until the position is filled. Mammography Supervisor Boulder Community Health, Boulder, CO 80303 $38.39 - $57.59 an hour - Full-Time Days, 40 hours per week Boulder Community Health is seeking a Mammography Supervisor who will ensure the accomplishments of the department's mission and goals, including responsibility for maintaining and/or exceeding percentage goals set by the hospital for Patient and Employee Satisfaction and Safety in their areas. Supervisors will act as primary leaders, mentors, and role models in their departments. Each Supervisor will spend at least 60% of their time in their respective work areas performing exams and working side by side with their employees while representing staff through growth, change, and conflict resolution. Benefits: * Health insurance, including a FREE employee only option * Dental and Vision insurance * BCH paid Life Insurance; Spouse and Dependent Life Insurance plans * Short-term and Long-term disability coverage * Health and Dependent Care Flexible Spending Accounts * Retirement plan with BCH matching contributions, and discretionary lump sum contribution * Paid Time Off * Education assistance program * Voluntary Wellness programs, to include biometrics, wellness team challenges, and much more * Staff Support Initiatives such as Sound Baths, Meditation, Massages, and Reiki * Free one-on-one retirement planning sessions * Employee Assistance Program offering 8 free, confidential counseling sessions for you and your family Qualifications * American Registry of Radiologic Technologist (ARRT) registered in Radiologic Technology (RT) plus, a. Registered in every sub-specialty that is supervised, including Computerized Tomography, (CT), Magnetic Resonance Imaging (MRI), Nuclear Medicine (Nuc Med), , Registered Diagnostic Medical Sonographer (RDMS), Certified Nuclear Medicine Technologist (CNMT) and Dexa is preferred, or b. A minimum of registration in every sub-specialty that is supervised within one year (with the Imaging Manager managing the technical aspects of sub-specialty until the Imaging Supervisor completes the Competency Based Orientation (CBO) * Basic Life Support (BLS) required by end of conditional period * One year of supervisory experience is preferred * Three years of technical experience in all sub-specialty areas is preferred Responsibilities * Actively participates in the development of corrective action plans, communicates and deals with unacceptable behavior or performance, provides clear documentation and assists the employee in changing behavior in accordance with hospital standards. * Respond after hours to hospital needs in order to maintain efficient supervision of their areas. * Accomplish routine administration tasks during work hours without needing to work from home. * Completes annual competency review on assigned staff, to assure direct feedback from supervisor. * Identifies issues, recognizes needs and recommends innovative changes, offers suggestions for improvement and participates in the budget process. Suggesting items for capital purchase and departmental needs. * Completes the interview process and makes hiring decisions. * Maintains knowledge of hospital and department policies, standards and procedures. Participates in development of new standards as needed. * Is pivotal in creating a work place that supports and achieves a high morale among the staff, this includes physician, and patient relationships. * Works cohesively with other department to resolve issues and build systems between units. * Establishes open communication with staff, shares information, and listens to concerns. * Develops relationships with patient and families to teach, listen and assure participation in care About Boulder Community Health and Boulder, Colorado Boulder Community Health (BCH) is a not-for-profit healthcare organization based in Boulder, Colorado. It provides comprehensive medical services to the Boulder County community, including acute care, emergency services, psychiatric services, and outpatient care. BCH operates several facilities, including the flagship Boulder Community Hospital, and offers a wide range of specialties such as cardiology, oncology, orthopedics, maternity, and mental health care. The organization is known for its commitment to high-quality care, patient-centered services, and a focus on wellness and prevention. Boulder Community Health is dedicated to improving the health of the local community by integrating advanced medical technology, evidence-based practices, and personalized care. The healthcare system also emphasizes collaboration with local physicians, wellness programs, and community outreach initiatives. BCH is recognized for its strong ties to the local population and its role in supporting public health initiatives, promoting healthy lifestyles, and addressing health disparities. Boulder Community Health is a Certified Level II Trauma Center and has received incredible accolades for the wonderful care that we provide, including: Newsweek- "America's Best-in-State Hospital 2025"; U.S. News and World Report- "Best Hospitals for Maternity Care 2025"; 5280 Magazine-"21 BCH physicians among 2024 list of the region's best doctors"; Daily Camera People's Choice Awards 2024- Honorable mention, Best Physical Therapy Center; and American Heart Association- Quality Stroke Care 2024. As an employee at Boulder Community Health, you will enjoy working in state-of-the-art facilities with competitive compensation and benefits, including health/dental/life, tuition reimbursement and an on-site fitness center. You also have access to an incredible Employee Wellness and Support program, employee activities, discounts and more! EOE/Affirmative Action/Drug-free workplace. BCH will never conduct interviews or ask for employment documents via text. This position has no close date. Applications will be accepted until the position is filled.

The BCBA is responsible for development, implementation, ongoing evaluation, and overall management of behavior analytic programs for assigned home-based clients. Responsibilities also include ongoing supervision and training of behavior technicians assigned to implement one-on-one programming for assigned clients. Constellation BCBAs are highly motivated, intricately organized, passionate, and collaborative team players that exemplify the mission and values of the organization at large. Qualifications Position Qualifications Masters in Applied Behavior Analysis or related field BCBA certified in good standing with the Behavior Analyst Certification Board (BACB) State Licensure BACB Required 8-hour supervision training Strong organization and communication skills are required. Develop behavior analytic programming based on formal assessment and observation for assigned clients Consistently monitor and modify programming based on client performance Identify formal assessment needs for assigned clients at intake and reauthorization accordingly Conduct assessments based on client needs/deficits (e.g., VB-MAPP, ABAS-3, Vineland-3, SRS-2, etc.) Make clinical recommendations based on assessment results that directly address the symptomology of ASD according to the DSM-V Collaborate with Constellation BCBA colleagues on a regular basis to ensure departmental excellence Maintain documentation, reports, and data collection for assigned clients Determine equipment/materials needed for program implementation Ensure availability of needed equipment/materials Develop programming materials when necessary Modify and refresh equipment/materials on a regular basis based on client needs/progress Request clinical guidance/assistance as needed Complete reports in a timely and thorough manner according to Constellation Kids policy Provide direct, one-on-one behavior analytic services to clients when applicable/needed Supervise behavior technicians assigned to clients on a weekly basis at minimum Provide supervision quantity based on technician and client needs without exceeding payer approved amounts Consult with schools and other organizations as assigned Complete required documentation in a timely manner Submit documentation to department leadership for review in a timely manner as needed/required Conduct staff training as assigned Perform other duties as assigned

M-F 8-5, This is a fully remote position. However, candidate needs to be available to train new hires in person at Shadeland office when need arises. (out-of-state is not preferred) This position is responsible for leadership of the Pediatric Specialty Billing follow-up team within IU Health Revenue Cycle Services. Ensures high quality standardized work processes that result in consistent outcomes that compare favorably with relevant national benchmarks. Serves as the first-tier escalation for team members on task-oriented problems or issues and supports management in promotion of staff development and the allocation and coordination of daily work. Context and Purpose of role • Staff training, coordination of daily work, first tier escalation and Complete training of recent new hires Key Responsibilities of role •Staff training, monitoring staff workload and performance, communicating policy/procedural issues to management and works closely with departmental leadership Must Haves •Knowledge of physician billing, excellent written and verbal communication skills Other Requirements •2 years of experience with Indiana University Health Revenue Cycle Services strongly preferred. • Requires expert knowledge of revenue cycle requirements and regulations. • Requires a high level of interpersonal, problem solving, and analytic skills. • Requires effective written and verbal communication skills in both individual and group settings. • Requires the ability to promote teamwork and develop team members. • Requires the ability to take initiative and meet objectives.

We are looking for motivated and passionate clinicians looking to make an impact in their community to join a new Street Crisis Response Team in San Francisco! The Street Crisis Response Team (SCRT) is an innovative co-responder model responding to triaged 911 calls for non-violent, behavioral health issues in San Francisco, as an alternative to police response. Since November 2020, six teams have launched, responding to calls citywide. ********************************************************************************************* ************************************************************************************************************************************* ***************************************************************************************** The SCRT Clinical Team Lead will play a crucial role in helping to coordinate the behavioral health assessment and crisis response for those in psychiatric and substance-induced distress in San Francisco. The SCRT aims to avoid harm to the individual in crisis by intervening in person-centered and trauma-informed ways to avoid further escalation and attend to the immediate needs of the person in crisis. This will be done by treating each person in crisis with the utmost dignity and respect, as well as an active participant in their own de-escalation process and reestablishment of personal safety. The Clinical Team Lead role will be a 12-hour shift, three to four days per week. Clinical Team Leads work in collaboration with the SCRT Clinical Supervisors to ensure at least one is available over the phone throughout all shifts worked by the SCRT Clinicians. Clinical Team Leads also participate in the field as clinicians, train and shadow other clinicians in the field, and may work in place of a clinician who is on vacation or unable to report for their shift. The first of its kind in San Francisco, the SCRT which is comprised of a SFFD Paramedic, a Behavioral Health Clinician and a Peer Counselor will respond to calls of suicide and self-harm, including assisting individuals who present as disoriented, delusional and/or exhibiting symptoms of intoxication. The team will be mobile throughout the shift, in an ADA-accessible SFFD van available to transport the team and people to other resources after de-escalation has occurred. In addition to behavioral health assessment and de-escalation, the SCRT is qualified to provide basic medical treatment (such as wound care, prevention of infection) to reduce the need for hospitalization and decrease the chances of furthering mental health decompensation. Depending on the level of care needed, individuals may be escorted to a hospital, shelter or to a safer location as applicable to their health needs. This role is a full-time position with benefits, and includes both in the field (in person) and off-site work. Clinical Team Leads will have access to the COVID-19 vaccine upon hire. The Clinical Team Lead works 3-4 12-hour shifts per week. Key Responsibilities Clinical Responsibilities: Work collaboratively in 12 hour shifts as part of a co-responder model team to address non-violent, behavioral health crisis calls triaged by the city's 911 system and/or a dedicated 800 number provided to the public, as an alternative to police response. Share responsibility with other Clinical Team Leads and Clinical Supervisors to maintain immediate availability to consult, problem solve, and answer questions by phone to provide supervision to other clinicians providing direct crisis response in real time. Participate in and assist with facilitation of group supervision with members of the Street Crisis Response Team. Learn and utilize the Trauma Stewardship model for coping with burnout and compassion fatigue among members of the SCRT. Provide culturally responsive, trauma-informed, gender-responsive, harm reduction, and person-centered mental health and substance use crisis assessment, intervention, de-escalation, and appropriate follow up as part of the SCRT, specifically for individuals experiencing non-violent, behavioral health crisis in San Francisco. Deftly assess for and instruct others to assess for suicidality, homicidal intent, violence risk, grave disability, and substance use using appropriate measurements, including C-SRRS, Mini Mental Status Exam, and others. Train and shadow other clinicians in the field and provide feedback on their clinical work. Show competency in use of Narcan for opioid overdose reversal. Maintain strong working knowledge of DSM V diagnostic criteria, particularly for substance use, PTSD/Acute Stress, psychotic, panic, bipolar, mood, and personality disorders. Obtain SFDPH 5150 Certification so that in situations that warrant it, initiate a 5150 psychiatric hold by properly assessing and documenting per SFDPH protocol, as well as waiting safely while calling and awaiting transport. Team Member Responsibilities: Work with other team members and person in crisis in quickly assessing the needs of individuals experiencing mental health crisis; and to create a response plan in collaboration with the other SCRT members and person in crisis. Practice self-awareness and cultural humility as member of diverse team; be conscientious and sensitive to power and other interpersonal dynamics with other team members. Demonstrate strong ability to remain calm and attentive during crises,as well as to deftly advise on several separate crises during a single shift. Demonstrate a high level of resilience and self-care as part of maintaining wellness in a high crisis and first responder position. Administrative, Training, and Documentation Responsibilities: Maintain timely and thorough administrative and service documentation and records related to client care and program-related monitoring, in accordance to standards specified by HR360 policies and oversight agencies (e.g. DPH, etc.). Complete all live and online trainings in timely and thorough manner to form strong foundation for clinical work. Trainings will include street crisis de-escalation, trauma informed care, Motivational Interviewing, ethical boundaries, confidentiality, first aid, CPR, COVID-19 precautions, and others. Education and Knowledge, Skills and Abilities Education and Experience Required: Licensure (LCSW, LMFT, LPCC) or registration (ASW, AMFT, APCC) with the California Board of Behavioral Sciences or Board of Psychology. Minimum three years of experience providing behavioral health services in a public health, community mental health, crisis services, or other setting serving people who are unhoused. First Aid certified within 30 days of employment. CPR certified within 30 days of employment. Must be able/willing to work outside during most of shifts, travel in van with others between crises, and physically move frequently during shift. Must be able to travel to and from worksite and other locations within San Francisco. Ability to work with and honor a highly diverse community served, as well as SCRT team members, while showing humility and openness. Willingly open to learn and understand different perspectives, as well as show self-awareness around race, gender, class, sexual orientation, lived experience, and other important attributes. Desired: Bilingual in San Francisco threshold language. Background Clearance Required: Ability to obtain and maintain background clearance with successful discharge from probation or parole. Please attach scan or photo of BBS/BOP credentials to application and list three professional references on resume or cover letter. In compliance with the California Department of Public Health's mandate, all employees must be able to provide proof of COVID-19 vaccination. Medical and religious exemptions are available. Tag: IND100.

Chat & Text Supervisor Bilingual, Spanish - Per Diem (Olympic Suicide Prevention Center) This is a remote position. The pay for this position is $30.00 per hour with $5.00 overnight differential. Schedule is 0 weekly scheduled shifts, with the expectation to pick up a minimum of 8 hours monthly based on program needs. Preferred availability: Monday-Sunday from 3:30p-12:30a PST. This role requires a four week long training (Monday-Friday, 9:00a-5:00p PST) at the start of employment. Our work schedules are subject to change as necessary to meet the Agency's and it's client's needs. Reasonable notice is provided to facilitate personal planning. Ask us about loan repayment programs you may qualify for by working at Didi Hirsch. About Didi Hirsch Didi Hirsch Mental Health Services has been a national leader in whole-person mental health, crisis care, and substance use services since 1942 and is home to the nation's first Suicide Prevention Center. We are a nonprofit organization providing care to about 270,000 people annually across our programs. Didi Hirsch has deep roots in community-based mental health and a commitment to providing culturally responsive services that are just and equitable. More than 1,000 dedicated employees and volunteers make Didi Hirsch's work possible. Summary As a Chat and Text Supervisor, you will be responsible for the oversight and support of crisis chat and text counselors for the Suicide Prevention Center's Crisis Chat and Text Services to ensure compliance with program standards, contracts, policies, procedures and guidelines. Primary Duties * Manages and supports Spanish chat and text flow on the Crisis Line. * Ensures the Spanish Bilingual Chat and Text counselors follow program standards, contracts, policies, procedures and guidelines. * Listens and monitors Spanish Bilingual Chat and Text Counselor's chats and texts. * Researches and locates appropriate resources as applicable to assist Spanish Bilingual Chat and Text Counselors, while they are actively on a chat or text. * Make determinations regarding possible mandated reports and emergency interventions, with the support/consultation from the On-Call Supervisor. * Initiates debriefing sessions as needed with Spanish Bilingual Chat and Text Counselor(s) after completing a chat or text. * Identifies Spanish Bilingual Chat and Text counselor training needs and provides individual support. * Provides input and feedback for performance evaluations for Spanish Bilingual Chat and Text Counselors. * Provides input and feedback for evaluations of Spanish bilingual crisis chat and text counselors. * Attends routinely scheduled meetings as requested or required for the Suicide Prevention Center and/or Didi Hirsch. * Participates in Suicide Prevention Center training activities. * Takes Spanish chats and texts, as needed to support program needs. * Completes safety assessment, safety planning, de-escalation, and follow-up with Spanish Chat/Text visitors. * Maintains accurate and detailed Spanish chat and text report documentation in real time. Position Requirements * Fluent in reading, writing, and speaking both English and Spanish. * Have knowledge of all job specific skills including safety assessment, data collection, and Spanish chat/text triage. * Possess a high school diploma or equivalent. * Have basic supervisory skills sufficient to manage Spanish Bilingual Chat and Text Counselors, enforcing policies and procedures while maintaining a supportive environment. * Be 18 years of age or older. * Have high speed internet with an active Ethernet connection, and a quiet/confidential workspace. * Able to efficiently use laptop computer to include Microsoft Office Suite and crisis line software. * Know and comply with Agency policies and procedures, HIPAA, DMH policies and documentation guidelines, and other state, federal regulations relating to emergency mental health services. * Demonstrate current knowledge of all job specific skills including Counselor supervision, crisis intervention, suicide prevention, crisis line procedures, multicultural and socio-economic issues. * Be empathetic, flexible, and adaptable to varying situations. * Have open availability and flexibility to work various hours, as Spanish Chat/Test is a 24/7 hour program, including overnights, weekends and holidays. * Be reliable and able to adhere to schedules based upon Spanish Chat/Text program needs. * Have successfully completed the Suicide Prevention training program, which can include ASIST training. * Complete yearly trainings as required by Lifeline. * Possess strong interpersonal skills and can positively interact with others. * Have outstanding communication skills with the ability to engage any individual regardless of background. * Exceptional at multi-tasking and time management, able to drive multiple pieces of work forward simultaneously while meeting all deadlines. * Goal-oriented team player with strong experience working in large and complex systems. * A commitment to team objectives and Didi Hirsch philosophies. * Successfully pass pre-employment screening, including a background check, computer and language tests, and live scan fingerprinting. Our Vision A future where everyone has equitable access to care and is empowered to achieve optimal mental health and well-being. Our Mission Didi Hirsch provides compassionate mental health, substance use, and suicide prevention services to individuals and families, especially in communities where discrimination and injustice limit access. Core Values Excellence: We are constantly innovating, learning from the communities we serve, and applying the latest research to advance best practices. We uphold the highest ethical standards to ensure we are providing compassionate and excellent care. Diversity & Inclusion: We value diversity of background, experience, and ideas. We celebrate differences and prioritize creating a sense of belonging. Equity: We are dedicated to promoting health equity in our communities, and we work to dismantle disparities and discrimination within both systems of care and society. Well Being: We are devoted to the well-being of our staff, volunteers, and communities, and believe healthy teams lead to healthy clients. Advocacy: We advocate across all levels of government and use our voice to reduce barriers to care with the goal of access to high quality, integrated healthcare for all. Community Engagement: We build partnerships in the community and across sectors to create a more inclusive and responsive mental health ecosystem and enhance greater accessibility to care and support. #LI-LR1 #LI-Remote

Chat & Text Supervisor Bilingual, Spanish - Per Diem (Olympic Suicide Prevention Center) This is a remote position. The pay for this position is $30.00 per hour with $5.00 overnight differential. Schedule is 0 weekly scheduled shifts, with the expectation to pick up a minimum of 8 hours monthly based on program needs. Preferred availability: Monday-Sunday from 3:30p-12:30a PST. This role requires a four week long training (Monday-Friday, 9:00a-5:00p PST) at the start of employment. Our work schedules are subject to change as necessary to meet the Agency's and it's client's needs. Reasonable notice is provided to facilitate personal planning. Ask us about loan repayment programs you may qualify for by working at Didi Hirsch. About Didi Hirsch Didi Hirsch Mental Health Services has been a national leader in whole-person mental health, crisis care, and substance use services since 1942 and is home to the nation's first Suicide Prevention Center. We are a nonprofit organization providing care to about 270,000 people annually across our programs. Didi Hirsch has deep roots in community-based mental health and a commitment to providing culturally responsive services that are just and equitable. More than 1,000 dedicated employees and volunteers make Didi Hirsch's work possible. Summary As a Chat and Text Supervisor, you will be responsible for the oversight and support of crisis chat and text counselors for the Suicide Prevention Center's Crisis Chat and Text Services to ensure compliance with program standards, contracts, policies, procedures and guidelines. Primary Duties * Manages and supports Spanish chat and text flow on the Crisis Line. * Ensures the Spanish Bilingual Chat and Text counselors follow program standards, contracts, policies, procedures and guidelines. * Listens and monitors Spanish Bilingual Chat and Text Counselor's chats and texts. * Researches and locates appropriate resources as applicable to assist Spanish Bilingual Chat and Text Counselors, while they are actively on a chat or text. * Make determinations regarding possible mandated reports and emergency interventions, with the support/consultation from the On-Call Supervisor. * Initiates debriefing sessions as needed with Spanish Bilingual Chat and Text Counselor(s) after completing a chat or text. * Identifies Spanish Bilingual Chat and Text counselor training needs and provides individual support. * Provides input and feedback for performance evaluations for Spanish Bilingual Chat and Text Counselors. * Provides input and feedback for evaluations of Spanish bilingual crisis chat and text counselors. * Attends routinely scheduled meetings as requested or required for the Suicide Prevention Center and/or Didi Hirsch. * Participates in Suicide Prevention Center training activities. * Takes Spanish chats and texts, as needed to support program needs. * Completes safety assessment, safety planning, de-escalation, and follow-up with Spanish Chat/Text visitors. * Maintains accurate and detailed Spanish chat and text report documentation in real time. Position Requirements * Fluent in reading, writing, and speaking both English and Spanish. * Have knowledge of all job specific skills including safety assessment, data collection, and Spanish chat/text triage. * Possess a high school diploma or equivalent. * Have basic supervisory skills sufficient to manage Spanish Bilingual Chat and Text Counselors, enforcing policies and procedures while maintaining a supportive environment. * Be 18 years of age or older. * Have high speed internet with an active Ethernet connection, and a quiet/confidential workspace. * Able to efficiently use laptop computer to include Microsoft Office Suite and crisis line software. * Know and comply with Agency policies and procedures, HIPAA, DMH policies and documentation guidelines, and other state, federal regulations relating to emergency mental health services. * Demonstrate current knowledge of all job specific skills including Counselor supervision, crisis intervention, suicide prevention, crisis line procedures, multicultural and socio-economic issues. * Be empathetic, flexible, and adaptable to varying situations. * Have open availability and flexibility to work various hours, as Spanish Chat/Test is a 24/7 hour program, including overnights, weekends and holidays. * Be reliable and able to adhere to schedules based upon Spanish Chat/Text program needs. * Have successfully completed the Suicide Prevention training program, which can include ASIST training. * Complete yearly trainings as required by Lifeline. * Possess strong interpersonal skills and can positively interact with others. * Have outstanding communication skills with the ability to engage any individual regardless of background. * Exceptional at multi-tasking and time management, able to drive multiple pieces of work forward simultaneously while meeting all deadlines. * Goal-oriented team player with strong experience working in large and complex systems. * A commitment to team objectives and Didi Hirsch philosophies. * Successfully pass pre-employment screening, including a background check, computer and language tests, and live scan fingerprinting. Our Vision A future where everyone has equitable access to care and is empowered to achieve optimal mental health and well-being. Our Mission Didi Hirsch provides compassionate mental health, substance use, and suicide prevention services to individuals and families, especially in communities where discrimination and injustice limit access. Core Values Excellence: We are constantly innovating, learning from the communities we serve, and applying the latest research to advance best practices. We uphold the highest ethical standards to ensure we are providing compassionate and excellent care. Diversity & Inclusion: We value diversity of background, experience, and ideas. We celebrate differences and prioritize creating a sense of belonging. Equity: We are dedicated to promoting health equity in our communities, and we work to dismantle disparities and discrimination within both systems of care and society. Well Being: We are devoted to the well-being of our staff, volunteers, and communities, and believe healthy teams lead to healthy clients. Advocacy: We advocate across all levels of government and use our voice to reduce barriers to care with the goal of access to high quality, integrated healthcare for all. Community Engagement: We build partnerships in the community and across sectors to create a more inclusive and responsive mental health ecosystem and enhance greater accessibility to care and support. #LI-LR1 #LI-Remote

Company: Compassus Responsible for leading and oversight of market insurance verification and authorization functions. The supervisor will be responsible for managing and training a team of insurance coordinators through their day-to day tasks. This position also is responsible for accurate and timely insurance verification and authorization requests for home health care services for new or existing patients in accordance with their third-party payor policies while following all federal, state, and local regulations including Medicare and Medicaid guidelines. Position Specific Responsibilities • Responsible for leading team as it relates to insurance verification and authorization functions. • Conduct performance reviews, quarterly check-ins, and staff 1:1s to guide performance management and employee development and manage toward departmental goals, including quality and process improvement efforts. • Coordinate department schedules to ensure appropriate workload and ratio balance. • Identify, develop and implement potential solutions to resolve problems and/or remove barriers that inhibit the department's ability to achieve performance goals. • Maintain confidentiality and privacy of patient/family finances, records, health status, etc. • Comply with applicable legal requirements, standards, policies and procedures including, but not limited to the Compliance Program: Code of Conduct, HIPAA and Documentation Standards. • Complete insurance verification on all new and existing patients, requests and completes follow-up appropriately for authorization. • Contacts insurance carriers to obtain and verify benefit coverage, policy limitations, and authorization/notification for patients. • Ensures information obtained is complete and accurate, applying acquired knowledge of Medicare, Medicaid, and third-party payer requirements/on-line eligibility systems. • Reviews the insurance verification and completes the authorization process within established time frames. Accurately enters data into software program. • Maintains a thorough understanding of the revenue cycle which includes insurance requirements, billing, and associated correspondence and is able to independently resolve issues • Scans and uploads appropriate documents to the patient chart and assists with completing patient profile. • Works closely with and supports team efforts to accomplish authorization/verification relative activities as directed. • Documents payer and authorization information with the EMR system. • Complete Payor Change process, as needed. • Provides effective communication to team members and other health care professionals while maintaining confidentiality • Supports the Company's services mission statement, philosophies, and objectives promoting safe delivery of home health care services. • Adherence to and compliance with information systems security is everyone's responsibility. It is the responsibility of every computer user to: Know and follow Information Systems security policies and procedures. Attend Information Systems security training, when offered. Report information systems. Education and/or Experience High School Graduate or equivalent. Minimum of 3+ years of experience in a home health/medical service setting; previous management experience preferred Skills Mathematical Skills: Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percentage. Language Skills: Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations. Ability to write reports, business correspondence, and procedure manuals. Ability to effectively present information and respond to questions from leaders, team members, investors, and external parties. Strong written and verbal communications. Other Skills and Abilities: Ability to understand, read, write, and speak English. Articulates and embraces hospice philosophy. Strong computer skills with proficiency in MS Office Suite required. Familiarity with Electronic Medical Records (EMR), Homecare Homebase preferred. Working knowledge of billing activities and accounts receivable systems. Understanding of Federal, State and accreditation regulations governing home health. Pay Range: $70,000 - $85,000 annually Physical Demands and Work Environment: The demands of this role necessitate a team member to effectively perform essential functions. Adaptations can be made to accommodate team members with disabilities. Regular standing, walking, and manual dexterity are fundamental, along with the ability to lift and move objects up to 25 pounds. Visual acuity requirements include close and distance vision, color and peripheral vision, depth perception, and the ability to adjust focus. This description provides a general overview and may vary by role and department, capturing the nuanced demands and conditions inherent to positions in our organization. At Compassus, including all Compassus affiliates, diversity, equity, and inclusion are fundamental to our Pillars of Success. We are committed to creating a fair work environment where our team members feel welcomed, highly valued, and respected. As an equal opportunity employer, all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. Build a Rewarding Career with Compassus At Compassus, we care for our team members as much as we care for our patients and their families. Through our Care for Who I Am culture, we show compassion, respect, and appreciation for every individual. Embark on a career that cares for you while you care for others. Your Career Journey Matters We're dedicated to helping you grow and succeed. Whether you're pursuing leadership roles, specialized training, or exploring new career paths, we provide the tools and support you need to thrive. The Compassus Advantage • Meaningful Work: Make an impact every day by honoring the quality of life of our patients, supporting them and their families with compassion, and creating moments that truly matter. • Career Development: Access leadership pathways, mentorship, and personalized professional development. • Innovation Meets Compassion: Collaborate with a supportive team using the latest tools and technologies to deliver exceptional care. • Enhanced Benefits: Enjoy competitive pay, flexible time off, tuition reimbursement, and wellness programs designed for your well-being. • Recognition and Support: Be celebrated for your contributions through recognition programs that honor your dedication. • A Culture of Belonging: Thrive in a culture where you can be your authentic self, valued for your unique contributions and supported in a community that embraces diversity and inclusion. Ready to Join? At Compassus, your career is more than a job-it's an opportunity to make a lasting impact. Take the next step and join a team that empowers you to grow, innovate, and thrive.

Chat and Text Supervisor (Olympic Suicide Prevention Center) This is a fully remote position. The pay for this position is $28.00 per hour with a $5.00 overnight differential. The schedule is Thursday from 5:00pm-9:00pm, Saturday from 12:30pm-9:00pm, and Sunday from 10:00am-6:30pm PST, totaling 20 hours per week. This role requires a four-week 40-hour per week training (Monday to Friday 9:00 AM to 5:00 PM PST) at the start of employment. Our work schedules are subject to change as necessary to meet the Agency's and it's client's needs. Reasonable notice is provided to facilitate personal planning. Ask us about loan repayment programs you may qualify for by working at Didi Hirsch. About Didi Hirsch Didi Hirsch Mental Health Services has been a national leader in whole-person mental health, crisis care, and substance use services since 1942 and is home to the nation's first Suicide Prevention Center. We are a nonprofit organization providing care to about 270,000 people annually across our programs. Didi Hirsch has deep roots in community-based mental health and a commitment to providing culturally responsive services that are just and equitable. More than 1,000 dedicated employees and volunteers make Didi Hirsch's work possible. Summary As a Chat and Text Supervisor, you will be responsible for the oversight and support of crisis chat and text counselors for the Suicide Prevention Center's Crisis Chat and Text Services to ensure compliance with program standards, contracts, policies, procedures and guidelines. Primary Duties * Live monitors chat/text queues and counselor adherence to policies/practices ensuring smooth service delivery. * Observes, documents, and reports feedback in the end-of-shift email and to Program Coordinators related to on-shift counselor performance. * Locates appropriate resources for crisis chat and text counselors while they are on a chat or text. * With support from the On-Call Supervisor, may make the determination of mandated reports and sending rescue to chat or text visitors. * Reports platform issues and other tech issues to program leadership and acts as the primary communication link between frontline staff and leadership, ensuring that operational incidents and challenges, employee concerns, clinical compliance requirements are properly documented and escalated. * Initiates debriefing sessions with crisis chat and text counselors after they have taken a chat or text. * Identifies crisis chat and text counselor training needs and provides individual support. * With support from Program Coordinators, monitors chat/text answer rates to ensure they remain at or above 95%. * Attends routinely scheduled meetings as requested or required for the Suicide Prevention Center and/or Didi Hirsch. * Fosters a positive and supportive work environment. * Takes chats and texts as needed to support program needs. * May participate in outreach and media related activities. * May participate in SPC training activities. Position Requirements * Possess a high school diploma or equivalent. * Be 18 years of age or older. * Have high speed internet with an active Ethernet connection, and a quiet/confidential workspace. * Have availability and flexibility to work the daytime, evening, overnight and weekend shifts. * Demonstrate current knowledge of all job specific skills including volunteer supervision, crisis intervention, suicide prevention, crisis line procedures, multicultural and socio-economic issues. * Have basic supervisory skills sufficient to manage volunteer crisis chat and text counselors, enforcing policies and procedures while maintaining a supportive environment. * Able to efficiently use the personal computer to include Microsoft Office Suite and crisis line software. * Support the values and mission of Didi Hirsch as related to employment. * Know and comply with Agency policies and procedures, HIPAA, DMH policies and documentation guidelines, and other state, federal regulations relating to emergency mental health services. * Present ideas, information, and viewpoints clearly, both verbally and in writing. * Have strong interpersonal skills, interact well with others, and effectively communicate to others when conflicts occur. * Demonstrate commitment to team objectives and Didi Hirsch philosophies. * Ability to adapt and be flexible to changes in protocol and program needs. Our Vision A future where everyone has equitable access to care and is empowered to achieve optimal mental health and well-being. Our Mission Didi Hirsch provides compassionate mental health, substance use, and suicide prevention services to individuals and families, especially in communities where discrimination and injustice limit access. Core Values Excellence: We are constantly innovating, learning from the communities we serve, and applying the latest research to advance best practices. We uphold the highest ethical standards to ensure we are providing compassionate and excellent care. Diversity & Inclusion: We value diversity of background, experience, and ideas. We celebrate differences and prioritize creating a sense of belonging. Equity: We are dedicated to promoting health equity in our communities, and we work to dismantle disparities and discrimination within both systems of care and society. Well Being: We are devoted to the well-being of our staff, volunteers, and communities, and believe healthy teams lead to healthy clients. Advocacy: We advocate across all levels of government and use our voice to reduce barriers to care with the goal of access to high quality, integrated healthcare for all. Community Engagement: We build partnerships in the community and across sectors to create a more inclusive and responsive mental health ecosystem and enhance greater accessibility to care and support. #LI-LR1 #LI-Remote

Chat and Text Supervisor (Olympic Suicide Prevention Center) This is a fully remote position. The pay for this position is $28.00 per hour with a $5.00 overnight differential. The schedule is Thursday from 5:00pm-9:00pm, Saturday from 12:30pm-9:00pm, and Sunday from 10:00am-6:30pm PST, totaling 20 hours per week. This role requires a four-week 40-hour per week training (Monday to Friday 9:00 AM to 5:00 PM PST) at the start of employment. Our work schedules are subject to change as necessary to meet the Agency's and it's client's needs. Reasonable notice is provided to facilitate personal planning. Ask us about loan repayment programs you may qualify for by working at Didi Hirsch. About Didi Hirsch Didi Hirsch Mental Health Services has been a national leader in whole-person mental health, crisis care, and substance use services since 1942 and is home to the nation's first Suicide Prevention Center. We are a nonprofit organization providing care to about 270,000 people annually across our programs. Didi Hirsch has deep roots in community-based mental health and a commitment to providing culturally responsive services that are just and equitable. More than 1,000 dedicated employees and volunteers make Didi Hirsch's work possible. Summary As a Chat and Text Supervisor, you will be responsible for the oversight and support of crisis chat and text counselors for the Suicide Prevention Center's Crisis Chat and Text Services to ensure compliance with program standards, contracts, policies, procedures and guidelines. Primary Duties * Live monitors chat/text queues and counselor adherence to policies/practices ensuring smooth service delivery. * Observes, documents, and reports feedback in the end-of-shift email and to Program Coordinators related to on-shift counselor performance. * Locates appropriate resources for crisis chat and text counselors while they are on a chat or text. * With support from the On-Call Supervisor, may make the determination of mandated reports and sending rescue to chat or text visitors. * Reports platform issues and other tech issues to program leadership and acts as the primary communication link between frontline staff and leadership, ensuring that operational incidents and challenges, employee concerns, clinical compliance requirements are properly documented and escalated. * Initiates debriefing sessions with crisis chat and text counselors after they have taken a chat or text. * Identifies crisis chat and text counselor training needs and provides individual support. * With support from Program Coordinators, monitors chat/text answer rates to ensure they remain at or above 95%. * Attends routinely scheduled meetings as requested or required for the Suicide Prevention Center and/or Didi Hirsch. * Fosters a positive and supportive work environment. * Takes chats and texts as needed to support program needs. * May participate in outreach and media related activities. * May participate in SPC training activities. Position Requirements * Possess a high school diploma or equivalent. * Be 18 years of age or older. * Have high speed internet with an active Ethernet connection, and a quiet/confidential workspace. * Have availability and flexibility to work the daytime, evening, overnight and weekend shifts. * Demonstrate current knowledge of all job specific skills including volunteer supervision, crisis intervention, suicide prevention, crisis line procedures, multicultural and socio-economic issues. * Have basic supervisory skills sufficient to manage volunteer crisis chat and text counselors, enforcing policies and procedures while maintaining a supportive environment. * Able to efficiently use the personal computer to include Microsoft Office Suite and crisis line software. * Support the values and mission of Didi Hirsch as related to employment. * Know and comply with Agency policies and procedures, HIPAA, DMH policies and documentation guidelines, and other state, federal regulations relating to emergency mental health services. * Present ideas, information, and viewpoints clearly, both verbally and in writing. * Have strong interpersonal skills, interact well with others, and effectively communicate to others when conflicts occur. * Demonstrate commitment to team objectives and Didi Hirsch philosophies. * Ability to adapt and be flexible to changes in protocol and program needs. Our Vision A future where everyone has equitable access to care and is empowered to achieve optimal mental health and well-being. Our Mission Didi Hirsch provides compassionate mental health, substance use, and suicide prevention services to individuals and families, especially in communities where discrimination and injustice limit access. Core Values Excellence: We are constantly innovating, learning from the communities we serve, and applying the latest research to advance best practices. We uphold the highest ethical standards to ensure we are providing compassionate and excellent care. Diversity & Inclusion: We value diversity of background, experience, and ideas. We celebrate differences and prioritize creating a sense of belonging. Equity: We are dedicated to promoting health equity in our communities, and we work to dismantle disparities and discrimination within both systems of care and society. Well Being: We are devoted to the well-being of our staff, volunteers, and communities, and believe healthy teams lead to healthy clients. Advocacy: We advocate across all levels of government and use our voice to reduce barriers to care with the goal of access to high quality, integrated healthcare for all. Community Engagement: We build partnerships in the community and across sectors to create a more inclusive and responsive mental health ecosystem and enhance greater accessibility to care and support. #LI-LR1 #LI-Remote

Provides day-to-day oversight, quality assurance, and guidance to Credentialing Coordinators. Ensures accuracy, timeliness, and compliance of credentialing, recredentialing, and enrollment activities in accordance with NCQA, CMS, and organizational standards. Develops and maintains Standard Operating Procedures (SOPs), coordinates staff training, performs QA audits, and serves as a subject matter expert and escalation point for complex issues. **Duties and Responsibilities** **Remote Work Capable** **Essential Functions:** + Leadership and Oversight - Monitors workload distribution and assists leadership with level-loading and performance tracking. - Serves as the primary escalation point for questions, process clarification, and problem resolution. - Conducts quality assurance reviews on applications, verifications, and payor submissions to identify errors, trends, and training needs. - Prepares and reports QA findings and metrics to management with recommendations for improvement. + Training and Development - Develops and maintains training materials, job aids, and reference guides. - Provides onboarding and ongoing training for new and existing staff. - Conducts competency assessments to ensure adherence to standards and continuous improvement. - Facilitates cross-training within the team to promote operational flexibility. + Policy, Process and SOP Management - Authors updates and maintains Standard Operating Procedures (SOPs) and Work Instructions in collaboration with leadership. - Ensures all procedures remain current and compliant with accreditation and regulatory requirements. - Partners with leadership to evaluate and improve workflow efficiency, automation and documentation practices. - Acts as liaison with IT, Population Health and other internal teams to communicate system or policy updates impacting credentialing and enrollment processes. + Quality Assurance and Reporting - Performs routine audits on credentialing and payor enrollment files to ensure compliance and accuracy. - Tracks audit outcomes, trends and corrective actions. - Provides regular QA and productivity reports to the Director and Manager. - Supports internal and external audits (NCQA, CMS, payer, or internal compliance). + Collaboration and Continuous Improvement - Works closely with management to identify system, process and training opportunities. - Participates in strategic discussions to improve departmental efficiency, data integrity and customer service. - Supports and models WellSpan's core values of integrity, teamwork and accountability. **Qualifications** **Minimum Education:** + High School Diploma or GED Required + Associates Degree in Business, Health Administration, or related field Preferred **Work Experience:** + 5 years credentialing or payor enrollment experience Required + 2 years demonstrated leadership, training, or QA experience Preferred **Licenses:** + Certified Provider Credentialing Specialist Upon Hire Preferred or + Certified Professional Medical Services Management Upon Hire Preferred **Knowledge, Skills, and Abilities:** + Strong organizational, leadership, and communication skills + Proven ability to train and mentor others + Excellent attention to detail and accuracy + Skilled in analyzing data, identifying root causes, and implementing corrective action + Strong working knowledge of credentialing systems (Cactus, or equivalent) + Demonstrated ability to write SOPs and manage version control **Benefits Offered:** Comprehensive health benefits Flexible spending and health savings accounts Retirement savings plan Paid time off (PTO) Short-term disability Education assistance Financial education and support, including DailyPay Wellness and Wellbeing programs Caregiver support via Wellthy Childcare referral service via Wellthy **Quality of Life** Founded in 1741, the city of York is considered by many as the first capital of the United States. The Articles of Confederation were signed by the Second Continental Congress here in 1777. Its beautifully restored historic district is an architectural treasure. While York retains its farming and manufacturing heritage, at its heart York is a thriving cultural community that has attracted creative talent and innovative entrepreneurial investors from across the nation. Life in York County offers affordable housing, options for higher education, a thriving arts and cultural community, historical attractions, parks and recreational resources, semi-professional baseball team, fine dining and more - within an easy drive of major East Coast cities. York County residents can find local employment in healthcare, manufacturing, technology, agricultural and service sectors. (Patient population: 445,000) WellSpan Health is an Equal Opportunity Employer. It is the policy and intention of the System to maintain consistent and equal treatment toward applicants and employees of all job classifications without regard to age, sex, race, color, religion, sexual orientation, gender identity, transgender status, national origin, ancestry, veteran status, disability, or any other legally protected characteristic.

Provides day-to-day oversight, quality assurance, and guidance to Credentialing Coordinators. Ensures accuracy, timeliness, and compliance of credentialing, recredentialing, and enrollment activities in accordance with NCQA, CMS, and organizational standards. Develops and maintains Standard Operating Procedures (SOPs), coordinates staff training, performs QA audits, and serves as a subject matter expert and escalation point for complex issues. Duties and Responsibilities Remote Work Capable Essential Functions: * Leadership and Oversight - Monitors workload distribution and assists leadership with level-loading and performance tracking. - Serves as the primary escalation point for questions, process clarification, and problem resolution. - Conducts quality assurance reviews on applications, verifications, and payor submissions to identify errors, trends, and training needs. - Prepares and reports QA findings and metrics to management with recommendations for improvement. * Training and Development - Develops and maintains training materials, job aids, and reference guides. - Provides onboarding and ongoing training for new and existing staff. - Conducts competency assessments to ensure adherence to standards and continuous improvement. - Facilitates cross-training within the team to promote operational flexibility. * Policy, Process and SOP Management - Authors updates and maintains Standard Operating Procedures (SOPs) and Work Instructions in collaboration with leadership. - Ensures all procedures remain current and compliant with accreditation and regulatory requirements. - Partners with leadership to evaluate and improve workflow efficiency, automation and documentation practices. - Acts as liaison with IT, Population Health and other internal teams to communicate system or policy updates impacting credentialing and enrollment processes. * Quality Assurance and Reporting - Performs routine audits on credentialing and payor enrollment files to ensure compliance and accuracy. - Tracks audit outcomes, trends and corrective actions. - Provides regular QA and productivity reports to the Director and Manager. - Supports internal and external audits (NCQA, CMS, payer, or internal compliance). * Collaboration and Continuous Improvement - Works closely with management to identify system, process and training opportunities. - Participates in strategic discussions to improve departmental efficiency, data integrity and customer service. - Supports and models WellSpan's core values of integrity, teamwork and accountability. Qualifications Minimum Education: * High School Diploma or GED Required * Associates Degree in Business, Health Administration, or related field Preferred Work Experience: * 5 years credentialing or payor enrollment experience Required * 2 years demonstrated leadership, training, or QA experience Preferred Licenses: * Certified Provider Credentialing Specialist Upon Hire Preferred or * Certified Professional Medical Services Management Upon Hire Preferred Knowledge, Skills, and Abilities: * Strong organizational, leadership, and communication skills * Proven ability to train and mentor others * Excellent attention to detail and accuracy * Skilled in analyzing data, identifying root causes, and implementing corrective action * Strong working knowledge of credentialing systems (Cactus, or equivalent) * Demonstrated ability to write SOPs and manage version control Benefits Offered: Comprehensive health benefits Flexible spending and health savings accounts Retirement savings plan Paid time off (PTO) Short-term disability Education assistance Financial education and support, including DailyPay Wellness and Wellbeing programs Caregiver support via Wellthy Childcare referral service via Wellthy

RESPONSIBILITIES I. JOB SUMMARY/RESPONSIBILITIES: - Responsible for auditing the charge capture process to ensure that all valid charges are captured in the billing process in a timely manner. - Identifies charge compliance issues and root causes of noncompliance. Ensures correction of such issues and develops changes to workflow processes to ensure that such issues are prevented in the future. - Monitors functions and activities to safeguard The Queen's Health Systems (QHS) against exposure to penalties and fines by ensuring healthcare services are billed accurately and properly at all times. - Provides education and training to departmental staff to ensure understanding and compliance to correct charging procedures. II. TYPICAL PHYSICAL DEMANDS: - Essential: Sitting, finger dexterity, seeing, hearing, speaking, repetitive arm/hand motions, static gripping of an object for prolonged periods, frequent gripping of an object. - Occasional: Standing, twisting body, lifting and carrying usual weights of 15 to 30 pounds, reaching above, at, and below shoulder level. - Operates personal computer, calculator, telephone, fax and printer. III. TYPICAL WORKING CONDITIONS: - Not substantially subjected to adverse environmental conditions. IV. MINIMUM QUALIFICATIONS: A. EDUCATION/CERTIFICATION AND LICENSURE: - Bachelor's degree in Business Administration, Finance or Health Care Administration or related field; or four (4) years progressive experience in Revenue Cycle or Finance may be substituted for the educational requirement. - Master's degree in a related field preferred. B. EXPERIENCE: - In addition to the education requirement, three (3) years experience in two (2) or more areas of the revenue cycle process to include, but not be limited to patient access, scheduling, charge capture, CDM maintenance, claims submission and follow-up, payment posting, collections, claims adjudication, third party payer contracts, government reimbursement and policies, compliance, net revenue and/or profitability analyses, preferably in an acute care facility. - Experience in a lead or supervisory role. - Experience to demonstrate the following: o Working knowledge of CPT/HCPCS and revenue code assignment and ICD-9 coding. o Working knowledge of charge master principles and the relationship to coding, billing and compliance in a hospital setting. o Working knowledge of health care delivery systems, including contracting and financial analysis. o Knowledge of reimbursement regulations, including Medicare/Medicaid program requirements, and medical terminology. o Ability to develop and implement education/training programs and activities. o Proficiency in computer applications such as Word and Excel, and computer-based hospital billing/records applications with preference given to experience with Epic systems. o Knowledge of Crystal Report Writer. Equal Opportunity Employer/Disability/Vet

We're Hiring: Enterprise Provider Educator - Inpatient CDI! Join our team to train providers on documentation best practices and risk adjustment, deliver tailored education, and develop engaging content across Mayo Clinic. Key Qualifications: Excellent written and verbal communication Strong teamwork, adaptability, and demonstration of situational awareness Proficiency in Word, PowerPoint, Excel; familiarity with OneNote and SharePoint Project management and problem-solving Strong attention to detail and excellent organizational skills Why You'll Love This Role: Work independently while supporting Mayo Clinic ICDI initiatives Collaborate with a mature, high-performing team Directly impact quality metrics and hospital ratings and rankings Reviews inpatient and/or outpatient medical records to ensure accurate representation of severity of illness. Validates that clinical documentation supports medical necessity of services and accurate coding. Ensures documentation reflects patient's clinical status, risk of mortality, and care complexity. Applies advanced knowledge of disease processes, medications, and critical thinking to identify documentation gaps. Identifies opportunities for improvement in concurrent and retrospective documentation. Ensures compliance with regulatory standards related to documentation, coding, and billing. Collaborates with physicians, coders, case managers, nurses, and other staff to improve documentation quality. Acts as an educator and resource to clinical staff, promoting best practices in documentation. Acts as a change agent for improved documentation and enhanced documentation. Demonstrates strong analytical thinking and problem-solving skills. Communicates effectively, both verbally and in writing, with physicians, leadership, and interdisciplinary teams. Self-motivated with the ability to work independently and without close supervision. Works collaboratively in a dynamic, team-oriented environment. May perform ICDI DRG Secondary Reviews as well as support audit and denial related activities. Performs special projects / Quality Improvement Initiatives. May be asked to perform secondary mortality reviews. Timekeeping delegate. Initiates counseling to staff regarding quality of work, productivity, and team communication for corrective action/ performance improvement plans. Acting as liaison between staff and supervisor. Communicating information and work assignments to others in the unit and carrying out special assignments as requested. Providing work direction and assistance to other employees. Ensuring that the work in the area of responsibility is properly completed. Participate in the orientation and training of new employees. Maintains compliance with ethical, legal, and coding standards. Must be able to work flexible hours, including evenings and weekends, as needed to meet business demands. Applies advanced clinical knowledge and expertise from the Certified Coding Specialist (CCS) or CIC certification to accurately assign inpatient codes, ensuring compliance with coding guidelines and supporting optimal reimbursement. Collaborates with clinical teams to clarify documentation and enhance coding accuracy. Utilizes specialized knowledge from the Certified Risk Coder (CRC) certification to ensure accurate capture in inpatient documentation, supporting risk adjustment and value-based care initiatives. Reviews clinical records to identify and validate chronic conditions impacting patient risk scores and reimbursement. This is a full time, remote position within the United States. Mayo Clinic will not sponsor or transfer visas for this position including F1 OPT STEM. Associate's and 7 years of experience as an Inpatient Clinical Documentation Improvement Specialist (CDIS) required OR Bachelor's and 5 years experience as an Inpatient Clinical Documentation Improvement Specialist (CDIS) required. Certifications (All three areas below required): Certified Documentation Improvement Practitioner (CDIP) OR Certified Clinical Documentation Specialist (CCDS) certification Certified Coding Specialist (CCS) AHIMA certification OR Certified Inpatient Coder (CIC) AAPC certification Certified Risk Adjustment Coder (CRC) AAPC certification

Join Our Team as a Service Supervisor - Make a Difference Every Day! Hawaii Behavioral Health is seeking a motivated and organized Service Supervisor to support our Developmental Disabilities Division (DDD) in Hilo. If you're passionate about making a meaningful impact and thrive in a dynamic, mission-driven environment, we want to hear from you! The Service Supervisor is responsible for programmatic, administrative and personnel compliance for the DD/ID Medicaid Waiver Services Program Services. At Hawaii Behavioral Health, we believe each child and individual has a special gift to offer, each family has its own unique strength to build upon, and each person who struggles with emotional or mental health challenges can find hope for a better life. Our legacy evolves each and every day as we work together as a team in the lives of the children, individuals, and families we serve. "A'ohe hana nui ka alu'ia" No task is too big when done together... Our History: Hawaii Behavioral Health was created in 1993 to meet the needs of Hawaii's children, adults, and families. Our Mission: To improve the health and well-being of the clients we serve and their families by demonstrating excellence in delivery of social, education, and behavioral health services. Our team of dedicated staff lives our mission. Our Vision: To develop a system of integrated services to meet the needs of Hawaii through innovative, culturally relevant, and best practices. Our Values: Dedication, Excellence, Fortitude, Compassion, Individual & Family Centered, Empowerment SUMMARY: Job Type: Part-Time, Flexible Location: Big Island (Hilo) Pay: $30/hour RESPONSIBILITIES: Assistance with overall programmatic, administrative, personnel, and contract compliance; includes coordinating and scheduling daily services, coverage for residents, and other DD/ID Services. Carries a caseload to meet the needs of HBH. Completes supervision notes in a timely manner. Greet and meet with new clients and providers when a new provider s matched to a client. Coordinates at least 1 hour of shadowing of new providers before start of service. Develops Individualized Plan (IP) and data logs/sheets annually and as needed to revise goals and data logs. Develops Safety Crisis Plan for clients as needed. Provides assistance with training of providers to ensure appropriate instructional strategies, documentation and administrative requirements. Maintains good communication with DOH CM, families, clients and providers. Communicates needs and concerns with Case Manager as needed. Provides coverage/substitute, as needed, when DSW's are not able to work their schedule. Provides administrative assistance to Program Coordinator and DDD Program Manager. Provides assistance in orientation, training and individual supervision of direct service workers to assure appropriate/effective instructional strategies, documentation, administrative requirements and necessary skills. Submits service verification forms and supervision logs in a timely manner as specified in the Rules and Regulations. Notifies the DDD Program Manager and Program Coordinator, in a timely manner, when there are critical and significant issues occurring. Schedules consultation sessions with direct support workers as required for the specific individuals. Provides regular supervision and submits required documentation in a timely manner. Attends all required trainings. Adheres to HBH administrative guidelines working timesheet and service logs. Adheres and complies with HBH's Policies and Procedures and with HBH's DDD Rules and Regulations. Participates in continuing education/training in accordance with the HBH Master Training Plan and Department of Health-Developmental Disabilities Division guidelines. Performs other duties as assigned. REQUIREMENTS: Bachelor's degree from an accredited college or university in Social Sciences or education, or Minimum one (1) year verifiable experience working directly with individuals with disabilities or the elderly Current TB clearance First Aid and CPR training Criminal history check Traffic Abstract PHYSICAL REQUIREMENTS Observe, see, hear, and respond to client's needs, emergencies and conflicts. Able to stoop, kneel, bend at the waist and reach on a daily basis. Able to frequently stand, sit and walk. Able to run after client occasionally. Handle the responsibilities and routine stress often associated with providing childcare services. Ability to communicate effectively (verbal and written); ability to instruct and maintain emotional control under stress. Individual will be exposed to inside and outside environmental conditions. If required by HBH to transport client (current driver's license, clean traffic abstract and current car insurance) COMPENSATION & BENEFITS: Competitive Pay (Bi weekly) Ongoing training/supervision Opportunities for advancement Medical and dental coverage About Hawaii Behavioral Health: Hawaii Behavioral Health is an Equal Opportunity Employer. All employment decisions are made on a non-discriminatory basis without regard to sex, race, color, age, disability, pregnancy or maternity, sexual orientation, gender identity, citizenship status, military status, or any other similarly protected status in accordance with federal, state and local laws. Hence, we strongly encourage applications from people with these identities or who are members of other marginalized communities. HBH staff are committed to cultural competence. Cultural competence is the ability of individuals and systems to respond respectfully and effectively to people of all cultures, classes, races, ethnic backgrounds, sexual orientations, ability statuses, and faiths or religions in a manner that recognizes, affirms, and values the work of individuals, families, tribes, and communities, and protects and preserves the dignity of each. Cultural competence is a continuous process of learning about the differences of others and integrating their unique strengths and perspectives into our lives.

Join Our Team as a Service Supervisor - Make a Difference Every Day! Hawaii Behavioral Health is seeking a motivated and organized Service Supervisor to support our Developmental Disabilities Division (DDD) in Hilo. If you're passionate about making a meaningful impact and thrive in a dynamic, mission-driven environment, we want to hear from you! The Service Supervisor is responsible for programmatic, administrative and personnel compliance for the DD/ID Medicaid Waiver Services Program Services. At Hawaii Behavioral Health, we believe each child and individual has a special gift to offer, each family has its own unique strength to build upon, and each person who struggles with emotional or mental health challenges can find hope for a better life. Our legacy evolves each and every day as we work together as a team in the lives of the children, individuals, and families we serve. "A'ohe hana nui ka alu'ia" No task is too big when done together... Our History: Hawaii Behavioral Health was created in 1993 to meet the needs of Hawaii's children, adults, and families. Our Mission: To improve the health and well-being of the clients we serve and their families by demonstrating excellence in delivery of social, education, and behavioral health services. Our team of dedicated staff lives our mission. Our Vision: To develop a system of integrated services to meet the needs of Hawaii through innovative, culturally relevant, and best practices. Our Values: Dedication, Excellence, Fortitude, Compassion, Individual & Family Centered, Empowerment SUMMARY: Job Type: Part-Time, Flexible Location: Big Island (Hilo) Pay: $30/hour RESPONSIBILITIES: Assistance with overall programmatic, administrative, personnel, and contract compliance; includes coordinating and scheduling daily services, coverage for residents, and other DD/ID Services. Carries a caseload to meet the needs of HBH. Completes supervision notes in a timely manner. Greet and meet with new clients and providers when a new provider s matched to a client. Coordinates at least 1 hour of shadowing of new providers before start of service. Develops Individualized Plan (IP) and data logs/sheets annually and as needed to revise goals and data logs. Develops Safety Crisis Plan for clients as needed. Provides assistance with training of providers to ensure appropriate instructional strategies, documentation and administrative requirements. Maintains good communication with DOH CM, families, clients and providers. Communicates needs and concerns with Case Manager as needed. Provides coverage/substitute, as needed, when DSW's are not able to work their schedule. Provides administrative assistance to Program Coordinator and DDD Program Manager. Provides assistance in orientation, training and individual supervision of direct service workers to assure appropriate/effective instructional strategies, documentation, administrative requirements and necessary skills. Submits service verification forms and supervision logs in a timely manner as specified in the Rules and Regulations. Notifies the DDD Program Manager and Program Coordinator, in a timely manner, when there are critical and significant issues occurring. Schedules consultation sessions with direct support workers as required for the specific individuals. Provides regular supervision and submits required documentation in a timely manner. Attends all required trainings. Adheres to HBH administrative guidelines working timesheet and service logs. Adheres and complies with HBH's Policies and Procedures and with HBH's DDD Rules and Regulations. Participates in continuing education/training in accordance with the HBH Master Training Plan and Department of Health-Developmental Disabilities Division guidelines. Performs other duties as assigned. REQUIREMENTS: Bachelor's degree from an accredited college or university in Social Sciences or education, or Minimum one (1) year verifiable experience working directly with individuals with disabilities or the elderly Current TB clearance First Aid and CPR training Criminal history check Traffic Abstract PHYSICAL REQUIREMENTS Observe, see, hear, and respond to client's needs, emergencies and conflicts. Able to stoop, kneel, bend at the waist and reach on a daily basis. Able to frequently stand, sit and walk. Able to run after client occasionally. Handle the responsibilities and routine stress often associated with providing childcare services. Ability to communicate effectively (verbal and written); ability to instruct and maintain emotional control under stress. Individual will be exposed to inside and outside environmental conditions. If required by HBH to transport client (current driver's license, clean traffic abstract and current car insurance) COMPENSATION & BENEFITS: Competitive Pay (Bi weekly) Ongoing training/supervision Opportunities for advancement Medical and dental coverage About Hawaii Behavioral Health: Hawaii Behavioral Health is an Equal Opportunity Employer. All employment decisions are made on a non-discriminatory basis without regard to sex, race, color, age, disability, pregnancy or maternity, sexual orientation, gender identity, citizenship status, military status, or any other similarly protected status in accordance with federal, state and local laws. Hence, we strongly encourage applications from people with these identities or who are members of other marginalized communities. HBH staff are committed to cultural competence. Cultural competence is the ability of individuals and systems to respond respectfully and effectively to people of all cultures, classes, races, ethnic backgrounds, sexual orientations, ability statuses, and faiths or religions in a manner that recognizes, affirms, and values the work of individuals, families, tribes, and communities, and protects and preserves the dignity of each. Cultural competence is a continuous process of learning about the differences of others and integrating their unique strengths and perspectives into our lives.

Job Description Established in 1899, Child & Family Service (CFS) is a community-based organization with a mission of strengthening families and fostering the healthy development of children. CFS has been a fierce advocate for children and families in the midst of social injustices and inequalities. Our statewide support, counseling, and therapeutic programs help individuals and families heal from trauma, prevent abuse and neglect, and can break the cycle of generational poverty. MISSION STATEMENT Strengthening families and fostering the healthy development of children. OUR VISION Healthy, thriving individuals and families building strong, multicultural communities across generations. OUR VALUES HOPE values: Humility, Ownership, Perseverance, Engagement We offer an extensive array of benefits for our employee including paid time off, preventative health care paid time off, birthday floating holiday, volunteer floating holiday, 16 Paid Holidays in a Year (17 in an Election Year), Medical/Dental/Vision/RX plans, Out-out incentive, 401(k), flexible spending plans, & more. Come join Child & Family Service and help us serve thousands in our communities! SUMMARY OF DUTIES The Lead Life Skills Specialist is responsible for assisting in the coordination of residential services and providing professional treatment and care to participants in the residential programs. The position provides quality youth care and close intensive supervision of youths in a residential treatment setting. In addition, this position is responsible for providing a range of residential counseling and skills training services to youths and their families, tracking and reporting on youth's treatment progress and providing peer leadership. Serves as the primary staff responsible for a shift in addition to their regular Life Skills Specialist duties. Provides clear and meaningful feedback to other members of the CBR staff. Shares observations and concerns regarding individual participants with staff. EDUCATION AND TRAINING REQUIREMENTS Masters' Degree from a school accredited by a recognized accrediting agency. Requires knowledge of an advanced type. EXPERIENCE Over two years, up to and including four years. SPECIAL KNOWLEDGE, SKILLS, AND ABILITIES REQUIRED Knowledge of interpersonal, behavioral and emotional difficulties associated with high-risk adolescents. Temperament to work with and care for youth with emotional/behavioral problems. Good communication skills. Ability to think and react quickly and effectively during highly stressful and emotionally intense situations. OTHER POSITION REQUIREMENTS This job requires a valid Hawaii driver's license, a clear driver's abstract, and willingness to travel in personal vehicle on an as-needed basis throughout the island. This job requires a valid Hawaii driver's license, a clear driver's abstract, and use of personal vehicle to transport participants, as needed, as well as a willingness to travel in personal vehicle on an as-needed basis throughout the island. This job requires a valid Hawaii driver's license, a clear driver's abstract, and use of agency vehicle to transport participants, as needed, as well as a willingness to travel in personal vehicle on an as-needed basis throughout the island. This position is subject to a criminal background investigation and continued employment is contingent on a record clear of convictions. Continued employment in this position is contingent on successful completion of CPR, CPI and/or van driving training as such training is necessary to ensure ability/continued ability to perform essential functions of this job. Continued employment in this position is contingent on successful completion of CPI classes OR other Behavioral Management certification as may be contract-mandated. Continued employment in this position is contingent on successful completion of First Aid classes. Requires contacts both inside and outside the organization in order to furnish or obtain information and/or provide participant services. Normal courtesy, tact and discretion required. At Child & Family Service, we are proud to be an equal opportunity employer and prohibit discrimination and harassment of any type without regard to race, color, religion, age, national origin, disability status, genetics, veteran status, sex, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. We apply this to all aspects of employment, including, but not limited to, recruiting, hiring, promotion, transfer, leave of absence and termination.