Provider Services Representative jobs at Health Plan of San Joaquin

At Christian Healthcare Ministries (CHM), we exist to glorify God, show Christian love, and serve members of the Body of Christ by sharing each other's medical bills. The Member Enrollment Representative (MER) plays a vital role in this mission by increasing membership through various communication channels while delivering exceptional member experience. The MER is responsible for converting sales leads into new memberships, guiding prospective members through the enrollment process, and ensuring that every interaction reflects CHM's core values and commitment to service excellence. WHAT WE OFFER Compensation based on experience. Faith and purpose-based career opportunity! Fully paid health benefits Retirement and Life Insurance 12 paid holidays PLUS birthday Professional Development Paid Training ESSENTIAL JOB FUNCTIONS Meet sales targets, goals, and performance expectations. Engage in inbound and outbound phone sales (no cold calling) to assist and guide prospective members through the enrollment process. Establish referrals, build relationships, and develop contacts with potential prospects. Respond promptly and professionally to prospective member calls and inquiries. Ensure delivery of high-quality, Christ-centered service. Address member questions, concerns, and provide thoughtful recommendations. Assist in retaining memberships when appropriate. Respond to emails, calls, and voicemail promptly. Clearly explain CHM guidelines, programs, and options to members. Offer suggestions for improvement to the Member Enrollment Supervisor and Team Leader. Maintain professionalism, empathy, and a positive attitude. Demonstrate strong communication skills in both phone and written correspondence. Uphold CHM's Core Values and Mission Statement in all interactions. Collaborate with other departments, including Member Services, Marketing, and Communications, to ensure seamless member experience. Gain a deep understanding of the Member Enrollment Team's structure and objectives. Input, track, and manage prospects using HubSpot and internal CHM systems. Develop ongoing relationships with prospects through consistent and intentional follow-up. OTHER FUNCTIONS Demonstrate Christian values and adhere to ethical and legal business practices. Support CHM initiatives and departmental goals as assigned. EDUCATION, EXPERIENCE & SKILLS REQUIRED Prior experience in online or phone-based sales (preferred). College education or equivalent work experience (preferred). Strong verbal and written communication skills, including professional phone and email etiquette. Proficiency in CHM guidelines, programs, and policies (training provided). Competence with Microsoft Office Suite and CRM tools such as HubSpot. Excellent organizational and time management skills with the ability to handle multiple priorities. Self-motivated, collaborative, and committed to teamwork. Strong problem-solving and conflict resolution skills. Willingness to ask questions, seek guidance, and support team initiatives. TRAINING & DEVELOPMENT New representatives will complete a structured training program designed to build a strong understanding of CHM's membership process, communication tools, and ministry values. Ongoing professional development and mentorship opportunities are also provided. WORKING CONDITIONS Must adhere to organizational policies and procedures as outlined in the employee handbook. Occasional travel may be required for ministry or business purposes. Flexibility to work hours between 8:00 a.m. and 6:00 p.m., based on department needs. Requires extended periods of sitting, working on a computer, and communicating by phone or email. Strong reasoning and problem-solving abilities to overcome objections and assist prospective members effectively. About Christian Healthcare Ministries Founded in 1981, Christian Healthcare Ministries (CHM) is a health care sharing ministry for Christians. CHM is a nonprofit, voluntary cost-sharing ministry through which participating Christians meet each other's medical bills. The mission of CHM is to glorify God, show Christian love, and experience God's presence as Christians share each other's medical bills.

The Member Support Representative is considered the “front line” of the ministry in assisting members with general inquiries by phone and email. This entry-level role is ideal for candidates who enjoy engaging with people, are servant-minded, and can provide compassionate and professional support. In addition to answering questions and resolving issues, the position also provides opportunities to minister to members through prayer and spiritual encouragement. WHAT WE OFFER Compensation based on experience. Faith and purpose-based career opportunity! Fully paid health benefits Retirement and Life Insurance 12 paid holidays PLUS birthday Lunch is provided DAILY. Professional Development Paid Training ESSENTIAL JOB FUNCTIONS Respond to member inquiries via phone and email promptly, with time sensitivity and professionalism. Verify and update member information accurately in CHM's systems. Log and track all interactions in the member management system (Gift Manager or CRM). Follow standard operating procedures (SOPs) when handling common inquiries. Provide accurate information about CHM guidelines, membership, billing, and processes. Attract prospects by answering questions, giving suggestions, and making recommendations to obtain membership when appropriate. Review and assess member concerns, escalating to management when necessary. Handle escalated or emotional calls with empathy, offering prayer or spiritual encouragement when appropriate. Meet established performance standards (e.g., call volume, response time, member satisfaction). Participate in team meetings, training sessions, and development opportunities to stay current with CHM policies and systems. Protect member confidentiality and comply with HIPAA and organizational privacy standards. Thrive in a collaborative team environment and contribute positively to overall team goals. Uphold the mission, vision, values, and service standards of CHM in every interaction. Maintain a professional demeanor at all times. Perform other job duties as assigned by management. QUALIFICATIONS & EXPERIENCE REQUIREMENTS Required: High School Diploma or equivalent. Preferred: Some college coursework in business, communications, or related field; or 1-2 years of customer service experience. Proficiency in Microsoft Office programs (Word, Excel, Outlook). Ability to operate a PC and navigate information systems/applications (Gift Manager or similar CRM software). Experience using routine office equipment (fax, copier, printers, multi-line telephones, etc.). Strong verbal and written communication skills, with active listening ability. Strong organizational, analytical, and problem-solving skills. Ability to manage workload, multi-task, and adapt to changing priorities. Patience, empathy, and conflict-resolution skills for handling sensitive or difficult calls. CORE COMPETENCIES Interpersonal Communication Servant Leadership Mindset Teamwork & Collaboration Conflict Resolution Detail Orientation & Accuracy Adaptability & Flexibility PERFORMANCE EXPECTATIONS Maintain accuracy and efficiency in all member records updates. Meet or exceed department standards for call and email response times. Consistently achieve high member satisfaction scores. Demonstrate reliability, accountability, and professionalism in all duties. WORK ENVIRONMENT & PHYSICAL REQUIREMENTS Standard schedule: Monday-Friday, 9:00 AM-5:00 PM (with flexibility for ministry needs). Office-based environment with regular phone and computer use. Ability to sit at a desk and use a computer/phone for extended periods. Manual dexterity for typing and handling office equipment. About Christian Healthcare Ministries Founded in 1981, Christian Healthcare Ministries (CHM) is a health care sharing ministry for Christians. CHM is a nonprofit, voluntary cost-sharing ministry through which participating Christians meet each other's medical bills. The mission of CHM is to glorify God, show Christian love, and experience God's presence as Christians share each other's medical bills.

Shift: Multiple Shifts Available, Every Other Saturday 8:00am-4:30pm Job Status: Full-Time and Part-Time Pay: $17.00-$18.90/hour starting, additional monthly incentives available Company: PREMIER Bankcard Bilingual skills are compensated in the form of 10% differential (English/Spanish). Applicants must be fluent in English/Spanish. Work Site This job is offered onsite and remote. Remote employees must live within 50 miles of a PREMIER location or plan on relocating. Shift Options Full-Time: M-F, 12:30-9 PM and e/o Saturday from 8 AM-4:30 PM Part-Time: M-F, 2-9 PM and e/o Saturday from 8 AM-4:30 PM About the Role Responds to telephone inquiries regarding various call types including, account closures, account re-opening and activation. Utilizes the outbound dialer on various call types. Utilize various retention techniques to maintain our account base. Maintains accurate account records. Reports unusual account/application activity to management Maintains department standards as approved. Training Extensive paid, onsite training program, up to 3 weeks in length. Ongoing training opportunities for continuous improvement! Pay Base wage starting at $17-$18.90/hr. with opportunities to increase take home pay. Top performers can earn monthly incentives based on performance. Contest money available through daily, weekly, and monthly Level Up competitions. Career path from Associate I to Associate IV - each step earning an increase in pay! Earn up to an additional $3.78/hr. when working non-traditional hours. Shift differential up to 20% Bilingual skills will be compensated in the form of a 10% differential. Competitive Benefits Package Full medical benefits when working 20+ hours per week Traditional and High Deductible health plan options available FREE dental and vision coverage Generous Paid Time Off plans 401(k) - dollar-for-dollar match up to 5% of total compensation Special discounts and offers for events at the Denny Sanford PREMIER Center PREMIER Wellness Program Paid Community Volunteer Hours - PREMIER averages 30,000 hours per year Fun Employee Parties Our Culture Emphasis on personal success, respect, health, wellness, fun and giving back Employees are rewarded, valued, and celebrated for hard work Various Career advancement opportunities and growth Appreciation is shown through concerts, outdoor bashes, cash, car giveaways and more

Shift: Various shift options available Job Status: Full-Time and Part-Time Pay: $17.00-$18.90/hour starting, additional monthly incentives available Company: PREMIER Bankcard Bilingual skills are compensated in the form of a 10% differential (English/Spanish). This job is offered on-site and remote. Remote employees must live within 50 miles of a PREMIER location or plan on relocating. Shift Options Full-Time: M-F, 12:30-9 PM and e/o Saturday from 8 AM-4:30 PM Part-Time: M-F, 2-9 PM and e/o Saturday from 8 AM-4:30 PM About the Role Responds to telephone inquiries regarding various call types including, account closures, account re-opening and activation. Utilizes the outbound dialer on various call types. Utilize various retention techniques to maintain our account base. Maintains accurate account records. Reports unusual account/application activity to management Maintains department standards as approved. Training Extensive paid training program, up to 3 weeks in length. Ongoing training opportunities for continuous improvement! Pay Base wage starting at $17-$18.90/hr. with opportunities to increase take home pay. Top performers can earn monthly incentives based on performance. Contest money available through daily, weekly, and monthly Level Up competitions. Career path from Associate I to Associate IV - each step earning an increase in pay! Earn up to an additional $3.78/hr. when working non-traditional hours. Shift differential up to 20% Bilingual skills will be compensated in the form of a 10% differential. Competitive Benefits Package Full medical benefits when working 20+ hours per week Traditional and High Deductible health plan options available FREE dental and vision coverage Generous Paid Time Off plans 401(k) - dollar-for-dollar match up to 5% of total compensation Special discounts and offers for events at the Denny Sanford PREMIER Center PREMIER Wellness Program Paid Community Volunteer Hours - PREMIER averages 30,000 hours per year Fun Employee Parties Our Culture Emphasis on personal success, respect, health, wellness, fun and giving back Employees are rewarded, valued, and celebrated for hard work Various Career advancement opportunities and growth Appreciation is shown through concerts, outdoor bashes, cash, car giveaways and more

Envision Radiology is adding a Remote Payer Relations Specialist to the team! Pay Range $20.10 - $24.20 Open to AL, AZ, CO, FL, ID, LA, MO, NE, NC, OK, TX, UT, VA, & WI Markets. Summary/Objective Responsible for credentialing of all centers, Radiologists, and Technologists for contracting purposes and government requirements. Responsible for all aspects of the credentialing, re-credentialing and privileging processes for all medical providers who provide patient care. Responsible for ensuring providers are credentialed, appointed, and privileged with health plans, hospitals and patient care facilities. Maintain up-to-date data for each provider in credentialing databases and online systems. Ensure timely renewal of licenses and certifications. Essential Functions 1. Completes and submits accurate information to update/maintain commercial and Medicaid contracts. 2. Updates equipment information with commercial carriers who require this data and work with centers to submit certifications as needed. 3. Manages licenses and other required information for Radiologists and Technologists. 4. Works closely with management with regards to new contracts to provide all needed documentation. 5. Develops a strong understanding of the IDTF rules and requirements. 6. Compiles and maintains current and accurate data for all providers. 7. Completes provider and facility credentialing and re-credentialing applications. Monitors applications and follows-up as needed. 8. Maintains copies of current state licenses, DEA certificates, malpractice coverage and any other required credentialing documents for all providers. 9. Maintains knowledge of current health plan and agency requirements for credentialing providers. 10. Assists in the maintenance of provider information in online credentialing databases and systems. 11. Tracks license and certification expirations for all providers to ensure timely renewals. Works closely with contracted groups to ensure documents are received timely. 12. Audits health plan directories for current and accurate provider information. 13. Other duties as assigned. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Competencies 1. Ethical Conduct. 2. Thoroughness. 3. Collaboration Skills. 4. Time Management. 5. Organization Skills. 6. Project Management. 7. Personal Effectiveness/Credibility. Supervisory Responsibility This position has no supervision responsibilities. Work Environment This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines. Physical Demands The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to use hands and fingers to handle, feel or operate objects, tools or controls, and reach with hands and arms. The employee is frequently required to talk and hear. Position Type/Expected Hours of Work This is a full-time position. Standard days and hours of work are Monday through Friday, 8:00 a.m. through 5:00 p.m. Travel No travel is expected for this position. Job Qualifications Minimum Qualifications / Experience: Attention to detail is a must. Ability to learn new software quickly and efficiently. Must be organized, with the ability to track many different items at once. Education / Certifications: High school diploma or equivalent Two years of relevant credentialing experience Additional Eligibility Qualifications None required for this position. Other Duties Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice. Other duties may be assigned as needed by supervision. Compliance Adheres to Envision's Code of Conduct and Compliance Policies and attends annual Compliance training as set forth by the Company. Company Benefits Below is a list of benefits that are offered to employees, once eligibility is met. Health Benefits: Medical/Dental/Vision/Life Insurance Company Matched 401k Plan Employee Stock Ownership Plan Paid Time Off + Paid Holidays Employee Assistance Program OSHA Exposure Rating: 1 It is reasonably anticipated NO employees in this job classification will have occupational exposure to blood and other potentially infectious body fluids. Envision Radiology is an equal opportunity employer (M/F/D/V). We recruit, employ, train, compensate, and promote without regard to race, religion, creed, color, national origin, age, gender, sexual orientation, marital status, disability, veteran status, or any other basis protected by applicable federal, state or local law. Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting.

This position will be 1 day per week onsite in Boston, MA and 4 days per week remote. The selected candidate may only work remotely from a New England state (ME, VT, NH, MA, CT, RI). The hours for this position will be 9:30 AM - 6 PM, Monday-Friday. The Patient Representative (PR) is the "first impression" a patient has of Dana-Farber Cancer Institute (DFCI), and is critical to a patient's experience and their entry into the DFCI system. The PR supports scheduling and assists with training of new or less experienced staff. PRs work as a team to problem-solve, provide call center and administrative support and collaborate with the goal of providing an excellent patient experience. The PR simultaneously works with various disciplines and servs as the primary triage point for connecting patients with the most appropriate group to meet their needs. As a liaison for incoming calls, PRs provide superior customer service to patients, caregivers, clinicians, and staff across multiple disciplines. Located in Boston and the surrounding communities, Dana-Farber Cancer Institute is a leader in life changing breakthroughs in cancer research and patient care. We are united in our mission of conquering cancer, HIV/AIDS and related diseases. We strive to create an inclusive, diverse, and equitable environment where we provide compassionate and comprehensive care to patients of all backgrounds, and design programs to promote public health particularly among high-risk and underserved populations. We conduct groundbreaking research that advances treatment, we educate tomorrow's physician/researchers, and we work with amazing partners, including other Harvard Medical School-affiliated hospitals. Responsibilities * Serves as the first point of contact and liaison for patients or referring providers by triaging calls and resolving questions directly whenever possible. * Possesses a level of independence requiring knowledge of multiple disease specific programs. * Provides administrative support and coordination for all aspects of patient care for patients, primarily focused on supporting incoming telephone calls. * Triages issues and answers general questions, with the goal of resolving requests in real time. If unable to answer all patient questions, triage to or take detailed message for disease center team. * Recognizes emergencies and appropriately responds using standard operating procedures and critical thinking skills. * Provides general institute, disease, or program-specific information to callers/patients within the scope of knowledge and authority * Performs other administrative duties and tasks as requested by Manager/Supervisor * Able to quickly comprehend and implement new concepts or modifications to processes. * Collaborates with disease center team to ensure seamless coverage and task management in times of both full and partial staffing levels. * Ensures quality clinical care and adherence to standard operating procedures and compliance requirements. PATIENT CONTACT: Yes, this position entails patient contact and communication. Methods of contact are primarily by phone, but may be in person, written letter or patient portal (Partners Patient Gateway). Age population served will depend upon clinical area assigned. Qualifications * High School Diploma/GED required, Bachelor's Degree preferred * Administrative and/or customer service experience strongly preferred * Experience in call center/phone service setting preferred KNOWLEDGE, SKILLS, AND ABILITIES REQUIRED: * Ability to function as an integral member of a team * Excellent communication, organizational, time management, and customer service skills * Strong attention to detail * Ability to multi-task and problem solve on the spot * Excellent phone etiquette * Ability to work productively in a remote environment * PC proficiency; ability to learn new software quickly * Knowledge of medical terminology is a plus At Dana-Farber Cancer Institute, we work every day to create an innovative, caring, and inclusive environment where every patient, family, and staff member feels they belong. As relentless as we are in our mission to reduce the burden of cancer for all, we are equally committed to diversifying our faculty and staff. Cancer knows no boundaries and when it comes to hiring the most dedicated and diverse professionals, neither do we. If working in this kind of organization inspires you, we encourage you to apply. Dana-Farber Cancer Institute is an equal opportunity employer and affirms the right of every qualified applicant to receive consideration for employment without regard to race, color, religion, sex, gender identity or expression, national origin, sexual orientation, genetic information, disability, age, ancestry, military service, protected veteran status, or other characteristics protected by law. EEOC Poster

**This position will be 1 day per week onsite in Boston, MA and 4 days per week remote.** **T** **he selected candidate may only work remotely from a New England state (ME, VT, NH, MA, CT, RI).** **The hours for this position will be 9:30 AM - 6 PM, Monday-Friday.** The Patient Representative (PR) is the "first impression" a patient has of Dana-Farber Cancer Institute (DFCI), and is critical to a patient's experience and their entry into the DFCI system. The PR supports scheduling and assists with training of new or less experienced staff. PRs work as a team to problem-solve, provide call center and administrative support and collaborate with the goal of providing an excellent patient experience. The PR simultaneously works with various disciplines and servs as the primary triage point for connecting patients with the most appropriate group to meet their needs. As a liaison for incoming calls, PRs provide superior customer service to patients, caregivers, clinicians, and staff across multiple disciplines. Located in Boston and the surrounding communities, Dana-Farber Cancer Institute is a leader in life changing breakthroughs in cancer research and patient care. We are united in our mission of conquering cancer, HIV/AIDS and related diseases. We strive to create an inclusive, diverse, and equitable environment where we provide compassionate and comprehensive care to patients of all backgrounds, and design programs to promote public health particularly among high-risk and underserved populations. We conduct groundbreaking research that advances treatment, we educate tomorrow's physician/researchers, and we work with amazing partners, including other Harvard Medical School-affiliated hospitals. + Serves as the first point of contact and liaison for patients or referring providers by triaging calls and resolving questions directly whenever possible. + Possesses a level of independence requiring knowledge of multiple disease specific programs. + Provides administrative support and coordination for all aspects of patient care for patients, primarily focused on supporting incoming telephone calls. + Triages issues and answers general questions, with the goal of resolving requests in real time. If unable to answer all patient questions, triage to or take detailed message for disease center team. + Recognizes emergencies and appropriately responds using standard operating procedures and critical thinking skills. + Provides general institute, disease, or program-specific information to callers/patients within the scope of knowledge and authority + Performs other administrative duties and tasks as requested by Manager/Supervisor + Able to quickly comprehend and implement new concepts or modifications to processes. + Collaborates with disease center team to ensure seamless coverage and task management in times of both full and partial staffing levels. + Ensures quality clinical care and adherence to standard operating procedures and compliance requirements. **PATIENT CONTACT:** Yes, this position entails patient contact and communication. Methods of contact are primarily by phone, but may be in person, written letter or patient portal (Partners Patient Gateway). Age population served will depend upon clinical area assigned. + High School Diploma/GED required, Bachelor's Degree preferred + Administrative and/or customer service experience strongly preferred + Experience in call center/phone service setting preferred **KNOWLEDGE, SKILLS, AND ABILITIES REQUIRED:** + Ability to function as an integral member of a team + Excellent communication, organizational, time management, and customer service skills + Strong attention to detail + Ability to multi-task and problem solve on the spot + Excellent phone etiquette + Ability to work productively in a remote environment + PC proficiency; ability to learn new software quickly + Knowledge of medical terminology is a plus At Dana-Farber Cancer Institute, we work every day to create an innovative, caring, and inclusive environment where every patient, family, and staff member feels they belong. As relentless as we are in our mission to reduce the burden of cancer for all, we are equally committed to diversifying our faculty and staff. Cancer knows no boundaries and when it comes to hiring the most dedicated and diverse professionals, neither do we. If working in this kind of organization inspires you, we encourage you to apply. Dana-Farber Cancer Institute is an equal opportunity employer and affirms the right of every qualified applicant to receive consideration for employment without regard to race, color, religion, sex, gender identity or expression, national origin, sexual orientation, genetic information, disability, age, ancestry, military service, protected veteran status, or other characteristics protected by law. **EEOC Poster**

This position will be 1 day per week onsite in Boston, MA and 4 days per week remote. The selected candidate may only work remotely from a New England state (ME, VT, NH, MA, CT, RI). The hours for this position will be 9:30 AM - 6 PM, Monday-Friday. The Patient Representative (PR) is the "first impression" a patient has of Dana-Farber Cancer Institute (DFCI), and is critical to a patient's experience and their entry into the DFCI system. The PR supports scheduling and assists with training of new or less experienced staff. PRs work as a team to problem-solve, provide call center and administrative support and collaborate with the goal of providing an excellent patient experience. The PR simultaneously works with various disciplines and servs as the primary triage point for connecting patients with the most appropriate group to meet their needs. As a liaison for incoming calls, PRs provide superior customer service to patients, caregivers, clinicians, and staff across multiple disciplines. Located in Boston and the surrounding communities, Dana-Farber Cancer Institute is a leader in life changing breakthroughs in cancer research and patient care. We are united in our mission of conquering cancer, HIV/AIDS and related diseases. We strive to create an inclusive, diverse, and equitable environment where we provide compassionate and comprehensive care to patients of all backgrounds, and design programs to promote public health particularly among high-risk and underserved populations. We conduct groundbreaking research that advances treatment, we educate tomorrow's physician/researchers, and we work with amazing partners, including other Harvard Medical School-affiliated hospitals. Responsibilities * Serves as the first point of contact and liaison for patients or referring providers by triaging calls and resolving questions directly whenever possible. * Possesses a level of independence requiring knowledge of multiple disease specific programs. * Provides administrative support and coordination for all aspects of patient care for patients, primarily focused on supporting incoming telephone calls. * Triages issues and answers general questions, with the goal of resolving requests in real time. If unable to answer all patient questions, triage to or take detailed message for disease center team. * Recognizes emergencies and appropriately responds using standard operating procedures and critical thinking skills. * Provides general institute, disease, or program-specific information to callers/patients within the scope of knowledge and authority * Performs other administrative duties and tasks as requested by Manager/Supervisor * Able to quickly comprehend and implement new concepts or modifications to processes. * Collaborates with disease center team to ensure seamless coverage and task management in times of both full and partial staffing levels. * Ensures quality clinical care and adherence to standard operating procedures and compliance requirements. PATIENT CONTACT: Yes, this position entails patient contact and communication. Methods of contact are primarily by phone, but may be in person, written letter or patient portal (Partners Patient Gateway). Age population served will depend upon clinical area assigned. Qualifications * High School Diploma/GED required, Bachelor's Degree preferred * Administrative and/or customer service experience strongly preferred * Experience in call center/phone service setting preferred KNOWLEDGE, SKILLS, AND ABILITIES REQUIRED: * Ability to function as an integral member of a team * Excellent communication, organizational, time management, and customer service skills * Strong attention to detail * Ability to multi-task and problem solve on the spot * Excellent phone etiquette * Ability to work productively in a remote environment * PC proficiency; ability to learn new software quickly * Knowledge of medical terminology is a plus Pay Transparency Statement The hiring range is based on market pay structures, with individual salaries determined by factors such as business needs, market conditions, internal equity, and based on the candidate's relevant experience, skills and qualifications. For union positions, the pay range is determined by the Collective Bargaining Agreement (CBA) $19.81/hr - $22.36/hr At Dana-Farber Cancer Institute, we work every day to create an innovative, caring, and inclusive environment where every patient, family, and staff member feels they belong. As relentless as we are in our mission to reduce the burden of cancer for all, we are equally committed to diversifying our faculty and staff. Cancer knows no boundaries and when it comes to hiring the most dedicated and diverse professionals, neither do we. If working in this kind of organization inspires you, we encourage you to apply. Dana-Farber Cancer Institute is an equal opportunity employer and affirms the right of every qualified applicant to receive consideration for employment without regard to race, color, religion, sex, gender identity or expression, national origin, sexual orientation, genetic information, disability, age, ancestry, military service, protected veteran status, or other characteristics protected by law. EEOC Poster

**This position will be 1 day per week onsite in Boston, MA and 4 days per week remote.** **T** **he selected candidate may only work remotely from a New England state (ME, VT, NH, MA, CT, RI).** **The hours for this position will be 9:30 AM - 6 PM, Monday-Friday.** The Patient Representative (PR) is the "first impression" a patient has of Dana-Farber Cancer Institute (DFCI), and is critical to a patient's experience and their entry into the DFCI system. The PR supports scheduling and assists with training of new or less experienced staff. PRs work as a team to problem-solve, provide call center and administrative support and collaborate with the goal of providing an excellent patient experience. The PR simultaneously works with various disciplines and servs as the primary triage point for connecting patients with the most appropriate group to meet their needs. As a liaison for incoming calls, PRs provide superior customer service to patients, caregivers, clinicians, and staff across multiple disciplines. Located in Boston and the surrounding communities, Dana-Farber Cancer Institute is a leader in life changing breakthroughs in cancer research and patient care. We are united in our mission of conquering cancer, HIV/AIDS and related diseases. We strive to create an inclusive, diverse, and equitable environment where we provide compassionate and comprehensive care to patients of all backgrounds, and design programs to promote public health particularly among high-risk and underserved populations. We conduct groundbreaking research that advances treatment, we educate tomorrow's physician/researchers, and we work with amazing partners, including other Harvard Medical School-affiliated hospitals. + Serves as the first point of contact and liaison for patients or referring providers by triaging calls and resolving questions directly whenever possible. + Possesses a level of independence requiring knowledge of multiple disease specific programs. + Provides administrative support and coordination for all aspects of patient care for patients, primarily focused on supporting incoming telephone calls. + Triages issues and answers general questions, with the goal of resolving requests in real time. If unable to answer all patient questions, triage to or take detailed message for disease center team. + Recognizes emergencies and appropriately responds using standard operating procedures and critical thinking skills. + Provides general institute, disease, or program-specific information to callers/patients within the scope of knowledge and authority + Performs other administrative duties and tasks as requested by Manager/Supervisor + Able to quickly comprehend and implement new concepts or modifications to processes. + Collaborates with disease center team to ensure seamless coverage and task management in times of both full and partial staffing levels. + Ensures quality clinical care and adherence to standard operating procedures and compliance requirements. **PATIENT CONTACT:** Yes, this position entails patient contact and communication. Methods of contact are primarily by phone, but may be in person, written letter or patient portal (Partners Patient Gateway). Age population served will depend upon clinical area assigned. + High School Diploma/GED required, Bachelor's Degree preferred + Administrative and/or customer service experience strongly preferred + Experience in call center/phone service setting preferred **KNOWLEDGE, SKILLS, AND ABILITIES REQUIRED:** + Ability to function as an integral member of a team + Excellent communication, organizational, time management, and customer service skills + Strong attention to detail + Ability to multi-task and problem solve on the spot + Excellent phone etiquette + Ability to work productively in a remote environment + PC proficiency; ability to learn new software quickly + Knowledge of medical terminology is a plus **Pay Transparency Statement** The hiring range is based on market pay structures, with individual salaries determined by factors such as business needs, market conditions, internal equity, and based on the candidate's relevant experience, skills and qualifications. For union positions, the pay range is determined by the Collective Bargaining Agreement (CBA) $19.81/hr - $22.36/hr At Dana-Farber Cancer Institute, we work every day to create an innovative, caring, and inclusive environment where every patient, family, and staff member feels they belong. As relentless as we are in our mission to reduce the burden of cancer for all, we are equally committed to diversifying our faculty and staff. Cancer knows no boundaries and when it comes to hiring the most dedicated and diverse professionals, neither do we. If working in this kind of organization inspires you, we encourage you to apply. Dana-Farber Cancer Institute is an equal opportunity employer and affirms the right of every qualified applicant to receive consideration for employment without regard to race, color, religion, sex, gender identity or expression, national origin, sexual orientation, genetic information, disability, age, ancestry, military service, protected veteran status, or other characteristics protected by law. **EEOC Poster**

011230 CA-Provider Engagement & Performance The Senior Provider Relations Specialist is responsible for building, maintaining and strengthening relationships with the Commonwealth Care Alliance's (CCA) diverse provider community - including physician, hospital, behavioral health, community-based, LTSS, and HCBS providers. This individual serves as a key liaison, proactively addressing provider needs, ensuring regulatory compliance, and supporting operational excellence to enhance provider satisfaction and member access to care. Reporting to the Senior , Director of Delegation Partnerships., the Senior Provider Relations Account Manager will: Lead provider servicing activities, including onboarding, orientation presentations, and ongoing education initiatives. Serve as a primary resource for resolving provider inquiries and supporting issue resolution. Collaborate in the implementation of CCA's enterprise-wide provider engagement strategy, focused on delivering a best-in-class provider experience. Utilize strategic planning and data-driven insights to identify opportunities for continuous improvement in provider relations and organizational performance. By fostering strong partnerships and supporting process enhancements, the Senior Provider Relations Account Manager plays a vital role in helping CCA achieve its mission and goals within the provider community. Supervision Exercised: No, this position does not have direct reports. Essential Duties & Responsibilities: Relationship Management Develop strong professional relationships with providers across all specialties -, physician, hospital, behavioral health, community based, and ancillary providers and their staff. Serve as the primary liaison to the provider community, researching, resolving, and escalating complex provider issues as needed. Own provider relationships to drive satisfaction, retention, and operational efficiency. Provider Education and Support: Facilitate and lead communication sessions, educating on CCA's policies, program benefits, billing, referral and authorizations regulatory compliance, and contractual expectations. Conduct orientation and ongoing education (virtual and in-person) for new and existing providers. Identify and address training needs, collaborating with internal education and training teams to develop materials. Operational Excellence: Collaborate with cross-functional teams (e.g., Claims, Credentialing, Clinical Care Management, Member Services, Provider Services, Regulatory Affairs, Marketing) to resolve provider issues and reduce administrative burden. Conduct site visits when necessary and coordinate with credentialing department to ensure the collection of required applications and other credentialing documentation Manage and respond to a high volume of provider inquiries while ensuring consistent follow through on resolution of issues Prioritize and organize own work to meet deadlines Work collaboratively with Provider Network Management staff to ensure an adequate and appropriate provider network When necessary, participate in contracting strategy discussions around potential recruitment opportunities Coordinate with other CCA departments, including Clinical Management, Member Services, Claims, Regulatory Affairs, Outreach and Marketing, to resolve provider issues. Attend and participate in department staff meetings Assists in the development of training materials and training of Provider Relations Specialists. Assist with designated provider communication tasks. Special projects as assigned or directed Working Conditions: Standard office conditions. This is a remote or hybrid role with the expectation of working according to Commonwealth Care Alliance's standard operating hours of 8:30am-5pm Monday-Friday. Required Education (must have): Bachelor's Degree or equivalent experience Desired Education (nice to have): Required Licensing (must have): Desired Licensing (nice to have): MA Health Enrollment (required if licensed in Massachusetts): No, this is not required for the job. Required Experience (must have): 5+ years of experience Desired Experience (nice to have): Experience with dual-eligible (DSNP) populations preferred. Required Knowledge, Skills & Abilities (must have): Strong claims experience Mentoring subject matter expert of the team Managed Care experience (preferably Medicare/Medicaid) Experience in health plan provider relations Experience with behavioral health providers preferred Understanding of provider office operations as they relate to health plans Knowledge of billing practices and reimbursement methodologies Excellent verbal, written and presentation skills Outstanding Customer Service Skills Intermediate Microsoft Office competency, including Outlook, Word, Excel & Power Point Ability to interact well with individuals on all levels, and maintain a professional image and attitude Strong analytical, problem solving, and project management skills Detail oriented, with the ability to organize and manage multiple priorities Valid Driver's license and reliable insured automobile required Required Language (must have): English Desired Knowledge, Skills, Abilities & Language (nice to have): Compensation Range/Target: $85,200 - $127,800 Commonwealth Care Alliance takes into consideration a combination of a candidate's education, training, and experience as well as the position's scope and complexity, the discretion and latitude required for the role, and other external and internal data when establishing a salary level. In addition to base compensation, you may qualify for a bonus tied to company and individual performance. We are highly invested in every employee's total well-being and offer a substantial and comprehensive total rewards package.

The position description is a guide to the critical duties and essential functions of the job, not an all-inclusive list of responsibilities, qualifications, physical demands, and work environment conditions. Position descriptions are reviewed and revised to meet the changing needs of the organization. This salary range may be inclusive of several career levels at Valley Medical Center and will be narrowed during the interview process based on several factors, including (but not limited to) the candidate's experience, qualifications, location, and internal equity. TITLE: Patient Resource Representative JOB OVERVIEW: The Patient Resource Representative position is responsible for scheduling, pre-registration, insurance verification, estimates, collecting payments over the phone, and inbound and outbound call handling for Primary and Specialty Clinics supported by the Patient Resource Center. This includes call handling for specialized access programs: Accountable Care Network Contracts Hotline Call Handling, MyChart Scheduling, and Outbound dialing for Referral Epic Workqueues. DEPARTMNT: Patient Resource Center WORK HOURS: As assigned REPORTSTO: Supervisor, Patient Resource Center PREREQUISITES: * High School Graduate or equivalent (G.E.D.) preferred. * Minimum of 2 years of experience in a call center, or 1 year in a physician's office; with experience using multi-line phone systems, Electronic Medical Record systems, and working with several software programs at the same time. * Demonstrates basic skills in keyboarding (35 wpm) * Computer experience in a windows-based environment. * Excellent communication skills including verbal, written, and listening. * Excellent customer service skills. * Knowledge of medical terminology and abbreviations. Ability to spell and understand commonly used terms, preferred. QUALIFICATIONS: * Ability to function effectively and interact positively with patients, peers and providers at all times. * Ability to access, analyze, apply and adhere to departmental protocols, policies and guidelines. * Ability to provide verbal and written instructions. * Demonstrates understanding and adherence to compliance standards. * Demonstrates excellent customer service skills throughout every interaction with patients, customers, and staff: * Ability to communicate effectively in verbal and written form. * Ability to actively listen to callers, analyze their needs and determine the appropriate action based on the caller's needs. * Ability to maintain a calm and professional demeanor during every interaction. * Ability to interact tactfully and show empathy. * Ability to communicate and work effectively with the physical and emotional development of all age groups. * Ability to analyze and solve complex problems that may require research and creative solutions with patient on the telephone line. * Ability to document per template requirements, gather pertinent information and enter data into computer while talking with callers. * Ability to utilize third party payer/insurance portals to identify insurance coverage and eligibility. * Ability to function effectively in an environment where it is necessary to perform several tasks simultaneously, and where interruptions are frequent * Ability to organize and prioritize work. * Ability to multitask while successfully utilizing varying computer tools and software packages, including: * Utilize multiple monitors in facilitation of workflow management. * Scanning and electronic faxing capabilities * Electronic Medical Records * Telephone software systems * Microsoft Office Programs * Ability to successfully navigate and utilize the Microsoft office suite programs. * Ability to work in a fast-paced environment while handling a high volume of inbound calls. * Ability to meet or exceed department performance standards for Quality, Accuracy, Volume and Pace. * Ability to speak, spell and utilize appropriate grammar and sentence structure. UNIQUE PHYSICAL/MENTAL DEMANDS, ENVIRONMENT AND WORKING CONDITIONS: See Generic for Administrative Partner. PERFORMANCE RESPONSIBILITIES: * Generic Job Functions: See Generic Job Description for Administrative Partner. * Essential Responsibilities and Competencies: * In-depth knowledge of VMC's mission, vision, and service offerings. * Demonstrates all expectations outlined in the VMC Caregiver Commitment throughout every interaction with patients, customers, and staff. * Delivers excellent customer service throughout each interaction: * Provides first call resolution, whenever possible. * Acknowledge if patient is upset and de-escalate using key words and providing options for resolution. * Identify and assess patients' needs to determine the best action for each patient. This is done through active listening and asking questions to determine the best path forward. * A knowledgeable resource for patient/customers that works to build confidence and trust in the VMC health care system. * Schedules appointments in Epic by following scheduling guidelines and utilizing tools and resources to accurately appoint patient. * Generates patient estimates and follows Point of Service (POS) Collection Guidelines to determine patient liability on or before time of service. Accepts payment on accounts with Patient Financial Responsibility (PFR) as well as any outstanding balances, documents information in HIS and provides a receipt for the amount paid. * Strives to meet patients access needs for timeliness and provider, whenever possible. * Applies VMC registration standards to ensure patient records are accurate and up to date. * Ensures accurate and complete insurance registration through the scheduling process, including verifies insurance eligibility or updates that may be needed. * Reviews registration work queue for incomplete work and resolves errors prior to patient arrival at the clinic. * Utilizes protocols to identify when clinical escalation is needed based on the symptoms that patients report when calling. * Takes accurate and complete messages for clinic providers, staff, and management. * Relays information in alignment with protocols and provides guidance in alignment with patient's needs. * Routes calls to appropriate clinics, support services, or community resource when needed. * Coordinates resources when needed for patients, such as interpreter services, transportation or connecting with other resources needed for our patient to be successful in obtaining the care they need. * Identifies, researches, and resolves patient questions and inquiries about their care and VMC. * Inbound call handling for our specialized access programs * A.C.N. Hotline Call handling * Knowledge of contractual requirements for VMC's Accountable Care Network contracts and facilitates care in a way that meets contractual obligations. * Applies all workflows and protocols when scheduling for patients that call the A.C.N. Hotline * Completes scheduling patients for all departments the PRC supports. * Facilitates scheduling for all clinics not supported by the PRC. * Completes registration and transfer call to clinic staff to schedule. * Completes the MyChart Scheduling process for appointment requests and direct scheduled appointments. * Utilizes and applies protocols as outlined for MyChart scheduling * Meet defined targets for MyChart message turnaround time. * Outbound dialing for patient worklists * Utilizes patient worklists to identify patients that require outbound dialing. * Outbound dialing for referral work queues. * Utilizes referral work queue to identify patients that have an active/authorized referral in the system and reaches out to complete scheduling process. * Schedules per department protocols * Updates the referral in alignment with the defined workflow. * Receives, distributes, and responds to mail for work area. * Monitor office supplies and equipment, keeping person responsible for ordering updated. * Other duties as assigned. Created: 1/25 Grade: OPEIUC FLSA: NE CC: 8318 #LI-Remote Job Qualifications: PREREQUISITES: 1. High School Graduate or equivalent (G.E.D.) preferred. 2. Minimum of 2 years of experience in a call center, or 1 year in a physician's office; with experience using multi-line phone systems, Electronic Medical Record systems, and working with several software programs at the same time. 3. Demonstrates basic skills in keyboarding (35 wpm) 4. Computer experience in a windows-based environment. 5. Excellent communication skills including verbal, written, and listening. 6. Excellent customer service skills. 7. Knowledge of medical terminology and abbreviations. Ability to spell and understand commonly used terms, preferred. QUALIFICATIONS: 1. Ability to function effectively and interact positively with patients, peers and providers at all times. 2. Ability to access, analyze, apply and adhere to departmental protocols, policies and guidelines. 3. Ability to provide verbal and written instructions. 4. Demonstrates understanding and adherence to compliance standards. 5. Demonstrates excellent customer service skills throughout every interaction with patients, customers, and staff: a. Ability to communicate effectively in verbal and written form. b. Ability to actively listen to callers, analyze their needs and determine the appropriate action based on the caller's needs. c. Ability to maintain a calm and professional demeanor during every interaction. d. Ability to interact tactfully and show empathy. e. Ability to communicate and work effectively with the physical and emotional development of all age groups. 6. Ability to analyze and solve complex problems that may require research and creative solutions with patient on the telephone line. 7. Ability to document per template requirements, gather pertinent information and enter data into computer while talking with callers. 8. Ability to utilize third party payer/insurance portals to identify insurance coverage and eligibility. 9. Ability to function effectively in an environment where it is necessary to perform several tasks simultaneously, and where interruptions are frequent 10. Ability to organize and prioritize work. 11. Ability to multitask while successfully utilizing varying computer tools and software packages, including: a. Utilize multiple monitors in facilitation of workflow management. b. Scanning and electronic faxing capabilities c. Electronic Medical Records d. Telephone software systems e. Microsoft Office Programs 12. Ability to successfully navigate and utilize the Microsoft office suite programs. 13. Ability to work in a fast-paced environment while handling a high volume of inbound calls. 14. Ability to meet or exceed department performance standards for Quality, Accuracy, Volume and Pace. 15. Ability to speak, spell and utilize appropriate grammar and sentence structure.

Summary: The Provider Panel Representative will act as administrator for all providers in handling scheduling templates, assuring that all patients are current and up to date in the provider-patient panel. Reports to: Operations Supervisor Supervises: N/A Dress Requirement: Business casual Work Schedule: Monday through Friday during standard business hours Times are subject to change due to business necessity Non-Exempt Job Duties, these are considered essential to the successful performance of this position: * Create all Resources/ Providers in the Practice Management System. * Create all Resources/Providers in Practice Manager system. * Conduct schedule blocking and changes. * Maintain provider patient panel. * Create and Maintain the location changes in the Practice Management System. * Other duties as assigned Job Qualifications (Experience, Knowledge, Skills and Abilities) * Associates Degree preferred, experience may be considered. * Willingness to work with all cultural and socioeconomic groups without judgment or bias * Compliance with the HIPAA law and regulation; ability to confidentially retain information, passing only necessary information to those needed to perform their duty * Ability to work with minimal supervision and exercise sound independent judgment * Knowledge of MS office applications Facility Environment: Heart of Ohio Family Health Centers operates in multiple sites in Central Ohio. The facilities have a medical office environment with front-desk reception area, separate patient examination rooms, pharmacy stock room, business offices, hallways and private toilet facilities. Both facilities are on the main ground floor and ADA compliant. This position's primary work area is in an office setting shared by other co-workers with similar tasks and functions. This work area is: * kept at a normal working temperature * sanitized daily * maintains standard office environment furniture with adjustable chairs * maintains standard office equipment; ie, computer, copier, fax machine, etc. at a normal working height Physical Demands and Requirements: these may be modified to accurately perform the essential functions of the position: * Mobility = ability to easily move without assistance * Bending = occasional bending from the waist and knees * Reaching = occasional reaching no higher than normal arm stretch * Lifting/Carry = ability to lift and carry a normal stack of documents and/or files * Pushing/Pulling = ability to push or pull a normal office environment * Dexterity = ability to handle and/or grasp, use a keyboard, calculator, and other office equipment accurately and quickly * Hearing = ability to accurately hear and react to the normal tone of a person's voice * Visual = ability to safely and accurately see and react to factors and objects in a normal setting * Speaking = ability to pronounce words clearly to be understood by another individual

We're not just a workplace - we're a Great Place to Work certified employer! Proudly certified as a Great Place to Work, we are dedicated to creating a supportive and inclusive environment. At Sonic Healthcare USA, we emphasize teamwork and innovation. Check out our job openings and advance your career with a company that values its team members! JOB DESCRIPTION Position: Account Service Representative (ASR) - Columbus, Ohio Position Summary: Account Service Representatives are positions assigned to the Sales Department in Toledo, OH. Each representative is tasked with territory management of an existing territory. In order to fully service their territory, each ASR will be provided a list of accounts specific to their territory. Managing such accounts shall consist of assessment of service needs, financial assessment, and overall growth of each account. Principle Responsibilities: Territory management of a specific territory. To comply with all policies and procedures of the company. Follow up on a timely basis to all client and employee requests. Insure proper documentation and materials are accurately completed. Perform financial assessments of existing accounts. Develop Organic Growth within assigned territory. Communicate effectively and professionally with internal and external employees. Scope: It is imperative that each ASR manage their time appropriately and efficiently. Much of their time will be spent building relationships and communicating client's issues to the operations department. It is the responsibility of each ASR to manage the financial relationship as well as service aspects of each client within the assigned territory. Education: College degree in Business Management and or Marketing preferred but not required. Experience: Previous outside service management in the medical field of 2 years preferred but not required. Skills: The ability to communicate effectively orally and written. All ASR's are to manage their time efficiently and complete their pending paperwork accurately and timely. Scheduled Weekly Hours: 40 Work Shift: Job Category: Sales Company: Sonic Healthcare USA, Inc Sonic Healthcare USA is an equal opportunity employer that celebrates diversity and is committed to an inclusive workplace for all employees. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, age, national origin, disability, genetics, veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.

As our community evolves, so does the need for compassionate care. If your position was recently impacted, Greater Philadelphia Health Action, Inc., invites you to continue your mission of service with us. GPHA, a non-profit organization that was founded in 1970, is hiring Full-time Patient Centered Representative Monday through Friday, 8:30 AM to 5:00 PM, at multiple locations: Carl Moore Health Center, 1401 S. 31st St. Phila., PA 19146 Chinatown Medical Services, 432 N. 6th St. Phila., PA 19123 Frankford Ave Health Center, 4500 - 4510 Frankford Ave. Phila., PA 19124 Hunting Park Health Center, 1999 W. Hunting Park Ave. Phila., PA 19140 Southeast Health Center, 800 Washington Ave. Phila., PA 19147 Woodland Ave Health Ave, 5000 Woodland Ave. Phila., PA 19143 Candidates must obtain a high school diploma (or GED) and at least (2) years' experience in a health care setting or a combination of certificates relative to the Registration Assistant/Front Desk position. Comprehensive knowledge of insurance policies, medical terminology, and anatomy is preferred; knowledge of HMO/managed care practices is preferred; fundamental understanding of patient/provider scheduling modules is required; excellent typing and telephone skills are required. Able to interact with people compassionately and effectively while gathering necessary information, making independent decisions, and working well with others. Bilingual is desired but not required. Specific Responsibilities and duties include Completing the patient registration and scheduling process accurately and promptly using the Electronic Practice Management (EPM) System. Ensure patients' demographic, financial, and insurance information is entered and updated accurately and swiftly. Manage daily appointment schedules efficiently and review them regularly. The Patient-Centered Representative also operates the paging/telephone system as needed; Greets and provides direction/information to patients, visitors, guests, and sales representatives professionally and cordially; Attends all mandatory staff development/training sessions and staff meetings; Enters and updates patient's demographic information accurately and timely; and perform other duties as assigned by the supervisor. GPHA offers GREAT PAY, Performance BONUSES, Comprehensive Medical, Dental, Vision, Life, and LTD Insurance. We also offer 401k with a very lucrative company match, Employee Assistance and Self-Care, and Professional Activity, Educational, and Tuition Reimbursements, Paid Vacation, Paid Sick, Paid Personal Days, Paid Educational Days, Holiday Pay, Loan Forgiveness, and many positions have Flexible, Hybrid or REMOTE WORK Schedules. At Greater Philadelphia Health Action, Inc. (GPHA), we respect diversity and promote equity through action, advocacy, and policy through a dedicated team of representatives committed to listening, learning, and enacting systemic change. We create different channels, outlets, and programs to enhance safe spaces within GPHA, creating a shared understanding and language around justice, diversity, equity, and inclusion. GPHA is an Equal Opportunity Employer. GPHA does not and will not discriminate in employment and personnel practices to include hiring, transferring and promotion practices on the basis of race, color, sex, age, handicap, disability, religion, religious creed, ancestry, national origin, or any other basis prohibited by applicable law. Join a network that values dedication, balance, and purpose. Visit us at ***************

Join our acclaimed Department of Plastic and Oral Surgery and discover how your talents can change lives. The Department of Plastic and Oral Surgery provides world-renowned plastic and maxillofacial care to 17,000 patients across Massachusetts, New England, and the world each year. At Boston Children's Hospital, success is measured through providing the highest quality customer service, while changing lives by delivering excellent care. The Department has led innovations in many areas including 3-D printing, simulated surgeries, facial reanimation, research and treatment for Vascular Anomalies. As the Department continues to innovate and grow, we are looking for individuals like yourself who are passionate about providing the best pediatric healthcare. The ideal candidate is motivated and hardworking and can multitask in a fast-paced environment. They are flexible and resourceful in high-priority situations to achieve superior care for the patient. Learn more about how you can become part of the team helping deliver life changing care with the Plastic & Oral Surgery Department here. Key Responsibilities: * Physician Support: Working with other team members to monitor the physicians' clinical, operative, meeting, and personal schedule/calendar. * Scheduling: Scheduling and registering patients for office visits and procedures. Obtaining and updating patient demographic, insurance, and primary care/referring doctor information. * Physician and department liaison: Being the primary contact between the physician and patient families. Helping answer and resolving patient issues and concerns. Managing patient call volume; answering appointment requests and routing incoming calls to appropriate destination. * Coordination of care: Acting as the face of the practice and managing every step of the patient's care. Communicating the plan of care to the family. * Clinic management: Preparing charts for physician's clinics and checking patients in for various appointments. Organizing all patient information, including verifying insurance and obtaining required medical records and approved insurance referral authorizations on each patient. Promptly and accurately logging updated information. * Administrative tasks: Patient correspondence, distributing incoming mail, sorting and uploading outside notes and radiographs into the patient's medical record. Processing patient paperwork and requests and assisting in letter writing and various projects and tasks when needed. Minimum Qualifications Education: * High School Diploma/ GED. Experience: * Dental administrative and/or general medical surgical scheduling experience a plus. * Basic customer service and computer skills. * Strong communication skills. * Ability to work with diverse internal and external constituencies. * Demonstrates the ability to pay attention to detail and accuracy. Schedule: M- F, HYBRID, Shifts can be either 7:30am-8:30am- 4pm/5:00 pm. Location can be either Waltham or Boston. This role is eligible for a $2,000 sign on bonus (not eligible for internal candidates and not eligible for former BCH employees who worked here in the past 2 years). Boston Children's Hospital offers competitive compensation and unmatched benefits including flexible schedules, affordable health, vision and dental insurance, child care and student loan subsidies, generous levels of time off, 403(b) Retirement Savings plan, Pension, Tuition and certain License and Certification Reimbursement, cell phone plan discounts and discounted rates on T-passes. The posted pay range is Boston Children's reasonable and good-faith expectation for this pay at the time of posting. Any base pay offer provided depends on skills, experience, education, certifications, and a variety of other job-related factors. Base pay is one part of a comprehensive benefits package that includes flexible schedules, affordable health, vision and dental insurance, child care and student loan subsidies, generous levels of time off, 403(b) Retirement Savings plan, Pension, Tuition and certain License and Certification Reimbursement, cell phone plan discounts and discounted rates on T-passes. Experience the benefits of passion and teamwork.

Please Note!!! Although you are submitting an employment application and resume for this job on Indeed or Zip Recruiter, you will still need to put in an employment application and resume at NEON. Please visit our website at **************************************************** General Duties Under the supervision of the Dental Health Service Manager, the Dental Patient Representative supports the Dentist in registering the dental patients, coordinating appointments, cash collection, charge entry, billing, coordination of benefits, insurance verification, incoming dental calls, discussing treatment plans, screening of emergency walk-ins and day appointment performs a variety of dental assisting duties while promoting quality dental care for outpatients and a safe environment of minimal stress. The Dental Patient Representative assists the dentist, teaches the patient how to care of their teeth, communicates effectively with patients( parents if patient is a child), maintains equipment and inventory, and follows universal precautions and all OSHA requirements. Education High School Diploma or GED. Minimum Qualifications Ability to serve as a mature and competent receptionist. Ability to display skill and tact in greeting patients. Ability to plan and organize. 2+ years of experience in a fast paced office environment. Technical Skills Computer Skills- Microsoft Office, Keyboard (We utilized electronic dental records and digital x-rays).

Responsible for portaling and scanning paper documents into electronic medical records for upcoming patient appointments. Responsible for reviewing patient records to add comorbid conditions to patient problem list. Responsible for electronically processing patient health information. Clinical knowledge and understanding of medical terminology to correctly identify health information in medical charts. Principal Duties & Responsibilities: Example of Essential Duties: 1) Portal patient records from outside health systems 2) Review patient records for comorbid conditions to add to patient problem list 3) Accurately scan medical records into EHR system 4) Fax records to physician offices or Hospitals 5) Answer phones 6) Ability to identify patient medical record documents by name. Other Essential Duties May Include (but are not limited to): * Handle requests for release of patient medical information according to HIPAA rules and copy service contract. * Other duties as assigned. Knowledge, Skills & Abilities Required: Required: * Knowledge of comorbid conditions * Clinical knowledge and ability to read and understand medical charts * Ability to accurately identify medical record documentation by name for electronic filing. * Excellent customer relations and phone protocol * Excellent organizational skills required. * Consistently arrives at work, in professional attire, on time and completes all tasks within established time frame. * Seeks appropriate tasks when primary tasks are completed and assists co-workers as needed. * Demonstrates adaptability to expanded roles. * Adheres to all clinic policies and procedures. Education: * HS diploma or GED Preferred: * Previous experience in a medical office, in medical coding, or in medical records.

Job Description Responsible for portaling and scanning paper documents into electronic medical records for upcoming patient appointments. Responsible for reviewing patient records to add comorbid conditions to patient problem list. Responsible for electronically processing patient health information. Clinical knowledge and understanding of medical terminology to correctly identify health information in medical charts. Principal Duties & Responsibilities: Example of Essential Duties: 1) Portal patient records from outside health systems 2) Review patient records for comorbid conditions to add to patient problem list 3) Accurately scan medical records into EHR system 4) Fax records to physician offices or Hospitals 5) Answer phones 6) Ability to identify patient medical record documents by name. Other Essential Duties May Include (but are not limited to): Handle requests for release of patient medical information according to HIPAA rules and copy service contract. Other duties as assigned. Knowledge, Skills & Abilities Required: Required: - Knowledge of comorbid conditions - Clinical knowledge and ability to read and understand medical charts - Ability to accurately identify medical record documentation by name for electronic filing. - Excellent customer relations and phone protocol - Excellent organizational skills required. - Consistently arrives at work, in professional attire, on time and completes all tasks within established time frame. - Seeks appropriate tasks when primary tasks are completed and assists co-workers as needed. - Demonstrates adaptability to expanded roles. - Adheres to all clinic policies and procedures. Education: - HS diploma or GED Preferred: - Previous experience in a medical office, in medical coding, or in medical records.

Responsible for portaling and scanning paper documents into electronic medical records for upcoming patient appointments. Responsible for reviewing patient records to add comorbid conditions to patient problem list. Responsible for electronically processing patient health information. Clinical knowledge and understanding of medical terminology to correctly identify health information in medical charts. Principal Duties & Responsibilities: Example of Essential Duties: 1) Portal patient records from outside health systems 2) Review patient records for comorbid conditions to add to patient problem list 3) Accurately scan medical records into EHR system 4) Fax records to physician offices or Hospitals 5) Answer phones 6) Ability to identify patient medical record documents by name. Other Essential Duties May Include (but are not limited to): Handle requests for release of patient medical information according to HIPAA rules and copy service contract. Other duties as assigned. Knowledge, Skills & Abilities Required: Required: - Knowledge of comorbid conditions - Clinical knowledge and ability to read and understand medical charts - Ability to accurately identify medical record documentation by name for electronic filing. - Excellent customer relations and phone protocol - Excellent organizational skills required. - Consistently arrives at work, in professional attire, on time and completes all tasks within established time frame. - Seeks appropriate tasks when primary tasks are completed and assists co-workers as needed. - Demonstrates adaptability to expanded roles. - Adheres to all clinic policies and procedures. Education: - HS diploma or GED Preferred: - Previous experience in a medical office, in medical coding, or in medical records.