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  • Technical Specialist (Highland Village R437)

    Apple 4.8company rating

    Help desk analyst job in Houston, TX

    Apple Retail is where the best of Apple comes together. We bring our expertise to help people do what they love, delivering an only-at-Apple experience. At Apple, we believe inclusion is a shared responsibility and we work together to foster a culture where everyone belongs and is inspired to do their best work. As a Technical Specialist, you offer technical support and skilled troubleshooting for all customers while also generating excitement for Apple's products and services. You deliver exceptional service and empower customers to get the most out of their Apple products. A Technical Specialist also makes sure customers are educated about repair options and Apple products and services. **Description** Develop knowledge and stay up to date on Apple products, services, and Genius Bar repair processes to support efficient and high-quality repairs. Support customers having Apple product or software issues with care and empathy, using all tools and resources provided by Apple. Troubleshoot, diagnose, and resolve service concerns for select Apple hardware and software. Work with team leaders to identify recurring repair problems and other service concerns, and make sure that feedback is provided to Apple. Provide excellent service to Apple customers by seeking to understand their needs, identifying ownership opportunities, presenting product and service recommendations, and educating customers on relevant ways to buy. Perform other tasks as needed, including but not limited to supporting customer-facing activities on or off the sales floor. Contribute to an inclusive environment by respecting each other's differences and having the curiosity to learn. Demonstrate Apple's values of inclusion and diversity in daily activities. **Minimum Qualifications** You should have availability to work a schedule based on business needs that may include nights, weekends, and public holidays in the retail store, and reliably attend work as scheduled, in line with local laws and subject to any approved accommodations. **Preferred Qualifications** You can: Demonstrate technical expertise of Apple products and services. Follow troubleshooting steps to identify the root cause of a technical issue in a customer service environment. Navigate customer service issues with care and strong interpersonal skills. Consistently learn about and deepen your understanding of Apple products and services and third party products to enhance the customer experience. Work in a fast-paced environment and balance multiple tasks at the same time. Work well in a team environment, demonstrating shared responsibility and accountability with other team members. Be trusted with sensitive or confidential information, keeping with Apple's core values. Be curious and open to learning from others and helping each other grow. ### Place of Work On-site ### Requisition ID Retail3 ### Job Benefits At Apple, base pay is one part of our total compensation package and is determined within a range. This provides the opportunity to progress as you grow and develop within a role. Your base pay will depend on your skills, qualifications, experience, and location. Apple employees also have the opportunity to become an Apple shareholder through participation in Apple's discretionary employee stock programs. Apple employees are eligible for discretionary restricted stock unit awards, and can purchase Apple stock at a discount if voluntarily participating in Apple's Employee Stock Purchase Plan. You'll also receive benefits including: Comprehensive medical and dental coverage, retirement benefits, a range of discounted products and free services, and for formal education related to advancing your career at Apple, reimbursement for certain educational expenses - including tuition. Additionally, this role might be eligible for discretionary bonuses or commission payments as well as relocation. Learn more about Apple Benefits (************************************************ For information about pay, if you are interested in roles located in one of our California, Colorado, Hawaii, Illinois, Minnesota, New York, Washington, or Washington DC locations click here to select a store and view pay information (************************************************************************** Picker?d=10&m;=location). Note: Apple benefit, compensation and employee stock programs are subject to eligibility requirements and other terms of the applicable plan or program. ### Application Link *********************************
    $101k-133k yearly est. 7d ago
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  • Senior Technical Coordinator

    Atkinsrealis

    Help desk analyst job in Houston, TX

    Why join us? It's an exciting time at AtkinsRéalis! We are rapidly growing in the US. Our company purpose is to build a better world for our planet and its people. We recognize the importance of making sure that our clients and employees, feel this purpose every day. AtkinsRéalis is proud of our company culture that promotes, diversity, equity and inclusion. Our company ethos include collaboration through the connection of people, data and technology. We are a global firm, who leverages having employees located throughout the world, creating valuable partnerships and doing our part to make this planet and its people, thrive. We need energetic, passionate and eager professionals like you to join our team. There has never been a better time to be a part of AtkinsRéalis! We are hiring a Senior Technical Coordinator in Houston! About Us AtkinsRéalis is one of the world's most respected design, engineering and project management consultancies. AtkinsRéalis has been providing infrastructure planning, engineering, construction, environmental consulting, urban planning, architecture, and program management services to public and private clients across the United States for more than 50 years. AtkinsRéalis has the depth and breadth of expertise to respond to the most technically challenging and time-critical infrastructure projects and the urgent transition to a low-carbon economy. Under general direction, provides technical expertise to projects by coordinating or performing a variety of technical duties requiring professional-level technical knowledge and familiarity with engineering or related project work, such as design, permitting, production, reporting and documentation, as required by specific position. Note: The Technical Coordinator job family was created for individuals who may not have the typical technical degree for area of practice but are able to perform engineering or related technical work at a professional level. How will you contribute to the team? Under minimal direction, performs several of the following duties, depending on the program/project and in accordance with established standards and applicable regulatory policies. Coordinates and oversees project production, inspection and documentation. May interpret plans & schedules to anticipate conflicts, and coordinate/conduct meetings with affected parties. May participate in the preparation of contracts, fee proposals, scopes of work, and invoices. May participate in the preparation of project proposals, presentations and related marketing material and publications. May coordinate and track project submittals. May conduct analyses and prepare technical studies and reports. May review and edit reports and provide technical writing support. May coordinate the work of consultants or other employees involved in project development activities. May coordinate and oversee design production in accordance with specifications and applicable regulatory policies. May provide supervision and coordination of CAD work and other software program work. May attend conferences and meetings with clients and regulatory agencies to ascertain requirements and assist in the development of appropriate business development strategies. May be required to maintain awareness of regulatory agency policies, organize and categorize guidelines to facilitate compliance, and keep other personnel informed of changes in relevant regulations. May perform such other duties as the supervisor may from time to time deem necessary. What will you contribute? * Bachelor's degree in a relevant technical field, plus continued education through workshops, seminars, and related courses in engineering or related technical professional activities, exhibiting familiarity with related computer programs and applicable permitting work. * (High School diploma or Associates degree with significant relevant work experience may be considered) Typical incumbent has 15-20 years' experience. What we offer at AtkinsRéalis: AtkinsRéalis realizes that health, mental and financial wellbeing, are all equally needed to achieve balance in life. We are pleased to offer a robust rewards package that help our employees have peace of mind in and outside of work. Our benefit offerings address all of the areas that are part of living a healthy life. We recognize that what is important to people, continues to change. Some of our other benefits to ensure our employees feel supported, include continuing to offer health and dental coverage for domestic partners and a full list below. Our culture is one of providing support and training for our employees to thrive. We offer learning and development programs, training, career pathing opportunities, and a tuition reimbursement plan. At AtkinsRéalis, you will enjoy a robust rewards package which includes: Competitive salary Flexible work schedules Group Insurance Paid Family Leave Two Floating Holidays Paid Parental Leave (including maternity and paternity) Pet Insurance Retirement Savings Plan with employer match Employee Assistance Program (EAP) Learning and development programs, training, career opportunities and a highly regarded tuition reimbursement program An inclusive culture of Employee Resources Groups centered around women, African-Americans, Hispanics, LGBTQ+, Neurodiversity and Emerging Professionals. A Foundation that is employee-funded with a 2-to-1 match from the company providing STEAM education for minorities from K-12 to college If this sounds like you and you would like to expand your career with us, apply today! AtkinsRéalis is an equal opportunity, drug-free employer committed to diversity in the workplace. EOE/Minorities/Females/Veteran/Disability. Please review AtkinsRéalis Equal Opportunity Statement here: ************************************************************** AtkinsRéalis cares about your privacy and are committed to protecting your privacy. Please consult our Privacy Notice on our Careers site to know more about how we collect, use and transfer your Personal Data. By submitting your personal information to AtkinsRéalis, you confirm that you have read and accept our Privacy Notice. Expected compensation range is between $100K -$130K annually depending on skills, experience, and geographical location. Upon acceptance of an offer, all candidates must go through a drug screen test and background check. AtkinsRéalis is a federal contractor which mandates a satisfactory background screening report and drug test that supersedes state laws. Note to staffing and direct hire agencies: In the event a recruiter or agency who is not on our preferred supplier list submits a resume/candidate to anyone in the company, AtkinsRéalis family of companies, we explicitly reserve the right to recruit and hire the candidate(s) at our discretion and without any financial obligation to the recruiter or agency. ***************************************************** Worker Type Employee Job Type Regular At AtkinsRéalis, we seek to hire individuals with diverse characteristics, backgrounds and perspectives. We strongly believe that world-class talent makes no distinctions based on gender, ethnic or national origin, sexual identity and orientation, age, religion or disability, but enriches itself through these differences.
    $100k-130k yearly 7d ago
  • Analyst II Desktop Support

    Boardwalk Pipeline Partners 4.8company rating

    Help desk analyst job in Houston, TX

    *To access Dayforce at its best, log in from the latest version of Chrome, Safari, Firefox, or Edge. * Boardwalk is a limited partnership operating in the midstream portion of the natural gas and natural gas liquids industry, providing transportation and storage services for our customers. Our 14,000 miles of pipeline and storage assets provide diverse market connectivity to producers and end-users who need reliable sources of natural gas for power generation, home heating or petrochemical feedstocks. We have the experience, knowledge, and flexibility to design service offerings and create system enhancements tailored to our customers' needs throughout the 13 states in which we operate. As an organization focused on sustainability, we are committed to protecting the environment while delivering this energy source. This commitment is made to our customers, employees, and the communities in which we operate. We incorporate environmental stewardship, safety, and compliance into our day-to-day operations and seek to strengthen and support the communities we serve. Additional information about the company can be found online at ******************** We are currently looking for an Analyst II Desktop Support for our Houston, TX office. POSITION DESCRIPTION: The job purpose is to provide level 2 support for the IT Service Desk and to support the workstation lifecycle management process. In addition to answering questions or resolving technology issues for clients, responsibilities will include troubleshooting of minor computer problems; support concerning the use of mobile devices and resolution of client computer hardware and software needs, printing support, etc. Job role is required to participate in 24x7 On-Call rotation. Job Responsibilities Provide level 1 support for Service Desk line during peak call periods Help Workstation and Service Desk team members with support. Provide technical support for all PC hardware, software, and peripherals, while assisting in maintaining the stability of LAN/WAN connections and maintaining a consistent high level of quality ensuring all details of requests are met Accurately record and document all details of the issue or service request, including categorization and priority into the IT service desk tool Provide remote access/VPN support Provide "how to" assistance with all internally supported devices, applications and systems Consistently adheres to defined Standard Operating Procedures (SOP) Records and tracks customer incidents, calls and service requests through to completion in a timely manner Acquires and maintains some knowledge for supported products and support policies Proactively research and stay abreast of new technology including but not limited to: Microsoft Windows, Office, remote connectivity products, workstation and mobile devices Leverage internal and external resources (knowledge bases, manuals, support sites, vendors) to answer questions and resolve issues Respond to end-user inquiries regarding the status of incident/service request tickets, and perform follow-ups Contribute to the creation/facilitation/maintenance of FAQ documents, knowledge articles and user guides Participate in 24x7 On-Call rotation and adheres to Service Level Agreements (SLA) REQUIRED SKILLS, KNOWLEDGE, AND EXPERIENCE: 5+ years minimum in-depth, hands-on support role on IT Workstation or customer support environment 3 years minimum technical knowledge of hardware lifecycle management and software deployment Advanced knowledge of help desk software, database connectivity and remote-control tools Strong customer service orientation and communication skills Advanced computer technology troubleshooting and multi-tasking skills Advanced troubleshooting and root cause analysis skills Experience with incident tracking software Experience in working with PC desktops and laptops Experience with PC image deployment tools and processes Ensure workstations are patched and client software updated Level 1 A/V support for conference rooms Experience scripting and automating software deployment processes to all workstation computer assets Ability to maintain the confidentiality of sensitive information Occasionally lift and/or move up to 50 pounds PREFERRED SKILLS, KNOWLEDGE, AND EXPERIENCE: Advanced experience supporting latest versions of Windows Client OS and M365 Experience with Freshervice Incident management Experience providing Mobile device support of iPhones, iPads and Mac's Advanced experience with PC image deployment tools and processes Advanced Mobile device support skills of iPhones and iPads Knowledge of Microsoft Endpoint Management (Intune) Advanced knowledge of Microsoft Active Directory\Azure and group policy deployments Advanced knowledge of SCCM REQUIRED EDUCATION: Associate's degree in computer science, Information Systems or related field of study - or equivalent experience PREFERRED EDUCATION: BA/BS degree in related discipline ADDITIONAL INFORMATION: Boardwalk Pipelines, LP, maintains a drug-free workplace and will require pre-employment drug & substance abuse testing before hiring. Boardwalk Pipelines, LP, is an equal opportunity employer. All applicants will be considered for employment regardless of race, color, religion, age, sex, gender identity, national origin, veteran, or disability status.
    $49k-56k yearly est. 7d ago
  • IT Support Technician

    Bluewave Express Car Wash 4.5company rating

    Help desk analyst job in Houston, TX

    Dive into Tech with Bluewave Express Wash! Are you ready to make a splash in the world of tech support? Bluewave Express Wash is on the lookout for a tech-savvy superstar to join our dynamic team. As a rapidly growing express car wash company, we're committed to delivering top-notch service and using cutting-edge technology to stay ahead of the curve. If you have a knack for troubleshooting and a passion for innovation, we want you on our team! Why Bluewave Express Wash Rocks: Be part of an innovative and fast-growing company that's making waves in the car wash industry. Work in a supportive and exciting environment where your skills are valued and developed. Enjoy career growth opportunities that will help you ride the wave to the top. Celebrate the holidays in style with holiday pay and other exciting perks. What You'll Be Doing: IP Camera Systems: Provide expert support for our IP camera systems, ensuring everything runs smoothly and securely. PCs and Peripherals: Keep our PCs and peripherals in top shape with your tech expertise. Alarm Systems: Support and maintain our alarm systems, keeping our operations safe and sound. New PC Setup: Configure and set up new PCs, ensuring they're ready for action from day one. Troubleshooting: Dive into hardware and software issues, resolving them with skill and efficiency. Network Cabling: Run and terminate network cabling like a pro, keeping our network robust and reliable. Issue Escalation: Identify and escalate issues that need urgent attention, ensuring nothing slips through the cracks. After Hours Support: Be ready to provide after-hours and on-call support for urgent issues, because tech never sleeps! What We're Looking For: Troubleshooting Guru: Strong troubleshooting skills that make you the go-to person for solving tech problems. Networking Know-How: Basic understanding of TCP/IP networking to keep our systems connected and running smoothly. Qualified Pro: Associate degree or equivalent work experience that demonstrates your expertise. Desired Experience: IP Camera Systems: Prior experience working with IP camera systems is a big plus. Network Cabling: Experience in pulling network cabling will make you stand out. Car Wash Tech: Any experience with car wash POS systems or tunnel controllers is a bonus. Ready to take the plunge and join the Bluewave Express Wash tech team? Apply now and let's ride the wave of innovation together!
    $36k-43k yearly est. 7d ago
  • Field Support Technician

    Jobster LLC

    Help desk analyst job in Houston, TX

    **Responsibilities:** - Travel to project locations throughout the USA and internationally for assignments as directed by the Electrical Systems Manager. - Troubleshoot malfunctions in electrical systems, including switchboards, generators, automation systems, and drive systems. - Conduct preventive maintenance checks and calibrations using manufacturers' manuals and electronic testing equipment. - Collaborate with production engineers to ensure proper instrument data transfer and collection. - Install new systems and controls, including power wiring. Systems include PLCs, switchboards, drive systems, computers, and Ethernet communications. - Train crew members on electrical topics such as safety, maintenance, and operation. - Perform on-call work during off-hours as necessary. - Adhere to safe and compliant working procedures. **Requirements:** - High School Diploma or equivalent; electrical certification and training from a technical school or military certifications preferred. - 5+ years of experience in a similar role, with a strong emphasis on troubleshooting. - Previous long-term employment history. - Experience in the marine industry and dredging projects is highly preferred. - Proficiency in reading blueprints of electronic schematics and process and instrumentation diagrams. - Experience in installing and maintaining electrical systems. - Ability to take initiative, work independently, make decisions, and develop recommendations. - Strong interpersonal skills to build effective working relationships both internally and externally. - Must be willing to travel 100% within the USA and occasionally out of the country.
    $42k-60k yearly est. 23h ago
  • PC Helpdesk Technicians

    Adex Corporation 4.2company rating

    Help desk analyst job in Houston, TX

    Help Desk Technician Domain Knowledge: Operating Systems/Platforms: Able to install OS onto computers and servers Able to add/remove users CompTIA type skillsets Able to install software using package manager of choice Computer Architecture: Understanding of how computer peripherals connect to the computer Able to connect monitor, keyboard and printer to the computer Basic understanding of different system components like CPU, memory, HDD and these components inter-operate. File Systems: Basic File Systems understanding Format a USB-Dongle and transfer >4GB files using USB-Dongle Storage: Basic storage systems understanding Able to restore off of remote networks Networking: Basic networking understanding Understands IP Addressing Understands MAC address, subnet, DNS and DHCP Able to configure workstations Able to configure static routing on a workstation Project Support Role: Complete initial Contact with Site for Scheduling Contact sites for site discovery Confirm device count per site to be shipped Confirm Schedule dates for migrations. Work with team help desk support technicians' for confirmation of all site information is complete and scheduling of site migrations Follow upon completion of migrations for shipping returns and migration tracking totals. Education: Associate degree or specific certification in related field. Has worked on at least one product in the domain and knows 2-3 platforms with professional experience. 2-5 years of experience is considered equivalent.
    $37k-50k yearly est. 7d ago
  • Technical Product Support Specialist

    Digilock

    Help desk analyst job in Houston, TX

    We want to hear from you if you are passionate about helping customers and providing exceptional technical support! As a Technical Product Support Specialist on our Customer Success Team, your primary goal will be to ensure that every user has a positive experience with our products. This role centers around offering technical product support, troubleshooting issues, and assisting customers in maximizing the benefits of our products. In this position, you will communicate and document customer issues, troubleshoot and test products, and provide support through email, phone, and video calls. This exciting and dynamic role is crucial to our company's success. We take pride in making every customer feel valued, supported, and satisfied! Join us! **This role is full-time and 100% on-site in our Houston, TX** Responsibilities: Achieve expert working knowledge of our products. You will be the first stop point for troubleshooting and must know how to use our products (don't worry - we will train you 😀) Troubleshoot reported problems and get a full understanding of what the customer is asking for and why. Identify and document the reason the customer contacted us and advise on any forming trends that may impact the larger customer base. Respond to the user as quickly and thoroughly as possible and communicate to them that you are working on their behalf to address the issue(s). Identify process improvements and other product features to reduce the number of customer inquiries. Increase overall customer satisfaction by meeting and exceeding customer support standards and service levels. Just be awesome and flexible. Requirements: Minimum of 2 years working in a Product Support or Customer Service role. Not afraid of taking an unhappy customer and turning them into a happy one. Strong analytical and critical thinking skills. Able to work independently or in a team. Strong organizational skills. Ability to communicate professionally and effectively in person, on the phone, electronically, or by other means to individuals and groups. Ability to learn new products, concepts, and eagerness to explore new technology. Strong organizational and time management skills, with the ability to prioritize tasks effectively. Excellent communication skills, both written and verbal. Proficiency in Microsoft Office Suite and other relevant software applications. Ability to maintain confidentiality and handle sensitive information with discretion. Attention to detail and accuracy in all work tasks. Why Should You Apply? At Digilock, you will have the chance to work with great people on exciting projects. Part of being in a growing company is that change is constant. We embrace change and aim to innovate with passion. This is what drives us and our company forward. We provide a competitive salary and benefits package. Highlights of our current benefits package include Medical, Dental/Vision, Long-Term Disability, Life Insurance, 401K Match up to 4%, AFLAC, Wellness Program Reimbursement, PTO, and a generous holiday schedule with pay. We provide food and snacks throughout the week in our fully stocked kitchens/breakrooms and have company outings.
    $34k-69k yearly est. 1d ago
  • Regional Support Specialist - Houston, TX

    Anywhere Re

    Help desk analyst job in Houston, TX

    Ready to be part of something great? Were looking for a Regional Support Specialist (RSS) to join our Coldwell Banker team. This role is the heartbeat of our offices. Youll support our agents, branch leaders, and marketing efforts in ways that help Support Specialist, Support, Specialist, Social Media, Branch Manager, Regional, Property Management, Business Services
    $34k-58k yearly est. 7d ago
  • Regional Support Specialist - Houston, TX

    Anywhere Real Estate

    Help desk analyst job in Houston, TX

    **Ready to be part of something great?** We're looking for a **Regional Support Specialist (RSS)** to join our Coldwell Banker team. This role is the heartbeat of our offices. You'll support our agents, branch leaders, and marketing efforts in ways that help everything run more smoothly and strategically. As an RSS, you'll be based in one of our branch offices and stay closely connected with our regional support team, our Coldwell Banker Agents and Brokerage Leadership. No two days are exactly the same. Some days you'll be troubleshooting office systems or helping with scheduling. Other days you'll be working alongside agents to support their marketing, especially through social media and our in-house tools. This role is a great fit for someone who is organized, tech-savvy, loves helping people, and thrives in a busy, collaborative environment. You don't need to be a marketing expert, but you should be curious, resourceful, and open to learning. If you're looking for a role where you can grow your skills, make a real impact, and be part of a supportive team, we'd love to meet you. **Responsibilities:** **Agent Support** · Provide white-glove service for agents and clients visiting our offices, promoting the teams available to support them including Primary Services and Transaction Concierge · Support agents with any technology, process, or operationally related questions · Provide basic social media and marketing support to agents and manage office social media accounts, on-demand · Promote a friendly, inclusive office culture that reinforces our agent value proposition · Coordinate with and across other Agent Services operational teams to direct Agents on transaction related questions or issues · Collaborate with the Agent Onboarding Team to facilitate the agent onboarding process as required. Conduct comprehensive office orientation, provide training on company tools (such as MoxiWorks, Prospect Square, Listing Concierge, etc.), and introduce affiliated partners while emphasizing mutual support and collaboration **Branch Leader Support** · Be the Culture Carrier for the Branch and the Region, including driving events, promoting CB Cares, and creating a community environment for Agents and Consumers · Support the Branch Manager with maintaining office promotional items, preparing for and coordinating sales meetings, leading new agent orientations, supporting office culture, and production support of social media marketing for the branch office · Assist with recognition including awards reporting, social media, sales meeting content and other activities that recognize Coldwell Banker Agent performance · Assist in the recruitment of agents, including pulling local non-affiliated Agent production reports, new Agent license data, and contact information; setting recruiting appointments and office visits. · Assist Branch Manager with the intake process for new Agents, as needed · Collaborate with the Branch Manager as they provide coaching to new agents, including support of business plan development and implementation. Offer support on business-building opportunities and address inquiries related to company tools and processes. Follow up with agents after the Branch Manager has helped them create their business plans. Serve as an accountability partner for each agent's business goals · Identify potential processes or product enhancements to be reviewed and implemented **Office Organization** · Greet and direct agents and clients to workspaces or conference rooms as applicable · Collaborate with our facilities and IT partners to ensure all office items remain in working order · Maintain adequate inventory of office supplies and ensure timely distribution of mail **Minimum Qualifications:** - Two or more years of customer service experience is preferred, with prior experience in a real estate office being advantageous - Familiarity with the use of social media platforms (i.e. Facebook/Instagram) is required. As well as an understanding of how these platforms are used in marketing - Excellent written and verbal communication skills are essential - Proficiency in various operating systems (i.e.- PCs, Macs, and Mobile platforms), as well as the ability to navigate computer software, is required - Proficiency with Microsoft Office applications is strongly preferred - Ability to communicate effectively with diverse audiences, including agents, branch managers, customers, vendors, and other internal support teams - A customer-focused approach, delivery-oriented mindset, and ability to multi-task are crucial - Willingness to be nimble and adjust priorities as needed - Ability to travel to additional offices in the region on an as-needed basis **Anywhere is proud to offer a comprehensive benefits package to our employees including:** · Medical, Dental, Vision, Short-term and Long-term disability benefits, AD&D · 401(k) savings plan with company match · Paid Time Off to Include Holidays, Vacation Time, and Sick Time · Paid Family & Paternity Leave · Life Insurance · Business Travel Accident Insurance · All employees receive access to LinkedIn Learning · Tuition reimbursement for approved programs · Employee Referral Program · Adoption Assistance Program · Employee Assistance Program · Health and Wellness Program and Incentives · Employee Discounts · Employee Resource Groups \#indjobs Coldwell Banker (******************************** is one of the world's leading brands for the sale of million-dollar-plus homes and one of the largest residential real estate brokerage franchisors, with approximately 2,800 franchise and company owned offices and over 99,000 independent sales associates in the United States, Canada and 40 other countries. Coldwell Banker is a subsidiary of Anywhere Real Estate Inc. Anywhere Real Estate Inc. (************************ **(NYSE: HOUS) is moving real estate to what's next.** Home to some of the most recognized brands in real estate Better Homes and Gardens Real Estate (*********************** , Century 21 (*************************** , Coldwell Banker (******************************** , Coldwell Banker Commercial (****************************** , Corcoran (************************** , ERA (********************* , and Sotheby's International Realty (*********************************** , we fulfill our purpose to empower everyone's next move through our leading integrated services, which include franchise, brokerage, relocation, and title and settlement businesses, as well as mortgage and title insurance underwriter minority owned joint ventures. Anywhere supports nearly 1 million home sale transactions annually and our portfolio of industry-leading brands turns houses into homes in more than 118 countries and territories across the world. **At Anywhere, we are empowering everyone's next move - your career included.** What differentiates us is our scale, expertise, network, and unique business model that positions us as a trusted advisor throughout every stage of the real estate transaction. **We pursue talent** - strategic thinkers who are eager to always find a better way, relentlessly focus on talent, obsess about growth, and achieve exceptional results. **We value our people-first culture,** which thrives on empowerment, innovation, and cross-company collaboration as we keep moving the world forward, together. Read more about our company culture and values in our annual Impact Report (********************************************************************** . We are proud of our award-winning culture and are consistently recognized as an employer of choice by various organizations including: + Great Place to Work + Forbes World's Best Employers + Newsweek World's Most Trustworthy Companies + Ethisphere World's Most Ethical Companies EEO Statement: EOE including disability/veteran
    $34k-58k yearly est. 7d ago
  • Desktop Support #989372

    Dexian

    Help desk analyst job in Brookshire, TX

    Job Title: Desktop Support Technician Job Type: Full-Time We are seeking a reliable and customer-focused Desktop Support Technician to provide first-line technical support to end users in our Brookshire, TX location. The ideal candidate will have a strong foundation in IT fundamentals, excellent communication skills, and a CompTIA certification (A+, Network+, or equivalent). Key Responsibilities Provide technical support for hardware, software, and peripheral issues Troubleshoot issues related to Windows and/or mac OS systems Support users with login issues, password resets, and basic account access Install, configure, and maintain desktops, laptops, printers, and mobile devices Escalate unresolved issues to Level 2 support teams as needed Document incidents, requests, and resolutions in a ticketing system Assist with new hire onboarding and equipment setup Follow IT policies, procedures, and security best practices Deliver professional and courteous support to all end users Required Qualifications CompTIA A+ certification (required) (Network+ or Security+ is a plus) Basic knowledge of: Windows 10/11 (mac OS exposure a plus) Microsoft 365 (Outlook, Teams, OneDrive) Hardware troubleshooting (desktops, laptops, peripherals) Strong verbal and written communication skills Ability to work onsite in Brookshire, TX Willingness to learn and grow in an IT support environment Preferred Qualifications Previous experience in a Help Desk or Desktop Support role Familiarity with: Active Directory (user accounts, password resets) Ticketing systems (ServiceNow, Jira, Zendesk, etc.) Remote support tools Customer service or technical support background Work Environment Onsite support in an office or warehouse environment May require walking, lifting IT equipment (up to ~25 lbs) Standard business hours; occasional after-hours support may be required Compensation & Benefits Competitive hourly rate or salary (based on experience) Benefits package may include health insurance, PTO, and paid holidays Opportunity for training, certification growth, and career advancement
    $30k-47k yearly est. 2d ago
  • Spanish Speaking Plasma Center Technician

    Biolife Plasma Services 4.0company rating

    Help desk analyst job in Houston, TX

    By clicking the "Apply" button, I understand that my employment application process with Takeda will commence and that the information I provide in my application will be processed in line with Takeda's Privacy Notice (************************************** and Terms of Use (********************************************* . I further attest that all information I submit in my employment application is true to the best of my knowledge. **Job Description** **Please take this** **virtual tour** **to get a sneak peek of one of our Plasma Donation Centers.** **About the role:** Every day, the donors you meet will motivate you. The high-quality plasma you collect will become life-changing medicines. Here, a commitment to customer service and quality is expected. You will report to the Plasma Center Manager and will perform as a plasma donor screener and perform phlebotomy to support plasma center operations. **How you will contribute:** · You will answer phones, and greet and focus on our donors, while ensuring the safety of donors and our team. · You will screen new and repeat donors and take and record donor vital signs and finger stick results. · You will use our Donor Information System, prepare donor charts, maintain accurate records, and coordinate donor compensation. · You will help identify operational opportunities for continuous improvement and initiate changes to center processes using company approved procedures. · You will be there for our donors, which includes working a variety of shifts, Saturdays and Sundays, and holidays. **What you bring to Takeda:** · High school diploma or equivalent · Ability to walk and/or stand for the entire work shift · Will work evenings, weekends, and holidays · Ability to lean, bend, stoop, crouch, and reach above shoulders and below knees · Ability to lift to 5 lbs., and occasional lifting of materials up to 32 lbs. and rarely 50 lbs. · Fine motor coordination, depth perception, and ability to hear equipment from a distance · Because of potential exposure to bloodborne pathogens (risk level 1), 90% of work tasks require prolonged glove wear · 1 or more years minimum experience working in a customer or patient facing role is helpful **What Takeda can offer you:** Every day at Takeda, we feel good knowing that what we do helps improve the lives of patients with rare diseases. At BioLife, while you focus on our donors, we will support you. We offer a purpose you can believe in, a team you can count on, opportunities for career growth, and a comprehensive benefits program to include retirement benefits, medical/dental, family leave, disability insurance and more, all in a fast-paced, friendly environment. **More about us:** At Takeda, we are transforming patient care through the development of novel specialty pharmaceuticals and best in class patient support programs. Takeda is a patient-focused company that will inspire and empower you to grow through life-changing work. Certified as a Global Top Employer, Takeda offers stimulating careers, encourages innovation, and strives for excellence in everything we do. We foster an inclusive, collaborative workplace, in which our teams are united by an unwavering commitment to provide Better Health and a Brighter Future to people around the world. **BioLife Compensation and Benefits Summary** We understand compensation is an important factor as you consider the next step in your career. We are committed to equitable pay for all employees, and we strive to be more transparent with our pay practices. **For Location:** USA - TX - Houston - FM **U.S. Starting Hourly Wage:** $16.00 The starting hourly wage reflects the actual starting rate for this position. The actual hourly wage offered will be in accordance with state or local minimum wage requirements for the job location. U.S. based employees may be eligible for short-term incentives. U.S. based employees may be eligible to participate in medical, dental, vision insurance, a 401(k) plan and company match, short-term and long-term disability coverage, basic life insurance, a tuition reimbursement program, paid volunteer time off, company holidays, and well-being benefits, among others. U.S. based employees are also eligible to receive, per calendar year, up to 80 hours of sick time, and new hires are eligible to accrue up to 120 hours of paid vacation. **EEO Statement** _Takeda is proud in its commitment to creating a diverse workforce and providing equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, gender expression, parental status, national origin, age, disability, citizenship status, genetic information or characteristics, marital status, status as a Vietnam era veteran, special disabled veteran, or other protected veteran in accordance with applicable federal, state and local laws, and any other characteristic protected by law._ **Locations** USA - TX - Houston - FM **Worker Type** Employee **Worker Sub-Type** Regular **Time Type** Part time **Job Exempt** No
    $16 hourly 7d ago
  • Technical Specialist, Demo Environment Support (Benefits Administration & AWS)

    Empyrean 3.7company rating

    Help desk analyst job in Houston, TX

    The Lead Infrastructure Support Specialist supports, maintains, and enhances our demo and sandbox environments used by sales, product, and client-facing teams. The incumbent brings strong experience in Benefits Administration systems along with deep knowledge of Amazon Web Services (AWS) infrastructure. This role ensures our demo platforms are stable, secure, performant, and configured to showcase product capabilities with maximum impact. ESSENTIAL DUTIES AND RESPONSIBILITIES Demo Environment Management Maintain, monitor, and troubleshoot demo, sandbox, and staging environments to ensure high availability and optimal performance. Configure and refresh environments to support product demos, proofs of concept, and client engagements. Coordinate environment updates, version control, and release readiness with Engineering, Product, and Sales Engineering teams. Manage environment data sets, ensuring they are realistic, compliant, and aligned with demo scenarios. Benefits Administration Expertise Configure, test, and maintain Benefits Administration modules and workflows within demo environments. Collaborate with Product and Sales teams to ensure benefits plans, eligibility rules, enrollment flows, and life event scenarios reflect real-world use cases. Troubleshoot and resolve issues related to benefits configuration, plan setup, calculations, and integrations. Serve as an internal subject matter expert on Benefits Administration functionality and best practices. AWS Infrastructure & Automation Support AWS services used by demo environments, including EC2, RDS, S3, Lambda, CloudFormation/IaC, and networking components. Assist with environment provisioning, scaling, backups, and performance tuning. Implement automation to reduce manual setup time, improve repeatability, and increase reliability. Monitor system health and security within AWS, responding to incidents and optimizing resources. Cross-Functional Collaboration Work closely with Sales Engineering to support demo customizations or configurations needed for key deals. Partner with DevOps, Engineering, and QA teams to ensure environment stability and alignment with production architecture. Provide training and documentation to internal teams on environment usage and best practices. REQUIRED SKILLS AND ABILITIES Strong analytical skills and the ability to rapidly diagnose complex technical issues. Excellent communication and documentation skills. Problem Solving: Strong troubleshooting and logical reasoning. Technical Agility: Ability to quickly learn new systems and platforms. Collaboration: Works well with both technical and non-technical teams. Attention to Detail: Especially in configuring benefits and environment parameters. Customer Mindset: Understands the importance of polished demo experiences. KNOWLEDGE, EXPERIENCE, AND/OR EDUCATION REQUIREMENTS 7+ years of technical experience supporting enterprise software environments. Hands-on expertise in Benefits Administration systems (e.g., HRIS, HCM, payroll/benefits platforms, enrollment systems). Strong AWS experience with core cloud infrastructure services. Proficiency in troubleshooting across application layers (UI, APIs, databases, integrations). Experience with configuration, data setup, and dynamic rule-based systems. Familiarity with CI/CD pipelines and automation tools. AWS certifications (Solutions Architect Associate/Professional, SysOps, DevOps Engineer). (preferred, not required) Experience with infrastructure-as-code (CloudFormation, Terraform). (preferred, not required) Background in HR tech, HCM, payroll/benefits platforms, or related industries. (preferred, not required) Scripting experience (Python, Bash, PowerShell). (preferred, not required) Familiarity with identity management and SSO (SAML, OAuth, OpenID Connect). (preferred, not required) Experience supporting sales demo environments or customer-facing technical workflows. (preferred, not required) Disclaimer: This job description is not intended to be an exhaustive list of all duties, responsibilities, or qualifications associated with the job. Management reserves the right to modify or reassign job duties as business needs evolve. #LI-RZ1 #LI-Remote
    $40k-66k yearly est. 49d ago
  • Salesforce Helpdesk Support Specialist

    Origin Bank 4.0company rating

    Help desk analyst job in Houston, TX

    Your Career. Your Story. Let's Write the Next Chapter Together. At Origin Bank, a job isn't just a paycheck - it's a meaningful journey. We're committed to helping you grow both professionally and personally in an environment where people come first. We offer a competitive total rewards package, including generous benefits and compensation tailored to your skills, experience, and education. What truly sets us apart is our people-first culture. Here, you'll be supported by unique initiatives like our Dream Manager program, one-on-one guidance from a nationally certified health and wellness coach, and free access to certified financial professionals who are here to help you plan for your future. If you're looking for a career that empowers you to make meaningful connections, positively impact others, and pursue your personal and professional dreams-we'd love to meet you. Apply today and start the most rewarding chapter of your career with us. Salesforce Help Desk Support Specialist to provide front-line support to Salesforce users across the organization. This role is responsible for monitoring and resolving support tickets through a proprietary ticketing system built within Salesforce, responding to user inquiries via email and phone, and ensuring timely and accurate issue resolution. Word Duties and Responsibilities include the following: * Monitor and manage support tickets within a Salesforce-based ticketing system * Respond to user requests submitted through tickets, email, and phone calls * Troubleshoot and resolve common Salesforce-related issues, including: * User access and permissions * Data entry and record updates * Reports and dashboards * Page layouts and field visibility * Accurately document issues, root causes, and resolutions in Salesforce * Escalate complex issues to Salesforce Administrators or Developers when needed * Ensure tickets are resolved within defined SLAs and properly closed * Communicate clearly and professionally with users throughout the support process * Identify recurring issues and recommend process improvements * Maintain up-to-date knowledge of Salesforce features, internal processes, and support procedures Supervisory Responsibilities - This job has no supervisory responsibilities. Competencies - To perform the job successfully, an individual should demonstrate the following competencies: Analytical - Collects, researches, and analyzes data; Exhibits ability to reason. Problem Solving - Demonstrates attention to detail; Identifies and resolves problems in a timely manner; Develops alternative solutions Technical Skills - Strives to continuously build knowledge and skills; Shares expertise with others. Proficiencies - Demonstrate ability to gain experience needed with Salesforce (and related managed packages), AutoRabit, JIRA, GitHub and other related CRM, LOS, and profitability software to enhance proficiencies. Interpersonal Skills/Customer Service - Exceptional interpersonal skills that involve internal and external contacts regarding company policies, procedures, and programs. Maintains confidentiality; Responds promptly to customer needs; Responds to requests for service and assistance; Meets commitments. Oral and Written Communication - Listens and gets clarification; Responds well to questions; Writes clearly and informatively; Able to read and interpret written information. Teamwork - Balances team and individual responsibilities; Contributes to building a positive team spirit; Puts success of team above own interests; Supports everyone's efforts to succeed. Organizational Support - Follows policies and procedures; Completes analysts tasks correctly and on time; supports organization's goals and values. Judgment - Requires considerable independent judgement, investigation, developing original concepts, interpretation of information or coordination with others with substantial impact. Planning/Organizing - Prioritizes and plans work activities; Uses time efficiently. Professionalism - Reacts well under pressure; Treats others with respect and consideration regardless of their status or position. Quality and Quantity - Demonstrates accuracy and thoroughness; Monitors own work to ensure quality; Completes work in timely manner; Works quickly. Adaptability - Adapts to changes in the work environment; Manages competing demands; Able to deal with frequent change, delays, or unexpected events. Attendance/Punctuality and Dependability - Is consistently at work and on time; Follows instructions, responds to management direction. Qualifications to perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Education and/or Experience Bachelor's degree (B. A.) from four-year college or university in Information Technology or related field preferred; or relative combination of education and Salesforce experience. Required Qualifications and Skills * Experience supporting users in Salesforce (Sales Cloud, Service Cloud, or custom environments) * Strong troubleshooting and problem-solving skills * Excellent verbal and written communication skills * Ability to manage multiple tickets * Customer-service mindset with a focus on issue resolution Preferred Qualifications and Skills * Salesforce Administrator experience or certification (Admin or Advanced Admin preferred) * Experience providing help desk support via phone and email * Knowledge of the Salesforce security model, including profiles, permission sets, and roles * Experience working with SLAs and ticket performance metrics * Basic understanding of workflows, flows, or validation rules * Working Conditions * Regular interaction with internal business users Computer Skills To perform this job successfully, an individual should have knowledge of Salesforce, the Internet, Microsoft Word and Outlook. Intermediate to advanced knowledge of Microsoft Excel. Knowledge of Visual Basic helpful. Ability to use bank-specific software such as Docutreev, IBS etc. Ability to use basic office machines. Bank Culture/Customer Service Skills Promotes the Bank's culture, including the support of our Brand promise and Core Values. Ability and judgment to interact and communicate appropriately with other employees, customers and supervisor. Ability to serve customers, both internal and external, (community/public) in a manner that will reflect superior customer relations and enhance the overall marketing effort of Origin Bank. Physical Demands while performing the duties of this Job, the employee is regularly required to sit and use hands to finger, handle, or feel. The employee is frequently required to reach with hands and arms; stoop, kneel, crouch, or crawl and talk or hear. The employee is occasionally required to stand; walk and climb or balance. The employee must frequently lift and/or move up to 10 pounds and occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision and ability to adjust focus. Noise level in the work environment is usually moderate. This reflects management's assignment of essential functions. It does not prescribe or restrict the tasks that may be assigned. Origin Bank shall, in its discretion, modify or adjust the position to meet the Bank's changing needs. This job description is not a contract and may be adjusted as deemed appropriate in the Bank's sole discretion. Word Compensation Details We believe in competitive compensation. The minimum average base pay for this position based on market is: $45,656.00 Word The minimum base pay could be increased based on factors such as skills, education, or experience. The base pay listed does not include incentives, bonuses, or benefits. We also offer a generous benefits package (more information on benefits can be found here). Word Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, pregnancy, genetic information, disability, status as a protected veteran, or any other protected category under applicable federal, state, and local laws. Know Your Rights
    $45.7k yearly Auto-Apply 10d ago
  • desktop support

    Artech Information System 4.8company rating

    Help desk analyst job in Houston, TX

    Artech is the 10th Largest IT Staffing Company in the US, according to Staffing Industry Analysts' 2012 annual report. Artech provides technical expertise to fill gaps in clients' immediate skill-sets availability, deliver emerging technology skill-sets, refresh existing skill base, allow for flexibility in project planning and execution phases, and provide budgeting/financial flexibility by offering contingent labor as a variable cost. Job Title: Desktop Support Representative Onsite Support Location: houstan,tx Duration: 1+ years Job Description: • Win7/Win XP OS support.troubleshooting • Office 2003/2007/2010 support • Executive end user trouble shooting skills • Dell hardware • Break/Fix troubleshooting experience in larger corporate environments Additional Information For more information, Please contact Shubham ************
    $40k-53k yearly est. 1d ago
  • IT Help Desk Support (Level 1)

    Employer Flexible 4.3company rating

    Help desk analyst job in Houston, TX

    Employment Type: Full-Time Employer Flexible is a professional employer organization (PEO) dedicated to providing exceptional outsourced business solutions. We enable our clients to focus on core aspects such as revenue, production, and growth by offering comprehensive services in human resources, payroll administration, employee benefits, and information technology. Founded in 2003 and based in Houston, Texas, Employer Flexible combines intuition with expertise to make a tangible impact on what matters most to our clients' organizations. Job Summary: We seek a motivated IT Help Desk Technician (Level 1) with 1-3 years of experience in computer hardware and networking to join our growing IT team. In this role, you will provide exceptional technical support to internal users, troubleshoot hardware and software issues, manage IT assets, and track hardware inventory. This role is highly people-focused, requiring excellent communication skills and the ability to manage multiple priorities in a fast-paced environment. Key Responsibilities: Respond to end-user support tickets and troubleshoot hardware and software issues, both remotely and on-site. Set up, maintain, and support laptops, desktops, and peripheral equipment. Troubleshoot hardware, software, and basic network-related problems. Assist with user onboarding and offboarding in Active Directory and other systems, including new hire IT orientation. Perform asset tracking and management, including auditing endpoints, maintaining hardware inventory, and managing conference room technology. Coordinate hardware rotation and ensure proper endpoint maintenance. Maintain accurate documentation of support requests, troubleshooting steps, and issue resolutions. Collaborate with IT team members to improve processes and enhance the overall end-user experience. Stay up to date with emerging technologies, tools, and best practices in IT support. Qualifications: 1-3 years of experience in IT support or help desk roles. Strong knowledge of computer hardware (laptops, desktops, printers, peripherals) and basic network troubleshooting. Familiarity with Windows and mac OS operating systems. Basic understanding of network protocols such as TCP/IP, DNS, DHCP, and related concepts. Experience with Active Directory and ticketing systems (JIRA or similar platforms are a plus). Excellent problem-solving skills with strong attention to detail. Strong communication skills and a customer-service-oriented mindset. Ability to prioritize and manage multiple tasks effectively in a fast-paced environment. Education and Certifications: Certifications are not required. CompTIA A+, CompTIA Network+, CCNA, or equivalent industry certifications are considered a plus. Associate's or Bachelor's degree in Information Technology or a related field, or equivalent professional experience. Why Join Us? Work with a company that values innovation and efficiency, offering opportunities for personal growth and career advancement. Be part of a supportive and diverse team environment that fosters professional development. Enjoy a competitive benefits package including healthcare, 401(k) plans, and generous paid time off. Engage in meaningful work that directly impacts the success and growth of businesses
    $36k-52k yearly est. Auto-Apply 23d ago
  • Advanced Electronics / Computer Field Technician (Electronics Technician & Fire Controlman) - Full Time

    U.S. Navy 4.0company rating

    Help desk analyst job in Houston, TX

    About The Navys Advanced Electronics / Computer Field (AECF) offers extensive training in electronics, computer systems, radar, communications, and weapons fire control systems, including the Navys advanced missile systems and Aegis radar. These technicians are essential to the ships Combat Systems department, ensuring readiness for combat operations across the fleet. Responsibilities As an Electronics Technician (ET) or Fire Controlman (FC), you may: Maintain and repair radar, communication, and navigation equipment. Operate, maintain, and repair fire control radars, mainframe computers, large screen displays, LANs, weapon control consoles, and automatic gun systems. Troubleshoot and repair electro-mechanical systems used in weapons systems. Support combat systems readiness aboard aircraft carriers, Aegis cruisers, and other surface ships. Work Environment ETs and FCs serve on fleet units worldwide and at shore-based repair facilities. Expect assignments aboard ships, at remote stations, and in technical repair shops. Work is highly technical, requiring precision and teamwork. Training & Advancement Apprentice Technical Training Great Lakes, IL (11 weeks) FC Strand Great Lakes, IL (16 weeks) ET Strand Great Lakes, IL (22 weeks) Training covers electronics theory, radar systems, communications suites, missile and gun system ballistics, troubleshooting, and fiber optics. After A School, technicians may attend advanced C Schools. College credits are often available for Navy training. Education Opportunities Navy College Program & Tuition Assistance Post-9/11 GI Bill College credits via the American Council on Education Industry-recognized certifications through Navy COOL Department of Labor apprenticeships via USMAP Qualifications & Requirements U.S. citizen, eligible for security clearance Normal hearing and color perception Strong aptitude in math, computing, and electronics Ability to work as part of a team and perform detailed technical work Pay & Benefits Competitive salary Enlistment and re-enlistment bonuses Free health insurance & housing Retirement plan Paid training Required qualifications: 18 years or older Legally authorized to work in the United States RequiredPreferredJob Industries Government & Military
    $34k-47k yearly est. 37d ago
  • Information Technology

    Vp 3.9company rating

    Help desk analyst job in Houston, TX

    Information Technology Careers Provide: Competitive Pay and Benefits Job Security and Stability Global Impact and Purpose Constant Innovation and Technology Diverse Career Paths Are you interested in learning a skilled trade in the Information Technology industry that can develop into a life-long career? Are you an active-duty service member, military veteran, or dependent looking to enter the information technology sector? Our partner school provides individuals like YOU with the necessary education and training for entry into the evolving, innovative, and high demand information technology industry. Even if you have no obvious prior information technology experience, military veterans excel in this program due to living and embracing challenges, rigorous training, teamwork, and the need for problem solving. If you are a hands-on, motivated learner, seeking skilled trade careers, this vocational career school opportunity is a perfect start. Our partner school is fully committed to assisting students achieve their goal of careers in the Information Technology field by providing graduates with access and introductions to hiring managers who are ready to hire!!! We encourage you to ask about their career placement program and success rates. What's in it for you? Evolving, innovative, and high demand industry. Long term opportunities. Accelerated Path to New Career. Time is precious. You gain the necessary skills to compete for opportunities in a short amount of time. Industry Certifications Recognized by Employers. A degree is not necessary to move into a career in Information Technology. Courses are offered throughout the year to accommodate your schedule. Classes are held in Tampa, Florida at an expanded 15 acre campus. Typical training lasts 8 to 10 weeks, 6 days a week, 10 hours a day, with 50% hands-on and 50% classroom instruction Students receive flight, lodging, and meals paid, plus they retain their Basic Allowance for Housing (BAH) Class size averages 15-20 students, with two cohorts per month Our partner school proudly accepts GI Bill funds. Please apply by completing our screening questions and uploading your resume. You will receive a call or email from us shortly to discuss an introduction to this program.
    $45k-82k yearly est. Auto-Apply 60d+ ago
  • Technology Support Specialist

    Sunnova Energy Corp 4.6company rating

    Help desk analyst job in Houston, TX

    Technology Support Specialist - Customer Care Brief Description of Sunnova Sunnova is a different kind of Power Company, offering rooftop solar service to homeowners within and outside the United States through our network of local sales and installation partners. Our mission is to change the energy industry by providing the choice of low-cost, worry-free solar power that generates long-term savings for our customers and continued business growth for our partners. The Technology Support Specialist Position As a Technology Support Specialist, you will be responsible for providing daily phone support to Sunnova' s customers, identifying customer system issues and the correct resolution path, partnering with customers to troubleshoot and attempt remote repair as appropriate using available online monitoring tools and Salesforce data, and educating customers on normal system operation. The Technology Support Specialist position is an individual production position and reports directly to a Contact Center Supervisor. The workday as a TSS may be segmented into several duties: inbound/outbound phone production, TSS agent mentoring and assistance, and customer email correspondence. Specific daily goals, monthly goals and working shifts are subject to change at any time based solely on company needs. Technology Support Specialist Responsibilities Reduce case load to Operations and Maintenance by remotely troubleshooting and resolving customer system complaints. Accept and/or initiate the minimum required number of calls daily. Help CSS I through passive education on responses to customer system complaints. All TSS are expected to provide extensive and exceptional customer service. A TSS is also expected to provide a seamless solution rendering experience to all customers and the entire Sunnova team. A TSS is expected to maintain and improve quality results by following company standards and recommending improved policies and procedures. A TSS follows the required interactive troubleshooting guide consistently to resolve the customer's service issue on the first call. A TSS researches and identifies trends in service/equipment problems and documents process used to correct issues. Effective gains the customer's cooperation to work through the troubleshooting process. Proactively learns new technology related to Sunnova products. Perform any other duties as assigned. Minimum Requirements High School Diploma is a minimum requirement. Minimum 3 years' experience in a customer service role supporting technology troubleshooting. Ability to work at a computer and talk on the phone for 6-8 hours per day. Strong written and verbal communication skills. Detail oriented with the ability to multi-task. Strong problem-solving skills. Ability to work as a team member and interact with other departments. Ability to work under pressure with strict time deadlines. PC skills: Microsoft Office - Excel, Word, & Outlook required. Flexible schedule, willingness to work weekends and/or evening shifts. Preferred Qualifications A Bachelor's Degree is preferred. Previous call center experience preferred. Bi-lingual (English and Spanish) preferred. Salesforce.com experience is preferred. Working Conditions Open-office environment Ability to work extended hours when is required. Benefits Sunnova offers a generous employee reward package that includes: Comprehensive benefits, including medical, dental, vision, life insurance, healthcare flexible spending account, and 401(k) with employer match. Competitive compensation & annual bonus Paid time off, including 10 holidays and Paid Parental Leave Complimentary garage parking in Houston We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, disability status, protected veteran status or any other characteristic protected by law. If you are selected for a position, your employment will be contingent upon submission to and successful completion of a post-offer/pre-placement drug test (and medical examination if required by the role) as well as pre-placement verification of the information and qualifications provided during the selection process.
    $35k-45k yearly est. Auto-Apply 60d+ ago
  • Technology Support II - Production Support

    JPMC

    Help desk analyst job in Houston, TX

    Join a dynamic team shaping the tech backbone of our operations, where your expertise fuels seamless system functionality and innovation. As a Technology Support II team member in the Corporate Technology organization, you will play a vital role in ensuring the operational stability, availability, and performance of our production application flows. Your efforts in troubleshooting, maintaining, identifying, escalating, and resolving production service interruptions for all internally and externally developed systems support a seamless user experience and a culture of continuous improvement. Job responsibilities Analyzes and troubleshoots production application flows to ensure end-to-end application or infrastructure service delivery supporting the business operations of the firm Improves operational stability and availability through participation in problem management Assists in the escalation and communication of issues and solutions to the business and technology stakeholders Identifies trends and assist in the management of incidents, problems, and changes in support of full stack technology systems, applications, or infrastructure Executes small to medium projects independently with initial direction and eventually graduates to designing and delivering projects autonomy Leverages technology to solve business problems by writing high quality, maintainable, and robust code following best practices in software engineering Participates in triaging, examining, diagnosing, and resolving incidents and work with others to solve problems at their root Recognizes the toil within your role and proactively works towards eliminating it through either systems engineering or updating application code Understands observability patterns and strives to implement and improve service level indicators, objectives monitoring, and alerting solutions for optimal transparency and analysis Required qualifications, capabilities, and skills 2+ years of experience or equivalent expertise troubleshooting, resolving, and maintaining information technology services Knowledge of applications or infrastructure in a large-scale technology environment on premises or public cloud Ability to code in at least one programming language such as Shell or Python Proficient knowledge of maintaining a Cloud-base infrastructure Exposure to observability and monitoring tools and techniques Familiarity with processes in scope of the Information Technology Infrastructure Library (ITIL) framework Experience with Linux as an operating system, and application support Familiarity with site reliability concepts, principles, and practices Proficient knowledge of observability such as white and black box monitoring, service level objective alerting, and telemetry collection using tools such as Grafana, Dynatrace, Prometheus, Datadog, and Splunk Familiarity with common networking technologies, and continuous integration and continuous delivery tools like Jenkins, GitLab, or Terraform Preferred qualifications, capabilities, and skills Proficient knowledge of financial services industry
    $36k-66k yearly est. Auto-Apply 60d+ ago
  • Production Technician I - Clean Room Support 1st Shift

    QuVa Pharma 4.5company rating

    Help desk analyst job in Sugar Land, TX

    Our Production Technician I - Prep/Cleanroom Support Technician plays a vital role in ensuring the highest quality and safety standards of our pharmaceutical products. Once you complete our training, your responsibilities will include assisting in Prep/Cleanroom operations at QuVa Pharma in accordance with established processes and procedures. Your attention to detail and adherence to precise procedures will guarantee that our medications meet the highest standards of safety, efficacy, and quality, providing patients with the best possible care and outcomes. Turn your passion for precision and your commitment to quality into a meaningful impact on healthcare across the US. This is a full-time role for our 1st shift, working Monday through Friday from 5:30 AM - 2:00 PM CST. This is a set, consistent schedule with minimum overtime requirements and based on site in our Sugar Land, TX location. This is a safety sensitive position that may be subject to random drug testing, in accordance with applicable laws. What the Production Technician I - Prep/Clean Room Support Does Each Day: * Support cleanrooms, formulations, ILP, and compounding * Assist in preparation, transportation, labeling, production, and processing of materials * Daily/weekly/monthly cleaning of rooms and equipment while adhering to standards * Maintain Aseptic Gowning Qualification to support cleaning * Complete necessary documents for accountability and traceability of product following Good Documentation Practices (GDPs) * Manage FEFO of chemicals, pulling expired ones monthly * Complete documentation of activities in accordance with established procedures * Perform sterile filter integrity testing as required Our Most Successful Production Technicians I - Prep/Clean Room Support: * Promote active listening with team members and enjoys collaboration * Effectively and productively engages with others and establishes trust, credibility, and confidence with others * Are Customer Oriented * Take initiative to identify problems and opportunities Minimum Requirements for this Role: * A High School diploma or equivalent * Able to successfully complete a background check * Able and willing to walk, stoop, stand, bend, and lift up to 50 lbs. throughout each shift, with or without reasonable accommodation * Familiarity with and comfortable using mobile devices such as smartphones, tablets, handhelds * Able and willing to follow strict clothing and accessory rules to support our sterile operating environment * 18+ years of age * Must be currently authorized to work in the United States on a full-time basis; Quva will not sponsor applicants for work visas Any of the Following Will Give You an Edge: * Experience in a role requiring repetitive tasks * Experience in a pharmaceutical manufacturing environment * Experience with Good Documentation Practices (GDPs) * 1-year of pharmaceutical manufacturing * CPhT Certification * ACPE Sterile Certification Benefits of Working at Quva: * Set, full-time, consistent work schedule * Comprehensive health and wellness benefits including medical, dental and vision * 401k retirement program with company match * 17 paid days off plus 8 paid holidays per year * Occasional weekend and overtime opportunities with advance notice * National, industry-leading high growth company with future career advancement opportunities About Quva: Quva is a national, industry-leading provider of compounded injectable medicines and software solutions that help power the business of hospital and health-system pharmacy. Quva Pharma produces and distributes injectable medicines required by health care providers and critical to patient care. Quva BrightStream partners with health-systems to analyze large amounts of data and through AI and machine learning, develops software solutions that turns the data into insights that are used to better run their pharmacy operation. Quva's overall product and technology offerings help health-systems achieve greater value and deliver the highest-quality patient care. Quva is an equal opportunity employer and is committed to creating and maintaining a work environment that is free from all forms of discrimination and harassment. Quva's Equal Opportunity Policy prohibits harassment or discrimination due to age, ancestry, color, disability, gender, gender expression, gender identity, genetic information, marital status, medical condition, military or veteran status, national origin, race, religious creed, sex (including pregnancy, childbirth, breastfeeding, and any related medical conditions), sexual orientation, and any other characteristic or classification protected by applicable laws. All employment with Quva is "at will." California Consumer Privacy Act (CCPA) Notice for Applicants and Employees
    $36k-65k yearly est. 12d ago

Learn more about help desk analyst jobs

How much does a help desk analyst earn in Pasadena, TX?

The average help desk analyst in Pasadena, TX earns between $27,000 and $52,000 annually. This compares to the national average help desk analyst range of $26,000 to $52,000.

Average help desk analyst salary in Pasadena, TX

$38,000
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