Help desk analyst jobs in San Marcos, CA - 362 jobs

Client Solution Architects (CSA) is currently seeking a Technical Support Specialist to support a program at San Diego, CA. For nearly 50 years, CSA has delivered integrated technology and operational support services to meet the defense and federal sector's most complex enterprise needs. Working from operations centers and shipyards to training sites and program offices, CSA deploys experienced teams, innovative tools and proven processes to advance federal missions. This position is contingent on contract award. How Role will make an impact: Technical Proficiency: * Computer networking concepts, protocols, and security methodologies * System performance and availability monitoring * Network access, identity, and access management (e.g., Public Key Infrastructure) * Remote access technologies * Systems administration concepts * Common network tools (e.g., ping, traceroute, nslookup) * Electronic device functionality (computers, network components, peripherals) * Operating System command line execution (e.g., ipconfig, netstat) * Cloud computing service and deployment models (SaaS, IaaS, PaaS) * Network protocols (TCP/IP, DHCP, DNS) Security Awareness: * Cybersecurity principles, threats, and vulnerabilities * National and international cybersecurity laws, regulations, and ethics * Organizational IT user security policies (e.g., account management, access control) * Data security standards (PII, PCI, PHI) * Information classification, compromise procedures, and incident management processes Support and Service Delivery: * Risk management processes (assessment and mitigation) * Incident data analysis and trend identification * Service desk best practices * Customer service and communication skills * Technical training development and delivery * Incident tracking and solution database management * Trouble ticketing system utilization (incident, problem, event documentation) * Standard Operating Procedure (SOP) development and maintenance Requirements What you'll need to have to join our award-winning team: * Clearance: Must possess and maintain an active Secret Clearance * Two (2) years of related experience in industry, federal or DoD Information Technology (IT)/Help Desk support. * IAT I Certification: A+, Network+, SSCP, CND, OR CCNA What sets you apart: * IAT II Certification: CCNA, Security+, CySA+, CND, OR SSCP

Job Description We are seeking a Computer User Support Specialist to provide Tier I and II support for end-user systems within a secure Department of Defense environment. The specialist will assist in troubleshooting hardware, software, and network issues across local and remote users, while ensuring compliance with cybersecurity and system access protocols. Key Responsibilities Provide front-line technical support via phone, email, and in person Install, configure, and maintain workstations, laptops, and peripheral devices Troubleshoot user access issues related to CAC, Active Directory, and network permissions Support patch management, antivirus, and STIG compliance tasks Assist in imaging systems and software deployment using tools like SCCM or MDT Maintain inventory of IT assets and support lifecycle management Escalate unresolved issues to higher-level system administrators or network teams Log all support interactions in the ticketing system and track resolution status Provide user guidance and training on common applications and security best practices Minimum Qualifications U.S. Citizenship and Secret clearance or eligibility Associate's degree in IT, Computer Science, or related field (Bachelor's preferred) 3+ years of experience providing user and desktop support in a DoD or secure environment Experience with Windows 10/11, Microsoft 365, Active Directory, and network troubleshooting Familiarity with DoD security policies, including RMF and DISA STIGs Security+ certification required Additional Preferred Qualifications Experience supporting Navy Marine Corps Intranet (NMCI), NGEN, or similar DoD networks Knowledge of Remedy, ServiceNow, or equivalent ITSM ticketing systems Experience with DoD user account provisioning and revocation procedures Familiarity with VDI environments (e.g., Citrix, VMware Horizon) ITIL v4 Foundation certification Experience working in a SIPR/NIPR dual-environment support role Strong communication skills and ability to support non-technical users

Dynamic Solutions Technology, LLC, a premier strategic services firm that meets IT and Service needs for commercial and government clients. We are is seeking full-time Information Technology Administrators to support contract work out of San Diego, CA. Responsibilities: Install, configure, and maintain an organization's local area network (LAN), wide area network (WAN), and internet systems or a segment of a network system, to include data communications network, operating systems, and physical and virtual servers. Perform System monitoring and verify the integrity and availability of hardware, network, and server resources and systems. Review System and application logs and verify completion of scheduled jobs, including system backups. Analyze network and server resource consumption and control user access. Install and upgrade software and maintain software licenses. Install hardware and software; Maintain or repair equipment Troubleshooting a variety of computer issues Offering technical support on-site or via phone or email Diagnose computer problems Set up computer equipment Schedule maintenance and teach clients to use programs Perform repairs and computer parts ordering Utilize SCCM to apply necessary OS patches and upgrades on a regular basis, upgrade administrative tools and utilities and configure/add new services as necessary Perform installs of servers/rebuild existing servers and configure hardware, peripherals, services, settings, directories, storage, etc. in accordance with standards and project/operational requirements Perform daily system monitoring, verifying the integrity and availability of all hardware, server resources, systems and key processes, reviewing system and application logs, and verifying completion of scheduled jobs such as backups Assist with the administration and maintenance of telephone equipment, protocols and routing queues necessary to meet business needs Plans and executes Information Technology activities projects/administrative duties as needed: document task, management of user and operational forms, inventory records, data calls, office file maintenance, etc. Qualifications: Active Top-Secret Security Clearance Bachelor's Degree plus 6 years of additional relevant work experience; or Associate's Degree plus 4 years of additional relevant experience; or 10 years of additional relevant work experience

Installs, modifies and makes repairs to computer hardware and software systems and provides second level technical assistance to system users. Essential Duties and Responsibilities include the following; however, other duties may be assigned. To perform in this position successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. * Maintains and deploys computer images and application packages. * Configures, deploys, and maintains virtual desktop computers. * Manages inventory control of IT equipment and supplies. * Upgrades computer hardware and software components. * Configures and installs project site/office IT equipment. * Remains abreast of changes in user and system software and hardware requirements. * Provides second level end-user support. * Configures, and deploys corporate mobile devices. * Administers corporate mobile phones services. * Troubleshoots minor network issues. * Consults with outside service provider when problems cannot be resolved internally. Management Responsibilities None. Additional Duties and Responsibilities * Supports and adheres to the matrix organization format. * Models and reinforces safety as a top priority of the organization. Always wears a hard hat and other appropriate personal protective equipment in the field. * Practices the AQM philosophy of continuous improvement. * Meets schedules and deadlines, adheres to policies and procedures and maintains a good attendance/tardiness record. * Ensures client satisfaction, both internally and externally, through positive, pleasant, professional and efficient handling of issues. * Exercises good interpersonal skills by gladly assisting others to accomplish work of the organization, even if it is outside the scope of regular duties. * Performs other duties as assigned by the Supervisor. Education, Experience, and Skills Two-year degree/certificate from a college or technical school; and three years related experience and/or training; or equivalent combination of education and experience. Technical and Mental Skills * Reads, analyzes and interprets documents such as safety rules, operating and maintenance instructions and procedure manuals. * Writes routine reports and correspondence. * Speaks effectively before groups of customers or employees of organization. * Defines problems, collects data, establishes facts and draws valid conclusions. * Calculates figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference and volume. * Interprets a variety of instructions furnished in written, oral, diagram or schedule form. * Organizes and manages time, duties and activities efficiently. Certificates, Licenses, Registrations None required. Physical Demands are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this position, the employee is regularly required to sit and stand; walk; use hands to finger, handle or feel; reach with hands and arms; and hear and speak. Specific vision abilities required by this position include close vision, distance vision, color vision, peripheral vision, depth perception and the ability to adjust focus. Work Environment The office provides a safe and healthy work environment, is adequately heated and cooled, is free from exposure and extreme conditions, has appropriate lighting and office furnishings, and is smoke-free and drug-free. While performing the duties of this position, the employee is normally exposed to a standard office environment. While performing the duties of this position in the fabrication shop, warehouse, maintenance shop or at a project site, the employee could be regularly exposed to any number of the following, including, but not limited to: moving mechanical parts; moving machinery; close tight quarters; rough and sloped terrain; fumes or airborne particles; drilling and blasting activities; welding activities; toxic or caustic chemicals; the potential of falling rock; and outside weather conditions. The employee may be occasionally exposed to risk of electrical shock and vibration. The noise level in this work environment is generally loud. Equal Opportunity Employer, including disabled and veterans. View Company Information To see other positions, click here.

Procom is a leading provider of professional IT services and staffing to businesses and governments in Canada. With revenues over $500 million, the Branham Group has recognized Procom as the 3rd largest professional services firm in Canada and is now the largest “Canadian-Owned” IT staffing/consulting company. Procom's areas of staffing expertise include: • Application Development • Project Management • Quality Assurance • Business/Systems Analysis • Datawarehouse & Business Intelligence • Infrastructure & Network Services • Risk Management & Compliance • Business Continuity & Disaster Recovery • Security & Privacy Specialties• Contract Staffing (Staff Augmentation) • Permanent Placement (Staff Augmentation) • ICAP (Contractor Payroll) • Flextrack (Vendor Management System) Job Description Provide Incident Support and Request Fulfilment to the customized Software Toolchain environment which is based on Git/Gerrit/Jenkins, Artifactory, including the testing cloud environment, etc. ITIL - Incident Management: To manage the lifecycle of all Incidents. The primary objective of Incident Management is to return the IT service to users as quickly as possible. ITIL - Event Management: Make sure that the Git/Gerrit software toolchain environment CIs and services are constantly monitored. ITIL - Request Fulfilment: To fulfil Service Requests, which in most cases are minor (standard) Changes or requests for information. Monitor and troubleshoot the alerts from monitoring system for the software toolchain environment Monitor and analyse the continuous integration jobs based on Jenkins, and contact stakeholders of the jobs for troubleshooting, if necessary. Documentation of technical fix solution and knowhow Participate in team meeting if required Participate in downtime maintenance testing, if required Support the software toolchain environment on day-to-day work, including any possible applications tools issues, services, or workflow related issues and services. Knowledge handover upon completion of assignment, if required. Qualifications Work experience at least 2 years, administration of Git/Gerrit/Jenkins, and/or other open source tools, e.g. Artifactory etc. Experienced in Linux environments, comfortable in networking topics Scripting experience in Java, Python, is a plus. Fast learner and self-motivated in learning in new environment Strong analytical and problem solving skills Customer orientation Good team player and good communication skills English (written and spoken) is a must Additional Information PLEASE NOTE THAT WE ARE NOT ABLE TO WORK WITH CANDIDATES ON H1B VISAS OR CANDIDATES REPRESENTED BY THIRD PARTIES.

Job Description: Top 3-5 Required Skills (These are not preferred skills. If the candidate does not have these require skills, they will be rejected completely) 1. Analytical skills- The ability to collect information and identify fundamental patterns/trends in simple to moderately complex data. This includes the ability to gather, integrate, and interpret information from several sources. 2. Documentation- The ability to document solutions to basic IT issues by using standard policies and procedures. 3. Focusing on the Customer- The ability to effectively identify and address key customer needs. This includes leading others to maintain focus on customers and seeking information to uncover a true client need. General Summary Provide 24 hour IT support services to Qualcomm employees in all domestic and international locations. IT Support Analyst, Associates are expected to consistently perform at current group metrics set by management. Provides technical assistance to computer users. Answers questions or resolves computer problems for clients via telephone or chat. May provide assistance concerning the use of computer hardware and software, including printing, installation, word processing, electronic mail, and operating systems. Principal Duties & Responsibilities Provide first level support to resolve problems with products, applications, and devices through incoming incoming phone calls, Chats, and Emails Utilize current problem management and knowledge management software in accordance with standard operating procedures to track all inbound calls, incidents, and service requests Actively listen to end user requests, confirm an understanding of the issue, diagnose the problem, provide an accurate and well thought out solution Supports documentation of details of incidents, status of service requests, and resolutions, and follows escalation procedures. Collaborate with peers, leads, and various escalation groups to troubleshoot and resolve customer issues. Contacts are primarily within immediate work group. Supports efforts to meet key performance indicators (e.g., performance, availability, capacity). Seeks out learning opportunities and feedback to increase own knowledge and skill using internal training resources. Provide feedback regarding knowledge base articles and procedures Associate needs to be aware of Call, Chat, and Email queues, as well as work related email and the overall status of the department. Utilize mail lists and group chats to keep informed of outages, issues and policy changes IT Core Competencies Accountability - Hold ones self and others accountable for measurable quality, timely and cost-effective results, and accepts responsibility for impacts to the business and changes to business processes. Adaptability - Adjusting own behaviors to work efficiently and effectively in light of new information, changing situations and/or different environments. Collaboration - Fosters working together by establishing, communicating, and reinforcing shared values, norms, and objectives. Communication - The ability to effectively exchange information with stakeholders in addition to the ability to accurately hear and understand the partially expressed thoughts, feelings, and concerns of others. Financial Acumen - Ability to understand in-depth financial information that can be used to make meaningful insights to drive business growth in a safe and transparent environment. Influence - The ability to accomplish goals through others. People Development - Models and creates an environment that promotes career development. Strategic Focus - Applies a comprehensive approach using business acumen and industry research to solve systematic complexities that promote growth. Additional Competencies (All competencies below are required upon entry) Analytical skills- The ability to collect information and identify fundamental patterns/trends in simple to moderately complex data. This includes the ability to gather, integrate, and interpret information from several sources. Decision Making- The ability to make quick, accurate decisions. This includes the ability to weigh alternatives and take into account the impact of the decisions on people, equipment, or other resources. Documentation- The ability to document solutions to basic IT issues by using standard policies and procedures. Escalation Management -Knowledge of the procedures for incident escalation. This includes understanding when to escalate as required in a timely manner. Focusing on the Customer- The ability to effectively identify and address key customer needs. This includes leading others to maintain focus on customers and seeking information to uncover a true client need. IT Knowledge -Basic understanding of IT-related content knowledge to carry out work tasks. IT Support -The ability to receive various computer related requests from end-users and operate the basic features of IT support software and tools to effectively provide IT services. This also includes the ability to respond with urgency to requests. Troubleshooting- The ability to resolve end-user hardware, software and networking issues by implementing a progressive troubleshooting methodology. Minimum Qualifications High School Diploma or equivalent. Preferred Qualifications Bachelor's degree in IT-relevant field. 6+ months experience in IT- related area. 6+ months experience in operating system or software application troubleshooting (e.g., root cause analysis, debugging). Physical Requirements : None Comments for Suppliers: 2 interviews (phone and on-site/virtual) Hybrid Shift: Hour/Days of Work M-F. Will start as 8-5, but could get switched later down the line to 9-6 or 10-7 possibility of conversion if business need requires it

RiVidium Inc. is seeking a Technical Support Specialist to support a U.S. Navy client by providing on-site helpdesk and technical support for current and future IT hardware and software configurations across domain networks. The selected candidate will be responsible for troubleshooting and resolving technical issues encountered by domain users, installing, configuring, and maintaining hardware and software, and providing user training based on customer needs. The role supports U.S. and International Program Training Networks as well as standalone, non-NMCI assets. Additional responsibilities include supporting electronic classroom deployments, managing user accounts, and documenting all activities within the ServiceNow ITSM ticketing system. Key Responsibilities Provide Tier I/Tier II helpdesk support for domain users Troubleshoot and remediate hardware, software, and network issues Install, configure, and maintain IT hardware and software Support electronic classroom deployment and technical setup Perform account management activities (creation, modification, troubleshooting) Monitor system performance and availability Utilize and update trouble tickets within ServiceNow Follow and contribute to Standard Operating Procedures (SOPs) Deliver excellent customer service and technical communication Support cybersecurity and incident management processes Minimum Qualifications Minimum 2 years of experience in industry, federal, or DoD IT / Help Desk Support Active DoD Secret Security Clearance Must possess DoD 8140.3 / IAT Level I certification (or higher) Examples: CompTIA A+, Network+ Required Technical Proficiency Support & Service Delivery Incident analysis and trend identification Service desk best practices Customer service and communication skills Trouble ticket documentation (incident, problem, event management) SOP development and maintenance Technical Skills Computer networking concepts, protocols, and security methodologies System performance and availability monitoring Remote access technologies System administration fundamentals Common network tools (ping, traceroute, nslookup) Electronic device functionality (computers, network components, peripherals) OS command-line tools (ipconfig, netstat, etc.) Security Awareness Cybersecurity principles, threats, and vulnerabilities Information classification and handling Incident management and compromise procedures Preferred Qualifications 4+ years of Service Desk / Help Desk experience Experience with user account management and Tier I support Familiarity with ITSM tools, preferably ServiceNow Training / Certifications DoD 8140.3 IAT Level I Certification (or higher) Examples: CompTIA A+, Network+

About The Navys Advanced Electronics / Computer Field (AECF) offers extensive training in electronics, computer systems, radar, communications, and weapons fire control systems, including the Navys advanced missile systems and Aegis radar. These technicians are essential to the ships Combat Systems department, ensuring readiness for combat operations across the fleet. Responsibilities As an Electronics Technician (ET) or Fire Controlman (FC), you may: Maintain and repair radar, communication, and navigation equipment. Operate, maintain, and repair fire control radars, mainframe computers, large screen displays, LANs, weapon control consoles, and automatic gun systems. Troubleshoot and repair electro-mechanical systems used in weapons systems. Support combat systems readiness aboard aircraft carriers, Aegis cruisers, and other surface ships. Work Environment ETs and FCs serve on fleet units worldwide and at shore-based repair facilities. Expect assignments aboard ships, at remote stations, and in technical repair shops. Work is highly technical, requiring precision and teamwork. Training & Advancement Apprentice Technical Training Great Lakes, IL (11 weeks) FC Strand Great Lakes, IL (16 weeks) ET Strand Great Lakes, IL (22 weeks) Training covers electronics theory, radar systems, communications suites, missile and gun system ballistics, troubleshooting, and fiber optics. After A School, technicians may attend advanced C Schools. College credits are often available for Navy training. Education Opportunities Navy College Program & Tuition Assistance Post-9/11 GI Bill College credits via the American Council on Education Industry-recognized certifications through Navy COOL Department of Labor apprenticeships via USMAP Qualifications & Requirements U.S. citizen, eligible for security clearance Normal hearing and color perception Strong aptitude in math, computing, and electronics Ability to work as part of a team and perform detailed technical work Pay & Benefits Competitive salary Enlistment and re-enlistment bonuses Free health insurance & housing Retirement plan Paid training Required qualifications: 18 years or older Legally authorized to work in the United States RequiredPreferredJob Industries Government & Military

Our company is seeking an experienced IT Support Analyst with 2-3 years of experience in Mac, Windows, and Linux systems, as well as 2-3 years of experience with iOS and Android mobile operating systems, to join our team. The IT Support Analyst will be responsible for technical systems account creation and management, asset tracking and management, device setups and configurations (laptops, desktops, mobile devices), server monitoring, and administrative work. This position has the potential to grow into a Systems Administrator role after 2-3 years based on performance. Key Responsibilities: Create and manage technical systems accounts, including email accounts and user permissions. Manage asset tracking and management processes for all hardware and software used in the organization. Perform device setups and configurations for employees, including laptops, desktops, mobile devices, and peripherals. Monitor servers and other technical systems for performance issues and troubleshoot problems as necessary. Perform administrative work related to maintaining the technical infrastructure, including software updates and backups. Monitor our security platforms, such as Threatdown and security logs, for any red flags or issues and escalate them. Work with integrity and honesty to ensure protection of patient and employee data. Collaborate with other IT staff to ensure system stability and security. Qualifications: 2-3 years of experience with Mac, Windows, and Linux systems. 2-3 years of experience with iOS and Android mobile operating systems. Extremely organized with a keen attention to detail. 2-3 years of experience with technical hardware and software. 2-3 years of experience managing Active Directory and other similar account management platforms. 2-3 years working with networking, including switches, firewalls, security gateways, and wiring. Working understanding of cloud infrastructure such as AWS, GCP, Azure, or similar (no actual experience needed, but the position might evolve to work with these technologies) Bachelor's degree (may be substituted with additional work experience) 1-3 years of experience with MDMs and other remote management platforms Healthcare experience preferred. Physical Demands: Must be able to lift up to 40 pounds. Must be able to work on your feet for extended periods. Work Environment: This position is 100% on site and will require you to commute to our office location in Playa Vista, CA every day. Other Requirements: Great at working with a team and communicating with multiple departments up to and including Managers. Ability to think and act proactively and identify and solve complex problems. Benefits: Competitive compensation, Medical, Dental, Vision, 401K, PTO. A collegial work environment built by passionate and dedicated teammates; a rapidly expanding organization with opportunities to learn, contribute and grow with the company. Pay: $27.00-32.00/hour based on experience/education. If you meet the above qualifications and are looking for an exciting career opportunity in IT, please submit your resume for consideration. To learn more information contact us today at **************! Or visit us at ************************ Great Place to Work Certified! Skilled Wound Care is proud to be Certified™ by Great Place to Work for the 3rd year in a row. The prestigious award is based entirely on what current employees say about their experience working at Skilled Wound Care. This year, 95% of employees said it's a great place to work - 39% higher than the average U.S. company. Skilled Wound Care will ask all candidates to perform pre-employment confidential DiSC testing and appropriate relevant skills testing prior to hiring. (Skilled Wound Care is an equal opportunity employer and does not discriminate on the basis of race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), national origin, age (40 or older), disability or genetic information). "SWC1"

Information Technology Careers Provide: Competitive Pay and Benefits Job Security and Stability Global Impact and Purpose Constant Innovation and Technology Diverse Career Paths Are you interested in learning a skilled trade in the Information Technology industry that can develop into a life-long career? Are you an active-duty service member, military veteran, or dependent looking to enter the information technology sector? Our partner school provides individuals like YOU with the necessary education and training for entry into the evolving, innovative, and high demand information technology industry. Even if you have no obvious prior information technology experience, military veterans excel in this program due to living and embracing challenges, rigorous training, teamwork, and the need for problem solving. If you are a hands-on, motivated learner, seeking skilled trade careers, this vocational career school opportunity is a perfect start. Our partner school is fully committed to assisting students achieve their goal of careers in the Information Technology field by providing graduates with access and introductions to hiring managers who are ready to hire!!! We encourage you to ask about their career placement program and success rates. What's in it for you? Evolving, innovative, and high demand industry. Long term opportunities. Accelerated Path to New Career. Time is precious. You gain the necessary skills to compete for opportunities in a short amount of time. Industry Certifications Recognized by Employers. A degree is not necessary to move into a career in Information Technology. Courses are offered throughout the year to accommodate your schedule. Classes are held in Tampa, Florida at an expanded 15 acre campus. Typical training lasts 8 to 10 weeks, 6 days a week, 10 hours a day, with 50% hands-on and 50% classroom instruction Students receive flight, lodging, and meals paid, plus they retain their Basic Allowance for Housing (BAH) Class size averages 15-20 students, with two cohorts per month Our partner school proudly accepts GI Bill funds. Please apply by completing our screening questions and uploading your resume. You will receive a call or email from us shortly to discuss an introduction to this program.

SDTEK Company Profile: We thrive on geeky humor, honest communication, strong coffee, new tech & gadgets, and a desire to be the best Managed Services Provider in Southern California. Each day at SDTEK is another opportunity to save someone's day. With our proactive approach in supporting our clients and their technology, we minimize their interruptions and downtime allowing our clients to work more effectively. SDTEK has earned the coveted CompTIA Managed Services Trustmark and has an A+ rating with the BBB. We are a family run business that is growing quickly but staying true to our company values that are: 1) Treat our employees like family 2) Treat our clients like family 3) Always do the right thing We strive not to be just another job in the eyes of our employees and not to be just another vendor in the eyes of our clients. Our office is in the heart of Escondido on Grand Avenue and during the summer month's cruising grand makes for lively Fridays around the office. Additionally, the Escondido farmers market less than a block away every Tuesday, year round. We are headquartered in Escondido servicing clients in San Diego County and L.A. Position Summary: We have an exciting opportunity for a Helpdesk Technician to join our team and be apart of a fun and challenging environment. You will be exposed to a variety of technology allowing you gain broad experience in the IT industry. We support small to mid-size clients' LAN/WAN environments. You will be tasked with completing SDTEK's Five Star Systems Engineer Certification program to better not only yourself but also our company as a whole. SDTEK will pay for the certification exams that you pass. SDTEK specializes in professional services such as our manage TEK, phone TEK, cloud TEK and secure TEK service offerings. We provide project-based services to our clients including but not limited to Microsoft server deployments, Switchvox phone system installations, backup and disaster recovery solutions to name a few. This position will have a hand in not only the day-to-day service desk duties and responsibilities but also as a resource on projects. Qualifications: * MUST have Excellent communication, organization, documentation skills and be detail oriented * Minimum Associates Degree and/or 2-3 years of experience in an enterprise level technical support role * Required Certifications: Network+ and/or Security+ and/or MCSA : Windows 7 or 8 * Ability to handle more than one client interaction at a time and manage time appropriately * Quick learning and ability to find answers to unknown issues * Strong knowledge of Windows 7 and 8 clients, MS Office and Mac OS X * Basic networking knowledge including wireless * Ability to interact with teammates on all levels to help resolve IT-related issues and provides solutions in a timely manner * Candidates must be available for on-call rotation (typically 1 week/month) and able to work after hours, weekends when necessary * Must be able to lift up to 50lbs * Above all , must be a rock star and desiring to be apart of something great! Duties and Responsibilities: * Answering phone calls and email request within the service desk. * Travel when needed to client offices to complete tasks * Hardware/software installation and upgrades * Switchvox IP PBX technical support and troubleshooting * Windows & Mac Hardware/software support including desktops, laptops, servers & printers * Virus/malware removal and 3rd party application troubleshooting * Respond and mange client requests * Oversee backups of client systems * Effectively communicate with team members and clients * Resolve and/or escalate issues in a timely fashion * Follow instructions from the IT Manager and Senior Systems Engineers Desired Qualifications: * Knowledgeable with Windows 2008/2012 Server, Microsoft Exchange 07/10/13 * Knowledgeable with IP PBX products, specifically Digium Switchvox or Asterisk would be ideal * Knowledgeable with Google Apps / Office365 administration * Knowledgeable with webhosting VPS environments * Knowledgeable with VMware * Knowledgeable with Datto Backup Benefits: * Medical / Dental Insurance * Tri-Annual Bonus Plan * Earned PTO from date of hire * Paid Company Holidays * Paid Certification Exams upon passing * Expense Reimbursement for Cell Phone & Home Internet All resumes go directly to SDTEK for consideration. Candidates only; no agencies or recruiters.

Information Technology Careers Provide: Competitive Pay and Benefits Job Security and Stability Global Impact and Purpose Constant Innovation and Technology Diverse Career Paths Are you interested in learning a skilled trade in the Information Technology industry that can develop into a life-long career? Are you an active-duty service member, military veteran, or dependent looking to enter the information technology sector? Our partner school provides individuals like YOU with the necessary education and training for entry into the evolving, innovative, and high demand information technology industry. Even if you have no obvious prior information technology experience, military veterans excel in this program due to living and embracing challenges, rigorous training, teamwork, and the need for problem solving. If you are a hands-on, motivated learner, seeking skilled trade careers, this vocational career school opportunity is a perfect start. Our partner school is fully committed to assisting students achieve their goal of careers in the Information Technology field by providing graduates with access and introductions to hiring managers who are ready to hire!!! We encourage you to ask about their career placement program and success rates. What's in it for you? Evolving, innovative, and high demand industry. Long term opportunities. Accelerated Path to New Career. Time is precious. You gain the necessary skills to compete for opportunities in a short amount of time. Industry Certifications Recognized by Employers. A degree is not necessary to move into a career in Information Technology. Courses are offered throughout the year to accommodate your schedule. Classes are held in Tampa, Florida at an expanded 15 acre campus. Typical training lasts 8 to 10 weeks, 6 days a week, 10 hours a day, with 50% hands-on and 50% classroom instruction Students receive flight, lodging, and meals paid, plus they retain their Basic Allowance for Housing (BAH) Class size averages 15-20 students, with two cohorts per month Our partner school proudly accepts GI Bill funds. Please apply by completing our screening questions and uploading your resume. You will receive a call or email from us shortly to discuss an introduction to this program.

We understand that the world we want tomorrow starts with how we do business today, and that's why we're inspired to make A Better World for Pets. Antech is comprised of a diverse team of individuals who are committed to each other's growth and development. Our culture is centered on our guiding philosophy, The Five Principles: Quality, Responsibility, Mutuality, Efficiency and Freedom. Today Antech is driving the future of pet health as part of Mars Science & Diagnostics, a family-owned company focused on veterinary care. Current Associates will need to apply through the internal career site. Please log into Workday and click on Menu or View All Apps, select the Jobs Hub app, then click the magnifying glass to Browse Jobs. The Target Pay Range for this position is $21.50 Hourly. At Antech, pay decisions are determined using factors such as relevant job-related skills, experience, education, training and budget. Job Purpose/Overview The Technical Support Specialist is responsible for remote troubleshooting of digital radiography hardware, and related software for Sound's veterinary customers. This individual has a general understanding of DR, CR, Ultrasound and laser functionality. This individual possesses strong troubleshooting skills, can vet knowns and unknowns by asking simple to complex questions, and is calculated and methodical when problem solving. This position requires logical and careful dissection of problem descriptions and can walk customers through troubleshooting steps while connected remotely or blind (not connected). In addition, this individual functions well in a fast paced environment with good case management and call management skills. Essential Duties and Responsibilities Able to understand and diagnose issues, and identify root cause through detailed analysis using both simple and in-depth questioning techniques Able to document steps to reproduce accurately Utilize strong customer and technical support skills supporting Sound products and services to veterinary medical professionals Troubleshoot and solve simple to highly complex hardware and software issues- methodical troubleshooting approach with attention to detail Uses CRM to document and track progress on customer issues Accurately documents troubleshooting steps, during the call, in customer tickets using CRM Thorough and detailed case management skills- clear, concise note taking Manages multiple customer tickets without sacrificing accuracy or quality of service Operating system and application installation/configuration- high level understanding of product functionality Perform and facilitate the return of items under warranty with third party vendors (RMA's), coordinate maintenance repairs, and loaner service orders Thorough and detailed issue tracking in customer relationship management software Strong call control technique without sacrificing customer service Provide Sound customers with product and service information- required to learn and understand wide range of products related to Equine and Small Animal services Excellent communication skills and ability to successfully control upset customers Work closely with other departments when problem solving Highly customer focused with a strong desire to deliver an excellent support experience during every interaction Team player that will add value through very high quality and dedication to support team Other duties as assigned. Education and Experience A bachelor's or associate's degree in a technical field preferred or equivalent experience Technical certifications a plus (MCSE, MCP, or A+ and/or equivalent work experience) 2 years troubleshooting software and hardware Knowledge, Skills and Abilities Strong PC skills and knowledge of MS applications (Outlook, Excel, Word, PPT) General knowledge of Microsoft Windows 7, Windows 8 and Windows 10 General or working knowledge in three or more of the following areas is strongly preferred: MS SQL Server, Remote Desktop, PACS, TCP/IP, and DICOM. Previous experience with customer facing ticketing systems (e.g. MS CRM, SalesForce, ServiceNOW) Previous experience in medical imaging is a plus; either film or digital radiography Excellent written and oral communication skills Must be extremely detail oriented, organized, and professional Typing skills: 40+ WPM Working Conditions The associate is regularly required to apply manual dexterity, including hand/wrist flexibility, for computer keyboarding. The associate frequently is required to sit for extended periods of time, stand, walk, and reach with hands and arms. The associate is frequently required to hear and speak in order to use the telephone, make presentations and communicate with people in an office environment. The associate is occasionally required to sit and stoop, bend, kneel, or crouch. The associate must occasionally lift and/or move up to 15 pounds. The associate will primarily work in a typical office environment including use of cubicles, computers and overhead lighting. Temperature extremes will be minimal to nonexistent. The noise level in the work environment is usually moderate. The associate will be required to use a computer, spreadsheets, data base management, email, and the Internet. The associate is frequently required to use a calculator; fax, copy machine, and phone system. The associate must occasionally use media equipment such as an overhead projector, PowerPoint, and Microsoft Teams. About Antech Antech is a leader in veterinary diagnostics, driven by our passion for innovation that delivers better animal health outcomes. Our products and services span 90+ reference laboratories around the globe; in-house diagnostic laboratory instruments and consumables, including rapid assay diagnostic products and digital cytology services; local and cloud-based data services; practice information management software and related software and support; veterinary imaging and technology; veterinary professional education and training; and board-certified specialist support services. Benefits Antech offers an industry competitive benefits package and continues to invest in and evolve benefits programs that meet the health, wellness and financial needs of our associates. Benefits eligiblity is based on employment status. Paid Time Off & Holidays Medical, Dental, Vision (Multiple Plans Available) Basic Life (Company Paid) & Supplemental Life Short and Long Term Disability (Company Paid) Flexible Spending Accounts/Health Savings Accounts Paid Parental Leave 401(k) with company match Tuition/Continuing Education Reimbursement Life Assistance Program Pet Care Discounts Commitment to Equal Employer Opportunities We are proud to be an Equal Opportunity Employer - Veterans / Disabled. For a complete EEO statement, please see our Career page at Antech Careers. Note to Search Firms/Agencies Antech Diagnostics, Inc. and its subsidiaries and affiliates (Antech) do not compensate search firms for unsolicited assistance unless they have a written search agreement with Antech and the requisition is position-specific. Any resumes, curriculum vitae, and other unsolicited assistance from search firms that do not have a written search agreement or position-specific requisition submitted to any Associate of Antech will be deemed the sole property of Antech and no fee will be paid in the event the candidate is hired by Antech.

The Help Desk IT Technician II is responsible for providing remote and on-site technical support to users in an efficient and accurate manner. Help Desk is the front line and responsible for solving basic technical problems. The Help Desks objective is to quickly identify a customers issue and resolve basic desktop issues with that user. Specific Job Duties Include: Answer incoming Help Desk calls and emails Create tickets and collect basic client information such as: Company information User Issue Whos effected Perform basic Help Desk troubleshooting Password resets Add/Remove O365 licenses Fix broken mapped network drives Add/remove PC user (Local/Domain) Install updates Add printers (Local and Networked) Install client-side software Troubleshoot client-side network connections Setup email on mobile devices Act as HelpDesk Tier 1 escalation Perform Intermediate HD Troubleshooting (Expected resolution time of 30min or less) Restore files Review application issues Identify and address network outages Troubleshoot group policies Troubleshooting site-to-site and point-to-site VPN issues Address network connectivity issues Review server space issues Requirements: 1-3 years of experience in Help Desk or IT support position High School diploma or GED equivalent Strong networking knowledge Ability to problem solve and troubleshoot Familiar with Windows Server Excellent verbal and written communication skills Detail-oriented and organized Ability to multitask and excellent time management skills Work as a proactive team member in an office setting Fast-paced learner with 1-2 week training period Working knowledge of Microsoft O365 email and office Working knowledge of Microsoft Windows

Job DescriptionIT Helpdesk TechnicianAbout the RoleMurgado Automotive Group is seeking a motivated and skilled IT Helpdesk Technician to join our dynamic IT department. This role is critical to supporting our users at our two locations in Southern Orange County - Mecedes-Benz of Laguna Niguel and Mercedes-Benz of Foothill Ranch. You will be the first line of support, helping resolve technical issues and contributing to the overall efficiency and reliability of our IT systems.The Ideal CandidateYou are an enthusiastic problem solver with a customer-first mindset. You bring experience in IT support, communicate clearly, and enjoy working in a fast-paced environment. You thrive in a collaborative setting and take initiative to improve systems and processes.Key Responsibilities∙ Serve as the initial point of contact for technical support via phone, email, and ticketing system∙ Provide remote support using RMM tools (e.g., ConnectWise Automate)∙ Install, configure, and maintain desktop hardware, software, and peripherals∙ Manage user accounts, permissions, and access controls∙ Troubleshoot and support desktop, laptop, and printer issues∙ Escalate unresolved issues to senior IT staff as appropriate∙ Provide accurate information about company IT services and products∙ Suggest improvements to IT procedures and user experience∙ Document support issues, resolutions, and feedback in a clear and concise manner∙ Occasionally participate in after-hours support, project rollouts, or upgrades (nights/weekends/holidays)∙ Communicate clearly in English (additional languages a plus) Qualifications∙ 1-4 years of experience in a help desk or IT support role∙ Strong troubleshooting and analytical skills∙ Detail-oriented with excellent organizational skills∙ Valid driver's license and reliable transportation (travel between Laguna Niguel and Foothill Ranch stores required)∙ Relevant certifications (e.g., CompTIA A+, Network+, MCP) is a plus∙ Currently pursuing or holding a degree in IT, Computer Science, or a related field is a plus What We Offer∙ Competitive compensation based on experience and performance∙ Comprehensive benefits package (medical, dental, vision, and retirement)∙ 401(k) with company match∙ A collaborative and supportive team culture∙ Opportunities for professional growth and career advancement∙ Employee discounts on company products If you are passionate about technology and ready to contribute to a growing IT team, we'd love to hear from you. Please submit your resume to be considered. We appreciate your interest and will contact qualified candidates for the next steps. Murgado Automotive Group is an equal opportunity employer. Murgado Automotive Group does not discriminate in employment on account of race/ethnicity, color, religion, national origin, gender, sexual orientation/transgender status, age disability, martial/parental status, citizenship status, military status, political affiliation and/or beliefs, pregnancy, order of protection status or other non-merit status. We are an employer who participates in the E-verify program with the Department of Homeland and Security. We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

Full-time Description Client Solution Architects (CSA) is currently seeking a Technical Support Specialist to support a program at San Diego, CA. For nearly 50 years, CSA has delivered integrated technology and operational support services to meet the defense and federal sector's most complex enterprise needs. Working from operations centers and shipyards to training sites and program offices, CSA deploys experienced teams, innovative tools and proven processes to advance federal missions. This position is contingent on contract award. How Role will make an impact: Technical Proficiency: Computer networking concepts, protocols, and security methodologies System performance and availability monitoring Network access, identity, and access management (e.g., Public Key Infrastructure) Remote access technologies Systems administration concepts Common network tools (e.g., ping, traceroute, nslookup) Electronic device functionality (computers, network components, peripherals) Operating System command line execution (e.g., ipconfig, netstat) Cloud computing service and deployment models (SaaS, IaaS, PaaS) Network protocols (TCP/IP, DHCP, DNS) Security Awareness: Cybersecurity principles, threats, and vulnerabilities National and international cybersecurity laws, regulations, and ethics Organizational IT user security policies (e.g., account management, access control) Data security standards (PII, PCI, PHI) Information classification, compromise procedures, and incident management processes Support and Service Delivery: Risk management processes (assessment and mitigation) Incident data analysis and trend identification Service desk best practices Customer service and communication skills Technical training development and delivery Incident tracking and solution database management Trouble ticketing system utilization (incident, problem, event documentation) Standard Operating Procedure (SOP) development and maintenance Requirements What you'll need to have to join our award-winning team: Clearance: Must possess and maintain an active Secret Clearance Two (2) years of related experience in industry, federal or DoD Information Technology (IT)/Help Desk support. IAT I Certification: A+, Network+, SSCP, CND, OR CCNA What sets you apart: IAT II Certification: CCNA, Security+, CySA+, CND, OR SSCP

We are seeking a Computer User Support Specialist to provide Tier I and II support for end-user systems within a secure Department of Defense environment. The specialist will assist in troubleshooting hardware, software, and network issues across local and remote users, while ensuring compliance with cybersecurity and system access protocols. Key Responsibilities Provide front-line technical support via phone, email, and in person Install, configure, and maintain workstations, laptops, and peripheral devices Troubleshoot user access issues related to CAC, Active Directory, and network permissions Support patch management, antivirus, and STIG compliance tasks Assist in imaging systems and software deployment using tools like SCCM or MDT Maintain inventory of IT assets and support lifecycle management Escalate unresolved issues to higher-level system administrators or network teams Log all support interactions in the ticketing system and track resolution status Provide user guidance and training on common applications and security best practices Minimum Qualifications U.S. Citizenship and Secret clearance or eligibility Associate's degree in IT, Computer Science, or related field (Bachelor's preferred) 3+ years of experience providing user and desktop support in a DoD or secure environment Experience with Windows 10/11, Microsoft 365, Active Directory, and network troubleshooting Familiarity with DoD security policies, including RMF and DISA STIGs Security+ certification required Additional Preferred Qualifications Experience supporting Navy Marine Corps Intranet (NMCI), NGEN, or similar DoD networks Knowledge of Remedy, ServiceNow, or equivalent ITSM ticketing systems Experience with DoD user account provisioning and revocation procedures Familiarity with VDI environments (e.g., Citrix, VMware Horizon) ITIL v4 Foundation certification Experience working in a SIPR/NIPR dual-environment support role Strong communication skills and ability to support non-technical users

Job Description Dynamic Solutions Technology, LLC, a premier strategic services firm that meets IT and Service needs for commercial and government clients. We are is seeking full-time Information Technology Administrators to support contract work out of San Diego, CA. Responsibilities: Install, configure, and maintain an organization's local area network (LAN), wide area network (WAN), and internet systems or a segment of a network system, to include data communications network, operating systems, and physical and virtual servers. Perform System monitoring and verify the integrity and availability of hardware, network, and server resources and systems. Review System and application logs and verify completion of scheduled jobs, including system backups. Analyze network and server resource consumption and control user access. Install and upgrade software and maintain software licenses. Install hardware and software; Maintain or repair equipment Troubleshooting a variety of computer issues Offering technical support on-site or via phone or email Diagnose computer problems Set up computer equipment Schedule maintenance and teach clients to use programs Perform repairs and computer parts ordering Utilize SCCM to apply necessary OS patches and upgrades on a regular basis, upgrade administrative tools and utilities and configure/add new services as necessary Perform installs of servers/rebuild existing servers and configure hardware, peripherals, services, settings, directories, storage, etc. in accordance with standards and project/operational requirements Perform daily system monitoring, verifying the integrity and availability of all hardware, server resources, systems and key processes, reviewing system and application logs, and verifying completion of scheduled jobs such as backups Assist with the administration and maintenance of telephone equipment, protocols and routing queues necessary to meet business needs Plans and executes Information Technology activities projects/administrative duties as needed: document task, management of user and operational forms, inventory records, data calls, office file maintenance, etc. Qualifications: Active Top-Secret Security Clearance Bachelor's Degree plus 6 years of additional relevant work experience; or Associate's Degree plus 4 years of additional relevant experience; or 10 years of additional relevant work experience

About Aviation Electronics, Electrical, and Computer Systems Technicians (AV) work with some of the most advanced aircraft systems in the world. They repair and maintain electrical and electronic systems ranging from radar and communications to navigation and weapon systems. AV Sailors may also volunteer as Naval Aircrewmen, performing in-flight duties and operating radar and weapon systems. Responsibilities Depending on your rating (AE or AT), you may: Troubleshoot and repair complex aircraft systems, including digital computers, fiber optics, infrared detection, radar, and laser electronics. Maintain electrical power generation and distribution systems. Test and calibrate aircraft instruments and automatic flight controls. Perform micro-miniature module repair on circuit cards. Install modifications to aircraft electronics systems. Operate diagnostic equipment and read electrical diagrams. Work Environment AV technicians serve at sea and ashore worldwide. Work may be performed in hangars, onboard aircraft carriers, in labs, or outdoors on flight lines. Youll work closely with other technicians, often with minimal supervision, in both technical and operational settings. Training & Advancement Class A Technical School Pensacola, FL (1826 weeks) Covers aviation theory, electrical systems, electronics theory, and technical skills. After training, Sailors are assigned to AE or AT ratings and may serve at naval air stations, squadrons, or aboard carriers. Advanced training is available for specific aircraft and systems. Education Opportunities Navy College Program & Tuition Assistance Post-9/11 GI Bill College credits via the American Council on Education Industry-recognized certifications through Navy COOL Department of Labor apprenticeships via USMAP Qualifications & Requirements U.S. citizen, eligible for security clearance Normal color perception Interest in aviation and working with aircraft Strong aptitude in electronics, computers, and precision technical work Manual dexterity, good memory, and physical fitness Pay & Benefits Competitive salary Enlistment bonuses Free health insurance & housing Retirement plan Paid training Required qualifications: 18 years or older Legally authorized to work in the United States RequiredPreferredJob Industries Government & Military