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HELPLINE history
HELPLINE company history timeline
They were founded in late 1997 as an Internet customer support company and have received their first round of venture capital funding early this year.
Online sales are expected to reach $36 billion this year, up from $15 billion in 1998, according to the Boston Consulting Group.
The business outcomes are tangible: Andersen Consulting found that over the 1999 holiday season, 88 percent of online customers left behind their virtual shopping carts without completing a purchase.
Amazon.com became a behemoth in the book world in a few short years, selling over $1 billion in books and other merchandise over the Internet in 1999.
In 2000, the three-digit dialing code, 2-1-1, was designated nationally by the FCC for information and referral purposes, and it became the telephone number for the agency’s helpline.
In a survey conducted by PRTM management consulting, 97 percent of sales and marketing executives plan to offer online service support by 2000, and another 88 percent believe customer service will be the most important long-term e-business objective.
The national accrediting agency for information and referral agencies awarded accreditation to 211 Palm Beach/Treasure Coast (formerly The Center for Information and Crisis Services) in 2001.
Starting in 2005, and in order to respond to the needs of the increasingly diverse community of the Region of Peel, Telecare Brampton became anon-denominational service, and expanded to include support in 7 other languages in addition to English.
The agency’s name was officially changed in 2007 from The Center for Information & Crisis Services to 211 Palm Beach/Treasure Coast.
Please view our Accessibility Statement. © 2019 211 Palm Beach/Treasure Coast, Inc | All Rights Reserved
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HELPLINE competitors
| Company name | Founded date | Revenue | Employee size | Job openings |
|---|---|---|---|---|
| Respond Fast | 2019 | $75,000 | 2 | - |
| Middle Way House | 1971 | $2.4M | 58 | - |
| Greg Laurie | 1972 | $560,000 | 7 | 11 |
| New York State Technology Enterprise | 1996 | $21.4M | 360 | 17 |
| Aware | 1986 | $17.4M | 190 | 144 |
| Alliance for Multicultural | 1985 | $5.8M | 70 | - |
| The Copley Consulting Group | 1989 | $300,000 | 9 | - |
HELPLINE history FAQs
Zippia gives an in-depth look into the details of HELPLINE, including salaries, political affiliations, employee data, and more, in order to inform job seekers about HELPLINE. The employee data is based on information from people who have self-reported their past or current employments at HELPLINE. The data on this page is also based on data sources collected from public and open data sources on the Internet and other locations, as well as proprietary data we licensed from other companies. Sources of data may include, but are not limited to, the BLS, company filings, estimates based on those filings, H1B filings, and other public and private datasets. While we have made attempts to ensure that the information displayed are correct, Zippia is not responsible for any errors or omissions or for the results obtained from the use of this information. None of the information on this page has been provided or approved by HELPLINE. The data presented on this page does not represent the view of HELPLINE and its employees or that of Zippia.
HELPLINE may also be known as or be related to HELPLINE and Helpline.