Senior Applications Analyst jobs at Henry Ford Village

Epic Professional Billing certification required 100% remote up to $115k DOE The PB/HB Analyst is responsible to resolve technical and application issues and support ongoing workflow and optimization issues. This position oversees the design, configuration, testing and support of Epic Patient Billing. Responsibilities Design, build and test Epic Patient/Hospital Billing software, including current- and future-state workflows Troubleshoot and resolve issues, conforming to client change control and change management policies Work in a complex and quick-moving client environment, meeting all project timelines and critical path requirements. May be required to participate in 24-hour on-call rotations Participate in project planning and manage applicable responsibilities Facilitate and participate in team meetings and work groups Minimum Requirements BA with 5+ years' revenue cycle operational experience in healthcare setting 3+ years Epic HB/PB Analyst experience with current Epic certification

We are seeking an experienced and highly motivated Application Analyst III to join our dynamic Revenue Cycle Automation team. The ideal candidate will have advanced knowledge and experience building out automated solutions, along with a strong background in supporting and integrating Epic Systems in a healthcare setting. This position is pivotal in optimizing business processes, automating workflows, and supporting Epic-related application configurations to improve operational efficiency. In addition to RPA expertise, the ideal candidate will possess experience in building custom machine learning (ML) models to drive intelligent automation and data-driven decision-making. Knowledge of Intelligent Document Processing (IDP) technologies is also essential for automating the extraction, categorization, and processing of unstructured data, such as medical records and forms. Familiarity with Generative AI tools and Large Language Models (LLM) to enhance process workflows, including document generation and data synthesis, will be an asset in this role. Work closely with clinical, operational, and IT teams to support the implementation and customization of Epic modules. Participate in Epic upgrades and new releases, ensuring automation workflows are aligned and integrated appropriately. Support ongoing optimization of Epic application processes and functionality for end-users. Work with cross-functional teams to gather and prioritize requirements for RPA and Epic-related projects. Identify opportunities for continuous improvement and innovation in system workflows and RPA solutions. Maintain knowledge of industry trends in RPA and Epic to suggest new tools, technologies, or processes that could improve efficiency. Provide training to end-users on RPA and Epic systems, focusing on best practices and user adoption. Develop and maintain comprehensive documentation for all automation processes, Epic configurations, and user guides. The information contained in this job description is intended to describe the essential job functions required of those assigned to this job. It is not intended to be an exhaustive list of all responsibilities, duties, knowledge, skills, and abilities needed to perform the job. Please note that leadership retains the right to assign or reassign duties and responsibilities to this job at any time. The ability to competently perform all the essential duties of the position, with or without reasonable accommodation, demonstrated commitment to effective customer service delivery, integrity, and the ability to work productively as a member of a team or work group are basic requirements of all positions at Mayo Clinic. Bachelor's Degree with 4 years experience OR Associate's Degree with 6 years experience. More than one Epic certification OR relevant Intelligent Automation certifications required. Healthcare Financial Management Association (HFMA) Certification Preferred. 4+ years of professional experience in automation development preferred. Hands-on experience with UiPath or similar RPA platforms preferred. Experience with LLM, NLP, Agentic AI preferred. *This position is a 100% remote work. Individual may live anywhere in the US. **This vacancy is not eligible for sponsorship / we will not sponsor or transfer visas for this position. During the selection process, you may participate in an OnDemand (pre-recorded) interview that you can complete at your convenience. During the OnDemand interview, a question will appear on your screen, and you will have time to consider each question before responding. You will have the opportunity to re-record your answer to each question - Mayo Clinic will only see the final recording. The complete interview will be reviewed by a Mayo Clinic staff member and you will be notified of next steps.

Baptist Health is looking for an Application Analyst - Senior - Professional Billing - Home Infusion to join their team. This is a remote position that requires residency in KY or IN Under general direction, responsible for application and integration of information technology in the healthcare setting. This position will serve as a liaison between the IT department and operations to align system design with operational processes. This includes data collection, workflow analysis, system configuration, testing, and support. Participates in application deployment and procedure documentation. Ensures that the software build meets organizational goals and external mandates such as HIPAA and Meaningful Use. Has technical knowledge of all phases of applications system analysis and project management. Acts as project coordinator for medium sized projects with medium budgets and may or may not have system-wide implications. Qualifications: Bachelor's degree or four years direct experience in lieu of degree. Knowledge of Professional Billing areas such as: Charge Router Work queues, Claim edit Work queues and Bundling, Financial Clearance, Estimates, Reimbursement Contracts, Follow-up Work queue Configuration, Payer-Specific Configuration, Charge Handler, Epic Willow/Pharmacy Application, Rx Payer, Major Medical and Rx Payer Filing, and RPB2400i: Home Infusion Billing badge. Must obtain training required to support primary application (e.g., Epic Willow Inpatient, Epic Willow Ambulatory, Epic Beacon, epic Ambulatory, Epic Compass Rose, Epic Willow Inventory, Omnicell) within 6 months Work Experience Education If you would like to be part of a growing family focused on supporting clinical excellence, teamwork and innovation, we urge you to apply now! Baptist Health is an Equal Employment Opportunity employer.

Description: Must be available to work Monday through Friday, shifts scheduled between 6 AM and 9 PM MST. Specific work shifts will be confirmed with successful candidates prior to their start date. Full-Time | Remote (Must reside in New Mexico, Texas, or Arizona) Make a Difference with Every Call Are you passionate about technology and love helping people solve problems? At UnityBPO, we empower healthcare professionals by ensuring their technology works seamlessly-so they can focus on what really matters: patient care. As a Tier 1 Technical Desk Analyst, you'll be a vital part of our support team, helping clinicians, administrative staff, and healthcare providers resolve technical issues efficiently and empathetically. You'll be the first line of support for our clients, delivering exceptional service that directly impacts patient outcomes. Who We Are UnityBPO is a leading healthcare IT company dedicated to supporting front-line healthcare workers and their patients. From our headquarters in Albuquerque, NM, we serve clients across the country with a remote team based in New Mexico, Texas,and Arizona. Our culture is built on respect, honesty, and growth. We provide ongoing training, support your pursuit of certifications, and offer real opportunities for career development-all while making a meaningful difference in healthcare every day. What You'll Do Provide first-level technical support for hardware and software problems, (Microsoft Office, VPN, Active Directory, customer specific software applications, laptops, desktops, printers, VOIP telephony, etc.). Support multiple clients Identify and document customer issues clearly and accurately Escalate unresolved tickets to appropriate internal teams as needed Accurately assign ticket urgency and impact following ITIL best practices Assist clinicians-including doctors, nurses, and therapists-with EHR usability Deliver outstanding customer service through clear communication, patience, and empathy Requirements: High School diploma or GED (or equivalent experience) Must have hard wired connection to router. Previous experience in a customer service or technical support role Basic knowledge of PC operations and desktop applications Strong verbal and written communication skills Ability to multitask and problem-solve in a fast-paced environment Openness to feedback and eagerness to learn Adaptability and self-motivation in a remote work setting Preferred but not required: CompTIA A+ certification Experience working in Electronic Health Record (EHR) systems Familiarity with medical terminology Before You Apply Please complete the Microsoft Speed Test and email your results to **********************. Be sure your computer is connected via Ethernet for accurate results. Why Join UnityBPO? Mission-Driven Work: Support healthcare teams and improve patient lives through technology Career Growth: We invest in your development and pay for technical certifications Remote Flexibility: Work from the comfort of your home in NM, TX, AZ, or CO Inclusive Culture: We welcome applicants of all ages and backgrounds, including stay-at-home parents and retirees Leadership Access: Share your ideas directly with leadership, including the CEO Supportive Environment: Be part of a team that values transparency, communication, and collaboration Disclaimer The preceding has been designed to indicate the general nature and level of work performed by employees within this classification/job function. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this position. The preceding job description does not alter the “at will” status and therefore does not constitute a contract of employment, expressed, or implied between any employee and UnityBPO. We are an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran, or disability status.

The Application Analyst works closely with the Manager of Revenue Cycle and Financial Applications, other application analysts and departmental staff in building stable and secure integrated system solutions, providing ongoing maintenance and support of these systems, and evaluating and deploying emergent and new technologies. The Application Analyst acts as a liaison between technical staff and key hospital departments. Responsibilities will include providing support for Workday reports, integration, and security, and overall administration/oversight of the Workday application. Additional support will include UKG/Kronos Advanced Scheduling and Timekeeping, developing file extracts for third party vendors, managing SFTP file transfers, and CompData file submissions. This position also requires the candidate to be flexible in developing skills in other software applications as well as Cerner Oracle modules, Meditech¸ and third-party applications as needed to support revenue cycle and financial systems. Responsibilities include identifying and resolving errors, implementing software upgrades and enhancements and ensuring daily and periodic applications maintenance tasks are performed. The Application Analyst will coordinate necessary resources or personnel (user departments, vendor personnel, IT programming or technical staff, consultants, physicians and other affiliated personnel) to ensure that supported systems operate smoothly and effectively. This position prioritizes work and is accountable for reporting on work status. The Application Analyst also provides input into strategic planning for his/her areas of responsibility. Requirements: Bachelor's degree preferred. Experience in Workday HCM, Payroll, Supply Chain, and Finance are a plus. Certifications in Workday are a plus. Minimum of 3-5 years of experience in Information Systems supporting applications in a health care setting. Significant experience implementing, integrating and supporting in-house and ancillary applications. Excellent project management and vendor management skills. Participates in and may lead new and upgrade application projects. Ability to manage multiple projects and tasks simultaneously. Analyst is responsible to document, test, communicate and resolve identified problems. Knowledgeable of current application information technologies and trends in health care. Excellent written and verbal communication skills. Laurie Roth President/Sr. Consultant DSN-IT ************ ************* ************** ****************************************************

Remote - Epic Ambulatory/Healthy Planet Application Analyst II IT Acute Clinical Applications Full Time Status Day Shift Pay: $72,945.60 - $109,428.80 / year Candidates residing in the following states will be considered for remote employment: Alabama, Colorado, Florida, Georgia, Idaho, Indiana, Iowa, Kansas, Kentucky, Minnesota, Missouri, Mississippi, Nebraska, North Carolina, Oklahoma, Texas, Utah, and Virginia. Remote work will not be permitted from any other state at this time. This position is responsible for intermediate-level support and configuration of assigned applications. The position entails assisting, training, and supporting customers with the operation and administration of systems. This position troubleshoots issues and works with vendors on issue resolution. This position partners with customers to increase understanding of available tools to enhance operational efficiencies. Responsibilities may include creating, documentation, and assisting other Technology teams with issues and problems. This position ensures the services provided contribute to the successful accomplishment of the department and organizational goals. This position possesses the intermediate technical expertise to support specific healthcare applications. This position will cross-train to become proficient in multiple applications. This position is employed by Mosaic Life Care. Demonstrates accountability in delivering the assigned task. Reports project issues and accomplishments to the application manager. Delivers a work product that meets project requirements defined by the scope and stays within departmental guidelines for application configuration/development. Analyzes and documents current and future needs and workflows through interviews and gathering data regarding regulatory requirements, operational procedures, and hospital/departmental policies. Contributes/Takes instructions in team and project meetings. Works closely with team/department members. Experience with requirement collection, validation, and definition of workflow, design, build, and testing of Epic. Other duties as assigned Associate's Degree with Information Technology, Business Administration, or related field or three or more years of related experience is required. EPIC certification(s) - current upon hire, as well as EPIC certification(s) - achieve within 120 days of hire. If certification not achieved upon hire must be willing to travel or actively participate in remote training is required. 3+ years experience in IT or clinical business workflow is required, as well as experience supporting clinical, ancillary, or business environments. Application system build experience is preferred.

Remote - Epic Revenue Application Analyst II - Professional Billing Department Full Time Status Day Shift Candidates residing in the following states will be considered for remote employment: Alabama, Colorado, Florida, Georgia, Idaho, Indiana, Iowa, Kansas, Kentucky, Minnesota, Missouri, Mississippi, Nebraska, North Carolina, Oklahoma, Texas, Utah, and Virginia. Remote work will not be permitted from any other state at this time. This position works with minimal supervision, uses defined methodologies in a team environment to perform system life cycle tasks for assigned systems and technologies. This position is responsible for implementation and support of applications. This position works closely with end users to troubleshoot and correct problems relating to applications and assists with conversions and implementations of software products. This position uses operational knowledge to seek out, research and evaluate a variety of solutions to provide end users with high quality, efficient products. This position maintains and supports specified installed application software products. This position is employed by Mosaic Health System. Demonstrates accountability in delivering assigned task. Reports project issues and accomplishments to application/project manager. Delivers a work product that meets project requirements as defined by the scope and stays within departmental guidelines for application configuration/development. Analyzes and documents current and future needs and workflows through interviews and gathering data regarding regulatory requirements, operational procedures, and hospital/departmental policies. Participates in the planning, development, implementation, maintenance, support, and evaluation of clinical or business application systems as assigned. These activities may include system design, documentation of design decisions, workflow redesign and documentation, data collection, database building, testing, and troubleshooting. Participates/Contributes/Takes instructions in team and project meetings. Works closely with team/department members. Works effectively and efficiently as part of a team on assignments. Can work independently on some assignments. Takes direction. Other duties as assigned All required education is a minimum requirement. Higher levels of education are acceptable. Associate's Degree in Information Technology, Business Administration, or related field or three or more years of related experience required. EPIC certification(s) - current upon hire preferred. OR EPIC certification(s) - achieve within 120 days required. AND if certification not achieved upon hire must be willing to travel or actively participate in remote training required. 3 years or more of related experience required. AND experience supporting clinical, ancillary, or business environments required. AND Application system build experience preferred.

SpecialtyCare continues to grow and we'd like you to grow with us! We are seeking a Senior Business Applications Analyst to join our Information Services team. This position does offer the opportunity to work fully remote! SpecialtyCare is the industry leader in intraoperative neuromonitoring (IONM) services in the US-monitoring over 100,000 cases annually, providing IONM services to over 450 hospitals nationwide, and supporting over 2,300 surgeons. With SpecialtyCare, you will be able to share your acquired expertise with your colleagues and customers, all while providing safer surgery and better outcomes for your patients. Our surgical neurophysiologists are the most experienced in the industry. ESSENTIAL JOB FUNCTIONS * Provide second and third-tier level support (after Help Desk) by analyzing, diagnosing and resolving issues for the following applications: * PeopleSoft General Financial - General Ledger, Asset Management, Account Payables, Travel & Expenses * PeopleSoft Order to Cash - Order Management, Billing, Account Receivables * PeopleSoft Supply Chain Management - eProcurement, Purchasing, Inventory * Create/Review process documents and user guides. * Provide communication/training to end users. * Ensure application security. * Create and utilize advanced queries as needed. * Act as a liaison between the IT development group and business units. * Evaluate new applications/functions and identify system requirements. * Recommend appropriate systems alternatives and/or enhancements to current systems. * Develop test plans, and coordinate and perform software testing. * Document system requirements, define scope and objectives, and assist in the creation of system specifications. * Basic SQL knowledge * Participate as a project team member or act as a lead on multi-disciplinary projects related to the assigned application as needed. * Manage small to medium projects independently. * NextGen PM Support * Live the SpecialtyCare Values - Integrity, Teamwork, Care & Improvement. * Perform other duties as assigned. Salary Estimate: $115,000 / year (Several factors, such as specific skill set, education level, certifications and years of experience, are considered to determine actual compensation.) BASIC QUALIFICATIONS * Education: * Bachelor's degree in Computer Science or Business Administration, or equivalent relevant work experience * Experience: * At least Five (5) years of related Financial Applications experience. * Proficient in the following application groups: PeopleSoft Financials, Order to Cash, and/or Supply Chain. * Experience with PeopleSoft HCM, NextGen PM, and/or Salesforce a plus. * Equivalent combination of education and experience. Knowledge and Skills: * Ability to develop documentation and provide communication/training to end users. * Ability to work as part of a collaborative team in order to be successful. * Pro-active, have initiative and ability to reach out to ensure tasks and deliverables are met, risks and mitigation strategies uncovered. * Must communicate with confidence, build relationships through inspiring trust and sharing information and be able to challenge assumptions. * Likes to work in a fast paced, highly collaborative environment with the ability to meet deadlines. * Strong attention to detail. SpecialtyCare is an Equal Opportunity and Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

SpecialtyCare continues to grow and we'd like you to grow with us! We are seeking a Senior Business Applications Analyst to join our Information Services team. This position does offer the opportunity to work fully remote! SpecialtyCare is the industry leader in intraoperative neuromonitoring (IONM) services in the US-monitoring over 100,000 cases annually, providing IONM services to over 450 hospitals nationwide, and supporting over 2,300 surgeons. With SpecialtyCare, you will be able to share your acquired expertise with your colleagues and customers, all while providing safer surgery and better outcomes for your patients. Our surgical neurophysiologists are the most experienced in the industry. ESSENTIAL JOB FUNCTIONS * Provide second and third-tier level support (after Help Desk) by analyzing, diagnosing and resolving issues for the following applications: * PeopleSoft General Financial - General Ledger, Asset Management, Account Payables, Travel & Expenses * PeopleSoft Order to Cash - Order Management, Billing, Account Receivables * PeopleSoft Supply Chain Management - eProcurement, Purchasing, Inventory * Create/Review process documents and user guides. * Provide communication/training to end users. * Ensure application security. * Create and utilize advanced queries as needed. * Act as a liaison between the IT development group and business units. * Evaluate new applications/functions and identify system requirements. * Recommend appropriate systems alternatives and/or enhancements to current systems. * Develop test plans, and coordinate and perform software testing. * Document system requirements, define scope and objectives, and assist in the creation of system specifications. * Basic SQL knowledge * Participate as a project team member or act as a lead on multi-disciplinary projects related to the assigned application as needed. * Manage small to medium projects independently. * NextGen PM Support * Live the SpecialtyCare Values - Integrity, Teamwork, Care & Improvement. * Perform other duties as assigned. Salary Estimate: $115,000 / year (Several factors, such as specific skill set, education level, certifications and years of experience, are considered to determine actual compensation.) BASIC QUALIFICATIONS * Education: * Bachelor's degree in Computer Science or Business Administration, or equivalent relevant work experience * Experience: * At least Five (5) years of related Financial Applications experience. * Proficient in the following application groups: PeopleSoft Financials, Order to Cash, and/or Supply Chain. * Experience with PeopleSoft HCM, NextGen PM, and/or Salesforce a plus. * Equivalent combination of education and experience. Knowledge and Skills: * Ability to develop documentation and provide communication/training to end users. * Ability to work as part of a collaborative team in order to be successful. * Pro-active, have initiative and ability to reach out to ensure tasks and deliverables are met, risks and mitigation strategies uncovered. * Must communicate with confidence, build relationships through inspiring trust and sharing information and be able to challenge assumptions. * Likes to work in a fast paced, highly collaborative environment with the ability to meet deadlines. * Strong attention to detail. SpecialtyCare is an Equal Opportunity and Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

**Webster, Texas, United States** Information Technology UTMB Health Requisition # 2505111 **Minimum Qualifications:** Bachelor's Degree in Computer Science, Human Resources, or a related subject and five years' experience in HRIS or a similar role. An equivalent combination of education and experience relevant to the role may be considered for this position. **Preferred Qualifications:.** + At least 10 years experience. + At least one (1) year of experience in providing enterprise consulting services + Demonstrated Subject Matter Expert (SME) of software development lifecycle + PeopleSoft FSCM, FMS, HCM, or CS 9.2 experience + 3rd party systems integration experience with clouds and on premise + Demonstrated experience in leading one or more Oracle implementation/upgrade/systems integration projects in recent versions (i.e. - 9.2) + Must have experience upgrading or implementing PeopleSoft FMS / FSCM, HCM or Campus Solutions Applications. Building integrations into Peoplesoft from 3rd party systems. **Job Summary:** The Senior ERP Systems Analyst evaluates how well the company's ERP system supports short and long-term corporate objectives while suggesting methods for improvement and increasing efficiency. The analyst is responsible for researching, designing, implementing, and maintaining ERP systems, as well as training employees on changes in systems and related change impacts. This position is responsible for providing advanced analysis and documentation, formulating logical statements of business and management problems, and providing solutions to problems utilizing more efficient operational procedure, workflow, and information technology solutions for institutional activities. **Job Duties:** A PeopleSoft Applications Specialist creates, maintains, and modifies applications, components, and interfaces for the PeopleSoft software suite. They also develop and integrate new PeopleSoft applications and modules. Responsibilities: + Design, code, and test PeopleSoft applications + Develop and maintain integrations between PeopleSoft and other applications + Identify and plan for design and development risks + Create and support reports + Assist with upgrades and data mapping + Ensure data is protected and users can access it easily **Knowledge/Skills/Abilities:** SQL, PeopleCode, Integration Broker, Fluid UI, Upgrades and Migrations, preferrable understanding of Java, APIs, and Object Oriented Development. **Salary Range:** Actual salary commensurate with experience. **Work Schedule:** Remote position: 8am to 5pm, and as needed on occasion. **Equal Employment Opportunity** **_UTMB Health strives to provide equal opportunity employment without regard to race, color, religion, age, national origin, sex, gender, sexual orientation, gender identity/expression, genetic information, disability, veteran status, or any other basis protected by institutional policy or by federal, state or local laws unless such distinction is required by law. As a Federal Contractor, UTMB Health takes affirmative action to hire and advance protected veterans and individuals with disabilities._** Compensation

Equal Employment Opportunity UTMB Health strives to provide equal opportunity employment without regard to race, color, religion, age, national origin, sex, gender, sexual orientation, gender identity/expression, genetic information, disability, veteran status, or any other basis protected by institutional policy or by federal, state or local laws unless such distinction is required by law. As a Federal Contractor, UTMB Health takes affirmative action to hire and advance protected veterans and individuals with disabilities. Minimum Qualifications\: Bachelor's Degree in Computer Science, Human Resources, or a related subject and five years' experience in HRIS or a similar role. An equivalent combination of education and experience relevant to the role may be considered for this position. Preferred Qualifications\:. At least 10 years experience. At least one (1) year of experience in providing enterprise consulting services Demonstrated Subject Matter Expert (SME) of software development lifecycle PeopleSoft FSCM, FMS, HCM, or CS 9.2 experience 3rd party systems integration experience with clouds and on premise Demonstrated experience in leading one or more Oracle implementation/upgrade/systems integration projects in recent versions (i.e. - 9.2) Must have experience upgrading or implementing PeopleSoft FMS / FSCM, HCM or Campus Solutions Applications. Building integrations into Peoplesoft from 3rd party systems. Job Summary\: The Senior ERP Systems Analyst evaluates how well the company's ERP system supports short and long-term corporate objectives while suggesting methods for improvement and increasing efficiency. The analyst is responsible for researching, designing, implementing, and maintaining ERP systems, as well as training employees on changes in systems and related change impacts. This position is responsible for providing advanced analysis and documentation, formulating logical statements of business and management problems, and providing solutions to problems utilizing more efficient operational procedure, workflow, and information technology solutions for institutional activities. Job Duties\: A PeopleSoft Applications Specialist creates, maintains, and modifies applications, components, and interfaces for the PeopleSoft software suite. They also develop and integrate new PeopleSoft applications and modules. Responsibilities: Design, code, and test PeopleSoft applications Develop and maintain integrations between PeopleSoft and other applications Identify and plan for design and development risks Create and support reports Assist with upgrades and data mapping Ensure data is protected and users can access it easily Knowledge/Skills/Abilities: SQL, PeopleCode, Integration Broker, Fluid UI, Upgrades and Migrations, preferrable understanding of Java, APIs, and Object Oriented Development. Salary Range: Actual salary commensurate with experience. Work Schedule: Remote position\: 8am to 5pm, and as needed on occasion.

Want to work in a mission-driven startup with huge reach and scale that is improving health in California? Come join our team! Manifest MedEx is on a mission to connect healthcare in California. As the largest nonprofit health data network in California, Manifest MedEx (MX) is an integral part of the state's health data infrastructure, combining and delivering crucial health information for more than 50 million individual records across every county throughout the state. We are committed to improving patient experience and reducing healthcare costs by making it easier for doctors, hospitals, health plans and other care providers to securely review, analyze and share health information. Reporting to the Manager of Quality Assurance and Project Management, the Senior Systems Analyst will serve as the definitive technical expert and deployment leader for our new Social Health Information Exchange (SHIE). This individual is responsible for providing deep, specialized technical analysis, leading advanced troubleshooting efforts, and guaranteeing the technical fluency and successful adoption of the SHIE by both internal teams and external customers. This role requires strategic involvement in implementation, configuration, training, project status tracking, and ongoing technical support.Responsibilities: Technical Subject Matter Expertise & Analysis Serve as the primary technical Subject Matter Expert (SME) for the SHIE, maintaining comprehensive knowledge of its underlying architecture, data flow, integration points, and API functionality. Manage product configuration and reporting. Act as the technical lead for all product configuration requests, translating complex business rules into operational settings within the product. Design and develop custom reports and dashboards within the product framework to meet business intelligence and operational reporting needs. Manage and prioritize complex, Tier 2/Tier 3 technical support cases, coordinate with the vendor support team to diagnose root causes for system failures, integration issues, and data discrepancies. Product Implementation & Customer Onboarding Act as the main implementation liaison, guiding vendor teams during the product's deployment and integration into our environment. Lead the technical onboarding process for external customers, ensuring successful adoption, integration, and alignment of the new product with their existing systems and workflows. Partner directly with the vendor and HIE Operations teams to escalate, reproduce, and validate fixes for critical bugs and performance bottlenecks impacting deployments. Project Coordination & Status Reporting Track implementation progress by owning the process for tracking and reporting the status of technical implementation milestones for the vendor integration and all customer onboarding projects. Status Reporting: Develop and maintain high-level status reports, including key performance indicators (KPIs) and risk flags, for internal stakeholders and executive review. Meeting Management: Organize and lead recurring status update meetings, ensuring clear communication of progress, dependencies, and roadblocks between all parties involved (internal and external). Documentation and Training Leadership Develop and deliver specialized technical training programs and materials for internal teams (HIE Operations, Business Development, Product) and external customers, ensuring comprehensive product understanding and effective utilization. Create, curate, and maintain high-quality technical documentation for the new SHIE, including configuration guides, architecture overviews, and system manuals. Build and maintain the product's knowledge base and internal FAQs, ensuring information is current, accurate, and easily accessible. Qualifications: Bachelor's degree in a technical field, or equivalent practical experience. 3-5 years of experience in a Technical Analyst, Technical Support, or Application Support role, including exposure to project coordination and/or application implementation related to health and/or social care integration. Demonstrable experience working as an SME for a complex technical product or platform, including system configuration and reporting. Strong proficiency in analyzing and troubleshooting system data flows, including familiarity with API concepts and reading/interpreting system logs. Exceptional written and verbal communication skills, with the proven ability to articulate technical concepts clearly to both technical and non-technical audiences. Experience interacting with customer IT teams, vendors, project managers, end users, and leadership across business, technical, and clinical functions Ability to build and maintain respectful, productive internal and external relationships, that are professional, encourage collaboration, ensure accountability and allow the achievement of mutual objectives and strategies Knowledge of the healthcare industry, including data standards such as HL7, FHIR, or similar integration protocols. Understanding of Health Information Exchange (HIE) concepts as they pertain to both medical and social data Note: This role is non-coding and focuses purely on product configuration, analysis, reporting, and project status management. Prior experience in developing and delivering formal technical training or educational materials to both internal and external audiences is preferred, but not required All candidates must pass a background check and drug screen. Manifest MedEx is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws. To learn more about Manifest MedEx, please visit our website, ********************* The base salary range for this full-time position is $150,000 - $170,000 + bonus + benefits. The range displayed on each job posting reflects the minimum and maximum target for new hire salaries for the position across all US locations. Within the range, individual pay is determined by factors such as job-related skills, experience, and relevant education or training. Your recruiter can share more about the specific salary range for your preferred location during the hiring process.

Join our dynamic and forward-thinking team at IDEXX as a ServiceNow Application Analyst focused on IT Operations Management (ITOM) and Configuration Management Database (CMDB). Our team is currently working on projects to enhance our initial CMDB implementation by focusing on increasing the quality, comprehensiveness, and reliability of our CMDB. We believe the foundation of a resilient IT ecosystem begins with a mature and trusted CMDB, enabling streamlined security operations, proactive service delivery, and opportunities for further automation. In this ServiceNow Application Analyst role, you will be responsible for maintaining, optimizing, and ensuring the ongoing health, accuracy, and reliability of our CMDB. You will partner closely with technical stakeholders, data owners, and process managers across IT, Security, and Service Management to uphold the integrity of our CMDB and drive operational excellence. Your responsibilities will center on vigilant monitoring, proactive problem-solving, and hands-on maintenance, ensuring that the CMDB remains up to date and accurate for our key stakeholders of the platform. If you are passionate about empowering IT operations through a world-class CMDB and thrive in a collaborative, mission-driven environment, we welcome your application and look forward to advancing together. In this role, you will…. Monitor and maintain the ongoing health, accuracy, and completeness of the CMDB, ensuring it meets organizational standards and stakeholder needs. Perform day-to-day operational tasks, including data quality reviews, reconciliation, CI lifecycle management, and exception handling. Identify, diagnose, and resolve issues impacting the CMDB, either independently or in collaboration with ServiceNow developers and other technical teams. Partner with stakeholders across IT, Security, and Service Management to understand their requirements and help translate them into actionable CMDB use cases. Work with data owners and process managers to enforce proper CI ownership, data stewardship, and process adherence. Support ServiceNow discovery, integration, and automation processes to ensure accurate and timely CI data population. Provide guidance and training to stakeholders on CMDB best practices, data consumption, and reporting. Assist with audits, compliance reviews, and reporting related to CMDB data quality and configuration management processes. Document processes, procedures, and knowledge articles to support operational continuity and CMDB maturity. What You Will Need to Succeed… 3-5+ years of hands-on experience supporting and maintaining a ServiceNow CMDB in a large, complex IT environment. Strong understanding of CMDB data models, CI lifecycle, discovery, reconciliation, and data quality management. Experience with day-to-day CMDB operations, including troubleshooting, issue resolution, and stakeholder engagement. Familiarity with ServiceNow ITOM modules (e.g., Discovery, Service Mapping) and integration points. Excellent analytical and problem-solving skills, with keen attention to detail and data accuracy. Ability to communicate technical concepts to both technical and non-technical audiences. Experience partnering with IT, Security, and Service Management teams to deliver business value through CMDB insights and capabilities. Basic scripting or workflow automation skills (JavaScript, Flow Designer, or similar), a plus but not required. Location: 100% remote with the preference of EST or CST. What you can expect from us: Base annual salary target: $90000 to $100000 (yes, we do have flexibility if needed) Opportunity for annual cash bonus Health / Dental / Vision Benefits Day-One 5% matching 401k Additional benefits including but not limited to financial support, pet insurance, mental health resources, volunteer paid days off, employee stock program, foundation donation matching, and much more! Why IDEXX? We're proud of the work we do, because our work matters. An innovation leader in every industry we serve, we follow our Purpose and Guiding Principles to help pet owners worldwide keep their companion animals healthy and happy, to ensure safe drinking water for billions, and to help farmers protect livestock and poultry from diseases. We have customers in over 175 countries and a global workforce of over 10,000 talented people. So, what does that mean for you? We enrich the livelihoods of our employees with a positive and respectful work culture that embraces challenges and encourages learning and discovery. At IDEXX, you will be supported by competitive compensation, incentives, and benefits while enjoying purposeful work that drives improvement. Let's pursue what matters together. IDEXX values a diverse workforce and workplace and strongly encourages women, people of color, LGBTQ+ individuals, people with disabilities, members of ethnic minorities, foreign-born residents, and veterans to apply. IDEXX is an equal opportunity employer. Applicants will not be discriminated against because of race, color, creed, sex, sexual orientation, gender identity or expression, age, religion, national origin, citizenship status, disability, ancestry, marital status, veteran status, medical condition, or any protected category prohibited by local, state, or federal laws. #LI-REMOTE

Join our dynamic and forward-thinking team at IDEXX as a ServiceNow Application Analyst focused on IT Operations Management (ITOM) and Configuration Management Database (CMDB). Our team is currently working on projects to enhance our initial CMDB implementation by focusing on increasing the quality, comprehensiveness, and reliability of our CMDB. We believe the foundation of a resilient IT ecosystem begins with a mature and trusted CMDB, enabling streamlined security operations, proactive service delivery, and opportunities for further automation. In this ServiceNow Application Analyst role, you will be responsible for maintaining, optimizing, and ensuring the ongoing health, accuracy, and reliability of our CMDB. You will partner closely with technical stakeholders, data owners, and process managers across IT, Security, and Service Management to uphold the integrity of our CMDB and drive operational excellence. Your responsibilities will center on vigilant monitoring, proactive problem-solving, and hands-on maintenance, ensuring that the CMDB remains up to date and accurate for our key stakeholders of the platform. If you are passionate about empowering IT operations through a world-class CMDB and thrive in a collaborative, mission-driven environment, we welcome your application and look forward to advancing together. In this role, you will…. Monitor and maintain the ongoing health, accuracy, and completeness of the CMDB, ensuring it meets organizational standards and stakeholder needs. Perform day-to-day operational tasks, including data quality reviews, reconciliation, CI lifecycle management, and exception handling. Identify, diagnose, and resolve issues impacting the CMDB, either independently or in collaboration with ServiceNow developers and other technical teams. Partner with stakeholders across IT, Security, and Service Management to understand their requirements and help translate them into actionable CMDB use cases. Work with data owners and process managers to enforce proper CI ownership, data stewardship, and process adherence. Support ServiceNow discovery, integration, and automation processes to ensure accurate and timely CI data population. Provide guidance and training to stakeholders on CMDB best practices, data consumption, and reporting. Assist with audits, compliance reviews, and reporting related to CMDB data quality and configuration management processes. Document processes, procedures, and knowledge articles to support operational continuity and CMDB maturity. What You Will Need to Succeed… 3-5+ years of hands-on experience supporting and maintaining a ServiceNow CMDB in a large, complex IT environment. Strong understanding of CMDB data models, CI lifecycle, discovery, reconciliation, and data quality management. Experience with day-to-day CMDB operations, including troubleshooting, issue resolution, and stakeholder engagement. Familiarity with ServiceNow ITOM modules (e.g., Discovery, Service Mapping) and integration points. Excellent analytical and problem-solving skills, with keen attention to detail and data accuracy. Ability to communicate technical concepts to both technical and non-technical audiences. Experience partnering with IT, Security, and Service Management teams to deliver business value through CMDB insights and capabilities. Basic scripting or workflow automation skills (JavaScript, Flow Designer, or similar), a plus but not required. Location: 100% remote with the preference of EST or CST. What you can expect from us: Base annual salary target: $90000 to $100000 (yes, we do have flexibility if needed) Opportunity for annual cash bonus Health / Dental / Vision Benefits Day-One 5% matching 401k Additional benefits including but not limited to financial support, pet insurance, mental health resources, volunteer paid days off, employee stock program, foundation donation matching, and much more! Why IDEXX? We're proud of the work we do, because our work matters. An innovation leader in every industry we serve, we follow our Purpose and Guiding Principles to help pet owners worldwide keep their companion animals healthy and happy, to ensure safe drinking water for billions, and to help farmers protect livestock and poultry from diseases. We have customers in over 175 countries and a global workforce of over 10,000 talented people. So, what does that mean for you? We enrich the livelihoods of our employees with a positive and respectful work culture that embraces challenges and encourages learning and discovery. At IDEXX, you will be supported by competitive compensation, incentives, and benefits while enjoying purposeful work that drives improvement. Let's pursue what matters together. IDEXX values a diverse workforce and workplace and strongly encourages women, people of color, LGBTQ+ individuals, people with disabilities, members of ethnic minorities, foreign-born residents, and veterans to apply. IDEXX is an equal opportunity employer. Applicants will not be discriminated against because of race, color, creed, sex, sexual orientation, gender identity or expression, age, religion, national origin, citizenship status, disability, ancestry, marital status, veteran status, medical condition, or any protected category prohibited by local, state, or federal laws. #LI-REMOTE

* While this role can be remote, you will need to live in WI, MO, or MI; travel will be required* If you are currently employed at Vivent Health, please log into UKG and submit your application through the My Company/View Opportunities page. Get ready for something amazing! Imagine this: generous paid time off, including 12 paid holidays. And that's just the start of the incredible perks you'll enjoy at Vivent Health. There is 401k with 100% employer match up to 5%, 12 weeks of fully paid parental leave, employer subsidized medical, dental, vision benefits, and gender-affirming care benefits. And that's not even scratching the surface. Our complete package also includes employer paid short and long-term disability, tuition reimbursement, certification, and licensure assistance, and so much more. We also offer benefits for part-time roles! But here's the real deal. Your journey with Vivent Health isn't just a job. It's a chance to join an organization dedicated to fostering a workforce that reflects diverse backgrounds, perspectives, and experiences. This makes you a part of something bigger and enables you to have a meaningful impact in our communities and the lives of the amazing patients we serve. Here are a few highlights of what working at Vivent Health may offer you: * Equity Practices: Fair treatment, access, and opportunities for all employees, creating an environment where everyone feels valued, respected, and empowered to contribute. * Professional Growth: Opportunities for professional development and advancement, along with training programs and events that promote cultural competence, unconscious bias training, and awareness. * Collaboration on an inter-disciplinary team: Within our integrated HIV care and prevention model, we employ a high level of collaboration across disciplines. That means that, in your role, you will have the opportunity to be exposed to whole person-care across medical, behavioral health, pharmaceutical, research, and more! * Delivery of quality patient care: Our integrated HIV care and prevention model is proven to help patients achieve positive health outcomes. YOUR CONTRIBUTION: Deliver Excellence. Oversee with Integrity. Drive Progress. Exceed Expectations. The Senior Analyst, Clinical Applications role is a crucial member of the Clinical Applications Team as a Senior Level Analyst. This role is responsible for assuring that mission-critical Health Informatics systems and applications are functioning properly and optimized across the Vivent Health Enterprise. The incumbent is considered a subject matter expert that provides high-level technical and application support for an array of Health Informatics systems and applications including an enterprise Electronic Health Record, Dental Imaging/PACS system, Care Management (Prevention and Social Services) Information System, Voice Recognition, Patient Reminder System, and associated HL-7 interfaces and systems integration points. The incumbent works collegially with other members of the Clinical Applications team, the Health Services Optimization Team, Operations, Information Technology, Quality, Business Intelligence, other organizational stakeholders and customers, and vendors to ensure that health informatics systems maximize the value of the patient client experience at Vivent Health. OUR EXPECTATIONS: Winning skills and behaviors for success. Essential Job Duties * Provides second and third-tier support for Health Informatics Systems and applications. Responds to issues and incidents as reported through the Vivent Health Help Desk or escalated from other Vivent Health Team members and stakeholders. When necessary, coordinates application support with health informatics systems vendors and other Vivent Health teams (Information Technology, Operations, Business Intelligence, Pharmacy Informatics). The incumbent is expected to independently address issues and design decisions of moderate to high complexity with little or no supervision. * Serves as an expert and mentor to all members of the Clinical Applications Team * Serves as Vivent Health's OCHIN Epic and Provide Enterprise (PE) Primary Support Analyst, which is the key technical resource and point of contact. This includes submitting and following up on support requests, escalating support requests to vendors as needed, submitting project requests and requests for system customization and configuration and attending regularly scheduled OCHIN working group meetings. * Acts as a Clinical Applications subject matter expert and clearly communicates technical concepts in business terms with and across Vivent Health stakeholders and service lines. * Coordinates and performs key portions of the software system lifecycle, including implementation, version upgrades and big fixes, release note review, user acceptance testing, and end-user communication. * Adhere to all agency policies, including but not limited to Confidentiality, Employee Handbook, Health Care Corporate Compliance Plan, Standards of Conduct, training, and other relevant policies. NOTE: Reasonable accommodation may be made to enable individuals with disabilities to perform essential functions KNOWLEDGE REQUIRED: Required and preferred knowledge and experiences to succeed. * Education: * Bachelor's degree in Business Information Systems, Healthcare Administration, Medical/Clinical Informatics, Health Information Management, Information Technology, or another healthcare-related field; OR a minimum of four years of directly related experience may be considered in lieu of a degree. * Epic Certification required in one or more of the following applications- Epic Ambulatory, Prelude, Wisdom, cadence, MyChart, Cadence, Grand Central. * Work Experience: * Minimum of 5 years' Healthcare experience. * Minimum of 3 years in a similar role supporting EMR systems with a strong understanding and demonstrated proficiency of system configuration and architecture. * Strong understanding of clinical workflows, processes and design. * Project coordination/management for small to medium healthcare related projects. * Technical Experience: * Understanding of HL7 interfaces. * Microsoft Applications. * Installation of Drivers, Software and computer peripherals. * Soft Skills: * Excellent communication skills to convey technical information to non-technical stakeholders and facilitate training sessions. * Ability to collaborate effectively with cross-functional teams, IT professionals, and healthcare practitioners. * Strong problem-solving skills to address issues and optimize the functionality of the EPIC and PE systems. * Flexibility and adaptability to stay current with EPIC and PE system updates and industry best practices. * Meticulous attention to detail in configuring, testing, and troubleshooting EPIC and PE system components. * Ability to develop and deliver effective training programs for end-users. * A customer-centric approach to providing support and addressing end-user inquiries. * Strong analytical skills to assess system performance, identify areas for improvement, and implement effective solutions. * High ethical standards and commitment to data security and privacy. * Ability to travel for training and/or to work with users at one of our health center locations. * Additional Preferred Qualifications: * HIV experience in a not-for-profit environment. * Prior experience supporting a dental PACs system. STATEMENT OF INCLUSION: Vivent Health is an equal opportunity employer and will recruit, hire, promote, and transfer qualified persons into all job classifications regardless of race, gender, religion, skin color, national origin or ancestry, physical disability (including pregnancy), mental disability, age, gender identity, sexual orientation, legally protected medical condition, family care status, marital status, veteran status, genetic characteristics, or any other characteristic protected by federal or state law. Vivent Health complies with other expanded protected classifications that specific county or municipal regulations may mandate. Vivent Health is deeply committed to fostering respect, dignity, and understanding for all individuals affected by HIV, regardless of race, ethnicity, sexual orientation, gender identity, socioeconomic status, or any other characteristic. We are dedicated to cultivating a supportive and inclusive environment that champions advocacy, education, and compassionate care for everyone in our diverse community. Going beyond the law's requirements, Vivent Health places great importance on fostering a culture that celebrates diversity, equity, inclusion, and belonging. We actively seek qualified candidates from different racial, cultural, and economic backgrounds, as we believe that differing perspectives and experiences make us stronger as an organization. Vivent Health encourages all interested persons to apply for this position, and we look forward to learning more about your unique background and qualifications. As a recipient of federal funding, Vivent Health will not hire nor enter a contractual relationship with any party debarred, suspended, or excluded from federal assistance programs. Salary Starting at $80,000/annually (Depending on Experience) Public Student Loan Forgiveness Employment at our organization may qualify you for federal student loan forgiveness programs. We do not directly pay for - nor forgive - federal student loans; however, our status as a not-for-profit organization under Section 501 (c) (3), makes us an eligible employer. There may be other determining factors for one to qualify. Please follow this URL to review one such program and their requirements: ***************************************************************************

LOCATION: Remote - This is a home based, virtual position that operates Monday - Friday from 8:30am-5:00pm EST. Vaya Health welcomes applications from NC, SC, GA, TN, VA, MD, and FL. GENERAL STATEMENT OF JOB The Technical Analyst works with stakeholders from all business units and related third parties to define and document business processes and software requirements for software development initiatives including operational reporting, data warehousing, data analysis, data science, and application development. Interfaces with various departments and/or functional teams as required to support solution delivery. Proactively identify needs or issues; analyze business processes; develop strategies and propose technical and process solutions; document requirements for proposed solutions; and liaise with the stakeholders throughout the development process. Participates throughout the software development lifecycle by not only gathering and documenting requirements, but also ensures changing requirements are documented, ongoing development is in line with the documented requirements, test plans and testing activities match documented requirements, and the final deliverables fulfill all documented requirements. Perform ad hoc data analysis, perform data extracts to satisfy business department needs, and generate prototypes of software systems. ESSENTIAL JOB FUNCTIONS Requirements Analysis: Define the business problem and primary objectives for software development projects by analyzing and modeling the business domain to create a complete picture of workflows and functional and technical requirements fulfilled by existing and proposed solutions. Identify and validate the business requirements. Requirements Documentation: Prepare accurate and detailed requirements documents and development specifications; coordinate requirements walkthroughs with stakeholders; and obtain business unit signoff on the requirements documents verifying that use cases, process models, and specifications accurately portray the business needs. Data Analysis and Prototyping: Pull ad- hoc data from Vaya Health data systems to support business department requests. Creation of prototype systems and reports as proof of concept prior to formal development. Follow-up Requirements During Development Process: Collaborate with other teams in MIS during all phases of the development process to ensure that developed products meet business needs. Participate in product testing to ensure alignment with requirements. Professional Development: Continue learning and improving upon the skills necessary to stay competitive in the field and coincide with the advances in technology. Participate in conferences, seminars, certification programs, etc. as applicable to ensure continued skill development and technical competency. Other Duties as Assigned. KNOWLEDGE, SKILLS, & ABILITIES Strong knowledge and experience in the development of Business Intelligence and reporting solutions Proven ability to understand business processes and interact directly with internal customers and peers to provide sound business solutions Strong interpersonal skills including mentoring, coaching, collaborating, and team building Excellent verbal and written communication skills; the ability to articulate ideas clearly Proven ability to meet commitments and manage expectations Proven problem solver, with the ability to understand complex processes and applications Desire for constant improvement Must be able to work independently and as a strong team player Ability to work in a fast-paced, deadline driven environment running multiple projects simultaneously Must possess the integrity and decision-making skills necessary to work with and protect confidential personal health information EDUCATION & EXPERIENCE REQUIREMENTS A High School Diploma/GED and six (6) - ten (10) years of experience supporting business computer systems or similar applications OR An Associate Degree in Information Systems or related business field and four (4) years of experience supporting business computer systems or similar applications OR An Associate Degree and six (6) years of experience supporting business computer systems or similar applications OR A Bachelor's Degree in Information Systems or related business field and at least two (2) years of related experience analyzing and designing business systems OR A Bachelor Degree and three (3)- five (5) years of related experience analyzing and designing business systems PHYSICAL REQUIREMENTS Close visual acuity to perform activities such as preparation and analysis of documents; viewing a computer terminal; and extensive reading. Physical activity in this position includes crouching, reaching, walking, talking, hearing and repetitive motion of hands, wrists and fingers. Sedentary work with lifting requirements up to 10 pounds, sitting for extended periods of time. Mental concentration is required in all aspects of work. RESIDENCY REQUIREMENT: The person in this position must live in NC, SC, GA, TN, VA, MD, or FL. SALARY: Depending on qualifications & experience of candidate. This position is exempt and is not eligible for overtime compensation. DEADLINE FOR APPLICATION: Open Until Filled. APPLY: Vaya Health accepts online applications in our Career Center, please visit ****************************************** Vaya Health is an equal opportunity employer.

. Grace Health is looking for an Applications Analyst to join our team! Starting pay is $53,200.00 per year + with experience. This position gathers, analyzes, designs, develops, modifies, tests, implements, evaluates, and maintains information technologies to support clinical practice and business operations. We use advanced health information systems to enhance clinical workflows and patient care. We're looking for a Healthcare Applications Analyst with strong experience in EHR/EMR systems, ideally NextGen, to join our IT team. Position Overview The Applications Analyst supports and optimizes healthcare information systems across Grace Health. This role involves gathering requirements, analyzing workflows, designing and configuring applications, testing system enhancements, and training users. You'll ensure our clinical and business applications-especially the NextGen EHR/EMR systems-are fully optimized to improve efficiency and patient care Grace Health offers competitive wages based on experience and up to 3 weeks of PTO in the first year! Perks include no nights or weekend work. Benefits Medical, vision, dental, life, and disability insurance 401K match 8 paid holidays Employee wellness program focusing on physical, mental, and financial wellness Job Description 1) Independently creates and evaluates processes for the most efficient use of information systems and organizational resources. 2) Monitors and maintains user access for information systems. 3) Independently plans, designs, tests, implements, supports, and analyzes programs and software. 4) Manages and participates in projects and initiatives related to information systems. 5) Functions as point of contact for information systems training needs. Key Responsibilities Configure, test, implement, and support NextGen EHR/EMR and related clinical and business applications. Analyze workflows and identify opportunities to streamline healthcare and business processes using technology. Research, recommend, and implement system enhancements or integrations to maximize efficiency. Manage user access, licensing, and permissions for assigned information systems. Lead or assist in system upgrades, migrations, and implementations. Troubleshoot complex application issues and coordinate resolutions with IT and clinical staff. Develop and deliver in-person and virtual training for system users. Maintain accurate documentation, testing records, and change management reports. Participate in multi-disciplinary project teams to improve data integrity and application performance. Qualifications Education & Experience: Associate degree in Information Technology, Healthcare Informatics, or related field required (Bachelor's preferred). 2+ years of experience as an Applications Analyst, EHR Analyst, or Healthcare IT Specialist. Strong understanding of clinical workflows, ambulatory care, or dental systems. Technical Skills: Hands-on experience with NextGen Enterprise EHR, PM, PXP Portal, EDR, or related healthcare applications. Proficient in Microsoft Office Suite and standard IT support tools. Experience with EMR/EHR system configuration, testing, and implementation. Certifications (preferred or required within 2 years): NextGen Certified Professional (NCP) - Enterprise EHR (required). NCP Certification in two or more of the following: NextGen Enterprise PM NextGen PXP Portal NextGen EDR NextGen Document Management NextGen Virtual Visits #ZR

Applied Intuition is the vehicle intelligence company that accelerates the global adoption of safe, AI-driven machines. Founded in 2017 and now valued at $15 billion following its recent Series F funding round, Applied Intuition delivers the Vehicle OS, Self-Driving System, and toolchain to help customers build intelligent vehicles and shorten time to market. 18 of the top 20 global automakers and major programs across the Department of Defense trust Applied Intuition's solutions to deliver vehicle intelligence. Applied Intuition services the automotive, defense, trucking, construction, mining, and agriculture industries and is headquartered in Mountain View, CA, with offices in Washington, D.C., San Diego, CA, Ft. Walton Beach, FL, Ann Arbor, MI, London, Stuttgart, Munich, Stockholm, Bangalore, Seoul, and Tokyo. Learn more at applied.co. We are an in-office company, and our expectation is that employees primarily work from their Applied Intuition office 5 days a week. However, we also recognize the importance of flexibility and trust our employees to manage their schedules responsibly. This may include occasional remote work, starting the day with morning meetings from home before heading to the office, or leaving earlier when needed to accommodate family commitments. (Note: For EpiSci job openings, fully remote work will be considered by exception.) Meet our application software engineers! Our Application Software Engineers (ASE) act as the glue between our customers and our engineering teams. They are responsible for customer success and drive impact with high-priority customer engagements - hear from them on what life is like at Applied Intuition and what makes their roles so exciting! About the role (We are hiring for all levels of experience.) We are looking for bright software engineers interested in extending and adapting our products for Applied Intuition's global customers. Our Application Software Engineers have a unique mix of software expertise, domain knowledge, and an execution-driven mindset. Using these skills, our engineers work closely with autonomy developers to ensure that Applied Intuition's products are providing maximum impact to advance customers autonomy initiatives. This is an important role for the company, bringing together our product and engineering expertise with our customer-centric culture. Check out what a typical day would look like as an Application Software Engineer here! At Applied Intuition, you will: Work closely with customers to understand their development needs and use cases for autonomy to propose effective use of Applied Intuition's products Collaborate with engineering teams to ensure the product roadmap enables current and prospective customers Ensure customer needs are supported by the broader engineering team through effective prioritization Collaborate with our sales team to gather requirements through detailed technical discussions and workshops Explore new product development areas driven by strategic understanding of the customer landscape We're looking for someone who has: Experience with interacting with end-customers as an application engineer or a developer Familiarity with best practices in large scale software development Strong communication skills and focus on solving customer problems Nice to have: Prior background in technical sales or application engineering for simulation products Experience with automotive OEMs or suppliers Prior work in autonomous vehicle development domains Prior work in software simulation Don't meet every single requirement? If you're excited about this role but your past experience doesn't align perfectly with every qualification in the job description, we encourage you to apply anyway. You may be just the right candidate for this or other roles. Applied Intuition is an equal opportunity employer and federal contractor or subcontractor. Consequently, the parties agree that, as applicable, they will abide by the requirements of 41 CFR 60-1.4(a), 41 CFR 60-300.5(a) and 41 CFR 60-741.5(a) and that these laws are incorporated herein by reference. These regulations prohibit discrimination against qualified individuals based on their status as protected veterans or individuals with disabilities, and prohibit discrimination against all individuals based on their race, color, religion, sex, sexual orientation, gender identity or national origin. These regulations require that covered prime contractors and subcontractors take affirmative action to employ and advance in employment individuals without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status or disability. The parties also agree that, as applicable, they will abide by the requirements of Executive Order 13496 (29 CFR Part 471, Appendix A to Subpart A), relating to the notice of employee rights under federal labor laws.

The Senior Systems analyst is responsible but not limited to the support and maintenance of the designated environment within Henry Ford Health System. The Sr. Systems Analyst will support, and may lead, the planning, implementation, and support of enterprise software and services. The primary focus of this role will be within the Microsoft Office 365 space with an emphasis on enterprise level service administration. Working knowledge of Office 365 applications and administration within the suite is expected. This position is part of a tier 3 IT team that is accountable for production support, including on-call duties in a 24x7 environment, as well as new projects. The ideal candidate will have supported application technology projects, supported management and users on new functionality and changes to existing applications. Under supervision of senior resources and management, you will communicate solutions, issues, and risks directly to technical management or other responsible entities. A high degree of interaction with users, technical teams, and critical stakeholders is expected. Perform configuration, change management and testing activities as required. Consults with end users on technology changes that will impact work processes. He or she will have coached, trained, and mentored staff in technical roles. EDUCATION AND EXPERIENCE: * Five (5) or more years of infrastructure hosting experience working in a technical capacity. * Working knowledge of infrastructure service architecture patterns, design methodologies and frameworks. * Depth of understanding within the O365 management portals. * Experience managing and administering O365 applications such as SharePoint, Exchange, Teams, OneDrive. * Experience with Microsoft EntraID, Tenant Roles, and Assigning Permissions * Experience administering and troubleshooting Exchange Online * Experience with programmatic and scripting interactions with Office 365 required * 3-5 years of Microsoft 365 Administration or similar role required: * SharePoint site-level administration required. * Microsoft Teams administration required. * Outlook administration required. * Exchange administration required. * OneDrive administration required. * Management and operation experience with multi-tier systems and applications. * Excellent oral and written communication skills. * Bachelor's degree in computer science or related field preferred. * Technical Certifications preferred. * ITIL Certified preferred. PRINICIPLE DUTIES: * Provide tier 2/3 support of a fast passed, diverse, Office 365 environment. * Assist senior staff in operational tasks. * Evaluate, Onboard, and Operationalize new Office 365 features and configurations. * Partner with external teams to facilitate solutioning, troubleshooting, and support. * Monitor system health, performance, and security, and proactively address any issues of Microsoft 365 services. * Create and maintain documentation for Microsoft 365 configurations and procedures. * Provide technical support to end-users for Microsoft 365 related issues. * Troubleshoot and resolve complex issues related to Microsoft 365 applications and services. ADDITIONAL DETAILS: * Ability to keep pace with the evolving Microsoft landscape and report on the impact of change. * Experience with Entra ID concepts, Synchronization, Logging, and user troubleshooting * Experience with Microsoft Conditional Access policy. * Experience with OneDrive client and application troubleshooting * Experience in Exchange Online - Shared Mailbox, Distribution Lists, Mailbox Provisioning, Mail flow troubleshooting * Strong understanding of Office 365 client-side applications - Office apps, Teams, Outlook, OneDrive * Understanding of Exchange Hybrid environment * Experience with Service Now service management software preferred. * Advanced diagnostic and advanced problem-solving skills * Previous experience working in a diverse environment of incident management, service requests, escalation procedures, and related disciplines. * Excellent problem-solving and troubleshooting skills. * Proven ability to peer review functional and technical tasks. * Strong communication and interpersonal skills. * Good organizational, multi-tasking, and time-management skills. * Ability to work independently and as part of a team. * On-Call may be required Additional Information * Organization: Corporate Services * Department: Ascension Technology Services * Shift: Day Job * Union Code: Not Applicable