Sales Manager jobs at Hersha Hospitality

Opportunity: Area Director of Leisure Sales Drive leisure revenue performance across a portfolio of HHM Hotels in the South Florida and Caribbean market. This role is responsible for developing and executing strategic leisure sales plans with a focus on domestic leisure, international leisure feeder markets, and key travel trade partnerships. You will accelerate revenue growth through agency partnerships, wholesale relationships, luxury leisure networks, and targeted brand positioning. Your Growth Regional Director of Sales - General Manager Your Focus * Interview, select, train, schedule, coach and support associates, ensuring they perform in accordance with established brand or hotel standards and consistent with HHM core values. * Use internal and external resources and data to develop strategic plans to incorporate all business segments. * Understand sales and business processes, support corporate and hotel goals and contributes to enhancement of customer value. * Identify customer business requirements and craft customer offers, which result in increased revenue share for the hotel. * Monitor achievement of objectives for the sales team and take appropriate action to correct shortfalls versus the annual marketing plan. * Focus on personal sales efforts to achieve maximum revenue return from key accounts. * Focus on achieving annual hotel revenue goals as agreed upon and established in the annual budget. * Maintain hotel relationships with key accounts to increase customer satisfaction and account revenue. * Use professional sales techniques to negotiate the best possible terms and conditions that satisfy customer (internal and external) requirements. * Articulate and leverage the benefits of the hotel to close sales opportunities. * Prepare and maintain a current annual marketing plan with measurable and specific initiatives detailed to maintain and grow each business segment. * Accept leadership responsibilities by modeling proper selling techniques, effective development of others and commitment to industry and personal development. * Seek input and opinions from all relevant parties. Secure all facts prior to making decisions. * Develop effective presentations (orally and written) where ideas, opinions, recommendations and conclusions are clearly understood. * Travel locally to conduct outside calls, promote the hotel and review competition. * Perform other duties as requested by management. Your Background and Skills * Four-year college degree required; additional/advanced degree coursework in business administration, marketing and communications a plus. * Previous sales experience in a comparable hotel size and scope required with operations experience preferred. * Public relations and community marketing experience required. * Proficient in use of Excel, Word, Delphi and access database tools. HHM Benefits and Perks * Medical, Dental and Vision Health Insurance * Paid Time Off * 401k Company Match * Free Basic Life Insurance * Travel Discounts * Commuter Transit and Commuter Parking Benefits * Quarterly Bonuses and Incentives * Employee Assistance and Wellness Program * Educational/Professional Development * Technology Reimbursements Work Environment and Context * Work schedule varies and may include occasionally working on holidays, weekends. * Required to sit for extended periods, lift up to 10 pounds, bend, reach, use hands and fingers to operate keyboard. * Moderate travel between hotel and client's locations required, as well as domestic and some international travel for trade show and sales mission participation. What We Believe People Are Our Capability - Hearts That Serve - Only Excellence - Stay Nimble - Own It Source: HHM Hotels

About Us The Sheraton Orlando Lake Buena Vista Resort is part of a complex of four Marriott Properties in the Lake Buena Vista area. The Sheraton is located in the center of the magic, right between Walt Disney World and Universal Studios. At HEI, we recognize that our enormous success is solely the result of our greatest asset: Our People. Where people work is a choice. Against that choice, our greatest obligation is to ensure day in and day out that our associates have the compensation and benefits they deserve and industry leading tools, training and support that they need to excel. At HEI, simply said, we honor the privilege of our associates choosing us by investing in and making them more valuable. Don't meet every single requirement of this job? At HEI we are dedicated to building a diverse and inclusive workplace, so if you're excited about this role but your experience doesn't align perfectly with every qualification in the job description, we encourage you to still send in your information. You may be the perfect candidate for this or for other roles within our organization! We value U.S. military experience and invite all qualified military candidates to apply. Overview The Area Director of Sales will be responsible for the sales strategy and performance at the Sheraton Lake Buena Vista, the Courtyard Orlando Lake Buena Vista in the Marriott Village, the Springhill Suites Orlando Lake Buena Vista in the Marriott Village and the Fairfield Inn & Suites Orlando Lake Buena Vista in the Marriott Village. Responsible for total room, banquet, catering, and room rental revenue, yield strategies, implementation and accountable to a market performance and meeting budget, forecast, and optimal business mix targets. Strategies to include market mix, pricing, status, and direct sales. The development and solicitation of business from all markets to ensure the necessary advance bookings needed for a successful and profitable operation for the hotel. Essential Duties and Responsibilities * Direct the solicitation efforts of the sales staff through effective oral and written communication while overseeing rate, date, and space commitments for group room sales within the hotel. * Recruit, Interview, hire, train, recommend performance evaluations, resolve problems, provide open communication, and recommend discipline and/or termination when appropriate. * Ensure training programs are conducted regularly and HEI standards of performance are met. Give guidance and counsel staff toward improvement. * Compile and/or direct the preparation of reports pertaining to the operation of the Sales Department to include, but not limited to the annual and monthly forecast, lead management system, group booking pace report, star reports and sales meeting minutes. * Coordinate ongoing research of the travel industry to detect market trends and related information for development of new marketing strategies. Make reasonable recommendations to improve potential from various markets. * Develop and conduct persuasive verbal sales presentations to prospective clients. * Initiate preparation of computerized annual business plan and execute plans as outlined, critically examining, and adjusting as deemed necessary by current market conditions. * Organize and/or attend scheduled sales department, executive committee, and related meetings. * Knowledge of travel industry, current market trends and economic factors. * Ability to access, understand and accurately input information using a moderately complex computer system. * Direct and manage all group, transient, and catering/banquet sales activities to maximize revenue for the hotel. * Prepare, implement, and compile data for the strategic sales plan, monthly reports, annual goals, sales budget, forecasts, and other reports as directed/required. * Develop rates, group sales and catering deployment strategies through review of competitive data, demand analysis and mix management. * Professionally represent the hotel in community and industry organizations and events. * Oversee departmental matters as they relate to federal, state, and local employment and civil rights laws. * Comply with attendance rules and be available to work on a regular basis. * Perform any other job-related duties as assigned. Qualifications and Skills * 5+ years of sales leadership in similar sized operation preferred. * Proficiency in Microsoft Word, Excel, and Delphi. * Knowledge of computer accounting programs, math skills, as well as budgetary analysis capabilities required. * Extensive knowledge of sales skills, revenue management, recruitment, supervision, training, and motivation of managers. * Ability to effectively listen, communicate and perform diplomacy with internal and external customers and staff in all situations. * Ability to stand and move throughout the hotel property and continuously perform essential job functions with or without reasonable accommodation. * Effective verbal and written communication skills. * Ability to adapt communication style to suit different audiences, such as effectively communicating with supervisors, coworkers, public etc. Compensation Tipped/Service Charge Eligible? No Discretionary Performance Bonus Eligible? Yes Benefits HEI Hotels and Resorts is committed to providing a comprehensive benefit program that offers you choices for your physical, mental and financial wellness, creating value in your most important investment - you! For your physical and mental wellness we offer competitive Medical and Dental programs through Anthem Blue Cross Blue Shield as well as Vision insurance programs through EyeMed. Our Vacation, Sick and Holiday programs are available for you to rejuvenate with time off. HEI also provides pet insurance through the ASPCA. For your financial wellness, HEI provides a wide array of coverage, including Supplemental, Spousal and Child Life insurance as well as Short and Long-Term Disability plans. Our 401(k) Savings Plan with matching funds, and discounts through our 'YouDecide' and Hotel Room Discount programs provide additional incentives for choosing HEI as the employer of your future. Specific details and eligibility of these programs vary by location and employment status. HEI Hotels and Resorts is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.

About Us Set on 62 acres of family-fun, our resort ranks as one of the top five resorts in Orlando. Designed to be the ideal escape, guests enjoy the tranquility of Blue Harmony Spa and the relaxation of the surrounding area of Bonnet Creek. Their stay includes a picturesque 10-acre lake surrounded by walking paths, five pools, two lazy rivers, miniature golf, and shuttle transportation and advance purchase Theme Park tickets. Our family of associates has just as much fun working here as the guests that stay! With 400 upscale rooms, multiple food and beverage outlets, meetings, and a full-service spa, we have an opportunity that suits you. Whether you are looking to start your hospitality career or you are a seasoned professional, our team is ready to welcome you to the family. You can be part of a passionate team that has fun, works hard, and loves one another. When you join the family, you also get the benefit of the HEI Loves culture. HEI Loves is dedicated to celebrating our associates by offering the most competitive compensation, benefits, and PTO programs. Our associates are also eligible to take advantage of everything from health and wellness packages and robust retirement plans to travel benefits, product and service discounts, and much more. Don't meet every single requirement of this job? At HEI we are dedicated to building a diverse and inclusive workplace, so if you're excited about this role but your experience doesn't align perfectly with every qualification in the job description, we encourage you to still send in your information. You may be the perfect candidate for this or for other roles within our organization! We value U.S. military experience and invite all qualified military candidates to apply. Overview Manage accounts to achieve guest satisfaction and to solicit past and new business to ensure all revenue goals are achieved or exceeded. Responsible for soliciting new group sales accounts, entertaining, and maintaining relationships with existing accounts to meet and exceed revenue goals in rooms, food, beverage, and room rental. Essential Duties and Responsibilities * Solicit new and existing accounts to meet and exceed revenue goals through telephone prospecting, outside sales calls, site inspections and written communication. * Advanced level of producing room, banquet, and room rental revenue through directly soliciting business via aggressive prospecting, making presentations, developing contracts, negotiating, and closing sales. * Maximize revenue by selling all facets of the hotel, both orally and in written form to previous, current, and potential clients. * Handle account details so that all pertinent aspects of solicitation and closing are complete and documented. Coordinate various departments' participation in servicing accounts. * Develop and conduct persuasive verbal sales presentations to prospective clients. * Prepare information for, meet with, and entertain clients as deemed appropriate by potential business from that account. * Communicate both verbally and in writing to provide clear direction to all departments in the hotel to ensure high quality of service to customers. * Prepare correspondence to customers, internal booking reports and file maintenance. * Participate in daily business review meetings, pre-convention meetings, training and other sales-related meetings as required. * Attend trade shows, community events and industry meetings. * Advanced knowledge of market trends, competition, and key customers of the hotel. * Comply with attendance rules and be available to work on a regular basis. * Perform any other job-related duties as assigned. Qualifications and Skills: * 3+ years of past sales experience preferred. * Must have experience at a similar size and quality hotel. * Ability to adapt communication style to suit different audiences. * Must possess computer skills, including, but not limited to, use of Microsoft Word, Excel, and Delphi. * Advanced knowledge of sales skills, revenue management, training, and motivation of peers. * Advanced knowledge of hotel and competitive market. * Ability to execute appropriate action plans. * Desire to participate as part of a team. * Must be willing to "pitch-in" and help co-workers with their job duties and be a team player. * Knowledge of hotel operations, including marketing plans, security and safety programs, personnel and labor relations, preparation of business plans, repairs, maintenance, budget forecasting, quality assurance programs, hospitality law, and long-range planning. * Leadership skills to motivate and develop staff and to ensure accomplishment of goals. * Able to set priorities, plan, organize, and delegate. * Written communication skills to be concise, well organized, complete, and clear. * Ability to work effectively under time constraints and deadlines. * Ability to adapt communication style to suit different audiences, such as effectively communicating with supervisors, coworkers, public etc. Compensation Tipped/Service Charge Eligible? No Discretionary Performance Bonus Eligible? No Benefits HEI Hotels and Resorts is committed to providing a comprehensive benefit program that offers you choices for your physical, mental and financial wellness, creating value in your most important investment - you! For your physical and mental wellness we offer competitive Medical and Dental programs through Anthem Blue Cross Blue Shield as well as Vision insurance programs through EyeMed. Our Vacation, Sick and Holiday programs are available for you to rejuvenate with time off. HEI also provides pet insurance through the ASPCA. For your financial wellness, HEI provides a wide array of coverage, including Supplemental, Spousal and Child Life insurance as well as Short and Long-Term Disability plans. Our 401(k) Savings Plan with matching funds, and discounts through our 'YouDecide' and Hotel Room Discount programs provide additional incentives for choosing HEI as the employer of your future. Specific details and eligibility of these programs vary by location and employment status. HEI Hotels and Resorts is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.

About Us Set on 62 acres of family-fun, our resort ranks as one of the top five resorts in Orlando. Designed to be the ideal escape, guests enjoy the tranquility of Blue Harmony Spa and the relaxation of the surrounding area of Bonnet Creek. Their stay includes a picturesque 10-acre lake surrounded by walking paths, five pools, two lazy rivers, miniature golf, and shuttle transportation and advance purchase Theme Park tickets. Our family of associates has just as much fun working here as the guests that stay! With 400 upscale rooms, multiple food and beverage outlets, meetings, and a full-service spa, we have an opportunity that suits you. Whether you are looking to start your hospitality career or you are a seasoned professional, our team is ready to welcome you to the family. You can be part of a passionate team that has fun, works hard, and loves one another. When you join the family, you also get the benefit of the HEI Loves culture. HEI Loves is dedicated to celebrating our associates by offering the most competitive compensation, benefits, and PTO programs. Our associates are also eligible to take advantage of everything from health and wellness packages and robust retirement plans to travel benefits, product and service discounts, and much more. Don't meet every single requirement of this job? At HEI we are dedicated to building a diverse and inclusive workplace, so if you're excited about this role but your experience doesn't align perfectly with every qualification in the job description, we encourage you to still send in your information. You may be the perfect candidate for this or for other roles within our organization! We value U.S. military experience and invite all qualified military candidates to apply. Overview Responsible for total room, banquet, catering, and room rental revenue, yield strategies, implementation and accountable to a market performance and meeting budget, forecast, and optimal business mix targets. Strategies to include market mix, pricing, status, and direct sales. The development and solicitation of business from all markets to ensure the necessary advance bookings needed for a successful and profitable operation for the hotel.Essential Duties and Responsibilities Direct the solicitation efforts of the sales staff through effective oral and written communication while overseeing rate, date, and space commitments for group room sales within the hotel. Recruit, Interview, hire, train, recommend performance evaluations, resolve problems, provide open communication, and recommend discipline and/or termination when appropriate. Ensure training programs are conducted regularly and HEI standards of performance are met. Give guidance and counsel staff toward improvement. Compile and/or direct the preparation of reports pertaining to the operation of the Sales Department to include, but not limited to the annual and monthly forecast, lead management system, group booking pace report, star reports and sales meeting minutes. Coordinate ongoing research of the travel industry to detect market trends and related information for development of new marketing strategies. Make reasonable recommendations to improve potential from various markets. Develop and conduct persuasive verbal sales presentations to prospective clients. Initiate preparation of computerized annual business plan and execute plans as outlined, critically examining, and adjusting as deemed necessary by current market conditions. Organize and/or attend scheduled sales department, executive committee, and related meetings. Knowledge of travel industry, current market trends and economic factors. Ability to access, understand and accurately input information using a moderately complex computer system. Direct and manage all group, transient, and catering/banquet sales activities to maximize revenue for the hotel. Prepare, implement, and compile data for the strategic sales plan, monthly reports, annual goals, sales budget, forecasts, and other reports as directed/required. Develop rates, group sales and catering deployment strategies through review of competitive data, demand analysis and mix management. Professionally represent the hotel in community and industry organizations and events. Oversee departmental matters as they relate to federal, state, and local employment and civil rights laws. Comply with attendance rules and be available to work on a regular basis. Perform any other job-related duties as assigned. Qualifications and Skills Education and Experience Bachelor's degree preferred. 5+ years of sales leadership in similar sized operation preferred. Knowledge, Skills and Abilities Proficiency in Microsoft Word, Excel, and Delphi. Knowledge of computer accounting programs, math skills, as well as budgetary analysis capabilities required. Extensive knowledge of sales skills, revenue management, recruitment, supervision, training, and motivation of managers. Ability to effectively listen, communicate and perform diplomacy with internal and external customers and staff in all situations. Ability to stand and move throughout the hotel property and continuously perform essential job functions with or without reasonable accommodation. Effective verbal and written communication skills. Ability to adapt communication style to suit different audiences, such as effectively communicating with supervisors, coworkers, public etc. Compensation Tipped/Service Charge Eligible? NoDiscretionary Performance Bonus Eligible? Yes Benefits HEI Hotels and Resorts is committed to providing a comprehensive benefit program that offers you choices for your physical, mental and financial wellness, creating value in your most important investment - you! For your physical and mental wellness we offer competitive Medical and Dental programs through Anthem Blue Cross Blue Shield as well as Vision insurance programs through EyeMed. Our Vacation, Sick and Holiday programs are available for you to rejuvenate with time off. HEI also provides pet insurance through the ASPCA. For your financial wellness, HEI provides a wide array of coverage, including Supplemental, Spousal and Child Life insurance as well as Short and Long-Term Disability plans. Our 401(k) Savings Plan with matching funds, and discounts through our 'YouDecide' and Hotel Room Discount programs provide additional incentives for choosing HEI as the employer of your future. Specific details and eligibility of these programs vary by location and employment status. HEI Hotels and Resorts is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.

**Why We're Here** We believe heartfelt, human connections make people's lives better. Especially the people who work here. Our founder, Bill Kimpton rebelled against impersonal, generic hospitality that makes people feel disconnected. He initiated a new boutique hotel standard and environment where people could connect, from the heart. That was the goal then, and it is still our purpose today. Your work here has meaning. You're here to improve the lives of coworkers, guests, owners, communities, and together we make that happen. It's what drives all that we do. Every day you can improve lives in your own, unique way and you can expect the same in return. It all starts with you. **How We're Different** Our San Francisco-born entrepreneurial spirit and zest for life kick started this culture in 1981, and it shines through to this day. It all flows from you. The lively, rebellious, genuine you - with your diverse background, talents, experiences, and plucky personality - is fully welcome, and celebrated here. Because we know that when people can be themselves at work, they shine. That's what we seek out and celebrate. It's people of all kinds who share a knack for creativity and self-leadership. People who don't need to be told what to do to get things done. People who have an innate passion for making others' lives better. It adds up to a work environment that's a bit quirky, irreverent, exciting, uncommon, empowering, and downright exceptional. Guests feel it; you'll feel it too. **What You'll Do** In this role, you'll use your knowledge of regional trends, actively respond to financial performance, provide strategic direction for the sales teams, and ensure achievement of Kimpton's short and long term goals. Direct and lead your team to achieve budgeted top-line revenues. Accountable for Sales and Marketing budget to assure appropriate spend. Act as the hotel ambassador by establishing relationships with the community to increase the hotel's exposure. Work tactically with the Director of Revenue Management (DORM), Digital Marketing, and Public Relations teams to ensure a strategically symbolic relationship between all disciplines. **Some of your responsibilities include:** + Provide coaching, mentoring, and training to the sales team, continually assessing their strengths and challenges. + Develop marketing and PR initiatives to support sales strategies and activities. + Establishes a sense of urgency with the team to understand and anticipate needs. + Responsible for working directly with the Regional Director of Sales + Marketing (RDSM) and General Manager in building a clear and credible vision for the hotel. + Handles specific accounts assigned by the RDSM. + Handles assigned market segment based upon experience and depth of contact base to benefit the hotel. + Knowledgeable of competitive set and recommends sales/pricing strategies, service, and product improvements to stay competitive. + Responsible for achieving the group rooms and catering revenue budget for hotel. + Align with the People & Culture Department (HR), structures, and systems to achieve strategic goals and maximize all revenues. + Consistently reviews shifts in market mix with revenue and operations teams and makes deployment/pricing recommendations. + Work with IHG Corporate Sellers to communicate specific account needs to impact revenues. + Responsible for appropriate identification of key markets and supporting deployment and travel schedule strategies. + Responsible for directing all Public Relations efforts including management of the Public Relations firm and collaboration with the Kimpton Home Office PR team. + Develop appropriate revenue/production goals with the RDSM's support and approval. + Works with DORM and Director of Catering on monthly, quarterly, and annual rooms, budgets, and forecasting. + Responsible for management of departmental budgets including forecasting monthly expenses and explanation of variances on P&L. + Pulls and analyzes relevant data to develop and recommend appropriate actions. + Assist with individual quarterly action plans and quarterly Kimpton Check-Ins for your team. + Ensure that accurate and detailed notes/traces of accounts are maintained via Opera and Delphi databases. **What You Bring** + Bachelor's degree in Hotel Administration or Business preferred. + 5 years of sales experience. + Excellent verbal and written communication skills, computer literacy, and working knowledge of Delphi sales software, Microsoft Office Suite, Tableau etc. + Ability to encourage, lead and develop a team by example. + Well organized, detail oriented with excellent follow-up and communication skills. + Ability to convert vision into specific and tangible actions. + Ability to diplomatically deal with difficult situations and people, while exhibiting a consistent level of integrity. + Ability to adapt rapidly to evolving market dynamics and needs. Differences make a difference. We are committed to creating a culture that reflects the diversity of our hotel and restaurant guests. With that goal in mind, we encourage each of our employees to understand, accept, and celebrate differences among people. That includes different personalities, lifestyles, work styles, education, and experience. We also welcome and embrace people of all races, ethnicities, ages, religions, physical abilities, sexual orientation, gender identities and genders. For our complete EEO policy click here (**************************************************************************************************************** . **Be Yourself. Lead Yourself. Make it Count.**

Why We're Here We believe heartfelt, human connections make people's lives better. Especially the people who work here. Our founder, Bill Kimpton rebelled against impersonal, generic hospitality that makes people feel disconnected. He initiated a new boutique hotel standard and environment where people could connect, from the heart. That was the goal then, and it is still our purpose today. Your work here has meaning. You're here to improve the lives of coworkers, guests, owners, communities, and together we make that happen. It's what drives all that we do. Every day you can improve lives in your own, unique way and you can expect the same in return. It all starts with you. How We're Different Our San Francisco-born entrepreneurial spirit and zest for life kick started this culture in 1981, and it shines through to this day. It all flows from you. The lively, rebellious, genuine you - with your diverse background, talents, experiences, and plucky personality - is fully welcome, and celebrated here. Because we know that when people can be themselves at work, they shine. That's what we seek out and celebrate. It's people of all kinds who share a knack for creativity and self-leadership. People who don't need to be told what to do to get things done. People who have an innate passion for making others' lives better. It adds up to a work environment that's a bit quirky, irreverent, exciting, uncommon, empowering, and downright exceptional. Guests feel it; you'll feel it too. What You'll Do In this role, you'll use your knowledge of regional trends, actively respond to financial performance, provide strategic direction for the sales teams, and ensure achievement of Kimpton's short and long term goals. Direct and lead your team to achieve budgeted top-line revenues. Accountable for Sales and Marketing budget to assure appropriate spend. Act as the hotel ambassador by establishing relationships with the community to increase the hotel's exposure. Work tactically with the Director of Revenue Management (DORM), Digital Marketing, and Public Relations teams to ensure a strategically symbolic relationship between all disciplines. Some of your responsibilities include: Provide coaching, mentoring, and training to the sales team, continually assessing their strengths and challenges. Develop marketing and PR initiatives to support sales strategies and activities. Establishes a sense of urgency with the team to understand and anticipate needs. Responsible for working directly with the Regional Director of Sales + Marketing (RDSM) and General Manager in building a clear and credible vision for the hotel. Handles specific accounts assigned by the RDSM. Handles assigned market segment based upon experience and depth of contact base to benefit the hotel. Knowledgeable of competitive set and recommends sales/pricing strategies, service, and product improvements to stay competitive. Responsible for achieving the group rooms and catering revenue budget for hotel. Align with the People & Culture Department (HR), structures, and systems to achieve strategic goals and maximize all revenues. Consistently reviews shifts in market mix with revenue and operations teams and makes deployment/pricing recommendations. Work with IHG Corporate Sellers to communicate specific account needs to impact revenues. Responsible for appropriate identification of key markets and supporting deployment and travel schedule strategies. Responsible for directing all Public Relations efforts including management of the Public Relations firm and collaboration with the Kimpton Home Office PR team. Develop appropriate revenue/production goals with the RDSM's support and approval. Works with DORM and Director of Catering on monthly, quarterly, and annual rooms, budgets, and forecasting. Responsible for management of departmental budgets including forecasting monthly expenses and explanation of variances on P&L. Pulls and analyzes relevant data to develop and recommend appropriate actions. Assist with individual quarterly action plans and quarterly Kimpton Check-Ins for your team. Ensure that accurate and detailed notes/traces of accounts are maintained via Opera and Delphi databases. What You Bring Bachelor's degree in Hotel Administration or Business preferred. 5 years of sales experience. Excellent verbal and written communication skills, computer literacy, and working knowledge of Delphi sales software, Microsoft Office Suite, Tableau etc. Ability to encourage, lead and develop a team by example. Well organized, detail oriented with excellent follow-up and communication skills. Ability to convert vision into specific and tangible actions. Ability to diplomatically deal with difficult situations and people, while exhibiting a consistent level of integrity. Ability to adapt rapidly to evolving market dynamics and needs. Differences make a difference. We are committed to creating a culture that reflects the diversity of our hotel and restaurant guests. With that goal in mind, we encourage each of our employees to understand, accept, and celebrate differences among people. That includes different personalities, lifestyles, work styles, education, and experience. We also welcome and embrace people of all races, ethnicities, ages, religions, physical abilities, sexual orientation, gender identities and genders. For our complete EEO policy click here. Be Yourself. Lead Yourself. Make it Count.

Why We're Here We believe heartfelt, human connections make people's lives better. Especially the people who work here. Our founder, Bill Kimpton rebelled against impersonal, generic hospitality that makes people feel disconnected. He initiated a new boutique hotel standard and environment where people could connect, from the heart. That was the goal then, and it is still our purpose today. Your work here has meaning. You're here to improve the lives of coworkers, guests, owners, communities, and together we make that happen. It's what drives all that we do. Every day you can improve lives in your own, unique way and you can expect the same in return. It all starts with you. How We're Different Our San Francisco-born entrepreneurial spirit and zest for life kick started this culture in 1981, and it shines through to this day. It all flows from you. The lively, rebellious, genuine you - with your diverse background, talents, experiences, and plucky personality - is fully welcome, and celebrated here. Because we know that when people can be themselves at work, they shine. That's what we seek out and celebrate. It's people of all kinds who share a knack for creativity and self-leadership. People who don't need to be told what to do to get things done. People who have an innate passion for making others' lives better. It adds up to a work environment that's a bit quirky, irreverent, exciting, uncommon, empowering, and downright exceptional. Guests feel it; you'll feel it too. What You'll Do In this role, you'll use your knowledge of regional trends, actively respond to financial performance, provide strategic direction for the sales teams, and ensure achievement of Kimpton's short and long term goals. Direct and lead your team to achieve budgeted top-line revenues. Accountable for Sales and Marketing budget to assure appropriate spend. Act as the hotel ambassador by establishing relationships with the community to increase the hotel's exposure. Work tactically with the Director of Revenue Management (DORM), Digital Marketing, and Public Relations teams to ensure a strategically symbolic relationship between all disciplines. Some of your responsibilities include: * Provide coaching, mentoring, and training to the sales team, continually assessing their strengths and challenges. * Develop marketing and PR initiatives to support sales strategies and activities. * Establishes a sense of urgency with the team to understand and anticipate needs. * Responsible for working directly with the Regional Director of Sales + Marketing (RDSM) and General Manager in building a clear and credible vision for the hotel. * Handles specific accounts assigned by the RDSM. * Handles assigned market segment based upon experience and depth of contact base to benefit the hotel. * Knowledgeable of competitive set and recommends sales/pricing strategies, service, and product improvements to stay competitive. * Responsible for achieving the group rooms and catering revenue budget for hotel. * Align with the People & Culture Department (HR), structures, and systems to achieve strategic goals and maximize all revenues. * Consistently reviews shifts in market mix with revenue and operations teams and makes deployment/pricing recommendations. * Work with IHG Corporate Sellers to communicate specific account needs to impact revenues. * Responsible for appropriate identification of key markets and supporting deployment and travel schedule strategies. * Responsible for directing all Public Relations efforts including management of the Public Relations firm and collaboration with the Kimpton Home Office PR team. * Develop appropriate revenue/production goals with the RDSM's support and approval. * Works with DORM and Director of Catering on monthly, quarterly, and annual rooms, budgets, and forecasting. * Responsible for management of departmental budgets including forecasting monthly expenses and explanation of variances on P&L. * Pulls and analyzes relevant data to develop and recommend appropriate actions. * Assist with individual quarterly action plans and quarterly Kimpton Check-Ins for your team. * Ensure that accurate and detailed notes/traces of accounts are maintained via Opera and Delphi databases. What You Bring * Bachelor's degree in Hotel Administration or Business preferred. * 5 years of sales experience. * Excellent verbal and written communication skills, computer literacy, and working knowledge of Delphi sales software, Microsoft Office Suite, Tableau etc. * Ability to encourage, lead and develop a team by example. * Well organized, detail oriented with excellent follow-up and communication skills. * Ability to convert vision into specific and tangible actions. * Ability to diplomatically deal with difficult situations and people, while exhibiting a consistent level of integrity. * Ability to adapt rapidly to evolving market dynamics and needs. Differences make a difference. We are committed to creating a culture that reflects the diversity of our hotel and restaurant guests. With that goal in mind, we encourage each of our employees to understand, accept, and celebrate differences among people. That includes different personalities, lifestyles, work styles, education, and experience. We also welcome and embrace people of all races, ethnicities, ages, religions, physical abilities, sexual orientation, gender identities and genders. For our complete EEO policy click here. Be Yourself. Lead Yourself. Make it Count.

About Us The Courtyard Orlando Lake Buena Vista in the Marriott Village is part of a complex of four Marriott Properties in the Lake Buena Vista area. The Courtyard is located in the center of the magic, right between Walt Disney World and Universal Studios. At HEI, we recognize that our enormous success is solely the result of our greatest asset: Our People. Where people work is a choice. Against that choice, our greatest obligation is to ensure day in and day out that our associates have the compensation and benefits they deserve and industry leading tools, training and support that they need to excel. At HEI, simply said, we honor the privilege of our associates choosing us by investing in and making them more valuable. Don't meet every single requirement of this job? At HEI we are dedicated to building a diverse and inclusive workplace, so if you're excited about this role but your experience doesn't align perfectly with every qualification in the job description, we encourage you to still send in your information. You may be the perfect candidate for this or for other roles within our organization! We value U.S. military experience and invite all qualified military candidates to apply. Overview Manage accounts to achieve guest satisfaction and to solicit past and new business to ensure all revenue goals are achieved or exceeded. Responsible for soliciting new group sales accounts, entertaining, and maintaining relationships with existing accounts to meet and exceed revenue goals in rooms, food, beverage, and room rental. Essential Duties and Responsibilities Solicit new and existing accounts to meet and exceed revenue goals through telephone prospecting, outside sales calls, site inspections and written communication. Advanced level of producing room, banquet, and room rental revenue through directly soliciting business via aggressive prospecting, making presentations, developing contracts, negotiating, and closing sales. Maximize revenue by selling all facets of the hotel, both orally and in written form to previous, current, and potential clients. Handle account details so that all pertinent aspects of solicitation and closing are complete and documented. Coordinate various departments' participation in servicing accounts. Develop and conduct persuasive verbal sales presentations to prospective clients. Prepare information for, meet with, and entertain clients as deemed appropriate by potential business from that account. Communicate both verbally and in writing to provide clear direction to all departments in the hotel to ensure high quality of service to customers. Prepare correspondence to customers, internal booking reports and file maintenance. Participate in daily business review meeting, pre-convention meetings, training and other sales-related meetings as required. Attend trade shows, community events and industry meetings. Advanced knowledge of market trends, competition, and key customers of the hotel. Comply with attendance rules and be available to work on a regular basis. Perform any other job-related duties as assigned. Qualifications and Skills 3+ years of past sales experience preferred. Hotel experience preferred. Advanced knowledge of market trends, competition, and key customers of the hotel. Able to set priorities, plan, organize, and delegate. Must possess computer skills, including, but not limited to, use of Microsoft Word, Excel, and Delphi. Advanced knowledge of sales skills, revenue management, training, and motivation of peers. Knowledge of hotel operations, including marketing plans, security and safety programs, personnel and labor relations, preparation of business plans, repairs, maintenance, budget forecasting, quality assurance programs, hospitality law, and long-range planning. Effective verbal and written communication skills. Ability to adapt communication style to suit different audiences, such as effectively communicating with supervisors, coworkers, public etc. Compensation Tipped/Service Charge Eligible? NoDiscretionary Performance Bonus Eligible? Yes Benefits HEI Hotels and Resorts is committed to providing a comprehensive benefit program that offers you choices for your physical, mental and financial wellness, creating value in your most important investment - you! For your physical and mental wellness we offer competitive Medical and Dental programs through Anthem Blue Cross Blue Shield as well as Vision insurance programs through EyeMed. Our Vacation, Sick and Holiday programs are available for you to rejuvenate with time off. HEI also provides pet insurance through the ASPCA. For your financial wellness, HEI provides a wide array of coverage, including Supplemental, Spousal and Child Life insurance as well as Short and Long-Term Disability plans. Our 401(k) Savings Plan with matching funds, and discounts through our 'YouDecide' and Hotel Room Discount programs provide additional incentives for choosing HEI as the employer of your future. Specific details and eligibility of these programs vary by location and employment status. HEI Hotels and Resorts is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.

About Us The Sheraton Orlando Lake Buena Vista Resort is part of a complex of four Marriott Properties in the Lake Buena Vista area. The Sheraton is located in the center of the magic, right between Walt Disney World and Universal Studios. At HEI, we recognize that our enormous success is solely the result of our greatest asset: Our People. Where people work is a choice. Against that choice, our greatest obligation is to ensure day in and day out that our associates have the compensation and benefits they deserve and industry leading tools, training and support that they need to excel. At HEI, simply said, we honor the privilege of our associates choosing us by investing in and making them more valuable. Don't meet every single requirement of this job? At HEI we are dedicated to building a diverse and inclusive workplace, so if you're excited about this role but your experience doesn't align perfectly with every qualification in the job description, we encourage you to still send in your information. You may be the perfect candidate for this or for other roles within our organization! We value U.S. military experience and invite all qualified military candidates to apply. Overview Manage accounts to achieve guest satisfaction and to solicit past and new business to ensure all revenue goals are achieved or exceeded. Responsible for soliciting new group sales accounts, entertaining, and maintaining relationships with existing accounts to meet and exceed revenue goals in rooms, food, beverage, and room rental. Essential Duties and Responsibilities Solicit new and existing accounts to meet and exceed revenue goals through telephone prospecting, outside sales calls, site inspections and written communication. Advanced level of producing room, banquet, and room rental revenue through directly soliciting business via aggressive prospecting, making presentations, developing contracts, negotiating, and closing sales. Maximize revenue by selling all facets of the hotel, both orally and in written form to previous, current, and potential clients. Handle account details so that all pertinent aspects of solicitation and closing are complete and documented. Coordinate various departments' participation in servicing accounts. Develop and conduct persuasive verbal sales presentations to prospective clients. Prepare information for, meet with, and entertain clients as deemed appropriate by potential business from that account. Communicate both verbally and in writing to provide clear direction to all departments in the hotel to ensure high quality of service to customers. Prepare correspondence to customers, internal booking reports and file maintenance. Participate in daily business review meeting, pre-convention meetings, training and other sales-related meetings as required. Attend trade shows, community events and industry meetings. Advanced knowledge of market trends, competition, and key customers of the hotel. Comply with attendance rules and be available to work on a regular basis. Perform any other job-related duties as assigned. Qualifications and Skills 3+ years of past sales experience preferred. Hotel experience preferred. Advanced knowledge of market trends, competition, and key customers of the hotel. Able to set priorities, plan, organize, and delegate. Must possess computer skills, including, but not limited to, use of Microsoft Word, Excel, and Delphi. Advanced knowledge of sales skills, revenue management, training, and motivation of peers. Knowledge of hotel operations, including marketing plans, security and safety programs, personnel and labor relations, preparation of business plans, repairs, maintenance, budget forecasting, quality assurance programs, hospitality law, and long-range planning. Effective verbal and written communication skills. Ability to adapt communication style to suit different audiences, such as effectively communicating with supervisors, coworkers, public etc. Compensation Tipped/Service Charge Eligible? NoDiscretionary Performance Bonus Eligible? Yes Benefits HEI Hotels and Resorts is committed to providing a comprehensive benefit program that offers you choices for your physical, mental and financial wellness, creating value in your most important investment - you! For your physical and mental wellness we offer competitive Medical and Dental programs through Anthem Blue Cross Blue Shield as well as Vision insurance programs through EyeMed. Our Vacation, Sick and Holiday programs are available for you to rejuvenate with time off. HEI also provides pet insurance through the ASPCA. For your financial wellness, HEI provides a wide array of coverage, including Supplemental, Spousal and Child Life insurance as well as Short and Long-Term Disability plans. Our 401(k) Savings Plan with matching funds, and discounts through our 'YouDecide' and Hotel Room Discount programs provide additional incentives for choosing HEI as the employer of your future. Specific details and eligibility of these programs vary by location and employment status. HEI Hotels and Resorts is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.

Concord Hospitality is hiring a Director of Sales & Marketing to lead sales strategy and drive revenue growth. We're looking for a motivated, service-driven leader with strong relationship-building skills and a creative, team-oriented approach. This role oversees all sales and marketing efforts while supporting our mission to be a "Great Place to Work for All." As a Concord Leader you will be responsible to: * Inspire greatness in your team. * Encourage and support team members to reach their full potential. * Create a work environment that is a Great Place to Work for all. * Lead with integrity, transparency, respect, and professionalism. * Care for your team and their families. Key Responsibilities: * Deliver the highest quality of service to our customers at all times. * Develop and execute strategies to drive business in both new and existing markets. * Establish and maintain strong relationships with clients and business partners. * Guide sales and marketing efforts, including advertising, public relations, and administrative reporting. * Lead sales initiatives in alignment with the property's Marketing Plan. * Understand and monitor industry trends and the competitive landscape. * Analyze financial and market data to support strategic decision-making. * Organize, prioritize, and document work to meet key business deadlines. * Collaborate with internal teams to ensure a unified and consistent customer experience. Qualifications: * Minimum of 3 years' experience as a Director of Sales or in a senior sales leadership role. * Proven success leading, motivating, and managing high-performing sales teams. * Strong written and verbal communication skills. * Excellent organizational and problem-solving abilities. * Prior brand experience and market knowledge preferred. Why Join Concord? At Concord Hospitality, we put our Associates First. We offer competitive wages and a comprehensive benefits package for full-time associates, including: * Medical, dental, vision, life, and disability insurance * 401(k) with company match * Tuition assistance * Discounted hotel stays * Extensive training and career development opportunities We're proud of our unique culture built on our five cornerstones: Quality, Integrity, Community, Profitability, and FUN. Join us in building an inclusive and rewarding workplace where everyone can thrive. "We Are Concord!" We are an equal opportunity employer committed to diversity and inclusion. Salary Range: $124,159 - $155,199

About Us The Courtyard Orlando Lake Buena Vista in the Marriott Village is part of a complex of four Marriott Properties in the Lake Buena Vista area. The Courtyard is located in the center of the magic, right between Walt Disney World and Universal Studios. At HEI, we recognize that our enormous success is solely the result of our greatest asset: Our People. Where people work is a choice. Against that choice, our greatest obligation is to ensure day in and day out that our associates have the compensation and benefits they deserve and industry leading tools, training and support that they need to excel. At HEI, simply said, we honor the privilege of our associates choosing us by investing in and making them more valuable. Don't meet every single requirement of this job? At HEI we are dedicated to building a diverse and inclusive workplace, so if you're excited about this role but your experience doesn't align perfectly with every qualification in the job description, we encourage you to still send in your information. You may be the perfect candidate for this or for other roles within our organization! We value U.S. military experience and invite all qualified military candidates to apply. Overview Manage accounts to achieve guest satisfaction and to solicit past and new business to ensure all revenue goals are achieved or exceeded. Responsible for soliciting new group sales accounts, entertaining, and maintaining relationships with existing accounts to meet and exceed revenue goals in rooms, food, beverage, and room rental. Essential Duties and Responsibilities * Solicit new and existing accounts to meet and exceed revenue goals through telephone prospecting, outside sales calls, site inspections and written communication. * Advanced level of producing room, banquet, and room rental revenue through directly soliciting business via aggressive prospecting, making presentations, developing contracts, negotiating, and closing sales. * Maximize revenue by selling all facets of the hotel, both orally and in written form to previous, current, and potential clients. * Handle account details so that all pertinent aspects of solicitation and closing are complete and documented. Coordinate various departments' participation in servicing accounts. * Develop and conduct persuasive verbal sales presentations to prospective clients. * Prepare information for, meet with, and entertain clients as deemed appropriate by potential business from that account. * Communicate both verbally and in writing to provide clear direction to all departments in the hotel to ensure high quality of service to customers. * Prepare correspondence to customers, internal booking reports and file maintenance. * Participate in daily business review meeting, pre-convention meetings, training and other sales-related meetings as required. * Attend trade shows, community events and industry meetings. * Advanced knowledge of market trends, competition, and key customers of the hotel. * Comply with attendance rules and be available to work on a regular basis. * Perform any other job-related duties as assigned. Qualifications and Skills * 3+ years of past sales experience preferred. * Hotel experience preferred. * Advanced knowledge of market trends, competition, and key customers of the hotel. * Able to set priorities, plan, organize, and delegate. * Must possess computer skills, including, but not limited to, use of Microsoft Word, Excel, and Delphi. Advanced knowledge of sales skills, revenue management, training, and motivation of peers. * Knowledge of hotel operations, including marketing plans, security and safety programs, personnel and labor relations, preparation of business plans, repairs, maintenance, budget forecasting, quality assurance programs, hospitality law, and long-range planning. * Effective verbal and written communication skills. * Ability to adapt communication style to suit different audiences, such as effectively communicating with supervisors, coworkers, public etc. Compensation Tipped/Service Charge Eligible? No Discretionary Performance Bonus Eligible? Yes Benefits HEI Hotels and Resorts is committed to providing a comprehensive benefit program that offers you choices for your physical, mental and financial wellness, creating value in your most important investment - you! For your physical and mental wellness we offer competitive Medical and Dental programs through Anthem Blue Cross Blue Shield as well as Vision insurance programs through EyeMed. Our Vacation, Sick and Holiday programs are available for you to rejuvenate with time off. HEI also provides pet insurance through the ASPCA. For your financial wellness, HEI provides a wide array of coverage, including Supplemental, Spousal and Child Life insurance as well as Short and Long-Term Disability plans. Our 401(k) Savings Plan with matching funds, and discounts through our 'YouDecide' and Hotel Room Discount programs provide additional incentives for choosing HEI as the employer of your future. Specific details and eligibility of these programs vary by location and employment status. HEI Hotels and Resorts is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.

About Us The Sheraton Orlando Lake Buena Vista Resort is part of a complex of four Marriott Properties in the Lake Buena Vista area. The Sheraton is located in the center of the magic, right between Walt Disney World and Universal Studios. At HEI, we recognize that our enormous success is solely the result of our greatest asset: Our People. Where people work is a choice. Against that choice, our greatest obligation is to ensure day in and day out that our associates have the compensation and benefits they deserve and industry leading tools, training and support that they need to excel. At HEI, simply said, we honor the privilege of our associates choosing us by investing in and making them more valuable. Don't meet every single requirement of this job? At HEI we are dedicated to building a diverse and inclusive workplace, so if you're excited about this role but your experience doesn't align perfectly with every qualification in the job description, we encourage you to still send in your information. You may be the perfect candidate for this or for other roles within our organization! We value U.S. military experience and invite all qualified military candidates to apply. Overview Manage accounts to achieve guest satisfaction and to solicit past and new business to ensure all revenue goals are achieved or exceeded. Responsible for soliciting new group sales accounts, entertaining, and maintaining relationships with existing accounts to meet and exceed revenue goals in rooms, food, beverage, and room rental. Essential Duties and Responsibilities * Solicit new and existing accounts to meet and exceed revenue goals through telephone prospecting, outside sales calls, site inspections and written communication. * Advanced level of producing room, banquet, and room rental revenue through directly soliciting business via aggressive prospecting, making presentations, developing contracts, negotiating, and closing sales. * Maximize revenue by selling all facets of the hotel, both orally and in written form to previous, current, and potential clients. * Handle account details so that all pertinent aspects of solicitation and closing are complete and documented. Coordinate various departments' participation in servicing accounts. * Develop and conduct persuasive verbal sales presentations to prospective clients. * Prepare information for, meet with, and entertain clients as deemed appropriate by potential business from that account. * Communicate both verbally and in writing to provide clear direction to all departments in the hotel to ensure high quality of service to customers. * Prepare correspondence to customers, internal booking reports and file maintenance. * Participate in daily business review meeting, pre-convention meetings, training and other sales-related meetings as required. * Attend trade shows, community events and industry meetings. * Advanced knowledge of market trends, competition, and key customers of the hotel. * Comply with attendance rules and be available to work on a regular basis. * Perform any other job-related duties as assigned. Qualifications and Skills * 3+ years of past sales experience preferred. * Hotel experience preferred. * Advanced knowledge of market trends, competition, and key customers of the hotel. * Able to set priorities, plan, organize, and delegate. * Must possess computer skills, including, but not limited to, use of Microsoft Word, Excel, and Delphi. Advanced knowledge of sales skills, revenue management, training, and motivation of peers. * Knowledge of hotel operations, including marketing plans, security and safety programs, personnel and labor relations, preparation of business plans, repairs, maintenance, budget forecasting, quality assurance programs, hospitality law, and long-range planning. * Effective verbal and written communication skills. * Ability to adapt communication style to suit different audiences, such as effectively communicating with supervisors, coworkers, public etc. Compensation Tipped/Service Charge Eligible? No Discretionary Performance Bonus Eligible? Yes Benefits HEI Hotels and Resorts is committed to providing a comprehensive benefit program that offers you choices for your physical, mental and financial wellness, creating value in your most important investment - you! For your physical and mental wellness we offer competitive Medical and Dental programs through Anthem Blue Cross Blue Shield as well as Vision insurance programs through EyeMed. Our Vacation, Sick and Holiday programs are available for you to rejuvenate with time off. HEI also provides pet insurance through the ASPCA. For your financial wellness, HEI provides a wide array of coverage, including Supplemental, Spousal and Child Life insurance as well as Short and Long-Term Disability plans. Our 401(k) Savings Plan with matching funds, and discounts through our 'YouDecide' and Hotel Room Discount programs provide additional incentives for choosing HEI as the employer of your future. Specific details and eligibility of these programs vary by location and employment status. HEI Hotels and Resorts is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.

As the Sales Manager, you will: * Must have experience with Business Travel, Wholesale and Leisure groups. * Always provide the highest levels of customer service to internal partners and external clients. * Respond in a quick, timely, and professional manner to all internal partners and external customers and deliver clear and concise communiqué that is representative of Concord Hospitality via all avenues of communication. * Demonstrate excellent time management, self-motivation and proactive planning, and endeavor to be organizationally savvy with a keen focus on detail. * Satisfactorily maintain existing assigned accounts/segments and work diligently to develop new business for hotel. * Effectively and efficiently monitor and manage all aspects of the pre-event, event, and post-event details: Track, detail, and communicate the particulars of each assigned event and group -- including but not limited to -- room blocks, meeting space, special concessions, group history and other reports, cut-off and other key dates, contract clauses, group resumes, event orders and BEO's, billing details, and other integral aspects of groups and events. * Be willing and able to attend customer functions as needed. * Work with internal and external partners to accurately forecast group rooms and F & B revenues, as well as understand the conditions and strategies that will maximize released space and rooms and impact hotel revenues. * Gain knowledge of hotel's food and beverage products, pricing, and presentation, and learn about the hotel's function space, audio visual, and any other details related to event success. * Consistently attain sales activity goals and individual revenue goals including -- but not limited to -- proactive and reactive calls, tours and appointments required for this position, as outlined by Concord, your RVPSM, and your supervisor. * Learn and use digital sales systems and conceptual sales processes (i.e. Delphi, CI/TY, PMS, sales call process, etc.) and understand the hotel's sales strategies (i.e. Marketing Plan, rates, budgeted goals, etc.). Implement these tools and resources to accomplish individual and team goals and efficiently complete job duties. * Prepared for and participate in all necessary internal meetings, conference calls, reporting, planning, training, and other communications required for this position. * Endeavor to work in a unified and collaborative way -- one that fosters teamwork -- and embody an entrepreneurial spirit that enables one to make the best possible decisions for hotel and achieve the team's overall goals. * Own your career development and be an advocate for training and job opportunities that will allow you to continue to hone and develop your talents, skills, creativity, and personal and professional growth. * Carry out any reasonable requests made by Management and seek to comply with company's policies and procedures. Benefits of Working for Concord Hospitality We offer competitive wages. Full-time associates are eligible to participate in a comprehensive benefit package, which includes medical/dental/vision plans, life insurance, ST/LT disability options, 401K options, tuition assistance, discounted room rates at Concord managed hotels, plus training & development and career advancement opportunities. Why Concord? Concord Hospitality invests in its associates by providing training and development at all levels, from interns to executive leaders. Our "Associate First" culture supports and inspires personal development both within the workplace and beyond. Our associates are what our company is built on, and we are proud to recognize them for their hard work, dedication, and commitment to excellence. We value work life balance, diversity, and our commitment to provide the best customer service and quality accommodations in every market we exist. Concord is built on 5 cornerstones: Quality, Integrity, Community, Profitability and FUN! Our associates say it best with our national company cheer heard throughout North America --- "We Are Concord!" We support diversity and inclusion through our mission to be a "Great Place to Work for All." Salary Range: $25.32 to $31.64 per hour

Opportunity: Business Travel Sales Manager Responsible for the profitable development of revenue for Corporate Transient Sales by proactive sales efforts in retaining and developing existing customers and winning new clients within their assigned industry and geographical sectors. Potential Career Path Senior Sales Manager - Director of Sales Essential Job Functions * To concentrate his/her effort in "selling" rooms andsuites (specialty& hospitality); responsible for targeted revenue goals. * Conduct sales visit and maintain good working relationship with the following: Corporate Travel Managers, Procurement Officers, Business Travel Agents and High End Leisure Agents at travel agency. * Prepare proposals/contracts in a timely fashion; turnaround customer follow-up - 24 hours. * Work closely with Leading Hotels of The World & Hersha National BT Sales team to receive 2013 & 2014 new opportunities & bid requests. Complete all requests by deadlines provided * Build and maintain consistent volume from existing corporate accounts and high end travel agents (consortia and BAR segments). * Write individual sales action plan for this segmentquarterly (monthly when requested). * To be knowledgeable of the competition in the area and our strengths and opportunities. Join pertinent associations (ACTE) andattend a few qualified events annually- networking. * Pass all relevant & detailed information on signed contracts to Reservation/ Revenue Manager to ensure rates are loaded. * Conduct entertainment and site inspection for all customer contacts; especially potential clients. * Review daily arrivals, internet, directories, etc. for future potential business as well as proper tracking. * Sales visit and entertainment with corporate clients;plan local events in order to promote RH to local market (PA luncheons with the local law firms - whom do not use travel agencies. * Recommend qualified FAM trips when relevant and important to increasing market share. * Develop new markets/source of business for Corporate Transient sales. * Generate new ideas for new promotions, partnerships/strategicalliances to build visibility and revenue opportunities. * Facilitate VIP and first time guests with reservations with volume accounts/high end travel agencies * To attend tradeshows, sales trips, industry functions both locally and beyond (mostly East coast in beginning). * Maintain contact with historical and lapsed clients to re-ignite a relationship. * Work additional hours as needed or when requested by management * Take up special assignments instructed by Director of Sales; perform any other job-related duties as assigned. * Assist team in answering phones, especially during the peak hours. Experience * 2-3 years sales experience, preferably in the hospitality industry; preferably corporate sales. * College degree in hospitality or business administration is required. * Extensive experience in similar luxury establishment. * Experience in a similar operational area for a minimum of two years; (corporate sales& high end leisure travel agencies an advantage). * The specific strategic or operational knowledge needed to perform the job. * SalesPro,Delphi & Opera knowledge is a plus; understanding the software(s). * Financial accounting processes. Work Environment and Context * Work indoors in environmentally controlled conditions with external and internal customers. * Stand, use hands to handle, control objects and tools, and use telephone andcomputer systems. * Face to face and indirect contact with the public. * Handle conflict situations as well as dealing with unpleasant, angry, or discourteous people. * Handle cash, other forms of currency and occasionally guests' valuables. * Maintain composure and patience during times of high hotel volume and during emergency situations. * Responsible for work outcomes and results. * Able to communicate well in English. * Comply with Hersha and the hotel brand's guidelines and requirements. What We Believe People Are Our Capability - Hearts That Serve - Only Excellence - Stay Nimble - Own It Source: HHM Hotels

Opportunity: Business Travel Sales Manager Responsible for the profitable development of revenue for Corporate Transient Sales by proactive sales efforts in retaining and developing existing customers and winning new clients within their assigned industry and geographical sectors. Potential Career Path Senior Sales Manager - Director of Sales Essential Job Functions To concentrate his/her effort in “selling” rooms and suites (specialty& hospitality); responsible for targeted revenue goals. Conduct sales visit and maintain good working relationship with the following: Corporate Travel Managers, Procurement Officers, Business Travel Agents and High End Leisure Agents at travel agency. Prepare proposals/contracts in a timely fashion; turnaround customer follow-up - 24 hours. Work closely with Leading Hotels of The World & Hersha National BT Sales team to receive 2013 & 2014 new opportunities & bid requests. Complete all requests by deadlines provided Build and maintain consistent volume from existing corporate accounts and high end travel agents (consortia and BAR segments). Write individual sales action plan for this segment quarterly (monthly when requested). To be knowledgeable of the competition in the area and our strengths and opportunities. Join pertinent associations (ACTE) and attend a few qualified events annually- networking. Pass all relevant & detailed information on signed contracts to Reservation/ Revenue Manager to ensure rates are loaded. Conduct entertainment and site inspection for all customer contacts; especially potential clients. Review daily arrivals, internet, directories, etc. for future potential business as well as proper tracking. Sales visit and entertainment with corporate clients; plan local events in order to promote RH to local market (PA luncheons with the local law firms - whom do not use travel agencies. Recommend qualified FAM trips when relevant and important to increasing market share. Develop new markets/source of business for Corporate Transient sales. Generate new ideas for new promotions, partnerships/strategic alliances to build visibility and revenue opportunities. Facilitate VIP and first time guests with reservations with volume accounts/high end travel agencies To attend tradeshows, sales trips, industry functions both locally and beyond (mostly East coast in beginning). Maintain contact with historical and lapsed clients to re-ignite a relationship. Work additional hours as needed or when requested by management Take up special assignments instructed by Director of Sales; perform any other job-related duties as assigned. Assist team in answering phones, especially during the peak hours. Experience 2-3 years sales experience, preferably in the hospitality industry; preferably corporate sales. College degree in hospitality or business administration is required. Extensive experience in similar luxury establishment. Experience in a similar operational area for a minimum of two years; (corporate sales& high end leisure travel agencies an advantage). The specific strategic or operational knowledge needed to perform the job. SalesPro, Delphi & Opera knowledge is a plus; understanding the software(s). Financial accounting processes. Work Environment and Context Work indoors in environmentally controlled conditions with external and internal customers. Stand, use hands to handle, control objects and tools, and use telephone and computer systems. Face to face and indirect contact with the public. Handle conflict situations as well as dealing with unpleasant, angry, or discourteous people. Handle cash, other forms of currency and occasionally guests' valuables. Maintain composure and patience during times of high hotel volume and during emergency situations. Responsible for work outcomes and results. Able to communicate well in English. Comply with Hersha and the hotel brand's guidelines and requirements. What We Believe People Are Our Capability - Hearts That Serve - Only Excellence - Stay Nimble - Own It About Us HHM Hotels is proud to be an equal-opportunity employer. We do not discriminate on the basis of race, color, gender, gender identity, sexual orientation, marital status, pregnancy, national origin, ancestry, age, religion, disability, veteran status, genetic information, citizenship status, or any other group protected by law. To see other opportunities at this location, click here.

Opportunity: Director of Sales The Hotel Landy is currently seeking a Director of Sales to lead and manage all aspects of the sales operations within the resort. The ideal candidate will have experience in the Orlando-market and demonstrate a track record of success in sales strategy development, team leadership, exceptional customer service delivery, and surpassing financial goals. Your Growth Path Area Director of Sales - Regional Director of Sales - Corporate Director of Sales - VP of Sales Your Focus * Interview, select, train, schedule, coach, and support associates, ensuring they perform in accordance with established brand or hotel standards and consistent with HHM core values. * Use internal and external resources and data to develop strategic plans to incorporate all business segments. * Understand sales and business processes, support corporate and hotel goals and contribute to enhancement of customer value. * Identify customer business requirements and craft customer offers, which result in increased revenue share for the hotel. * Monitor achievement of objectives for the sales team and take appropriate action to correct shortfalls versus the annual marketing plan. * Achieve annual hotel revenue goals as agreed upon and established in the annual budget. * Maintain hotel relationships with key accounts to increase customer satisfaction and account revenue. * Use professional sales techniques to negotiate the best possible terms and conditions that satisfy customer (internal and external) requirements. * Articulate and leverage the benefits of the hotel to close sales opportunities. * Prepare and maintain a current annual marketing plan with measurable and specific initiatives detailed to maintain and grow each business segment. * Accept leadership responsibilities by modeling proper selling techniques, effective development of others and commitment to industry, and personal development. * Develop effective presentations (orally and written) where ideas, opinions, recommendations and conclusions are clearly understood. * Travel locally to conduct outside calls, promote the hotel, and review competition. * Follow sustainability guidelines and practices. * Perform other duties as requested by management. Your Background and Skills * Four-year college degree required; additional/advanced degree coursework in business administration, marketing and communications a plus. * Previous sales experience in a comparable hotel size and scope required with operations experience preferred. * Public relations and community marketing experience required. * Proficient in use of Excel, Word, Delphi and access database tools. * Marriott experience is required. HHM Benefits and Perks * Medical, Dental and Vision Health Insurance * Paid Time Off * 401k Company Match * Free Basic Life Insurance * Travel Discounts * Commuter Transit and Commuter Parking Benefits * Quarterly Bonuses and Incentives * Employee Assistance and Wellness Program * Educational/Professional Development * Technology Reimbursements Work Environment and Context * Work schedule varies and may include occasionally working on holidays, weekends. * Required to sit for extended periods, lift up to 10 pounds, bend, reach, use hands and fingers to operate keyboard. * Moderate travel between hotel and client's locations required. What We Believe People Are Our Capability - Hearts That Serve - Only Excellence - Stay Nimble - Own It Source: HHM Hotels

Opportunity: Director of Sales The Hotel Landy is currently seeking a Director of Sales to lead and manage all aspects of the sales operations within the resort. The ideal candidate will have experience in the Orlando-market and demonstrate a track record of success in sales strategy development, team leadership, exceptional customer service delivery, and surpassing financial goals. Your Growth Path Area Director of Sales - Regional Director of Sales - Corporate Director of Sales - VP of Sales Your Focus Interview, select, train, schedule, coach, and support associates, ensuring they perform in accordance with established brand or hotel standards and consistent with HHM core values. Use internal and external resources and data to develop strategic plans to incorporate all business segments. Understand sales and business processes, support corporate and hotel goals and contribute to enhancement of customer value. Identify customer business requirements and craft customer offers, which result in increased revenue share for the hotel. Monitor achievement of objectives for the sales team and take appropriate action to correct shortfalls versus the annual marketing plan. Achieve annual hotel revenue goals as agreed upon and established in the annual budget. Maintain hotel relationships with key accounts to increase customer satisfaction and account revenue. Use professional sales techniques to negotiate the best possible terms and conditions that satisfy customer (internal and external) requirements. Articulate and leverage the benefits of the hotel to close sales opportunities. Prepare and maintain a current annual marketing plan with measurable and specific initiatives detailed to maintain and grow each business segment. Accept leadership responsibilities by modeling proper selling techniques, effective development of others and commitment to industry, and personal development. Develop effective presentations (orally and written) where ideas, opinions, recommendations and conclusions are clearly understood. Travel locally to conduct outside calls, promote the hotel, and review competition. Follow sustainability guidelines and practices. Perform other duties as requested by management. Your Background and Skills Four-year college degree required; additional/advanced degree coursework in business administration, marketing and communications a plus. Previous sales experience in a comparable hotel size and scope required with operations experience preferred. Public relations and community marketing experience required. Proficient in use of Excel, Word, Delphi and access database tools. Marriott experience is required. HHM Benefits and Perks Medical, Dental and Vision Health Insurance Paid Time Off 401k Company Match Free Basic Life Insurance Travel Discounts Commuter Transit and Commuter Parking Benefits Quarterly Bonuses and Incentives Employee Assistance and Wellness Program Educational/Professional Development Technology Reimbursements Work Environment and Context Work schedule varies and may include occasionally working on holidays, weekends. Required to sit for extended periods, lift up to 10 pounds, bend, reach, use hands and fingers to operate keyboard. Moderate travel between hotel and client's locations required. What We Believe People Are Our Capability - Hearts That Serve - Only Excellence - Stay Nimble - Own It About Us HHM Hotels is proud to be an equal-opportunity employer. We do not discriminate on the basis of race, color, gender, gender identity, sexual orientation, marital status, pregnancy, national origin, ancestry, age, religion, disability, veteran status, genetic information, citizenship status, or any other group protected by law. To see other opportunities at this location, click here.

Opportunity: Catering Sales Manager Sell and service banquet and meeting functions in order to achievecatering department goals. Your Growth Path Sales Manager - Director of Sales - Regional Director of Sales Your Focus * Interview, select, train, schedule, coach, and support associates, ensuring they perform in accordance with established brand or hotel standards and consistent with HHM core values. * Oversee all catering sales, targeted towards existing and new corporate and social markets. * Solicit new business, making prospecting calls and outside client visits. * Maximize revenue by selling all facets of the hotel, both orally, and in written form to previous, current and potential clients. * Handle account details ensuring all pertinent aspects of solicitation and closing are complete and documented. * Service accounts including BEO's, and Group Resumes when necessary. * Prepare information for, meet with, and entertain clients as deemed appropriate to obtaining potential business from that account. * Provide an exceptional level of service and acquire the highest quality of catered products for our clients. * Communicate both verbally and in writing to provide clear direction to staff. * Follow sustainability guidelines and practices related to HHM's EarthView program. * Practice safe work habits, wear protective safety equipment and follow MSDS and OSHA standards. * Perform other duties as requested by management. Your Background and Skills * Associate or bachelor's degree in Hospitality or related industry preferred. * Proven track record in catering and banquet sales required. Work Environment and Context * Work schedule varies and may include working on holidays and weekends. * Requires standing for extended periods, walking, pushing, lifting up to 25 pounds, bending and reaching, stooping, kneeling, or crouching. What We Believe People Are Our Capability - Hearts That Serve - Only Excellence - Stay Nimble - Own It Source: HHM Hotels

Opportunity: Catering Sales Manager Sell and service banquet and meeting functions in order to achieve catering department goals. Your Growth Path Sales Manager - Director of Sales - Regional Director of Sales Your Focus Interview, select, train, schedule, coach, and support associates, ensuring they perform in accordance with established brand or hotel standards and consistent with HHM core values. Oversee all catering sales, targeted towards existing and new corporate and social markets. Solicit new business, making prospecting calls and outside client visits. Maximize revenue by selling all facets of the hotel, both orally, and in written form to previous, current and potential clients. Handle account details ensuring all pertinent aspects of solicitation and closing are complete and documented. Service accounts including BEO's, and Group Resumes when necessary. Prepare information for, meet with, and entertain clients as deemed appropriate to obtaining potential business from that account. Provide an exceptional level of service and acquire the highest quality of catered products for our clients. Communicate both verbally and in writing to provide clear direction to staff. Follow sustainability guidelines and practices related to HHM's EarthView program. Practice safe work habits, wear protective safety equipment and follow MSDS and OSHA standards. Perform other duties as requested by management. Your Background and Skills Associate or bachelor's degree in Hospitality or related industry preferred. Proven track record in catering and banquet sales required. Work Environment and Context Work schedule varies and may include working on holidays and weekends. Requires standing for extended periods, walking, pushing, lifting up to 25 pounds, bending and reaching, stooping, kneeling, or crouching. What We Believe People Are Our Capability - Hearts That Serve - Only Excellence - Stay Nimble - Own It About Us HHM Hotels is proud to be an equal-opportunity employer. We do not discriminate on the basis of race, color, gender, gender identity, sexual orientation, marital status, pregnancy, national origin, ancestry, age, religion, disability, veteran status, genetic information, citizenship status, or any other group protected by law. To see other opportunities at this location, click here.