Supervisor jobs at Hersha Hospitality

- 7780 jobs

Retail & Attractions Supervisor
Great Wolf Lodge 4.2
Traverse City, MI jobs
Pay: $18.50 per hour At Great Wolf, the Retail and Attractions Supervisor brings joy to families through involvement in daily retail and attractions operations. This leadership role is critical in executing on business requirements, supporting the retail and attractions team, and interacting with guest and pack members to enhance their experience and maximize profitability. Essential Duties & Responsibilities Supervises daily retail and attractions operations including gift shops, arcade, attractions, vending, etc. to ensure successful execution of all lodge safety and service standards and completion of daily tasks and assignments Provides coaching, encouragement, and recognition to pack members regularly Understands and champions Great Wolf policies and procedures, and collaborates with Department and Lodge leadership in performance management of the department and its Pack Members Responds to questions or guest concerns and escalates pack/guest feedback to leadership as appropriate Ensures the completion and proper communication/escalation of guest requests and other concerns to the appropriate department Understands and participates in scheduling of staff, execution of labor management and forecasting Conducts daily stand up meetings with retail and attractions pack members to prioritize the day and facilitates feedback from Pack Members Monitors performance of attendants, providing real time feedback and coaching Ensures retail outlets and attractions are organized, and properly stocked for the daily operations; ensures compliance with safety standards Participates in recruitment and selection of talent for retail and attractions Partners with department leaders to develop and execute action plans related to guest service and Pack Member engagement measured through NPS and eNPS Participates with Retail and Attractions leadership in pack performance management including; employee reviews, corrective action, investigations, conflict resolution, etc. Maintains quality operation by ensuring service excellence, adequate inventory levels, and maintaining equipment by troubleshooting and/or calling for repairs Assists in developing, implementing, and monitoring programs ensuring a safe facility that complies with all appropriate regulations--Ergonomics, Emergency Responses, Injury and Illness Prevention, and Hazard Communications Programs Adherence to all standard operating procedures related to the role Basic Qualifications & Skills High School diploma or equivalent experience Minimum of 1 year previous experience in Retail Experience with Microsoft Office and general software systems; proficiency in Excel, Word and Outlook Demonstrated customer service, conflict resolution, employee engagement, retention and team building skills Proficient in both written and spoken English Ability to work flexible schedule including nights, weekends, holidays as needed Desired Qualifications & Traits Associate's degree or higher in hospitality or related field Experience in a previous retail or hospitality leadership role Previous hotel experience, preferably in a large family resort or hotel Physical Requirements Ability to lift 30lbs Ability to stand/sit and walk for long periods of time Ability to bend, stretch and twist Estimated Salary Range: - $18.50 per hour annual base salary An employee's pay position within the salary range will be based on several factors, including, but not limited to, relevant education, qualifications, certifications, experience, skills, seniority, geographic location, performance, travel requirements, revenue-based metrics, any contractual agreements, and business or organizational needs. The range listed is just one component of Great Wolf's total compensation package. Other rewards may include annual bonuses, a Paid Time Off policy, and other perks. Application Instructions: Click on “Apply Now” or chat with a recruiter (bottom of your screen on Great Wolf's website). After a brief application, all qualified applicants will be immediately invited to setup an interview or attend an upcoming hiring event. Position Close Date: Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c) This contractor and subcontractor shall abide by the requirements of 41 CFR 60-1.4(a), 60-300.5(a) and 60-741.5(a). These regulations prohibit discrimination against qualified individuals based on their status as protected veterans or individuals with disabilities, and prohibit discrimination against all individuals based on their race, color, religion, sex, sexual orientation, gender identity, national origin, and for inquiring about, discussing or disclosing compensation. Moreover, these regulations require that covered prime contractors and subcontractors take affirmative action to employ and advance in employment individuals without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status.
$18.5 hourly 2d ago
Part Time Shift Supervisor in Costco
CDS (Club Demonstration Services 3.9
Missoula, MT jobs
We want you to help us shape the future of shopping experiences and deliver on our purpose of connecting people with the products and experiences that enrich their lives. Joining Advantage Solutions means joining a network of 65,000 teammates serving 4,000+ brands and retail customers across 40+ countries. All the while, being provided the opportunities, support, and enrichment you need to grow your career. In this position, you'll drive sales by engaging customers and bringing brands to life by providing live events and sampling to consumers where they live and shop. Additionally, you will provide support to management as needed. What we offer: Competitive wages; $18.50 per hour Growth opportunities abound - We promote from within No prior experience is required as we provide training and team support to help you succeed Additional hours may be available upon request We offer benefits that can be customized to meet your family's needs, including medical, dental, vision, life insurance, supplemental voluntary plans, wellness programs, and access to discounts through Associate Perks Now, about you: Are comfortable interacting with customers and management in a friendly, enthusiastic, and outgoing manner Are 18 years or older Available to work 2-3 shifts per week, including weekends Can lift up to 50 lbs. on a regular basis and stand for up to 6 hours Are comfortable preparing, cooking, and cleaning work area and equipment Have reliable transportation to and from work location Demonstrate excellent customer service and interpersonal skills with our clients, customers and team members Are a motivated self-starter with a strong bias for action and results Work independently, but also possess successful team building skills Have the ability to perform job duties with a safety-first mentality in a retail environment If this sounds like you, we can't wait to learn more about you. Apply Now!
$18.5 hourly 3d ago
Retail Area Supervisor
Six Flags Fiesta Texas 4.1
San Antonio, TX jobs
Year-Round Leadership Role Starting Rate:$18.00 per hour WHAT WE PROVIDE: This is a year-round leadership opportunity that offers a competitive hourly wage and a robust employee perks package: 401(k) with company match Complimentary park admission for employees and their guests Flexible scheduling with a minimum average of 30+ hours per week Access to employee discounts and development programs ROLE OVERVIEW: As a Retail Area Supervisor, you play a key leadership role in supporting the day-to-day operations of our retail stores while fostering a high-performance team culture. This position blends operational execution with people leadership, requiring a hands-on, solutions-driven leader who models integrity, creates strong team dynamics, and drives exceptional guest service. You are expected to lead by example, support team growth, and elevate the overall retail experience. KEY RESPONSIBILITIES WITH EMBEDDED LEADERSHIP EXPECTATIONS: Oversee daily opening and closing procedures, ensuring accuracy, preparedness, and consistency. By leading with presence and reliability, you set the tone for operational success and team accountability. Handle customer concerns, register voids, and transactional issues with urgency and professionalism. You lead with respect and empathy, modeling service recovery excellence for your team. Direct team members in the setup and maintenance of displays and sales areas, creating a visually appealing and guest-ready retail environment. You empower others to take ownership of their workspace and take pride in their contributions. Support scheduling and staffing coordination, including managing call-outs and adjustments. You lead with transparency and clear communication to ensure every shift is covered and every team member feels supported. Coach, mentor, and assist team leads and supervisors, reinforcing expectations and encouraging continuous development. You take an active role in building others up-recognizing strengths, offering feedback, and guiding performance improvement. Perform and guide others through inventory-related tasks using computerized systems. You bring structure and attention to detail while training others to develop the same level of precision. Model strong register operations, executing cash handling accurately and ensuring team members are trained to meet or exceed those standards. You reinforce consistency through real-time feedback and positive reinforcement. Deliver outstanding sales and service by engaging with guests, assisting with purchases, and resolving questions with enthusiasm. You help your team understand how their work contributes to the bigger picture of the guest experience. Maintain a clean, safe, and welcoming work environment, following and enforcing all safety protocols and Six Flags policies. You model safety-conscious behavior and hold others accountable to the same standard. Promote a team culture of integrity, inclusion, and professionalism. You foster open communication, embrace diverse perspectives, and ensure everyone feels valued and heard. Lead store setup and merchandising, ensuring all products are well-stocked, attractively presented, and aligned with visual guidelines. You balance creative display strategies with data-informed sales decisions. Document and respond to team performance issues, using respectful, corrective coaching strategies that focus on improvement and alignment with park values. Support other areas of the Retail Department and assist with cross-functional needs. You lead with flexibility and collaboration, stepping in wherever needed to support park operations. Fulfill additional responsibilities as assigned, demonstrating dependability, initiative, and a guest-first mindset in all areas. WHAT YOU WILL NEED: Must be at least 18 years old Cash handling departments may require a passing score on a math assessment Excellent verbal and written communication skills Strong organizational and interpersonal abilities Ability to train others in proper stocking, setup, and display techniques Comfortable working in a fast-paced, guest-focused environment Ability to work a flexible schedule including weekends, evenings, and holidays LEADERSHIP PRESENCE EXPECTATIONS: As a leader, your visibility and consistency are essential to team success. You are expected to: Be available for most weekends (Friday-Sunday) and at least two weekdays (Monday-Thursday) Arrive prepared and on time to all scheduled shifts Adapt to business needs and help lead through peak periods or staffing challenges Uphold professionalism in demeanor, dress, and interactions at all times REPORTS TO: Retail Full-Time Supervisor and Retail Manager While this job description is intended to be an accurate reflection of the requirements of the job, management reserves the right to add or remove duties when circumstances (e.g., emergencies, changes in workload, rush jobs, or technological developments) dictate. Six Flags is a Drug Free Equal Opportunity Employer. Interested Candidates should apply online at jobs.sixflags.com Park Location: San Antonio, TX - Six Flags Fiesta Texas
$18 hourly 8d ago
Premium Services - Area Supervisor
Six Flags Fiesta Texas 4.1
San Antonio, TX jobs
Year-Round Leadership Role Starting Rate: $18.00 per hour WHAT WE PROVIDE: This is a year-round leadership opportunity at Six Flags Fiesta Texas. The role offers a competitive hourly wage and a full range of benefits: Medical, Dental, and Vision Insurance Paid Time Off (Vacation, Sick Leave, and Jury Duty) 401(k) with company match Complimentary park admission for you and your guests Flexible scheduling with a minimum average of 30+ hours per week Access to exclusive employee perks and professional development ROLE OVERVIEW: As the Premium Services- Area Supervisor, you will lead the daily operations of the Rentals Department, including Stroller/EVC Rentals, Cabana Rentals, Valet Parking, and VIP Tours. This position requires a visible, action-oriented leader who creates an environment of trust, consistency, and exceptional guest service. You'll lead from the front-developing your team, optimizing operations, and modeling a strong commitment to safety, accountability, and inclusion. KEY RESPONSIBILITIES WITH EMBEDDED LEADERSHIP EXPECTATIONS: Oversee the daily Rentals operation by maintaining a safe, efficient, and guest-friendly environment. You will set the example by being present, proactive, and guest-focused in your approach to leadership. Lead all Rentals locations-Stroller/EVC Rentals, Cabanas, Valet Parking, and VIP Tours-by fostering a team culture rooted in respect, collaboration, and operational excellence. You demonstrate leadership by encouraging open communication and supporting the success of each team member. Communicate with guests proactively, especially those with online purchases, using tools like Accesso Reporting. You lead with integrity by ensuring accurate, timely, and helpful communication to enhance the guest experience. Maintain proper staffing levels and create schedules in advance. You model accountability by being organized and responsive to changing business needs while ensuring your team feels supported and informed. Manage labor expenses by monitoring trends and making data-driven decisions that balance guest needs with operational efficiency. You take ownership of outcomes and challenge your team to uphold standards through strong time and task management. Train, coach, and counsel employees, ensuring they are set up to succeed. You lead by developing others-providing regular feedback and recognizing team members' strengths, while offering support where improvement is needed. Motivate and inspire your team to perform at their best each day. Your positive attitude and passion for the guest experience will energize your team and reinforce a high-performance culture. Reinforce a culture of safety and accountability by turning in weekly safety audits, modeling safe behaviors, and ensuring all guidelines are followed. You lead through presence-consistently reinforcing expectations and celebrating safe practices. Perform the responsibilities of all Rentals roles as needed. Whether assisting at the front lines or resolving guest concerns, you embody servant leadership by being willing to jump in wherever needed and supporting your team first. Promote cross-departmental collaboration by being available to support Retail, Games, and other teams. You lead with flexibility, adaptability, and a willingness to contribute to the greater success of the park. Serve as Manager-on-Duty (MOD) during assigned 305 shifts. Your professionalism, poise under pressure, and visible leadership will help keep park operations running smoothly and teams motivated. Model availability and presence, working most weekends and at least two weekdays. You understand that leadership means being visible, accessible, and reliable during peak periods-setting the tone through consistency and accountability. QUALIFICATIONS: Be at least 18 years of age Minimum of 3 years of supervisory experience, preferably in a high-volume or guest-facing environment Successful completion of the Six Flags Fiesta Texas Driver's Training Course TABC (Texas Alcoholic Beverage Commission) certification High School Diploma or equivalent; post-secondary education a plus Proficiency in Microsoft Office (Excel, Word, PowerPoint) Strong organizational, communication, and problem-solving skills Ability to lead, train, and motivate a diverse team in a dynamic environment Willingness to work flexible hours including weekends, holidays, and nights Strong presence, professional demeanor, and guest-first mindset OTHER NOTES: This role includes both indoor and outdoor responsibilities in varying weather conditions Additional duties may be assigned to support overall park operations While this job description is intended to be an accurate reflection of the requirements of the job, management reserves the right to add or remove duties when circumstances (e.g., emergencies, changes in workload, rush jobs, or technological developments) dictate. Six Flags is a Drug Free Equal Opportunity Employer. Interested Candidates should apply online at Jobs.sixflags.com Park Location: San Antonio, TX - Six Flags Fiesta Texas
$18 hourly 8d ago
Retail Supervisor
Six Flags Fiesta Texas 4.1
San Antonio, TX jobs
Job Type: Seasonal Pay Rate: $14/hr. At Six Flags Fiesta Texas, leadership means more than managing a team - it means inspiring excellence, driving results, and creating unforgettable guest experiences. In return, we offer: Free employee admission to any Six Flags park Complimentary tickets for friends and family 25% employee merchandise discount Flexible scheduling Daily and weekly pay option A leadership role where you can grow your impact and your career THE ROLE- LEAD WITH PUPOSE As a Retail Supervisor, you are responsible for the strategic and day-to-day success of multiple retail locations within the park. You lead with integrity, develop high-performing teams, and ensure every guest interaction reflects the values and standards of Six Flags. Through operational excellence and team empowerment, you will maximize revenue, guest satisfaction, and team engagement. YOUR LEADERSHIP IMPACT: Lead with Integrity & Respect: Champion a culture of professionalism, safety, and inclusion. Foster a work environment where every team member feels valued and respected. Set the Example: Demonstrate excellence in service, presentation, and professionalism. Model behavior that inspires pride and accountability. Build and Support a Strong Team: Recruit, onboard, train, and retain team members. Identify individual strengths and develop them through coaching and mentorship. Communicate Clearly and Positively: Share information across all levels of your team. Encourage open dialogue, deliver feedback with clarity and care, and foster a positive feedback culture. Inspire Through Action: Help the team connect their work to the park's success. Bring energy and purpose to each shift and lead with a guest-first mindset. Take Ownership: Drive revenue and manage labor and operational budgets. Set clear expectations and ensure accountability at every level of your team. Develop Yourself and Others: Invest in your growth and that of your team. Provide ongoing feedback and development opportunities, and champion continuous improvement. Availability & Presence: Be consistently present during critical operational hours, including weekends and holidays, to lead by example and provide hands-on support when it's needed most. KEY RESPONSIBILITIES: Oversee daily retail operations across multiple locations with a focus on profitability, efficiency, and guest satisfaction Lead the recruiting, onboarding, and development of Team members, cultivating a high-performance culture Monitor staffing levels and optimize schedules to align with labor budgets and peak guest flow Manage inventory levels, conduct loss prevention audits, and ensure accurate product pricing and merchandising Analyze sales performance, track KPIs, and implement strategies to exceed revenue targets Drive guest experience initiatives that result in improved satisfaction and return visitation Serve as the key liaison between the Retail team and park leadership, advocating for team needs and park priorities Ensure timely and accurate completion of performance reviews, coaching sessions, and corrective actions Lead by example in all areas of safety, operations, and customer service; ensure all team members follow park policies and safety protocols Execute all opening and closing procedures, including cash handling and reconciliation Resolve guest issues promptly and professionally, turning challenges into positive experiences Step into team member and lead roles as needed to support smooth operation WHAT YOU BRING TO THE ROLE: Proven leadership experience in a fast-paced retail, theme park, or guest-service environment Excellent communication, problem-solving, and coaching skills Strong organizational and analytical abilities to manage staffing, sales, and inventory Passion for delivering exceptional guest experiences and developing strong teams Availability to work weekends, evenings, and holidays as required Ability to lift, move, and stock merchandise and stand for extended periods OTHER NOTES: Reports to Retail Manager and Department Head While this job description is intended to be an accurate reflection of the requirements of the job, management reserves the right to add or remove duties when circumstances (e.g., emergencies, changes in workload, rush jobs, or technological developments) dictate. Six Flags is a Drug Free Equal Opportunity Employer. Interested Candidates should apply online at: Jobs.sixflags.com Park Location: San Antonio, TX - Six Flags Fiesta Texas
$14 hourly 8d ago
Aquatics Lead
Six Flags Fiesta Texas 4.1
San Antonio, TX jobs
Job Type: Seasonal Pay Rate: $16.25/hr. This is a seasonal position at Six Flags Fiesta Texas, in San Antonio, TX. It features a competitive hourly rate of $16.25 with perks such as: Free entry to any Six Flags Park for all employees and a guest with each visit, additional complimentary tickets for friends and family, 25% discount of merchandise for all employees, flexible scheduling and daily and weekly pay available. WHAT YOU WILL DO: Lead the way in safety, teamwork, and exceptional service! As an Aquatics Lead, you'll assist Aquatics Area Supervisors in maintaining safe, clean, and efficient water attractions. Provide leadership, training, and guidance to your team, delivering unforgettable experiences for guests and team members. You'll also help plan and support events that drive the goals of Six Flags Fiesta Texas. HOW YOU WILL DO IT: Achieve, receive, and maintain Ellis and Associates Special Facilities deep water lifeguard certification. Adhere to all Ellis and Associates policies and procedures as taught by certified Ellis & Associates instructor. Comply with and enforce all corporate and park safety policies and procedures. Leads by example by performing all duties and responsibilities and promoting teamwork and an ongoing and supportive environment for all Team Members. Provides first class Guest Service to include interaction with Guests who are angry or upset and creates an atmosphere that requires the same of all Team Members. Practices, supports, maintains and enforces a total safety culture. Assists Aquatics Supervisors in completing daily inspections of pools and Emergency Equipment. Performs trainings including Slide Trainings & continuous on-the-job training with all Aquatics Team Members Be the role model that all aquatics team members can look up to, through excelling in all lifeguard skills, guest service, training, slide dispatching procedures and attitude. Follow all tasks assigned by Aquatics Supervisors, and management or as stated in the Standard Operating Procedures. Adhere to Park Attendance Policy as stated in the Team Member Handbook Assures that all lifeguard equipment and supplies are checked daily and replaced if needed. Maintains daily records of attendance, rotations, and daily ride counts. Performs all other duties as assigned or as necessary to support the Aquatics Department and Fiesta Texas. WHAT YOU WILL NEED: At least 16 years old Valid Ellis and Associates Special Facilities Lifeguard license or the ability to obtain one. Clear demonstration of leadership ability. Strong communication, organizational, analytical and time management skills. Must be creative, outgoing, detail oriented, and self-motivated. The availability to work flexible hours and varied shifts including weekdays, weekends, and holidays. The ability to stand and walk for long periods of time outdoors in various weather conditions to include extreme heat and sun. Adequate correctable eyesight for near/far/depth perception. Willingness to cross train for other operational departments and assist same during specific short staffing periods. Able to communicate effectively in the English language including the ability to hear, read, speak and write. A clear demonstration of excellent Guest Service skills and an evident commitment to our Guest First philosophy. A clear commitment to total safety, and a strong, safe background. OTHER NOTES: All other duties assigned or necessary to support the park as a whole. Reports to Aquatics Supervisor While this job description is intended to be an accurate reflection of the requirements of the job, management reserves the right to add or remove duties when circumstances (e.g., emergencies, changes in workload, rush jobs, or technological developments) dictate. Interested Candidates should apply online at Jobs.Sixflags.com Park Location: San Antonio, TX - Six Flags Fiesta Texas
$16.3 hourly 4d ago
Lead Lifeguard
Treasure Island Resort & Casino 4.1
Farmington, MN jobs
Pay Rate: $20.00 an hour ESSENTIAL DUTIES AND RESPONSIBILITIES Direct daily work activities and inspect completed work for conformance to standards Maintain an environment that is safe and pleasant for patrons Fulfill all functions and duties of a lifeguard as needed Conduct monthly in-service or other training sessions Inspect all areas of waterpark, report issues to management Promote, offer instruction or speak to groups about the Waterpark at Treasure Island or other remote locations Assist Manager with developing programs to improve the waterpark and increase patronage Assist with pool admissions and selling merchandise following cash handling procedures Break pool attendants KNOWLEDGE AND CERTIFICATION, SKILLS AND ABILITIES Required Knowledge and Certification: High School Diploma/GED or equivalent experience 2 years of Lifeguard experience, or combination coaching, lifeguard and instructor experience Must possess Red Cross Lifeguard Certification First Aid and CPR certification and preferably AED Preferred Knowledge and Certification: 2 years supervisory experience 2 years cash handling experience Lifeguarding Instructor Course Certification Required Skills: Accurate and detail-oriented Highly organized and ability to adapt quickly to changing priorities Strong computer skills Microsoft Office (Word, Excel and Outlook) and Windows Excellent written, verbal and interpersonal communication skills Excellent problem solving skills Conflict resolution skills Required Abilities: Ability to work fast and efficiently Ability to follow established dress code policies and practice good personal hygiene Ability to interact with guests, coworkers and management in a professional and courteous manner Ability to enthusiastically and professionally sell Waterpark features Ability to speak in a clear, concise and pleasant voice, including projecting across distance in normal and loud situations Ability to hear noises and distress signals Ability to observe all areas of the pool with clear vision Ability to remain focused for extended periods of time in a warm environment Ability to explain and enforce Waterpark safety standards to team members and guests PHYSICAL DEMANDS Must be able to walk, stand and/or exert fast-paced mobility throughout the shift Must have a good sense of balance, and be able to bend and kneel and stoop Must be able to reach and twist routinely Must be able to push, pull and grasp objects routinely Must have manual dexterity necessary to manipulate waterpark features, safety equipment, POS system and administer First Aid Must be able to perform repetitive hand and wrist motions Must be able to navigate stairs and work at high elevations Must have good hand eye coordination Must be able to perform strenuous physical tasks necessary for a water rescue, including swimming quickly, supporting adult body weight while swimming as far as 50 feet, and removing adult body weight from the pool WORKING ENVIRONMENT Work is performed in the Waterpark, which includes flashing lights, frequent loud noises, water and humidity, and pool chemicals, some outdoor work is required and may require going onto the gaming floor which has cigarette smoke Must be willing to work a flexible schedule including all shifts, weekends and holidays Occasionally must deal with angry or hostile individuals High volume direct public contact
$20 hourly 13d ago
Currents Supervisor
Treasure Island Resort & Casino 4.1
Farmington, MN jobs
. Pay Rate: $22.50 an hour an hour with $2.00 an hour additional shift differential on swing and grave shift ESSENTIAL DUTIES AND RESPONSIBILITIES Hire, schedule, train, coach, and evaluate staff and conduct performance reviews Direct daily work activities and inspect completed work for conformance to standards Ensure superior service and cleanliness are provided Answer guests' questions and address concerns Provide accurate and thorough record keeping of personnel, sales and labor Demonstrate thorough knowledge of all positions, policies and procedures Fill in for staff as needed including the point-of-sales system and handling cash and cash equivalents Communicate with staff and management KNOWLEDGE AND CERTIFICATION, SKILLS AND ABILITIES Required Knowledge and Certification: High School Diploma/GED or equivalent experience 1-year supervisory experience in a high-volume ala carte or equivalent style restaurant Required Skills: Accurate and detail-oriented Highly organized and ability to adapt quickly to changing priorities Excellent written, verbal and interpersonal communication skills Above average math skills Preferred Skills: Computer skills Microsoft Office (Word, Excel and Outlook), Windows XP and point-of-sales systems Required Abilities: Ability to work fast and efficiently Ability to follow established dress code policies and practice good personal hygiene Ability to control labor costs Ability to interact with guests, coworkers and management in a professional and courteous manner Ability to serve both internal and external customers Ability to speak in a clear, concise and pleasant voice Ability to independently complete multiple tasks under pressure PHYSICAL DEMANDS Must be able to walk and / or stand and exert fast-paced mobility for periods of up to 8 hours Must have a good sense of balance, and be able to bend and kneel Must be able to reach and twist routinely Must be able to push, pull and grasp objects routinely Must have the ability to independently lift up to 25 pounds occasionally Must be able to perform repetitive hand and wrist motions Must have good eye hand coordination WORKING ENVIRONMENT Work is performed in the restaurant but may require going onto the gaming floor which includes flashing lights, frequent loud noises and cigarette smoke Must be able to work in cramped, tight quarters Must be willing to work a flexible schedule including all shifts, weekends and holidays Occasionally must deal with angry or hostile individuals High volume direct public contact
$22.5 hourly 13d ago
Bar Supervisor
Treasure Island Resort & Casino 4.1
Farmington, MN jobs
. Pay Rate: $22.50 an hour with an additional $2.00 an hour for swing and grave shift ESSENTIAL DUTIES AND RESPONSIBILITIES Directly supervise bartenders, wait staff and bar backs including: Communicate daily objectives to ensure expectations are understood and fulfilled and complete performance management and evaluations Monitor compliance with departmental policies: i.e. alcohol, Info genesis reports and procedures Assist in training of beverage staff, development and implementation of training manuals, policies, procedures and job descriptions Resolve team member and/or guest incidents to maximize performance and satisfaction Schedule staff in accordance with business needs and closely scrutinize payroll KNOWLEDGE AND CERTIFICATION, SKILLS AND ABILITIES Required Knowledge and Certification: High School Diploma/GED or equivalent experience 1 year supervisory experience with high volume, full service restaurant with beverage venues Preferred Knowledge and Certification: Previous casino experience Previous experience with computerized point of sale system Pervious bar experience Required Skills: Accurate and detail-oriented Strong organizational skills Excellent written communication skills Excellent verbal and interpersonal communication skills Excellent problem solving skills Strong leadership skills Preferred Skills: Strong computer skills Microsoft Office (Word, Excel and Outlook) and Windows XP Required Abilities: Ability to work fast and efficiently Ability to follow established dress code policies and practice good personal hygiene Ability to interact with guests, coworkers and management in a professional and courteous manner Ability to independently complete multiple tasks in a professional manner Ability to serve both internal and external customers Ability to speak in a clear, concise and pleasant voice PHYSICAL DEMANDS Must be able to walk and / or stand and sit for long periods throughout the day Must have a good sense of balance and be able to bend and kneel Must be able to push, pull and grasp objects Must have the ability to independently lift up to 25 pounds infrequently Must be able to perform repetitive hand and wrist motions Must have good eye hand coordination WORKING ENVIRONMENT Office, restaurant, gaming floor and convention center environment including flashing lights, frequent loud noises and cigarette smoke Must be willing to work a flexible schedule including all shifts, weekends and holidays Extensive computer use Occasionally must deal with angry or hostile individuals High volume direct public contact
$22.5 hourly 13d ago
Lead Bar Back
Treasure Island Resort & Casino 4.1
Farmington, MN jobs
Pay Rate: $17.50 an hour ESSENTIAL DUTIES AND RESPONSIBILITIES Lead larger projects within the Department as requested by Management Oversee and create the Bar Back deep cleaning schedule Put away liquor and beer deliveries as needed Monitor and replenish respective beverage products: i.e. bottled beer, keg beer, liquor, garnishes, pop premix, pop post mix, CO 2 and ice as necessary Monitor and stock miscellaneous paper supplies as necessary Clean assigned work areas in both the Front of House and Back of House Assist in training of new hires Inspect and/or complete all Concert and Banquet Event set up and tear down to ensure accuracy and completion Maintain established health code standards and procedures Assist bartenders by serving guests in compliance with TIPS(Training for Intervention Procedures) to ensure we follow all legal and safety regulations regarding alcohol service. Ring and complete all transactions accurately, in compliance with department policy and procedures. Provide friendly and efficient service to guests, take orders, and ensure guest satisfaction. Set up and close work stations in compliance with established procedures. KNOWLEDGE AND CERTIFICATION, SKILLS AND ABILITIES Preferred Knowledge and Certification: High School Diploma/GED Previous Bar Back or food and beverage experience Previous cash handling experience Previous experience using a point-of-sales system. Required Skills: Leadership and mentorship capability Accurate and detail-oriented Strong organizational skills Excellent verbal and interpersonal communication skills Strong time management skills Required Abilities: Ability to work fast and efficiently Ability to work independently Ability to follow established dress code policies and practice good personal hygiene Ability to interact with guests, coworkers and management in a professional and courteous manner Ability to work in a high volume environment and handle high-pressure situations PHYSICAL DEMANDS Must be able to walk and / or stand for periods of up to 8 hours Must have a good sense of balance, be able to bend, kneel and stoop Must be able to push, pull and grasp objects daily Must be able to climb a 6 ft. ladder Must have the ability to independently lift 25+ pounds routinely Must be able to perform repetitive hand and wrist motions Must be able to navigate stairs and work at high elevations routinely Must have good eye hand coordination WORKING ENVIRONMENT Office, restaurant, gaming floor and convention center environment including flashing lights, frequent loud noises and cigarette smoke Must be able to work in cramped, tight quarters Must be willing to work a flexible schedule including all shifts, weekends and holidays Occasionally must deal with angry or hostile individuals
$17.5 hourly 13d ago
Bar Supervisor
Treasure Island Resort & Casino 4.1
Cottage Grove, MN jobs
. Pay Rate: $22.50 an hour with an additional $2.00 an hour for swing and grave shift ESSENTIAL DUTIES AND RESPONSIBILITIES Directly supervise bartenders, wait staff and bar backs including: Communicate daily objectives to ensure expectations are understood and fulfilled and complete performance management and evaluations Monitor compliance with departmental policies: i.e. alcohol, Info genesis reports and procedures Assist in training of beverage staff, development and implementation of training manuals, policies, procedures and job descriptions Resolve team member and/or guest incidents to maximize performance and satisfaction Schedule staff in accordance with business needs and closely scrutinize payroll KNOWLEDGE AND CERTIFICATION, SKILLS AND ABILITIES Required Knowledge and Certification: High School Diploma/GED or equivalent experience 1 year supervisory experience with high volume, full service restaurant with beverage venues Preferred Knowledge and Certification: Previous casino experience Previous experience with computerized point of sale system Pervious bar experience Required Skills: Accurate and detail-oriented Strong organizational skills Excellent written communication skills Excellent verbal and interpersonal communication skills Excellent problem solving skills Strong leadership skills Preferred Skills: Strong computer skills Microsoft Office (Word, Excel and Outlook) and Windows XP Required Abilities: Ability to work fast and efficiently Ability to follow established dress code policies and practice good personal hygiene Ability to interact with guests, coworkers and management in a professional and courteous manner Ability to independently complete multiple tasks in a professional manner Ability to serve both internal and external customers Ability to speak in a clear, concise and pleasant voice PHYSICAL DEMANDS Must be able to walk and / or stand and sit for long periods throughout the day Must have a good sense of balance and be able to bend and kneel Must be able to push, pull and grasp objects Must have the ability to independently lift up to 25 pounds infrequently Must be able to perform repetitive hand and wrist motions Must have good eye hand coordination WORKING ENVIRONMENT Office, restaurant, gaming floor and convention center environment including flashing lights, frequent loud noises and cigarette smoke Must be willing to work a flexible schedule including all shifts, weekends and holidays Extensive computer use Occasionally must deal with angry or hostile individuals High volume direct public contact
$22.5 hourly 13d ago
Currents Supervisor
Treasure Island Resort & Casino 4.1
Cottage Grove, MN jobs
. Pay Rate: $22.50 an hour an hour with $2.00 an hour additional shift differential on swing and grave shift ESSENTIAL DUTIES AND RESPONSIBILITIES Hire, schedule, train, coach, and evaluate staff and conduct performance reviews Direct daily work activities and inspect completed work for conformance to standards Ensure superior service and cleanliness are provided Answer guests' questions and address concerns Provide accurate and thorough record keeping of personnel, sales and labor Demonstrate thorough knowledge of all positions, policies and procedures Fill in for staff as needed including the point-of-sales system and handling cash and cash equivalents Communicate with staff and management KNOWLEDGE AND CERTIFICATION, SKILLS AND ABILITIES Required Knowledge and Certification: High School Diploma/GED or equivalent experience 1-year supervisory experience in a high-volume ala carte or equivalent style restaurant Required Skills: Accurate and detail-oriented Highly organized and ability to adapt quickly to changing priorities Excellent written, verbal and interpersonal communication skills Above average math skills Preferred Skills: Computer skills Microsoft Office (Word, Excel and Outlook), Windows XP and point-of-sales systems Required Abilities: Ability to work fast and efficiently Ability to follow established dress code policies and practice good personal hygiene Ability to control labor costs Ability to interact with guests, coworkers and management in a professional and courteous manner Ability to serve both internal and external customers Ability to speak in a clear, concise and pleasant voice Ability to independently complete multiple tasks under pressure PHYSICAL DEMANDS Must be able to walk and / or stand and exert fast-paced mobility for periods of up to 8 hours Must have a good sense of balance, and be able to bend and kneel Must be able to reach and twist routinely Must be able to push, pull and grasp objects routinely Must have the ability to independently lift up to 25 pounds occasionally Must be able to perform repetitive hand and wrist motions Must have good eye hand coordination WORKING ENVIRONMENT Work is performed in the restaurant but may require going onto the gaming floor which includes flashing lights, frequent loud noises and cigarette smoke Must be able to work in cramped, tight quarters Must be willing to work a flexible schedule including all shifts, weekends and holidays Occasionally must deal with angry or hostile individuals High volume direct public contact
$22.5 hourly 13d ago
Bar Supervisor
Treasure Island Resort & Casino 4.1
Northfield, MN jobs
. Pay Rate: $22.50 an hour with an additional $2.00 an hour for swing and grave shift ESSENTIAL DUTIES AND RESPONSIBILITIES Directly supervise bartenders, wait staff and bar backs including: Communicate daily objectives to ensure expectations are understood and fulfilled and complete performance management and evaluations Monitor compliance with departmental policies: i.e. alcohol, Info genesis reports and procedures Assist in training of beverage staff, development and implementation of training manuals, policies, procedures and job descriptions Resolve team member and/or guest incidents to maximize performance and satisfaction Schedule staff in accordance with business needs and closely scrutinize payroll KNOWLEDGE AND CERTIFICATION, SKILLS AND ABILITIES Required Knowledge and Certification: High School Diploma/GED or equivalent experience 1 year supervisory experience with high volume, full service restaurant with beverage venues Preferred Knowledge and Certification: Previous casino experience Previous experience with computerized point of sale system Pervious bar experience Required Skills: Accurate and detail-oriented Strong organizational skills Excellent written communication skills Excellent verbal and interpersonal communication skills Excellent problem solving skills Strong leadership skills Preferred Skills: Strong computer skills Microsoft Office (Word, Excel and Outlook) and Windows XP Required Abilities: Ability to work fast and efficiently Ability to follow established dress code policies and practice good personal hygiene Ability to interact with guests, coworkers and management in a professional and courteous manner Ability to independently complete multiple tasks in a professional manner Ability to serve both internal and external customers Ability to speak in a clear, concise and pleasant voice PHYSICAL DEMANDS Must be able to walk and / or stand and sit for long periods throughout the day Must have a good sense of balance and be able to bend and kneel Must be able to push, pull and grasp objects Must have the ability to independently lift up to 25 pounds infrequently Must be able to perform repetitive hand and wrist motions Must have good eye hand coordination WORKING ENVIRONMENT Office, restaurant, gaming floor and convention center environment including flashing lights, frequent loud noises and cigarette smoke Must be willing to work a flexible schedule including all shifts, weekends and holidays Extensive computer use Occasionally must deal with angry or hostile individuals High volume direct public contact
$22.5 hourly 13d ago
Currents Supervisor
Treasure Island Resort & Casino 4.1
Northfield, MN jobs
. Pay Rate: $22.50 an hour an hour with $2.00 an hour additional shift differential on swing and grave shift ESSENTIAL DUTIES AND RESPONSIBILITIES Hire, schedule, train, coach, and evaluate staff and conduct performance reviews Direct daily work activities and inspect completed work for conformance to standards Ensure superior service and cleanliness are provided Answer guests' questions and address concerns Provide accurate and thorough record keeping of personnel, sales and labor Demonstrate thorough knowledge of all positions, policies and procedures Fill in for staff as needed including the point-of-sales system and handling cash and cash equivalents Communicate with staff and management KNOWLEDGE AND CERTIFICATION, SKILLS AND ABILITIES Required Knowledge and Certification: High School Diploma/GED or equivalent experience 1-year supervisory experience in a high-volume ala carte or equivalent style restaurant Required Skills: Accurate and detail-oriented Highly organized and ability to adapt quickly to changing priorities Excellent written, verbal and interpersonal communication skills Above average math skills Preferred Skills: Computer skills Microsoft Office (Word, Excel and Outlook), Windows XP and point-of-sales systems Required Abilities: Ability to work fast and efficiently Ability to follow established dress code policies and practice good personal hygiene Ability to control labor costs Ability to interact with guests, coworkers and management in a professional and courteous manner Ability to serve both internal and external customers Ability to speak in a clear, concise and pleasant voice Ability to independently complete multiple tasks under pressure PHYSICAL DEMANDS Must be able to walk and / or stand and exert fast-paced mobility for periods of up to 8 hours Must have a good sense of balance, and be able to bend and kneel Must be able to reach and twist routinely Must be able to push, pull and grasp objects routinely Must have the ability to independently lift up to 25 pounds occasionally Must be able to perform repetitive hand and wrist motions Must have good eye hand coordination WORKING ENVIRONMENT Work is performed in the restaurant but may require going onto the gaming floor which includes flashing lights, frequent loud noises and cigarette smoke Must be able to work in cramped, tight quarters Must be willing to work a flexible schedule including all shifts, weekends and holidays Occasionally must deal with angry or hostile individuals High volume direct public contact
$22.5 hourly 13d ago
Lead Lifeguard
Treasure Island Resort & Casino 4.1
Cottage Grove, MN jobs
Pay Rate: $20.00 an hour ESSENTIAL DUTIES AND RESPONSIBILITIES Direct daily work activities and inspect completed work for conformance to standards Maintain an environment that is safe and pleasant for patrons Fulfill all functions and duties of a lifeguard as needed Conduct monthly in-service or other training sessions Inspect all areas of waterpark, report issues to management Promote, offer instruction or speak to groups about the Waterpark at Treasure Island or other remote locations Assist Manager with developing programs to improve the waterpark and increase patronage Assist with pool admissions and selling merchandise following cash handling procedures Break pool attendants KNOWLEDGE AND CERTIFICATION, SKILLS AND ABILITIES Required Knowledge and Certification: High School Diploma/GED or equivalent experience 2 years of Lifeguard experience, or combination coaching, lifeguard and instructor experience Must possess Red Cross Lifeguard Certification First Aid and CPR certification and preferably AED Preferred Knowledge and Certification: 2 years supervisory experience 2 years cash handling experience Lifeguarding Instructor Course Certification Required Skills: Accurate and detail-oriented Highly organized and ability to adapt quickly to changing priorities Strong computer skills Microsoft Office (Word, Excel and Outlook) and Windows Excellent written, verbal and interpersonal communication skills Excellent problem solving skills Conflict resolution skills Required Abilities: Ability to work fast and efficiently Ability to follow established dress code policies and practice good personal hygiene Ability to interact with guests, coworkers and management in a professional and courteous manner Ability to enthusiastically and professionally sell Waterpark features Ability to speak in a clear, concise and pleasant voice, including projecting across distance in normal and loud situations Ability to hear noises and distress signals Ability to observe all areas of the pool with clear vision Ability to remain focused for extended periods of time in a warm environment Ability to explain and enforce Waterpark safety standards to team members and guests PHYSICAL DEMANDS Must be able to walk, stand and/or exert fast-paced mobility throughout the shift Must have a good sense of balance, and be able to bend and kneel and stoop Must be able to reach and twist routinely Must be able to push, pull and grasp objects routinely Must have manual dexterity necessary to manipulate waterpark features, safety equipment, POS system and administer First Aid Must be able to perform repetitive hand and wrist motions Must be able to navigate stairs and work at high elevations Must have good hand eye coordination Must be able to perform strenuous physical tasks necessary for a water rescue, including swimming quickly, supporting adult body weight while swimming as far as 50 feet, and removing adult body weight from the pool WORKING ENVIRONMENT Work is performed in the Waterpark, which includes flashing lights, frequent loud noises, water and humidity, and pool chemicals, some outdoor work is required and may require going onto the gaming floor which has cigarette smoke Must be willing to work a flexible schedule including all shifts, weekends and holidays Occasionally must deal with angry or hostile individuals High volume direct public contact
$20 hourly 13d ago
Lead Lifeguard
Treasure Island Resort & Casino 4.1
Northfield, MN jobs
Pay Rate: $20.00 an hour ESSENTIAL DUTIES AND RESPONSIBILITIES Direct daily work activities and inspect completed work for conformance to standards Maintain an environment that is safe and pleasant for patrons Fulfill all functions and duties of a lifeguard as needed Conduct monthly in-service or other training sessions Inspect all areas of waterpark, report issues to management Promote, offer instruction or speak to groups about the Waterpark at Treasure Island or other remote locations Assist Manager with developing programs to improve the waterpark and increase patronage Assist with pool admissions and selling merchandise following cash handling procedures Break pool attendants KNOWLEDGE AND CERTIFICATION, SKILLS AND ABILITIES Required Knowledge and Certification: High School Diploma/GED or equivalent experience 2 years of Lifeguard experience, or combination coaching, lifeguard and instructor experience Must possess Red Cross Lifeguard Certification First Aid and CPR certification and preferably AED Preferred Knowledge and Certification: 2 years supervisory experience 2 years cash handling experience Lifeguarding Instructor Course Certification Required Skills: Accurate and detail-oriented Highly organized and ability to adapt quickly to changing priorities Strong computer skills Microsoft Office (Word, Excel and Outlook) and Windows Excellent written, verbal and interpersonal communication skills Excellent problem solving skills Conflict resolution skills Required Abilities: Ability to work fast and efficiently Ability to follow established dress code policies and practice good personal hygiene Ability to interact with guests, coworkers and management in a professional and courteous manner Ability to enthusiastically and professionally sell Waterpark features Ability to speak in a clear, concise and pleasant voice, including projecting across distance in normal and loud situations Ability to hear noises and distress signals Ability to observe all areas of the pool with clear vision Ability to remain focused for extended periods of time in a warm environment Ability to explain and enforce Waterpark safety standards to team members and guests PHYSICAL DEMANDS Must be able to walk, stand and/or exert fast-paced mobility throughout the shift Must have a good sense of balance, and be able to bend and kneel and stoop Must be able to reach and twist routinely Must be able to push, pull and grasp objects routinely Must have manual dexterity necessary to manipulate waterpark features, safety equipment, POS system and administer First Aid Must be able to perform repetitive hand and wrist motions Must be able to navigate stairs and work at high elevations Must have good hand eye coordination Must be able to perform strenuous physical tasks necessary for a water rescue, including swimming quickly, supporting adult body weight while swimming as far as 50 feet, and removing adult body weight from the pool WORKING ENVIRONMENT Work is performed in the Waterpark, which includes flashing lights, frequent loud noises, water and humidity, and pool chemicals, some outdoor work is required and may require going onto the gaming floor which has cigarette smoke Must be willing to work a flexible schedule including all shifts, weekends and holidays Occasionally must deal with angry or hostile individuals High volume direct public contact
$20 hourly 13d ago
Lead Bar Back
Treasure Island Resort & Casino 4.1
Cottage Grove, MN jobs
Pay Rate: $17.50 an hour ESSENTIAL DUTIES AND RESPONSIBILITIES Lead larger projects within the Department as requested by Management Oversee and create the Bar Back deep cleaning schedule Put away liquor and beer deliveries as needed Monitor and replenish respective beverage products: i.e. bottled beer, keg beer, liquor, garnishes, pop premix, pop post mix, CO 2 and ice as necessary Monitor and stock miscellaneous paper supplies as necessary Clean assigned work areas in both the Front of House and Back of House Assist in training of new hires Inspect and/or complete all Concert and Banquet Event set up and tear down to ensure accuracy and completion Maintain established health code standards and procedures Assist bartenders by serving guests in compliance with TIPS(Training for Intervention Procedures) to ensure we follow all legal and safety regulations regarding alcohol service. Ring and complete all transactions accurately, in compliance with department policy and procedures. Provide friendly and efficient service to guests, take orders, and ensure guest satisfaction. Set up and close work stations in compliance with established procedures. KNOWLEDGE AND CERTIFICATION, SKILLS AND ABILITIES Preferred Knowledge and Certification: High School Diploma/GED Previous Bar Back or food and beverage experience Previous cash handling experience Previous experience using a point-of-sales system. Required Skills: Leadership and mentorship capability Accurate and detail-oriented Strong organizational skills Excellent verbal and interpersonal communication skills Strong time management skills Required Abilities: Ability to work fast and efficiently Ability to work independently Ability to follow established dress code policies and practice good personal hygiene Ability to interact with guests, coworkers and management in a professional and courteous manner Ability to work in a high volume environment and handle high-pressure situations PHYSICAL DEMANDS Must be able to walk and / or stand for periods of up to 8 hours Must have a good sense of balance, be able to bend, kneel and stoop Must be able to push, pull and grasp objects daily Must be able to climb a 6 ft. ladder Must have the ability to independently lift 25+ pounds routinely Must be able to perform repetitive hand and wrist motions Must be able to navigate stairs and work at high elevations routinely Must have good eye hand coordination WORKING ENVIRONMENT Office, restaurant, gaming floor and convention center environment including flashing lights, frequent loud noises and cigarette smoke Must be able to work in cramped, tight quarters Must be willing to work a flexible schedule including all shifts, weekends and holidays Occasionally must deal with angry or hostile individuals
$17.5 hourly 13d ago
Lead Bar Back
Treasure Island Resort & Casino 4.1
Northfield, MN jobs
Pay Rate: $17.50 an hour ESSENTIAL DUTIES AND RESPONSIBILITIES Lead larger projects within the Department as requested by Management Oversee and create the Bar Back deep cleaning schedule Put away liquor and beer deliveries as needed Monitor and replenish respective beverage products: i.e. bottled beer, keg beer, liquor, garnishes, pop premix, pop post mix, CO 2 and ice as necessary Monitor and stock miscellaneous paper supplies as necessary Clean assigned work areas in both the Front of House and Back of House Assist in training of new hires Inspect and/or complete all Concert and Banquet Event set up and tear down to ensure accuracy and completion Maintain established health code standards and procedures Assist bartenders by serving guests in compliance with TIPS(Training for Intervention Procedures) to ensure we follow all legal and safety regulations regarding alcohol service. Ring and complete all transactions accurately, in compliance with department policy and procedures. Provide friendly and efficient service to guests, take orders, and ensure guest satisfaction. Set up and close work stations in compliance with established procedures. KNOWLEDGE AND CERTIFICATION, SKILLS AND ABILITIES Preferred Knowledge and Certification: High School Diploma/GED Previous Bar Back or food and beverage experience Previous cash handling experience Previous experience using a point-of-sales system. Required Skills: Leadership and mentorship capability Accurate and detail-oriented Strong organizational skills Excellent verbal and interpersonal communication skills Strong time management skills Required Abilities: Ability to work fast and efficiently Ability to work independently Ability to follow established dress code policies and practice good personal hygiene Ability to interact with guests, coworkers and management in a professional and courteous manner Ability to work in a high volume environment and handle high-pressure situations PHYSICAL DEMANDS Must be able to walk and / or stand for periods of up to 8 hours Must have a good sense of balance, be able to bend, kneel and stoop Must be able to push, pull and grasp objects daily Must be able to climb a 6 ft. ladder Must have the ability to independently lift 25+ pounds routinely Must be able to perform repetitive hand and wrist motions Must be able to navigate stairs and work at high elevations routinely Must have good eye hand coordination WORKING ENVIRONMENT Office, restaurant, gaming floor and convention center environment including flashing lights, frequent loud noises and cigarette smoke Must be able to work in cramped, tight quarters Must be willing to work a flexible schedule including all shifts, weekends and holidays Occasionally must deal with angry or hostile individuals
$17.5 hourly 13d ago
Air Operations Supervisor
Collette 3.2
Pawtucket, RI jobs
Collette is seeking a Air Operations Supervisor to join our Air Team. This is a hybrid role based at our Headquarters in Pawtucket RI. Let Us Show You the World There has never been a better time to be in the travel industry. See the world, connect with others, and experience the immersive benefits of one of the trendiest industries when you join the Collette team! As the longest-running tour operator in North America, our family-owned business leads the industry in innovation and expertise. Collette's passionate team works hard to fulfill travel dreams and is always looking for talent that will help to shape the company's future. Being part of the Collette team means having a willingness to grow, a desire to learn and ask questions, and a zest for seeing the world. From giving back to local communities to creating incredible experiences for a world of travelers and being part of a value-oriented team that cares for one another - Collette is all about the people. So, what are you waiting for? Your journey starts here. Job Summary: Reporting to the Manager, Air Operations, this role is responsible for the supervision, administration, and work management of Retail Air Team. Collaborate with Management across departments, including Outside Sales, to generate retail revenue, maintain a healthy profit margin and provide optimum customer service in the retail channel. Exemplify strong time management skills with a focus on operational efficiencies and customer retention. Assume responsibility of first tier air emergency response on and off hours on a rotating basis. Primary Functions: Supervise, train and develop direct subordinates. Hold all subordinates accountable in obtaining each of their strategic tactics. Evaluate performance for all subordinates and provide continuous coaching throughout the year. Compose and deliver year end assessments for all subordinates in adherence to company policy. Work closely with retail air staff and client care center to help resolve any guest issues. Review and follow up on assignments and resolve problems to provide quality customer service. Review customer responses from post-booking survey to determine trends and initiate measures to correct course. Ensure escalated responses are responded to in a timely manner. Assist with general administrative duties such as, but not limited to, scheduling work assignments, tracking productivity and comprehensive department training. Conduct thorough interviews with prospective candidates to assess their qualifications, skills, and cultural fit for the organization. Review air reservations that affect the productivity and proficiency of the department and improve guests' satisfaction. Conduct training sessions to enhance performance and skill among the Retail Air Coordinators as determined by the Manager. Required to work flexible shifts, including some evenings and weekends, to accommodate air requirements and management needs. Prioritize workload and manage multiple priorities to meet expected deadlines. Ensure that all communication, as a representative of Collette, is professional, clear and adheres to policy. Training: Responsible for assisting in training the air department staff, answering inquiries, and monitoring the goals and objectives of the department. Assist with weekly staff meetings to review contacts and enhance overall understanding of rates and carrier restrictions. Assist with cross-training key departments to enhance productivity and proficiency as they relate to air operations. Utilize Collette Connects to communication announcements, news stories and changes to the organization. Knowledge and Skills: Bachelor's degree preferred and encouraged, including opportunities to obtain with approved assistance programs. Two years of experience desired, that is directly related to the duties and responsibilities specified. Ability to supervise and train employees, including organizing, prioritizing, and scheduling work assignments. Ability to foster a cooperative work environment. Skill in customer service and fiscal management. Knowledge of GDS air systems, sales, operations, quality control procedures and reporting documentation requirements. Effective negotiation skills. Ability to communicate effectively, both orally and in writing. Employee development and performance management skills. Ability to make evaluative judgements. Strong interpersonal and communication skills and the ability to work effectively with a wide range of constituencies in a diverse community. Ability to create, compose and edit written materials. Ability to develop, plan, and implement short and long-range goals. Ability to investigate and analyze information and to draw conclusions. Ability to plan and organize to optimize productivity of team. Ability to analyze and solve problems. Maintains assigned work area in safe and orderly condition in accordance with company standards. Comply with all company rules and regulations. Performs other related duties as assigned or directed. Pay range: $43,000 - $58,000
$43k-58k yearly 2d ago
Lead EVS Attendant
Ameristar Casino Resort Spa St. Charles 4.6
Saint Charles, MO jobs
Boyd Gaming Corporation has been successful in gaming jurisdiction in which we operate in the United States and is one of the premier casino entertainment companies in the United States. Never content to rest upon our successes, we will continue to evolve and retain a position of leadership in our industry. Our past success, our current business philosophies and our sound business planning, combine to position Boyd Gaming Corporation to maximize value for our shareholders, our team members and our communities. Job Description The EVS Attendant will maintain the cleanliness and safety of an assigned area throughout a shift. The EVS Attendant will implement the highest degree of professionalism in EVS and adhere to policies, procedures, and guidelines set by the EVS Manager. (These functions are intended as a general illustration of the work performed in this job classification and are not all inclusive for this position) The EVS Attendant will insure that every guest is offered a warm personalized guest experience. Sweep all paper and other trash in an assigned area and dump trash in proper location. The EVS Attendant will clean, dust and wipe down all surfaces in assigned area. Empty and clean all ashtrays in assigned area. The EVS Attendant will use proper safety and care with equipment and tasks for your own safety as well as the guests and fellow team members. Sweep and or mop floors in designated or assigned areas. The EVS Attendant will clean and restock restrooms as volume dictates. Detail cleaning of restrooms or other assigned areas. Chemical use is a necessity. Chemicals include: citrus cleaner, glass cleaner, wood polish, wax, etc. Communication skills are required due to direct guest contact. Other projects or duties as assigned by the supervisor or manager. The EVS Attendant will attend shift and departmental meetings. Follow Company and departmental policies and procedures. The EVS Attendant will follow established key, radio, and chemical procedures. Cross-train in areas as assigned or scheduled. Qualifications (Related education and experience may be interchangeable on a year for year basis) Six (6) months prior experience preferred. Possession of, and ability to obtain and maintain a valid drivers and gaming license within assigned state of employment and other jurisdictions Must successfully pass background check Must successfully pass an alcohol and drug screening Must be 21 years of age Delivers superior internal and external guest service in Boyd Style. Additional Information All your information will be kept confidential according to EEO guidelines. Boyd Gaming is proud to be an Equal Opportunity Employer and does not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state, or local protected class.
$22k-30k yearly est. 4d ago