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Front Office Manager jobs at Hobbs - 41 jobs

  • Senior Customer Support Operations Manager

    Roku 4.9company rating

    Austin, TX jobs

    Teamwork makes the stream work. Roku is changing how the world watches TV Roku is the #1 TV streaming platform in the U.S., Canada, and Mexico, and we've set our sights on powering every television in the world. Roku pioneered streaming to the TV. Our mission is to be the TV streaming platform that connects the entire TV ecosystem. We connect consumers to the content they love, enable content publishers to build and monetize large audiences, and provide advertisers unique capabilities to engage consumers. From your first day at Roku, you'll make a valuable - and valued - contribution. We're a fast-growing public company where no one is a bystander. We offer you the opportunity to delight millions of TV streamers around the world while gaining meaningful experience across a variety of disciplines. About the team Our team ensures that Roku customers get the best possible support, delivered at scale through our outsourced partners. We focus on designing efficient workflows, standardizing processes, and using data to drive continuous improvement. By partnering across CX Platform Strategy, Readiness, Analytics, and BPO teams, we make it easier for customers to get help and for partners to deliver it effectively. About the role Roku is seeking a hands-on Sr Customer Support Operations Manager to lead operational excellence across our outsourced support network. You'll own process design, workflow optimization, and reporting, working closely with internal stakeholders to define improvements that BPO partners execute. This role is ideal for someone who thrives in a fast-paced, data-driven environment and enjoys turning operational insights into action. What you'll be doing Design, document, and standardize workflows, SOPs, and playbooks for outsourced support teams. Lead initiatives to optimize operational workflows, improve efficiency, and reduce customer effort. Define business requirements for tools and tool functionality, partnering with internal teams and Analytics to ensure vendors have the capabilities needed for optimal performance. Collaborate with Analytics stakeholders to build and maintain dashboards that track vendor performance, customer experience, and operational health. Analyze metrics (CSAT, AHT, FCR, etc.) to identify trends, root causes, and opportunities for improvement. Partner daily with BPO operations leaders to implement process updates, troubleshoot issues, and reinforce best practices. Identify opportunities to leverage AI and automation to increase efficiency, reduce manual work, and deliver better customer experiences. Represent Customer Operations in cross-functional initiatives, ensuring vendors are prepared for new features and operational changes. Anticipate future operational needs and scope workflows, processes, and reporting to support growth and efficiency. We're excited if you have 7+ years of experience in customer operations, CX leadership, or contact center management, including working directly with outsourced partners. Experience with consumer hardware devices such as streaming players and smart TVs is preferred but not required. Strong knowledge of CS technology platforms (CRM, telephony, analytics) and experience optimizing workflows using these tools. Experience with Salesforce and Zendesk is preferred. Hands-on experience creating, documenting, and standardizing workflows and operational processes. Proven ability to define business requirements for tools and collaborate with analytics teams to build dashboards and reports that drive daily operational decisions. Looker or Tableau experience preferred but not required. Track record of executing process improvements, efficiency initiatives, and AI-driven optimization in a hands-on capacity. Excellent analytical, problem-solving, and communication skills. Bachelor's degree or equivalent experience. Core Competencies Execution & Delivery: Hands-on with workflows, reporting, and operational improvements. Process Discipline: Document, standardize, and enforce processes to scale operations. Data & AI-Driven: Use analytics and AI insights to drive performance, efficiency, and better customer experience. Vendor Leadership: Partner with BPO teams to ensure high-quality execution. Cross-Functional Collaboration: Work with internal stakeholders to define and implement operational improvements. Customer Focus: Champion initiatives that reduce customer effort and improve experience. Adaptability: Respond quickly to changing priorities, launches, and operational needs. #LI-DH2Our Hybrid Work Approach Roku fosters an inclusive and collaborative environment where teams work in the office Monday through Thursday. Fridays are flexible for remote work except for employees whose roles are required to be in the office five days a week or employees who are in offices with a five day in office policy. Benefits Roku is committed to offering a diverse range of benefits as part of our compensation package to support our employees and their families. Our comprehensive benefits include global access to mental health and financial wellness support and resources. Local benefits include statutory and voluntary benefits which may include healthcare (medical, dental, and vision), life, accident, disability, commuter, and retirement options (401(k)/pension). Our employees can take time off work for vacation and other personal reasons to balance their evolving work and life needs. It's important to note that not every benefit is available in all locations or for every role. For details specific to your location, please consult with your recruiter. Accommodations Roku welcomes applicants of all backgrounds and provides reasonable accommodations and adjustments in accordance with applicable law. If you require reasonable accommodation at any point in the hiring process, please direct your inquiries to **************************. The Roku Culture Roku is a great place for people who want to work in a fast-paced environment where everyone is focused on the company's success rather than their own. We try to surround ourselves with people who are great at their jobs, who are easy to work with, and who keep their egos in check. We appreciate a sense of humor. We believe a fewer number of very talented folks can do more for less cost than a larger number of less talented teams. We're independent thinkers with big ideas who act boldly, move fast and accomplish extraordinary things through collaboration and trust. In short, at Roku you'll be part of a company that's changing how the world watches TV. We have a unique culture that we are proud of. We think of ourselves primarily as problem-solvers, which itself is a two-part idea. We come up with the solution, but the solution isn't real until it is built and delivered to the customer. That penchant for action gives us a pragmatic approach to innovation, one that has served us well since 2002. To learn more about Roku, our global footprint, and how we've grown, visit ************************************ By providing your information, you acknowledge that you want Roku to contact you about job roles, that you have read Roku's Applicant Privacy Notice, and understand that Roku will use your information as described in that notice. If you do not wish to receive any communications from Roku regarding this role or similar roles in the future, you may unsubscribe at any time by emailing WorkforcePrivacy@Roku.com.
    $77k-111k yearly est. Auto-Apply 14h ago
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  • Customer Care/ Order management

    Collabera 4.5company rating

    Deer Park, TX jobs

    Collabera is ranked amongst the top 10 Information Technology (IT) staffing firms in the U.S., with more than $525 million in sales revenue and a global presence that represents approximately 12,000+ professionals across North America (U.S., Canada), Asia Pacific (India, Philippines, Singapore, Malaysia), and Europe (Ireland, Netherlands, Poland, United Kingdom). We support our clients with a strong recruitment model and a sincere commitment to their success, which is why more than 75% of our clients rank us amongst their top three staffing suppliers. Not only are we committed to meeting and exceeding our customer's needs, but also are committed to our employees' satisfaction as well. We believe our employees are the cornerstone of our success and we make every effort to ensure their satisfaction throughout their tenure with Collabera. As a result of these efforts, we have been recognized by Staffing Industry Analysts (SIA) as the “Best Staffing Firm to Work For” for five consecutive years since 2012. Collabera has over 50 offices across the globe with a presence in ten countries and provides staff augmentation, managed services and direct placement services to global 2000 corporations. For consultants and employees, Collabera offers an enriching experience that promotes career growth and lifelong learning. Visit ***************** to learn more about our latest job openings. Awards and Recognition --Staffing Industry Analysts: Best Staffing Firm to Work For (2016, 2015, 2014, 2013, 2012) --Staffing Industry Analysts: Largest U.S. Staffing Firms (2016, 2015, 2014, 2013) --Staffing Industry Analysts: Largest Minority Owned IT Staffing Firm in the US. Job Description Position details: Industry: Oil & Gas Job Title: Customer Care Specialist Location: Deer Park, TX 77536 Role Summary: The Customer Care Specialist will be a critical member of the Customer Care team, having direct and immediate effects on financial performance, growth & customer loyalty. The successful candidate will be responsible for flow quotation , order booking , order managements and customer communications. In this role, the individual will make decisions and drive actions to resolve issues preventing on time completion of quotes and orders under their care. Qualifications Qualifications/ Requirements: Bachelors/Associates degree from an accredited university or college (or High School Diploma / GED with a minimum 4 years of experience in a sales or customer care experience in oil & gas, power, heavy equipment, or automation & controls product planning and/or customer service capacity) Minimum 2 years of sales or customer care experience in oil & gas, power, heavy equipment, or automation & controls Knowledge of Order Management processes SAP ERP Experience strongly preferred Materials Resource Planning (MRP) / Enterprise Resource Planning (ERP) knowledge Additional Information If you want to know more and apply, please connect with: Niraj Singh **************************** ************ ************************************************
    $49k-78k yearly est. Easy Apply 2d ago
  • Strategic Customer Engagements, GTM Deal Lead, GDSP

    Amazon 4.7company rating

    Dallas, TX jobs

    At AWS, the Global Deal Strategy and Programs (GDSP) team drives cloud adoption and business growth through innovative pricing strategies. The organization comprises two specialized teams: Strategic Customer Engagements, which guide transformative deals with industry leaders, and Private Pricing Programs & Experiences, which scales and optimizes pricing solutions across our diverse customer base. Within GDSP, you will develop deep expertise in cloud economics, hone your strategic thinking, and directly impact AWS's market leadership while working with cutting-edge technologies and global clients. Do you have an aptitude for analyzing opportunities and creating high-impact, innovative business deals? Can you take complex scenarios and simplify them down to the essentials while building consensus across broad stakeholder groups? Strategic Customer Engagements (SCE) is seeking a senior Deal Lead to drive engagement and lead the various critical phases of the Deal Cycle (Strategy, Structuring, Negotiations, and Closure) for Strategic Collaborations. This role has Americas responsibility, is highly partner and customer facing, and will work closely with Amazon customers, partners, Partner Network (APN) programs teams, partner segment leaders, and sales leaders. The ideal candidate will possess a deal strategist and negotiator background, and experience in technology sales with customers and partners, and developing Go To Market (GTM) strategic collaborations, and be a proven collaborator across multiple stakeholders including engaging at partner/customer C-suite levels. Strategy: This individual will work with the Partner and Account Team to set objectives, analyze key data and ensure executive alignment and governance. The individual will be able to provide advice on the competitive situation, create an actionable strategy, and lead engagement with the customer. Structure: You will be able to distill business objectives in service of developing and executing deal structures that maximize the value of the opportunity for both customers and AWS. Negotiations: You will be experienced with high-stakes customer negotiations, including commercial aspects of the deal structure. The individual understands the impact of business terms and pricing and can provide alternative solutions to ensure alignment across internal and external stakeholders. Closure: Will be able to bring to closure, in partnership with the customer and partner/account team and legal teams, any contractual/legal matters for the deal, including briefing senior management. Key job responsibilities - Act as trusted advisor and thought leader in the development of the strategy and execution of the sales and GTM deal cycle (strategy, structuring, negotiation, and closure) for strategic, complex, or highly competitive partner and channel opportunities. - Collaborate with finance and analytics teams to produce financial models, risk assessments and performance metrics that will guide each deal, ensuring data-driven decision-making and scalability. - Dive Deep into customers' business needs and obstacles, tailoring deal structures that are mutually beneficial to all parties. - Inspire and influence internal stakeholders, experts and other resources not under direct control, proactively removing obstacles to drive deal momentum and deliver seamless execution. - Facilitate alignment and effective AWS communication within sales team and internal/external key partners/customers and promptly resolve any conflicts to encourage harmonious and productive interaction. - Continuously monitor and analyze industry trends and competitive landscapes to inform deal strategy and identify high-potential opportunities. - Ensure disciplined sales methodology application across management groups, resulting in consistent and accurately forecasted financial results. - Cultivate best practices through analysis and reporting in support of continuous improvement. - Work with key internal stakeholders (e.g. AWS Partner Organization, finance, operations, legal, etc.) as needed. A day in the life SCE is a specialized global deal team that engages with commercial and public sector customers on deal strategy, structuring, and negotiations through contractual closure for transformational, strategic, large, complex, and/or highly competitive opportunities such as GenAI. This is a unique opportunity to engage with AWS customers on strategic opportunities, increase the growth of AWS (Americas/EMEA/APJ), and to establish AWS as their key cloud technology provider. These opportunities range across industry verticals, such as Financial Services, Telecommunications, Media & Entertainment, Energy, Healthcare Life Sciences, Automotive and Manufacturing, and Public Sector, and customer size (from start-ups to enterprise customers). These engagements may also involve Pan-Amazon and AWS go-to-market opportunities involving close partnership between the SCE team and other Amazon and AWS stakeholders. About the team Diverse Experiences Amazon values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn't followed a traditional path, or includes alternative experiences, don't let it stop you from applying. Why AWS Amazon Web Services (AWS) is the world's most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating - that's why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses. Work/Life Balance We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there's nothing we can't achieve in the cloud. Inclusive Team Culture Here at AWS, it's in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences, inspire us to never stop embracing our uniqueness. Mentorship and Career Growth We're continuously raising our performance bar as we strive to become Earth's Best Employer. That's why you'll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional. Basic Qualifications - 12+ years of technology related deal team or complex sales environment experience - 5+ years of experience in business consulting, GTM/strategic collaboration deals with technology and/or services partners Preferred Qualifications - Advanced degree or equivalent relevant experience - Direct field experience and knowledge of AWS products and services - Demonstrated success in structuring, negotiating, and closing large-scale, high-impact partnership deals - Proven track record of managing and streamlining complex processes with a close attention to detail - Understanding of the Global/SI business model and ISV partnerships - Strong written and verbal presentation skills and the ability to articulate complex concepts to cross-functional audiences. Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status. Los Angeles County applicants: Job duties for this position include: work safely and cooperatively with other employees, supervisors, and staff; adhere to standards of excellence despite stressful conditions; communicate effectively and respectfully with employees, supervisors, and staff to ensure exceptional customer service; and follow all federal, state, and local laws and Company policies. Criminal history may have a direct, adverse, and negative relationship with some of the material job duties of this position. These include the duties and responsibilities listed above, as well as the abilities to adhere to company policies, exercise sound judgment, effectively manage stress and work safely and respectfully with others, exhibit trustworthiness and professionalism, and safeguard business operations and the Company's reputation. Pursuant to the Los Angeles County Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records. Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records. Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit ********************************************************* for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner. Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $153,000/year in our lowest geographic market up to $252,900/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. This position is eligible for variable pay via a sales compensation plan. These plans pay according to achievement level against sales targets and/or business objectives. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit ******************************************************* . This position will remain posted until filled. Applicants should apply via our internal or external career site.
    $153k-252.9k yearly 60d+ ago
  • Channel Team Manager

    Fortinet 4.8company rating

    Plano, TX jobs

    The Channel Team Manager will be responsible for management of a team of Channel Account Managers (CAMs), whose responsibility is to build and promote Fortinet's position as the worldwide leader in cybersecurity through selling, enablement, and training to and through our authorized partner community. A successful Channel Team Manager will possess a combination of strong leadership, sales acumen, forecasting, and business development skills. They will be accountable for managing the team and partners within the guidelines of Fortinet's channel programs, spearheading new business development, and successfully developing alliances with key internal stakeholders and distributor partners. They will motivate, educate, and train the team, focusing on effective strategic business planning, account penetration, and the benefits of selling the full Fortinet portfolio. Responsibilities: Lead and mentor a team of CAMs: Lead by example, demonstrating strong character, integrity, and teamwork while providing coaching, guidance, and performance feedback to the team to ensure they meet their objectives. Oversee reseller partnerships: Manage partnerships in accordance with Fortinet's channel programs and policies. Enable partners: Motivate, educate, and train authorized partners on Fortinet's products, programs, technologies, and selling strategies. Contribute to revenue targets: Meets DLB (distributed-led business) revenue growth goals for the US region. Develop business plans: Build business plans that focus on increasing market penetration, promoting the full Fortinet portfolio, and align with both Fortinet and our partner's objectives. Drive Fortinet's position in the market: Promote the company's standing as a leader in cybersecurity through the partner community. Manage partner relationships: Build strategic relationships with partner executives and key stakeholders to grow mindshare and revenue. Track and measure success: Generate detailed, clear, and accurate forecasts, data analysis, and KPI reporting. Collaborate: Work cross-functionally with Fortinet's field sales leadership, engineering team, and authorized distributors to align efforts and drive growth. Ability to travel up to 50%. Required Skills People management experience: 2+ years of experience managing, mentoring, and retaining a high-performing channel sales team. Track record of success: History of achieving sales targets and driving revenue growth through channel partners. Strategic business planning: Expertise in creating and executing business plans focused on market penetration and meeting revenue targets. Communication and interpersonal skills: The ability to communicate clearly and build strong relationships with partners, team members, and internal stakeholders is essential. Industry knowledge: A deep understanding of the cybersecurity market and Fortinet's product portfolio is required for motivating and training partners. Adaptability and problem-solving: The manager must be able to adapt to a fast-paced environment and resolve conflicts that arise in the partner channel. Channel knowledge: Experience working in a two-tier distribution channel sales partner model. Deep knowledge of Microsoft Office suite of tools (particularly MS Excel). Knowledge of Salesforce.com and Tableau (preferred). Master's degree in business administration, marketing or related field (preferred).
    $85k-107k yearly est. Auto-Apply 60d+ ago
  • Channel Team Manager

    Fortinet Inc. 4.8company rating

    Plano, TX jobs

    The Channel Team Manager will be responsible for management of a team of Channel Account Managers (CAMs), whose responsibility is to build and promote Fortinet's position as the worldwide leader in cybersecurity through selling, enablement, and training to and through our authorized partner community. A successful Channel Team Manager will possess a combination of strong leadership, sales acumen, forecasting, and business development skills. They will be accountable for managing the team and partners within the guidelines of Fortinet's channel programs, spearheading new business development, and successfully developing alliances with key internal stakeholders and distributor partners. They will motivate, educate, and train the team, focusing on effective strategic business planning, account penetration, and the benefits of selling the full Fortinet portfolio. Responsibilities: * Lead and mentor a team of CAMs: Lead by example, demonstrating strong character, integrity, and teamwork while providing coaching, guidance, and performance feedback to the team to ensure they meet their objectives. * Oversee reseller partnerships: Manage partnerships in accordance with Fortinet's channel programs and policies. * Enable partners: Motivate, educate, and train authorized partners on Fortinet's products, programs, technologies, and selling strategies. * Contribute to revenue targets: Meets DLB (distributed-led business) revenue growth goals for the US region. * Develop business plans: Build business plans that focus on increasing market penetration, promoting the full Fortinet portfolio, and align with both Fortinet and our partner's objectives. * Drive Fortinet's position in the market: Promote the company's standing as a leader in cybersecurity through the partner community. * Manage partner relationships: Build strategic relationships with partner executives and key stakeholders to grow mindshare and revenue. * Track and measure success: Generate detailed, clear, and accurate forecasts, data analysis, and KPI reporting. * Collaborate: Work cross-functionally with Fortinet's field sales leadership, engineering team, and authorized distributors to align efforts and drive growth. * Ability to travel up to 50%. Required Skills * People management experience: 2+ years of experience managing, mentoring, and retaining a high-performing channel sales team. * Track record of success: History of achieving sales targets and driving revenue growth through channel partners. * Strategic business planning: Expertise in creating and executing business plans focused on market penetration and meeting revenue targets. * Communication and interpersonal skills: The ability to communicate clearly and build strong relationships with partners, team members, and internal stakeholders is essential. * Industry knowledge: A deep understanding of the cybersecurity market and Fortinet's product portfolio is required for motivating and training partners. * Adaptability and problem-solving: The manager must be able to adapt to a fast-paced environment and resolve conflicts that arise in the partner channel. * Channel knowledge: Experience working in a two-tier distribution channel sales partner model. * Deep knowledge of Microsoft Office suite of tools (particularly MS Excel). * Knowledge of Salesforce.com and Tableau (preferred). * Master's degree in business administration, marketing or related field (preferred).
    $85k-107k yearly est. Auto-Apply 60d+ ago
  • Customer Support Manager

    Safran Group 4.1company rating

    Grand Prairie, TX jobs

    • Develop strong relationships with SafranHE USA customers in which the following can be accomplished: • Promote and sell Safran HE products and services • Develop customer loyalty • Ensure customer satisfaction • Provide accurate and timely reporting on SafranHE support, market indices and sales activities • Acts as lead liaison for the customers, coordinating with internal SafranHE teams and other Safran teams to support customers as well as contract requirements (when applicable) • Responsible to lead the SafranHE team's effort to meet customer expectations through development and leadership of action plans. • Provide follow-up to customer questions and concerns, preferably anticipate them and manage the fulfillment of SafranHE/Customer respective and agreed commitments. • Negotiate, manage, record and track commercial gestures and discount with the customer in accordance with SafranHE requirements • Maintain and Report Customer Metrics (KPI's) as well as sales and account management • Record all meaningful customer interactions and associated action items in SafranHE's FLY customer resource management tool. • Ensure that the assigned customers in the CSM territory are denoted correctly in FLY and that the data is reviewed quarterly for correctness based on customer activity, fleet changes and personnel changes. • Promote and sell SafranHE products and services to new, existing and potential SafranHE customers utilizing the Sales Support Kit and other SafranHE programs available. Track potential sales opportunities and report monthly on progress. • Ensure all bill backs for the customers in the assigned territory are handled quickly and efficiently. • Responsible for developing, maintaining, and tracking a travel budget relative to the territory assigned. • Represent SafranHE in customer program reviews, key industry related conferences and interface meetings. • Review solicitations, request for quotes, warranty and provisioning request and assure responses consistent with existing contract by supporting SafranHE team. • Develop commercial proposals as requested by customer with support of corporate teams. • Monitors and reviews production and MRO schedules to ensure contractual delivery schedules are met. • Identify opportunities to develop new business with existing and potential Customers. • Customer Service Managers will be required to report on their assigned territory on a quarterly basis. At a minimum, the CSM will demonstrate ample customer interaction based on site visits, email and telephone conversations. The subject of these interactions is to be reflected in FLY reports, sales activity reports and financial data regarding the customer's activity with SafranHE. A large part of the CSM's yearly performance will be based on the deliverables presented quarterly. • Works with managers, Customer Service Representatives, Field Service Representatives and Service engineering to ensure customer s Job Requirements * Minimum five years' experience directly related to customer support preferably in aerospace products and services. • Strong leadership and initiative. • Culture of change and continuous improvement. • Capacity to negotiate in a very sensitive environment with multiple decision makers. • Strategic vision on how to impact relationship and customer satisfaction. • Ability to develop meaningful scorecards / KPIs to ensure that performance (financial, support …) as well as customer satisfaction are well measured and driven to expectation. • Capacity to develop action plans to meet KPIs target. • Ability to anticipate and react to potential issues in a timely manner and develop needed action plans through the complete Safran community. • Advanced Professional - Knowledge of professional practices, sources of information, and rules and regulations can be applied immediately. • Experience in contract negotiation and contract management would be appreciated. • Advanced - Microsoft Office: Outlook, Word, Excel, PowerPoint
    $79k-108k yearly est. 29d ago
  • Customer Support Manager

    Safran 4.1company rating

    Grand Prairie, TX jobs

    **Job details** **General information** **Entity** Safran is an international high-technology group, operating in the aviation (propulsion, equipment and interiors), defense and space markets. Its core purpose is to contribute to a safer, more sustainable world, where air transport is more environmentally friendly, comfortable and accessible. Safran has a global presence, with 100,000 employees and sales of 27.3 billion euros in 2024, and holds, alone or in partnership, world or regional leadership positions in its core markets. Safran is in the 2nd place in the aerospace and defense industry in TIME magazine's "World's best companies 2024" ranking. Safran Helicopter Engines is the world's leading manufacturer of helicopter engines, with more than 75,000 produced since being founded. It offers the widest range of helicopter turboshafts in the world and has more than 2,500 customers in 155 countries. **Reference number** 2025-164200 **Job details** **Domain** Programs / Customer Relations **Job field / Job profile** Sales / marketing - Sales **Job title** Customer Support Manager **Employment type** Permanent **Professional category** Professional, Engineer & Manager **Part time / Full time** Full-time **Job description** - Develop strong relationships with SafranHE USA customers in which the following can be accomplished: - Promote and sell Safran HE products and services - Develop customer loyalty - Ensure customer satisfaction - Provide accurate and timely reporting on SafranHE support, market indices and sales activities - Acts as lead liaison for the customers, coordinating with internal SafranHE teams and other Safran teams to support customers as well as contract requirements (when applicable) - Responsible to lead the SafranHE team's effort to meet customer expectations through development and leadership of action plans. - Provide follow-up to customer questions and concerns, preferably anticipate them and manage the fulfillment of SafranHE/Customer respective and agreed commitments. - Negotiate, manage, record and track commercial gestures and discount with the customer in accordance with SafranHE requirements - Maintain and Report Customer Metrics (KPI's) as well as sales and account management - Record all meaningful customer interactions and associated action items in SafranHE's FLY customer resource management tool. - Ensure that the assigned customers in the CSM territory are denoted correctly in FLY and that the data is reviewed quarterly for correctness based on customer activity, fleet changes and personnel changes. - Promote and sell SafranHE products and services to new, existing and potential SafranHE customers utilizing the Sales Support Kit and other SafranHE programs available. Track potential sales opportunities and report monthly on progress. - Ensure all bill backs for the customers in the assigned territory are handled quickly and efficiently. - Responsible for developing, maintaining, and tracking a travel budget relative to the territory assigned. - Represent SafranHE in customer program reviews, key industry related conferences and interface meetings. - Review solicitations, request for quotes, warranty and provisioning request and assure responses consistent with existing contract by supporting SafranHE team. - Develop commercial proposals as requested by customer with support of corporate teams. - Monitors and reviews production and MRO schedules to ensure contractual delivery schedules are met. - Identify opportunities to develop new business with existing and potential Customers. - Customer Service Managers will be required to report on their assigned territory on a quarterly basis. At a minimum, the CSM will demonstrate ample customer interaction based on site visits, email and telephone conversations. The subject of these interactions is to be reflected in FLY reports, sales activity reports and financial data regarding the customer's activity with SafranHE. A large part of the CSM's yearly performance will be based on the deliverables presented quarterly. - Works with managers, Customer Service Representatives, Field Service Representatives and Service engineering to ensure customer s **Candidate skills & requirements** - Minimum five years' experience directly related to customer support preferably in aerospace products and services. - Strong leadership and initiative. - Culture of change and continuous improvement. - Capacity to negotiate in a very sensitive environment with multiple decision makers. - Strategic vision on how to impact relationship and customer satisfaction. - Ability to develop meaningful scorecards / KPIs to ensure that performance (financial, support ...) as well as customer satisfaction are well measured and driven to expectation. - Capacity to develop action plans to meet KPIs target. - Ability to anticipate and react to potential issues in a timely manner and develop needed action plans through the complete Safran community. - Advanced Professional - Knowledge of professional practices, sources of information, and rules and regulations can be applied immediately. - Experience in contract negotiation and contract management would be appreciated. - Advanced - Microsoft Office: Outlook, Word, Excel, PowerPoint **Annual salary** To be confirmed **Job location** **Job location** North America, United States, Texas **City (-ies)** Grand Prairie **Applicant criteria** **Minimum education level achieved** Bachelor's Degree **Minimum experience level required** More than 5 years **ITAR Controlled Position: Select "Yes" if role requires U.S. citizenship/permanent residency** No
    $79k-108k yearly est. 60d+ ago
  • Team Manager, Private Asset Operations

    LP Analyst 4.8company rating

    Dallas, TX jobs

    LP Analyst is a leading independent private asset cloud-based analytics and consulting solutions firm that works closely with many of the industry's most prominent institutional investors (LPs) and fund managers (GPs) to get better, more actionable decision-making intelligence into the hands of today's demanding investors. Our firm truly sits at the intersection of private asset analytics and consulting which means we take both a highly quantitative and qualitative approach to tackling big challenges and developing cutting-edge solutions for our clients. For a Team Lead, this means not only leading teams to ensure the effective processing and analysis of private asset data across a wide range of strategies but also an opportunity to optimize workflows to deliver quality services for key decision makers at our client's investment programs, including private asset leads and chief investment officers. If you are a high achiever with a passion for leading teams and business functions to success and optimizing processes within the private asset analytics and consulting landscape while also being part of a strong, motivated and innovative team of forward-thinking professionals, LP Analyst might be the right place for you. LP Analyst encourages and promotes diversity within its team. Women, minorities, people with disabilities, veterans and members of all underrepresented groups are strongly encouraged to apply. Job Summary LP Analyst is seeking a proactive and people-focused Team Manager to oversee a functional team within our portfolio monitoring operations. Team Managers play a critical role in guiding day-to-day execution, driving process efficiency, and developing team members to ensure high-quality deliverables for our clients. This role combines operational oversight, workflow improvement, and hands-on coaching to foster a high-performing and engaged team. Team Managers partner closely with other functional leaders and senior management to align team activities with firm objectives, continuously enhance internal processes, and support the firm's growth and evolving service model. Responsibilities and Duties Lead and manage an existing small-to-medium-sized team focused on a specific function within LP Analyst's portfolio monitoring process, providing guidance and support to ensure high performance and foster engagement Oversee the operations of the function, ensuring timely and accurate execution of tasks Develop and implement efficient workflows and processes to optimize team productivity, continuously iterating as the firm evolves Identify and address skills gaps within the team through regular 1:1s, constructive feedback, and individualized development support - escalating performance issues when applicable - as well as providing supplemental training opportunities for the broader team Coordinate with other functional leads and senior management on team and function performance, escalating as needed Qualifications and Skills Bachelor's degree preferred, with a GPA of 3.0 or higher 2-5 years of experience in project management or team leadership roles Proficiency with the Microsoft Office suite Strong organizational skills and high attention to detail Excellent multitasking abilities Exceptional written and verbal communication and interpersonal skills, with the ability to provide constructive feedback and effectively develop the team to meet performance expectations over time High self-motivation, with the ability to learn quickly and take on increased leadership responsibilities Ability to fit within a growing firm that is continuously improving its processes Positive attitude, energy, and overall enthusiasm, with a commitment to firm goals Experience in financial services is a plus Why LP Analyst? Comprehensive onboarding and training programs, including a structured Private Asset Training Program and regular business/industry teach-ins Early opportunities for advancement for top-performing analysts Opportunity to build valuable professional skills early in your career, including communication, organization, and leadership, by working on a dynamic and growing team with cross-functional exposure Exposure to a wide range of strategies (private equity, venture capital, real estate, infrastructure, credit), with the opportunity to specialize in areas of interest High-impact role providing transparency to the world's leading institutional investors Collaborative, high-performing team culture with smart, supportive colleagues Company-sponsored 401(k) plan, healthcare, and dental insurance Competitive compensation and fully paid parental leave Generous paid time off that increases with tenure, plus an annual volunteer day Casual dress code, frequent team events, and a downtown Dallas office with paid parking, free snacks, and other perks
    $83k-120k yearly est. Auto-Apply 60d+ ago
  • Team Manager, Private Asset Operations

    LP Analyst 4.8company rating

    Dallas, TX jobs

    Job Description LP Analyst is a leading independent private asset cloud-based analytics and consulting solutions firm that works closely with many of the industry's most prominent institutional investors (LPs) and fund managers (GPs) to get better, more actionable decision-making intelligence into the hands of today's demanding investors. Our firm truly sits at the intersection of private asset analytics and consulting which means we take both a highly quantitative and qualitative approach to tackling big challenges and developing cutting-edge solutions for our clients. For a Team Lead, this means not only leading teams to ensure the effective processing and analysis of private asset data across a wide range of strategies but also an opportunity to optimize workflows to deliver quality services for key decision makers at our client's investment programs, including private asset leads and chief investment officers. If you are a high achiever with a passion for leading teams and business functions to success and optimizing processes within the private asset analytics and consulting landscape while also being part of a strong, motivated and innovative team of forward-thinking professionals, LP Analyst might be the right place for you. LP Analyst encourages and promotes diversity within its team. Women, minorities, people with disabilities, veterans and members of all underrepresented groups are strongly encouraged to apply. Job Summary LP Analyst is seeking a proactive and people-focused Team Manager to oversee a functional team within our portfolio monitoring operations. Team Managers play a critical role in guiding day-to-day execution, driving process efficiency, and developing team members to ensure high-quality deliverables for our clients. This role combines operational oversight, workflow improvement, and hands-on coaching to foster a high-performing and engaged team. Team Managers partner closely with other functional leaders and senior management to align team activities with firm objectives, continuously enhance internal processes, and support the firm's growth and evolving service model. Responsibilities and Duties Lead and manage an existing small-to-medium-sized team focused on a specific function within LP Analyst's portfolio monitoring process, providing guidance and support to ensure high performance and foster engagement Oversee the operations of the function, ensuring timely and accurate execution of tasks Develop and implement efficient workflows and processes to optimize team productivity, continuously iterating as the firm evolves Identify and address skills gaps within the team through regular 1:1s, constructive feedback, and individualized development support - escalating performance issues when applicable - as well as providing supplemental training opportunities for the broader team Coordinate with other functional leads and senior management on team and function performance, escalating as needed Qualifications and Skills Bachelor's degree preferred, with a GPA of 3.0 or higher 2-5 years of experience in project management or team leadership roles Proficiency with the Microsoft Office suite Strong organizational skills and high attention to detail Excellent multitasking abilities Exceptional written and verbal communication and interpersonal skills, with the ability to provide constructive feedback and effectively develop the team to meet performance expectations over time High self-motivation, with the ability to learn quickly and take on increased leadership responsibilities Ability to fit within a growing firm that is continuously improving its processes Positive attitude, energy, and overall enthusiasm, with a commitment to firm goals Experience in financial services is a plus Why LP Analyst? Comprehensive onboarding and training programs, including a structured Private Asset Training Program and regular business/industry teach-ins Early opportunities for advancement for top-performing analysts Opportunity to build valuable professional skills early in your career, including communication, organization, and leadership, by working on a dynamic and growing team with cross-functional exposure Exposure to a wide range of strategies (private equity, venture capital, real estate, infrastructure, credit), with the opportunity to specialize in areas of interest High-impact role providing transparency to the world's leading institutional investors Collaborative, high-performing team culture with smart, supportive colleagues Company-sponsored 401(k) plan, healthcare, and dental insurance Competitive compensation and fully paid parental leave Generous paid time off that increases with tenure, plus an annual volunteer day Casual dress code, frequent team events, and a downtown Dallas office with paid parking, free snacks, and other perks Powered by JazzHR yqakt1HtPz
    $83k-120k yearly est. 28d ago
  • Team Manager Care Support Training

    ADT Security Services, Inc. 4.9company rating

    Irving, TX jobs

    JobID: 3018899 Category: JobSchedule: Full time JobShift: : The Training Team Manager will provide training and development to new hires and current employees using adult learning methods. Responsibilities include delivering training and enabling trainees to reach targeted key performance indicators (KPIs), managing large and small size classes, ensuring training materials are up to date, serving as a subject matter expert to Curriculum Design team, and collaborating with various team members and lines of business (LOB). The role requires presentation skills, decision making ability, technical proficiency, business acumen, customer focus, and effective time management. The ideal candidate should have training and call center experience, proficiency in various software, and the ability to work in a fast-paced environment. Duties and Responsibilities: * Onboard new hires for Care teams, onsite and/or virtually. * Be effective; achieve Trainer scorecard performance targets. * Conduct training using various systems and tools, ensuring an engaging and interactive approach. * Manage all aspects of training classes, setup, and administrative tasks. * Monitor performance progress, identify outliers, provide feedback, create development plans and communicate with management and LOB partners. * Work with CX&O Design team and SMEs to update training materials for performance improvement. * Participate in focus groups for optimal training performance. * Administer payroll review and validation for trainees. * Coordinate with departments to secure necessary resources for training. * Handle employee relations issues in line with HR guidance. * Coordinate schedules with teammates for coverage adjustments. * Be flexible with work hours and travel as needed. Experience Required: * A four-year degree is preferred but not mandatory. * Minimum of 2-3 years of training and call center experience. * 12 months of inbound/outbound call center experience is preferred. * 2-3 years of training facilitation experience in a call center environment is preferred. * Strong presentation skills for various group sizes. * Ability to make sound decisions based on experience and judgment. * Proficiency in computer-based software. * Knowledge of business practices and technology. * Dedication to meeting customer expectations. * Ability to address people problems directly. * Monitoring and measuring work progress and results. * Effective time management skills. * Active listening skills. * Adaptability to a fast-paced call center environment. * Creativity in presenting ideas in a classroom setting. Location Requirement: This is an On-Site role. Candidate must reside near the Irving, TX call center. Anticipated application close date is on 1/19/2026.
    $58k-108k yearly est. Auto-Apply 9d ago
  • Hotel Front Office Supervisor - 1st & 2nd Shift - $20.75 & Benefits - 1,400 Room Expanding Hotel & Training Center!

    Benchmark Hospitality of Texas 3.9company rating

    Westlake, TX jobs

    Welcome to Pyramid Global Hospitality, where people come first. As a company that values its employees, Pyramid Global Hospitality is dedicated to creating a supportive and inclusive work environment that fosters diversity, growth, development, and wellbeing. Our commitment to a People First culture is reflected in our approach to employee development, employee benefits and our dedication to building meaningful relationships. Pyramid Global Hospitality offers a range of employment benefits, including comprehensive health insurance, retirement plans, and paid time off, as well as unique perks such as on-site wellness programs, local discounts, and employee rates on hotel stays. In addition, Pyramid Global Hospitality is committed to providing ongoing training and development opportunities to help our people build the skills and knowledge they need to advance their careers. Whether you are just starting out in the hospitality industry or are a seasoned professional, Pyramid Global Hospitality offers a supportive and collaborative work environment that encourages growth and fosters success, in over 230 properties worldwide. Join their team and experience the benefits of working for a company that values its employees and is committed to creating exceptional guest experiences. Check out this video for more information on our great company! About our property: Deloitte Hotel & Conference Center High-end private hotel and conference center called Deloitte University. Closed to the public. Currently 800 hotel rooms - all single occupancy, no suites (expanding to 1,400 rooms in March 2026!) Three restaurants including a Starbucks (expanding to nine restaurants in March 2026!) 105,000 square feet of meeting space - Ballrooms, Amphitheater and classrooms. (expanding to 200k in March 2026!) Fitness Center, jogging trails and sports fields. All professional clientele. No weddings, holiday parties, school groups, or other social-type events. Located in Westlake, Texas - near Keller, Southlake, and Roanoke. For more information about our property, check our website: BenchmarkHotelDFW.com Benefits & Perks Awesome Employee Focused Culture with many Employee Events! Closed most holidays - 15 days of holiday pay. Up to 14 Vacation & Sick days per year. Weekly pay! Leadership and Career development programs. Many opportunities to grow and transfer to new positions. Free Lunch in our newly remodeled Employee Cafe. Eligible for Medical Insurance and other awesome benefits within 30 days of employment. Employer matching 401k. Tuition Reimbursement. Free parking on-site. Free uniforms and we will clean them! #PGH-DU #PGH-BMC What you will have an opportunity to do: BASIC FUNCTION: The Front Office Supervisor is to oversee the operation of the Front Desk, Front Services, Group Reservations, and the Communications Center, ensuring flawless execution of guest service. Status: Full Time Availability: 1st & 2nd shifts Pay: $20.75 ESSENTIAL FUNCTIONS: Monitor and assist in the completion of all opening and closing Front Office tasks. Resolve guest opportunities expediently and in a professional manner. Direct the work of all Front Office employees, delegating in a fair and equitable manner. Assist in the training, development, and motivation of all Front Office employees. Manage and coordinate the delivery/tracking of all guest messages or packages. Monitor and provide assistance in the operation as needed throughout the Front Office. Monitor Communication Center call volume and provide additional coverage when required. Oversee the guest badging process to ensure badges are creating on time and accurate. Job Category: DUCareersInHotel What are we looking for? QUALIFICATIONS: Experience in the hospitality industry required. Hotel Front Office experience desirable. Experience as a departmental trainer or supervisor preferred. Strong computer skills. Proficient in Microsoft Excel and Outlook. Microsoft Teams and OneNote experience desirable. Knowledge of Hotel Property Management System preferred. Infor experience desirable. Texas Driver's License with good driving record required. Must be over 21 years old for vehicle driving insurance purposes. Compensation: $20.75 - $20.75 Pyramid Global Hospitality is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. Actual compensation packages are based on a wide array of factors unique to each candidate, including but not limited to skill set, years & depth of experience, certifications and specific office location. This may differ in other locations due to cost of labor considerations.
    $20.8 hourly Auto-Apply 4d ago
  • Digital Customer Experience & E-Commerce Manager

    CMC 4.3company rating

    Irving, TX jobs

    it's what's inside that counts _______________________________ There's more to CMC than our products and the buildings, structures, and roads they go into. At CMC, it's the people inside our recycling centers, fabrication plants, manufacturing facilities, steel mills and offices that make us who we are as a company. Our success comes from finding, retaining, and supporting the highest quality talent by offering: * Day 1 Benefits Coverage with low cost Medical, Vision and Dental * Day 1 Paid-time Off and Vacation * 4.5% Company Match 401(k) Plan * $500 Annual Company-paid Lifestyle Benefit * Competitive Compensation and Bonuses * Company-paid Life and Disability Insurance * Employee Stock Purchase Plan * Training and Advancement Opportunities Why This Job The Digital Customer Experience & e-Commerce Manager role is critical to the development and success of CMCs Digital Customer Experience. This dynamic and multifaceted position requires a blend of strategic thinking, technical expertise, and exceptional communication skills to drive CMC's digital customer transformation. Definition You are a strategic leader responsible for defining the vision, strategy, roadmap, and scalability of the Digital Customer Experience through eCommerce, customer integrations and digital/agentic customer support and service. This role bridges various stakeholders across and within specific Lines of Business (LOBs), ensuring the digital strategy aligns with business goals, meets user and customer needs, and delivers market value. CMC provides an excellent opportunity to learn the steel, construction reinforcement and ground stabilization industries and to grow in your career. Whether you will spend your day brainstorming in an office cubicle, operating a crane, running manufacturing equipment or troubleshooting technical obstacles, at CMC, you'll get the training and support from your team that you need to excel in your role and reach your full potential. What You'll Do * Define the Digital Customer Experience vision and strategy based on market research, customer feedback, and business objectives at the Enterprise, global level * Develop a digital roadmap outlining future features, functions, and release plans at an Enterprise-wide level across existing and new CMC businesses * Take legacy platforms to a best-in-class position * Plan for CMCs move into an agentic customer experience * Work closely with cross-functional teams, including Salesforce Product Managers, IT, design, marketing, sales, and implementation partners, and Sales Enablement to ensure a secure and successful digital development and launch * Communicate digital updates, milestones, and the roadmap to internal stakeholders and external customers * Lead the digital customer experience development process from concept to launch, including planning, development, testing, and internal and external release * Ensure eCommerce websites are user-friendly, visually appealing, and easy to navigate * Review the existing design and practicality of the company's online presence and digital platforms and make suggestions around a differentiated and leadership position * Make executive decisions to ensure existing and future platforms facilitate profit generation * Collaborate with Product Managers, software developers, and members of the Rin & Maintain Scrum teams to ensure alignment to the CMC wider business strategy, and implementation success * Focus on adoption, scalability, value automation, and ROI. * Define and track key performance indicators (KPIs) to measure digital performance and success. * Analyze traffic to inform website maintenance and marketing strategies' effectiveness. * Develop promotional campaigns in collaboration with the Commercial Operations and marketing teams to launch and increase adoption of sites * Provide digital training and support to internal teams, customers, and partners as needed. * Capture strategies by developing Playbooks by initiative or LOB * Manage the digital lifecycle, including updates, enhancements, and end-of-life decisions * Monitor market trends and the competitive landscape to identify opportunities for innovation, differentiation, or alternatives that are best-in-class * Responsible for increasing online volumes and driving traffic to the websites * Focus on providing a frictionless digital customer experience What You'll Need * Excellent analytical and critical thinking skills * Ability to translate customer needs and market insights into actionable digital requirements. * Strong leadership and communication skills. * Understanding of eCommerce and EDI systems with a minimum of two years leading an eCommerce function. Your Education * Degree in marketing management, business, and information systems. We are CMC, a Fortune 500 company at the leading edge of our industry. Our construction reinforcement and steel products have supported construction projects and structures around the world. The secret to our success? We've built our legacy by assembling a team of innovators and doers to tackle some of the most challenging construction reinforcement problems facing our world for more than 100 years - and we're just getting started. If you're ready to join a team working to make our industry more sustainable, support the bridges, roadways, buildings and infrastructure that connects our communities, and do meaningful work, you're ready to join CMC. Apply today and start moving your career - and our world - forward. Let's build a better world! CMC is committed to providing equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, age, physical or mental disability, national origin, citizenship, military or veteran status, sexual orientation, gender identity and/or expression, genetic information, or other status protected by federal, state or local law. From Fortune Magazine. 2025 Fortune Media IP Limited. All rights reserved. Used under license. Current Employee? Click Here to Apply. Current Employees Apply Click here to apply. Nearest Major Market: Irving Nearest Secondary Market: Dallas
    $60k-92k yearly est. 51d ago
  • Urgent need - Test Delivery/Management Office Lead position - Dallas, TX Metro Area.

    Deegit 3.9company rating

    Dallas, TX jobs

    Job Role: Test Delivery - Management Office Lead Duration: 10+ Months Job Description: • Test Consultants are concerned with the independent verification and validation of the products produced by the development process. • Testing is carried out in each phase: the requirements are tested by an acceptance test, the system design (analysis and design) by a system and integration test, and the programs by a program and module test Required Skills and Experience: • You design and develop more complex tests and non-functional tests. • You perform many of the roles required of a software testing project, through which you acquire a full testing lifecycle experience. • Typically you perform these roles as a senior member in a wider team. • You act as a stream leader with technical delivery ownership within a limited number of technology areas. You contribute to bid or client proposals based on your technological expertise. • You have delivery ownership and guide individuals and groups towards desired outcomes. You also actively participate in at least one community. • Certification: Should have SE Level 1 and seeking level 2, Bachelor's degree • Should be proficient in Business Analysis, Business Knowledge, Testing Lifecycle, Testing Expertise, Testing Techniques, Testing Management, Architecture Knowledge, Technical Solution Design and Quality Management. • Summary: Plan, direct, or coordinate activities of business analysts and development teams for software development and data conversion activities • Responsible for establishing and leading a team of test analysts to determine needs, define protocols, conduct testing, and implement system improvements. • This position is responsible for the successful testing of software releases for projects and large scale data conversions. • Knoweldge of Quality Assurance and Testing Methodologies. • Experience with ALM, for defects and defect management. • Experience building testing teams, test plans and test cases. • Knowledge of wholesale standards. • Responsible for establishing and leading a team for testing of ASR/LSR data, Inflight order processing and CABS data to ensure accuracy of orders for conversion. • Excellent Verbal and written communication skills, problem solving skills, attention to detail and interpersonal skills. Ability to work in a fast pace environment. • Strong interpersonal skills including team building, coaching and mentoring • Knowledge of business and management principles involved in strategic planning, resource allocation, and software development methods. Review project plans to plan and coordinate project activity. • Consult with users, management, vendors, and technicians to assess needs and system requirements. Meet with department heads, managers, supervisors, vendors, and others, to solicit cooperation and resolve problems. Additional Information Please forward resume to my Mail Id, as mentioned below, keep subject line as job title & location. Email id: ******************** Phone: ************* Ext - 345
    $62k-98k yearly est. Easy Apply 2d ago
  • Urgent need - Test Delivery/Management Office Lead position - Dallas, TX Metro Area.

    Deegit 3.9company rating

    Dallas, TX jobs

    Client : Leading global IT services firm Job Role: Test Delivery - Management Office Lead Duration: 10+ Months Job Description: • Test Consultants are concerned with the independent verification and validation of the products produced by the development process. • Testing is carried out in each phase: the requirements are tested by an acceptance test, the system design (analysis and design) by a system and integration test, and the programs by a program and module test Required Skills and Experience: • You design and develop more complex tests and non-functional tests. • You perform many of the roles required of a software testing project, through which you acquire a full testing lifecycle experience. • Typically you perform these roles as a senior member in a wider team. • You act as a stream leader with technical delivery ownership within a limited number of technology areas. You contribute to bid or client proposals based on your technological expertise. • You have delivery ownership and guide individuals and groups towards desired outcomes. You also actively participate in at least one community. • Certification: Should have SE Level 1 and seeking level 2, Bachelor's degree • Should be proficient in Business Analysis, Business Knowledge, Testing Lifecycle, Testing Expertise, Testing Techniques, Testing Management, Architecture Knowledge, Technical Solution Design and Quality Management. • Summary: Plan, direct, or coordinate activities of business analysts and development teams for software development and data conversion activities • Responsible for establishing and leading a team of test analysts to determine needs, define protocols, conduct testing, and implement system improvements. • This position is responsible for the successful testing of software releases for projects and large scale data conversions. • Knoweldge of Quality Assurance and Testing Methodologies. • Experience with ALM, for defects and defect management. • Experience building testing teams, test plans and test cases. • Knowledge of wholesale standards. • Responsible for establishing and leading a team for testing of ASR/LSR data, Inflight order processing and CABS data to ensure accuracy of orders for conversion. • Excellent Verbal and written communication skills, problem solving skills, attention to detail and interpersonal skills. Ability to work in a fast pace environment. • Strong interpersonal skills including team building, coaching and mentoring • Knowledge of business and management principles involved in strategic planning, resource allocation, and software development methods. Review project plans to plan and coordinate project activity. • Consult with users, management, vendors, and technicians to assess needs and system requirements. Meet with department heads, managers, supervisors, vendors, and others, to solicit cooperation and resolve problems. Additional Information Please forward resume to my Mail Id, as mentioned below, keep subject line as job title & location. Email id: ******************** Phone: ************* Ext - 345
    $62k-98k yearly est. Easy Apply 60d+ ago
  • Facilities Support Manager 2

    Celestica 4.5company rating

    Richardson, TX jobs

    Region: Americas Country: USA State/Province: Texas City: Richardson Functional Area: ENG - Engineering Career Stream: FAC - Facilities/Real Estate Engineering Role: Manager 2 SAP Short Name: MG2 Job Title: Facilities Support Manager 2 Job Code: MG2-ENG-FAC Job Level: Band 10 Direct/Indirect Indicator: Indirect Summary Provides direct and indirect supervision to subordinate team leaders and professional employees performing diverse roles. This includes establishing three to five year plans/objectives, and developing policies for the function/unit. Accountable for dept results and for activities or projects involving multi-functional teams. Work requires application of in-depth knowledge of professional standards and precedents in area of specialty. Receives assignments in the form of objectives and sets goals to achieve objectives. Establishes and recommends changes to policies. Develops or assists in the development of department budgets and goals. Erroneous decisions or failure to achieve goals results in additional costs and personnel, and serious delays in overall schedules. Provides direct supervision to others, or indirect through subordinate supervisors, and coordinates the activities of a section or department with responsibility for results in terms of costs, methods, and employees. Makes hiring and firing decisions. Reviews employees performance and recommends employee compensation; coaches for improved performance and disciplines as necessary. Provides final approval for subordinate managers/supervisors salary and performance recommendations. Builds cross-functional relationships where persuasive skills, negotiation skills, and considerable tact are required to gain support. Interacts directly with subordinates and peer groups; interfaces with senior managers on issues related to the area of expertise. Maintains positive relationships with key customers, suppliers, etc., who have a significant impact on the success of the organization. Detailed Description Performs tasks such as, but not limited to, the following: Provides leadership and direction to the site management team and employees in the development of plans and programs to meet the companys goals and objectives. Provide a safe, healthy, secure and productive work environment, at minimal costs, without impacting employee/operational effectiveness. Delivery of facilities projects, including preparation of statement of requirements, all architectural and design engineering activity, the preparation of design drawings, specifications and contracts for tender and construction, and managing the construction delivery process. Responsible for estimating the cost of the project, getting all of the necessary internal and external approvals, and meeting the budget and schedule commitments. Projects can range from $10K to $1M +. Implements and maintains effective Environmental Health and Safety programs at Celestica sites. Develops and implements appropriate policies and procedures in support of corporate guidelines including EH&S Programs, Chemical Management programs, Accident Investigation Processes, Emergency Response Teams and appropriate training programs, ISO 14001 compliance. Managing, maintaining and improving the sites existing programs in all areas. Provides daily management of site facilities staff, including security, maintenance, business center staff and/or contractors. Provide strategic direction, policy development and interpretation, on-going direction, control, counseling of employees at all levels. Building Operations include managing all building services operations including mailroom, housekeeping, cafeteria, maintenance contractors, security, business centers, supplies, meeting rooms, and supplier management. Responsible for the general maintenance of the site and surrounding areas including building, HVAC, general repairs, parking lots and landscaping. Maintaining the building utilities operations for the site and ensuring the site meets all municipal and government regulations. Ensures compliance to ISO 14001 Environmental Management System Standards. Knowledge/Skills/Competencies Engineering Foundation Competencies In-depth knowledge of Engineering standards, municipal codes and legislation In depth knowledge of construction delivery process Knowledge and understanding of the Facilities unit and how decisions impact the employee work environment General business knowledge and basic financial principles knowledge. Ability to coordinate a wide variety of resources to meet Celestica's business goals Ability to effectively communicate with a wide variety of internal customers. Ability to effectively lead, manage, train and motivate a diverse group of employees to achieve Facilities budget and schedule commitments Ability to use some or all of the following PC applications: Word, Lotus Notes, Excel, Powerpoint. Excellent negotiation and problem resolution skills. Excellent project management skills and ability to multi-task. Ability to plan strategically for the coordinated delivery of a variety of materials. Strong analytical and statistical skills. Effectively manage numerous suppliers on an ongoing basis Knowledge of Environmental, Health and Safety programs and regulations including ISO 14001. Physical Demands Duties of this position are performed in a manufacturing environment with frequent exposure to elements such as noise, dust, chemicals, operating machinery, temperature extremes, etc. Duties of this position require periodic light physical effort and exertion including prolonged repetitive motion, standing, sitting in a confined work space, climbing, using equipment, handling lightweight materials, etc. Duties of this position require periodic heavy manual effort and considerable exertion including lifting objects over 20 pounds, requiring straining, pulling and lifting. Duties may require periodic sustained visual concentration on a computer monitor or on numbers and other detailed data. May require occasional travel. Typical Experience Seven to ten years of relevant experience Typical Education Bachelor's degree in related field, or consideration of an equivalent combination of education and experience. Educational requirements may vary by geography. Notes This job description is not intended to be an exhaustive list of all duties and responsibilities of the position. Employees are held accountable for all duties of the job. Job duties and the % of time identified for any function are subject to change at any time. Celestica is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, pregnancy, genetic information, disability, status as a protected veteran, or any other protected category under applicable federal, state, and local laws. This policy applies to hiring, promotion, discharge, pay, fringe benefits, job training, classification, referral and other aspects of employment and also states that retaliation against a person who files a charge of discrimination, participates in a discrimination proceeding, or otherwise opposes an unlawful employment practice will not be tolerated. All information will be kept confidential according to EEO guidelines. Celestica is an E-Verify employer. COMPANY OVERVIEW: Celestica (NYSE, TSX: CLS) enables the world's best brands. Through our recognized customer-centric approach, we partner with leading companies in Aerospace and Defense, Communications, Enterprise, HealthTech, Industrial, Capital Equipment and Energy to deliver solutions for their most complex challenges. As a leader in design, manufacturing, hardware platform and supply chain solutions, Celestica brings global expertise and insight at every stage of product development - from drawing board to full-scale production and after-market services for products from advanced medical devices, to highly engineered aviation systems, to next-generation hardware platform solutions for the Cloud. Headquartered in Toronto, with talented teams spanning 40+ locations in 13 countries across the Americas, Europe and Asia, we imagine, develop and deliver a better future with our customers. Celestica would like to thank all applicants, however, only qualified applicants will be contacted. Celestica does not accept unsolicited resumes from recruitment agencies or fee based recruitment services.
    $102k-135k yearly est. 60d+ ago
  • Facilities Support Manager 2

    Celestica 4.5company rating

    Richardson, TX jobs

    Region: Americas Country: USA State/Province: Texas City: Richardson Functional Area: ENG - Engineering Career Stream: FAC - Facilities/Real Estate Engineering Role: Manager 2 SAP Short Name: MG2 Job Title: Facilities Support Manager 2 Job Code: MG2-ENG-FAC Job Level: Band 10 Direct/Indirect Indicator: Indirect Summary Provides direct and indirect supervision to subordinate team leaders and professional employees performing diverse roles. This includes establishing three to five year plans/objectives, and developing policies for the function/unit. Accountable for dept results and for activities or projects involving multi-functional teams. Work requires application of in-depth knowledge of professional standards and precedents in area of specialty. Receives assignments in the form of objectives and sets goals to achieve objectives. Establishes and recommends changes to policies. Develops or assists in the development of department budgets and goals. Erroneous decisions or failure to achieve goals results in additional costs and personnel, and serious delays in overall schedules. Provides direct supervision to others, or indirect through subordinate supervisors, and coordinates the activities of a section or department with responsibility for results in terms of costs, methods, and employees. Makes hiring and firing decisions. Reviews employees performance and recommends employee compensation; coaches for improved performance and disciplines as necessary. Provides final approval for subordinate managers/supervisors salary and performance recommendations. Builds cross-functional relationships where persuasive skills, negotiation skills, and considerable tact are required to gain support. Interacts directly with subordinates and peer groups; interfaces with senior managers on issues related to the area of expertise. Maintains positive relationships with key customers, suppliers, etc., who have a significant impact on the success of the organization. Detailed Description Performs tasks such as, but not limited to, the following: * Provides leadership and direction to the site management team and employees in the development of plans and programs to meet the companys goals and objectives. * Provide a safe, healthy, secure and productive work environment, at minimal costs, without impacting employee/operational effectiveness. * Delivery of facilities projects, including preparation of statement of requirements, all architectural and design engineering activity, the preparation of design drawings, specifications and contracts for tender and construction, and managing the construction delivery process. * Responsible for estimating the cost of the project, getting all of the necessary internal and external approvals, and meeting the budget and schedule commitments. * Projects can range from $10K to $1M +. * Implements and maintains effective Environmental Health and Safety programs at Celestica sites. * Develops and implements appropriate policies and procedures in support of corporate guidelines including EH&S Programs, Chemical Management programs, Accident Investigation Processes, Emergency Response Teams and appropriate training programs, ISO 14001 compliance. * Managing, maintaining and improving the sites existing programs in all areas. * Provides daily management of site facilities staff, including security, maintenance, business center staff and/or contractors. * Provide strategic direction, policy development and interpretation, on-going direction, control, counseling of employees at all levels. * Building Operations include managing all building services operations including mailroom, housekeeping, cafeteria, maintenance contractors, security, business centers, supplies, meeting rooms, and supplier management. * Responsible for the general maintenance of the site and surrounding areas including building, HVAC, general repairs, parking lots and landscaping. * Maintaining the building utilities operations for the site and ensuring the site meets all municipal and government regulations. * Ensures compliance to ISO 14001 Environmental Management System Standards. Knowledge/Skills/Competencies * Engineering Foundation Competencies * In-depth knowledge of Engineering standards, municipal codes and legislation * In depth knowledge of construction delivery process * Knowledge and understanding of the Facilities unit and how decisions impact the employee work environment * General business knowledge and basic financial principles knowledge. * Ability to coordinate a wide variety of resources to meet Celestica's business goals * Ability to effectively communicate with a wide variety of internal customers. * Ability to effectively lead, manage, train and motivate a diverse group of employees to achieve Facilities budget and schedule commitments * Ability to use some or all of the following PC applications: Word, Lotus Notes, Excel, Powerpoint. * Excellent negotiation and problem resolution skills. * Excellent project management skills and ability to multi-task. * Ability to plan strategically for the coordinated delivery of a variety of materials. * Strong analytical and statistical skills. * Effectively manage numerous suppliers on an ongoing basis * Knowledge of Environmental, Health and Safety programs and regulations including ISO 14001. Physical Demands * Duties of this position are performed in a manufacturing environment with frequent exposure to elements such as noise, dust, chemicals, operating machinery, temperature extremes, etc. * Duties of this position require periodic light physical effort and exertion including prolonged repetitive motion, standing, sitting in a confined work space, climbing, using equipment, handling lightweight materials, etc. * Duties of this position require periodic heavy manual effort and considerable exertion including lifting objects over 20 pounds, requiring straining, pulling and lifting. * Duties may require periodic sustained visual concentration on a computer monitor or on numbers and other detailed data. * May require occasional travel. Typical Experience * Seven to ten years of relevant experience Typical Education * Bachelor's degree in related field, or consideration of an equivalent combination of education and experience. * Educational requirements may vary by geography. Notes This job description is not intended to be an exhaustive list of all duties and responsibilities of the position. Employees are held accountable for all duties of the job. Job duties and the % of time identified for any function are subject to change at any time. Celestica is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, pregnancy, genetic information, disability, status as a protected veteran, or any other protected category under applicable federal, state, and local laws. This policy applies to hiring, promotion, discharge, pay, fringe benefits, job training, classification, referral and other aspects of employment and also states that retaliation against a person who files a charge of discrimination, participates in a discrimination proceeding, or otherwise opposes an unlawful employment practice will not be tolerated. All information will be kept confidential according to EEO guidelines. Celestica is an E-Verify employer. COMPANY OVERVIEW: Celestica (NYSE, TSX: CLS) enables the world's best brands. Through our recognized customer-centric approach, we partner with leading companies in Aerospace and Defense, Communications, Enterprise, HealthTech, Industrial, Capital Equipment and Energy to deliver solutions for their most complex challenges. As a leader in design, manufacturing, hardware platform and supply chain solutions, Celestica brings global expertise and insight at every stage of product development - from drawing board to full-scale production and after-market services for products from advanced medical devices, to highly engineered aviation systems, to next-generation hardware platform solutions for the Cloud. Headquartered in Toronto, with talented teams spanning 40+ locations in 13 countries across the Americas, Europe and Asia, we imagine, develop and deliver a better future with our customers. Celestica would like to thank all applicants, however, only qualified applicants will be contacted. Celestica does not accept unsolicited resumes from recruitment agencies or fee based recruitment services. Nearest Major Market: Dallas Nearest Secondary Market: Fort Worth Job Segment: Real Estate, Supply Chain Manager, Design Engineer, Project Manager, Facilities, Sales, Operations, Engineering, Technology
    $102k-135k yearly est. 60d+ ago
  • Office Manager

    Ipsoft 4.8company rating

    Austin, TX jobs

    IPsoft automates IT and business processes for enterprises across a wide range of industries. Through our portfolio of world leading autonomic and cognitive solutions we provide services that deliver clear outcomes and allow our clients to secure competitive advantage. Headquartered in New York City, IPsoft has offices in 14 countries across the world and serves more than 500 of the world's leading brands directly as well as more than half of the largest global IT services providers. Job Description A great entry level opportunity in one of our fastest growing offices! Responsibilities: Answer all incoming calls, route calls, record and dispense messages Welcome and announce all visitors, clients and other guests Schedule appointments, maintain and update appointment calendars. Responsible for printing and binding meeting paperwork, client mailings and executive presentations. Arrange caterings for office meetings General administrative and computer tasks, such as faxing, mailings, copying, collating, word processing, inventory, ordering office supplies, office maintenance. Maintain the front desk in a neat and professional manner at all times. Event Planning: Consult with customers and vendors to determine objectives and requirements for the coordination of happy hour events, Anniversary Parties and Holiday Events Monitor event activities to ensure compliance with IPsoft standards, satisfaction of staff, and resolution of any problems that arise. Conduct post-event evaluations to determine how future events could be improved. Qualifications Bachelor's Degree required Excellent knowledge of a variety of computer software applications in maintaining calendars, word processing, spreadsheets (MS Outlook, Word, Excel, Access, PowerPoint). Strong attention to detail in composing, typing and proofing materials, establishing priorities and meeting deadlines. Ability to handle sensitive and confidential information and situations. High level of demonstrated poise, tact and diplomacy. Strong written and verbal communication skills. Interact and communicate with individuals at all levels in the organization. Additional Information • Competitive Base Salary • Medical Insurance, Dental Insurance and Vision Care • Life Insurance • Short Term and Long Term Disability Insurance • 401(k) Plan • Flexible Spending Accounts: Health Care, Dependent Care, Transit • Paid time off **This position offers incredible opportunity to grow in human resources, project management, account management, customer service or business performance fields within IPsoft!
    $39k-52k yearly est. 60d+ ago
  • Office Manager

    Ipsoft 4.8company rating

    Austin, TX jobs

    IPsoft automates IT and business processes for enterprises across a wide range of industries. Through our portfolio of world leading autonomic and cognitive solutions we provide services that deliver clear outcomes and allow our clients to secure competitive advantage. Headquartered in New York City, IPsoft has offices in 14 countries across the world and serves more than 500 of the world's leading brands directly as well as more than half of the largest global IT services providers. Job Description A great entry level opportunity in one of our fastest growing offices! Responsibilities: Answer all incoming calls, route calls, record and dispense messages Welcome and announce all visitors, clients and other guests Schedule appointments, maintain and update appointment calendars. Responsible for printing and binding meeting paperwork, client mailings and executive presentations. Arrange caterings for office meetings General administrative and computer tasks, such as faxing, mailings, copying, collating, word processing, inventory, ordering office supplies, office maintenance. Maintain the front desk in a neat and professional manner at all times. Event Planning: Consult with customers and vendors to determine objectives and requirements for the coordination of happy hour events, Anniversary Parties and Holiday Events Monitor event activities to ensure compliance with IPsoft standards, satisfaction of staff, and resolution of any problems that arise. Conduct post-event evaluations to determine how future events could be improved. Qualifications Bachelor's Degree required Excellent knowledge of a variety of computer software applications in maintaining calendars, word processing, spreadsheets (MS Outlook, Word, Excel, Access, PowerPoint). Strong attention to detail in composing, typing and proofing materials, establishing priorities and meeting deadlines. Ability to handle sensitive and confidential information and situations. High level of demonstrated poise, tact and diplomacy. Strong written and verbal communication skills. Interact and communicate with individuals at all levels in the organization. Additional Information • Competitive Base Salary • Medical Insurance, Dental Insurance and Vision Care • Life Insurance • Short Term and Long Term Disability Insurance • 401(k) Plan • Flexible Spending Accounts: Health Care, Dependent Care, Transit • Paid time off **This position offers incredible opportunity to grow in human resources, project management, account management, customer service or business performance fields within IPsoft!
    $39k-52k yearly est. 2d ago
  • Warehouse Office Manager

    Rock-It Global 3.8company rating

    Dallas, TX jobs

    Ready to turn your passion into a career? Do you dream of working in a dynamic and fast-paced logistics environment, supporting major events in sports, music, automotive, fine art, and film? Want the chance to collaborate with some of the biggest names in entertainment, media and luxury? Look no further! We're looking for talented and passionate individuals like you to join our logistics team. Rock-it Cargo, a division of The Rock-It Company, brings iconic moments to the world. We're proud to enable the world's moments in live events across live touring, sports & broadcasting, film & tv and experiential events. Rock-it Cargo operates seamlessly around the globe, bringing life-changing experiences to millions of people every year. We are seeking an experienced and highly motivated Warehouse Office Manager to oversee all aspects of our warehouse operations and facility management. The ideal candidate will be a proactive problem-solver with a strong background in warehouse management systems (WMS), inventory control, and team leadership. This role requires a hands-on approach to ensure the efficient and accurate flow of goods, maintain a safe and organized work environment, and manage administrative duties as needed. Expected Duration of Role: This full-time position is anticipated to run through December 2026, with potential opportunities for ongoing full-time employment beyond that timeframe. Location: Dallas, Texas - On-site Job Type: Exempt Work Schedule: Standard on-site hours are Monday through Friday, 8:00 AM to 5:00 PM, with flexibility required based on business needs, including occasional evenings or weekends. Key Responsibilities Warehouse Operations: Oversee all daily warehouse activities, including receiving, put-away, picking, packing, and shipping. Manage and optimize inventory control processes to ensure accuracy and minimize discrepancies. Implement and maintain WMS reporting, including per-customer breakdowns, to provide insights into operational performance and identify areas for improvement. Develop and enforce standard operating procedures (SOPs) for all warehouse functions. Conduct regular performance reviews and provide coaching and feedback to team members. Foster a positive and productive work environment, promoting teamwork and communication. Manage work schedules and time-off requests. Generate detailed monthly billing reports for each customer based on their percentage of warehouse space utilized. Calculate total monthly warehouse costs, including rent, utilities, and labor, and allocate these costs proportionally to each customer. Analyze and present billing breakdowns to senior management and customers, ensuring transparency and accuracy. Reconcile billing discrepancies and address customer inquiries regarding their monthly charges. Collaborate with the finance department to ensure accurate and timely invoicing. WMS and Reporting: Generate and analyze WMS reports to track key performance indicators (KPIs) such as order fulfillment rates, shipping accuracy, and inventory turnover. Create customized reports for per-customer analysis, providing detailed insights into order volume, shipping costs, and service levels, while presenting finds to senior management. Facility Management: Coordinate and oversee all facility upkeep and maintenance, including repairs, cleaning, and equipment servicing. Ensure the facility is compliant with all safety regulations and standards (e.g., OSHA). Manage waste disposal and recycling programs. General Administration: Oversee general office duties, including filing, data entry, and correspondence. Act as the primary point of contact for external vendors and service providers. Handle any other duties as assigned to ensure the smooth operation of the facility. Don't meet every single requirement? We are dedicated to building an inclusive and authentic workplace, so if you're excited about this role but your experience doesn't align perfectly with every qualification in the job description, we encourage you to apply anyway. You may be just the right candidate for this or other roles. Qualifications: Proven experience as a Warehouse Manager or in a similar leadership role. Knowledge of warehouse management systems (WMS) and inventory control principles. Demonstrated ability to create and analyze data-driven reports, particularly with a per-customer breakdown. Excellent leadership and communication skills. Strong problem-solving and decision-making abilities. Proficiency in Microsoft Office Suite (Word, Excel, Outlook). Knowledge of safety regulations and best practices. Experience with facility maintenance and vendor management is a plus. What The Rock-It Company Will Offer You: A growing logistics platform within the entertainment and luxury import/export logistics industry providing unrivaled experience and expertise for live events, touring, sports, luxury auto and art freight forwarding. Our teams serve as the premier freight forwarders handling some of the world's biggest concerts, festivals, and sporting events for many high-profile clients across the music & sports industries to make the greatest shows and events possible across the world. Work with some of the most well-known and successful companies in the world. Your work will make an impact and be appreciated by others. Benefits & Perks That Rock! Recharge & Reset: Enjoy a generous PTO package with 18 vacation days, 2 floating holidays, 7 sick days, and 11 paid holidays annually. We know work-life balance is key. Your Health, Our Priority: Comprehensive medical, dental, and vision plans are just the start. Get employer contributions to your HSA if you choose a high-deductible health plan, plus access to convenient telemedicine through MDLive and mental health support through our Employee Assistance Program. Financially Fit: Secure your future with our 401(k) match and comprehensive employer-funded insurance (Basic Life, AD&D, Short-Term Disability, and Long-Term Disability). Family Matters: Welcoming a new addition? We offer generous paid parental leave for all parents. Perks with a Purpose: Grow professionally with Continuing Education Reimbursement, give back with Charitable Donation Matching, and even snag free tickets to client events (when available)! Culture Club: We love to celebrate! Join us for regular company events like birthday lunches, sports outings, volunteer opportunities, and more. Optional Add-Ons: Customize your benefits with supplemental insurance (accident, critical illness, hospital indemnity) and pet insurance through MetLife. Sweet Savings: Score potential discounts on home and auto insurance through Farmers Insurance. The Rock-It Company is committed to the inclusion of all qualified individuals. As part of this commitment, Rock-It will ensure that persons with disabilities are provided with reasonable accommodation for the hiring process. If reasonable accommodation is needed, please contact ************************. Rock-It provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to legally protected characteristics under applicable federal, state or local law pertaining to the employee's state of employment.
    $46k-72k yearly est. Auto-Apply 60d+ ago
  • Warehouse Office Manager

    Rock-It Global 3.8company rating

    Dallas, TX jobs

    Ready to turn your passion into a career? Do you dream of working in a dynamic and fast-paced logistics environment, supporting major events in sports, music, automotive, fine art, and film? Want the chance to collaborate with some of the biggest names in entertainment, media and luxury? Look no further! We're looking for talented and passionate individuals like you to join our logistics team. Rock-it Cargo, a division of The Rock-It Company, brings iconic moments to the world. We're proud to enable the world's moments in live events across live touring, sports & broadcasting, film & tv and experiential events. Rock-it Cargo operates seamlessly around the globe, bringing life-changing experiences to millions of people every year. We are seeking an experienced and highly motivated Warehouse Office Manager to oversee all aspects of our warehouse operations and facility management. The ideal candidate will be a proactive problem-solver with a strong background in warehouse management systems (WMS), inventory control, and team leadership. This role requires a hands-on approach to ensure the efficient and accurate flow of goods, maintain a safe and organized work environment, and manage administrative duties as needed. Expected Duration of Role: This full-time position is anticipated to run through December 2026, with potential opportunities for ongoing full-time employment beyond that timeframe. Location: Dallas, Texas - On-site Job Type : Exempt Work Schedule : Standard on-site hours are Monday through Friday, 8:00 AM to 5:00 PM, with flexibility required based on business needs, including occasional evenings or weekends. Key Responsibilities Warehouse Operations: Oversee all daily warehouse activities, including receiving, put-away, picking, packing, and shipping. Manage and optimize inventory control processes to ensure accuracy and minimize discrepancies. Implement and maintain WMS reporting, including per-customer breakdowns, to provide insights into operational performance and identify areas for improvement. Develop and enforce standard operating procedures (SOPs) for all warehouse functions. Conduct regular performance reviews and provide coaching and feedback to team members. Foster a positive and productive work environment, promoting teamwork and communication. Manage work schedules and time-off requests. Generate detailed monthly billing reports for each customer based on their percentage of warehouse space utilized. Calculate total monthly warehouse costs, including rent, utilities, and labor, and allocate these costs proportionally to each customer. Analyze and present billing breakdowns to senior management and customers, ensuring transparency and accuracy. Reconcile billing discrepancies and address customer inquiries regarding their monthly charges. Collaborate with the finance department to ensure accurate and timely invoicing. WMS and Reporting: Generate and analyze WMS reports to track key performance indicators (KPIs) such as order fulfillment rates, shipping accuracy, and inventory turnover. Create customized reports for per-customer analysis, providing detailed insights into order volume, shipping costs, and service levels, while presenting finds to senior management. Facility Management: Coordinate and oversee all facility upkeep and maintenance, including repairs, cleaning, and equipment servicing. Ensure the facility is compliant with all safety regulations and standards (e.g., OSHA). Manage waste disposal and recycling programs. General Administration: Oversee general office duties, including filing, data entry, and correspondence. Act as the primary point of contact for external vendors and service providers. Handle any other duties as assigned to ensure the smooth operation of the facility. Don't meet every single requirement? We are dedicated to building an inclusive and authentic workplace, so if you're excited about this role but your experience doesn't align perfectly with every qualification in the job description, we encourage you to apply anyway. You may be just the right candidate for this or other roles. Qualifications: Proven experience as a Warehouse Manager or in a similar leadership role. Knowledge of warehouse management systems (WMS) and inventory control principles. Demonstrated ability to create and analyze data-driven reports, particularly with a per-customer breakdown. Excellent leadership and communication skills. Strong problem-solving and decision-making abilities. Proficiency in Microsoft Office Suite (Word, Excel, Outlook). Knowledge of safety regulations and best practices. Experience with facility maintenance and vendor management is a plus. What The Rock-It Company Will Offer You: A growing logistics platform within the entertainment and luxury import/export logistics industry providing unrivaled experience and expertise for live events, touring, sports, luxury auto and art freight forwarding. Our teams serve as the premier freight forwarders handling some of the world's biggest concerts, festivals, and sporting events for many high-profile clients across the music & sports industries to make the greatest shows and events possible across the world. Work with some of the most well-known and successful companies in the world. Your work will make an impact and be appreciated by others. Benefits & Perks That Rock! Recharge & Reset: Enjoy a generous PTO package with 18 vacation days, 2 floating holidays, 7 sick days, and 11 paid holidays annually. We know work-life balance is key. Your Health, Our Priority: Comprehensive medical, dental, and vision plans are just the start. Get employer contributions to your HSA if you choose a high-deductible health plan, plus access to convenient telemedicine through MDLive and mental health support through our Employee Assistance Program. Financially Fit: Secure your future with our 401(k) match and comprehensive employer-funded insurance (Basic Life, AD&D, Short-Term Disability, and Long-Term Disability). Family Matters: Welcoming a new addition? We offer generous paid parental leave for all parents. Perks with a Purpose: Grow professionally with Continuing Education Reimbursement, give back with Charitable Donation Matching, and even snag free tickets to client events (when available)! Culture Club: We love to celebrate! Join us for regular company events like birthday lunches, sports outings, volunteer opportunities, and more. Optional Add-Ons: Customize your benefits with supplemental insurance (accident, critical illness, hospital indemnity) and pet insurance through MetLife. Sweet Savings: Score potential discounts on home and auto insurance through Farmers Insurance. The Rock-It Company is committed to the inclusion of all qualified individuals. As part of this commitment, Rock-It will ensure that persons with disabilities are provided with reasonable accommodation for the hiring process. If reasonable accommodation is needed, please contact ************************. Rock-It provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to legally protected characteristics under applicable federal, state or local law pertaining to the employee's state of employment.
    $46k-72k yearly est. Auto-Apply 60d+ ago

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