Support Services Coordinator jobs at Honeywell - 804 jobs
Commercial Relationship Liaison II
Capital Bank Md 4.3
Rockville, MD jobs
DescriptionAbout Us Capital Bank N.A. is headquartered in Maryland and has been serving our communities since 1999. We stand as a publicly traded company (NASDAQ: CBNK) with over $3 billion in assets. We offer commercial and consumer banking services to clients primarily in Maryland, DC, and Northern Virginia, alongside two nation-wide lending brands; Capital Bank Home Loans and OpenSky, a credit card division that offers and services credit cards across all states. Our personalized approach to banking, paired with cutting-edge technology solutions and a comprehensive suite of products and services, fuels our growth, and enables us to support our customers at every stage in their financial journey.
Come join a bank where our employees thrive and are engaged in meaningful work. For the last 5 out of 6 years, Capital Bank was named one of the "Best Banks to Work For" in the U.S. by American Banker.
Position Purpose
The Commercial Relationship Liaison (RL) is responsible for supporting a team of assigned Commercial Banking teams to manage customer experience and expectations. The RL is responsible for ensuring that the team can effectively manage customer implementations, problem resolution and cross-selling of the Bank's product offerings.
Position Responsibilities
RL Level 2 supports the Commercial Banking Team(s) in maintaining and managing their portfolios.
Coordinates transactions with bank customers and prospects, third party consultants, such as project inspectors, appraisers, environmental firm staff, attorneys, and engineers.
Responsible for assisting with the collection of all required documents related to a customer request and supporting credit packages via the Loan Operating System (LOS).
Accompanies the Relationship Manager on appointments, as needed.
Direct contact with clients ranging from closings to coordination of information.
Collaborate closely with internal departments, title companies and law offices to ensure full cycle integrity and client satisfaction.
Ensures all required documentation is collected and maintained as required.
Works with outside vendors and professionals to remedy situations as needed.
Effectively motivates all personnel to produce individualized production metrics.
Generally stays informed about the legal, compliance, and market-risk-related issues.
Minimum Education & Experience
Bachelor's degree in relevant field or equivalent work experience.
5+ years' experience with portfolios approximately $100M or greater.
Previous and successful experience in a Banking environment; branch, sales or customer facing roles.
Knowledge of banking terminology and products.
Prior experience with core banking systems, Fiserv and Abrigo preferred.
Problem-solving skills and the ability to identify, research and resolve issues that arise with customers.
Technical Knowledge and Skills
Strong written and oral communication skills.
Strong organizational skills with ability to set priorities in a multi-task environment and meet deadlines.
Demonstrated proficiency with Microsoft Office.
Compensation:
Base Salary Range: $33.65 - $40.86 hourly. Final determination of where you are at in the salary range is based on numerous factors such as relevant experience, skill set, education, geographic location, and ability to meet qualifications within the job description.
Additional Compensation: This role will include a yearly annual target bonus based on individual performance.
Working Arrangements for posting:
This is a hybrid role expected to work in office Monday, Tuesday, Thursday, and Friday. You will be able to work remotely on
Why Join Us?
Join a growing company with a culture that fosters an entrepreneurial spirit
Comprehensive benefits package including Medical, Dental, Vision, Company Paid Life Insurance, Disability Insurance, and more!
Company Contributions to your 401k - Regardless of your contribution
Employee Perks: Employee Recognition Program, Commuter Benefits, Employee Banking Discounts and much more!
Generous Paid Time Off and Paid Holidays.
Supporting Businesses. Helping People. Strengthening Communities.
Capital Bank, N.A. is an Affirmative Action, E-Verify, and Equal Opportunity Employer.
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.
$33.7-40.9 hourly 2d ago
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Lending Client Coordinator
Compeer Financial 4.1
Princeton, IL jobs
Empowered to live. Inspired to work. Compeer Financial is a member-owned cooperative located in Illinois, Minnesota and Wisconsin. We bring together team members with a variety of backgrounds and experiences to help provide financial services to support agriculture and rural communities. Join us in a culture that not only promotes meaningful work and professional development, but provides a flexible, hybrid work environment and excellent benefits, which empower you to thrive both personally and professionally.
How we support you:
Hybrid model - up to 50% work from home
Flexible schedules including ample flexibility in the summer months
Up to 9% towards 401k (3% fixed Compeer contribution plus up to 6% match)
Benefits: medical, dental, vision, HSA/FSA, life & AD&D insurance, short-term and long-term disability, wellness program & EAP
Vacation, sick leave, holidays/floating holidays, parental leave, and volunteer paid time off
Learning and development programs
Mentorship programs
Cross-functional committee opportunities (i.e. Inclusion Council, emerging professional groups, etc.)
Professional membership/certification reimbursement and more!
Casual/seasonal & intern team members are not eligible for benefits except for state-mandated programs.
To learn more about Compeer Financial visit************************
Where you will work: This position is primarily in-office, with the opportunity after one year of onboarding to work 1 day a week from home, and is based out of the Princeton, IL office location.
The contributions you will make: Serves as the first point of contact for clients, building strong relationships by providing exceptional levels of service. Primary responsibilities include monetary accounting activities, addressing client inquiries, resolving issues, maintaining accounts and portfolio servicing. Provides coordination for office operations, including events, in order to create a positive environment for clients and team members.
A typical day:
Client Service
Provides front line customer service to clients, proactively identifying needs and resolving a variety of requests via phone, online and in-person to ensure a positive and consistent experience.
Establishes, develops and maintains a strong relationship with internal and external clients and third parties, acting as a liaison between groups. Provides exceptional service to all clients and a consistent client experience that aligns with the mission and vision of Compeer.
Communicates, collaborates with and provides assistance to other business units and/or teams to meet the needs of internal and external clients.
Educates the team, clients and third parties on basic policies, processes, transactional delivery and servicing.
Takes appropriate steps to help identify and prevent fraud.
Assists Sales Team in determining appropriate client products and delivery tools. Actively promotes the organization's products and services to enhance the relationship and efficiency for the client.
Loan Servicing
Provides servicing for Production Credit Association (PCA) loan renewals, ensuring accuracy in all transactions. Coordinates and tracks the compilation of documents needed for servicing transactions and scans and indexes documents into systems.
Ensures loan transactions are completed within policy and compliance guidelines. Interprets internal credit summaries and loan documents to perform servicing tasks and escalates issues to appropriate department (e.g. sales, credit, loan accounting, client or third party) when further action is needed.
Initiates loan renewals and servicing updates with loan accounting and tracks, monitors and ensures necessary corrections are made for system accuracy. Reviews and completes maintenance in response to a variety of daily and monthly client reports to promote data integrity.
Prepares and delivers a variety of legal documents to clients on a timely basis to meet regulatory and compliance requirements.
Accurately processes receipts, disbursements and maintenance to client accounts, including initiating electronic payments and reconciling payments and disbursements. Researches client transactions and resolves issues. Assists with follow up on delinquent accounts.
Office Support
Provides office coverage during normal business hours to meet the needs of clients at location.
Coordinates team member and/or client events and manages related invoices and requests. Serves as an Office Ambassador.
Manages day-to-day administrative office duties, including processing incoming and outgoing mail; coordinating team member equipment check out; and ordering and storing supplies (e.g., paper, coffee, pop and Compeer literature) for location.
The skills and experience we prefer you have:
High school diploma or GED.
Entry-level client service experience, preferably in a financial institution.
Ability to work in a collaborative team environment and adhere to larger organizational goals, mission and vision.
Keen eye for detail, ensuring accuracy and compliance in all documentation and processing steps.
Strong organizational and communication skills.
Adaptable to changing priorities and situations and the ability to multi-task in a fast-paced environment.
Effective conflict resolution skills.
Ability to prioritize client needs and work diligently to offer solutions that are both effective and timely.
Proficient in Windows environment using Microsoft Word, Excel and Outlook and ability to learn/use new systems (e.g. loan origination), applications and other related technology products.
General knowledge of basic accounting principles and procedures preferred.
How we will take care of you:
Our job titles may span more than one career level (associate, senior, principal, etc.). The actual title and base pay offered is dependent upon many factors, such as: training, transferable skills, work experience, business needs and market demands. The base pay range is subject to change and may be modified in the future. This role is eligible for variable compensation and other benefits.
Base Pay$42,300-$66,600 USD
Compeer Financial is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.
Must be authorized to work for any employer in the United States. Compeer is unable to sponsor or take over sponsorship of an employment visa at this time.
Click here to view federal employment laws applicable for applicants.
$42.3k-66.6k yearly 4d ago
OSP Permit Coordinator
Eaton Fiber 4.7
Bergenfield, NJ jobs
Eaton Fiber is seeking an experienced Permitting / Right of Way Coordinator to be the subject matter expert on all permitting of a large fiber deployment in the various markets. Experience in right-of-way and encroachment permits for telecommunication build preferred. Candidate must have local permitting experience and an understanding of the permitting application process for multiple Jurisdictions.
Requirements and Responsibilities
In conjunction with Engineering, coordinate and acquire permits and agreements in all aspects of an Eaton Fiber build deployment project.
Oversee the movement of permits from design by the vendor to the jurisdiction.
Oversee relations between our vendor and the jurisdictions as well as manage the quality and direction requested by the jurisdiction and intervene when necessary to ensure that permit requirements are being fulfilled.
Ensure all permit payments are timely and invoiced appropriately
As necessary, interfaces with jurisdictional staff to ensure compliance with applicable laws, codes, and ordinances, and leverage regulatory status to support deployment objectives.
Collaborates and coordinates with internal functional groups to resolve permit issues and achieve project milestones, ensuring on-time and on-budget network delivery.
Tracks permit project progress and maintain accurate data entry.
Coordinates network permitting functions, including reviewing project reports, identifying issues, and ensuring adherence to cycle times and project forecasting accuracy.
Ensures all permits are submitted in a timely manner to ensure fiber build projects are not delayed.
Ensure are permits are worked in a timely manner and are closed with the issuing authority correctly.
Other duties as maybe assigned.
What we are looking for:
Bachelor's degree and min 5+ years of permitting experience in either the engineering, construction, architecture, or telecommunications industries;
Experience with and understanding of wireline technologies specifically OSP fiber builds (buried/aerial, UG)
Familiarity with coordinating ROW issues and managing OSP for aerial Fiber Optic networks.
Ability to manage permitting processes, including highway, railroad, city, county, state, and municipal requirements for telecommunications construction.
Local knowledge of traffic control permitting requirements.
Expertise in Microsoft Office programs and Adobe Acrobat. Working knowledge of Google Earth/Maps.
Highly organized, self-starter, and detail-oriented with excellent time management and strong attention to detail.
Possess strong professional written, verbal, and interpersonal communication skills, including the ability to negotiate, build consensus, and provide solutions to problems.
Ability to take direction with ease, including changes to schedule and workflow priorities, and work independently or as a team member.
Critical thinking skills to make assessments and provide solutions to problems.
$46k-59k yearly est. 3d ago
Treasury Management Support Specialist
Busey Bank 4.5
Plainfield, IL jobs
The Treasury Management Support Specialist will work with Treasury Management Executives, Commercial Relationship Managers, Commercial Loan Coordinators, Retail and customers to provide support for commercial deposit and treasury management services.
This role is located in Leawood, KS or Plainfield, IL.
Duties & Responsibilities
Provide direct support to customers and associates responding to general and technical inquiries related to treasury management services/systems and commercial deposit account inquiries via phone or email.
Provide training, for all cash management services, including but not limited to, ACH processing, online wires, commercial online banking, bill pay, sweep accounts, positive pay, , Integrated Payables and Remote Deposit Capture.
Complete system maintenance for existing treasury management products and services.
Prepare customer documents to establish or maintain treasury management services and commercial deposit accounts.
Maintain knowledge of regulations surrounding treasury services.
Assist commercial customer who have experienced fraud on their account.
Provide specialized line of business support.
Identify and resolve issues within assigned responsibility, elevating urgent matters to management.
Other special projects as directed.
Education & Experience
Knowledge of:
Strong oral and written communication skills
Advanced knowledge of the line of business policies, procedures and products
Operational workflows and secure file transmissions
Ability to:
Multi-task and work independently
Solve problems independently while applying logic and discretion
Adapt to change and respond to all requests in a professional manner
Desire to suggest new approaches to existing procedures within established options to gain efficiencies in department tasks
Analyze and solve problems for which there are not always precedents
Maintain visual attention and mental concentration for extended periods of time
Possess the ability to understand and process multiple types of inquiries in a professional, fast-paced, and high traffic environment
Education and Training:
High school diploma or equivalent required; college degree preferred.
2 years of customer service experience preferred
Previous banking or finance and customer service experience preferred.
Previous experience in roles identifying customer needs to expand relationships.
Requires knowledge of Microsoft Office, Excel and Adobe Acrobat.
Compensation and Benefits
Salary offered is based on factors, including but not limited to, the job duties, required qualifications and relevant experience, and local market trends. The role may be eligible for bonus or incentives based on company and individual performance.
(Base Pay Range: $20 - $26/ hour)
Busey provides a competitive Total Rewards package in return for your time, talents, efforts and ultimately, results. Your personal and professional well-being-now and in the years to come-are important to us. Busey's Total Rewards include a competitive benefits package offering 401(k) match, profit sharing, employee stock purchase plan, paid time off, medical, dental, vision, company-paid life insurance and long-term disability, supplemental voluntary life insurance, short-term and long-term disability, wellness incentives and an employee assistance program. In addition, eligible associates may take advantage of pre-tax health savings accounts and flexible spending accounts. Visit BuseyTotal Rewardsfor more information.
Equal Opportunity
Busey values a diverse and inclusive workplace and strives to recruit, develop and retain individuals with exceptional talent. A team with diverse talent, working together, is essential to Busey's commitment of delivering service excellence. Busey is an Equal Opportunity Employer including Disability/Vets. VisitBusey.com/Careersto learn more about Busey's Equal Opportunity Employment.
Unsolicited Resumes
Busey Bank, and its subsidiaries, does not accept any liability for fees for resumes from recruiters or employment agencies ("Agency"), without a binding, written recruitment agreement between Busey and Agency describing the services and specific job openings ("Agreement"). Busey may consider any candidate for whom an Agency has submitted an unsolicited resume and explicitly reserves the right to hire those candidate(s) without any financial obligation to the Agency, unless an Agreement is in place. Any email or verbal contact with any Busey associate is inadequate to create a binding agreement. Agencies without an Agreement are requested not to contact any associates of Busey with recruiting inquiries or resumes. Busey respectfully requests no phone calls or emails.
$20-26 hourly 2d ago
Lending Client Coordinator
Compeer Financial 4.1
Morton, IL jobs
Empowered to live. Inspired to work. Compeer Financial is a member-owned cooperative located in Illinois, Minnesota and Wisconsin. We bring together team members with a variety of backgrounds and experiences to help provide financial services to support agriculture and rural communities. Join us in a culture that not only promotes meaningful work and professional development, but provides a flexible, hybrid work environment and excellent benefits, which empower you to thrive both personally and professionally.
How we support you:
Hybrid model - up to 50% work from home
Flexible schedules including ample flexibility in the summer months
Up to 9% towards 401k (3% fixed Compeer contribution plus up to 6% match)
Benefits: medical, dental, vision, HSA/FSA, life & AD&D insurance, short-term and long-term disability, wellness program & EAP
Vacation, sick leave, holidays/floating holidays, parental leave, and volunteer paid time off
Learning and development programs
Mentorship programs
Cross-functional committee opportunities (i.e. Inclusion Council, emerging professional groups, etc.)
Professional membership/certification reimbursement and more!
Casual/seasonal & intern team members are not eligible for benefits except for state-mandated programs.
To learn more about Compeer Financial visit************************
Where you will work: This position offers a hybrid option to allow for occasional remote work, primarily working out of the Morton, IL office location.
The contributions you will make:
Serves as the first point of contact for clients, building strongrelationships by providing exceptional levels of service. Primary responsibilities include monetary accounting activities, addressing client inquiries, resolving issues,maintainingaccountsand portfolio servicing.Provides coordination for office operations, including events, in order to create a positive environment for clients and team members.
A typical day:
Client Service
li",201340122,"2",134233614,"true",469778129,"ulli",335572020,"1",469778324,"Normal"]}">Provides front line customer service to clients, proactivelyidentifyingneeds andresolving a variety of requests via phone,onlineand in-person to ensure a positive and consistent experience.
Establishes,developsandmaintainsa strong relationship with internal and external clients and third parties, acting as a liaison between groups. Provides exceptional service to all clients and a consistent client experience that aligns with the mission and vision of Compeer.
Communicates, collaborates with and provides assistance to other business units and/or teams to meet the needs ofinternal and external clients.
Educates the team, clients and third parties on basic policies, processes, transactionaldeliveryand servicing.
Takesappropriate stepsto helpidentifyand prevent fraud.
Assists Sales Team in determiningappropriate clientproducts and delivery tools. Actively promotes the organization's products and services to enhance the relationship and efficiency for the client.
Loan Servicing
li",201340122,"2",134233614,"true",469778129,"ulli",335572020,"1",469778324,"Normal"]}">Providesservicing for PCA loan renewals, ensuring accuracy in all transactions. Coordinates and tracks the compilation of documents needed for servicing transactions and scans and indexes documentsinto systems.
Coordinates, reviews anddeterminesdocuments needed to perfect Compeer's required lien position on servicing transactions.
Ensures loan transactions are completed within policy and compliance guidelines. Interprets internal credit summaries and loan documents to perform servicing tasks and escalates issues to appropriatedepartment(e.g.sales, credit, loan accounting, client or third party) when further action is needed.
Initiates loan renewals and servicing updates with loan accounting and tracks,monitorsand ensures necessary corrections are made for system accuracy. Reviews and completes maintenance in response to a variety of daily and monthly client reports to promote data integrity.
Prepares and delivers a variety of legal documents to clients ona timelybasis to meet regulatory and compliance requirements.
Accurately processes receipts,disbursementsand maintenance to client accounts, including initiating electronic payments and reconciling payments and disbursements.Researchesclient transactions andresolvesissues.Assistswith follow up on delinquent accounts.
Keeps current on related process,procedureand organizational updates.
Office Support
li",201340122,"2",134233614,"true",469778129,"ulli",335572020,"1",469778324,"Normal"]}">Provides office coverage during normal business hours to meet the needs of clients atlocation.
Coordinates team member and/or client events and manages related invoices and requests. Serves as an Office Ambassador.
Manages day-to-day administrative office duties, including processing incoming and outgoing mail; coordinating team member equipment check out; and ordering and storing supplies (e.g., paper, coffee,popand Compeer literature) for location.
Acts as the point of contact for building maintenance and cleaning issues.
The skills and experience we prefer you have:
High school diploma or GED.
Entry-level client service experience, preferably in a financial institution.
Ability to work in a collaborative team environment and adhere to larger organizational goals, mission and vision.
Keen eye for detail, ensuring accuracy and compliance in all documentation and processing steps.
Strong organizational and communication skills.
Adaptable to changing priorities and situations and the ability to multi-task in a fast-paced environment.
Effective conflict resolution skills.
Ability to prioritize client needs and work diligently to offer solutions that are both effective and timely.
Proficient in Windows environment using Microsoft Word, Excel and Outlook and ability to learn/use new systems (e.g. loan origination), applications and other related technology products.
How we will take care of you:
Our job titles may span more than one career level (associate, senior, principal, etc.). The actual title and base pay offered is dependent upon many factors, such as: training, transferable skills, work experience, business needs and market demands. The base pay range is subject to change and may be modified in the future. This role is eligible for variable compensation and other benefits.
Base Pay$42,300-$66,600 USD
Compeer Financial is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.
Must be authorized to work for any employer in the United States. Compeer is unable to sponsor or take over sponsorship of an employment visa at this time.
Click here to view federal employment laws applicable for applicants.
$42.3k-66.6k yearly 2d ago
Lending Client Coordinator
Compeer Financial 4.1
Mankato, MN jobs
Empowered to live. Inspired to work. Compeer Financial is a member-owned cooperative located in Illinois, Minnesota and Wisconsin. We bring together team members with a variety of backgrounds and experiences to help provide financial services to support agriculture and rural communities. Join us in a culture that not only promotes meaningful work and professional development, but provides a flexible, hybrid work environment and excellent benefits, which empower you to thrive both personally and professionally.
How we support you:
Hybrid model - up to 50% work from home
Flexible schedules including ample flexibility in the summer months
Up to 9% towards 401k (3% fixed Compeer contribution plus up to 6% match)
Benefits: medical, dental, vision, HSA/FSA, life & AD&D insurance, short-term and long-term disability, wellness program & EAP
Vacation, sick leave, holidays/floating holidays, parental leave, and volunteer paid time off
Learning and development programs
Mentorship programs
Cross-functional committee opportunities (i.e. Inclusion Council, emerging professional groups, etc.)
Professional membership/certification reimbursement and more!
Casual/seasonal & intern team members are not eligible for benefits except for state-mandated programs.
To learn more about Compeer Financial visit************************
Where you will work: This position is onsite and primarily works out of the Mankato, MN office location.
The contributions you will make:
Serves as the first point of contact for clients, building strong relationships by providing exceptional levels of service. Primary responsibilities include monetary accounting activities, addressing client inquiries, resolving issues, maintaining accounts and portfolio servicing. Provides coordination for office operations, including events, in order to create a positive environment for clients and team members.
A typical day:
Client Service
li",201340122,"2",134233614,"true",469778129,"ulli",335572020,"1",469778324,"Normal"]}">Provides front line customer service to clients, proactively identifying needs and resolving a variety of requests via phone, online and in-person to ensure a positive and consistent experience.
Establishes, develops and maintains a strong relationship with internal and external clients and third parties, acting as a liaison between groups. Provides exceptional service to all clients and a consistent client experience that aligns with the mission and vision of Compeer.
Communicates, collaborates with and provides assistance to other business units and/or teams to meet the needs of internal and external clients.
Educates the team, clients and third parties on basic policies, processes, transactional delivery and servicing.
Takes appropriate steps to help identify and prevent fraud.
Assists Sales Team in determining appropriate client products and delivery tools. Actively promotes the organization's products and services to enhance the relationship and efficiency for the client.
Serves as a back up to the Contact Center when needed.
Loan Servicing
li",201340122,"2",134233614,"true",469778129,"ulli",335572020,"1",469778324,"Normal"]}">Provides servicing for PCA loan renewals, ensuring accuracy in all transactions. Coordinates and tracks the compilation of documents needed for servicing transactions and scans and indexes documents into systems.
Coordinates, reviews and determines documents needed to perfect Compeer's required lien position on servicing transactions.
Ensures loan transactions are completed within policy and compliance guidelines. Interprets internal credit summaries and loan documents to perform servicing tasks and escalates issues to appropriate department (e.g. sales, credit, loan accounting, client or third party) when further action is needed.
Initiates loan renewals and servicing updates with loan accounting and tracks, monitors and ensures necessary corrections are made for system accuracy. Reviews and completes maintenance in response to a variety of daily and monthly client reports to promote data integrity.
Prepares and delivers a variety of legal documents to clients on a timely basis to meet regulatory and compliance requirements.
Accurately processes receipts, disbursements and maintenance to client accounts, including initiating electronic payments and reconciling payments and disbursements. Researches client transactions and resolves issues. Assists with follow up on delinquent accounts.
Keeps current on related process, procedure and organizational updates.
Office Support
li",201340122,"2",134233614,"true",469778129,"ulli",335572020,"1",469778324,"Normal"]}">Provides office coverage during normal business hours to meet the needs of clients at location.
Coordinates team member and/or client events and manages related invoices and requests. Serves as an Office Ambassador.
Manages day-to-day administrative office duties, including processing incoming and outgoing mail; coordinating team member equipment check out; and ordering and storing supplies (e.g., paper, coffee, pop and Compeer literature) for location.
Acts as the point of contact for building maintenance and cleaning issues.
The skills and experience we prefer you have:
High school diploma or GED.
Entry-level client service experience, preferably in a financial institution.
Ability to work in a collaborative team environment and adhere to larger organizational goals, mission and vision.
Keen eye for detail, ensuring accuracy and compliance in all documentation and processing steps.
Strong organizational and communication skills.
Adaptable to changing priorities and situations and the ability to multi-task in a fast-paced environment.
Effective conflict resolution skills.
Ability to prioritize client needs and work diligently to offer solutions that are both effective and timely.
Proficient in Windows environment using Microsoft Word, Excel and Outlook and ability to learn/use new systems (e.g. loan origination), applications and other related technology products.
How we will take care of you:
Our job titles may span more than one career level (associate, senior, principal, etc.). The actual title and base pay offered is dependent upon many factors, such as: training, transferable skills, work experience, business needs and market demands. The base pay range is subject to change and may be modified in the future. This role is eligible for variable compensation and other benefits.
Base Pay$41,300-$65,000 USD
Compeer Financial is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.
Must be authorized to work for any employer in the United States. Compeer is unable to sponsor or take over sponsorship of an employment visa at this time.
Click here to view federal employment laws applicable for applicants.
$41.3k-65k yearly 2d ago
Lending Client Coordinator
Compeer Financial 4.1
Edwardsville, IL jobs
Empowered to live. Inspired to work. Compeer Financial is a member-owned cooperative located in Illinois, Minnesota and Wisconsin. We bring together team members with a variety of backgrounds and experiences to help provide financial services to support agriculture and rural communities. Join us in a culture that not only promotes meaningful work and professional development, but provides a flexible, hybrid work environment and excellent benefits, which empower you to thrive both personally and professionally.
How we support you:
Hybrid model - up to 50% work from home
Flexible schedules including ample flexibility in the summer months
Up to 9% towards 401k (3% fixed Compeer contribution plus up to 6% match)
Benefits: medical, dental, vision, HSA/FSA, life & AD&D insurance, short-term and long-term disability, wellness program & EAP
Vacation, sick leave, holidays/floating holidays, parental leave, and volunteer paid time off
Learning and development programs
Mentorship programs
Cross-functional committee opportunities (i.e. Inclusion Council, emerging professional groups, etc.)
Professional membership/certification reimbursement and more!
Casual/seasonal & intern team members are not eligible for benefits except for state-mandated programs.
To learn more about Compeer Financial visit************************
Where you will work: This position offers a hybrid work option up to 40%,generally available after one year of onboarding, and is based out of the Edwards, IL office location.
The contributions you will make: Serves as the first point of contact for clients, building strong relationships by providing exceptional levels of service. Primary responsibilities include monetary accounting activities, addressing client inquiries, resolving issues, maintaining accounts and portfolio servicing. Provides coordination for office operations, including events, in order to create a positive environment for clients and team members.
A typical day:
Client Service
Provides front line customer service to clients, proactively identifying needs and resolving a variety of requests via phone, online and in-person to ensure a positive and consistent experience.
Establishes, develops and maintains a strong relationship with internal and external clients and third parties, acting as a liaison between groups. Provides exceptional service to all clients and a consistent client experience that aligns with the mission and vision of Compeer.
Communicates, collaborates with and provides assistance to other business units and/or teams to meet the needs of internal and external clients.
Educates the team, clients and third parties on basic policies, processes, transactional delivery and servicing.
Takes appropriate steps to help identify and prevent fraud.
Assists Sales Team in determining appropriate client products and delivery tools. Actively promotes the organization's products and services to enhance the relationship and efficiency for the client.
Loan Servicing
Provides servicing for Production Credit Association (PCA) loan renewals, ensuring accuracy in all transactions. Coordinates and tracks the compilation of documents needed for servicing transactions and scans and indexes documents into systems.
Ensures loan transactions are completed within policy and compliance guidelines. Interprets internal credit summaries and loan documents to perform servicing tasks and escalates issues to appropriate department (e.g. sales, credit, loan accounting, client or third party) when further action is needed.
Initiates loan renewals and servicing updates with loan accounting and tracks, monitors and ensures necessary corrections are made for system accuracy. Reviews and completes maintenance in response to a variety of daily and monthly client reports to promote data integrity.
Prepares and delivers a variety of legal documents to clients on a timely basis to meet regulatory and compliance requirements.
Accurately processes receipts, disbursements and maintenance to client accounts, including initiating electronic payments and reconciling payments and disbursements. Researches client transactions and resolves issues. Assists with follow up on delinquent accounts.
Office Support
Provides office coverage during normal business hours to meet the needs of clients at location.
Coordinates team member and/or client events and manages related invoices and requests. Serves as an Office Ambassador.
Manages day-to-day administrative office duties, including processing incoming and outgoing mail; coordinating team member equipment check out; and ordering and storing supplies (e.g., paper, coffee, pop and Compeer literature) for location.
The skills and experience we prefer you have:
High school diploma or GED.
Entry-level client service experience, preferably in a financial institution.
Ability to work in a collaborative team environment and adhere to larger organizational goals, mission and vision.
Keen eye for detail, ensuring accuracy and compliance in all documentation and processing steps.
Strong organizational and communication skills.
Adaptable to changing priorities and situations and the ability to multi-task in a fast-paced environment.
Effective conflict resolution skills.
Ability to prioritize client needs and work diligently to offer solutions that are both effective and timely.
Proficient in Windows environment using Microsoft Word, Excel and Outlook and ability to learn/use new systems (e.g. loan origination), applications and other related technology products.
General knowledge of basic accounting principles and procedures preferred.
How we will take care of you:
Our job titles may span more than one career level (associate, senior, principal, etc.). The actual title and base pay offered is dependent upon many factors, such as: training, transferable skills, work experience, business needs and market demands. The base pay range is subject to change and may be modified in the future. This role is eligible for variable compensation and other benefits.
Base Pay$42,300-$66,600 USD
Compeer Financial is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.
Must be authorized to work for any employer in the United States. Compeer is unable to sponsor or take over sponsorship of an employment visa at this time.
Click here to view federal employment laws applicable for applicants.
$42.3k-66.6k yearly 2d ago
Treasury Management Support Specialist II
Seacoast National Bank 4.9
Stuart, FL jobs
can be located in St. Petersburg, Boca Raton or Stuart, FL.
(3 days in the office/2 days remote).
This role will serve in a capacity of supporting Treasury Management primarily by completing research and maintenance for Treasury services, auditing maintenance and performing transactional reviews.
Team member will provide operational and customer support that includes: technical support, troubleshooting, and expedited service requests. This role may serve as back up to TM Implementations or may provide additional support for TM Customer Care team (primarily during migration periods).
Responsibilities
Maintains comprehensive understanding of all TM documentation, TM process(es)/procedures to include adherence to signing authority/controls.
Reviews maintenance requests, completes maintenance requests timely with attention to detail.
Processes orders for replacements scanners and return labels
Researches ACH account entries. Processes ACH offset entries as needed and performs maintenance to Core, Tracker or Online platform(s) as needed.
Researches non post of RDC transactions, performs maintenance to RDC platforms as needed.
Completes account servicing requests with a high degree of customer satisfaction.
Reviews hourly ACH reports to ensure transmissions are occurring as anticipated.
Review Positive Pay alerts daily and manages/coordinates deadline customer reachout efforts
Compiles daily, weekly and monthly reports as requested.
Maintains knowledge of customer facing technology with the ability to discuss with and enroll customers in self-service products/processes, including, but not limited to internet, telephone, smart phone/tablet applications, debit card, ATM, ACH, Remote Deposit Capture (RDC) and P2P.
Maintains knowledge of RDC equipment and processing. Works with customers and bank associates to troubleshoot RDC related issues.
Educates customers and bank associates on features and benefits of TM products and services. Trains customers and bank associates on TM product utilization.
Identifies internal and external customer service related issues, finds solutions to problems, and drives issues to resolution, creating an outstanding customer service outcome during each interaction.
Exhibits strong work ethics and teamwork, collaborating with other associates within the branch and across the organization.
Manages Next Day Funding files processed through Seacoast Bank's Merchant Services vendor, ensuring files received by FIS match the files sent by the vendor. Approves or declines transactions based on matching and credits customer accounts accordingly.
Maintains knowledge of TM billing and is able to assist with billing resolve/inquiries for customers and bank associates.
Resolves problems or discrepancies on customer accounts in a timely manner.
Schedule and prioritize work activities, effectively handling frequent interruptions while following up on commitments in a timely manner.
Adheres to Seacoast National Bank's Code of Conduct.
Adheres to the highest legal and ethical standards applicable to our industry while observing both the spirit and letter of all government regulations, laws and bank policies and procedures.
Conducts and manages outbound and inbound customer phone conversations to help explain TM products and services, respond to technical questions, and conduct account research
Completes other tasks as assigned.
Is seen as an expert in the position, having a full understanding of each component of the job and assists others in learning job duties.
Participates in committees both within and outside the scope of the role and department. Is utilized as a useful resource for other departments and internal customers and is leveraged to educate others regarding TM products, services, sales techniques, and processes.
Continues to educate oneself in TM policies, procedures, processes, product knowledge, and industry advancements. Works towards learning additional functions within other TM departments including Implementation, Lockbox and Merchant Services.
Requirements
High School diploma or equivalent, with minimum of 4 years of previous experience in customer service or banking related fields.
Must be proficient in bank operations and regulations, have an excellent understanding of banking and TM related products and services.
Must have a flexible schedule, able to work during all days and hours of operations, including weekends and occasional non-bank operational hours.
Excellent oral and written communication skills. Listens in order to clarify information; Sends both written and verbal messages in a clear manner, asks questions to test for clarity and understanding.
Capable of dealing with complex business banking needs through a complete understanding of Treasury Management products and services; including how and why businesses utilize them.
Strong customer service skills.
Possess good judgment and decision-making ability. Makes timely and accurate decisions with readily available information and within clearly defined parameters, knows when to escalate matters, determines the priorities and acts within the agreed upon time frame, applies and achieves agreed upon standards of quality, identifies choices from a range of previously made decisions and selects the one which bests fits the needs of the situation.
Effective organizational, problem solving and analysis skills. Organizes own work in order to complete routine tasks, establishes priorities and plans based on knowledge of team/departmental plans, seeks input from others in order to improve the plan.
Ability to handle multiple tasks simultaneously in a fast paced, diverse and growth-oriented environment.
Good interpersonal skills. Adjusts comfortably to demanding situations; is patient, remains focused on resolving issues rather than defending positions.
Ability to work independently. Generally exudes self-confidence: Works with little supervision, appears confident, and presents oneself with assurance.
Ability to maintain a high degree of confidentiality.
Work independently, requiring supervisory approval in unusual or sensitive situations.
Strong customer service, operational, and telephone skills.
Must be proficient in PC functions including MS Word, Excel, PowerPoint, Outlook and all bank related systems with the ability to learn other computer systems/programs quickly.
The Statements above are intended to describe the general nature and level of work being performed by people assigned to this position. They are not intended to be an exhaustive list of responsibilities, duties, and skills. Because these statements are general, the job description is used for a variety of purposes including job evaluations; performance reviews; recruitment; etc. All Associates are required to adhere to the highest legal and ethical standards applicable to our industry. It is the policy of Seacoast Bank that all Associates will be familiar and compliant with all regulatory, legal, ethical and Bank risk mitigation requirements pertaining to both our industry and their individual roles. This includes the on time, successful completion of annual required training post-hire and effective execution of role responsibilities.
#LI-PF1
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.
$30k-51k yearly est. 3d ago
Part-Time Teller Support Specialist
City Bank 4.4
Lubbock, TX jobs
DescriptionThe position of Teller Support Specialist is responsible for offering assistance to the Lubbock and surrounding area branches by performing branch teller services, new account services, and assisting with customer service issues. They will do so in a professional, timely and efficient manner and according to established bank policies and procedures. Essential Duties
Represents the bank in a courteous and professional manner. Furnishes prompt, efficient and accurate service in processing transactions.
Able to interact and adapt to different branches and their specific needs or requests.
Travels from branch to branch on a daily basis or as requested.
Monitors the TSS Calendar consistently and is prepared at all times for any changes that may present itself within the daily schedule.
Is prepared at all times with their name tag, name plate and teller stamp.
Retains vast amounts of knowledge in many different areas of the bank.
Prepares teller window with adequate supplies and is organized and ready to serve customers by regularly scheduled opening times.
Maintains a high level of security awareness within daily work responsibilities such as the safekeeping of teller cash by locking teller drawers and computer. Maintains proper amounts of cash in teller window.
Refrains from distractions that prevent the best service to our customers, whether they are engaged with them or not. Distractions such as food, drinks, cell phones, tablets, internet, television or any other item that is not work related and/or inappropriate or unprofessional conversations.
Attention to detail and excellent communication skills are required.
Actively cross-sells bank products and services.
Accepts checks and cash for deposit processing, following written procedure at all times. Verifies deposit amounts and examines checks for endorsement and negotiability.
Processing transactions upon verification of signatures and customer account balances. Inspects all checks, money orders, savings withdrawals, etc. to determine their negotiability.
Receives credit card payments and processes those according to written procedure.
Receives payments for loans such as mortgage, installment, and commercial, ensuring that payments equal the amount due and that all late charges, if applicable, are collected AND properly reads any and all messages that may be placed on such accounts.
Cashes City Bank checks for non-bank customers upon verification of identification and appropriate approval, as required.
Assist in working night depository bags/envelopes, dropped bag and/or handling bank-by-mail deposits.
Issues cashier's checks to customers based on a collected balance.
Prepares cash advance requests, obtaining proper authorization. Ensures that the cash advances are balanced and transmitted daily.
Maintains MC/EMV supplies.
Redeems E/EE/I savings bonds.
Accepts stop payments on checks.
Accepts and exchanges foreign currency by following proper written procedures.
Sends checks and drafts to collections department.
Completes Monetary Instrument Log through the Teller system for cash transactions purchasing a monetary instrument (cashier's check) beginning at $3,000.
Completes Currency Transaction information through the Teller system for cash transactions at $5,000 or over $10,000.
Prepares wire transfer requests as provided in written procedures.
Balances teller window daily under dual control and ensures that they stay under their designated drawer limit.
Performs opening and closing responsibilities if and when assigned.
Sets up such tasks as preauthorized transactions, direct deposits, and change of addresses.
Responds to customer account inquiries in a friendly professional manner.
Provides customer with copies of statements.
Verifies incoming cash shipments under dual control if asked or needed.
Maintains ATM on a daily basis, handling deposits, balancing, replenishes cash and supplies if needed.
Answers phones in a friendly and professional manner.
Encodes and provides daily work for proof and meets courier deadlines.
Attends additional trainings and meetings as required by management.
Complies with required training courses in a timely fashion.
Always greets customers with a smile whether in person or on the phone.
Having good knowledge of City Bank's products and services and know when to suggest them.
Follows proper procedures when ordering checks for customers.
Makes changes signature cards.
Closes accounts when necessary.
Please also see Branch Services Teller job description for further details.
Equal Opportunity Employer/Veterans/Disabled
$31k-36k yearly est. 2d ago
Wires Support Specialist
United Bankers' Bank 3.9
Richfield, MN jobs
As a Wires Support Specialist at UBB, you'll be at the heart of our financial operations, processing and monitoring domestic and international wire transfers while safeguarding against fraud and ensuring seamless daily reconciliations. This critical role combines technical precision with customer service excellence, as you help maintain the integrity of UBB's wire transfer operations.
Position is in our Richfield MN office and hours for this position will rotate among the following shifts:
7:00am to 3:30pm CST
8:00am to 4:30pm CST
8:30am to 5:00pm CST
9:45am to 6:15pm CST
Essential Responsibilities
* Performs startup and End of Day duties which include balancing UNET, FRB and correspondent wire system.
* Processes wire transfer activity including domestic & international imported files from UNET, FRB and correspondent wire system.
* Monitors and processes wires queues on correspondent wire system and UNET.
* Confirms amounts and details of faxed/emailed international wires with authorized customers.
* Manage Excel spreadsheets for specific types of wire activity.
* Monitors UBB account balance with FRB to eliminate occurrence of overdrafts.
* Notifies management of any questionable information or suspicious transactions.
* Reconciles incoming and outgoing wires to Federal Reserve Bank's report, and correspondent wire systems reports.
* Performs appropriate GL and DDA entries to reflect the day's activities and foreign dollar wires.
* Processes customer requests via phone, fax, and email and assists customers with UNET transactions.
* Provides concise, accurate and efficient customer service including answering calls and resolving problems related to wire transfer inquiries.
* Processes requests for the purchase of foreign dollar wires via select vendors.
* Reconciles US Dollar International wires on correspondent wire system sent to Vendor.
Monitors wires against OFAC watch-lists and decisions matches.
* Performs investigations pertaining to International and Domestic wire details to assist in eliminating fraudulent transfer of funds.
* Keeps supervisor informed of important developments, potential problems and related information necessary for effective management. Coordinates/communicates plans and activities with others to ensure a "team" approach.
* Duties as assigned.
Knowledge, Skills & Abilities
* Associate's degree in Business, Accounting or related field with 2+ years banking experience preferred
* High School Diploma or equivalent with 4+ years banking experience considered
* High attention to detail
* Basic accounting or bookkeeping knowledge
* Windows, Microsoft Edge, typing and 10 key accuracy
Benefits
* Medical, Dental, and Vision
* HSA with a generous company contribution
* Medical and Dependent Care Flexible Spending Accounts
* 401(k) plan with a 3% company contribution, plus up to an additional 1% match -Roth option available
* 12 Paid holidays
To continue to learn more about our superior benefits package and apply for this position, please visit our Careers page at about-us/careers.
Pay Range
* $22.34 - $29.78 hourly; depending on education, qualifications, experience
* Annual bonus target: 5% of annual pay dependent on company and personal performance
Headquartered in Richfield, MN and chartered in 1975, United Bankers' Bank (UBB) is the nation's first bankers' bank. Today, UBB has over $1 billion in assets, and is a trusted correspondent banking partner to over 1,000 community banks from the West Coast to the Great Lakes and South Atlantic. Our "
First
for Your Success" motto is a guiding principle that establishes the success of each and every customer and UBB employee as our number one priority.
United Bankers' Bank is an EEO/AA employer: All qualified applicants will receive consideration for employment without regard to race, religion, color, sex, national origin, age, sexual orientation, gender identity, disability, veteran status or any other characteristic protected by law.
$22.3-29.8 hourly 2d ago
Treasury Management Support Specialist II
Seacoast National Bank 4.9
Boca Raton, FL jobs
can be located in St. Petersburg, Boca Raton or Stuart, FL.
(3 days in the office/2 days remote).
This role will serve in a capacity of supporting Treasury Management primarily by completing research and maintenance for Treasury services, auditing maintenance and performing transactional reviews.
Team member will provide operational and customer support that includes: technical support, troubleshooting, and expedited service requests. This role may serve as back up to TM Implementations or may provide additional support for TM Customer Care team (primarily during migration periods).
Responsibilities
Maintains comprehensive understanding of all TM documentation, TM process(es)/procedures to include adherence to signing authority/controls.
Reviews maintenance requests, completes maintenance requests timely with attention to detail.
Processes orders for replacements scanners and return labels
Researches ACH account entries. Processes ACH offset entries as needed and performs maintenance to Core, Tracker or Online platform(s) as needed.
Researches non post of RDC transactions, performs maintenance to RDC platforms as needed.
Completes account servicing requests with a high degree of customer satisfaction.
Reviews hourly ACH reports to ensure transmissions are occurring as anticipated.
Review Positive Pay alerts daily and manages/coordinates deadline customer reachout efforts
Compiles daily, weekly and monthly reports as requested.
Maintains knowledge of customer facing technology with the ability to discuss with and enroll customers in self-service products/processes, including, but not limited to internet, telephone, smart phone/tablet applications, debit card, ATM, ACH, Remote Deposit Capture (RDC) and P2P.
Maintains knowledge of RDC equipment and processing. Works with customers and bank associates to troubleshoot RDC related issues.
Educates customers and bank associates on features and benefits of TM products and services. Trains customers and bank associates on TM product utilization.
Identifies internal and external customer service related issues, finds solutions to problems, and drives issues to resolution, creating an outstanding customer service outcome during each interaction.
Exhibits strong work ethics and teamwork, collaborating with other associates within the branch and across the organization.
Manages Next Day Funding files processed through Seacoast Bank's Merchant Services vendor, ensuring files received by FIS match the files sent by the vendor. Approves or declines transactions based on matching and credits customer accounts accordingly.
Maintains knowledge of TM billing and is able to assist with billing resolve/inquiries for customers and bank associates.
Resolves problems or discrepancies on customer accounts in a timely manner.
Schedule and prioritize work activities, effectively handling frequent interruptions while following up on commitments in a timely manner.
Adheres to Seacoast National Bank's Code of Conduct.
Adheres to the highest legal and ethical standards applicable to our industry while observing both the spirit and letter of all government regulations, laws and bank policies and procedures.
Conducts and manages outbound and inbound customer phone conversations to help explain TM products and services, respond to technical questions, and conduct account research
Completes other tasks as assigned.
Is seen as an expert in the position, having a full understanding of each component of the job and assists others in learning job duties.
Participates in committees both within and outside the scope of the role and department. Is utilized as a useful resource for other departments and internal customers and is leveraged to educate others regarding TM products, services, sales techniques, and processes.
Continues to educate oneself in TM policies, procedures, processes, product knowledge, and industry advancements. Works towards learning additional functions within other TM departments including Implementation, Lockbox and Merchant Services.
Requirements
High School diploma or equivalent, with minimum of 4 years of previous experience in customer service or banking related fields.
Must be proficient in bank operations and regulations, have an excellent understanding of banking and TM related products and services.
Must have a flexible schedule, able to work during all days and hours of operations, including weekends and occasional non-bank operational hours.
Excellent oral and written communication skills. Listens in order to clarify information; Sends both written and verbal messages in a clear manner, asks questions to test for clarity and understanding.
Capable of dealing with complex business banking needs through a complete understanding of Treasury Management products and services; including how and why businesses utilize them.
Strong customer service skills.
Possess good judgment and decision-making ability. Makes timely and accurate decisions with readily available information and within clearly defined parameters, knows when to escalate matters, determines the priorities and acts within the agreed upon time frame, applies and achieves agreed upon standards of quality, identifies choices from a range of previously made decisions and selects the one which bests fits the needs of the situation.
Effective organizational, problem solving and analysis skills. Organizes own work in order to complete routine tasks, establishes priorities and plans based on knowledge of team/departmental plans, seeks input from others in order to improve the plan.
Ability to handle multiple tasks simultaneously in a fast paced, diverse and growth-oriented environment.
Good interpersonal skills. Adjusts comfortably to demanding situations; is patient, remains focused on resolving issues rather than defending positions.
Ability to work independently. Generally exudes self-confidence: Works with little supervision, appears confident, and presents oneself with assurance.
Ability to maintain a high degree of confidentiality.
Work independently, requiring supervisory approval in unusual or sensitive situations.
Strong customer service, operational, and telephone skills.
Must be proficient in PC functions including MS Word, Excel, PowerPoint, Outlook and all bank related systems with the ability to learn other computer systems/programs quickly.
The Statements above are intended to describe the general nature and level of work being performed by people assigned to this position. They are not intended to be an exhaustive list of responsibilities, duties, and skills. Because these statements are general, the job description is used for a variety of purposes including job evaluations; performance reviews; recruitment; etc. All Associates are required to adhere to the highest legal and ethical standards applicable to our industry. It is the policy of Seacoast Bank that all Associates will be familiar and compliant with all regulatory, legal, ethical and Bank risk mitigation requirements pertaining to both our industry and their individual roles. This includes the on time, successful completion of annual required training post-hire and effective execution of role responsibilities.
#LI-PF1
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.
$30k-51k yearly est. 3d ago
Treasury Management Support Specialist II
Seacoast National Bank 4.9
Saint Petersburg, FL jobs
can be located in St. Petersburg, Boca Raton or Stuart, FL.
(3 days in the office/2 days remote).
This role will serve in a capacity of supporting Treasury Management primarily by completing research and maintenance for Treasury services, auditing maintenance and performing transactional reviews.
Team member will provide operational and customer support that includes: technical support, troubleshooting, and expedited service requests. This role may serve as back up to TM Implementations or may provide additional support for TM Customer Care team (primarily during migration periods).
Responsibilities
Maintains comprehensive understanding of all TM documentation, TM process(es)/procedures to include adherence to signing authority/controls.
Reviews maintenance requests, completes maintenance requests timely with attention to detail.
Processes orders for replacements scanners and return labels
Researches ACH account entries. Processes ACH offset entries as needed and performs maintenance to Core, Tracker or Online platform(s) as needed.
Researches non post of RDC transactions, performs maintenance to RDC platforms as needed.
Completes account servicing requests with a high degree of customer satisfaction.
Reviews hourly ACH reports to ensure transmissions are occurring as anticipated.
Review Positive Pay alerts daily and manages/coordinates deadline customer reachout efforts
Compiles daily, weekly and monthly reports as requested.
Maintains knowledge of customer facing technology with the ability to discuss with and enroll customers in self-service products/processes, including, but not limited to internet, telephone, smart phone/tablet applications, debit card, ATM, ACH, Remote Deposit Capture (RDC) and P2P.
Maintains knowledge of RDC equipment and processing. Works with customers and bank associates to troubleshoot RDC related issues.
Educates customers and bank associates on features and benefits of TM products and services. Trains customers and bank associates on TM product utilization.
Identifies internal and external customer service related issues, finds solutions to problems, and drives issues to resolution, creating an outstanding customer service outcome during each interaction.
Exhibits strong work ethics and teamwork, collaborating with other associates within the branch and across the organization.
Manages Next Day Funding files processed through Seacoast Bank's Merchant Services vendor, ensuring files received by FIS match the files sent by the vendor. Approves or declines transactions based on matching and credits customer accounts accordingly.
Maintains knowledge of TM billing and is able to assist with billing resolve/inquiries for customers and bank associates.
Resolves problems or discrepancies on customer accounts in a timely manner.
Schedule and prioritize work activities, effectively handling frequent interruptions while following up on commitments in a timely manner.
Adheres to Seacoast National Bank's Code of Conduct.
Adheres to the highest legal and ethical standards applicable to our industry while observing both the spirit and letter of all government regulations, laws and bank policies and procedures.
Conducts and manages outbound and inbound customer phone conversations to help explain TM products and services, respond to technical questions, and conduct account research
Completes other tasks as assigned.
Is seen as an expert in the position, having a full understanding of each component of the job and assists others in learning job duties.
Participates in committees both within and outside the scope of the role and department. Is utilized as a useful resource for other departments and internal customers and is leveraged to educate others regarding TM products, services, sales techniques, and processes.
Continues to educate oneself in TM policies, procedures, processes, product knowledge, and industry advancements. Works towards learning additional functions within other TM departments including Implementation, Lockbox and Merchant Services.
Requirements
High School diploma or equivalent, with minimum of 4 years of previous experience in customer service or banking related fields.
Must be proficient in bank operations and regulations, have an excellent understanding of banking and TM related products and services.
Must have a flexible schedule, able to work during all days and hours of operations, including weekends and occasional non-bank operational hours.
Excellent oral and written communication skills. Listens in order to clarify information; Sends both written and verbal messages in a clear manner, asks questions to test for clarity and understanding.
Capable of dealing with complex business banking needs through a complete understanding of Treasury Management products and services; including how and why businesses utilize them.
Strong customer service skills.
Possess good judgment and decision-making ability. Makes timely and accurate decisions with readily available information and within clearly defined parameters, knows when to escalate matters, determines the priorities and acts within the agreed upon time frame, applies and achieves agreed upon standards of quality, identifies choices from a range of previously made decisions and selects the one which bests fits the needs of the situation.
Effective organizational, problem solving and analysis skills. Organizes own work in order to complete routine tasks, establishes priorities and plans based on knowledge of team/departmental plans, seeks input from others in order to improve the plan.
Ability to handle multiple tasks simultaneously in a fast paced, diverse and growth-oriented environment.
Good interpersonal skills. Adjusts comfortably to demanding situations; is patient, remains focused on resolving issues rather than defending positions.
Ability to work independently. Generally exudes self-confidence: Works with little supervision, appears confident, and presents oneself with assurance.
Ability to maintain a high degree of confidentiality.
Work independently, requiring supervisory approval in unusual or sensitive situations.
Strong customer service, operational, and telephone skills.
Must be proficient in PC functions including MS Word, Excel, PowerPoint, Outlook and all bank related systems with the ability to learn other computer systems/programs quickly.
The Statements above are intended to describe the general nature and level of work being performed by people assigned to this position. They are not intended to be an exhaustive list of responsibilities, duties, and skills. Because these statements are general, the job description is used for a variety of purposes including job evaluations; performance reviews; recruitment; etc. All Associates are required to adhere to the highest legal and ethical standards applicable to our industry. It is the policy of Seacoast Bank that all Associates will be familiar and compliant with all regulatory, legal, ethical and Bank risk mitigation requirements pertaining to both our industry and their individual roles. This includes the on time, successful completion of annual required training post-hire and effective execution of role responsibilities.
#LI-PF1
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.
$30k-49k yearly est. 3d ago
Vehicle Repair Coordinator - Fixed Term
Element Fleet Corporation 4.8
Maryland jobs
Get started on an exciting career at Element!
Element employees make a difference in the lives of others every day. We are re-defining the fleet management industry to be people first, then business - delivering on our promise of a superior client experience. This takes hard work and innovation, and we need more like-minded people on our team.
About the Role
We're looking for a highly skilled and experienced professional to join our team as Coordinator, Vehicle Repair in a 12 month, fixed term position. In this role, you will oversee vehicle repair operations in the field and provide guidance to vehicle repair technicians. You will ensure the timely and efficient repair and maintenance of the fleet while supporting data-driven decisions, compliance, and operational effectiveness.
What You'll Do
Ensure the timely and efficient repair and maintenance of all LMR vehicles in the field.
Respond to client queries and analyze data to make meaningful recommendations to support sound vehicle decisions.
Develop and implement maintenance schedules and procedures to maximize vehicle performance and minimize downtime.
Maintain and enhance vendor relationships at the field operations level to meet or exceed program performance targets.
Provide guidance on the daily operations of the field vehicle repair function within the LMR team.
Support and partner with field vehicle repair coordinators by providing guidance, training, and support.
Coordinate with internal departments to prioritize and schedule vehicle repairs based on operational needs.
Collaborate with vendors and suppliers to source cost effective parts and equipment.
Monitor and analyze repair data to identify trends, performance issues, and areas for improvement and make recommendations to leadership.
Maintain accurate records of repairs, parts inventory, and maintenance history for the LMR fleet.
Basic Qualifications
High school diploma or equivalent required
Proven experience in vehicle repair and maintenance with a focus on fleet management.
Minimum of intermediate level proficiency with Excel and other Microsoft applications.
Valid driver's license
Proficient in spoken and written English
Preferred Qualifications
Education: College/University degree preferred.
ASE certifications
Experience supporting people in cross functional settings is preferred.
Strong leadership skills with the ability to motivate and mentor a team.
Excellent technical knowledge of vehicle systems, diagnostics, and repair tools.
Ability to analyze repair data to identify opportunities for improved efficiency and cost savings.
Location: US Remote
The hiring base salary range for this position is $60,400 - $83,100 annually. Actual compensation within this range will be dependent upon the individual's knowledge, skills, experience, equity with other team members, and alignment with market data. Please note that the disclosed salary range is solely for candidates hired to perform work within this geographic location. Candidates hired to work in other locations will be subject to the pay range associated with that location.
What's in it for You
* A culture of innovation, empowerment, decision-making, and accountability
* Comprehensive health and welfare benefits that serve the needs of you and your family and foster a culture of wellness
* Additional benefits and amenities, including paid time-off programs (vacation, sick leave, and holidays)
Applicants will be required to undergo a background check only if and after a conditional offer of employment has been extended.
Element Fleet Management and its wholly owned subsidiaries are an equal opportunity employer committed to diversity, equity, inclusion, and belonging. We are pleased to consider all qualified applicants for employment without regard to race, color, religion, genetic information, sex, gender identity, sexual orientation, age, marital status, family status, ancestry, national origin, citizenship, physical or mental disability, veteran status, military obligations or any other characteristic protected by federal, state and local laws. Disability-related accommodations during the application and interview process are available upon request.Should you require an accommodation with our hiring process please send an email to
or call . Element Fleet Management also uses AI-assisted tools to help screen and assess applications. These tools analyze information you provide (for example, your rsum and screening responses) to identify job-related skills, qualifications, and experience. AI outputs do not by themselves determine whether you advance or receive an offer - they assist recruiters and hiring managers. Final hiring decisions are made by people.
Know Your Rights: Workplace discrimination is illegal
$60.4k-83.1k yearly 2d ago
Treasury Solutions Support Specialist
Renasant Bank 4.3
Birmingham, AL jobs
Job ID 2026-14997
The Treasury Solutions Support Specialist fulfills a key role for Renasant Bank's Treasury clients. This person must be motivated and passionate in creating legendary client support experiences through inbound and outbound service interactions with Treasury Solutions clients. This position serves as the front line for Treasury Solutions to respond to questions and issues, from clients and our banking partners, in a timely and efficient manner.
RENASANT BANK IS AN EQUAL OPPORTUNITY EMPLOYER
Responsibilities
Must be a passionate advocate for providing exceptional client experiences for all Treasury Solutions products thereby attaining client retention and referenceability
Capture customer information in the core system or CRM database that promotes Know Your Customer as related to their Profile, Relationship, Preferences, and Interactions
Document the problem solving process such as decisions made, actions involved and final resolution in the core system or CRM database
Ensure that all relevant parties are updated frequently through the core system or CRM
Resolve client requests through proficient use of system tools, research and navigation within/outside the organization, or escalation to appropriate resource
Ensure any follow-up needed is provide timely
Escalate all complex and technical questions and issues to the appropriate resource as quickly and efficiently as possible ensuring that all known data regarding the incident is provided
Display patience and empathy in handling tough cases and/or difficult clients
Gather and document client feedback for sharing with the Product and Sales teams
Engage in continuous self-performance evaluation and self-training projects
Stay current and knowledgeable on all Treasury Solutions products and services
Stay current on industry trends (market conditions, regulatory changes, and competitor offers) to be effective in responding to client inquiries and needs
Adhere to Renasant Bank's Service Standards Policy and Core Values - RNSTX
Flexibility with work schedule, including possible nights and weekends
Adhere to regulatory guidelines for customer authentication and product disclosures
Maintain confidentiality and security of customer information according to regulatory guidelines and company policies
Seek opportunities to differentiate the customer experience through identifying solutions suitable for client's current or future needs based on life events and risk tolerances
Perform other related duties as assigned
Qualifications
A high school diploma or equivalent; Bachelor's degree is preferred
At least three years' banking experience with at least 1 year in a client facing role
A proven track record of understanding the client needs and delivering exceptional client service consistently
Excellent written and verbal communication skills is required. The Specialist must be able to manage internal and external relationships efficiently and effectively with the ability to articulate solutions to both internal and external stakeholders.
Excellent customer service skills
Strong analytical and problem solving skills
Demonstrated initiative and innovation to resolve issues effectively and efficiently - ability to "think outside the box"
PC Proficiency with various systems and software, including but not limited to Microsoft Office products
Must be able to:
Work and collaborate with others as a team at all levels
Multitask effectively
Organize and prioritize tasks to achieve goals
Perform role with minimal supervision
Be committed to seeking opportunities for continuous improvement and possess the ability to achieve results despite challenges
Ability to understand and apply policies and procedures of federal/state regulations
Physical Demands
The physical demands described are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is frequently required to stand or sit; kneel, stoop, or squat; use hands or fingers to handle or feel objects, tools or controls; reach with hands and arms, and talk or hear. The employee is occasionally required to walk. The employee must occasionally lift and /or move up to 25 pounds. Specific vision abilities required by this job include close vision, peripheral vision, depth perception and the ability to focus.
Work Environment
The Bank's professional working environment requires employees to communicate effectively, both verbally and in writing. Employees must demonstrate strong interpersonal skills when working closely with internal business partners and external clients. Employees may be exposed to confidential and propriety information within the working environment, therefore, must uphold confidentiality at all times. Due to the possibility of being exposed to high risk situations (i.e. robbery), detailed instructions and procedures are required to be followed at all times to safeguard the Bank's employees, customers, and assets.
The above is intended to describe the general content of and requirements for the performance of this job. It is not to be construed as an exhaustive statement of duties, responsibilities, or requirements. The principal duties and responsibilities enumerated are all essential job functions except for those that begin with the word "May".
This is intended to describe the normal level of work required by the person performing the work. The principle duties outlined are the essential responsibilities and duties. Other duties may be assigned as needs arise. Job requirements and/or processes may be modified to reasonably accommodate persons with a disability as required by law.
This description is not intended as a contract and is subject to change. Any written contractual agreements supersede this job description.
$30k-36k yearly est. 2d ago
Credit Resolution Support Specialist
Water and Power Community Credit Union 3.7
Los Angeles, CA jobs
Role:
Perform and conduct complex, time-intensive credits on non-performing assets through journal entries and department monetary adjustments and may be required to balance outages.
Responsible for the accuracy of charge off losses and adjusted journal entries ensuring accounting principles are followed for proper financial record keeping. This position works independently to provides technical support and research support to branches, Credit Resolution, and other back office departments. The Credit Resolution Support Representative role will function as a subject matter expert in a variety of complex functions, including Credit Disputes, Validation of Debt, Payment history analysis, Paid Ahead reports for Real Estate loans. The role also serves as a back-up support for Credit Resolutions Collateral Representative.
Duties and Responsibilities:
Monitor and maintain sub-ledgers, reconcile, and research accounts to clear variances.
Participate in department projects.
Maintain a basic understanding of state and federal laws and regulations related to credit union compliance including bank secrecy act (BSA} and anti-money laundering laws appropriate to the position.
Assist in audits and reconciliations on account types including the following:
Vehicle/RV loans
Personal Loan
Line of Credit
Credit Card
Collection payments
Collection extensions
Expulsion Process
Account closure
Negative Shares, Visa, and Loan Charge-offs.
Review delinquent accounts 150 to 180 days past due and write-off small account balances on personal loans, Visa, and Negative shares.
Assigns charge off accounts to Collection Agencies
Processes payments received on charged off loans
Post and balance all Chapter 13, collection agency, and attorney suit payments
Processes Charge off loans as approved by the Board of Directors.
Make corrections or processes changes to loan payments
Independently work with WPCCU departments to resolve member disputes
Foster a positive and engaging work environment by sharing best practices and industry standards.
Maintain positive communication through words and actions by modeling WPCCU mission, vision and core values.
Responsible for handling escalations related to complex credit bureau inquiries and disputes from members, dealers, financial Institutions, vendor/partners and the credit reporting agencies.
Maintain a thorough understanding of state and federal laws and regulations related to credit bureau reporting, compliance, including but not limited to; Consumer Credit Reporting Agencies Act, Unfair or Deceptive Acts or Practices, Fair and Accurate Credit Transactions Act (FACT Act), Fair Credit Reporting Act (FCRA}, Bank Secrecy and Anti-Money laundering laws as appropriate to the position.
Work, create and analyze reports necessary to ensure work is completed according to required timelines, procedures and regulations. Perform necessary research and actions based on report findings, and trend analysis notifying management of status, any issues and proposed resolutions.
Review, analyze, credit reporting process to ensure accuracy.
Evaluate and ensure thee-OSCAR disputes are accurate, complete and compliant,
Review incoming correspondence, information researched, and response paperwork for truthfulness, accuracy, and consistency.
Apply fraud detection and prevention techniques.
Create lien releases, payoff's reports
Ensure payments are posted within regulatory and industry best practices.
Provide additional support throughout the department and perform other tasks and duties as needed.
Qualifications
EDUCATION: High School curriculum is required, AA degree in accounting or equivalent combination of education, training preferred.
EXPERIENCE: Three years or more performing Journal entry, reconciliation, and research work in a sin1i1ar position within a financial institution.
KNOWLEDGE/SKILLS: Strong oral and written communication skills. Has demonstrated a strong knowledge of financial services products, services, understanding of BSA, OFAC and FDCPA, FCRA, FACTA, regulation. Strong knowledge of General Accounting Principles rules, ten-key, Strong comprehension of the Journal Voucher (JV) protocol, General Ledger (GL) system. Demonstrate analytical skills and problem solving with the ability to balance and reconcile GL accounts.
Disclaimer
The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed.
Water and Power Community Credit Union is an equal opportunity employer
We are committed to equal employment opportunity regardless of race, color, religion, sex, national origin, sexual orientation, age, citizenship, marital or family status, mental or physical disability, gender identity or Veteran status. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you have a disability or special need that requires accommodation, please let us know.
$38k-45k yearly est. 2d ago
Treasury Solutions Support Specialist
Renasant Bank 4.3
Atlanta, GA jobs
Job ID 2026-14997
The Treasury Solutions Support Specialist fulfills a key role for Renasant Bank's Treasury clients. This person must be motivated and passionate in creating legendary client support experiences through inbound and outbound service interactions with Treasury Solutions clients. This position serves as the front line for Treasury Solutions to respond to questions and issues, from clients and our banking partners, in a timely and efficient manner.
RENASANT BANK IS AN EQUAL OPPORTUNITY EMPLOYER
Responsibilities
Must be a passionate advocate for providing exceptional client experiences for all Treasury Solutions products thereby attaining client retention and referenceability
Capture customer information in the core system or CRM database that promotes Know Your Customer as related to their Profile, Relationship, Preferences, and Interactions
Document the problem solving process such as decisions made, actions involved and final resolution in the core system or CRM database
Ensure that all relevant parties are updated frequently through the core system or CRM
Resolve client requests through proficient use of system tools, research and navigation within/outside the organization, or escalation to appropriate resource
Ensure any follow-up needed is provide timely
Escalate all complex and technical questions and issues to the appropriate resource as quickly and efficiently as possible ensuring that all known data regarding the incident is provided
Display patience and empathy in handling tough cases and/or difficult clients
Gather and document client feedback for sharing with the Product and Sales teams
Engage in continuous self-performance evaluation and self-training projects
Stay current and knowledgeable on all Treasury Solutions products and services
Stay current on industry trends (market conditions, regulatory changes, and competitor offers) to be effective in responding to client inquiries and needs
Adhere to Renasant Bank's Service Standards Policy and Core Values - RNSTX
Flexibility with work schedule, including possible nights and weekends
Adhere to regulatory guidelines for customer authentication and product disclosures
Maintain confidentiality and security of customer information according to regulatory guidelines and company policies
Seek opportunities to differentiate the customer experience through identifying solutions suitable for client's current or future needs based on life events and risk tolerances
Perform other related duties as assigned
Qualifications
A high school diploma or equivalent; Bachelor's degree is preferred
At least three years' banking experience with at least 1 year in a client facing role
A proven track record of understanding the client needs and delivering exceptional client service consistently
Excellent written and verbal communication skills is required. The Specialist must be able to manage internal and external relationships efficiently and effectively with the ability to articulate solutions to both internal and external stakeholders.
Excellent customer service skills
Strong analytical and problem solving skills
Demonstrated initiative and innovation to resolve issues effectively and efficiently - ability to "think outside the box"
PC Proficiency with various systems and software, including but not limited to Microsoft Office products
Must be able to:
Work and collaborate with others as a team at all levels
Multitask effectively
Organize and prioritize tasks to achieve goals
Perform role with minimal supervision
Be committed to seeking opportunities for continuous improvement and possess the ability to achieve results despite challenges
Ability to understand and apply policies and procedures of federal/state regulations
Physical Demands
The physical demands described are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is frequently required to stand or sit; kneel, stoop, or squat; use hands or fingers to handle or feel objects, tools or controls; reach with hands and arms, and talk or hear. The employee is occasionally required to walk. The employee must occasionally lift and /or move up to 25 pounds. Specific vision abilities required by this job include close vision, peripheral vision, depth perception and the ability to focus.
Work Environment
The Bank's professional working environment requires employees to communicate effectively, both verbally and in writing. Employees must demonstrate strong interpersonal skills when working closely with internal business partners and external clients. Employees may be exposed to confidential and propriety information within the working environment, therefore, must uphold confidentiality at all times. Due to the possibility of being exposed to high risk situations (i.e. robbery), detailed instructions and procedures are required to be followed at all times to safeguard the Bank's employees, customers, and assets.
The above is intended to describe the general content of and requirements for the performance of this job. It is not to be construed as an exhaustive statement of duties, responsibilities, or requirements. The principal duties and responsibilities enumerated are all essential job functions except for those that begin with the word "May".
This is intended to describe the normal level of work required by the person performing the work. The principle duties outlined are the essential responsibilities and duties. Other duties may be assigned as needs arise. Job requirements and/or processes may be modified to reasonably accommodate persons with a disability as required by law.
This description is not intended as a contract and is subject to change. Any written contractual agreements supersede this job description.
$31k-38k yearly est. 2d ago
Mortgage Foreclosure Coordinator
First National Bank of Pennsylvania 3.7
Pittsburgh, PA jobs
Primary Office Location:626 Washington Place. Pittsburgh, Pennsylvania. 15219.Join our team. Make a difference - for us and for your future.Position Title: Mortgage Foreclosure Coordinator Business Unit: Mortgage Administration Reports To: Supervisor of Mortgage Default Servicing
Position Overview:
This position is primarily responsible for the day-to-day handling of mortgage secured loans in late stage delinquency, including but not limited to collections, loss mitigation and foreclosure management. The incumbent is responsible for attempting to contact the borrower to initiate a plan to cure the delinquency to avoid foreclosure initiation. If no plan can be made, the incumbent compiles required data to initiate the foreclosure referral to outside counsel. The incumbent will manage vendors and ensure compliance with investor and insurer, state, federal and Bank requirements.
Primary Responsibilities:
Monitors foreclosure loans and ensures that foreclosure actions on individual accounts are completed in a timely manner according to investor and insurer, state and regulatory guidelines minimizing financial losses to the corporation. Analyzes and designs strategies to minimize all losses via management of attorney and to enhance overall foreclosure process.
Effectively manages assigned queued accounts by setting appropriate follow-up and next steps to adhere to investor/Bank guidelines and procedures. Conducts field maintenance within the general servicing and collection system to ensure adherence to FCRA and Bank policies related to status fields. Completes equity analysis and provides recommended course of action such as charge off/legal action.
Ensures collection system is clearly and fully documented related to all collection, loss mitigation and foreclosure calls, emails and written communication. Responsible for the review, approval and tracking of vendor invoicing. Conducts SCRA search in accordance with Bank policy. Monitors property condition and escalates situations in which the condition is compromised.
Gathers and analyzes research data such as statutes, decisions and legal articles, codes and documents. Reviews and validates legal documents including discovery, briefs, pleadings, appeals, contracts and affidavits. Serves as a Bank representative at hearings, depositions and mediations. Maintains attorney communication via phone/email.
Manages the compliance related aspects of the residential mortgage division to insure that functions conform to CFPB, OCC, SCRA, FCRA, FDCPA and other state, federal and Bank requirements. Responsible for special projects and reporting required by investors such as FHLMC/FNMA/FHLB. Maintains current data of new and pending laws and regulations directly affecting the division
Performs other related duties and projects as assigned.
All employees have the responsibility and the accountability to serve as risk managers for their businesses by understanding, reporting, responding to, managing and monitoring the risk they encounter daily as required by F.N.B. Corporation's risk management program.
F.N.B. Corporation is committed to achieving superior levels of compliance by adhering to regulatory laws and guidelines. Compliance with regulatory laws and company procedures is a required component of all position descriptions.
Minimum Education:
High School or GED
Minimum Years Experience:
5
Special Skills:
Excellent organizational, analytical and interpersonal skills
Excellent customer service skills
Excellent project management skills
Ability to work and multi-task in a fast paced environment
MS Word - Intermediate Level
MS Excel - Intermediate Level
Ability to use a personal computer and job-related software
BA or BS preferred. Experience in servicing GSE-Portfolio Foreclosure, Bankruptcy and Collection loans. Familiar with general mortgage servicing practices. Excellent negotiation skills.
Special Licenses and Certificates:
N/A
Physical Requirements:
N/A
Equal Employment Opportunity (EEO):
It is the policy of F.N.B. Corporation (FNB) and its affiliates not to discriminate against any employee or applicant for employment because of age, race, color, religion, sex, national origin, disability, veteran status or any other category protected by law. It is also the policy of FNB and its affiliates to employ and advance in employment all persons regardless of their status as individuals with disabilities or veterans, and to base all employment decisions only on valid job requirements. FNB provides all applicants and employees a discrimination and harassment free workplace.
$38k-64k yearly est. 2d ago
Contact Center Loan Support Specialist
Northwest Bank 4.8
Buffalo, NY jobs
As a Loan Support Specialist within the Contact Center, you will be part of team of exceptional customer service professionals that are dedicated to providing exceptional service our customers. As a trusted support partner, the specialist will provide support to internal/external customers with regards to all retail loan products (mortgage. equity, consumer, indirect and credit card). This position works to achieve monthly call quality performance while educating clients on products and services. This position is eligible for a shift differential.
Essential Functions:
* Provide support to internal and external customers with a broad range of loan support questions and issues. These interactions may occur across multiple delivery channels.
* Embody a strong client experience culture, ensuring that you deliver exceptional service in each and every interaction.
* Deliver best-in-class customer experience to both internal and external customers while achieving service levels, quality standards, and designated performance targets.
* Resolve complex customer service issues, provide recommendations on appropriate solutions while utilizing a first call/contact resolution approach.
* Support new employee training as a coach/mentor to newly hired team members.
* Maintain strong levels of attention to detail while completing assigned tasks.
* Work extended hours and weekends on a rotating basis to provide support to internal and external customers.
* Ensure compliance with Northwest's policies and procedures, and Federal/State regulations
* Navigate Microsoft Office Software, computer applications, and software specific to the department in order to maximize technology tools and gain efficiency
* Work as part of a team
* Work with on-site equipment
Knowledge. Skills, & Abilities:
* Ability to establish effective working relationships among team members and participate in solving problems and making decisions Working
* Ability to present and express ideas and information clearly and concisely in a manner appropriate to the audience, whether oral or written Working
* Ability to actively listen to what others are saying to achieve understanding, sharing information with others and facilitating the open exchange of ideas and information Working
* Ability to establish courses of action for self to accomplish specific goals, develop and use tracking systems for monitoring own work progress, and effectively use resources such as time and information
* Ability to make right decisions based on perceptive and analytical processes, practicing good judgment in gray areas
Qualifications:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Education:
High School Diploma, Associate's Degree, or equivalent preferred
Work Experience:
2-3 Years Internal/External customer service experience preferred
2-3 Years Bank or financial services experience preferred
The pay range for this position is generally $16.00 to $17.50 per hour. Shift differentials are provided for hours worked outside of standard office operations. Actual pay is based on variousfactorsincluding but not limited to the successful candidate's experience, skills, and knowledge. Additional bonus earning opportunities and benefits are also available.
#LI-EB1
Northwest is an equal opportunity employer. We are committed to creating an inclusive environment for all employees.
$16-17.5 hourly 2d ago
IRIS Coordinator I
Firstlight Federal Credit Union 4.2
El Paso, TX jobs
The Insurance Retirement Investment Services (IRIS) Coordinator position requires supporting the advisor in all tasks and responsibilities related to income generating activities. The coordinator is responsible for providing administrative support to the licensed (IRIS) Financial Representative and administers the IRIS Financial Services marketing plan. Responsible for performing a broad variety of IRIS services such answering questions regarding Credit Union's products and services for members/non-members. Also responsible for cross-selling credit union services and assists or refers members/non-members with any questions or concerns that arise. Ensures that appointments are set up and confirmed for designated Financial Representative including share certificates maturing and annuities coming out of surrender.
Job Qualifications
EDUCATION/CERTIFICATION:
High school diploma or equivalent. Ability to complete LPL Career Academy within one (1) year of employment.
EXPERIENCE REQUIRED:
One (1) year of financial institution experience or three (3) years of customer service experience.
FirstLight Federal Credit Union is proud to be an Equal Opportunity workplace and an Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law. Scan QR Code for information.
$37k-45k yearly est. 4d ago
Academic and Faculty Coordinator (ESL)
ESL Federal Credit Union 4.5
Bryn Athyn, PA jobs
We provide English as a Second Language (ESL) education to adult students and seek a hardworking, dynamic and dedicated individual to oversee our faculty curriculum and the program. Compensation is $38,000-$45,000 (salary commensurate with education and experience).
Job Description
Our classes are organized, energetic, and deliver a well-rounded ESL curriculum to our students. Candidate must possess experience, enthusiasm, and a dedication to an ESL education. Candidates will be expected to both work independently and to be part of the team of faculty at our school. The person must be a self-starter and able to prioritize and to handle multiple tasks concurrently. Experience with
curriculum development and alignment is a plus. Candidate must be able to work on a schedule and complete assignments by a deadline.
Please email your resume, desired start date, and expected compensation requirement.
Qualifications
• Master's degree or higher in Education, TESOL, or related fields. If
Master's degree is not in ESL or a closely related field, such as
applied linguistics or foreign language pedagogy, candidate must have
specific knowledge base that includes , at a minimum, the following
subject matter: language teaching methodology, the nature of
language/languages, the structure of English, second language
acquisition, intercultural communication, practicum experience.
• Experience in teaching English as a Second Language required.
• Management experience a plus.
• Experience in teaching overseas a plus.
• Strong written and communication skills required.
• Ability to implement, lead, and manage the program, curriculum, staff, policy and procedural changes.
• Experience with curriculum development a plus.
• Ability to work independently and as a part of a team.
• Ability to use a computer and MS Office applications required.
Additional Information
All your information will be kept confidential according to EEO guidelines.