Field Supervisor jobs at The Composites Group - 428 jobs
Aviation Field Supervisor
ABM Industries, Inc. 4.2
San Diego, CA jobs
Establish and maintain strong client relationships with a positive customer service orientation. Serve as main point-of-contact for client liaisons, meeting regularly to confirm quality standards are met and service issues are promptly resolved. Prov Field, Supervisor, Aviation, Cleaning, Staff, Client Relations, Property Management, Business Services
$36k-48k yearly est. 8d ago
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Aviation Field Supervisor
ABM 4.2
San Diego, CA jobs
This position will be directly responsible for the overall operation and supervision of the aircraft cabin cleaning staff at San Diego Airport supporting Southwest Airline gates.
$36k-48k yearly est. 8d ago
Field Supervisor Cabin Services Night Shift
ABM 4.2
Boston, MA jobs
ABM (NYSE: ABM) is one of the world's largest providers of integrated facility, engineering, and infrastructure solutions. Every day, our over 100,000 team members deliver essential services that make spaces cleaner, safer, and efficient, enhancing the overall occupant experience.
ABM serves a wide range of market sectors including commercial real estate, aviation, education, mission critical, and manufacturing and distribution. With over $8 billion in annual revenue and a blue-chip client base, ABM delivers innovative technologies and sustainable solutions that enhance facilities and empower clients to achieve their goals. Committed to creating smarter, more connected spaces, ABM is investing in the future to meet evolving challenges and build a healthier, thriving world. ABM: Driving possibility, together.
ABM is an Equal Employment Opportunity (EEO) employer that does not discriminate on the basis of any trait or characteristic protected by applicable federal, state, or local law, including disability and protected veteran status. ABM is committed to working with and providing reasonable accommodation to individuals with disabilities. If you have a disability and need assistance in completing the employment application, please call ************. We will provide you with assistance and make a determination on your request for reasonable accommodation on a case-by-case basis.
ABM participates in the U.S. Department of Homeland Security E-Verify program. E-Verify is an internet-based system used to electronically confirm employment eligibility.
ABM is a military-friendly company proudly employing thousands of men and women who have served in the U.S. military. With ABM, you'll have access to a world-class training program and ample opportunities to use the skills you developed while serving our country. Whether you're looking for a frontline or professional position, you can find post-military career opportunities across ABM.
ABM directs all applicants to apply at ******************** ABM does not accept unsolicited resumes.
For more information, visit ***********
The Cabin Services Supervisor plays a critical role in ensuring a clean, safe, and welcoming environment for passengers aboard commercial aircraft. This position oversees a team of cleaning professionals responsible for servicing aircraft cabins at one of the nation's busiest airports. The Supervisor will provide leadership, operational oversight, and quality assurance to maintain high standards of cleanliness and compliance with aviation industry requirements.
$44k-65k yearly est. 4d ago
West Coast Field Reimbursement Manager, ENT
Smith & Nephew 4.5
San Francisco, CA jobs
A leading medical technology company is seeking a Field Reimbursement Manager for the West Coast (US) to support reimbursement and market access needs. The role involves training customers on billing practices and managing Patient Access Programs. Candidates should have a Bachelor's degree and at least 3 years of experience in reimbursement or market access. Strong communication skills and an understanding of US healthcare reimbursement mechanisms are essential. Competitive compensation up to $150,000 annually, plus benefits.
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$150k yearly 2d ago
Field Service Supervisor
Cleveland Brothers Equipment Co 4.2
Harrisburg, PA jobs
Cleveland Brothers, the largest Cat dealer in Pennsylvania, northern West Virginia and western Maryland, has an immediate opportunity for a Field Service Supervisor.
In accordance with management directives this position directs the activities of the Field Service Department, as well as the employees, in the performance of Field repairs and parts on equipment to ensure that the company provides the customer with the most efficient and cost-effective product line support possible.
Primary Responsibilities:
This position mandates that the employee be able to perform all of the following functions:
Supervise and develop the personnel of the department
Receive and respond to customer requests or inquiries on equipment repairs
Assist in determination of needed repairs and the timing of repairs
Research information from literature and computer based sources
Assign and schedule equipment and personnel to shop repairs
Other functions as assigned by necessity
This position may perform any combination of the following duties:
Assess employee performance and provide guidance or recommend training needed to reach and maintain acceptable performance level
Foster good employee/management relations
Decide upon and administer employee discipline as required
Receive calls from customers on a daily basis concerning the price and schedule for machine repair or service, technical information, recognition of warranty contracts, equipment transportation needs, and other issues
Discuss complex repair diagnoses or procedures with Technical Communicators or other personnel within the company or with the manufacturer
Address equipment down time concerns through scheduling repairs at times most convenient to the customer
Utilize mainframe, personal computers, as well as literature sources such as pricing manuals, service manuals, parts books, service warranty guides, etc, to find information on invoices, work orders, parts availability, repair procedures, flat rate pricing, machine repair history, components under warranty coverage, and other similar information
Devise work schedules for repairs to be performed in the field which utilize available mechanics and service vehicles in the most cost efficient manner while taking into consideration parts availability and delivery schedules
Examine work orders, requisitions, service reports, claim forms, bills of lading, etc, for accuracy and by request of other departments, personnel or the customer; draft budget recommendations
Perform other work related duties as assigned
Degrees or Other Special Requirements:
Comprehensive knowledge of mechanical repair procedures and their application to equipment repair
Thorough understanding of Company/contract practices and policies in relation to the direction of the work force
Significant talent in the direction and scheduling of persons, as well as those who supervise and support them, to achieve the highest possible degree of productivity
Considerable written and verbal communication skills for the conveyance of instructions
Working skills in computer applications in a Windows based environment to provide for continual improvement of department efficiency
Provide superior customer service and product support through management of all aspects of the service department
Responsible for developing and managing relationships with customers, employees, salesmen and various departments within Cleveland Brothers.
Proven success in managing and developing staff. Superior interpersonal and relationship building skills
Precise documentation, organized, and detail oriented
Ability to manage day to day operations
Strong verbal and written communication skills. Intermediate computer skills
Proficiency with MS office software, Lotus Notes and DBSi
Responsible for growing and continuing to improve efficiency
Skills / Knowledge / Qualifications:
Five years of hands on supervisory experience within a field environment demonstrating increased responsibility and knowledge of Caterpillar product lines, or an equivalent combination of training and experience acceptable to Company.
Why Join the Cleveland Brothers Team
Market Leading Benefits Package: Medical, dental, vision, life insurance, 401(k) match, short- and long-term disability, health savings account, PTO, Profit Sharing Account.
Advancement: Take your career to the next level with a dynamic organization that wants to see you succeed! In addition to room to grow in this role, there are limitless opportunities across 29 locations whether you want to move up, or into another division of the company.
Stability - Cleveland Brothers has been around for 75 years. Experience tremendous job security in an essential role with an organization that is around for the long haul.
About Us: For nearly 80 years, Cleveland Brothers Equipment Co., Inc. has proudly served as the exclusive Cat dealer for western, central, and northeastern Pennsylvania, northern West Virginia, and western Maryland. Since 1948, we've built a legacy as a trusted partner in the construction, mining, forestry, and agricultural sectors.
From our 30 locations, we deliver comprehensive solutions, including high-quality new, used, and rental equipment, genuine parts, and expert service.
Beyond our extensive machinery offerings, we provide diverse solutions, such as industrial engines and generators all supported by our knowledgeable team of professionals.
At Cleveland Brothers, we're more than a dealer; we're your dedicated partner committed to helping you achieve your goals. Discover how we can support your operations at **************************
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
Compensation
$76,200 - $99,128.74 / year
Benefit Information
Competitive Compensation Phenomenal Benefits Package: Medical, dental, vision, life insurance, 401(k) match, short- and long-term disability, health savings account, PTO, Profit Sharing
$76.2k-99.1k yearly 1d ago
Fleet Supervisor
Borden Dairy 4.4
Cleveland, OH jobs
We're on the Moo-ve with new opportunities!! And you know, if it's Borden, it's got to be good!
At Borden Dairy, we've embraced the "Glass Half Full" mindset since 1857. Guided by our beloved mascot, Elsie, we spread joy and optimism to American families everywhere. Our mission is simple: to be the best-in-class dairy brand in the markets we serve.
Join Elsie's Herd today!
POSITION SUMMARY
Borden Dairy is seeking a highly analytical, detail-oriented, and results-driven professional to join our team as Fleet Supervisor. In this pivotal role, you will be responsible for assisting the Fleet Manager in achieving the Fleet Manager duties and responsibilities as outlined. You'll assist in overseeing and supporting key functions within the distribution department to ensure safe, efficient, and cost-effective delivery of our products.
Responsibilities:
Provide resources and guidance to fleet employees regarding the maintenance and repair of mechanical transportation equipment to support safe product distribution.
Manage processes to ensure a viable, well-maintained fleet; develop fleet replacement cycles, capital requirements, and asset redeployment priorities.
Drive process consistency and cross-functional collaboration using Continuous Improvement methodology to deliver cost savings and operational efficiency.
Build and lead a high-performing garage team aligned with company goals, profitability, and vision.
Oversee garage operations including mechanic training, process development, PM inspections, purchasing, tire programs, diagnostics, fleet repairs, and DOT compliance.
Benchmark and set performance targets for fleet operations and garage team effectiveness.
Support the Fleet Manager in training, process improvement, and operational efficiency.
Enforce company policies, safety protocols, and regulatory compliance standards.
Ensure proper use of personal protective equipment (PPE) in accordance with OSHA regulations.
Foster a positive and productive working relationship with the distribution and supply chain leadership team.
Qualifications:
Associate's degree in a related field preferred; equivalent education/experience in automotive technology required.
Minimum 2 years of direct Fleet/Garage Management experience in food/beverage, consumer products, manufacturing, or over-the-road transportation is preferred
Working knowledge of Continuous Improvement methodologies strongly preferred.
Strong communication skills with the ability to build consensus and foster positive relationships across teams.
Proven ability to solve problems creatively and challenge traditional approaches.
Skilled in analyzing complex data sets and making strategic business recommendations.
Knowledge of DOT compliance, and fleet optimization.
Strong interpersonal skills with the ability to work effectively across all levels and cultures.
Certifications & Licenses:
* Class A or B CDL preferred. Must possess a valid CDL-A or CDL-B and Medical Examiner's Certificate per FMCSA Part 391.41 before operating a commercial vehicle for Borden Dairy.
We welcome candidates with experience in the areas below, though it is not a requirement
EPA Clean Air Act Section 608 Type II Certification
EPA Clean Air Act Section 609 MVAC Certification
FMCSA Part 396.25 Brake Inspector Certification
FMCSA Part 396.19 Annual Inspector Certification
EOE Vet/Disability
Borden Dairy is proud to be an Equal Opportunity Employer. We actively seek to recruit, hire, and promote qualified individuals from all backgrounds, including women, minorities, veterans, and individuals with disabilities.
In accordance with the Americans with Disabilities Act (ADA), Borden Dairy provides reasonable accommodations to qualified individuals with disabilities to ensure equal access to employment opportunities without imposing undue hardship on Borden Dairy. If you require an accommodation during the application process or while employed, please contact Human Resources at ********************* for assistance.
Know Your Rights
$35k-63k yearly est. 7d ago
Vessel Supervisor
CGB Enterprises, Inc. 4.5
Belle Chasse, LA jobs
Fully participate in the company Safety Program; attend and lead pre-shift meetings; lead, monitor, coach and guide staff on safety to ensure activities performed are in accordance with the company safety program. Perform all duties within compliance Supervisor, Operations, Terminal Manager, Manufacturing, Staff, Skills
$42k-61k yearly est. 2d ago
Vessel Supervisor
CGB Enterprises, Inc. 4.5
Louisiana jobs
Fully participate in the company Safety Program; attend and lead pre-shift meetings; lead, monitor, coach and guide staff on safety to ensure activities performed are in accordance with the company safety program. Perform all duties within compliance Supervisor, Operations, Terminal Manager, Manufacturing, Staff, Skills
$42k-60k yearly est. 2d ago
Daytime Supervisor
ABM 4.2
Orlando, FL jobs
This Supervisor role is responsible for the direct oversight of an assigned account and on a designated shift. Employee is further responsible for ensuring that productivity levels and customer service requirements are being met and that front-line employees are complying with all safety, quality, and compliance standards established by the Company, by our clients, and by regulatory authorities. This is a full-time position. Strongly prefer-previous Supervisor / Janitorial and Airport background along with Bilingual abilit
$31k-48k yearly est. 4d ago
Tax Supervisor
Century Group 4.3
Pasadena, TX jobs
Century Group is partnering with a client who is seeking a Tax Supervisor to join their team. Exact compensation may vary based on skills, experience, and location. Expected starting base salary $95,000 to $135,000 per year. Job Description:
Provide support for Federal and State income tax compliance
Assist senior manager with both corporate and sales/use tax audits
Supervise one Senior Tax Accountant who is responsible for sales/use tax compliance
Research sales tax for items in new locations and ensure rates are appropriately reflected
Requirements:
CPA License
Excellent written, verbal, communications, and interpersonal skills with a customer service focus
Advanced Microsoft Excel, intermediate to advanced Microsoft Word and Office skills, and strong analytical skills
Experience:
Bachelor's degree or higher in Accounting and a minimum of 3 years' relevant experience
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#ZR
$36k-53k yearly est. 5d ago
Tax Supervisor
Century Group 4.3
Los Angeles, CA jobs
Century Group is partnering with a client that is seeking a Tax Supervisor to join their team. Exact compensation may vary based on skills, experience, and location. Expected starting base salary of $100,000 to $200,000 per year. Job Responsibilities:
Manage and develop long-term relationships with clients, particularly in the legal industry.
Review business and individual tax returns and provide strategic tax planning advice.
Identify, research, and resolve complex tax issues independently.
Mentor junior staff and lead internal training and development initiatives.
Collaborate with partners on business development and firm growth strategies.
Requirements:
An active CPA certification and 5+ years of recent public accounting experience.
Demonstrate experience managing complex tax returns, including real estate and planning engagements.
Communicate effectively with clients and team members, both verbally and in writing.
Work comfortably in a paperless office environment using cloud-based systems.
Show proficiency with QuickBooks, QuickBooks Online, Lacerte, and digital workflow tools.
Qualifications:
Take ownership of an existing book of business and transition into managing new client relationships.
Participate in strategic firm meetings and client visits as needed.
Exhibit strong leadership and mentorship skills to support team development.
Apply sound judgment and technical expertise to deliver high-quality tax services.
Maintain a proactive and client-focused approach to service and relationship management.
REF#50608
#LI-DD1
$32k-51k yearly est. 5d ago
Waterproofing Field Supervisor and Crew Leader
Lee & Cates Surface CPR 3.9
Jacksonville, FL jobs
Job DescriptionBenefits:
401(k) matching
Competitive salary
Dental insurance
Health insurance
Paid time off
Vision insurance
Lee & Cates Surface CPR is the paint, coatings, waterproofing, and exterior cleaning division of Lee & Cates Glass. Lee & Cates Glass is a 99 year old locally, family owned, and operated company focused on residential and commercial glass and glazing. Lee & Cates Glass and Lee & Cates Surface CPR has a footprint from southeast Georgia down to central Florida.
Position Summary:
This position functions as a working supervisor to manage activities on waterproofing jobsites involving window glazing, installing
caulking and sealants, pedestrian, and traffic coatings, applying clear sealers and coatings to building exteriors, repairing elevator pits, making structural repairs, performing concrete restoration, and waterproofing above/below grade.
Essential Job Functions:
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job functions.
1. Set and climb ladders and scaffolding, works from lifts, swing stages and rappelling seats; work at heights.
2. Able to read and comprehend simple instructions; able to write correspondence; able to use text and email; able to complete forms such as work orders and timesheets; able to maintain records and log books as required.
3. Have working knowledge of waterproofing products, materials, supplies, and equipment used on a regular basis.
4. Inspect windows, sealants, joints, concrete, etc. to identify leaks and problem areas. May provide written estimates of labor and materials to Estimator. Take pictures of jobs sites before and after work is completed.
5. Assign tasks, clarify responsibilities while on-site; motivate employees to work together as a team.
6. Schedule work; update schedules and customers; meet with on-site trades, inspectors, manufacturer reps, owners; ensure
quality and safety standards are met on each job; Purchase materials/coordinate deliveries; ensure jobs meet labor/material budget; Monitor financial status of projects; identify variances and implement corrective action as needed.
7. Follow Company and OSHA safety guidelines; check safety conditions and develop safety awareness on job sites.
8. Inspect work is performed to Company/industry standards. Train and develop employees in proper techniques.
9. Perform work in preparing surfaces for repair. Caulk and seal joints in structures to seal them watertight; repair other issues to restore buildings to structural integrity; power wash to clean and restore buildings; apply exterior coatings to buildings;
perform concrete restoration to balconies and other exterior structures. Ensure proper care in the use and maintenance of waterproofing equipment, tools, and supplies.
10. Promote cooperation and communication between field and office staff; includes all reports and paperwork {receipts, pick tickets, timesheets, billing documents and customer invoicing) are submitted on time, are correct and complete.
11. Perform other related duties as required and assigned.
Experience/Education /Competencies:
7-10 years experience in commercial waterproofing environment; 3-5 years experience supervisory experience
Working knowledge of waterproofing products and materials regularly used on commercial projects
Able to inspect structures, identify leaks, and determine repair needs
OSHA 10 hour, First Aid/CPR and fall protection training required
High school diploma or equivalent is preferred
Pass Company background check, including a felony and misdemeanor check and drug test
Possess or be able to obtain a valid and appropriate state driver's license
Use interpersonal skills; focus on solving problems and conflict; keep emotions under control
Use oral and written communication to receive instructions and ask questions; complete Company forms
Understand teamwork; contribute to building a positive team spirit and put success of team above own interests
Have balance, stamina, strength and the ability to work rapidly at heights; go over sides of buildings
Supervisory Responsibility:
This job has no direct reports, but has responsibility to assign/train/direct others on waterproofing projects.
Work Environment:
The employee is regularly exposed to high, precarious places; fumes and airborne particles, moving mechanical parts; and outside weather conditions including extreme wind, heat and humidity. The employee is occasionally exposed to wet and cold weather conditions. The noise level is usually loud.
Physical Demands/Requirements:
The employee is regularly required to work at heights; stand; walk; use hands to finger, handle, or feel; reach with hands and arms; climb ladders and balance; work at heights; stoop, kneel, crouch, or crawl; talk and hear. The employee must regularly lift and/or move up to 75 pounds. Specific vision required by this job includes distance vision, peripheral vision, and depth
perception.
Flexible work from home options available.
$34k-45k yearly est. 16d ago
Painting Field Supervisor or Foreman
Lee & Cates Surface CPR 3.9
Jacksonville, FL jobs
Job DescriptionBenefits:
401(k) matching
Competitive salary
Dental insurance
Health insurance
Paid time off
Vision insurance
Lee & Cates Surface CPR is the paint, coatings, waterproofing, and exterior cleaning division of Lee & Cates Glass. Lee & Cates Glass is a 99 year old locally, family owned, and operated company focused on residential and commercial glass and glazing. Lee & Cates Glass and Lee & Cates Surface CPR has a footprint from southeast Georgia down to central Florida.
Position Summary:
This position functions as a working supervisor to manage activities on painting jobsites.
Essential Job Functions:
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job functions.
1. Able to read and comprehend, and write correspondence. Able to communicate with staff, management, customers, and
vendors via phone, text, email, and letters/memos. Able to direct others and give clear instructions; Able to complete forms; Maintain project notes, records and log books.
2. Have extensive knowledge of painting products, materials, supplies, and equipment used on a regular basis.
3. Oversee production and service schedules; update customers as needed; meet with on-site trades, inspectors, manufacturer reps, owners, as necessary; ensure quality and safety standards are met on each completed job.
4. Schedule and update project schedules; purchase materials/coordinate deliveries; ensure production is meeting time, labor and material budget; Ensure receipts and billing are accurate. Monitor financial status of all projects; identify variances and implement corrective action as needed.
5. Assign tasks, clarify responsibilities while on-site; motivate employees to work together as a team; Analyze employee or production problems and recommend solutions; ensure employees are trained and developed.
6. Ensure staff is following Company and OSHA safety guidelines; check safety conditions on job sites.
7. Inspect work progress, equipment and jobsites to verify quality work is completed and up to industry standards.
8. Perform other related duties as required and assigned.
Experience/Education /Competencies:
7-10 years experience in commercial waterproofing environment; 3-5 years experience supervisory experience
Working knowledge of painting products and materials regularly used on commercial projects
Skilled sprayer and craftsman.
Ability and willingness to train crews at all levels. Ensure crewmembers operate safely.
Medium and small job planning and tasking ability.
Lift certified, swing stage operator, ladder skills.
Ability to complete accurate daily reports.
Common product knowledge and application standards.
OSHA 10 hour, First Aid/CPR and fall protection training required
High school diploma or equivalent is preferred
Pass Company background check, including a felony and misdemeanor check and drug test
Possess or be able to obtain a valid and appropriate state driver's license
Use interpersonal skills; focus on solving problems and conflict; keep emotions under control
Use oral and written communication to receive instructions and ask questions; complete Company forms
Understand teamwork; contribute to building a positive team spirit and put success of team above own interests
Have balance, stamina, strength and the ability to work rapidly at heights; go over sides of buildings
Supervisory Responsibility:
This job has no direct reports, but has responsibility to assign/train/direct others on painting projects.
Work Environment:
The employee is regularly exposed to high, precarious places; fumes and airborne particles, moving mechanical parts; and outside weather conditions including extreme wind, heat and humidity. The employee is occasionally exposed to wet and cold weather conditions. The noise level is usually loud.
Physical Demands/Requirements:
The employee is regularly required to work at heights; stand; walk; use hands to finger, handle, or feel; reach with hands and arms; climb ladders and balance; work at heights; stoop, kneel, crouch, or crawl; talk and hear. The employee must regularly lift and/or move up to 75 pounds. Specific vision required by this job includes distance vision, peripheral vision, and depth
perception.
Flexible work from home options available.
$34k-45k yearly est. 16d ago
Earth Moving Service Supervisor - Field Service
Milton Cat 4.4
Milford, MA jobs
Milton CAT is looking for a Service Supervisor who is highly driven and understands how to drive business and process. If you are a strong leader who runs an efficient shop, knows how to get things done and wants to support an iconic brand of the highest quality and best supported products in the industry, we look forward to hearing from you.
Milton CAT is looking to invest in and develop the right individual with the goal of expanding our market share as well as launching your career path within Milton CAT. You will go through extensive training covering “who we are at Milton CAT”, the products, parts and services we represent and sell, our internal systems and departments as well as the industry as a whole.
Salary Range: $80,000-$95,000 based on experience. This position is bonus eligible.
Benefits include:
Paid Time Off + 8 company paid holidays
Medical, Dental and Vision insurance options for Employee and Family
Disability & Life Insurance Packages
Competitive Retirement Plan
Tuition Reimbursement - available to FT employees with 1 year+ of service
Additional supplemental offerings and discount programs
Employee Referral Program
Responsibilities
Keep jobs flowing: Jobs in, jobs out, service reports written, warranty claims determined, invoices closed.
Become an integral part of the team: Listen, learn, contribute and continue to drive improvements.
Pick the right technician for the right job.
Drive metrics and business to run an efficient and profitable shop.
Co-create annual goals and budget, in alignment with the organization's financial and operational objectives.
Drive and support a strong safety culture.
Effectively communicate/negotiate with customers concerning reviewing/scheduling jobs, explaining invoices.
Oversee work order accuracy and closing process and the appropriateness of parts and labor.
Manage, mentor, develop and coach service technicians
Minimum Educational Requirements
Bachelor's degree in Business Management or related business field is preferred. Equivalent education and relevant work experience may be considered in lieu of a Bachelor's degree.
Qualifications
Demonstrated ability to lead teams, set expectations and execute results
Strong service department operations background and experience
Highly process/metrics driven, knows how to run a highly efficient service department
Solid communication and negotiation skills (with employees, customers and vendors)
Proficient in technology (ERP systems, desktop/cloud applications, operational reports)
Strong problem-solving skills and detail oriented with a high level of accuracy.
Highly driven, sense of urgency, strong customer service orientation, does not punch a clock
This job description is not intended to be all-inclusive. Your supervisor may request and assign you similar duties.
Resumes that are mailed, emailed or hand-delivered to Milton CAT or any employee will not be considered. You must apply online. A background checks and drug test are required as part of our pre-employment process.
Milton CAT is an equal opportunity employer that values the strength diversity brings to the workplace. We encourage applications from individuals with disabilities, minorities, veterans, and women. Applicants receive fair and impartial consideration without regard to race, sex, color, religion, national origin, age, sexual orientation, gender identity, handicap, disability, veteran status, genetic data, or other legally protected status. We base all employment decisions to further this principle of equal employment opportunity. VEVRAA Federal Contractor. EEO/AA employer. Milton CAT is a Drug-Free workplace.
$80k-95k yearly Auto-Apply 58d ago
Field Service Supervisor (Dock/Door Foreman)
National Equipment & Service Corporation 3.5
Irvine, CA jobs
Who We Are
National Equipment and Service (NES) is a premier provider of preventative maintenance, repair, and installation services for industrial warehouse equipment, including roll-up doors and dock levelers. We specialize in ensuring the smooth and efficient operation of critical infrastructure within warehouses and distribution centers, helping businesses maintain safety and productivity. Our commitment to delivering superior service and expert solutions makes us a trusted partner in the industry.
Why NES
At NES, we are committed to becoming the Best Place to Work where employees are empowered and valued. We invest in our people by offering executive coaching, on and off-site training, industry certifications, and other forms of professional development, competitive pay and benefits, and the opportunity to be part of a team dedicated to delivering excellence in the industrial equipment service industry. Join us at NES, where your skills and contributions help drive the success of our clients and you will help build the core business by being involved in key decisions as we grow - both inside and outside the department. Check out our benefits for field employees!
What the Role is
The Field Service Supervisor at National Equipment and Service (NES) is a key leader responsible for managing field operations, ensuring quality and safety compliance, and driving both technician training and customer engagement. This role emphasizes hands-on oversight of field activities, guiding and developing technicians, and maintaining high levels of customer satisfaction. Additionally, the Field Service Supervisor manages large and complex projects, coordinates resources and logistics, and ensures that all operations are conducted in accordance with safety protocols and company standards.
Key Responsibilities:
In-Field Oversight:
Conduct regular site visits to ensure technicians adhere to quality, safety protocols, and company policies.
Conduct safety checks on sites, vehicles, and technicians to ensure a safe working environment.
Serve as a point of contact for technical support escalations, troubleshooting complex issues, and providing guidance to field technicians as needed.
Manage and oversee large and complex projects, coordinating resources, schedules, and logistics to ensure projects are completed on time, within budget, and in compliance with safety regulations.
Training:
Design, implement, and continuously improve field training programs for technicians, with a focus on safety, compliance, and customer satisfaction.
Track and monitor the progress of all technician training and development to ensure everyone meets scheduled targets.
Lead recall jobs alongside the original technician, providing hands-on training and coaching to teach the technician what went wrong, how to identify and fix it, and how to prevent it in the future.
Train and coach existing Team Leads; identify and develop new Team Leads, emphasizing the importance of safety and customer experience in leadership roles.
Gather and record feedback from employees to enhance training programs and improve the overall employee experience in the field.
Customer Engagement:
Identify opportunities to educate customers about our products, services, safety practices, and additional service offerings.
Identify and report any safety or operational issues beyond the scope of work to the customer; proactively engage with customers during technical issues, delivering exceptional service by promptly addressing concerns and quickly resolving any problems.
Gather and record feedback from customers to consistently enhance the customer experience and improve service delivery and the overall customer experience.
Required Qualifications:
Technical: Minimum of 5 years of experience in the installation, maintenance, and repair of industrial doors, loading dock equipment, and material handling systems.
Software: Proficient with FSM (Field Service Management) systems that manage all aspects of field operations (Estimates, Work Orders, Dispatching, Scheduling, etc.); all work is logged and processed digitally in our app from your iPhone/iPad.
Leadership: Proven experience in supervising and managing field service teams, including leading large and complex projects.
Technical Skills: Strong technical background in troubleshooting and resolving issues related to industrial equipment, with a focus on safety and compliance.
Training & Development: Experience in designing and implementing training programs for field technicians, with an emphasis on safety, compliance, and customer satisfaction.
Customer Service: Excellent communication and customer service skills, with a track record of effectively managing customer interactions and resolving issues on-site.
Problem-Solving: Strong problem-solving abilities, capable of troubleshooting complex technical issues and providing guidance to field technicians.
Project Management: Experience in coordinating resources, schedules, and logistics for large-scale projects, ensuring completion on time and within budget.
Safety Compliance: In-depth knowledge of safety regulations and best practices, with the ability to enforce safety protocols in the field.
Driver's License: Valid Driver's License with a clean driving record.
Additional Qualifications (desired, but not required):
Certifications: OSHA certifications, First Aid/CPR/BLS certification, and Aerial Lift and Forklift Certification, or any other relevant certifications.
Technical Expertise: Additional experience with hydraulic and pneumatic systems, welding, steel fabrication, and electrical work.
Advanced Leadership Training: Formal training or certification in leadership, team development, or project management.
Industry Knowledge: Familiarity with the latest industry trends and technologies related to warehouse and industrial equipment.
Customer Engagement: Experience in customer relationship management (CRM) systems or customer experience improvement initiatives.
Bilingual: Proficiency in a second language, particularly Spanish, to better serve our diverse customer base.
Work Environment:
Work in various environments, including warehouses and outdoor customer locations.
Use of personal protective equipment (PPE) is required for safety.
Travel Requirements:
Frequent travel to job sites, vendor locations, and our headquarters in Irvine is required. The company provides a fully equipped van that you can take home, allowing you to be dispatched directly from your residence.
Benefits:
Health:
Medical/Dental/Vision (50% employer contribution for Medical)
Additional Insurances: Life, Critical Illness, Accident, etc.
Free Employee Assistance Program
Financial:
Weekly Paychecks
Overtime Opportunities
Annual Performance and Compensation Reviews
Quarterly celebrations and rewards
Bonus program based on team goals and field sales
401(k)
Time Off:
2 weeks dedicated Vacation Time
5 days dedicated Sick Time
7 Paid Holidays
Safety:
All necessary PPE provided on day one
Personalized OSHA-compliant fire-rated uniforms
Aerial Lift and Forklift Certification
OSHA certifications
First Aid / CPR / BLS
Employee Development:
Comprehensive paid training program
Opportunities for growth and internal advancement
Tuition Reimbursement
Tools and Equipment:
Company-branded gear
iPhone and iPad
Fully equipped vehicle with welder, tools, and equipment
Fuel and maintenance card
Equal Opportunity Employment:
NES considers applicants for all positions without regard to race, color, religion, creed, gender, national origin, age, disability, genetic information, marital or veteran status, or any other legally protected status.
$47k-73k yearly est. 60d+ ago
HVAC Field Service Supervisor
ACCO Engineered Systems 4.1
Bakersfield, CA jobs
General Job Description:
This position is directly responsible for supervising the service technicians in this specific geographic area. This person is also a primary contact for the customer personnel when either the route mechanic or service sales person is not available. This position is the technical backup for both the route mechanic and Service Sales Personnel on accounts in this geographic area. On repair, replacement, or installation jobs performed by Service Department personnel, this individual is responsible for completing the work on time and protecting the Company's financial interest. This position is responsible for conducting and documenting periodic safety meetings with the area field personnel and monitoring jobsite conditions to assure that safe working procedures are always employed.
Supervises: Journeymen, Apprentices, and Trainees.
Essential Duties & Responsibilities
Recruit, interview and train new employees
Review and follow up on mechanics' work orders and tool purchases
Answer technical questions from field mechanics and Service Sales personnel
Balance workloads in the area's routes to keep appropriate skill levels on jobs as needed
Manage “on call” staffing and vacation requests to assure the Company fulfills its contractual obligations
Serve as backup for on call and weekend staffing shortages
Perform periodic quality control inspections at customer locations
Interface and cooperate with System Operations to assure the Company's contractual obligations for project completion and warranty are fulfilled
Optimize labor productivity by collaborating and resource sharing with other area Supervisors in FSG, Sunbelt Controls, and System Operations.
Monitor productivity for area employees by approving all non-billable labor
Monitor and manage the “Weighted Average Cost” of the technicians in this area to maximize the Company's return without comprising the quality of the service provided
Hold monthly safety meetings and enforce safety guidelines and procedures
Conduct Site Safety Inspections (SSI's) for customer locations in your geographical area
Counsel technicians when either Customer relations issues arise or internal Company procedures have not been followed
Assist Dispatch in meeting the Company's response time promise to customers
Maintain and safeguard the area special/large tool inventory
Other special projects may arise periodically
Executes QA/QC protocols and QC field installation.
Responsible for implementing Safety Department protocols by reviewing and discussing required safety documents with the field personnel to ensure work is being performed in a safe manner.
Mentor, train and develop future supervisors (succession planning) to meet current and future business needs.
Coordinates and communicates effectively with different departments within ACCO.
Adhere to and promote ACCO company policies and procedures.
Instill a culture of accountability, integrity, ethics, and respect within the department
Other tasks and duties as assigned by supervisor and/or upper management.
Position Requirements:
High school diploma, Certificate of G.E.D, or certificate of completion in an apprenticeship program in HVAC & refrigeration, or similar trade or technical program completion.
10+ years of experience in HVAC-R mechanical service and repair.
3+ years of Journeyman experience with HVAC-R mechanical service and repair.
Good written and oral communication skills.
Strong technical and troubleshooting skills.
Strong track record of successfully interacting with customers.
Ability to utilize a personal computer.
Willingness and ability to attend ACCO and Union training sessions (signatory sponsorship will be provided to non-signatory applicants hired for the position).
Ability to lift and carry materials ranging from 11-25 lbs. up to 33% of the time.
Valid (non-commercial) driver's license with MVR that meets ACCO's risk insurance standards.
ACCO Competencies:
Proactivity / Initiative: Recognizes what needs to be done and accomplishes it in a manner appropriate for one's level/position and with minimal supervision.
Perseverance: Shows the wherewithal to fight for difficult goals despite challenges and to bounce back from adversity.
Insight: The ability to gather and make sense of information that suggests new possibilities.
Engagement: Shows a knack for using emotion and logic to communicate a persuasive vision and connect with people.
Teamwork: The ability to effectively work toward common goals with others by supporting, encouraging, and sharing information in an authentic and approachable manner.
Big Picture: Understands and contributes to organizations' short- and long-term business strategy. On a personal level has independently developed a vision for short- and long-term career success.
Motivation / Dedication: Commits to excellence in pursuing unselfish goals. Initiates action with collective goals takes responsibility, and shows personal humility.
Technical Curiosity / Willingness to Learn: Interest in seeking out new experiences, knowledge, and candid feed, back; demonstrating an openness to learning and change.
Problem-Solver: Ability to identify, analyze, and solve a problem in support of personal, group, department, or organizational objectives.
Additional Competencies Areas Needed:
Numeric and Verbal Reasoning Skills
Persuading & Influencing
Adaptability & Flexibility
Commercial/Business Acumen
Analyzing & Interpreting
Physical Requirements: (The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.)
While performing the duties of this job, the employee is regularly required to sit, stand, use hands to operate equipment (i.e. tools, computer, keyboard and cell phone, talk and hear).
The employee frequently is required to reach with hands and arms above shoulder height to access equipment. The employee is occasionally required to stand, walk, climb or balance and stoop, kneel, crouch, or crawl (for purposes of accessing equipment in need of repair).
Specific vision abilities required by this job include close vision and distance vision.
The employee must occasionally lift and/or move up to 10 pounds and occasionally lift and/or move up to 50 pounds.
Ability to climb up and down ladders as needed
Regular and routine attendance
Hours: Typical hours are Monday to Friday, between the hours of 5:00 am to 4:30 pm, overtime as needed.
Travel: 0 -5% of the time to and from the primary office to regional branch offices.
Wages:
This position is for signatory employees and wages will be in alignment with the current Collective Bargaining Agreements.
#ACCO
#LI-MM1
$47k-77k yearly est. Auto-Apply 60d+ ago
Field Service Supervisor - Lift Truck
Ring Power 4.5
Saint Petersburg, FL jobs
Main Duties & Responsibilities
Primary Job Role
Enforces all safety policies and procedures. Ensures acceptable truck condition / appearance, tool inventory, equipment, required service manuals and safety items.
Receives calls from customers for field service repairs. Secures customer authorization and applicable information as required.
Ensures customer is kept up-to-date on the status of his/her work, including revised estimates.
Opens field service work orders, segments and prints time cards. Ensures all employees know their job assignments by starting time.
Responsible for all field operations and tracing of all field work orders. Follow-ups field service work orders, calls customers.
Checks all field work orders for accuracy, approves and forwards to appropriate office personnel (Service Manager, Service Administrator).
Provides necessary technical advice to technicians to maximize repair integrity and minimize service warranty.
Participates in service meeting at the branch.
Reviews each employee annually with Service Manager to review his/her progress and job classification. Makes recommendations annually to Service Manager for pay increases.
Performs other duties as assigned.
Essential Job Competencies
Safety: fully supports, encourages and follows safe work behavior, and considers safety of paramount importance in the workplace.
Job Specific Skills: Demonstrates the required depth and mastery of knowledge and skill associated with the job as identified in the Learning Management System (LMS) and other applicable sources. Demonstrates the effective application of the job specific knowledge, skills and ability required to resolve job related challenges in the workplace. Refer to job specific training requirements for the job identified in the LMS.
Coaching and Mentoring: Inspires and empowers team members to excel, providing timely productive feedback and guidance to stretch beyond their comfort levels to achieve specific, measurable and challenging goals. Builds productive relationships with team members, conveying confidence and expressing genuine appreciation for team member contributions. Explains to team members the importance of the work they do.
Communication: Uses active listening skills, conveying information with the appropriate medium that is clear and easily understood. Uses feedback to verify effective and accurate communication has occurred. Ensures that others having a need to know are kept informed about developments, progress, problems and plans through consistent, effective communication. Avoids surprises.
Analytical: Uses a logical, systematic, sequential approach breaking down complex tasks into its component parts and considering each part in detail. Compares alternatives, evaluating the costs, benefits, risks, and chances for success, in making decisions. Identifies patterns and trends to determine root cause. Generates a range of creative solutions, choosing the most appropriate option.
Planning and Organizing: Creates realistic schedules and follows them. Evaluates progress against schedule and goal. Identifies the sequence of tasks and the resources needed to achieve a goal, and prioritizes key action steps. Anticipates the impacts / risks of actions. Seeks and uses others' input about critical actions, timelines, sequencing, scope, methodology, expected outcomes, and priorities. Adjusts plans based on input.
Takes Initiative: Takes appropriate action to resolve issues without requiring direction. Seeks out others involved in a situation to learn their perspectives. Makes difficult decisions in a timely manner. Is willing to make decisions in difficult or ambiguous situations, when time is critical. Assertive in a group when it is necessary to facilitate change, overcome an impasse, face issues, or ensure that decisions are made.
Customer Oriented: Demonstrates concern for satisfying external and/or internal customers. Responsive, quickly and effectively addresses customer concerns or problems. Assures customers he/she is willing to work with them to meet their needs. Presents a cheerful, positive manner with customers.
Adaptability: Adapts to changing business needs, conditions, and work responsibilities. Adapts approach, goals, and methods to achieve solutions and results in dynamic situations. Recovers quickly from setbacks, and finds alternative ways to reach goals or targets. Open to different and new ways of doing things; willing to modify one's preferred way of doing things.
Self-Aware: Conscious of one's own feelings, character and personality and the implications for how your behavior impacts others. Understands personal goals, strengths, weaknesses and motivating forces in one's life. Has an awareness of one's most important personal beliefs and values. Accepts personal weaknesses and works to improve these areas.
Company Overview
In 1962, Ring Power Corporation became a full-line Caterpillar dealer in North Florida, and later expanded its authorized territory to include Central Florida.
Today, Ring Power Corporate headquarters in St. Augustine oversees the operations of 18 branch locations throughout the state of Florida, including large regional facilities in Tampa and Orlando and crane and forklift sales and service facilities in Pompano. Ring Power also has eight facilities outside of Florida - The Carolinas, Georgia, Texas & Tennessee- to serve the needs of other specialized industries and customers.
Ring Power Corporation has become one of the largest Caterpillar dealers in the Southeastern United States through dedication to the mission of customer service. In order to preserve the "Customers First" reputation that Ring Power was built on, we continually train our employees and work closely with our customers to assure complete satisfaction, especially after the sale.
Currently, more than 2,300 employees at 20+ locations throughout Florida and the United States work hard to provide the highest quality construction equipment, backed by responsive, professional service and support at every level.
Qualifications Education and Experience
Formal Education High School diploma or GED
Experience 3-4 years
Required / Credentials
Able to easily and effectively comprehend written material and communicate orally and in writing with employees and customers.
Valid drivers license
Good computer skills with Microsoft applications.
Not Required but Highly Desired Criteria
Extensive industry specific equipment familiarity and service skill.
Updating of Knowledge
Job requirements occasionally change requiring re-training to stay current every 3-5 years.
Responsibility for Change, Innovation, Overall Improvement, and/or Effectiveness
Problem Solving Job requires problem solving ability, established examples / guidance are not always available
Creativity Job requires some creativity to generate solutions or improve effectiveness within well-established boundaries.
Autonomy Job is not normally monitored, but overall objectives are clearly defined. Use of discretion in how the work is done, setting priorities and decision making is encouraged. More emphasis is placed on achieving the desired outcome, not on controlling the process.
Working Environment
Stress Load Regular exposure to these stresses (20-80% of the time).
Workload Fluctuation Job frequently involves changes in priorities, complexity and/or quantity of work.
Work Schedule Work is typically performed during regular business hours with occasional requirements to work nights, holidays and weekends.
Organizational Impact
A person's performance in this job has considerable immediate impact on expense, efficiencies or achievement of overall department objectives.
Supervisory Responsibility
Job involves a first level leader, responsible for team members only - no subordinate Supervisors / Managers)
Physical Demands
"NA": Not Applicable
"O": Occasionally - (up to 3 hours/day)
"F": Frequently - (3-6 hours/day)
"C": Constantly - (6-8 hours/day)
O: Climbing
O: Balancing
O: Stooping
O: Kneeling
O: Crouching
O: Crawling
O: Reaching
F: Standing
C: Sitting
F: Walking
O: Feeling
O: Fingering
O: Grasping
C: Repetitive Motion
C: Talking
C: Hearing
O: Pushing - Up to 25 lbs.
O: Pulling - Up to 25 lbs.
O: Lifting - Up to 25 lbs.
O: Pushing - 26-50 lbs
O: Pulling - 26-50 lbs.
O: Lifting - 26-50 lbs.
O: Pushing - Over 50 lbs.
O: Pulling - Over 50 lbs.
O: Lifting - Over 50 lbs.
Environmental Conditions
"NA": Not Applicable
"O": Occasionally - (up to 3 hours/day)
"F": Frequently - (3-6 hours/day)
"C": Constantly - (6-8 hours/day)
C: Inside conditions: Protection from weather but not necessarily from temperature change.
N/A: Outside environmental conditions: No effective protection from weather.
N/A: Extreme cold: Temperatures below 32 degrees for periods of more than one hour.
N/A: Extreme heat: Temperatures above 100 degrees for periods of more than one hour.
N/A: Noise: sufficient noise to cause the worker to shout to be heard above the ambient noise level
N/A: Vibration: Exposure to oscillating movements of the extremities of whole body.
N/A: Hazards: Includes a variety of physical conditions (i.e. proximity to moving mechanical parts, electrical current, working in high places, exposure to heat and/or chemicals.
N/A: Atmospheric conditions: One or more of the following conditions that affect the respiratory system or the skin: Fumes, odors, dust, mists, gases or poor ventilation.
N/A: Oils: There is air and/or skin exposure to oils and other cutting fluids.
N/A: Air particulates / contaminants: the worker is required to wear respirator.
RING POWER CORPORATION, INC. IS AN EQUAL OPPORTUNITY EMPLOYER
Not ready to apply? Connect with us for general consideration.
$43k-58k yearly est. Auto-Apply 55d ago
Kalamazoo Field Service Supervisor
HECO 4.0
Kalamazoo, MI jobs
Who We Are: Founded in 1959, HECO is a family-owned business that maximizes the reliability of rotating equipment. Through a mix of repair, product sales, field service, predictive and equipment management services, HECO helps customers do three things better: 1) see what's going on, 2) get rid of the issue, and 3) stop the issue from happening again. Warwood Armature is now part of the HECO organization, and this partnership offers a combined 165 years of experience in the reliable and efficient use of electric motors and rotating equipment to additional industries and geographic areas and creates a unique wealth of DC motor knowledge and capabilities.
We serve customers across a wide range of industries, including power generation, steel and other metals, coal, shale, chemical processing, pharmaceuticals, paper and pulp, wastewater and freshwater, aggregate and cement, original equipment manufacturers (OEMs), and other manufacturing.
When you work for HECO, you can learn from industry experts and discover your potential while being part of a winning team committed to upholding our core values: Dedicated to the right way, can do attitude, respectful honesty, get stuff done, and team fellowship.
Responsibilities and Expectations:
HECO's Field Service Supervisor will be responsible for job quoting, scheduling, and completion of all field service- related jobs and tasks. They will work closely with our sales team and operations manager to help maintain as well as grow our current field service customer base. This person will be responsible for up to (4) direct reports at a time. The Field Service Supervisor will make sure that department sales, profit, and growth goals are met.
Lead Field Service team in day-to-day operations.
Quote and schedule all field service-related work.
Responsible for department monthly P&L.
Lead, Manage, and hold technicians accountable.
When necessary, recruit, hire, and train additional service technicians.
Create/review all service reports prior to sending them to customers.
Ensure all technicians are up to date on all required safety training and tasks.
Be onsite and be main customer contact while overseeing large projects.
Will be required onsite often to start while the team is continued to be grown and advanced
Ideal Candidates will:
5+ Years of electric motor field service experience with project management experience.
Experience with working on above NEMA frame motors up to 10,000HP
Have the ability to give presentations to customers about industry leading techniques and services.
Fit within the HECO culture and share the same core values as the company and its team.
A highly detailed individual who can excel in a fast paced, quickly changing environment.
Growth oriented in nature - excited to be part of a company that is focused on growth.
Ability to perform onsite tasks such as electrical testing, vibration analysis, shaft alignments etc. (Must be willing to get dirty)
Experience writing technical reports following completed work.
Great communicator with the ability to work with cross departmental personnel and people with various backgrounds and personalities.
Willingness & flexibility to travel to customer sites and stay overnight to perform work or have meetings roughly 45-50% of the time.
Benefits
Paid Time Off
On-the-job Training
401K Employer Match
Medical, Dental and Vision plans
And more!
Pay Range:
HECO strives to ensure that employees are paid equitably and competitively. Starting salaries may vary based on factors such as relevant experience, qualifications, and education.
Relocation assistance is available. If you are the right fit and you'd like to be here, we'll make it happen.
HECO Inc. is committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, or veteran status.
$41k-53k yearly est. Auto-Apply 60d+ ago
Field Service Supervisor
Cleaning Technologies Group 3.5
Cincinnati, OH jobs
Job Title: Field Service Supervisor Department: Technical Service Reports To: Technical Service Manager Exemption Classification: Exempt Summary: Supervise field techs, dealing with customer request for service for either warranty or information request, scheduling and coordination start-ups on new equipment and following up on these start-ups. MINIMUM REQUIREMENTS TO PERFORM DUTIES Essential Duties and Responsibilities: 1. Supervise technicians during installation and startup of machines at the customers' plant and maintain all working components as determined by customers' needs. 2. Schedule and coordinate travel to customers' location(s) for techs to supervise installation of our machines at the customer's plant and perform startup of new machine. 3. Assist techs with field trouble shooting on both warranty and repair orders. 4. Review jobs in the shop as production is in progress for possible field service problems. 5. Training of other employees and/or customers on machines. 6. Review and post service reports on jobs in the fields. 7. Assist Technical Service Manager when required. 8. Other functions as directed. Supervisory Responsibilities: Supervise Field Service Technicians and assist in training of temporary/new employees. Qualifications/Skills: Must be able to present information to groups of employees, customers, suppliers, etc. both in writing and verbally. Be able to use Word, Excel and PowerPoint to communicate this information. Education and/or Experience: College degree in electrical engineering and/or 2-3 years of technical experience in manufacturing automation, material handling, and/or machine control. Must have product component level knowledge, programming experience. Position requires multiple projects be handled at one time. Language Skills: Communicate verbally and/or in writing with customers, suppliers, other employees, other departments and supervision as to work in progress, problems and/or completion. Must be able to present information to groups of employees, customers, vendors, etc. Mathematical Skills: Be able to add, subtract, multiply and divide basic numbers. Calculate percentages and perform advanced mathematical procedures. College level mathematics. Reasoning Ability: Be able to identify work process problems and possible solutions. Certificates/Licenses/Registrations: Maintain local, regional and/or national memberships in appropriate professional organizations/associations. Physical Demands: Stand for prolonged periods of time on concrete floor. Will be required to kneel, squat, stoop, recline, climb, crawl, and/or bend on an as needed basis. Must be able to adjust visual focus. Must be able to lift up to 50 lbs. unassisted, over 50 lbs. with assistance of a lifting device. Work Environment: Traditional shop atmosphere. Subject to temperature variance based on season. Loud noise level. May be exposed to various fumes or smells based on job. Travel : Some travel (10% - 20% of the time) throughout North America to customer jobsite for startups, machine commissioning, and warranty work as dictated by project. Some International travel required.
$29k-43k yearly est. 60d+ ago
Supervisor, Field Service
Gosiger 4.2
Dayton, OH jobs
Under minimal direction provides assistance and support to the Service Manager in providing direction and support to the Field Service staff. Incumbent is responsible for the coordination and project management of Machine Tool installation and repair. As a Field Service Supervisor the incumbent is responsible for providing technical support and assistance to the Field Service Staff for troubleshooting, repair and upgrade for internal/external customers ensuring customer development, retention and satisfaction. As a member of the management team the incumbent is responsible for the efficiency and productivity of the Service Department and strongly supports teamwork in supporting sales efforts. Incumbent works closely with their supervisor in coordinating development and performance management of the Field Service Staff. Based on business need incumbent will continue to be responsible for the troubleshooting and repair of customer equipment and will share in the work load to ensure customer satisfaction and retention.
This position is classified as Non-exempt in accordance to the FLSA Guidelines. The job responsibility of performing installation, troubleshooting and repair is 20% or greater of the incumbents work time resulting in eligibility for overtime wages. Incumbent must follow the company guidelines for non exempt hours worked and absence.
Essential Responsibilities and Accountabilities:
Assist the Service Manager in providing leadership and daily direction to the Field Service Team. Works closely with management for Service staff development and performance management. Works closely with their supervisor and Corporate Human Resources in the recruitment, interviewing and selection of Field Service Technicians.
Monitor and ensure service team maintains appropriate technical skills for optimum efficiency and utilization.
Manages the Service Apprentice new hires through the 18-month program through graduation. Ensures all training program criteria is met.
Assists in the development and the daily management of the department budget. Prepares operation reports as required, reviews for trends and efficiency opportunities.
Provides assistance and/or performs dispatch requirements to meet the customer need and establishes priority of customer calls.
As a member of the management team conducts department meetings and ensures all company communications are flowed down to ensure company information is received and understood. Frequently reviews “open issues” and expedites resolution.
Assist Service Technicians and Engineers with more complex and demanding service jobs.
During peak work periods, vacations, illnesses, etc. performs routine service calls to ensure timely resolution of customer service needs.
Manages a machine checklist process to catch elementary potential problems early and eliminate return visits to address undetected problems.
Works with service manager to review machine installation sheets prior to machine installation to ensure Service Tech/Eng. is appropriately prepared. Performs appropriate and timely communications to the customer for machine installation and ensures the customer receives all necessary technical and machine documentation.
Personally attends to dissatisfied customer service issues for timely resolution ensuring customer satisfaction.
Continually improves processes and procedures that will enable better service to our customers, support a 24/7 service support environment, and department profitability.
Participates in the management of the division showroom and ensures efficient and orderly operations and acceptable appearance.
Responsible for maintaining current technical, interpersonal, and communication skills through continuous development. Progressive development of skills should be cultivated through further education, seminars, company training and other external resources such as reading material. Accountable for maintaining technical service skills at the highest level by attending builder training.
Based on business need, assists, supports and/or performs other duties within scope and ability. Assumes accountability and responsibility for assigned projects and programs.
Qualifications
Essential Qualifications:
Associates Degree in Business Administration or the equivalent in experience and formal coursework developing management skills, leadership, and team
building.
Minimum 2 years' experience demonstrating leadership and team building skills.
Formal education/training in the troubleshooting, repair, and installation of CNC Machine Tools.
Minimum 10 years' experience demonstrating the knowledge of servicing CNC machine tool products.
Ability to maintain professional conduct when dealing with customers, builder representatives and staff
Good business writing and documentation skills.
Excellent interpersonal communication skills.
Demonstrated self-starter and effective use of organization and planning skills.
PC literate and skill efficiency in job related software/programs.
Ability to participate as a member of a team, crossing department and divisional lines.
Working Conditions:
Office & manufacturing work environment which includes moving mechanical machine parts, potentially loud equipment, with exposure to a variety of non-hazardous and hazardous chemicals and airborne particles.
Hands on work with machine tool equipment.
LCD viewing and key entry
Internal/external customer communications with vendor contact