HUB International jobs in Phoenix, AZ - 55 jobs

Senior Account Manager - Commercial Lines
Hub International 4.8
Hub International job in Scottsdale, AZ
At HUB International, we advise businesses and individuals on how to reach their goals. We believe in protecting and supporting the aspirations of individuals, families, and businesses by helping our clients evaluate their risks and develop solutions tailored to their needs. When you join HUB, you become part of a vast network of risk, insurance, employee benefits, retirement, and wealth management specialists who bring clarity to a changing world through tailored solutions and unrelenting advocacies and businesses evaluate and manage their risks and insurance needs with personalized service, while our dedicated team delivers expert guidance and tailored solutions to ensure superior customer experience and lasting value for our clients. At HUB, we're more than an insurance broker-we're a network of doers with diverse backgrounds and a shared purpose: supporting our clients, colleagues, and communities. We believe great work happens when people feel valued, heard, and empowered to grow. Senior Account Manager The Senior Account Manager (SAM) will provide professional, courteous service to our clients, producers, and company personnel. With a positive attitude, the Senior Account Manager will provide a high level of support in obtaining, maintaining, expanding, and servicing our commercial accounts. Working alongside the Producers, the Senior Account Manager shall be responsible for overseeing management of assigned accounts, including redundant interface with appropriate decision makers, carrier interface/marketing, relevant collaboration with colleagues throughout HUB, and negotiation of coverage terms and conditions. Issues related to policy processing, maintenance of client data on the Epic agency management system, routine changes (e.g., adding a new vehicle to the policy), and other transactional or clerical work fall within the domain of the AMII. This role requires an individual who is professional and who displays the drive, determination, and self-motivation to manage the needs of the producer and the clients. JOB RESPONSIBILITIES Manages a book of insurance business, while acting with the necessary level of independent discretion, autonomy, and decision-making Provides professional, courteous service to our clients, carrier representatives, underwriters, business partners, and HUB colleagues, resulting in a rate of account retention that meets or exceeds expectations. Provides a high level of support to our Sales staff in obtaining, maintaining, and expanding business. May also be responsible for account rounding and the development of new business as appropriate and in accordance with standard practices, policies, and procedures. Acts as liaison between clients and insurance carriers to resolve escalated complex service issues. Negotiate with underwriters and carriers. Troubleshoots claims and billing issues. Responsible for overall retention of accounts in assigned book of business. Develops new business from existing accounts and assigned leads and contributes to meeting departmental production goals. Identifies and follows-up on cross-selling opportunities when appropriate. Produce binders, certificates, endorsements, and other related items while verifying their accuracy. Maintain controls on renewals and binders to ensure timely preparation and processing. Prepare summaries of insurance, schedules, and proposals as needed for account review. Remarket renewals, contact clients, create renewal proposals, and handle other renewal activities in coordination with the producer. Assist Producers in the premium collection process and handle accounting issues. Refers current and prospective clients to other departments for solicitation of those lines of business. Assist clients with claims when necessary. Adhere to all Agency systems, procedures, and state regulations. Assist the Producer with the implementation of the client's strategic plan. This includes: Assisting with key “value-added” services including, but not limited to, Pre-Renewal Strategic Planning, Risk ID Assessments, Contract Reviews, Claims Reviews (in coordination with Claims Management), Market Analysis, Stewardship Reports, Deductible Analysis, etc. Assist with the value-added services being provided by our Risk Services and Claims Management Divisions Work with producer to understand the clients' insurance objectives and critically analyzes and compares insurance plans to determine suitability. Stay abreast of changes in the insurance industry and other external conditions that may impact their clients. Makes appropriate recommendations to clients in response to those changes independent of manager approval. Assists the producer in managing, organizing, and conducting client meetings when necessary. Appropriately documents conversations with clients and carrier representatives and updates all HUB computer systems and automated agency management systems when necessary. Ensures the accuracy of data in those systems. Supports and helps develop less experienced CSA staff. Attends industry related continuing education training and courses. QUALIFICATIONS Five (5) years in experience in commercial lines with insurance company or agency A high school diploma required; some college preferred; college degree desired. Property and Casualty Insurance License Strong communication skills with proven ability to effectively engage clients, prospects, carriers, and internal team members across all channels (phone, email, in-person meetings) Proficient with Microsoft Office Suite (Word, Excel, Outlook) Ability to understand policy forms and coverage descriptions. Proven mathematical skills. Demonstrated proficiency with computer systems, including but not limited to Microsoft Office and automated agency management systems. Ability to work in a positive team environment. Strong typing skills with an ability to compose clear and concise letters. Organizational skills required. Willingness to attend educational classes desired. High attention to detail essential Hybrid work schedule; must be onsite at the designated office location a minimum of three days per week What You'll Bring to the Role Client-focused mindset and strong problem-solving skills Ability to collaborate across teams and regions Strong communication and relationship-building capabilities Initiative, adaptability, and alignment with HUB values Why Join HUB? Our Vision: To be everywhere risk exists-today and tomorrow-helping protect what matters most. Our Mission: To protect and support the aspirations of individuals, families, and businesses, while empowering our employees to learn, grow, and make a difference in their communities. At HUB, we invest in our people. Our entrepreneurial culture fosters innovation, ownership, and continuous improvement-giving you the opportunity to build a meaningful career while delivering real impact for clients and communities. We Offer Competitive compensation and comprehensive benefits Medical, dental, vision, and voluntary insurance options Health Savings Account (HSA) funding 401(k) with company match Company-paid life insurance and short-term disability Optional supplemental life and long-term disability Wellness programs and resources Paid parental leave Generous paid time off (vacation, holidays, sick, and personal time) Strong work-life balance Career growth and development in a rapidly expanding organization A collaborative, high-performing team culture Community impact through HUB Gives Our Core Values Entrepreneurship: We encourage innovation and thoughtful risk-taking. Integrity: We do the right thing-every time. Teamwork: We work together to achieve the best results. Accountability: We take ownership of outcomes. Service: We serve our clients, communities, and one another. Culture & Belonging At HUB International, we are committed to fostering a workplace where everyone feels a true sense of belonging. We value diverse experiences and perspectives and strive to create an environment where all voices are welcomed and respected. If you require accommodation at any stage of the recruitment process, please let us know-we are here to support you. At HUB, inclusion isn't just part of what we do-it's at the heart of who we are. Department Account Management & ServiceRequired Experience: 5-7 years of relevant experience Required Travel: No Travel RequiredRequired Education: High school or equivalent HUB International Limited is an equal opportunity employer that does not discriminate on the basis of race/ethnicity, national origin, religion, age, color, sex, sexual orientation, gender identity, disability or veteran's status, or any other characteristic protected by local, state or federal laws, rules or regulations. E-Verify Program We endeavor to make this website accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact the recruiting team **********************************. This contact information is for accommodation requests only; do not use this contact information to inquire about the status of applications.
$62k-77k yearly est. Auto-Apply 6d ago

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Senior Property Risk Consultant (AZ, MO, MN, TX, NM)
Hub International 4.8
Hub International job in Phoenix, AZ
At HUB International, we are a team of entrepreneurs. We believe in protecting and supporting the aspirations of individuals, families, and businesses. We help our clients evaluate their risks and develop solutions tailored to their needs. We believe in empowering our employees to learn, grow, and make a difference. Our structure enables our teams to maintain their own unique, regional culture while leveraging support and resources from our corporate centers of excellence. HUB is one of the largest global insurance and employee benefits broker, providing a boundaryless array of business insurance, employee benefits, risk services, personal insurance, retirement, and private wealth management products and services. With over $5 billion in revenue and almost 20,000 employees in 600 offices throughout North America, HUB has grown substantially, in part due to our industry leading success in mergers and acquisitions. Western Region-Senior Property Risk Consultant (AZ, TX, MN, MO, NM) HUB's Vision: To be everywhere risk exists - today and tomorrow. Helping protect what matters most. HUB's Mission: To protect and support the aspirations of individuals, families, and businesses. To empower our employees to learn, grow and make a difference in their communities. HUB's Values: Entrepreneurship. Integrity. Teamwork. Accountability. Service. Our Value Proposition: We advise businesses and individuals on how to reach their goals. When you partner with us, you're at the center of a vast network of risk, insurance, employee benefits, retirement and wealth management specialists that bring clarity to a changing world with tailored solutions and unrelenting advocacy. So you're ready for tomorrow. Primary Responsibilities: The Senior Property Risk Consultant will work with HUB producers and clients in the evaluation and mitigation of property and liability related risks, and develop and deliver risk reduction programs. Primary responsibilities include: * Provide a high level of service to clients in the United States Southwestern and Great Plains Regions and other locations as needed * Demonstrate ability to create and implement strategic client risk control service plans * Consult with clients to understand needs and objectives * Conduct property risk control surveys based on Highly Protected Risk (HPR) standards covering construction, processes, hazards, human element programs and fire protection to aid in the placement of insurance and improvement of client risk profiles. * Conduct natural hazard surveys and exposure assessments * Advise clients on best practices in risk mitigation and safety management strategies * Assist in implementation of property risk management and safety best practices using generally accepted project management and consulting practices * Provide oversight of insurance carrier loss control and safety activities assessments on client's behalf * Conduct management and employee training sessions for clients as needed * Conduct loss analysis & trending to identify client focus areas * Develop/manage relationships with insurance carrier and vendor partners * Provide support to sales and service teams in the region * Contribute to special projects Requirements: * Preference for 10+ years of experience as a property risk/loss control consultant in the insurance brokerage or carrier environments, with a property risk consulting firm or as an engineering/safety manager in industry * Bachelor's degree in fire protection or engineering background * Proficient with of NFPA, FM Standards, and building codes Desired Experience: * Broad experience in Highly Protected Risk (HPR) risk assessments and provide consultation and recommendations related to HPR underwriting requirements. * Account coordination experience on technically challenging accounts in excess of $1 billion in property value. * Strong consultative skills and ability to develop alternative solutions and risk improvement strategies that provide client value * Experience with global property exposures and regulations * Natural catastrophe assessments and understanding of natural catastrophe modeling. Ability to articulate natural catastrophic risk exposures from site level observations and potentially from modeling technology * Completion of (or progress towards) professional engineering/risk/safety designations is desirable * Excellent written and verbal communication skills * High degree of self-motivation and discipline * Ability to travel and work beyond normally scheduled workweek as necessary Compensation & Benefits: HUB will offer a competitive compensation & benefits package commensurate with the candidate's abilities Travel: Estimated 25-30% overnight travel. JOIN OUR TEAM Do you believe in the power of innovation, collaboration, and transformation? Do you thrive in a supportive and client focused work environment? Are you looking for an opportunity to help build and drive change in a rapidly growing and evolving organization? When you join HUB International, you will be part of a community of learners and doers focused on our Core Values: entrepreneurship, teamwork, integrity, accountability, and service. Disclosure required under applicable law in California, Colorado, Illinois, Maryland, Minnesota, New York, New Jersey, and Washington states: The expected salary range for this position is $110,000- $170,000 and will be impacted by factors such as the successful candidate's skills, experience and working location, as well as the specific position's business line, scope and level. HUB International is proud to offer comprehensive benefit and total compensation packages: health/dental/vision/life/disability insurance, FSA, HSA and 401(k) accounts, paid-time-off benefits such as vacation, sick, and personal days, and eligible bonuses, equity and commissions for some positions. Department Risk Management & Loss Control Required Experience: 10-15 years of relevant experience Required Travel: Up to 25% Required Education: Bachelor's degree (4-year degree) HUB International Limited is an equal opportunity employer that does not discriminate on the basis of race/ethnicity, national origin, religion, age, color, sex, sexual orientation, gender identity, disability or veteran's status, or any other characteristic protected by local, state or federal laws, rules or regulations. E-Verify Program We endeavor to make this website accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact the recruiting team **********************************. This contact information is for accommodation requests only; do not use this contact information to inquire about the status of applications.
$110k-170k yearly Auto-Apply 60d+ ago
Senior Commercial Lines Account Manager
Brown & Brown 4.6
Phoenix, AZ job
Built on meritocracy, our unique company culture rewards self-starters and those who are committed to doing what is best for our customers. Brown & Brown is seeking a Senior Commercial Lines Account Manager to join our growing team in Phoenix, Arizona! The Senior Commercial Lines Account Manager will be the main client contact and account coordinator for an assigned small to medium-sized book of business, use appropriate judgment and decision-making skills to provide service for customer accounts and transactions, in support of the production and retention of the business. This position is responsible for building, expanding and solidifying relationships with clients at all levels with the company and lead appropriate resources to address the client's needs, including risk identification and resolution of underwriting or policy issues, accounting issues, claims issues etc. How You Will Contribute: · Service Small to Medium Commercial Accounts primarily under $10,000 in revenue · Begin Designation of your choice · Accompany Producer to Client Visits/Presentations · Summary of insurance · Insurance Coverage Review - Prepare with a summary & give to the producer for completion with the insured · Obtain exposure and operation updates from the client or producer · Get renewal applications and copies or prior applications · Order current loss runs and other documents needed in the renewal/marketing process. · Submit complete and accurate renewal information to the incumbent carrier(s) · Negotiate and obtain quotes · Prepare the proposal for the producer · Bind coverage with the carrier(s) in accordance with the client's instructions · Issue binders, auto id cards, and order renewal certificates of insurance Licenses And Certifications Valid Property & Casualty Insurance License Skills & Experience To Be Successful · High school diploma or equivalent · Proficient with MS Office Suite · Exceptional telephone demeanor · Ability to maintain a high level of confidentiality Teammate Benefits & Total Well-Being We go beyond standard benefits, focusing on the total well-being of our teammates, including: Health Benefits: Medical/Rx, Dental, Vision, Life Insurance, Disability Insurance Financial Benefits: ESPP; 401k; Student Loan Assistance; Tuition Reimbursement Mental Health & Wellness: Free Mental Health & Enhanced Advocacy Services Beyond Benefits: Paid Time Off, Holidays, Preferred Partner Discounts and more. Not reflective of all benefits. Enrollment waiting periods or eligibility criteria may apply to certain benefits. Benefit details and offerings may vary for subsidiary entities or in specific geographic locations. The Power To Be Yourself As an Equal Opportunity Employer, we are committed to fostering an inclusive environment comprised of people from all backgrounds, with a variety of experiences and perspectives, guided by our Diversity, Inclusion & Belonging (DIB) motto, “The Power to Be Yourself”.
$43k-58k yearly est. 1d ago
Emerson Rogers Employee Benefits Coordinator -July 2026 Development Program
USI Insurance Services 4.8
Phoenix, AZ job
The Employee Benefits Analyst Program is designed to provide you with comprehensive training and hands-on experience to analyze benefit plans and deliver strategic solutions to clients. As an associate, you'll join a mentorship group led by industry experts, gaining increasing responsibility as you progress through the program. You'll also have opportunities to network with senior executives and colleagues across business lines, and participate in community service initiatives through our USI Gives Back campaign, where all 200+ offices volunteer locally. The Emerson Rogers Career Track Program offers over 950 hours of formal training and practical work experience, structured as follows: * Months 1-3: 100% training * Months 4-6: 50% training / 50% fieldwork * Months 7-12: 20% training / 80% fieldwork * Emphasis on networking and relationship-building skills What You'll Do: * Assist in all aspects of benefit planning and reporting. * Create financial deliverables for a variety of business segment clients. * Utilize analytical tools, checklists, and templates to identify cost-saving opportunities. * Illustrate insurance carrier renewals and new business proposals. * Prepare market review analyses and written summaries of findings. * Manage workflow for a partial book of business, ensuring timely and accurate deliverables. * Receive guidance and support from team mentors. * Stay current on industry trends, new products, legislation, coverage, and technology. * Participate in program trainings to build expertise for the Benefit Analyst role. What We're Looking For: * Associate's degree required. * Excellent problem-solving and critical thinking skills. * Proficiency in Microsoft Excel. * Strong organizational and time management skills, with the ability to prioritize tasks, manage multiple responsibilities, and meet deadlines. * High attention to detail and accuracy. * Ability to follow policies, procedures, and regulations. * Excellent verbal, written, and interpersonal communication skills. * Comfortable working both autonomously and collaboratively. * Demonstrated initiative, accountability, and willingness to take on responsibility.
$40k-55k yearly est. 1d ago
Arizona, Phoenix SIU Investigator (27656)
ISG 4.7
Phoenix, AZ job
About Us: Insight Service Group (ISG) is a national investigative services firm specializing in cost containment and anti-fraud related services. We are dedicated to maintaining the highest standards of integrity and transparency within our operations. Our Special Investigations Unit (SIU) plays a vital role in identifying and mitigating risks associated with fraud and misconduct. Job Description: We are seeking a meticulous and experienced SIU Investigator to join our team. The ideal candidate will be responsible for conducting comprehensive investigations into potential fraud and misconduct. This role involves a variety of investigative tasks aimed at gathering evidence and supporting our commitment to ethical practices. Key Responsibilities: Conduct scene recreations to analyze incidents thoroughly. Assess and document intersection light sequences relevant to investigations. Obtain both recorded and written statements from witnesses, claimants, and involved parties. Retrieve necessary documents and materials to support investigations. Procure notarized affidavits to enhance the credibility of evidence. Perform wellness checks to ensure the safety and well-being of individuals involved. Conduct unannounced visits as part of investigative protocols. Engage in neighborhood and witness canvassing to gather additional information. Compile detailed reports that include time-stamped photos and/or videos to support findings. Qualifications Candidates must have the following qualifications: Insurance Experience, Worker's Compensation, Auto, Liability, or similar SIU experience. A reliable vehicle, computer, and cell phone. A digital video camera with date and time stamp capability. Be proficient in web-based systems, and ability to write detailed reports. Ability and willingness to travel as necessary. Ability to work independently and complete cases successfully with little supervision. Additional Requirements Need to maintain a minimum auto insurance coverage of $150,000 / $250,000 Must maintain a valid, unrestricted driver's license Must provide a copy of a recent driver history report Ability to show documentation for both prior to hire We are hiring employees not subcontractors. ***Must be Eligible for Private Investigator Employee Registration*** Agency: 1589585
$47k-76k yearly est. 20d ago
Chubb Customer Center Account Executive
Chubb 4.3
Phoenix, AZ job
Chubb's Personal Risk Services Operations Division provides industry leading service to clients, agents, and internal business partners. The Chubb Customer Center (CCC) is an Operations team that directly manages the personal insurance needs of successful individuals and families on behalf of enrolled agency partners countrywide. We are currently seeking an experienced and self-motivated Personal Lines Account Executive to work in a fast-paced agency environment. Account executives are licensed agents supporting PRS' growth and retention by counseling successful individuals and families on their insurance coverage. This role focuses on delivering exceptional service, ensuring seamless policy management, fostering long-term relationships, and driving sales growth through effective cross-selling and upselling. Key Responsibilities: Serve as a trusted advisor for Chubb clients, assessing insurance needs and providing tailored solutions. Proactively identify coverage gaps, offer recommendations, and process policy updates per client requests. Utilize multiple systems to efficiently research, analyze, and resolve client inquiries and policy changes. Demonstrate comprehensive knowledge of Chubb's products, articulating their value to clients. Collaborate effectively within a team, leveraging strong interpersonal and communication skills. We provide coverage for home, auto, vacation, umbrella, flood, recreational marine, and cyber insurance, with many of these products managed across different systems. Our underwriters play an active role in handling these policies, which often requires us to act as intermediaries between clients, agents, and underwriting teams Consistently meet or exceed performance and quality benchmarks. Adhere to corporate policies, regulatory requirements (SOX), and internal procedures (PCI) while ensuring compliance and service excellence. Complete assigned tasks and support additional responsibilities as needed. Success in our team requires adaptability to a fast-paced environment communicating on the phone with a willingness to continuously learn new skills and policy requirements. Since guidelines are updated regularly and can vary between accounts, it's essential to stay informed and flexible to meet our insurance standards. Sales and Service Excellence: Consistently meet or surpass sales goals by proactively cross-selling and upselling Chubb Personal Lines products, including auto, home, renters, personal excess, flood, and recreational marine insurance. Proactively assess client portfolios to uncover additional coverage needs, presenting customized insurance solutions to agents and their clients to ensure comprehensive protection. New Business Growth - increase sales production by 5% over the next year. Improve percentage of new quotes that are converted into closed sales by achieving a 20% close rate on all new quotes Increase the average premium value for each policy sold by focusing on high value clients or cross selling to individuals. Increase the number of policies per client by selling additional products or increasing coverage. Relationship Management Partner with Chubb internal teams, including personal lines underwriters, to proactively address agent requirements and streamline policy servicing processes. Cultivate and strengthen relationships with agents, clients, and internal business partners to drive high satisfaction, maximize client retention, and foster long-term loyalty. Must possess a Property and Casualty Insurance license or be willing to obtain one within 30 days as part of the training program. Associate degree or comparable professional experience in the insurance industry required. Experience in personal lines operations, agency, underwriting, or marketing preferred. Performance Skills Demonstrated creative problem-solving skills for client inquiries and challenges. Proven ability to deliver results and drive innovation in a dynamic, fast-paced setting. Strong client service orientation with excellent verbal and written communication abilities. Technical Skills Proficient in Microsoft Word, Outlook, and Excel. Experience in Personal Lines Insurance Core Competencies Demonstrates a collaborative spirit and actively contributes to team success. Excels in analytical thinking, creative problem-solving and overall sales resilience Active listening and effective communication whether speaking, writing, or presenting to communicate clearly and persuasively. Maintains strong personal accountability and upholds ethical standards. Driven and capable of delivering results with minimal supervision. Exceptionally organized, adept at juggling multiple tasks efficiently. Thrives in both structured and ambiguous environments, working independently or as part of a team. Effectively prioritizes and manages competing deadlines in fast-paced settings.
$75k-107k yearly est. Auto-Apply 46d ago
Technical Support Analyst
Chubb 4.3
Phoenix, AZ job
Chubb's Global End User Services (EUS) organization is relentlessly focused on driving and improving the end user experience globally thru technology programs, deliveries and innovative solutions. With an extreme focus on the end user and a drive for excellence, the organization owns and oversees activities that support new ways of working to help improve productivity and simplify the technology experience. We are looking for a Site Support Analyst to assist employees, new hires and contractors with technical issues related to their PC's, mobile devices, and peripherals. With us, your role will be broadly focused, with the exposure and opportunity to support hardware and software issues as well as upgrades related to desktop technology, will help develop, implement and enforce policies and procedures related to end user technology and will have excellent customer service skills and a positive attitude. In this role, you will: Troubleshoot and remediate PC/peripheral/mobile device hardware and software issues and incidents related to internal and external applications including all Microsoft products Support users in their use of printers, digital scanners, smart devices, meeting room scheduling and video conferencing technology Serve as a key representative of IT for projects and initiatives such as Office Moves, Real Estate Initiatives, and Hardware Refreshes, Major Software Roll Outs, Desktop Migrations, and Security Implementations and Compliance issues Train and guide staff on hardware and software usage Ensure patch compliance for PCs Support of training and meeting room hardware as well as supporting users in scheduling and executing meetings and conference calls Configure and build hardware; install and configure software based on user service requests Document resolution to desktop issues, propose solutions to root cause problems Maintain hardware and surplus inventories and processes associated with receiving, processing, and tracking incoming and outgoing equipment Interact with 3rd party vendors to drive and resolve specific technical problems Manage new hire setups, including coordination and configuration of equipment Assist with new hire orientations and onboard new users from a technology perspective Document resolutions to desktop issues and propose solutions to root cause problems Identify opportunities to improve, automate, or simplify processes or systems Ensure standardization of End User Services to align the EUS catalogue of services globally Qualifications At least 3-5 years of experience in a technical support or related role Strong understanding of PC hardware skills and an interest and eagerness in technology and support for end users Microsoft Certified Desktop Support Technician certification a plus Well versed in desktop tools including O365 Knowledge of Mac OS/Apple iOS Experience setting up printers, monitors and IT cabling Some experience with Active Directory beneficial Ability to document processes and procedures Superior customer service and interpersonal skills Ability to effectively communicate about technology Bachelor's degree in Information Technology, Computer Science, or a related discipline a plus Certifications such as Microsoft Certified Solutions Associate (MSCA), Microsoft Certified IT Professional (MCITP), Microsoft Certified Professional (MCP), Cisco Certified Network Associate (CCNA), CompTIA Security+, ITIL Foundation (or higher) Certification, and/or (ICS)2 Certification a huge plus
$44k-70k yearly est. Auto-Apply 60d+ ago
Commercial Lines Associate Account Coordinator
Brown & Brown 4.6
Phoenix, AZ job
Built on meritocracy, our unique company culture rewards self-starters and those who are committed to doing what is best for our customers. Brown and Brown is seeking a Commercial Lines Associate Account Coordinator to join our growing team in Phoenix, AZ! The Commercial Lines Associate Account Coordinator supports the service and management of customer accounts by assisting with certificates of insurance, ID cards, and evidence of property insurance. This role also processes change requests, endorsements, audits, and claims, while maintaining accurate documentation, updating spreadsheets, and ensuring timely follow-up to support business production and retention. How You Will Contribute Issue certificates of insurance and evidences of property insurance Issue ID cards Order loss runs Order Experience mods from current carriers Order MVR's when required for wholesalers Process Change Requests Process Endorsements and invoice any Agency Bill items Process Policies (complete checklist, communicate any discrepancies with AE) Process Audits and Invoice any Agency Bill items Claim Reporting Pull online documents Attach documents Update spreadsheets Summaries of insurance if requested by AE Maintain current activities and follow-up as necessary Licenses and Certifications: P&C Licensed (Preferred) Skills & Experience to Be Successful 1 year of Commercial Insurance experience, preferred High school diploma or equivalent Proficient with MS Office Suite Exceptional telephone demeanor Ability to maintain a high level of confidentiality Professional office environment experience #LI-KM1 Teammate Benefits & Total Well-Being We go beyond standard benefits, focusing on the total well-being of our teammates, including: Health Benefits : Medical/Rx, Dental, Vision, Life Insurance, Disability Insurance Financial Benefits : ESPP; 401k; Student Loan Assistance; Tuition Reimbursement Mental Health & Wellness : Free Mental Health & Enhanced Advocacy Services Beyond Benefits : Paid Time Off, Holidays, Preferred Partner Discounts and more. Not reflective of all benefits. Enrollment waiting periods or eligibility criteria may apply to certain benefits. Benefit details and offerings may vary for subsidiary entities or in specific geographic locations. The Power To Be Yourself As an Equal Opportunity Employer, we are committed to fostering an inclusive environment comprised of people from all backgrounds, with a variety of experiences and perspectives, guided by our Diversity, Inclusion & Belonging (DIB) motto, “The Power to Be Yourself”.
$26k-31k yearly est. Auto-Apply 11d ago
Claim Manager - Commercial Property
Chubb 4.3
Phoenix, AZ job
Why Chubb? At Chubb, our mission is to provide superior insurance solutions that foster resilience and security for our clients. We strive to be the preferred choice for individuals and businesses seeking comprehensive coverage and unmatched service. Join Chubb for a rewarding career where our core values-excellence, integrity, and respect-guide every decision we make. Be a part of a dynamic team that is dedicated to protecting what matters most and making a positive difference in the lives of our clients and communities. Together, let's shape a safer, more secure world Overview: We are seeking a Claim Manager to join our Claim Center Property Commercial team. The Manager is responsible for overseeing the entire claims process for residential and commercial property claims, ensuring efficient management and resolution. This role involves leading a team of adjusters in conducting comprehensive analyses and investigations, while also providing guidance on complex claims. The Manager is tasked with fostering prompt communication with insured parties and claimants, evaluating policy contracts to identify coverage issues, and ensuring the accuracy and completeness of claims files. Additionally, the manager establishes reserves, identifies recovery opportunities, and ensures compliance with statutory and regulatory fair claims practices, including the detection and prevention of potential fraudulent claims. Locations: We are seeking candidates in Phoenix, AZ. Responsibilities: Drive a customer-centric service culture that consistently delivers exceptional service, resulting in positive feedback and high satisfaction, with results that exceed current industry standards for excellence. Manage a portfolio of highly technical, highly service-oriented claims. Escalate any anomalies and make recommendations to address the situation in proper resolution of the claim. Negotiate settlement of claims to bring them to a successful conclusion. This may involve policy holders, other professionals, insurers, loss adjusters, brokers, agents, solicitors and third parties by letter, telephone, meetings, or depositions. Partner with Actuarial, Senior Leadership, Underwriting, Risk Consulting, and other parties as required to ensure excellent service and appropriate issue resolution. Directly manage and oversee property adjusters including completion of performance reviews and recommendations of annual compensation. Develop goals and complete performance management plans (PMPS) for direct staff and recommend annual compensation levels. Compile effective Executive Summaries on files/issues as necessary/appropriate; escalate to RDM/SDR/Claim Leader Ensure appropriate and proactive handling activities in all phases of the claim, including coverage, investigation, case management, reserving, evaluation, negotiation, and file documentation. Ensure thorough coverage evaluations, and detailed analysis that are well documented. Escalate and appropriately communicate coverage issues to Discipline leadership as appropriate. Work within the framework of Chubb ethical and service standards. Fulfill compliance and regulatory requirements (including complaints procedures). Take responsibility for the control mechanisms which are in place and ensure the team is fully aware and engaged in them. Ensure adherence to individual authority grants, all statutory and regulatory requirements and fair claim practices and local compliance requirements, including examiner licensing. Where appropriate, facilitate in claim committee process both as a participant on claims in inventory and as a resource to others. Ensure all files are handled in accordance with all aspects of the Best Practices. Manage authority requests for all experts with an emphasis on building consultants; ensure vendors are routinely provided specific direction as to scope, budget and timely reporting. Oversee preparation of large loss reports, reserve notifications and risk advisory reports to internal partners per guidelines on all eligible claims. As part of the cross-functional leadership team, manage, analyze, and provide insights to this team regarding trends and observations identified during claims settlement, reporting patterns, and forecasted development during severe weather or cat events, and recommendations to the pre-loss assessments or gathered underwriting information that may aid portfolio, quality of risk and post-loss management. Qualifications: Bachelor's Degree or equivalent experience preferred. Demonstrated management and leadership capabilities. 5+ years of customer service experience in a corporate environment required. 5+ years of Insurance Claims experience within residential and commercial property claims. 2+ years of experience as a claim supervisor, claim manager or similar role. Ability to work collaboratively in teams and interact effectively with a diverse range of individuals. Extensive coverage/contract knowledge. Strong analytical and investigative skills. Strong abilities in coverage application, litigation, and contractual relationships. Knowledgeable in damage evaluation for residential and commercial properties; ability to resolve high-exposure claims. Superior verbal and written communication skills, including large-group presentation skills. Licensure Requirement: If you do not already have one, you will be required to obtain an applicable resident or designated home state adjusters license and possibly additional state licensure. Company Benefits Highlights: At Chubb, we provide our employees with best-in-class benefits to support their physical, emotional, and financial goals and well-being. We foster a collaborative and inclusive culture with the flexibility to support our employees' needs. Our comprehensive benefits package includes: Competitive compensation and performance-based bonuses Medical, dental, and vision coverage starting on your first day of employment Health savings account (HSA) and flexible spending account (FSA) options Generous paid time off (PTO) 10 paid holidays each year Up to 9% 401(k) contribution from Chubb Tuition and education reimbursement to support lifelong learning Professional training and development programs Stock options for eligible employees
$83k-114k yearly est. Auto-Apply 60d+ ago
Auto Claim Examiner
Chubb 4.3
Phoenix, AZ job
Join Our Talent Pipeline at Chubb!!! Chubb is continuously seeking talented and experienced Auto Claims Adjusters in Personal Lines, Commercial Lines, and Total Loss to join our dynamic team. If you're passionate about delivering exceptional service and want to be part of a world leader in the insurance industry, we want to hear from you! Why Chubb? At Chubb, our mission is to provide superior insurance solutions that foster resilience and security for our clients. Join us in our commitment to excellence, integrity, and respect, and help us make a positive difference in the lives of our clients and communities. Together, we can shape a safer, more secure world. Locations: These position require in-office presence. We are seeking candidates in Phoenix, AZ, Alpharetta, GA, Chesapeake, VA and O'Fallon, MO. What We're Looking For: We are building a pipeline of qualified candidates for upcoming positions in Auto Claims Adjusting. Ideal candidates will have experience in: Personal Auto Claims Commercial Auto Claims Total Loss Claims Key Responsibilities Will Include: Promptly analyzing first reports and contacting insureds/claimants. Evaluating contract language and identifying coverage issues. Developing action plans for timely investigations and loss analyses. Maintaining active file diaries to ensure efficient case resolution. Establishing accurate reserves and managing files toward quick recovery. Adhering to compliance requirements and identifying potential fraudulent claims. Negotiating claim settlements based on factual evaluation. Cultivating strong relationships with internal and external stakeholders. Experience and Skills Needed: Bachelor's Degree or equivalent experience. Minimum of 1 year of Auto Claims Adjusting experience required in Personal, Commercial and/or Total Loss. Strong understanding of insurance contracts, legal requirements, and regulations. Excellent skills in customer service, investigation techniques, and negotiation. Ability to prioritize multiple tasks and work both in-person and remotely. Join Our Talent Pool If you're interested in future opportunities with Chubb, we encourage you to connect with us and submit your resume. By joining our talent pipeline, you'll be among the first to hear about exciting new openings that match your skills and experience! Benefits of Working at Chubb: We offer a best-in-class benefits package that includes: Competitive compensation and performance-based bonuses Medical, dental, and vision coverage starting on your first day Generous paid time off (PTO) and 10 paid holidays each year Up to 9% 401(k) contribution from Chubb Tuition and education reimbursement Professional training and development programs Employee Stock Purchase Plan Ready to take the next step in your career? Apply today, submit your resume and join our talent pipeline. Let's shape the future of insurance together at Chubb!
$42k-60k yearly est. Auto-Apply 50d ago
AVP, Casualty Claims
Chubb 4.3
Phoenix, AZ job
The Assistant Vice President - Casualty Claims will report to the Vice President - North American Casualty Claims and will assist in providing vision, leadership, and direction on the handling and resolution of all first party medical and third-party liability personal and commercial policies. This will include but not limited to auto, general liability, and aviation. This role will support the development and implementation of the casualty claims strategy, ensure adherence to performance standards and industry best practices, and build strong relationships with key stakeholders. The Assistant Vice President will collaborate closely with the Vice President to achieve departmental goals, drive operational efficiency, and deliver exceptional claims servicing. Responsibilities: Support the Vice President in establishing and implementing clear goals for the Casualty discipline to align performance outcomes and transformation efforts. Collaborate with the Vice President and cross-functional teams to establish effective business processes and ownership for Auto claims, other Casualty departments, ensuring alignment with Contact Center, Compliance, Enablement, Product, and Technology functions. Assist in building strong daily working relationships across claims, connecting people, processes, and technology to deliver exceptional claims experiences at every stage of the claim journey. Support the Vice President in ensuring that the Casualty discipline meets or exceeds all claim service and quality standards, as well as annual financial and operational performance metrics. Assist in overseeing vendor relationships and ensuring their adherence to strategic goals and performance standards. Collaborate with the Vice President in leading the team through transitions and change management activities, fostering continuous improvement and team development. Assist in the implementation and ongoing management of claims settlement techniques, best practices, and monitoring to deliver excellence in claims handling and customer experience standards. Directly manage Casualty Managers through assisting, coaching, and developing their technical and leadership skills. Support talent management efforts, including ongoing leadership of the Casualty team and proactive development of team members. Develop, analyze, and report on casualty trends to identify opportunities and develop/implement action plans. Identify processes and efficiencies and then help implement these processes with clearly stated goals and objectives to measure. Foster and maintain strong business relationships with internal and external customers. Assist in the effective management of the Casualty budget. Monitor reserve adequacy of loss and expense reserves, as well as trending. Promotor of Best Practices and works close with the Audit team in developing clear objectives and feedback to enhance our file quality. Supports managers and ensures managers compliance to the Casualty Best Practices through calibration sessions with managers and attending feedback sessions between manager and adjuster. Minimum of 5 years of casualty claims experience with a focus on evaluating and understanding injuries and treatment patterns while delivering exceptional customer service. Minimum of 5 years of casualty claims management experience with a focus building engaged teams, focused on achieving goals and process improvement. Wide-ranging technical knowledge of the casualty discipline, industry, and market competitors, including industry trends, auto and medical terminology and litigation. Demonstrated ability to analyze and think strategically, with a passion for process improvement and operational excellence. Proven leadership skills, including the ability to collaborate and inspire a diverse team across multiple geographies. History of being a team-oriented collaborator and developer of people. Strong ability to manage business relationships within the organization and influence parties that do not have a direct reporting relationship to the role. Adaptable orientation with a proven ability to navigate change and manage ambiguity. Excellent communication and presentation skills, with the ability to effectively present to diverse groups both internally and externally. Bachelor's degree or equivalent experience preferred. Insurance designations such as CPCU, AIC, etc. are a plus.
$94k-122k yearly est. Auto-Apply 60d+ ago
CISA Associate Account Executive, Commercial Insurance
Chubb 4.3
Phoenix, AZ job
Chubb Insurance Solutions Agency (CISA) is seeking a highly motivated individual to assume the role of Commercial Associate Account Executive focusing on Property & Casualty business. Primary responsibility will be managing a renewal book of business. CISA is a Chubb-owned agency licensed in all 50 states. CISA administers The Chubb Access Program, an innovative operation driving profitable & organic growth to all US branches. The Chubb Access Program allows Chubb to strategically expand its agency base by providing managed access to Chubb via CISA. Beyond the Chubb Access Program, CISA also administers other innovative programs designed to efficiently obtain business that Chubb would not normally receive through traditional distribution methods. CISA is one of Chubb's largest and fastest growing distributors, particularly for Commercial Insurance. The agency serves as a platform for innovative ideas in the areas of remote & digital marketing, alliance sales, and unique distribution challenges. Employees have the opportunity to build technical and marketing skills relating to all of Chubb's commercial and personal products. Chubb Insurance Solutions Agency distributes a wide variety of commercial lines products, including Property & Casualty lines, Management & Professional liability lines, as well as Accident & Health. A successful candidate will possess a working knowledge of the commercial lines marketplace, strong sales & negotiation acumen, superior time management & organizational skills, and an entrepreneurial spirit. This role will be ideal for the individual who wants to gain an understanding of the entire array of Property & Casualty products offered across Commercial Insurance, including all lines of business and industry practices. Lastly, the ideal candidate will be responsive and detail-oriented. Position Responsibilities: Gather and analyze account specific information on property & casualty renewals and develop front line underwriting recommendations Possess a familiarity with Chubb's property & casualty renewal rate & retention strategies, and be able to articulate renewal positions with agents in a manner that maximizes retention and builds relationships Prepare renewal quotes for enrolled agents according to all established standards and work closely with the agent in an effort to retain business Establish effective relationships with property & casualty underwriters to meet and exceed renewal goals Establish effective relationships within CISA and always work towards developing your commercial insurance knowledge Effectively manage a high volume of renewal requests and document agency management system with all pertinent information to avoid potential errors and omissions QUALIFICATIONS Demonstrated ABOUT US Chubb is a world leader in insurance. With operations in 54 countries, Chubb provides commercial and personal property and casualty insurance, personal accident and supplemental health insurance, reinsurance, and life insurance to a diverse group of clients. The company is distinguished by its extensive product and service offerings, broad distribution capabilities, exceptional financial strength, underwriting excellence, superior claims handling expertise and local operations globally. At Chubb, we are committed to equal employment opportunity and compliance with all laws and regulations pertaining to it. Our policy is to provide employment, training, compensation, promotion, and other conditions or opportunities of employment, without regard to race, color, religious creed, sex, gender, gender identity, gender expression, sexual orientation, marital status, national origin, ancestry, mental and physical disability, medical condition, genetic information, military and veteran status, age, and pregnancy or any other characteristic protected by law. Performance and qualifications are the only basis upon which we hire, assign, promote, compensate, develop and retain employees. Chubb prohibits all unlawful discrimination, harassment and retaliation against any individual who reports discrimination or harassment.
$53k-66k yearly est. 4d ago
Endorsement Underwriter
Chubb 4.3
Phoenix, AZ job
This is an entry level underwriting position within the Underwriting Center. The endorsement underwriter position is responsible for underwriting of endorsement requests and general service inquiries from an assigned portfolio of business. We have multiple openings. Major Responsibilities: * Underwrite all non-commercial express renewal endorsement requests. * Timely adherence to both corporate and local workflows and business strategies. * Timely response to producer inquiries relative to endorsement and service inquires. * Gather/analyze change requests, general service inquiries and endorsement requests emanating from the producer's request. * Adhere to jurisdictional compliance documentation standards and ensure all underwriting documentation is complete. * Basic PC navigation skills including knowledge of Windows operation systems, Lotus Notes and the Internet. * Ability to meet or exceed established performance standards. * Excellent verbal and written skills as well as mathematical aptitude. * Demonstrate strong business acumen and critical thinking skills which lead to confident decision making and judgment abilities. * Ability to prioritize work and perform within time constraints. * Basic knowledge of underwriting principles and policy forms. Education and Experience: * High School Diploma or equivalent * College degree and/or underwriting exposure preferred
$79k-108k yearly est. Auto-Apply 17d ago
Customer Service Representative
Chubb 4.3
Phoenix, AZ job
When you grow, Chubb grows. If you are the kind of person who likes to solve problems and help others when they need it, you could be a perfect fit to grow your career with Chubb Personal Lines. We're looking for Customer Service Professionals in our Phoenix, AZ, Whitehouse Station, NJ, and O'Fallon, MO offices. This role is for people who want to provide our agency partners the best-in-class service experience they want and deserve! You will be the first contact with our agents for quoting new business, policy changes, account inquiries, etc. Join our team to deliver personalized service that demonstrates the value of being insured by Chubb. Initial and ongoing training will include, but is not limited to, Property and Casualty Insurance principals, Chubb product offerings and all applicable systems and tools that will enable you to be a Champion of Service. If you want an opportunity with a company that places great emphasis on professional and personal development, cultivates a culture of diversity and inclusion and one that offers plenty of growth opportunities, let's talk! Benefits: At Chubb, we make sure you have the support and resources to leverage and develop your skills, secure your financial future, and take care of your health and well-being. Chubb continually seeks to provide a workplace where everyone can be their authentic self. Through Chubb's competitive benefits offerings and various training and development opportunities, we have you covered: Comprehensive benefits including medical, dental, vision, life, company matched 401k, disability coverage, discounted stock purchase plan, flexible spending accounts, pet insurance, cyber security protection, employee assistance program, and more Paid Time Off to use at your discretion for vacation, doctor's visits, personal appointments, etc. Tuition Reimbursement Paid Training Competitive Base Salary, and all team members are eligible for annual merit increase, bonus opportunities and employee recognition awards Employee Resource Groups that support our diverse and inclusive culture For more information, check us out at ********************************************* Job Responsibilities: Processing and issuance of incoming email requests for new line quotes/issuance, endorsement and cancellation of personal lines policies. Support the Agency Services phone team by providing superior customer service and quality technical content via incoming telephone calls in a fast-paced, automated, high-volume contact center environment Assume ownership and timeliness in handling agent requests in an efficient, accurate and professional manner Demonstrate the ability to analyze information to make appropriate decisions and solve problems Learn with a high regard for accuracy of basic knowledge of personal lines insurance principals and Chubb products (home, auto, valuable articles/collectibles, flood, etc.) Efficiently navigate multiple systems and applications to research, analyze and resolve agent requests & inquiries Maintain established levels of productivity, service, and quality standards within a fast-paced operations team Works collaboratively with team members, and business partners to provide a quality experience for our agents Responsible for cross selling coverage to round out accounts Work overtime as needed Complete additional tasks and other projects/duties as assigned Responsible for providing back-up to the Team Specialist Act as a resource to the team Assist with departmental training as assigned by department supervisor Strong decision-making velocity in a fast-paced, high-volume environment Outstanding, effective, and service focused communication skills, both verbal and written Proficient in computer skills, multi-application navigation and multi-tasking Experience in a high-volume contact center with a strong focus on superior service is a plus! Demonstrate professionalism, accountability and taking personal pride in the handling of new business quotes, policy change requests and inquiries from our valued agency partners Track record of success in managing competing demands, and problem solving while interacting with customers Property and Casualty insurance experience a plus Chubb's ideal team member is someone with an ongoing desire for professional and personal development and is someone who learns with a high regard for accuracy and best-in-class service Minimum of high school diploma or equivalent; college degree or currently pursuing is a plus!
$32k-40k yearly est. Auto-Apply 60d+ ago
Claim Center Trainer
Chubb 4.3
Phoenix, AZ job
The Claim Center Trainer/Facilitator is responsible for designing and delivering engaging training programs for new hires and current employees within the North America Claim Center. This role focuses on building foundational and advanced skills for North America Claims Contact Center positions, utilizing a variety of facilitation techniques to ensure effective knowledge transfer, skill development, and ongoing professional growth. Key Responsibilities: Facilitate the delivery of virtual and in-person new hire and upskill curricula using diverse facilitation methods to maximize learner engagement. Design new hire and upskill curriculum. Assess learner needs to adapt training delivery and design. Collaborate with subject matter experts and leadership to ensure content accuracy and alignment with business objectives. Evaluate training effectiveness through feedback, assessments, and performance metrics Maintain currency with industry trends, adult learning principles, and new facilitation techniques to continuously enhance training programs and promote continued learning within North America Claim Center. Bachelor's Degree (or equivalent experience) 2+ years of experience in facilitation, instructional design, or a related field. Strong coaching and mentoring expertise to support learning and enhance performance. Demonstrated ability to engage learners using facilitation techniques and virtual platforms for remote delivery. Knowledge of adult learning theories and instructional design methods. Strong knowledge of claims processes, documentation, provider platforms, and customer service best practices. Preferred: Demonstrated proficiency in North America Claims Contact Center workflows and processes, with strong technical expertise and thorough understanding of Best Practices. Experience handling Worker's Compensation Claims.
$46k-61k yearly est. Auto-Apply 11d ago
ESIS Claims Representative, WC
Chubb 4.3
Phoenix, AZ job
Are you ready to make a meaningful impact in the world of workers' compensation? Join ESIS, a leader in risk management and insurance services, where your skills and talents can help us create safer workplaces and support employees during their times of need. At ESIS, we're dedicated to providing exceptional service and innovative solutions, and we're looking for passionate individuals to be part of our dynamic team. If you're eager to advance your career in a collaborative environment that values integrity and growth, explore our exciting workers' compensation roles today and discover how you can contribute to a brighter future for employees everywhere! Under the direction of the Claims Team Leader, the ESIS Claim Representative investigates and resolves claims promptly, equitably, and in accordance with established best practice guidelines. This is a hybrid position, with three days per week in-office. Key Responsibilities: Claims Management: Investigate, evaluate, and manage workers' compensation claims from initiation to resolution, ensuring compliance with all applicable laws, regulations, and company policies. Communication: Serve as the primary point of contact for injured workers, employers, medical providers, and other stakeholders, delivering clear and professional communication throughout the claims process. Investigation: Conduct thorough investigations by gathering statements, reviewing medical records, and analyzing accident reports to determine compensability and liability. Decision-Making: Make timely and accurate decisions regarding claim acceptance, denial, or settlement based on case facts and relevant laws. Documentation: Maintain detailed and organized claim files, documenting all activities, communications, and decisions in the claims management system. Cost Control: Monitor and manage claim costs, including medical expenses, indemnity payments, and legal fees, while ensuring appropriate reserves are established and maintained. Compliance: Ensure adherence to state-specific workers' compensation laws, regulations, and reporting requirements. Customer Service: Provide exceptional service by addressing inquiries, resolving issues, and delivering timely updates on claim status. Collaboration: Work closely with internal teams, including legal, medical, and risk management professionals, to achieve optimal claim outcomes. Experience: Minimum of 2-3 years of experience managing workers' compensation claims; experience with ESIS or similar third-party administrators is preferred. Licensing: Knowledge of California Workers' Compensation regulations and an active adjuster license, or the ability to obtain licensure within a specified timeframe. Skills: Strong analytical and problem-solving skills Excellent verbal and written communication abilities Proficiency with claims management systems and Microsoft Office Suite Effective at managing multiple priorities and meeting deadlines in a fast-paced environment Knowledge: Familiarity with California workers' compensation laws, medical terminology, and best practices in claim handling An applicable resident or designated home state adjuster's license is required for ESIS Field Claims Adjusters. Adjusters that do not fulfill the license requirements will not meet ESIS's employment requirements for handling claims. ESIS supports independent self-study time and will allow up to 4 months to pass the adjuster licensing exam. The pay range for the role is $71,000 to $94,000. The specific offer will depend on an applicant's skills and other factors. This role may also be eligible to participate in a discretionary annual incentive program. Chubb offers a comprehensive benefits package, more details on which can be found on our careers website. The disclosed pay range estimate may be adjusted for the applicable geographic differential for the location in which the position is filled. ESIS, a Chubb company, provides claim and risk management services to a wide variety of commercial clients. ESIS' innovative best-in-class approach to program design, integration, and achievement of results aligns with the needs and expectations of our clients' unique risk management needs. With more than 70 years of experience, and offerings in both the U.S. and globally, ESIS provides one of the industry's broadest selections of risk management solutions covering both pre- and post-loss services.
$33k-42k yearly est. Auto-Apply 39d ago
Technical Support Analyst
Chubb 4.3
Phoenix, AZ job
Chubb's Global End User Services (EUS) organization is relentlessly focused on driving and improving the end user experience globally thru technology programs, deliveries and innovative solutions. With an extreme focus on the end user and a drive for excellence, the organization owns and oversees activities that support new ways of working to help improve productivity and simplify the technology experience. We are looking for a Site Support Analyst to assist employees, new hires and contractors with technical issues related to their PC's, mobile devices, and peripherals. With us, your role will be broadly focused, with the exposure and opportunity to support hardware and software issues as well as upgrades related to desktop technology, will help develop, implement and enforce policies and procedures related to end user technology and will have excellent customer service skills and a positive attitude. In this role, you will: * Troubleshoot and remediate PC/peripheral/mobile device hardware and software issues and incidents related to internal and external applications including all Microsoft products * Support users in their use of printers, digital scanners, smart devices, meeting room scheduling and video conferencing technology * Serve as a key representative of IT for projects and initiatives such as Office Moves, Real Estate Initiatives, and Hardware Refreshes, Major Software Roll Outs, Desktop Migrations, and Security Implementations and Compliance issues * Train and guide staff on hardware and software usage * Ensure patch compliance for PCs * Support of training and meeting room hardware as well as supporting users in scheduling and executing meetings and conference calls * Configure and build hardware; install and configure software based on user service requests * Document resolution to desktop issues, propose solutions to root cause problems * Maintain hardware and surplus inventories and processes associated with receiving, processing, and tracking incoming and outgoing equipment * Interact with 3rd party vendors to drive and resolve specific technical problems * Manage new hire setups, including coordination and configuration of equipment * Assist with new hire orientations and onboard new users from a technology perspective * Document resolutions to desktop issues and propose solutions to root cause problems * Identify opportunities to improve, automate, or simplify processes or systems * Ensure standardization of End User Services to align the EUS catalogue of services globally * At least 3-5 years of experience in a technical support or related role * Strong understanding of PC hardware skills and an interest and eagerness in technology and support for end users * Microsoft Certified Desktop Support Technician certification a plus * Well versed in desktop tools including O365 * Knowledge of Mac OS/Apple iOS * Experience setting up printers, monitors and IT cabling * Some experience with Active Directory beneficial * Ability to document processes and procedures * Superior customer service and interpersonal skills * Ability to effectively communicate about technology * Bachelor's degree in Information Technology, Computer Science, or a related discipline a plus * Certifications such as Microsoft Certified Solutions Associate (MSCA), Microsoft Certified IT Professional (MCITP), Microsoft Certified Professional (MCP), Cisco Certified Network Associate (CCNA), CompTIA Security+, ITIL Foundation (or higher) Certification, and/or (ICS)2 Certification a huge plus
$44k-70k yearly est. Auto-Apply 60d+ ago
Employee Benefits Producer
Brown & Brown 4.6
Phoenix, AZ job
Brown & Brown is seeking a Producer for our Employee Benefits Department in Phoenix, Arizona! No prior insurance experience is required - Must have successful B2B sales experience! We offer our sales executives an opportunity to join a dynamic team with a tradition of success. Our results-based, decentralized company culture provides unlimited earning potential for entrepreneurial salespeople. This is a base salary plus commission, benefits-eligible opportunity! WHAT YOU'LL DO: Prospect, develop, propose and bind new business Actively pursue new client prospects through telemarketing, networking, and personal referrals Renew existing clients every year Assist in the collection of required coverage information and necessary deposit and renewal premiums Maintain the proper documentation for existing and prospective clients Oversee all aspects of your new clients with the assigned account manager Drive and support cross-selling strategies for existing clients, as well as new relationships Foster and seek relationships with teammates across all levels of Brown & Brown Ensure compliance with government agencies and corporate policies and procedures Attend training sessions, courses, etc. to maintain up-to-date skills Always conduct the highest level of confidentiality Other duties as needed WHAT YOU'LL NEED: Bachelor's Degree, or an equivalent combination of education and experience may be considered 2+ years' experience in B2B sales in PEO, HRIS, Payroll, Employee Benefits, or similar industry Life & Health License Strong financial aptitude Proficiency in Microsoft Office 365 Exceptional customer service and interpersonal skills This position requires routine or periodic travel which may require the teammate to drive their own vehicle or a rental vehicle. Acceptable results of a Motor Vehicle Record report at the time of hire and periodically thereafter, and maintenance of minimum acceptable insurance coverages are a requirement of this position WHAT WE OFFER: Commission earnings available upon obtaining L&H License Unlimited earning potential Best-in-class training Growth and advancement opportunities Generous benefits package: Health Insurance, Dental Insurance, Vision Insurance, 401(k) or Roth 401(k), Short-Term Disability (STD), Long-Term Disability (LTD), Life Insurance, Employee Assistance Program (EAP), Insurance Designation Incentive Program, Tuition/Student Loan Reimbursement Program Employee Stock Purchase Plan (ESPP) Discounted Onsite Gym Membership Free Onsite Parking
$38k-52k yearly est. 5d ago
CISA Personal Lines Account Executive
Chubb 4.3
Phoenix, AZ job
Relationship Management Cultivate and maintain strong relationships with enrolled agents to drive quality submission growth. Educate agents on Chubb's Personal Risk Services (PRS) products and services. Identify opportunities to enhance agent engagement by leveraging the breadth of CISA products and facilitating referrals across other CISA divisions (e.g. Commercial, Farm & Ranch, Recreational Marine) Collaborate effectively with Business Development Managers and Chubb internal stakeholders, including personal lines underwriters, to achieve and exceed new business goals. Sales and Underwriting: Meet or exceed sales targets for assigned territory or division. Assess client needs and recommend appropriate insurance products solutions (e.g., auto, home, renters, personal excess, flood, recreational marine policies). Build and manage a pipeline of quote and cross-sell opportunities. Follow up on open quotes to ensure timely processing and conversion. Analyze account-specific information on new personal lines submissions and provide front-line underwriting recommendations. Prepare quotes and written proposals for enrolled agents, adhering to established standards, and work closely with agents to convert prospects into new business. Issue policies accurately and efficiently. Advise agents on post-issuance requirements and processes to ensure a seamless client experience. Maintain detailed and accurate records of agent interactions, sales activities, and policy information in the agency management system (AMS). Execute an efficient sales process that provides timely and thorough communication with agents, ensuring a high level of responsiveness and satisfaction. Adhere to established workflows, compliance requirements, and quality standards to ensure consistency and regulatory compliance. Recommend improvements to processes that enhance operational efficiency, productivity, and overall client satisfaction. Operational Excellence: Maintain detailed and accurate records of agent interactions, sales activities, and policy information in the agency management system (AMS). Execute an efficient sales process that provides timely and thorough communication with agents, ensuring a high level of responsiveness and satisfaction. Adhere to established workflows, compliance requirements, and quality standards to ensure consistency and regulatory compliance. Recommend improvements to processes that enhance operational efficiency, productivity, and overall client satisfaction. QUALIFICATIONS Qualifications: Bachelor's ABOUT US Chubb is a world leader in insurance. With operations in 54 countries, Chubb provides commercial and personal property and casualty insurance, personal accident and supplemental health insurance, reinsurance, and life insurance to a diverse group of clients. The company is distinguished by its extensive product and service offerings, broad distribution capabilities, exceptional financial strength, underwriting excellence, superior claims handling expertise and local operations globally. At Chubb, we are committed to equal employment opportunity and compliance with all laws and regulations pertaining to it. Our policy is to provide employment, training, compensation, promotion, and other conditions or opportunities of employment, without regard to race, color, religious creed, sex, gender, gender identity, gender expression, sexual orientation, marital status, national origin, ancestry, mental and physical disability, medical condition, genetic information, military and veteran status, age, and pregnancy or any other characteristic protected by law. Performance and qualifications are the only basis upon which we hire, assign, promote, compensate, develop and retain employees. Chubb prohibits all unlawful discrimination, harassment and retaliation against any individual who reports discrimination or harassment.
$56k-84k yearly est. 4d ago
Employee Benefits Associate Account Manager
Hub International Insurance 4.8
Hub International Insurance job in Scottsdale, AZ
HUB International is a leading global insurance brokerage that provides a broad array of property and casualty, life and health, employee benefits, investment, and risk management products and services. We are seeking dynamic and highly motivated Customer Service Professionals to join our team. Why Choose HUB? Throughout our network of more than 600 HUB offices in North America, we offer a competitive, exciting, and friendly work environment that strategically positions our employees for longevity and success. At HUB, we believe in investing in the future of our employees and provide continuous opportunities for growth and development . Our entrepreneurial culture fosters an environment that empowers our people to make the best decisions for our customers and organization, focusing on expanding the industry knowledge of our insurance professionals to better serve our valued clients. We are committed to providing you with competitive and flexible benefits options that are rooted in your current needs yet evolves as your needs change over time. Join us in taking the first step toward creating a future that combines a diverse, challenging work environment with financial security and career satisfaction. We are the perfect fit if you: are seeking a progressive work environment at a rapidly growing organization have a desire to help others protect their future have an entrepreneurial spirit and are challenged by the opportunity to grow the business are focused on learning and development to enhance your industry knowledge and expertise are a self-starter willing to invest time and energy to learn the technical aspects of our business believe in integrity and building success by developing relationships with others HUB's Customer Service professionals provide critical support to our customers through account management, claims management, day-to-day client oversight, and underwriting services that make us a leading sales and service organization in the insurance industry. Through a robust network of resources, you will be amongst some of the industry's top talent to help guide and support our customer's needs and provide them with innovative solutions. This role requires an individual who is professional and who displays the drive, determination, and self-motivation to maintain a client base. The individual will provide professional, courteous account management and broker services to assigned clients, having the primary responsibility for account retention. The Senior Account Manager will work alongside a Producer to service and maintain existing accounts while uncovering opportunities for increasing business. SUMMARY The Associate Account Manager will provide professional, courteous service to our customers, producers, and company personnel. With a positive attitude, the Associate Account manager will provide a high level of support in obtaining, maintaining, expanding, and servicing our employee benefits accounts. The Associate AM will work with producers to maintain synergy among HUB corporate goals, carrier requirements, and the needs of our customers. JOB DUTIES Respond promptly and professionally to the service needs of our insureds. Provide clerical and technical support to Producers to benefit clients and to reach agency's strategic business goals. Assist producer in adding coverages to existing accounts. Produce quote requests, spreadsheets and other related items while verifying their accuracy. Maintain controls on renewals to ensure timely preparation and processing. Prepare summaries of insurance and proposals as needed for account review. Remarket renewals, contact clients, create renewal proposals, and handle other renewal activities in coordination with the producer. Refers current and prospective clients to other departments for solicitation of those lines of business. Adhere to all Agency systems, procedures, and state regulations. Communicate effectively orally and in writing. Broad knowledge of insurance products and usages and ability to work independently. Ability to utilize computer programs and understand functionality. Oversee functions performed by Assistant CSSs. Maintain required client filing. QUALIFICATIONS High School diploma or equivalent; AA and/or college degree preferred 1-2 years of experience in employee benefits, healthcare, insurance, or with a carrier preferred. Life & Health Insurance License preferred; or willing to obtain within 90 days of employment. Excellent written and oral communication skills with the ability to interact effectively with clients, prospects, and colleagues Ability to interpret and understand insurance policy forms and coverage details Ability to thrive in a collaborative, team-oriented environment while also working effectively with a high degree of autonomy Ability to take direction and follow instructions effectively, while demonstrating initiative and attention to detail Ability to work in a fast paced, rapidly changing environment with flexibility, adaptability, efficiency and organization Strong MS Office skills, e.g., MS Word, MS Excel and PowerPoint Ability and willingness to utilize company's computer system and software Above average mathematical skills. Hybrid work schedule; must be onsite at the designated office location a minimum of three days per week Department Account Management & ServiceRequired Experience: 1-2 years of relevant experience Required Travel: No Travel RequiredRequired Education: High school or equivalent HUB International Limited is an equal opportunity employer that does not discriminate on the basis of race/ethnicity, national origin, religion, age, color, sex, sexual orientation, gender identity, disability or veteran's status, or any other characteristic protected by local, state or federal laws, rules or regulations. E-Verify Program We endeavor to make this website accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact the recruiting team **********************************. This contact information is for accommodation requests only; do not use this contact information to inquire about the status of applications.
$51k-64k yearly est. Auto-Apply 49d ago

HUB International jobs in Phoenix, AZ - 55 jobs

Senior Account Manager - Commercial Lines

Senior Property Risk Consultant (AZ, MO, MN, TX, NM)

Senior Commercial Lines Account Manager

Emerson Rogers Employee Benefits Coordinator -July 2026 Development Program

Arizona, Phoenix SIU Investigator (27656)

Chubb Customer Center Account Executive

Technical Support Analyst

Commercial Lines Associate Account Coordinator

Claim Manager - Commercial Property

Auto Claim Examiner

AVP, Casualty Claims

CISA Associate Account Executive, Commercial Insurance

Endorsement Underwriter

Customer Service Representative

Claim Center Trainer

ESIS Claims Representative, WC

Technical Support Analyst

Employee Benefits Producer

CISA Personal Lines Account Executive

Employee Benefits Associate Account Manager

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