Representative jobs at Huntington Ingalls Industries - 1166 jobs

As a Representative, you'll provide extraordinary care to our members, partners, plan sponsors and investment professionals. You will understand high-level product/plan and regulatory requirements to analyze and resolve general account, plan fees or plan inquiry questions will be key to success. Additionally, you'll effectively interpret and articulate marketing strategies when communicating with customers. Key Responsibilities: Receives and responds to incoming calls from investment professionals, plan sponsors and members on a variety of topics. Understands the different product suites, including current line-up and products no longer sold that still require servicing. Responsible for interpreting and applying all changes and enhancements to new and old products, based on the daily change communications. Identifies the question(s) behind the question to proactively offer consultative expertise and uncover the unstated need. Maintains a record of the conversations and follows a process of documentation to support our strategy of knowing our member better than anyone and use the information in a way that drives the relationship deeper. Follows all rules and regulations to ensure compliance with FINRA or other professional licensure requirements, Nationwide policies, firms, plan documents and state and local laws. Educates customers to ensure understanding of tax implications, penalties/surrender charges, death benefit protection, lifetime income, capital preservation and/or benefits pertaining to the plan/contract. Analyzes problems to determine proper course of action, striving for first time final resolution. When necessary, works with internal partners to resolve escalated issues. Integrates lean methodology into daily interactions through problem-solving meetings and team huddles. Develops and grows through monthly individual meetings with leadership to set in place a career path strategy. Setting goals and expectations to achieve success in the role as well as future opportunities. May perform other duties as assigned. Education: High school diploma or equivalent required. Undergraduate degree in finance, business administration, insurance, economics, communications preferred. License/Certification/Designation: ChFC, CLU, other industry designations desirable FINRA series 6 and/or 26 licenses preferred and may be required based on assigned product/line-of-business or distribution system. Experience: One year of experience in customer service, sales related occupations. Knowledge, Skills and Ability: Knowledge of various insurance products and the sales process. Solid understanding of the state and local laws necessary to understand the legal implications of certain product features in different states. Understands the consequences of not following the FINRA rules and regulations. Excellent verbal and written communication skills to effectively communicate with others. Proficiency with computers and common office software. Ability to understand general aspects of plan/contract and utilizes technology to enhance conversations with customers. Other criteria, including leadership skills, competencies and experiences may take precedence.

CUSTOMER SERVICE / ADMINISTRATIVE - HYBRID IN WORCESTER, MA A nationally industry-leading insurance company that's been honored as One of America's Top Employers (Forbes) and a Best Place to Work (Business Insurance) is seeking bright, motivated people for a CSR/Administrative position. This is a stable, hybrid role based out of Worcester, MA. In this role, you will be responsible for managing customer contact and for providing timely, quality service to Agents, commercial policy holders, and vendors primarily by phone and email. This includes handling incoming/outbound phone calls, issuing certificates of insurance, and other policy servicing items. Pay Rate: $20/hour. What's in it for you? · Best-in-Class Training: You'll be set up for success with an initial training (instructor-led and self-study), followed by ongoing coaching and mentorship. · Hybrid Flexibility: Enjoy the best of both worlds with a hybrid schedule based out of our Worcester, MA office. · Clear Career Path: Benefit from a collaborative environment that fosters development and growth and positions you well for potential career advancement within the Company. · On-site gym, walking paths, coffee cafe, and cafeteria available. · Free city parking and parking garage. · Highway access off Interstate 290. · Community-focused company and Worcester Red Sox sponsor. · Internship programs Key Responsibilities: • Provide timely, quality service by responding to customer requests from a variety of sources and handle calls & email from policyholders, agents, peers or others. • Makes outbound callouts for New Business, Renewal and Customer Satisfaction calls, and completes a large volume of Certificate of Insurance Requests, and handles indexing several CSC Outlook mailboxes. • Other areas of focus could include, First Party Collections calls/emails, Returned Mail calls/email requests and incoming Voice emails. • May answers telephone inquiries from Commercial lines policy owners and Agents for certificate requests. • Completes certificate of insurance and ID card requests within service level expectations. • All our calls are recorded for Quality purposes, Call and Certificate Quality is reviewed monthly. Qualifications: · High School Diploma or equivalent and 2 years of experience in a customer service environment (call center or remote work experience is preferred). ·Comfortable navigating PCs and standard business software, and able to provide technical support and troubleshooting. · Driven to be proficient with service delivery and quality metrics, insurance policy concepts, billing practices and technical troubleshooting skills · Able to commit to the entirety of the training program and receptive to coaching and feedback. TO APPLY: Email Resume to: ******************************* If this job is not for you, feel free to refer a friend

At Airgas, we are committed to building a diverse and inclusive workplace that embraces the diversity of our employees, our customers, patients, community stakeholders and cultures across the world. Airgas is Hiring for a CX Customer Experience (Acco Customer Experience, Accounts Receivable, Representative, Account Manager, Customer Service, District Manager, Manufacturing, Retail

The Customer Experience Representative (CXR) is responsible for the daily tasks related to collection efforts of a portfolio of customer accounts and resolving customer issues related to billing, pricing, cylinder discrepancies, cash applications, as Customer Experience, Representative, Customer Service, Account Manager, Diversity, District Manager, Manufacturing, Retail

THIS JOB DESCRIPTION DOES NOT ATTEMPT TO LIST ALL OF THE DUTIES THAT ARE OR MAY BE PERFORMED IN THIS POSITION Primary Duties . 1. Due to complexity of work, works under close supervision in tandem with higher level Right of Way Agents involving, but not limited to the following: a. Analyzes easements, leases, licenses, permits, contracts and related right of way documents for compliance and to ensure proper maintenance of company assets. b. Researches and settles encroachment situations. Coordinates with Operations, Engineering, and Legal on any proposed encroachments. c. Maintains land rights documentation. Retrieves documentation as needed regarding prior company rights and establishes relocation liability costs for future road move projects. d. Reviews proposed residential and commercial developer plans that could result in Encroachment Agreements, Tract Releases, and defining of blanket easements. 2. Contacts various state, county and/or local agencies to secure permits for road, railroad, and bridge crossings and construction site excavations. 3. Assists in the coordination of activities between Engineering and Operations. MINIMUM REQUIREMENTS Educational/Experience: Bachelor's degree in Business, Real Estate, Engineering, or related field; or equivalent. Experience in right of way or natural gas is preferred. Communication Skills: Requires the ability to communicate with internal and/or external customers in order to obtain and/or provide basic types of factual information. Requires the ability to negotiate or persuade others. Numeric Skills: Requires the ability to perform basic addition, subtraction, multiplication and division. Computer Skills: Requires a working knowledge of various business computer applications in order to create standardized documents, reports or graphs. Advanced user with Microsoft Word, Microsoft Excel, Adobe Professional, and Google Earth. Work Conditions: Works in an office environment. Requires occasionally performing activities including, but not limited to, bending, stooping, grasping, reaching, twisting, turning and/or lifting. May require occasional travel. Atmos Energy Corporation is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, or veteran status. Job Family: Engineering

Airgas is hiring a Customer Service Representative in Largo, FL! You will ensure outstanding customer service through fast and accurate processing of orders and service requests. Taking inbound and making outbound calls. Coordinating C 02 fills and s Customer Service, Customer Service Representative, Beverage Manager, Representative, Service Manager, Diversity, Manufacturing, Retail

As a Representative, you'll provide extraordinary care to our members, partners, plan sponsors and investment professionals. You will understand high-level product/plan and regulatory requirements to analyze and resolve general account, plan fees or plan inquiry questions will be key to success. Additionally, you'll effectively interpret and articulate marketing strategies when communicating with customers. Key Responsibilities: Receives and responds to incoming calls from investment professionals, plan sponsors and members on a variety of topics. Understands the different product suites, including current line-up and products no longer sold that still require servicing. Responsible for interpreting and applying all changes and enhancements to new and old products, based on the daily change communications. Identifies the question(s) behind the question to proactively offer consultative expertise and uncover the unstated need. Maintains a record of the conversations and follows a process of documentation to support our strategy of knowing our member better than anyone and use the information in a way that drives the relationship deeper. Follows all rules and regulations to ensure compliance with FINRA or other professional licensure requirements, Nationwide policies, firms, plan documents and state and local laws. Educates customers to ensure understanding of tax implications, penalties/surrender charges, death benefit protection, lifetime income, capital preservation and/or benefits pertaining to the plan/contract. Analyzes problems to determine proper course of action, striving for first time final resolution. When necessary, works with internal partners to resolve escalated issues. Integrates lean methodology into daily interactions through problem-solving meetings and team huddles. Develops and grows through monthly individual meetings with leadership to set in place a career path strategy. Setting goals and expectations to achieve success in the role as well as future opportunities. May perform other duties as assigned. Education: High school diploma or equivalent required. Undergraduate degree in finance, business administration, insurance, economics, communications preferred. License/Certification/Designation: ChFC, CLU, other industry designations desirable FINRA series 6 and/or 26 licenses preferred and may be required based on assigned product/line-of-business or distribution system. Experience: One year of experience in customer service, sales related occupations. Knowledge, Skills and Ability: Knowledge of various insurance products and the sales process. Solid understanding of the state and local laws necessary to understand the legal implications of certain product features in different states. Understands the consequences of not following the FINRA rules and regulations. Excellent verbal and written communication skills to effectively communicate with others. Proficiency with computers and common office software. Ability to understand general aspects of plan/contract and utilizes technology to enhance conversations with customers. Other criteria, including leadership skills, competencies and experiences may take precedence.

Ensure outstanding customer service through fast and accurate processing of orders and service requests. Taking inbound and making outbound calls. Coordinating C02 fills and service calls with customers providing estimated time of arrivals to customers. Coordinating with Service Managers and Area Beverage Managers. Following the escalation process to ensure customer satisfaction. Handle general inquiries and some basic troubleshooting. We are responsible for building and maintaining the business relationship with our customers, Service Managers and Area Beverage Managers by providing world class customer service to our internal and external customers. This position will also be responsible for responding to customer calls and working with Area Beverage Managers and Service Managers to provide products and services to ANC (Airgas National Carbonation) customers. Responsibilities Determine course of action according to customers' needs Work with Service Managers and Area Beverage Managers to provide estimated time of arrival for service and C02 fills. Follow up with customer and advise on response method and time frame Coordinate with A/R on delivery issues due to non-payment Liaison between customers and drivers to help business run efficiently Non-technical customer support Handles next level Customer Service issues. Troubleshooting calls. Excellent follow up skills Work with different departments on training and projects Answer phones and respond to customer request Provide customers with product and service information Transfer calls to appropriate departments Assist with special projects given by supervisors Assist with voicemail requests Provide customers with product and service information Assist with rush deliveries Update and create processes as needed Assist with Portal/ Email Orders EDUCATION and/or EXPERIENCE: High school diploma or general education degree (GED); or one to two years related experience and/or training; or equivalent combination of education and experience. Google Suites and/or Microsoft Suite

🚨 We're Hiring: Outside Sales Representative | Construction Access Solutions 🚧 📍 San Francisco| 🕒 Full-Time | Are you a driven, solutions-focused sales professional with experience in the construction industry? We're looking for a high-performing Outside Sales Representative to help grow our footprint by identifying, pursuing, and winning new bid opportunities across our territory. In this role, you'll build relationships with contractors, developers, architects, and public agencies, and work closely with internal teams to deliver tailored access solutions - from scaffolding and shoring to mast climbers and Quikdeck systems. 🔑 Key Responsibilities Prospect and identify bid opportunities across your sales territory. Build long-term relationships with GCs, subcontractors, developers, mechanical contractors, architects, and public agencies. Leverage tools like Salesforce and ConstructConnect to manage your sales pipeline and qualify incoming leads. Understand client needs and present access solutions that solve today's challenges - and anticipate future ones. Visit job sites to collect scope details and ensure accurate pricing. Collaborate with internal teams (Sales, Construction, Contracts, and Project Controls) to prepare comprehensive quotes and ensure seamless project execution. Support prequalification efforts to get us on bid lists and onboarded with new clients. Monitor and assess opportunities for upselling our full suite of access solutions: Quikdeck, HAKI, mast climbers, elevators, sidewalk protection, shoring, and more. Provide weekly activity updates to regional and branch leadership. ✅ What We're Looking For Proven experience in outside sales within the construction, scaffolding, or access services industries. Strong estimating skills and knowledge of labor-based access contracts. Proficiency in Salesforce and Excel; familiarity with construction CRM configurations is a plus. Hands-on industry background - whether in sales, estimating, engineering, or as a former builder/foreman. Bachelor's degree in Business, Civil Engineering, Construction Management, or a related field is preferred. 🎯 If you're ready to take the lead in building partnerships, closing deals, and delivering top-tier access solutions - we want to talk to you.

Airgas is Hiring for an Inside Sales Representative in, Houston, TX! The Inside Sales Representative sells medical, industrial, and specialty gases, as well as welding equipment, hard goods, and tools to customers. This role involves responding to in Sales Representative, Inside Sales, Representative, Sales, Diversity, Manufacturing

🚨 We're Hiring: Outside Sales Representative | Construction Access Solutions 🚧 📍 San Francisco| 🕒 Full-Time | Are you a driven, solutions-focused sales professional with experience in the construction industry? We're looking for a high-performing Outside Sales Representative to help grow our footprint by identifying, pursuing, and winning new bid opportunities across our territory. In this role, you'll build relationships with contractors, developers, architects, and public agencies, and work closely with internal teams to deliver tailored access solutions - from scaffolding and shoring to mast climbers and Quikdeck systems. 🔑 Key Responsibilities Prospect and identify bid opportunities across your sales territory. Build long-term relationships with GCs, subcontractors, developers, mechanical contractors, architects, and public agencies. Leverage tools like Salesforce and ConstructConnect to manage your sales pipeline and qualify incoming leads. Understand client needs and present access solutions that solve today's challenges - and anticipate future ones. Visit job sites to collect scope details and ensure accurate pricing. Collaborate with internal teams (Sales, Construction, Contracts, and Project Controls) to prepare comprehensive quotes and ensure seamless project execution. Support prequalification efforts to get us on bid lists and onboarded with new clients. Monitor and assess opportunities for upselling our full suite of access solutions: Quikdeck, HAKI, mast climbers, elevators, sidewalk protection, shoring, and more. Provide weekly activity updates to regional and branch leadership. ✅ What We're Looking For Proven experience in outside sales within the construction, scaffolding, or access services industries. Strong estimating skills and knowledge of labor-based access contracts. Proficiency in Salesforce and Excel; familiarity with construction CRM configurations is a plus. Hands-on industry background - whether in sales, estimating, engineering, or as a former builder/foreman. Bachelor's degree in Business, Civil Engineering, Construction Management, or a related field is preferred. 🎯 If you're ready to take the lead in building partnerships, closing deals, and delivering top-tier access solutions - we want to talk to you.

🚨 We're Hiring: Outside Sales Representative | Construction Access Solutions 🚧 📍 San Francisco| 🕒 Full-Time | Are you a driven, solutions-focused sales professional with experience in the construction industry? We're looking for a high-performing Outside Sales Representative to help grow our footprint by identifying, pursuing, and winning new bid opportunities across our territory. In this role, you'll build relationships with contractors, developers, architects, and public agencies, and work closely with internal teams to deliver tailored access solutions - from scaffolding and shoring to mast climbers and Quikdeck systems. 🔑 Key Responsibilities Prospect and identify bid opportunities across your sales territory. Build long-term relationships with GCs, subcontractors, developers, mechanical contractors, architects, and public agencies. Leverage tools like Salesforce and ConstructConnect to manage your sales pipeline and qualify incoming leads. Understand client needs and present access solutions that solve today's challenges - and anticipate future ones. Visit job sites to collect scope details and ensure accurate pricing. Collaborate with internal teams (Sales, Construction, Contracts, and Project Controls) to prepare comprehensive quotes and ensure seamless project execution. Support prequalification efforts to get us on bid lists and onboarded with new clients. Monitor and assess opportunities for upselling our full suite of access solutions: Quikdeck, HAKI, mast climbers, elevators, sidewalk protection, shoring, and more. Provide weekly activity updates to regional and branch leadership. ✅ What We're Looking For Proven experience in outside sales within the construction, scaffolding, or access services industries. Strong estimating skills and knowledge of labor-based access contracts. Proficiency in Salesforce and Excel; familiarity with construction CRM configurations is a plus. Hands-on industry background - whether in sales, estimating, engineering, or as a former builder/foreman. Bachelor's degree in Business, Civil Engineering, Construction Management, or a related field is preferred. 🎯 If you're ready to take the lead in building partnerships, closing deals, and delivering top-tier access solutions - we want to talk to you.

Industry: Construction / Scaffold & Access Solutions We are seeking a driven Outside Sales Representative to join our Des Moines team. In this role, you will be responsible for identifying bid opportunities, cultivating customer relationships, and driving sales for a full range of access solutions. This position requires a blend of prospecting, technical understanding, project coordination, and exceptional customer communication. Key Responsibilities Prospecting & Business Development Identify and pursue bid opportunities throughout the assigned sales territory. Build and maintain strong relationships with general contractors, subcontractors, developers, mechanical contractors, manufacturers, architects, and government agencies. Review and qualify incoming leads and document appropriate opportunities in Salesforce. Sales & Customer Engagement Understand customer needs and clearly communicate how products and services meet both current and future requirements. Visit job sites to gather information required to prepare accurate pricing. Estimating & Quoting Collaborate with sales and construction managers to create equipment/material lists, estimate labor hours, determine job requirements (drug testing, orientations), and calculate freight. Prepare formal quotes for customer submission. Evaluate each bid for upsell opportunities across access product portfolio (QuikDeck, HAKI, mast climbers, elevators, shoring, loading docks, sidewalk protection, trash chutes, etc.). Project Coordination & Administration Support construction crews at job start-up to ensure seamless execution. Work with the branch contracts manager to process new contracts through internal workflows. Partner with project controls to ensure accurate, timely billing and capture change orders promptly. Qualifications Required: Experience in scaffold/access system sales, especially projects involving labor and installation. Proven background in cost estimating scaffold or work-access projects. Hands-on experience using Salesforce in a construction-focused environment. Prior construction industry experience. Intermediate or better proficiency in Microsoft Excel. Direct field experience as a scaffold builder or foreman. Background in engineering, drafting, or construction estimating. Preferred: Bachelor's degree in Business, Civil Engineering, Construction Management, Marketing, Sales, or related fields.

🚨 We're Hiring: Outside Sales Representative | Construction Access Solutions 🚧 📍 San Francisco| 🕒 Full-Time | Are you a driven, solutions-focused sales professional with experience in the construction industry? We're looking for a high-performing Outside Sales Representative to help grow our footprint by identifying, pursuing, and winning new bid opportunities across our territory. In this role, you'll build relationships with contractors, developers, architects, and public agencies, and work closely with internal teams to deliver tailored access solutions - from scaffolding and shoring to mast climbers and Quikdeck systems. 🔑 Key Responsibilities Prospect and identify bid opportunities across your sales territory. Build long-term relationships with GCs, subcontractors, developers, mechanical contractors, architects, and public agencies. Leverage tools like Salesforce and ConstructConnect to manage your sales pipeline and qualify incoming leads. Understand client needs and present access solutions that solve today's challenges - and anticipate future ones. Visit job sites to collect scope details and ensure accurate pricing. Collaborate with internal teams (Sales, Construction, Contracts, and Project Controls) to prepare comprehensive quotes and ensure seamless project execution. Support prequalification efforts to get us on bid lists and onboarded with new clients. Monitor and assess opportunities for upselling our full suite of access solutions: Quikdeck, HAKI, mast climbers, elevators, sidewalk protection, shoring, and more. Provide weekly activity updates to regional and branch leadership. ✅ What We're Looking For Proven experience in outside sales within the construction, scaffolding, or access services industries. Strong estimating skills and knowledge of labor-based access contracts. Proficiency in Salesforce and Excel; familiarity with construction CRM configurations is a plus. Hands-on industry background - whether in sales, estimating, engineering, or as a former builder/foreman. Bachelor's degree in Business, Civil Engineering, Construction Management, or a related field is preferred. 🎯 If you're ready to take the lead in building partnerships, closing deals, and delivering top-tier access solutions - we want to talk to you.

🚨 We're Hiring: Outside Sales Representative | 🚧 📍 DFW| 🕒 Full-Time | Are you a driven, solutions-focused sales professional with experience in the construction industry? We're looking for a high-performing Outside Sales Representative to help grow our footprint by identifying, pursuing, and winning new bid opportunities across our territory. In this role, you'll build relationships with contractors, developers, architects, and public agencies, and work closely with internal teams to deliver tailored access solutions - from scaffolding and shoring to mast climbers and Quikdeck systems. 🔑 Key Responsibilities Prospect and identify bid opportunities across your sales territory. Build long-term relationships with GCs, subcontractors, developers, mechanical contractors, architects, and public agencies. Leverage tools like Salesforce and ConstructConnect to manage your sales pipeline and qualify incoming leads. Understand client needs and present access solutions that solve today's challenges - and anticipate future ones. Visit job sites to collect scope details and ensure accurate pricing. Collaborate with internal teams (Sales, Construction, Contracts, and Project Controls) to prepare comprehensive quotes and ensure seamless project execution. Support prequalification efforts to get us on bid lists and onboarded with new clients. Monitor and assess opportunities for upselling our full suite of access solutions: Quikdeck, HAKI, mast climbers, elevators, sidewalk protection, shoring, and more. Provide weekly activity updates to regional and branch leadership. ✅ What We're Looking For Proven experience in outside sales within the construction, scaffolding, or access services industries. Strong estimating skills and knowledge of labor-based access contracts. Proficiency in Salesforce and Excel; familiarity with construction CRM configurations is a plus. Hands-on industry background - whether in sales, estimating, engineering, or as a former builder/foreman. Bachelor's degree in Business, Civil Engineering, Construction Management, or a related field is preferred. 🎯 If you're ready to take the lead in building partnerships, closing deals, and delivering top-tier access solutions - we want to talk to you.

Job Description Are you outgoing, ambitious, and ready to build a career that lets you grow, travel, and earn great money? At AGI, we're not just hiring - we're developing tomorrow's leaders. Our company helps young professionals build real-world sales, communication, and leadership skills through hands-on customer interaction. You'll be part of a fun, high-energy team that represents top brands in the field. If you're someone who thrives on face-to-face connections, teamwork, and learning fast, this opportunity is for you. We train you from the ground up, so no prior experience is needed. Compensation & Benefits Hourly or Commission-Only Options (depending on experience) Average Weekly Pay: $800-$1,500 Bonus Incentives: cash prizes, team trips, and contests Paid Training and continuous mentorship from industry leaders Career Growth: opportunities to move into leadership or management Travel Opportunities - regional events, retreats, and conferences Fun, supportive environment - team nights, networking, and recognition events Compensation: $800 - $1,500 per week Responsibilities: Engage with customers to understand their needs and provide tailored solutions. Represent top brands with professionalism and enthusiasm during face-to-face interactions. Collaborate with team members to achieve sales targets and enhance customer satisfaction. Participate in ongoing training sessions to refine your sales and communication skills. Contribute to a positive team environment by sharing insights and supporting colleagues. Track and report sales activities and outcomes to ensure transparency and accountability. Adapt to changing market trends and customer preferences to maintain a competitive edge. Qualifications: Experience in customer service or sales is a plus, but not required. Ability to engage and communicate effectively with diverse customers. Proven track record of working collaboratively in a team setting. Strong problem-solving skills to tailor solutions to customer needs. Willingness to learn and adapt to new sales techniques and market trends. Ability to maintain professionalism and enthusiasm in face-to-face interactions. Comfortable with tracking and reporting sales activities for transparency and growth. About Company Our mission is to inspire the next generation with optimism, teamwork, and results. We adhere to our core values and have a people-oriented environment that is exciting and professional! We encourage personal growth for our associates as we expand our business into new markets. We offer advancement opportunities with promotions based on performance and experience. Hard work and having fun are what we're all about.

Are you outgoing, ambitious, and ready to build a career that lets you grow, travel, and earn great money? At AGI, we're not just hiring - we're developing tomorrow's leaders. Our company helps young professionals build real-world sales, communication, and leadership skills through hands-on customer interaction. You'll be part of a fun, high-energy team that represents top brands in the field. If you're someone who thrives on face-to-face connections, teamwork, and learning fast, this opportunity is for you. We train you from the ground up, so no prior experience is needed. Compensation & Benefits Hourly or Commission-Only Options (depending on experience) Average Weekly Pay: $800-$1,500 Bonus Incentives: cash prizes, team trips, and contests Paid Training and continuous mentorship from industry leaders Career Growth: opportunities to move into leadership or management Travel Opportunities - regional events, retreats, and conferences Fun, supportive environment - team nights, networking, and recognition events Engage with customers to understand their needs and provide tailored solutions. Represent top brands with professionalism and enthusiasm during face-to-face interactions. Collaborate with team members to achieve sales targets and enhance customer satisfaction. Participate in ongoing training sessions to refine your sales and communication skills. Contribute to a positive team environment by sharing insights and supporting colleagues. Track and report sales activities and outcomes to ensure transparency and accountability. Adapt to changing market trends and customer preferences to maintain a competitive edge. Experience in customer service or sales is a plus, but not required. Ability to engage and communicate effectively with diverse customers. Proven track record of working collaboratively in a team setting. Strong problem-solving skills to tailor solutions to customer needs. Willingness to learn and adapt to new sales techniques and market trends. Ability to maintain professionalism and enthusiasm in face-to-face interactions. Comfortable with tracking and reporting sales activities for transparency and growth.

Do you want to be a part of the clean energy movement? Are you passionate about improving our environment for this generation and those to follow? Are you ready to take on new challenges and collaborate with a future-focused team leading the way into new markets? Join Nexamp! This is where you can learn from industry leaders and become one yourself. It's fast-paced, mission-based work that challenges the status quo. Be on the team that's changing the world. What we're looking for: Nexamp is looking to hire Customer Retention Representatives to join their Customer Retention & Collections team. At Nexamp, we're reinventing how people connect with clean energy. As part of our Customer Retention Team, you'll play a critical role in keeping customers engaged, informed, and excited about their community solar subscription. We're looking for curious, proactive problem-solvers who thrive in fast-paced environments and know how to turn challenging conversations into positive experiences. If you enjoy helping people, simplifying complex concepts, and finding creative solutions when the path isn't always clear, this is the role for you. You will be hybrid out of Chicago, IL. You will report to the Supervisor, Customer Retention & Collections. What you'll do: * Deliver empathetic, solution-oriented support that builds trust, loyalty, and customer satisfaction * Resolve customer concerns with a focus on first call resolution to improve satisfaction and reduce churn * De-escalate challenging conversations with confidence, professionalism, and control * Clearly explain billing, product, and technical concepts in simple, customer-friendly language * Work creatively in ambiguous situations-finding solutions, improving processes, and shaping the customer experience * Be proactive: remind customers about open balances, confirm contact details, and guide them toward payment solutions that reduce churn * Handle customer requests across multiple channels, including: * Incoming calls (inbound support and retention conversations) * Outbound calls (follow-ups, outreach, or retention efforts) * Emails (clear, timely, professional written communication) * Meet performance expectations, including maintaining an 85% QA score and handling 60+ calls per day to start (targets adjust with experience and available tools) * Embrace growth and curiosity: adapt to a constantly changing environment, take initiative, and stay open to learning and development opportunities * Be receptive to regular coaching, feedback, and training to continuously improve skills and contribute to team success What you'll bring: * 2+ years of experience in customer service, sales, retention, or other customer-facing roles-preferably in a contact center environment * Previous experience with utilities or in the renewable energy or environmental fields is preferred * Demonstrated ability to manage escalations and guide conversations toward positive outcomes * Comfortable with CRM tools (Salesforce, Zendesk, or similar) * Growth mindset-adaptable, resourceful, and energized by solving problems and building better processes * Ability to stay positive and composed during challenging conversations * Openness to feedback and coaching as part of ongoing professional development * Commitment to Nexamp's mission and have a passion for solving tomorrow's climate crisis today. * Demonstrated experience in effectively communicating information, ideas, and perspectives with people inside and beyond your organization. * Experience in showcasing initiative to make improvements to current work, processes, products, and services across the organization. We value accountability and an ownership mentality. * Ability to ask appropriate questions, analyze data, identify the root causes of problems, and present creative solutions. * Expertise in building strong internal and external relationships with customers and stakeholders, instilling trust and loyalty across the industry. * Eagerness to develop a fundamental understanding of how Nexamp operates and then apply that knowledge effectively to inform business decisions. If you don't meet 100% of the above qualifications, but see yourself contributing, please apply. At Nexamp, our mission is to build the future of energy so it is clean, simple, and accessible for all. We are committed to providing a work environment free from discrimination. We are proud to be an equal opportunity employer. We do not discriminate against applicants on the basis of race, ethnicity, religion, sex, gender, sexual orientation, gender identity, disability status, veteran status, or any other basis protected by law. By encouraging a culture where ideas and decisions come from all people, we believe it will help us grow, innovate, and be a part of environmental and social change. You'll love working here because: Not only will you get to take part in meaningful work and have the chance to change the world alongside innovative, dedicated, and motivated peers, but you will also have access to all the benefits that Nexamp offers! This includes our competitive compensation package; a 401(k) employer-match; health, dental, and vision insurance starting day one; flexible paid time off and holiday PTO; commuter benefits, and cell phone reimbursement. We have headquarters in Boston, MA and Chicago, IL, in addition to growing offices nationwide. We provide healthy snacks, coffee, service days and other volunteer opportunities, company outings, and more! Compensation The reasonably estimated salary for this role at Nexamp ranges from $23.00-$28.00 per hour. In addition to base salary, the competitive compensation package may include, depending on the role, participation in an incentive program linked to performance (for example, annual bonus programs based on individual and company performance, non-annual sales incentive plans, or other non-annual incentive plans). Additionally, you may be eligible to participate in the Company's stock option plan. Actual base salary may vary based upon, but is not limited to, skills and qualifications, internal equity, performance, and geographic location. Nexamp's People team manages all aspects of recruitment and hiring within our organization. We want to inform third-party recruiters, staffing firms, and related agencies that Nexamp does not accept unsolicited resumes. Resumes will only be considered from these entities if a signed agreement is in place and the People team explicitly authorizes external recruiting assistance for a specific position. Any unsolicited resumes received will be deemed the property of Nexamp. We want to emphasize that Nexamp is not liable for any fees associated with unsolicited resumes.

At Air Products, our purpose is to bring people together to reimagine what's possible, collaborate and innovate solutions to the world's most significant energy and environmental sustainability challenges. Grow with us as we embark on building tomorrow together by being the safest, most diverse and most profitable industrial gas company in the world. Reimagine What's Possible As a Member & Loan Service Representative (M&LSR), you will be responsible for effectively servicing and providing exceptional service to our APCI Federal Credit Union (FCU) members in person, by phone, mail, online, email, and through various digital communication channels. You will also support routine Teller transactional, operational, and member service support tasks in conjunction with the strategic initiatives established by the Credit Union and APCI Federal Credit Union (APCI FCU), NCUA, Air Products and Chemicals, Inc., and other relevant policies, procedures, and all regulatory requirements. APCI FCU's Mission is to: Provide our members with innovative financial products and services for all stages of life. Serve our members in a financially sound and competitive manner, and Educate our members in making informed financial decisions. What's In It for You: At Air Products we foster a culture of inclusion where every voice is heard, and everyone feels they belong and matter. Additionally, we offer competitive pay and great benefits for our employees. Check out some of our benefits below! Affordable Medical, Dental and Vision Insurance (day 1 of employment) 401k with 100% vested company core and match Paid Vacation, holidays + sick time Paid Parental leave (Up to 8 weeks) Backup Child and Adult Care benefit Adoption assistance Flexible spending accounts (medical, dependent daycare) Life Insurance (AD&D- Paid for by Air Products), Supplemental AD&D Legal Plan & Identity theft coverage EAP (Employee Assistance Program) Many more supplemental benefits available Nature and Scope: The M&LSR is a member of the APCI FCU's Member Services Team and reports to the APCI FCU's Manager of Member Services. The position involves responsibilities related to developing and maintaining positive member relationships, as well as promoting APCI FCU's share and loan products and services. Additionally, it involves balancing daily transactions, verifying cash and check totals, and managing risk by maintaining appropriate controls to ensure operational integrity and compliance with applicable regulations, policy requirements, and audit procedures. Create an inclusive and professional environment where all team members are respected, and diversity is valued. Participate in meetings and share ideas in support of the credit union's Strategic Initiatives. APCI FCU provides financial services to Air Products and Chemicals, Inc., Contractors, and Versum Materials plus Select Employer Groups and to members of their immediate family and households. The APCI FCU provides a broad range of financial related products and services including mobile banking, remote deposit capture, vehicle loans, refinance mortgage loans, personal loans, MasterCard, savings, checking, money market account, certificates and IRAs. Loan amounts range from $500 to $1,200,000 while individual member deposits range from $5 to over $1,000,000. While having only a single physical location in Allentown, PA, the APCI FCU's members span over the 50 U.S. states in addition to a small international contingent. Larger member concentrations are in Pennsylvania, Texas, California, Arizona, and Louisiana. The APCI FCU reaches its members through a variety of channels including internet, mobile app, telephone, outbound calls, and direct mail. Required Skills / Abilities: Strong customer (member) service skills. Demonstrated ability to deliver friendly, prompt, and knowledgeable service while ensuring member confidentiality. Strong written and verbal communication skills as well as intermediate proficiency with Word and Excel. Multi-task and work independently as well as part of the Member Services Team. Expected to travel. Occasionally, the Credit Union conducts membership events off the physical premises. Employees may be asked to participate in these events. Key Job Responsibilities: Develop and demonstrate a comprehensive understanding of APCI FCU products and services with ability to clearly explain to current or potential members. Represent APCI FCU in a courteous and professional manner which supports APCI FCU's mission and reputation. Open, modify and close all types of deposit products such as savings, checking, money market, share certificates and IRA's. Process Traditional and Roth IRA requests, including contributions, distributions and transfers. Perform financial transactions, including deposits, withdrawals, loan payments, and issuing cashier's checks. Additionally, balance cash drawers, complete end-of-day reports, investigate and resolve any out-of-balance conditions for accounting. Possess a comprehensive knowledge of loan application origination, and servicing. Ability to understand and explain compound interest and loan amortization schedules. Maintain confidentiality of member(s) sensitive information. Assist with lending and marketing activities designed to support and encourage loan and membership growth. Develop and demonstrate an understanding of APCI FCU regulatory requirements such as USA PATRIOT Act, BSA/OFAC and Reg. DD (Truth-In-Savings). Perform other duties and complete projects as assigned by the APCI FCU President/CEO, CFO, CMR, CCL, Manager of Member Services or Board of Directors. Minimum Hiring Requirements: A high school diploma or GED is required. Associate's degree in business or finance is preferred but is not required. 3 years of loan services or financial institution services experience is preferred but is not required. Credit union experience is preferred but is not required. Strong organizational skills, attention to detail and excellent time management are required. Ability to lift up to 50lbs is required. A valid driver's license is required. #LI-Onsite #LI-CH1 #INDCOR Join Air Products, where we proudly value the skills, dedication, and leadership that Veterans bring to the table. As a Veteran-friendly organization, we actively encourage and welcome Veterans to apply for various roles within our company. We recognize the unique strengths and experiences that Veterans contribute, and we foster a workplace that honors your service while providing a platform for professional growth. We are the world's largest hydrogen producer with over 80 years of industrial gas experience. We are hydrogen and industrial gas experts delivering safe, end-to-end solutions, investing in real, clean energy projects at scale, and driving the industry forward to generate a cleaner future. At Air Products, we work in an environment where we put safety first, diversity is essential, inclusion is our culture, and each person knows they belong and matter. To learn more, visit About Air Products. We offer a comprehensive benefits package including paid holidays and vacation, affordable medical, dental, life insurance and retirement plans. You will be eligible for benefits and also be 100% vested in your retirement benefits on your first day of employment. We are an Equal Opportunity Employer (U.S.). You will receive consideration for employment without regard to race, color, religion, national origin, age, citizenship, gender, marital status, pregnancy, sexual orientation, gender identity and expression, disability, or veteran status. Air Products is committed to working with and providing a reasonable accommodation to individuals with disabilities. If you have a disability and you believe you need a reasonable accommodation to search for a job opening or to submit an online application, please e-mail us at **********************. General application status inquiries are not answered by this mailbox rather you'll receive an e-mail directly from our Career Center and/or the Talent Acquisition Specialist.