Field Service Technician jobs at Immucor

At STERIS, we help our Customers create a healthier and safer world by providing innovative healthcare and life science product and service solutions around the globe. Are you mechanically inclined with a knack for hands-on work? Do you enjoy a flexible schedule and working independently, but also have the support of a team? The Equipment Service Technician (EST) is a remote based Customer facing employee, primarily working inside hospitals. You will be responsible for troubleshooting and repairing medical equipment used in surgical procedures, as well as providing installation support on complex mechanical, electro mechanical and electronic units. Individuals with experience working in HVAC repair, Mechanics, Maintenance, Refrigeration, Boilers, Chillers, Equipment Repair, Diesel and Automotive Repair, Aviation Repair, Plumbing, Electrical, etc. are often successful in this role. This is a safety sensitive position. What you'll do as an Equipment Service Technician You will perform fundamental troubleshooting, repairs, and maintenance of STERIS and competitor equipment, systems and components You will manage time effectively by prioritizing Customer and business needs and schedules autonomously to complete PM performance, service calls, warranty calls, equipment installations, and field upgrade programs As an EST, you'll work with cross functional teams (Tech Support, Engineering and Service Contract Management), to escalate issues appropriately and utilizes advanced technology platforms to complete compliance regulatory requirements, and resolve and document troubleshooting issues. You'll provide Customers with information, pricing and repair options. With management support, build relationships with Sales to drive Customer experience and revenue opportunities. Learn to identify sales opportunities in assigned territory. The Experience, Skills and Abilities Needed Required: High School Diploma or GED with at least 4 years of work experience, with 2 of those years in a mechanical/technical role. Associates degree or related certifications in technical/mechanical area, competitive equipment training, or related military experience may be considered towards technical experience requirement. Valid driver's license and the ability meet all required background and physical assessment elements to obtain and maintain existing and new vendor credentialing requirements. Must be able to meet flexible schedules with potential overnights, as well as early/late hours, based on Customer and business needs. What STERIS offers We value our employees and are committed to providing a comprehensive benefits package that supports your health, well-being and financial future. Here is a brief overview of what we offer: Market Competitive Pay Extensive Paid Time Off and (9) added holidays Excellent Healthcare, Dental and Vision Benefits Company Vehicle Company Cell Phone/Laptop Tools, Equipment, Uniforms provided Long/Short Term disability coverage 401(k) with company match Maternity & Paternal Leave Additional add-on benefits/discounts for programs such as Pet Insurance Tuition reimbursement and continued education programs Excellent opportunities for advancement and stable long-term career #LI-AC1 Pay range for this opportunity is $54,187.50 - $70,125. This position is eligible for bonus participation. Minimum pay rates offered will comply with county/city minimums, if higher than range listed. Pay rates are based on a number of factors, including but not limited to local labor market costs, years of relevant experience, education, professional certifications, foreign language fluency, etc. STERIS offers a comprehensive and competitive benefits portfolio. Click here for a complete list of benefits: STERIS Benefits Open until position is filled. STERIS is a leading global provider of products and services that support patient care with an emphasis on infection prevention. WE HELP OUR CUSTOMERS CREATE A HEALTHIER AND SAFER WORLD by providing innovative healthcare and life sciences products and services around the globe. For more information, visit *************** If you need assistance completing the application process, please call ****************. This contact information is for accommodation inquiries only and cannot be used to check application status. STERIS is an Equal Opportunity Employer. We are committed to equal employment opportunity to ensure that persons are recruited, hired, trained, transferred and promoted in all job groups regardless of race, color, religion, age, disability, national origin, citizenship status, military or veteran status, sex (including pregnancy, childbirth and related medical conditions), sexual orientation, gender identity, genetic information, and any other category protected by federal, state or local law. We are not only committed to this policy by our status as a federal government contractor, but also we are strongly bound by the principle of equal employment opportunity. The full affirmative action program, absent the data metrics required by § 60-741.44(k), shall be available to all employees and applicants for employment for inspection upon request. The program may be obtained at your location's HR Office during normal business hours.

At STERIS, we help our Customers create a healthier and safer world by providing innovative healthcare and life science product and service solutions around the globe. Are you mechanically inclined with a knack for hands-on work? Do you enjoy a flexible schedule and working independently, but also have the support of a team? The Equipment Service Technician (EST) is a remote based Customer facing employee, primarily working inside hospitals. You will be responsible for troubleshooting and repairing medical equipment used in surgical procedures, as well as providing installation support on complex mechanical, electro mechanical and electronic units. Individuals with experience working in HVAC repair, Mechanics, Maintenance, Refrigeration, Boilers, Chillers, Equipment Repair, Diesel and Automotive Repair, Aviation Repair, Plumbing, Electrical, etc. are often successful in this role. This is a safety sensitive position. What you'll do as an Equipment Service Technician * You will perform fundamental troubleshooting, repairs, and maintenance of STERIS and competitor equipment, systems and components * You will manage time effectively by prioritizing Customer and business needs and schedules autonomously to complete PM performance, service calls, warranty calls, equipment installations, and field upgrade programs * As an EST, you'll work with cross functional teams (Tech Support, Engineering and Service Contract Management), to escalate issues appropriately and utilizes advanced technology platforms to complete compliance regulatory requirements, and resolve and document troubleshooting issues. * You'll provide Customers with information, pricing and repair options. With management support, build relationships with Sales to drive Customer experience and revenue opportunities. Learn to identify sales opportunities in assigned territory. The Experience, Skills and Abilities Needed Required: * High School Diploma or GED with at least 4 years of work experience, with 2 of those years in a mechanical/technical role. Associates degree or related certifications in technical/mechanical area, competitive equipment training, or related military experience may be considered towards technical experience requirement. * Valid driver's license and the ability meet all required background and physical assessment elements to obtain and maintain existing and new vendor credentialing requirements. * Must be able to meet flexible schedules with potential overnights, as well as early/late hours, based on Customer and business needs. What STERIS offers We value our employees and are committed to providing a comprehensive benefits package that supports your health, well-being and financial future. Here is a brief overview of what we offer: * Market Competitive Pay * Extensive Paid Time Off and (9) added holidays * Excellent Healthcare, Dental and Vision Benefits * Company Vehicle * Company Cell Phone/Laptop * Tools, Equipment, Uniforms provided * Long/Short Term disability coverage * 401(k) with company match * Maternity & Paternal Leave * Additional add-on benefits/discounts for programs such as Pet Insurance * Tuition reimbursement and continued education programs * Excellent opportunities for advancement and stable long-term career #LI-AC1 Pay range for this opportunity is $54,187.50 - $70,125. This position is eligible for bonus participation. Minimum pay rates offered will comply with county/city minimums, if higher than range listed. Pay rates are based on a number of factors, including but not limited to local labor market costs, years of relevant experience, education, professional certifications, foreign language fluency, etc. STERIS offers a comprehensive and competitive benefits portfolio. Click here for a complete list of benefits: STERIS Benefits Open until position is filled. STERIS is a leading global provider of products and services that support patient care with an emphasis on infection prevention. WE HELP OUR CUSTOMERS CREATE A HEALTHIER AND SAFER WORLD by providing innovative healthcare and life sciences products and services around the globe. For more information, visit *************** If you need assistance completing the application process, please call ****************. This contact information is for accommodation inquiries only and cannot be used to check application status. STERIS is an Equal Opportunity Employer. We are committed to equal employment opportunity to ensure that persons are recruited, hired, trained, transferred and promoted in all job groups regardless of race, color, religion, age, disability, national origin, citizenship status, military or veteran status, sex (including pregnancy, childbirth and related medical conditions), sexual orientation, gender identity, genetic information, and any other category protected by federal, state or local law. We are not only committed to this policy by our status as a federal government contractor, but also we are strongly bound by the principle of equal employment opportunity. The full affirmative action program, absent the data metrics required by § 60-741.44(k), shall be available to all employees and applicants for employment for inspection upon request. The program may be obtained at your location's HR Office during normal business hours.

Every day, Agilent Field Service Engineers help our customers to solve issues that enable scientists to make discoveries that enhance the quality of life. Through our work, we deliver insights and provide support that keep labs running smoothly and more efficiently. Join our dynamic organization to be a part of this rewarding work. As a Field Service Engineer for Agilent, you will work at a variety of labs, so having an appetite for continuously learning about new instruments, software and consumables is key. Applying your communication skills, creativity and can-do attitude is essential. The ability to help with solving customer problems and a commitment to deliver the highest-levels of customer service is how you will build customer success. This is an onsite position at a customer location in the Neward, NJ area. Candidate must reside within a reasonable driving distance. Your Role: You will be responsible for supporting our customers with on-site installation, implementation, maintenance and repair of company and multi-vendor systems solutions. Our varied product lines include hardware, software and networking products as well as operating systems. Installs and optimizes hardware/software/network products and configurations at customer sites. Diagnoses and resolves product performance problems. Performs maintenance and repairs. Ensures customer satisfaction by advising customers on preventive maintenance and configurations, which may impact product performance. Proactively responds to potential equipment issues to prevent unplanned interruption of customers' business. Deliver fully integrated solutions, which may include peripherals, communications, operating systems and applications software. Train other field engineers and customers in the solutions. Qualifications A Bachelors or master's degree within the science field - e.g. chemistry, analytical chemistry biochemistry, biotechnology or similar 4+ years of experience in a similar position or experience as an end user Demonstrated expertise with LC/LCMS Experience with troubleshooting and problem solving Experience with the Agilent solutions is desired but not essential Verbal and written communication is clear, respectful and timely Additional Details This job has a full time weekly schedule. It includes the option to work remotely. Applications for this job will be accepted until at least December 9, 2025 or until the job is no longer posted. In the US, this position is eligible for choice of company car or reimbursement for personal vehicle usage.The full-time equivalent pay range for this position is $46.13 - $72.08/hr plus eligibility for bonus, stock and benefits. Our pay ranges are determined by role, level, and location. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. During the hiring process, a recruiter can share more about the specific pay range for a preferred location. Pay and benefit information by country are available at: ************************************* Agilent Technologies, Inc. is an Equal Employment Opportunity and merit-based employer that values individuals of all backgrounds at all levels. All individuals, regardless of personal characteristics, are encouraged to apply. All qualified applicants will receive consideration for employment without regard to sex, pregnancy, race, religion or religious creed, color, gender, gender identity, gender expression, national origin, ancestry, physical or mental disability, medical condition, genetic information, marital status, registered domestic partner status, age, sexual orientation, military or veteran status, protected veteran status, or any other basis protected by federal, state, local law, ordinance, or regulation and will not be discriminated against on these bases. Agilent Technologies, Inc., is committed to creating and maintaining an inclusive in the workplace where everyone is welcome, and strives to support candidates with disabilities. If you have a disability and need assistance with any part of the application or interview process or have questions about workplace accessibility, please email job_******************* or contact ***************. For more information about equal employment opportunity protections, please visit *************************************** Required: 50% of the TimeShift: DayDuration: No End DateJob Function: Services & Support

Every day, Agilent Field Service Engineers help our customers to solve issues that enable scientists to make discoveries that enhance the quality of life. Through our work, we deliver insights and provide the support that keeps labs running smoothly and more efficiently. Join our dynamic organization to be a part of this rewarding work. As a Field Service Engineer for Agilent, you will work at a variety of labs, so having an appetite for continuously learning about new instruments, software, and consumables is key. Applying your communication skills, creativity, and can-do attitude is essential. The ability to help with solving customer problems and a commitment to deliver the highest levels of customer service are how you will build customer success. Your Role: As a Field Service Engineer, you will be responsible for supporting our customers with on-site installation, implementation, maintenance, and repair of company and multi-vendor systems solutions. Our varied product lines include hardware, software, and networking products as well as operating systems. Responsibilities Include: Installs and optimizes hardware/software/network products and configurations at customer sites. Diagnoses and resolves product performance problems. Performs maintenance and repairs. Ensures customer satisfaction by advising customers on preventive maintenance and configurations, which may impact product performance. Proactively responds to potential equipment issues to prevent unplanned interruption of customers' business. Deliver fully integrated solutions, which may include peripherals, communications, operating systems, and application software. Train other field engineers and customers in the solutions. Territory Coverage: This is a multistate territory with primary coverage in MD, DC, and VA. The ideal candidate must reside within the territory. Candidates who reside close to the Metro DC area OR the Northern VA area are highly preferred. Travel will include daily, overnight, and weekend travel, as needed. The ability to travel up to 25%. Must have own means of transportation unless a company vehicle is provided. Job Requirement: Must consent to participate and meet Agilent-approved customer/vendor credentialing requirements necessary to gain access to customer sites. Requirements may include, but are not limited to, proof of identification, proof of certification to perform the work required, customer health and safety requirements, etc. Qualifications Bachelor's degree within the science field (e.g., chemistry, analytical chemistry, biochemistry, biotechnology) or equivalent experience. At least 2 years of experience in a similar position or experience as an end user. Experience with troubleshooting and problem-solving Agilent Atomic Spectroscopy and Molecular Spectroscopy products preferred, but not required. Experience with the Agilent solutions is desired but not essential. Verbal and written communication is clear, respectful, and timely. The position requires an active, valid driver's license. You enjoy traveling and visiting customers. Travel (25%) within the territory. Additional Details This job has a full time weekly schedule. It includes the option to work remotely. Applications for this job will be accepted until at least October 14, 2025 or until the job is no longer posted. In the US, this position is eligible for choice of company car or reimbursement for personal vehicle usage.The full-time equivalent pay range for this position is $35.56 - $55.56/hr plus eligibility for bonus, stock and benefits. Our pay ranges are determined by role, level, and location. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. During the hiring process, a recruiter can share more about the specific pay range for a preferred location. Pay and benefit information by country are available at: ************************************* Agilent Technologies, Inc. is an Equal Employment Opportunity and merit-based employer that values individuals of all backgrounds at all levels. All individuals, regardless of personal characteristics, are encouraged to apply. All qualified applicants will receive consideration for employment without regard to sex, pregnancy, race, religion or religious creed, color, gender, gender identity, gender expression, national origin, ancestry, physical or mental disability, medical condition, genetic information, marital status, registered domestic partner status, age, sexual orientation, military or veteran status, protected veteran status, or any other basis protected by federal, state, local law, ordinance, or regulation and will not be discriminated against on these bases. Agilent Technologies, Inc., is committed to creating and maintaining an inclusive in the workplace where everyone is welcome, and strives to support candidates with disabilities. If you have a disability and need assistance with any part of the application or interview process or have questions about workplace accessibility, please email job_******************* or contact ***************. For more information about equal employment opportunity protections, please visit *************************************** Required: 25% of the TimeShift: DayDuration: No End DateJob Function: Services & Support

Every day, Agilent Field Service Engineers help our customers to tackle issues that enable scientists to make discoveries that improve the quality of life. Through our work, we deliver insights and provide support that keeps labs running smoothly and more efficiently. Join our multifaceted organization to be a part of this exciting work. As a Field Service Engineer for Agilent, you will work at a variety of labs, so having an appetite for continuously learning about new instruments, software and consumables is key. Applying your interpersonal skills, creativity and can-do attitude is essential. The ability to help with solving customer problems and a dedication to deliver the highest levels of customer service is how you will build customer success. The ideal candidate will be based in the North Carolina regions: Raleigh, Durham, Research Triangle Park (RTP) NC. You will be responsible for supporting our customers with on-site installation, implementation, maintenance and repair of company and multi-vendor systems solutions. Our multifaceted product lines include hardware, software, and networking products as well as operating systems. Installs and optimizes hardware/software/network products and configurations at customer sites. Respond to internal and external customer needs by providing repair, installation, upgrade, and preventive maintenance activity and service experience with ICP, ICP-MS, GC, and GC-MS instrumentation. Diagnoses and resolves product performance problems. Contact customers in a timely manner and schedules service efficiently Performs maintenance and repairs. Ensures customer happiness by advising customers on preventive maintenance and configurations, which may impact product performance. Connect with manager and sales team to ensure customer needs and expectations are clearly understood and met. Maintain Agilent's customer service reputation by following all corporate policies and procedures. Provide feedback to the Product Specialists, manufacturing or OEM vendors concerning performance anomalies encountered. Uses the complaint handling system as required. Document time and expenses in a timely manner as required in SAP and other means as requested by manager. Proactively responds to potential equipment issues to prevent unplanned interruption of customers' business. Complete administrative paperwork and computer reports promptly and accurately. Deliver fully integrated solutions, which may include peripherals, communications, operating systems, and applications software. Responsive to customer requests for service and communicate proactively before, during and after service. Train other field Representatives and customers in the solutions. Serves as an internal resource on technical issues and manages product customer concerns. Collaborates with Agilent teams such as Support, Sales, Marketing and R&D to provide solutions to customers. May deliver internal technical training and maintenance seminars and workshops for field Representatives or customers. May calibrate equipment on-site for large volume customers. May qualify leads. Qualifications Bachelor's or master's degree within the science field - e.g., chemistry, analytical chemistry biochemistry, biotechnology is a plus. 4+ years of experience in a similar position or experience as an end-user. Service experience with ICP, ICP-MS, GC, and GC-MS is a plus. Experience with the Agilent solutions is desired but not crucial. Verbal and written communication is clear, respectful, and timely. Travel: 35% 4-5 days per week in the field visiting customers. There will be an average of 5 overnights per month. Additional Details This job has a full time weekly schedule. It includes the option to work remotely. Applications for this job will be accepted until at least December 8, 2025 or until the job is no longer posted. In the US, this position is eligible for choice of company car or reimbursement for personal vehicle usage.The full-time equivalent pay range for this position is $43.12 - $67.37/hr plus eligibility for bonus, stock and benefits. Our pay ranges are determined by role, level, and location. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. During the hiring process, a recruiter can share more about the specific pay range for a preferred location. Pay and benefit information by country are available at: ************************************* Agilent Technologies, Inc. is an Equal Employment Opportunity and merit-based employer that values individuals of all backgrounds at all levels. All individuals, regardless of personal characteristics, are encouraged to apply. All qualified applicants will receive consideration for employment without regard to sex, pregnancy, race, religion or religious creed, color, gender, gender identity, gender expression, national origin, ancestry, physical or mental disability, medical condition, genetic information, marital status, registered domestic partner status, age, sexual orientation, military or veteran status, protected veteran status, or any other basis protected by federal, state, local law, ordinance, or regulation and will not be discriminated against on these bases. Agilent Technologies, Inc., is committed to creating and maintaining an inclusive in the workplace where everyone is welcome, and strives to support candidates with disabilities. If you have a disability and need assistance with any part of the application or interview process or have questions about workplace accessibility, please email job_******************* or contact ***************. For more information about equal employment opportunity protections, please visit *************************************** Required: 50% of the TimeShift: DayDuration: No End DateJob Function: Services & Support

Agilent Technologies inspires and supports discoveries that advance the quality of life. We empower life science, diagnostic, and applied market laboratories around the world with cutting-edge instruments, services, consumables, applications, and expertise. Our mission is to help customers uncover the insights they need to improve the world around us. Learn more at **************** As a Field Service Engineer, you will be a key technical resource supporting Agilent's IVD biopsy tissue stainer instrumentation systems and other multi-vendor solutions. You'll work in a variety of laboratory environments, applying your technical expertise, problem-solving skills, and customer-first mindset to ensure optimal instrument performance and customer satisfaction. The position responsibilities will include: Perform on-site installation, implementation, maintenance, and repair of Agilent and third-party systems, including hardware, software, networking products, and operating systems Optimize system configurations and troubleshoot performance issues Deliver preventive maintenance, upgrades, and emergency repairs Respond promptly to service requests and proactively communicate with customers throughout the service process Advise customers on preventive maintenance and configuration best practices to ensure optimal performance Collaborate with managers and sales teams to align service delivery with customer expectations Maintain compliance with Agilent policies and uphold our reputation for exceptional customer service Provide feedback to Product Specialists, manufacturing teams, and OEM vendors regarding performance anomalies Document service activities, time, and expenses accurately in SAP and other systems Train customers and fellow engineers on equipment operation and maintenance Support complaint handling and quality systems as required Territory Coverage: The ideal candidate will reside within approximately a 50-mile radius of NYC. Candidates who reside close to NYC or JFK, LGA, and EWR are highly preferred. This is a multistate territory with primary coverage in NYC, CT, and NJ. Travel will include daily trips, with some overnight and weekend travel as needed. The ability to travel Monday through Friday throughout the U.S. is highly preferred, as we are one U.S. Team. While overnight travel is minimal in this role, field service representatives are expected to be at customer sites Monday through Friday. Job Requirements Must consent to and meet Agilent-approved customer/vendor credentialing requirements to access customer sites. These may include proof of identification, certifications, and compliance with health and safety protocols. Qualifications Minimum requirements include a high school diploma, military training, an associate degree, OR some college with major coursework in electronics or previous work experience in a related field will be considered. Bachelor's or master's degree within the science field - e.g., chemistry, analytical chemistry, biochemistry, biotechnology, or similar is a plus! 2+ years of experience in a similar position or experience as an end user working. with clinical or analytical instrumentation such as (FDA-approved instrumentation for the clinical lab or other highly regulated laboratory environment). Previous instrumentation maintenance, troubleshooting, and instrument repair experience is a plus! Experience with the Agilent (biopsy tissue stainers) is desired but not essential. Verbal and written communication is clear, respectful, and timely. Must have a valid driver's license. This position requires transportation to support customers. Applicants must have their own means of transportation for mileage reimbursement if a company vehicle is not provided. Travel: 50 to 75% - 5 days per week in the field visiting customers. There will be an average of 2 to 3 days per week overnight. Additional Details This job has a full time weekly schedule. It includes the option to work remotely. Applications for this job will be accepted until at least October 22, 2025 or until the job is no longer posted. In the US, this position is eligible for choice of company car or reimbursement for personal vehicle usage.The full-time equivalent pay range for this position is $39.88 - $62.31/hr plus eligibility for bonus, stock and benefits. Our pay ranges are determined by role, level, and location. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. During the hiring process, a recruiter can share more about the specific pay range for a preferred location. Pay and benefit information by country are available at: ************************************* Agilent Technologies, Inc. is an Equal Employment Opportunity and merit-based employer that values individuals of all backgrounds at all levels. All individuals, regardless of personal characteristics, are encouraged to apply. All qualified applicants will receive consideration for employment without regard to sex, pregnancy, race, religion or religious creed, color, gender, gender identity, gender expression, national origin, ancestry, physical or mental disability, medical condition, genetic information, marital status, registered domestic partner status, age, sexual orientation, military or veteran status, protected veteran status, or any other basis protected by federal, state, local law, ordinance, or regulation and will not be discriminated against on these bases. Agilent Technologies, Inc., is committed to creating and maintaining an inclusive in the workplace where everyone is welcome, and strives to support candidates with disabilities. If you have a disability and need assistance with any part of the application or interview process or have questions about workplace accessibility, please email job_******************* or contact ***************. For more information about equal employment opportunity protections, please visit *************************************** Required: 75% of the TimeShift: DayDuration: No End DateJob Function: Services & Support

Agilent inspires and supports discoveries that advance the quality of life. We provide life science, diagnostic, and applied market laboratories worldwide with instruments, services, consumables, applications, and expertise. Agilent enables customers to gain the answers and insights they seek -- so they can do what they do best: improve the world around us. Information about Agilent is available at **************** Every day, Agilent Field Service Engineers help our customers to solve issues that enable scientists to make discoveries that enhance the quality of life. Through our work, we deliver insights and provide support that keep labs running smoothly and more efficiently. Join our dynamic organization to be a part of this rewarding work. As a Field Service Engineer for Agilent, you will work at a variety of labs, so having an appetite for continuously learning about new instruments, software, and consumables is key. Applying your communication skills, creativity, and can-do attitude is essential. The ability to help solve customer problems and a commitment to delivering the highest levels of customer service are key to building customer success. You will be responsible for supporting our customers with on-site installation, preventive maintenance, and repair of Agilent LC / LC-GC systems. Our varied product lines include hardware, software, and networking products as well as operating systems. Installs and optimizes hardware/software/network products and configurations at customer sites Diagnoses and resolves product performance problems Performs maintenance and repairs Ensures customer satisfaction by advising customers on preventive maintenance and configurations, which may impact product performance Proactively responds to potential equipment issues to prevent unplanned interruption of customers' business Deliver fully integrated solutions, which may include peripherals, communications, operating systems, and applications software Train other field engineers and customers in the solutions Territory Coverage The ideal candidate will reside in the state of WI and reside close to either Madison or Milwaukee, Wisconsin. The position requires an active driver's license. Company Vehicle Program: Either vehicle mileage reimbursement or a company car is eligible for this territory. Territory: WI, covering IL, MI, and IN as needed. Travel 50% across the state and could include weekend work, overtime, and overnight travel, as needed. Job Requirement: Meet Agilent-approved customer/vendor credentialing requirements necessary to gain site access, unless prohibited by law. These requirements vary by customer/vendor and may include, but are not limited to: post-employment background checks, various forms of drug testing, vaccinations, fingerprinting, proof of valid identification, and/or adherence to customer-specific substance abuse programs. Your consent to participate in customer-requested screening is a requirement of this position. Qualifications Bachelor's, Master's, or other university-level degree in a science-related field (e.g., Chemistry, Analytical Chemistry, Biochemistry, Biotechnology, or similar) is highly preferred. Applicants with an equivalent combination of education, training, and experience may also be considered. 1-2+ years of hands-on experience with Liquid Chromatography (LC) and Gas Chromatography (GC) systems, including setup, troubleshooting, and routine maintenance. Familiarity with Liquid and Gas Chromatography (LC and GC) systems, including operational knowledge and data interpretation. Ability to solve high-impact problems related to product availability, typically focused on system or solution-level issues. Excellent verbal and written communication skills. Strong customer relationship-building skills are essential. Ability to travel up to 50% of the time. A valid driver's license is required for this position. Additional Details This job has a full time weekly schedule. It includes the option to work remotely. Applications for this job will be accepted until at least September 24, 2025 or until the job is no longer posted. In the US, this position is eligible for choice of company car or reimbursement for personal vehicle usage.The full-time equivalent pay range for this position is $33.23 - $51.92/hr plus eligibility for bonus, stock and benefits. Our pay ranges are determined by role, level, and location. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. During the hiring process, a recruiter can share more about the specific pay range for a preferred location. Pay and benefit information by country are available at: ************************************* Agilent Technologies, Inc. is an Equal Employment Opportunity and merit-based employer that values individuals of all backgrounds at all levels. All individuals, regardless of personal characteristics, are encouraged to apply. All qualified applicants will receive consideration for employment without regard to sex, pregnancy, race, religion or religious creed, color, gender, gender identity, gender expression, national origin, ancestry, physical or mental disability, medical condition, genetic information, marital status, registered domestic partner status, age, sexual orientation, military or veteran status, protected veteran status, or any other basis protected by federal, state, local law, ordinance, or regulation and will not be discriminated against on these bases. Agilent Technologies, Inc., is committed to creating and maintaining an inclusive in the workplace where everyone is welcome, and strives to support candidates with disabilities. If you have a disability and need assistance with any part of the application or interview process or have questions about workplace accessibility, please email job_******************* or contact ***************. For more information about equal employment opportunity protections, please visit *************************************** Required: 50% of the TimeShift: DayDuration: No End DateJob Function: Services & Support

At Zelis, we Get Stuff Done. So, let's get to it! A Little About Us Zelis is modernizing the healthcare financial experience across payers, providers, and healthcare consumers. We serve more than 750 payers, including the top five national health plans, regional health plans, TPAs and millions of healthcare providers and consumers across our platform of solutions. Zelis sees across the system to identify, optimize, and solve problems holistically with technology built by healthcare experts - driving real, measurable results for clients. A Little About You You bring a unique blend of personality and professional expertise to your work, inspiring others with your passion and dedication. Your career is a testament to your diverse experiences, community involvement, and the valuable lessons you've learned along the way. You are more than just your resume; you are a reflection of your achievements, the knowledge you've gained, and the personal interests that shape who you are. Position Overview Senior Engineer / Tech Lead - Salesforce Company: Zelis Reports to: VP, Enterprise Applications As a Senior Engineer / Tech Lead supporting our Salesforce Ecosystem, you will serve as a critical design authority within the Enterprise Applications team. This role is not only responsible for leading the technical architecture and solution design for a dedicated Salesforce delivery team (focused on either Sales Cloud or Service Cloud), but also acts as a trusted partner to the business-translating strategic goals into scalable, high-performing technology solutions. You will work closely with product owners, business stakeholders, and cross-functional engineering teams to ensure that Salesforce capabilities are aligned with enterprise objectives. Your leadership will guide the team through complex design decisions, balancing innovation with stability, and ensuring that our Salesforce implementations are robust, secure, and future-ready. This is a high-impact role that requires a blend of deep technical expertise, strong communication skills, and a collaborative mindset. You'll be expected to influence roadmap decisions, advocate for engineering best practices, and proactively identify opportunities to improve business processes through technology. Key Responsibilities Lead the technical design and architecture of Salesforce solutions for Sales or Service teams, ensuring scalability, performance, and maintainability. Build and develop robust, enterprise-grade solutions using Apex, Lightning Components, Flows, and Salesforce APIs-balancing custom development with native platform capabilities. Translate business requirements into actionable technical deliverables, partnering closely with product managers and stakeholders to ensure alignment with strategic goals. Own the full development lifecycle: from design and prototyping to implementation, testing, deployment, and support. Establish and enforce engineering best practices, including code reviews, unit testing, CI/CD pipelines, and documentation standards. Mentor and guide junior engineers, fostering a culture of technical excellence and continuous learning. Collaborate across teams to integrate Salesforce with other enterprise systems (e.g., ERP, data platforms), ensuring seamless data flow and user experience. Proactively identify and resolve technical challenges, including performance bottlenecks, security concerns, and platform limitations. Stay current with Salesforce platform updates, evaluating new features and recommending adoption strategies where appropriate. Preferred Qualifications 7+ years of experience in software engineering, with at least 3 years focused on Salesforce development and architecture. Proven experience leading Salesforce implementations for Sales Cloud or Service Cloud. Strong understanding of Apex, Lightning Components, Flows, and Salesforce APIs. Experience with CI/CD pipelines, DevOps practices, and agile delivery methodologies. Excellent communication and stakeholder management skills. Salesforce certifications (e.g., Platform Developer II, Application Architect, Technical Architect) are a plus. Please note at this time we are unable to proceed with candidates who require visa sponsorship now or in the future. Location and Workplace Flexibility We have offices in Atlanta GA, Boston MA, Morristown NJ, Plano TX, St. Louis MO, St. Petersburg FL, and Hyderabad, India. We foster a hybrid and remote friendly culture, and all our employee's work locations are based on the needs of the position and determined by the Leadership team. In-office work and activities, if applicable, vary based on the work and team objectives in accordance with Company policies. Base Salary Range $127,000.00 - $169,000.00 At Zelis we are committed to providing fair and equitable compensation packages. The base salary range allows us to make an offer that considers multiple individualized factors, including experience, education, qualifications, as well as job-related and industry-related knowledge and skills, etc. Base pay is just one part of our Total Rewards package, which may also include discretionary bonus plans, commissions, or other incentives depending on the role. Zelis' full-time associates are eligible for a highly competitive benefits package as well, which demonstrates our commitment to our employees' health, well-being, and financial protection. The US-based benefits include a 401k plan with employer match, flexible paid time off, holidays, parental leaves, life and disability insurance, and health benefits including medical, dental, vision, and prescription drug coverage. Equal Employment Opportunity Zelis is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. We welcome applicants from all backgrounds and encourage you to apply even if you don't meet 100% of the qualifications for the role. We believe in the value of diverse perspectives and experiences and are committed to building an inclusive workplace for all. Accessibility Support We are dedicated to ensuring our application process is accessible to all candidates. If you are a qualified individual with a disability or a disabled veteran and require a reasonable accommodation with any part of the application and/or interview process, please email ***************************. Disclaimer The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities, duties, and skills from time to time.

Job TitleField Service Engineer - IGT/DXR (Marietta, Ohio/Parkersburg, West Virginia) Job Description Field Service Engineer - Marietta, Ohio/Parkersburg, West Virginia Allow your passion for improving lives to shine in this role where you'll be responsible for customer relationship management through the effective use of technical knowledge to install, troubleshoot, service, and maintain equipment at customer sites. Your role: Provide exceptional customer service by adhering to customer entitlements, setting clear expectations, and meeting commitments and arrival times to address and resolve customer needs. Understand the customer's business and competitive environment; generate service revenue. Actively participate as a member of the regional work team; work to improve team processes and identify training gaps. Seek out opportunities to increase capability and capacity (i.e. may be required to become qualified in multiple modalities, learns new tools). Perform all administrative duties within established Philips, State, and Federal regulatory requirements and timeframes including timesheets, service work orders, expense reports, Field Change Orders (FCO), preventative maintenance (PM), installation documents, site and service documentation, and other related paperwork. Adhere to established training, quality, and safety requirements. Utilize tools, support, resources, and escalation processes within required time frames to resolve customer and system problems timely and effectively. Complete PMs, FCOs, installation and all related tasks (diagnose and resolve electronic, network, and mechanical problems). Travel across the specified geography is required. The average driving time is 1-4 hours daily and may exceed 50% at times. Occasional overnight stays and travel by air and/or train may be required. You're the right fit if: You've acquired 1+ years of experience in a diagnostic imaging (field or hospital-based) service environment or 3+ years of experience in other electromechanical industries. Experience with diagnostic x-ray/cardiovascular/cath labs/image guided therapy equipment preferred. Your skills include the ability to understand and apply electronic, mechanical, and networking theory to install, diagnose, and repair equipment, including knowledge and use of all necessary tools and test equipment. You have an associate degree in electronics or related field, or equivalent combination of education and above listed experience. You must be able to successfully perform the following minimum Physical, Cognitive and Environmental job requirements with or without accommodation for this Field Service position. You must be able to: Work in an office/home office and/or remote setting, as well as in a hospital/healthcare environment; adhere to requirements. Work flexible hours (based on business needs to include overtime, weekends, and on-call rotations). Safely work with radiation sources and/or radioactive materials; wear all required personal protective equipment. How we work together We believe that we are better together than apart. For our office-based teams, this means working in-person at least 3 days per week. Onsite roles require full-time presence in the company's facilities. Field roles are most effectively done outside of the company's main facilities, generally at the customers' or suppliers' locations. This is a Field Role. About Philips We are a health technology company. We built our entire company around the belief that every human matters, and we won't stop until everybody everywhere has access to the quality healthcare that we all deserve. Do the work of your life to help improve the lives of others. Learn more about our business. Discover our rich and exciting history. Learn more about our purpose. Learn more about our culture. Philips Transparency Details The hourly pay range for this position in Ohio is $27.76 to $44.42, plus overtime eligible. The hourly pay range for this position in West Virginia is $26.38 to $42.20, plus overtime eligible. This role also includes, field service and lead generation incentive bonus plans, on-call pay, company fleet/car, training, and advancement opportunities. The actual base pay offered may vary depending on multiple factors including, job-related knowledge/skills, experience, business needs, geographical location, and internal equity. In addition, other compensation, such as an annual incentive plan, field service incentive bonus, sales commission or long-term incentives may be offered. Employees are eligible to participate in our comprehensive Philips Total Rewards benefits program, which includes a generous PTO, 401k (up to 7% match), HSA (with company contribution), stock purchase plan, education reimbursement and much more. Details about our benefits can be found here. At Philips, it is not typical for an individual to be hired at or near the top end of the range for their role and compensation decisions are dependent upon the facts and circumstances of each case. Additional Information US work authorization is a precondition of employment. The company will not consider candidates who require sponsorship for a work-authorized visa, now or in the future. For this position, you must reside in or within commuting distance to Marietta, Ohio and Parkersburg, West Virginia. #LI-PH1 This requisition is expected to stay active for 45 days but may close earlier if a successful candidate is selected or business necessity dictates. Interested candidates are encouraged to apply as soon as possible to ensure consideration. Philips is an Equal Employment and Opportunity Employer including Disability/Vets and maintains a drug-free workplace.

Are you looking for an opportunity to make a difference? At Mesa Labs we're passionate about protecting the vulnerable by enabling scientific breakthroughs, ensuring product integrity, increasing patient and worker safety, and improving quality of life around the world. This is a remote position with the preferred location being Boston, Massachusetts. At Mesa Labs we offer competitive wages, including bonus opportunity, and a comprehensive benefits package. Base Compensation Range: $27.04 - $33.77/hr This position is eligible for an annual 10% bonus opportunity in addition to the base salary Outstanding Benefits and Perks: We are proud to offer a variety of benefits that meet the diverse needs of our employees: Eligible for benefits the first day of the month after you start Tiered Medical, Dental and Vision Insurance options Health savings (HSA), healthcare & dependent care flexible spending (FSA) accounts Company paid short term and long-term disability (unless covered by a state disability plan) Company paid life insurance and AD&D 3 weeks of accrued vacation time; accruals begin on Day 1 Paid sick leave of 48 hours per calendar year Eligible employees may receive four (4) weeks paid Care Giver leave after 1 year of service or in accordance with state leave laws 401(k) plan that provides a 4% Safe Harbor company match on a 4% employee contribution that begins on Day 1 Employee Wellness and Financial Assistance Resources through Cigna and NY Life Nine (9) paid company holidays per year Overtime opportunities Our Calibration Solutions portfolio uses the principles of advanced metrology to enable customers to measure and calibrate critical parameters in applications such as Environmental and Process Monitoring, Dialysis, Gas Flow, Air Quality, and Torque Testing. Job Summary The Associate Field Services Engineer is an entry-level position responsible for providing on-site installation and customer support. This role involves diagnosing, troubleshooting, servicing, and repairing complex equipment and systems to ensure their efficient operation and maintenance. Duties/Responsibilities Technical Support: Assist in the installation, troubleshooting, and maintenance of company products at customer sites. Provide on-site support for equipment repairs, ensuring minimal downtime for customers. Customer Interaction: Communicate effectively with customers to understand their needs and provide appropriate solutions. Foster positive relationships with customers to enhance satisfaction and loyalty. Documentation: Maintain accurate records of service visits, including details of repairs and customer interactions. Document and report on recurring issues to help improve product quality and service processes. Collaboration: Work closely with senior field engineers and technical teams to resolve complex issues and gain insights into best practices. Participate in team meetings to discuss project updates, challenges, and customer feedback. Training and Development: Engage in ongoing training to enhance technical knowledge and service skills. Learn about new products and updates to provide accurate information and support to customers. Safety and Compliance: Adhere to safety protocols and industry regulations while performing on-site services. Ensure that all work complies with company policies and procedures. Experience/Education Bachelor's degree in Engineering, Computer Science, or a related field, or equivalent technical experience. 0 - 1 year of professional experience. Knowledge and Skillsets Required Strong communication and interpersonal skills, with the ability to work effectively with diverse teams and customers. Basic technical proficiency in troubleshooting and repairing electronic or mechanical systems. Proficiency in Microsoft Office Suite and familiarity with service management software. Physical Demands Standing or sitting: For extended periods at lab benches or workstations. Using computers: Typing and using the computer Equipment: Handling and maintaining scientific instruments Manual dexterity: Handling small instruments and samples. Bending and reaching: Accessing equipment or storage. Lifting: Occasionally lifting less than 20 pounds. Repetitive motions: Performing repetitive tasks such as pipetting or mixing. Environmental Conditions Workspace: Climate control (air conditioning or heating) to ensure comfort. Lighting: Artificial lighting and must be able to see different colors. Noise Levels: Light Ergonomics: Designed to support tasks such as pipetting, analyzing samples, and preparing reagents, often requiring precise movements. Climate: Regulated temperature, humidity, and cleanliness to ensure accurate results. Safety: Must use protective gear (gloves, lab coats, goggles) and adherence to safety standards. Mesa Labs is an Equal Employment Opportunity Employer. Mesa Labs prohibits unlawful discrimination and harassment against applicants or employees based on age, race, sex, color, religion, creed, national origin or ancestry, disability, military status, sexual orientation, or any other status protected by applicable state or local law. Please note that Mesa Labs conducts criminal background checks upon offer acceptance.

At STERIS, we help our Customers create a healthier and safer world by providing innovative healthcare and life science product and service solutions around the globe. As a Field Service Engineer you will have product, clinical, and technical expertise and demonstrat proficiency in assigned essential job functions and areas of product focus. Your primary responsibilities include; serviceability and reliability reviews, service documentation development, high-level troubleshooting/technical support on a focused product line, NPD support and initial product training to technical support personnel and service trainers. In this role you will respond to verbal and written technical support requests utilizing the Technical Support Department phone, computer, and hardware systems. You will resolve internal and external customer technical support issues on all STERIS brand Healthcare and Life Science products. You will complete all necessary steps to ensure correct information is provided and technical issues are resolved, along with following appropriate complaint handling procedures, and initiating corrective action when required. This is a hybrid role with the requirement of working onsite at our Mentor, OH Corporate HQ, 2 days per week. What You'll do as a Field Service Engineer * Provide technical and part identification support to STERIS internal and external customers on all brands and models of STERIS products, past and present. Including sales, service and operational support. Professionally respond to incoming call and e-mail volume to coincide with department statistics and standards to meet customer call demand requirements. * Troubleshoot STERIS products and documents critical failures on corporation quality reporting system, initiate corrective action, and escalate issue to appropriate engineering associate. * Act as an escalation point for resolution of complex technical issues. Provide technical and product support to other STERIS Engineers, technical support personnel, field service associates, sales associates and customers. * Provide initial product training to Technical Support, Service Trainers, and Field Technicians. Coordinate the transition of training responsibilities to the Training Department and the transition of product support responsibility to the Technical Support group. * Independently conduct design reviews for serviceability and reliability, generate service plans for products and processes, develop service documentation and procedures, define service parts, outline service training and track equipment performance. * Initiate service bulletin process and/or write drafts to inform service force of product changes, parts substitutions, and maintenance modifications. * Participate in regular product and computer skills update training to maintain and enhance technical support skills. * Maintain product knowledge efficiencies on current and non-current STERIS Healthcare and Life Science products. * Maintain technical support reference material. * Assist with review and recommend to appropriate engineering associate's changes to maintenance manuals, engineering drawings, and other service support reference guides/documentation. * Provide on-call, after hour's technical support to internal and external customers when required. * Participate in qualification and serviceability review of new and old STERIS Healthcare and Life Science products. * Escalate reported technical, quality, and safety related product complaints to appropriate engineering and management associates for corrective action. * Provide periodic product specific and technical skill training to department associates as required. * Communicate with customers and technicians in a classroom environment as required. * Travel to customer sites when required to assist in field activity. The Experience, Skills and Abilities Needed Required: * Bachelor's degree in Engineering or related field. * Minimum of two (2) years' work experience in the service and repair of mechanical equipment or equivalent field. Preferred: * Work experience in the service and repair of healthcare equipment preferred. * Experience reviewing and developing procedures for new products preferred. Other: * Demonstrated computer knowledge to include word processing, spreadsheets and e-mail computer skills. * Demonstrated excellent organization, oral and written communications skills. Excellent punctuality and attendance. * Ability to effectively resolve and communicate technical issues via telephone. What STERIS Offers We value our employees and are committed to providing a comprehensive benefits package that supports your health, well-being, and financial future. Here is just a brief overview of what we offer: * Market Competitive Pay * Extensive Paid Time Off and (9) added Holidays * Excellent Healthcare, Dental, and Vision benefits * Long/Short Term Disability Coverage * 401(k) with a company match * Maternity & Parental Leave * Additional add-on benefits/discounts for programs such as Pet Insurance * Tuition Reimbursement and continued education programs * Excellent opportunities for advancement in a stable long-term career #LI-MM1 Pay range for this opportunity is $78,200.00 - $101,200.00. This position is eligible for bonus participation. Minimum pay rates offered will comply with county/city minimums, if higher than range listed. Pay rates are based on a number of factors, including but not limited to local labor market costs, years of relevant experience, education, professional certifications, foreign language fluency, etc. STERIS offers a comprehensive and competitive benefits portfolio. Click here for a complete list of benefits: STERIS Benefits Open until position is filled. STERIS is a leading global provider of products and services that support patient care with an emphasis on infection prevention. WE HELP OUR CUSTOMERS CREATE A HEALTHIER AND SAFER WORLD by providing innovative healthcare and life sciences products and services around the globe. For more information, visit *************** If you need assistance completing the application process, please call ****************. This contact information is for accommodation inquiries only and cannot be used to check application status. STERIS is an Equal Opportunity Employer. We are committed to equal employment opportunity to ensure that persons are recruited, hired, trained, transferred and promoted in all job groups regardless of race, color, religion, age, disability, national origin, citizenship status, military or veteran status, sex (including pregnancy, childbirth and related medical conditions), sexual orientation, gender identity, genetic information, and any other category protected by federal, state or local law. We are not only committed to this policy by our status as a federal government contractor, but also we are strongly bound by the principle of equal employment opportunity. The full affirmative action program, absent the data metrics required by § 60-741.44(k), shall be available to all employees and applicants for employment for inspection upon request. The program may be obtained at your location's HR Office during normal business hours.

At STERIS, we help our Customers create a healthier and safer world by providing innovative healthcare and life science product and service solutions around the globe. As a Field Service Engineer you will have product, clinical, and technical expertise and demonstrat proficiency in assigned essential job functions and areas of product focus. Your primary responsibilities include; serviceability and reliability reviews, service documentation development, high-level troubleshooting/technical support on a focused product line, NPD support and initial product training to technical support personnel and service trainers. In this role you will respond to verbal and written technical support requests utilizing the Technical Support Department phone, computer, and hardware systems. You will resolve internal and external customer technical support issues on all STERIS brand Healthcare and Life Science products. You will complete all necessary steps to ensure correct information is provided and technical issues are resolved, along with following appropriate complaint handling procedures, and initiating corrective action when required. This is a hybrid role with the requirement of working onsite at our Mentor, OH Corporate HQ, 2 days per week. What You'll do as a Field Service Engineer Provide technical and part identification support to STERIS internal and external customers on all brands and models of STERIS products, past and present. Including sales, service and operational support. Professionally respond to incoming call and e-mail volume to coincide with department statistics and standards to meet customer call demand requirements. Troubleshoot STERIS products and documents critical failures on corporation quality reporting system, initiate corrective action, and escalate issue to appropriate engineering associate. Act as an escalation point for resolution of complex technical issues. Provide technical and product support to other STERIS Engineers, technical support personnel, field service associates, sales associates and customers. Provide initial product training to Technical Support, Service Trainers, and Field Technicians. Coordinate the transition of training responsibilities to the Training Department and the transition of product support responsibility to the Technical Support group. Independently conduct design reviews for serviceability and reliability, generate service plans for products and processes, develop service documentation and procedures, define service parts, outline service training and track equipment performance. Initiate service bulletin process and/or write drafts to inform service force of product changes, parts substitutions, and maintenance modifications. Participate in regular product and computer skills update training to maintain and enhance technical support skills. Maintain product knowledge efficiencies on current and non-current STERIS Healthcare and Life Science products. Maintain technical support reference material. Assist with review and recommend to appropriate engineering associate's changes to maintenance manuals, engineering drawings, and other service support reference guides/documentation. Provide on-call, after hour's technical support to internal and external customers when required. Participate in qualification and serviceability review of new and old STERIS Healthcare and Life Science products. Escalate reported technical, quality, and safety related product complaints to appropriate engineering and management associates for corrective action. Provide periodic product specific and technical skill training to department associates as required. Communicate with customers and technicians in a classroom environment as required. Travel to customer sites when required to assist in field activity. The Experience, Skills and Abilities Needed Required: Bachelor's degree in Engineering or related field. Minimum of two (2) years' work experience in the service and repair of mechanical equipment or equivalent field. Preferred: Work experience in the service and repair of healthcare equipment preferred. Experience reviewing and developing procedures for new products preferred. Other: Demonstrated computer knowledge to include word processing, spreadsheets and e-mail computer skills. Demonstrated excellent organization, oral and written communications skills. Excellent punctuality and attendance. Ability to effectively resolve and communicate technical issues via telephone. What STERIS Offers We value our employees and are committed to providing a comprehensive benefits package that supports your health, well-being, and financial future. Here is just a brief overview of what we offer: Market Competitive Pay Extensive Paid Time Off and (9) added Holidays Excellent Healthcare, Dental, and Vision benefits Long/Short Term Disability Coverage 401(k) with a company match Maternity & Parental Leave Additional add-on benefits/discounts for programs such as Pet Insurance Tuition Reimbursement and continued education programs Excellent opportunities for advancement in a stable long-term career #LI-MM1 Pay range for this opportunity is $78,200.00 - $101,200.00. This position is eligible for bonus participation. Minimum pay rates offered will comply with county/city minimums, if higher than range listed. Pay rates are based on a number of factors, including but not limited to local labor market costs, years of relevant experience, education, professional certifications, foreign language fluency, etc. STERIS offers a comprehensive and competitive benefits portfolio. Click here for a complete list of benefits: STERIS Benefits Open until position is filled. STERIS is a leading global provider of products and services that support patient care with an emphasis on infection prevention. WE HELP OUR CUSTOMERS CREATE A HEALTHIER AND SAFER WORLD by providing innovative healthcare and life sciences products and services around the globe. For more information, visit *************** If you need assistance completing the application process, please call ****************. This contact information is for accommodation inquiries only and cannot be used to check application status. STERIS is an Equal Opportunity Employer. We are committed to equal employment opportunity to ensure that persons are recruited, hired, trained, transferred and promoted in all job groups regardless of race, color, religion, age, disability, national origin, citizenship status, military or veteran status, sex (including pregnancy, childbirth and related medical conditions), sexual orientation, gender identity, genetic information, and any other category protected by federal, state or local law. We are not only committed to this policy by our status as a federal government contractor, but also we are strongly bound by the principle of equal employment opportunity. The full affirmative action program, absent the data metrics required by § 60-741.44(k), shall be available to all employees and applicants for employment for inspection upon request. The program may be obtained at your location's HR Office during normal business hours.

Diasorin is a global leader in diagnostic solutions, pushing the boundaries of science and technology to create cutting-edge tools that improve healthcare worldwide. With a legacy spanning over 50 years, we've earned our reputation for excellence by developing innovative diagnostic assays and instruments that are trusted by healthcare providers around the world. Our broad offering of diagnostic tests and Licensed Technology solutions, made available thanks to ongoing investments in research, positions us as the player with the widest range of specialty solutions in the sector and identifies us as the "Diagnostics Specialist." Why Join Diasorin? * Impactful Work: When you join Diasorin, you become part of a team that's dedicated to improving lives. Your contributions will directly impact patient care, making a meaningful difference in the world. * Global Reach & Innovation: Our work transcends borders. Joining Diasorin means collaborating with colleagues from all over the world, expanding your horizons, and contributing to global healthcare solutions at the forefront of the diagnostic industry. Diverse and Inclusive Culture: We believe in the strength of diversity, and our inclusive culture reflects this commitment. We value your unique perspective and offer a supportive, collaborative environment where everyone can thrive. Join Our Team: If you're passionate about innovation, diversity, and making a positive impact on healthcare, Diasorin is the place for you. We're looking for passionate and talented individuals who are ready to embrace new challenges and drive healthcare solutions forward. Are you ready to be part of a dynamic team that's shaping the future of diagnostics? Join Diasorin and become a catalyst for change in the world of healthcare. Apply today and be a part of our exciting journey toward a healthier, more connected world. Together, we can make an impact! Job Scope The Engineer, Field Service I provides service to customers with regards to preventative maintenance, retrofit installation, troubleshooting and repair with minimal support. Key Duties and Responsibilities * Provide service and support to internal and external customers with regard to instrument maintenance, troubleshooting and repair with minimal assistance. * Receive information from Manager, Technical Service and Logistics Teams concerning customer instrumentation. * Maintain customer, applications, and sales communications. * Assist with instrument installations. * Resolve instrument problems by troubleshooting the specific problem (hardware or software) and repairing. * Perform instrument preventative maintenance. * Perform instrument retrofit installation. * Read and understand the GOP procedures required for GMP compliance. * Perform other assignments as required for effective support of field systems and activities at customer sites(s). * Complete field service report's according to process. * Maintain good work habits. * Follow DiaSorin's established compliance procedures designed to ensure that all regulatory requirements are met; activities may include audits, documentation, and the understanding of the requirements of agencies such as OSHA, EPA, NRC, and FDA. * Understand and apply the appropriate procedures pertaining to: * Timecards completed daily * Service reports completed daily * Service software synch twice daily * Expense reports completed weekly * Timely and accurate return of used spare parts * On-time completion of all Smart training and technical requirements * Prompt response to all forms of communication from headquarters, customers, and co-workers * Management and maintenance of assigned company assets (i.e. parts inventory, tools, communication, computing devices, vehicles) * Perform work in a safe manner consistent with DiaSorin's health, safety and environmental policies and assume responsibility for personal safety and that of co-workers to result in a safe work environment for all employees and the protection of the environment and the community at large. * Follow DiaSorin's established procedures for the safe handling and disposal of hazardous, radioactive, laser sources and infectious material. * Participate in DiaSorin's safety training programs and demonstrated competency in the use of Material Safety Data Sheets, Chemical Labeling, Corporate Emergency Response Procedures, and DiaSorin's Health, Safety, and Environmental Policies. * Be aware of and understand hazards specific to work area and follow appropriate safety precautions necessary to control them. * Participate in training processes that are designed to develop a highly skilled workforce capable of delivering results consistent with corporate goals and objectives. * Participate in formal and informal training required to increase skills to meet work expectations. * Complete all prerequisite activity on time. * Successfully pass annual corporate assessments. * Respond positively to work instructions by applying acquired subject matter promptly. * Other duties and responsibilities as assigned Education, Experience, and Qualifications * AA Degree in Laboratory Technician, Electronics, Engineering Technician or equivalent * Minimum 2 Years as a Biomedical Equipment, Electronics or Field Service Technician, or equivalent combination of education, training, and experience * Valid driver's license in good standing * Ability to do preventative maintenance and troubleshooting with reference to manufacturer's manual and with minimal support * Ability to learn and apply good manufacturing practices (cGMPs) and good laboratory practices and techniques. * Basic knowledge and understanding of electronics and medical terminology * Some knowledge and understanding of basic immunology and immunoassay technology * Ability to explain correct operation of equipment * Self-Starter that requires minimal supervision on specific field tasks * Excellent verbal, interpersonal and written skills * Ability to handle multiple activities in a professional manner * Quality and detail oriented * Skill in using MS Word and Excel; familiarity with Google Suite What We Offer Receive a competitive wages and benefits package as you grow your career at Diasorin. Join our team and discover how your work can impact the lives of people all over the world Diasorin is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status, and will not be discriminated against on the basis of disability. In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and Canada and to complete the required employment eligibility verification document form upon hire. Diasorin is committed to providing reasonable accommodations for qualified individuals with disabilities. If you are a US or Canada candidate and require assistance or accommodation during the application process, please contact the North America Talent Acquisition Team at ********************* or ************** to request an accommodation. The above job description is intended to describe the general content, identify the essential functions, and set forth the requirements for the performance of this job. It is not to be construed as an exhaustive statement of duties, responsibilities, or requirements. Diasorin reserves the right to modify or amend this job posting as needed to comply with local laws and regulations. Please note that offers of employment at Diasorin may be contingent upon successful completion of a pre-employment background check and drug screen, subject to applicable laws and regulations. This position is not eligible for partnership with a third-party search firm vendor without expressed, written consent from the Diasorin Human Resources Department.

We are more than a health system. We are a belief system. We believe wellness and sickness are both part of a lifelong partnership, and that everyone could use an expert guide. We work hard, care deeply and reach further to help people uncover their own power to be healthy. We inspire hope. We learn, grow, and achieve more - in our careers and in our communities. Summary: Participates in the pre-analytical, analytical and post analytical phases of patient testing. This includes specimen processing, collection and handling as well as test analysis and reporting. Performs routine and complex chemical and biological analysis of blood, tissue, body fluids and excretions of patients, which includes principles of human growth and development according to established laboratory guidelines. The patient specific population is defined in the department scope of service to which this position is assigned. Through understanding of the principles of the procedures, this position integrates, correlates, or evaluates the data obtained for the purpose of determining the validity of results as related to patients and standards. Responsibilities And Duties: a. Assesses the physical, psychological, developmental, age-related and cultural health dimension of patients while utilizing interview, observation and inspection techniques. Uses appropriate equipment for the age and condition of the patient when collecting specimens. b. Obtains blood from inpatients, outpatients, and nursing home patients to perform analysis. Involved in the collection or handling of other specimens such a body fluids, urine, stool, semen and throat culture samples for analysis, providing patient education as appropriate. c. Accurately applies the policy and procedures for patient and specimen identification during specimen collection, labeling and processing. d. Transports patient records and samples between laboratory, nursing stations, and nursing home facilities. Performs all related registration and order entry functions as needed, including LMRP evaluation, pre-registration functions and managed care procedures. e. Accurately processes orders using computerized or manual methods including the tests ordered and all other pertinent information as requested by the physician. Performs timely and accurate audits of this process. f. Follows established protocol in processing specimens that are shipped to reference laboratories. II. a. Performs immunological, chemical, microscopic, bacteriologic, serologic, and hematologic testing according to department policy and procedures. b. Operates, calibrates, and maintains instrumentation and equipment. c. Prepares reagents and control material as required for testing. d. Completes testing procedures in an efficient manner such that turnaround time policies are met and overtime is minimized. e. Recognizes problems, makes corrections, and applies backup procedures appropriately in the event that standard testing methods fail. Corrective action is initiated appropriate for the education and experience of the position. III. a. Required documentation of activity in each department is performed, including temperature logs, daily checklists, daily monitoring logs, pending logs, result review worksheets and the Laboratory Informant. b. Assists in maintaining appropriate inventory of supplies and reagents, while minimizing waste and offering ideas for cost reductions. c. Requisitions are completed with accuracy. d. Verifies and releases test results using automated and manual methods. e. Critical value notification is performed and documented per policy. f. Follows all policy related to requests to phone or fax results and documents that action accordingly. IV. a. Performs daily quality control for analyses, test kits, or other testing reagent as required. b. Calibrates automated analyzers, or other equipment as required. c. Performs proficiency testing including CAP surveys and intra-laboratory testing as required. d. Performs preventive maintenance on all equipment as scheduled. e. Participates in annual competency programs within the laboratory. V. a. Coordinates and monitors the proficiency testing surveys, intra-laboratory proficiency surveys, and external quality assurance programs for the analysis and/or instrumentation in the respective areas, according to departmental policy. b. Develops and monitors the quality control program of the respective areas, including daily quality control, preventive maintenance, instrument and/or method correlations, daily surveillance systems, taking remedial action for deficiencies as needed. c. Performs and evaluates new test method validation studies, and all associated processes, according to departmental policies. d. Participates in the budget process by providing capital equipment projections for the respective area, minimizing waste and identifying cost reductions. e. Develops the training program for new employees of the respective areas and monitors the employee's compliance with standard operating procedures. f. Cooperates with the training program developed for the education of students within the Department. g. Assists in developing and monitors the competency program for the respective areas. h. Follows regulations of JCAHO, CLIA ,88, and other appropriate regulatory agencies. i. Assists in developing laboratory policies and procedures. VI. a. Responsible for compliance with the Shared Values Program Corporate Compliance e through raising questions and promptly reporting actual or potential wrongdoing. b. Participates in and promotes a performance improvement approach that includes both intradepartmental and interdepartmental activities. c. Responsible for maintaining safe practice standards and for the identification of safety management issues. d. Participates in and contributes to professionally related conferences, committees and meetings inside and outside the organization. e. Applies policies and procedures of Grady Memorial Hospital in an appropriate manner. f. Maintains appropriate confidentiality standards in areas of responsibility. g. Fulfills other designated functions and responsibilities. Minimum Qualifications: Bachelor's Degree (Required) NAACLS - National Accrediting Agency for Clinical Laboratory Services - American Society for Clinical Pathology Additional Job Description: Certification of training from an accredited medical technology program recognized by the National Accrediting Agency for Clinical laboratory science (NAACLS) or equivalent. Certified or Certification eligible by the American society of Clinical Pathologists (ASCP) or equivalent. Two years laboratory Experience . Work Shift: Evening Scheduled Weekly Hours : 40 Department Transfusion Services Join us! ... if your passion is to work in a caring environment ... if you believe that learning is a life-long process ... if you strive for excellence and want to be among the best in the healthcare industry Equal Employment Opportunity OhioHealth is an equal opportunity employer and fully supports and maintains compliance with all state, federal, and local regulations. OhioHealth does not discriminate against associates or applicants because of race, color, genetic information, religion, sex, sexual orientation, gender identity or expression, age, ancestry, national origin, veteran status, military status, pregnancy, disability, marital status, familial status, or other characteristics protected by law. Equal employment is extended to all person in all aspects of the associate-employer relationship including recruitment, hiring, training, promotion, transfer, compensation, discipline, reduction in staff, termination, assignment of benefits, and any other term or condition of employment

Job TitleField Service Engineer, Medical Imaging (Travel: Cleveland, OH) Job Description Allow your passion for improving lives to shine in this role where you'll be responsible for customer relationship management through the effective use of technical knowledge to install, troubleshoot, service, and maintain equipment at customer sites. Your role: Provide exceptional customer service by adhering to customer entitlements, setting clear expectations, and meeting commitments and arrival times to address and resolve customer needs. Understand the customer's business and competitive environment; generate service revenue. Actively participate as a member of the regional work team; work to improve team processes and identify training gaps. Seek out opportunities to increase capability and capacity (i.e. may be required to become qualified in multiple modalities, learns new tools). Perform all administrative duties within established Philips, State, and Federal regulatory requirements and timeframes including timesheets, service work orders, expense reports, Field Change Orders (FCO), preventative maintenance (PM), installation documents, site and service documentation, and other related paperwork. Adhere to established training, quality, and safety requirements. Utilize tools, support, resources, and escalation processes within required time frames to resolve customer and system problems timely and effectively. Complete PMs, FCOs, installation and all related tasks (diagnose and resolve electronic, network, and mechanical problems). Approximately 70% travel across the specified geography is required. The average driving time is 1-4 hours daily. Occasional overnight stays and travel by air and/or train may be required. You're the right fit if: You've acquired 1+ years of experience in a diagnostic imaging (field or hospital-based) service environment or 3+ years' in electromechanical industries. Preferred experience in Ultrasound (UL) and/or Diagnostic X-Ray (DXR) imaging equipment. Your skills include the ability to understand and apply electronic, mechanical, and networking theory to install, diagnose, and repair equipment, including knowledge and use of all necessary tools and test equipment. You have an Associate Degree in electronics or equivalent combination of education and experience; BSEE/BSEET/BSME/BSMET preferred. You must be able to successfully perform the following minimum Physical, Cognitive and Environmental job requirements with or without accommodation for this Field Service position. You must be able to: Work in an office/home office and/or remote setting, as well as in a hospital/healthcare environment; adhere to requirements. Work flexible hours (based on business needs to include overtime, weekends, and on-call rotations). Safely work with radiation sources and/or radioactive materials; wear all required personal protective equipment. How we work together We believe that we are better together than apart. For our office-based teams, this means working in-person at least 3 days per week. Onsite roles require full-time presence in the company's facilities. Field roles are most effectively done outside of the company's main facilities, generally at the customers' or suppliers' locations. This is a field role. About Philips We are a health technology company. We built our entire company around the belief that every human matters, and we won't stop until everybody everywhere has access to the quality healthcare that we all deserve. Do the work of your life to help improve the lives of others. Learn more about our business. Discover our rich and exciting history. Learn more about our purpose. Learn more about our culture. Philips Transparency Details The hourly pay range for this position in OH is $28.00 to $44.00, plus overtime eligible. This role also includes field service and lead generation incentive bonus plans, on-call pay, company fleet/car, training, and advancement opportunities. The actual base pay offered may vary within the posted ranges depending on multiple factors including job-related knowledge/skills, experience, business needs, geographical location, and internal equity. In addition, other compensation, such as an annual incentive plan, field service incentive bonus, sales commission or long-term incentives may be offered. Employees are eligible to participate in our comprehensive Philips Total Rewards benefits program, which includes a generous PTO, 401k (up to 7% match), HSA (with company contribution), stock purchase plan, education reimbursement and much more. Details about our benefits can be found here. At Philips, it is not typical for an individual to be hired at or near the top end of the range for their role and compensation decisions are dependent upon the facts and circumstances of each case. Additional Information US work authorization is a precondition of employment. The company will not consider candidates who require sponsorship for a work-authorized visa, now or in the future. For this position, you must reside in or within commuting distance to Cleveland, OH. This requisition is expected to stay active for 45 days but may close earlier if a successful candidate is selected or business necessity dictates. Interested candidates are encouraged to apply as soon as possible to ensure consideration. Philips is an Equal Employment and Opportunity Employer including Disability/Vets and maintains a drug-free workplace.

The Mobility Service Lead will be responsible for administration of mobile devices including high-quality service delivery, device life-cycle management and IT/business collaboration. Working with the Endpoint/Mobility team, the Mobility Service Lead will develop plans, evaluate new technologies, and implement new enterprise solutions and best practices for mobile devices. The Mobility Service Lead will also oversee daily problem resolution and device order fulfillment. KNOWLEDGE AND SKILLS: EDUCATION: Bachelor's degree or relevant experience YEARS OF EXPERIENCE: Minimum 7yrs experience supporting mobile devices in a multi-site, enterprise environment. Minimum 3+ years in a team leadership role. REQUIRED SKILLS AND KNOWLEDGE: Excellent knowledge/experience with mobile devices/operating systems (iPhone/iPad, Android) Excellent knowledge/experience with Mobile Device Management solutions (Jamf, Workspace ONE, Intune) Expert knowledge of computer or network systems hardware and software Great communication skills (verbal & written) to work with novice to advanced users and in communicating technical concepts/information Experience with technical documentation and the creation of technical documentation Demonstrated mentoring and coaching skills Intermediate knowledge of project management methodology Function as the technical lead overseeing life-cycle management of the mobile devices supporting critical business functions at TCHHN. This management includes strategic planning, budgeting, service fulfillment, break/fix, and device refresh. Work with the Endpoint Systems Lead Engineer to plan and facilitate software updates, implement device software licensing and updates and evaluate new technologies and solutions. Serve as escalation point for mobile device issues. Work with Endpoint/Mobility team members to ensure timely resolution of support tickets and service requests. Identify areas for service delivery workflow and business process improvements. Participate in an on-call rotation with mobility and endpoint management engineers. Participate in IT Service Management processes.

The Endpoint Services Architect will be responsible for the architecture of all end user technologies and manage all aspects of Microsoft System Center Configuration Manager & Mobile Device Management implementations. This individual will develop plans & goals for the desktop/mobile device environment, evaluate new technologies, and architect new enterprise solutions while maintaining best practices. The Endpoint Services Architect will also oversee daily tasks and projects performed by the Enterprise Endpoint Management team. KNOWLEDGE AND SKILLS: Please describe any specialized knowledge or skills, which are REQUIRED to perform the position duties. Do not personalize the job description, credentials, or knowledge and skills based on the current associate. List any special education required for this position. EDUCATION: Bachelor Degree or relevant experience YEARS OF EXPERIENCE: Minimum 7yrs experience with Microsoft System Center Configuration Manager in a multi-site, enterprise environment. Minimum 2 years experience with Mobile Device Management (in Tune, AirWatch, JAMF, etc.). Minimum 3+ years in a leadership role. REQUIRED SKILLS AND KNOWLEDGE: •Expert knowledge/experience with System Center Configuration Manager (SCCM) • Expert knowledge of the architecture/design of enterprise desktop deployments/processes • Expert knowledge of computer or network systems hardware and software theory, practice, concepts and technology relevant to organizational vision. • Intermediate knowledge of project management methodology. • Excellent knowledge/experience with Mobile Device Management solutions • Excellent knowledge/experience with desktop operating systems (Windows 7, Windows 10, MacOS) • Excellent knowledge/experience with Active Directory services including; DHCP, DNS, and Group Policy • Excellent knowledge/experience with mobile devices/operating systems (iPhone/iPad, Android) • Excellent knowledge/experience with Office 365 • Intermediate knowledge/experience with scripting technologies (PowerShell) • Knowledge/experience with single sign-on solutions in a healthcare setting (Imprivata) • Great communication skills (verbal & written) to work with novice to advanced users and in communicating technical concepts/information • Experience with technical documentation and the creation of technical documentation • Ability to influence technical direction at the department/enterprise level and across multiple projects or technology areas. • Demonstrate mentoring and coaching skills LICENSES & CERTIFICATIONS: Desired Certifications: • MCSA: Windows 7 and/or Windows 10 Manage all aspects of Microsoft System Center Configuration Manager including system maintenance and updates. Architect, create, and maintain standardized desktop images and software packages. Work closely with the Endpoint Services Engineer to ensure that deployments and patches are configured and working correctly. Maintain reports on the status of the enterprise workstation health/performance to identify problems or trends within the environment. Design and build the Windows OS images. Manage all aspects of the Mobile Device Management implementations. This individual will architect, develop, administer and support mobile devices using MDM. Establish and maintain the BYOD policies and procedures, working closely with IT Security to ensure proper security measures are achieved. Work with the various IT Infrastructure and Epic teams to develop the technical direction and roadmap for all client-side solutions. Liaison and collaborate with the IT business partners to ensure the solutions provided can meet the needs of the business. This individual will identify, evaluate, and recommend new products, technologies, and strategies to improve the operating environment. In doing so, this individual will ensure compliance of client-side computing device security including; data integrity, hard drive encryption, malware/virus protection and other guidelines established by IT Security. Serve as a Domain Administrator for the Microsoft Active Directory Domain. This will include managing and maintaining the various Active Directory services (ADUC, DHCP, DNS, GPO, etc.). Manage the Office 365 environment in conjunction with the Exchange Administrator. Oversight of the daily tasks and projects performed by the Enterprise Endpoint Management team. Verifying that projects for the team are on task and being completed in the appropriate timeframe. Providing expert level support to the team when the situation arises.

To lead environmental staff on a day basis on correct policies and procedures of the department and the facility. KNOWLEDGE AND SKILLS: Please describe any specialized knowledge or skills, which are REQUIRED to perform the position duties. Do not personalize the job description, credentials, or knowledge and skills based on the current associate. List any special education required for this position. EDUCATION: High School Diploma or GED preferred YEARS OF EXPERIENCE: Three years experience in the healthcare Environmental Services field preferably in the role of the shift lead or dispatcher. REQUIRED SKILLS AND KNOWLEDGE: * Require knowledge in use of computer in the areas of inputting data in bed tracking system and the use of e-mail. * Require knowledge in the systems utilized to maintain floors (stripping, finishing buffing hard surfaces) and systems utilized to maintain carpets (extracting, spotting). * Require basic reading, writing, and math skills. * Prefer proficiency in the use of extractors, walk behind scrubbers, burnishers and floor scrubbers. LICENSES & CERTIFICATIONS: CHEST certification within 1 year preferred, but not required. All duties and responsibilities of an ESIII/or UV Tech. 1. Always promotes patient safety. 2. Is knowledgeable of all ES chemicals and procedures. 3. Performs routine and project floor maintenance and refinishing. 4. Can haul trash and operate Autoclave. 5. Fills in for any open cleaning position as needed. Supervises department on weekends. 1. Assigns staff to work areas. 2. Monitors NaviCare to manage discharge cleaning. 3. Carries dispatch pager 53031. 4. Interacts with hospital staff and answers all pages and requests. 5. Reports weekend duties and concerns to all supervisors, operations manager and director. Basic Computer Knowledge. 1. Ability to learn MS Office Outlook for emails. 2. Ability to take and pass required annual Stat Tests. 3. Ability to learn NaviCare system to assign EVS staff to areas and manage discharges. Confidentiality. 1. Is aware of and follows hospital policy and federal regulations regarding patient confidentiality. 2. Is tested annually on Safety and Confidentiality. Other tasks as required and assigned by supervisor.

Thank you for considering IT Concepts dba Kentro, where innovation drives opportunity and collaboration leads to success. Our dynamic community of experts is fully committed to advancing our customers' missions, fostering professional growth, and making a positive impact on our communities. By joining our supportive community, you will find that Kentro is dedicated to your personal and professional development. Together, we can drive meaningful change, spark innovation, and achieve extraordinary milestones. Kentro is hiring an experienced Customer Service Engineer to support our VA-ESOM- End Point Support and Operations Monitoring contract across the United States. The VA is responsible for providing comprehensive onsite and remote support to IT customers across all VA Administrations and special program offices, including direct support of over 340,000 VA employees and thousands of contractors who use government-furnished IT equipment and infrastructure. The VA provides support staff across 100+ CONUS and OCONUS locations, including difficult-to-accommodate locales, such as high cost of living or under-supported economic areas, where VA offices or facilities may be located and require onsite services. A Customer Service Engineer can quickly respond to end-user requests for assistance when existing manuals and scripted responses are insufficient to meet user needs. Must be able to interact with customers, diagnose problems, and lead them through the necessary steps to correct their issues. Must have experience conducting routine system administration tasks and logging data in system admin logs. Location: Cincinnati VA Medical Center Responsibilities: Support the Government with the installation, maintenance, testing, and troubleshooting of computer systems and equipment, ensuring optimal operation and user satisfaction. Assist in delivering both remote and desk-side technical support, responding to IT support tickets, and performing diagnostic and repair activities on both hardware and software components. Aid in setting up and maintaining user accounts, interfacing with other software applications, compiling reports, and responding to customer requests. Assist in the maintenance of Active Directory and other system accounts, support connectivity and client applications, and assist in the configuration and support of local and wide area network services. Monitor open tickets in VA's ServiceNow customer incident ticketing system to ensure adherence to business processes, and any discrepancies identified shall be reported with proposed corrective actions for approval before implementation. The work environment involves both sedentary and active elements, requiring careful handling of electronic components and adherence to safety precautions to prevent injuries or equipment damage. Utilize debugging protocols and processes. Troubleshoot problems and issues identified by customers and implement corrective actions quickly. Facilitate equipment returns, deployments, unboxing, inventorying, and verification. Possessing the physical capability to handle demanding tasks such as lifting equipment up to 50 pounds and bending, twisting, squatting, reaching, climbing, and crawling to navigate through facility spaces to access and repair equipment. Stand and move throughout the work area for prolonged periods. Communication & Interpersonal Skills Active listening: Understand customer needs and concerns fully before responding. Clear verbal and written communication: Explain technical issues in simple, customer-friendly language. Empathy: Show understanding and patience with frustrated or non-technical customers. Relationship building: Develop trust and rapport with customers and colleagues. Professional demeanor: Represent the company with courtesy and confidence in all interactions. Customer-Centric Mindset Proactive attitude: Anticipate customer needs before they escalate into issues. Continuous improvement: Seek feedback to improve both personal performance and customer experience. Ownership: Take responsibility for resolving issues from start to finish. Travel: A Customer Service Engineer may be asked to provide additional support during temporary periods of increased workload, referred to as “surge capacity.” These requests would be discussed and coordinated beforehand and depending on the event, events may require the need to travel for 2 weeks at a time, equating to 12 consecutive days, departing on Monday, and returning on the Friday of the following week. Overtime is not authorized for any work to include this surge capacity. For work related travel, Kentro will pre-pay specific expenses (airfare, and hotel); expenses that are out-of-pocket will require submission of an expense report in accordance with Kentro policy. Expense reimbursements are paid out weekly. Per diem for meals and lodging will be provided for overnight stays based on the GSA Per Diem Rates for that location. Requirements Bachelor's degree in computer science, electronics engineering, or other engineering or technical discipline or 8 years of additional relevant experience may be substituted for education. 2+ years of experience in IT Technical Support, Help Desk or System Administration. Candidates must be able to meet the physical requirements of the role as listed in the . Preferred: Experience in conducting routine system administration tasks and logging data in system admin logs Knowledge on a number of debugging protocols and processes Adept knowledge in IT principles and practices, proficiency with Microsoft Office applications, and a basic understanding of system administration in a Windows environment Clearance requirement: US Citizen or Green card holder Willing and able to get a Public Trust Suitability clearance Must meet updated ID requirements: ******************************************************************************************************************************************************** If you do not currently meet the ID requirements outlined, you must be willing and able to update your current forms of ID in a timely manner to complete the suitability process successfully. Health Requirements: This Kentro position provides on-site support for the Department of Veterans Affairs. The Department of Veterans Affairs has facility-specific vaccination and testing requirements (please see the bulleted examples below). If chosen for this role, candidates may be required to show proof that their vaccinations and testing are current. The Kentro Suitability team will provide guidance on what the facility-specific health requirements for this position are, any documents needed, and how to request reasonable accommodation. Yearly Flu Vaccination Tuberculosis testing with a negative result Vaccination records or titer testing required for Measles Mumps and Rubella (MMR), Hepatitis B, and/or Varicella Benefits The Company We believe in generating success collaboratively, enabling long-term mission success, and building trust for the next challenge. With you as our partner, let's solve challenges, think innovatively, and maximize impact. As a valued member of our team, you have the unique opportunity to work in a diverse range of technology and business career paths, all while supporting our nation and delivering innovative technology solutions. We are a close community of experts that pride ourselves on creating an environment defined by teamwork, dedication, and excellence. We hold three ISO certifications (27001:2013, 20000-1:2011, 9001:2015) and two CMMI ML 3 ratings (DEV and SVC). Industry Recognition Growth | Inc 5000's Fastest Growing Private Companies, DC Metro List Fastest Growing; Washington Business Journal: Fastest Growing Companies, Top Performing Small Technology Companies in Greater D.C. Culture | Northern Virginia Technology Council Tech 100 Honoree; Virginia Best Place to Work; Washington Business Journal: Best Places to Work, Corporate Diversity Index Winner - Mid-Size Companies, Companies Owned by People of Color; Department of Labor's HireVets for our work helping veterans transition; SECAF Award of Excellence finalist; Victory Military Friendly Brand; Virginia Values Veterans (V3); Cystic Fibrosis Foundation Corporate Breath Award Benefits We offer competitive benefits package including paid time off, healthcare benefits, supplemental benefits, 401k including an employer match, discount perks, rewards, and more. We invest in our employees - Every employee is eligible for education reimbursement for certifications, degrees, or professional development. Reimbursement amounts may fluctuate due to IRS limitations. We want you to grow as an expert and a leader and offer flexibility for you to take a course, complete a certification, or other professional growth and networking. We are committed to supporting your curiosity and sustaining a culture that prioritizes commitment to continuous professional development. We work hard; we play hard. Kentro is committed to incorporating fun into every day. We dedicate funds for activities - virtual and in-person - e.g., we host happy hours, holiday events, fitness & wellness events, and annual celebrations. In alignment with our commitment to our communities, we also host and attend charity galas/events. We believe in appreciating your commitment and building a positive workspace for you to be creative, innovative, and happy. Commitment Equal Opportunity Employment & VEVRAA Kentro is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to disability, status as a protected veteran or any other status protected by applicable federal, state or local law. Kentro is strongly committed to compliance with VEVRAA and other applicable federal, state, and local laws governing equal employment opportunity. We have developed comprehensive policies and procedures to ensure our hiring practices align with these requirements. As part of our VEVRAA compliance efforts, Kentro has established an equal opportunity plan outlining our commitment to recruiting, hiring, and advancing protected veterans. This plan is regularly reviewed and updated to ensure its effectiveness. We encourage protected veterans to self-identify during the application process. This information is strictly confidential and will only be used for reporting and compliance purposes as required by law. Providing this information is voluntary and will not impact your employment eligibility. Our commitment to equal employment opportunity extends beyond legal compliance. We are dedicated to fostering an inclusive workplace where all employees, including protected veterans, are treated with dignity, respect, and fairness. How to Apply To apply to Kentro Positions- Please click on the: “Apply for this Job” button at the bottom of this Job Description or the button at the top: “Application.” Please upload your resume and complete all the application steps. You must submit the application for Kentro to consider you for a position. If you need alternative application methods, please email ***************** and request assistance. Accommodations To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable Accommodations may be made to enable qualified individuals with disabilities to perform the essential functions. If you need to discuss reasonable accommodations, please email *****************. #LI-SH1