Customer Support Technician jobs at InEight - 225 jobs

We're Hiring: Data Center Technicians - Mesa, AZ Exiting news! We just opened a brand-new data center in Mesa, AZ and we are on the lookout for talented Data Center Technicians to join our team. Why join us? We're the 3rd largest data center company in the World Hands-on work with cutting-edge technology Growth opportunities in a booming industry If you thrive in a mechanical, electrical fast paced environment, and want to be part of something big, we want to hear from you! Location: Mesa, AZ Apply Now! #nttdata #datacenterjobs #mesa AZ #Phoenix #hiring #growth #joinourteam Make an impact with NTT DATA Join a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion - it's a place where you can grow, belong and thrive. Essential Duties & Responsibilities Develops creative approaches to keep operational costs to a minimum, improve efficiency, and implement new strategies. Systems of responsibility include: Mechanical responsibilities will include chilled water systems and components, HVAC systems such as roof top units, CRAC/CRAH units, and humidification systems. Electrical responsibilities will include electrical/critical power distribution from the Utility/Generator main switchgear through the UPS systems out to the customer load. Fire Life Safety responsibilities will include wet sprinkler systems and pre-action sprinkler systems as well as their associated detection devices. Tests performance of electromechanical assemblies and electronic voltmeters. Reads blueprints, schematics, diagrams, or technical order to determine methods and sequences of processes. Inspects parts for surface defects. Installs electrical or electronic parts and hardware in housings or assemblies, using hand tools. Aligns, fits or assembles component parts, using hand or power tools. Operates, monitors, maintains, and responds to abnormal conditions in facilities systems. Areas include: Mechanical, Electrical, Fire Life Safety, and Building Monitoring and Control Analyzes systems to ensure best practices for both internal and external customers Provides feedback to DCO Engineering on the effectiveness of existing standards and processes Works with contractors and consultants to review quality assurance for all system expansions, corrections, and upgrades Works with the CF Ops Lead Technician to track and complete an aggressive preventive and predictive maintenance program Ensures data center operates at maximum operational efficiency, including analyzing existing operating conditions, recommending new technologies and improving overall efficiency, and cost reduction. Manages systems to avoid unplanned customer-impacting events Works with CF Ops Lead Technician to determine maintenance requirements for mechanical, electrical, and fire life safety systems. Performs other duties as assigned Regular, predictable attendance is essential to satisfactory performance. Knowledge, Skills & Abilities Regular, predictable attendance is essential to satisfactory performance. Knowledge of NEC, NFPA 70E, NFPA 72, NFPA 25, and compliance issues as well as building codes in regard to fire life safety Current knowledge in industrial safety best practices (i.e. lockout/tag out, arc flash protection, OSHA and state regulations) Familiarity with data trending / tracking and analysis and the ability to utilize a PC based integrated critical monitoring systems Ability to process Hands and Eye requests as required i.e., Tape Rotation, Rack and Stack of equipment, inventory hardware, power cycle devices, patch cable install/removal Demonstrated hands-on experience installing, maintaining, and/or troubleshooting large commercial and industrial systems including: Chilled Water Systems Large Centrifugal Chillers Cooling Towers Heat Exchangers Water Treatment Systems VFD's and Pumps HVAC equipment CRAC/CRAH's Humidification Systems Water heaters Water/Air filters BMS and PLC Controls Emergency Standby Diesel Generator Systems Fuel/Oil systems, 480/277 and 208/120 electrical generation and distribution Static UPS Systems Double Interlock Pre-Action Systems Excellent communication skills, both written and oral Proficient with MS Office Suite (Word, Excel, PowerPoint, Project) Ability to communicate effectively with customers and internal staff and effectively work in team environment Ability to coordinate, supervise, and communicate with contractors who perform maintenance or upgrade work on these systems. Ability to learn quickly and address issues as they arise during normal working hours or after hours. Ability to operate in and promote a rigorous process-driven team environment Ability to logically analyze and solve problems Ability to effectively multi-task multiple projects Ability to operate Hand and Machine Tools (hammer, drill, saw, etc.) Ability to operate electrical tools such as a multi-meter or infrared camera Ability to operate a forklift Regular, predictable attendance is essential to satisfactory performance. Must be able to work on a shift which may require nights, holidays, and some weekends. WORK HOURS/SHIFT: Monday-Friday 7:00am-3:30pm | Dayshift Possess critical thinking and complex problem-solving skills Physical Requirements Primarily walking, standing, and bending with some sitting. Ability to communicate effectively with verbal, visual and listening skills Close visual work on a computer terminal. Dexterity of hands and fingers to operate any required equipment as well as to operate computer keyboard, mouse, and other technical instruments. Able to lift and carry heavy equipment, up to 50 pounds. Ability to climb ladders and work on raised platform. WORK CONDITIONS Data Center environment with varying temperatures and loud noises. Potential extensive daily usage of workstation or computer. Must work on-site; no telecommuting permitted. Special Requirements Must be willing to be part of the after-hours notification and escalation protocol. Must work on-site; no telecommuting permitted. This position requires work to be done onsite at a data center facility and may require use of a personal mobile device. A monthly stipend will be provided to cover expenses incurred for using a personal device, if applicable. NTT Global Data Centers Americas, Inc. offers competitive compensation based on experience, education, and location. Hourly base salary for this position is $33.90 - $50.90 and is eligible for overtime pay in accordance to local state and federal ‘Wage and Hour' requirements. All regular full-time employees are eligible for an annual bonus; payout is dependent upon individual and company performance. Employees receive paid time-off, medical, dental, and vision benefits, life and supplemental insurance, short-term and long-term disability, flexible spending account, and 401k retirement plan to create a rich Total Rewards package. Workplace type: On-site Working About NTT DATA NTT DATA is a $30+ billion business and technology services leader, serving 75% of the Fortune Global 100. We are committed to accelerating client success and positively impacting society through responsible innovation. We are one of the world's leading AI and digital infrastructure providers, with unmatched capabilities in enterprise-scale AI, cloud, security, connectivity, data centers and application services. Our consulting and industry solutions help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have experts in more than 50 countries. We also offer clients access to a robust ecosystem of innovation centers as well as established and start-up partners. NTT DATA is part of NTT Group, which invests over $3 billion each year in R&D. Equal Opportunity Employer NTT DATA is proud to be an Equal Opportunity Employer with a global culture that embraces diversity. We are committed to providing an environment free of unfair discrimination and harassment. We do not discriminate based on age, race, colour, gender, sexual orientation, religion, nationality, disability, pregnancy, marital status, veteran status, or any other protected category. Join our growing global team and accelerate your career with us. Apply today. Third parties fraudulently posing as NTT DATA recruiters NTT DATA recruiters will never ask job seekers or candidates for payment or banking information during the recruitment process, for any reason. Please remain vigilant of third parties who may attempt to impersonate NTT DATA recruiters-whether in writing or by phone-in order to deceptively obtain personal data or money from you. All email communications from an NTT DATA recruiter will come from *************** email address. If you suspect any fraudulent activity, please contact us .

_corporate_fare_ Google _place_ Austell, GA, USA; Papillion, NE, USA; +12 more; +11 more **Early** Experience completing work as directed, and collaborating with teammates; developing knowledge of relevant concepts and processes. _info_outline_ XThis role is not eligible for U.S. immigration sponsorship.Note: By applying to this position you will have an opportunity to share your preferred working location from the following: **Austell, GA, USA; Papillion, NE, USA; Council Bluffs, IA, USA; Clarksville, TN, USA; New Albany, OH, USA; The Dalles, OR, USA; Reston, VA, USA; Las Vegas, Nevada, USA; Lenoir, NC, USA; Moncks Corner, SC 29461, USA; Pryor Creek, OK 74361, USA; Reno, NV, USA; Bridgeport, AL, USA** . **Minimum qualifications:** + Experience with performing component-level repairs and troubleshooting on technical equipment. + Experience diagnosing and troubleshooting one of the following: operating systems, computer/server hardware, or networking protocols. + Ability to lift/move 50lb (23kg) of equipment and ability to exert yourself physically over extended periods of time, including frequent bending, kneeling, climbing, pushing/pulling and lifting. + Must have the ability to work non-standard hours, including working weekends, night shifts, holidays and on shift-based schedules as required. + Ability to travel up to 70% of the time. **Preferred qualifications:** + Bachelor's degree or equivalent practical experience. + Completion of the online Google IT Support Professional Certificate program. + 2 years of experience diagnosing and troubleshooting one of the following: operating systems and computer/server hardware or networking protocols. + Experience with performing component-level repairs and troubleshooting on IT equipment or in a similar role (e.g., Systems Administration, Network Deployment Engineer, Help Desk Technician, etc). + Experience working within a data center or network operation center environment. + Ability to collaborate and partner with teams to overcome issues, and to adapt to changes in a dynamic work environment. **About the job** Google isn't just a software company. The Hardware Operations team is responsible for monitoring the physical infrastructure behind Google's powerful search technology. As an Operations Technician, you'll install, configure, test, troubleshoot and maintain hardware (like servers and its components) and server software (like Google's Linux cluster). You'll also take on the configuration of more complex components such as networks, routers, hubs, bridges, switches and networking protocols. You'll participate in or lead small project teams on larger installations and develop project contingency plans. A typical day involves manual movement and installation of racks, and while it can sometimes be physically demanding, you are excited to work with infrastructure that is at the of computer technology. The AI and Infrastructure team is redefining what's possible. We empower Google customers with breakthrough capabilities and insights by delivering AI and Infrastructure at unparalleled scale, efficiency, reliability and velocity. Our customers include Googlers, Google Cloud customers, and billions of Google users worldwide. We're the driving team behind Google's groundbreaking innovations, empowering the development of our AI models, delivering unparalleled computing power to global services, and providing the essential platforms that enable developers to build the future. From software to hardware our teams are shaping the future of world-leading hyperscale computing, with key teams working on the development of our TPUs, Vertex AI for Google Cloud, Google Global Networking, Data Center operations, systems research, and much more. The US base salary range for this full-time position is $73,500-$103,000 + bonus + equity + benefits. Our salary ranges are determined by role, level, and location. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. Your recruiter can share more about the specific salary range for your preferred location during the hiring process. Please note that the compensation details listed in US role postings reflect the base salary only, and do not include bonus, equity, or benefits. Learn more aboutbenefits at Google (************************************* . **Responsibilities** + Deploy and operate new data center infrastructure across projects or functions. Repair, fix, and perform preventative maintenance on equipment, servers, machines, or infrastructure based on identified issues with defined solutions and limited guidance. + Report issues and follow data center procedures to troubleshoot and diagnose straightforward issues with equipment or infrastructure as they arise, and applying the resources needed to resolve identified issues. + Maintain the security and integrity of data, track various forms of media to check for standard data security issues (e.g., data was not properly erased) handled in accordance with Google security standards. + Disassemble specific equipment that has reached its end-of-life via part replacement or maintenance, in a team setting. + Travel up to 70% of the time to serve as remote and on-site support for deployment of new cloud capacity and technologies with customers. Information collected and processed as part of your Google Careers profile, and any job applications you choose to submit is subject to Google'sApplicant and Candidate Privacy Policy (./privacy-policy) . Google is proud to be an equal opportunity and affirmative action employer. We are committed to building a workforce that is representative of the users we serve, creating a culture of belonging, and providing an equal employment opportunity regardless of race, creed, color, religion, gender, sexual orientation, gender identity/expression, national origin, disability, age, genetic information, veteran status, marital status, pregnancy or related condition (including breastfeeding), expecting or parents-to-be, criminal histories consistent with legal requirements, or any other basis protected by law. See also Google's EEO Policy (******************************************************* ,Know your rights: workplace discrimination is illegal (**************************************************************************** ,Belonging at Google (******************************** , and How we hire (**************************************** . If you have a need that requires accommodation, please let us know by completing our Accommodations for Applicants form (*************************************** . Google is a global company and, in order to facilitate efficient collaboration and communication globally, English proficiency is a requirement for all roles unless stated otherwise in the job posting. To all recruitment agencies: Google does not accept agency resumes. Please do not forward resumes to our jobs alias, Google employees, or any other organization location. Google is not responsible for any fees related to unsolicited resumes. Google is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. See also ******************************* and ************************************************************* If you have a need that requires accommodation, please let us know by completing our Accommodations for Applicants form: ***************************************

Apply share * link Copy link * email Email a friend info_outline XThis role is not eligible for U.S. immigration sponsorship.Note: By applying to this position you will have an opportunity to share your preferred working location from the following: Austell, GA, USA; Papillion, NE, USA; Council Bluffs, IA, USA; Clarksville, TN, USA; New Albany, OH, USA; The Dalles, OR, USA; Reston, VA, USA; Las Vegas, Nevada, USA; Lenoir, NC, USA; Moncks Corner, SC 29461, USA; Pryor Creek, OK 74361, USA; Reno, NV, USA; Bridgeport, AL, USA. Minimum qualifications: * Experience with performing component-level repairs and troubleshooting on technical equipment. * Experience diagnosing and troubleshooting one of the following: operating systems, computer/server hardware, or networking protocols. * Ability to lift/move 50lb (23kg) of equipment and ability to exert yourself physically over extended periods of time, including frequent bending, kneeling, climbing, pushing/pulling and lifting. * Must have the ability to work non-standard hours, including working weekends, night shifts, holidays and on shift-based schedules as required. * Ability to travel up to 70% of the time. Preferred qualifications: * Bachelor's degree or equivalent practical experience. * Completion of the online Google IT Support Professional Certificate program. * 2 years of experience diagnosing and troubleshooting one of the following: operating systems and computer/server hardware or networking protocols. * Experience with performing component-level repairs and troubleshooting on IT equipment or in a similar role (e.g., Systems Administration, Network Deployment Engineer, Help Desk Technician, etc). * Experience working within a data center or network operation center environment. * Ability to collaborate and partner with teams to overcome issues, and to adapt to changes in a dynamic work environment. About the job Google isn't just a software company. The Hardware Operations team is responsible for monitoring the physical infrastructure behind Google's powerful search technology. As an Operations Technician, you'll install, configure, test, troubleshoot and maintain hardware (like servers and its components) and server software (like Google's Linux cluster). You'll also take on the configuration of more complex components such as networks, routers, hubs, bridges, switches and networking protocols. You'll participate in or lead small project teams on larger installations and develop project contingency plans. A typical day involves manual movement and installation of racks, and while it can sometimes be physically demanding, you are excited to work with infrastructure that is at the of computer technology. The AI and Infrastructure team is redefining what's possible. We empower Google customers with breakthrough capabilities and insights by delivering AI and Infrastructure at unparalleled scale, efficiency, reliability and velocity. Our customers include Googlers, Google Cloud customers, and billions of Google users worldwide. We're the driving team behind Google's groundbreaking innovations, empowering the development of our AI models, delivering unparalleled computing power to global services, and providing the essential platforms that enable developers to build the future. From software to hardware our teams are shaping the future of world-leading hyperscale computing, with key teams working on the development of our TPUs, Vertex AI for Google Cloud, Google Global Networking, Data Center operations, systems research, and much more. The US base salary range for this full-time position is $73,500-$103,000 + bonus + equity + benefits. Our salary ranges are determined by role, level, and location. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. Your recruiter can share more about the specific salary range for your preferred location during the hiring process. Please note that the compensation details listed in US role postings reflect the base salary only, and do not include bonus, equity, or benefits. Learn more about benefits at Google. Responsibilities * Deploy and operate new data center infrastructure across projects or functions. Repair, fix, and perform preventative maintenance on equipment, servers, machines, or infrastructure based on identified issues with defined solutions and limited guidance. * Report issues and follow data center procedures to troubleshoot and diagnose straightforward issues with equipment or infrastructure as they arise, and applying the resources needed to resolve identified issues. * Maintain the security and integrity of data, track various forms of media to check for standard data security issues (e.g., data was not properly erased) handled in accordance with Google security standards. * Disassemble specific equipment that has reached its end-of-life via part replacement or maintenance, in a team setting. * Travel up to 70% of the time to serve as remote and on-site support for deployment of new cloud capacity and technologies with customers.

:** InEight is a leader in construction project controls software, empowering over 850 companies taking on challenging projects in industries including construction and engineering; transportation infrastructure; mining; water; power and renewables; and oil, gas and chemical. Uniquely suited to capital construction and other complex work, our integrated modular software manages projects with over $1 trillion globally. Based in Scottsdale, Arizona, InEight supports a remote work model with employees working throughout the United States, Canada, Australia, Sri Lanka and Europe. InEight, an ISO 9001:2015-registered company, is a subsidiary of Kiewit Corporation (Kiewit). Kiewit, through its subsidiaries, is one of North America's largest and most respected construction and engineering organizations. InEight is a fast-paced, innovative company comprised of high-energy teams of self-starters playing integral roles in shaping the future of capital projects around the world. Our industry-leading solutions, dedicated employees, and proven leadership team provide a solid foundation to support our continued growth and success. We offer our fulltime employees a comprehensive benefits package that's among the best in our industry, including top-tier medical, dental and vision plans covering eligible employees and dependents, voluntary wellness and employee assistance programs, life insurance, disability, retirement plans with matching, and generous paid time off. **Position Summary:** The Customer Product Support position provides a great opportunity to become a product expert while providing support to our customers. Duties include taking inbound calls, providing functional support, troubleshooting, case management and providing overall support for InEight's product software suite. The customers who work with you will end up as raving fans, because of your capability and your empathy. You'll have a proven processes to guide you, along with the guidance of your peers and other industry professionals when you need it, and autonomy to make decisions on your own. ***This is a remote position.** **Job Responsibilities:** + Gather complete information from customers, document steps taken, researches the knowledgebase for known solutions, isolates cause and takes restorative actions while minimizing disruption to the customer's business operation. + Acquire and maintain a strong functional working knowledge of InEight's core products, with emphasis on the customer support aspect. + Have the ability to walk customers through complex construction workflows specific to capital projects and other construction related projects. + Provide functional support with project estimates and budget controls. + Monitor and respond to customers inquires through InEight's ticketing system in a timely manner. + Act with an appropriate sense of urgency and follows up with customers to ensure issues are resolved to the customer's satisfaction. + Facilitate remote meetings with customers and/or internal resources for troubleshooting and information gathering when necessary. + Ability to adhere to customer SLA's and escalate as needed. + Will be required to participate in the on-call rotation, 1 week every 2 months 24/7 support. **Requirements:** + At least one year of prior software application developement or support and troubleshooting experience required + Experience with Microsoft Office Suite of products and operating systems, experience with Excel Macro preferred + Experience using Bluebeam and Adobe preferred + Understanding and application of API integrations preferred + Bug tracking experience required, Azure DevOps preferred + Case tracking experience required, Service Now preferred + Customer communication via phone and/or video required + SaaS trouble shooting experience is ideal + Deductive logic, complex problem solving and excellent trouble shooting skills + Self-directed, able to prioritize and effectively handle many incidents at a time + Exceptional customer service, organizational, and time management skills + Excellent written and verbal communication skills + A positive, willing and able attitude InEight Inc. is an Equal Opportunity Employer, (EOE) and will consider all applications without regard to race, marital status, sex, age, color, religion, national origin, veteran status, disability or any other characteristic protected by law. \#InEight #LI-Remote

At Kidwell, we are passionate about technology. We thrive in a fast-paced environment where customer service is part of our DNA. We strive every day to leave a positive impact on our customers while building a strong team who knows how to leverage technology to challenge the status quo. We are currently accepting applications for an IT Systems Engineer to assist in supporting our technical team and clients. We are looking for highly motivated individuals who work well in both individual and team situations. We practice both remote and onsite technical support to help support our accounts. The IT Systems Engineer is responsible for incident management and front-line customer service. These responsibilities include base-level knowledge of many types of technologies and providing issue ownership and clean hand-offs to ensure superior customer satisfaction. Our staff is offered challenging opportunities to work in a wide variety of technical environments, allowing us to work with many types of systems and technology solutions. Our team structure allows us to provide a supportive environment, encouraging career growth for our engaged staff. Kidwell Core Values At Kidwell, our core values make us who we are and show in everything we do; Led by passion, we believe our everyday jobs contribute to something bigger than ourselves. We pride ourselves in our creativity, but also in the effective solutions we create that bring value to our customers. Our employees act like owners, who take initiatives to lead and are treated like family. We are relentless and see work ethic and accountability as the baseline in the pursuit of excellence. What You'll Do- * Provide the first line of technical support on site for our clients. * Perform customer service duties, including remote, telephonic, and onsite support. * Respond to inquiries from users and help resolve both software and hardware problems. * Assist in scheduling and dispatch of technicians and engineers. * Assist in diagnosing technical Tier 1, Tier 2 support issues in a timely manner. * Assist in maintaining documentation for internal and external networks. * Provide accurate and timely logging of problems and resolutions in appropriate systems. * Deploy PC's and other IT equipment, as needed. * Assist with inventory tracking. * Help with tools and scripting within our tool set. Do You Have What it Takes? * Excellent problem-solving skills * Must be self-motivated. * Extensive knowledge of PC hardware and software * Experience in Windows OS (Windows 10/11) * Knowledge of server operating systems (Windows Server, 2012R2, 2016, 2019 and 2022) * Basic understanding of LAN / WAN technologies * Superior customer service and communication skills - ability to effectively communicate with both technical and non-technical users. * Ability to thrive and help foster a positive team environment. * Ability to multitask; prioritize and accomplish all given tasks in a timely manner. * Escalate problems to appropriate teams where needed. Position Suggested Requirements: * Bachelor's or Associate's Degree in related field or equivalent experience required * 2+ Years Service Desk experience or equivalent troubleshooting experience * CompTIA A+, Microsoft MTA preferred, but not required This position offers a competitive salary and career development potential. We encourage and even pay for certifications and trainings. We also offer health, dental, life, and disability insurance along with paid vacation, holidays, sick leave, flexible scheduling, maternity/paternity leave, clothing allowance, and 401k with company match.

TELCOR Inc, a nationally recognized provider of health care software, is looking for an energetic, focused and motivated team member for the TELCOR Revenue Cycle Management product (RCM) line. Along with the exciting, challenging and rewarding aspects of the position, TELCOR offers the opportunity to branch out of a traditional work setting and into an environment where an individual is valued, encouraged to grow and is a contributor to the future development of the company. This role requires the employee to work in our office in Lincoln, NE. The Service Analyst is responsible for providing excellent service for all TELCOR customers, both internal and external. Primary responsibilities include providing support and education for TELCOR's RCM product line in response to customer inquiries; escalating issues as appropriate, participating and managing customer and TELCOR projects under supervision. Additional responsibilities include updating and maintaining product specifications; developing, maintaining, and updating processes and procedures; developing and maintaining operational product knowledge; participation in customer version upgrades and subsequent release activities. Requirements * Must be well versed in medical terminology; knowledge of healthcare billing preferred * Experience with workflow analysis, data analysis, testing, documentation of procedures * Experience with implementation and/or service of health care information systems preferred * Knowledge of principles and processes for providing customer service * Must have Bachelor's degree or Associates, plus relevant experience * PC literate - must know Windows operating system environments and office tools; e.g., Word, Excel * Fluent in written and spoken English (North America) language * Participate in on-call rotation for RCM service customers * Occasional travel to customer sites for service activities when required TELCOR is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status, or any other characteristic protected by law. All trademarks, service marks, trade names, trade dress, product names and logos appearing herein are the property of their respective owners. Microsoft and Excel are either registered trademarks or trademarks of Microsoft Corporation in the United States and/or other countries.

360 IT Professionals is a Software Development Company based in Fremont, California that offers complete technology services in Mobile development, Web development, Cloud computing and IT staffing. Merging Information Technology skills in all its services and operations, the company caters to its globally positioned clients by providing dynamic feasible IT solutions. 360 IT Professionals work along with its clients to deliver high-performance results, based exclusively on the one of a kind requirement. Our services are vast and we produce software and web products. We specialize in Mobile development, i.e. iPhone and Android apps. We use Objective C and Swift programming languages to create native applications for iPhone, whereas we use Android Code to develop native applications for Android devices. To create applications that work on cross-platforms, we use a number of frameworks such as Titanium, PhoneGap and JQuery mobile. Furthermore, we build web products and offer services such as web designing, layouts, responsive designing, graphic designing, web application development using frameworks based on model view controller architecture and content management system. Our services also extend to the domain of Cloud Computing, where we provide Salesforce CRM to effectively manage one's business and ease out all the operations by giving an easy platform. Apart from this, we also provide IT Staffing services that can help your organization to a great extent as you can hire highly skilled personnel's through us. We make sure that we deliver performance driven products that are optimally developed as per your organization's needs. Take a shot at us for your IT requirements and experience a radical change. Title: PC Support Technician Location: Omaha, NE Duration: Long Term (2 Years+) / Full Time Job Description : 2 to 5 years in a Technical Voice Support/Service Desk environment in a corporate environment Be the first point of contact for the end users for all technical issues/ service requests Create incident and service requests Provide troubleshooting and technical support via phone, web based tools and email Provide Voice based and remote Technical Support to end users for all standard desktop issues Resolve /troubleshoot, resetting password etc Desired Skill Sets: Fluent in Spoken English Language Strong written English and interpersonal skills Strong understanding of Windows and MAC operating systems and Applications related Troubleshooting skills (Microsoft Outlook, MS Office, Word, Excel, and PowerPoint) Must have strong experience in comprehending user requests and carrying out required technical support through remote support tools Experience in Troubleshooting Desktop / Laptop / Printers / Scanners / PDA's / iPad / iPhone/ Peripherals / Generic PC Software's Must excel in a fast-paced, agile environment where critical thinking and strong problem solving skills are required for success. Mist have prior experience in managing service desk support and knowledge of a industry leading service desk management tool/Ticketing systems Additional Information Thanks | Preeti Nahar | Sr. Talent & Client Acquisition Specialist | 360 IT PRO Solutions.|510-254-3300 Ext 825

We help Procurement and Recruiting departments faced with the challenge of filling multiple IT-related openings for either long-term employment, or short-term projects. They need to find reliable candidates, with the right expertise, quickly and at the right cost to enable their company to remain competitive, and to increase profit and efficiency. Stefanini provides the IT contract resources you need to implement crucial projects, handle short-term assignments, or fulfill long-term placements. Our IT staffing services free you from the challenges of finding, recruiting, training and retaining high-quality professional staff, and allow you to focus on managing your business growth. We provide the ongoing skill development to ensure that professionals placed at your site are trained in leading technologies to support your information technology hardware, software, and network infrastructure. Augment your staff for short or long-term engagements, or for specialized expertise on specific projects. We have more than 25 years of staffing industry knowledge and can provide you with superior candidates to match your technical and professional needs. Job Description The successful candidate will act as the first point of contact to all First Data employees and consultants needing IT support. The selected candidate will diagnose and resolve Desktop/Laptop/Printer hardware and software issues. Incumbents will utilize multiple software applications to fulfill support requests, and utilize the data from incoming calls, chats and e-mails to identify opportunities for self-service/automation in order to drive down call volume into the Helpdesk to resolve customer issues more efficiently. Qualifications Experience with Microsoft Office/Exchange, Active Directory, Active Roles, VMWare helpful. Experience in problem solving, and software installs remotely using LANDesk helpful. Experience with troubleshooting PC/Laptop/Printer, hardware and software issues. Experience with troubleshooting SSL VPN, Cisco VPN, and RSA VPN token connection issues. Proven ability to completely and accurately log and maintain ALL issues/requests using CA Service Desk (a ticket tracking software). Experience and proven ability to proactively seek opportunities for self-service/automation, thus driving down call volume into the helpdesk. Additional Information Work Schedule: Night Shift

This position will provide first-line IT support for all VirTra employees and locations, including but not limited to the following: First response, prioritization, resolution and escalation of staff IT ticket requests, regular maintenance and upgrades to desktops, laptops, printers, and other network equipment. Maintain up-to-date documentation and KB articles. Manage and Maintain user accounts in both on-premises and cloud-based systems. Ensure that hardware and software systems work as expected. Essential Functions: * Provide technical support and training to staff via the IT ticketing system, IT management tools, Microsoft Teams, and in person. Create detailed KB articles on troubleshooting steps and resolutions. * Work is well documented and completed in a timely manner. * Troubleshooting hardware and software issues on multiple platforms including: * End User devices, including desktops, laptops, printers, IP phone system and some cell phones. Includes staff and device onboarding/offboarding, troubleshooting connectivity, patching, maintenance, system and application support for corporate approved programs. * Working with the IT director and IT administrator to understand and troubleshoot enterprise level storage systems, staff RBAC privileges, and how they function and are used by staff within the corporation. * Networking Equipment - This position will work with the IT team to understand data flow through the organization; how to install, configure and troubleshoot various network issues and escalate when necessary. * VOIP telephony systems - This includes phone systems and PBX server, as well as contacting the various telephony vendors in case of an outage situation. * Support various on-premises and cloud-based enterprise software implementations including installations, configurations, ongoing support and maintenance. * Work with the IT director to plan, purchase, configure, track and document IT related hardware, software and other assets for IT related tickets and projects. * Be available to work during normal IT workdays and IT maintenance windows as needed. * Maintenance windows are typically scheduled as needed during evening and weekends to minimize staff impact and downtime. * Comply with department ISO 9001 processes and company quality policy * Manage and log time worked daily by project code * Provide miscellaneous support to other departments, as needed * Performs other duties as assigned Competencies: * Strong IT helpdesk skills, customer service and relational/people/soft skills * Detail-oriented and self-motivated * Speedily and successfully complete IT tickets and varied tasks * Problem solving * Communication Proficiency * Able to organize and prioritize multiple tasks * Able to grasp and learn new IT concepts and systems quickly * Able to diligently work alone and as a member of the IT team and corporate team. * Able to work efficiently and contribute to improving the efficiency of the IT team and IT operations. Knowledge, skills and abilities: * Desktop, laptop, printer, IP phone & some smartphone support including Windows, some Apple, and some Android operating systems * Microsoft 365, Exchange Online, SharePoint Online, SharePoint Lists and Active Directory * Enterprise software installation, support and troubleshooting including Epicor, SolidWorks, PC-DMIS, Adobe Cloud, Salesforce and others preferred * Enterprise hardware support and installation including desktops, laptops, printers and other devices. * Ability to build and optimize Desktop PCs from motherboards, GPUs and other components preferred * Ubiquiti Switches and WiFi Access points, Switchvox PBX and Fortinet Firewalls preferred * Some experience with NAS and SAN enterprise storage systems preferred * Experience with manufacturing, content development and/or software design environments preferred Physical Demands: While performing the duties of this job, the employee is regularly required to talk or listen. Frequently the employee will be required to stand; walk; sit and use hands or fingers, handle or feel; and reach with hands and arms. Working with basic hand and machine tools as well as small parts which require visual acuity and hand/eye coordination. Requires ability to work on items repetitively and sit for long periods of time. See details of objects that are less than a few feet away. Understand the speech of another person and speak clearly so listeners can understand. Ability to occasionally lift up to 50 lbs. Education and Experience: * Associates degree in a related field such as information systems, computer science and/or 2 to 3 years equivalent experience in a related IT field. * CompTIA A+, Network+, MCSE, CCNA or equivalent certification, preferred * Knowledge of and respect for Firearm Safety, preferred Additional Requirements: * Full time position consisting of 40+ hours per week; normal hours of operation are Monday through Friday, 8:00am to 5:00pm. This position may require long hours and weekend work due to projects, production, rework or customer deadlines. * Pre-employment drug test and background test VirTra is an Equal Opportunity Employer that does not discriminate on the basis of actual or perceived race, color, creed, religion, national origin, ancestry, citizenship status, age, sex or gender (including pregnancy, childbirth and pregnancy-related conditions), gender identity or expression (including transgender status), sexual orientation, marital status, military service and veteran status, physical or mental disability, genetic information or any other characteristic protected by applicable federal, state or local laws. Apply Now

The Service Desk is critical to the success of our IT organization. Increasingly, our customers demand the delivery of a world-class service; our delivery of that service can be the difference between success and failure for our customers. All Service Desk Technicians are responsible for providing technical assistance and support related to computer systems, hardware, or software. Utilizing the CA Service Desk application, technicians triage, troubleshoot, diagnose and resolve IT related support issues and dispatch and monitor incident and service tickets as necessary (i.e. software applications, hardware support, executive support services, etc.). They log and track all requests for assistance, respond to queries, run diagnostic programs, isolate problems, and determine and implement client focused solutions. The following responsibilities and core skills are expected for every Service Desk Technician: • Provide technical assistance and support for incoming queries and issues related to computer systems, software, and hardware • Respond to queries either in person or over the phone • Respond to email messages for customers seeking help • Ask questions to determine nature of problem • Walk customer through problem-solving process • Support of disaster recovery solutions • Acts as liaison between business communities and IT • Document all Service activity and system maintenance documentation in CA Service Desk Manager • Communication with customers is required: keeping them informed of incident progress, notifying them of impending changes or agreed outages • Improve customer service, perception, and satisfaction • Fast turnaround of customer requests • Ability to work in a team and communicate effectively • Work with other Service Delivery teams to ensure requests are routed to the proper resource in order to be resolved quickly and efficiently • Appropriately escalate service requests that require higher levels of technical support • Stay current with system information, changes and updates Qualifications KNOWLEDGE, SKILLS, & ABILITIES: • Associate or bachelor's degree in computer science or a minimum of 4 years of equivalent work experience working within a help or service desk environment • Working knowledge of a range of remote administration and diagnostic utilities • Experience working in an ITIL-driven environment with working knowledge of ITIL principles and processes • Extensive application support experience and knowledge with Microsoft's entire suite of products, including Outlook/Exchange • Exceptional knowledge of Microsoft Operating Systems • Exceptional knowledge of Microsoft Office Suite including assisting on Office 365 issues towards resolution • Strong knowledge of CA Service Desk ticketing system • Strong knowledge of BMC Remedy ticketing system • Ability to independently troubleshoot new technologies as they emerge (including software) • Proven track record of being detail oriented, with outstanding follow-through • Able to effectively interact with all levels of the organization • Excellent oral and written communication skills • Ease in learning new skills or enhancing existing skills • Expert planning and organizing • Expert problem-solving skills, identifying the root cause of a problem • Always customer focused for all service delivery activities • Flexible and adaptable • Attention to detail • Ability to maintain their cool in a stressful environment Additional Information All your information will be kept confidential according to EEO guidelines.

The Service Desk is critical to the success of our IT organization. Increasingly, our customers demand the delivery of a world-class service; our delivery of that service can be the difference between success and failure for our customers. All Service Desk Technicians are responsible for providing technical assistance and support related to computer systems, hardware, or software. Utilizing the CA Service Desk application, technicians triage, troubleshoot, diagnose and resolve IT related support issues and dispatch and monitor incident and service tickets as necessary (i.e. software applications, hardware support, executive support services, etc.). They log and track all requests for assistance, respond to queries, run diagnostic programs, isolate problems, and determine and implement client focused solutions. The following responsibilities and core skills are expected for every Service Desk Technician: • Provide technical assistance and support for incoming queries and issues related to computer systems, software, and hardware • Respond to queries either in person or over the phone • Respond to email messages for customers seeking help • Ask questions to determine nature of problem • Walk customer through problem-solving process • Support of disaster recovery solutions • Acts as liaison between business communities and IT • Document all Service activity and system maintenance documentation in CA Service Desk Manager • Communication with customers is required: keeping them informed of incident progress, notifying them of impending changes or agreed outages • Improve customer service, perception, and satisfaction • Fast turnaround of customer requests • Ability to work in a team and communicate effectively • Work with other Service Delivery teams to ensure requests are routed to the proper resource in order to be resolved quickly and efficiently • Appropriately escalate service requests that require higher levels of technical support • Stay current with system information, changes and updates Qualifications KNOWLEDGE, SKILLS, & ABILITIES: • Associate or bachelor's degree in computer science or a minimum of 4 years of equivalent work experience working within a help or service desk environment • Working knowledge of a range of remote administration and diagnostic utilities • Experience working in an ITIL-driven environment with working knowledge of ITIL principles and processes • Extensive application support experience and knowledge with Microsoft's entire suite of products, including Outlook/Exchange • Exceptional knowledge of Microsoft Operating Systems • Exceptional knowledge of Microsoft Office Suite including assisting on Office 365 issues towards resolution • Strong knowledge of CA Service Desk ticketing system • Strong knowledge of BMC Remedy ticketing system • Ability to independently troubleshoot new technologies as they emerge (including software) • Proven track record of being detail oriented, with outstanding follow-through • Able to effectively interact with all levels of the organization • Excellent oral and written communication skills • Ease in learning new skills or enhancing existing skills • Expert planning and organizing • Expert problem-solving skills, identifying the root cause of a problem • Always customer focused for all service delivery activities • Flexible and adaptable • Attention to detail • Ability to maintain their cool in a stressful environment Additional Information All your information will be kept confidential according to EEO guidelines.

The Technical Support Specialist will be the one our employees turn to for timely, effective and helpful technical IT support. As a key member of the IT Infrastructure team, you will provide first-line assistance to end users' technical support requests, as you gather information and perform expert trouble shooting. You will also be responsible for installing and/or configuring systems and peripherals. This position may require occasional evening and weekend hours Key Job Responsibilities: Act as the first line of support for incoming technical problems/issues. Assist with troubleshooting peripherals such as monitors, printers, etc. Support AV equipment and conference room equipment. Assist with IT projects as needed. Create documentation for knowledge base system. Help maintain IT equipment inventory. Manage and track technical support requests. Participate in occasional after-hours technical support. Provide input to enhance our technical support needs. Attend and participate in regular department meetings. Ability to lift up to 50lbs. Perform other duties as assigned. Qualifications: Associate's degree in information systems or relevant experience. 3+ years of experience with Windows. 3+ years of IT Support utilizing ticketing systems. 3+ years of experience with Microsoft Office. 1+ years of experience with MDM platforms such as JAMF, Intune, and Manage Engine. 1+ years of experience supporting conference room equipment and corporate printers. Preferred qualifications: Bachelors' degree in information systems or relevant experience. Active Directory and Office 365 experience. Ability to foster profession relationships with end-users, management, and executives. Passion for continually developing technical skills. Commitment to promoting a high standard of customer service. Ability to work across multiple organizations in a fast paced, smaller company environment. At Array Tech, Inc., we strive to lead with our culture, and believe that our people are a key enabler of our future state. Our total rewards philosophy supports Array's ability to attract, develop, and retain our employees. We offer competitive compensation, benefits and wellness programs that align with the local markets where we do business. Array Tech, Inc. offers equal employment opportunity without regard to race, color, gender, age, creed, sex, religion, national origin, disability (physical or mental), marital status, citizenship, ancestry, sexual orientation, gender identity, and gender expression, or any other legally protected status.

Ajith KRG Technologies, Inc., ******************** 25000 Avenue Stanford, Suite #243, Valencia, CA 91355 Direct : ************ Ext : 310 Job Title: Helpdesk Location: Scottsdale, AZ Duration: Contract Job Description: 1. Minimum 2 (Two) years of work experience in a technical support position 2. Excellent verbal and written communication skills. 3. Knowledge of commonly used concepts, practices, and procedures for end user technical support. 4. Strong Customer service experience. 5. Excellent phone & email etiquette. 6. Strong problem solving and research skills. 7. Able to operate effectively in a team environment with both technical and non-technical team members 8. Able to manage time effectively and set priorities appropriately 9. Good working knowledge and troubleshooting experience of Windows 7, Networking (IP, DNS, DHCP), Microsoft Office Suite, Microsoft Exchange, Active Directory, Group Policy, File/Folder Permission in End User environment. 10. Provide hardware / software / network problem diagnosis / resolution via telephone /email/ chat for customer's end users 11. Route/ escalate problems to internal level IT support teams 12. Administer and provide User account provisioning 13. Use the Incident Management System to document and manage problems and work requests and their respective resolutions and circumvention's 14. Preferred - Industry certifications, this can include A+, N+ and/or MCSE/CCNA Additional Information All your information will be kept confidential according to EEO guidelines.

Election Systems & Software (ES&S) is located in Omaha, Nebraska. ES&S is the leading provider of voting machines and systems in North America. OUR VISION: Our vision at ES&S is simple and unwavering - we provide products and services of exceptional quality and value to maintain voter confidence and enhance the voting experience. INTERNSHIP PROGRAM DESCRIPTION This is a full-time, 12-week internship from May 18 to August 7, 2026. Summer interns typically work from 8:00 am-5:00 pm, Monday through Friday - approximately 40 hours per week. While contributing to department initiatives, interns will also engage in educational experiences that help prepare them for workplace life. EDUCATIONAL BACKGROUND: Junior or senior undergraduate students majoring in Computer Science fields will be considered for this internship. COMPENSATION: $22 per hour. LOCATION: On-site at our office in Omaha, Nebraska. This is not a remote opportunity. PROFESSIONAL EXPECTATION: ES&S views the Internship Program as a professional learning opportunity. Interns will be held to the same professional standards as all full-time employees. Interns are involved in division, team, and project meetings, take on tasks that impact department goals, and learn new skills. SUMMARY/OBJECTIVE: Oversee ES&S systems infrastructure, including implementation and design of hardware and software. Specifically, this includes responsibility for designing, analyzing, implementing, and administering server infrastructure in accordance with ES&S company goals and objectives. You will define system requirements and generate performance and reliability specifications and requirements, perform troubleshooting and remediation, ensure successful project implementation, and perform post project end user support. SKILLS REQUIRED: Strong interest in learning and self-development. Be a self-starter. Effective communication skills. Strong analytical and problem-solving skills. Basic understanding of: Networking, Hypervisors, and Virtual Machines; Active Directory; Windows Server; Data Protection. JOB FUNCTIONS: Maintain server infrastructure (physical and virtual) for the purpose of ensuring effective and efficient delivery of IT services in compliance with established guidelines and objectives Implement network security measures to protect data, software, and hardware. Install and test hardware and software updates and enhancements; troubleshoot hardware and software problems in various operating environments; and plan and execute routine maintenance of systems and applications. Oversee various areas of the vSphere/VMware and server environment. Oversee Active Directory, Windows Servers, Microsoft Exchange, Office 365 Oversee storage environment Oversee patching software and hardware Automate daily/weekly jobs (using provided tools, scripting, etc.) for process improvements. Participate and assist in major technology projects. Perform other duties as assigned by supervisor Election Systems & Software, LLC is an Equal Opportunity Employer that does not discriminate on the basis of actual or perceived race, color, creed, religion, national origin, ancestry, citizenship status, age, sex or gender (including pregnancy, childbirth and pregnancy-related conditions), gender identity or expression (including transgender status), sexual orientation, marital status, military service and veteran status, physical or mental disability, genetic information, or any other characteristic protected by applicable federal, state or local laws and ordinances. Election Systems & Software, LLC's management team is dedicated to this policy with respect to recruitment, hiring, placement, promotion, transfer, training, compensation, benefits, employee activities, access to facilities and programs and general treatment during employment. Salary Description $22/hr

Details: Stefanini Group is looking for a Sr. Deskside Technician for a globally recognized company! For interested applicants, click the apply button or you may reach out Micah Andres at **************/************************** for faster processing. Thank you! As an IT Specialist, you will have responsibilities to provide the highest levels of customer experience as a Senior Help Desk Technician and Deskside Technician. The IT Specialist will be the first point of contact for all IT service desk incidents and requests in a fast-paced professional environment. In this new position, you will field customer calls, troubleshoot, document and resolve IT related issues. You will work in a timely and efficient manner while ensuring attendance, quality and customer service metrics are met. This position is intended to be responsible for a higher level of support and will also aid decrease the amount of walk-ups for onsite Deskside Technicians.Primary responsibilities including but are not limited to: Answer incoming calls, process all email requests received, process live chat requests and log all customer questions and issues accurately and efficiently into the ticketing system (ServiceNow) Troubleshoot hardware, software and network related issues Provide restorative or maintenance actions to resolve end-user issues Assist with documenting/rating knowledge based articles Assist with special project work as needed Escalate problems to the next level of support when necessary Consistently meet or exceed advanced individual IT SD and customer service metrics required Ability to work a 24 x 7 schedule required Desired Skills: Passion, ambition and drive to work in an extremely demanding customer service environment Demonstrated ability to work under pressure Outstanding communication skills and a distinct passion for service IT knowledge or a completed apprenticeship Outstanding customer orientation, i.e. ability to build rapport and trust quickly and to influence an audience through communication to arrive at the best solution Excellent English written and verbal communication skills, i.e., active listening, ability to clearly summarize an issue, both in writing and verbally Ability to read and write English ticket reference information on Incident Platform Excellent problem-solving skills, i.e., ability to apply a highly logical and well-organized approach to the analysis and resolution of issues Basic support knowledge of: MS Windows7/Windows 10, MS Office 2007/2013, Internet browsers, Mobiles (iPhones, Androids) Cisco VPN, Network Printing, wireless routers, Active Directory, MS Exchange, Collaboration tools (Sharepoint, Webex, Egnyte) Good judgment skills with a strong sense for urgency and attention to detail Details: Job Description: The Senior Support Specialist will play a critical role in providing top-tier support to our Senior Leadership and C-Level executives, ensuring the security and accuracy of our IT assets, and maintaining high levels of customer satisfaction. The ideal candidate will have strong technical skills and a commitment to customer service excellence. Key Responsibilities: Executive Support: Provide dedicated support to Senior Leadership and C-Level executives as needed. Security and Asset Management: Assist in securing COMPANY intellectual property and products from theft or damage. Maintain the accuracy of the ITG asset management system to ensure all computing assets are accounted for and maintained. Technical Administration: Administer Azure/Intune and Manage Engine systems. Resolve desktop hardware and software issues within established service level agreements. Troubleshoot Windows laptops and MacBook hardware and OS issues. Endpoint Management: Demonstrate hands-on expertise in endpoint management solutions, such as Manage Engine or Intune. Global Team Collaboration: Work as part of a global team to triage and resolve customer support issues. Strategic Initiatives: Assist in the rollout of strategic corporate initiatives and system changes. Escalation Management: Assist in escalating issues and notifying management and user communities when service levels are not met. Customer Liaison: Act as a liaison between customers and other teams. Support Requests: Log and respond to customer requests for support via email, Teams Chat, and our call tracking system. Documentation: Accurately document case descriptions, updates, and solutions in ServiceNow. Customer Service: Establish a commitment to customer service and build strong rapport with end-users. Training and Knowledge Sharing: Provide training on COMPANY applications, infrastructure, and desktop system components as required. Contribute to the Knowledge Base. Product Expertise: Provide product and solution expertise to customers and team members. Status Updates: Provide updates and status reports to the Team Manager and others, as appropriate. Time Management: Record time and expenses in the time entry system. Issue Ownership: Take ownership and responsibility for researching and escalating issues as appropriate. Problem Solving: Successfully triage customer issues, conduct necessary research, and provide solutions. Support Tools: Utilize current support tools such as Teams, Manage Engine, and Lenovo diagnostics to resolve end-user issues. Vendor Collaboration: Work with external vendor support teams to resolve application, hardware, and software issues related to end-user support. Qualifications: Proven experience in Azure/Intune and Manage Engine administration. Strong technical skills in troubleshooting Windows and MacBook hardware and OS. Excellent communication and customer service skills. Ability to work effectively as part of a global team. Experience with ServiceNow or similar case management systems is a plus. #LI-MA1#LI-ONSITE

Inserso is looking for a Service Desk Technician Level I to join the team for a rewarding and challenging opportunity at our government customer site in Chandler, AZ. We strive to have a high rate of first call resolution but also expect our team to follow proven processes with routing tickets to the appropriate support groups whenever possible. We provide 24x7x365 support and everyone must have the ability to multitask in a fast-paced environment, possess the knowledge and expertise to resolve customer issues efficiently and accurately. This position requires strong communication skills and an ongoing desire to acquire new skills to ensure technical competency to assist with midlevel technical questions such as local system setup, local network issues, or compliance with data and interoperability standards, as well as applying technical solutions to issues that have established resolution methods. Responsibilities: * Answer phones, chat, and/or email and create tickets, using ServiceNow, to help resolve/track user issues. * Offer first line of customer support, and provide information that may be found in Knowledgebase and/or manuals. * Cooperating and supporting colleagues and interacting with other support groups. * Analyzing information and evaluating results to choose the best solution to solve issues. * Observing, receiving, and otherwise obtaining information from any relevant source. * Resolve technical issues within the policies and guidelines provided. * Follow the knowledge base and priority matrix for issue resolution. * Remote diagnostics and troubleshooting client workstations. * Respond to general inquiries and non-technical questions. * Providing prompt and courteous customer service. * Troubleshoot and resolve incidents and problems. * Provide website navigation assistance. * Password recovery/reset. Required Skills/Experience: * Must be a U.S. Citizen and pass the DHS Employment Eligibility Verification process. * High School Diploma or GED. * 1 year of IT Support experience, preferably in Help/Service Desk or Call Center environment. * Experience troubleshooting common technical incidents such as local systems set-up and local network issues. * Experience using a Knowledge Base and/or established procedures and processes to resolve both technical and non-technical end-user inquiries. * Experience with Windows operating system. * Experience with Microsoft Office O365. * Punctuality and ability to work in a 24x7x365 environment including weekends and holidays. * Experience working with customers over the phone. Preferred Skills/Experience: * ITIL certified. * Experience using ITSM Ticketing System (ServiceNow, Remedy, ZenDesk). * Experience using Remote Desktop or other remote assistance applications (BOMGAR, RDP) to troubleshoot end-user incidents. * Experience working with DHS or similar federal government agencies. * Experience working cohesively in a large team environment. * Experience working in a large/enterprise environment. * Other relevant technical certifications (e.g., Cisco, Microsoft, CompTIA, etc.). Physical and/or Mental Qualifications: * Effectively communicate with customers, stakeholders, and technical specialists. EOE, including Disability/Vets. Reasonable accommodation will be made for qualified individuals with a disability, where such accommodation will not impose an undue hardship during the application process and on the job.

Information Technology Intern Ho-Chunk Corporate Services, a division of Ho-Chunk, Inc. Job Type: Full-time | Monday to Friday, 8:00 a.m. - 5:00 p.m. Compensation & Benefits Compensation will vary depending on experience, education level or degrees obtained, and the cost of living for the assigned work location. Intern employees are categorized as seasonal full-time employees and will accrue one hour of paid sick time for every 30 hours worked. Accrual begins after 80 hours of consecutive employment in Nebraska. About Ho-Chunk, Inc. & Ho-Chunk Corporate Services Ho-Chunk, Inc. is the award-winning economic development corporation of the Winnebago Tribe of Nebraska. Our mission is to drive long-term economic growth and create meaningful employment opportunities for Tribal members. Ho-Chunk Corporate Services provides centralized support for Ho-Chunk, Inc.'s administrative, accounting, financial, and operational needs. It serves as an essential backbone for corporate and divisional efficiency across the enterprise. Position Summary The Information Technology Intern provides technical support for hardware, software, and network systems across the organization. Under the supervision of the IT Supervisor, this role assists with system installations, troubleshooting, and help desk support. The intern will gain hands-on experience in desktop support, network infrastructure, and IT service management across various Ho-Chunk, Inc. locations. Key Responsibilities Install, configure, and maintain client workstations Provide hardware, software, and network troubleshooting Deliver help desk assistance and technical support to users Monitor and maintain desktop systems, printers, and peripheral devices Maintain inventory of IT equipment, repairs, and upgrades Configure and implement security procedures in line with policies and best practices Maintain IT documentation for hardware, software, and network systems Manage help desk ticketing system and ensure timely resolution of issues Coordinate with vendors to resolve software and hardware issues Present IT onboarding and equipment training to end users Frequently travel between facilities and occasionally travel to remote offices Climb ladders and move or install equipment, including under desks or in tight spaces Perform other duties as assigned The intern will be responsible for completing all tasks outlined in their summer project plans assigned by managers. Interns must participate in all mandatory internship programming, evaluation periods and professional development sessions. Attending sessions remotely will be determined and approved by program manager. Qualifications & Experience Required: High school diploma or equivalent Excellent communication and interpersonal skills Ability to explain technical issues to non-technical users Strong troubleshooting and problem-solving skills Basic understanding of information systems Valid driver's license and insurability under company insurance policy Ability to lift and move computer equipment exceeding 50 lbs Preferred: Experience with Windows operating systems Previous information technology support experience Associate or bachelor's degree in an IT-related field Work Environment & Physical Requirements Operates in a professional office environment Frequently moves around the office and between workstations Uses computers and standard office equipment for extended periods Frequently lifts and installs computer hardware Occasionally climbs ladders and moves under desks or furniture Required to talk, hear, stand, walk, and reach with hands and arms Schedule & Travel Travel is anticipated for all new interns and includes a site tour of Dynamic Homes in Detroit Lakes, MN, which typically requires an overnight trip. Lodging, transportation, and other travel expenses are provided. This does not apply to ANG Interns Interns whose work location is in Sioux City, South Sioux City, Bellevue, Omaha, or Lincoln may be expected to travel to Winnebago, NE, for various professional development sessions with senior leaders within the company and community. Interns may be responsible for commuting to and from the assigned worksite for all required internship programming activities if no company vehicle is available. This does not apply to ANG or Dynamic Homes Interns. Why Join This Team? A mission-driven culture dedicated to economic advancement and community impact Guided by strong NATIVE values and tribal-owned purpose Career stability and opportunities across diverse industries A collaborative work environment that encourages innovation and professional growth Our Commitment to Diversity Ho-Chunk, Inc. is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status. However, preference may be extended to persons of Indian descent in accordance with applicable laws. We can recommend jobs specifically for you! Click here to get started.

• Technical degree with 3 years of technical experience; or high school diploma/GED with 5 years of technical experience. • Minimal 3 years experience in hardware, software and networking implementation and troubleshooting in a helpdesk environment. • Must possess established customer service skills through 3 years of professional customer service experience. • Ability to manage multiple priorities and follow through on projects to completion. Additional Information All your information will be kept confidential according to EEO guidelines.

Technical Support Engineer Job ID: 21-12887 Find bugs and apply engineering rigor to reproduce and diagnose those bugs Write concise and descriptive bug reports and present test results to other project stakeholders clearly and effectively Conduct exploratory tests to check if the product feels native and report linguistic bugs where UI text is hard to understand Troubleshoot bugs filed to reproduce issues, verify steps to reproduce and prioritize for fixes Monitor and escalate aging bugs * Job details *