Service Support Specialist jobs at Inter National Bank - 263 jobs

***No agencies or 3rd party Recruiters please. Thank you! *** Who we are: Cornerstone Home Lending, a division of Cornerstone Capital Bank, is a unique national home lender with a reputation of amazing service, customer satisfaction, employee retention, and happiness. We employ people who are passionately committed to Cornerstone's Mission, Vision & Core Convictions. Our brand is known for on-time closings - a key core conviction of Cornerstone. We have successfully navigated our company through many industry cycles and changes in regulations. We honor God by using our talents to make a positive difference in the lives of our Team Members, Clients, Shareholders, Communities, and the People who provide services to us. Who we are looking for: The Empower Support Associate is a member of the Empower Help Desk support team providing Tier I level support to Production / Operations team members. Provide support and assistance to customers facing issues from internal team members with loan products, loan-level Empower issues or services. This includes answering questions, troubleshooting technical problems, and resolving complaints, all while ensuring a positive customer experience. Responsible for assisting Production / Operations team members on a day-to-day basis with Empower loan level related issues. Ensure timely, accurate answers to inquiries and escalate Tier 2/3 issues to the Product team. Location: Remote / Work from home Compensation: $40-60k/yr Hours - Must to be available to work hours between times below and for weekend rotation. 7:00 am (central) to 9:00 pm (central) Weekdays 9:00 am (central) to 6:00 pm (central) Saturday Noon (central) to 6:00 pm (central) Sunday Key Responsibilities: Address Production / Operations team members email and calls for loan level related problems, providing resolution. Provide excellent customer service to end users by communicating all stages of progress in resolution of the reported problem. Research, resolve these inquiries related to loan level issues. What you'll need to be successful: Strong written and verbal communication skills Teamwork and customer service necessary Initiative-taking and energetic Strong computer and technology-related skills Professional demeanor Knowledge of Mortgage Products, Fee's, Income Calculation, Disclosing, TRID Must be extremely organized. DU/ LPA Knowledge Computer savvy and strong ability to pick up quickly on new systems. Possess strong knowledge of MS Office Strong mortgage / origination knowledge Ability to follow up with multiple tasks / cases daily. Able to work independently and proactively, prioritizing workload and manage multiple tasks throughout the day while keeping your cool Experience in Empower is a plus. Able to work independently and proactively, prioritize workload and manage multiple tasks. What we offer: Because we recognize and reward hard work, we offer a competitive salary, a full benefits package, and the potential for a performance-based bonus. What to do next: If Cornerstone sounds like the place for you (and if you have the qualifications, drive, and passion to match), we invite you to become a member of our winning team! And remember, once you're a part of our Cornerstone team, we'll continue to invest in you as a valuable asset to our company. As many of our team members can tell you, there's something special about working at Cornerstone. Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.

Responsible for nurturing professional relationships with customers by engaging in meaningful conversations regarding their financial needs and goals, identifying referral opportunities, and processing financial transactions. Promote a positive, help Client Service, Specialist, Customer Service, Banking, Retail

Responsible for nurturing professional relationships with customers by engaging in meaningful conversations regarding their financial needs and goals, identifying referral opportunities, and processing financial transactions. Promote a positive, help Client Service, Specialist, Customer Service, Banking, Retail

DescriptionThe position of Teller Support Specialist is responsible for offering assistance to the Lubbock and surrounding area branches by performing branch teller services, new account services, and assisting with customer service issues. They will do so in a professional, timely and efficient manner and according to established bank policies and procedures. Essential Duties Represents the bank in a courteous and professional manner. Furnishes prompt, efficient and accurate service in processing transactions. Able to interact and adapt to different branches and their specific needs or requests. Travels from branch to branch on a daily basis or as requested. Monitors the TSS Calendar consistently and is prepared at all times for any changes that may present itself within the daily schedule. Is prepared at all times with their name tag, name plate and teller stamp. Retains vast amounts of knowledge in many different areas of the bank. Prepares teller window with adequate supplies and is organized and ready to serve customers by regularly scheduled opening times. Maintains a high level of security awareness within daily work responsibilities such as the safekeeping of teller cash by locking teller drawers and computer. Maintains proper amounts of cash in teller window. Refrains from distractions that prevent the best service to our customers, whether they are engaged with them or not. Distractions such as food, drinks, cell phones, tablets, internet, television or any other item that is not work related and/or inappropriate or unprofessional conversations. Attention to detail and excellent communication skills are required. Actively cross-sells bank products and services. Accepts checks and cash for deposit processing, following written procedure at all times. Verifies deposit amounts and examines checks for endorsement and negotiability. Processing transactions upon verification of signatures and customer account balances. Inspects all checks, money orders, savings withdrawals, etc. to determine their negotiability. Receives credit card payments and processes those according to written procedure. Receives payments for loans such as mortgage, installment, and commercial, ensuring that payments equal the amount due and that all late charges, if applicable, are collected AND properly reads any and all messages that may be placed on such accounts. Cashes City Bank checks for non-bank customers upon verification of identification and appropriate approval, as required. Assist in working night depository bags/envelopes, dropped bag and/or handling bank-by-mail deposits. Issues cashier's checks to customers based on a collected balance. Prepares cash advance requests, obtaining proper authorization. Ensures that the cash advances are balanced and transmitted daily. Maintains MC/EMV supplies. Redeems E/EE/I savings bonds. Accepts stop payments on checks. Accepts and exchanges foreign currency by following proper written procedures. Sends checks and drafts to collections department. Completes Monetary Instrument Log through the Teller system for cash transactions purchasing a monetary instrument (cashier's check) beginning at $3,000. Completes Currency Transaction information through the Teller system for cash transactions at $5,000 or over $10,000. Prepares wire transfer requests as provided in written procedures. Balances teller window daily under dual control and ensures that they stay under their designated drawer limit. Performs opening and closing responsibilities if and when assigned. Sets up such tasks as preauthorized transactions, direct deposits, and change of addresses. Responds to customer account inquiries in a friendly professional manner. Provides customer with copies of statements. Verifies incoming cash shipments under dual control if asked or needed. Maintains ATM on a daily basis, handling deposits, balancing, replenishes cash and supplies if needed. Answers phones in a friendly and professional manner. Encodes and provides daily work for proof and meets courier deadlines. Attends additional trainings and meetings as required by management. Complies with required training courses in a timely fashion. Always greets customers with a smile whether in person or on the phone. Having good knowledge of City Bank's products and services and know when to suggest them. Follows proper procedures when ordering checks for customers. Makes changes signature cards. Closes accounts when necessary. Please also see Branch Services Teller job description for further details. Equal Opportunity Employer/Veterans/Disabled

**Come join our amazing team and work remote from home!** The Loan Servicing Support Specialist is responsible for processing incoming correspondence for ACH enrollment, handling requests related to missing or misapplied payments and fee waivers. Perform all duties in accordance with the company's policies and procedures, all US state and federal laws and regulations, wherein the company operates. The target pay range for this position is $22.50/hr - $23.50/hr. **What You'll Do:** + Completes a daily review of assigned tasks and ensures completion within the designated turnaround times and compliant with company's policy and procedures. + Reviews all requests related to missing payments and/or misapplied payments prior to submitting to the cashiering team for appropriate reversal and reallocation of funds in question. + Reviews all payment refund related requests prior to submitting to the cashiering team for reversal and disbursement of funds. + Reviews all late fee waiver requests prior to submitting to the cashiering team for removal of the assessed fees. + Processes ACH (Auto Pay) enrollment, activation, changes, and cancelation requests. + Collaborates daily with multiple internal departments to resolve servicing issues pertaining to any type financial transactions on a loan. + Knowledge of Microsoft Office Suite required + Must be a team player with strong attention to detail and able to work independently. + Knowledge of relevant industry-specific software packages preferred + Analytical, Detail oriented + Ability to interact with senior management + Ability to make decisions that have significant impact on the department's credibility, operations, and services + Ability to organize and prioritize own work schedule on short-term basis + Strong math skills, balance and check results for accuracy + Ability to compose letters + Ability to express or exchange ideas by means of the spoken word, communicating orally with others accurately, audibly, and quickly + Ability to understand opposing points of view on highly complex issues and to negotiate and integrate different viewpoints **What you'll need:** + High school diploma or GED required. College education preferred but not required. + Minimum of two (2) years related mortgage banking, and/or financial industry experience preferred. **Our Company:** Carrington Mortgage Services is part of The Carrington Companies, which provide integrated, full-lifecycle mortgage loan servicing assistance to borrowers and investors, delivering exceptional customer care and programs that support borrowers and their homeownership experience. We hope you'll consider joining our growing team of uniquely talented professionals as we transform residential real estate. To read more visit: ************************** . **What We Offer:** + Comprehensive healthcare plans for you and your family. Plus, a discretionary 401(k) match of 50% of the first 4% of pay contributed. + Access to several fitness, restaurant, retail (and more!) discounts through our employee portal. + Customized training programs to help you advance your career. + Employee referral bonuses so you'll get paid to help Carrington and Vylla grow. + Educational Reimbursement. + Carrington Charitable Foundation contributes to the community through causes that reflect the interests of Carrington Associates. For more information about Carrington Charitable Foundation, and the organizations and programs, it supports through specific fundraising efforts, please visit: carringtoncf.org. **Notice to all applicants: Carrington does not do interviews or make offers via text or chat.** \#LI-SY1 Carrington is an equal opportunity employer. It is the policy of the company that applicants be considered for positions for which they qualify without regard to race, color, religion, sex, gender identity, national origin, ancestry, age, marital status, sexual orientation, protected veterans status, physical or mental disability or any other legally protected category. Carrington will make reasonable accommodations for known physical or mental limitations of a qualified applicant or employee with a disability unless the accommodation will impose an undue hardship on the company.

**Come join our amazing team and work remote from home!** The Loan Servicing Support Specialist is responsible for processing incoming correspondence for ACH enrollment, handling requests related to missing or misapplied payments and fee waivers. Perform all duties in accordance with the company's policies and procedures, all US state and federal laws and regulations, wherein the company operates. The target pay range for this position is $22.50/hr - $23.50/hr. **What You'll Do:** + Completes a daily review of assigned tasks and ensures completion within the designated turnaround times and compliant with company's policy and procedures. + Reviews all requests related to missing payments and/or misapplied payments prior to submitting to the cashiering team for appropriate reversal and reallocation of funds in question. + Reviews all payment refund related requests prior to submitting to the cashiering team for reversal and disbursement of funds. + Reviews all late fee waiver requests prior to submitting to the cashiering team for removal of the assessed fees. + Processes ACH (Auto Pay) enrollment, activation, changes, and cancelation requests. + Collaborates daily with multiple internal departments to resolve servicing issues pertaining to any type financial transactions on a loan. + Knowledge of Microsoft Office Suite required + Must be a team player with strong attention to detail and able to work independently. + Knowledge of relevant industry-specific software packages preferred + Analytical, Detail oriented + Ability to interact with senior management + Ability to make decisions that have significant impact on the department's credibility, operations, and services + Ability to organize and prioritize own work schedule on short-term basis + Strong math skills, balance and check results for accuracy + Ability to compose letters + Ability to express or exchange ideas by means of the spoken word, communicating orally with others accurately, audibly, and quickly + Ability to understand opposing points of view on highly complex issues and to negotiate and integrate different viewpoints **What you'll need:** + High school diploma or GED required. College education preferred but not required. + Minimum of two (2) years related mortgage banking, and/or financial industry experience preferred. **Our Company:** Carrington Mortgage Services is part of The Carrington Companies, which provide integrated, full-lifecycle mortgage loan servicing assistance to borrowers and investors, delivering exceptional customer care and programs that support borrowers and their homeownership experience. We hope you'll consider joining our growing team of uniquely talented professionals as we transform residential real estate. To read more visit: ************************** . **What We Offer:** + Comprehensive healthcare plans for you and your family. Plus, a discretionary 401(k) match of 50% of the first 4% of pay contributed. + Access to several fitness, restaurant, retail (and more!) discounts through our employee portal. + Customized training programs to help you advance your career. + Employee referral bonuses so you'll get paid to help Carrington and Vylla grow. + Educational Reimbursement. + Carrington Charitable Foundation contributes to the community through causes that reflect the interests of Carrington Associates. For more information about Carrington Charitable Foundation, and the organizations and programs, it supports through specific fundraising efforts, please visit: carringtoncf.org. **Notice to all applicants: Carrington does not do interviews or make offers via text or chat.** \#LI-SY1 Carrington is an equal opportunity employer. It is the policy of the company that applicants be considered for positions for which they qualify without regard to race, color, religion, sex, gender identity, national origin, ancestry, age, marital status, sexual orientation, protected veterans status, physical or mental disability or any other legally protected category. Carrington will make reasonable accommodations for known physical or mental limitations of a qualified applicant or employee with a disability unless the accommodation will impose an undue hardship on the company.

At Globe Life, we are committed to empowering our employees with the support and opportunities they need to succeed at every stage of their career. We take pride in fostering a caring and innovative culture that enables us to collectively grow and overcome challenges in a connected, collaborative, and mutually respectful environment that calls us to help Make Tomorrow Better. Role Overview: Could you be our next Agency Services Support & Quality Specialist? Globe Life is looking for an Agency Services Support & Quality Specialist to join the team! In this role, you will be responsible for ensuring accuracy, consistency, and compliance across agency platforms and communications. This role provides day-to-day operational support, conducts quality assurance reviews, and maintains participation records in systems such as Admin UI. The ideal candidate is detail-oriented, highly organized, and committed to delivering exceptional service and support to both internal teams and agency partners. This is a hybrid position located in McKinney, Texas (WFH Monday & Friday, In Office Tuesday-Thursday). What You Will Do: Provide day-to-day support to agency services operations, ensuring accuracy and quality across multiple platforms (including Admin UI). Maintain updated and accurate client records. Conduct weekly and monthly quality checks on participation updates. Ensure timely follow-up on quality-related issues, keeping management informed on high-priority concerns. Routinely perform a wide variety of support duties, as assigned. Monitor daily consumer emails and direct them to the appropriate departments. Organize and facilitate team meetings, quality workshops, and feedback sessions to drive continuous improvement across departments. Monitor, review, and update participation records to maintain data integrity and compliance. Conduct quality assurance checks on agency-related processes, communications, and platform activity. Coordinate and manage monthly communications to agencies, ensuring timely and accurate distribution. Compile and validate participation and lead activity reports; escalate discrepancies as needed. Assist with onboarding, system navigation, and process support for agency partners and internal team members. Document processes, create reference guides, and maintain up-to-date standard operating procedures (SOPs). Collaborate with cross-functional teams (sales, vendors, operations) to align quality standards and service expectations. Track and analyze recurring issues to contribute to root-cause analysis and process improvement initiatives. Ensure all communications and agency interactions are handled with professionalism, accuracy, and confidentiality. Monitor and audit lead generation processes, campaigns, and CRM activity to ensure accuracy, consistency, and compliance with company standards. Support leadership with audit findings, reporting, and preparation of quality performance summaries. Serve as a point of contact between quality assurance and frontline teams, ensuring clear communication of quality standards and expectations. What You Can Bring: Bachelor's degree in business, communication preferred, but willing to consider candidates with relevant work experience. Experience in agency services, quality assurance, or operations support preferred. Ability to be a detail-oriented self-starter. Intermediate proficiency in Excel and basic database skills. Strong Experience working in both a team and individual environment. Strong interpersonal and communication skills, both oral and written. Ability to work quickly and accurately in a demanding environment. Ability to adapt quickly and effectively to change. Ability to manage multiple priorities simultaneously and prioritize time with minimal supervision required. Strong PC skills with proficiency in Internet Explorer, Word, and Outlook. Positive attitude, resourceful and an honest and direct communicator. High degree of integrity and ability to maintain confidentiality. Ability to effectively relay messages or instructions to others with effective listening and communication skills to ensure proper execution of assignments. Strong organizational, time-management, and problem-solving skills. Strong demonstration of the skills to align business needs with resources/capabilities required. Ability to learn new computer systems. Strong decision-making skills with the ability to analyze situations and make logical positive outcome conclusions. Proven experience in engaging in multiple initiatives simultaneously. Applicable To All Employees of Globe Life Family of Companies: Reliable and predictable attendance of your assigned shift. Ability to work designated hours based on the position specifications. How Globe Life Will Support You: Looking to continue your career in an environment that values your contribution and invests in your growth? We've curated a benefits package that helps to ensure that you don't just work, but thrive at Globe Life: Competitive compensation designed to reflect your expertise and contribution. Comprehensive health, dental, and vision insurance plans because your well-being is fundamental to your performance. Robust life insurance benefits and retirement plans, including company-matched 401 (k) and pension plan. Paid holidays and time off to support a healthy work-life balance. Parental leave to help our employees welcome their new additions. Subsidized all-in-one subscriptions to support your fitness, mindfulness, nutrition, and sleep goals. Company-paid counseling for assistance with mental health, stress management, and work-life balance. Continued education reimbursement eligibility and company-paid FLMI and ICA courses to grow your career. Discounted Texas Rangers tickets for a proud visit to Globe Life Field. Opportunity awaits! Invest in your professional legacy, realize your path, and see the direct impact you can make in a workplace that celebrates and harnesses your unique talents and perspectives to their fullest potential. At Globe Life, your voice matters.

Responsible for conducting day to day operations in assigned area(s) of focus in the mortgage loan servicing cycle related to Support Services engaged in Default Management. Responsibilities: * Conducts Support Services operations to include, but not limited to, Foreclosure, Bankruptcy, document management, and auditing. * Monitors Support Services matters with internal partners and vendors to complete referrals, document retrieval and/or execution, and file audits timely. * Researches and responds to investor and regulatory audit requests. * Conducts oversight of Outsource Asset Management vendors by using effective measurement of metrics. * Maintains communication with all business units, most notably: Loss Mitigation, Default Services, General Counsel, attorneys, and vendors. * Monitors changes in statutory, regulatory, investor and insurer guidelines and requirements. * Provides timely recognition and review of items that must be escalated to legal and proper departments; researches and resolves global and loan level issues. * Reviews monthly, weekly, and daily exception reports to ensure accuracy of production. Requirements: * Mortgage Servicing, 5 years minimum experience required. * Administration and Servicing Loans in Default Support Services, 3 years minimum experience required. * MSP/Black Knight experience required. * Expert knowledge of investor and insurer experience related to FNMA, FHLMC, GNMA, VA, FHA and USDA guidelines. * High School Degree or equivalent required; Bachelor's degree preferred. Why work for #teamloan Depot: * Aggressive earning potential based on experience and ability. * Inclusive, diverse, and collaborative culture where people from all backgrounds can thrive * Work with other passionate, purposeful, and customer-centric people. * Extensive internal growth and professional development opportunities including tuition reimbursement. * Comprehensive benefits package including Medical/Dental/Vision. * Wellness program to support both mental and physical health. About loan Depot: loan Depot (NYSE: LDI) is a digital commerce company committed to serving its customers throughout the home ownership journey. Since its launch in 2010, loan Depot has revolutionized the mortgage industry with a digital-first approach that makes it easier, faster, and less stressful to purchase or refinance a home. Today, as the nation's second largest non-bank retail mortgage lender, loan Depot enables customers to achieve the American dream of homeownership through a broad suite of lending and real estate services that simplify one of life's most complex transactions. With headquarters in Southern California and offices nationwide, loan Depot is committed to serving the communities in which its team lives and works through a variety of local, regional, and national philanthropic efforts. We are an equal opportunity employer and value diversity in our company. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

Job Description This position is responsible for providing technical support and maintenance of the agency's computer systems, software applications, and networks in a timely, accurate, and positive manner. The role ensures that the agency's IT infrastructure runs smoothly, enabling employees to perform their duties efficiently. Benefits Paid Time Off (PTO) Health Insurance Dental Insurance Vision Insurance Life Insurance Disability Insurance Hands on Training Mon-Fri Schedule Retirement Plan Responsibilities Technical Support & Troubleshooting Respond promptly to user inquiries regarding computer hardware, software, networking, and other IT-related issues. Diagnose and resolve technical hardware and software issues, including desktops, laptops, printers, and other peripheral devices. Provide support for agency management systems (e.g., EPIC) and ensure that the software is properly installed, configured and functioning correctly. Assist users with issues related to email, office applications (e.g., Word, Excel), and other relevant software applications. Monitor the agency's IT help desk system and address issues in a timely and professional manner. System Maintenance & Upgrades Perform routine maintenance tasks, such as software updates, system backups, and hardware replacements. Work with BancFirst IT to ensure that antivirus, firewall, and security updates are installed and properly functioning to protect the agency's network. Assist in the installation and setup of new hardware and software, ensuring compatibility with the agency's existing systems. Work with BancFirst IT to monitor and maintain agency servers and network infrastructure, ensuring optimal performance. User Training & Documentation Provide training to employees on the use of new software and equipment, ensuring they can use all agency technology effectively and efficiently. Create and update user manuals and IT documentation to assist employees in troubleshooting common issues. Conduct periodic workshops or one-on-one training sessions on technology usage, agency management systems and IT best practices. Assist IT Manager with vendor-supplied training opportunities. Assist IT Manager with creating, presenting and maintaining user training documentation. Security & Data Management Periodically evaluate server storage and local user data for customer data being stored incorrectly and report instances to the Technology Manager. This ensures the agency's data is secure, backed up regularly, and can be recovered in the event of a failure or disaster. Set up and manage user accounts, permissions, and passwords according to established standards, ensuring that staff have the necessary access levels to perform their tasks. Assist in maintaining the agency's compliance with relevant data protection and cybersecurity regulations. Vendor & Equipment Management Work with external vendors to troubleshoot and repair hardware and software when necessary. Manage and track IT inventory, ensuring that all equipment is properly documented and accountable in agreement with BancFirst IT records. Coordinate with vendors for the procurement of new equipment and software licenses, ensuring budget compliance and agency needs. Requirements Bachelors degree in Information Technology, Computer Science, or equivalent experience &/or education. 2 or more years of experience in IT support, preferably within the insurance or financial services industry. Strong understanding of computer hardware, software applications, networking, and peripheral equipment. Familiarity with agency management systems (e.g., EPIC) or other insurance-related software is a plus. Proficiency in troubleshooting software and hardware issues across a variety of platforms, including Windows and Office applications. Training in computer programming and familiarity with MS Office VBA is a plus. Working knowledge of SQL is a plus. Experience with building RPA applications is a plus. Ability to work with computer technology and demonstrate proficiency in MS Office applications and other relevant desktop applications and browsers. Strong analytical and problem-solving skills, with a focus on accuracy and attention to detail. Ability to prioritize workloads and manage time effectively to meet agency deadlines. Excellent verbal, written, and interpersonal skills for interacting with associates at all levels of responsibility. Demonstrates a proactive approach to IT issues and strives for continuous improvement in agency processes.

IT Support - Insurance Agency Tulsa, OK BancFirst Insurance Services, 220 East 8th St. Ste. B, Tulsa, OK 74119 Full Time This position is responsible for providing technical support and maintenance of the agency's computer systems, software applications, and networks in a timely, accurate, and positive manner. The role ensures that the agency's IT infrastructure runs smoothly, enabling employees to perform their duties efficiently. ESSENTIAL DUTIES AND RESPONSIBILITIES include the following: Technical Support & Troubleshooting Respond promptly to user inquiries regarding computer hardware, software, networking, and other IT-related issues. Diagnose and resolve technical hardware and software issues, including desktops, laptops, printers, and other peripheral devices. Provide support for agency management systems (e.g., EPIC) and ensure that the software is properly installed, configured and functioning correctly. Assist users with issues related to email, office applications (e.g., Word, Excel), and other relevant software applications. Monitor the agency's IT help desk system and address issues in a timely and professional manner. System Maintenance & Upgrades Perform routine maintenance tasks, such as software updates, system backups, and hardware replacements. Work with BancFirst IT to ensure that antivirus, firewall, and security updates are installed and properly functioning to protect the agency's network. Assist in the installation and setup of new hardware and software, ensuring compatibility with the agency's existing systems. Work with BancFirst IT to monitor and maintain agency servers and network infrastructure, ensuring optimal performance. User Training & Documentation Provide training to employees on the use of new software and equipment, ensuring they can use all agency technology effectively and efficiently. Create and update user manuals and IT documentation to assist employees in troubleshooting common issues. Conduct periodic workshops or one-on-one training sessions on technology usage, agency management systems and IT best practices. Assist IT Manager with vendor-supplied training opportunities. Assist IT Manager with creating, presenting and maintaining user training documentation. Security & Data Management Periodically evaluate server storage and local user data for customer data being stored incorrectly and report instances to the Technology Manager. This ensures the agency's data is secure, backed up regularly, and can be recovered in the event of a failure or disaster. Set up and manage user accounts, permissions, and passwords according to established standards, ensuring that staff have the necessary access levels to perform their tasks. Assist in maintaining the agency's compliance with relevant data protection and cybersecurity regulations. Vendor & Equipment Management Work with external vendors to troubleshoot and repair hardware and software when necessary. Manage and track IT inventory, ensuring that all equipment is properly documented and accountable in agreement with BancFirst IT records. Coordinate with vendors for the procurement of new equipment and software licenses, ensuring budget compliance and agency needs. REQUIREMENTS/QUALIFICATIONS Bachelor's degree in Information Technology, Computer Science, or equivalent experience &/or education. 2 or more years of experience in IT support, preferably within the insurance or financial services industry. Strong understanding of computer hardware, software applications, networking, and peripheral equipment. Familiarity with agency management systems (e.g., EPIC) or other insurance-related software is a plus. Proficiency in troubleshooting software and hardware issues across a variety of platforms, including Windows and Office applications. Training in computer programming and familiarity with MS Office VBA is a plus. Working knowledge of SQL is a plus. Experience with building RPA applications is a plus. Ability to work with computer technology and demonstrate proficiency in MS Office applications and other relevant desktop applications and browsers. Strong analytical and problem-solving skills, with a focus on accuracy and attention to detail. Ability to prioritize workloads and manage time effectively to meet agency deadlines. Excellent verbal, written, and interpersonal skills for interacting with associates at all levels of responsibility. Demonstrates a proactive approach to IT issues and strives for continuous improvement in agency processes. Hometown service, statewide strength. BancFirst is committed to investing in the future of Oklahoma communities. BancFirst is a $14 billion bank offering personal and commercial products, trust, insurance, and investment services in sixty Oklahoma communities. Employees enjoy excellent benefits and a learning environment that allows them to continuously improve their skills to deliver highly personalized service to customers. EOE - BancFirst is an Equal Opportunity employer. Diversity…Our differences enhance business performance.

** This is onsite **

At LendingPoint, we believe that everyone deserves to feel the power of possibilities. As an online fintech company, we've created advanced consumer, small business, and merchant point-of-sale lending solutions to unlock access to affordable loans and empower those working to build their financial potential. By creating technology that sees your potential, we're driving a better lending and borrowing experience by finding more reasons to say “yes.” More than just a job, LendingPoint is an exciting career choice where you'll bring your expertise and experience to a talented team focused on fostering positive new customer experiences that inspire loyalty. Are we speaking about you? Then keep reading. What's in it for You? Great compensation + bonus potential Excellent Benefits Package That Includes: Medical/Dental/Vision, Paid Holidays, and more! COMPANY PAYS MAJORITY OF EMPLOYEE COVERAGE for most medical plans! Team Oriented Fast-Paced Fun Environment Dedicated and experienced Management Team High Lending Capabilities On-going sales training and investment in our employees What You'll Do Day to Day: Serve as the first point of contact for employees/users seeking technical assistance over the phone, via email, computer chat, or in person. Provide exceptional technical assistance with a positive, helpful, and customer-service oriented attitude at all times. Manage Help Desk tickets in a timely manner. Respond to users who have computer, telephone and office equipment related inquiries in a timely manner. Analyze user inquiries, perform necessary research, and provide solutions to complex end-user problems, or appropriately escalate to higher tier resources for resolution. Perform troubleshooting techniques through diagnostic techniques and pertinent questions to resolve technical hardware and/or software issues. Determine the best solution based on the issue and details provided by the user. Set up equipment for employee use, performing or ensuring proper installation of cable, operating systems, and appropriate software. Install and perform minor repairs to hardware, software, and peripheral equipment, following design or installation specifications. Participate in new user/terminated user process management which includes but is not limited to setting up or removing computer hardware, software, and user accounts. Maintain inventory of system hardware based on work log volume and usage needs and make recommendations to improve department efficiencies. Document processes and procedures for various IT Department needs Identify and suggest possible procedural improvements. Image computers manually or using imaging software. Respond to on-call system related issues (e.g., software, computer and building access). Support conference room/AV management equipment needs. Background & Experience: High school diploma is required. 3+ years of strong helpdesk and customer service experience. 2 Years of professional experience in operating system configuration. 2 Years of professional experience in equipment troubleshooting. Working knowledge of personal computers (Windows, MacOS).

Must Have Technical/Functional Skills * Primary Skill: Core Java * Secondary: Mule ESB * Tertiary Skill: Splunk * Experience: Minimum 10 years Roles & Responsibilities * Bachelors degree in Computer Science, Information Technology, or related field * Proven experience in production support or a related role. * Experience in supporting Java/Java web services based applications with high volume transactions. * Working knowledge of Splunk and Dynatrace tools to identify issues in production quickly. * Basic knowledge of using Unix/Linux commands to login into servers, fetch logs, copy/delete files, run shell scripts. * Strong analytical and problem-solving skills. * Familiarity with incident and problem management processes. * Excellent communication skills and ability to understand customer based requirements and expectations. * Strong documentation skills. Highly effective at driving process improvement based on lessons learned analysis. * Ability to work effectively in a team environment and independently. * Willingness to work in shifts and provide weekend support on a rotational basis. * Strong Mulesoft experience ( 4.X and up). * Web Services ( SOAP, REST etc), Windows Services experience. * Strong RDBMS experience ( SQL Server, Oracle or DB2 etc0. * Hands on or strong knowledge with Autosys job scheduling. * Experience with Remedy, Service now, JIRA in creating/updating/closing incident tickets. * Executing BladeLogic scripts to route traffic/recycle JVMs/enable/disable MQs Routing traffic using AIC tool. * Experience in using SoapUI/Postman tool to test SOAP/REST APIs. TCS Employee Benefits Summary: Discretionary Annual Incentive. Comprehensive Medical Coverage: Medical & Health, Dental & Vision, Disability Planning & Insurance, Pet Insurance Plans. Family Support: Maternal & Parental Leaves. Insurance Options: Auto & Home Insurance, Identity Theft Protection. Convenience & Professional Growth: Commuter Benefits & Certification & Training Reimbursement. Time Off: Vacation, Time Off, Sick Leave & Holidays. Legal & Financial Assistance: Legal Assistance, 401K Plan, Performance Bonus, College Fund, Student Loan Refinancing. Salary Range: $110,000 - $120,000 a year

Clerical and office support to Business Relationship Managers providing loans and deposit relationships to MidFirst business customers. Maintenance of business loan accounts, including payment and loan history research, advance activity, regulatory compliance, account changes and file maintenance Assist in the delivery of new loan accounts by coordinating loan closing and post-closing documentation and third-party services Maintenance of business accounts, including file maintenance, regulatory compliance, account changes, and research of general inquiries related to deposit products Assist in the maintenance and delivery of deposit related services such as completing online, bill pay, card and treasury management product fulfillment Requirements Minimum of 3 years of previous administrative or clerical support experience in a professional work environment High School diploma or equivalent required with some college business courses preferred General knowledge of bank processes Working knowledge of business deposit and loan products highly desired Excellent written and oral communication skills Excellent PC skills Excellent customer service skills **Please note this is an in-office position. Annual Salary Range: $42,000.00 - $60,000.00. This position is non-exempt. Compensation is aligned to experience, skills and education. Benefits: The bank offers a comprehensive benefits package including medical, dental, and vision coverage; paid holidays, vacation, and sick leave; and 401(K) plan. Hours of paid leave may vary based on position.

Responsible for reviewing, and underwriting applications for consumer direct & indirect, home improvement, home equity, credit card and line of credit loans. Ensures internal customers are promptly and professionally served. Assists staff with any loan account problems and answers staff questions regarding Credit Union loan policies, procedures, products and loan decisions. Communicates to frontline staff the need to obtain additional loan information and documentation required to formulate and relay credit decisions. Assist in the processing of new member accounts and loans received via indirect channels. Ensures accuracy of information needed to formulate a decision based on set criteria established within the credit union loan origination system. Analyzes data to formulate decisions outside of the automated processes capabilities. Ensures compliance with Fair Lending laws and federal regulations of consumer loans. Presents loan requests above lending limit for approval as per loan policy. (E) Essential or (N) Nonessential (E) 45% Evaluates and analyzes current financial position of members to determine the degree of risk involved in extending credit or lending money. Makes decision to approve, deny, or forward the loan request to higher levels for decision. Requests additional information if required. (E) 20% Prepares complete and accurate home equity loan documents. Explains the home equity terms and conditions as well as the options to members. Completes home equity closing process with the member. (E) 10% Assists in servicing loans by processing such items as payoffs, refinances, problem loan workout arrangements, payment extensions, collateral releases, and payment due date changes at the direction of the Collections department and Lending Support Manager. (E) 10% Ensures compliance with terms and conditions on current loans. Keeps compliant and informed of current trends and laws on lending and consumer credit. (E) 10% Reviews terms, conditions and stipulations post funding for loans ensuring the information's accuracy and integrity. (N) 5% Performs other job related duties as assigned. PERFORMANCE MEASUREMENTS Lending Support Underwriter functions are efficiently, effectively, and accurately performed in accordance with established policies, standards, security procedures, legal, and regulatory requirements. Good business relations exist with members. Programs, products and services are properly and thoroughly explained. Staff's problems or questions are courteously and promptly resolved. Good working relationships and coordination exist with area personnel and with management. Appropriate assistance is provided to area staff as needed. Managers are appropriately informed of area activities. Credit applications and related financial data are closely and effectively analyzed and evaluated. Decisions are communicated accurately, completely, and timely. Personal delinquency write-off numbers are in line with Credit Union objectives. EDUCATION/CERTIFICATION: Bachelor's Degree REQUIRED KNOWLEDGE: Good understanding of financial services and products provided Knowledge of Credit Union loan services, policies, and procedures Understanding of related legal and regulatory standards, and required loan documentation Knowledge of consumer and residential lending practices EXPERIENCE REQUIRED: Two years to five years of similar or related experience SKILLS/ABILITIES: Excellent interviewing, communication, and public relations skills Professional appearance and attitude Strong analytical and financial skills Ability to operate related computer applications, and other business equipment including calculators, typewriter, printer, telephone, and notary stamp PHYSICAL ACTIVITIES AND REQUIREMENTS OF THIS POSITION TALKING: One must frequently convey detailed or important instructions or ideas accurately, loudly, or quickly. REPETITIVE MOTIONS: Movements frequently and regularly require using the wrists, hands, and/or fingers. FINGER DEXTERITY: Primarily using just the fingers to make small movements such as typing, picking up small objects, or pinching fingers together. AVERAGE HEARING: Able to hear average or normal conversations and receive ordinary information. AVERAGE VISUAL ABILITIES: Average, ordinary visual acuity is necessary to prepare or inspect documents or products, or operate machinery. PHYSICAL STRENGTH: Sedentary work; sitting most of the time. Exerts up to 10 lbs. of force occasionally. WORKING CONDITIONS No hazardous or significantly unpleasant conditions (such as in a typical office). MENTAL ACTIVITIES AND REQUIREMENTS OF THIS POSITION REASONING ABILITY: Ability to deal with a variety of variables under only limited standardization. Able to interpret various instructions. MATHEMATICS ABILITY: Ability to compute discount, interest, profit, and loss; commission markup and selling price; and ratio, proportion, and percentage. Able to perform very simple algebra. LANGUAGE ABILITY: Ability to read a variety of books, magazines, instruction manuals, atlases, and encyclopedias. Ability to prepare memos, reports, and essays using proper punctuation, spelling, and grammar. Ability to communicate distinctly with appropriate pauses and emphasis; correct punctuation (or sign equivalent), and variation in word order; using present, perfect, and future tenses. INTENT AND FUNCTION OF This is intended as a summary of the major duties and responsibilities as well as qualifications for this position. The is not intended as inclusive of all duties an individual in this position might be asked to perform or of all qualifications that may be required either now or in the future. In accordance with the Americans with Disabilities Act, it is possible that requirements may be modified to reasonably accommodate disabled individuals. However, no accommodations will be made which may pose serious health or safety risks to the employee or others or which impose undue hardships on the Credit Union. Job descriptions are not intended as and do not create employment contracts. The Credit Union maintains its status as an at-will employer. Employees can be terminated for any reason not prohibited by law. Powered by ExactHire:187104

The Relationship Support Specialist provides administrative, operational, and client service support to the Commercial Banking team. This entry-level role is ideal for individuals with retail banking or customer service experience who want to develop into a Commercial Banking career path. The Specialist supports basic lending and deposit functions, assists Relationship Assistant's with daily client needs, and ensures smooth coordination across internal departments. Essential Functions: Client Service & Communication * Serves as a first-line point of contact for clients, providing excellent service, answering questions, and helping resolve general inquiries. * Communicates daily with clients via phone, email, and in-person interactions on behalf of Relationship Managers. * Supports Relationship Managers with servicing requests, account questions, and onboarding needs. * Maintains a professional, positive, and customer-focused approach in all interactions. Loan Support & Documentation * Assists in gathering required documentation for new loans, renewals, and extensions. * Helps monitor reports for past-due or maturing loans and coordinates follow-up with Relationship Managers. * Requests documents from internal departments and ensures they are completed and routed appropriately. * Participates in coordinating loan closings by scheduling, communicating with third parties, and preparing required materials. * Organizes and maintains electronic and physical loan files to support accurate recordkeeping. Operational Support * Provides administrative support, including organizing files, scheduling, routing calls, and preparing customer correspondence. * Assists with basic account maintenance such as stop payments, refunds, transfers, debit card updates, and online banking setup. * Prepares new account packages for commercial and consumer clients. * Assists with compiling reports related to loan and deposit activity. * Supports Relationship Managers during absences by helping address routine customer requests within assigned authority. Cross-Department Coordination * Works closely with Loan Operations, Loan Administration, Treasury Management, and Branch teams to ensure smooth processing of customer needs. * Develops working knowledge of commercial banking products and services to support client onboarding and service requests. * Follows bank policies, procedures, and compliance requirements in all daily tasks. Additional Responsibilities * Maintains accurate records, monitors follow-up items, and assists with gathering materials for credit renewals. * Supports team goals, contributes to a positive work environment, and completes special projects as assigned. * Performs all other duties as assigned. Education & Experience Requirements * High school diploma or GED required; college coursework or degree preferred. * 1-3 years of banking, financial services, or retail banking experience preferred. * Strong customer service skills with the ability to communicate effectively in person, by phone, and via email. * Basic understanding of bank products and services; interest in learning Commercial Banking. * Proficiency with Microsoft Office and ability to learn banking systems quickly. * Strong organizational skills, attention to detail, and ability to manage multiple tasks. * Solid math skills and ability to perform standard calculations. * Team-oriented with a willingness to learn, ask questions, and support the broader Commercial Banking group. * Valid driver's license and reliable transportation if job duties require travel. Supervisory Responsibility: This position has no supervisory responsibilities. Job Type: This is a full-time, non-exempt position. Typical work hours are Monday through Friday, 8:00am to 5:00pm. Travel: No travel is expected for this position.

The Relationship Support Specialist provides administrative, operational, and client service support to the Commercial Banking team. This entry-level role is ideal for individuals with retail banking or customer service experience who want to develop into a Commercial Banking career path. The Specialist supports basic lending and deposit functions, assists Relationship Assistant's with daily client needs, and ensures smooth coordination across internal departments. Essential Functions: Client Service & Communication * Serves as a first-line point of contact for clients, providing excellent service, answering questions, and helping resolve general inquiries. * Communicates daily with clients via phone, email, and in-person interactions on behalf of Relationship Managers. * Supports Relationship Managers with servicing requests, account questions, and onboarding needs. * Maintains a professional, positive, and customer-focused approach in all interactions. Loan Support & Documentation * Assists in gathering required documentation for new loans, renewals, and extensions. * Helps monitor reports for past-due or maturing loans and coordinates follow-up with Relationship Managers. * Requests documents from internal departments and ensures they are completed and routed appropriately. * Participates in coordinating loan closings by scheduling, communicating with third parties, and preparing required materials. * Organizes and maintains electronic and physical loan files to support accurate recordkeeping. Operational Support * Provides administrative support, including organizing files, scheduling, routing calls, and preparing customer correspondence. * Assists with basic account maintenance such as stop payments, refunds, transfers, debit card updates, and online banking setup. * Prepares new account packages for commercial and consumer clients. * Assists with compiling reports related to loan and deposit activity. * Supports Relationship Managers during absences by helping address routine customer requests within assigned authority. Cross-Department Coordination * Works closely with Loan Operations, Loan Administration, Treasury Management, and Branch teams to ensure smooth processing of customer needs. * Develops working knowledge of commercial banking products and services to support client onboarding and service requests. * Follows bank policies, procedures, and compliance requirements in all daily tasks. Additional Responsibilities * Maintains accurate records, monitors follow-up items, and assists with gathering materials for credit renewals. * Supports team goals, contributes to a positive work environment, and completes special projects as assigned. * Performs all other duties as assigned. Education & Experience Requirements * High school diploma or GED required; college coursework or degree preferred. * 1-3 years of banking, financial services, or retail banking experience preferred. * Strong customer service skills with the ability to communicate effectively in person, by phone, and via email. * Basic understanding of bank products and services; interest in learning Commercial Banking. * Proficiency with Microsoft Office and ability to learn banking systems quickly. * Strong organizational skills, attention to detail, and ability to manage multiple tasks. * Solid math skills and ability to perform standard calculations. * Team-oriented with a willingness to learn, ask questions, and support the broader Commercial Banking group. * Valid driver's license and reliable transportation if job duties require travel. Supervisory Responsibility: This position has no supervisory responsibilities. Job Type: This is a full-time, non-exempt position. Typical work hours are Monday through Friday, 8:00am to 5:00pm. Travel: No travel is expected for this position.

The Relationship Support Specialist provides administrative, operational, and client service support to the Commercial Banking team. This entry-level role is ideal for individuals with retail banking or customer service experience who want to develop into a Commercial Banking career path. The Specialist supports basic lending and deposit functions, assists Relationship Assistant's with daily client needs, and ensures smooth coordination across internal departments. Essential Functions: Client Service & Communication * Serves as a first-line point of contact for clients, providing excellent service, answering questions, and helping resolve general inquiries. * Communicates daily with clients via phone, email, and in-person interactions on behalf of Relationship Managers. * Supports Relationship Managers with servicing requests, account questions, and onboarding needs. * Maintains a professional, positive, and customer-focused approach in all interactions. Loan Support & Documentation * Assists in gathering required documentation for new loans, renewals, and extensions. * Helps monitor reports for past-due or maturing loans and coordinates follow-up with Relationship Managers. * Requests documents from internal departments and ensures they are completed and routed appropriately. * Participates in coordinating loan closings by scheduling, communicating with third parties, and preparing required materials. * Organizes and maintains electronic and physical loan files to support accurate recordkeeping. Operational Support * Provides administrative support, including organizing files, scheduling, routing calls, and preparing customer correspondence. * Assists with basic account maintenance such as stop payments, refunds, transfers, debit card updates, and online banking setup. * Prepares new account packages for commercial and consumer clients. * Assists with compiling reports related to loan and deposit activity. * Supports Relationship Managers during absences by helping address routine customer requests within assigned authority. Cross-Department Coordination * Works closely with Loan Operations, Loan Administration, Treasury Management, and Branch teams to ensure smooth processing of customer needs. * Develops working knowledge of commercial banking products and services to support client onboarding and service requests. * Follows bank policies, procedures, and compliance requirements in all daily tasks. Additional Responsibilities * Maintains accurate records, monitors follow-up items, and assists with gathering materials for credit renewals. * Supports team goals, contributes to a positive work environment, and completes special projects as assigned. * Performs all other duties as assigned. Education & Experience Requirements * High school diploma or GED required; college coursework or degree preferred. * 1-3 years of banking, financial services, or retail banking experience preferred. * Strong customer service skills with the ability to communicate effectively in person, by phone, and via email. * Basic understanding of bank products and services; interest in learning Commercial Banking. * Proficiency with Microsoft Office and ability to learn banking systems quickly. * Strong organizational skills, attention to detail, and ability to manage multiple tasks. * Solid math skills and ability to perform standard calculations. * Team-oriented with a willingness to learn, ask questions, and support the broader Commercial Banking group. * Valid driver's license and reliable transportation if job duties require travel. Supervisory Responsibility: This position has no supervisory responsibilities. Job Type: This is a full-time, non-exempt position. Typical work hours are Monday through Friday, 8:00am to 5:00pm. Travel: No travel is expected for this position.

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day. Being a Great Place to Work is core to how we drive Responsible Growth. This includes our commitment to being an inclusive workplace, attracting and developing exceptional talent, supporting our teammates' physical, emotional, and financial wellness, recognizing and rewarding performance, and how we make an impact in the communities we serve. Bank of America is committed to an in-office culture with specific requirements for office-based attendance and which allows for an appropriate level of flexibility for our teammates and businesses based on role-specific considerations. At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us! Job Description: This job is responsible for supporting users in an elevated desktop support role. Key responsibilities include performing complex technical problem resolution of hardware and software issues remotely, by telephone, and/or on location for end users. Job expectations include working proactively to perform analytical, technical, and administrative functions, communicating technical information to clients and partners with care and empathy, and supporting peers and team members as needed. Responsibilities: Supports execution of the day-to-day restoration of incidents and work orders for hardware and software and ensures adherence to agreed upon service levels Facilitates the resolution of reactive and proactive problems throughout the service lifecycle and follows incident and service management processes Interfaces between end users and third party hardware vendors to resolve hardware dispatch tickets Partners with peer technology support teams, including desktop engineering, product managers, and application support teams to identify resolutions to incidents Investigates complex technology incidents to diagnose and resolve underlying causes impacting end users Required Qualifications: Expertise in troubleshooting the Windows 11 operating system. Proficiency with troubleshooting Microsoft Office Suite, including Teams and Copilot Chat. Experience with ITSM platforms, including Remedy ticketing system. Skills: Active Listening Analytical Thinking Problem Solving Production Support Technical Troubleshooting Attention to Detail Customer and Client Focus Emotional Intelligence Issue Management Oral Communications Adaptability Critical Thinking Risk Management Written Communications Shift: 1st shift (United States of America) Hours Per Week: 40