Call Center Representative jobs at Intermountain Healthcare - 4297 jobs

At Christian Healthcare Ministries (CHM), we exist to glorify God, show Christian love, and serve members of the Body of Christ by sharing each other's medical bills. The Member Enrollment Representative (MER) plays a vital role in this mission by increasing membership through various communication channels while delivering exceptional member experience. The MER is responsible for converting sales leads into new memberships, guiding prospective members through the enrollment process, and ensuring that every interaction reflects CHM's core values and commitment to service excellence. WHAT WE OFFER Compensation based on experience. Faith and purpose-based career opportunity! Fully paid health benefits Retirement and Life Insurance 12 paid holidays PLUS birthday Professional Development Paid Training ESSENTIAL JOB FUNCTIONS Meet sales targets, goals, and performance expectations. Engage in inbound and outbound phone sales (no cold calling) to assist and guide prospective members through the enrollment process. Establish referrals, build relationships, and develop contacts with potential prospects. Respond promptly and professionally to prospective member calls and inquiries. Ensure delivery of high-quality, Christ-centered service. Address member questions, concerns, and provide thoughtful recommendations. Assist in retaining memberships when appropriate. Respond to emails, calls, and voicemail promptly. Clearly explain CHM guidelines, programs, and options to members. Offer suggestions for improvement to the Member Enrollment Supervisor and Team Leader. Maintain professionalism, empathy, and a positive attitude. Demonstrate strong communication skills in both phone and written correspondence. Uphold CHM's Core Values and Mission Statement in all interactions. Collaborate with other departments, including Member Services, Marketing, and Communications, to ensure seamless member experience. Gain a deep understanding of the Member Enrollment Team's structure and objectives. Input, track, and manage prospects using HubSpot and internal CHM systems. Develop ongoing relationships with prospects through consistent and intentional follow-up. OTHER FUNCTIONS Demonstrate Christian values and adhere to ethical and legal business practices. Support CHM initiatives and departmental goals as assigned. EDUCATION, EXPERIENCE & SKILLS REQUIRED Prior experience in online or phone-based sales (preferred). College education or equivalent work experience (preferred). Strong verbal and written communication skills, including professional phone and email etiquette. Proficiency in CHM guidelines, programs, and policies (training provided). Competence with Microsoft Office Suite and CRM tools such as HubSpot. Excellent organizational and time management skills with the ability to handle multiple priorities. Self-motivated, collaborative, and committed to teamwork. Strong problem-solving and conflict resolution skills. Willingness to ask questions, seek guidance, and support team initiatives. TRAINING & DEVELOPMENT New representatives will complete a structured training program designed to build a strong understanding of CHM's membership process, communication tools, and ministry values. Ongoing professional development and mentorship opportunities are also provided. WORKING CONDITIONS Must adhere to organizational policies and procedures as outlined in the employee handbook. Occasional travel may be required for ministry or business purposes. Flexibility to work hours between 8:00 a.m. and 6:00 p.m., based on department needs. Requires extended periods of sitting, working on a computer, and communicating by phone or email. Strong reasoning and problem-solving abilities to overcome objections and assist prospective members effectively. About Christian Healthcare Ministries Founded in 1981, Christian Healthcare Ministries (CHM) is a health care sharing ministry for Christians. CHM is a nonprofit, voluntary cost-sharing ministry through which participating Christians meet each other's medical bills. The mission of CHM is to glorify God, show Christian love, and experience God's presence as Christians share each other's medical bills.

Job Description is available upon request La version de esta posicion esta disponible en Español si es requerida BHSN, one of the fastest-growing organizations providing whole-person care in the region, is in search of passionate individuals to join our rapidly growing team! Your role at BHSN: The Call Center Representative is on the front lines of delivering an exceptional customer experience for those that we serve in those organizations in which we partner. Expected to provide an exceptional patient experience in every counter, aligned with the organization's core values. This role plays a crucial part in our organization's first encounter with those that we serve. Work Schedule: Monday through Friday flexible schedule needed as the position requires a mixed schedule of mornings and evenings to meet the needs of the program. What's in it for you? Generous benefits, including personalized health coverage, paid time off, and holiday pay Working within our community, making a real impact, working alongside passionate colleagues Accessible leadership team, coaching for your growth, and ample training opportunities As a rapidly growing organization, there are endless opportunities to grow within the organization What your day might look like: Helps patients understand and access our services better. Use the knowledge you gain from training, your problem-solving skills and support from your team answer patient calls effectively Helps keep track of our patient interactions. While on calls, use your expert listening skills to get to the heart of a patient's question quickly and document all interactions in real-time Assists individuals in making appointments for various clinical services throughout the BHSN System Communicates clear instructions related to scheduled services utilizing appropriate guidelines Identify and empathetically address patient concerns and, if necessary, escalate appropriately Triages specific and complex inquiries to the appropriate resource (management, clinical call center, billing call center, etc.) Supports collaboration and teamwork by sharing information and responding to questions/requests from the rehabilitation team and other support providers Your skills and qualifications: High school diploma/GED 1+ years of experience in a customer service role preferred. Valid NYS driver's license and reliable transportation required for local and regional travel. EEO Statement: BHSN is an Equal Opportunity Employer, and supports Diversity, Equity, and Inclusion in its hiring and employment practices so that every team member can feel like they belong and be their authentic self to thrive in their personal and professional lives. In order to do that, all applicants will receive consideration for employment without regard to age, race (including traits historically associated with race, including but not limited to, hair texture and protective hairstyles), creed, color, national origin, sexual orientation, military status, sex, disability, genetic predisposition or carrier status, marital status, arrest record or status as a victim of domestic violence, familial status, gender/gender expression, reproductive health decisions , citizenship or immigration status or any other factor prohibited by law.

is available upon request La version de esta posicion esta disponible en Español si es requerida BHSN, one of the fastest-growing organizations providing whole-person care in the region, is in search of passionate individuals to join our rapidly growing team! Your role at BHSN: The Call Center Representative is on the front lines of delivering an exceptional customer experience for those that we serve in those organizations in which we partner. Expected to provide an exceptional patient experience in every counter, aligned with the organization's core values. This role plays a crucial part in our organization's first encounter with those that we serve. Work Schedule: Monday through Friday flexible schedule needed as the position requires a mixed schedule of mornings and evenings to meet the needs of the program. What's in it for you? Generous benefits, including personalized health coverage, paid time off, and holiday pay Working within our community, making a real impact, working alongside passionate colleagues Accessible leadership team, coaching for your growth, and ample training opportunities As a rapidly growing organization, there are endless opportunities to grow within the organization What your day might look like: Helps patients understand and access our services better. Use the knowledge you gain from training, your problem-solving skills and support from your team answer patient calls effectively Helps keep track of our patient interactions. While on calls, use your expert listening skills to get to the heart of a patient's question quickly and document all interactions in real-time Assists individuals in making appointments for various clinical services throughout the BHSN System Communicates clear instructions related to scheduled services utilizing appropriate guidelines Identify and empathetically address patient concerns and, if necessary, escalate appropriately Triages specific and complex inquiries to the appropriate resource (management, clinical call center, billing call center, etc.) Supports collaboration and teamwork by sharing information and responding to questions/requests from the rehabilitation team and other support providers Your skills and qualifications: High school diploma/GED 1+ years of experience in a customer service role preferred. Valid NYS driver's license and reliable transportation required for local and regional travel. EEO Statement: BHSN is an Equal Opportunity Employer, and supports Diversity, Equity, and Inclusion in its hiring and employment practices so that every team member can feel like they belong and be their authentic self to thrive in their personal and professional lives. In order to do that, all applicants will receive consideration for employment without regard to age, race (including traits historically associated with race, including but not limited to, hair texture and protective hairstyles), creed, color, national origin, sexual orientation, military status, sex, disability, genetic predisposition or carrier status, marital status, arrest record or status as a victim of domestic violence, familial status, gender/gender expression, reproductive health decisions , citizenship or immigration status or any other factor prohibited by law.

The Call Center Representative is responsible for providing timely and professional customer service to incoming phone calls specifically for appointment scheduling. The Call Center Rep will answer incoming calls for lab results, refill requests and schedule patient appointments, manage the provider's schedules in all medical departments according to set protocol of each department and direct all incoming calls of the call system in a manner that will enhance corporate image and increase customer satisfaction. In occasion to serve as back up for Front Desk staff shortage by performing any front office duties under the direction of the Site Supervisor. QUALIFICATIONS: * High School Diploma or GED. * Bilingual- English/Spanish is required. * Able to work a flexible schedule. * Previous experience in a Medical Setting preferred. * Ability to manage multiple phone lines and incoming calls in timely manner. * Ability to read and interpret documents, such as policies, procedure manuals, and reports. * Data entry proficient. * Experience with Electronic Medical Records Systems Preferred * Minimum of 2 years Healthcare Call Center experience or 2 years of Customer Service Call Center experience. * Professional and Positive attitude and able to communicate with all levels of management and more importantly with our patients. ESSENTIAL DUTIES AND RESPONSIBILITIES: * Responsible for answering incoming calls in a courteous and professional manner, address questions and route calls accordingly. * Takes all incoming calls, facilitates patient needs, and documents all communication into the chart. * Always ensure patient confidentiality. * Schedule all appointments for all departments and clinics based on approved protocol for each department's registration area into the Practice Management System. * Responsible in assisting and maintaining the patients' demographic information and insert new/updated clinical and administrative documentation in charts. * Ensures that all patients inquiries are advised on the sliding fee scale and makes adjustments accordingly. * Gathers third party payment information, records charges, and bills patients for services provided as indicated on the encounter form. * Processes the charge entry into the Electronic Medical Records system. * Schedule all incoming phone appointments using specific protocols for each department/ provider with a high degree of accuracy. * Verify via the telephone all patient information including demographic, insurance and payment balance according to policy and instruct patients accordingly in preparation of their appointment such as the need to come in early if they need to be put on the sliding fee scale, what payment method are accepted and reminders of co-payment need to be paid at the time of service for privately insured patients. * Receives requests from pharmacy or other providers and contacts patients with messages, to include scheduling of appointments, lab orders, or other needs, and complete documentation. * Assists with lab callbacks or other clerical/phone tasks. * Addresses incoming calls for lab results and schedules follow up appointments according to directions of provider. * Alerts Site Supervisor of any pending patient requests for refills, lab results, or any other requests that have not been addressed by clinical staff or providers in a timely manner outlined by the "Telephone Triage Guide". * Provides excellent internal/external customer service. * Performs other duties as assigned. * All Health Center staff members have emergency and disaster response responsibilities. Participates in all safety programs which may include assignment to an emergency response team.

Job Summary: The appointment specialist works as a member of a care team consisting of, at a minimum, a provider, nurse, check-in/out person and appointment specialist. He/she receives incoming/makes outgoing telephone calls, addresses the needs presented by patients or dispatches the caller to the appropriate staff person. He/she schedules appointments in the computer scheduler, taking into consideration scheduling protocols, provider availability and optimal patient flow. The appointment specialist must remain consistently polite, efficient and patient-care centered in all communications with patients and staff. He/she must work closely with the nursing staff to maintain efficient operations with quality patient care as primary consideration. Demonstrates a sincere dedication and loyalty to the mission, vision and core values of BRMC. Responsibilities: Schedule appointments to meet patient needs following scheduling parameters set by the center and the specific provider. Assess and address the needs of callers: schedule appointments, take messages/telephone encounters, and promptly dispatch calls to appropriate staff. Make calls as needed to schedule/reschedule appointments Work closely with nursing staff to triage patient needs and schedule appointments. Communicate with no-show patients by phone or by mail as directed by provider and center policy. Work closely with front office team members to share information and provide cross-coverage assuring that patient services responsibilities of the care team are carried out correctly and in a timely manner. In the event of inclement weather or other threats to the center opening on schedule, the appointment specialist prints and takes home the schedule for the day(s) in question. Should the center not open the appointment specialist calls their assigned provider's patients to cancel and/or reschedule appointments. Play and active role in training new employees who are member of the care team or patient services team. Communicate with clarity and courtesy on telephone, in person and in written communication. Operate computer database to schedule appointments, look-up patient accounts, and other computer operates as necessary. Empanel patients in the electronic medical record system Assist coworkers with all front office and scheduling functions. Performs other necessary duties as assigned by the Patient Services Manager to meet the goal of providing quality health care services.

CURRENT BRONSON EMPLOYEES - Please apply using the career worklet in Workday. This career site is for external applicants only. Love Where You Work! Team Bronson is compassionate, resilient and strong. We are driven by Positivity which inspires us to be our best and to go above and beyond for our patients, for one another, and for our community. If you're ready for a rewarding new career, join Team Bronson and be part of the experience. Location BMH Bronson Methodist Hospital Title Regional Call Center Operator - PRN 10am-10pm Every Other Weekend The Regional Call Center Operator is responsible for day-to-day operations of Bronson Communication Services, which receives an average of 39,000 calls per month. These responsibilities encompass processing incoming calls for Bronson Methodist Hospital, Bronson Battle Creek Hospital and other Bronson entities, paging in-hospital personnel, physicians and orders for Kalamazoo and Battle Creek, executing code procedures for Kalamazoo and Battle Creek, processing changes to Smart Web on-call calendars for the Bronson system, and processing after hours calls for all Bronson practices system wide. Employees providing direct patient care must demonstrate competencies specific to the population served. High school diploma or general education degree (GED) required. 1-2 years related experience and/or training preferred. Previous computer/ call center experience preferred. 1-2 years of previous working knowledge of basic medical terminology * A typing test is required. * Excellent communication skills in a high-volume department, working with both the public and health care professionals. * Ability to prioritize and work efficiently in emergency or complicated situations where speed and accuracy matter and must have the ability to assure confidentiality of sensitive information. Must have the ability to assure confidentiality of sensitive information. * Must have the ability to provide positive customer service, read, write, speak and spell in English and speak with proper and professional grammar * Must be able to organize and prioritize workflow. Work which produces very high levels of mental/visual fatigue, e.g. CRT work between 80 and 100 percent of the time, and work involving extremely close tolerances and considerable hand/eye coordination for sustained periods of time. The job produces some physical demands. Typical of jobs that include regular walking, standing, stooping, bending, sitting, and some lifting of light weight objects. * Handles all incoming calls for Kalamazoo, Battle Creek and other Bronson entities, provides general information and transfers to the appropriate person or department. * Responds to hospital, county, state, and area wide communications through phone, text paging, overhead paging, and computer systems. * Pages all service areas when necessary. * Makes changes to computerized on-call schedules for physicians and departments system wide. * Responsible for multiple step emergency, fire, weather, and disaster plan activation for Kalamazoo and Battle Creek. * Monitors fire alarm and medical gas systems for Kalamazoo. * Responds to all emergency situations, Code Blue, Yellow, Pink, Orange, Red, Black and Grey, trauma alerts, AMI and Stroke call downs, paging system failures, etc. for Kalamazoo and Battle Creek * Receives and logs answering service phone calls while ensuring doctors were properly paged for the Bronson system. Shift Variable Time Type Part time Scheduled Weekly Hours 10 Cost Center 1690 Bronson Communication Services (BHG) Agency Use Policy and Agency Submittal Disclaimer Bronson Healthcare Group and its affiliates ("Bronson") strictly prohibit the acceptance of unsolicited resumes from individual recruiters or third-party recruiting agencies ("Recruiters") in response to job postings or word of mouth. Unsolicited resumes sent to any employee of Bronson by Recruiters, without both a valid written agreement with Bronson and a direct written request from the Bronson Talent Acquisition Department for a specific job position, will be considered the property of Bronson. Furthermore, no fees will be owed or paid to Recruiters who submit resumes for unsolicited candidates, even if those candidates are hired. This policy applies regardless of whether the Recruiter has a pre-existing agreement with Bronson. Only candidates submitted through a specific written agreement with the Bronson Talent Acquisition Department for a named position are eligible for fee consideration. Please take a moment to watch a brief video highlighting employment with Bronson!

Financial Services Building - Pascagoula | Full-Time | Day Shift Monday - Friday | 3151 Denny Ave Pascagoula, Mississippi, 39581 United States The Clinic Access Representative receives and assists telephone calls from patients and visitors of the Singing River outpatient clinics. He/She helps to facilitate patient care by carrying out the Representative responsibilities in a professional, efficient, and accurate manner. DISCLAIMER: This is not necessarily an exhaustive list of all responsibilities, duties, skills, efforts, requirements or working conditions associated with the job. While this intends to be an accurate reflection of the current job, management reserves the right to revise the job or to require that other or different tasks performed as assigned. Education: High School graduate or equivalent required. License: N/A Certifications: Must have de-escalation training completed by the end of position orientation (90 days); must have appropriate level of de-escalation training. Experience: Experience working in a clerical or secretarial role in a healthcare-related or call center setting preferred. Reports to: Manager of Clinic Access Center Supervises: None Physical Demands: Work is moderately active: involves sitting with frequent requirements to move about the office, move about the facility, and to travel to another facility within the SRHS service area. Work involves exerting a negligible amount of force frequently to lift, carry, push, pull, or otherwise move objects, including the human body. Work involves using many physical motions in performing daily work activities; subject to exposure of body fluids, sputum and tissues, which may carry the hazard of infectious disease. Work involves using repetitive motions: substantial movements of the wrists, hands, and or fingers while operating standard office equipment such as computer keyboard. Work involves being able to perceive the nature of sound at normal speaking levels with or without correction; the ability to make fine discriminations in sound. Work requires close visual and acuity and the ability to adjust the eye to bring an object into sharp focus, i.e. shift gaze from viewing a computer monitor to forms/printed material that are closer to compare data at close vision. Must be able to be active for extended periods of time without experiencing undue fatigue. Must be able to work schedules assigned with the understanding that changes may be instituted according to the needs of the hospital for off days, shifts or weekends. Mental Demands: Must demonstrate keen mental faculties/assessment and decision making abilities. Must demonstrate superior communication/speaking/enunciation skills to receive and give information in person and by telephone. Must demonstrate strong written and verbal communication skills. Must possess emotional stability conducive to dealing with high stress levels. Must demonstrate ability to work under pressure and meet deadlines. Attention to detail and the ability to multi-task in complex situations is required. Must have the ability to maintain collaborative and respectable working relationships throughout SRHS and other organizations. Special Demands: Must possess superior customer service skills and professional etiquette. Must possess proficient knowledge and ability to use a computer (must be keyboard proficient) and other office technology (i.e., telephone, fax, etc.), MS Outlook and Word. Must be able to demonstrate appropriate clinical judgment and apply appropriate professional skills to a patient population of all ages.

The primary responsibility of the Call Center Operator is to provide the highest quality of customer service to patients at all time. This position performs a variety of duties related to the orderly operation of the Call Center for room service. Gathers, coordinates and records all patient-related foodservice information and activities. Answers phone, takes patient/nursing meal orders and adheres to HACCP and other regulatory agency policies. SHIFT & SCHEDULE: Fulltime, 11:30am to 7:00pm ESSENTIAL FUNCTIONS/PERFORMANCE EXPECTATIONS Answers the Call Center phone, checks messages frequently, and displays proper phone etiquette while taking meal orders for the room service program. Checks patient rosters for new admits, diet changes, and patients with no diet orders. Calls patients and assist with meal ordering. Ensures all patient meal orders are compliant with physician-prescribed diet orders, food allergies, food intolerances, and needed diet modifications. Notifies dietitians of patients needing further assistance or education. Prints necessary reports for room service staff and forwards requests for additional patient food services to appropriate areas. Provides good customer service and treats all patients with respect, understanding, and patience at all times. EDUCATION AND EXPERIENCE: Must be a high school graduate or equivalent. Computer and telephone skills are a must. Must be able to communicate effectively, both orally and in writing. PHYSICAL REQUIREMENTS To perform this job successfully, an individual must be able to perform each essential responsibility satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The individual must be able to: Ø Stand, walk, sit, stoop, reach, lift, speak and hear. Lifting is limited to 35 lbs. for clinical staff and to 50 lbs. for non-clinical staff. The individual must use an assisted-lift device or get another individual(s) to assist with the lift that is over these maximum limits.

Under the general supervision of the Call Center Administrator, the Call Center Clinical Specialists are responsible for completing telephonic clinical screenings and assessments to determine eligibility into the public mental health system so that consumers will receive the appropriate level of care. PRINCIPAL DUTIES AND RESPONSIBILITIES: Determines appropriate levels of care for referral, assisting clients in selecting appropriate service providers. Initiates referrals to selected providers. Provides re-authorization of SUD/Mental Health/co-occurring services. Assists providers with additional client information to provide appropriate referral for treatment services. Evaluates clinical appropriateness for consumers. Establishes funding eligibility. Applies priority status criteria for placement. Conducts follow-up with clients who were admitted for treatment to assist them with a continuum of care. Monitors client's compliance with services and assists with aftercare/recovery plan services. Reviews requests for authorizing/reauthorizing medically appropriate services and length of stay. Manages client care through the MH-WIN system. Provides community callers with information related to community resources and assists callers with information on how to access community services. Utilizes computer to perform clinical and administrative job functions. Ensures that consumers are authorized for interventions that meet medical necessity and are least restrictive. Works collaboratively with providers, health home teams, and community agencies. Proposes alternative and creative Care Plans when progress is stalled. Participates actively in program enhancements and the QI program. Conducts data gathering, documentation and analysis. Applies Medical Necessity Criteria for Behavioral Health services and applicable standardized assessments, i.e., Level of Care Utilization of System (LOCUS), Supports Intensity Scale (SIS), American Society of Addiction Medicine Patient Placement Criteria (ASAM), Autism Diagnostic Observation Scale Second Edition (ADOS-2), Autism Diagnostic Interview - Revised (ADI-R), Developmental Disabilities - Clinical Global Impression Severity Scale (DD-CGAS), as well as other medical necessity tools and the Federal Confidentiality Regulations, 42 CFR, Part 2. Conducts initial and ongoing review of enrollee's clinical condition both behavioral and physical. Communicates with medical and behavioral providers regarding treatment planning. Communicates with medical and behavioral providers regarding clinical and psychosocial needs. Ensures that the reauthorizations database is continuously updated and reflects the current status of individuals in treatment. Tracks and monitors cost factors relative to service utilization, treatment activities, and other access and placement criteria. Enters data and reports into written formats and electronic databases. Monitors provider services for adherence to priority Federal, State and Medicaid admission requirements. Identifies trends at the provider and network level and submit suggestions for clinical training and or technical support. Reviews behavioral assessments, diagnostic reports and treatment plans to assess the appropriateness of the authorization request. Performs related duties as assigned. KNOWLEDGE, SKILLS AND ABILITIES (KSA's) Knowledge of DWIHN policies, procedures and operations. Knowledge of the DWIHN provider network. Knowledge of medical and behavioral health practices and terminology. Knowledge of MDHHS policies, rules, regulations and procedures. Knowledge of Call Center Operations. Knowledge of Customer Service practices and principals. Knowledge of co-occurring and substance use treatment services. Knowledge of the American Society of Addiction Medicine Patient Placement Criteria (ASAM) and the Federal Confidentiality Regulations, 42 CFR, Part 2. Knowledge of SUD Policies and Procedures. Knowledge of various treatment modalities including Opiate Maintenance Treatment (OMT) (and re-authorization of Medication Assisted Treatment (MAT) criteria), case management, chemically-dependent pregnant women, co-occurring individuals, SMI/SED and I/DD populations. Knowledge of women specialty services requirements. Knowledge of priority population admittance. Knowledge of State Disability Assistance (SDA). Knowledge of Intravenous Drug User (IDU) management. Knowledge of and ability to use screening and assessment tools for behavioral health services. Knowledge of and ability to use treatment planning, case management and continuing care for behavioral health services. Knowledge of documents / regulations that govern the provision of mental health services, e.g., Medicaid Manual Mental Health and Substance Abuse Chapter III, State Plan for Medicaid, Michigan Department of Health and Human Services Quality Plan, BBA requirements and the Mental Health Code. Knowledge of the practices and principles of psychological, emotional, and sociological assessment and diagnosis. Knowledge of diagnostics, psychopharmacology, and supportive treatment approaches as applied to a severely mentally ill (SMI) adult population. Knowledge of the identification and treatment of co-occurring mental health and substance use disorders. Knowledgeable of psychotropic medications. Knowledge of Pre-Admission Review (PAR) Screening. Knowledge of the practices and principles of psychological, emotional, and sociological assessment and diagnosis. Computer skills Time management skills Organizational skills Critical thinking skills Decision Making skills Customer Service skills Language skills Listening skills Relationship building skills Teamwork skills Training skills Ability to communicate orally. Ability to communicate in writing. Ability to work effectively with others. Ability to work with an ethnically, linguistically, culturally, economically and socially diverse population. Judgement/Reasoning ability. REQUIRED EDUCATION: A Master's Degree in Social Work, Psychology, Counseling, Nursing (a Bachelor's Degree will be accepted), the Human Services, the Social Services or a related field. REQUIRED EXPERIENCE: Three (3) years of professional clinical experience in behavioral healthcare or a community mental health setting. REQUIRED LICENSE(S). A Valid State of Michigan clinical licensure: RN, LMSW, LMHC, LPC, LLP or PhD. A valid State of Michigan Driver's License with a safe and acceptable driving record. Working Conditions Contingent staff are allowed to work remotely with management approval. This description is not intended to be a complete statement of job content, rather to act as a general description of the essential functions performed. Management retains the discretion to add or change the position at any time. Please Note: DWIHN requires proof of being fully vaccinated for COVID-19 as a condition of employment. Medical or religious accommodations or other exemptions that may be required by law, will be approved when properly supported. Further information will be provided during the recruitment process. The Detroit Wayne Integrated Health Network is an Equal Opportunity Employer

Job Type: Full-Time. Monday - Friday (no nights or weekends) Experience Level: Mid-Level Specialty: Orthopedics About Us: Orthopaedic Institute of Henderson is a well-established, private orthopedic practice with the highest rated online reviews of any orthopedic group in the valley (4.9 stars out of 5). We are committed to providing exceptional care. Our dedicated team of surgeons and healthcare professionals works collaboratively to improve the health and mobility of our patients. We are currently seeking an experienced Orthopedic Front Desk/Call Center / New Referral Specialist to join our growing team. As our Front Desk / Call Center / New Referral Specialist, you will be responsible for handling a high volume of incoming calls, scheduling appointments, and completing front desk operations. You will be the voice and face of our clinic, ensuring every patient receives prompt, courteous, and compassionate service. Key Responsibilities: Professionally greet and assist patients and callers with warmth and empathy Manage a high volume of incoming calls, voicemails, and patient callbacks Schedule new patient appointments, reschedule or cancel follow-up visits, and manage physician schedule changes Create and update patient records and accounts accurately Maintain a clean, welcoming, and organized reception area Perform general front desk duties as assigned What We're Looking For: Genuine compassion and empathy for patients Ability to multi-task and stay organized in a fast-paced environment Excellent verbal and written communication skills High attention to detail with strong analytical and time management skills Team player with a positive attitude and willingness to collaborate High degree of professionalism, discretion, and good judgment Reliable and punctual work ethic Qualifications: Dependable and punctual High school diploma or equivalent required Proficiency with Microsoft Office (Outlook, Word, Excel) Strong data entry and computer skills Prior experience in orthopaedics or with practice management software is a plus Understanding of basic insurance types, referral and prior authorization requirements Bilingual (Spanish) is a plus Schedule & Benefits: Full-time | Monday - Friday, 8:00 AM - 5:00 PM Competitive benefits including: Retirement plan Health insurance included for qualifying employees Paid time off (PTO) Paid holidays If you are friendly, dependable, and passionate about delivering excellent patient care, we encourage you to apply and become part of our dedicated team at the Orthopaedic Institute of Henderson.

Cornerstone Family Healthcare is actively recruiting for Bilingual Call Center Operators to join our growing Call Center team in Newburgh, NY. RATE OF PAY/SALARY: $17.00 per hour PLUS Monthly incentives available STATUS: Per Diem, Full Time CORNERSTONE BENEFITS: Competitive salaries I Health Benefits I Retirement plan I Paid Time Off I Sick Time I Flexible Spending I Dependent Care I Paid Holidays I Monthly incentives available CORNERSTONE'S MISSION: Cornerstone Family Healthcare is a non-profit Federally Qualified Health Center with a mission to provide high quality, comprehensive, primary and preventative health care services in an environment of caring, dignity and respect to all people regardless of their ability to pay. For more than fifty years, Cornerstone has been responsive to meeting the needs of the communities in which we serve with a continued emphasis on the underserved and those without access to health care regardless of race, economic status, age, sex, sexual orientation or disability. JOB SUMMARY: This is NOT a remote job! * Provides excellent customer service at all times; politely greets patients, responds accurately and appropriately and thanks them for calling. * Makes appointments for new and existing patients using the practice management system template. * Coordinates with departmental Patient Services Representatives and nursing staff to accommodate patient's requests for earlier appointments. * Verifies all demographic and insurance information gathered from each patient and posts it accurately in the practice management system. * Verifies all insurance information, including eligibility, PCP and referrals, if required for the visit type and insurance. * Provides back-up support for patient registration as requested by management. * Attends monthly departmental meetings. * Handles other duties as assigned. Requirements * Bilingual: Fluent in Spanish * High School Diploma or High School Equivalency Diploma * For PER DIEM shift - Flexible schedule coordinated monthly with management. Must work at least two weekend days per month (9am-5pm), (Cannot work more than 30 hours per week). Please Note: Training schedule for the per diem shifts is Monday-Friday 9am-5pm for 5 weeks.

Full-time Description Cornerstone Family Healthcare is actively recruiting for Bilingual Call Center Operators to join our growing Call Center team in Newburgh, NY. RATE OF PAY/SALARY: $17.00 per hour PLUS Monthly incentives available WORK LOCATION(S): Newburgh, NY STATUS: Per Diem, Full Time CORNERSTONE BENEFITS: Competitive salaries I Health Benefits I Retirement plan I Paid Time Off I Sick Time I Flexible Spending I Dependent Care I Paid Holidays I Monthly incentives available CORNERSTONE'S MISSION: Cornerstone Family Healthcare is a non-profit Federally Qualified Health Center with a mission to provide high quality, comprehensive, primary and preventative health care services in an environment of caring, dignity and respect to all people regardless of their ability to pay. For more than fifty years, Cornerstone has been responsive to meeting the needs of the communities in which we serve with a continued emphasis on the underserved and those without access to health care regardless of race, economic status, age, sex, sexual orientation or disability. JOB SUMMARY: This is NOT a remote job! Provides excellent customer service at all times; politely greets patients, responds accurately and appropriately and thanks them for calling. Makes appointments for new and existing patients using the practice management system template. Coordinates with departmental Patient Services Representatives and nursing staff to accommodate patient's requests for earlier appointments. Verifies all demographic and insurance information gathered from each patient and posts it accurately in the practice management system. Verifies all insurance information, including eligibility, PCP and referrals, if required for the visit type and insurance. Provides back-up support for patient registration as requested by management. Attends monthly departmental meetings. Handles other duties as assigned. Requirements Bilingual: Fluent in Spanish High School Diploma or High School Equivalency Diploma For PER DIEM shift - Flexible schedule coordinated monthly with management. Must work at least two weekend days per month (9am-5pm), (Cannot work more than 30 hours per week). Please Note: Training schedule for the per diem shifts is Monday-Friday 9am-5pm for 5 weeks. Salary Description $17.00

MHC Healthcare is seeking a bilingual Scheduling Specialist to join our Call Center team at the MHC Marana Main Health Center, located in the heart of Marana, AZ. Option to work from home (virtual) may be available once trained and meeting established productivity standards. The Scheduling Specialist is responsible for supporting health center operations by answering incoming patient telephone calls, scheduling appointments for patients, routing calls to appropriate departments, documenting messages, and providing general information to callers. MHC Healthcare is a Federally Qualified Community Health Center (FQHC), with 17 sites in Tucson and Pima County. MHC Healthcare is building a world-class integrated health care system that is committed to caring for special populations, and focused on improving health outcomes for our patients. This position may be qualified to work from home (virtual), based on meeting established productivity standards. Must reside in Arizona to be employed in this position. The following qualifications are required: * High school diploma or equivalent * Bilingual (English/Spanish) * The following qualifications are preferred: * Experience answering a multi-line phone system * Call center experience Equivalent combination of education and experience may be considered if applicable and must be directly related to the functions and body of knowledge required to successfully perform the job. This position has the following supervisory responsibility: * Does not direct or supervise others. The ideal candidate will also possess the following knowledge, skills, and abilities: * Excellent customer service, organizational, and communication skills with emphasis on responsiveness, building trust, mutual respect, and courtesy. * Ability to work in a culturally diverse environment. * Ability to work under stressful situations. * Ability to multi-task. * Computer proficient. * Detail oriented and aptitude for learning new skills. * Excellent telephone etiquette and communication skills. * Ability to express empathy and compassion to patients. * Ability to accept and make calls at a workstation. * Duties and Responsibilities: * Answers incoming telephone calls in a timely manner and routes calls to appropriate departments. * Schedules patient appointments and resolves issues to ensure appointments are scheduled appropriately according to procedures. * Fills daily schedules for providers and all scheduling resources. * Documents messages for providers and staff in the Electronic Medical Records (EMR) system and routes messages to appropriate employees in a clear and concise manner. * Maintains strict patient confidentiality and protects clinic operations by following protocol for release of information while complying with all legal and HIPAA requirements. * Obtains and manages accurate health insurance data and relevant patient demographic information. * Conducts next-day reminder appointment confirmation calls to patients. * Participates in meetings, education and in-service training as required. * Performs other related duties as assigned. Benefits: MHC Healthcare's vision is to be the premier provider and employer in community health. To support our mission and vision in our community, MHC Healthcare believes health and well-being must start at home. Therefore, employees have many opportunities to care for our own health and wellness with benefits such as: * Medical, Dental, and Vision * 403(b) with employer contribution * Short-term disability and other benefits * Paid time off including 11 holidays plus vacation and sick leave accrual * Paid bereavement, jury duty, and community service time * Employee discount for medical services ($500 per year for full-time) * Education reimbursement ($3,000 per year for full-time) Marana Health is committed to providing equal employment opportunities to all individuals, including those with disabilities and pregnancy-related conditions. If you require a reasonable accommodation to apply for a position or to participate in the interview process under the Americans with Disabilities Act (ADA) or the Pregnant Workers Fairness Act (PWFA), please contact our Human Resources Department at ************

DCI Donor Services (DCIDS) is looking for a dynamic and enthusiastic team member to join us to save lives!! Our mission at DCIDS is to save lives through organ and tissue donation, and we want professionals on our team that will embrace this important work!! We are specifically wanting people to join our team as a Donor Specialist with expertise in communicating during difficult situations and building relationships with families. This position will serve as part of a team of passionate and driven individuals responsible for coordinating the gift of health and life through donation. Strong interpersonal skills and the ability to communicate effectively in both oral and written formats are a must. The Donor Specialist is responsible offering the gift of donation to potential donor families. COMPANY OVERVIEW AND MISSION For over four decades, DCI Donor Services has been a leader in working to end the transplant waiting list. Our unique approach to service allows for nationwide donation, transplantation, and distribution of organs and tissues while maintaining close ties to our local communities. DCI Donor Services operates three organ procurement/tissue recovery organizations: New Mexico Donor Services, Sierra Donor Services, and Tennessee Donor Services. We also maximize the gift of life through the DCI Donor Services Tissue Bank and Sierra Donor Services Eye Bank. Our performance is measured by the way we serve donor families and recipients. To be successful in this endeavor is our ultimate mission. By mobilizing the power of people and the potential of technology, we are honored to extend the reach of each donor's gift and share the importance of the gift of life. With the help of our employee-led strategy team, we will ensure that all communities feel welcome and safe with us because we are a model for fairness, belonging, and forward thinking. *This is not a fully remote position. This position is located in Knoxville, TN. This position will be assigned on a rotating 12-hour schedule assigned to the night shift (7:00pm - 7:00am EST). This position will require training during day shift. Key responsibilities this position will perform include: Effectively captures medical information accurately and completely into donor management software. Facilitates the donation process through coordination and communication with donor families and medical personnel. Supports families of potential donors and communicates the opportunity for the gift of donation to families who have recently lost a loved one using empathy and care. Performs other related duties as assigned. The ideal candidate will have: A minimum of a two-year degree in a health-related field, nursing or paramedic/EMT certification 1+ years in a health-care related position including use of medical terminology. CTBS, RN, or LPN desired. Working knowledge of computers and Microsoft Office applications. Ability to exercise independent judgement and multitask. Exceptional teamwork, communication, and conflict management skills. Demonstrated excellence in intrapersonal skills along with strong attention to detail and organizational skills. We offer a competitive compensation package including: Up to 184 hours of PTO your first year Up to 72 hours of Sick Time your first year Two Medical Plans (your choice of a PPO or HDHP), Dental, and Vision Coverage 403(b) plan with matching contribution Company provided term life, AD&D, and long-term disability insurance Wellness Program Supplemental insurance benefits such as accident coverage and short-term disability Discounts on home/auto/renter/pet insurance Cell phone discounts through Verizon **New employees must have their first dose of the COVID-19 vaccine by their potential start date or be able to supply proof of vaccination.** You will receive a confirmation e-mail upon successful submission of your application. The next step of the selection process will be to complete a video screening. Instructions to complete the video screening will be contained in the confirmation e-mail. Please note - you must complete the video screening within 48 hours from submission of your application to be considered for the position. DCIDS is an EOE/AA employer - M/F/Vet/Disability.

DCI Donor Services (DCIDS) is looking for a dynamic and enthusiastic team member to join us to save lives!! Our mission at DCIDS is to save lives through organ and tissue donation, and we want professionals on our team that will embrace this important work!! We are specifically wanting people to join our team as a Donor Specialist with expertise in communicating during difficult situations and building relationships with families. This position will serve as part of a team of passionate and driven individuals responsible for coordinating the gift of health and life through donation. Strong interpersonal skills and the ability to communicate effectively in both oral and written formats are a must. The Donor Specialist is responsible offering the gift of donation to potential donor families. COMPANY OVERVIEW AND MISSION For over four decades, DCI Donor Services has been a leader in working to end the transplant waiting list. Our unique approach to service allows for nationwide donation, transplantation, and distribution of organs and tissues while maintaining close ties to our local communities. DCI Donor Services operates three organ procurement/tissue recovery organizations: New Mexico Donor Services, Sierra Donor Services, and Tennessee Donor Services. We also maximize the gift of life through the DCI Donor Services Tissue Bank and Sierra Donor Services Eye Bank. Our performance is measured by the way we serve donor families and recipients. To be successful in this endeavor is our ultimate mission. By mobilizing the power of people and the potential of technology, we are honored to extend the reach of each donor's gift and share the importance of the gift of life. With the help of our employee-led strategy team, we will ensure that all communities feel welcome and safe with us because we are a model for fairness, belonging, and forward thinking. *This is not a fully remote position. This position is located in Nashville, TN. This position will be assigned on a rotating 12-hour schedule assigned to the night shift (6:00pm - 6:00am). This position will require training during day shift. Key responsibilities this position will perform include: Effectively captures medical information accurately and completely into donor management software. Facilitates the donation process through coordination and communication with donor families and medical personnel. Supports families of potential donors and communicates the opportunity for the gift of donation to families who have recently lost a loved one using empathy and care. Performs other related duties as assigned. The ideal candidate will have: A minimum of a two-year degree in a health-related field, nursing or paramedic/EMT certification 1+ years in a health-care related position including use of medical terminology. CTBS, RN, or LPN desired. Working knowledge of computers and Microsoft Office applications. Ability to exercise independent judgement and multitask. Exceptional teamwork, communication, and conflict management skills. Demonstrated excellence in intrapersonal skills along with strong attention to detail and organizational skills. We offer a competitive compensation package including: Up to 184 hours of PTO your first year Up to 72 hours of Sick Time your first year Two Medical Plans (your choice of a PPO or HDHP), Dental, and Vision Coverage 403(b) plan with matching contribution Company provided term life, AD&D, and long-term disability insurance Wellness Program Supplemental insurance benefits such as accident coverage and short-term disability Discounts on home/auto/renter/pet insurance Cell phone discounts through Verizon **New employees must have their first dose of the COVID-19 vaccine by their potential start date or be able to supply proof of vaccination.** You will receive a confirmation e-mail upon successful submission of your application. The next step of the selection process will be to complete a video screening. Instructions to complete the video screening will be contained in the confirmation e-mail. Please note - you must complete the video screening within 48 hours from submission of your application to be considered for the position. DCIDS is an EOE/AA employer - M/F/Vet/Disability.

Job Description DCI Donor Services (DCIDS) is looking for a dynamic and enthusiastic team member to join us to save lives!! Our mission at DCIDS is to save lives through organ and tissue donation, and we want professionals on our team that will embrace this important work!! We are specifically wanting people to join our team as a Donor Specialist with expertise in communicating during difficult situations and building relationships with families. This position will serve as part of a team of passionate and driven individuals responsible for coordinating the gift of health and life through donation. Strong interpersonal skills and the ability to communicate effectively in both oral and written formats are a must. The Donor Specialist is responsible offering the gift of donation to potential donor families. COMPANY OVERVIEW AND MISSION For over four decades, DCI Donor Services has been a leader in working to end the transplant waiting list. Our unique approach to service allows for nationwide donation, transplantation, and distribution of organs and tissues while maintaining close ties to our local communities. DCI Donor Services operates three organ procurement/tissue recovery organizations: New Mexico Donor Services, Sierra Donor Services, and Tennessee Donor Services. We also maximize the gift of life through the DCI Donor Services Tissue Bank and Sierra Donor Services Eye Bank. Our performance is measured by the way we serve donor families and recipients. To be successful in this endeavor is our ultimate mission. By mobilizing the power of people and the potential of technology, we are honored to extend the reach of each donor's gift and share the importance of the gift of life. With the help of our employee-led strategy team, we will ensure that all communities feel welcome and safe with us because we are a model for fairness, belonging, and forward thinking. *This is not a fully remote position. This position is located in Nashville, TN. This position will be assigned on a rotating 12-hour schedule assigned to the night shift (6:00pm - 6:00am). This position will require training during day shift. Key responsibilities this position will perform include: Effectively captures medical information accurately and completely into donor management software. Facilitates the donation process through coordination and communication with donor families and medical personnel. Supports families of potential donors and communicates the opportunity for the gift of donation to families who have recently lost a loved one using empathy and care. Performs other related duties as assigned. The ideal candidate will have: A minimum of a two-year degree in a health-related field, nursing or paramedic/EMT certification 1+ years in a health-care related position including use of medical terminology. CTBS, RN, or LPN desired. Working knowledge of computers and Microsoft Office applications. Ability to exercise independent judgement and multitask. Exceptional teamwork, communication, and conflict management skills. Demonstrated excellence in intrapersonal skills along with strong attention to detail and organizational skills. We offer a competitive compensation package including: Up to 184 hours of PTO your first year Up to 72 hours of Sick Time your first year Two Medical Plans (your choice of a PPO or HDHP), Dental, and Vision Coverage 403(b) plan with matching contribution Company provided term life, AD&D, and long-term disability insurance Wellness Program Supplemental insurance benefits such as accident coverage and short-term disability Discounts on home/auto/renter/pet insurance Cell phone discounts through Verizon **New employees must have their first dose of the COVID-19 vaccine by their potential start date or be able to supply proof of vaccination.** You will receive a confirmation e-mail upon successful submission of your application. The next step of the selection process will be to complete a video screening. Instructions to complete the video screening will be contained in the confirmation e-mail. Please note - you must complete the video screening within 48 hours from submission of your application to be considered for the position. DCIDS is an EOE/AA employer - M/F/Vet/Disability.

Who We Are JPS Health Network is a $950 million, tax-supported healthcare system in North Texas. Licensed for 582 beds, the network features over 25 locations across Tarrant County, with John Peter Smith Hospital a Level I Trauma Center, Tarrant County's only psychiatric emergency center, and the largest hospital-based family medical residency program in the nation. The health network employs more than 7,200 people. Acclaim Multispecialty Group is the medical practice group featuring over 300 providers serving JPS Health Network. Specialties range from primary care to general surgery and trauma. The Acclaim Multispecialty Group formed around a common set of incentives and expectations supporting the operational, financial, and clinical performance outcomes of the network. Our goal is to provide high quality, compassionate clinical care for every patient, every time. Why JPS? We're more than a hospital. We're 7,200 of the most dedicated people you could ever meet. Our goal is to make sure the people of our community get the care they need and deserve. As community stewards, we abide by three Rules of the Road: 1. Own it. Everyone who wears the JPS badge contributes to our journey to excellence. 2. Seek joy. Every day, every shift, we celebrate our patients, smile, and emphasize positivity. 3. Don't be a jerk. Everyone is treated with courtesy and respect. Smiling, laughter, compassion - key components of our everyday experience at JPS. When working here, you're surrounded by passion, diversity, and dedication. We look forward to meeting you! For more information, visit ********************* To view all job vacancies, visit ********************* ***************************** or ******************** Job Title: Bilingual Patient Access Call Center Specialist Requisition Number: req26501 Employment Type: Full Time Division: Community Health Compensation Type: Hourly Job Category: Support Services Hours Worked: Varies Location: Northwest/Iona Reed Health Center Shift Worked: Various/Rotating Shift : Job Summary: The Bilingual Patient Access Call Center Specialist - ARC is responsible for inbound/outbound calls of appointment scheduling, specified elements of pre-registration, registration, and referrals management to ensure patient care is expedited and reimbursement is maximized for multiple clinic sites and the Access Resource Center, and payment collections where appropriate. This position will focus primarily on foreign language speaking inbound/outbound calls specified during the hiring process. Essential Job Functions & Accountabilities: * Prioritizes foreign language speaking inbound/outbound calls based upon specified bilingual capabilities. Delivers a high-quality patient experience through inbound and outbound call resolution within established protocols. * Appropriately mitigates issues and assists patients with needs and /or questions in a timely manner using Acknowledge, Introduce, Duration, Explanation and Thank You (AIDET) principles. * Interviews and updates the patient's demographics, and insurance, by phone in a respectful, professional, accurate and efficient manner, obtaining all necessary demographic, financial and clinical information required to facilitate timely scheduling and registration; collects payments where appropriate and performs elements of pre-registration. * Coordinates and schedules appointments, selects appropriate referral, provider, visit type and location to expedite patient access to care, to minimize "no shows" and maximize reimbursement. * Accurately identifies patient and registers JPS patients while maintaining regulatory and functional knowledge of all information required to register patient types in database ensuring timely and accurate reporting/billing. * Provides awareness as needed related to notice of privacy practices, patient rights and responsibilities, MyChart enrollment, etc. * Collects patient owed cost sharing amounts (copays, deductibles, coinsurance, full costs [non-covered/self-pay]) in accordance with ARC Standard Operating Procedures. Reconciles case drawer at end of shift. * Utilizes critical thinking skills to determine if escalation is required to resolve individual patient situations and help identify trends requiring management intervention. Takes ownership and accountability to ensure issues presented on the call are handled effectively. * Maintains, coordinates and provides high level scheduling support for the Network utilizing the template format designed for each service area/physician and ensures referrals, pre-authorizations, pre-certifications have been accurately obtained as required by the patient's payer. * Coordinates diagnostic and ancillary scheduling; schedules appointments, selecting appropriate referral, provider, visit type and location to expedite patient access to care. * Performs, organizes, and streamlines operational tasks to reduce the potential for errors. * Assists Out of Network patients with financial questions and escalates to the appropriate party. * Provides information regarding services and provides additional assistance as needed. * Identifies existing Medical Record Number (MRN) or creates new MRN, taking care to avoid duplicates and overlays in accordance with National Patient Safety Goals. * Maintains productivity levels, with minimal errors, as established by department and Network standards. * Provides the highest level of care to our patients by complying with JPS Health Network's attendance and punctuality procedure. May be required to work beyond normal scheduled shifts. * Job description is not an all-inclusive list of duties and may be subject to change with or without notice. Staff are expected to perform other duties as assigned. Qualifications: Required Qualifications: * High School Diploma, GED, or equivalent. * 1 plus years of practical experience with computer programs and/or applications. * Required to pass assigned training knowledge and application exit exam within 30 days of hire. * Bilingual (fluent in English and additional language as specified through the hiring process). * Must successfully pass a specified foreign language oral assessment within 60 days of hire. Team member will have 2 opportunities within the first 60 days of hire to pass the required oral assessment. Preferred Qualifications: * Associates degree in a related field of study from an accredited college or university. * Patient registration or Customer Service and call center experience. * Experience working in a healthcare setting. Location Address: 401 Stribling Drive Azle, Texas, 76020 United States

No Phone Calls Please. Shifts: Weekday Shift (6:00 pm - 7:00 am) Weekend Shift (Saturday 7:00 am until Sunday 7:00 am / Sunday 7:00 am until Monday 7:00 am) GENERAL DESCRIPTION : The Call Center is the point of access for individuals and/or their families seeking services at IFS for a mental health, substance use and intellectual and/or developmental disabilities crisis. Access Coordinators are the point of contact for all incoming calls for Integrated Family Services during business hours on Monday through Friday. They are responsible for answering the incoming calls for all office locations in a timely and professional manner while assisting callers in reaching the appropriate department, staff, and/or service. They will utilize customer service skills and techniques in determining the need of the caller to ensure that individual receives the best quality of service. Access Coordinators will briefly screen to determine the best appropriate action to occur at the time of the call. They will ensure that if a client is experiencing a crisis that they are linked to the Mobile Crisis Department for further assistance. Must possess the following knowledge/skills: strong knowledge of available community resources; psycho-educational skills; strong individual and group counseling skills; strong assessment skills; strong community integration skills; strong family/caregivers training and consultation skills; strong mentoring skills; strong mediation skills; strong adaptive skill training in all functional domains including vocational, educational, personal care, domestic, social, communication, leisure, problem-solving, etc.; strong behavioral crisis and modeling intervention skills; strong motivational interviewing skills; competency in Wellness Education and symptom management issues, cognitive behavioral therapy interventions and cultural competence. WORK DUTIES AND TASKS : Responsible for answering all incoming IFS calls and assisting individuals in reaching the appropriate department, staff, and/or service. Responsible for the knowledge of the departments and services offered within IFS. Responsible for answering calls in a timely and professional manner. Responsible for utilizing positive customer service at all times. Responsible for briefly assessing clients who are experiencing mental health, developmental disability, and/or substance abuse crisis. Responsible for identifying appropriate natural supports or community resources to stabilize the individual's crisis as needed. Responsible for ensuring the overall safety of the client, their families and the community as needed Responsible for networking with other community agencies to ensure effective care across the service delivery continuum. Maintains the client's electronic health record to ensure that appropriate Medicaid and agency standards are met. Providing support via phone to individuals who are experiencing a crisis while linking them to the Mobile Crisis Department. Making service and resource referrals as needed. Responsible for engaging in monthly supervisions with Call Center Director to ensure best quality of service. Attends staff meetings, clinical team meetings and training/events as assigned. Attends continuing education per licensing requirements and as relevant to job duties. Attends a minimum of 2 hours of cultural competency continuing education per year. Completes annual adult CPR and First Aid certification courses. Completes annual TB tests and any other required competencies as outlined by the Human Resources Department for all staff Other duties as assigned QUALIFICATIONS, EDUCATION AND EXPERIENCE REQUIREMENTS : A graduate of a college or university with a Master's degree in a human service field and has one year of full time, post graduate degree accumulated mh/dd/sa experience with the population served, or a substance abuse professional who has one year of full time, post graduate degree accumulated supervised experience in alcoholism and drug abuse counseling; or A graduate of a college or university with a bachelor's degree in a field other than human services and has four years of full time, post bachelor's degree accumulated mh/dd/sa experience with the population served, or a substance abuse professional who has four years of full time, post-bachelor's degree accumulated supervised experience in alcoholism and drug abuse counseling. A minimum of one year's experience in providing crisis management services in the following setting: assertive outreach, assertive community treatment, emergency department, or other services providing 24/7 response in emergent or urgent situations AND twenty (20) hours of training in appropriate crisis intervention, strategies within the first 90 days of employment. No criminal convictions of child abuse or violent crimes. Must be able to pass background MVR and sexual offender check. Must possess a valid driver's license. Must be able to keep strict confidentiality and work with diverse populations

Call Center Specialist - On-Call No Phone Calls Please. Shifts: Weekday Shift (6:00 pm - 7:00 am) Weekend Shift (Saturday 7:00 am until Sunday 7:00 am / Sunday 7:00 am until Monday 7:00 am) GENERAL DESCRIPTION: The Call Center is the point of access for individuals and/or their families seeking services at IFS for a mental health, substance use and intellectual and/or developmental disabilities crisis. Access Coordinators are the point of contact for all incoming calls for Integrated Family Services during business hours on Monday through Friday. They are responsible for answering the incoming calls for all office locations in a timely and professional manner while assisting callers in reaching the appropriate department, staff, and/or service. They will utilize customer service skills and techniques in determining the need of the caller to ensure that individual receives the best quality of service. Access Coordinators will briefly screen to determine the best appropriate action to occur at the time of the call. They will ensure that if a client is experiencing a crisis that they are linked to the Mobile Crisis Department for further assistance. Must possess the following knowledge/skills: strong knowledge of available community resources; psycho-educational skills; strong individual and group counseling skills; strong assessment skills; strong community integration skills; strong family/caregivers training and consultation skills; strong mentoring skills; strong mediation skills; strong adaptive skill training in all functional domains including vocational, educational, personal care, domestic, social, communication, leisure, problem-solving, etc.; strong behavioral crisis and modeling intervention skills; strong motivational interviewing skills; competency in Wellness Education and symptom management issues, cognitive behavioral therapy interventions and cultural competence. WORK DUTIES AND TASKS: Responsible for answering all incoming IFS calls and assisting individuals in reaching the appropriate department, staff, and/or service. Responsible for the knowledge of the departments and services offered within IFS. Responsible for answering calls in a timely and professional manner. Responsible for utilizing positive customer service at all times. Responsible for briefly assessing clients who are experiencing mental health, developmental disability, and/or substance abuse crisis. Responsible for identifying appropriate natural supports or community resources to stabilize the individual's crisis as needed. Responsible for ensuring the overall safety of the client, their families and the community as needed Responsible for networking with other community agencies to ensure effective care across the service delivery continuum. Maintains the client's electronic health record to ensure that appropriate Medicaid and agency standards are met. Providing support via phone to individuals who are experiencing a crisis while linking them to the Mobile Crisis Department. Making service and resource referrals as needed. Responsible for engaging in monthly supervisions with Call Center Director to ensure best quality of service. Attends staff meetings, clinical team meetings and training/events as assigned. Attends continuing education per licensing requirements and as relevant to job duties. Attends a minimum of 2 hours of cultural competency continuing education per year. Completes annual adult CPR and First Aid certification courses. Completes annual TB tests and any other required competencies as outlined by the Human Resources Department for all staff Other duties as assigned QUALIFICATIONS, EDUCATION AND EXPERIENCE REQUIREMENTS: A graduate of a college or university with a Master's degree in a human service field and has one year of full time, post graduate degree accumulated mh/dd/sa experience with the population served, or a substance abuse professional who has one year of full time, post graduate degree accumulated supervised experience in alcoholism and drug abuse counseling; or A graduate of a college or university with a bachelor's degree in a field other than human services and has four years of full time, post bachelor's degree accumulated mh/dd/sa experience with the population served, or a substance abuse professional who has four years of full time, post-bachelor's degree accumulated supervised experience in alcoholism and drug abuse counseling. A minimum of one year's experience in providing crisis management services in the following setting: assertive outreach, assertive community treatment, emergency department, or other services providing 24/7 response in emergent or urgent situations AND twenty (20) hours of training in appropriate crisis intervention, strategies within the first 90 days of employment. No criminal convictions of child abuse or violent crimes. Must be able to pass background MVR and sexual offender check. Must possess a valid driver's license. Must be able to keep strict confidentiality and work with diverse populations