Patient Access Associate jobs at Intermountain Healthcare - 93 jobs

Home Base Patient Services Coordinator II (PSC II)
Brigham and Women's Hospital 4.6
Boston, MA jobs
Site: The General Hospital Corporation Mass General Brigham relies on a wide range of professionals, including doctors, nurses, business people, tech experts, researchers, and systems analysts to advance our mission. As a not-for-profit, we support patient care, research, teaching, and community service, striving to provide exceptional care. We believe that high-performing teams drive groundbreaking medical discoveries and invite all applicants to join us and experience what it means to be part of Mass General Brigham. Home Base, a Red Sox Foundation and Massachusetts General Hospital program, is dedicated to healing the invisible wounds - including post-traumatic stress, traumatic brain injury, anxiety, depression, co-occurring substance use disorder, family relationship challenges and other issues associated with Military service - for Veterans of all eras, Service Members, Military Families and Families of the Fallen through world-class clinical care, wellness, education, and research. The Home Base Patient Service Coordinator (PSC) serves as a key member of the team that provides superior care and exceptional service to its patients. One critical dimension of this service focuses on patient check-in process and improving the human experience upon our patients' arrival to our practice and throughout the duration of their visit. The Home Base PSC will play an important role in redefining and reinvigorating the patient welcome and check-in experience. The PSC will be the crucial "face and attitude" of this patient-centered practice. While also providing medical scheduling services, the PSC will have the unique opportunity to work within a supportive team setting enabled by systems and technologies that will allow the employee to provide patient care and services at their highest levels. In addition, the PSC will be responsible to assist in special projects when skillset and capacity allow, as deemed appropriate by the Practice Manager. Job Summary Summary Performs both administrative and clinical functions to support smooth and efficient clinical service or practice operations under general supervision. Performs basic clerical work and tasks that are repetitive and routine. Administrative duties related to patient visits including scheduling, check-in, check-out duties. Actual job duties may vary by Department. Does this position require Patient Care? No Essential Functions * Perform routine administrative and clerical duties relating to a clinical service or physician practice office. * Make patient appointments and maintain appointment records. * Greet and assist patients. * Answer telephones, assist callers with routine inquiries, and schedule appointments. * File materials in patient folders and print appointment schedules. * Process patient billing forms and scan documents to patient medical record/LMR. * Call for patient medical records and laboratory test results. * Open and distribute unit mail or faxes. * Type forms, records, schedules, memos, etc., as directed. * Handles, screens and/or takes messages related to prior authorizations, provider questions, prescription refills, and test results. * Acts as "Super User" for scheduling, registration and billing systems. * Provides assistance and training to others in these areas. * May perform more complex or specialized functions (i.e. schedule changes/blocking) at more advanced competency level. Qualifications Education High School Diploma or Equivalent required Can this role accept experience in lieu of a degree? No Licenses and Credentials Certified Medical Administrative Assistant [CMAA] - Data Conversion - Various Issuers preferred Experience office experience 2-3 years required Knowledge, Skills and Abilities * Proficiency with all Office Suite, * Knowledge of office operations and standards and understanding of office procedures including filing, copying, scanning, printing and faxing. * Ability to use phone system and manage more non-routine phone calls and solve routine issues as appropriate. * Communicating effectively in writing as appropriate for the needs of the audience and talking to others to convey information effectively. * Understanding written sentences and paragraphs in work related documents, to correspond and communicate with others clearly and effectively (including composing/editing e-mail, memos and letters), and to take complete and accurate messages. * Managing one's own time and the time of others. * Well organized and good time management skills to manage multiple tasks effectively, follow established protocols, and work within systems. Additional Job Details (if applicable) Physical RequirementsStanding Occasionally (3-33%) Walking Occasionally (3-33%) Sitting Constantly (67-100%) Lifting Occasionally (3-33%) 20lbs - 35lbs Carrying Occasionally (3-33%) 20lbs - 35lbs Pushing Rarely (Less than 2%) Pulling Rarely (Less than 2%) Climbing Rarely (Less than 2%) Balancing Occasionally (3-33%) Stooping Occasionally (3-33%) Kneeling Rarely (Less than 2%) Crouching Rarely (Less than 2%) Crawling Rarely (Less than 2%) Reaching Occasionally (3-33%) Gross Manipulation (Handling) Constantly (67-100%) Fine Manipulation (Fingering) Frequently (34-66%) Feeling Constantly (67-100%) Foot Use Rarely (Less than 2%) Vision - Far Constantly (67-100%) Vision - Near Constantly (67-100%) Talking Constantly (67-100%) Hearing Constantly (67-100%) Remote Type Hybrid Work Location One Constitution Wharf Scheduled Weekly Hours 40 Employee Type Regular Work Shift Day (United States of America) Pay Range $17.36 - $24.45/Hourly Grade 3 At Mass General Brigham, we believe in recognizing and rewarding the unique value each team member brings to our organization. Our approach to determining base pay is comprehensive, and any offer extended will take into account your skills, relevant experience if applicable, education, certifications and other essential factors. The base pay information provided offers an estimate based on the minimum job qualifications; however, it does not encompass all elements contributing to your total compensation package. In addition to competitive base pay, we offer comprehensive benefits, career advancement opportunities, differentials, premiums and bonuses as applicable and recognition programs designed to celebrate your contributions and support your professional growth. We invite you to apply, and our Talent Acquisition team will provide an overview of your potential compensation and benefits package. EEO Statement: The General Hospital Corporation is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. To ensure reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Veteran's Readjustment Act of 1974, and Title I of the Americans with Disabilities Act of 1990, applicants who require accommodation in the job application process may contact Human Resources at **************. Mass General Brigham Competency Framework At Mass General Brigham, our competency framework defines what effective leadership "looks like" by specifying which behaviors are most critical for successful performance at each job level. The framework is comprised of ten competencies (half People-Focused, half Performance-Focused) and are defined by observable and measurable skills and behaviors that contribute to workplace effectiveness and career success. These competencies are used to evaluate performance, make hiring decisions, identify development needs, mobilize employees across our system, and establish a strong talent pipeline.
$17.4-24.5 hourly Auto-Apply 3d ago

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Patient Access Representative I
Cleveland Clinic 4.7
Garfield Heights, OH jobs
Serving the needs of Garfield Heights and the Southeast communities of Cuyahoga County, Marymount Hospital is an acute care, faith-based hospital. Here, caregivers are guided by the Christian values of service, compassion, dignity and respect and live by the mission of providing world-class healthcare. As a part of our team, you will build a rewarding, lifelong career in a diverse and welcoming environment. Cleveland Clinic is the first hospital in the nation to make great customer service a cornerstone of our mission. As a Patient Access Representative, your responsibility is to deliver an exceptional experience to patients, families and visitors, from the moment they enter to the time they return home. In this role, you will assist patients with everything from registration, insurance eligibility and collecting co-payments, to self-screening and scheduling services. This position provides a strong foundation to advance in your career within various departments at the Cleveland Clinic. **A caregiver in this position works evenings from 1:30 p.m. - 10:00 p.m. with every other weekend and rotating holiday requirements.** A caregiver who excels in this role will: + Perform registration and obtain information about demographics, insurance, medical and financial + Crosstrain to staff all areas of patient access, such as front desk, admitting office, ED, and cash register + Function as a Super User and act as a resource for training of new caregivers. + Provide registration and cash collection access in Epic Minimum qualifications for the ideal future caregiver include: + High school diploma or GED and two years of experience in a customer facing role OR an Associate's Degree and one year of experience OR a Bachelor's Degree + Knowledge of medical terminology sufficient to understand physician orders OR completion of course within one year + Basic PC software application knowledge and ability to use multiple data systems + Ability to work confidently and efficiently in an emergency department setting **Physical Requirements:** + Ability to communicate and exchange accurate information. + Ability to perform work in a stationary position for extended periods. + Ability to work with physical records or operate a computer or other office equipment. + In some locations, ability to travel throughout the hospital system. + In some locations ability to move up to 25 lbs. **Personal Protective Equipment:** + Follows standard precautions using personal protective equipment as required. **Pay Range** Minimum hourly: $15.75 Maximum hourly: $21.65 The pay range displayed on this job posting reflects the anticipated range for new hires. A successful candidate's actual compensation will be determined after taking factors into consideration such as the candidate's work history, experience, skill set and education. The pay range displayed does not include any applicable pay practices (e.g., shift differentials, overtime, etc.). The pay range does not include the value of Cleveland Clinic's benefits package (e.g., healthcare, dental and vision benefits, retirement savings account contributions, etc.). Cleveland Clinic Health System is pleased to be an equal employment employer: Women / Minorities / Veterans / Individuals with Disabilities
$15.8-21.7 hourly 5d ago
Patient Access Representative I
Cleveland Clinic 4.7
Garfield Heights, OH jobs
Serving the needs of Garfield Heights and the Southeast communities of Cuyahoga County, Marymount Hospital is an acute care, faith-based hospital. Here, caregivers are guided by the Christian values of service, compassion, dignity and respect and live by the mission of providing world-class healthcare. As a part of our team, you will build a rewarding, lifelong career in a diverse and welcoming environment. Cleveland Clinic is the first hospital in the nation to make great customer service a cornerstone of our mission. As a Patient Access Representative, your responsibility is to deliver an exceptional experience to patients, families and visitors, from the moment they enter to the time they return home. In this role, you will assist patients with everything from registration, insurance eligibility and collecting co-payments, to self-screening and scheduling services. This position provides a strong foundation to advance in your career within various departments at the Cleveland Clinic. A caregiver in this position works evenings from 1:30 p.m. - 10:00 p.m. with every other weekend and rotating holiday requirements. A caregiver who excels in this role will: * Perform registration and obtain information about demographics, insurance, medical and financial * Crosstrain to staff all areas of patient access, such as front desk, admitting office, ED, and cash register * Function as a Super User and act as a resource for training of new caregivers. * Provide registration and cash collection access in Epic Minimum qualifications for the ideal future caregiver include: * High school diploma or GED and two years of experience in a customer facing role OR an Associate's Degree and one year of experience OR a Bachelor's Degree * Knowledge of medical terminology sufficient to understand physician orders OR completion of course within one year * Basic PC software application knowledge and ability to use multiple data systems * Ability to work confidently and efficiently in an emergency department setting Physical Requirements: * Ability to communicate and exchange accurate information. * Ability to perform work in a stationary position for extended periods. * Ability to work with physical records or operate a computer or other office equipment. * In some locations, ability to travel throughout the hospital system. * In some locations ability to move up to 25 lbs. Personal Protective Equipment: * Follows standard precautions using personal protective equipment as required. Pay Range Minimum hourly: $15.75 Maximum hourly: $21.65 The pay range displayed on this job posting reflects the anticipated range for new hires. A successful candidate's actual compensation will be determined after taking factors into consideration such as the candidate's work history, experience, skill set and education. The pay range displayed does not include any applicable pay practices (e.g., shift differentials, overtime, etc.). The pay range does not include the value of Cleveland Clinic's benefits package (e.g., healthcare, dental and vision benefits, retirement savings account contributions, etc.).
$15.8-21.7 hourly 5d ago
Scheduling Specialist - Cardiovascular & Thoracic Surgeons
Mercy Health 4.4
Springfield, OH jobs
Thank you for considering a career at Mercy Health! Scheduled Weekly Hours: 40 Work Shift: Days (United States of America) Mercy Health About Us As a faith-based and patient-focused organization, Mercy Health exists to enhance the health and well-being of all people in mind, body and spirit through exceptional patient care. Success in this goal requires a culture of compassion, collaboration, excellence and respect. Mercy Health seeks people that are committed to our values of compassion, human dignity, integrity, service and stewardship to create an environment where associates want to work and help communities thrive. Scheduling Specialist- Cardiovascular & Thoracic Surgeons Job Summary: Coordinates and schedules patient testing or procedures, including interacting with physician offices, other health care providers and staff in departments that provide services to ensure patients are scheduled as soon as possible. Obtains scheduling orders, instructs patients, and enters data into the hospital computer system. Gathers, updates, and maintains daily records of scheduled patients. Demonstrates knowledge of provider and non-provider payers and communicates to patient, physician, precertification, and other appropriate departments. Maintains statistical data for department supervisor as requested to determine scheduling volume, patient types, and number procedures. Essential Functions: Gathers and interprets relatively complex patient data from physician offices and/or patient daily to enable scheduling of testing, surgical procedures, and pre-certification when required. May be responsible for pre-registration of self-scheduled patients. Provides physician office staff and/or patient with hospital approved instructions regarding test preparation. Answers questions pertaining to testing, scheduling, and testing preparation. Refers patient to specialty area staff instructions, which are outside of the ordinary. Enters patient scheduling information into computer, updates patient demographic and insurance information and provides pre-registration forms which include testing information for registering the patient prior to testing. Used as a resource in resolving testing/ procedures discrepancies and is used as a resource in finding solutions to problems with patient testing and scheduling. Obtains approval from department designed contract and/or supervisor for non-routine appointment scheduling. Checks for medical necessity for patients at time of scheduling. Works with departments to schedule stat patients. Coordinates scheduling with multiple facilities or departments to ensure outpatients are scheduled as soon as possible. Compiles and prepares statistical data as requested. Responsible for performing all other duties, such as filing, photocopying, and relaying data as assigned. Promotes strong customer focus and handles all calls with professionalism. This document is not an exhaustive list of all responsibilities, skills, duties, requirements, or working conditions associated with the job. Employees may be required to perform other job-related duties as required by their supervisor, subject to reasonable accommodation. Education: High school diploma or equivalent (required) Associate degree in business, Healthcare, or related field (preferred) Combination of post-secondary education and experience in lieu of degree will be considered. Licensure/Certification: None Experience: Experience with data entry (preferred) Typing (45-50) WPM (preferred) Mercy Health is an equal opportunity employer. As a Mercy Health associate, you're part of a Misson that matters. We support your well-being - personally and professionally. Our benefits are built to grow with you and meet your unique needs, every step of the way. What we offer • Competitive pay, incentives, referral bonuses and 403(b) with employer contributions (when eligible) • Medical, dental, vision, prescription coverage, HAS/FSA options, life insurance, mental health resources and discounts • Paid time off, parental and FMLA leave, short- and long-term disability, backup care for children and elders • Tuition assistance, professional development and continuing education support Benefits may vary based on the market and employment status. Department: MH Cardiovascular Thoracic Surgery It is our policy to abide by all Federal and State laws, as well as, the requirements of 41 CFR 60-1.4(a), 60-300.5(a) and 60-741.5(a). Accordingly, a ll applicants will receive consideration for employment without regard to race, color, national origin, religion, sex, sexual orientation, gender identity, age, genetic information, or protected veteran status, and will not be discriminated against on the basis of disability. If you'd like to view a copy of the affirmative action plan or policy statement for Mercy Health- Youngstown, Ohio or Bon Secours - Franklin, Virginia; Petersburg, Virginia; and Emporia, Virginia, which are Affirmative Action and Equal Opportunity Employer, please email *********************. If you are an individual with a disability and would like to request a reasonable accommodation as part of the employment selection process, please contact The Talent Acquisition Team at *********************.
$27k-31k yearly est. Auto-Apply 21d ago
Patient Access Representative I - Emergency Department
Cleveland Clinic 4.7
Warrensville Heights, OH jobs
Join Cleveland Clinic South Pointe Hospital and experience healthcare at its best. This facility is a proud Magnet Hospital awarded by the American Nurses Credentialing Center, the highest honor an organization can receive for professional nursing practice. Here, you will provide stellar patient care, work with state-of-the-art technology and build a rewarding career with one of the most respected healthcare organizations in the world. Cleveland Clinic is the first hospital in the nation to make great customer service a cornerstone of our mission. As a Patient Access Representative, your responsibility is to deliver an exceptional experience to patients, families and visitors, from the moment they enter to the time they return home. In this role, you will assist patients with everything from registration, insurance eligibility and collecting co-payments, to self-screening and scheduling services. This position provides a strong foundation to advance in your career within various departments at the Cleveland Clinic. A caregiver in this position works evening/night rotation from of 3:00 p.m. - 11:30 p.m. with every other weekend and holiday rotation requirements. A caregiver who excels in this role will: * Perform registration and obtain information about demographics, insurance, medical and financial * Crosstrain to staff all areas of patient access, such as front desk, admitting office, ED, and cash register * Function as a Super User and act as a resource for training of new caregivers. * Provide registration and cash collection access in Epic Minimum qualifications for the ideal future caregiver include: * High school diploma or GED and two years of experience in a customer facing role OR an Associate's Degree and one year of experience OR a Bachelor's Degree * Knowledge of medical terminology sufficient to understand physician orders OR completion of course within one year * Basic PC software application knowledge and ability to use multiple data systems * Ability to work confidently and efficiently in an emergency department setting Physical Requirements: * Ability to communicate and exchange accurate information. * Ability to perform work in a stationary position for extended periods. * Ability to work with physical records or operate a computer or other office equipment. * In some locations, ability to travel throughout the hospital system. * In some locations ability to move up to 25 lbs. Personal Protective Equipment: * Follows standard precautions using personal protective equipment as required. Pay Range Minimum hourly: $15.75 Maximum hourly: $21.65 The pay range displayed on this job posting reflects the anticipated range for new hires. A successful candidate's actual compensation will be determined after taking factors into consideration such as the candidate's work history, experience, skill set and education. The pay range displayed does not include any applicable pay practices (e.g., shift differentials, overtime, etc.). The pay range does not include the value of Cleveland Clinic's benefits package (e.g., healthcare, dental and vision benefits, retirement savings account contributions, etc.).
$15.8-21.7 hourly 3d ago
Surgery Scheduling Specialist - Anderson Vascular Surgery
Mercy Health 4.4
Cincinnati, OH jobs
Thank you for considering a career at Mercy Health! Scheduled Weekly Hours: 40 Work Shift: Days (United States of America) Mercy Health About Us As a faith-based and patient-focused organization, Mercy Health exists to enhance the health and well-being of all people in mind, body and spirit through exceptional patient care. Success in this goal requires a culture of compassion, collaboration, excellence and respect. Mercy Health seeks people that are committed to our values of compassion, human dignity, integrity, service and stewardship to create an environment where associates want to work and help communities thrive. Bon Secours About Us As a faith-based and patient-focused organization, Bon Secours exists to enhance the health and well-being of all people in mind, body and spirit through exceptional patient care. Success in this goal requires a culture of compassion, collaboration, excellence and respect. Bon Secours seeks people that are committed to our values of compassion, human dignity, integrity, service and stewardship to create an environment where associates want to work and help communities thrive. Scheduling Specialist - Kenwood Vascular Surgery - Anderson Job Summary: Coordinates and schedules patient testing or procedures, including interacting with physician offices, other health care providers and staff in departments that provide services to ensure patients are scheduled as soon as possible. Obtains scheduling orders, instructs patients, and enters data into the hospital computer system. Gathers, updates, and maintains daily records of scheduled patients. Demonstrates knowledge of provider and non-provider payers and communicates to patient, physician, precertification, and other appropriate departments. Maintains statistical data for department supervisor as requested to determine scheduling volume, patient types, and number procedures. Essential Functions: * Gathers and interprets relatively complex patient data from physician offices and/or patient daily to enable scheduling of testing, surgical procedures, and pre-certification when required. May be responsible for pre-registration of self-scheduled patients. * Provides physician office staff and/or patient with hospital approved instructions regarding test preparation. Answers questions pertaining to testing, scheduling, and testing preparation. Refers patient to specialty area staff instructions, which are outside of the ordinary. * Enters patient scheduling information into computer, updates patient demographic and insurance information and provides pre-registration forms which include testing information for registering the patient prior to testing. * Used as a resource in resolving testing/ procedures discrepancies and is used as a resource in finding solutions to problems with patient testing and scheduling. Obtains approval from department designed contract and/or supervisor for non-routine appointment scheduling. * Checks for medical necessity for patients at time of scheduling. * Works with departments to schedule stat patients. Coordinates scheduling with multiple facilities or departments to ensure outpatients are scheduled as soon as possible. * Compiles and prepares statistical data as requested. * Responsible for performing all other duties, such as filing, photocopying, and relaying data as assigned. * Promotes strong customer focus and handles all calls with professionalism. * This document is not an exhaustive list of all responsibilities, skills, duties, requirements, or working conditions associated with the job. Employees may be required to perform other job-related duties as required by their supervisor, subject to reasonable accommodation. Education: High school diploma or equivalent (required) Associate degree in business, Healthcare, or related field (preferred) Combination of post-secondary education and experience in lieu of degree will be considered. Licensure/Certification: None Experience: Experience with data entry (preferred) Typing (45-50) WPM (preferred) Mercy Health is an equal opportunity employer. As a Mercy Health associate, you're part of a Misson that matters. We support your well-being - personally and professionally. Our benefits are built to grow with you and meet your unique needs, every step of the way. What we offer * Competitive pay, incentives, referral bonuses and 403(b) with employer contributions (when eligible) * Medical, dental, vision, prescription coverage, HAS/FSA options, life insurance, mental health resources and discounts * Paid time off, parental and FMLA leave, short- and long-term disability, backup care for children and elders * Tuition assistance, professional development and continuing education support Benefits may vary based on the market and employment status. Department: Cardio Thoracic Surgery, Anderson - MHP Cincinnati Specialty Care LLC It is our policy to abide by all Federal and State laws, as well as, the requirements of 41 CFR 60-1.4(a), 60-300.5(a) and 60-741.5(a). Accordingly, all applicants will receive consideration for employment without regard to race, color, national origin, religion, sex, sexual orientation, gender identity, age, genetic information, or protected veteran status, and will not be discriminated against on the basis of disability. If you'd like to view a copy of the affirmative action plan or policy statement for Mercy Health- Youngstown, Ohio or Bon Secours - Franklin, Virginia; Petersburg, Virginia; and Emporia, Virginia, which are Affirmative Action and Equal Opportunity Employer, please email *********************. If you are an individual with a disability and would like to request a reasonable accommodation as part of the employment selection process, please contact The Talent Acquisition Team at *********************.
$27k-31k yearly est. Auto-Apply 18d ago
Surgery Scheduling Specialist - Anderson Vascular Surgery
Mercy Health 4.4
Cincinnati, OH jobs
Thank you for considering a career at Mercy Health! Scheduled Weekly Hours: 40 Work Shift: Days (United States of America) Mercy Health About Us As a faith-based and patient-focused organization, Mercy Health exists to enhance the health and well-being of all people in mind, body and spirit through exceptional patient care. Success in this goal requires a culture of compassion, collaboration, excellence and respect. Mercy Health seeks people that are committed to our values of compassion, human dignity, integrity, service and stewardship to create an environment where associates want to work and help communities thrive. Bon Secours About Us As a faith-based and patient-focused organization, Bon Secours exists to enhance the health and well-being of all people in mind, body and spirit through exceptional patient care. Success in this goal requires a culture of compassion, collaboration, excellence and respect. Bon Secours seeks people that are committed to our values of compassion, human dignity, integrity, service and stewardship to create an environment where associates want to work and help communities thrive. Scheduling Specialist - Kenwood Vascular Surgery - Anderson Job Summary: Coordinates and schedules patient testing or procedures, including interacting with physician offices, other health care providers and staff in departments that provide services to ensure patients are scheduled as soon as possible. Obtains scheduling orders, instructs patients, and enters data into the hospital computer system. Gathers, updates, and maintains daily records of scheduled patients. Demonstrates knowledge of provider and non-provider payers and communicates to patient, physician, precertification, and other appropriate departments. Maintains statistical data for department supervisor as requested to determine scheduling volume, patient types, and number procedures. Essential Functions: Gathers and interprets relatively complex patient data from physician offices and/or patient daily to enable scheduling of testing, surgical procedures, and pre-certification when required. May be responsible for pre-registration of self-scheduled patients. Provides physician office staff and/or patient with hospital approved instructions regarding test preparation. Answers questions pertaining to testing, scheduling, and testing preparation. Refers patient to specialty area staff instructions, which are outside of the ordinary. Enters patient scheduling information into computer, updates patient demographic and insurance information and provides pre-registration forms which include testing information for registering the patient prior to testing. Used as a resource in resolving testing/ procedures discrepancies and is used as a resource in finding solutions to problems with patient testing and scheduling. Obtains approval from department designed contract and/or supervisor for non-routine appointment scheduling. Checks for medical necessity for patients at time of scheduling. Works with departments to schedule stat patients. Coordinates scheduling with multiple facilities or departments to ensure outpatients are scheduled as soon as possible. Compiles and prepares statistical data as requested. Responsible for performing all other duties, such as filing, photocopying, and relaying data as assigned. Promotes strong customer focus and handles all calls with professionalism. This document is not an exhaustive list of all responsibilities, skills, duties, requirements, or working conditions associated with the job. Employees may be required to perform other job-related duties as required by their supervisor, subject to reasonable accommodation. Education: High school diploma or equivalent (required) Associate degree in business, Healthcare, or related field (preferred) Combination of post-secondary education and experience in lieu of degree will be considered. Licensure/Certification: None Experience: Experience with data entry (preferred) Typing (45-50) WPM (preferred) Mercy Health is an equal opportunity employer. As a Mercy Health associate, you're part of a Misson that matters. We support your well-being - personally and professionally. Our benefits are built to grow with you and meet your unique needs, every step of the way. What we offer • Competitive pay, incentives, referral bonuses and 403(b) with employer contributions (when eligible) • Medical, dental, vision, prescription coverage, HAS/FSA options, life insurance, mental health resources and discounts • Paid time off, parental and FMLA leave, short- and long-term disability, backup care for children and elders • Tuition assistance, professional development and continuing education support Benefits may vary based on the market and employment status. Department: Cardio Thoracic Surgery, Anderson - MHP Cincinnati Specialty Care LLC It is our policy to abide by all Federal and State laws, as well as, the requirements of 41 CFR 60-1.4(a), 60-300.5(a) and 60-741.5(a). Accordingly, a ll applicants will receive consideration for employment without regard to race, color, national origin, religion, sex, sexual orientation, gender identity, age, genetic information, or protected veteran status, and will not be discriminated against on the basis of disability. If you'd like to view a copy of the affirmative action plan or policy statement for Mercy Health- Youngstown, Ohio or Bon Secours - Franklin, Virginia; Petersburg, Virginia; and Emporia, Virginia, which are Affirmative Action and Equal Opportunity Employer, please email *********************. If you are an individual with a disability and would like to request a reasonable accommodation as part of the employment selection process, please contact The Talent Acquisition Team at *********************.
$27k-31k yearly est. Auto-Apply 39d ago
Patient Access Representative - ED
Cleveland Clinic 4.7
Cleveland, OH jobs
Join Cleveland Clinic's Main Campus where research and surgery are advanced, technology is leading-edge, patient care is world-class, and caregivers are family. Cleveland Clinic is recognized as one of the top hospitals in the country. You will work alongside passionate and dedicated caregivers, receive endless support and appreciation, and build a rewarding career with one of the most respected healthcare organizations in the world. Patient Access Representatives provide a comprehensive set of business and financial related services during the patient access process on the day the patient arrives at Union Hospital to receive healthcare services. You will work face-to-face with diverse populations of patients collecting their financial, insurance, medical, and demographic information to check them in, complete their registration, and leave a positive, lasting impression. By taking this opportunity, you will be valued as a caregiver and supported as you achieve your goals. If you wish to continue your education, this opportunity also offers tuition reimbursement. A caregiver in this position works nights from 12:30pm-9:00pm, with rotating weekend and holiday requirements. A caregiver who excels in this role will: * Perform registration and obtain information about demographics, insurance, medical and financial. * Crosstrain to staff all areas of patient access, such as front desk, admitting office, ED and cash register. * Function as a Super User and act as a resource for training of new caregivers. * Provide registration and cash collection access in Epic. Minimum qualifications for the ideal future caregiver include: * High School Diploma or GED and two years of experience in a customer facing role OR an Associate's Degree and one year of experience OR a Bachelor's Degree * Knowledge of medical terminology sufficient to understand physician orders OR completion of course within one year * Basic PC software application knowledge and ability to use multiple data systems Preferred qualifications for the ideal future caregiver include: * Call center experience preferred. Physical Requirements: * Ability to communicate and exchange accurate information. * Ability to perform work in a stationary position for extended periods. * Ability to work with physical records or operate a computer or other office equipment. * In some locations, ability to travel throughout the hospital system. * In some locations ability to move up to 25 lbs. Personal Protective Equipment: * Follows standard precautions using personal protective equipment as required. Pay Range Minimum hourly: $15.75 Maximum hourly: $21.65 The pay range displayed on this job posting reflects the anticipated range for new hires. A successful candidate's actual compensation will be determined after taking factors into consideration such as the candidate's work history, experience, skill set and education. The pay range displayed does not include any applicable pay practices (e.g., shift differentials, overtime, etc.). The pay range does not include the value of Cleveland Clinic's benefits package (e.g., healthcare, dental and vision benefits, retirement savings account contributions, etc.).
$15.8-21.7 hourly 3d ago
Patient Access Representative I
Cleveland Clinic 4.7
Cleveland, OH jobs
Join Cleveland Clinic's Main Campus where research and surgery are advanced, technology is leading-edge, patient care is world-class, and caregivers are family. Cleveland Clinic is recognized as one of the top hospitals in the country. You will work alongside passionate and dedicated caregivers, receive endless support and appreciation, and build a rewarding career with one of the most respected healthcare organizations in the world. Cleveland Clinic is the first hospital in the nation to make great customer service a cornerstone of our mission. Customer service caregivers deliver what matters most to our patients and their families, ensure exceptional experiences and thrive on making positive impacts in the community. A caregiver in this position works part-time, 10:00am-6:30pm, with rotating full weekend and holiday coverage. A caregiver who excels in this role will: * Perform registration and obtain information about demographics, insurance, medical and financial * Crosstrain to staff all areas of patient access, such as front desk, admitting office, ED, and cash register * Function as a Super User and act as a resource for training of new caregivers. * Provide registration and cash collection access in Epic Minimum qualifications for the ideal future caregiver include: * High school diploma or GED and two years of experience in a customer facing role OR an Associate's Degree and one year of experience OR a Bachelor's Degree * Knowledge of medical terminology sufficient to understand physician orders OR completion of course within one year * Basic PC software application knowledge and ability to use multiple data systems Physical Requirements: * Ability to communicate and exchange accurate information. * Ability to perform work in a stationary position for extended periods. * Ability to work with physical records or operate a computer or other office equipment. * In some locations, ability to travel throughout the hospital system. * In some locations ability to move up to 25 lbs. Personal Protective Equipment: * Follows standard precautions using personal protective equipment as required. Pay Range Minimum hourly: $15.75 Maximum hourly: $21.65 The pay range displayed on this job posting reflects the anticipated range for new hires. A successful candidate's actual compensation will be determined after taking factors into consideration such as the candidate's work history, experience, skill set and education. The pay range displayed does not include any applicable pay practices (e.g., shift differentials, overtime, etc.). The pay range does not include the value of Cleveland Clinic's benefits package (e.g., healthcare, dental and vision benefits, retirement savings account contributions, etc.).
$15.8-21.7 hourly 3d ago
Patient Access Representative
Cleveland Clinic 4.7
Cleveland, OH jobs
Join Cleveland Clinic Fairview Hospital and experience world-class healthcare at its best. Cleveland Clinic Fairview Hospital is a proud Magnet Hospital awarded by the American Nurses Credentialing Center, the highest honor an organization can receive for professional nursing practice. On our team, you will provide stellar care at one of the top healthcare organizations in the nation. As a Patient Access Representative, your responsibility is to deliver an exceptional experience to patients, families and visitors, from the moment they enter to the time they return home. You will assist them with everything from registration and information gathering to payment collection and insurance verification. This position is in the Admitting and Registration Office, the central point where patients sign in for laboratory services such as blood work, check in for scheduled surgeries and procedures, and receive information regarding billing, insurance coverage, and other administrative matters. This role is a great steppingstone to others within Customer Service and various departments within Cleveland Clinic. **A caregiver in this role works nights from 10:30 p.m. - 7:00 a.m. with rotating weekend and holiday requirements.** A caregiver who excels in this role will: + Perform registration and obtain information about demographics, insurance, medical and financial. + Crosstrain to staff all areas of patient access, such as front desk, admitting office, ED and cash register. + Function as a Super User and act as a resource for training of new caregivers. + Provide registration and cash collection access in Epic. + May rotate to different locations/hospitals based on staffing needs. Minimum qualifications for the ideal future caregiver include: + High School Diploma OR GED **and** two years of experience in a customer-facing role with in person or phone contact + **OR** an Associate's Degree **and** one year of experience + **OR** a Bachelor's Degree + Knowledge of medical terminology OR completion of course within year of hire + Basic PC software application knowledge and ability to use multiple data systems Preferred qualifications for the ideal future caregiver include: + Customer service or patient service experience **Physical Requirements:** + Ability to communicate and exchange accurate information. + Ability to perform work in a stationary position for extended periods. + Ability to work with physical records or operate a computer or other office equipment. + In some locations, ability to travel throughout the hospital system. + In some locations ability to move up to 25 lbs. **Personal Protective Equipment:** + Follows standard precautions using personal protective equipment as required. **Pay Range** Minimum hourly: $15.75 Maximum hourly: $21.65 The pay range displayed on this job posting reflects the anticipated range for new hires. A successful candidate's actual compensation will be determined after taking factors into consideration such as the candidate's work history, experience, skill set and education. The pay range displayed does not include any applicable pay practices (e.g., shift differentials, overtime, etc.). The pay range does not include the value of Cleveland Clinic's benefits package (e.g., healthcare, dental and vision benefits, retirement savings account contributions, etc.). Cleveland Clinic Health System is pleased to be an equal employment employer: Women / Minorities / Veterans / Individuals with Disabilities
$15.8-21.7 hourly 5d ago
Patient Access Representative I
Cleveland Clinic 4.7
Cleveland, OH jobs
Join Cleveland Clinic Fairview Hospital and experience world-class healthcare at its best. Cleveland Clinic Fairview Hospital is a proud Magnet Hospital awarded by the American Nurses Credentialing Center, the highest honor an organization can receive for professional nursing practice. On our team, you will provide stellar care at one of the top healthcare organizations in the nation. As a Patient Access Representative, your responsibility is to deliver an exceptional experience to patients, families and visitors, from the moment they enter to the time they return home. You will assist them with everything from registration and information gathering to payment collection and insurance verification. This position is in the Admitting and Registration Office, the central point where patients sign in for laboratory services such as blood work, check in for scheduled surgeries and procedures, and receive information regarding billing, insurance coverage, and other administrative matters. This role is a great steppingstone to others within Customer Service and various departments within Cleveland Clinic. A caregiver in this role works evenings from 3:00 p.m. - 11:30 p.m. with weekend and holiday requirements. A caregiver who excels in this role will: * Perform registration and obtain information about demographics, insurance, medical and financial. * Crosstrain to staff all areas of patient access, such as front desk, admitting office, ED and cash register. * Function as a Super User and act as a resource for training of new caregivers. * Provide registration and cash collection access in Epic. * May rotate to different locations/hospitals based on staffing needs. Minimum qualifications for the ideal future caregiver include: * High School Diploma OR GED and two years of experience in a customer-facing role * OR an Associate's Degree and one year of experience * OR a Bachelor's Degree * Knowledge of medical terminology OR completion of course within year of hire * Basic PC software application knowledge and ability to use multiple data systems Preferred qualifications for the ideal future caregiver include: * Customer service or hospitality experience Our caregivers continue to create the best outcomes for our patients across each of our facilities. Click the link and see how we're dedicated to providing what matters most to you: ******************************************** Physical Requirements: * Ability to communicate and exchange accurate information. * Ability to perform work in a stationary position for extended periods. * Ability to work with physical records or operate a computer or other office equipment. * In some locations, ability to travel throughout the hospital system. * In some locations ability to move up to 25 lbs. Personal Protective Equipment: * Follows standard precautions using personal protective equipment as required. Pay Range Minimum hourly: $15.75 Maximum hourly: $21.65 The pay range displayed on this job posting reflects the anticipated range for new hires. A successful candidate's actual compensation will be determined after taking factors into consideration such as the candidate's work history, experience, skill set and education. The pay range displayed does not include any applicable pay practices (e.g., shift differentials, overtime, etc.). The pay range does not include the value of Cleveland Clinic's benefits package (e.g., healthcare, dental and vision benefits, retirement savings account contributions, etc.).
$15.8-21.7 hourly 5d ago
Patient Access Representative
Cleveland Clinic 4.7
Cleveland, OH jobs
Join Cleveland Clinic Fairview Hospital and experience world-class healthcare at its best. Cleveland Clinic Fairview Hospital is a proud Magnet Hospital awarded by the American Nurses Credentialing Center, the highest honor an organization can receive for professional nursing practice. On our team, you will provide stellar care at one of the top healthcare organizations in the nation. As a Patient Access Representative, your responsibility is to deliver an exceptional experience to patients, families and visitors, from the moment they enter to the time they return home. You will assist them with everything from registration and information gathering to payment collection and insurance verification. This position is in the Admitting and Registration Office, the central point where patients sign in for laboratory services such as blood work, check in for scheduled surgeries and procedures, and receive information regarding billing, insurance coverage, and other administrative matters. This role is a great steppingstone to others within Customer Service and various departments within Cleveland Clinic. A caregiver in this role works nights from 10:30 p.m. - 7:00 a.m. with rotating weekend and holiday requirements. A caregiver who excels in this role will: * Perform registration and obtain information about demographics, insurance, medical and financial. * Crosstrain to staff all areas of patient access, such as front desk, admitting office, ED and cash register. * Function as a Super User and act as a resource for training of new caregivers. * Provide registration and cash collection access in Epic. * May rotate to different locations/hospitals based on staffing needs. Minimum qualifications for the ideal future caregiver include: * High School Diploma OR GED and two years of experience in a customer-facing role with in person or phone contact * OR an Associate's Degree and one year of experience * OR a Bachelor's Degree * Knowledge of medical terminology OR completion of course within year of hire * Basic PC software application knowledge and ability to use multiple data systems Preferred qualifications for the ideal future caregiver include: * Customer service or patient service experience Physical Requirements: * Ability to communicate and exchange accurate information. * Ability to perform work in a stationary position for extended periods. * Ability to work with physical records or operate a computer or other office equipment. * In some locations, ability to travel throughout the hospital system. * In some locations ability to move up to 25 lbs. Personal Protective Equipment: * Follows standard precautions using personal protective equipment as required. Pay Range Minimum hourly: $15.75 Maximum hourly: $21.65 The pay range displayed on this job posting reflects the anticipated range for new hires. A successful candidate's actual compensation will be determined after taking factors into consideration such as the candidate's work history, experience, skill set and education. The pay range displayed does not include any applicable pay practices (e.g., shift differentials, overtime, etc.). The pay range does not include the value of Cleveland Clinic's benefits package (e.g., healthcare, dental and vision benefits, retirement savings account contributions, etc.).
$15.8-21.7 hourly 5d ago
Patient Access Representative I
Cleveland Clinic 4.7
Cleveland, OH jobs
Join Cleveland Clinic Fairview Hospital and experience world-class healthcare at its best. Cleveland Clinic Fairview Hospital is a proud Magnet Hospital awarded by the American Nurses Credentialing Center, the highest honor an organization can receive for professional nursing practice. On our team, you will provide stellar care at one of the top healthcare organizations in the nation. As a Patient Access Representative, your responsibility is to deliver an exceptional experience to patients, families and visitors, from the moment they enter to the time they return home. You will assist them with everything from registration and information gathering to payment collection and insurance verification. This position is in the Admitting and Registration Office, the central point where patients sign in for laboratory services such as blood work, check in for scheduled surgeries and procedures, and receive information regarding billing, insurance coverage and other administrative matters. This role is a great steppingstone to others within Customer Service and various departments within Cleveland Clinic. A caregiver in this role works nights from 11:00 p.m. - 7:30 a.m. A caregiver who excels in this role will: * Perform registration and obtain information about demographics, insurance, medical and financial. * Crosstrain to staff all areas of patient access, such as front desk, admitting office, ED and cash register. * Function as a Super User and act as a resource for training of new caregivers. * Provide registration and cash collection access in Epic. * May rotate to different locations/hospitals based on staffing needs. Minimum qualifications for the ideal future caregiver include: * High School Diploma OR GED and two years of experience in a customer facing role with in person or phone contact * OR an Associate's Degree and one year of experience * OR a Bachelor's Degree * Knowledge of medical terminology OR completion of course within year of hire * Basic PC software application knowledge and ability to use multiple data systems Preferred qualifications for the ideal future caregiver include: * Customer service or hospitality experience Physical Requirements: * Ability to communicate and exchange accurate information. * Ability to perform work in a stationary position for extended periods. * Ability to work with physical records or operate a computer or other office equipment. * In some locations, ability to travel throughout the hospital system. * In some locations ability to move up to 25 lbs. Personal Protective Equipment: * Follows standard precautions using personal protective equipment as required. Pay Range Minimum hourly: $15.75 Maximum hourly: $21.65 The pay range displayed on this job posting reflects the anticipated range for new hires. A successful candidate's actual compensation will be determined after taking factors into consideration such as the candidate's work history, experience, skill set and education. The pay range displayed does not include any applicable pay practices (e.g., shift differentials, overtime, etc.). The pay range does not include the value of Cleveland Clinic's benefits package (e.g., healthcare, dental and vision benefits, retirement savings account contributions, etc.).
$15.8-21.7 hourly 5d ago
Patient Access Coordinator - Gastroenterology
Cleveland Clinic 4.7
Beachwood, OH jobs
Join the Cleveland Clinic team where you will work alongside passionate caregivers and provide patient-first healthcare. Here, you will receive endless support and appreciation while building a rewarding career with one of the most respected healthcare organizations in the world. Cleveland Clinic is the first hospital in the nation to make great customer service a cornerstone of our mission. Customer service caregivers deliver what matters most to our patients and their families, ensure exceptional experiences and thrive on making positive impacts in the community. As a Patient Access Coordinator, you will organize and coordinate the activities and flow of work for the patient access area. **A caregiver in this position works 8:00am to 5:00pm.** A caregiver who excels in this role will: + Organize and coordinate the activities and flow of work for the patient access area. + Assign tasks, monitor performance of and assists in training patient service representative. + Screen candidates, recommend hires, conduct performance appraisals and recommend corrective counseling. + Develop, implement, and oversee programs to improve appointment utilization such as, reminder, follow-up on no-show/cancellation program. + Coordinate activities and resolve operational problems. + Adjust employees, patients, and physicians' schedules to respond to operational problems. + Control and audit the reconciliation of day sheets including adjusting statistics in the computer data bank. + Produce reports as needed. Minimum qualifications for the ideal future caregiver include: + High school diploma or GED. + Two years Cleveland Clinic outpatient scheduling experience or other equivalent position, which includes interacting with patients, physicians, and other departments on a problem resolution basis. + OR three years external outpatient scheduling experience where demonstrated experience includes resolving patient scheduling and the coordination of the work of others. + Associate degree may substitute for one year of experience. + Bachelor's Degree may substitute for the experience requirement. **Physical Requirements:** + Requires frequent data entry, sitting, standing and walking. Normal or corrected vision, hearing and speech. Occasional lifting or pushing up to 25 pounds. **Personal Protective Equipment:** + Follows standard precautions using personal protective equipment as required. **Pay Range** Minimum hourly: $16.47 Maximum hourly: $23.61 The pay range displayed on this job posting reflects the anticipated range for new hires. A successful candidate's actual compensation will be determined after taking factors into consideration such as the candidate's work history, experience, skill set and education. The pay range displayed does not include any applicable pay practices (e.g., shift differentials, overtime, etc.). The pay range does not include the value of Cleveland Clinic's benefits package (e.g., healthcare, dental and vision benefits, retirement savings account contributions, etc.). Cleveland Clinic Health System is pleased to be an equal employment employer: Women / Minorities / Veterans / Individuals with Disabilities
$16.5-23.6 hourly 6d ago
Patient Access Coordinator - Gastroenterology
Cleveland Clinic 4.7
Beachwood, OH jobs
Join the Cleveland Clinic team where you will work alongside passionate caregivers and provide patient-first healthcare. Here, you will receive endless support and appreciation while building a rewarding career with one of the most respected healthcare organizations in the world. Cleveland Clinic is the first hospital in the nation to make great customer service a cornerstone of our mission. Customer service caregivers deliver what matters most to our patients and their families, ensure exceptional experiences and thrive on making positive impacts in the community. As a Patient Access Coordinator, you will organize and coordinate the activities and flow of work for the patient access area. A caregiver in this position works 8:00am to 5:00pm. A caregiver who excels in this role will: * Organize and coordinate the activities and flow of work for the patient access area. * Assign tasks, monitor performance of and assists in training patient service representative. * Screen candidates, recommend hires, conduct performance appraisals and recommend corrective counseling. * Develop, implement, and oversee programs to improve appointment utilization such as, reminder, follow-up on no-show/cancellation program. * Coordinate activities and resolve operational problems. * Adjust employees, patients, and physicians' schedules to respond to operational problems. * Control and audit the reconciliation of day sheets including adjusting statistics in the computer data bank. * Produce reports as needed. Minimum qualifications for the ideal future caregiver include: * High school diploma or GED. * Two years Cleveland Clinic outpatient scheduling experience or other equivalent position, which includes interacting with patients, physicians, and other departments on a problem resolution basis. * OR three years external outpatient scheduling experience where demonstrated experience includes resolving patient scheduling and the coordination of the work of others. * Associate degree may substitute for one year of experience. * Bachelor's Degree may substitute for the experience requirement. Physical Requirements: * Requires frequent data entry, sitting, standing and walking. Normal or corrected vision, hearing and speech. Occasional lifting or pushing up to 25 pounds. Personal Protective Equipment: * Follows standard precautions using personal protective equipment as required. Pay Range Minimum hourly: $16.47 Maximum hourly: $23.61 The pay range displayed on this job posting reflects the anticipated range for new hires. A successful candidate's actual compensation will be determined after taking factors into consideration such as the candidate's work history, experience, skill set and education. The pay range displayed does not include any applicable pay practices (e.g., shift differentials, overtime, etc.). The pay range does not include the value of Cleveland Clinic's benefits package (e.g., healthcare, dental and vision benefits, retirement savings account contributions, etc.).
$16.5-23.6 hourly 6d ago
Patient Access Coordinator
Cleveland Clinic 4.7
Avon, OH jobs
Equipped with the latest technologies, Cleveland Clinic's Richard E. Jacobs Health Center brings world-class care close to home for the residents in and around Avon, Ohio. In addition to advanced specialty and primary care, this facility also includes an outpatient surgery center, an infusion suite for chemotherapy, a full-scale imaging center, two pools for aquatic therapy and more. Here, you will receive endless support and appreciation while building a rewarding career with one of the most respected healthcare organizations in the world. Cleveland Clinic is the first hospital in the nation to make great customer service a cornerstone of our mission. As a Patient Access Coordinator, you will help us continue serving as a top leader of care by organizing and coordinating the activities and flow of work for the patient access area. Your efforts focus on optimizing your team and driving improvements, ultimately enhancing the Cleveland Clinic and positively impacting the community as a whole. A caregiver in this position works Monday through Friday from 8:30am to 5:00pm. Hours may vary depending on facility needs. A caregiver who excels in this role will: * Organize and coordinate the activities and flow of work for the patient access area. * Assign tasks, monitor performance, and assist in training patient service representatives. * Screen candidates, recommend hiring, conduct performance appraisals, and recommend corrective counseling. * Develop, implement, and oversee programs to improve appointment utilization such as, reminder, follow-up on no-show/cancellation program. * Coordinate activities and resolve operational problems. * Adjust employees, patients, and physicians' schedules to respond to operational problems. * Control and audit the reconciliation of day sheets, including adjusting statistics in the computer data bank. * Produce reports as needed. Minimum qualifications for the ideal future caregiver include: * High School Diploma or GED * Two years Cleveland Clinic outpatient scheduling experience or other equivalent position, which includes interacting with patients, physicians and other departments on a problem resolution basis * OR Minimum three years external outpatient scheduling experience where demonstrated experience includes resolving patient scheduling and the coordination of the work of others * OR Associate Degree may substitute for one year of experience * OR Bachelor's Degree may substitute for the experience requirement Physical Requirements: * Requires frequent data entry, sitting, standing and walking. Normal or corrected vision, hearing and speech. Occasional lifting or pushing up to 25 pounds. Personal Protective Equipment: * Follows standard precautions using personal protective equipment as required. Pay Range Minimum hourly: $16.47 Maximum hourly: $23.61 The pay range displayed on this job posting reflects the anticipated range for new hires. A successful candidate's actual compensation will be determined after taking factors into consideration such as the candidate's work history, experience, skill set and education. The pay range displayed does not include any applicable pay practices (e.g., shift differentials, overtime, etc.). The pay range does not include the value of Cleveland Clinic's benefits package (e.g., healthcare, dental and vision benefits, retirement savings account contributions, etc.).
$16.5-23.6 hourly 20d ago
Patient Access Representative I - ED
Cleveland Clinic 4.7
Dover, OH jobs
Join Cleveland Clinic Union Hospital and experience world class healthcare at its best. Located in Dover, Ohio, the award-winning not-for-profit Union Hospital serves the communities of eastern Ohio. Here, you will be part of a talented, compassionate, and driven team of caregivers, work with state-of-the-art technology and provide stellar patient care. Customer service caregivers deliver what matters most to our patients and their families, ensure exceptional experiences and thrive on making positive impacts in the community. As a Patient Access Representative, you are responsible for registering, scheduling and preregistering patients for inpatient, emergency and outpatient tests and procedures, educating patients regarding their benefit levels, and collecting and recording payments prior to, or at the time of, service. You will work face-to-face with diverse populations of patients to ensure a seamless model of access for patients, physicians and family members and leave a positive, lasting impression. A caregiver in this role works nights| 10:00pm-6:00am| four days one week, three days the next| rotating weekend and holiday requirements. A caregiver who excels in this role will: * Provide a comprehensive set of business and financial related services during the patient access process on the day the patient arrives at the facility to receive service. * Perform registrations by completing an accurate face to face interview to obtain demographic, insurance, medical and financial information. * Crosstrain staff in all areas of Patient Access at any facility, including but not limited to, Front Desk, Admitting Office, ED and Cashier. * Maintain productivity and quality standards. * Function as a Super User. * Work on a workstation on wheels (mobile workstation). * Act as a resource for training new team members and during the implementation of new processes. * Provide registration and cash collection access in Epic. Minimum qualifications for the ideal future caregiver include: * High School Diploma or GED and two years of experience in a customer service facing role OR an associate's degree and one year of experience OR a bachelor's degree * Basic PC software application knowledge and ability to use multiple data systems * Knowledge of medical terminology sufficient to understand physician orders OR completion of course within one year Preferred qualifications for the ideal future caregiver include: * Three or more years of customer service experience Physical Requirements: * Ability to communicate and exchange accurate information. * Ability to perform work in a stationary position for extended periods. * Ability to work with physical records or operate a computer or other office equipment. * In some locations, ability to travel throughout the hospital system. * In some locations ability to move up to 25 lbs. Personal Protective Equipment: * Follows standard precautions using personal protective equipment as required. Pay Range Minimum hourly: $15.75 Maximum hourly: $21.65 The pay range displayed on this job posting reflects the anticipated range for new hires. A successful candidate's actual compensation will be determined after taking factors into consideration such as the candidate's work history, experience, skill set and education. The pay range displayed does not include any applicable pay practices (e.g., shift differentials, overtime, etc.). The pay range does not include the value of Cleveland Clinic's benefits package (e.g., healthcare, dental and vision benefits, retirement savings account contributions, etc.).
$15.8-21.7 hourly 3d ago
Patient Access Representative I - ED
Cleveland Clinic 4.7
Dover, OH jobs
Join Cleveland Clinic Union Hospital and experience world class healthcare at its best. Located in Dover, Ohio, the award-winning not-for-profit Union Hospital serves the communities of eastern Ohio. Here, you will be part of a talented, compassionate, and driven team of caregivers, work with state-of-the-art technology and provide stellar patient care. Customer service caregivers deliver what matters most to our patients and their families, ensure exceptional experiences and thrive on making positive impacts in the community. As a Patient Access Representative, you are responsible for registering, scheduling and preregistering patients for inpatient, emergency and outpatient tests and procedures, educating patients regarding their benefit levels, and collecting and recording payments prior to, or at the time of, service. You will work face-to-face with diverse populations of patients to ensure a seamless model of access for patients, physicians and family members and leave a positive, lasting impression. **A caregiver in this role works nights| 10:00pm-6:00am| four days one week, three days the next| rotating weekend and holiday requirements.** A caregiver who excels in this role will: + Provide a comprehensive set of business and financial related services during the patient access process on the day the patient arrives at the facility to receive service. + Perform registrations by completing an accurate face to face interview to obtain demographic, insurance, medical and financial information. + Crosstrain staff in all areas of Patient Access at any facility, including but not limited to, Front Desk, Admitting Office, ED and Cashier. + Maintain productivity and quality standards. + Function as a Super User. + Work on a workstation on wheels (mobile workstation). + Act as a resource for training new team members and during the implementation of new processes. + Provide registration and cash collection access in Epic. Minimum qualifications for the ideal future caregiver include: + High School Diploma or GED and two years of experience in a customer service facing role OR an associate's degree and one year of experience OR a bachelor's degree + Basic PC software application knowledge and ability to use multiple data systems + Knowledge of medical terminology sufficient to understand physician orders OR completion of course within one year Preferred qualifications for the ideal future caregiver include: + Three or more years of customer service experience **Physical Requirements:** + Ability to communicate and exchange accurate information. + Ability to perform work in a stationary position for extended periods. + Ability to work with physical records or operate a computer or other office equipment. + In some locations, ability to travel throughout the hospital system. + In some locations ability to move up to 25 lbs. **Personal Protective Equipment:** + Follows standard precautions using personal protective equipment as required. **Pay Range** Minimum hourly: $15.75 Maximum hourly: $21.65 The pay range displayed on this job posting reflects the anticipated range for new hires. A successful candidate's actual compensation will be determined after taking factors into consideration such as the candidate's work history, experience, skill set and education. The pay range displayed does not include any applicable pay practices (e.g., shift differentials, overtime, etc.). The pay range does not include the value of Cleveland Clinic's benefits package (e.g., healthcare, dental and vision benefits, retirement savings account contributions, etc.). Cleveland Clinic Health System is pleased to be an equal employment employer: Women / Minorities / Veterans / Individuals with Disabilities
$15.8-21.7 hourly 3d ago
Patient Access Representative
Cleveland Clinic 4.7
Akron, OH jobs
USW Bid Period: 01/23/26 - 01/30/26 Join us at Cleveland Clinic Akron General Hospital where we have been providing world-class care to our community for over 100 years. Here, we strive for patient-centered care and comfort with our collaborative team of healthcare professionals. We are committed to serving the community and treat our patients as family. Caregivers in the Patient Registration Area are the first point of contact for many of Akron General's patients. As a Patient Access Representative, you will ensure patients, families, and visitors have an exceptional experience, from the moment they enter the hospital to the time they return home. This position is a great steppingstone to others in Customer Service or departments within the Cleveland Clinic system. A caregiver in this position works nights from 11:00PM - 7:30AM, including rotating weekends and holidays. A caregiver who excels in this role will: * Register, schedule and pre-register patients for inpatient, emergency and outpatient tests and procedures. * Educate patients regarding their benefit levels, review eligibility, prepare estimates, advise patients of out-of-pocket expenses, collect payments, apply payments and maintain security of payments. * Complete accurate face-to-face and phone interviews to obtain demographic, insurance, medical and financial information. * Schedule services and provide the physician's office and/or patient with accurate date and time information, room availability, physician availability, typical time needed to complete the procedure and/or procedures that conflict with each other. * Complete questionnaires to assist departments with preparing for patients. * Utilize the screening tool for self-pay patients to determine any possible payer source. * Refer patients to financial counselors. * Advise patients of and generate Advanced Beneficiary Notice (ABN) and/or Assumption of Financial Responsibility (AFR). * Obtain, scan and index physician orders. * Cross train to staff all patient access areas. Minimum qualifications for the ideal future caregiver include: * High School Diploma or GED * One year of customer service work experience OR higher education and training * Proficiency in data entry * Knowledge of medical terminology * Excellent customer service skills Preferred qualifications for the ideal future caregiver include: * One year of hospital clerical or billing work experience Personal Protective Equipment: * Follows standard precautions using personal protective equipment as required Pay Range Salaries [which may be] shown on independent job search websites reflect various market averages and do not represent information obtained directly from The Cleveland Clinic. Because we value each individual candidate, we invite and encourage each candidate to discuss salary/hourly specifics during the application and hiring process.
$30k-34k yearly est. 3d ago
Patient Access Representative
Cleveland Clinic 4.7
Akron, OH jobs
USW Bid Period: 12/10/25 - 12/17/25 Join us at Cleveland Clinic Akron General Hospital where we have been providing world-class care to our community for over 100 years. Here, we strive for patient-centered care and comfort with our collaborative team of healthcare professionals. We are committed to serving the community and treat our patients as family. Caregivers in the Patient Registration Area are the first point of contact for many of Akron General's patients. In this role, you will work in a call center environment, answering incoming phone calls and placing outgoing calls to and from patients, offices, or different departments. It will be your goal to ensure patients have an exceptional experience before they even enter the hospital. This position is a great steppingstone to others in Customer Service or departments within the Cleveland Clinic system. A caregiver in this position works Monday-Friday from 9:30AM - 6:00PM. A caregiver who excels in this role will: * Register, schedule and pre-register patients for inpatient, emergency and outpatient tests and procedures. * Educate patients regarding their benefit levels, review eligibility, prepare estimates, advise patients of out-of-pocket expenses, collect payments, apply payments and maintain security of payments. * Complete accurate face-to-face and phone interviews to obtain demographic, insurance, medical and financial information. * Schedule services and provide the physician's office and/or patient with accurate date and time information, room availability, physician availability, typical time needed to complete the procedure and/or procedures that conflict with each other. * Complete questionnaires to assist departments with preparing for patients. * Utilize the screening tool for self-pay patients to determine any possible payer source. * Refer patients to financial counselors. * Advise patients of and generate Advanced Beneficiary Notice (ABN) and/or Assumption of Financial Responsibility (AFR). * Obtain, scan and index physician orders. * Cross train to staff all patient access areas. Minimum qualifications for the ideal future caregiver include: * High School Diploma or GED * One year of customer service work experience OR higher education and training * Proficiency in data entry * Knowledge of medical terminology * Excellent customer service skills Preferred qualifications for the ideal future caregiver include: * One year of hospital clerical or billing work experience * Insurance knowledge * Call center experience Personal Protective Equipment: * Follows standard precautions using personal protective equipment as required Pay Range Salaries [which may be] shown on independent job search websites reflect various market averages and do not represent information obtained directly from The Cleveland Clinic. Because we value each individual candidate, we invite and encourage each candidate to discuss salary/hourly specifics during the application and hiring process.
$30k-34k yearly est. 7d ago