Patient Service Coordinator jobs at UnityPoint Health

* Area of Interest: Patient Services * FTE/Hours per pay period: 0.6 * Department: Patient Access * Shift: Saturday & Sunday 7a-7p * Job ID: 174165 Patient Access Associate Shift: Saturday and Sunday 7am-7pm Includes weekend shift differential pay! Dynamic role with constant movement across the facility to support patients and staff. Handles admissions, registration, insurance verification, and scheduling with precision. Provides financial counseling, resolves billing issues, manages patient flow, and ensures compliance with insurance and financial procedures. Why UnityPoint Health? At UnityPoint Health, you matter. We're proud to be recognized as a Top 150 Place to Work in Healthcare by Becker's Healthcare several years in a row for our commitment to our team members. Our competitive Total Rewards program offers benefits options that align with your needs and priorities, no matter what life stage you're in. Here are just a few: * Expect paid time off, parental leave, 401K matching and an employee recognition program. * Dental and health insurance, paid holidays, short and long-term disability and more. We even offer pet insurance for your four-legged family members. * Early access to earned wages with Daily Pay, tuition reimbursement to help further your career and adoption assistance to help you grow your family. With a collective goal to champion a culture of belonging where everyone feels valued and respected, we honor the ways people are unique and embrace what brings us together. And, we believe equipping you with support and development opportunities is a vital part of delivering an exceptional employment experience. Find a fulfilling career and make a difference with UnityPoint Health. Responsibilities * Greets and escorts new patients and guests while demonstrating positive customer service skills. * Answers telephone calls and makes calls for patients and guests. * Maintains and orders supplies. * Completes registration interviews with patients including insurance verification * Performs Point of Service Collections by requesting estimated liabilities, copays, and deposits. * Processes and posts patient payments on accounts after collecting cash, check or credit card payment. * Prepares patient charts including labels, wristbands, information flexes and other forms used by patient care team. * Explains and has patients sign treatment consents and required billing documents. * Calls and/or faxes for insurance pre-certification and authorization for inpatient and outpatient services, when needed. * Obtains and transcribes orders for patients. Qualifications Education: High School Graduate. Previous customer service experience Experience: Data entry and typing. Hospital experience or business training helpful.

**Working Conditions:** + Initial training will be conducted onsite. Following successful completion of training, the role will transition to remote work. **Working Hours:** + Monday to Friday, 8:00 AM to 5:00 PM The Scheduling Specialist 1 under general supervision and in accordance with established procedures, schedules outpatient diagnostic procedures including but not limited to radiology and imaging procedures, validates outpatient orders, and captures patient demographic and insurance information. **ESSENTIAL FUNCTIONS OF THE ROLE** Contacts patients or providers for outpatient diagnostic procedures. Contacts patients to schedule outpatient diagnostic procedures. Collects patient demographic and insurance information during scheduling phone call with provider or patient. Validates insurance is in network with the provider. Compiles patient information such as diagnosis, reason for procedure, medications, allergies and other applicable information prior to scheduled procedure. Monitors inbound orders process to ensure orders are validated and routed appropriately to ensure patients are contacted timely to schedule procedure. Contacts department affected by schedule adjustments to ensure patient is prepared and necessary personnel and equipment are available. Responsible for meeting telephone system metrics and any other productivity standards set by the department to include length of call, length of answer time, and number of calls taken within a specific period. **KEY SUCCESS FACTORS** Must consistently meets performance standards of production, accuracy, completeness and quality. Requires good listening, interpersonal and communication skills, and professional, pleasant and respectful telephone etiquette. Ability to maintain a professional demeanor in a highly stressful and emotional environment, behavioral health and suffering patients in addition to life/death situations. Must be able to exhibit a high level of empathy with the ability to effectively communicate with patients and family members during traumatic events, while demonstrating exceptional customer service skills. Demonstrates ability to manage multiple, changing priorities in an effective and organized manner. Excellent data entry, numeric, typing and computer navigational skills. Basic computer skills and Microsoft Office. **BENEFITS** Our competitive benefits package includes the following - Immediate eligibility for health and welfare benefits - 401(k) savings plan with dollar-for-dollar match up to 5% - Tuition Reimbursement - PTO accrual beginning Day 1 Note: Benefits may vary based upon position type and/or level **QUALIFICATIONS** - EDUCATION - H.S. Diploma/GED Equivalent - EXPERIENCE - Less than 1 Year of Experience As a health care system committed to improving the health of those we serve, we are asking our employees to model the same behaviours that we promote to our patients. As of January 1, 2012, Baylor Scott & White Health no longer hires individuals who use nicotine products. We are an equal opportunity employer committed to ensuring a diverse workforce. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.

Full-time Day, 36 hours/week, at Good Samaritan Hospital, great benefits including paid time off! Requires 2 weeks of paid required full-time day training. Performs hospital-based registration in an on-site patient facing setting. Provides excellent customer service to our internal and external customers. Internally working with TH ancillary departments to coordinate care, communication, confidentiality (HIPAA), patient throughput with patients and medical staff to obtain timely and accurate information necessary to register patients. Collects patient demographics, insurance information accurately, verifies eligibility of insurance coverage and collects copays/deposits/deductibles. Utilizes standardized scripting to ensure compliance with legal and financial requirements. Educates patients on insurance benefits, out-of-pocket costs based on Epic generated estimates and connects patients with financial assistance resources as needed. Registration duties are performed while maintaining the integrity and patient safety of patient needs while following the processes of each specific department. Including maintaining waiting rooms, informing clinical teams of medical concerns, ability to identify/perform critical registration tasks (CARES, Stroke, WC, Protocols, ODACS, etc.) wayfinding, and assisting with transportation/visitor needs. Job Requirements: High School Degree or GED Experience in fast paced customer driven environment Ability to operate multiple computer applications Excellent verbal and written skills Typing speed of 35 wpm Medical terminology required within first year of employment if not already taken 1-2 years experience Customer Service Job Responsibilities: Ability to adapt to a dynamic work flow, appropriate volume registrations per hour and other identified departmental targets. Meets departmental targets for accuracy and avoiding critical errors. Follows scripting, anticipates customer needs, problem solving skills, consistent and positive interactions with patients and co-workers. Demonstrates Always Behaviors and AIDET + The Promise. Follows regulatory and departmental policies for collection of data, patient safety and point of service collections. Other job-related information: Flexibility to work in 24/7 departments, 1st, 2nd and 3rd shifts. Ability to work 12- hour shifts, weekends, rotation of on-call. Working Conditions: Bending - Consistently Climbing - Rarely Concentrating - Consistently Continuous Learning - Consistently Hearing: Conversation - Consistently Hearing: Other Sounds - Consistently Interpersonal Communication - Consistently Kneeling - Consistently Lifting Lifting 50+ Lbs. - Rarely Lifting Pulling - Consistently Pushing - Consistently Reaching - Consistently Reading - Consistently Sitting - Consistently Standing - Consistently Stooping - Consistently Talking - Consistently Thinking/Reasoning - Consistently Use of Hands - Consistently Color Vision - Consistently Visual Acuity: Far - Occasionally Visual Acuity: Near - Consistently Walking - Consistently TriHealth SERVE Standards and ALWAYS Behaviors At TriHealth, we believe there is no responsibility more important than to SERVE our patients, our communities, and our fellow team members. To achieve our vision and mission, ALL TriHealth team members are expected to demonstrate and live the following: Serve: ALWAYS… • Welcome everyone by making eye contact, greeting with a smile, and saying "hello" • Acknowledge when patients/guests are lost and escort them to their destination or find someone who can assist • Refrain from using cell phones for personal reasons in public spaces or patient care areas Excel: ALWAYS… • Recognize and take personal responsibility to address and recover from service breakdowns when a customer's expectations have not been met • Offer patients and guests priority when waiting (lines, elevators) • Work on improving quality, safety, and service Respect: ALWAYS… • Respect cultural and spiritual differences and honor individual preferences. • Respect everyone's opinion and contribution, regardless of title/role. • Speak positively about my team members and other departments in front of patients and guests. Value: ALWAYS… • Value the time of others by striving to be on time, prepared and actively participating. • Pick up trash, ensuring the physical environment is clean and safe. • Be a good steward of our resources, using supplies and equipment efficiently and effectively, and will look for ways to avoid waste. Engage: ALWAYS… • Acknowledge wins and frequently thank team members and others for contributions. • Show courtesy and compassion with customers, team members and the community

As an essential part of the care team, the Medical Assistant Coordinator acts as a ‘Telehealth Concierge'. In a customer service-oriented manner, interviews patients and/or their representative to collect required data, to include but is not limited to; demographic and financial data as well as obtain required signatures, communicates mandated patient information and verifies all information for accuracy. STATUS: Per Diem LOCATION: Riedman- Remote DEPARTMENT: Telehealth Department SCHEDULE: Day/Evening/Night EDUCATION: LICENSES / CERTIFICATIONS: PHYSICAL REQUIREMENTS: S - Sedentary Work - Exerting up to 10 pounds of force occasionally Sedentary work involves sitting most of the time, but may involve walking or standing for brief periods of time. Jobs are sedentary if walking and standing are required only occasionally and all other sedentary criteria are met. For disease specific care programs refer to the program specific requirements of the department for further specifications on experience and educational expectations, including continuing education requirements. Any physical requirements reported by a prospective employee and/or employee's physician or delegate will be considered for accommodations. PAY RANGE: $17.85 - $19.50 CITY: Rochester POSTAL CODE: 14617 The listed base pay range is a good faith representation of current potential base pay for a successful full time applicant. It may be modified in the future and eligible for additional pay components. Pay is determined by factors including experience, relevant qualifications, specialty, internal equity, location, and contracts. Rochester Regional Health is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex (including pregnancy, childbirth, and related medical conditions), sexual orientation, gender identity or expression, national origin, age, disability, predisposing genetic characteristics, marital or familial status, military or veteran status, citizenship or immigration status, or any other characteristic protected by federal, state, or local law.

Unit Coordinator - Part Time Days - Observation Unit - Bethesda North Hospital This position performs clerical duties, including accurate transcription of physician orders in facilities not yet live on TriHealth Connect. This position requires the interpersonal skills to communicate with respect and compassion to customers; communicates information through various telecommunication devices and assists in coordinating patient flow. Job Requirements: High School Diploma or GED Degree or GED (Required) Capable of operating office and clerical equipment Computer skills Job Responsibilities: Communicates appropriately and effectively with internal and external customers (i.e. staff, patients, families, other departments, etc.). Relays accurate and complete information. Maintains confidentiality. Takes an active role in maintaining patient satisfaction (i.e. way-finding, quick response to call lights and phones, etc.). Demonstrates ability to appropriately respond to and prioritize work. Removes medications from the tube system and places in appropriate locked cabinet. Responds appropriately to emergency situations (i.e. Code Blue, Rapid Response Team, fire, Special Alert). Demonstrates knowledge/use of emergency systems, policies and procedures. Performs computer down time procedures according to unit/TriHealth guidelines. Demonstrates/maintains knowledge of organizational and unit changes. Supports organizational and unit changes. Acknowledges need for self growth and accountability. Identifies areas for self improvement. Maintains proficient knowledge of computer applications specific to unit/job (i.e. maintaining census, accurate scanning of documents, accurate transcription of physician orders in facilities not yet live on TriHealth Connect). Is knowledgeable of the function/operation of equipment specific to the role on the unit. Working Conditions: Bending - Climbing - Rarely Concentrating - Consistently Continuous Learning - Frequently Hearing: Conversation - Consistently Hearing: Other Sounds - Frequently Interpersonal Communication - Consistently Kneeling - Occasionally Lifting Lifting 50+ Lbs. - Rarely Lifting Pulling - Rarely Pushing - Occasionally Reaching - Rarely Reading - Consistently Sitting - Consistently Standing - Rarely Stooping - Occasionally Talking - Consistently Thinking/Reasoning - Consistently Use of Hands - Consistently Color Vision - Occasionally Visual Acuity: Far - Frequently Visual Acuity: Near - Consistently Walking - Frequently TriHealth SERVE Standards and ALWAYS Behaviors At TriHealth, we believe there is no responsibility more important than to SERVE our patients, our communities, and our fellow team members. To achieve our vision and mission, ALL TriHealth team members are expected to demonstrate and live the following: Serve: ALWAYS... • Welcome everyone by making eye contact, greeting with a smile, and saying "hello" • Acknowledge when patients/guests are lost and escort them to their destination or find someone who can assist • Refrain from using cell phones for personal reasons in public spaces or patient care areas Excel: ALWAYS... • Recognize and take personal responsibility to address and recover from service breakdowns when a customer's expectations have not been met • Offer patients and guests priority when waiting (lines, elevators) • Work on improving quality, safety, and service Respect: ALWAYS... • Respect cultural and spiritual differences and honor individual preferences. • Respect everyone's opinion and contribution, regardless of title/role. • Speak positively about my team members and other departments in front of patients and guests. Value: ALWAYS... • Value the time of others by striving to be on time, prepared and actively participating. • Pick up trash, ensuring the physical environment is clean and safe. • Be a good steward of our resources, using supplies and equipment efficiently and effectively, and will look for ways to avoid waste. Engage: ALWAYS... • Acknowledge wins and frequently thank team members and others for contributions. • Show courtesy and compassion with customers, team members and the community

Full time Night Shift The 4100 Telemetry Unit at Bethesda North Hospital is a 38-bed stroke-certified unit specializing in the care of patients with complex cardiovascular and neurovascular conditions. As part of the TriHealth system, the unit offers comprehensive care for individuals with arrhythmias, heart failure (with an upcoming LVAD program), and those undergoing procedures such as pre/post cardiac catheterization, electrophysiology interventions, and structural heart procedures including WATCHMAN and MitraClip. 4100 Telemetry Unit focuses on chronic heart conditions (Congestive Heart Failure, early LVAD potential). Our team of highly trained nurses and clinicians provide continuous monitoring and specialized care for NSTEMI patients, heart failure management, and post-procedural recovery. With a focus on advanced electrophysiology, we care for patients requiring pacemakers, ablations, and defibrillators. The 4100 Tele Unit takes pride in delivering evidence-based, compassionate care, ensuring the best outcomes through our commitment to patient-centered treatment and the latest medical technologies. 4100 Tele Unit works extremely close with our ICUs and is a great pathway to grow in Critical care. We are a collaborative team dedicated to supporting patients through every phase of their cardiac and neurovascular journey, with an emphasis on safety, recovery, and quality of life Job Overview: This position performs clerical duties as well as maintaining skills necessary to observe and interpret central cardiac monitors. This position requires the interpersonal skills to communicate with respect and compassion to customers: communications information through various telecommunication devices; and assists in coordinating patient flow. Job Requirements: High School Degree or GED Successful completion of basic cardiology course, including 40 hours of clinical orientation Equivalent experience accepted in lieu of degree Job Responsibilities: Maintains proficient knowledge of computer applications specific to unit/job (i.e. maintaining census, accurate scanning of documents). Is knowledgeable of the function/operation of equipment specific to the role on the unit. Communicates appropriately and effectively with internal and external customers (i.e. staff, patients, families, other departments, etc.). Relays accurate and complete information. Maintains confidentiality. Takes an active role in maintaining patient satisfaction (i.e. way-finding, quick response to call lights and phones, etc.). Demonstrates ability to appropriately respond to and prioritize work. Removes medications from the tube system and places in appropriate locked cabinet. Responds appropriately to emergency situations (i.e. Code Blue, Rapid Response Team, fire, Special Alert). Demonstrates knowledge/use of emergency systems, policies and procedures. Performs computer down time procedures according to unit/TriHealth guidelines. Demonstrates/maintains knowledge of organizational and unit changes. Supports organizational and unit changes. Acknowledges need for self growth and accountability. Identifies areas for self improvement. Responsibilities of the monitor reader: Accurately observes and interprets the central cardiac monitors. Is aware of the location of all monitored patients during the shift. Accurately maintains the cardiac monitor log with strips, intervals and interpretations at designated times as well as prn. Recognizes emergency rhythms and notifies appropriate personnel. Notifies the RN in accepted timeframe of changes in the patient rhythm or if arrhythmia occurs. Documents any change per unit standard. Maintains alarms at all times, and immediately reviews alarms and makes cardiac monitoring the first priority. Notifies appropriate nursing personnel or clinical engineering of any problems not resolved by unit trouble shooting. Maintains equipment, logs and telemetry supplies per unit protocol. Other job-related information: Working Conditions: Climbing - Occasionally Concentrating - Consistently Continuous Learning - Consistently Hearing: Conversation - Consistently Hearing: Other Sounds - Frequently Interpersonal Communication - Consistently Kneeling - Occasionally Lifting Lifting 50+ Lbs - Consistently Lifting 11-50 Lbs - Consistently Pulling - Consistently Pushing - Consistently Reaching - Consistently Reading - Consistently Sitting - Consistently Standing - Consistently Stooping - Frequently Talking - Consistently Thinking/Reasoning - Consistently Use of Hands - Consistently Color Vision - Occasionally Visual Acuity: Far - Frequently Visual Acuity: Near - Consistently Walking - Consistently TriHealth SERVE Standards and ALWAYS Behaviors At TriHealth, we believe there is no responsibility more important than to SERVE our patients, our communities, and our fellow team members. To achieve our vision and mission, ALL TriHealth team members are expected to demonstrate and live the following: Serve: ALWAYS… • Welcome everyone by making eye contact, greeting with a smile, and saying "hello" • Acknowledge when patients/guests are lost and escort them to their destination or find someone who can assist • Refrain from using cell phones for personal reasons in public spaces or patient care areas Excel: ALWAYS… • Recognize and take personal responsibility to address and recover from service breakdowns when a customer's expectations have not been met • Offer patients and guests priority when waiting (lines, elevators) • Work on improving quality, safety, and service Respect: ALWAYS… • Respect cultural and spiritual differences and honor individual preferences. • Respect everyone's opinion and contribution, regardless of title/role. • Speak positively about my team members and other departments in front of patients and guests. Value: ALWAYS… • Value the time of others by striving to be on time, prepared and actively participating. • Pick up trash, ensuring the physical environment is clean and safe. • Be a good steward of our resources, using supplies and equipment efficiently and effectively, and will look for ways to avoid waste. Engage: ALWAYS… • Acknowledge wins and frequently thank team members and others for contributions. • Show courtesy and compassion with customers, team members and the community

Love + medicine is who we are, it's what we do, it's why people want to work here. If you're looking for a job to love, apply today. Scheduled Weekly Hours: 24 Gundersen Health System is looking for an enthusiastic and detail-oriented individual to join our team as a Scheduling Specialist! You'll play a crucial role in ensuring efficient scheduling of appointments for our patients. If you're passionate about providing exceptional patient care and thrive in a fast-paced environment, we invite you to apply for this exciting opportunity! What's Available: 0.6 FTE (24 hours/week) Monday - Friday between 7:30am - 5 pm (8-hour shifts, 3 times a week) Remote eligible after completion of training. On-site training required in Onalaska, WI for 4-12 weeks. Department: Neuroscience What You Will Get: Starting pay of $17.54/hour + more for experience! Support to grow in your career with access to our Career Development Center and Tuition Investment Program Top-rated retirement plan and healthcare benefits Departmental leadership that supports you as you do your best work. Work/Life balance to love what you do and where you live. What You Need: High school diploma or equivalent Excellent communication skills and attention to details Scheduling/coordinating background and medical terminology is a bonus! Emplify Health is comprised of two of the Midwest's most respected healthcare systems, Bellin Health and Gundersen Health System. Once neighbors, we are now partners, united in our mission to provide exceptional care to our communities. As a not-for-profit, patient-centered healthcare network, we have headquarters in Green Bay and La Crosse, Wisconsin. Our extensive network includes 11 hospitals and more than 100 clinics, serving 67 cities and rural communities across Wisconsin, Iowa, Minnesota and Michigan's Upper Peninsula. With over 4,500 dedicated nurses and providers, we are committed to delivering primary, specialty and emergency care, along with innovative medical education programs. Join us in making a meaningful difference in the lives of our patients and communities. If you need assistance with any portion of the application or have questions about the position, please contact ********************************** or call ************. We inspire your best life by relentlessly caring, learning and innovating. This is our purpose. Together with our values - belonging, respect, excellence, accountability, teamwork and humility - our pillars set our foundation and our future. Equal Opportunity Employer

* Area of Interest: Patient Services * FTE/Hours per pay period: 1.0 * Department: Patient Access * Shift: 1500-2330 with rotating weekends * Job ID: 175407 The Patient Access Representative NE is responsible for facilitating patient admission, registration, insurance verification, and scheduling, ensuring accuracy and efficiency in the registration process. The role addresses patient inquiries, offers financial counselling, and manages patient flow. The role also supports administrative tasks, resolves billing issues, and ensures compliance with financial and insurance procedures. Why UnityPoint Health? At UnityPoint Health, you matter. We're proud to be recognized as a Top 150 Place to Work in Healthcare by Becker's Healthcare several years in a row for our commitment to our team members. Our competitive Total Rewards program offers benefits options that align with your needs and priorities, no matter what life stage you're in. Here are just a few: * Expect paid time off, parental leave, 401K matching and an employee recognition program. * Dental and health insurance, paid holidays, short and long-term disability and more. We even offer pet insurance for your four-legged family members. * Early access to earned wages with Daily Pay, tuition reimbursement to help further your career and adoption assistance to help you grow your family. With a collective goal to champion a culture of belonging where everyone feels valued and respected, we honor the ways people are unique and embrace what brings us together. And, we believe equipping you with support and development opportunities is a vital part of delivering an exceptional employment experience. Find a fulfilling career and make a difference with UnityPoint Health. Responsibilities Customer Service/Key Accountability * Accurately and thoroughly collects, analyzes and records demographic, insurance/financial and clinical data in computer system. Ensures information source is appropriate. * Updates and edits information in computer, ensuring that all fields are populated correctly and appropriately. * Completes eligibility check and obtain benefits though electronic means or via phone contact with insurance carriers or other agencies. * Contacts patients/families/physicians to obtain additional demographic/insurance information and update in computer system if needed to proceed with verification process. * Interpret physicians' hand-carried orders to determine service needs and scans physician orders or verifies that complete and valid orders are on file for each patient. * Obtains information and completes MSPQ and other payer-specific documents. * Reviews and explains all registration forms prior to obtaining signatures from patient or appropriate patient representative. * Explain benefits and request copay, deductible and coinsurance as applicable after developing an estimate applying allowable (based on payer). * Identifies prearranged payment commitment and follows instructions as outlined by the financial clearance department. * Completes registration checklist. * Ensure that all monies collected are posted to the correct patient account and are secure or turned over to appropriate associates/cash posting specialists. Provides receipt of payment. * Balances cash drawer at the end of each shift to ensure cash, checks and payments made by credit card are accounted for and balance transactions. * Meets defined / established collection goals of the health system. * Identifies patients in financial hardship and refer to Patient Financial Coordinators/Certified Application Counselors for charity/financial assistance. * Refers to Cash Posting Specialists requiring payment plans. * Responsible for maintaining knowledge of EMTALA regulations and following these regulations. * Remains aware of state (IA) and federal laws in regard to registration processes. * Ensures each patient's identification band is correct by asking the patient to review the information and initial the band and then assure it is securely fastened upon completion of this identification process. * Ensures that medical necessity has been established when scheduled testing doesn't meet requirements or that the patient signs a waiver of non-covered service prior to testing. * Notify patients of need for Advanced Beneficiary Notice (ABN) for Medicare. * Documents on accounts using hospital account note with activity comments to ensure easy account follow-up. * Identifies payer requirements for preauthorization. If preauthorization not in place, contact Financial Clearance Department. * Performs follow up visits to patients in nursing areas, ER treatment room or clinical departments to obtain additional registration information, documents and/or signatures. Follow-up may be performed via phone if appropriate to the situation (making sure a witness is present, if necessary). * Participates in performance improvement initiatives and demonstrates initiative to improve quality and customer services with a goal to exceed customer expectations. * Instrumental in training new Patient Access staff. * Supervise volunteers and interns. * Thoroughly performs responsibilities of the kiosk Promotor role including but not limited to coordinating and assisting patients for use of the kiosks where applicable. * Adhere to all confidentiality policies and procedures. * Answers telephone calls promptly and accurately. Takes telephone messages and directs calls in an appropriate and professional manner. * Retrieves, files, photocopies or scans medical correspondence, reports and miscellaneous items, as requested. * Integrates and demonstrates FOCUS values and Expectations for Personal and Service Excellence to guide professional behaviors, while adhering to the policies and procedures of IH-DM. Balance team and individual responsibilities; be open and objective to other's views; give and welcome feedback; contribute to positive team goals; and put the success of the team above own interests. * Arranges or assists with patient transport as necessary. * Answers phones and routes calls as necessary. * Maintains physician not in system master file as instructed and assigned. * Monitors and maintains multiple work queues as instructed and assigned. * Monitor tracking system and print orders and transcribe and scan into computer system. * Work or shifts at any campus (Marion ER) could be a possibility for Patient Access roles. Billing Functions * Refer patients who need financial assistance with their clinic/hospital bills to a Financial Advocate. * Perform functions other than described due to extenuating circumstances. * Other duties as assigned. Basic UPH Performance Criteria * Demonstrates the UnityPoint Health Values and Standards of Behaviors as well as adheres to policies and procedures and safety guidelines. * Demonstrates ability to meet business needs of department with regular, reliable attendance. * Employee maintains current licenses and/or certifications required for the position. * Practices and reflects knowledge of HIPAA, TJC, DNV, OSHA and other federal/state regulatory agencies guiding healthcare. * Completes all annual education and competency requirements within the calendar year. * Is knowledgeable of hospital and department compliance requirements for federally funded healthcare programs (e.g. Medicare and Medicaid) regarding fraud, waste and abuse. Brings any questions or concerns regarding compliance to the immediate attention of hospital administrative staff. Takes appropriate action on concerns reported by department staff related to compliance. Qualifications * High School Graduate or GED equivealent required * Prior customer service experience * Valid driver's license when driving any vehicle for work-related reasons * Communication and computer skills

* Area of Interest: Patient Services * FTE/Hours per pay period: 0.8 * Department: Patient Access * Shift: Mon-Thurs 11p-7a * Job ID: 175347 Patient Access Associate Shift: Monday-Thursday 11p-7a Full-time benefit eligible Includes night shift differential pay! Dynamic role with constant movement across the facility to support patients and staff. Handles admissions, registration, insurance verification, and scheduling with precision. Provides financial counseling, resolves billing issues, manages patient flow, and ensures compliance with insurance and financial procedures. Why UnityPoint Health? At UnityPoint Health, you matter. We're proud to be recognized as a Top 150 Place to Work in Healthcare by Becker's Healthcare several years in a row for our commitment to our team members. Our competitive Total Rewards program offers benefits options that align with your needs and priorities, no matter what life stage you're in. Here are just a few: * Expect paid time off, parental leave, 401K matching and an employee recognition program. * Dental and health insurance, paid holidays, short and long-term disability and more. We even offer pet insurance for your four-legged family members. * Early access to earned wages with Daily Pay, tuition reimbursement to help further your career and adoption assistance to help you grow your family. With a collective goal to champion a culture of belonging where everyone feels valued and respected, we honor the ways people are unique and embrace what brings us together. And, we believe equipping you with support and development opportunities is a vital part of delivering an exceptional employment experience. Find a fulfilling career and make a difference with UnityPoint Health. Responsibilities * Greets and escorts new patients and guests while demonstrating positive customer service skills. * Answers telephone calls and makes calls for patients and guests. * Maintains and orders supplies. * Completes registration interviews with patients including insurance verification * Performs Point of Service Collections by requesting estimated liabilities, copays, and deposits. * Processes and posts patient payments on accounts after collecting cash, check or credit card payment. * Prepares patient charts including labels, wristbands, information flexes and other forms used by patient care team. * Explains and has patients sign treatment consents and required billing documents. * Calls and/or faxes for insurance pre-certification and authorization for inpatient and outpatient services, when needed. * Obtains and transcribes orders for patients. Qualifications Education: High School Graduate. Previous customer service experience Experience: Data entry and typing. Hospital experience or business training helpful.

* Area of Interest: Patient Services * Sign On Bonus: $1,500 * FTE/Hours per pay period: .80 * Department: Patient Access * Shift: Monday - Thursday, 3:30 pm - 10:00 pm & Friday, 8:00 am - 4:30 pm, for 64 hours per pay period. * Job ID: 175147 Sign-On Bonus: $1,500 Shift: Full-Time, Monday - Thursday, 3:30 pm - 10:00 pm & Friday, 8:00 am - 4:30 pm, for 64 hours per pay period Patient Access Associate - Be the First Smile They See! Are you passionate about helping others and creating a welcoming first impression? As a Patient Access Associate, you'll be the friendly face and reassuring voice that sets the tone for every patient's visit. You'll guide patients through registration, scheduling, and insurance verification with empathy and efficiency-making sure they feel cared for before they even see a provider. Seize this opportunity to be part of a team that makes a real difference in patients' lives! Why UnityPoint Health? At UnityPoint Health, you matter. We're proud to be recognized as a Top 150 Place to Work in Healthcare by Becker's Healthcare several years in a row for our commitment to our team members. Our competitive Total Rewards program offers benefits options that align with your needs and priorities, no matter what life stage you're in. Here are just a few: * Expect paid time off, parental leave, 401K matching and an employee recognition program. * Dental and health insurance, paid holidays, short and long-term disability and more. We even offer pet insurance for your four-legged family members. * Early access to earned wages with Daily Pay, tuition reimbursement to help further your career and adoption assistance to help you grow your family. With a collective goal to champion a culture of belonging where everyone feels valued and respected, we honor the ways people are unique and embrace what brings us together. And, we believe equipping you with support and development opportunities is a vital part of delivering an exceptional employment experience. Find a fulfilling career and make a difference with UnityPoint Health. Responsibilities * Greet and assist patients with warmth and professionalism * Verify insurance and ensure accurate patient records * Support scheduling and appointment coordination * Partner with clinical teams to keep the patient experience seamless Qualifications Education: * High School diploma/GED required. Other: * Must have excellent customer service skills. Must be able to read, write and speak fluent English and communicate in a professional, friendly, and helpful manner. Ready to make a difference? Apply now and be part of a team with FOCUS VALUES that Foster Unity, Champion Excellence, Seize Opportunities, and Owns the Moment with our team members and our patients in every interaction.

* Area of Interest: Patient Services * FTE/Hours per pay period: 1.0 * Department: Gastroenterology- Kenyon Road * Shift: 40 hrs/week * Job ID: 175598 Patient Service Representative - Medical Office Front Desk - Gastroenterology Clinic - Fort Dodge, IA Monday-Friday, 40 hours per week (daytime hours) As an Experience Specialist/Receptionist, you are the first person to greet patients as they walk into our clinics. Primary duties will include checking-in patients, assisting with scheduling, answering phones, processing co-payments and follow up appointments as needed. Customer service, empathy and compassion are the biggest assets in this position. Why UnityPoint Health? At UnityPoint Health, you matter. We're proud to be recognized as a Top 150 Place to Work in Healthcare by Becker's Healthcare several years in a row for our commitment to our team members. Our competitive Total Rewards program offers benefits options that align with your needs and priorities, no matter what life stage you're in. Here are just a few: * Expect paid time off, parental leave, 401K matching and an employee recognition program. * Dental and health insurance, paid holidays, short and long-term disability and more. We even offer pet insurance for your four-legged family members. * Early access to earned wages with Daily Pay, tuition reimbursement to help further your career and adoption assistance to help you grow your family. With a collective goal to champion a culture of belonging where everyone feels valued and respected, we honor the ways people are unique and embrace what brings us together. And, we believe equipping you with support and development opportunities is a vital part of delivering an exceptional employment experience. Find a fulfilling career and make a difference with UnityPoint Health. Responsibilities * Greet patients and visitors and provide courteous, caring and professional assistance to all individuals contacting the office. * Answer their questions and provide non-medical information and/or direct to appropriate person or department. * Answer telephone calls in a clear, calm and professional manner. * Screen calls by urgency and route calls promptly, accurately, and professionally to appropriate party. * Make, cancel and reschedule patient appointments maintaining appointment schedule according to office procedure. * Gather, verify and enter demographic and insurance information on new and established patients necessary for completion of electronic health record and insurance claim processing at each patient visit. * Collect payments, issue receipts and reconcile daily receivable activity to prepare for daily deposits. * Work independently and responsible for timely completion of assigned functions. * Maintain regular and consistent attendance at work. * Perform other duties as requested by Clinic Administrator to facilitate the smooth and effective operations of the office. Qualifications * High School or Vocational School graduate. * Mandatory Reporter certification, or obtained within 90 days of employment. * Ability to demonstrate strong customer service skills. * Ability to effectively enter information into a variety of computer programs. * Ability to understand and apply guidelines, policies and procedures. * Ability to interact effectively with physicians, health care team members, individuals and members of their support systems. * Ability to communicate effectively with people of diverse professional, educational and lifestyle backgrounds. * Ability to work as a team member. * Previous medical office experience preferred. * Previous experience with an electronic health record or medical office software preferred. * Previous experience coding diagnoses and procedures with ICD-9-CM and CPT preferred. * Knowledge of medical terminology, anatomy, and physiology preferred. * Strong interpersonal skills. * Strong computer skills. * Strong verbal and written communication skills.

* Area of Interest: Patient Services * FTE/Hours per pay period: 1.0 * Department: Pediatrics- Kenyon Road * Shift: Monday - Friday 8-5 * Job ID: 176014 Patient Service Representative - Medical Office Front Desk - Pediatrics Clinic - Fort Dodge, IA Monday-Friday, 8:00am to 5pm (40 hours per week) As an Experience Specialist/Receptionist, you are the first person to greet patients as they walk into our clinics. Primary duties will include checking-in patients, assisting with scheduling, answering phones, processing co-payments and follow up appointments as needed. Customer service, empathy and compassion are the biggest assets in this position. Why UnityPoint Health? At UnityPoint Health, you matter. We're proud to be recognized as a Top 150 Place to Work in Healthcare by Becker's Healthcare several years in a row for our commitment to our team members. Our competitive Total Rewards program offers benefits options that align with your needs and priorities, no matter what life stage you're in. Here are just a few: * Expect paid time off, parental leave, 401K matching and an employee recognition program. * Dental and health insurance, paid holidays, short and long-term disability and more. We even offer pet insurance for your four-legged family members. * Early access to earned wages with Daily Pay, tuition reimbursement to help further your career and adoption assistance to help you grow your family. With a collective goal to champion a culture of belonging where everyone feels valued and respected, we honor the ways people are unique and embrace what brings us together. And, we believe equipping you with support and development opportunities is a vital part of delivering an exceptional employment experience. Find a fulfilling career and make a difference with UnityPoint Health. Responsibilities * Greet patients and visitors and provide courteous, caring and professional assistance to all individuals contacting the office. * Answer their questions and provide non-medical information and/or direct to appropriate person or department. * Answer telephone calls in a clear, calm and professional manner. * Screen calls by urgency and route calls promptly, accurately, and professionally to appropriate party. * Make, cancel and reschedule patient appointments maintaining appointment schedule according to office procedure. * Gather, verify and enter demographic and insurance information on new and established patients necessary for completion of electronic health record and insurance claim processing at each patient visit. * Collect payments, issue receipts and reconcile daily receivable activity to prepare for daily deposits. * Work independently and responsible for timely completion of assigned functions. * Maintain regular and consistent attendance at work. * Perform other duties as requested by Clinic Administrator to facilitate the smooth and effective operations of the office. Qualifications * High School or Vocational School graduate. * Mandatory Reporter certification, or obtained within 90 days of employment. * Ability to demonstrate strong customer service skills. * Ability to effectively enter information into a variety of computer programs. * Ability to understand and apply guidelines, policies and procedures. * Ability to interact effectively with physicians, health care team members, individuals and members of their support systems. * Ability to communicate effectively with people of diverse professional, educational and lifestyle backgrounds. * Ability to work as a team member. * Previous medical office experience preferred. * Previous experience with an electronic health record or medical office software preferred. * Previous experience coding diagnoses and procedures with ICD-9-CM and CPT preferred. * Knowledge of medical terminology, anatomy, and physiology preferred. * Strong interpersonal skills. * Strong computer skills. * Strong verbal and written communication skills.

* Area of Interest: Patient Services * FTE/Hours per pay period: 1.0 * Department: Patient Access * Shift: Full-time 1st or 2nd shift * Job ID: 176062 Shift Options: 1. Full-time 11:30am-8pm Week 1: Monday, Wednesday-Saturday; Week 2: Sunday, Monday, Wednesday-Friday (Methodist) 2. Full-time 3pm-11:30pm Monday-Thursday, also works every other Saturday & Sunday (Lutheran) 3. Full-time 9am-5:30pm Monday (Lutheran), 6:45am-3:15pm Tuesday-Thursday, also works every other Saturday & Sunday (Methodist West) The Patient Access Associate is responsible for obtaining accurate and thorough demographic and financial information for each patient visit. Ensures that appropriate signatures, financial information and precertification requirements are secured. Screens for benefit eligibility on appropriate accounts. Informs/educates patients that have not been pre-registered of their financial responsibility reviewing deductibles, coinsurance, allowable and copayments. An estimate is developed and reviewed with each patient. Collection process is initiated and posted to the patient's account. When these functions are completed with accuracy this process will ensure patient safety through appropriate identification, maximum reimbursement for hospital charges and compliance with all state and federal regulations. Interacts in a customer focused and compassionate manner to ensure patients and their representative's needs are met, and that they understand the medical center's policies for the resolution of patient financial liabilities and the various available payment options. Why UnityPoint Health? At UnityPoint Health, you matter. We're proud to be recognized as a Top 150 Place to Work in Healthcare by Becker's Healthcare several years in a row for our commitment to our team members. Our competitive Total Rewards program offers benefits options that align with your needs and priorities, no matter what life stage you're in. Here are just a few: * Expect paid time off, parental leave, 401K matching and an employee recognition program. * Dental and health insurance, paid holidays, short and long-term disability and more. We even offer pet insurance for your four-legged family members. * Early access to earned wages with Daily Pay, tuition reimbursement to help further your career and adoption assistance to help you grow your family. With a collective goal to champion a culture of belonging where everyone feels valued and respected, we honor the ways people are unique and embrace what brings us together. And, we believe equipping you with support and development opportunities is a vital part of delivering an exceptional employment experience. Find a fulfilling career and make a difference with UnityPoint Health. Responsibilities * Accurately and thoroughly collects, analyzes and records demographic, insurance/financial and clinical data in computer system. Ensures information source is appropriate. * Updates and edits information in computer, ensuring that all fields are populated correctly and appropriately. * Completes eligibility check and obtain benefits though electronic means or via phone contact with insurance carriers or other agencies. * Contacts patients/families/physicians to obtain additional demographic/insurance information and update in computer system if needed in order to proceed with verification process. * Interpret physicians' hand-carried orders to determine service needs and scans physician orders or verifies that complete and valid orders are on file for each patient. * Obtains information and completes MSPQ and other payer-specific documents. * Reviews and explains all registration forms prior to obtaining signatures from patient or appropriate patient representative. * Explain benefits and request copay, deductible and coinsurance as applicable after developing an estimate applying allowable (based on payer). * Identifies prearranged payment commitment and follows instructions as outlined by the financial clearance department. * Completes registration checklist. * Ensure that all monies collected are posted to the correct patient account and are secure or turned over to appropriate associates/cash posting specialists. Provides receipt of payment. * Balances cash drawer at the end of each shift to ensure cash, checks and payments made by credit card are accounted for and balance transactions. * Meets defined / established collection goals of the health system. * Identifies patients in financial hardship and refer to Patient Financial Coordinators/Certified Application Counselors for charity/financial assistance * Refers to Cash Posting Specialists requiring payment plans. * Responsible for maintaining knowledge of EMTALA regulations and following these regulations. * Remains aware of state (IA) and federal laws in regards to registration processes. * Ensures each patient's identification band is correct by asking the patient to review the information and initial the band and then assure it is securely fastened upon completion of this identification process. * Ensures that medical necessity has been established when scheduled testing doesn't meet requirements or that the patient signs a waiver of non-covered service prior to testing. * Notify patients of need for Advanced Beneficiary Notice (ABN) for Medicare. * Documents on accounts using hospital account note with activity comments to ensure easy account followup. * Identifies payer requirements for preauthorization. If preauthorization not in place, contact Financial Clearance Department. * Performs followup visits to patients in nursing areas, ER treatment room or clinical departments to obtain additional registration information, documents and/or signatures. Followup may be performed via phone if appropriate to the situation (making sure a witness is present, if necessary). * Participates in performance improvement initiatives and demonstrates initiative to improve quality and customer services with a goal to exceed customer expectations. * Instrumental in training new Patient Access staff. * Supervise volunteers and interns. * Thoroughly performs responsibilities of the kiosk Promotor role including but not limited to coordinating and assisting patients for use of the kiosks where applicable * Adhere to all confidentiality policies and procedures. * Answers telephone calls promptly and accurately. Takes telephone messages and directs calls in an appropriate and professional manner. * Retrieves, files photocopies or scans medical correspondence, reports and miscellaneous items, as requested. * Arranges or assists with patient transport as necessary. * Answers phones and routes calls as necessary. * Maintains physician not in system master file as instructed and assigned. * Monitors and maintains multiple work queues as instructed and assigned. * Monitor tracking system and print orders and transcribe and scan into computer system. * Work or shifts at any of the 3 campuses (ILH, IMMC, and West) could be a possibility for Patient Access roles * Refer patients who need financial assistance with their clinic/hospital bills to a Financial Advocate. Qualifications Education: High School Diploma or equivalent required. Associates Degree or DMACC Patient Access Certificate preferred. Persons interested in enrolling or finding out if they qualify for tuition assistance for this certificate can contact DMACC Workforce Training Academy at ************. Experience: Prior customer service experience is required. Preferred experience: Two years of experience in a hospital patient access/patient accounts department, medical office/clinic or insurance company, experience interacting with patients and a working knowledge of third party payers, experience conducting financial conversations requesting payment for services, prior experience with verification and payer benefit and eligibility systems, and knowledge of medical terminology. License(s)/Certification(s): Valid driver's license when driving any vehicle for work-related reasons. Knowledge/Skills/Abilities: Technical aptitude - ability to learn new systems quickly, Data entry, Communication - both written and verbal, Customer/Patient focused, Interpersonal skills, Managing priorities, Multicultural sensitivity, Planning/organizing skills, Problem solving, Professionalism, Teamwork. Preferred: Flexibility of schedule, EPIC.

* Area of Interest: Patient Services * Salary Range: 15.25-22.15* * FTE/Hours per pay period: 1.0 * Department: Patient Access * Shift: M-F 730-4 (sat rotation every 5th week 7a-noon) * Job ID: 175875 1st Shift- Mon- Fri, 8:30AM-5:00PM The Patient Access Representative NE is responsible for facilitating patient admission, registration, insurance verification, and scheduling, ensuring accuracy and efficiency in the registration process. The role addresses patient inquiries, offers financial counselling, and manages patient flow. The role also supports administrative tasks, resolves billing issues, and ensures compliance with financial and insurance procedures. Why UnityPoint Health? At UnityPoint Health, you matter. We're proud to be recognized as a Top 150 Place to Work in Healthcare by Becker's Healthcare several years in a row for our commitment to our team members. Our competitive Total Rewards program offers benefits options that align with your needs and priorities, no matter what life stage you're in. Here are just a few: * Expect paid time off, parental leave, 401K matching and an employee recognition program. * Dental and health insurance, paid holidays, short and long-term disability and more. We even offer pet insurance for your four-legged family members. * Early access to earned wages with Daily Pay, tuition reimbursement to help further your career and adoption assistance to help you grow your family. With a collective goal to champion a culture of belonging where everyone feels valued and respected, we honor the ways people are unique and embrace what brings us together. And, we believe equipping you with support and development opportunities is a vital part of delivering an exceptional employment experience. Find a fulfilling career and make a difference with UnityPoint Health. Responsibilities * Accurately and thoroughly collects, analyzes and records demographic, insurance/financial and clinical data in computer system. Ensures information source is appropriate. * Updates and edits information in computer, ensuring that all fields are populated correctly and appropriately. * Completes eligibility check and obtain benefits though electronic means or via phone contact with insurance carriers or other agencies. * Contacts patients/families/physicians to obtain additional demographic/insurance information and update in computer system if needed in order to proceed with verification process. * Interpret physicians' hand-carried orders to determine service needs and scans physician orders or verifies that complete and valid orders are on file for each patient. * Obtains information and completes MSPQ and other payer-specific documents. * Reviews and explains all registration forms prior to obtaining signatures from patient or appropriate patient representative. * Explain benefits and request copay, deductible and coinsurance as applicable after developing an estimate applying allowable (based on payer). Qualifications Education: * Requires minimally a high school diploma or GED Experience: * Prior customer service experience License(s)/Certification(s): * Hands only CPR * Specific offers are determined by various factors, such as experience, skills, internal equity, and other business needs. The salary range listed does not include other forms of compensation which may include bonuses/incentive, differential pay, or other forms of compensation or benefits that may be applicable to this role.

* Area of Interest: Nursing * FTE/Hours per pay period: 1.0 * Department: Trauma Services- Meth * Shift: Mostly Days, M-F * Job ID: 172173 Assists in overseeing trauma care quality and efficient coordination of patient care from pre-hospital to rehabilitation at ILH and MWH. Functions as a clinical expert to support and develop unit staff in trauma care through collaborative activities. Participates in development and delivery of injury prevention programs focused based on the hospitals' registry data. Actively participates in data collection and data entry into the Trauma Registry. Consistently utilizes a holistic approach (considering physical, psych/social, spiritual, educational safety, and related criteria) appropriate to the age of the patients served in the assigned service area. Why UnityPoint Health? At UnityPoint Health, you matter. We're proud to be recognized as a Top 150 Place to Work in Healthcare by Becker's Healthcare several years in a row for our commitment to our team members. Our competitive Total Rewards program offers benefits options that align with your needs and priorities, no matter what life stage you're in. Here are just a few: * Expect paid time off, parental leave, 401K matching and an employee recognition program. * Dental and health insurance, paid holidays, short and long-term disability and more. We even offer pet insurance for your four-legged family members. * Early access to earned wages with Daily Pay, tuition reimbursement to help further your career and adoption assistance to help you grow your family. With a collective goal to champion a culture of belonging where everyone feels valued and respected, we honor the ways people are unique and embrace what brings us together. And, we believe equipping you with support and development opportunities is a vital part of delivering an exceptional employment experience. Find a fulfilling career and make a difference with UnityPoint Health. Responsibilities * Contributes to the maintenance of high quality, cost effective services consistent with the needs of the users and the hospital's budgetary guidelines. * Assists in coordinating the continuum of trauma care, which includes the planning and implementation of protocols and practice management guidelines, monitoring care of in-hospital patients and serving as a resource for clinical practice. * Acts as an interdepartmental liaison promoting effective multidisciplinary team work. * Collaborates with physicians and other health care team members to achieve optimal patient outcomes. * Responsible to maintain current professional expertise. Promotes personal and professional growth among co-workers. * Exhibits discretion and sound judgement in all aspects of the job. * Maintains awareness of applicable laws/and or regulation changes, recognizes implications to the organization and recommends courses of action to ensure compliance. * Assists in the development of policy/procedures and guidelines for safe, efficient operation of the department. * Performs data collection of demographics, and coding of clinical and follow-up data from all sources into trauma registry database. Will keep registry current within 60 days of patient discharge. * Abstracts, assembles, enters and codes clinical data with 95% accuracy into computer database by using the Association for the Advancement of Automotive Medicine Abbreviated Injury Scale (AIS), National Trauma Data Set (NTDS) and the Iowa Trauma Patient Data Dictionary Qualifications Education: Graduate of a Nursing Program, RN required. Bachelor's degree required or actively pursuing Experience: Minimum of three years of emergency/critical care nursing experience required. License(s)/Certifications: Current RN license in Iowa. Instructor certification for Trauma Nursing Core Course - (or must be willing to obtain).

* Area of Interest: Patient Care * FTE/Hours per pay period: 1.0 * Department: Patient Experience * Shift: Monday-Friday, Days * Job ID: 176179 The Patient Experience Specialist supports the implementation and continuous improvement of patient experience strategies and initiatives to provide exceptional experiences. This role partners with leaders and team members to enhance the patient and family experience through education, data analysis and research, improvement initiatives, communication strategy, reward and recognition and patient engagement, working to ensure continued trust in UnityPoint Health. Why UnityPoint Health? At UnityPoint Health, you matter. We're proud to be recognized as a Top 150 Place to Work in Healthcare by Becker's Healthcare several years in a row for our commitment to our team members. Our competitive Total Rewards program offers benefits options that align with your needs and priorities, no matter what life stage you're in. Here are just a few: * Expect paid time off, parental leave, 401K matching and an employee recognition program. * Dental and health insurance, paid holidays, short and long-term disability and more. We even offer pet insurance for your four-legged family members. * Early access to earned wages with Daily Pay, tuition reimbursement to help further your career and adoption assistance to help you grow your family. With a collective goal to champion a culture of belonging where everyone feels valued and respected, we honor the ways people are unique and embrace what brings us together. And, we believe equipping you with support and development opportunities is a vital part of delivering an exceptional employment experience. Find a fulfilling career and make a difference with UnityPoint Health. Responsibilities Performance Improvement * Support departments in developing improvement plans * Analyze and develop industry best practices * Execute experience mapping activities * Develop and lead experience projects for assigned service area in alignment with system objectives * Partner with leaders and team members to hardwire patient-centered foundational behaviors * Facilitate education focused on patient experience best practices and organizational values * Support patient experience improvement initiatives Feedback Analysis and Reporting * Monitor and interpret data from patient experience surveys, complaints and grievances, and external sources * Design and distribute reports and presentations to communicate trends and insights * Identify key drivers of experience and analyze industry best practice Patient Engagement * Engage Patient & Family Advisory Councils (PFACs) * Elevate the voice of the patient across the organization to inform decision-making and education * Participate in quality and patient experience committees * Proactively engage patients, families and team members throughout their care experience * Escalate concerns to appropriate departments and leaders, facilitating information gathering, investigation, improvement and resolution Qualifications * Bachelor's degree in healthcare administration, social work, nursing, communication or related field * 2 years of healthcare and/or customer service experience * Proficient in Microsoft Office programs including Outlook, Word, Excel, PowerPoint and Teams

* Area of Interest: Patient Services * FTE/Hours per pay period: 0.01 * Department: Post-Acute Resource Pool * Shift: 8:00a-4:30p * Job ID: 173122 PRN or As Needed Financial Advocate - Post Acute Care Methodist Benefits Eligible As the initial contact to the department/clinic, uses personal skills to quickly build a positive relationship with persons served. Demonstrates ability to effectively manage details by accurately completing registration, verifying payor coverage, processing orders/referrals, maintaining medical record components and completing billing procedures. Effectively manages positive relationships with referral sources and other members of the team. Acts as a resource to the interdisciplinary team, applying skills of the profession to improve outcomes of persons served. Visit us at UnityPoint.org/careers to hear more from our team members about why UnityPoint Health is a great place to work. ************************************ Why UnityPoint Health? At UnityPoint Health, you matter. We're proud to be recognized as a Top 150 Place to Work in Healthcare by Becker's Healthcare several years in a row for our commitment to our team members. Our competitive Total Rewards program offers benefits options that align with your needs and priorities, no matter what life stage you're in. Here are just a few: * Expect paid time off, parental leave, 401K matching and an employee recognition program. * Dental and health insurance, paid holidays, short and long-term disability and more. We even offer pet insurance for your four-legged family members. * Early access to earned wages with Daily Pay, tuition reimbursement to help further your career and adoption assistance to help you grow your family. With a collective goal to champion a culture of belonging where everyone feels valued and respected, we honor the ways people are unique and embrace what brings us together. And, we believe equipping you with support and development opportunities is a vital part of delivering an exceptional employment experience. Find a fulfilling career and make a difference with UnityPoint Health. Responsibilities * Communicates with referral sources and various service sites to coordinate care and provide a smooth transition for persons served. * Creates and maintains an organized work environment. Records, files and maintains current information pertinent to the operation of the department and maintains medical record of persons served. * Verifies benefits and coverage as assigned. Communicates coverage information with persons served. * Provides required documentation to payor to assure payment. * Accurately completes work que management for referrals and reimbursement using appropriate IT systems and software. * Exhibits an understanding of third party payor processes. * Uses resources to improve productivity or delegate appropriately. Specifically, works with other clerical staff and volunteers to enhance services, use time wisely and improve teamwork. * Uses payroll technology to complete processes in an accurate and timely manner as assigned. * Assists with cleaning, inventory and retrieving equipment and ordering supplies as assigned. * Reports any questions or concerns regarding compliance immediately to the attention of department or organization/hospital administrative staff. * Effectively manages supplies through setting and maintaining par levels. Evaluates and adjusts par levels to decrease over stock. Orders additional patient care supplies as patient needs require. * Manages resources to maintain efficient and effective operations. * Demonstrates initiative to improve quality and maximize patient experience. * Completes staffing schedules and coordinates resources as assigned. Qualifications Education: High School diploma or equivalent. Experience: Must have working knowledge of Microsoft Office products and Outlook. Two years billing, financial counselor, or health care related experience preferred. Must be flexible to learn additional IT applications as assigned. Electronic Medical Record (EMR) experience preferred. Knowledge/Skills/Abilities: Must be able to communicate effectively with people of diverse professional educational and lifestyle backgrounds. Knowledge of basic computer skills.

* Area of Interest: Behavioral Health Services * Salary Range: $30.45-$45.67/hr* * Sign On Bonus: $7,500 * FTE/Hours per pay period: 1.0 * Department: MHOP Muscatine * Shift: Monday-Friday; 8:30am-5:00pm * Job ID: 175654 $7,500 Sign-On Bonus! Shift: Monday-Friday; 8:30 AM - 5:00 PM Join Our Team as a Qualified Mental Health Professional at Robert Young Center! You'll provide mental health assessments, therapeutic interventions, and professional consultation to clients. You'll conduct intake assessments, develop and update treatment plans, identify effective treatment approaches, and assist with crisis evaluations as needed. This is an opportunity to make a meaningful impact while working in a supportive, collaborative environment. Ready to make a difference? Apply today and join our team! Why UnityPoint Health? At UnityPoint Health, you matter. We're proud to be recognized as a Top 150 Place to Work in Healthcare by Becker's Healthcare several years in a row for our commitment to our team members. Our competitive Total Rewards program offers benefits options that align with your needs and priorities, no matter what life stage you're in. Here are just a few: * Expect paid time off, parental leave, 401K matching and an employee recognition program. * Dental and health insurance, paid holidays, short and long-term disability and more. We even offer pet insurance for your four-legged family members. * Early access to earned wages with Daily Pay, tuition reimbursement to help further your career and adoption assistance to help you grow your family. With a collective goal to champion a culture of belonging where everyone feels valued and respected, we honor the ways people are unique and embrace what brings us together. And, we believe equipping you with support and development opportunities is a vital part of delivering an exceptional employment experience. Find a fulfilling career and make a difference with UnityPoint Health. Responsibilities * Performs diagnostic assessments, collecting diagnostic information, determining immediate treatment plans for patients. Requests medical consultation, where indicated, in a diligent and timely manner. * Provides direct, intensive psychiatric therapy to individuals, families and/or groups identified as having psychiatric disorders. * Coordinates with Crisis Services for clients presenting that may be a danger to self or others. * Maintains records according RYC and accreditation standards MRO, CARF, Medicaid, and Commercial Insurances. * Acts as a liaison and resource between the community and patient needs; coordinates treatment goals with community agencies, primary care physicians, court system, and managed-care entities. Qualifications Education: * Master's degree in Social Work, Counseling, Marriage and Family Therapy or a related field. Experience: * Completion of appropriate internship and/or practicum program for Master's level degree. License(s)/Certification(s): * Current intermediate or temporary licensure in good standing to practice from the Illinois Department of Professional Regulation in one of the following: * Licensed Social Worker (LSW) * Licensed Professional Counselor (LPC) * Must apply within 90 days for licensure in secondary state, as required for position. Must obtain license in secondary state within 6 months as required for position. * Specific offers are determined by various factors, such as experience, skills, internal equity, and other business needs. The salary range listed does not include other forms of compensation which may include bonuses/incentive, differential pay, or other forms of compensation or benefits that may be applicable to this role. #RYCJessi

* Area of Interest: Patient Services * FTE/Hours per pay period: .7 * Department: Urgent Care- Walk-In Clinic * Shift: Thurs & Fri 8:00 am - 7:00 pm / Sat 8:00 am - 2:00 pm * Job ID: 175653 SHIFT: Thurs & Fri 8:00 am - 7:00 pm / Sat 8:00 am - 2:00 pm The Experience Specialist is responsible for basic patient experience, ensuring a seamless experience for patients and visitors. The role extends a professional welcome, assists with paperwork, and guides patients to the appropriate departments. The role addresses general patient inquiries, answers the incoming calls and escalates urgent concerns to experience specialist leads. The role supports in maintaining accurate patient records in the EMR system and collects patient feedback. Why UnityPoint Health? At UnityPoint Health, you matter. We're proud to be recognized as a Top 150 Place to Work in Healthcare by Becker's Healthcare several years in a row for our commitment to our team members. Our competitive Total Rewards program offers benefits options that align with your needs and priorities, no matter what life stage you're in. Here are just a few: * Expect paid time off, parental leave, 401K matching and an employee recognition program. * Dental and health insurance, paid holidays, short and long-term disability and more. We even offer pet insurance for your four-legged family members. * Early access to earned wages with Daily Pay, tuition reimbursement to help further your career and adoption assistance to help you grow your family. With a collective goal to champion a culture of belonging where everyone feels valued and respected, we honor the ways people are unique and embrace what brings us together. And, we believe equipping you with support and development opportunities is a vital part of delivering an exceptional employment experience. Find a fulfilling career and make a difference with UnityPoint Health. Responsibilities * Greet patients and visitors and obtains accurate demographic and insurance information for office records. * Obtain signatures on all forms pertinent to the patient's current visit from the patient or family member who has authority to sign on behalf of the patient. * Photocopy & scan insurance cards and driver's license. * Collect copayments, coinsurance, and past due balances at time of service. * Refer patients who need financial assistance with their clinic/hospital bills to a Financial Advocate. * Answers telephone calls promptly and accurately. Takes telephone messages and directs calls in appropriate and professional manner. * Schedule and maintain patient appointments for provider and nurse schedules. * Manage preregistration work queues. * Retrieve, file, photocopy, or scan medical correspondence, reports and miscellaneous items, as requested. * Collect payments, issue receipt's and reconcile daily accounts receivable activity to prepare for daily deposits. * Open and/or close clinic following specific guidelines of the individual clinic. * Monitor supplies and forms to assure adequate stock and compliance. * Complete all clinic medical record requests. * Adhere to all confidentiality policies and procedures. * Demonstrates initiatives to improve quality and customer service by striving to exceed customer expectations. * Readjusts work assignments according to backlogs, absences, etc., and reports to leadership. * Balance team and individual responsibilities. * Be open and objective to other's views. * Give and welcome feedback. * Contribute to positive team goals. * Put the success of the team above own interests. Qualifications Education: * Graduate of high school or equivalent Experience: * Previous healthcare experience - Preferred * Working knowledge of medical terminology and third-party payer is helpful License(s)/Certification(s): * Valid driver's license when driving any vehicle for work-related reasons