Customer Care Supervisor jobs at iRhythm Technologies - 2488 jobs
Customer Experience, Program Manager | Central Region
Irhythm Technologies 4.8
Customer care supervisor job at iRhythm Technologies
Career-defining. Life-changing.
At iRhythm, you'll have the opportunity to grow your skills and your career while impacting the lives of people around the world. iRhythm is shaping a future where everyone, everywhere can access the best possible cardiac health solutions. Every day, we collaborate, create, and constantly reimagine what's possible. We think big and move fast, driven by our commitment to put patients first and improve lives. We need builders like you. Curious and innovative problem solvers looking for the chance to meaningfully shape the future of cardiac health, our company, and your career
About This Role:
Position: Program Manager, Customer Experience
Location: Remote - National US
About this role:
The Customer Experience team is responsible for partnering both internally and externally, including sales and commercial team along with key stakeholders at large health systems, to design and execute solutions that improve efficiency and outcomes.
Scope of Work:
Ability to perform role effectively for an average of 6 opportunities concurrently.
Support customer clinical, operational, financial goals via designing customer journeys to drive adoption of the Zio Service.
Align with brand priorities to ensure the customer experience (CX) is streamlined, personalized, and optimized.
Responsible for creating and leading end-to-end customer experience strategy and differentiated solutions informed by insights, analytics, and best practices.
Differentiate iRhythm as a trusted partner in ambulatory cardiac monitoring through the creation of operational efficiencies and standardization of care for patients with cardiac arrhythmias.
Partner with key stakeholders (Director + VP of Cardiovascular Service Line, Population Health, Chief of Cardiology + EP, etc.) within large health systems to align on goals and success metrics of cardiac programs, identify challenges with current cardiac monitoring program, and recommend solutions that enable health systems to optimize their program
Leverage career experience and iRhythm tools to create standardized, reproducible experiences for customer engagements
Collaborate closely with CX Senior Manager peers, with iRhythm area sales leadership and cross-functional team members such as EHR Integration Managers, Key Account Managers, Revenue Cycle Billing Managers, Clinical Operations and Customer Service to effectively meet the needs of our customers and drive adoption of the Zio service.
Accountable to prioritizing work that meets the needs of iRhythm business goals
Held accountable to performance metrics that demonstrate physician adoption across large health systems, contributing to the health of IRTCs business
Strategically partner with geographic sales team to understand their business plan, and how you can best support them impacting deep + broad penetration of their large health systems
Requirements
Bachelor's degree required, Master's degree preferred:
Minimum of 6 years of related experience with a Bachelor's degree; or 4 years of experience in a similar role and a Master's degree.
Experience in device or clinical sales working with large health systems in a consultative capacity preferred, or experience working in healthcare in process improvement, cardiovascular leadership, or clinical degree preferred
Key attributes: Ability to influence across teams with strong teamwork and collaboration; ability to quickly build trust with sales team, cross-functional partners, and customers as a strategic partner. Willingness to be flexible to the needs of IRTCs business goals, ability to quickly onboard and execute within role within 3-6 months
Strong communication and presentation skills
Ability to quickly analyze data to glean insights impactful to making recommendations to both sales partners and customers
Demonstrated ability to adapt quickly and deliver on strong performance during times of ambiguity and complexity
Strong understanding of the healthcare landscape and experience in cardiology preferred
Ability to multi-task and prioritize in a fast-paced environment
Proficiency with tools commonly used in a business environment including customer relationship management (Salesforce), Microsoft Office (Visio)
Must be able to travel up to 50%.
Location:
Remote - US
Actual compensation may vary depending on job-related factors including knowledge, skills, experience, and work location.
Estimated Pay Range
$112,000.00 - $145,000.00
As a part of our core values, we ensure an inclusive workforce. We welcome and celebrate people of all backgrounds, experiences, skills, and perspectives. iRhythm Technologies, Inc. is an Equal Opportunity Employer. We will consider for employment all qualified applicants with arrest and conviction records in accordance with all applicable laws.
iRhythm provides reasonable accommodations for qualified individuals with disabilities in job application procedures, including those who may have any difficulty using our online system. If you need such an accommodation, you may contact us at *********************
About iRhythm Technologies
iRhythm is a leading digital healthcare company that creates trusted solutions that detect, predict, and prevent disease. Combining wearable biosensors and cloud-based data analytics with powerful proprietary algorithms, iRhythm distills data from millions of heartbeats into clinically actionable information. Through a relentless focus on patient care, iRhythm's vision is to deliver better data, better insights, and better health for all.
Make iRhythm your path forward. Zio, the heart monitor that changed the game.
There have been instances where individuals not associated with iRhythm have impersonated iRhythm employees pretending to be involved in the iRhythm recruiting process, or created postings for positions that do not exist. Please note that all open positions will always be shown here on the iRhythm Careers page, and all communications regarding the application, interview and hiring process will come from ****************** email address. Please check any communications to be sure they come directly ********************* email address. If you believe you have been the victim of an imposter or want to confirm that the person you are communicating with is legitimate, please contact *********************. Written offers of employment will be extended in a formal offer letter from ******************* email address ONLY.
For more information, see *********************************************************************************** and *****************************************
$35k-70k yearly est. Auto-Apply 49d ago
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PATIENT FLOW SUPERVISOR
Cooper University Health Care 4.6
Somers Point, NJ jobs
About us Cooper University Health Care is an integrated healthcare delivery system serving residents and visitors throughout Cape May County. The system includes Cooper University Hospital Cape Regional, three urgent care facilities; Cape Regional Physicians Associates with primary care and specialty care providers delivering services in multiple locations throughout Cape May County; The Cancer Center at Cooper University Hospital Cape Regional, the Claire C. Brodesser Surgery Center; AMI at Cooper, Miracles Fitness and numerous freestanding outpatient facilities providing wound care, lab, and physical therapy services. We have a commitment to our employees by providing competitive rates and compensation p rograms . Cooper offers full and part time employees a comprehensive employee benefits program, including health, dental, vision, life, disability, retirement, on-site Early Education Center (employee discount) , attractive working conditions, and the chance to build and explore a career opportunity by offering professional development. Cooper University Hospital Cape Regional is accredited by and received the Gold Seal of approval from The Joint Commission. Short Description The Flow Supervisor's primary responsibility is to facilitate patient flow through the entire organization. He/she will delegate care to the care teams and assign patients, ensuring that workload is balanced and delegates tasks appropriately, employing resources as needed to assure quality and efficient care. Facilitates the admission, discharge and transfer of patients to ensure efficient patient flow. Ensures that patient care quality and throughput is expedited and patient satisfaction is at the highest level. Assists the Clinical Directors/ Supervisors in leading the patient care team to meet the needs of the customers and to achieve departmental objectives. Assumes responsibility and accountability for the direction and implementation of patient care services at the direction of the Clinical Directors/Nursing Supervisors and in their absence. Assists the Clinical Directors/Nursing Supervisors in coordinating interdepartmental and ancillary activities to ensure quality, cost-effective patient care. Assists Clinical Director in monitoring and evaluating the use of supplies, materials and other resources to reduce costs and increase efficiencies. Experience Required Previous supervisory experience required. Education Requirements Graduate of NLN accredited School of Nursing. License/Certification Requirements Current NJ-RN License (Registered Nurse). Current American Heart Association, (AHA) BLS CPR (Basic Life Support) Certification required.
$44k-71k yearly est. 2d ago
PATIENT FLOW SUPERVISOR
Cooper University Health Care 4.6
Dennis, NJ jobs
About us Cooper University Health Care is an integrated healthcare delivery system serving residents and visitors throughout Cape May County. The system includes Cooper University Hospital Cape Regional, three urgent care facilities; Cape Regional Physicians Associates with primary care and specialty care providers delivering services in multiple locations throughout Cape May County; The Cancer Center at Cooper University Hospital Cape Regional, the Claire C. Brodesser Surgery Center; AMI at Cooper, Miracles Fitness and numerous freestanding outpatient facilities providing wound care, lab, and physical therapy services. We have a commitment to our employees by providing competitive rates and compensation p rograms . Cooper offers full and part time employees a comprehensive employee benefits program, including health, dental, vision, life, disability, retirement, on-site Early Education Center (employee discount) , attractive working conditions, and the chance to build and explore a career opportunity by offering professional development. Cooper University Hospital Cape Regional is accredited by and received the Gold Seal of approval from The Joint Commission. Short Description The Flow Supervisor's primary responsibility is to facilitate patient flow through the entire organization. He/she will delegate care to the care teams and assign patients, ensuring that workload is balanced and delegates tasks appropriately, employing resources as needed to assure quality and efficient care. Facilitates the admission, discharge and transfer of patients to ensure efficient patient flow. Ensures that patient care quality and throughput is expedited and patient satisfaction is at the highest level. Assists the Clinical Directors/ Supervisors in leading the patient care team to meet the needs of the customers and to achieve departmental objectives. Assumes responsibility and accountability for the direction and implementation of patient care services at the direction of the Clinical Directors/Nursing Supervisors and in their absence. Assists the Clinical Directors/Nursing Supervisors in coordinating interdepartmental and ancillary activities to ensure quality, cost-effective patient care. Assists Clinical Director in monitoring and evaluating the use of supplies, materials and other resources to reduce costs and increase efficiencies. Experience Required Previous supervisory experience required. Education Requirements Graduate of NLN accredited School of Nursing. License/Certification Requirements Current NJ-RN License (Registered Nurse). Current American Heart Association, (AHA) BLS CPR (Basic Life Support) Certification required.
$44k-71k yearly est. 2d ago
Care Team Manager - Frank St
Beacon Specialized Living 4.0
Eau Claire, WI jobs
Beacon is a successful and national private-equity backed behavioral health company providing residential-based services and supports to children and adults with Intellectual and Developmental Disabilities, Severe Mental Illness, Autism, and high-acuity behaviors. All activities related to this position must be delivered in compliance with the company's policies and procedures, accreditation standards, state and federal licensing requirements, HCBS guidelines and the contractual requirements of Community Mental Health Agencies and other regulatory bodies. As a Beacon employee, you are expected to be aligned with the goals and mission of the organization, and to perform in accordance with our “I CARE” core values of the organization - Integrity, Compassion, Advocacy, Respect and Excellence.
*Responsibilities/Essential Functions *(Daily, Weekly, Monthly, Quarterly, Annually, or as needed)
* Always be compliant with all company and regulatory policies and procedures.
* Operate assigned home(s) in a manner that will ensure company goals including meeting or exceeding our home budgets and clinical effectiveness set by the company and/or our customers.
* Supports and supervises assigned Direct Support Professionals (DSPs), ensuring each has the training and skills to successfully provide high-quality care.
* Maintains assigned home(s) and ensures good working order of all related systems, facilities, and furnishings.
* Assign repairs and maintenance duties to staff when possible. Contact the Beacon maintenance department or direct supervisor to address facility maintenance issues.
* Assists direct supervisor with contracting for approved services, and direct and evaluate the performance of contractors providing needed services.
* Responsible for maintaining cleanliness of assigned home(s) and vehicle(s) by developing daily duties and responsibilities for all employees for each shift.
* Communicate daily with direct supervisor.
* Manage the on-call responsibilities. Reports on- call hours to direct supervisor as needed.
* Responsible for reviewing or sending direct supervisor important topics for monthly home meetings.
* Responsible for preparing the meeting room and scheduling staff for meetings.
* Build positive relationships with referral sources, government and licensing agencies, and assist in coordinating admissions for individuals served, as needed.
* Collaborate with Beacon leadership and various functional areas to improve the quality of operations, compliance, residential care, and employee performance.
* Always maintain professional conduct and ensure the same from the home staff when on duty.
* Perform other duties that may be assigned or established by the company.
*Regulatory, Contractual, and Accreditation Compliance Responsibilities: *
* Responsible for contacting direct supervisor if someone from a regulatory agency, adult protective services, an investigating body, or police arrives at the home. Cooperates with investigation as directed or required (As events occur). New Jersey employees must cooperate with Department of Human Services (DHS) Staff during an inspection or investigation.
* Complete incident reports in the company electronic system timely and send a copy to direct supervisor for approval. Once approved, the home manager is responsible for filing the report in the incident report (IR) in designated area.
* Ensure that all incident report actions, and corrective action plans (CAP) and/or plans of correction (POC) are implemented accurately and timely.
* Assists direct supervisor with annual documentation updates for individuals served. Responsible for informing direct supervisor of Individuals status changes that required updates to protocols or documentation.
* Ensures compliance with employee training and certifications to meet licensing standards, recipient rights, and accrediting bodies.
* Communicate with state and local regulators openly and as a respected and reliable partner.
*Census and Budget Responsibilities: *
* Works collaboratively with direct supervisor, referrals, and regional team to effectively manage census, including Leaves of Absence (LOAs) for assigned homes to ensure budgeted revenue targets are successfully met or exceeded.
* Responsible for getting the direct supervisor all logs and documentation that support the care provided and other documentation as needed.
* Manages assigned home(s) payroll costs: 1) through effective recruitment/hiring and staff retention; 2) by working with direct supervisor to analyze and maintain good staff scheduling practices; and by 3) monitoring and correcting trends that impact costs such as “no shows,” terminations, and overtime.
* Manage the home budget, petty cash fund and individual funds in accordance with company policies. Assures all financial reporting (payroll, petty cash, individual funds, billing, etc.) is timely and accurate.
* Ensures that time-and-attendance and payroll reporting is accurate.
*Staffing and Human Resources Responsibilities: *
* Responsible for keeping direct supervisor informed of current and future staffing changes or shortages.
* Monitors and maintains employee scheduling and time worked to annual budget.
* Responsible for ensuring open shifts are staffed and finding replacement staff as required.
* Oversee all residential care related functions at assigned house or program. Works collaboratively with direct supervisor, HR, Training and Recruiting to complete candidate interviews, staff evaluations, separations, and training of new employees.
* Responsible for informing direct supervisor of personnel issues requiring monitoring, counseling, or feedback. Responsible for completing COS once disciplinary action is determined by direct supervisor.
* Conducts on-site training for direct support professionals and develops teams that support each other to perform the daily responsibilities of home(s).
* Responsible for notifying employees that they are scheduled for a class, and the date, time, and location of class (Direct supervisor will schedule, monitor and track).
* Establishes goals and provides feedback to direct support professionals (DSPs) on annual performance reviews.
* Ensures all new employees are welcomed, receive orientation, and are integrated into the team.
* Provides check-in discussions with direct reports on a monthly basis.
*Clinical and Individuals Served Care Responsibilities: *
* Collaborate with direct supervisor and clinical team to ensure proper clinical actions are taken to maintain or improve Individuals' health, safety, and stability.
* Collaborates with direct supervisor and clinical team in overseeing the Individuals activities and programs and identifies ways to improve how these programs can enrich the Individuals social, emotional, mental, and physical needs as well as increase their home involvement and independent living skills.
* Communicates regularly with all internal and external clinical, medical, and regulatory agencies as required
* Attend and ensure DSPs attend Individuals functions as scheduled and maintain regular Individual interaction in accordance with their person-centered plans.
* Ensure DSPs regularly assist Individuals in skill building and community activities.
* Works with direct supervisor in the review of each Individuals status and ability to perform under the terms and conditions of our respective contracts.
* Apply trauma informed care: recognizing the presence of trauma symptoms and acknowledging the role trauma may play in an individual's life including service staff.
* Promote trauma informed care at all levels of the organization and help create a culture that is sensitive and responsive to the feelings of our individuals to help our staff overcome and avoid responding negatively to stigmas they will never truly understand.
*Quality Assurance, Monitoring and Reporting Responsibilities: *
* Oversee all administrative, clerical record-keeping, clinical record-keeping, medication administration, transportation, and coordination of care duties at assigned home site(s) (Daily).
* Completes/conducts Fire and Emergency drills as required.
* Submits accurate daily entries in the electronic health records (EHR).
* Routinely monitor physician-directed meal plans, kitchen sanitation, meal quality, the quality and appearance of service and staff, cleanliness of space, and Individual satisfaction.
* Responsible for ensuring tasks on the daily reminder list are completed timely and informs direct supervisor of any deficiencies.
* Responsible for keeping direct supervisor and HR informed timely of work injuries within 24 hours.
* Conduct random home and vehicle inspections and correct any violations of company policy as soon as possible.
* Conduct random Individual(s) audit reviews and communicate findings to your direct supervisor, and clinical and operations' leadership.
* Maintain confidential (HIPAA (Health Insurance Portability & Accountability Act) compliant),
* Individual Served, prospective Individual, and employee of Beacon.
* Monitor and ensure positive individual, family, community and regulatory agencies and employee relations by responding promptly and appropriately to their needs, requests, concerns, and suggestions (Daily).
* Preserve and protect the privacy, confidentiality and security of all medical records, proprietary and other confidential information relating to Beacon Specialized Living Services, Inc., its individuals served, Team Members, activities, and affiliates, in accordance with all applicable laws (especially HIPAA (Health Insurance Portability & Accountability Act)) and contract terms.
* Promote Beacon positively and model our core values in everyday behavior.
* Understand how to approach and communicate with all Individuals including those who are cognitively impaired.
* Treat Individuals, family members and other team members with dignity and respect while responding to their needs.
* Maintain and sustain a safe community environment and workplace.
* Cooperates with Beacon Specialized Living, the Department of Human Services (DHS) staff or any other regulatory body during any inspection, investigation or inquiry.
* Follow Beacon's policies, procedures, and manuals.
*Professional Conduct and Management Effectiveness: *
In addition to evaluating your work performance you will be evaluated for the following work behaviors:
* *Job Knowledge: *Depth and breadth of knowledge supporting our organization goals.
* *Quality of Work: *Freedom from errors and mistakes, timeliness. Accuracy, quality of work in general.
* *Quantity of Work: *Work output of the employee.
* *Reliability: *The extent to which the employee can be dependent upon to be available for work, do it properly, and complete it on time. The degree to which the employee is reliable, trustworthy, and persistent.
* *Initiative and Creativity: *The ability to plan work and to go ahead with a task without being told every detail and the ability to make constructive suggestions.
* *Judgment: *The extent to which the employee makes decisions which are sound. Ability to base decisions on fact rather than emotion.
* *Cooperation: *Willingness to work harmoniously with others in getting a job done. Readiness to respond positively to instructions and procedures.
* *Attendance: *Faithfulness in coming to work daily and conforming to scheduled work hours.
* *Planning and Organizing: *The ability to analyze work, set goals, develop plans of action, utilize time, and delegate work as appropriate. Consider the amount of supervision required and the extent to which you can trust employees to carry out assignments conscientiously.
* *Directing and Controlling: *The ability to create a motivating climate, achieve teamwork, train, and develop, measure work in progress, and take corrective action.
* *Decision Making: *The ability to make decisions and the quality and timeliness of those decisions.
* *Problem Solving: *The ability to assess a problem, identify options or solutions, formulate
* execute the plan, and achieve and sustain positive outcomes.
* Embrace, support, and manage the business in accordance with Beacon's Mission and Core Values.
*Education & Qualifications: *
* A minimum of 2 years of college coursework in business, social science, or a related human service discipline strongly preferred. High school diploma or GED required.
* 2-3 years' previous leadership experience working in a healthcare or behavioral healthcare related field preferred.
* 1-2 years' previous management or supervisory experience preferred.
* Approved by state, federal and government entities to work within BSLS programs.
* Required to maintain industry required trainings and TB screenings (for select markets).
* Must be able to pass a criminal background check.
* Must successfully submit to and meet the requirements of the following, Central Registry, CARI (Child Abuse Registry), Criminal Background check and drug testing.)- New Jersey requirement only.
* Excellent communication skills, both verbally and in writing.
* Demonstrate the ability to identify and assess problems, develop solutions, and problem-solve successfully.
* Demonstrates all core competencies related IDD services and individuals with mental health concerns.
* Attention to detail and ability to multitask.
* Ability to complete required training in connection with accrediting agencies, state and local regulatory agencies, and other government bodies.
* Must possess a valid Driver's License.
* Ability to use office equipment and information technology software.
* Ability to physically and emotionally work with individuals who possess mental illness and co- occurring disorders.
* Ability to work in an environment with the potential for exposure to physical aggression from individuals served.
* Ability to work in an environment with the potential exposure to infectious disease.
*Required Information Technology (IT) Systems Skills and Proficiency: *
Beacon Specialized Living Services (BSLS) uses a variety of information technology information systems including Microsoft Office 365 including Word, Excel, Power Point, Outlook, Teams, and OneDrive; HRIS systems, Attendance and Time Clock systems, Electronic Health Record and Electronic Medication Administration Record keeping systems, Clarity, and others.HM will be responsible for learning and becoming proficient with these IT systems and others that BSLS may deploy or change in the future.
*Physical Demands and Work Environment: *
The physical demands and work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable qualified individuals with disabilities to perform essential functions.
*Physical demands: *
* While performing the duties of the job the employee must be able to move about the home or community 50% of the time and can bend, squat, stand, kneel, push, pull, walk, and reach above shoulder. Employees must be able to remain in a stationary position 50% of the time.
* Ability to lift and carry objects up to 50 pounds for short distances (5-10 feet) daily.
* The employee will climb (8-12) stairs 8-10 times per day.
* The employees will operate a computer and other office productivity machinery, such as a copy machine and computer printer. Ability to access, input, and retrieve information from the computer and use information technology systems as noted above.
* The employee must be able to prepare meals which require the use of an oven, stove or microwave that may require overhead reaching.
* Complete laundry services that include sorting, washing/drying, and folding. May be required to carry loads of laundry up and down (8-12) stairs.
* Grocery shopping that includes driving to the grocery store daily to grocery shop, carrying full grocery bags of groceries up and down stairs (8-12), and reaching and stooping to put away groceries.
* The employee will perform cleaning activities, which include mopping, sweeping, and vacuuming that require regular lifting, turning, bending, and reaching.
* Provision of personal care to Individuals Served, transferring of individuals: from bed to chair, chair to standing, sit to standing that requires the strength to assist lifting to a 200-pound Individual.
* Constantly communicate and exchange information with team members.
* Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus to compare and distinguish administrative data and figures. Ability to make general visual observations of facilities or structures, for safety inspections and hazard identification.
* Hearing ability to perceive the nature of sounds at normal speaking level with or without correction. Ability to receive detailed information through oral communication, and to make discriminations in sound.
* Dexterity of hands and fine finger movements for medication distribution, manual dexterity to handle objects.
* Read/comprehend, write, communicate orally, reasoning, and analytical abilities, and mental flexibility. Proficient in speaking, reading, and writing the English language required.
* Ability to effectively perform verbal and physical interventions recommended by the CPI System training.
* Duties performed routinely require exposure to blood, bodily fluid, and tissue.
*Work Environment: *
* While performing the duties of this job, the employee continually works in a typical home setting or in the community at various stores, restaurants, entertainment venues, etc. Work may involve the treatment of non-cooperative individuals served with psychosocial problems and needs, or chronic and acute health problems.
* The work environment presents situations that cause stress and anxiety due to an individual's behavior.
* The noise level in the work environment is usually moderate.
* The employee may be exposed to cold, heat, dust, or smoke.
*AAP/EEO Statement:*
It is the policy of Beacon to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, Beacon will provide reasonable accommodation for qualified individuals with disabilities.
As an employee of Beacon Specialized Living Services (BSLS) you understand and acknowledge that BSLS provides care for individuals which operate 24 hours 7 days a week at multiple home locations, and that you may be scheduled to work any time or day of the week, including holidays, and that you may be assigned to work at different homes as needed. You understand and acknowledge that BSLS reserves the right to reassign you to work at any of its home locations if necessary.
This is intended to describe the nature and level of work required by the person assigned this classification. It is not an exhaustive list of all duties and responsibilities. Other job duties and responsibilities may be assigned by the employer at the employer's sole discretion. This job description may be amended at any time by the employer.
$22k-26k yearly est. 4d ago
Care Team Manager
Beacon Specialized Living 4.0
Cottage Grove, MN jobs
Join the Beacon Specialized Living Services Team: Lead With Purpose! Are you looking for a leadership role where you can make a real difference in the lives of others? Do you have a passion for supporting individuals with intellectual and developmental disabilities, autism, and mental health challenges? If so, it's time to LEAP forward in your career at Beacon Specialized Living Services!
At Beacon, we're dedicated to providing exceptional care and empowering individuals to live their fullest lives. As a *Care Team Manager*, you'll not only support residents, but also lead and mentor a team of Direct Support Professionals (DSPs), ensuring both quality care and smooth operations in the home.
What Can I Expect as a Care Team Manager? As a Care Team Manager, you will oversee the daily operations of a residential program and lead a team of DSPs. You'll work closely with clinical teams, families, and regulators to provide high-quality care and a safe, supportive environment.
*Daily Responsibilities Include: *
• Lead & Support Staff: Supervise, coach, and develop DSPs to deliver excellent care.
• Ensure Quality Care: Oversee resident well-being, advocate for their needs, and promote person-centered planning.
• Manage Operations: Maintain budgets, staff schedules, payroll accuracy, and compliance with licensing requirements.
• Facility Oversight: Ensure the home is safe, clean, and well-maintained.
• Collaborate & Communicate: Partner with families, referral sources, and regulatory agencies while keeping leadership informed.
What We're Looking For:
• Leadership Skills: Prior supervisory or management experience in healthcare or human services preferred.
• Team Builder: Ability to motivate, guide, and support a diverse team.
• Strong Communicator: Clear and compassionate communication with staff, families, and residents.
• Organized & Reliable: Skilled at balancing operations, compliance, and care.
• Resilient & Compassionate: Able to handle challenges while keeping a person-centered focus.
*What We Offer: *
• Competitive Pay & Benefits (medical, dental, vision, life insurance, 401k match)
• DailyPay - make any day a payday!
• Paid Training - including leadership development and industry certifications
• Advancement Opportunities with our LEAP Program
• Growth-focused culture - we invest in your career every step of the way
* *
*Qualifications: *
• Required: High school diploma or GED, valid driver's license, and leadership capability.
• Preferred: 2+ years of supervisory experience in healthcare, behavioral health, or a related field; some college coursework in human services or business.
Why Beacon? At Beacon, we don't just offer jobs - we offer fulfilling careers. As a Care Team Manager, you'll be part of a compassionate, mission-driven company that values your leadership and supports your growth. Step into a role where your impact is seen every day - both in the lives of the individuals we serve and the staff you lead.
Beacon Specialized Living Services is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
$23k-27k yearly est. 4d ago
Care Team Manager - Nashota
Beacon Specialized Living 4.0
Shakopee, MN jobs
Beacon is a successful and national private-equity backed behavioral health company providing residential-based services and supports to children and adults with Intellectual and Developmental Disabilities, Severe Mental Illness, Autism, and high-acuity behaviors. All activities related to this position must be delivered in compliance with the company's policies and procedures, accreditation standards, state and federal licensing requirements, HCBS guidelines and the contractual requirements of Community Mental Health Agencies and other regulatory bodies. As a Beacon employee, you are expected to be aligned with the goals and mission of the organization, and to perform in accordance with our “I CARE” core values of the organization - Integrity, Compassion, Advocacy, Respect and Excellence.
*Responsibilities/Essential Functions *(Daily, Weekly, Monthly, Quarterly, Annually, or as needed)
* Always be compliant with all company and regulatory policies and procedures.
* Operate assigned home(s) in a manner that will ensure company goals including meeting or exceeding our home budgets and clinical effectiveness set by the company and/or our customers.
* Supports and supervises assigned Direct Support Professionals (DSPs), ensuring each has the training and skills to successfully provide high-quality care.
* Maintains assigned home(s) and ensures good working order of all related systems, facilities, and furnishings.
* Assign repairs and maintenance duties to staff when possible. Contact the Beacon maintenance department or direct supervisor to address facility maintenance issues.
* Assists direct supervisor with contracting for approved services, and direct and evaluate the performance of contractors providing needed services.
* Responsible for maintaining cleanliness of assigned home(s) and vehicle(s) by developing daily duties and responsibilities for all employees for each shift.
* Communicate daily with direct supervisor.
* Manage the on-call responsibilities. Reports on- call hours to direct supervisor as needed.
* Responsible for reviewing or sending direct supervisor important topics for monthly home meetings.
* Responsible for preparing the meeting room and scheduling staff for meetings.
* Build positive relationships with referral sources, government and licensing agencies, and assist in coordinating admissions for individuals served, as needed.
* Collaborate with Beacon leadership and various functional areas to improve the quality of operations, compliance, residential care, and employee performance.
* Always maintain professional conduct and ensure the same from the home staff when on duty.
* Perform other duties that may be assigned or established by the company.
*Regulatory, Contractual, and Accreditation Compliance Responsibilities: *
* Responsible for contacting direct supervisor if someone from a regulatory agency, adult protective services, an investigating body, or police arrives at the home. Cooperates with investigation as directed or required (As events occur). New Jersey employees must cooperate with Department of Human Services (DHS) Staff during an inspection or investigation.
* Complete incident reports in the company electronic system timely and send a copy to direct supervisor for approval. Once approved, the home manager is responsible for filing the report in the incident report (IR) in designated area.
* Ensure that all incident report actions, and corrective action plans (CAP) and/or plans of correction (POC) are implemented accurately and timely.
* Assists direct supervisor with annual documentation updates for individuals served. Responsible for informing direct supervisor of Individuals status changes that required updates to protocols or documentation.
* Ensures compliance with employee training and certifications to meet licensing standards, recipient rights, and accrediting bodies.
* Communicate with state and local regulators openly and as a respected and reliable partner.
*Census and Budget Responsibilities: *
* Works collaboratively with direct supervisor, referrals, and regional team to effectively manage census, including Leaves of Absence (LOAs) for assigned homes to ensure budgeted revenue targets are successfully met or exceeded.
* Responsible for getting the direct supervisor all logs and documentation that support the care provided and other documentation as needed.
* Manages assigned home(s) payroll costs: 1) through effective recruitment/hiring and staff retention; 2) by working with direct supervisor to analyze and maintain good staff scheduling practices; and by 3) monitoring and correcting trends that impact costs such as “no shows,” terminations, and overtime.
* Manage the home budget, petty cash fund and individual funds in accordance with company policies. Assures all financial reporting (payroll, petty cash, individual funds, billing, etc.) is timely and accurate.
* Ensures that time-and-attendance and payroll reporting is accurate.
*Staffing and Human Resources Responsibilities: *
* Responsible for keeping direct supervisor informed of current and future staffing changes or shortages.
* Monitors and maintains employee scheduling and time worked to annual budget.
* Responsible for ensuring open shifts are staffed and finding replacement staff as required.
* Oversee all residential care related functions at assigned house or program. Works collaboratively with direct supervisor, HR, Training and Recruiting to complete candidate interviews, staff evaluations, separations, and training of new employees.
* Responsible for informing direct supervisor of personnel issues requiring monitoring, counseling, or feedback. Responsible for completing COS once disciplinary action is determined by direct supervisor.
* Conducts on-site training for direct support professionals and develops teams that support each other to perform the daily responsibilities of home(s).
* Responsible for notifying employees that they are scheduled for a class, and the date, time, and location of class (Direct supervisor will schedule, monitor and track).
* Establishes goals and provides feedback to direct support professionals (DSPs) on annual performance reviews.
* Ensures all new employees are welcomed, receive orientation, and are integrated into the team.
* Provides check-in discussions with direct reports on a monthly basis.
*Clinical and Individuals Served Care Responsibilities: *
* Collaborate with direct supervisor and clinical team to ensure proper clinical actions are taken to maintain or improve Individuals' health, safety, and stability.
* Collaborates with direct supervisor and clinical team in overseeing the Individuals activities and programs and identifies ways to improve how these programs can enrich the Individuals social, emotional, mental, and physical needs as well as increase their home involvement and independent living skills.
* Communicates regularly with all internal and external clinical, medical, and regulatory agencies as required
* Attend and ensure DSPs attend Individuals functions as scheduled and maintain regular Individual interaction in accordance with their person-centered plans.
* Ensure DSPs regularly assist Individuals in skill building and community activities.
* Works with direct supervisor in the review of each Individuals status and ability to perform under the terms and conditions of our respective contracts.
* Apply trauma informed care: recognizing the presence of trauma symptoms and acknowledging the role trauma may play in an individual's life including service staff.
* Promote trauma informed care at all levels of the organization and help create a culture that is sensitive and responsive to the feelings of our individuals to help our staff overcome and avoid responding negatively to stigmas they will never truly understand.
*Quality Assurance, Monitoring and Reporting Responsibilities: *
* Oversee all administrative, clerical record-keeping, clinical record-keeping, medication administration, transportation, and coordination of care duties at assigned home site(s) (Daily).
* Completes/conducts Fire and Emergency drills as required.
* Submits accurate daily entries in the electronic health records (EHR).
* Routinely monitor physician-directed meal plans, kitchen sanitation, meal quality, the quality and appearance of service and staff, cleanliness of space, and Individual satisfaction.
* Responsible for ensuring tasks on the daily reminder list are completed timely and informs direct supervisor of any deficiencies.
* Responsible for keeping direct supervisor and HR informed timely of work injuries within 24 hours.
* Conduct random home and vehicle inspections and correct any violations of company policy as soon as possible.
* Conduct random Individual(s) audit reviews and communicate findings to your direct supervisor, and clinical and operations' leadership.
* Maintain confidential (HIPAA (Health Insurance Portability & Accountability Act) compliant),
* Individual Served, prospective Individual, and employee of Beacon.
* Monitor and ensure positive individual, family, community and regulatory agencies and employee relations by responding promptly and appropriately to their needs, requests, concerns, and suggestions (Daily).
* Preserve and protect the privacy, confidentiality and security of all medical records, proprietary and other confidential information relating to Beacon Specialized Living Services, Inc., its individuals served, Team Members, activities, and affiliates, in accordance with all applicable laws (especially HIPAA (Health Insurance Portability & Accountability Act)) and contract terms.
* Promote Beacon positively and model our core values in everyday behavior.
* Understand how to approach and communicate with all Individuals including those who are cognitively impaired.
* Treat Individuals, family members and other team members with dignity and respect while responding to their needs.
* Maintain and sustain a safe community environment and workplace.
* Cooperates with Beacon Specialized Living, the Department of Human Services (DHS) staff or any other regulatory body during any inspection, investigation or inquiry.
* Follow Beacon's policies, procedures, and manuals.
*Professional Conduct and Management Effectiveness: *
In addition to evaluating your work performance you will be evaluated for the following work behaviors:
* *Job Knowledge: *Depth and breadth of knowledge supporting our organization goals.
* *Quality of Work: *Freedom from errors and mistakes, timeliness. Accuracy, quality of work in general.
* *Quantity of Work: *Work output of the employee.
* *Reliability: *The extent to which the employee can be dependent upon to be available for work, do it properly, and complete it on time. The degree to which the employee is reliable, trustworthy, and persistent.
* *Initiative and Creativity: *The ability to plan work and to go ahead with a task without being told every detail and the ability to make constructive suggestions.
* *Judgment: *The extent to which the employee makes decisions which are sound. Ability to base decisions on fact rather than emotion.
* *Cooperation: *Willingness to work harmoniously with others in getting a job done. Readiness to respond positively to instructions and procedures.
* *Attendance: *Faithfulness in coming to work daily and conforming to scheduled work hours.
* *Planning and Organizing: *The ability to analyze work, set goals, develop plans of action, utilize time, and delegate work as appropriate. Consider the amount of supervision required and the extent to which you can trust employees to carry out assignments conscientiously.
* *Directing and Controlling: *The ability to create a motivating climate, achieve teamwork, train, and develop, measure work in progress, and take corrective action.
* *Decision Making: *The ability to make decisions and the quality and timeliness of those decisions.
* *Problem Solving: *The ability to assess a problem, identify options or solutions, formulate
* execute the plan, and achieve and sustain positive outcomes.
* Embrace, support, and manage the business in accordance with Beacon's Mission and Core Values.
*Education & Qualifications: *
* A minimum of 2 years of college coursework in business, social science, or a related human service discipline strongly preferred. High school diploma or GED required.
* 2-3 years' previous leadership experience working in a healthcare or behavioral healthcare related field preferred.
* 1-2 years' previous management or supervisory experience preferred.
* Approved by state, federal and government entities to work within BSLS programs.
* Required to maintain industry required trainings and TB screenings (for select markets).
* Must be able to pass a criminal background check.
* Must successfully submit to and meet the requirements of the following, Central Registry, CARI (Child Abuse Registry), Criminal Background check and drug testing.)- New Jersey requirement only.
* Excellent communication skills, both verbally and in writing.
* Demonstrate the ability to identify and assess problems, develop solutions, and problem-solve successfully.
* Demonstrates all core competencies related IDD services and individuals with mental health concerns.
* Attention to detail and ability to multitask.
* Ability to complete required training in connection with accrediting agencies, state and local regulatory agencies, and other government bodies.
* Must possess a valid Driver's License.
* Ability to use office equipment and information technology software.
* Ability to physically and emotionally work with individuals who possess mental illness and co- occurring disorders.
* Ability to work in an environment with the potential for exposure to physical aggression from individuals served.
* Ability to work in an environment with the potential exposure to infectious disease.
*Required Information Technology (IT) Systems Skills and Proficiency: *
Beacon Specialized Living Services (BSLS) uses a variety of information technology information systems including Microsoft Office 365 including Word, Excel, Power Point, Outlook, Teams, and OneDrive; HRIS systems, Attendance and Time Clock systems, Electronic Health Record and Electronic Medication Administration Record keeping systems, Clarity, and others.HM will be responsible for learning and becoming proficient with these IT systems and others that BSLS may deploy or change in the future.
*Physical Demands and Work Environment: *
The physical demands and work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable qualified individuals with disabilities to perform essential functions.
*Physical demands: *
* While performing the duties of the job the employee must be able to move about the home or community 50% of the time and can bend, squat, stand, kneel, push, pull, walk, and reach above shoulder. Employees must be able to remain in a stationary position 50% of the time.
* Ability to lift and carry objects up to 50 pounds for short distances (5-10 feet) daily.
* The employee will climb (8-12) stairs 8-10 times per day.
* The employees will operate a computer and other office productivity machinery, such as a copy machine and computer printer. Ability to access, input, and retrieve information from the computer and use information technology systems as noted above.
* The employee must be able to prepare meals which require the use of an oven, stove or microwave that may require overhead reaching.
* Complete laundry services that include sorting, washing/drying, and folding. May be required to carry loads of laundry up and down (8-12) stairs.
* Grocery shopping that includes driving to the grocery store daily to grocery shop, carrying full grocery bags of groceries up and down stairs (8-12), and reaching and stooping to put away groceries.
* The employee will perform cleaning activities, which include mopping, sweeping, and vacuuming that require regular lifting, turning, bending, and reaching.
* Provision of personal care to Individuals Served, transferring of individuals: from bed to chair, chair to standing, sit to standing that requires the strength to assist lifting to a 200-pound Individual.
* Constantly communicate and exchange information with team members.
* Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus to compare and distinguish administrative data and figures. Ability to make general visual observations of facilities or structures, for safety inspections and hazard identification.
* Hearing ability to perceive the nature of sounds at normal speaking level with or without correction. Ability to receive detailed information through oral communication, and to make discriminations in sound.
* Dexterity of hands and fine finger movements for medication distribution, manual dexterity to handle objects.
* Read/comprehend, write, communicate orally, reasoning, and analytical abilities, and mental flexibility. Proficient in speaking, reading, and writing the English language required.
* Ability to effectively perform verbal and physical interventions recommended by the CPI System training.
* Duties performed routinely require exposure to blood, bodily fluid, and tissue.
*Work Environment: *
* While performing the duties of this job, the employee continually works in a typical home setting or in the community at various stores, restaurants, entertainment venues, etc. Work may involve the treatment of non-cooperative individuals served with psychosocial problems and needs, or chronic and acute health problems.
* The work environment presents situations that cause stress and anxiety due to an individual's behavior.
* The noise level in the work environment is usually moderate.
* The employee may be exposed to cold, heat, dust, or smoke.
*AAP/EEO Statement:*
It is the policy of Beacon to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, Beacon will provide reasonable accommodation for qualified individuals with disabilities.
As an employee of Beacon Specialized Living Services (BSLS) you understand and acknowledge that BSLS provides care for individuals which operate 24 hours 7 days a week at multiple home locations, and that you may be scheduled to work any time or day of the week, including holidays, and that you may be assigned to work at different homes as needed. You understand and acknowledge that BSLS reserves the right to reassign you to work at any of its home locations if necessary.
This is intended to describe the nature and level of work required by the person assigned this classification. It is not an exhaustive list of all duties and responsibilities. Other job duties and responsibilities may be assigned by the employer at the employer's sole discretion. This job description may be amended at any time by the employer.
$23k-27k yearly est. 4d ago
PATIENT FLOW SUPERVISOR
Cooper University Health Care 4.6
Villas, NJ jobs
About us Cooper University Health Care is an integrated healthcare delivery system serving residents and visitors throughout Cape May County. The system includes Cooper University Hospital Cape Regional, three urgent care facilities; Cape Regional Physicians Associates with primary care and specialty care providers delivering services in multiple locations throughout Cape May County; The Cancer Center at Cooper University Hospital Cape Regional, the Claire C. Brodesser Surgery Center; AMI at Cooper, Miracles Fitness and numerous freestanding outpatient facilities providing wound care, lab, and physical therapy services. We have a commitment to our employees by providing competitive rates and compensation p rograms . Cooper offers full and part time employees a comprehensive employee benefits program, including health, dental, vision, life, disability, retirement, on-site Early Education Center (employee discount) , attractive working conditions, and the chance to build and explore a career opportunity by offering professional development. Cooper University Hospital Cape Regional is accredited by and received the Gold Seal of approval from The Joint Commission. Short Description The Flow Supervisor's primary responsibility is to facilitate patient flow through the entire organization. He/she will delegate care to the care teams and assign patients, ensuring that workload is balanced and delegates tasks appropriately, employing resources as needed to assure quality and efficient care. Facilitates the admission, discharge and transfer of patients to ensure efficient patient flow. Ensures that patient care quality and throughput is expedited and patient satisfaction is at the highest level. Assists the Clinical Directors/ Supervisors in leading the patient care team to meet the needs of the customers and to achieve departmental objectives. Assumes responsibility and accountability for the direction and implementation of patient care services at the direction of the Clinical Directors/Nursing Supervisors and in their absence. Assists the Clinical Directors/Nursing Supervisors in coordinating interdepartmental and ancillary activities to ensure quality, cost-effective patient care. Assists Clinical Director in monitoring and evaluating the use of supplies, materials and other resources to reduce costs and increase efficiencies. Experience Required Previous supervisory experience required. Education Requirements Graduate of NLN accredited School of Nursing. License/Certification Requirements Current NJ-RN License (Registered Nurse). Current American Heart Association, (AHA) BLS CPR (Basic Life Support) Certification required.
$39k-53k yearly est. 2d ago
Supervisor-Surgical Services, Full Time - Mercy Jefferson
Mercy Health 4.4
Waterloo, IL jobs
Find your calling at Mercy!The Supervisor- Perioperative Services RN is responsible for managing the care of the pediatric and adult patient requiring a surgical procedure that requires moderate to complex assessments, interventions, and levels of nursing vigilance. The Supervisor - Perioperative Services RN is responsible to the Manager and Director of Nursing for the assigned Perioperative unit. This position provides clinical and operational leadership of patient care services with direct supervision of nursing and support staff. In addition, it ensures consistent provision of developmentally appropriate quality patient care in accordance with all applicable federal, regulatory and professional standards and requirements. Performs duties and responsibilities in a manner consistent with our mission, values, and Mercy Service Standards.Position Details:Supervisor - Surgical Services40 hours per week, DaysMercy Hospital JeffersonFestus, MO 63028
Education: Graduated from a school of nursing (Associate's Degree, Diploma, or BSN).
Licensure:Current licensure in state of practice as a Registered Nurse (RN) required.
Experience: Minimum of three (3) to five (5) years current clinical experience required.
Certifications: Basic Life Support certification through the American Heart Association or successful completion of course within 30 days of hire.
Other:
Demonstrated leadership skills and excellent clinical competence, including proficiency in nursing improvement processes.
Demonstrated excellent interpersonal team-building, collaboration, negotiation, problem-solving, as well as spoken and written communication skills.
Must be able to safely and successfully perform job-related functions, with or without reasonable accommodation required by federal, state, or local law.
Preferred Education: Bachelor of Science (BSN) preferred.
Preferred Experience: More than five (5) years of experience in a hospital setting.
Preferred Certifications: CNOR, CPAN, or CRNFA certifications preferred.
Why Mercy?
From day one, Mercy offers outstanding benefits - including medical, dental, and vision coverage, paid time off, tuition support, and matched retirement plans for team members working 32+ hours per pay period.
Join a caring, collaborative team where your voice matters. At Mercy, you'll help shape the future of healthcare through innovation, technology, and compassion. As we grow, you'll grow with us.
keyword(s): RNsupervisorleadershipsurgical servicesnursepatient carenursingregistered nursepatientsfull time
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$32k-52k yearly est. 7d ago
Client Services Team - Flatiron & Nomad
SLT 4.1
New York, NY jobs
Reports To: Flatiron & Nomad Area Manager
Employment Status: Part Time/Non-Exempt
SLT is looking for people who are motivated, welcoming, and passionate about fitness to join our Flatiron & Nomad team. Do you love fitness, community, and results? Then we want you to become a part of our growing SLTeam!
KEY RESPONSIBILITIES
Greet and engage clients in a positive and friendly manner
Provide the highest level of client/customer service and hospitality to all clients/prospective clients
Share pricing and class information with prospective clients
Deliver Megaformer machine demos to new clients
Complete studio tours with new clients
Work alongside and support SLT instructors to ensure a successful and seamless client check-in and class experience
Ensure complete knowledge of Mariana Tek system
Assist Management with day-to-day operations of the studio
Ensure prompt response to studio emails; notify Studio Manager if needed
Understand SLT product knowledge, policies and procedures for retail operations
Complete basic Megaformer machine maintenance
Actively maintain studio cleanliness and organization between each class so each client receives the best SLT experience
Assist in retail inventory at the end of the month
Complete opening and/or closing checklists
Perform other studio duties as needed
QUALIFICATIONS
Mariana Tek software experience a plus
Leadership experience a plus
Must have superior customer service skills
Must have excellent interpersonal skills and a service-oriented outlook
Must be highly organized
Ability to work independently as well as on a team
Should have a strong ability to communicate clearly with team members, clients and senior management
Must be able to move and/or lift heavy items, up to 50 lbs.
WORK REQUIREMENTS
Must be available to work:
Minimum of two shifts per week; minimum 4 hours each
Ability to work flexible hours; early morning/late night/weekends
Some holidays (open year-round)
Please indicate your week over week availability as specifically as possible in the questions attached
PERKS
Free drop-in classes at any SLT location
Drop in partnerships at various fitness studios around NYC
Discounts on wellness services in NYC
Retail Discount
SLT actively seeks a diverse applicant pool in order to build the strongest possible team. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
$110k-158k yearly est. 60d+ ago
Client Services Team - Rye Brook
SLT 4.1
Port Chester, NY jobs
CLIENT SERVICES TEAM - Rye Brook, NY
Reports To: Studio Manager
Employment Status: Part Time/Non-Exempt
KEY RESPONSIBILITIES
Greet and engage clients in a positive and friendly manner
Provide the highest level of client/customer service and hospitality to all clients/prospective clients
Share pricing and class information with prospective clients
Deliver Megaformer machine demos to new clients
Complete studio tours with new clients
Work alongside and support SLT instructors to ensure a successful and seamless client check-in and class experience
Ensure complete knowledge of Mariana Tek system
Assist Management with day-to-day operations of the studio
Ensure prompt response to studio emails; notify Studio Manager if needed
Understand SLT product knowledge, policies and procedures for retail operations
Complete basic Megaformer machine maintenance
Actively maintain studio cleanliness and organization between each class so each client receives the best SLT experience
Assist in retail inventory at the end of the month
Complete opening and/or closing checklists
Perform other studio duties as needed
QUALIFICATIONS
Mariana Tek software experience a plus
Leadership experience a plus
Must have superior customer service skills
Must have excellent interpersonal skills and a service-oriented outlook
Must be highly organized
Ability to work independently as well as on a team
Should have a strong ability to communicate clearly with team members, clients and senior management
Must be able to move and/or lift heavy items, up to 50 lbs.
WORK REQUIREMENTS
Must be available to work:
Minimum of three shifts per week; minimum 4 hours each
Ability to work flexible hours; early morning/late night/ weekends
Some holidays (open year-round)
SLT actively seeks a diverse applicant pool in order to build the strongest possible team. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
$110k-159k yearly est. 60d+ ago
BENCH SUPPORT-FOOD OPERATIONS SUPERVISOR -CHICAGO IL
Compass Corporate 4.6
Chicago, IL jobs
Job Description
Salary: $55000-$60000
Other Forms of Compensation:
Pay Grade: [[pay Grade_obj]]
A family of companies and experiences
As the leading foodservice and support services company, Compass Group USA is known for our great people, great service and our great results. If you've been hungry and away from home, chances are you've tasted Compass Group's delicious food and experienced our outstanding service. We have over 284,000 US associates who work in award-winning restaurants, corporate cafes, hospitals, schools, arenas, museums, and more in all 50 states. Our reach is constantly expanding to shape the industry and create new opportunities for innovation. Join the Compass family today!
great people. great services. great results.
Each and every individual plays a key role in the growth and legacy of our company. We know the next big idea can come from anyone. We encourage developing and attracting expertise that differentiates us as a company as we continue to raise the bar.
Job Summary
In conjunction with unit management, this individual will monitor activities to ensure conformance with Company, government and accrediting agency standards and regulations.
Key Responsibilities:
Ensures optimal customer service and client satisfaction
Provides cost effective management that meets and exceeds stated expectations
Assists in the responsibility for all operational activities including quality improvement, sanitation, infection control and all facility-related activities
Follows health, safety and sanitation guidelines for all products
Performs other duties as assigned
Qualifications:
Associate's Degree, or comparable experience
3-5 years of relevant experience
Supervisory, leadership, management and coaching skills.
Communication skills both written and verbal and ability to communicate with management, client, customer and associate levels.
The ability to multi-task and establish priorities
Exhibit initiative, sense of urgency, responsibility, flexibility and leadership
Apply to Compass Group today!
Click here to Learn More about the Compass Story
Compass Group is an equal opportunity employer. At Compass, we are committed to treating all Applicants and Associates fairly based on their abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law.
Qualified candidates must be able to perform the essential functions of this position satisfactorily with or without a reasonable accommodation. Disclaimer: this job post is not necessarily an exhaustive list of all essential responsibilities, skills, tasks, or requirements associated with this position. While this is intended to be an accurate reflection of the position posted, the Company reserves the right to modify or change the essential functions of the job based on business necessity. We will consider for employment all qualified applicants, including those with a criminal history (including relevant driving history), in a manner consistent with all applicable federal, state, and local laws, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance, the San Francisco Fair Chance Ordinance, and the New York Fair Chance Act. We encourage applicants with a criminal history (and driving history) to apply.
Compass Corporate maintains a drug-free workplace.
Applications are accepted on an ongoing basis.
Associates at Corporate are offered many fantastic benefits.
Medical
Dental
Vision
Life Insurance/ AD
Disability Insurance
Retirement Plan
Paid Time Off
Paid Parental Leave
Holiday Time Off (varies by site/state)
Personal Leave
Associate Shopping Program
Health and Wellness Programs
Discount Marketplace
Identity Theft Protection
Pet Insurance
Commuter Benefits
Employee Assistance Program
Flexible Spending Accounts (FSAs)
Associates may also be eligible for paid and/or unpaid time off benefits in accordance with applicable federal, state, and local laws. For positions in Washington State, Maryland, or to be performed Remotely, click here or copy/paste the link below for paid time off benefits information.
***********************************************************************************************
Req ID: 1484841
Compass Corporate
MELANIE ATKINS
[[req_classification]]
$55k-60k yearly 13d ago
Supervisor - Facilities Support Services
Mayo Healthcare 4.0
Fairmont, MN jobs
Provides work direction, education, orientation, training, and operational problem solving within the assigned work unit on a day to day basis. Assist with developing and maintaining a customer-focused and efficient work unit that supports mail and material delivery; and telephone operations and other areas as assigned. Work units could be staffed up to 24-hours a day, seven-days a week at multiple sites. Communicates department policies and procedures and interprets departmental and institutional policies to staff. Assists in current technology that supports the maintenance and growth of progressive and efficiently organized work units. Must be flexible to respond to changing priorities and handle changing workflow. Serves as a professional example and team leader to staff members working all shifts. Responsible for the development and management of productivity statistics to support staffing and works collaboratively with supervisor in expense management of work unit. Employs and promotes the use of quality management tools to ensure continuous improvement of systems, customer service and operations of work unit. Must be flexible to help at other locations across SWMN if needed.
Bachelor's degree or Associate degree with minimum of two years leadership experience as an assistant supervisor or work unit lead preferably in a medical center environment. Or, High school diploma and four years leadership experience as an assistant supervisor or work unit lead, preferably in a medical center environment. Must be able to demonstrate strong customer service, team building, and leadership skills, supervise daily operations, and must be able to work independently without direct supervision. The ability to interact professionally with patients, guests and staff is a must. The position also requires strong spoken and written communication skills, problem solving skills, decisiveness, and the ability to cope with ambiguous situations.
Visa sponsorship is not available for this position. This position is not eligible for F-1 OPT STEM extension.
$39k-56k yearly est. Auto-Apply 4d ago
Supervisor, Organ Surgical Services
Onelegacy Brand 4.1
Azusa, CA jobs
Join Us in Transforming Lives Every Day
At OneLegacy, every moment counts. As the nation's largest organ, eye, and tissue recovery organization, we are dedicated to saving lives and sharing hope. Guided by our values of integrity, compassion, stewardship, diversity and inclusion, urgency, innovation and excellence, and collaboration, our team works tirelessly to honor every gift of donation. This is more than a job; it's an opportunity to make a profound impact on countless lives.
Job Type: Full-time, Exempt
Work Hours: Exempt employees shall be paid an established salary on a bi-weekly basis and are expected to fulfill the duties of their position regardless of hours worked. The workweek for full-time exempt employees is normally considered to be 40 hours; however, greater emphasis is placed on meeting the responsibilities assigned to the position than on working a specified number of hours. Exempt employees are not eligible to receive overtime compensation. Must be available evenings, holidays, and weekends as required.
Work Setting: In-person
Location: Employee may be assigned to a base office in Azusa, CA.
Travel: Required to travel by personal auto, OneLegacy vans and/or air to meeting sites and other locations.
Summary of Functions:
The Supervisor, Organ Surgical Services, is responsible for the supervision of the day-to-day organ recovery operations including staffing logistics, case logistics, and the recovery of organs. Provides instructions to staff on the recovery efforts to ensure all organs recovered follow the specifications and guidelines by both OneLegacy and OPTN. Ensures all staff are trained and have the necessary equipment, tools, and supplies for performing the various types of organ recoveries. The supervisor performs all duties and responsibilities in compliance with OneLegacy policies and procedures, the standards and regulations as outlined by the OneLegacy, CMS, UNOS, OPTN and other applicable federal, state and local laws.
Under the guidance from the Manager of Organ Surgical Services (MORS), the Organ Recovery Services Supervisor (SORS) will be responsible for the Surgical Recovery Coordinators, Organ OR coordination, organ mechanical perfusion and research organ recovery, allocation of research organ and organ pathology. This position requires an advanced level of expertise and overall understanding of the surgical organ recoveries and transplantation process. Responsibilities include the following below.
Duties & Responsibilities:
Essential Job Functions:
1. Supports the organizations Mission, Vision, Initiatives and Core Values
2. Oversees the day-to-day organ recovery operations including but not limited to staffing activities and Organ recovery activities.
3. Provides direct supervision of the staff performing recoveries in-field or at a Onelegacy recovery facility.
4. Ensures staff are properly trained to perform all assigned tasks and functions.
5. Functions as a Supervisor on Call (24-hour shifts) withing Organ Recovery Services and provides staff with instructions and guidance to maximizing organ recovery opportunities and ensure the procedures and policy are being performed
6. Functions as a Surgical Recovery Coordinator during staffing shortages or high case volumes.
7. Performs both Annual competencies and General competencies for all surgical recovery coordinators.
8. Performs periodic in field evaluations and observations of SRC, PTC and RCC when on active organ OR recovery, both brain death and DCD donors.
9. Works collaboratively with Organ Recovery Services Manager to perform annual reviews of the surgical recovery coordinators.
10. Required to attend all General staff meetings, Leadership meetings and Department meetings deemed necessary by the Manager, Director, or CEO.
11. Represents OneLegacy at any local, regional, or national meetings
11. Works collaboratively with peers and leaders of other departments to improve communication and performance.
12. Audits the recovery process and provides staff with necessary feedback for improvement.
13. Ensures staff understand and comply with all recovery objectives, performance standards, and policies.
14. Ensures the facility maintenance and cleaning.
15. Ensures staff complete UKG/Timesheets Accurately and on time.
16. Provides staff in the moment coaching or mentoring to foster a teamwork environment.
17. Conducts monthly one on one with staff and performs annual reviews.
18. Assists with recruiting and interviewing new staff both internally and externally
Supervisor Responsibilities:
1. Oversight and supervision and training of Surgical Recovery Coordinators
a. Additional higher-level oversight and supervision of traveler surgical recovery coordinators when applicable.
2. Act as Surgical Recovery Resource on call:
a. 24 hours on call resource for surgical recovery coordinators including PTC and RCC when on an active OR
b. Create daily staffing model to ensure organ surgical services provides support for all active donor cases going to OR
c. Act as Surgical triage for issues regarding donor O.R. process, kidney perfusion, documentation, surgical damage, team huddles, and events in the O.R.
d. Participate in twice daily Donor Rounds
e. Participate in once daily O.R. Plan Rounds
3. Training
a. Didactic and practical hands-on training of new staff
b. Ongoing training of current staff
c. Review, revision, and development of training documents and competencies
4. Policy development
a. In partnership with the Manager of Organ Recovery Services, review and make recommendations for updates to all organ recovery service policies.
5. Required availability to act as expert Surgical Recovery Coordinator during surging donor cases at Azusa and donor hospitals, responsibilities to include.
a. Surgical Coordinator
b. Scrub Tech at ATRC or RTRC
c. Mechanical Perfusion of Organs
d. Recovery of research organs
e. Education and Training of external partners
6. Mechanical Perfusion
a. Develop and implement training program for SRCs to provide mechanical organ perfusion at either partner hospital O.R. or a OneLegacy facility.
7. Research Organ Allocation
a. Develop and implement training programs for allocation of research organs.
b. Ensure effective allocation, recovery, and distribution of research organs.
10. Reviews and audits Recovery Documentation.
Skills and Abilities:
1. Must have the ability to delegate, inspire and communicate effectively.
2. Excellent verbal and written communication
3. Strong interpersonal and problem-solving skills
4. Have a commitment to the organization.
5. Ability to coach and mentor staff in career growth.
Physical Environment/Working Conditions:
Location: Corporate office.
Travel: Required to travel by personal auto, OneLegacy vans and/or air to meeting sites and other locations.
Work Hours: Exempt employees shall be paid an established salary on a bi-weekly basis and are expected to fulfill the duties of their position regardless of hours worked. The workweek for full-time exempt employees is normally considered to be 40 hours; however, greater emphasis is placed on meeting the responsibilities assigned to the position than on working a specified number of hours. Exempt employees are not eligible to receive overtime compensation. Must be available evenings, holidays, and weekends as required.
Job Qualifications and Requirements:
Education: Required to have one of the following:
Associate degree or higher education degree. Completion of a Certification Program such as: Emergency Medical Technician (EMT), Surgical Technologist (CST), Paramedic (NRP), Certified Nurse Assistant (CNA), Licensed Vocational Nurse (LVN), Registered Nurse (RN). Experience in allied health fields such as (physiology, anatomy, surgical technologist (scrub tech), EMT, ER Technologist, paramedic, pathology, or nursing). CEBT or CTBS Certifications is preferred but not required.
Experience: Two years of experience in tissue or organ recovery is required.
Certification & License: OneLegacy requires employees to maintain a current California driver's license and current vehicle insurance. Required to have reliable automotive transportation.
Requirement: Employee must be able to pass a local government agency (coroner's office) background check.
Equipment: Reliable automotive transportation required.
Salary Range: $95,000 - $140,000
The above salary range represents a general guideline; however, OneLegacy considers a number of factors when determining base salary offers such as the scope and responsibilities of the position and the candidate's experience, education, skills and current market conditions.
Benefits
Medical/Dental/Vision Plans -Employer pays 90% of premium cost for employee and their dependents
19 days of PTO
2 Floating Holidays
10 Holidays
Life Insurance
Supplemental Life Insurance
Wellness Plans
Employee Assistance Program
Pet Insurance
Gym Onsite
Mileage Reimbursement to applicable positions
Tuition Reimbursement
Employee Referral Program
403b Retirement Plan with an annual discretionary 8% Employer contribution
School Loan Forgiveness
$45k-68k yearly est. 24d ago
Service Support Supervisor - Full Time
Alixarx 4.4
Milpitas, CA jobs
Sears Hometown and Outlet Stores is a national retailer primarily focused on selling home appliances, hardware, tools and lawn and garden equipment. We operate through two segments - the Sears Hometown and Hardware segment and the Sears Outlet segment.
Job Description
The Service Support Supervisor is responsible for providing leadership to a core team of associates responsible for the receiving and replenishment of merchandise ensuring the sales floor is well presented and product is available for sale to the customer. The Service Support Supervisor is also accountable for accuracy of receiving documents, and provides supervision over merchandise deluxing and pricing operations. The Service Support Supervisor with assist with supervising a team of hourly associates when the Store Manager is not present. The Service Support Supervisor is also a role model within the unit for abiding by and holding others accountable for The Code of Business Conduct and overall business practices. Leads by example with the highest level of integrity. Must have day, evening and weekend availability to work.
APPLY AT: ************ JOB ID: 1264237
Qualifications
Education: HS graduate or equivalent
1-2 years retail/warehouse supervisory experience
Ability to lift in excess of 50 lbs., and use hand wheeled carts to move Appliances
Strong drive for results
Action oriented
Strong execution skills
Courageous leadership skills
Ability to manage multiple priorities simultaneously
Knowledge of store and retail operations
Excellent communication skills
Ability to pay attention to detail
Computer literacy
APPLY AT: ************ JOB ID: 1264237
Additional Information
All your information will be kept confidential according to EEO guidelines
Apply online to be considered: ************ and Req ID 1264237
$45k-69k yearly est. 1d ago
Service Support Supervisor - Full Time
Alixarx 4.4
Milpitas, CA jobs
Sears Hometown and Outlet Stores is a national retailer primarily focused on selling home appliances, hardware, tools and lawn and garden equipment. We operate through two segments - the Sears Hometown and Hardware segment and the Sears Outlet segment.
Job DescriptionThe Service Support Supervisor is responsible for providing leadership to a core team of associates responsible for the receiving and replenishment of merchandise ensuring the sales floor is well presented and product is available for sale to the customer. The Service Support Supervisor is also accountable for accuracy of receiving documents, and provides supervision over merchandise deluxing and pricing operations. The Service Support Supervisor with assist with supervising a team of hourly associates when the Store Manager is not present. The Service Support Supervisor is also a role model within the unit for abiding by and holding others accountable for The Code of Business Conduct and overall business practices. Leads by example with the highest level of integrity. Must have day, evening and weekend availability to work.
APPLY AT: ************ JOB ID: 1264237
Qualifications
Education: HS graduate or equivalent
1-2 years retail/warehouse supervisory experience
Ability to lift in excess of 50 lbs., and use hand wheeled carts to move Appliances
Strong drive for results
Action oriented
Strong execution skills
Courageous leadership skills
Ability to manage multiple priorities simultaneously
Knowledge of store and retail operations
Excellent communication skills
Ability to pay attention to detail
Computer literacy
APPLY AT: ************ JOB ID: 1264237
Additional Information
All your information will be kept confidential according to EEO guidelines
Apply online to be considered: ************ and Req ID 1264237
$45k-69k yearly est. 60d+ ago
Client Services Team - Rye Brook
SLT 4.1
Port Chester, NY jobs
Job DescriptionSalary: $16.50 per hour
CLIENT SERVICES TEAM Rye Brook, NY
Reports To: Studio Manager
Employment Status: Part Time/Non-Exempt
KEY RESPONSIBILITIES
Greet and engage clients in a positive and friendly manner
Provide the highest level of client/customer service and hospitality to all clients/prospective clients
Share pricing and class information with prospective clients
Deliver Megaformer machine demos to new clients
Complete studio tours with new clients
Work alongside and support SLT instructors to ensure a successful and seamless client check-in and class experience
Ensure complete knowledge of Mariana Tek system
Assist Management with day-to-day operations of the studio
Ensure prompt response to studio emails; notify Studio Manager if needed
Understand SLT product knowledge, policies and procedures for retail operations
Complete basic Megaformer machine maintenance
Actively maintain studio cleanliness and organization between each class so each client receives the best SLT experience
Assist in retail inventory at the end of the month
Complete opening and/or closing checklists
Perform other studio duties as needed
QUALIFICATIONS
Mariana Tek software experience a plus
Leadership experience a plus
Must have superior customer service skills
Must have excellent interpersonal skills and a service-oriented outlook
Must be highly organized
Ability to work independently as well as on a team
Should have a strong ability to communicate clearly with team members, clients and senior management
Must be able to move and/or lift heavy items, up to 50 lbs.
WORK REQUIREMENTS
Must be available to work:
Minimum of three shifts per week; minimum 4 hours each
Ability to work flexible hours; early morning/late night/ weekends
Some holidays (open year-round)
SLT actively seeks a diverse applicant pool in order to build the strongest possible team. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
$16.5 hourly 11d ago
Facilities Management Supervisor
Versiti 4.3
Wauwatosa, WI jobs
Versiti is a fusion of donors, scientific curiosity, and precision medicine that recognize the gifts of blood and life are precious. We are home to the world-renowned Blood Research Institute, we enable life saving gifts from our donors, and provide the science behind the medicine through our diagnostic laboratories. Versiti brings together outstanding minds with unparalleled experience in transfusion medicine, transplantation, stem cells and cellular therapies, oncology and genomics, diagnostic lab services, and medical and scientific expertise. This combination of skill and knowledge results in improved patient outcomes, higher quality services and reduced cost of care for hospitals, blood centers, hospital systems, research and educational institutions, and other health care providers. At Versiti, we are passionate about improving the lives of patients and helping our healthcare partners thrive.
Position Summary
Under the direction of the Facilities Manager and in support of Versiti's strategic objectives the Facilities Supervisor carries the responsibility of maintaining the facilities, their operations and security. This includes the overall management of Versiti owned and leased buildings including equipment and grounds to ensure a high level of performance and code compliance.
Total Rewards Package
Benefits
Versiti provides a comprehensive benefits package based on your job classification. Full-time regular employes are eligible for Medical, Dental, and Vision Plans, Paid Time Off (PTO) and Holidays, Short- and Long-term disability, life insurance, 7% match dollar for dollar 401(k), voluntary programs, discount programs, others.
Responsibilities
Coordinates and maintains facilities related policies, procedures and activities required for efficient and effective building operations
Aids in the development and implements short term facilities planning to ensure proactive maintenance of the building, grounds and equipment needs of the organization
Acts as property manager and main point of contact for leased facilities
Works with Facilities Manager and Project Manager providing local space planning direction and project support for new construction/renovations
Assists Facilities technicians in maintaining the highest level of appearance of buildings and grounds including work related to HVAC, electrical, plumbing, masonry and painting, among others
Coordinates and directs departmental activities to ensure building operations run effectively and in compliance with all SOP's including regulatory requirements of equipment and documentation of departmental safety training
Directs and coordinates contractor/vendor activities related to operations, maintenance, or repair of buildings, grounds, equipment, and building management system
Schedules, coordinates and processes work order requests in a timely and complete manner to achieve the highest level of customer satisfaction
Monitors and documents staff performance, setting goals and conducting employee performance evaluations. Provides coaching and training to staff members to ensure success and growth in their roles
Performs other duties as assigned
Complies with all policies and standards
Qualifications
Education
Associate's Degree preferred
Bachelor's Degree in Facilities Management preferred
Experience
4-6 years of experience in Facilities, preferably in a healthcare environment required
1-3 years of supervisory experience required
Knowledge, Skills and Abilities
Ability to read and interpret documents such as Standard Operating Procedures, safety rules, operating and maintenance instructions, and other department manuals required
Strong knowledge in the areas of general maintenance: HVAC, electrical systems, plumbing, and carpentry required
High level of technical expertise in the maintenance of buildings, equipment, control and alarm systems required
Maintains knowledge of and observes all regulatory requirements and standards, including FDA, OSHA and current Good Manufacturing Practices as applicable. required
Proven technical problem-solving abilities, multi-tasking and customer service skills required
Strong communication, written and verbal, and project management skills including analysis required
Ability to lead, direct, and participate in team environment with the skill to handle multiple responsibilities required
Licenses and Certifications
Certification in HVAC, Refrigeration, Electrical, Plumbing, Carpentry preferred
Tools and Technology
Personal Computer (desktop, laptop, tablet) required
General office equipment (computer, printer, fax, copy machine) required
Microsoft Suite (Word, Excel, PowerPoint) required
Tools necessary for job function required
#LI-EH1
#LI-Onsite
$44k-73k yearly est. Auto-Apply 9d ago
Facilities Management Supervisor
Versiti 4.3
Wauwatosa, WI jobs
Versiti is a fusion of donors, scientific curiosity, and precision medicine that recognize the gifts of blood and life are precious. We are home to the world-renowned Blood Research Institute, we enable life saving gifts from our donors, and provide the science behind the medicine through our diagnostic laboratories. Versiti brings together outstanding minds with unparalleled experience in transfusion medicine, transplantation, stem cells and cellular therapies, oncology and genomics, diagnostic lab services, and medical and scientific expertise. This combination of skill and knowledge results in improved patient outcomes, higher quality services and reduced cost of care for hospitals, blood centers, hospital systems, research and educational institutions, and other health care providers. At Versiti, we are passionate about improving the lives of patients and helping our healthcare partners thrive.
Position Summary
Under the direction of the Facilities Manager and in support of Versiti's strategic objectives the Facilities Supervisor carries the responsibility of maintaining the facilities, their operations and security. This includes the overall management of Versiti owned and leased buildings including equipment and grounds to ensure a high level of performance and code compliance.
Total Rewards Package
Benefits
Versiti provides a comprehensive benefits package based on your job classification. Full-time regular employes are eligible for Medical, Dental, and Vision Plans, Paid Time Off (PTO) and Holidays, Short- and Long-term disability, life insurance, 7% match dollar for dollar 401(k), voluntary programs, discount programs, others.
Responsibilities
Coordinates and maintains facilities related policies, procedures and activities required for efficient and effective building operations
Aids in the development and implements short term facilities planning to ensure proactive maintenance of the building, grounds and equipment needs of the organization
Acts as property manager and main point of contact for leased facilities
Works with Facilities Manager and Project Manager providing local space planning direction and project support for new construction/renovations
Assists Facilities technicians in maintaining the highest level of appearance of buildings and grounds including work related to HVAC, electrical, plumbing, masonry and painting, among others
Coordinates and directs departmental activities to ensure building operations run effectively and in compliance with all SOP's including regulatory requirements of equipment and documentation of departmental safety training
Directs and coordinates contractor/vendor activities related to operations, maintenance, or repair of buildings, grounds, equipment, and building management system
Schedules, coordinates and processes work order requests in a timely and complete manner to achieve the highest level of customer satisfaction
Monitors and documents staff performance, setting goals and conducting employee performance evaluations. Provides coaching and training to staff members to ensure success and growth in their roles
Performs other duties as assigned
Complies with all policies and standards
Qualifications
Education
Associate's Degree preferred
Bachelor's Degree in Facilities Management preferred
Experience
4-6 years of experience in Facilities, preferably in a healthcare environment required
1-3 years of supervisory experience required
Knowledge, Skills and Abilities
Ability to read and interpret documents such as Standard Operating Procedures, safety rules, operating and maintenance instructions, and other department manuals required
Strong knowledge in the areas of general maintenance: HVAC, electrical systems, plumbing, and carpentry required
High level of technical expertise in the maintenance of buildings, equipment, control and alarm systems required
Maintains knowledge of and observes all regulatory requirements and standards, including FDA, OSHA and current Good Manufacturing Practices as applicable. required
Proven technical problem-solving abilities, multi-tasking and customer service skills required
Strong communication, written and verbal, and project management skills including analysis required
Ability to lead, direct, and participate in team environment with the skill to handle multiple responsibilities required
Licenses and Certifications
Certification in HVAC, Refrigeration, Electrical, Plumbing, Carpentry preferred
Tools and Technology
Personal Computer (desktop, laptop, tablet) required
General office equipment (computer, printer, fax, copy machine) required
Microsoft Suite (Word, Excel, PowerPoint) required
Tools necessary for job function required
#LI-EH1
#LI-Onsite
Not ready to apply? Connect with us for general consideration.
$44k-73k yearly est. Auto-Apply 8d ago
Supervisor, RPO Support Services
AMN Healthcare Services, Inc. 4.5
Texas jobs
Welcome to AMN Healthcare - Where Talent Meets Purpose Ever wondered what it takes to build one of the largest and most respected healthcare staffing and total talent solutions companies? It takes trailblazers, innovators, and exceptional people like you.
At AMN Healthcare, we don't just offer jobs - we build careers that make a difference.
Why AMN Healthcare? Because Excellence Is Our Standard:
* Named to Becker's Top 150 Places to Work in Healthcare - three years running.
* Consistently ranked among SIA's Largest Staffing Firms in America.
* Honored with Modern Healthcare's Innovators Award for driving change through innovation.
* Proud holder of The Joint Commission's Gold Seal of Approval for Staffing Companies since 2006.
Job Summary
The Supervisor, RPO Support Services, is a hands-on leader responsible for critical operational functions that enable the success of the RPO division. This role manages billing and commissions processes, oversees system administration for RPO platforms, and acts as a liaison between enterprise marketing and recruitment teams. The Supervisor drives process efficiency, ensures compliance, and fosters collaboration to support business growth and operational excellence.
Job Responsibilities
* Lead and develop a small team (billing/commissions and sourcing/admin) to ensure accuracy, timeliness, and compliance in all financial and operational processes.
* Oversee billing and commissions workflows, including pulling reports from Great People (transitioning to AMIE), validating data, and ensuring error-free invoicing and commission calculations.
* Manage system administration for RPO technology platforms, including user access, configuration, troubleshooting, and partnering with IT and vendors for enhancements.
* Act as the primary liaison between enterprise marketing and RPO recruitment teams to align campaigns, messaging, and candidate engagement strategies.
* Interpret and communicate enterprise-wide goals and operational expectations to department leadership.
* Analyze productivity reports and identify opportunities for improved efficiency and accuracy across billing, commissions, and system processes.
* Implement process improvements and reporting dashboards (primarily in Excel) to support business objectives.
* Promote strong internal and cross-functional communication and collaboration.
* Drive operational projects, including onboarding new clients and aligning workflows with client-specific needs.
* Serve as a "player-coach," balancing leadership responsibilities with hands-on operational support.
Key Skills
* Ability to multi-task and prioritize in a fast-paced environment
* Excellent verbal and written communication skills
* Strong problem-solving and project management skills
* Ability to develop and lead a team
* Advanced proficiency in Microsoft Excel (pivot tables, reporting)
* Familiarity with HR technology platforms and system administration
Qualifications
Education & Years of Experience
* High School Diploma/GED required; Bachelor's degree preferred
* 2-5 years of experience in operational support, billing, or commissions
Additional Experience
* Supervisory experience required
* Exposure to recruiting operations or RPO environments preferred
* Experience with billing, commissions, and system administration
Our Core Values
● Respect ● Passion ● Continuous Improvement ● Trust ● Customer Focus ● Innovation
At AMN we embrace the ways we are similar and different; respecting all voices and ensuring everyone has the opportunity to contribute to our collective success. We acknowledge our shared responsibility to foster a welcoming environment where everyone feels recognized and valued. We cast a wide net to recruit and retain competitive talent and build healthcare workforces supportive of the communities we serve. We believe in the power of compassion and collaboration to build healthy communities where access to quality care is available to all. Equal opportunity employer as to all protected groups, including protected veterans and individuals with disabilities.
At AMN we recognize that in-person connections have value and promote collaboration. You will be expected to come into an AMN Healthcare office at a frequency dependent on the work arrangement for your role.
Pay Rate
$74,500 - $88,500 Salary
Final pay rate is dependent on experience, training, education, and location.
This position may include additional compensation such as bonus or commission. Please ask your recruiter for more information.
$29k-41k yearly est. 29d ago
Supervisor, RPO Support Services
AMN Healthcare 4.5
Dallas, TX jobs
Welcome to AMN Healthcare - Where Talent Meets Purpose
Ever wondered what it takes to build one of the largest and most respected healthcare staffing and total talent solutions companies? It takes trailblazers, innovators, and exceptional people like you.
At AMN Healthcare, we don't just offer jobs - we build careers that make a difference.
Why AMN Healthcare? Because Excellence Is Our Standard:
Named to
Becker's Top 150 Places to Work in Healthcare
- three years running.
Consistently ranked among
SIA's Largest Staffing Firms in America
.
Honored with
Modern Healthcare's Innovators Award
for driving change through innovation.
Proud holder of
The Joint Commission's Gold Seal of Approval for Staffing Companies
since 2006.
Job Summary
The Supervisor, RPO Support Services, is a hands-on leader responsible for critical operational functions that enable the success of the RPO division. This role manages billing and commissions processes, oversees system administration for RPO platforms, and acts as a liaison between enterprise marketing and recruitment teams. The Supervisor drives process efficiency, ensures compliance, and fosters collaboration to support business growth and operational excellence.
Job Responsibilities
Lead and develop a small team (billing/commissions and sourcing/admin) to ensure accuracy, timeliness, and compliance in all financial and operational processes.
Oversee billing and commissions workflows, including pulling reports from Great People (transitioning to AMIE), validating data, and ensuring error-free invoicing and commission calculations.
Manage system administration for RPO technology platforms, including user access, configuration, troubleshooting, and partnering with IT and vendors for enhancements.
Act as the primary liaison between enterprise marketing and RPO recruitment teams to align campaigns, messaging, and candidate engagement strategies.
Interpret and communicate enterprise-wide goals and operational expectations to department leadership.
Analyze productivity reports and identify opportunities for improved efficiency and accuracy across billing, commissions, and system processes.
Implement process improvements and reporting dashboards (primarily in Excel) to support business objectives.
Promote strong internal and cross-functional communication and collaboration.
Drive operational projects, including onboarding new clients and aligning workflows with client-specific needs.
Serve as a “player-coach,” balancing leadership responsibilities with hands-on operational support.
Key Skills
Ability to multi-task and prioritize in a fast-paced environment
Excellent verbal and written communication skills
Strong problem-solving and project management skills
Ability to develop and lead a team
Advanced proficiency in Microsoft Excel (pivot tables, reporting)
Familiarity with HR technology platforms and system administration
Qualifications
Education & Years of Experience
High School Diploma/GED required; Bachelor's degree preferred
2-5 years of experience in operational support, billing, or commissions
Additional Experience
Supervisory experience required
Exposure to recruiting operations or RPO environments preferred
Experience with billing, commissions, and system administration
Our Core Values
● Respect ● Passion ● Continuous Improvement ● Trust ● Customer Focus ● Innovation
At AMN we embrace the ways we are similar and different; respecting all voices and ensuring everyone has the opportunity to contribute to our collective success. We acknowledge our shared responsibility to foster a welcoming environment where everyone feels recognized and valued. We cast a wide net to recruit and retain competitive talent and build healthcare workforces supportive of the communities we serve. We believe in the power of compassion and collaboration to build healthy communities where access to quality care is available to all. Equal opportunity employer as to all protected groups, including protected veterans and individuals with disabilities.
At AMN we recognize that in-person connections have value and promote collaboration. You will be expected to come into an AMN Healthcare office at a frequency dependent on the work arrangement for your role.
Pay Rate$74,500 - $88,500 Salary
Final pay rate is dependent on experience, training, education, and location.
This position may include additional compensation such as bonus or commission. Please ask your recruiter for more information.