Customer Care Manager jobs at Johnson & Johnson - 146 jobs

At Johnson & Johnson, we believe health is everything. Our strength in healthcare innovation empowers us to build a world where complex diseases are prevented, treated, and cured, where treatments are smarter and less invasive, and solutions are personal. Through our expertise in Innovative Medicine and MedTech, we are uniquely positioned to innovate across the full spectrum of healthcare solutions today to deliver the breakthroughs of tomorrow, and profoundly impact health for humanity. Learn more at ******************* **Job Function:** Marketing **Job Sub** **Function:** Marketing Insights & Analytics **Job Category:** People Leader **All Job Posting Locations:** Jacksonville, Florida, United States of America **Job Description:** **About Vision** Fueled by innovation at the intersection of biology and technology, we're developing the next generation of smarter, less invasive, more personalized treatments. Are you passionate about improving and expanding on the possibilities of vision treatments? Ready to join a team that's reimagining how vision is improved? Our Vision team solves the toughest health challenges. Help combine cutting-edge insights, science, technology, and people to encourage eye care professionals and patients to proactively protect, correct and enhance healthy sight for life. Our products and services address these needs - from the pediatric to aging eye - in a patient's lifetime. Your unique talents will help patients on their journey to wellness. Learn more at *******************/medtech **We are searching for the best talent for** a Director of CRM & Loyalty Marketing - U.S. Vision Care. The role is based in Jacksonville, FL. **Purpose:** We are seeking a strategic and visionary Director of CRM & Loyalty Marketing to lead the evolution of our customer relationship management capabilities within U.S. Vision Care. This role is pivotal in shaping the future state of loyalty for the ACUVUE Brand of Contact Lenses, harnessing our data to deepen consumer engagement, optimize the purchase funnel, and foster long-term loyalty. The ideal candidate will bring a blend of strategic leadership, data-driven decision-making, and innovative thinking to elevate our CRM initiatives and drive meaningful business growth. Reporting directly to the Sr. Director of Consumer Marketing, this leader will collaborate across consumer and professional marketing, brand, and ecommerce teams to maximize the impact of our CRM efforts, ensuring they are aligned with our broader organizational goals. **You will be responsible for:** + **Strategic Leadership:** Define and execute the vision for CRM at U.S. Vision Care, including future state design, capabilities, and roadmap, to maximize consumer insights and engagement. + **Data Maximization:** Leverage existing consumer data to develop sophisticated data analytics and data science, segmentation, personalized communications, and targeted campaigns that nurture consumers through the entire purchase journey. + **Consumer Lifecycle Management:** Oversee the end-to-end consumer relationship lifecycle, ensuring a seamless, personalized experience that drives acquisition, retention, and loyalty. + **Innovation & Technology:** Identify and implement innovative CRM tools, platforms, and automation solutions that enhance operational efficiency and customer experience. + **Cross-Functional Collaboration:** Partner with Brand Marketing, eCommerce, Digital, and Sales teams to develop integrated CRM strategies that support business objectives. + **Performance & Insights:** Establish KPIs and analytics frameworks to monitor CRM effectiveness, campaign performance, and customer lifetime value, providing actionable insights for continuous improvement. + **Data Governance & Compliance:** Ensure all CRM activities adhere to industry regulations, ethical standards, and data security protocols. **Qualifications:** + Bachelor's degree required; MBA or advanced degree preferred. + 10+ years of progressive experience in sales, marketing, or CRM leadership roles, preferably within MedTech, healthcare, or consumer health industries. + Proven success in developing and executing large-scale CRM strategies that significantly impact customer engagement and business growth. + Deep expertise in CRM platforms (e.g., Salesforce, HubSpot) and data analysis tools, with a track record of leveraging data to drive personalization and lifecycle marketing. + Strong leadership skills with experience managing cross-functional teams and influencing at all organizational levels. + Demonstrated ability to challenge the status quo, lead change, and implement innovative solutions. + Excellent communication, collaboration, and stakeholder management skills. Willingness to travel up to 30% domestically, based in Jacksonville, Florida. Johnson & Johnson is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, protected veteran status or other characteristics protected by federal, state or local law. We actively seek qualified candidates who are protected veterans and individuals with disabilities as defined under VEVRAA and Section 503 of the Rehabilitation Act. Johnson & Johnson is committed to providing an interview process that is inclusive of our applicants' needs. If you are an individual with a disability and would like to request an accommodation, external applicants please contact us via *******************/contact-us/careers internal employees contact AskGS to be directed to your accommodation resource. \#LI-VY1 \#LI-Onsite **Required Skills:** CRM Leadership, CRM Programs, CRM Reporting **Preferred Skills:** Analytical Reasoning, Brand Positioning Strategy, Business Data Analysis, Competitive Landscape Analysis, Customer Analytics, Customer Intelligence, Data Analysis, Developing Others, Execution Focus, Financial Analysis, Inclusive Leadership, Industry Analysis, Innovation, Leadership, Marketing Insights, Market Knowledge, Operational Excellence, Program Management, Resource Planning

Job Title: Director, Customer Centricity- Vaccines About the Job Our organization in North America is growing fast, and we're always looking for talented professionals to join our Commercial Operations team. Our Commercial Operations team aims for excellence. We offer a diverse and dynamic environment that's growing at a pace. Over the next two years, we aim to increase our US business by $ 1 billion. The Customer Experience team at Sanofi Vaccines plays a vital role in ensuring customer satisfaction and smooth operations. The organization is committed to significantly modernizing our processes and providing seamless service to our customers. After a SAP/ERP implementation, the time is now right to improve our customer experience. The Customer Experience team's mission is to deliver excellent support and solutions while delighting our customers. The Director, Customer Centricity, will be responsible for championing our internal customer efforts. This role will own the vision, strategy, technology, and execution for the customer experience. You'll apply Lean and Six Sigma principles to design processes, remove friction, and drive measurable growth, all while ensuring our technology stack supports scalability and efficiency. From day one, you'll be the leading customer advocate, identifying and improving Moments that Matter, setting up Listening Posts to gather real-time insights, and aligning the customer experience with retention, revenue growth, and long-term success. If you excel at turning ambiguity into structure - and know how to leverage technology to enhance customer outcomes - this role is ideal for you. This role will be a crucial part of a transformation and modernization journey as the business unit and company undergo significant changes. We provide opportunities for learning, growth, career advancement, and a diverse, fulfilling career in the US or worldwide. We are an innovative global healthcare company that helps the world stay ahead of infectious diseases by delivering over 500 million vaccine doses annually. Across various countries, our talented teams are exploring new technologies to protect people and foster healthy communities. We pursue the miracles of science every day, aiming to make a real impact on millions of patients worldwide Main Responsibilities: Develop a customer experience roadmap tied directly to revenue, retention, and growth goals. Implement and optimize CX technologies, including CRM, VoC platforms, analytics dashboards, and customer communication tools. Combine customer data from various sources to get a complete picture of the customer journey. Apply Lean and Six Sigma to design efficient, scalable processes and technology. Identify key moments in the customer journey affecting loyalty and spending. Refine these interactions to boost business outcomes, using Lean improvements and automation where suitable. Implement feedback channels like surveys, social listening, and communities. Use Listening Posts and technology for real-time insights. Create a “You Said, We Did” process for closure. Apply Six Sigma to identify causes and prioritize improvements. Partner with Sales to link CX improvements to renewal, upsell, and advocacy programs. Use analytics tools to measure and report the financial impact of CX initiatives. Automate and improve NPS, CSAT, CES, and retention metrics to inform decision-making. Boost customer retention and lifetime value to drive growth. Help drive digital transformation initiatives to enhance customer interactions Deliver measurable cost savings or revenue gains through Lean/Six Sigma and technology improvements, reduce defects and friction points in key customer moments. Create a tech-enabled Listening Post that offers actionable, impactful insights. About You Required Qualifications: Bachelor's degree required, degree in Business, Marketing, Analytics, Statistics, or related field preferable 8+ years in customer experience, customer success, product management, or service leadership, with proven hands-on execution. Experience building CX functions or programs from scratch Six Sigma Green Belt or Black Belt certification (or equivalent experience). Strong technology expertise - CRM systems (e.g., Salesforce, HubSpot), VoC platforms (e.g., Medallia, Qualtrics), analytics tools (e.g., Tableau, Power BI), and automation platforms. Proven ability to integrate customer data across platforms for a single source of truth. Deep knowledge of Lean methodologies, journey mapping, and root cause analysis. Resourceful, self-driven, and comfortable working without a large team. Cross-functional experience in a matrix organization. Preferred Qualifications: Experience with customer experience consultancy. Master's degree preferred. Language Excellent English written and verbal Why Choose Us? Bring the miracles of science to life alongside a supportive, future-focused team. Discover endless opportunities to grow your talent and drive your career, whether it's through a promotion or lateral move, at home or internationally. Enjoy a thoughtful, well-crafted rewards package that recognizes your contribution and amplifies your impact. Take good care of yourself and your family, with a wide range of health and wellbeing benefits including high-quality healthcare, prevention and wellness programs and at least 14 weeks' gender-neutral parental leave. Sanofi Inc. and its U.S. affiliates are Equal Opportunity and Affirmative Action employers committed to a culturally diverse workforce. All qualified applicants will receive consideration for employment without regard to race; color; creed; religion; national origin; age; ancestry; nationality; marital, domestic partnership or civil union status; sex, gender, gender identity or expression; affectional or sexual orientation; disability; veteran or military status or liability for military status; domestic violence victim status; atypical cellular or blood trait; genetic information (including the refusal to submit to genetic testing) or any other characteristic protected by law. #GD-SP #LI-SP #LI-Onsite #vhd Pursue progress , discover extraordinary Better is out there. Better medications, better outcomes, better science. But progress doesn't happen without people - people from different backgrounds, in different locations, doing different roles, all united by one thing: a desire to make miracles happen. So, let's be those people. At Sanofi, we provide equal opportunities to all regardless of race, colour, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, ability or gender identity. Watch our ALL IN video and check out our Diversity Equity and Inclusion actions at sanofi.com! US and Puerto Rico Residents Only Sanofi Inc. and its U.S. affiliates are Equal Opportunity and Affirmative Action employers committed to a culturally inclusive and diverse workforce. All qualified applicants will receive consideration for employment without regard to race; color; creed; religion; national origin; age; ancestry; nationality; natural or protective hairstyles; marital, domestic partnership or civil union status; sex, gender, gender identity or expression; affectional or sexual orientation; disability; veteran or military status or liability for military status; domestic violence victim status; atypical cellular or blood trait; genetic information (including the refusal to submit to genetic testing) or any other characteristic protected by law. North America Applicants Only The salary range for this position is: $178,500.00 - $257,833.33 All compensation will be determined commensurate with demonstrated experience. Employees may be eligible to participate in Company employee benefit programs. Additional benefits information can be found through the LINK.

Job Title: Director of Leadership Excellence and Customer-Facing Skills About the Job Ready to push the limits of what's possible? Join Sanofi in one of our corporate functions and you can play a vital part in the performance of our entire business while helping to make an impact on millions around the world. Sanofi has currently the best and most robust pipeline of R&D and consequent new launches of our history. As new phase of Play-To-Win strategy, funding this pipeline and new launches is key to materialize the miracles of the science to improve people lives. Thus, as we enter the next phase, modernization of Sanofi is required as per the recent announcements on DRIVE, and in this respect, we are in the beginning stages of organizing the Go-to-Market Capabilities (GTMC) team at global level. The GTMC organization will help us to drive best-in-class capabilities across the board and bring value and excellence in our commercial operations. This move is a key part of the aimed modernization of Sanofi and will allow us to focus on our priorities across our products, market and pipeline through the reallocation of resources and realizing the efficiencies of removing silos that exist between our business units, avoiding the duplication and overlapping of resources, standardizing our processes and tools, operating with a One Sanofi approach to accelerate our key capabilities development, and fostering the entrepreneurial spirit by speeding up the decision making. Our Team: The Director of Leadership Excellence & Customer-Facing Skills reports to the Head of Field Learning and Development and manages a team that develops, and implements leadership development, customer-facing skills, and strategic account management solutions across General Medicines, Vaccines and Specialty Care. This position will work closely with Senior Field leadership, People & Culture, Field Learning and Development peers, and Global Commercial Training colleagues to understand the needs and gaps to be addressed to ensure that the customer-facing organization, both leaders and individual contributors, are equipped with the skills and competencies to drive the success of our business. Critical to this role is providing harmonized solutions, while considering necessary customization at the therapeutic and functional level; all in a compliant manner. This position requires a strong background in leadership, customer facing skills, strategic account management, project management, adult learning, training, and strategic thinking. The selected candidate will be responsible for delivering solutions to address known behavioral and skill-based issues to drive performance and business results for both the leaders and members of customer-facing teams. The ideal candidate should also possess a strong bias towards enterprise leadership, needs-based design and development, proactivity, clear communication and tendency towards optimizing solutions, both in quality and efficiency. About Sanofi: We're an R&D-driven, AI-powered biopharma company committed to improving people's lives and delivering compelling growth. Our deep understanding of the immune system - and innovative pipeline - enables us to invent medicines and vaccines that treat and protect millions of people around the world. Together, we chase the miracles of science to improve people's lives. Main Responsibilities: As a leadership team member of the Customer Facing Capabilities/Commercial Training organization, the Director of Leadership Excellence & Customer-Facing Skills will be accountable to: Leading the Leadership Excellence & Customer-Facing Skills team with a focus on developing the skills, behaviors, and mindset of customer-facing personnel, both leaders and individual contributors. Partnering with senior leadership to identify, prioritize and execute skill development for their respective customer-facing teams, aligned to the business's strategic imperatives Prioritizing training needs in order to build, revise and implement curriculum to meet changing market demands for customer-facing leadership and individual contributors. Building alliances and partnerships with Senior Leaders and global/local business partners to increase consistency and capability to align strategy and manage change effectively. Partnering with the Field Learning and Development Leadership team to align skills to business needs. Partnering with TA leadership team to measure and monitor the impact of training on the business and make recommendations for improvement. Collaborating with the broader Customer Facing Capabilities/Commercial Training team for support in execution of the overall customer-facing leadership and individual contributors' curriculum. Collaborating with other Global partners and functions to identify and leverage existing resources and best practices in developing customer-facing leadership and individual contributors within the organization. Assessing external environment to establish benchmarks and to understand and leverage innovative techniques and best practices in developing customer-facing leadership and individual contributors within and outside of Pharma/Biotech industries. Performing other duties as assigned. About You Work Experience: 10+ years of relevant experience in Biotechnology or Pharmaceuticals; Undergraduate degree, MBA preferred, including at least 3 years as a people leader. Demonstrated success in leading national, home-office based training for a minimum of 3 years. Experience leading with & without authority in a matrix environment including global partnerships. Project management with proven delivery of outstanding results. Experience in having deployed innovative learning solutions for large-scale audiences. Experience leading and developing diverse teams across multiple functions; Demonstrated leadership ability to drive change within an organization, cultivating support and maximizing contribution from team members. Knowledge: Strategic analysis and planning Strategic Account Management Project management Impactful Communication (written and oral) Supporting IT platforms for delivery and reinforcement Leadership development topics Customer-facing transversal skills Adult-learning principles. Learning strategy and instructional design, including training methodologies. Performance-based development for key stakeholders and team. Skills and Competencies: Demonstrated ability to think strategically Ability to work in a team environment with collaboration across multiple functional areas. Strong project management skills Ability to develop rapport and credibility with key stakeholders. Strong facilitation skills and executive presence; ability to communicate to all levels of the organization. Ability to leverage networks, to develop people, coach and give feedback, empower people. Ability to lead change while achieving business goals and objectives, act for change, challenging continuously the status quo. Proven track record of strong execution and results. High persistency and resilience. Training experience strongly preferred including needs analysis, training design and development, understanding of adult learning principles and measuring training effectiveness Demonstrated ability to motivate teams, foster collaborative environment, negotiate and influence in a matrix environment, exercise tact and diplomacy in stressful situations Experience of leading a team, working with field sales force and driving talent development of a team Ability to demonstrate appropriate interpersonal styles and techniques and is able to modify one's behavior to gain acceptance of ideas or plans Strong quantitative abilities and experience managing a budget High persistency and resilience. Additional Considerations: Leadership: Leads by example and walks the talk; Role models the principles and behaviors of Play-To-Win and Thoughtful Risk Taking. Engages others through active and impactful communication; Demonstrates a high-level drive, passion and ambition for high performance; Challenges continuously the status quo; Develops fresh approaches in order to deliver results; Has well-developed time management skills, mastering in prioritizing tasks and planning own workloads to ensure deadlines and desired results are met. Networking: Is a strong relationship builder; Seeks out new opportunities; Demonstrates teamworking and shares best practices always; Has experience of successfully leading projects in multicultural environments and in a matrix organization. Personal Characteristics: Hands-on, accountability, creativity, initiative, high persistence and resilience, stress management, learning agility, result orientation, ability to work on one's own, continuous improvement, listening skills, empathy to understand the needs of the different businesses within distinct geographies. Why Choose Us? Bring the miracles of science to life alongside a supportive, future-focused team. Discover endless opportunities to grow your talent and drive your career, whether it's through a promotion or lateral move, at home or internationally. Enjoy a thoughtful, well-crafted rewards package that recognizes your contribution and amplifies your impact. Take good care of yourself and your family, with a wide range of health and wellbeing benefits including high-quality healthcare, prevention and wellness programs and at least 14 weeks' gender-neutral parental leave. Sanofi Inc. and its U.S. affiliates are Equal Opportunity and Affirmative Action employers committed to a culturally diverse workforce. All qualified applicants will receive consideration for employment without regard to race; color; creed; religion; national origin; age; ancestry; nationality; marital, domestic partnership or civil union status; sex, gender, gender identity or expression; affectional or sexual orientation; disability; veteran or military status or liability for military status; domestic violence victim status; atypical cellular or blood trait; genetic information (including the refusal to submit to genetic testing) or any other characteristic protected by law. #GD-SG #LI-GZ #LI-Onsite #vhd Pursue progress , discover extraordinary Better is out there. Better medications, better outcomes, better science. But progress doesn't happen without people - people from different backgrounds, in different locations, doing different roles, all united by one thing: a desire to make miracles happen. So, let's be those people. At Sanofi, we provide equal opportunities to all regardless of race, colour, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, ability or gender identity. Watch our ALL IN video and check out our Diversity Equity and Inclusion actions at sanofi.com! US and Puerto Rico Residents Only Sanofi Inc. and its U.S. affiliates are Equal Opportunity and Affirmative Action employers committed to a culturally inclusive and diverse workforce. All qualified applicants will receive consideration for employment without regard to race; color; creed; religion; national origin; age; ancestry; nationality; natural or protective hairstyles; marital, domestic partnership or civil union status; sex, gender, gender identity or expression; affectional or sexual orientation; disability; veteran or military status or liability for military status; domestic violence victim status; atypical cellular or blood trait; genetic information (including the refusal to submit to genetic testing) or any other characteristic protected by law. North America Applicants Only The salary range for this position is: $148,125.00 - $246,875.00 All compensation will be determined commensurate with demonstrated experience. Employees may be eligible to participate in Company employee benefit programs. Additional benefits information can be found through the LINK.

AbbVie's mission is to discover and deliver innovative medicines and solutions that solve serious health issues today and address the medical challenges of tomorrow. We strive to have a remarkable impact on people's lives across several key therapeutic areas - immunology, oncology, neuroscience, and eye care - and products and services in our Allergan Aesthetics portfolio. For more information about AbbVie, please visit us at ************** . Follow @abbvie on X , Facebook , Instagram , YouTube , LinkedIn and Tik Tok . Job Description The Manager of Support Services will effectively manage the support center in order to provide the highest level of service to patients, health care providers (HCP), and internal and external customers and assure that inbound and outbound calls and corresponding inquiries and issues are completed all in alignment with key performance indicators. This role will also drive continuous improvement initiatives for activities and products provided. Responsibilities: Manage day-to-day operations to deliver superior customer service. Monitor internal programs, similar industry programs and regulatory guidance to ensure program relevance and compliance. Lead and mentor direct reports responsible for operations of designated AbbVie products. Provide recommendations regarding appropriate promotional and business practices. Develop and manage relationships with payors, providers, and customers. Partner with commercial business partners within established guidelines and working relationships to ensure the support center operations are aligned with consumer and professional marketing initiatives to create operational efficiencies that maximize patient/customer acquisition and retention. Understand and adhere to the Code of Business Conduct, Operating Guidelines as well as appropriate IRS, CMS, HIPAA, and OIG guidelines. Manage adherence to all corporate, division and departmental procedures and policies. Monitor department and employee productivity levels, identify opportunities to improve optimization and enable implementation s and cost controls. Manage a team of Supervisors to drive world class leadership and strong performance. Qualifications Bachelor's Degree. Comparable or relevant experience will be considered. Minimum of 1-3 years in people management required. 2-4 years' experience managing a call center is preferred. Knowledgeable of application regulations and standards affecting Pharmaceutical Products, specifically knowledge of HIPAA guidelines and appropriate federal, state, and local regulations applicable to call center operations, and/or experience and knowledge of applicable regulations and standards affecting Medical Devices. Clear understanding of the pharmaceutical or healthcare business. Additional Information Applicable only to applicants applying to a position in any location with pay disclosure requirements under state or local law: The compensation range described below is the range of possible base pay compensation that the Company believes in good faith it will pay for this role at the time of this posting based on the job grade for this position. Individual compensation paid within this range will depend on many factors including geographic location, and we may ultimately pay more or less than the posted range. This range may be modified in the future. We offer a comprehensive package of benefits including paid time off (vacation, holidays, sick), medical/dental/vision insurance and 401(k) to eligible employees. This job is eligible to participate in our short-term incentive programs. Note: No amount of pay is considered to be wages or compensation until such amount is earned, vested, and determinable. The amount and availability of any bonus, commission, incentive, benefits, or any other form of compensation and benefits that are allocable to a particular employee remains in the Company's sole and absolute discretion unless and until paid and may be modified at the Company's sole and absolute discretion, consistent with applicable law. AbbVie is an equal opportunity employer and is committed to operating with integrity, driving innovation, transforming lives and serving our community. Equal Opportunity Employer/Veterans/Disabled. US & Puerto Rico only - to learn more, visit https://**************/join-us/equal-employment-opportunity-employer.html US & Puerto Rico applicants seeking a reasonable accommodation, click here to learn more: https://**************/join-us/reasonable-accommodations.html

Job Description This role is central to the full sales process, serving as the primary point of contact for the sales team and managing customer service needs to keep daily operations running smoothly. Success in this position requires strong organization, sharp attention to detail, excellent written communication, and solid IT capability. Experience in a pharmacy or cGMP facility is preferred. The role also handles tradeshow and travel coordination, partners with the Accounting Department to ensure timely billing, generates reports, manages customer follow-up, and maintains the Salesforce CRM system. Daily customer outreach is expected to uphold high service standards. This position supports the field sales team and provides inside-sales support as needed. Core Tasks Set up new customer accounts and verify DEA and state licensure. Onboard new customers and email login credentials Follow up on customer questions and concerns, including product availability and shipping timelines. Assist in packaging and shipping pharmaceutical products to clients. Communicate directly with customers and maintain accurate, detailed notes in the CRM system. Process and fulfill customer orders with accuracy and urgency. Coordinate customer order shipments and deliver high-quality service throughout the process. Maintain a clean, organized, and efficient work area. Values Demonstrates Innovation abilities by identifying and speaking up about possible improvements and identifying more efficient ways of doing things. Operates with Integrity by maintaining high ethical standards, cares, shows trust and respect with all employees Collaborates to create or participate effectively on diverse and high performing teams, Is open to new ideas and perspectives, communicates across shifts, and demonstrates a safe work environment Demonstrates a passion to Perform by meeting personal and departmental goals, gains knowledge to display increasing independence, instills confidence in ability to perform required tasks, and progresses on qualifications within reasonable timelines Demonstrates Courage by speaking up, accepts constructive feedback, and takes accountability for mistakes and make necessary corrections Preferred Skills/Abilities: Strong team-player mindset with the ability to collaborate across departments. Exceptional attention to detail. Experience in a highly regulated manufacturing environment or pharmacy preferred. Willingness to take on tasks outside standard responsibilities to support company needs. Background as a pharmacy technician or pharmacy buyer in a hospital setting is beneficial. Experience in sales support, cGMP environments, pharmaceuticals, customer service, or 503B outsourcing is a plus. MDS (Systems House) experience is a plus. Proficiency in Microsoft Excel is required. Education and Experience: High School Diploma or GED Required Certified Pharmacy Technician or College Degree, Preferred Minimum of 2 years of continuous work experience in customer service, pharmacy, warehouse, or other fulfillment related experience Physical Requirements: Prolonged periods of sitting at a desk and working on a computer. Lift up to 40 pounds and occasionally push or pull pallets or product containers. About STAQ Pharma STAQ Pharma is a 503B outsourcing facility that produces sterile injectable medications for hospitals and health systems. The company operates under strict regulatory standards and maintains offices in Denver, Colorado, and Columbus, Ohio.

At Johnson & Johnson, we believe health is everything. Our strength in healthcare innovation empowers us to build a world where complex diseases are prevented, treated, and cured, where treatments are smarter and less invasive, and solutions are personal. Through our expertise in Innovative Medicine and MedTech, we are uniquely positioned to innovate across the full spectrum of healthcare solutions today to deliver the breakthroughs of tomorrow, and profoundly impact health for humanity. Learn more at ******************* Job Function: Marketing Job Sub Function: Marketing Insights & Analytics Job Category: People Leader All Job Posting Locations: Jacksonville, Florida, United States of America Job Description: About Vision Fueled by innovation at the intersection of biology and technology, we're developing the next generation of smarter, less invasive, more personalized treatments. Are you passionate about improving and expanding on the possibilities of vision treatments? Ready to join a team that's reimagining how vision is improved? Our Vision team solves the toughest health challenges. Help combine cutting-edge insights, science, technology, and people to encourage eye care professionals and patients to proactively protect, correct and enhance healthy sight for life. Our products and services address these needs - from the pediatric to aging eye - in a patient's lifetime. Your unique talents will help patients on their journey to wellness. Learn more at *******************/medtech We are searching for the best talent for a Director of CRM & Loyalty Marketing - U.S. Vision Care. The role is based in Jacksonville, FL. Purpose: We are seeking a strategic and visionary Director of CRM & Loyalty Marketing to lead the evolution of our customer relationship management capabilities within U.S. Vision Care. This role is pivotal in shaping the future state of loyalty for the ACUVUE Brand of Contact Lenses, harnessing our data to deepen consumer engagement, optimize the purchase funnel, and foster long-term loyalty. The ideal candidate will bring a blend of strategic leadership, data-driven decision-making, and innovative thinking to elevate our CRM initiatives and drive meaningful business growth. Reporting directly to the Sr. Director of Consumer Marketing, this leader will collaborate across consumer and professional marketing, brand, and ecommerce teams to maximize the impact of our CRM efforts, ensuring they are aligned with our broader organizational goals. You will be responsible for: Strategic Leadership: Define and execute the vision for CRM at U.S. Vision Care, including future state design, capabilities, and roadmap, to maximize consumer insights and engagement. Data Maximization: Leverage existing consumer data to develop sophisticated data analytics and data science, segmentation, personalized communications, and targeted campaigns that nurture consumers through the entire purchase journey. Consumer Lifecycle Management: Oversee the end-to-end consumer relationship lifecycle, ensuring a seamless, personalized experience that drives acquisition, retention, and loyalty. Innovation & Technology: Identify and implement innovative CRM tools, platforms, and automation solutions that enhance operational efficiency and customer experience. Cross-Functional Collaboration: Partner with Brand Marketing, eCommerce, Digital, and Sales teams to develop integrated CRM strategies that support business objectives. Performance & Insights: Establish KPIs and analytics frameworks to monitor CRM effectiveness, campaign performance, and customer lifetime value, providing actionable insights for continuous improvement. Data Governance & Compliance: Ensure all CRM activities adhere to industry regulations, ethical standards, and data security protocols. Qualifications: Bachelor's degree required; MBA or advanced degree preferred. 10+ years of progressive experience in sales, marketing, or CRM leadership roles, preferably within MedTech, healthcare, or consumer health industries. Proven success in developing and executing large-scale CRM strategies that significantly impact customer engagement and business growth. Deep expertise in CRM platforms (e.g., Salesforce, HubSpot) and data analysis tools, with a track record of leveraging data to drive personalization and lifecycle marketing. Strong leadership skills with experience managing cross-functional teams and influencing at all organizational levels. Demonstrated ability to challenge the status quo, lead change, and implement innovative solutions. Excellent communication, collaboration, and stakeholder management skills. Willingness to travel up to 30% domestically, based in Jacksonville, Florida. Johnson & Johnson is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, protected veteran status or other characteristics protected by federal, state or local law. We actively seek qualified candidates who are protected veterans and individuals with disabilities as defined under VEVRAA and Section 503 of the Rehabilitation Act. Johnson & Johnson is committed to providing an interview process that is inclusive of our applicants' needs. If you are an individual with a disability and would like to request an accommodation, external applicants please contact us via *******************/contact-us/careers internal employees contact AskGS to be directed to your accommodation resource. #LI-VY1 #LI-Onsite Required Skills: CRM Leadership, CRM Programs, CRM Reporting Preferred Skills: Analytical Reasoning, Brand Positioning Strategy, Business Data Analysis, Competitive Landscape Analysis, Customer Analytics, Customer Intelligence, Data Analysis, Developing Others, Execution Focus, Financial Analysis, Inclusive Leadership, Industry Analysis, Innovation, Leadership, Marketing Insights, Market Knowledge, Operational Excellence, Program Management, Resource Planning

Who is ScriptPro? Imagine working at a place where innovation meets impact, and every day brings new opportunities to revolutionize the pharmacy industry! At ScriptPro, you'll be part of a dynamic team that's at the cutting edge of technology, creating solutions that make a real difference in people's lives. ScriptPro develops, sells, and supports state of the art robotics and services in thousands of pharmacy settings around the United States and Canada. Joining the Account Management team at ScriptPro means being part of a dynamic group that plays a crucial role in the company's success. You'll be the primary point of contact for ScriptPro's clients, building and maintaining strong relationships. Job Summary: The Customer Account Manager works with customers in a one-on-one, customer-facing role to develop valuable, long-lasting relationships that promote customer satisfaction and success with ScriptPro solutions. Customer Account Managers act as a resource to our customers, serving as a path of escalation for technical support issues, workflow, and training needs, and advocating on their behalf. In this role, Customer Account Managers will oversee a portfolio of customer accounts with the goal of increasing retention and maintaining mutually beneficial business relationships. The ideal candidate is characterized by their strong organizational and communication skills, has a customer focused mind set, and can adapt to the unique needs of each customer. Reporting Relationship: Senior Manager, Client Relations Shift: Generally, Monday through Friday, 8am to 5pm. This role is primarily performed remotely, though Kansas City Metro employees may be required to work on-campus periodically according to business need. Generally, all positions may be performed on-campus. Regular, punctual, and predictable attendance is an essential function of every job at ScriptPro. Scope of the Role: Responsible for the development and maintenance of customer relationships Effective and consistent communication to ensure customer needs are being met Serve as a path of escalation for problem resolution Address customer complaints in a timely fashion Work to onboard new customers; establishing regular meeting cadence and ensuring success milestones are being met Ensure customer satisfaction through regular communication and adjusting to the needs of each unique customer Take ownership of customer issues and driving resolution by engaging and monitoring internal teams Track customer satisfaction levels and use this information to identify gaps in service delivery and the customer experience Advocate on behalf of the customer to prioritize bug fixes and enhancement requests for product development Maintain and update site documentation Ensure all contractual service commitments are being met Coordinate service-related projects Partner with other departments to define clear actions and deliverables Communicate strategic updates to internal teams, including executive leadership Develop, maintain, and continually expand product and industry knowledge Travel to customer sites to strengthen relationships, gather feedback, and facilitate issue resolution Perform other duties as assigned Required Qualifications: Bachelor's degree in business, communications, computer science or related field, or an equivalent combination of education and experience 4+ years of experience in customer-facing role, ideally at ScriptPro or a software-driven company Self-motivated, quick learner in a fast-paced environment Excellent organizational, communication and time management skills Ability to multi-task and prioritize customer needs Operate with a sense of urgency Strong analytical skills including a high level of attention to detail Positive attitude and willingness to collaborate in a team environment Problem-solver with excellent analytical and critical thinking skills Ability to work independently and resourcefully Communicate technical issues effectively and efficiently Confidence leading high-level meetings with a wide range in audiences High proficiency in Microsoft Office, with emphasis on Outlook, Excel, and Word Ability to travel, as needed Remote Work Requirements: Must have high-speed reliable internet access with a hard-wired connection Must have a distraction free home office workspace Must be willing to participate in video virtual meetings (camera on) Benefits: At ScriptPro, we believe that our employees are our greatest asset. That's why we are committed to fostering a workplace that prioritizes and enhances your personal health and well-being. Health: Medical, Dental, Vision, Short-Term Disability, Company Paid Life Insurance & Long-Term Disability, 24/7 on campus Gym, and Vitality Wellness Program that helps lower your premium costs Well-being: Paid Time Off (PTO, Maternity, Paternity, Adoption Leave), nine (9) paid holidays, paid volunteer hours, Employee Assistance Program, company-sponsored events and team-building activities, 401(k) Retirement Plan with company match, financial investment services, employee discounts on products and services. Working Conditions: Requires routine use of standard equipment and extended computer use. Employee must be able to sit, use hands and fingers, and occasionally lift, squat, stoop, bend, and reach. Problem-solving, practical learning, and instruction interpretation skills are essential. ScriptPro appreciates the unique qualities of each team member, and as an Equal Opportunity employer does not discriminate on the basis of race, color, religion, national origin, sex, pregnancy, age, disability, genetic information, veteran status, or any other legally protected status. The company utilizes internal resources for sourcing and filling positions and, when external assistance is needed, will engage only with pre-approved, contracted agency partners. The company does not offer visa sponsorships. All applicants must have legal authorization to work in the United States. Please visit ***************** to learn more about ScriptPro.

Why Should You Join Our Success Story? Based on patented technology developed at MIT, Harvard Medical School and by the Company, Myomo develops and markets the MyoPro product line of lightweight, non-invasive, powered arm braces (orthoses) to restore function in paralyzed or weakened arms and hands of individuals that have suffered a stroke, spinal cord, or nerve injury. (E.g. brachial plexus injury or other neuro-muscular disabilities.) It is the only device that, sensing a patient's own neurological signals through non-invasive wearable sensors, can restore the ability to use their arms and hands so that they can live independently, increase their quality of life, reduce cost of care, and return to work. Published clinical research shows a clinically significant instantaneous reduction in upper extremity impairment with the MyoPro. Our technology has been referred by leading-edge rehabilitation facilities including Mayo Clinic, Kennedy Krieger Institute, Cleveland Clinic, Loma Linda Medical Center, Massachusetts General Hospital, numerous VA Hospitals, and more. Myomo is headquartered in Burlington, Massachusetts, with sales and clinical professionals across the U.S. What We're Looking For: The TCS Supervisor supervises our customer support team including daily operations and performance (timecards, training, performance reviews) and overall area management. As a working supervisor, this individual also initiates and processes customer support cases, associated product returns (RMAs), and works with their manager to assure regulatory compliance with Myomo's Quality Management System (QMS). Working these support cases can involve troubleshooting, complaint investigation, data analysis, running update meetings, reports, and assisting the manager with compliance. In addition, the TCS Supervisor oversees data collection, integrity of data and cases, reporting, product performance monitoring, returns, and other Quality objectives. This role may be involved in appropriate system implementation, modifications, and implementing new policies or procedures to ensure quality and compliance as well as proactively developing improved processes. How You'll Drive Impact: * Initiate, process, and close out support cases. * Conduct complaint investigations with Engineering and/or management. * Contribute to technical corrective actions. * Facilitate tracking and expediting devices through the Service and Repair group as appropriate. * Serve as a role model, leading associate staff in completing the below tasks, as well as assisting with workload and assignments as follows: * Managing incoming communications and answering support calls. * Schedule and both lead support and troubleshooting for Myomo's products. * Update worksheets, entering cases and RMA's in the product lifecycle management/Quality management system software application. * Conduct data analysis and generate reports, ensuring QMS compliance as appropriate. * Provide technical support for sales and field personnel. * Assist with developing documents of area procedures and instructions. * Provide training and development to employees including performance management. * Participate in the hiring process and disciplinary processes. What You'll Bring: * 3 years' minimum supervisory experience of a group containing 3 or more direct reports. * 5+ years' work experience involving hands-on troubleshooting and customer support. * Proficiency in Microsoft Office applications, especially Word, Excel, PowerPoint and web-based remote communication. * Some exposure to Product Lifecycle Management (PLM) system. * Ability to learn new skills and adapt to a small team in an evolving environment. * Excellent written/verbal, interpersonal, and organizational skills. * Comfortable in fast-paced environment with ability to prioritize work. * Ability to meet deadlines with specified time constraints. * Ability to work effectively both independently and as part of a team. * Strong attention to detail along with the ability to follow verbal/written instructions. * Experience with updating procedures and instructions. * Associate's degree in Business or equivalent in a related field. Preferred: * 5 years of experience as a supervisor, along with expertise in technical customer support. * Medical device and regulated quality system exposure. * Experience with using Arena-PLM system. * Knowledge and use of database system programs; high-level proficiency working with Excel. * Bachelor's degree in Business or related field.

Medical Cretex Medical is a leading contract manufacturer of precision components and assemblies for the medical device industry. Our customers view us as a trusted partner in the areas of injection molding, laser processing, metal stamping and device assembly. Learn more at ********************** Position Summary The Customer Operations Leader will manage and direct the efforts of the Customer Service department to ensure a high level of customer satisfaction while operating within the company's quality, regulatory, and budgetary constraints. The Customer Operations Leader will work seamlessly with other leaders within the company and across Cretex companies to assist in higher-level customer opportunities. Responsibilities Manage, hire, and train personnel through goals, objectives, and performance measures and provide coaching to team members to ensure effective team dynamics and accountability Lead customer service teams while ensuring they are aligned with the cross-functional teams within the company and Cretex Medical Support Customer Service teams with escalations in the areas of production planning, scheduling, material management, procurement, etc. Support Customer Service Teams in generating monthly and annual forecasts and provide updates/revisions to management as requested Support customer development efforts and manage customer relationships and expectations to strengthen customers' loyalty to the company Deepen relationships at all levels between the company and customer contacts Coordinate the involvement of appropriate company personnel, including operations, customer service, sales, quality, engineering, and management to meet customer's expectations in QBRs, meetings and other events For specific accounts, act as a liaison between the company and the Account Managers, Business Development Managers, Customer Service, and Cretex Medical Strategic Account Directors (site visits, QBRs, etc.) Work collaboratively and effectively with peers at sister companies, Account Managers, Business Development Managers, Customer Service, and Cretex Medical Strategic Account Directors Resolve challenging customer issues working with Operations and other departments within the organization, to support all levels within the customer service department Utilize company CRM database including customer pipeline opportunity tracking and reporting Qualifications Bachelor's degree in business or technical field 6 years of Business to Business, technical customer service experience 3 years of managing customer service and/or inside/outside sales Avid networker with a personal network of Medical Device customers, suppliers and thought-leader contacts A team leader who develops unity in a cross-functional team and fosters an honest and high-energy environment that creates a success-orientated spirit Confident and sophisticated communicator and expert negotiator of contracts/pricing, with well-developed writing and presentation skills. General knowledge of Medical Device product development process and terminology (sterilization, validations, change control, etc.) Knowledge of and experience working with ISO-based quality system(s) and FDA regulations Able to travel up to 10% of the time for business purposes Microsoft Office proficiency (Outlook, Word, Excel, PowerPoint, Publisher) Detail-oriented, organized, and able to multitask Analytical thinker with problem-solving ability Collaborative team player in a fast-paced environment Ability to work in a manufacturing environment Desirable Criteria & Qualifications Experience in the medical device industry In-depth understanding of ERP, MRP systems What is it like to work at Cretex Medical? We recognize the contribution of every individual and promote growth, safety and security for all our employees. Cretex Medical values performance and pays competitive wages along with a rich benefit package. We offer a positive work environment with a focus on continuous improvement. Here are some of things that employees have said about working for Cretex Medical: “The culture at Cretex is collaborative. Everyone here is willing to help you whether it is a director, a machinist, or your boss. Everyone is always willing to help you figure out a project and get it done right.” “I would tell potential interns that Cretex is a great company to work for. It has set a high bar for corporate culture as well as the quality of work you can do. I would definitely recommend it.” “I learned that I really like the medical device industry. The importance and the gravity of what we do here is felt by the employees. You can have that passion in your work because you know what you are striving for is to save lives.” We encourage you to explore the many opportunities Cretex Medical can offer you as a valued team member. Pay Range USD $100,900.00 - USD $151,300.00 /Yr. Pay Range Details This pay range reflects the base hourly rate or annual salary for positions within this job grade, based on our market-based pay structures. Actual compensation will depend on factors such as skills, relevant experience, education, internal equity, business needs, and local market conditions. While the full hiring range is shared for transparency, offers are rarely made at the minimum or maximum of the range. Company Benefits Compensation: This is a bonus eligible postion. All Employees: Our 401k retirement savings plan with a company match contribution; onsite health clinics, discretionary holiday bonus program (based on years of service), Cretex University, 24/7 employee assistance program with access to five confidential visits with a licensed counselor at no cost, wellness program with incentives, an employee death benefit, and employee sick and safe leave are available to all Cretex employees. 20+hours: Cretex's medical benefit package includes: comprehensive medical insurance with access to virtual providers; dental insurance (Little Partners Dental benefit covers services 100 percent for children 12 and younger when seen by a Health Partners in network provider); vision insurance; a pre-tax health savings account, healthcare and dependent care pre-tax reimbursement accounts; paid holidays, paid time off; and our discretionary profit sharing program are available to employees working 20+ hours/week. 30+ hours: Parental Leave, accident and critical illness benefits, optional employee, spouse, and child life; short and long term disability; company provided life insurance; and tuition assistance programs are available to employees working 30+ hours per week. (Some benefits are subject to eligibility criteria.) Applicants will receive consideration for employment regardless of their race, color, creed, religion, national origin, sex, sexual orientation, gender identity, disability, age, veteran status, marital status, family status, status with regard to public assistance, or any other protected status as required by law. Our company uses E-Verify to confirm the employment and eligibility of all newly hired employees. To learn more about E-Verify, including your rights and responsibilities, please visit *********************

+ Monday-Friday 8 AM-5 PM is 100% on-site in Winchester, Kentucky. Catalent's Winchester location is the flagship US manufacturing location for large scale oral dose forms, with integrated analytical and development services. With 28 years of expertise in product development, technology transfers and commercial manufacturing, and roots in industry-leading Glatt technology. The Customer Account Manager acts as the primary site contact and liaison to manage a set of assigned customer accounts related to supply of commercialized products and services. The Customer Account Manager is responsible for building and maintaining strong customer relationships and creating a consistent experience while promoting the Catalent brand with guidance as needed from the leadership. **The Role** + Act as primary customer/site contact for assigned accounts. + Will be considered site point of contact for assigned customer accounts and takes ownership for overall facilitation of product supply. + General knowledge and understanding of customer contracts (Supply Agreement/Quality Agreement) including but not limited to firm-zones; purchase order requirements; delivery requirements; limits of liability. + Relays Voice of Customer to leadership, host and facilitates Client meetings, drives actions to closure. + Supports site demand planning and S&OP process for all assigned accounts. + Manages regular communication with internal and external stake holders through team meetings, utilizing tools included but not limited to customer trackers, email, phone calls and ad hoc meetings as necessary, following escalation path when challenges arise. + Interacts with internal personnel as to approach and resolve customer actions/deliverables, pro-actively communicating customer deliverables and driving results. Coordinates with Supply Planning team, Materials team, Quality team, and Warehouse team to ensure on-time delivery of products to customers. + Ensures timely and accurate Invoicing for all product and services delivered to Clients, facilitates timely collection of receivables. + Other duties as assigned. **The Candidate** + Bachelor's degree with 1+ years customer account management, sales or project coordination experience OR HS Diploma / Associate degree with 5+ years customer account management, sales or project coordination experience. + Experience using ERP systems is preferred. + Basic Microsoft Office experience is required. + Knowledge and experience in GMP environment is an advantage + Individuals may be required to sit for extended periods. Specific vision requirements include reading of written documents and use of computer monitor screen frequently. Infrequent lifting overhead reaching less than or equal to 15 lbs. with the ability to potentially be able to lift up to 35 lbs. and push/pull 40 lbs. File/Folder storage with non-repetitive light weight lifting, reaching and forward bending as necessary. Sustained sitting at desk or workstation with use of phones, computers and any other office equipment required for specified position. Static stance/standing as required. **Why You Should Join Catalent** + Several Employee Resource Groups focusing on D&I + Tuition Reimbursement - Let us help you finish your degree or earn a new one! + Generous 401K match + 152 hours accrued PTO + 8 paid holidays **Catalent offers rewarding opportunities to further your career!** Join the global drug development and delivery leader and help us bring over 7,000 life-saving and life-enhancing products to patients around the world. Catalent is an exciting and growing international company where employees work directly with pharma, biopharma and consumer health companies of all sizes to advance new medicines from early development to clinical trials and to the market. Catalent produces more than 70 billion doses per year, and each one will be used by someone who is counting on us. Join us in making a difference. personal initiative. dynamic pace. meaningful work. Visit Catalent Careers (*********************************** to explore career opportunities. Catalent is an Equal Opportunity Employer, including disability and veterans. If you require reasonable accommodation for any part of the application or hiring process due to a disability, you may submit your request by sending an email, and confirming your request for an accommodation and include the job number, title and location to DisabilityAccommodations@catalent.com . This option is reserved for individuals who require accommodation due to a disability. Information received will be processed by a U.S. Catalent employee and then routed to a local recruiter who will provide assistance to ensure appropriate consideration in the application or hiring process. Notice to Agency and Search Firm Representatives: Catalent Pharma Solutions (Catalent) is not accepting unsolicited resumes from agencies and/or search firms for this job posting. Resumes submitted to any Catalent employee by a third party agency and/or search firm without a valid written & signed search agreement, will become the sole property of Catalent. No fee will be paid if a candidate is hired for this position as a result of an unsolicited agency or search firm referral. Thank you. Important Security Notice to U.S. Job Seekers: Catalent NEVER asks candidates to provide any type of payment, bank details, photocopies of identification, social security number or other highly sensitive personal information during the offer process, and we NEVER do so via email or social media. If you receive any such request, DO NOT respond- it is a fraudulent request. Please forward such requests to ***************** for us to investigate with local authorities. California Job Seekers can find our California Job Applicant Notice HERE (*************************************************************************************************************************** .

Monday-Friday 8 AM-5 PM is 100% on-site in Winchester, Kentucky. Catalent's Winchester location is the flagship US manufacturing location for large scale oral dose forms, with integrated analytical and development services. With 28 years of expertise in product development, technology transfers and commercial manufacturing, and roots in industry-leading Glatt technology. The Customer Account Manager acts as the primary site contact and liaison to manage a set of assigned customer accounts related to supply of commercialized products and services. The Customer Account Manager is responsible for building and maintaining strong customer relationships and creating a consistent experience while promoting the Catalent brand with guidance as needed from the leadership. The Role Act as primary customer/site contact for assigned accounts. Will be considered site point of contact for assigned customer accounts and takes ownership for overall facilitation of product supply. General knowledge and understanding of customer contracts (Supply Agreement/Quality Agreement) including but not limited to firm-zones; purchase order requirements; delivery requirements; limits of liability. Relays Voice of Customer to leadership, host and facilitates Client meetings, drives actions to closure. Supports site demand planning and S&OP process for all assigned accounts. Manages regular communication with internal and external stake holders through team meetings, utilizing tools included but not limited to customer trackers, email, phone calls and ad hoc meetings as necessary, following escalation path when challenges arise. Interacts with internal personnel as to approach and resolve customer actions/deliverables, pro-actively communicating customer deliverables and driving results. Coordinates with Supply Planning team, Materials team, Quality team, and Warehouse team to ensure on-time delivery of products to customers. Ensures timely and accurate Invoicing for all product and services delivered to Clients, facilitates timely collection of receivables. Other duties as assigned. The Candidate Bachelor's degree with 1+ years customer account management, sales or project coordination experience OR HS Diploma / Associate degree with 5+ years customer account management, sales or project coordination experience. Experience using ERP systems is preferred. Basic Microsoft Office experience is required. Knowledge and experience in GMP environment is an advantage Individuals may be required to sit for extended periods. Specific vision requirements include reading of written documents and use of computer monitor screen frequently. Infrequent lifting overhead reaching less than or equal to 15 lbs. with the ability to potentially be able to lift up to 35 lbs. and push/pull 40 lbs. File/Folder storage with non-repetitive light weight lifting, reaching and forward bending as necessary. Sustained sitting at desk or workstation with use of phones, computers and any other office equipment required for specified position. Static stance/standing as required. Why You Should Join Catalent Several Employee Resource Groups focusing on D&I Tuition Reimbursement - Let us help you finish your degree or earn a new one! Generous 401K match 152 hours accrued PTO + 8 paid holidays Catalent offers rewarding opportunities to further your career! Join the global drug development and delivery leader and help us bring over 7,000 life-saving and life-enhancing products to patients around the world. Catalent is an exciting and growing international company where employees work directly with pharma, biopharma and consumer health companies of all sizes to advance new medicines from early development to clinical trials and to the market. Catalent produces more than 70 billion doses per year, and each one will be used by someone who is counting on us. Join us in making a difference. personal initiative. dynamic pace. meaningful work. Visit Catalent Careers to explore career opportunities. Catalent is an Equal Opportunity Employer, including disability and veterans. If you require reasonable accommodation for any part of the application or hiring process due to a disability, you may submit your request by sending an email, and confirming your request for an accommodation and include the job number, title and location to DisabilityAccommodations@catalent.com. This option is reserved for individuals who require accommodation due to a disability. Information received will be processed by a U.S. Catalent employee and then routed to a local recruiter who will provide assistance to ensure appropriate consideration in the application or hiring process. Notice to Agency and Search Firm Representatives: Catalent Pharma Solutions (Catalent) is not accepting unsolicited resumes from agencies and/or search firms for this job posting. Resumes submitted to any Catalent employee by a third party agency and/or search firm without a valid written & signed search agreement, will become the sole property of Catalent. No fee will be paid if a candidate is hired for this position as a result of an unsolicited agency or search firm referral. Thank you. Important Security Notice to U.S. Job Seekers: Catalent NEVER asks candidates to provide any type of payment, bank details, photocopies of identification, social security number or other highly sensitive personal information during the offer process, and we NEVER do so via email or social media. If you receive any such request, DO NOT respond- it is a fraudulent request. Please forward such requests to ***************** for us to investigate with local authorities. California Job Seekers can find our California Job Applicant Notice HERE.

as Team Manager HR IT SuccessFactors - Employee Central EMEA (w/m/d) Your Tasks * You will lead and mentor the HR IT team in EMEA, alongside SAP HCM and SuccessFactors professionals including hiring new talent, performing performance reviews and fostering individual development * Furthermore, you will provide leadership and management for the design, development, and support of HR systems in EMEA, ensuring alignment with global IT strategy and delivery of systems to users * Execute the HR technology roadmap by implementing new solutions and enhancing existing systems to optimize Talent Acquisition, Talent Management, and Core HR processes * In additon you will act as the primary point of contact for HR systems-related inquiries and ensure smooth collaboration with HR stakeholders and monitor the 2nd level support for the resepctive SAP modules * Own technical responsibility for local and regional HR systems within EMEA and maintain compliance with IT change management and validation standards. * Partner with global HR IT leadership to maintain configuration standards, manage global-centric projects, and engage vendors for upgrades and strategic alignment Your Profile * Degree in Business Informatics or Business Administration with IT focus, or equivalent IT training with additional qualifications * Extensive experience of personnel management with proven leadership and mentoring skills alongside an independent, careful, and goal-oriented approach to work * Several years of experience with SAP HCM and SuccessFactors modules, including key HR business processes and system configuration * Practical experience in SAP ECC Human Capital Management and knowledge of SAP SuccessFactors Employee Central; Aconso experience is a plus * Strong understanding of HR/Payroll systems, GDPR compliance, and audit requirements; project management and process optimization expertise * Fluent in English and German, with excellent communication, analytical thinking, and ability to work independently and lead teams effectively

At Gilead, we're creating a healthier world for all people. For more than 35 years, we've tackled diseases such as HIV, viral hepatitis, COVID-19 and cancer - working relentlessly to develop therapies that help improve lives and to ensure access to these therapies across the globe. We continue to fight against the world's biggest health challenges, and our mission requires collaboration, determination and a relentless drive to make a difference. Every member of Gilead's team plays a critical role in the discovery and development of life-changing scientific innovations. Our employees are our greatest asset as we work to achieve our bold ambitions, and we're looking for the next wave of passionate and ambitious people ready to make a direct impact. We believe every employee deserves a great leader. People Leaders are the cornerstone to the employee experience at Gilead and Kite. As a people leader now or in the future, you are the key driver in evolving our culture and creating an environment where every employee feels included, developed and empowered to fulfil their aspirations. Join Gilead and help create possible, together. Job Description At Gilead our pursuit of a healthier world for all people has yielded a cure for hepatitis C, revolutionary improvements in HIV treatment and prevention as well as advancements in therapies for viral and inflammatory diseases and certain cancers. We set and achieve bold ambitions in our fight against the world's most devastating diseases, united in our commitment to confronting the largest public health challenges of our day and improving the lives of patients for generations to come. The Manager, Customer Engagement Operations will primarily focus on Ad Boards & Consulting Engagements. This person will support the planning, coordination, and execution of advisory board and consulting engagements across the organization. This role helps build and maintain processes, ensures compliance with internal policies, and partners closely with cross functional teams and external vendors. The ideal candidate brings strong project management skills, curiosity for process improvement, and a willingness to learn in a highly regulated environment. Key Responsibilities Operational Support & Process Management Support the end‑to‑end process for advisory board and consulting engagements (planning, logistics, documentation, close‑out). Maintain and update SOPs, templates, and process documentation, ensuring workflows stay accurate and compliant. Partner with cross‑functional teams to ensure timely reviews, approvals, and information flow. Innovation & Efficiency Contribute to process improvements that streamline operations and enhance efficiency. Identify areas where new tools, templates, or workflows could improve quality or reduce turnaround times. Cross‑Functional Collaboration Work closely with Marketing, Medical, Compliance, Legal, Procurement, Finance, and IT partners to support accurate and compliant execution. Communicate clearly and confidently with internal and external stakeholders, distilling operational details into simple, actionable updates. Vendor & Partner Coordination Support day‑to‑day coordination with external vendors (logistics, med‑comms, production partners). Ensure vendors follow established compliance requirements and provide accurate documentation. Financial & Documentation Management Assist with backend financial processes, including work orders, purchase orders, invoicing, and accrual tracking. Maintain complete and audit‑ready documentation across all engagements. Compliance & Policy Adherence Operate within a compliance‑heavy framework; learn and apply policies related to HCP interactions, FMV, transfer‑of‑value, and documentation standards. Flag issues early and uphold strict adherence to internal and external regulations. Basic Qualifications: 6+ Years with BS/BA OR 4+ Years with MS/MA Preferred Qualifications: 6+ years of experience in pharmaceuticals, healthcare, consulting, operations, project management, or a similar regulated environment. Strong organizational, planning, and project management skills. Excellent written and verbal communication; able to deliver clear, concise messaging. Experience working with cross‑functional teams and/or external vendors. Comfortable managing multiple tasks, timelines, and details with accuracy. Financial process exposure (POs, invoices, accruals) is a plus. Detail‑oriented and comfortable navigating compliance‑driven processes. Strong communicator with the ability to simplify complex information. Proactive problem solver with curiosity for improving workflows. Collaborative teammate who builds trust and works well in a matrixed environment. Adaptable learner who can quickly absorb new systems, policies, and processes. People Leader Accountabilities: •Create Inclusion - knowing the business value of diverse teams, modeling inclusion, and embedding the value of diversity in the way they manage their teams. •Develop Talent - understand the skills, experience, aspirations and potential of their employees and coach them on current performance and future potential. They ensure employees are receiving the feedback and insight needed to grow, develop and realize their purpose. •Empower Teams - connect the team to the organization by aligning goals, purpose, and organizational objectives, and holding them to account. They provide the support needed to remove barriers and connect their team to the broader ecosystem The salary range for this position is: $136,340.00 - $176,440.00. Gilead considers a variety of factors when determining base compensation, including experience, qualifications, and geographic location. These considerations mean actual compensation will vary. This position may also be eligible for a discretionary annual bonus, discretionary stock-based long-term incentives (eligibility may vary based on role), paid time off, and a benefits package. Benefits include company-sponsored medical, dental, vision, and life insurance plans*. For additional benefits information, visit: ****************************************************************** * Eligible employees may participate in benefit plans, subject to the terms and conditions of the applicable plans. For jobs in the United States: Gilead Sciences Inc. is committed to providing equal employment opportunities to all employees and applicants for employment, and is dedicated to fostering an inclusive work environment comprised of diverse perspectives, backgrounds, and experiences. Employment decisions regarding recruitment and selection will be made without discrimination based on race, color, religion, national origin, sex, age, sexual orientation, physical or mental disability, genetic information or characteristic, gender identity and expression, veteran status, or other non-job related characteristics or other prohibited grounds specified in applicable federal, state and local laws. In order to ensure reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Era Veterans' Readjustment Act of 1974, and Title I of the Americans with Disabilities Act of 1990, applicants who require accommodation in the job application process may contact ApplicantAccommodations@gilead.com for assistance. For more information about equal employment opportunity protections, please view the 'Know Your Rights' poster. NOTICE: EMPLOYEE POLYGRAPH PROTECTION ACT YOUR RIGHTS UNDER THE FAMILY AND MEDICAL LEAVE ACT Gilead Sciences will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, (c) consistent with the legal duty to furnish information; or (d) otherwise protected by law. Our environment respects individual differences and recognizes each employee as an integral member of our company. Our workforce reflects these values and celebrates the individuals who make up our growing team. Gilead provides a work environment free of harassment and prohibited conduct. We promote and support individual differences and diversity of thoughts and opinion. For Current Gilead Employees and Contractors: Please apply via the Internal Career Opportunities portal in Workday.

We are a patient-focused brand new Dental practice with a full dedication to quality patient care. We are looking for the right Dental Front Office Manager to maintain dynamic working environment, state of the art technology, and exceptional attention to our patients. As a part of our dental team, you will enjoy a positive, peak performance culture and an environment of success that will enable you to flourish professionally and personally. Duties and Responsibilities of the Dental Front Office Coordinator are to work closely with the doctor and team to assure that all the business aspects of the practice are functioning in an orderly and proficient manner. Qualifications Include: 4 years of experience in Dental as a Front Office Coordinator or Front Office Manager Expert on dental software, PPO billing, treatment planning, and financial arrangements Advanced speaking and presentation abilities Outstanding interpersonal and leadership skills Committed to HIGH quality patient care Qualities the ideal Dental Front Office Coordinator has: A passion about patient care Ability to flourish in a team environment Proactive, energetic and hardworking Self-motivated Strong analytical skills and the ability to make decisions Job Type: Full-time Job Type: Full-time Salary: $20.00 to $25.00 /hour Experience: office management: 1 year (Preferred) We are a patient-focused brand new Dental practice with a full dedication to quality patient care. We are looking for the right Dental Front Office Manager to maintain dynamic working environment, state of the art technology, and exceptional attention to our patients. As a part of our dental team, you will enjoy a positive, peak performance culture and an environment of success that will enable you to flourish professionally and personally. Duties and Responsibilities of the Dental Front Office Coordinator are to work closely with the doctor and team to assure that all the business aspects of the practice are functioning in an orderly and proficient manner. Qualifications Include: 4 years of experience in Dental as a Front Office Coordinator or Front Office Manager Expert on dental software, PPO billing, treatment planning, and financial arrangements Advanced speaking and presentation abilities Outstanding interpersonal and leadership skills Committed to HIGH quality patient care Qualities the ideal Dental Front Office Coordinator has: A passion about patient care Ability to flourish in a team environment Proactive, energetic and hardworking Self-motivated Strong analytical skills and the ability to make decisions Job Type: Full-time Job Type: Full-time Salary: $20.00 to $25.00 /hour Experience: office management: 1 year (Preferred)

Eurofins Scientific is an international life sciences company, providing a unique range of analytical testing services to clients across multiple industries, to make life and our environment safer, healthier and more sustainable. From the food you eat, to the water you drink, to the medicines you rely on, Eurofins laboratories work with the biggest companies in the world to ensure the products they supply are safe, their ingredients are authentic, and labelling is accurate. Eurofins is dedicated to delivering testing services that contribute to the health and safety of society and the planet, and to its corporate responsibility to protect the environment and ensure diversity, equity, and inclusion across the entire network of Eurofins companies. Job Description Eurofins Built Environment Testing is seeking a Client Relationship Specialist to join our Naperville site. Essential Duties and Responsibilities: Collect samples from on-site drop box Unpack and packs shipments and document receipt of sample Organize and record samples Data entry into LIMS Maintenance of the department and lab, including stocking supplies and housekeeping Quick hone and email correspondence with clients Review analytical reports quickly and accurately Scan and send out reports in a timely manner Assist with customer services Handle interactions with walk-in clients Conduct all activities in a safe and efficient manner Perform other duties as assigned Qualifications Education/Experience: Minimum 2-3 years client relationship or customer service experience High school diploma or equivalent, further education in biological or chemical science preferred Experience in a fast pace work environment Lab experience and exposure to environmental industry preferred. Ability and/or Skills: Strong communication and written skills Strong computer knowledge, organizational, and problem-solving skills Ability to work independently and as part of a team, self-motivated, adaptable, and a positive and high energy attitude Handle moderate stress in a fast-paced environment Detail oriented Additional Information This role will be a full time role, first shift (8:30 AM - 5:00 PM) Monday - Friday, with mandatory OT as needed. Pay range starts at $17.75/hr but will be reviewed based on experience. As a Eurofins employee, you will become part of a company that has received national recognition as a great place to work. We offer excellent full-time benefits including comprehensive medical coverage, life and disability insurance, 401(k) with company match, paid holidays, paid time off, and dental and vision options. To learn more about Eurofins, please explore our website ******************* In a fast growing group, successful leaders are frequently being offered increased areas of responsibility (subject to geographic mobility). Eurofins offers international opportunities to strong performers. We support your development! Do you feel you don't match 100% of the requirements? Don't hesitate to apply anyway! Eurofins companies are committed to supporting your career development. We embrace diversity! Eurofins network of companies believe in strength and innovation through diversity, being an Equal Opportunity Employer. We prohibit discrimination against employees or applications based on gender identity and/or expression, race, nationality, age, religion, sexual orientation, disability, and everything else that makes employees of Eurofins companies unique. Sustainability matters to us! We are well on our way to achieving our objective of carbon neutrality by 2025, through a combination of emission reduction and compensation initiatives. We encourage our laboratory leaders to make sustainable changes at their local level, and in addition to their initiatives we also count on our dedicated carbon reduction team to help us to achieve this goal! Eurofins USA Environment Testing is a Disabled and Veteran Equal Employment Opportunity employer.

Patient Support Center Supervisor Department: Patient Support Center / Call Center Reports To: Director Operations FLSA: Exempt The Pharmacies operating hours are 8:00 am - 11:00 pm EST Monday through Friday, and Saturday through Sunday 8:00 am - 8:00 pm EST. Primary Function: The incumbent is responsible for executing program requirements and managing daily workflow. Job Scope and Major Responsibilities: Managing the workflow of their employees and delegating tasks. Hold engaging team meetings and/or one-on-ones routinely with Team Leads. Monitor quality and performance of the team and demonstrate the ability to provide feedback in an effective manner that drives change in behavior and results. Accomplishes staff job results by coaching, counseling, and disciplining employees. Training and onboarding. Work in conjunction with Management Team and the Quality Assurance Team to communicate productivity gaps and quality as it pertains to the program. Interface with programmers as needed to address any system enhancements or difficulties. Creating team schedules and time and attendance management. Setting goals for workers and making sure they comply with the company's policies and procedures. Identify potential training gaps, escalating these to site leadership. Alert site leadership to any potential staff matters, including performance or behavioral issues. Ensuring that business goals, deadlines and performance standards are met Maintain tracking document and crosscheck to ensure platform/tracking document accuracy Attend manufacturer meetings to support ongoing program development Establish effective rapport with other employees, clients, physicians, pharmacies, and clients Adheres at all times to physical, administrative and technical safeguards related to core business when executing job functions. Attendance and is critical. Adhering to company policies and procedures. Possess a professional demeanor, focused on respectful communication, a positive and reliable attitude, and responsible behavior. This includes dressing appropriately, being punctual, maintaining composure, and demonstrating accountability for your actions. Working outside of core business hours may be required. Other duties as assigned. Compliance with the provisions of the Health Insurance Portability and Accountability Act of 1996 and its implementing regulations, as amended (“HIPAA”). Performance Criteria: Success is defined by accurate and timely routing of referrals and reporting as well high levels of customer service. Required Qualifications: New Jersey Office ONLY: Must be registered with the State of New Jersey Board of Pharmacy as a Pharmacy Technician. Nevada Office ONLY: Must have Nevada Pharmacy Technician License. Technician Trainee License, issued by the Nevada State Board of Pharmacy is permitted only for internal candidates striving to obtain their Nevada Pharmacy Technician license. Arizona Office ONLY: Pharmacy Technician License (requires national certification by PTCB or ExCPT), or Technician Trainee License, issued by the Arizona State Board of Pharmacy. Pennsylvania Office ONLY: All onsite employees must have PA Pharmacy Technician License. ALL LOCATIONS: Minimum 3-5 years pharmacy experience. Some previous management experience preferred. Individual must possess exemplary communication, organization, and time management skills. Knowledge of ASPN network capabilities is also preferred. Reliable and consistent attendance is required. Asembia is committed to Equal Employment Opportunity (EEO) and to compliance with all Federal, State and local laws that prohibit employment discrimination on the basis of race, color, age, natural origin, ethnicity, religion, gender, pregnancy, marital status, sexual orientation, gender identity and expression, citizenship, genetic disposition, disability or veteran's status or any other classification protected by State/Federal laws.

Job Description Office Manager - Hospice Job Type: Full-Time | Hourly About Us At Legacy Hospice, we're committed to providing compassionate, high-quality care to patients and families facing life-limiting illnesses. We are seeking a detail-oriented and dependable Office Manager to keep our daily operations running smoothly and support our care team in making a difference every day. What You'll Do As the Office Manager, you will serve as the hub of our hospice branch operations-supporting administrative tasks, managing clinical records, coordinating supply orders, and assisting with payroll and billing functions. Maintain accurate and up-to-date patient records in compliance with regulatory guidelines Manage phone calls, scheduling updates, and interoffice communications Order, track, and maintain medical and office supplies Support clinical staff with documentation needs and data entry Coordinate invoices, billing, and payroll communication with the corporate office Assist with internal audits and compliance tasks Track patient admissions, discharges, and recertification dates Participate in team meetings, trainings, and community outreach events Qualifications High school diploma or equivalent required (Associate's degree preferred) Minimum 2 years of experience in an administrative role, preferably in a healthcare or hospice setting Proficient in Microsoft Office and general office technology (phones, printers, tablets, etc.) Familiarity with healthcare billing, EMRs, or clinical documentation systems a plus Strong organizational and multitasking skills Excellent written and verbal communication skills Ability to handle confidential information professionally Valid driver's license, auto insurance, and reliable transportation Please note: Legacy Hospice is a drug-free workplace. Pre-employment drug screening is required, including testing for marijuana. What We Offer Mission-driven culture focused on patient dignity and compassionate care Competitive pay and benefits Supportive team environment Opportunities for professional growth and development Competitive hourly wage and mileage reimbursement where applicable Apply today to help make a meaningful impact behind the scenes of patient care.

Full-time Description Red Rock Orthodontics is seeking a dedicated and experienced Office Manager to lead our administrative team and support our mission of creating beautiful, confident smiles for patients in the Payson and Spanish Fork communities. Known for our patient-centered care, advanced treatment options (like braces, clear aligners, Damon systems, and more), and welcoming environment, we're looking for a natural leader who is organized, people-oriented, and passionate about driving operational excellence. Website: Red Rock Ortho! Why Join Us? Well-respected family orthodontic practice serving Payson and Spanish Fork, UT with a focus on personalized care and outstanding results. Supportive, collaborative team culture with a strong commitment to patient satisfaction. Modern practice offering advanced orthodontic treatment options and technology. Opportunity to lead, mentor, and make a meaningful impact on practice success. Experience & Key Responsibilities: Oversee day-to-day office operations, ensuring smooth workflow across front desk, scheduling, billing, and administrative teams. Lead, train, and support administrative staff to foster a positive, efficient work environment. Manage patient communication processes, including scheduling, follow-ups, phone inquiries, and overall patient experience. Monitor and optimize office systems and procedures to improve efficiency and service quality. Serve as a primary point of contact for patients with billing questions, insurance coordination, and financial arrangements. Collaborate with clinical leadership to ensure seamless patient flow and alignment of administrative and clinical priorities. Maintain compliance with office policies, HIPAA regulations, and practice standards. Comprehensive Benefits Package: Medical, Dental, Vision, and 401(k) Paid holidays Paid time off Requirements Proven experience in dental or orthodontic office management or similarly complex clinical setting. Strong leadership, organizational, and problem-solving skills. Excellent communication and interpersonal skills, with a patient-first approach. Experience with dental/orthodontic practice management software and common office tools. Knowledge of orthodontic insurance processes and patient billing preferred. Ability to multitask and thrive in a fast-paced practice environment. Team members are expected to uphold the culture outlined in the SDB Handbook, with a focus on our core values and any additional responsibilities as defined Join our team and be part of a practice dedicated to orthodontic excellence and exceptional patient experiences. If you're a proactive leader with a passion for helping patients and staff succeed, we'd love to hear from you!

Job DescriptionDescription: Red Rock Orthodontics is seeking a dedicated and experienced Office Manager to lead our administrative team and support our mission of creating beautiful, confident smiles for patients in the Payson and Spanish Fork communities. Known for our patient-centered care, advanced treatment options (like braces, clear aligners, Damon systems, and more), and welcoming environment, we're looking for a natural leader who is organized, people-oriented, and passionate about driving operational excellence. Website: Red Rock Ortho! Why Join Us? Well-respected family orthodontic practice serving Payson and Spanish Fork, UT with a focus on personalized care and outstanding results. Supportive, collaborative team culture with a strong commitment to patient satisfaction. Modern practice offering advanced orthodontic treatment options and technology. Opportunity to lead, mentor, and make a meaningful impact on practice success. Experience & Key Responsibilities: Oversee day-to-day office operations, ensuring smooth workflow across front desk, scheduling, billing, and administrative teams. Lead, train, and support administrative staff to foster a positive, efficient work environment. Manage patient communication processes, including scheduling, follow-ups, phone inquiries, and overall patient experience. Monitor and optimize office systems and procedures to improve efficiency and service quality. Serve as a primary point of contact for patients with billing questions, insurance coordination, and financial arrangements. Collaborate with clinical leadership to ensure seamless patient flow and alignment of administrative and clinical priorities. Maintain compliance with office policies, HIPAA regulations, and practice standards. Comprehensive Benefits Package: Medical, Dental, Vision, and 401(k) Paid holidays Paid time off Requirements: Proven experience in dental or orthodontic office management or similarly complex clinical setting. Strong leadership, organizational, and problem-solving skills. Excellent communication and interpersonal skills, with a patient-first approach. Experience with dental/orthodontic practice management software and common office tools. Knowledge of orthodontic insurance processes and patient billing preferred. Ability to multitask and thrive in a fast-paced practice environment. Team members are expected to uphold the culture outlined in the SDB Handbook, with a focus on our core values and any additional responsibilities as defined Join our team and be part of a practice dedicated to orthodontic excellence and exceptional patient experiences. If you're a proactive leader with a passion for helping patients and staff succeed, we'd love to hear from you!