Business Operations Associate jobs at JPMorgan Chase & Co. - 28 jobs

JobID: 210689130 JobSchedule: Full time JobShift: : Ready to transform data into impactful insights? Join us as a Quantitative Analytics Associate and make your mark with our dynamic team! Dive into data analysis, support diverse Lines of Businesses such as Auto Finance and Business Banking and drive strategic decision while advancing your career. With highly supportive leadership and programs to foster growth and career mobility, your skills and capabilities can increase and be fine-tuned to make you more agile and versatile in reaching your career potential. As a Quant Analytics Associate- Regulatory Operations in Remediations & Corrections, you will be crucial in identifying, classifying, and resolving customer impacts stemming from business process or operational disruptions at JPMorganChase. You will address affected customers by recalculating and crediting finance charges, fees, and processing account adjustments to rectify account issues. To succeed, you must be highly motivated, analytical, detail-oriented, and an outstanding problem solver who takes pride in managing customer issues comprehensively and delivering exceptional service. Job responsibilities * Collaborate with key stakeholders across the firm to understand case contexts and translate high-level requirements into detailed analytic steps. * Query databases and manipulate data to identify correction populations, analyze financials, and create execution files using account, customer, and transaction-level data. * Ensure accuracy in analytics by maintaining attention to detail and supporting the independent validation team with case requirements and code review. * Automate repetitive analytics steps across cases using SAS macros and other relevant tools. * Develop and apply analytics skills to deliver best-in-class solutions for customer issue treatment. Required qualifications, capabilities, and skills * Demonstrated ability to conduct data analysis with a focus on uncovering patterns and providing insightful reporting and capability to learn and work with tools such as SAS, SQL, Python, or R. * Strong analytical and problem-solving skills with demonstrated ability to manage complex customer issues. * Excellent attention to detail and commitment to accuracy. * Ability to communicate complex findings clearly to both technical and non-technical stakeholders. * Experience working in a fast-paced, deadline-driven environment and ability to work collaboratively across multiple teams and lines of business. * High level of motivation and initiative and strong organizational and time management skills. * Commitment to delivering exceptional customer service. Preferred qualifications, capabilities, and skills * Bachelor's degree in a quantitative discipline (Mathematics, Statistics, Physics, Engineering, Economics, Finance or related fields) * Proficiency in data analysis tools and techniques (e.g., SAS, SQL, Python, R).

Due to the amazing growth and future projections of the Navigator Platform and the need to invest in ICONIC service for our valuable dealer partners, we are looking to backfill an open Principal Coordinator role. We are offering eligible agents an opportunity to become part of the Dealer Advocacy Team. A Dealer Advocacy Team Principal Coordinator manages inventory and activation escalations, aging cases, SLAs, and product/process roadblocks and improvements. **Responsibilities:** + Execute end to end Escalation management - investigate issues and apply root cause analysis (5 whys) and sound judgment to detect and mitigate product defects, dealer dissatisfaction, and follow through with areas of improvement + Respond promptly and professionally to internal and external customers + Perform pilot testing and active feedback for new business initiatives and updates + Apply effective time management skills to manage daily workload and escalations through effective Slack channel and email management, Tableau dashboard/s monitoring/action cycle, collaboration with peers/product/tech. + Utilize all available resources and P&P for executing effective onboarding and servicing across all case and task types + Establish and foster relationships with EDS vendors - web hosts and inventory aggregators + Investigate issues and apply root cause analysis (5 whys) and sound judgment to detect and mitigate product defects, dealer dissatisfaction, and follow through with areas of improvement + Exercise exceptional communication skills to optimize each contact with sales, external vendors, and dealer partners + Responsible for continuous improvement of job knowledge by exercising active listening and engagement + Establish and ensure compliance with departmental standards and processes to increase production and accommodate work volumes toward enhanced customer satisfaction + Participate in special projects and ad hoc requests as needed + Participate in and own daily team responsibilities **Work from Home Technology Requirements** + Secure home office environment that is free from background noise and distractions + Reliable private internet connection that is not supplied via cellular data or hotspot is required + A private network that is password protected where you have ownership or line of site sight to every device on the network + Internet service must be provided by Cable or Fiber Internet Service Providers (ISP) + Hotspots and satellite services are prohibited and do not meet performance criteria required for optimal agent/customer interactions + ISP download speeds on VPN must be at least 5Mbps, with 10+ Mbps preferred + To validate ISP speeds from a Chrome browser, go to *************** type Speed Test and run from the Google landing page + Both Hardwire and WiFi internet connections are acceptable as long as speed and security requirements are met Capital One reserves the right to request proof of internet provider, speed and service package from the associate. Requirements are subject to change, as new systems and technology is delivered. Capital One reserves the right to modify internet service requirements with sixty (60) days notice. Internet Service Provider specs can change by provider and location within the US. If you are experiencing consistent issues with internet stability Capital One reserves the right to ask the agent to upgrade internet service to ensure a good customer experience. **Work from Home Location Requirements** This role is 100% work from home. We are unable to consider applicants who do not meet the required Capital One Work at Home compatible internet access or who live in the states of California, Hawaii, or US territories. Work from home U.S. based associates are not permitted to work internationally, outside of the continental United States (i.e. Hawaii or U.S. Territories), or California. **Job Level:** **Principal Coordinator** **Basic Qualifications:** + High School Diploma, GED, or Equivalent Certification + At least 3 years of Customer service or Call Center experience + At least 2 years of experience in auto finance + At least 1 year of experience using Google Suite or Microsoft Office **Preferred Qualifications:** + At least 3 years of experience in auto finance + At least 2 years of experience in Process Management + PMP, Lean, Agile or Six Sigma certification **At this time, Capital One will not sponsor a new applicant for employment authorization for this position.** The minimum and maximum full-time annual salaries for this role are listed below, by location. Please note that this salary information is solely for candidates hired to perform work within one of these locations, and refers to the amount Capital One is willing to pay at the time of this posting. Salaries for part-time roles will be prorated based upon the agreed upon number of hours to be regularly worked. Remote (Regardless of Location): $56,800 - $64,800 for Principal Ops Prod Coor Plano, TX: $56,800 - $64,800 for Principal Ops Prod Coor Candidates hired to work in other locations will be subject to the pay range associated with that location, and the actual annualized salary amount offered to any candidate at the time of hire will be reflected solely in the candidate's offer letter. Capital One offers a comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being. Learn more at the Capital One Careers website (******************************************* . Eligibility varies based on full or part-time status, exempt or non-exempt status, and management level. This role is expected to accept applications for a minimum of 5 business days. No agencies please. Capital One is an equal opportunity employer (EOE, including disability/vet) committed to non-discrimination in compliance with applicable federal, state, and local laws. Capital One promotes a drug-free workplace. Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries, including, to the extent applicable, Article 23-A of the New York Correction Law; San Francisco, California Police Code Article 49, Sections 4901-4920; New York City's Fair Chance Act; Philadelphia's Fair Criminal Records Screening Act; and other applicable federal, state, and local laws and regulations regarding criminal background inquiries. If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation, please contact Capital One Recruiting at ************** or via email at RecruitingAccommodation@capitalone.com . All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations. For technical support or questions about Capital One's recruiting process, please send an email to ********************** Capital One does not provide, endorse nor guarantee and is not liable for third-party products, services, educational tools or other information available through this site. Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC).

Due to the amazing growth and future projections of the Navigator Platform and the need to invest in ICONIC service for our valuable dealer partners, we are looking to backfill an open Principal Coordinator role. We are offering eligible agents an opportunity to become part of the Dealer Advocacy Team. A Dealer Advocacy Team Principal Coordinator manages inventory and activation escalations, aging cases, SLAs, and product/process roadblocks and improvements. **Responsibilities:** + Execute end to end Escalation management - investigate issues and apply root cause analysis (5 whys) and sound judgment to detect and mitigate product defects, dealer dissatisfaction, and follow through with areas of improvement + Respond promptly and professionally to internal and external customers + Perform pilot testing and active feedback for new business initiatives and updates + Apply effective time management skills to manage daily workload and escalations through effective Slack channel and email management, Tableau dashboard/s monitoring/action cycle, collaboration with peers/product/tech. + Utilize all available resources and P&P for executing effective onboarding and servicing across all case and task types + Establish and foster relationships with EDS vendors - web hosts and inventory aggregators + Investigate issues and apply root cause analysis (5 whys) and sound judgment to detect and mitigate product defects, dealer dissatisfaction, and follow through with areas of improvement + Exercise exceptional communication skills to optimize each contact with sales, external vendors, and dealer partners + Responsible for continuous improvement of job knowledge by exercising active listening and engagement + Establish and ensure compliance with departmental standards and processes to increase production and accommodate work volumes toward enhanced customer satisfaction + Participate in special projects and ad hoc requests as needed + Participate in and own daily team responsibilities **Work from Home Technology Requirements** + Secure home office environment that is free from background noise and distractions + Reliable private internet connection that is not supplied via cellular data or hotspot is required + A private network that is password protected where you have ownership or line of site sight to every device on the network + Internet service must be provided by Cable or Fiber Internet Service Providers (ISP) + Hotspots and satellite services are prohibited and do not meet performance criteria required for optimal agent/customer interactions + ISP download speeds on VPN must be at least 5Mbps, with 10+ Mbps preferred + To validate ISP speeds from a Chrome browser, go to *************** type Speed Test and run from the Google landing page + Both Hardwire and WiFi internet connections are acceptable as long as speed and security requirements are met Capital One reserves the right to request proof of internet provider, speed and service package from the associate. Requirements are subject to change, as new systems and technology is delivered. Capital One reserves the right to modify internet service requirements with sixty (60) days notice. Internet Service Provider specs can change by provider and location within the US. If you are experiencing consistent issues with internet stability Capital One reserves the right to ask the agent to upgrade internet service to ensure a good customer experience. **Work from Home Location Requirements** This role is 100% work from home. We are unable to consider applicants who do not meet the required Capital One Work at Home compatible internet access or who live in the states of California, Hawaii, or US territories. Work from home U.S. based associates are not permitted to work internationally, outside of the continental United States (i.e. Hawaii or U.S. Territories), or California. **Job Level:** **Principal Coordinator** **Basic Qualifications:** + High School Diploma, GED, or Equivalent Certification + At least 3 years of Customer service or Call Center experience + At least 2 years of experience in auto finance + At least 1 year of experience using Google Suite or Microsoft Office **Preferred Qualifications:** + At least 3 years of experience in auto finance + At least 2 years of experience in Process Management + PMP, Lean, Agile or Six Sigma certification **At this time, Capital One will not sponsor a new applicant for employment authorization for this position.** The minimum and maximum full-time annual salaries for this role are listed below, by location. Please note that this salary information is solely for candidates hired to perform work within one of these locations, and refers to the amount Capital One is willing to pay at the time of this posting. Salaries for part-time roles will be prorated based upon the agreed upon number of hours to be regularly worked. Remote (Regardless of Location): $56,800 - $64,800 for Principal Ops Prod Coor Plano, TX: $56,800 - $64,800 for Principal Ops Prod Coor Candidates hired to work in other locations will be subject to the pay range associated with that location, and the actual annualized salary amount offered to any candidate at the time of hire will be reflected solely in the candidate's offer letter. Capital One offers a comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being. Learn more at the Capital One Careers website (******************************************* . Eligibility varies based on full or part-time status, exempt or non-exempt status, and management level. This role is expected to accept applications for a minimum of 5 business days. No agencies please. Capital One is an equal opportunity employer (EOE, including disability/vet) committed to non-discrimination in compliance with applicable federal, state, and local laws. Capital One promotes a drug-free workplace. Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries, including, to the extent applicable, Article 23-A of the New York Correction Law; San Francisco, California Police Code Article 49, Sections 4901-4920; New York City's Fair Chance Act; Philadelphia's Fair Criminal Records Screening Act; and other applicable federal, state, and local laws and regulations regarding criminal background inquiries. If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation, please contact Capital One Recruiting at ************** or via email at RecruitingAccommodation@capitalone.com . All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations. For technical support or questions about Capital One's recruiting process, please send an email to ********************** Capital One does not provide, endorse nor guarantee and is not liable for third-party products, services, educational tools or other information available through this site. Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC).

Due to the amazing growth and future projections of the Navigator Platform and the need to invest in ICONIC service for our valuable dealer partners, we are looking to backfill an open Principal Coordinator role. We are offering eligible agents an opportunity to become part of the Dealer Advocacy Team. A Dealer Advocacy Team Principal Coordinator manages inventory and activation escalations, aging cases, SLAs, and product/process roadblocks and improvements. Responsibilities: Execute end to end Escalation management - investigate issues and apply root cause analysis (5 whys) and sound judgment to detect and mitigate product defects, dealer dissatisfaction, and follow through with areas of improvement Respond promptly and professionally to internal and external customers Perform pilot testing and active feedback for new business initiatives and updates Apply effective time management skills to manage daily workload and escalations through effective Slack channel and email management, Tableau dashboard/s monitoring/action cycle, collaboration with peers/product/tech. Utilize all available resources and P&P for executing effective onboarding and servicing across all case and task types Establish and foster relationships with EDS vendors - web hosts and inventory aggregators Investigate issues and apply root cause analysis (5 whys) and sound judgment to detect and mitigate product defects, dealer dissatisfaction, and follow through with areas of improvement Exercise exceptional communication skills to optimize each contact with sales, external vendors, and dealer partners Responsible for continuous improvement of job knowledge by exercising active listening and engagement Establish and ensure compliance with departmental standards and processes to increase production and accommodate work volumes toward enhanced customer satisfaction Participate in special projects and ad hoc requests as needed Participate in and own daily team responsibilities Work from Home Technology Requirements Secure home office environment that is free from background noise and distractions Reliable private internet connection that is not supplied via cellular data or hotspot is required A private network that is password protected where you have ownership or line of site sight to every device on the network Internet service must be provided by Cable or Fiber Internet Service Providers (ISP) Hotspots and satellite services are prohibited and do not meet performance criteria required for optimal agent/customer interactions ISP download speeds on VPN must be at least 5Mbps, with 10+ Mbps preferred To validate ISP speeds from a Chrome browser, go to *************** type Speed Test and run from the Google landing page Both Hardwire and WiFi internet connections are acceptable as long as speed and security requirements are met Capital One reserves the right to request proof of internet provider, speed and service package from the associate. Requirements are subject to change, as new systems and technology is delivered. Capital One reserves the right to modify internet service requirements with sixty (60) days notice. Internet Service Provider specs can change by provider and location within the US. If you are experiencing consistent issues with internet stability Capital One reserves the right to ask the agent to upgrade internet service to ensure a good customer experience. Work from Home Location Requirements This role is 100% work from home. We are unable to consider applicants who do not meet the required Capital One Work at Home compatible internet access or who live in the states of California, Hawaii, or US territories. Work from home U.S. based associates are not permitted to work internationally, outside of the continental United States (i.e. Hawaii or U.S. Territories), or California. Job Level: Principal Coordinator Basic Qualifications: High School Diploma, GED, or Equivalent Certification At least 3 years of Customer service or Call Center experience At least 2 years of experience in auto finance At least 1 year of experience using Google Suite or Microsoft Office Preferred Qualifications: At least 3 years of experience in auto finance At least 2 years of experience in Process Management PMP, Lean, Agile or Six Sigma certification At this time, Capital One will not sponsor a new applicant for employment authorization for this position. The minimum and maximum full-time annual salaries for this role are listed below, by location. Please note that this salary information is solely for candidates hired to perform work within one of these locations, and refers to the amount Capital One is willing to pay at the time of this posting. Salaries for part-time roles will be prorated based upon the agreed upon number of hours to be regularly worked. Remote (Regardless of Location): $56,800 - $64,800 for Principal Ops Prod Coor Plano, TX: $56,800 - $64,800 for Principal Ops Prod Coor Candidates hired to work in other locations will be subject to the pay range associated with that location, and the actual annualized salary amount offered to any candidate at the time of hire will be reflected solely in the candidate's offer letter. Capital One offers a comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being. Learn more at the Capital One Careers website. Eligibility varies based on full or part-time status, exempt or non-exempt status, and management level. This role is expected to accept applications for a minimum of 5 business days.No agencies please. Capital One is an equal opportunity employer (EOE, including disability/vet) committed to non-discrimination in compliance with applicable federal, state, and local laws. Capital One promotes a drug-free workplace. Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries, including, to the extent applicable, Article 23-A of the New York Correction Law; San Francisco, California Police Code Article 49, Sections 4901-4920; New York City's Fair Chance Act; Philadelphia's Fair Criminal Records Screening Act; and other applicable federal, state, and local laws and regulations regarding criminal background inquiries. If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation, please contact Capital One Recruiting at ************** or via email at RecruitingAccommodation@capitalone.com. All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations. For technical support or questions about Capital One's recruiting process, please send an email to ********************** Capital One does not provide, endorse nor guarantee and is not liable for third-party products, services, educational tools or other information available through this site. Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC).

Ready to transform data into impactful insights? Join us as a Quantitative Analytics Associate and make your mark with our dynamic team! Dive into data analysis, support diverse Lines of Businesses such as Auto Finance and Business Banking and drive strategic decision while advancing your career. With highly supportive leadership and programs to foster growth and career mobility, your skills and capabilities can increase and be fine-tuned to make you more agile and versatile in reaching your career potential. As a Quant Analytics Associate- Regulatory Operations in Remediations & Corrections, you will be crucial in identifying, classifying, and resolving customer impacts stemming from business process or operational disruptions at JPMorganChase. You will address affected customers by recalculating and crediting finance charges, fees, and processing account adjustments to rectify account issues. To succeed, you must be highly motivated, analytical, detail-oriented, and an outstanding problem solver who takes pride in managing customer issues comprehensively and delivering exceptional service. **Job responsibilities** + Collaborate with key stakeholders across the firm to understand case contexts and translate high-level requirements into detailed analytic steps. + Query databases and manipulate data to identify correction populations, analyze financials, and create execution files using account, customer, and transaction-level data. + Ensure accuracy in analytics by maintaining attention to detail and supporting the independent validation team with case requirements and code review. + Automate repetitive analytics steps across cases using SAS macros and other relevant tools. + Develop and apply analytics skills to deliver best-in-class solutions for customer issue treatment. **Required qualifications, capabilities, and skills** + Demonstrated ability to conduct data analysis with a focus on uncovering patterns and providing insightful reporting and capability to learn and work with tools such as SAS, SQL, Python, or R. + Strong analytical and problem-solving skills with demonstrated ability to manage complex customer issues. + Excellent attention to detail and commitment to accuracy. + Ability to communicate complex findings clearly to both technical and non-technical stakeholders. + Experience working in a fast-paced, deadline-driven environment and ability to work collaboratively across multiple teams and lines of business. + High level of motivation and initiative and strong organizational and time management skills. + Commitment to delivering exceptional customer service. **Preferred qualifications, capabilities, and skills** + Bachelor's degree in a quantitative discipline (Mathematics, Statistics, Physics, Engineering, Economics, Finance or related fields) + Proficiency in data analysis tools and techniques (e.g., SAS, SQL, Python, R). Chase is a leading financial services firm, helping nearly half of America's households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs. We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process. We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation. Equal Opportunity Employer/Disability/Veterans

The Analyst, Portfolio Management is an individual contributor responsible for supporting the Portfolio Management team in their financial analysis and preparation of underwriting documents to support multimillion-dollar corporate credit requests that grow funded assets and Key's client base, while maintaining asset quality within a moderate risk profile. These requests include obtaining initial approval for new credit exposure (e.g., revolving credit facilities, term loans, leases, foreign exchange products, derivatives products, and other ancillary products) and amendments to existing exposure. As part of the first line of defense, the Analyst also assists the team with ongoing credit monitoring and risk rating of corporate clients and gathering and supporting the review of legal documentation. Essential Functions Conduct in-depth analysis and research on issuers and borrowers across various sectors through close, in-office collaboration with team members and access to on-site resources. Gather and analyze relevant financial data for clients or prospects, including spreading financial statements and/or collaborating with third party vendor to ensure accuracy of financial spreads statements, analyzing historical performance, accurately calculating credit metrics, and supporting the identification of risks, mitigants and determination of creditworthiness. Model future financial performance of clients and prospects, including downside scenarios. Prepare credit underwriting documents identifying credit risks and mitigants, industry concerns, market share trends, financial trends, and other pertinent credit issues. Ensure compliance with all regulations. Participate in the approval process for lending commitments, amendments, waivers, and consents, including providing monitoring and reporting. Support PM teammates as needed with the review and maintenance of necessary legal documentation including credit agreements, guarantees, security pledges, and collateral documentation to ensure that the documentation correctly reflects approval from credit. Perform ongoing monitoring of financial performance and covenant compliance, supporting the accuracy and timeliness of risk rating changes. Ensure data integrity in Key's systems and reporting. Identify potential credit concerns and escalate to PM deal team as appropriate to support and/or improve the bank's credit position. Participate and attend management presentations, bank meeting and site visits as appropriate to support the monitoring of business conditions and creditworthiness. Performs other duties as assigned; duties, responsibilities and/or activities may change or new ones may be assigned at any time with or without notice Complies with all KeyBank policies and procedures, including without limitation, acting professionally at all times, conducting business ethically, avoiding conflicts of interest, and acting in the best interests of Key's clients and Key. Education Bachelor's Degree or equivalent work experience in finance, accounting, economics and/or business (required) Work Experience Experience in financial analysis, borrower analysis, and preparation of credit write-ups (required) Experience in capital markets analysis (required) Skills Proficiency in modeling financial performance and conducting financial and/or borrower analysis. Competent with Microsoft Office and the ability to learn and effectively utilize other technology applications. Ability to gather relevant research, analyze data, and synthesize information to draw conclusions and produce insights. Foundational understanding of banking and investment banking products and services. Effective presentation and communication skills, with the ability to collaboratively make an impact. Ability to plan, multi-task, manage time effectively, and lead work independently at times, with supervision of senior team members. Experience preparing credit write-ups, underwriting documents, and/or capital markets analysis. Knowledge of credit metrics, risks, and mitigants. Excellent documentation and record-keeping skills. Familiarity with relevant regulations. Effectively working with others to reach a shared goal. Consistently displaying a willingness to shoulder a fair share of the workload in addition to helping others meet their objectives. Consistently taking ownership of one's actions, decisions, and performance, and being responsible for achieving the agreed-upon outcomes. Core Competencies All KeyBank employees are expected to demonstrate Key's Values and abide by Key's Code of Conduct. Physical Demands General Office - Prolonged sitting, ability to communicate face to face in person or on the phone with teammates and clients, frequent use of PC/laptop, occasional lifting/pushing/pulling of backpacks, computer bags up to 10 lbs. Travel Occasional travel to include overnight stay. COMPENSATION AND BENEFITS This position is eligible to earn a base salary in the range of $63,000.00 - $96,000.00 annually. Placement within the pay range may differ based upon various factors, including but not limited to skills, experience and geographic location. Compensation for this role also includes eligibility for incentive compensation which may include production, commission, and/or discretionary incentives. Please click here for a list of benefits for which this position is eligible. Key has implemented an approach to employee workspaces which prioritizes in-office presence, while providing flexible options in circumstances where roles can be performed effectively in a mobile environment. Job Posting Expiration Date: 02/27/2026 KeyCorp is an Equal Opportunity Employer committed to sustaining an inclusive culture. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, genetic information, pregnancy, disability, veteran status or any other characteristic protected by law. Qualified individuals with disabilities or disabled veterans who are unable or limited in their ability to apply on this site may request reasonable accommodations by emailing HR_**********************. #LI-Hybrid

JobID: 210682754 JobSchedule: Full time JobShift: Day : Elevate your career with us as a Vendor Management Analyst, where your efforts will shape the future of Chase Card Recovery. Join a dynamic team that values integrity, respect, and innovation, offering you opportunities for growth and development. Job Summary: As a Vendor Management Analyst within our Chase Card Recovery team, you will play a crucial role in managing vendor relationships and ensuring operational excellence. You will collaborate with internal and external partners to drive strategic changes and improve performance metrics. Your work will directly impact our customer experience and risk management outcomes. In this role, you will design and implement tools and procedures to track and measure key performance indicators. You will also conduct on-site reviews of law firms and provide meaningful feedback to stakeholders. Your contributions will help us maintain a strong control environment and achieve our business goals. Job Responsibilities: * Monitor day-to-day business results for assigned vendors. * Demonstrate exceptional judgment and communication skills. * Lead compliance-related audit activities. * Manage projects to meet critical deadlines. * Own the vendor communication process. * Consult with business partners to establish clear requirements. * Identify emerging trends and propose solutions. * Establish and maintain partnerships with external groups. * Travel for on-site reviews approximately 10%-20% of the time. Required Qualifications, Capabilities, and Skills: * Three years of business operations experience in Collection Litigations. * Outstanding written and verbal communication skills. * Strong task and priority management skills. * Ability to drive issue resolution in a fast-paced environment. * Analytic mindset with clear and persuasive presentation skills. * Detail-oriented with excellent time management skills. * Experience in analyzing and improving business processes. * Ability to monitor and analyze vendor performance data. * Bachelor's Degree or equivalent work experience. Preferred Qualifications, Capabilities, and Skills: * Programming skills/aptitude is desirable. Additional Information: * This role requires working in the office five days a week. * Relocation assistance is not available for the role. * Role is not eligible for H1B or immigration sponsorship. FEDERAL DEPOSIT INSURANCE ACT: This position is subject to Section 19 of the Federal Deposit Insurance Act. As such, an employment offer for this position is contingent on JPMorgan Chase's review of criminal conviction history, including pretrial diversions or program entries.

Why USAA? At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the #1 choice for the military community and their families. Embrace a fulfilling career at USAA, where our core values - honesty, integrity, loyalty and service - define how we treat each other and our members. Be part of what truly makes us special and impactful. The Opportunity We are seeking a dedicated Business Risk and Controls Advisor Lead who will be responsible to promote risk-awareness and the overall effectiveness of risk and compliance management programs, risk analytics and operations in the business. This role will partner and collaborate with Compliance and Risk Management, as well as Business Operations, IT, Audit Services, and Regulators to support risk and compliance-based initiatives. Responsible for supporting business leader adherence to the established risk framework and ongoing supervision of business controls; including, risk and control self-assessments, identification and evaluation of control effectiveness, identifying control failures, facilitating risk and compliance remediation, internal and external audits and regulatory exams, and monitoring of the first line of defense to minimize risk exposures and strengthen the overall control environment. Manages risk assessment data and uses critical thinking to identify key data-driven insights tied to first line of defense We offer a flexible work environment that requires an individual to be in the office 4 days per week. This position will be based on the San Antonio, TX. campus. Relocation assistance is not available for this position. What you'll do: Directs and oversees multiple initiatives in support of risk and/or regulatory compliance related initiatives including but not limited to: oversight of procedures/process, accurate regulatory reporting and filing, document governance, risk control self-assessments, procedure governance, control design, new product controls, CoSA Third Party Governance, or quality governance. Applies a holistic understanding of risk and regulatory compliance to includes business strategies and solutions. Responsible for first line of defense data analysis, report preparation and trend analysis, utilizing business intelligence tools. Designs solutions for unanswered business questions and anticipates future business needs. Directs, organizes and oversees action plans designed to enhance governance practices in alignment with risk and compliance frameworks. Influences and develops innovative solutions to mitigate risk and prevent risk exposures which result in significant business impacts. Manages the most complex projects involving cross-functional areas within the first line of defense. Defines and outlines new approaches to problem resolution and leads project team from concept through implementation. Advises senior management on the status of their control environment related to risk identification and control weaknesses. Identifies critical areas to monitor and escalates issues and findings to appropriate stakeholders. Serves as a primary resource to cross functional team members and advises on risk mitigation opportunities. Stays informed of changes to the regulatory environment to ensure proper compliance with processes and requirements are followed. Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures. What you have: Bachelor's degree OR 4 years of related experience (in addition to the minimum years of experience required) may be substituted in lieu of degree. (Total of 16 years of experience without bachelor's degree) 8 years of experience supporting risk-related, compliance related, or business control design activities; OR 8 years of experience in a relevant quantitative discipline; OR Advanced degree or designation in a risk management or quantitative discipline, and 6 years of experience supporting risk-related, and/or compliance-related, or business control design activities; OR PhD in a risk management or quantitative discipline, and 4 years of experience supporting risk-related, and/or compliance-related, or business control design activities. What sets you apart: US military experience through military service or a military spouse/domestic partner Expertise in the applicability of Life, Annuities, and Investment regulation to support analysis and implementation when regulatory changes, enactments of new or amended legislation, production of rules by regulatory bodies, or guidance regarding laws or rules which could impact Line of Business processes. Experience in compliance and risk management programs supporting Life, annuities, and investment products. Life, annuities, and investment related licenses. Experience overseeing and supporting multiple strategic projects through all project stages, planning, execution, monitoring and closure. Compensation range: The salary range for this position is: $127,310 - $229,160 USAA does not provide visa sponsorship for this role. Please do not apply for this role if at any time (now or in the future) you will need immigration support (i.e., H-1B, TN, STEM OPT Training Plans, etc.). Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location. Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors. The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job. Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals. For more details on our outstanding benefits, visit our benefits page on USAAjobs.com. Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting. USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

JobID: 210685297 JobSchedule: Full time JobShift: Day Base Pay/Salary: Elgin,IL $76,950.00-$110,500.00 The Consumer Feedback & Communications Group (CFCG) at JPMorganChase offers an exceptional opportunity to grow your career in a supportive environment that fosters development and mobility. Here, you can enhance your skills and become more agile and versatile as you reach your career potential. As a Business Analysis Associate II within JPMorganChase's Consumer Feedback & Communications Group (CFCG), you will engage with all organizational levels to support communications and translation activities. You will be responsible for writing and translating business communications, documents, and materials in Mandarin, ensuring clarity, accuracy, and cultural relevance. You will also manage the intake and workflow of translation requests, coordinate updates to business processes, and help monitor key performance indicators and emerging issues. Additionally, you will gain in-depth process knowledge of each CFCG function, provide cross-functional insights, and help identify opportunities, gaps, and issues to support risk mitigation and continuous improvement. With supportive leadership and a collaborative team, you will have the chance to make a meaningful impact while advancing your career. Job responsibilities * Analyze and interpret complex data sets from varied sources, utilizing advanced data analytics skills to uncover patterns and provide insightful reporting in support of operational and strategic initiatives. * Develop and implement automation strategies, leveraging systems architecture knowledge to optimize processes and drive efficiency within the department. * Coordinate cross-functional collaboration, working effectively with diverse teams across the organization to align efforts, share knowledge, and drive the successful implementation of business strategies. * Utilize strategic thinking to evaluate potential scenarios, assess risks, and make informed decisions that have a direct impact on departmental outcomes. * Provide coaching to team members, empowering them to take ownership of their work while ensuring objectives are met efficiently and effectively. Required qualifications, capabilities, and skills * Fluent in English and Chinese (Mandarin), including writing, speaking, and translating * Demonstrated ability to conduct data analysis with a focus on uncovering patterns and providing insightful reporting, showcasing expertise equivalent to 3+ years of experience. * Demonstrated proficiency in developing and implementing automation strategies, with a strong understanding of systems architecture. * Proven ability to coordinate cross-functional collaboration, with experience in working with diverse teams across an organization. * Advanced strategic thinking skills, with a track record of evaluating potential scenarios, assessing risks, and making informed decisions. * Experience in providing coaching and delegation to team members, with a focus on empowering individuals and ensuring efficient achievement of objectives. * Provide quality service to customers through continuous communication. * Understand software delivery lifecycle and have skills in industry standard methodologies and related tasks. Preferred qualifications, capabilities, and skills * Capability to leverage artificial intelligence and AI tools to enhance data analysis, uncover business trends, and provide actionable insights for strategic decision-making. * Proficiency in implementing automation solutions to streamline business processes and improve operational efficiency. * Expertise in applying customer service and conflict management skills to understand client needs, resolve stakeholder issues, and facilitate effective collaboration. * Ability to craft clear and effective prompt writing to guide data analysis and ensure consistent outcomes. * Ability to contribute to a collaborative work environment by sharing knowledge and supporting team initiatives. * Competence in technology/process release management, with proficiency in using software applications, digital platforms, and other technological tools to solve problems and improve processes. To be eligible for this position, you must be authorized to work in the United States. We do not offer any type of employment-based immigration sponsorship for this position. Likewise, JPMorganChase will not provide any assistance or sign any documentation in support of any other form of immigration sponsorship or benefit including optional practical training (OPT) or curricular practical training (CPT) or support of transfers.

JobID: 210681820 JobSchedule: Full time JobShift: Day : Bring your expertise to JPMorgan Chase. As part of Risk Management and Compliance, you are at the center of keeping JPMorgan Chase strong and resilient. You help the firm grow its business in a responsible way by anticipating new and emerging risks, and using your expert judgement to solve real-world challenges that impact our company, customers and communities. Our culture in Risk Management and Compliance is all about thinking outside the box, challenging the status quo, and striving to be best-in-class. As a Strategic Analytics Associate on the Business Banking team, you will be responsible for working with the business banking risk team to generate thoughtful analytics and recommendations concerning strategy development, implementation, operational controls, and performance monitoring. Job Responsibilities * Conduct thoughtful analysis of borrowers, their demographics, and risk/profit performance with the firm's products. * Generate strategic recommendations for strategy development based on quantitative analytics and business intuition. Strategies are optimized to maximize profitability while minimizing risk. * Develop and maintain periodic reporting and analytics on key metrics to provide management with emerging trends including (but not limited to) volumes, modification/settlement rates and recovery rates of delinquent accounts. * Acquire an understanding of the operational processes (i.e. manual underwriting, portfolio management, collections, etc.) which will aid in understanding past due account collection performance drivers. * Conduct pre-implementation and post-implementation testing & analysis to ensure strategic changes produce expected impacts. * Contribute to the team's 'audit-ready' state by keeping organized documentation, following established control processes, and developing draft responses to internal audit and regulatory questions. Required Qualifications, Capabilities and Skills * Bachelor's degree with 5+ years of professional experience related to risk management or other quantitative field of work * Master's degree with 3+ years of professional experience related to risk management or other quantitative field of work * Background in statistics, econometric, or other quantitative field * Advanced understanding of SAS, SAS Enterprise Miner, or other decision tree software * Ability to query large amounts of data and transform the raw data into actionable management information * Familiarity with risk analytic techniques and strong problem solving skills * Strong written and verbal communication skills Preferred Qualifications, Capabilities and Skills * Master's degree * Intellectually curious and driven to identify meaningful insights using a data guided approach * Strong knowledge of debt collection regulations and practices * Experience delivering recommendations to management

Unleash your expertise in product development and optimization by leveraging user research, analyzing metrics, and collaborating across one of the world's most innovative financial organizations. As a Senior Product Associate in Claims and Disputes, you contribute to the team by leveraging your expertise in product development and optimization to make a significant impact, supported by user research and customer feedback to fuel the creation of innovative products and continuously improve existing offerings. Collaborate closely with cross-functional teams and play a crucial role in shaping the future of our products and ongoing success. Job responsibilities Partners with the Product Manager to identify new product opportunities that reflect the needs of our customers and the market through user research and discovery Considers and plans for upstream and downstream implications of new product features on the overall product experience Supports the collection of user research, journey mapping, and market analysis to inform the strategic product roadmap and provide insight on potential product features that provide value to customers Analyzes, tracks, and evaluates product metrics including work to time, cost, and quality targets across the product development life cycle Writes the requirements, epics, and user stories to support product development Analyzes contact volumes and customer journey/friction points across a variety of channels to drive product feature prioritization Refines strategies and solutions to enhance self-service utilization and reduce customer contact volume Required qualifications, capabilities, and skills 2+ years of experience or equivalent expertise in product management or a relevant domain area Proficient knowledge of the product development life cycle activities including discovery and requirements definition, and strong use of planning and strategy tools such as Jira Align and Agile Excellent written, visual, and verbal communication skills Rigorous, logical thinker with ability to identify and articulate rationale, assumptions, and risks Developing knowledge of data analytics and data literacy Direct experience in check fraud prevention and management Proficient in using collaboration platforms such as Confluence and SharePoint to drive project documentation and team alignment Preferred qualifications, capabilities, and skills Experienced in leveraging SQL and SAS for efficient data extraction and analysis, enabling actionable insights and informed business strategies

Embrace the challenge of adapting to shifting priorities and resources while contributing to a dynamic team and applying your expertise, strategic thinking skills, and operational excellence across product lines. As a Product Portfolio Operations Manager in HR Employee Development & Performance (ED&P), you are a foundational member of a team responsible for implementing connectivity strategies across the product space, while being directly responsible for creating structures that enhance coordination in our product line. Job responsibilities Works across products to help ensure delivery against business objectives while coordinating reporting and communications plans for portfolio management operations and change initiatives Enables operational efficiency by supporting training, maturation, needs assessments, and continuous improvement practices Drives adaptation and modification of our product-line framework to ensure cross-product priorities, sequencing, and trade-offs are realized Implements a product-level collection strategy consisting of controls, financials, and resourcing needs Adapt and evolve the product-line control framework to address cross-product priorities, optimize sequencing, and manage trade-offs Oversee business operations to ensure product lines adhere to robust control standards while accelerating time to market Serve as a subject matter expert to Product Managers, ensuring compliance with regulatory, legal, and industry requirements Represent the business in partnership with Control Management, providing insights into business roadmaps and addressing control and process-related inquiries Manage the AI/ML inventory, ensuring operational processes meet evolving control standards and are updated as technology advances Lead the automation of manual operational reporting and related processes to improve efficiency Develop control-related training materials to educate and advise product and partner teams, leveraging Learn and Performance processes Required qualifications, capabilities, and skills 5+ years of experience or equivalent expertise in program management, performance optimization, or related fields Proven ability to manage and implement operational effectiveness initiatives Proven ability to operate within the product development life cycle and agile methodologies Demonstrated success in managing and executing operational effectiveness initiatives Strong understanding of risk management frameworks, industry standards, and financial industry regulatory requirements Exceptional analytical and problem-solving skills, with a keen attention to detail Excellent time management and organizational skills, with the ability to prioritize and manage multiple assignments simultaneously Proven ability to build strong relationships and collaborate effectively across cross-functional teams and stakeholders Proficiency in leveraging data and analytics to inform decisions, measure outcomes, and drive continuous improvement Ability to thrive in a fast-paced, dynamic environment and adapt to shifting priorities Preferred qualifications, capabilities, and skills Familiarity with relevant technologies, tools, or platforms (such as AI/ML, automation, or portfolio management software) is a plus In-depth knowledge of operations, reporting, and business analysis best practices Experience driving process improvement initiatives with a strong focus on risk management and control frameworks Proficiency in leveraging automation and data analytics tools to optimize business processes while being skilled at synthesizing complex information and presenting it in a clear, concise manner Outstanding verbal and written communication skills, with the ability to engage executive and cross-functional audiences effectively Highly adaptable and flexible, with the ability to thrive in fast-paced and evolving environments Commitment to ongoing professional development and staying current with industry trends and best practices

Unleash your expertise in product development and optimization by leveraging user research, analyzing metrics, and collaborating across one of the world's most innovative financial organizations. As a Senior Product Associate in Claims and Disputes, you contribute to the team by leveraging your expertise in product development and optimization to make a significant impact, supported by user research and customer feedback to fuel the creation of innovative products and continuously improve existing offerings. Collaborate closely with cross-functional teams and play a crucial role in shaping the future of our products and ongoing success. **Job responsibilities** + Partners with the Product Manager to identify new product opportunities that reflect the needs of our customers and the market through user research and discovery + Considers and plans for upstream and downstream implications of new product features on the overall product experience + Supports the collection of user research, journey mapping, and market analysis to inform the strategic product roadmap and provide insight on potential product features that provide value to customers + Analyzes, tracks, and evaluates product metrics including work to time, cost, and quality targets across the product development life cycle + Writes the requirements, epics, and user stories to support product development + Analyzes contact volumes and customer journey/friction points across a variety of channels to drive product feature prioritization + Refines strategies and solutions to enhance self-service utilization and reduce customer contact volume **Required qualifications, capabilities, and skills** + 2+ years of experience or equivalent expertise in product management or a relevant domain area + Proficient knowledge of the product development life cycle activities including discovery and requirements definition, and strong use of planning and strategy tools such as Jira Align and Agile + Excellent written, visual, and verbal communication skills + Rigorous, logical thinker with ability to identify and articulate rationale, assumptions, and risks + Developing knowledge of data analytics and data literacy + Direct experience in check fraud prevention and management + Proficient in using collaboration platforms such as Confluence and SharePoint to drive project documentation and team alignment **Preferred qualifications, capabilities, and skills** + Experienced in leveraging SQL and SAS for efficient data extraction and analysis, enabling actionable insights and informed business strategies Chase is a leading financial services firm, helping nearly half of America's households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs. We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process. We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation. Equal Opportunity Employer/Disability/Veterans

JobID: 210678810 JobSchedule: Full time JobShift: Day : Unleash your expertise in product development and optimization by leveraging user research, analyzing metrics, and collaborating across one of the world's most innovative financial organizations. As a Senior Product Associate in Claims and Disputes, you contribute to the team by leveraging your expertise in product development and optimization to make a significant impact, supported by user research and customer feedback to fuel the creation of innovative products and continuously improve existing offerings. Collaborate closely with cross-functional teams and play a crucial role in shaping the future of our products and ongoing success. Job responsibilities * Partners with the Product Manager to identify new product opportunities that reflect the needs of our customers and the market through user research and discovery * Considers and plans for upstream and downstream implications of new product features on the overall product experience * Supports the collection of user research, journey mapping, and market analysis to inform the strategic product roadmap and provide insight on potential product features that provide value to customers * Analyzes, tracks, and evaluates product metrics including work to time, cost, and quality targets across the product development life cycle * Writes the requirements, epics, and user stories to support product development * Analyzes contact volumes and customer journey/friction points across a variety of channels to drive product feature prioritization * Refines strategies and solutions to enhance self-service utilization and reduce customer contact volume Required qualifications, capabilities, and skills * 2+ years of experience or equivalent expertise in product management or a relevant domain area * Proficient knowledge of the product development life cycle activities including discovery and requirements definition, and strong use of planning and strategy tools such as Jira Align and Agile * Excellent written, visual, and verbal communication skills * Rigorous, logical thinker with ability to identify and articulate rationale, assumptions, and risks * Developing knowledge of data analytics and data literacy * Direct experience in check fraud prevention and management * Proficient in using collaboration platforms such as Confluence and SharePoint to drive project documentation and team alignment Preferred qualifications, capabilities, and skills * Experienced in leveraging SQL and SAS for efficient data extraction and analysis, enabling actionable insights and informed business strategies

Embrace the challenge of adapting to shifting priorities and resources while contributing to a dynamic team and applying your expertise, strategic thinking skills, and operational excellence across product lines. As a Product Portfolio Operations Manager in HR Employee Development & Performance (ED&P), you are a foundational member of a team responsible for implementing connectivity strategies across the product space, while being directly responsible for creating structures that enhance coordination in our product line. **Job responsibilities** + Works across products to help ensure delivery against business objectives while coordinating reporting and communications plans for portfolio management operations and change initiatives + Enables operational efficiency by supporting training, maturation, needs assessments, and continuous improvement practices + Drives adaptation and modification of our product-line framework to ensure cross-product priorities, sequencing, and trade-offs are realized + Implements a product-level collection strategy consisting of controls, financials, and resourcing needs + Adapt and evolve the product-line control framework to address cross-product priorities, optimize sequencing, and manage trade-offs + Oversee business operations to ensure product lines adhere to robust control standards while accelerating time to market + Serve as a subject matter expert to Product Managers, ensuring compliance with regulatory, legal, and industry requirements + Represent the business in partnership with Control Management, providing insights into business roadmaps and addressing control and process-related inquiries + Manage the AI/ML inventory, ensuring operational processes meet evolving control standards and are updated as technology advances + Lead the automation of manual operational reporting and related processes to improve efficiency + Develop control-related training materials to educate and advise product and partner teams, leveraging Learn and Performance processes **Required qualifications, capabilities, and skills** + 5+ years of experience or equivalent expertise in program management, performance optimization, or related fields + Proven ability to manage and implement operational effectiveness initiatives + Proven ability to operate within the product development life cycle and agile methodologies + Demonstrated success in managing and executing operational effectiveness initiatives + Strong understanding of risk management frameworks, industry standards, and financial industry regulatory requirements + Exceptional analytical and problem-solving skills, with a keen attention to detail + Excellent time management and organizational skills, with the ability to prioritize and manage multiple assignments simultaneously + Proven ability to build strong relationships and collaborate effectively across cross-functional teams and stakeholders + Proficiency in leveraging data and analytics to inform decisions, measure outcomes, and drive continuous improvement + Ability to thrive in a fast-paced, dynamic environment and adapt to shifting priorities **Preferred qualifications, capabilities, and skills** + Familiarity with relevant technologies, tools, or platforms (such as AI/ML, automation, or portfolio management software) is a plus + In-depth knowledge of operations, reporting, and business analysis best practices + Experience driving process improvement initiatives with a strong focus on risk management and control frameworks + Proficiency in leveraging automation and data analytics tools to optimize business processes while being skilled at synthesizing complex information and presenting it in a clear, concise manner + Outstanding verbal and written communication skills, with the ability to engage executive and cross-functional audiences effectively + Highly adaptable and flexible, with the ability to thrive in fast-paced and evolving environments + Commitment to ongoing professional development and staying current with industry trends and best practices JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management. We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process. We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation. JPMorgan Chase & Co. is an Equal Opportunity Employer, including Disability/Veterans

Become an integral part of our JPMorganChase team! Each day will be unique - bring a positive attitude, entrepreneurial spirit and get ready to roll up your sleeves. This position is an essential part of the team and will have exposure to several aspects of running a banking office. As a 2025 Emerging Talent Summer Experience Intern in JPMorganChase, you will be offered variety, growth, and a great introduction to a range of projects and tasks. You will work with our industry experts to improve processes and identify opportunities that support our legal global businesses. The program is designed to provide a fixed-term on the job experience, and you will be expected to be available to work full time, starting from early June 2026 and for a period of up to 10 weeks. Job responsibilities Provides general administrative support on key departmental day-to-day tasks such as document management, team governance, data maintenance and reporting Actively participates in projects from starting point up to completion and provides support to tasks relating to process documentation, automation, and simplification Required qualifications, capabilities, and skills Fluency in English Strong organization skills and attention to detail Good communicator Ability to manage internal and external requests Able to prioritize and multi-task Pursuing a Bachelor's Degree Preferred qualifications, capabilities, and skills Demonstrated interest in Business Administration, Management, or Governance We will be filling our classes on a rolling basis. We strongly encourage you to submit your application as early as possible before job postings close.

Become an integral part of our JPMorganChase team! Each day will be unique - bring a positive attitude, entrepreneurial spirit and get ready to roll up your sleeves. This position is an essential part of the team and will have exposure to several aspects of running a banking office. As a 2025 Emerging Talent Summer Experience Intern in JPMorganChase, you will be offered variety, growth, and a great introduction to a range of projects and tasks. You will work with our industry experts to improve processes and identify opportunities that support our legal global businesses. The program is designed to provide a fixed-term on the job experience, and you will be expected to be available to work full time, starting from early June 2026 and for a period of up to 10 weeks. **Job responsibilities** + Provides general administrative support on key departmental day-to-day tasks such as document management, team governance, data maintenance and reporting + Actively participates in projects from starting point up to completion and provides support to tasks relating to process documentation, automation, and simplification **Required qualifications, capabilities, and skills** + Fluency in English + Strong organization skills and attention to detail + Good communicator + Ability to manage internal and external requests + Able to prioritize and multi-task + Pursuing a Bachelor's Degree **Preferred qualifications, capabilities, and skills** + Demonstrated interest in Business Administration, Management, or Governance We will be filling our classes on a rolling basis. We strongly encourage you to submit your application as early as possible before job postings close. JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management. We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process. We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation. JPMorgan Chase & Co. is an Equal Opportunity Employer, including Disability/Veterans

JobID: 210693981 JobSchedule: Full time JobShift: : Become an integral part of our JPMorganChase team! Each day will be unique - bring a positive attitude, entrepreneurial spirit and get ready to roll up your sleeves. This position is an essential part of the team and will have exposure to several aspects of running a banking office. As a 2025 Emerging Talent Summer Experience Intern in JPMorganChase, you will be offered variety, growth, and a great introduction to a range of projects and tasks. You will work with our industry experts to improve processes and identify opportunities that support our legal global businesses. The program is designed to provide a fixed-term on the job experience, and you will be expected to be available to work full time, starting from early June 2026 and for a period of up to 10 weeks. Job responsibilities * Provides general administrative support on key departmental day-to-day tasks such as document management, team governance, data maintenance and reporting * Actively participates in projects from starting point up to completion and provides support to tasks relating to process documentation, automation, and simplification Required qualifications, capabilities, and skills * Fluency in English * Strong organization skills and attention to detail * Good communicator * Ability to manage internal and external requests * Able to prioritize and multi-task * Pursuing a Bachelor's Degree Preferred qualifications, capabilities, and skills * Demonstrated interest in Business Administration, Management, or Governance We will be filling our classes on a rolling basis. We strongly encourage you to submit your application as early as possible before job postings close.

Embark on a rewarding and challenging career as a Business Analysis Associate II with our dynamic team. You'll have the opportunity to make a significant impact by supporting process improvements, key initiatives and expanding your creative skills in a supportive and collaborative environment. Join us and contribute to our mission while advancing your career. As a Business Analysis Associate II within JPMorganChase, you will play a pivotal role in driving operational efficiency and strategic initiatives. Leveraging your advanced understanding of data analytics and automation, you will uncover patterns, analyze complex data sets, and develop innovative solutions to support business strategies. Your expertise in cross-functional collaboration will enable you to work effectively with diverse teams, ensuring alignment with organizational goals. You will be responsible for planning and directing work, making decisions that impact departmental outcomes, and managing complex situations. Your ability to think strategically, coupled with your strong customer service skills, will be crucial in delivering results that enhance the customer journey and drive the success of our business. Job responsibilities Analyze and interpret complex data sets from varied sources, utilizing advanced data analytics skills to uncover patterns and provide insightful reporting in support of operational and strategic initiatives. Develop and implement automation strategies, leveraging systems architecture knowledge to optimize processes and drive efficiency within the department. Coordinate cross-functional collaboration, working effectively with diverse teams across the organization to align efforts, share knowledge, and drive the successful implementation of business strategies. Utilize strategic thinking to evaluate potential scenarios, assess risks, and make informed decisions that have a direct impact on departmental outcomes. Provide coaching to team members, empowering them to take ownership of their work while ensuring objectives are met efficiently and effectively. Required qualifications, capabilities, and skills Demonstrated ability to conduct data analysis with a focus on uncovering patterns and providing insightful reporting, showcasing expertise equivalent to 3+ years of experience. Demonstrated proficiency in developing and implementing automation strategies, with a strong understanding of systems architecture. Proven ability to coordinate cross-functional collaboration, with experience in working with diverse teams across an organization. Advanced strategic thinking skills, with a track record of evaluating potential scenarios, assessing risks, and making informed decisions. Experience in providing coaching and delegation to team members, with a focus on empowering individuals and ensuring efficient achievement of objectives. Provide quality service to customers through continuous communication. Understand software delivery lifecycle and have skills in industry standard methodologies and related tasks. Preferred qualifications, capabilities, and skills Capability to leverage artificial intelligence and AI tools to enhance data analysis, uncover business trends, and provide actionable insights for strategic decision-making. Proficiency in implementing automation solutions to streamline business processes and improve operational efficiency. Expertise in applying customer service and conflict management skills to understand client needs, resolve stakeholder issues, and facilitate effective collaboration. Ability to craft clear and effective prompt writing to guide data analysis and ensure consistent outcomes. Ability to contribute to a collaborative work environment by sharing knowledge and supporting team initiatives. Competence in technology/process release management, with proficiency in using software applications, digital platforms, and other technological tools to solve problems and improve processes.