Technical Support Specialist jobs at Kelly Services - 5964 jobs

EOE Statement We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any other characteristic protected by law. Description Our Verticomm team is expanding and we are currently seeking experienced Help Desk associates to join our team. We're looking for career minded and motivated technical specialists who enjoy working in a collaberative team environment and who enjoy helping customers in a various technical environments to resolve technical issues utilizing a wide range of solutions. ***************** Help Desk Support Engineer Due to expansion we are currently seeking one Tier 1 and one Tier 2 Help Desk Support Engineer. You will be responsible for answering customer calls and emails, preparing and monitoring service tickets, and performing remote technical support. You must have strong customer service skills, proficiency with Microsoft Office, experience working with a Help Desk ticketing system and a life-long learning mentality. Candidate must be comfortable working in a fast-paced team environment and truly enjoy helping their team and customers. Essential Responsibilities: Provide a wide range of technical support to a large client base Resolve support requests professionally and efficiently Work with our internal engineering team on escalated issues Utilize a help desk ticketing system to track incidents and communicate with clients regarding incident progress, changes and service outages Create and maintain knowledge base documentation Install, test and configure new computers, servers, software, printers and network equipment Complete proactive and reactive maintenance of servers and workstations remotely. Contribute to a highly-productive team environment. Requirements Knowledge/Skills Required: PC and Mac support Active Directory management Proficient in Microsoft Office, Exchange and Office 365 Network hardware and connectivity troubleshooting/configuration (switches, firewalls, VPN, NAS devices, WAPs, etc.) Windows Server 2008 and 2012 support Basic computer security concepts Knowledge base management Education/Experience Required: Minimum of High School diploma, Associate's or Bachelor's degree in Computer Science preferred Minimum of 2 years' experience working in a technical support role, 3-5 years' experience preferred A+ , Net +, Sec + certification preferred Work environment: Candidates should be comfortable with an on-site presence to support collaboration, team leadership, and cross-functional partnership. We offer underground parking and the office is light rail assessable. Benefits and Perks: Pay rate- $25-$35 per hour or higher based on credentials and experience. Generous vacation policy, paid holidays, and paid sick time Medical Insurance, Dental Insurance, and Vision Insurance (employee-paid) Short-Term and Long-Term Disability Insurance Company-paid Group Life insurance Company-paid Employee Assistance Program (EAP) Employee-paid Pet Insurance and optional supplemental insurance coverage Vested 401(k) with company match and financial wellness programs Flexible Spending Account (FSA), Health Savings Account (HSA) and commuter benefits options Career growth and learning opportunities ...and so much more! Other reasons why you should join our team: We were recently awarded INC Magazine's recognition as a top 50 fastest growing companies in Colorado and we're included in INC Magazines list of top 5000 fastest growing company in the US for the 10th year in a row! We have consistently grown double digits since 2000. Why join our team: We believe hard work, employee recognition, teamwork and collaboration are key to success for our team and our clients. We believe in giving back and supporting our community and participate in numerous charitable events through our partnerships, client relationships and company sponsored events. We have a strong philosophy and proven track record of promoting from within and offer numerous career paths including: • Team Lead, Supervisor and Management for our various departments • Internship to hire, Specialist Sales Roles, Named Account Management, Sales and Branch Management • Mentorship, Tiered advancement for Help Desk Specialists and Engineers, Project and Management opportunities for our IT division We love sports and our sales teams attend multiple sporting events with clients through partnerships with the Denver Nuggets, Broncos, The Colorado Rockies, Arizona Cardinals and Diamondbacks, and the Kansas City Chiefs. Some employee events throughout the year include; picnics, happy hour events, a presidents club trip, golf outings, sports leagues and the coveted award for best chili at our annual cook off. #jp2 Position Requirements Full-Time/Part-Time Full-Time Position Help Desk Support Engineer Exempt/Non-Exempt Non-Exempt Open Date 6/4/2025 Location Main office - Denver Office About the Organization At ACP our goal is to assist our clients by optimizing technology, enhancing productivity, reducing business risk and maximizing return on investment. Leveraging our expertise and experience, we offer a customized approach to designing, developing and implementing end-to-end solutions scaled to meet client needs. We were recently awarded INC Magazine's recognition as a top 50 fastest growing companies in Colorado and we're included in INC Magazines list of top 5000 fastest growing company in the US for the 10th year in a row! We have consistently grown double digits since 2000. Why join our team: We believe hard work, employee recognition, teamwork and collaboration are key to success for our team and our clients. We believe in giving back and supporting our community and participate in numerous charitable events through our partnerships, client relationships and company sponsored events. We have a strong philosophy and proven track record of promoting from within and offer numerous career paths including: • Team Lead, Supervisor and Management for our various departments • Internship to hire, Specialist Sales Roles, Named Account Management, Sales and Branch Management • Mentorship, Tiered advancement for Help Desk Specialists and Engineers, Project and Management opportunities for our IT division We love sports and our sales teams attend multiple sporting events with clients through partnerships with the Denver Nuggets, Broncos, The Colorado Rockies, Arizona Cardinals and Diamondbacks, and the Kansas City Chiefs. Some employee events throughout the year include; picnics, happy hour events, a presidents club trip, golf outings, sports leagues and the coveted award for best chili at our annual cook off. This position is currently accepting applications.

Work with Us. Change the World. At AECOM, we're delivering a better world. Whether improving your commute, keeping the lights on, providing access to clean water, or transforming skylines, our work helps people and communities thrive. We are the world's trusted infrastructure consulting firm, partnering with clients to solve the world's most complex challenges and build legacies for future generations. There has never been a better time to be at AECOM. With accelerating infrastructure investment worldwide, our services are in great demand. We invite you to bring your bold ideas and big dreams and become part of a global team of over 50,000 planners, designers, engineers, scientists, digital innovators, program and construction managers and other professionals delivering projects that create a positive and tangible impact around the world. We're one global team driven by our common purpose to deliver a better world. Join us. Job Description AECOM is hosting an exclusive, invitation-only hiring event in Atlanta on February 11th and 12th, 2026. This is a great opportunity to learn and connect with AECOM for career opportunities starting Spring/Summer 2026. The event kicks off on Wednesday evening with a networking mixer from 6-8 pm, where you can hear from AECOM staff about various projects, career paths, and the company itself. You'll also have the chance to meet other students, recent graduates, and AECOM professionals from across our business lines. On Thursday, interviews will take place at our Atlanta office. This is a fantastic opportunity to learn about and connect with AECOM for early career opportunities. AECOM is actively seeking a highly motivated Traffic/ITS/Safety Intern for employment in the Atlanta, GA office. AECOM is searching for candidates that have the ability to be a role model, be client-focused, be impactful and be decisive. Imagine working on rewarding projects within a diverse culture and having access to exceptional training and career development opportunities. Working at AECOM means being part of a global team, working with award-winning professionals across the world. Aspire to be a key player on some of the best projects regionally, with opportunities to work on projects nationally or internationally. Our people bring deep industry knowledge to help you succeed. The responsibilities of this position include, but are not limited to: Contributes within Traffic Safety, ITS and Traffic Operations as needed. Pulls and analyzes vehicular and pedestrian crash data. Develops an awareness of standard practices, techniques, and procedures under supervision. Researches alternate solutions and design options in support of the project team, e.g. white paper research. Provides analysis to support development of design ideas and solutions. Communicates and collaborates with full design team and others. Supports and assist the development of work products such as specifications, drawings, and illustrative graphics. Follows specific, detail instructions and set of technical approach for design. Develops details, edit specific and an awareness of QMS procedures. Assists in preparation of conceptual designs, calculations, sketches, diagrams, schematic drawings and working drawings. Qualifications Minimum Requirements * Currently in pursuit of Bachelor's degree in Civil engineering or other related field required. * Must have completed one year of study. Preferred Qualifications * Strong written and verbal communication skills. * Experience with CADD software (ex. AutoCAD, MicroStation, OpenRoads). Additional Information * Relocation assistance is not available for this position. * Sponsorship for US employment authorization is not available now or in the future for this position. About AECOM AECOM is proud to offer comprehensive benefits to meet the diverse needs of our employees. Depending on your employment status, AECOM benefits may include medical, dental, vision, life, AD&D, disability benefits, paid time off, leaves of absences, voluntary benefits, perks, flexible work options, well-being resources, employee assistance program, business travel insurance, service recognition awards, retirement savings plan, and employee stock purchase plan. AECOM is the global infrastructure leader, committed to delivering a better world. As a trusted professional services firm powered by deep technical abilities, we solve our clients' complex challenges in water, environment, energy, transportation and buildings. Our teams partner with public- and private-sector clients to create innovative, sustainable and resilient solutions throughout the project lifecycle - from advisory, planning, design and engineering to program and construction management. AECOM is a Fortune 500 firm that had revenue of $16.1 billion in fiscal year 2024. Learn more at aecom.com. What makes AECOM a great place to work You will be part of a global team that champions your growth and career ambitions. Work on groundbreaking projects - both in your local community and on a global scale - that are transforming our industry and shaping the future. With cutting-edge technology and a network of experts, you'll have the resources to make a real impact. Our award-winning training and development programs are designed to expand your technical expertise and leadership skills, helping you build the career you've always envisioned. Here, you'll find a welcoming workplace built on respect, collaboration and community-where you have the freedom to grow in a world of opportunity. As an Equal Opportunity Employer, we believe in your potential and are here to help you achieve it. All your information will be kept confidential according to EEO guidelines.

We are looking for IT professionals with an entrepreneurial drive to support our clients and contribute to a fast-paced team as the company grows. Our Help Desk Specialists are proficient in server deployment, networking, and firewall management; and have experience with support software and security tools. Help Desk Specialists provide remote support for clients and end-users by communicating with affected parties during problem management, both online and in person. FLSA Status: Non-exempt Requirements Major Duties and Responsibilities Provides remote desktop, laptop, server, and network problem management and support services to clients and end-users through phone, chat, email, and ticketing systems Identify, document, and prioritize service requests. Troubleshoot and resolve client technical issues and escalate when needed Facilitate the restoration of normal service operations while minimizing impact to the end-user Using the knowledge of software tools to perform day-to-day functions and troubleshooting Handle remote service tickets on a day-to-day basis Desired Skills, Abilities, Characteristics, and Education 2+ years IT Help Desk experience, preferably with an MSP Client service oriented and positive participating team member Ability to maintain confidentiality of the company and client information Excellent written and verbal communication skills required Ability to document and follow established company procedures Understanding of hardware, software, security tools, and concepts Experience and knowledge of troubleshooting applications such as Microsoft 365, Adobe Acrobat, etc. Experience using a Ticketing system/ RMM Tool and PSA software (Specifically Connectwise Automate and Manage) Experience providing support via remote tools IT Glue experience preferred WatchGuard/Firewall experience preferred StorageCraft, Datto backups experience preferred Ability to work autonomously both swiftly and effectively Ability to organize and prioritize tasks Reliable transportation to and from work Working Conditions Adams Brown Technology Specialists, LLC. promotes a flexible work environment with a deep commitment to technology and modern work arrangements. Our office is open from 8:00 am - 5:00 pm Monday through Friday. We are closed on major holidays, offer substantial paid-time-off, a comprehensive benefit package, competitive pay structure, and a culture of growth, clarity, and respect. Additional hours (overtime) and travel may be required. Travel to client offices does not typically require overnight stays. Possible on call duties, with extended hours. AdamsBrown Technology Specialists, LLC. is an Equal Opportunity Employer.

Pay Rate: $19.35/Hour Work Schedule: Full-Time, 37.5 Hour Work Week Up to $2000 Sign-On Bonus Make a Meaningful Impact Are you a mission-driven individual looking to make a difference in someone's life? Achieva is seeking caring, compassionate, and reliable individuals to support people with disabilities in achieving independence, connection, and personal fulfillment. If you value flexibility, empowerment, and community-centered work, we welcome you to apply. About Achieva For over 70 years, Achieva has been committed to supporting and including individuals with disabilities and their families. We envision a community where everyone leads a life of personal significance. Achieva provides personalized services and opportunities that respect each person's unique aspirations. Position Summary The Parenting Support Professional is responsible for supporting people with intellectual and developmental disabilities, or suspected intellectual disabilities. Together with the person and their family, assist in charting a course that supports each Person in realizing their goals and dreams and achieving an everyday life that is important to them that includes being a parent. Key Responsibilities Contribute to the development of Person-Centered plans. Understand and implement each Person's Person-Centered Plan and current ISP that reflects the goals and outcomes chosen by the Person. Will also contribute in family plans, IFSP and IEP for self or child(ren). Respect each Person's right to make choice and exercise self-determination, resulting in life experiences and personal growth for themselves and their children. Support each person's health and safety, while also supporting their right to risk while understanding their role as a mandated reporter of child abuse and neglect. Provide opportunities for each person to explore their interest in their community and build relationships. Understand the importance of family in each Person's life. Build a positive relationship with family members. Develop positive working relationships with team members to include team members related to child protective services. Support each Person's needs and requests for support to include: Person-Centered goals and outcomes, appointments, relationship building, legal/court hearing and meetings, educational meetings and behavior support sessions for themselves or their children. Complete required documentation. Create a daily schedule, report daily schedule and any changes to supervisory staff. Participate in training and meetings as required. Successful completion of the Nurturing Parenting Curriculum training. Adhere to all policies, procedures, and regulations. Perform other related duties as assigned. This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee of this job. Duties, responsibilities, and activities may change at any time with or without notice. Qualifications The equivalent of a Bachelor's degree in Human Services/Social Science and one year experience in a related field. Effective communication, organizational, interpersonal and planning skills required. Satisfactory Act 33 and 34 clearances and FBI as required. Valid license to drive in the State of Pennsylvania and properly insured vehicle. Why Join Achieva? Purposeful Work: Empower families and make a direct impact in your local community Supportive Culture: Be part of a values-based, inclusive team Our Commitment to Inclusion Achieva is an Equal Opportunity Employer (EOE) and is committed to creating a workplace and community where all individuals feel respected, included, and valued. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, disability, sexual orientation, gender identity or expression, national origin, veteran status, or genetic information. We are dedicated to providing access, equal opportunity, and reasonable accommodations for people with disabilities in employment, programs, and activities. To request a reasonable accommodation, contact our Human Resources Department at ************ ext. 650 or email *****************

🚀 Join us as a Technical Customer Service Representative - Onsite in Irving, TX 🛠️ What You'll Do Conduct QA for home inspections: review photos, validate property details, guide users through self-inspections. Troubleshoot connectivity, pairing, and app-related issues for smart devices and sensors. Provide installation support and onboarding for PryzmIQ and AWTOS. Proactively engage users to drive adoption and satisfaction. Document findings and provide feedback for product improvement. 🧠 What You Bring 1+ year in technical support, help desk, or IoT/home systems troubleshooting. Strong communication and problem-solving skills. Technical aptitude with mobile apps, WiFi connectivity, or smart devices. Detail-oriented and passionate about creating smooth user experiences. High School Diploma or GED required; Bachelor's degree preferred.

FDOT Job 2220 Customer Support Technician, A. Entry Statement of Work (SOW) 1 Request for Quote Florida Department of Transportation State Term Contract No. 80101507-23-STC-ITSA 2.1 The Florida Department of Transportation (Department), is requesting resumes and hourly rate quotes for staff augmentation resources meeting the specific Knowledge, Skills, and Abilities (KSAs) listed below. The Department will select the candidate that provides the best overall value to the State, based on skill set and rate. Term: The contract term for this Staff Augmentation position is intended to be ASAP - 06/30/2028, with possible renewal, based on excellence in work provided, need and budget availability. NOTE: "Term" does not mean the awarded contractor or resource are locked in for the full year - any contractor or resource may be terminated for cause, convenience, or funding during the contract term. Candidate Submission: FDOT is accepting one (1) candidate submission from vendors for this new position. Rate Increase: Please do not impose a rate increase for any subsequent year of the contract as part of your bid response. This is a firm fixed price and will be increased only at the discretion of the Department, based on consultant job performance and availability of funds. Imposing additional increases will automatically disqualify the candidate submission from consideration. Quote Evaluation: Quotes will be evaluated based on the specifications identified in the scope of services and sub sections below. The eQuote will be awarded to the Contractor who presents a Candidate who demonstrates the best value to the Department based upon the response provided. The submission of additional work samples, or in person interview(s) may be requested at the discretion of the Department. Face to Face Interviews: At the hiring manager's discretion, interviews may be conducted via Microsoft Teams or in person. Telecommuting: Teleworking is not authorized for this position. Work Hours: Flexibility to work hours between 7:00 AM & 6:00 PM Monday - Friday, either on a rotation or as part of a regular and on-call work schedule. Reporting Location: 1170 Celebration Blvd, Celebration, FL 34747 Conflict of Interest Statement: To prevent any bias, unfair competitive advantage, conflict of interest, or the appearance of impropriety, Vendor employees must not have been directly or indirectly involved in the development of the Scope of Services or related solicitation documentation for which the Vendor is preparing a bid. If the Vendor employee worked in conjunction with the Department on the development of the solicitation document, the Vendor is disqualified from submitting a bid for this solicitation. The Vendor personnel assigned to other Department projects outside this Agreement, shall hold and maintain any confidential information that could benefit the Vendor on future solicitations in strictest confidence. The Department will avoid Organizational Conflict of Interest through mitigation efforts in three categories: "Unequal Access" wherein an unfair competitive advantage surfaces when a Vendor obtains information not generally available to other competitors, and where such information would assist them in winning the contract over their competitors. "Impaired Objectivity" wherein a support Vendor is performing duties that involve assessing or evaluating itself or related entity. "Biased Ground Rules" wherein the Vendor is writing the SOW, performing systems engineering, or providing technical direction efforts. Need help with MFMP? Contact the MFMP Customer Service Desk at ************ if you have any questions regarding application functionality. 4 Scope of Work Provide computer and user support including, but not limited to, installation and configuration of hardware and software, upgrades, patches, and advanced technical support. Monitor service ticket queue and resolve tickets as assigned. Document work performed and resolutions. Install, configure, and troubleshoot audio-visual and video conference equipment as assigned. Perform basic network and telephony support. Provide on-site support for remote troubleshooting by other Client technical staff. Travel between FDOT locations required 25% - 40%. 5 Education High School diploma or equivalent and 1 year of work experience in the installation, maintenance and technical support of workstation hardware. OR 1 year of experience providing customer service and technical support with Microsoft Office 365 and Windows 10 or above operating systems. OR Technical certifications from workstation training programs such as CompTIA A+ and Net+ may be substituted for 6 months of experience OR Associate degree in from an accredited college or university with at least 25% of the completed coursework in Information Technology related courses. 6 Experience Minimum of 1 year of experience in the installation, maintenance, and technical support of workstation hardware. 7 Primary Job Duties/ Tasks Concentration and desire to work in desktop support. Configure and deploy Information Technology resources. Includes, but is not limited to, desktop, laptops, printers, mobile devices. Troubleshoot and perform minor repairs to hardware, software, and peripheral equipment, using proven troubleshooting procedures. Assist in coordinating audio-visual setup and videoconference support. Assist with annual inventory scanning and equipment surplus. Install, configure, and update software. Participate in team projects, meetings and assignments. Responsible for reading and following the Department's Procedures and Policies. Responsible for understanding and enforcing the Department's Policies and Procedures. Responsible for documenting solutions to Technology issues. Responsible for traveling to remote sites to resolve IT related issues and/or to deploy resources. Perform other related duties as assigned. Ability to lift up to 50 lbs. Ability to climb a ladder, squat, stoop, push, crawl, and bend in all types of weather. 9 General Knowledge Skills and Abilities (KSAs): The submitted candidate must be able to apply common knowledge, skills, and abilities in the following areas: Initiative: Must be able to comprehend assignments, organize workload, and meet deadlines with little direction. Must be able to monitor and analyze situations to determine the next step. Communication: Can clearly convey information, in both written and verbal formats, to individuals or groups in a wide variety of settings (i.e., project team meetings, management presentations, etc.). Must have the ability to effectively listen and process information provided by others. Customer Service: Works well with clients and customers (i.e., business office, public, or other agencies). Able to assess the needs of the customer, provide information or assistance to satisfy expectations or resolve a problem. Decision Making: Makes sound, well-informed, and objective decisions utilizing critical thinking skills and analysis. Flexibility: is open to change, new processes (or process improvement), and new information. Can adapt in response to new information, changing conditions, or unexpected obstacles. Ability to receive and give constructive criticism and maintain effective work relationships with others. Interpersonal: Shows friendliness, courtesy, understanding, and politeness to others Leadership: Motivates, encourages, and challenges others. Can adapt leadership styles in a variety of situations. Problem Solving: Able to identify, evaluate, and use sound judgement to generate and evaluate alternative actions, and make recommendations, as accordingly. Team Building: Encourages, inspires, and guides others toward accomplishing the common goal as an equal member of the team. Quality Assurance: Knowledge of the ideologies, techniques and tools for quality assurance and control. The ability to put the ideologies, techniques, and tools into practice.

Our client is seeking a Technical Support Specialist to join their team! This position is located in Enon, Ohio. Provide remote technical support for store hardware, software, networks, and applications using cloud and web-based tools Manage simultaneous connections to multiple store locations and devices, prioritizing incidents by severity and business impact Monitor network performance and data packet loss across entire store networks or individual devices and implement corrective actions Identify and resolve issues before they impact store operations Troubleshoot issues across current and legacy network environments Direct and support field personnel during installation of new equipment on store networks Install, configure, and upgrade software on newly deployed devices Implement software changes for fuel dispensers and fuel tank monitoring systems Set up and configure DVR equipment, including camera naming conventions and recording settings Manage multiple incident tickets concurrently, working them in order of emergency priority Analyze case history to identify recurring issues and recommend improved resolution strategies Provide clear verbal instructions to onsite personnel when hands-on diagnostics or repairs are required Communicate critical events and outages to Store Support Team Leads in a timely manner Coordinate with third-party help desk vendors as needed Follow and contribute to internal knowledge base documentation and standard operating procedures Create and update knowledge base articles to support repeatable solutions Maintain equipment inventories and order replacement parts as required Participate in required training to stay current with new technologies and troubleshooting procedures Support special projects and additional duties as assigned Desired Skills/Experience: Associate degree in Computer Networking or a related field or equivalent professional experience Specialized training in network communications, PC architecture, or application support preferred Prior Help Desk, Service Desk, or Technical Support experience preferred Experience supporting networked hardware and applications in a distributed or retail environment a plus Strong understanding of store networks, including hardware, software, routers, wireless communications, and third-party cellular devices Ability to support both standard and non-standard equipment, including systems not directly connected to the corporate network Proven ability to manage multiple concurrent issues while prioritizing effectively Strong analytical and problem-solving skills Excellent verbal communication skills with the ability to explain technical concepts to non-technical users Highly organized, detail-oriented, and able to perform well under pressure Comfortable working in a fast-paced, 24/7 operational environment Ability to perform repeated bending, standing, and reaching Ability to occasionally lift up to 40 pounds Willingness to work a flexible schedule, including second and third shifts, weekends, and holidays Benefits: Medical, Dental, & Vision Insurance Plans Employee-Owned Profit Sharing (ESOP) 401K offered The approximate pay range for this position is between $16.00 and $23.00. Please note that the pay range provided is a good faith estimate. Final compensation may vary based on factors including but not limited to background, knowledge, skills, and location. We comply with local wage minimums.

Our client is seeking an IT Help Desk to join their team! This position is located in Louisville, Kentucky. Handles Level 1 inbound calls/chats and accurately log interactions within the company's incident management system Conducts appropriate diagnosis/troubleshooting to resolve known conditions Escalates problem tickets within department guidelines when unable to resolve Maintains a basic understanding of supported hardware and software, as well as any corresponding operational procedures Assists with alerts and self- service incidents Follows up on unresolved incidents Desired Skills/Experience: 1+ years of customer service experience Flexible work schedule Organization skills Strong oral and written communication skills Problem solving ability Entry level understanding of computer concepts such as: PC fundamentals and Operating systems Preferred: A+, CCNA, or Net + Certifications Benefits: Medical, Dental, & Vision Insurance Plans Employee-Owned Profit Sharing (ESOP) 401K offered The approximate pay range for this position starting at $35,000 - 40,000. Please note that the pay range provided is a good faith estimate. Final compensation may vary based on factors including but not limited to background, knowledge, skills, and location. We comply with local wage minimums.

The Desktop & Education Support Specialist works within a team to provide OTDI supported customers professional computer support services, including resolving software, hardware, and network issues. Provide technical assistance to customers and other support specialists, for solving software, hardware, and network issues across a wide range of Windows and Mac OS platforms. Support customers both on-site and remotely in a professional, client-focused manner, both in a team setting and independently with limited direction. Responsible for delivery and setup of new and updated workstations and peripherals, addressing related support issues, and documented inventory management. Responsible for the deployment of a classroom maintenance plan and for emergency on-site and in-shop repair, video-data projection, audio systems, computer and audio-visual equipment. Works closely with all levels of interdepartmental faculty, staff, and students to either provide training in the proper use of instructional and computing equipment or identify training needed by OTDI or other service providers. Installs new technology into the classrooms and performs as needed upgrades in same classrooms. Performs preventive maintenance in classrooms on a regular basis. Critical tasks performed by this area also include communicating, tracking and reporting computing environment outages. Acts as a team leader for complex projects, assignments and issues associated with the help desk function. Will serve as desktop support for onsite technical assistance. May serve as on-call escalation point. May be required to work a flexible schedule, which could include evenings and weekends. Required Experience: Two years of experience or knowledge supporting desktop computers running Windows, JAMF, Mac OS or both in a network environment. Experience with audio/visual equipment used in teaching, meeting, and event spaces. Ability to work as part of a team and take the initiative to work independently. Ability to maintain and manage information and documentation in an organized, systematic way. Professional experience providing customer service.

ADP is hiring an Associate Client Service - Product Support Specialist -- Tax. Are you ready to join a company offering career advancement opportunities throughout your career journey? Do you want to join a company with award-winning training and world-class service guidelines to help you achieve success, growth, and continued learning? Are you seeking an inclusive environment with a culture of collaboration and belonging? If so, this may be just the opportunity you've been searching for! In this role, you will provide consistent, high-quality tax service to ADP clients. In addition to tax deposits and filing, you will serve as ADP's front-line for solving clients' challenges, including issue resolution, answering questions, helping clients, and more. Depending on your specific team or role, you will be providing support using phone, email, or chat-based communication. Don't worry if you have no prior tax experience; we'll train you to set you up for success! To thrive in this role, you must be comfortable working in a metrics-driven environment as part of a structured day. Adaptability, empathy, self-motivation, and organization are must-haves in this job. You will need to balance your workload, handle back-to-back inquiries, and focus on what is important. In return, you can expect job satisfaction by being the one person who saves the day for our clients. Ready to #MakeYourMark? Apply now! To learn more about Client Service at ADP, visit ************************************************ What you'll do: Be the Tax Expert. You will assist clients with tax deposits and filing. You may also manage inquiries from state and federal agencies. Be a Trusted Advisor and Problem Solver. You will use a breadth of expertise to help ADP's clients solve problems by taking a broad perspective to resolve issues and provide solutions. Build Relationships. You will build relationships with clients using the phone, email, and/or chat, where you will strive to exceed client expectations in every interaction. You hold yourself to the highest ethical standards and live ADP's core value of Integrity is Everything. You will leverage your ADP product - services knowledge to provide solutions to issues and questions and help build client understanding around our products' value. You will turn client input into recommendations for ADP leadership on best practices and solutions training. Demonstrate Client Focus. You place a strong focus on client satisfaction. You will assist clients to troubleshoot and resolve payroll and tax issues in a timely and professional manner. TO SUCCEED IN THIS ROLE: You have at least one year of client service and/or call center experience OR a minimum of two years of Insurance/Financial Institution experience. Over the phone and in writing, your communication style is clear and easy for our clients to understand and act on. You will need to communicate clearly and quickly to summarize a problem and explain a solution. You must be proficient in using Microsoft Office tools, including Outlook, Word, and Excel, as well as have excellent analytical and time management skills. A college degree is great but not required. What's more important is having the skills to do the job. If you don't have a college degree, other acceptable experience could include: * Experience noted above OR * Military Experience. We recognize and appreciate the unique talents and experiences Veterans bring to the table. We value the discipline, commitment, and problem-solving abilities you have developed and are excited to provide an environment where you can continue to make a meaningful impact. Preferred Qualifications: * Bilingual in Spanish preferred but not required; ability to communicate effectively with Spanish-speaking clients is a plus * Strong analytical and problem-solving skills with the ability to make informed decisions YOU'LL LOVE WORKING HERE BECAUSE YOU CAN Be yourself in a culture that values equity, inclusion, and belonging and creates a safe space for diverse perspectives and insights. Belong by joining one of our Business Resource Groups where you can connect globally with networks and allies who share common interests and experiences. Grow your career in an agile, fast-paced environment with plenty of opportunities to progress. Continuously learn. Ongoing training, development, and mentorship opportunities for even the most insatiable learner. Be your healthiest. Best-in-class benefits start on Day 1 because healthy associates are happy ones. Balance work and life. Resources and flexibility to more easily integrate your work and your life. Focus on your mental health and well-being. We're here to provide exceptional service to our clients, and none of that happens without each of us taking care of ourselves and being there for one another. Join a company committed to giving back and generating a lasting, positive impacton the communities in which we work and live. Get paid to pay it forward. Company-paid time off for volunteering for causes you care about. What are you waiting for? Apply today! A little about ADP: We are a comprehensive global provider of cloud-based human capital management (HCM) solutions that unite HR, payroll, talent, time, tax and benefits administration and a leader in business outsourcing services, analytics, and compliance expertise. We believe our people make all the difference in cultivating a down-to-earth culture that embraces our core values, welcomes ideas, encourages innovation, and values belonging. We've received recognition for our work by many esteemed organizations, learn more at ADP Awards and Recognition. Diversity, Equity, Inclusion & Equal Employment Opportunity at ADP: ADP is committed to an inclusive, diverse and equitable workplace, and is further committed to providing equal employment opportunities regardless of any protected characteristic including: race, color, genetic information, creed, national origin, religion, sex, affectional or sexual orientation, gender identity or expression, lawful alien status, ancestry, age, marital status, protected veteran status or disability. Hiring decisions are based upon ADP's operating needs, and applicant merit including, but not limited to, qualifications, experience, ability, availability, cooperation, and job performance. Ethics at ADP: ADP has a long, proud history of conducting business with the highest ethical standards and full compliance with all applicable laws. We also expect our people to uphold our values with the highest level of integrity and behave in a manner that fosters an honest and respectful workplace. Click ********************************* to learn more about ADP's culture and our full set of values.

ADP is hiring an Associate Client Service - Product Support Specialist -- Tax. Are you ready to join a company offering career advancement opportunities throughout your career journey? Do you want to join a company with award-winning training and wor Support Specialist, Client Service, Product, Associate, Support, Specialist, Technology

A major client of ours has a need for an Manufacturing IT Systems & Infrastructure Assistant Manager for their Hauppauge, NY office. This is an onsite, permanent role. Looking for someone with prior experience in Pharma. Job Purpose The Manufacturing IT Systems & Infrastructure Assistant Manager is responsible for implementing and supporting IT solutions across Manufacturing, Packaging, Warehouse, Quality, R&D, and Regulatory functions. This role provides hands-on support for IT systems, infrastructure, cybersecurity, AI automation, and computer system validation (CSV), while partnering with internal stakeholders and external vendors to deliver compliant, scalable, and secure technology solutions. Key Responsibilities & Accountabilities Application & Systems Management Support and administer MES, Serialization, SCADA, LIMS, QC, QA, R&D, and RA systems. Build deep technical understanding of manufacturing and quality applications to propose system enhancements and process improvements aligned with business needs. Provide SAP support for Production, Warehouse, Packaging, and Quality modules. Manage audit trails, CSV documentation, and validation activities. Administer applications, user roles, profiles, and system configurations. Infrastructure, Cybersecurity & Automation Support IT infrastructure, networking, and enterprise security solutions. Implement and maintain cybersecurity controls in alignment with compliance requirements. Support AI automation initiatives and evaluate emerging technologies. Define and support enterprise application architecture to enable collaboration with internal users, vendors, and partners. Stakeholder & Vendor Engagement Collaborate with cross-functional teams including Manufacturing, Packaging, Warehouse, QC, QA, R&D, Engineering, Finance, HR, and IT Business Partners. Coordinate with internal Corporate IT Infrastructure and Security teams. Manage relationships with external vendors and implementation partners. Strategy, Planning & Continuous Improvement Identify opportunities to scale applications across regions with similar business processes. Develop business cases for tactical and strategic IT solutions aligned with future roadmaps. Drive data standards and ensure alignment with evolving regulatory and compliance requirements. Project Management & Service Delivery Track project timelines, milestones, scope, budgets, and deliverables. Ensure KPIs and success metrics align with defined business outcomes. Design and manage support models, ensuring SLAs are met for Incident, Change, and Request Management. Coordinate delivery with internal teams and external partners Qualifications & Requirements Education Bachelor's degree in Engineering, Information Technology, or a related field. Experience 4-6 years of experience across multiple IT platforms. Experience supporting Manufacturing, Packaging, Warehouse, and Quality IT systems in a regulated (preferably pharmaceutical) environment. Hands-on experience with MES, SCADA, LIMS, Serialization, and SAP. Strong experience with CSV, validation, and audit readiness. Experience with IT infrastructure, networking, cybersecurity, and AI automation. Technical Skills IT administration for Manufacturing, Packaging, and Quality systems. CSV, PLC validation, and QC instrument software validation. SAP (Production, Warehouse, Packaging, Quality modules). Database knowledge (SQL / Oracle). Advanced Microsoft Office skills, especially Excel (macros preferred). Core Competencies Strong analytical and problem-solving skills. Ability to translate technical solutions into business value. Effective communication and stakeholder management skills. Experience working with cross-functional and global teams.

At ADP we are driven by your success. We engage your unique talents and perspectives. We welcome your ideas on how to do things differently and better. In your efforts to achieve, learn and grow, we support you all the way. If success motivates you, you belong at ADP. We strive for every interaction to be driven by our CORE values: Insightful Expertise, Integrity is Everything, Service Excellence, Inspiring Innovation, Each Person Counts, Results-Driven, - Social Responsibility. POSITION SUMMARY: Client Service Specialist is responsible for developing and maintaining effective relationships with ADP clients and is the direct client contact for retirement plan services. The Client Service Specialist is responsible for communicating with clients regarding service delivery, providing assistance on day-to-day retirement plan administration, troubleshooting plan issues, and discussing the impact of select legislative requirements. The Client Service Specialist ensures the delivery of optimal service, client satisfaction and client retention. RESPONSIBILITIES: Act as the primary contact for retirement plans regarding day to day record keeping matters and provides prompt customer service. Proactively communicates regularly with client to evaluate and ensure delivery of optimal service, client satisfaction and client retention. Working knowledge of 401k, call center, relationship management or similar experience Shows knowledge of Testing, how systems relate, resolves general POC questions, understands work flow, above average call handling, payroll feeds, progressing technically, escalates issues appropriately, sends issues to resolution appropriately. Applies strategies where approprieate to clients for plan enhancements, additional business and overall retention and discusses these benefits with the client. Maintain a basic understanding of the types of investments in each retirement plan and be a conduit for client questions. Proactively discuss products and services, and plan desing with plan sponsors. Assist clients with requests for plan changes and ensure the necessary project plans are followed through to completion. Schedules Education Program for participant education workshops with the plan sponsor. Request employee education workshops and literature. Schedules CGT training for PAs. Communicate compliance testing results and recommend options to improve results (if necessary). Monitor plan documents for adherence to applicable rules and regulations. Assist clients in complying with year end requirements such as minimum distribution requirements, forfeiture reallocation, 5500 preparation and Audit Package preparation and reconciliation. Proactively initiates conversations with clients related to compliance testing, training and plan design. Actively looks at client criteria for plan reviews, and proactively contacts client to discuss option to increase retention and client loyalty. Meets with internal business partners to coordinate proactive contacts with new clients to initiate seamless transition into service organization. Organizes follow up as necessary on key proactive initiatives to ensure that client expectations are met and deliverables to the client are achieved. Provides feedback to management on results of proactive key initiatives and offers suggestions for further development. QUALIFICATIONS REQUIRED: * Experience up to 1 year Preference will be given to candidates who have the following: Experience in a client service environment, ADP payroll and 401(k) experience is preferred. Demonstrates strong oral/written communication skills. Demonstrates strong listening skills. Utilizes tools to support daily functions such as Microsoft Office Products (Word, Excel, Outlook, etc) Demonstrates ability to learn other proprietary system tools (Omni Plus, Power Image, and Clarify). Proficiency in using payroll and recordkeeping systems Ability to learn quickly, function in a fast paced environment, and work on multiple projects simultaneously. Proven relationship-building skills. Strong time-mgmt, organization and problem solving skills. Demonstrates strong presentation skills. Ability to coordinate and take the lead on conference calls. Ability to guage client satisfaction through scheduled survey's, client visits and day-to-day interaction. Bachelor's Degree or its equivalent in education and experience. A little about ADP: We are a comprehensive global provider of cloud-based human capital management (HCM) solutions that unite HR, payroll, talent, time, tax and benefits administration and a leader in business outsourcing services, analytics, and compliance expertise. We believe our people make all the difference in cultivating a down-to-earth culture that embraces our core values, welcomes ideas, encourages innovation, and values belonging. We've received recognition for our work by many esteemed organizations, learn more at ADP Awards and Recognition. Diversity, Equity, Inclusion & Equal Employment Opportunity at ADP: ADP is committed to an inclusive, diverse and equitable workplace, and is further committed to providing equal employment opportunities regardless of any protected characteristic including: race, color, genetic information, creed, national origin, religion, sex, affectional or sexual orientation, gender identity or expression, lawful alien status, ancestry, age, marital status, protected veteran status or disability. Hiring decisions are based upon ADP's operating needs, and applicant merit including, but not limited to, qualifications, experience, ability, availability, cooperation, and job performance. Ethics at ADP: ADP has a long, proud history of conducting business with the highest ethical standards and full compliance with all applicable laws. We also expect our people to uphold our values with the highest level of integrity and behave in a manner that fosters an honest and respectful workplace. Click ********************************* to learn more about ADP's culture and our full set of values.

Usherwood Office Technology is a proud family- owned business with a rich legacy of delivering innovative office technology solutions, including managed IT services, print management, and cutting-edge office equipment. For decades, we have fostered a warm collaborative environment where our employees thrive, building meaningful relationships with teammates who share a passion for excellence and client success. At Usherwood, we are dedicated to empowering our clients and each other. With real opportunities for professional growth and career advancement, you'll work alongside supportive colleagues who make every day rewarding. About the Position: Usherwood is growing and we are looking to hire a customer service focused Client Services Specialist to ensure client satisfaction. The selected individual will be responsible for working directly with our valued business customers as well as Usherwood Office Technology's internal staff to address inquiries and resolve any issues; all while providing best-in-class client support. Internal communication with all departments and levels of management are vital to the success of the Client Services role. Key Responsibilities: Answer inbound inquiries via phone and email Analyze and track supply orders, assist with procuring supplies to meet demand, and process orders. Dispatch field service technicians as necessary to repair devices via inbound request from clients and third-party vendors. Review of inbound communication, service tickets, supply orders and statuses Verify client contact information and ensure any invoice charges are accurate and sent via email or USPS to the appropriate contact. Document client communication into ticketing system Process supply order replenishment and other supply order via internal warehouse stock or third-party vendors Analyze all supply requests before making decision on whether to ship or not Generate reports using Excel Qualifications: High school diploma required Minimum one year experience in a client service work environment One year experience in a call center environment preferred Knowledge of MAC/PC hardware and operating systems, Mobile devices, and printers/scanners Ability to prioritize and multitask assigned issues in a fast-paced work environment Proactive attitude of client service and integrity Knowledge of Microsoft Office and ticketing system applications Demonstrated problem troubleshooting, root cause and resolution skills Ability to work in a team environment with effective communication What we offer: Excellent benefit offerings including: medical, dental, vision, and supplemental insurance Company paid life insurance and long-term disability insurance 20 days of paid time off 401(k) plan with matching company contribution Annual company store allowance Enrollment into bonus opportunity program Key Responsibilities Equal Opportunity Employer: At Usherwood Office Technology, we are committed to fostering a diverse and inclusive workplace where everyone feels valued, respected, and empowered to succeed. We proudly provide Equal Employment opportunities to all individuals regardless of race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity, or any other characteristic protected by law. Our family-owned culture thrives on embracing unique perspectives and we strive to create an environment where every employee can grow, contribute, and belong. Join us in building a brighter, more inclusive future!

ADP is hiring a Resolution Support Specialist I. In this position you will respond to requests for research and issue resolution that require research time to resolve, thereby allowing front line associates to be available to clients. In addition you will work on special projects that support client satisfaction and retention. To succeed in this role, you must be comfortable working in a fast based environment where adaptability, responsiveness, and empathy are must-haves. Over the phone and in writing, your communication style is clear and easy for our clients and internal partners to understand and act on. You will need to balance your workload, handle back-to-back inquires, and use solid decision making to determine the best path to resolution. You take the initiative to seek answers, solutions, and positive outcomes for both the client and ADP. You must have the ability to flex and adapt in this role. You thrive in an environment where you set priorities, organize your day, multi-task, change direction, and provide prompt follow-up. At ADP we are driven by your success. We engage your unique talents and perspectives. We welcome your ideas on how to do things differently and better. In your efforts to achieve, learn and grow, we support you all the way. If success motivates you, you belong at ADP. We strive for every interaction to be driven by our CORE values: Insightful Expertise, Integrity is Everything, Service Excellence, Inspiring Innovation, Each Person Counts, Results-Driven, & Social Responsibility. RESPONSIBILITIES: You adhere to a daily schedule and organize yourself to deal with a high volume of different tasks. Receives requests for research and issue resolution via phone, email or queue. Determines appropriate corrective action to resolve issues and minimize impact to clients. Managing your own caseload and follow up, while adhering to internal SLAs for response times. Performs duties of inbound Client Service Representative or Sales Support Specialist during peak periods. Helps onboard new clients with a focus on driving positive client satisfaction surveys Performs proactive check-ins with clients via email and phone calls. Successfully navigates through all systems and properly utilizes each system to its full potential i.e. Omni, Tops, CEH, DBAL, PES, Plan Sponsor Website, Admin Web, RUN. Utilizes de-escalations skill to resolve issues, escalating them to management when appropriate. Suggests and implements procedural and process changes for achieving team goals/performance functions. Building rapport, establishing trust and shining with professionalism on every interaction Aptitude to grasp new concepts or tools by actively learning. Makes decisions based on available resources, constraints and organizational values. You should be available to work overtime hours during peak times Performs other related duties as assigned QUALIFICATIONS REQUIRED: * 1 year experience in a client service call center environment required. * FINRA 6 & 63 required A college degree is great but not required. What is more important is having the skills to do the job. Other acceptable experiences could include: * Experience noted above, OR * Military Experience. We recognize and appreciate the unique talents and experiences Veterans bring to the table. We value the discipline, commitment, and problem-solving abilities you developed and are excited to provide an environment where you can continue to make a meaningful impact. Available Locations Florham Park, New Jersey, United States Allentown, PA, United States El Paso, TX, United States Louisville, Kentucky, United States Dallas, TX, United States Base salary offers for this position may vary based on factors such as location, skills, and relevant experience. Some positions may include additional compensation in the form of bonus, equity or commissions. We offer the following benefits: Medical, Dental, Vision, Life Insurance, Matched Retirement Savings, Wellness Program, Short-and Long-Term Disability, Charitable Contribution Match, Holidays, Personal Days & Vacation, Paid Volunteer Time Off, and more. The compensation for this role is USD $16.35 - USD $33.17 / Hour* * Actual compensation will not be less than the applicable minimum wage or minimum exempt salary requirement under federal, state and local laws. A little about ADP: We are a comprehensive global provider of cloud-based human capital management (HCM) solutions that unite HR, payroll, talent, time, tax and benefits administration and a leader in business outsourcing services, analytics, and compliance expertise. We believe our people make all the difference in cultivating a down-to-earth culture that embraces our core values, welcomes ideas, encourages innovation, and values belonging. We've received recognition for our work by many esteemed organizations, learn more at ADP Awards and Recognition. Diversity, Equity, Inclusion & Equal Employment Opportunity at ADP: ADP is committed to an inclusive, diverse and equitable workplace, and is further committed to providing equal employment opportunities regardless of any protected characteristic including: race, color, genetic information, creed, national origin, religion, sex, affectional or sexual orientation, gender identity or expression, lawful alien status, ancestry, age, marital status, protected veteran status or disability. Hiring decisions are based upon ADP's operating needs, and applicant merit including, but not limited to, qualifications, experience, ability, availability, cooperation, and job performance. Ethics at ADP: ADP has a long, proud history of conducting business with the highest ethical standards and full compliance with all applicable laws. We also expect our people to uphold our values with the highest level of integrity and behave in a manner that fosters an honest and respectful workplace. Click ********************************* to learn more about ADP's culture and our full set of values.

The Trade support specialist will support the settlement of loan trades globally on behalf of all LOB's falling under the CIB and CB that engage in loan syndication and trading activity, including Credit Trading, Fixed Income Financing, Debt Capital Markets and CIB Risk. The role is fast-paced and involves high transactions and requires close coordination with a number of internal groups (trading desk, Finance/Product Control and other groups within WLS) as well as external clients ROLES & RESPONSIBILITIES Prepare and execute trade settlement timely for various loan businesses within currency deadlines Review of all settlement documentation in accordance with the LSTA and LMA standard terms and conditions Maintain and investigate trade related exceptions, such as open payable and receivable balances. Communicate frequently with front office, documentation, and accounting and control teams as well as external counterparties Monitor general ledger activity in regards to payments associated with trade settlement. SKILLS Bachelor's degree in Finance or Business (or equivalent experience) Excellent communication and interpersonal skills Demonstrated leadership abilities and strong teamwork skills Control Oriented Prioritize workload efficiently Detail orientated individual that can work effectively under pressure Strong attention to detail Ability to multi-task and prioritize workload Strong problem solving, decision making, and analytical skills

Title: Technical Systems Analyst Duration: 12+ month contract with possibility of extensions This analyst will act as Tier 2 IT support responsible for supporting both homegrown and COTS/SAAS applications. They are responsible for handling incidents and requests that have been and help support administrative functions. This candidate is expected to have advanced technical knowledge and experience in providing superior customer support, including creative problem solving and hands-on troubleshooting. The Analyst will provide support through various communications channels including phone, chat and email. This candidate should have the ability to analyze existing systems and make proactive recommendations for improvements or alternative solutions. The candidate will use ITSM tools to review change management requests and help assess the scope of outages. Position Responsibilities (including but not limited to): Application Support Provide resolution for escalated service tickets in a timely manner. Provide high quality customer service. Further escalate tickets as needed. Work with end users to evaluate and solve technical problems using all tools provided, including remote access tool, SCCM, etc. Document end user interactions, including details of inquiries, complaints, comments, and actions taken during the troubleshooting process. Maintain ticket queue to meet SLA's and provide quick resolution to the end user community, including updating them when appropriate. Help maintain documentation for owned applications and ensure others meet documentation standards Change and Major Incident Management Escalate to other teams, leadership and vendors where appropriate Use ITSM to evaluate ticket trends and review appropriateness of environment changes Help document outcomes of and facilitate meetings Development, Application Monitoring and Process Improvement Evaluate existing apps/software and/or user needs to analyze, design, recommend and implement system changes. Respond to alerts where systems become unavailable or experience service degradation. Help administer and improve application performance monitoring solutions Analyze incident data to identify trends and opportunities for process improvements. Assume additional duties and responsibilities as required to assist with the completion of special and/or ongoing projects. Required Qualifications 3-5 years (or more) of relevant experience supporting or developing applications Advanced knowledge troubleshooting applications, network and other technical problems Able to interact with end users and other teams professionally Excellent verbal, interpersonal and written communication and documentation skills Driven by a desire to provide strong customer service Has a teamwork mentality with the ability to both collaborate and work independently High level of professionalism and focus on quality Attention to detail with the ability to contact switch and reprioritize tasks as needed Ability to provide 24 hour/7 days a week on-call support when scheduled Desired Qualifications Familiarity with application monitoring and alerts Familiarity with the Power platform - Power Apps, Power Automate, and PowerBI Familiarity with ITSM - e.g. ServiceNow Proficiency and knowledge of supporting technology within an IT operation. Understanding of software development lifecycles (SDLC). Familiarity with GitHub for source control management. Strong aptitude to learn and adapt to new technologies. A desire to drive process improvement

Job Title: Clinical Informatics - Elbow Support Duration: 12 Months Job Type: Temporary Assignment Work Type: Onsite Pay Rate: $40.00-$40.00/hr TekWissen is a global workforce management provider headquartered in Ann Arbor, Michigan that offers strategic talent solutions to our clients world-wide. Our client is a health and wellness organization located in Pittsburgh and operates health insurance plans in Pennsylvania, Delaware, and West Virginia. Job Description: The Clinical Informatics staff for Elbow support will be needed at the end of the project to support go-lives. Qualifications: Epic Experience 2+ years Informatics experience 3+ years Clinical Experience Nice to have: Epic Hospital implementations experience TekWissen Group is an equal opportunity employer supporting workforce diversity.

Job Title: IT - Teamcenter Administrator Duration: 12 Months 1st Shift (07:00 AM - 03:30 PM) Contract To Hire Opportunity Fully Onsite Job Description: The selected candidate will be responsible for next generation Integrated Product Support (IPS) landscape which includes Teamcenter, Cortona 3D, SLICwave, and more. The candidate must be a self-starter, have the ability to balance daily operations as well as project work, and should possess diverse technical experience, business acumen, and strong customer service skills. Job Responsibilities: • Own Teamcenter Administration for the enterprise, consulting with business leaders and application users to deliver technical and functional solutions • Lead activities to design, build, and test delivery systems and components for IPS suite of applications including Teamcenter, Cortona 3D, and SLICwave, among others • Assist the IT PLM admin team with support of other engineering applications as needed including patching, upgrades, and end-user support tasks • Deliver creative solutions with a focus on mitigating recurring issues and limiting manual troubleshooting tasks • Collaborate with IT peers to ensure adherence to security controls, vulnerability management, hardware/software currency, and reporting requirements • Provide quick and efficient support of incidents and outages • Deliver direct and responsive communication to business users in support of issues, planned maintenance activities, and project updates • Work effectively with process owners and SMEs to understand business requirements • Create/update support documentation, ensuring accuracy and appropriate detail Education Requirements: Bachelor's Degree in Computer Science, Information Systems, Computer Engineering, or similar is required Position Requirements: • 5+ years of experience with application and Windows server administration • 5+ years of Teamcenter system administration • Experience implementing and upgrading Teamcenter • Excellent communication skills both written and verbal, with the ability to present complex issues to diverse audiences • Good understanding of user authentication (e.g., Kerberos, SAML 2.0, LDAP, etc.) • Demonstrated teamwork and collaboration in a professional setting • Strong problem solving and critical thinking skills • Ability to work independently and as part of a team • Capable of adapting to a dynamic work environment, solving problems, and learning new skills/technologies on the fly • Temp to Perm Preferred Skills: • Familiarity with development, collaboration, and testing tools (e.g., JIRA, Git, SVN, etc.) • Exposure to Logistics Systems and/or Service Bill of Material • Basic understanding of databases • Familiarity with Linux OS • Strong organizational, analytical, multitasking, and time management skills • Ability to mentor peers on required skillsets and process knowledge