Patient Service Representative jobs at Kittitas Valley Healthcare - 399 jobs

This salary rangeis inclusive of several career levels and an offer will be based on the candidate's experience, qualifications, and internal equity. The position description is a guide to the critical duties and essential functions of the job, not an all-inclusive list of responsibilities, qualifications, physical demands, and work environment conditions. Position descriptions are reviewed and revised to meet the changing needs of the organization. TITLE: Patient Resource Representative JOB OVERVIEW: The Patient Resource Representative position is responsible for scheduling, pre-registration, insurance verification, estimates, collecting payments over the phone, and inbound and outbound call handling for Primary and Specialty Clinics supported by the Patient Resource Center. This includes call handling for specialized access programs: Accountable Care Network Contracts Hotline Call Handling, MyChart Scheduling, and Outbound dialing for Referral Epic Workqueues. DEPARTMNT: Patient Resource Center WORK HOURS: As assigned REPORTSTO: Supervisor, Patient Resource Center PREREQUISITES: * High School Graduate or equivalent (G.E.D.) preferred. * Minimum of 2 years of experience in a call center, or 1 year in a physician's office; with experience using multi-line phone systems, Electronic Medical Record systems, and working with several software programs at the same time. * Demonstrates basic skills in keyboarding (35 wpm) * Computer experience in a windows-based environment. * Excellent communication skills including verbal, written, and listening. * Excellent customer service skills. * Knowledge of medical terminology and abbreviations. Ability to spell and understand commonly used terms, preferred. QUALIFICATIONS: * Ability to function effectively and interact positively with patients, peers and providers at all times. * Ability to access, analyze, apply and adhere to departmental protocols, policies and guidelines. * Ability to provide verbal and written instructions. * Demonstrates understanding and adherence to compliance standards. * Demonstrates excellent customer service skills throughout every interaction with patients, customers, and staff: * Ability to communicate effectively in verbal and written form. * Ability to actively listen to callers, analyze their needs and determine the appropriate action based on the caller's needs. * Ability to maintain a calm and professional demeanor during every interaction. * Ability to interact tactfully and show empathy. * Ability to communicate and work effectively with the physical and emotional development of all age groups. * Ability to analyze and solve complex problems that may require research and creative solutions with patient on the telephone line. * Ability to document per template requirements, gather pertinent information and enter data into computer while talking with callers. * Ability to utilize third party payer/insurance portals to identify insurance coverage and eligibility. * Ability to function effectively in an environment where it is necessary to perform several tasks simultaneously, and where interruptions are frequent * Ability to organize and prioritize work. * Ability to multitask while successfully utilizing varying computer tools and software packages, including: * Utilize multiple monitors in facilitation of workflow management. * Scanning and electronic faxing capabilities * Electronic Medical Records * Telephone software systems * Microsoft Office Programs * Ability to successfully navigate and utilize the Microsoft office suite programs. * Ability to work in a fast-paced environment while handling a high volume of inbound calls. * Ability to meet or exceed department performance standards for Quality, Accuracy, Volume and Pace. * Ability to speak, spell and utilize appropriate grammar and sentence structure. UNIQUE PHYSICAL/MENTAL DEMANDS, ENVIRONMENT AND WORKING CONDITIONS: See Generic for Administrative Partner. PERFORMANCE RESPONSIBILITIES: * Generic Job Functions: See Generic Job Description for Administrative Partner. * Essential Responsibilities and Competencies: * In-depth knowledge of VMC's mission, vision, and service offerings. * Demonstrates all expectations outlined in the VMC Caregiver Commitment throughout every interaction with patients, customers, and staff. * Delivers excellent customer service throughout each interaction: * Provides first call resolution, whenever possible. * Acknowledge if patient is upset and de-escalate using key words and providing options for resolution. * Identify and assess patients' needs to determine the best action for each patient. This is done through active listening and asking questions to determine the best path forward. * A knowledgeable resource for patient/customers that works to build confidence and trust in the VMC health care system. * Schedules appointments in Epic by following scheduling guidelines and utilizing tools and resources to accurately appoint patient. * Generates patient estimates and follows Point of Service (POS) Collection Guidelines to determine patient liability on or before time of service. Accepts payment on accounts with Patient Financial Responsibility (PFR) as well as any outstanding balances, documents information in HIS and provides a receipt for the amount paid. * Strives to meet patients access needs for timeliness and provider, whenever possible. * Applies VMC registration standards to ensure patient records are accurate and up to date. * Ensures accurate and complete insurance registration through the scheduling process, including verifies insurance eligibility or updates that may be needed. * Reviews registration work queue for incomplete work and resolves errors prior to patient arrival at the clinic. * Utilizes protocols to identify when clinical escalation is needed based on the symptoms that patients report when calling. * Takes accurate and complete messages for clinic providers, staff, and management. * Relays information in alignment with protocols and provides guidance in alignment with patient's needs. * Routes calls to appropriate clinics, support services, or community resource when needed. * Coordinates resources when needed for patients, such as interpreter services, transportation or connecting with other resources needed for our patient to be successful in obtaining the care they need. * Identifies, researches, and resolves patient questions and inquiries about their care and VMC. * Inbound call handling for our specialized access programs * A.C.N. Hotline Call handling * Knowledge of contractual requirements for VMC's Accountable Care Network contracts and facilitates care in a way that meets contractual obligations. * Applies all workflows and protocols when scheduling for patients that call the A.C.N. Hotline * Completes scheduling patients for all departments the PRC supports. * Facilitates scheduling for all clinics not supported by the PRC. * Completes registration and transfer call to clinic staff to schedule. * Completes the MyChart Scheduling process for appointment requests and direct scheduled appointments. * Utilizes and applies protocols as outlined for MyChart scheduling * Meet defined targets for MyChart message turnaround time. * Outbound dialing for patient worklists * Utilizes patient worklists to identify patients that require outbound dialing. * Outbound dialing for referral work queues. * Utilizes referral work queue to identify patients that have an active/authorized referral in the system and reaches out to complete scheduling process. * Schedules per department protocols * Updates the referral in alignment with the defined workflow. * Receives, distributes, and responds to mail for work area. * Monitor office supplies and equipment, keeping person responsible for ordering updated. * Other duties as assigned. Created: 1/25 Grade: OPEIUC FLSA: NE CC: 8318 #LI-Remote Job Qualifications: PREREQUISITES: 1. High School Graduate or equivalent (G.E.D.) preferred. 2. Minimum of 2 years of experience in a call center, or 1 year in a physician's office; with experience using multi-line phone systems, Electronic Medical Record systems, and working with several software programs at the same time. 3. Demonstrates basic skills in keyboarding (35 wpm) 4. Computer experience in a windows-based environment. 5. Excellent communication skills including verbal, written, and listening. 6. Excellent customer service skills. 7. Knowledge of medical terminology and abbreviations. Ability to spell and understand commonly used terms, preferred. QUALIFICATIONS: 1. Ability to function effectively and interact positively with patients, peers and providers at all times. 2. Ability to access, analyze, apply and adhere to departmental protocols, policies and guidelines. 3. Ability to provide verbal and written instructions. 4. Demonstrates understanding and adherence to compliance standards. 5. Demonstrates excellent customer service skills throughout every interaction with patients, customers, and staff: a. Ability to communicate effectively in verbal and written form. b. Ability to actively listen to callers, analyze their needs and determine the appropriate action based on the caller's needs. c. Ability to maintain a calm and professional demeanor during every interaction. d. Ability to interact tactfully and show empathy. e. Ability to communicate and work effectively with the physical and emotional development of all age groups. 6. Ability to analyze and solve complex problems that may require research and creative solutions with patient on the telephone line. 7. Ability to document per template requirements, gather pertinent information and enter data into computer while talking with callers. 8. Ability to utilize third party payer/insurance portals to identify insurance coverage and eligibility. 9. Ability to function effectively in an environment where it is necessary to perform several tasks simultaneously, and where interruptions are frequent 10. Ability to organize and prioritize work. 11. Ability to multitask while successfully utilizing varying computer tools and software packages, including: a. Utilize multiple monitors in facilitation of workflow management. b. Scanning and electronic faxing capabilities c. Electronic Medical Records d. Telephone software systems e. Microsoft Office Programs 12. Ability to successfully navigate and utilize the Microsoft office suite programs. 13. Ability to work in a fast-paced environment while handling a high volume of inbound calls. 14. Ability to meet or exceed department performance standards for Quality, Accuracy, Volume and Pace. 15. Ability to speak, spell and utilize appropriate grammar and sentence structure.

Shift/Schedule: M-F, 8a - 5p, Wednesdays 9a - 6p Would you like to have a career that makes a daily difference in people's lives? Do you want to be part of a caring, respectful, diverse community? If you answered yes to these questions, keep reading! HealthPoint is a community-based, community-supported and community-governed network of non-profit health centers dedicated to providing expert, high-quality care to all who need it, regardless of circumstances. Founded in 1971, we believe that the quality of your health care should not depend on how much money you make, what language you speak or what your health is, because everyone deserves great care. Position Summary: Responsible for performing all site front office functions including incoming and outgoing phone activities, appointment scheduling, patient registration, computer data entry, collection of payments, maintaining health records, and serves as an example of excellent customer service to patients, family members, and community partners. Compensation is dependent on skills and experience. Your contribution to the team includes: * Greet all clinic patients, families and visitors. * Perform the check-in functions for patients which includes: * Verification of patient, guarantor and subscriber demographics. * Verification of insurance information by reviewing insurance card and performing real-time eligibility checking. * Collection of copays and past due balances. * Educate patients and families on HealthPoint services and assist with navigation of these services. * Demonstrate knowledge of medical and dental insurance basics such as copay, co-insurance and deductibles. * Perform the check-out function for patients which includes: * Scheduling any follow-up or future appointments. * Provide patient with any applicable documents. * Collect any outstanding balances that were not collected during check-in. * Establish payment plans, if necessary. * Follow established procedures for answering and screening incoming appointment-related telephone calls, directing calls to appropriate staff, taking messages, and documenting in the Electronic Health Record (EHR). * Provide patients with documentation and education concerning financial assistance programs including Sliding Fee Program * Maintain schedule accuracy for maximum patient flow, confirming provider appointment dates and times are correct and confirming future patient appointments. Maintain effective communication with clinical care team to add patients to providers' schedules. * Assist with the management of complex appointment scheduling and procedure coordination. * Guide and promote the use of MyChart to patients and families. * Have a basic understanding of emergency medical situations. Be able to connect phone or in-person patients to the appropriate clinical care team member for care. * Follow established written procedures for collection of cash, checks, and credit card payments. * Keep the reception work area and waiting room clean, organized, and stocked. * Maintain good attendance, is punctual and works full scheduled shift is a condition of employment. * Demonstrate respectful, professional, and appropriate behavior that supports a team-oriented work environment. * Demonstrate a commitment to the mission, core values and goals of HealthPoint and its healthcare delivery including the ability to integrate values of justice, respect, compassion, excellence, and stewardship into appropriate programs and services. * Other duties as assigned by supervisor. * Attending staff and in-service meetings, participating in committees and task force activities. * Support Clinic initiatives and process improvement work to meet HealthPoint Strategic Aims and Quality Measures. Must have's you'll need to be successful: * High school diploma or equivalent. Customer Service or Healthcare experience preferred. * Basic operating knowledge of computers. Beginning level of Word, Excel, and Outlook, Electronic Dental and Medical Records desired. * Work situations are routine and regularly recurring and require attention and concentration. Limited planning, discretion, and consideration are necessary to adequately carry out work activities. Work situations require consideration and interpretation of circumstances or information to choose the most effective response. Solutions may be technical yet relatively straightforward and well-defined once problems are understood. Proof of vaccination for COVID-19 is required, prior to start. HealthPoint does not accept the Johnson & Johnson COVID-19 vaccine as proof of vaccination. If you have received the Johnson & Johnson vaccine, we ask that you provide documentation demonstrating proof of an alternate COVID vaccine or vaccine series. All new employees are also required to show proof of immunizations and/or immunity to MMR (measles, mumps, rubella), Varicella, annual Influenza and TB QuantiFERON Gold Titer. Additionally, if you work in a HealthPoint clinic, Tdap (within last 10 years) is required. Hepatitis B. is required for clinical employees with potential exposure to blood/blood products. All immunizations are a condition of employment. Upon hire, employees must provide proof of their immunizations and/or immune titer results prior to starting or no later than their fifth (5) business day of employment. Where to gather your records: * If you are providing immunizations from an electronic health record, please ensure that you obtain a copy of your full records rather than a screenshot. Each page of your records should include your first and last name, date of birth, and the name of the health system from which the records are pulled. * If records do not show any data, please seek guidance from your provider for further assistance. * If you are unable to provide proof as noted above, you can choose to have a lab titer drawn to check immunity or to be re-vaccinated. If you receive vaccination(s) or lab titers, you may obtain them through HealthPoint at no cost to you. This is a great opportunity to get your immunization record up to date at no additional expense. HealthPoint is committed to offering all employees a competitive compensation package, including benefits and several other perks. * Medical, Dental, and Vision for employees and their families/dependents * HSA, FSA plans * Life Insurance, AD&D and Disability Coverage * Employee Assistance Program * Wellness Program * PTO Plan for full-time benefited and part-time benefited employees. 0-.99 years of service accrual of 5.23 hours per pay period. (pro-rated accruals for part-time benefited employees) * Extended Illness Time Away of 40 hours (pro-rated for part-time benefited employees) * 8 holidays and 3 floating holidays * Compassion Time Away up to 40 hours * Opportunity Time Off (extended time off for staff to invest in themselves) up to 8 weeks * Retirement Plan with Employer Match * Voluntary plans at a discount, such as life insurance, critical illness and accident insurance, identity theft insurance, and pet insurance. * Development and Growth Opportunities To learn more about HealthPoint, go to *********************** #practiceyourpassion It is the policy of HealthPoint to afford equal opportunity for employment to all individuals regardless of race, color, religion, sex (including pregnancy), age, national origin, marital status, military status, sexual orientation, because of sensory, physical, or mental disability, genetic information, gender identity or any other factor protected by local, state or federal law, and to prohibit harassment or retaliation based on any of these factors.

Purpose The Patient Services Representative, Lead (PSR) will greet and check-in medical, dental, behavioral health and nursing patients at the time of appointment, as well as schedule patient appointments through the check-out process. As the first point of contact in the clinic for the patient, the PSR will provide a warm welcome to patients and their families and serve as an information resource for people who arrive at the clinic. PSRs will be an integral part of the clinic team, participating in population health management and care coordination efforts that ultimately result in high quality patient care. Health, Wellness & Retirement benefits: Medical, dental & vision insurance Paid time off & paid holidays Retirement with contribution match Life & AD&D, pet insurance Employee assistance program, & more! Compensation: The target wage range for the position is $22.75 per hour to $28.60 per hour, plus the $2.00 Lead Premium added to the hourly rate. Final offers are individually based on various factors, including skill set, years of experience, location, qualifications, work schedule and other job-related reasons. Union: SEIU Healthcare 1199NW In this position you will: Primary Responsibilities Warmly greet patients and their guests Answer telephones, confirm appointments, and transfer calls to appropriate staff members as needed. Accurately and efficiently check-in and check-out patients, including providing appropriate forms and collecting updated patient information (e.g., phone, address, insurance) Act as knowledgeable resources to patients via telephone and in-person interactions, striving to provide patient engagement, education, and inspiring confidence in Neighborcare services Gather information for accurate documentation of calls and enter them into the proper database. Verify and update necessary information at the point of scheduling. Resolve patient requests in one call/contact and/or successfully manage prolonged or complex issues with high attention to managing the customer experience and emotion Checks insurance eligibility and scan insurance cards Collects co-pays and fees as needed, including closeout of drawer at the end of the day Explains Neighborcare's sliding scale policy to self-pay patients, verify income information, entering it appropriately into EHR Connect patients to insurance eligibility services, as needed. Coordinate with internal eligibility department to ensure applications for coverage are initiated prior to appointment Identify, research, and resolve patient questions and inquiries regarding the patient portal Assist patients in setting up and/or activating MyChart patient portal accounts Lead Patient Services Representative Responsibilities Support patient de-escalation and service recovery using trauma-informed approaches Support recruitment, on-boarding, training, and orientation of PSRs in partnership with Supervisor Provide feedback to Supervisor and help identify training gaps or workflow issues. Participate in Front Office meetings, huddles, and staff meetings. Generate, review, and help act on relevant Front Office reports as requested Champion site level process improvement initiatives. Help update training materials or knowledge guides Facilitate routine Front Office tasks such as inventory and printing of forms and patient materials, supplies with Supervisor Support implementation and maintenance of standardized Front Office workflows in partnership with site and regional leadership. Ensure alignment with organizational standards and regulatory requirements Perform other duties as assigned by Regional Operations Manager or Site Leadership Required Skills: Ability to problem-solve and use conflict resolution skills when handling patient concerns and refer patients to appropriate designated personnel Knowledge of confidentiality and privacy protocols in accordance with clinical policies and HIPAA requirements Basic PC skills in MS Windows environment, 10-key and typing. Working knowledge of electronic health records (EHRs) and practice management systems. Basic or limited familiarity with medical terminology Excellent telephone and written communication skills as well as listening skills and ability to demonstrate tact and patience with callers Ability to analyze and solve more complex problems that may require research and creative solutions and make sound decisions with limited supervision Preferred Skills: Familiarity with health insurance Knowledge of Neighborcare or healthcare delivery system operations processes Education/Experience Requirements: High school diploma or equivalent One (1) year of experience working in a medical office setting About Neighborcare Health: Since 1968, Neighborcare Health has been removing barriers to health care for our neighbors. We believe everyone deserves a place to call their health care home, where a team of medical, dental and mental health professionals work in collaboration with each patient to develop a personal health improvement plan. We are one of the largest providers of primary medical, dental and behavioral health care services in the Seattle area serving low-income and uninsured families and individuals, seniors on fixed incomes, immigrants, and people experiencing homelessness. Each year we care for nearly 60,000 patients at our nearly 30 non-profit medical, dental and school-based clinics. We ask everyone to pay what they can, but no one is turned away due to inability to pay. Our clinics are located in neighborhoods where health disparities are the greatest, and our care teams, who speak over 55 languages and dialects, are as diverse as our patients. No matter who you are, or where you come from, regardless of your insurance, income or immigration status, you are welcome at Neighborcare Health. Learn more about us here. The full job description is available upon request

Purpose The Patient Services Representative (PSR) will greet and check-in medical and/or dental patients at the time of appointment, as well as schedule patient appointments through the check-out process. As the first point of contact in the clinic for the patient, the PSR will provide a warm welcome to patients and their families and serve as an information resource for people who arrive at the clinic. PSRs will be an integral part of the clinic team, participating in population health management and care coordination efforts that ultimately result in high quality patient care. Health, Wellness & Retirement benefits: Medical, Dental & Vision insurance Paid time off & paid holidays Retirement with contribution match Life & AD&D, pet insurance Employee assistance program, & more! Compensation: The target wage range for this position is $22.75 per hour to $28.60 per hour. Final offers are individually based on various factors, including skill set, years of experience, location, qualifications, work schedule and other job-related reasons. Union: SEIU Healthcare 1199NW In this position you will: Warmly greet patients and their families as they arrive in the clinic. Answers telephones, confirms appointments, and transfer calls to appropriate staff member, as needed. Check in patients, including providing appropriate forms and collecting updated patient information (e.g., phone, address, insurance) to enter into the EHR Assists with maintaining provider templates and appointment schedules, as needed. Maintains patient waiting areas, office files, and front-desk areas in a manner that is organized and neat. Prepares charts and accounts on a daily basis as applicable Checks insurance eligibility and scan Medicaid, Medicare and private insurance cards. Collects co-pays and fees as needed, including closeout of drawer at the end of the day. Provides registration form and instructions to new patients and those who haven't been seen in last year, assisting if necessary Schedules walk-in patients for same day appointments. Connects patients to insurance eligibility services, as needed. Explains Neighborcare's sliding scale policy to self-pay patients, verify income information; entering it appropriately into electronic health records. Other duties as assigned. Education/Experience Requirements: High School diploma or GED One (1) year of customer service experience Preferred Requirements: One (1) year of healthcare experience Bilingual skills About Neighborcare Health: Since 1968, Neighborcare Health has been removing barriers to health care for our neighbors. We believe everyone deserves a place to call their health care home, where a team of medical, dental and mental health professionals work in collaboration with each patient to develop a personal health improvement plan. We are one of the largest providers of primary medical, dental and behavioral health care services in the Seattle area serving low-income and uninsured families and individuals, seniors on fixed incomes, immigrants, and people experiencing homelessness. Each year we care for nearly 60,000 patients at our nearly 30 non-profit medical, dental and school-based clinics. We ask everyone to pay what they can, but no one is turned away due to inability to pay. Our clinics are located in neighborhoods where health disparities are the greatest, and our care teams, who speak over 55 languages and dialects, are as diverse as our patients. No matter who you are, or where you come from, regardless of your insurance, income or immigration status, you are welcome at Neighborcare Health. Learn more about us here. The full job description is available upon request

Purpose The Patient Services Representative (PSR) will greet and check-in medical and/or dental patients at the time of appointment, as well as schedule patient appointments through the check-out process. As the first point of contact in the clinic for the patient, the PSR will provide a warm welcome to patients and their families and serve as an information resource for people who arrive at the clinic. PSRs will be an integral part of the clinic team, participating in population health management and care coordination efforts that ultimately result in high quality patient care. Health, Wellness & Retirement benefits: Medical, Dental & Vision insurance Paid time off & paid holidays Retirement with contribution match Life & AD&D, pet insurance Employee assistance program, & more! Compensation: The target wage range for this position is $22.75 per hour to $28.60 per hour. Final offers are individually based on various factors, including skill set, years of experience, location, qualifications, work schedule and other job-related reasons. Union: SEIU Healthcare 1199NW In this position you will: Warmly greet patients and their families as they arrive in the clinic. Answers telephones, confirms appointments, and transfer calls to appropriate staff member, as needed. Check in patients, including providing appropriate forms and collecting updated patient information (e.g., phone, address, insurance) to enter into the EHR Assists with maintaining provider templates and appointment schedules, as needed. Maintains patient waiting areas, office files, and front-desk areas in a manner that is organized and neat. Prepares charts and accounts on a daily basis as applicable Checks insurance eligibility and scan Medicaid, Medicare and private insurance cards. Collects co-pays and fees as needed, including closeout of drawer at the end of the day. Provides registration form and instructions to new patients and those who haven't been seen in last year, assisting if necessary Schedules walk-in patients for same day appointments. Connects patients to insurance eligibility services, as needed. Explains Neighborcare's sliding scale policy to self-pay patients, verify income information; entering it appropriately into electronic health records. Other duties as assigned. Required qualification: High School diploma or GED One (1) year of customer service experience Preferred qualifications: One (1) year of healthcare experience Bilingual skills About Neighborcare Health: Since 1968, Neighborcare Health has been removing barriers to health care for our neighbors. We believe everyone deserves a place to call their health care home, where a team of medical, dental and mental health professionals work in collaboration with each patient to develop a personal health improvement plan. We are one of the largest providers of primary medical, dental and behavioral health care services in the Seattle area serving low-income and uninsured families and individuals, seniors on fixed incomes, immigrants, and people experiencing homelessness. Each year we care for nearly 60,000 patients at our nearly 30 non-profit medical, dental and school-based clinics. We ask everyone to pay what they can, but no one is turned away due to inability to pay. Our clinics are located in neighborhoods where health disparities are the greatest, and our care teams, who speak over 55 languages and dialects, are as diverse as our patients. No matter who you are, or where you come from, regardless of your insurance, income or immigration status, you are welcome at Neighborcare Health. Learn more about us here. The full job description is available upon request

Purpose The Patient Services Representative (PSR) will greet and check-in medical and/or dental patients at the time of appointment, as well as schedule patient appointments through the check-out process. As the first point of contact in the clinic for the patient, the PSR will provide a warm welcome to patients and their families and serve as an information resource for people who arrive at the clinic. PSRs will be an integral part of the clinic team, participating in population health management and care coordination efforts that ultimately result in high quality patient care. Health, Wellness & Retirement benefits: Medical, Dental & Vision insurance Paid time off & paid holidays Retirement with contribution match Life & AD&D, pet insurance Employee assistance program, & more! Compensation: The target wage range for this position is $22.75 per hour to $28.60 per hour. Final offers are individually based on various factors, including skill set, years of experience, location, qualifications, work schedule and other job-related reasons. Union: SEIU 1199 NW In this position you will: Warmly greet patients and their families as they arrive in the clinic. Answers telephones, confirms appointments, and transfer calls to appropriate staff member, as needed. Check in patients, including providing appropriate forms and collecting updated patient information (e.g., phone, address, insurance) to enter into the EHR Assists with maintaining provider templates and appointment schedules, as needed. Maintains patient waiting areas, office files, and front-desk areas in a manner that is organized and neat. Prepares charts and accounts on a daily basis as applicable Checks insurance eligibility and scan Medicaid, Medicare and private insurance cards. Collects co-pays and fees as needed, including closeout of drawer at the end of the day. Provides registration form and instructions to new patients and those who haven't been seen in last year, assisting if necessary Schedules walk-in patients for same day appointments. Connects patients to insurance eligibility services, as needed. Explains Neighborcare's sliding scale policy to self-pay patients, verify income information; entering it appropriately into electronic health records. Other duties as assigned. Required qualification: High School diploma or GED One (1) year of customer service experience Preferred qualifications: One (1) year of healthcare experience Bilingual skills About Neighborcare Health: Since 1968, Neighborcare Health has been removing barriers to health care for our neighbors. We believe everyone deserves a place to call their health care home, where a team of medical, dental and mental health professionals work in collaboration with each patient to develop a personal health improvement plan. We are one of the largest providers of primary medical, dental and behavioral health care services in the Seattle area serving low-income and uninsured families and individuals, seniors on fixed incomes, immigrants, and people experiencing homelessness. Each year we care for nearly 60,000 patients at our nearly 30 non-profit medical, dental and school-based clinics. We ask everyone to pay what they can, but no one is turned away due to inability to pay. Our clinics are located in neighborhoods where health disparities are the greatest, and our care teams, who speak over 55 languages and dialects, are as diverse as our patients. No matter who you are, or where you come from, regardless of your insurance, income or immigration status, you are welcome at Neighborcare Health. Learn more about us here. Seasonal Masking Policy: As part of Neighborcare Health's multi-layered strategy to limit the transmission of respiratory illnesses during the season of high respiratory virus transmission (November 1 - April 1), we have implemented the following seasonal masking policies: Seasonal Masking in Patient Care Settings Face coverings are required to be worn in patient care settings during the season of high respiratory virus transmission, from November 1 - April 1 annually. Seasonal Masking in Administrative Spaces Neighborcare Health's seasonal masking procedure also requires masking in administrative spaces during flu season (November 1 - April 1), unless you have received a current year influenza immunization. The full job description is available upon request

Purpose The Patient Services Representative, Lead (PSR) will greet and check-in medical, dental, behavioral health and nursing patients at the time of appointment, as well as schedule patient appointments through the check-out process. As the first point of contact in the clinic for the patient, the PSR will provide a warm welcome to patients and their families and serve as an information resource for people who arrive at the clinic. PSRs will be an integral part of the clinic team, participating in population health management and care coordination efforts that ultimately result in high quality patient care. Health, Wellness & Retirement benefits: * Medical, dental & vision insurance * Paid time off & paid holidays * Retirement with contribution match * Life & AD&D, pet insurance * Employee assistance program, & more! Compensation: * The target wage range for the position is $22.75 per hour to $28.60 per hour, plus the $2.00 Lead Premium added to the hourly rate. * Final offers are individually based on various factors, including skill set, years of experience, location, qualifications, work schedule and other job-related reasons. Union: SEIU Healthcare 1199NW In this position you will: Primary Responsibilities * Warmly greet patients and their guests * Answer telephones, confirm appointments, and transfer calls to appropriate staff members as needed. * Accurately and efficiently check-in and check-out patients, including providing appropriate forms and collecting updated patient information (e.g., phone, address, insurance) * Act as knowledgeable resources to patients via telephone and in-person interactions, striving to provide patient engagement, education, and inspiring confidence in Neighborcare services * Gather information for accurate documentation of calls and enter them into the proper database. Verify and update necessary information at the point of scheduling. * Resolve patient requests in one call/contact and/or successfully manage prolonged or complex issues with high attention to managing the customer experience and emotion * Checks insurance eligibility and scan insurance cards * Collects co-pays and fees as needed, including closeout of drawer at the end of the day * Explains Neighborcare's sliding scale policy to self-pay patients, verify income information, entering it appropriately into EHR * Connect patients to insurance eligibility services, as needed. Coordinate with internal eligibility department to ensure applications for coverage are initiated prior to appointment * Identify, research, and resolve patient questions and inquiries regarding the patient portal * Assist patients in setting up and/or activating MyChart patient portal accounts Lead Patient Services Representative Responsibilities * Support patient de-escalation and service recovery using trauma-informed approaches * Support recruitment, on-boarding, training, and orientation of PSRs in partnership with Supervisor * Provide feedback to Supervisor and help identify training gaps or workflow issues. * Participate in Front Office meetings, huddles, and staff meetings. * Generate, review, and help act on relevant Front Office reports as requested * Champion site level process improvement initiatives. Help update training materials or knowledge guides * Facilitate routine Front Office tasks such as inventory and printing of forms and patient materials, supplies with Supervisor * Support implementation and maintenance of standardized Front Office workflows in partnership with site and regional leadership. Ensure alignment with organizational standards and regulatory requirements * Perform other duties as assigned by Regional Operations Manager or Site Leadership Required Skills: * Ability to problem-solve and use conflict resolution skills when handling patient concerns and refer patients to appropriate designated personnel * Knowledge of confidentiality and privacy protocols in accordance with clinical policies and HIPAA requirements * Basic PC skills in MS Windows environment, 10-key and typing. * Working knowledge of electronic health records (EHRs) and practice management systems. * Basic or limited familiarity with medical terminology * Excellent telephone and written communication skills as well as listening skills and ability to demonstrate tact and patience with callers * Ability to analyze and solve more complex problems that may require research and creative solutions and make sound decisions with limited supervision Preferred Skills: * Familiarity with health insurance * Knowledge of Neighborcare or healthcare delivery system operations processes Education/Experience Requirements: * High school diploma or equivalent * One (1) year of experience working in a medical office setting About Neighborcare Health: Since 1968, Neighborcare Health has been removing barriers to health care for our neighbors. We believe everyone deserves a place to call their health care home, where a team of medical, dental and mental health professionals work in collaboration with each patient to develop a personal health improvement plan. We are one of the largest providers of primary medical, dental and behavioral health care services in the Seattle area serving low-income and uninsured families and individuals, seniors on fixed incomes, immigrants, and people experiencing homelessness. Each year we care for nearly 60,000 patients at our nearly 30 non-profit medical, dental and school-based clinics. We ask everyone to pay what they can, but no one is turned away due to inability to pay. Our clinics are located in neighborhoods where health disparities are the greatest, and our care teams, who speak over 55 languages and dialects, are as diverse as our patients. No matter who you are, or where you come from, regardless of your insurance, income or immigration status, you are welcome at Neighborcare Health. Learn more about us here. The full job description is available upon request

Purpose The Patient Services Representative (PSR) will greet and check-in medical and/or dental patients at the time of appointment, as well as schedule patient appointments through the check-out process. As the first point of contact in the clinic for the patient, the PSR will provide a warm welcome to patients and their families and serve as an information resource for people who arrive at the clinic. PSRs will be an integral part of the clinic team, participating in population health management and care coordination efforts that ultimately result in high quality patient care. Health, Wellness & Retirement benefits: * Medical, Dental & Vision insurance * Paid time off & paid holidays * Retirement with contribution match * Life & AD&D, pet insurance * Employee assistance program, & more! Compensation: * The target wage range for this position is $22.75 per hour to $28.60 per hour. * Final offers are individually based on various factors, including skill set, years of experience, location, qualifications, work schedule and other job-related reasons. Union: SEIU Healthcare 1199NW In this position you will: * Warmly greet patients and their families as they arrive in the clinic. Answers telephones, confirms appointments, and transfer calls to appropriate staff member, as needed. Check in patients, including providing appropriate forms and collecting updated patient information (e.g., phone, address, insurance) to enter into the EHR * Assists with maintaining provider templates and appointment schedules, as needed. Maintains patient waiting areas, office files, and front-desk areas in a manner that is organized and neat. Prepares charts and accounts on a daily basis as applicable * Checks insurance eligibility and scan Medicaid, Medicare and private insurance cards. Collects co-pays and fees as needed, including closeout of drawer at the end of the day. Provides registration form and instructions to new patients and those who haven't been seen in last year, assisting if necessary * Schedules walk-in patients for same day appointments. Connects patients to insurance eligibility services, as needed. Explains Neighborcare's sliding scale policy to self-pay patients, verify income information; entering it appropriately into electronic health records. * Other duties as assigned. Required qualification: * High School diploma or GED * One (1) year of customer service experience Preferred qualifications: * One (1) year of healthcare experience * Bilingual skills About Neighborcare Health: Since 1968, Neighborcare Health has been removing barriers to health care for our neighbors. We believe everyone deserves a place to call their health care home, where a team of medical, dental and mental health professionals work in collaboration with each patient to develop a personal health improvement plan. We are one of the largest providers of primary medical, dental and behavioral health care services in the Seattle area serving low-income and uninsured families and individuals, seniors on fixed incomes, immigrants, and people experiencing homelessness. Each year we care for nearly 60,000 patients at our nearly 30 non-profit medical, dental and school-based clinics. We ask everyone to pay what they can, but no one is turned away due to inability to pay. Our clinics are located in neighborhoods where health disparities are the greatest, and our care teams, who speak over 55 languages and dialects, are as diverse as our patients. No matter who you are, or where you come from, regardless of your insurance, income or immigration status, you are welcome at Neighborcare Health. Learn more about us here. The full job description is available upon request

Purpose The Patient Services Representative (PSR) will greet and check-in medical and/or dental patients at the time of appointment, as well as schedule patient appointments through the check-out process. As the first point of contact in the clinic for the patient, the PSR will provide a warm welcome to patients and their families and serve as an information resource for people who arrive at the clinic. PSRs will be an integral part of the clinic team, participating in population health management and care coordination efforts that ultimately result in high quality patient care. Health, Wellness & Retirement benefits: * Medical, Dental & Vision insurance * Paid time off & paid holidays * Retirement with contribution match * Life & AD&D, pet insurance * Employee assistance program, & more! Compensation: * The target wage range for this position is $22.75 per hour to $28.60 per hour. * Final offers are individually based on various factors, including skill set, years of experience, location, qualifications, work schedule and other job-related reasons. Union: SEIU Healthcare 1199NW In this position you will: * Warmly greet patients and their families as they arrive in the clinic. Answers telephones, confirms appointments, and transfer calls to appropriate staff member, as needed. Check in patients, including providing appropriate forms and collecting updated patient information (e.g., phone, address, insurance) to enter into the EHR * Assists with maintaining provider templates and appointment schedules, as needed. Maintains patient waiting areas, office files, and front-desk areas in a manner that is organized and neat. Prepares charts and accounts on a daily basis as applicable * Checks insurance eligibility and scan Medicaid, Medicare and private insurance cards. Collects co-pays and fees as needed, including closeout of drawer at the end of the day. Provides registration form and instructions to new patients and those who haven't been seen in last year, assisting if necessary * Schedules walk-in patients for same day appointments. Connects patients to insurance eligibility services, as needed. Explains Neighborcare's sliding scale policy to self-pay patients, verify income information; entering it appropriately into electronic health records. * Other duties as assigned. Education/Experience Requirements: * High School diploma or GED * One (1) year of customer service experience Preferred Requirements: * One (1) year of healthcare experience * Bilingual skills About Neighborcare Health: Since 1968, Neighborcare Health has been removing barriers to health care for our neighbors. We believe everyone deserves a place to call their health care home, where a team of medical, dental and mental health professionals work in collaboration with each patient to develop a personal health improvement plan. We are one of the largest providers of primary medical, dental and behavioral health care services in the Seattle area serving low-income and uninsured families and individuals, seniors on fixed incomes, immigrants, and people experiencing homelessness. Each year we care for nearly 60,000 patients at our nearly 30 non-profit medical, dental and school-based clinics. We ask everyone to pay what they can, but no one is turned away due to inability to pay. Our clinics are located in neighborhoods where health disparities are the greatest, and our care teams, who speak over 55 languages and dialects, are as diverse as our patients. No matter who you are, or where you come from, regardless of your insurance, income or immigration status, you are welcome at Neighborcare Health. Learn more about us here. The full job description is available upon request

Purpose The Patient Services Representative (PSR) will greet and check-in medical and/or dental patients at the time of appointment, as well as schedule patient appointments through the check-out process. As the first point of contact in the clinic for the patient, the PSR will provide a warm welcome to patients and their families and serve as an information resource for people who arrive at the clinic. PSRs will be an integral part of the clinic team, participating in population health management and care coordination efforts that ultimately result in high quality patient care. Health, Wellness & Retirement benefits: * Medical, Dental & Vision insurance * Paid time off & paid holidays * Retirement with contribution match * Life & AD&D, pet insurance * Employee assistance program, & more! Compensation: * The target wage range for this position is $22.75 per hour to $28.60 per hour. * Final offers are individually based on various factors, including skill set, years of experience, location, qualifications, work schedule and other job-related reasons. * Union: SEIU 1199 NW In this position you will: * Warmly greet patients and their families as they arrive in the clinic. Answers telephones, confirms appointments, and transfer calls to appropriate staff member, as needed. Check in patients, including providing appropriate forms and collecting updated patient information (e.g., phone, address, insurance) to enter into the EHR * Assists with maintaining provider templates and appointment schedules, as needed. Maintains patient waiting areas, office files, and front-desk areas in a manner that is organized and neat. Prepares charts and accounts on a daily basis as applicable * Checks insurance eligibility and scan Medicaid, Medicare and private insurance cards. Collects co-pays and fees as needed, including closeout of drawer at the end of the day. Provides registration form and instructions to new patients and those who haven't been seen in last year, assisting if necessary * Schedules walk-in patients for same day appointments. Connects patients to insurance eligibility services, as needed. Explains Neighborcare's sliding scale policy to self-pay patients, verify income information; entering it appropriately into electronic health records. * Other duties as assigned. Required qualification: * High School diploma or GED * One (1) year of customer service experience Preferred qualifications: * One (1) year of healthcare experience * Bilingual skills About Neighborcare Health: Since 1968, Neighborcare Health has been removing barriers to health care for our neighbors. We believe everyone deserves a place to call their health care home, where a team of medical, dental and mental health professionals work in collaboration with each patient to develop a personal health improvement plan. We are one of the largest providers of primary medical, dental and behavioral health care services in the Seattle area serving low-income and uninsured families and individuals, seniors on fixed incomes, immigrants, and people experiencing homelessness. Each year we care for nearly 60,000 patients at our nearly 30 non-profit medical, dental and school-based clinics. We ask everyone to pay what they can, but no one is turned away due to inability to pay. Our clinics are located in neighborhoods where health disparities are the greatest, and our care teams, who speak over 55 languages and dialects, are as diverse as our patients. No matter who you are, or where you come from, regardless of your insurance, income or immigration status, you are welcome at Neighborcare Health. Learn more about us here. Seasonal Masking Policy: As part of Neighborcare Health's multi-layered strategy to limit the transmission of respiratory illnesses during the season of high respiratory virus transmission (November 1 - April 1), we have implemented the following seasonal masking policies: * Seasonal Masking in Patient Care Settings Face coverings are required to be worn in patient care settings during the season of high respiratory virus transmission, from November 1 - April 1 annually. * Seasonal Masking in Administrative Spaces Neighborcare Health's seasonal masking procedure also requires masking in administrative spaces during flu season (November 1 - April 1), unless you have received a current year influenza immunization. The full job description is available upon request

Shift/Schedule: 8:30a - 5:30p Would you like to have a career that makes a daily difference in people's lives? Do you want to be part of a caring, respectful, diverse community? If you answered yes to these questions, keep reading! HealthPoint is a community-based, community-supported and community-governed network of non-profit health centers dedicated to providing expert, high-quality care to all who need it, regardless of circumstances. Founded in 1971, we believe that the quality of your health care should not depend on how much money you make, what language you speak or what your health is, because everyone deserves great care. Position Summary: Responsible for performing all site front office functions including incoming and outgoing phone activities, appointment scheduling, patient registration, computer data entry, collection of payments, maintaining health records, and serves as an example of excellent customer service to patients, family members, and community partners. Compensation is dependent on skills and experience. Your contribution to the team includes: * Greet all clinic patients, families and visitors. * Perform the check-in functions for patients which includes: * Verification of patient, guarantor and subscriber demographics. * Verification of insurance information by reviewing insurance card and performing real-time eligibility checking. * Collection of copays and past due balances. * Educate patients and families on HealthPoint services and assist with navigation of these services. * Demonstrate knowledge of medical and dental insurance basics such as copay, co-insurance and deductibles. * Perform the check-out function for patients which includes: * Scheduling any follow-up or future appointments. * Provide patient with any applicable documents. * Collect any outstanding balances that were not collected during check-in. * Establish payment plans, if necessary. * Follow established procedures for answering and screening incoming appointment-related telephone calls, directing calls to appropriate staff, taking messages, and documenting in the Electronic Health Record (EHR). * Provide patients with documentation and education concerning financial assistance programs including Sliding Fee Program * Maintain schedule accuracy for maximum patient flow, confirming provider appointment dates and times are correct and confirming future patient appointments. Maintain effective communication with clinical care team to add patients to providers' schedules. * Assist with the management of complex appointment scheduling and procedure coordination. * Guide and promote the use of MyChart to patients and families. * Have a basic understanding of emergency medical situations. Be able to connect phone or in-person patients to the appropriate clinical care team member for care. * Follow established written procedures for collection of cash, checks, and credit card payments. * Keep the reception work area and waiting room clean, organized, and stocked. * Maintain good attendance, is punctual and works full scheduled shift is a condition of employment. * Demonstrate respectful, professional, and appropriate behavior that supports a team-oriented work environment. * Demonstrate a commitment to the mission, core values and goals of HealthPoint and its healthcare delivery including the ability to integrate values of justice, respect, compassion, excellence, and stewardship into appropriate programs and services. * Other duties as assigned by supervisor. * Attending staff and in-service meetings, participating in committees and task force activities. * Support Clinic initiatives and process improvement work to meet HealthPoint Strategic Aims and Quality Measures. Must have's you'll need to be successful: * High school diploma or equivalent. Customer Service or Healthcare experience preferred. * Basic operating knowledge of computers. Beginning level of Word, Excel, and Outlook, Electronic Dental and Medical Records desired. * Work situations are routine and regularly recurring and require attention and concentration. Limited planning, discretion, and consideration are necessary to adequately carry out work activities. Work situations require consideration and interpretation of circumstances or information to choose the most effective response. Solutions may be technical yet relatively straightforward and well-defined once problems are understood. Proof of vaccination for COVID-19 is required, prior to start. HealthPoint does not accept the Johnson & Johnson COVID-19 vaccine as proof of vaccination. If you have received the Johnson & Johnson vaccine, we ask that you provide documentation demonstrating proof of an alternate COVID vaccine or vaccine series. All new employees are also required to show proof of immunizations and/or immunity to MMR (measles, mumps, rubella), Varicella, annual Influenza and TB QuantiFERON Gold Titer. Additionally, if you work in a HealthPoint clinic, Tdap (within last 10 years) is required. Hepatitis B. is required for clinical employees with potential exposure to blood/blood products. All immunizations are a condition of employment. Upon hire, employees must provide proof of their immunizations and/or immune titer results prior to starting or no later than their fifth (5) business day of employment. Where to gather your records: * If you are providing immunizations from an electronic health record, please ensure that you obtain a copy of your full records rather than a screenshot. Each page of your records should include your first and last name, date of birth, and the name of the health system from which the records are pulled. * If records do not show any data, please seek guidance from your provider for further assistance. * If you are unable to provide proof as noted above, you can choose to have a lab titer drawn to check immunity or to be re-vaccinated. If you receive vaccination(s) or lab titers, you may obtain them through HealthPoint at no cost to you. This is a great opportunity to get your immunization record up to date at no additional expense. HealthPoint is committed to offering all employees a competitive compensation package, including benefits and several other perks. * Washington State Sick and Safe Leave * Retirement Plan with Employer Match To learn more about HealthPoint, go to *********************** #practiceyourpassion It is the policy of HealthPoint to afford equal opportunity for employment to all individuals regardless of race, color, religion, sex (including pregnancy), age, national origin, marital status, military status, sexual orientation, because of sensory, physical, or mental disability, genetic information, gender identity or any other factor protected by local, state or federal law, and to prohibit harassment or retaliation based on any of these factors.

Shift/Schedule: Monday 8-5, Tuesday 10-7, Wed 8-5 Thursday - Friday 8:30-5:30, Occasional Saturday shift (based on clinic needs) 8am - 12pm (about 1x/quarter) Would you like to have a career that makes a daily difference in people's lives? Do you want to be part of a caring, respectful, diverse community? If you answered yes to these questions, keep reading! HealthPoint is a community-based, community-supported and community-governed network of non-profit health centers dedicated to providing expert, high-quality care to all who need it, regardless of circumstances. Founded in 1971, we believe that the quality of your health care should not depend on how much money you make, what language you speak or what your health is, because everyone deserves great care. Position Summary: Responsible for performing all site front office functions including incoming and outgoing phone activities, appointment scheduling, patient registration, computer data entry, collection of payments, maintaining health records, and serves as an example of excellent customer service to patients, family members, and community partners. Compensation is dependent on skills and experience. Your contribution to the team includes: * Greet all clinic patients, families and visitors. * Perform the check-in functions for patients which includes: * Verification of patient, guarantor and subscriber demographics. * Verification of insurance information by reviewing insurance card and performing real-time eligibility checking. * Collection of copays and past due balances. * Educate patients and families on HealthPoint services and assist with navigation of these services. * Demonstrate knowledge of medical and dental insurance basics such as copay, co-insurance and deductibles. * Perform the check-out function for patients which includes: * Scheduling any follow-up or future appointments. * Provide patient with any applicable documents. * Collect any outstanding balances that were not collected during check-in. * Establish payment plans, if necessary. * Follow established procedures for answering and screening incoming appointment-related telephone calls, directing calls to appropriate staff, taking messages, and documenting in the Electronic Health Record (EHR). * Provide patients with documentation and education concerning financial assistance programs including Sliding Fee Program * Maintain schedule accuracy for maximum patient flow, confirming provider appointment dates and times are correct and confirming future patient appointments. Maintain effective communication with clinical care team to add patients to providers' schedules. * Assist with the management of complex appointment scheduling and procedure coordination. * Guide and promote the use of MyChart to patients and families. * Have a basic understanding of emergency medical situations. Be able to connect phone or in-person patients to the appropriate clinical care team member for care. * Follow established written procedures for collection of cash, checks, and credit card payments. * Keep the reception work area and waiting room clean, organized, and stocked. * Maintain good attendance, is punctual and works full scheduled shift is a condition of employment. * Demonstrate respectful, professional, and appropriate behavior that supports a team-oriented work environment. * Demonstrate a commitment to the mission, core values and goals of HealthPoint and its healthcare delivery including the ability to integrate values of justice, respect, compassion, excellence, and stewardship into appropriate programs and services. * Other duties as assigned by supervisor. * Attending staff and in-service meetings, participating in committees and task force activities. * Support Clinic initiatives and process improvement work to meet HealthPoint Strategic Aims and Quality Measures. Must have's you'll need to be successful: * High school diploma or equivalent. Customer Service or Healthcare experience preferred. * Basic operating knowledge of computers. Beginning level of Word, Excel, and Outlook, Electronic Dental and Medical Records desired. * Work situations are routine and regularly recurring and require attention and concentration. Limited planning, discretion, and consideration are necessary to adequately carry out work activities. Work situations require consideration and interpretation of circumstances or information to choose the most effective response. Solutions may be technical yet relatively straightforward and well-defined once problems are understood. Proof of vaccination for COVID-19 is required, prior to start. HealthPoint does not accept the Johnson & Johnson COVID-19 vaccine as proof of vaccination. If you have received the Johnson & Johnson vaccine, we ask that you provide documentation demonstrating proof of an alternate COVID vaccine or vaccine series. All new employees are also required to show proof of immunizations and/or immunity to MMR (measles, mumps, rubella), Varicella, annual Influenza and TB QuantiFERON Gold Titer. Additionally, if you work in a HealthPoint clinic, Tdap (within last 10 years) is required. Hepatitis B. is required for clinical employees with potential exposure to blood/blood products. All immunizations are a condition of employment. Upon hire, employees must provide proof of their immunizations and/or immune titer results prior to starting or no later than their fifth (5) business day of employment. Where to gather your records: * If you are providing immunizations from an electronic health record, please ensure that you obtain a copy of your full records rather than a screenshot. Each page of your records should include your first and last name, date of birth, and the name of the health system from which the records are pulled. * If records do not show any data, please seek guidance from your provider for further assistance. * If you are unable to provide proof as noted above, you can choose to have a lab titer drawn to check immunity or to be re-vaccinated. If you receive vaccination(s) or lab titers, you may obtain them through HealthPoint at no cost to you. This is a great opportunity to get your immunization record up to date at no additional expense. HealthPoint is committed to offering all employees a competitive compensation package, including benefits and several other perks. * Medical, Dental, and Vision for employees and their families/dependents * HSA, FSA plans * Life Insurance, AD&D and Disability Coverage * Employee Assistance Program * Wellness Program * PTO Plan for full-time benefited and part-time benefited employees. 0-.99 years of service accrual of 5.23 hours per pay period. (pro-rated accruals for part-time benefited employees) * Extended Illness Time Away of 40 hours (pro-rated for part-time benefited employees) * 8 holidays and 3 floating holidays * Compassion Time Away up to 40 hours * Opportunity Time Off (extended time off for staff to invest in themselves) up to 8 weeks * Retirement Plan with Employer Match * Voluntary plans at a discount, such as life insurance, critical illness and accident insurance, identity theft insurance, and pet insurance. * Development and Growth Opportunities To learn more about HealthPoint, go to *********************** #practiceyourpassion It is the policy of HealthPoint to afford equal opportunity for employment to all individuals regardless of race, color, religion, sex (including pregnancy), age, national origin, marital status, military status, sexual orientation, because of sensory, physical, or mental disability, genetic information, gender identity or any other factor protected by local, state or federal law, and to prohibit harassment or retaliation based on any of these factors.

Shift/Schedule: Monday - Tuesday 9a-8p, Wednesday 7:30a-6:30p, and Thursday 9a-8p. Would you like to have a career that makes a daily difference in people's lives? Do you want to be part of a caring, respectful, diverse community? If you answered yes to these questions, keep reading! HealthPoint is a community-based, community-supported and community-governed network of non-profit health centers dedicated to providing expert, high-quality care to all who need it, regardless of circumstances. Founded in 1971, we believe that the quality of your health care should not depend on how much money you make, what language you speak or what your health is, because everyone deserves great care. Position Summary: Responsible for performing all site front office functions including incoming and outgoing phone activities, appointment scheduling, patient registration, computer data entry, collection of payments, maintaining health records, and serves as an example of excellent customer service to patients, family members, and community partners. Compensation is dependent on skills and experience. Your contribution to the team includes: * Greet all clinic patients, families and visitors. * Perform the check-in functions for patients which includes: * Verification of patient, guarantor and subscriber demographics. * Verification of insurance information by reviewing insurance card and performing real-time eligibility checking. * Collection of copays and past due balances. * Educate patients and families on HealthPoint services and assist with navigation of these services. * Demonstrate knowledge of medical and dental insurance basics such as copay, co-insurance and deductibles. * Perform the check-out function for patients which includes: * Scheduling any follow-up or future appointments. * Provide patient with any applicable documents. * Collect any outstanding balances that were not collected during check-in. * Establish payment plans, if necessary. * Follow established procedures for answering and screening incoming appointment-related telephone calls, directing calls to appropriate staff, taking messages, and documenting in the Electronic Health Record (EHR). * Provide patients with documentation and education concerning financial assistance programs including Sliding Fee Program * Maintain schedule accuracy for maximum patient flow, confirming provider appointment dates and times are correct and confirming future patient appointments. Maintain effective communication with clinical care team to add patients to providers' schedules. * Assist with the management of complex appointment scheduling and procedure coordination. * Guide and promote the use of MyChart to patients and families. * Have a basic understanding of emergency medical situations. Be able to connect phone or in-person patients to the appropriate clinical care team member for care. * Follow established written procedures for collection of cash, checks, and credit card payments. * Keep the reception work area and waiting room clean, organized, and stocked. * Maintain good attendance, is punctual and works full scheduled shift is a condition of employment. * Demonstrate respectful, professional, and appropriate behavior that supports a team-oriented work environment. * Demonstrate a commitment to the mission, core values and goals of HealthPoint and its healthcare delivery including the ability to integrate values of justice, respect, compassion, excellence, and stewardship into appropriate programs and services. * Other duties as assigned by supervisor. * Attending staff and in-service meetings, participating in committees and task force activities. * Support Clinic initiatives and process improvement work to meet HealthPoint Strategic Aims and Quality Measures. Must have's you'll need to be successful: * High school diploma or equivalent. Customer Service or Healthcare experience preferred. * Basic operating knowledge of computers. Beginning level of Word, Excel, and Outlook, Electronic Dental and Medical Records desired. * Work situations are routine and regularly recurring and require attention and concentration. Limited planning, discretion, and consideration are necessary to adequately carry out work activities. Work situations require consideration and interpretation of circumstances or information to choose the most effective response. Solutions may be technical yet relatively straightforward and well-defined once problems are understood. Proof of vaccination for COVID-19 is required, prior to start. HealthPoint does not accept the Johnson & Johnson COVID-19 vaccine as proof of vaccination. If you have received the Johnson & Johnson vaccine, we ask that you provide documentation demonstrating proof of an alternate COVID vaccine or vaccine series. All new employees are also required to show proof of immunizations and/or immunity to MMR (measles, mumps, rubella), Varicella, annual Influenza and TB QuantiFERON Gold Titer. Additionally, if you work in a HealthPoint clinic, Tdap (within last 10 years) is required. Hepatitis B. is required for clinical employees with potential exposure to blood/blood products. All immunizations are a condition of employment. Upon hire, employees must provide proof of their immunizations and/or immune titer results prior to starting or no later than their fifth (5) business day of employment. Where to gather your records: * If you are providing immunizations from an electronic health record, please ensure that you obtain a copy of your full records rather than a screenshot. Each page of your records should include your first and last name, date of birth, and the name of the health system from which the records are pulled. * If records do not show any data, please seek guidance from your provider for further assistance. * If you are unable to provide proof as noted above, you can choose to have a lab titer drawn to check immunity or to be re-vaccinated. If you receive vaccination(s) or lab titers, you may obtain them through HealthPoint at no cost to you. This is a great opportunity to get your immunization record up to date at no additional expense. HealthPoint is committed to offering all employees a competitive compensation package, including benefits and several other perks. * Medical, Dental, and Vision for employees and their families/dependents * HSA, FSA plans * Life Insurance, AD&D and Disability Coverage * Employee Assistance Program * Wellness Program * PTO Plan for full-time benefited and part-time benefited employees. 0-.99 years of service accrual of 5.23 hours per pay period. (pro-rated accruals for part-time benefited employees) * Extended Illness Time Away of 40 hours (pro-rated for part-time benefited employees) * 8 holidays and 3 floating holidays * Compassion Time Away up to 40 hours * Opportunity Time Off (extended time off for staff to invest in themselves) up to 8 weeks * Retirement Plan with Employer Match * Voluntary plans at a discount, such as life insurance, critical illness and accident insurance, identity theft insurance, and pet insurance. * Development and Growth Opportunities To learn more about HealthPoint, go to *********************** #practiceyourpassion It is the policy of HealthPoint to afford equal opportunity for employment to all individuals regardless of race, color, religion, sex (including pregnancy), age, national origin, marital status, military status, sexual orientation, because of sensory, physical, or mental disability, genetic information, gender identity or any other factor protected by local, state or federal law, and to prohibit harassment or retaliation based on any of these factors.

Shift/Schedule: Monday - Friday, 8:30a - 5:30p Would you like to have a career that makes a daily difference in people's lives? Do you want to be part of a caring, respectful, diverse community? If you answered yes to these questions, keep reading! HealthPoint is a community-based, community-supported and community-governed network of non-profit health centers dedicated to providing expert, high-quality care to all who need it, regardless of circumstances. Founded in 1971, we believe that the quality of your health care should not depend on how much money you make, what language you speak or what your health is, because everyone deserves great care. Position Summary: Responsible for performing all site front office functions including incoming and outgoing phone activities, appointment scheduling, patient registration, computer data entry, collection of payments, maintaining health records, and serves as an example of excellent customer service to patients, family members, and community partners. Compensation is dependent on skills and experience. Your contribution to the team includes: * Greet all clinic patients, families and visitors. * Perform the check-in functions for patients which includes: * Verification of patient, guarantor and subscriber demographics. * Verification of insurance information by reviewing insurance card and performing real-time eligibility checking. * Collection of copays and past due balances. * Educate patients and families on HealthPoint services and assist with navigation of these services. * Demonstrate knowledge of medical and dental insurance basics such as copay, co-insurance and deductibles. * Perform the check-out function for patients which includes: * Scheduling any follow-up or future appointments. * Provide patient with any applicable documents. * Collect any outstanding balances that were not collected during check-in. * Establish payment plans, if necessary. * Follow established procedures for answering and screening incoming appointment-related telephone calls, directing calls to appropriate staff, taking messages, and documenting in the Electronic Health Record (EHR). * Provide patients with documentation and education concerning financial assistance programs including Sliding Fee Program * Maintain schedule accuracy for maximum patient flow, confirming provider appointment dates and times are correct and confirming future patient appointments. Maintain effective communication with clinical care team to add patients to providers' schedules. * Assist with the management of complex appointment scheduling and procedure coordination. * Guide and promote the use of MyChart to patients and families. * Have a basic understanding of emergency medical situations. Be able to connect phone or in-person patients to the appropriate clinical care team member for care. * Follow established written procedures for collection of cash, checks, and credit card payments. * Keep the reception work area and waiting room clean, organized, and stocked. * Maintain good attendance, is punctual and works full scheduled shift is a condition of employment. * Demonstrate respectful, professional, and appropriate behavior that supports a team-oriented work environment. * Demonstrate a commitment to the mission, core values and goals of HealthPoint and its healthcare delivery including the ability to integrate values of justice, respect, compassion, excellence, and stewardship into appropriate programs and services. * Other duties as assigned by supervisor. * Attending staff and in-service meetings, participating in committees and task force activities. * Support Clinic initiatives and process improvement work to meet HealthPoint Strategic Aims and Quality Measures. Must have's you'll need to be successful: * High school diploma or equivalent. Customer Service or Healthcare experience preferred. * Basic operating knowledge of computers. Beginning level of Word, Excel, and Outlook, Electronic Dental and Medical Records desired. * Work situations are routine and regularly recurring and require attention and concentration. Limited planning, discretion, and consideration are necessary to adequately carry out work activities. Work situations require consideration and interpretation of circumstances or information to choose the most effective response. Solutions may be technical yet relatively straightforward and well-defined once problems are understood. Proof of vaccination for COVID-19 is required, prior to start. HealthPoint does not accept the Johnson & Johnson COVID-19 vaccine as proof of vaccination. If you have received the Johnson & Johnson vaccine, we ask that you provide documentation demonstrating proof of an alternate COVID vaccine or vaccine series. All new employees are also required to show proof of immunizations and/or immunity to MMR (measles, mumps, rubella), Varicella, annual Influenza and TB QuantiFERON Gold Titer. Additionally, if you work in a HealthPoint clinic, Tdap (within last 10 years) is required. Hepatitis B. is required for clinical employees with potential exposure to blood/blood products. All immunizations are a condition of employment. Upon hire, employees must provide proof of their immunizations and/or immune titer results prior to starting or no later than their fifth (5) business day of employment. Where to gather your records: * If you are providing immunizations from an electronic health record, please ensure that you obtain a copy of your full records rather than a screenshot. Each page of your records should include your first and last name, date of birth, and the name of the health system from which the records are pulled. * If records do not show any data, please seek guidance from your provider for further assistance. * If you are unable to provide proof as noted above, you can choose to have a lab titer drawn to check immunity or to be re-vaccinated. If you receive vaccination(s) or lab titers, you may obtain them through HealthPoint at no cost to you. This is a great opportunity to get your immunization record up to date at no additional expense. HealthPoint is committed to offering all employees a competitive compensation package, including benefits and several other perks. * Medical, Dental, and Vision for employees and their families/dependents * HSA, FSA plans * Life Insurance, AD&D and Disability Coverage * Employee Assistance Program * Wellness Program * PTO Plan for full-time benefited and part-time benefited employees. 0-.99 years of service accrual of 5.23 hours per pay period. (pro-rated accruals for part-time benefited employees) * Extended Illness Time Away of 40 hours (pro-rated for part-time benefited employees) * 8 holidays and 3 floating holidays * Compassion Time Away up to 40 hours * Opportunity Time Off (extended time off for staff to invest in themselves) up to 8 weeks * Retirement Plan with Employer Match * Voluntary plans at a discount, such as life insurance, critical illness and accident insurance, identity theft insurance, and pet insurance. * Development and Growth Opportunities To learn more about HealthPoint, go to *********************** #practiceyourpassion It is the policy of HealthPoint to afford equal opportunity for employment to all individuals regardless of race, color, religion, sex (including pregnancy), age, national origin, marital status, military status, sexual orientation, because of sensory, physical, or mental disability, genetic information, gender identity or any other factor protected by local, state or federal law, and to prohibit harassment or retaliation based on any of these factors.

Community Health Care is a leading non-profit organization that offers quality health care to underserved patients in Pierce County. We provide comprehensive family practice care, including medical, dental, pharmacy, and behavioral health services in our seven clinics. We seek to continuously improve our commitment and service to our patients and community. We want you to join us in our mission to provide the highest quality healthcare with compassionate and accessible service for all. We offer a competitive benefits package including Medical, Dental, Paid Vacation, Sick Leave, 12 Paid Holidays, Life Insurance, Flexible Spending Account, Continuing Education, Employee Assistant Program and more! We are looking for Patient Services Representative's to join our clinics! Our Patient Services Representatives provide customer service to patients regarding their accounts including setting up payment plans, answering questions concerning bills, and ensure billing information is accurate in system. They also process referrals to specialty care, dieticians, radiology exams, community resources and contact patients to make appointments. They will ensure copays and deductibles are adjusted based on patient's sliding fee level (as appropriate) plus they review sliding fee paperwork for completeness and ensure documented correctly in electronic health record (E.H.R) and practice management (E.P.M) systems. They also answer billing questions from staff, vendors, and patients. Plus, other duties as assigned. Qualifications High School Diploma plus 1 year experience in medical front office or combination of relevant experience and education. We encourage anyone with a relevant combination of education and experience to apply.

Community Health Care is a leading non-profit organization that offers quality health care to underserved patients in Pierce County. We provide comprehensive family practice care, including medical, dental, pharmacy, and behavioral health services in our seven clinics. We seek to continuously improve our commitment and service to our patients and community. We want you to join us in our mission to provide the highest quality healthcare with compassionate and accessible service for all. We offer a competitive benefits package including Medical, Dental, Paid Vacation, Sick Leave, 12 Paid Holidays, Life Insurance, Flexible Spending Account, Continuing Education, Employee Assistant Program and more! We are looking for Patient Services Representative Floats to join our clinics! Our Patient Services Representatives provide customer service to patients regarding their accounts including setting up payment plans, answering questions concerning bills, and ensure billing information is accurate in system. They also process referrals to specialty care, dieticians, radiology exams, community resources and contact patients to make appointments. They will ensure copays and deductibles are adjusted based on patient's sliding fee level (as appropriate) plus they review sliding fee paperwork for completeness and ensure documented correctly in electronic health record (E.H.R) and practice management (E.P.M) systems. They also answer billing questions from staff, vendors, and patients. In addition, they will float to other clinics as needed. Plus, other duties as assigned. Qualifications High School Diploma plus 1 year experience in medical front office or combination of relevant experience and education. We encourage anyone with a relevant combination of education and experience to apply.

For over four decades Cancer Care Northwest has been the Inland Northwest's premier cancer center, providing an integrated approach to the diagnosis, treatment and healing of cancer and blood-related diseases. Our collective passion to fight against cancer is what motivates and inspires us every day, and is the reason Cancer Care Northwest has become the Inland Northwest's premier cancer center. We provide comprehensive, innovative, compassionate, integrated care throughout each patient's journey. We are searching for dedicated professionals who share our passion in saving lives. Are you looking to work alongside a team of professionals passionate for patient care? Join us in our mission to save lives. We are seeking a full time scheduler. This position is responsible for scheduling patient appointments and tests in an efficient and timely manner. Answers incoming calls and directs calls to appropriate personnel as needed. Also serves as a liaison between patients and medical staff. QUALIFICATIONS To perform this job successfully, an individual must have: * High School Diploma or a General Education Degree * five (5) years' office experience. It is preferred an individual have previous medical office experience. * 2 years of medical scheduling experience Benefit information and eligibility can be found at ************************************************** Hourly Salary DOE $22.33 - $31.27

EAMC MISSION At East Alabama Medical Center, our mission is high quality, compassionate health care, and that statement guides everything we do. We set high standards for customer service, quality, and keeping costs under control. POSITION SUMMARY The Patient Processing Pre-certification Scheduling Specialist functions in a high volume, fast-paced environment. The Specialist provides courteous and efficient service to patients and physician offices while scheduling requested appointments across multiple locations. Concise communication skills and excellent customer service are a must for this position. The Specialist should be a driven, self-motivated individual who is able to move between tasks quickly, making the most of their time. POSITION QUALIFICATIONS Minimum Education High School Diploma or equivalent Minimum Experience 1-2 years customer service experience, including working on a computer. Required Registration/License/Certification N/A Preferred Education Associate Degree in Business or Health related field, Knowledge of Medical Terminology Preferred, Knowledge of ICD-10 and CPT coding preferred Preferred Experience 1-2 years healthcare/hospital experience and/or customer service experience. 1-year computer experience and the ability to type and spell accurately. Preferred Registration/License/Certification Certification of Patient Accounts preferred. Other Requirements N/A

KVH is an integrated healthcare delivery system that includes 24-hour emergency care, inpatient, and outpatient hospital services through KVH Hospital. Clinics and services provided include family medicine, internal medicine, a geriatric nurse practitioner program, home health and hospice, physical therapy, orthopedics, general surgery, pediatrics, women's health, and urgent care. Kittitas Valley Healthcare expects all employees to uphold our Vision & Mission. The KVH Vision, Mission & Guiding Principles can be found at *********************************************** KVH puts ‘employee care' high on the priority list, with health benefits like low cost medical, dental, and vision insurance and a robust employee wellness program. KVH offers company contribution toward your choice of medical, dental, and vision insurance coverage, including coverage available for spouses/ domestic partners, and dependent children. KVH believes that continuing education is critical to our mission and vision. We have implemented many educational programs such as the Medical Assistant Apprenticeship program and certification pay to encourage continuing education. We want our employees to know they are valued. One of the ways we show this is by quickly vesting employees, making them pension eligible after just one year of part-time status. To view more details about the comprehensive benefits package we offer to eligible employees visit our website - Benefits - KV Healthcare ******************** Job Description The Patient Access Representative is responsible for the registration of hospital admissions and outpatient services, ensuring accuracy and compliance with Federal and State regulations. Duties include collection of required patient information, insurance verification and participation in collection of deductibles and co-pays. Works closely with hospital, clinic and revenue cycle personnel. Performs general reception duties including, answering multi-line telephone and greeting and directing patients and visitors to hospital departments. Qualifications What is required... High school diploma or equivalent Current computer experience in Microsoft products Previous cash-handling experience What is preferred... Experience in Healthcare Registration Knowledge of insurance verification & authorization processes Demonstrated knowledge of general medical terminology Additional Information Wage: Wage range currently starts at $19.62/hour and goes up to $29.74/hour. Actual wage will be based on years' of applicable experience. FTE: .75 = 30 hours/week; Primary schedule is Monday through Friday; 2:00p-8:30p Benefits: This position is benefits eligible Union Status: This is a non-union covered position