Senior Director jobs at Klaviyo

Reports to: CFO FLSA Status: Exempt Summary/Impact: The Senior Director of Product Strategy & Ecommerce is a critical cross-functional leader responsible for defining, executing, and optimizing the company's product and digital commerce strategy. This role owns the end-to-end product lifecycle-from concept to go-to-market-and ensures that both physical and digital experiences drive growth, profitability, and brand equity. You will partner closely with Design, Development, Marketing, and Technology teams to build an integrated roadmap that connects product performance with ecommerce excellence. The ideal candidate combines creative vision with analytical rigor and thrives at the intersection of product, brand, and consumer experience. Key Responsibilities Product Strategy Lead development and execution of the overall product strategy, including product intent, attribution, and performance tracking. Build and maintain the Product Line Plan for both seasonal and core collections. Develop clear Product Briefs aligned with brand strategy, financial goals, and consumer needs. Own the Marketing Brief process-defining required levels of support, investment, and storytelling across channels. Establish and maintain the Product Launch Calendar & Cadence to align with business objectives. Set and monitor Gross Margin Targets and drive performance through pricing and assortment decisions. Conduct ongoing competitive landscape analysis to inform product and pricing strategies. Develop and execute a Pricing Strategy that maximizes profitability and market relevance. Partner with Design & Development on the Innovation Roadmap to bring new products to market. Co-lead the Inventory Investment & Buy Strategy with Planning. Collaborate with Brand & Design to define and refine target consumer profiles. Align with Marketing & Ecommerce on the Promotional Calendar to balance brand storytelling and revenue goals. Participate in fittings and product reviews to ensure product execution meets brief intent and KPIs. Oversee sample management needs for go-to-market and marketing purposes. Ecommerce Lead development of the Ecommerce strategy and forecast revenue targets across channels. Define and optimize landing page architecture, ensuring alignment with brand and performance goals. Own and implement the SEO strategy to drive organic traffic and visibility. Build and manage an A/B testing roadmap to improve conversion and user experience. Develop and maintain the site roadmap across key surfaces (Upper Funnel, Home Page, Landing Pages, PDPs). Own content and copy needs, ensuring storytelling and product information drive engagement and sales. Analyze ecommerce performance metrics (Conversion, Traffic, AOV, UPO, ASP, Return Rate, Bounce Rate, etc.) and report insights to leadership. Conduct user research, session tracking, and journey mapping to identify friction points and opportunities. Lead a direct report responsible for product setup, merchandising, campaign management, and site content execution. Partner with Marketing to manage the Digital P&L, optimizing revenue, spend, and profitability. Collaborate with Technology to guide the digital product lifecycle, from ideation to launch of site features and functions. Align with Marketing & Merchandising on the Promotional Calendar for campaigns and activations. Contribute to CRM strategy, ensuring seamless landing page flow and consumer engagement. Inform performance marketing and influencer strategies to enhance product storytelling and conversion. Requirements/Skills: 10+ years of progressive experience in product strategy, ecommerce, or merchandising within consumer goods, fashion, or lifestyle brands. Proven track record of driving revenue and margin growth through product and digital strategies. Deep understanding of ecommerce metrics, UX principles, and conversion optimization. Strong financial acumen, including experience managing P&Ls and gross margin targets. Exceptional cross-functional leadership and communication skills. Strategic thinker with the ability to execute tactically in a fast-paced environment. Experience leading and developing teams. Proficiency with ecommerce platforms (e.g., Shopify Plus, Salesforce Commerce Cloud) and analytics tools (e.g., Google Analytics, Looker, Tableau). Success in This Role Looks Like A cohesive and data-driven product line strategy that balances creativity, performance, and profitability. A highly optimized ecommerce experience that converts traffic efficiently and tells the brand story effectively. Strong alignment between Product, Marketing, Design, and Technology teams through shared roadmaps and KPIs. Consistent achievement of margin and revenue targets through strategic pricing, inventory management, and digital activation. Compensation for California applicants is $175,000 - $200,000.

📍 Boston Metro | 🕒 Full-Time, In-Person, Remote, or Hybrid Key Responsibilities & KPIs 1. Strategic & Operational Leadership Responsibilities: Partner with the CEO to define and execute Dumpling Daughter's 3-year growth plan and operational roadmap. Translate strategic goals into actionable, measurable plans with clear ownership, budgets, and KPIs. Drive continuous improvement, speed, and cost efficiency across all areas of the business. Lead monthly operations reviews and OKR tracking. KPIs: Achievement of annual growth and profitability targets % of strategic initiatives delivered on time and on budget Employee engagement >85% 2. Supply Chain & Production Management Responsibilities: Oversee sourcing, procurement, and co-manufacturing for dumplings and sauces. Manage relationships with co-packers, ingredient suppliers, and cold storage partners. Ensure food safety, quality assurance, and regulatory compliance (USDA, FDA). Implement production planning to meet demand across retail, restaurant, and DTC channels. KPIs: Cost of Goods Sold (COGS) % improvement YoY On-time, in-full (OTIF) deliveries ≥ 95% Production yield > 98% Quality incident rate < 0.5% of total units 3. Logistics, Fulfillment & Distribution Responsibilities: Lead cold chain logistics, inventory management, and fulfillment operations. Manage third-party logistics (3PLs) for retail and e-commerce distribution. Optimize warehouse operations to balance inventory turns and freshness. Build reliable, scalable systems for regional and national distribution. KPIs: Fulfillment accuracy ≥ 99% Inventory turnover 8-10x per year Freight cost per unit (target reduction YoY) Average delivery time (target improvement YoY) 4. Commercial Operations & Launch Readiness Responsibilities: Partner with Sales and Marketing to operationalize product launches and new retail expansion. Ensure production, packaging, and logistics readiness for new SKUs or new channels. Collaborate on demand forecasting, pricing, and inventory optimization. Support expansion into new regions, retailers, and foodservice partners. KPIs: Product launch on-time rate ≥ 95% Forecast accuracy ≥ 85% Out-of-stock rate < 3% across SKUs Gross margin improvement YoY 5. Financial & Performance Management Responsibilities: Build and manage annual operating budget; drive cost discipline and operational efficiency. Partner with Finance to manage working capital, cash flow, and inventory economics. Monitor key metrics through dashboards and operational reporting. Identify and execute cost reduction and margin improvement initiatives. KPIs: Gross margin % (target improvement YoY) EBITDA margin growth YoY Cash conversion cycle improvement Operational expense ratio (OpEx as % of revenue) 6. Team Leadership & Culture Responsibilities: Build and lead a high-performing operations team spanning supply chain, QA, and logistics. Hire, coach, and develop talent; establish clear accountability and growth paths. Reinforce Dumpling Daughter's culture of quality, authenticity, and teamwork. Champion diversity, inclusion, and a positive, collaborative environment. KPIs: Team retention ≥ 90% Employee engagement ≥ 85% Leadership succession & internal promotion rate ≥ 20% 7. Systems, Compliance & Continuous Improvement Responsibilities: Implement systems (ERP/MRP, inventory, QA) to scale operations and improve visibility. Ensure full compliance with all regulatory, labeling, and food safety requirements. Drive automation, process simplification, and waste reduction. Lead sustainability and responsible sourcing initiatives. KPIs: Audit/compliance success rate 100% Reduction in manual processes ≥ 20% YoY Waste reduction % of output ERP utilization rate ≥ 90% Qualifications 10+ years of experience in food manufacturing, CPG, or FMCG operations, ideally including frozen or refrigerated foods. Proven success scaling supply chain and production in a high-growth food brand. Experience managing co-packers, 3PLs, and cold chain logistics. Deep understanding of food safety, quality, and compliance (FDA/USDA). Strong financial and analytical skills; P&L ownership preferred. Entrepreneurial mindset, hands-on leadership style, and collaborative approach. Bachelor's degree required; MBA or equivalent experience preferred. Why Join Dumpling Daughter Join a beloved, mission-driven food brand entering its next phase of national growth. Opportunity to build systems, teams, and scale from the ground up. Competitive compensation, including equity participation. Be part of a company that blends family values, cultural authenticity, and commercial ambition. How to Apply: Send your resume and a cover letter to ****************************

Who we are Kentik is the network intelligence platform for modern infrastructure teams. Unlike traditional monitoring and observability tools, we demystify complex network operations, enabling organizations to deliver applications and innovation at scale. Built by network experts to make critical insight accessible to every engineer, Kentik is the real-time source of truth that understands every network in context - from data center to cloud to the internet. This single platform unifies and correlates cloud, device, flow, synthetic data to turn telemetry into action. Market leaders like Akamai, Booking.com, Dropbox, and Zoom rely on Kentik to run, manage, and optimize their networks. What we do We are looking for a visionary leader who is passionate about understanding what drives people and how technology can solve their problems. As a modern marketer, you deeply understand modern ABM and what it takes to drive large opportunities. AI and automation are central to your campaigns, which you execute in partnership with the sales, CS, channel, and ops teams. You are a strategist who delivers at a high velocity, and makes decisions quickly with limited/early data. You have a proven track record of hitting numbers. You experiment, learn, and quickly scale what works. You are high-empathy, low-ego, and enjoy being a part of a team. What you'll do Lead revenue strategy and develop a revenue marketing plan that delivers on performance targets Grow and optimize a modern demand engine for the enterprise and service providers Create demand for a wide range of cohorts: prospects, customers, and partners Analyze and communicate campaign performance Develop, mentor, and manage a team who responsibilities include digital, programs, customer, and channel What you'll bring Studies have shown that some candidates tend to apply to jobs only if they meet 100% of the qualifications. We encourage you to apply if you meet most of the criteria - even if you don't match all of the qualifications, your skills and experience could be valuable in this role! 10+ years experience in Revenue Marketing 4+ years of people management experience Knowledge of the network, infrastructure, cloud, IT, or security space Proven ability to build, mentor, and align teams Experience with managing multi-geo pipeline and budgets Ability to strategize and deliver campaigns and programs to all audiences: prospects, customers, partners, influencers, etc. Exceptional communication skills and ability to forge deep relationships with other GTM teams Deep understanding of modern marketing Experience building and orchestrating AI/automation systems What we offer Kentik is a fully remote company that operates globally. We seek professionals that will help us thrive as an organization, and in turn, to broaden and enhance your career. We're very thorough in the interview process to understand your skills and how they will relate to your successful growth here at Kentik. Our compensation philosophy encompasses a fair program for all in order to attract, engage and retain talented individuals who will drive our business and wow our customers. The compensation range for this position is: $210,000 - $260,000. This range reflects the low and high end of the U.S. compensation range Kentik reasonably and generally expects to pay the hired candidate in this role. The actual compensation offered may be lower or higher than the stated range depending on various factors, including but not limited to: Experience with the skill sets required for success Demonstrated competencies and potential A geographic market-based approach In addition to a great career opportunity, Kentik offers stellar benefits for our employees, which include: 100% of premiums are paid by company for health, vision and dental coverage for you and your dependents Additionally, an annual Health Reimbursement Account (HRA) of $3,000 for an individual or $4,500 for a family Paid family & medical leave Open PTO, a quarterly Wellness Day, and a minimum of 10 paid holidays 401(k) retirement account Home office reimbursement Stock options Note: Benefits are as listed for all US full-time employees. For compensation, international applicants will be treated equitably in relation to the laws applicable within the countries in which we operate. ** Recruitment scam alert ** We are aware of recruitment scams targeting job seekers by posing as Kentik employees or on our behalf. These scams often ask for sensitive information or money. Please remember: Kentik will never ask for payment or fees of any kind as part of our recruitment process. All official job offers and communications will originate from a verified @Kentik.com email address. Trust only the application methods and contact details listed on this official careers site. If you suspect fraud, do not make any payments or provide personal or financial information. Block the sender appropriately based on the medium they used to contact you and report this to us at *******************. Come work with us The true meaning of Kentik is visibility. We're committed to making sure everyone feels empowered to use their voice, has a sense of belonging, and is represented at Kentik. We don't look for individuals who fit the culture, but those who will continue to add to the culture. We encourage everyone to apply, especially those individuals who are underrepresented in the industry: people of color, LGBTQI+ community, women, individuals with disabilities (both seen and unseen), veterans, and people of any age or family status. Kentik is committed to creating an inclusive interview process. If you require a reasonable accommodation during the application or interview process, please reach out to *********************. Come as you are! You will be working at a fast-growing, well-funded startup alongside industry thought leaders and network aficionados as we build the future of observability and set the high bar for how network operations and digital businesses should run. With a competitive salary and amazing benefits on top of the meaningful and challenging projects you'll take on, we're sure you'll enjoy joining the Kentik team. #li-remote

Vercel gives developers the tools and cloud infrastructure to build, scale, and secure a faster, more personalized web. As the team behind v0, Next.js, and AI SDK, Vercel helps customers like Ramp, Supreme, PayPal, and Under Armour build for the AI-native web. Our mission is to enable the world to ship the best products. That starts with creating a place where everyone can do their best work. Whether you're building on our platform, supporting our customers, or shaping our story: You can just ship things. About the Role: Vercel is looking for a Sr. Director of SOX and Internal Controls to develop and lead our compliance, controls, and risk management framework in anticipation of one day becoming a public company. This role will have a significant focus on our billing, revenue, and payment systems to ensure that our high-volume, subscription & consumption-based business is subject to robust internal controls, while also leading our overall SOX compliance efforts. You will spearhead strategic initiatives aimed at identifying process and control risk, streamlining our automated, and manual controls, and guiding business partners on best practices for SOX compliance. This person must be able to thrive in a fast-paced, complex environment, at the cutting edge of technology and the AI product-space. What You Will Do: Lead the company's SOX 404 compliance program (under COSO framework), including scoping, risk assessment, control design, testing, and remediation. Establish and maintain a comprehensive internal control framework, including, but not limited to instream automated controls over billing, collection, and revenue recognition. Partner with IT, Engineering, and Product teams to develop and monitor automated controls and system dependencies that are well-designed and documented. Serve as a trusted advisor on IT general controls for these groups. Partner cross-functionally to develop and strengthen appropriate entity-level controls, business process (manual & automated) controls, incident reporting frameworks, and reporting structures expected of a public company. Evaluate and strengthen controls over system access, change management, and data integrity for all in-scope systems. Drive annual and quarterly SOX risk assessments, and the controls certification process. Prepare reports and updates for the Audit Committee, external auditors, and executive leadership. Serve as the trusted advisor to business leaders on internal controls, risk management, and compliance trade-offs. Lead, mentor, and develop a high-performing team of SOX/compliance professionals. Liaise with external auditors and coordinate SOX scoping, testing, and remediation of findings. About You: Minimum bachelor's degree in Accounting, Finance, Business Administration, or a related field. CPA, CIA, or CISA certification strongly preferred. 15+ years of experience in internal controls, SOX compliance, and audit, with a minimum of 5 years managing a team. Experience working at a public company, with quarterly reporting cadence is required. Strong understanding of high-volume, complex SaaS billing systems (e.g., Zuora, Stripe, Recurly, Chargebee, custom billing engines) and ERP/finance systems (e.g., NetSuite, SAP, Oracle). Good technical knowledge of US GAAP (ASC 606), internal controls, and revenue recognition for subscription and usage-based models. Big-4 public accounting & audit firm background strongly preferred. Proven track record of implementing scalable automated controls across financial systems. Excellent communication and stakeholder management skills, with the ability to collaborate effectively with employees, internal teams and external partners. Strong analytical and problem-solving skills to identify risks, conduct audits, and implement solutions Benefits: Competitive compensation package, including equity. Inclusive Healthcare Package. Learn and Grow - we provide mentorship and send you to events that help you build your network and skills. Flexible Time Off. We will provide you the gear you need to do your role, and a WFH budget for you to outfit your space as needed. The San Francisco, CA base pay range for this role is $250,000 - $300,000. Actual salary will be based on job-related skills, experience, and location. Compensation outside of San Francisco may be adjusted based on employee location. The total compensation package may include benefits, equity-based compensation, and eligibility for a company bonus or variable pay program depending on the role. Your recruiter can share more details during the hiring process. Vercel is committed to fostering and empowering an inclusive community within our organization. We do not discriminate on the basis of race, religion, color, gender expression or identity, sexual orientation, national origin, citizenship, age, marital status, veteran status, disability status, or any other characteristic protected by law. Vercel encourages everyone to apply for our available positions, even if they don't necessarily check every box on the job description.

Job Description Crusoe's mission is to accelerate the abundance of energy and intelligence. We're crafting the engine that powers a world where people can create ambitiously with AI - without sacrificing scale, speed, or sustainability. Be a part of the AI revolution with sustainable technology at Crusoe. Here, you'll drive meaningful innovation, make a tangible impact, and join a team that's setting the pace for responsible, transformative cloud infrastructure. About this Role: The Director of Customer Operations will be the strategic and technical backbone of the Customer Organization, responsible for driving operational excellence, efficiency, and scale across the entire customer journey. This role directly manages the systems, data, processes, and programs that enable our Customer Success Managers (CSMs) to maximize customer value and drive advocacy. The ideal candidate is a process architect, a Gainsight expert, and a hands-on data analyst. What You'll Be Working On: You will lead the strategy and execution across four critical operational verticals: 1. Customer Enablement and Adoption Content Strategy: Partner with Product and Marketing teams to define the enablement roadmap, ensuring customers have timely access to the resources needed for maximum adoption and usage. Training Programs: Implement and track customer-facing training and enablement adoptions (e.g., certifications, knowledge base usage). Efficacy Measurement: Develop metrics (e.g., content usage, time-to-value, decreased support tickets) to prove the ROI of customer enablement initiatives. 2. Reporting, Tooling, and Data Focus Business Analyst Role: Act as the lead Business Analyst for Customer Success, deeply evaluating the current tool stack (e.g., Salesforce, Gainsight, BI tools) and recommending tooling and automation solutions to improve CSM efficiency. Data Integrity & KPIs: Define and manage core Customer Success KPIs (e.g., Net Revenue Retention, Churn, Customer Lifetime Value, Health Score). Ensure data accuracy across all platforms. Advocacy Tooling: Design and deploy systems and processes for customer reference programs, testimonials, and case studies, specifically by implementing tooling for the customer to drive advocacy and maximize the pool of satisfied promoters. What You'll Bring to the Team: 10+ years of experience in Customer Experience, Cloud Operations, or Support leadership, ideally in IaaS, AI infrastructure, or enterprise cloud environments. Proven track record building or scaling Customer Operations in a fast-growth technical setting. Strong technical fluency in cloud platforms (GPU, compute, networking, storage) and ability to collaborate effectively with Engineering and SRE teams. Excellent communication and storytelling skills - capable of translating complex operational data into clear insights for executive audiences. Build and scale the global Customer Operations organization, Education, and Analytics. Define the customer journey from onboarding through renewal; create playbooks, CTAs, and lifecycle automation to ensure proactive engagement. Oversee data pipelines and dashboards (Zendesk, Gainsight, BigQuery,, etc.) to provide visibility into customer health, incidents, and sentiment. Benefits: Industry competitive pay Restricted Stock Units in a fast growing, well-funded technology company Health insurance package options that include HDHP and PPO, vision, and dental for you and your dependents Employer contributions to HSA accounts Paid Parental Leave Paid life insurance, short-term and long-term disability Teladoc 401(k) with a 100% match up to 4% of salary Generous paid time off and holiday schedule Cell phone reimbursement Tuition reimbursement Subscription to the Calm app MetLife Legal Company paid commuter benefit; $300/month Compensation Range Compensation will be paid in the range of up to $190,000-$237,000 + Bonus. Restricted Stock Units are included in all offers. Compensation to be determined by the applicant's knowledge, education, and abilities, as well as internal equity and alignment with market data. Crusoe is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, disability, genetic information, pregnancy, citizenship, marital status, sex/gender, sexual preference/ orientation, gender identity, age, veteran status, national origin, or any other status protected by law or regulation.

Crusoe's mission is to accelerate the abundance of energy and intelligence. We're crafting the engine that powers a world where people can create ambitiously with AI - without sacrificing scale, speed, or sustainability. Be a part of the AI revolution with sustainable technology at Crusoe. Here, you'll drive meaningful innovation, make a tangible impact, and join a team that's setting the pace for responsible, transformative cloud infrastructure. About this Role: The Director of Customer Operations will be the strategic and technical backbone of the Customer Organization, responsible for driving operational excellence, efficiency, and scale across the entire customer journey. This role directly manages the systems, data, processes, and programs that enable our Customer Success Managers (CSMs) to maximize customer value and drive advocacy. The ideal candidate is a process architect, a Gainsight expert, and a hands-on data analyst. What You'll Be Working On: You will lead the strategy and execution across four critical operational verticals: 1. Customer Enablement and Adoption Content Strategy: Partner with Product and Marketing teams to define the enablement roadmap, ensuring customers have timely access to the resources needed for maximum adoption and usage. Training Programs: Implement and track customer-facing training and enablement adoptions (e.g., certifications, knowledge base usage). Efficacy Measurement: Develop metrics (e.g., content usage, time-to-value, decreased support tickets) to prove the ROI of customer enablement initiatives. 2. Reporting, Tooling, and Data Focus Business Analyst Role: Act as the lead Business Analyst for Customer Success, deeply evaluating the current tool stack (e.g., Salesforce, Gainsight, BI tools) and recommending tooling and automation solutions to improve CSM efficiency. Data Integrity & KPIs: Define and manage core Customer Success KPIs (e.g., Net Revenue Retention, Churn, Customer Lifetime Value, Health Score). Ensure data accuracy across all platforms. Advocacy Tooling: Design and deploy systems and processes for customer reference programs, testimonials, and case studies, specifically by implementing tooling for the customer to drive advocacy and maximize the pool of satisfied promoters. What You'll Bring to the Team: 10+ years of experience in Customer Experience, Cloud Operations, or Support leadership, ideally in IaaS, AI infrastructure, or enterprise cloud environments. Proven track record building or scaling Customer Operations in a fast-growth technical setting. Strong technical fluency in cloud platforms (GPU, compute, networking, storage) and ability to collaborate effectively with Engineering and SRE teams. Excellent communication and storytelling skills - capable of translating complex operational data into clear insights for executive audiences. Build and scale the global Customer Operations organization, Education, and Analytics. Define the customer journey from onboarding through renewal; create playbooks, CTAs, and lifecycle automation to ensure proactive engagement. Oversee data pipelines and dashboards (Zendesk, Gainsight, BigQuery,, etc.) to provide visibility into customer health, incidents, and sentiment. Benefits: Industry competitive pay Restricted Stock Units in a fast growing, well-funded technology company Health insurance package options that include HDHP and PPO, vision, and dental for you and your dependents Employer contributions to HSA accounts Paid Parental Leave Paid life insurance, short-term and long-term disability Teladoc 401(k) with a 100% match up to 4% of salary Generous paid time off and holiday schedule Cell phone reimbursement Tuition reimbursement Subscription to the Calm app MetLife Legal Company paid commuter benefit; $300/month Compensation Range Compensation will be paid in the range of up to $190,000-$237,000 + Bonus. Restricted Stock Units are included in all offers. Compensation to be determined by the applicant's knowledge, education, and abilities, as well as internal equity and alignment with market data. Crusoe is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, disability, genetic information, pregnancy, citizenship, marital status, sex/gender, sexual preference/ orientation, gender identity, age, veteran status, national origin, or any other status protected by law or regulation.

Uniphore is one of the largest B2B AI-native companies-decades-proven, built-for-scale and designed for the enterprise. The company drives business outcomes, across multiple industry verticals, and enables the largest global deployments. Uniphore infuses AI into every part of the enterprise that impacts the customer. We deliver the only multimodal architecture centered on customers that combines Generative AI, Knowledge AI, Emotion AI, workflow automation and a co-pilot to guide you. We understand better than anyone how to capture voice, video and text and how to analyze all types of data. As AI becomes more powerful, every part of the enterprise that impacts the customer will be disrupted. We believe the future will run on the connective tissue between people, machines and data: all in the service of creating the most human processes and experiences for customers and employees. Job Description: As a member of Uniphore's Customer Success team, the Director of AI Customer Success will serve as a strategic advisor to enterprise clients. This role blends executive-level client engagement, AI expertise, and a deep consulting background to ensure successful delivery, adoption, and long-term value realization of AI solutions. success capabilities. This role bridges the gap between technical capabilities and business needs, ensuring customers achieve their goals and maximize their return on investment. Key Responsibilities: The Director of AI Customer Success will be the primary point of contact for Uniphore's Enterprise Customers. In this role you will lead customer strategy by focusing on and following key facets of Customer Success Journey: * Drive customer success outcomes by developing key Customer Success metrics such as Value Realization, key performance metrics, gross renewals rate, net retention, adoption, customer health, churn rate and customer health score. Work with Product and platform teams to improve SaaS telemetry and gain real time understanding of the pulse of the customer. * Drive adoption, satisfaction, and long-term value through combining technical expertise and customer-facing skills. * Own executive-level relationships with key enterprise clients, serving as a trusted advisor for AI strategy, implementation, and value realization. * Lead complex customer engagements focused on deploying AI and data-driven solutions across business functions. * Develop tailored success plans and roadmaps that align AI capabilities with customer business objectives. * Partner with Sales, Product, Engineering, and Delivery teams to ensure seamless implementation and continuous improvement. * Drive customer adoption, expansion, and retention through strategic planning, outcomes tracking, and executive business reviews. * Establish best practices for enterprise customer success, from onboarding to renewal, with a focus on scalable AI impact. * Serve as a thought leader internally and externally on AI use cases, responsible AI practices, and digital transformation strategies. * Provide feedback to product teams to influence the roadmap based on client needs and industry trends. * Championing the broader Uniphore Business AI Cloud Platform within your portfolio, driving adoption of the deep data and AI capabilities that enable business transformation. * This role will report to U.S. VP of Customer Success. Required Qualifications: * 10+ years of experience in consulting, customer success, or professional services, with a focus on enterprise technology solutions. * 5+ years of experience working directly with AI products, platforms, or services in an advisory or delivery capacity. * 5+ years' experience engaging end users through C-Suite Executives, in both casual and formal professional settings. * Consistent record of accomplishment in delivering ROI, exceeding retention, customer satisfaction, and advocacy targets. * Proven record of accomplishment of managing complex client relationships, leading multi-stakeholder engagements, and delivering measurable outcomes. * Experience in enterprise verticals such as healthcare, financial services, manufacturing, or retail where AI has significant business impact. * Proven Track record of AI Consultancy and driving growth and adoption of SAAS solutions. * Deep understanding of AI solution architectures, business applications of AI, and change management related to AI adoption. * Strong strategic thinking, executive communication, and client-facing presence. * Experience working with cloud platforms (AWS, Azure, GCP) and AI services (e.g., OpenAI, TensorFlow, Hugging Face, etc.). * Familiarity with enterprise software delivery lifecycles, success metrics, and ROI frameworks. * Exceptional organizational, presentation, and communication skills, both verbal and written * Client-Centric & Empathetic: You genuinely care about your clients. You listen actively to their needs and put yourself in their shoes to anticipate issues and opportunities * Bachelor's or master's degree in business, Computer Science, Engineering, Data Science, or related field; MBA or advanced degree preferred. * Ability to travel at least 25% of the time. * This role will report to the U. S. Vice President of Customer Success. Preferred Qualifications: * You help enterprises do more than just adopt AI-you help them transform. With a solid foundation in AI strategy, implementation, and optimization, you have guided large organizations through complex, cross-functional journeys. Whether it is customer experience, operations, sales, or back office, you know how to apply AI to create measurable value. * You connect technology to significant business outcomes. You do not speak in abstract models-you speak in ROI. You have designed AI solutions that drive efficiency, boost revenue, reduce costs, and improve decision-making. You understand enterprise KPIs and how to align AI capabilities with what matters most to the C-suite. * You have been the strategic advisor in the room. You have worked closely with business and technical leaders to uncover AI opportunities, build roadmaps, and lead large-scale change. You are comfortable navigating stakeholder complexity and influencing across IT, operations, marketing, and product teams. * You understand how AI gets delivered. From conversational AI and workflow automation to predictive analytics and emotion AI, you know what it takes to design, integrate, and scale AI solutions within complex enterprise systems * You know adoption is just the beginning. You partner with customers beyond implementation-monitoring performance, driving continuous improvement, and uncovering new use cases. You help enterprises turn AI from a pilot project into a core part of how they operate and grow. Hiring Range: $186,900 - $257,000 - for Primary Location of USA - NY - New York The specific rate will depend on the successful candidate's qualifications and prior experience. In addition to competitive base pay, this position also includes an annual incentive opportunity based on target achievement, pre-IPO stock options, benefits including medical, dental, vision, 401(k) with a match, and more, plus generous paid time off, paid holidays, paid day off for your birthday and other paid leave policies to support employees through all phases of life. Location preference: USA - CA - Palo Alto, USA - NY - New York Uniphore is an equal opportunity employer committed to diversity in the workplace. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, disability, veteran status, and other protected characteristics. For more information on how Uniphore uses AI to unify-and humanize-every enterprise experience, please visit *****************

Armis, the cyber exposure management & security company, protects the entire attack surface and manages an organization's cyber risk exposure in real time. In a rapidly evolving, perimeter-less world, Armis ensures that organizations continuously see, protect and manage all critical assets - from the ground to the cloud. Armis secures Fortune 100, 200 and 500 companies as well as national governments, state and local entities to help keep critical infrastructure, economies and society stay safe and secure 24/7. Armis is a privately held company headquartered in California. About the Role We're seeking a Director of Customer Success - SLED & Healthcare to lead our post-sales strategy and execution across state, local, education, and healthcare customers in North America. This leader will own customer health, retention, and growth by driving adoption, measurable outcomes, and strong executive relationships across mission-driven public sector and healthcare organizations. The ideal candidate is a strategic operator, people leader, and coach - someone who can build inclusive, high-performing teams, foster cross-functional collaboration, and deliver exceptional outcomes for customers protecting critical public and healthcare infrastructure. Key Responsibilities Leadership & Strategy Lead, mentor, and grow a high-performing team of Technical Customer Success Managers (TCSMs) supporting SLED and healthcare accounts across the U.S. Define and execute the Customer Success strategy aligned with Armis' broader go-to-market, retention, and growth goals for both the public sector and healthcare markets. Partner with Sales, Renewals, and Support leadership to ensure a unified, value-driven customer journey. Act as a voice of the customer to Product, Engineering, and Operations, advocating for features and capabilities unique to government and healthcare environments. Foster an inclusive, equitable team culture that celebrates diversity of thought, background, and experience. Customer Outcomes Drive measurable improvements in adoption, renewal, and expansion across assigned accounts. Ensure customers achieve time-to-value milestones, successful deployments, and ROI realization aligned with patient safety, data protection, and mission-critical outcomes. Maintain executive relationships with key stakeholders including CIOs, CISOs, and healthcare IT and compliance leaders. Oversee strategic account reviews, health scoring, and risk mitigation with a proactive, data-driven approach. Operational Excellence Develop scalable playbooks, metrics, and frameworks for SLED and healthcare customer engagement and success measurement. Own KPIs such as Gross Retention Rate (GRR), Net Retention Rate (NRR), and Customer Health. Partner with Enablement and Operations to strengthen onboarding, automation, and analytics for the CS organization. Represent the SLED & Healthcare CS organization in leadership forums, providing data-driven insights, customer advocacy, and strategic recommendations. Qualifications 10+ years of experience in Customer Success, Account Management, or Consulting, including 3+ years leading teams. Proven success managing enterprise, healthcare, or public sector accounts within cybersecurity, SaaS, or enterprise technology. Deep understanding of government and healthcare procurement, compliance, and renewal cycles. Strong executive presence and communication skills, capable of influencing across diverse stakeholder groups. Analytical mindset with a passion for operational excellence and scalable process design. Experience working in a high-growth or hyper-scale environment is preferred. Commitment to building and leading a diverse, inclusive, and high-performing team. Success in This Role The SLED & Healthcare Customer Success team operates as a trusted strategic partner to public sector and healthcare organizations. Measurable improvement in retention, expansion, and advocacy metrics across both segments. Clear, consistent visibility into customer health, risk, and success outcomes. A strong, engaged TCSM team known for excellence, inclusivity, and customer obsession. Salary range guidance for this position is: $175,000 - $220,000 The salary range listed does not include other forms of compensation or benefits (e.g. i.e. bonuses, commissions, stocks, health insurance benefits, etc.) offered to candidates. Visit our careers site for more information on benefits at Armis. The choices you make in your career journey matter. You want to do interesting work in an important field while also having time to live your life, which is why we place so much value in your life-work balance. Armis sets you up for success with comprehensive health benefits, discretionary time off, paid holidays including monthly me days, and a highly inclusive and diverse workplace. Put your unique experiences and perspective to work in an environment where they will enable you to thrive, grow, and live your life with integrity. Armis is proud to be an equal opportunity employer. We never discriminate based on race, ethnicity, color, ancestry, national origin, religion, sex, sexual orientation, gender identity, age, disability, veteran status, genetic information, marital status or any other legally protected (or not) status. In compliance with federal law, all persons hired will be required to submit satisfactory proof of identity and legal authorization. Please click here to review our privacy practices.

SecurityScorecard is the global leader in cybersecurity ratings, with over 12 million companies continuously rated, operating in 64 countries. Founded in 2013 by security and risk experts Dr. Alex Yampolskiy and Sam Kassoumeh and funded by world-class investors, SecurityScorecard's patented rating technology is used by over 25,000 organizations for self-monitoring, third-party risk management, board reporting, and cyber insurance underwriting; making all organizations more resilient by allowing them to easily find and fix cybersecurity risks across their digital footprint. Headquartered in New York City, our culture has been recognized by Inc Magazine as a "Best Workplace,” by Crain's NY as a "Best Places to Work in NYC," and as one of the 10 hottest SaaS startups in New York for two years in a row. Most recently, SecurityScorecard was named to Fast Company's annual list of the World's Most Innovative Companies for 2023 and to the Achievers 50 Most Engaged Workplaces in 2023 award recognizing “forward-thinking employers for their unwavering commitment to employee engagement.” SecurityScorecard is proud to be funded by world-class investors including Silver Lake Waterman, Moody's, Sequoia Capital, GV and Riverwood Capital. Key Responsibilities: Team Leadership: Manage, mentor, and develop a team of Customer Success Managers to deliver exceptional service to our diverse customer base. Customer Advocacy: Serve as the voice of our customers within the company, driving initiatives that improve customer experience and satisfaction. Retention & Growth: Analyze customer health metrics, strategize to identify upsell and cross-sell opportunities, and work on strategies to minimize churn. Maintain renewal forecast for your theater with emphasis on driving strong on time adherence, multi year conversions to maximize revenue at time of renewal. MEDDPIC experience preferred. Customer Engagement: Develop and maintain strong customer relationships, driving engagement through regular health checks, business reviews, and value realization activities. Process Improvement: Continuously refine and enhance customer success processes and methodologies to improve team efficiency and effectiveness. Strategic Insights: Provide customer feedback and insights to Sales, Product Management, and other departments to influence product roadmap and customer experience improvements. Qualifications: Bachelor's degree in Business, Technology, or a related field; Master's degree is a plus. 5+ years of experience in customer success, account management, or a related customer-facing role, with at least 5 years in a leadership position managing tenured talent. Must have experience managing quota.. Proven track record of driving customer satisfaction, retention, and revenue growth. Strong understanding of cybersecurity and risk management practices is highly desirable. Exceptional communication, leadership, and interpersonal skills. Ability to analyze data, draw insights, and translate findings into action plans. Proficiency with Customer Success platforms (such as Gainsight, Totango) and CRM tools (such as Salesforce). Benefits: Specific to each country, we offer a competitive salary, stock options, Health benefits, and unlimited PTO, parental leave, tuition reimbursements, and much more! The estimated total compensation range for this position is $150,000 - $230,000 (base plus bonus). Actual compensation for the position is based on a variety of factors, including, but not limited to affordability, skills, qualifications and experience, and may vary from the range. In addition to base salary, employees may also be eligible for annual performance-based incentive compensation awards and equity, among other company benefits. SecurityScorecard is committed to Equal Employment Opportunity and embraces diversity. We believe that our team is strengthened through hiring and retaining employees with diverse backgrounds, skill sets, ideas, and perspectives. We make hiring decisions based on merit and do not discriminate based on race, color, religion, national origin, sex or gender (including pregnancy) gender identity or expression (including transgender status), sexual orientation, age, marital, veteran, disability status or any other protected category in accordance with applicable law. We also consider qualified applicants regardless of criminal histories, in accordance with applicable law. We are committed to providing reasonable accommodations for qualified individuals with disabilities in our job application procedures. If you need assistance or accommodation due to a disability, please contact ************************************************. Any information you submit to SecurityScorecard as part of your application will be processed in accordance with the Company's privacy policy and applicable law. SecurityScorecard does not accept unsolicited resumes from employment agencies. Please note that we do not provide immigration sponsorship for this position. #LI-DNI

Father Joe's Villages is pleased to be working with Blair Search Partners to find a Chief Philanthropy Officer to join our team. Since our founding over 75 years ago, we have focused passionately on our mission of preventing and ending homelessness, one life at a time. As Southern California's largest homeless services provider, Father Joe's Villages is a beacon of hope and a steadfast presence in the lives of those facing homelessness in San Diego. With a dedicated team of 500 staff and an annual operating budget of $76. 7M, our programs positively impact the lives of over 15,000 individuals annually, including the 2,000 clients we house nightly through our network of shelters and housing programs.

Job DescriptionLocation: Based On-site 5 days/week in LA HQ Who We Are: Thrive Causemetics is Bigger Than Beauty™: We are an independent, female-owned beauty brand that creates high-performance vegan cosmetics and supports a community of giving. All of Thrive Causemetics' products are free of parabens and sulfates, in addition to being 100 percent cruelty-free. Through its Bigger Than Beauty™ program, every product purchased results in a donation to help communities thrive. Thrive Causemetics is dedicated to fostering a collaborative and cross-functional workplace where everyone's voice matters. We are committed to being pioneers in creating a culture of wellness. Together, we prioritize a strong work ethic while maintaining a positive, exciting environment where people are passionate about what they do. Who We Are Looking For: We are looking for a beauty maven, visionary, data-informed leader to guide our Customer Experience team into an exciting new phase of growth. You bring a rare blend of operational excellence and a leadership mindset that balances empathy with efficiency, with a deep passion for beauty. You know how to foster high performance while deeply valuing people. You have successfully led teams through periods of evolution and scale, and you are energized by the opportunity to build strong foundations that support sustainable excellence.are energized by the opportunity to build strong foundations that support sustainable excellence. You are a systems thinker and proactive innovator who understands how to introduce the right tools, workflows, and technologies to increase clarity and performance, especially in a customer-centric environment. AI, automation, and CX tech are not just buzzwords to you; they are strategic enablers for resolution speed, service consistency, and agent empowerment. With a keen eye on both the details and the big picture, you help teams find rhythm, purpose, and pride in what they do. If you are passionate about beauty, brand loyalty, and delivering consistently exceptional service experiences, this role is for you.What You Will Be Doing: Be a Beauty Maven and Brand Ambassador: Foster a beauty-first service culture. Lead by example as a true brand evangelist, inspiring your team to embrace and embody Thrive Causemetics' values and mission. Stay ahead of beauty trends, product innovation, and customer preferences to ensure our team is equipped to provide knowledgeable, empowering, and genuinely delightful guidance. Team Leadership and Development: Provide clear structure, coaching, and support to a growing team that includes customer support specialists, beauty advisors, and outsourced partners. Establish leadership pathways and skill development programs that foster a high-performance, inclusive culture where people feel empowered and proud of their work. Customer Experience Innovation: Champion the use of modern technologies including AI, automation, and advanced CX platforms to enhance ticket handling, resolution speed, and service efficiency while preserving the warmth and personalization that define our brand. Omnichannel Service Strategy: Architect a consistent, branded service experience that spans ecommerce, in-store retail and wholesale, and social commerce. Ensure our tone, responsiveness, and quality standards remain cohesive across all platforms and time zones. Customer Education and Product Expertise: Partner closely with CX leads to ensure our beauty advisors are equipped with deep product knowledge and brand fluency, enabling exceptional, tailored guidance and education across every channel. Cross-Functional Collaboration: Serve as a key connector between CX and other teams by working closely with Ecommerce, Social, Brand, Retail, and Operations to ensure the customer's voice is embedded in company-wide strategy and execution. Insights and Continuous Improvement: Leverage customer feedback, team insights, and data to identify friction points and unlock opportunities. Build systems that drive improvements in NPS, engagement, loyalty, and team performance. Vision and Execution: Define a long-term strategy for how CX contributes to our Bigger Than Beauty™ mission. Implement operating goals, quality benchmarks, and reporting frameworks that reinforce a culture of service excellence and strategic impact. What Will Make You Stand Out: 10+ years of experience leading CX or customer care functions in a rapidly scaling DTC and/or omnichannel retail environment 5+ years of team management experience, including hybrid or distributed teams, with a history of coaching and developing diverse roles across customer support and education Deep passion for beauty with a pulse on trends, ingredients, and education; brings a brand-first lens to every CX touchpoint Proven ability to translate beauty storytelling and product expertise into memorable, trust-building customer experiences Committed to cultivating teams that embody brand values and radiate excitement, fluency, and care across all channels Proven success in evolving CX operations and processes, not just preserving the human element but elevating it through thoughtful systems, refined service standards, and meaningful personalization Passion for embedding CX into the fabric of the business, positioning the team as strategic partners and ensuring their voice shapes decisions at every level Experience cultivating a team culture that blends customer support excellence with brand fluency, building a group of true beauty and brand experts who are aligned, empowered, and future-focused Expertise in platforms such as Zendesk and complementary tools for loyalty, reviews, returns, and service automation, along with curiosity for emerging tech and AI that enhance both team and customer outcomes Exceptional communication and interpersonal skills, with the ability to lead with empathy, clarity, and consistency while inspiring and galvanizing teams A genuine love for the beauty space and a belief in the power of education, storytelling, and care to turn customers into lifelong advocates Thrive Causemetics is an Equal Opportunity Employer. Applicants must be authorized to work for any employer in the U.S. without current or future sponsorship for an immigration-related work benefit. Thrive Causemetics does not hire H-1B, F-1 CPT, OPT, or STEM OPT candidates for this role. The base pay range for this role is $150,000 - $175,000, with the following factors determining the base pay at offer: skills, qualifications, and experience. This range provides the opportunity to progress as you grow and develop within a role. Additionally, this role is also eligible for an annual discretionary bonus based on company and individual performance. Thrive Causemetics provides a competitive benefits package, including but not limited to: comprehensive medical, dental and vision plans, a 401(k) plan with employer matching, various paid time off programs, employee discount/perks, life insurance, disability insurance, and employee assistance programs. We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

Who We Are: Thrive Causemetics is Bigger Than Beauty: We are an independent, female-owned beauty brand that creates high-performance vegan cosmetics and supports a community of giving. All of Thrive Causemetics' products are free of parabens and sulfates, in addition to being 100 percent cruelty-free. Through its Bigger Than Beauty program, every product purchased results in a donation to help communities thrive. Thrive Causemetics is dedicated to fostering a collaborative and cross-functional workplace where everyone's voice matters. We are committed to being pioneers in creating a culture of wellness. Together, we prioritize a strong work ethic while maintaining a positive, exciting environment where people are passionate about what they do. Who We Are Looking For: We are looking for a beauty maven, visionary, data-informed leader to guide our Customer Experience team into an exciting new phase of growth. You bring a rare blend of operational excellence and a leadership mindset that balances empathy with efficiency, with a deep passion for beauty. You know how to foster high performance while deeply valuing people. You have successfully led teams through periods of evolution and scale, and you are energized by the opportunity to build strong foundations that support sustainable excellence.are energized by the opportunity to build strong foundations that support sustainable excellence. You are a systems thinker and proactive innovator who understands how to introduce the right tools, workflows, and technologies to increase clarity and performance, especially in a customer-centric environment. AI, automation, and CX tech are not just buzzwords to you; they are strategic enablers for resolution speed, service consistency, and agent empowerment. With a keen eye on both the details and the big picture, you help teams find rhythm, purpose, and pride in what they do. If you are passionate about beauty, brand loyalty, and delivering consistently exceptional service experiences, this role is for you. What You Will Be Doing: * Be a Beauty Maven and Brand Ambassador: Foster a beauty-first service culture. Lead by example as a true brand evangelist, inspiring your team to embrace and embody Thrive Causemetics' values and mission. Stay ahead of beauty trends, product innovation, and customer preferences to ensure our team is equipped to provide knowledgeable, empowering, and genuinely delightful guidance. * Team Leadership and Development: Provide clear structure, coaching, and support to a growing team that includes customer support specialists, beauty advisors, and outsourced partners. Establish leadership pathways and skill development programs that foster a high-performance, inclusive culture where people feel empowered and proud of their work. * Customer Experience Innovation: Champion the use of modern technologies including AI, automation, and advanced CX platforms to enhance ticket handling, resolution speed, and service efficiency while preserving the warmth and personalization that define our brand. * Omnichannel Service Strategy: Architect a consistent, branded service experience that spans ecommerce, in-store retail and wholesale, and social commerce. Ensure our tone, responsiveness, and quality standards remain cohesive across all platforms and time zones. * Customer Education and Product Expertise: Partner closely with CX leads to ensure our beauty advisors are equipped with deep product knowledge and brand fluency, enabling exceptional, tailored guidance and education across every channel. * Cross-Functional Collaboration: Serve as a key connector between CX and other teams by working closely with Ecommerce, Social, Brand, Retail, and Operations to ensure the customer's voice is embedded in company-wide strategy and execution. * Insights and Continuous Improvement: Leverage customer feedback, team insights, and data to identify friction points and unlock opportunities. Build systems that drive improvements in NPS, engagement, loyalty, and team performance. * Vision and Execution: Define a long-term strategy for how CX contributes to our Bigger Than Beauty mission. Implement operating goals, quality benchmarks, and reporting frameworks that reinforce a culture of service excellence and strategic impact. What Will Make You Stand Out: * 10+ years of experience leading CX or customer care functions in a rapidly scaling DTC and/or omnichannel retail environment * 5+ years of team management experience, including hybrid or distributed teams, with a history of coaching and developing diverse roles across customer support and education * Deep passion for beauty with a pulse on trends, ingredients, and education; brings a brand-first lens to every CX touchpoint * Proven ability to translate beauty storytelling and product expertise into memorable, trust-building customer experiences * Committed to cultivating teams that embody brand values and radiate excitement, fluency, and care across all channels * Proven success in evolving CX operations and processes, not just preserving the human element but elevating it through thoughtful systems, refined service standards, and meaningful personalization * Passion for embedding CX into the fabric of the business, positioning the team as strategic partners and ensuring their voice shapes decisions at every level * Experience cultivating a team culture that blends customer support excellence with brand fluency, building a group of true beauty and brand experts who are aligned, empowered, and future-focused * Expertise in platforms such as Zendesk and complementary tools for loyalty, reviews, returns, and service automation, along with curiosity for emerging tech and AI that enhance both team and customer outcomes * Exceptional communication and interpersonal skills, with the ability to lead with empathy, clarity, and consistency while inspiring and galvanizing teams * A genuine love for the beauty space and a belief in the power of education, storytelling, and care to turn customers into lifelong advocates Thrive Causemetics is an Equal Opportunity Employer. Applicants must be authorized to work for any employer in the U.S. without current or future sponsorship for an immigration-related work benefit. Thrive Causemetics does not hire H-1B, F-1 CPT, OPT, or STEM OPT candidates for this role. The base pay range for this role is $150,000 - $175,000, with the following factors determining the base pay at offer: skills, qualifications, and experience. This range provides the opportunity to progress as you grow and develop within a role. Additionally, this role is also eligible for an annual discretionary bonus based on company and individual performance. Thrive Causemetics provides a competitive benefits package, including but not limited to: comprehensive medical, dental and vision plans, a 401(k) plan with employer matching, various paid time off programs, employee discount/perks, life insurance, disability insurance, and employee assistance programs. We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

Viz.ai is the pioneer in the use of AI algorithms and machine learning to increase the speed of diagnosis and care across 1,700+ hospitals and health systems in the U.S. and Europe. The AI-powered Viz.ai One™ is an intelligent care coordination solution that identifies patients with a suspected disease, informs critical decisions at the point of care, and optimizes care pathways and helps improve outcomes. Backed by real-world clinical evidence, Viz.ai One™ delivers significant value to patients, providers, and pharmaceutical and medical device companies. For more information visit Viz.ai. The Role Viz.ai is seeking an entrepreneurial rockstar that will help lead and drive strategy for some of our most exciting new products and business lines. Viz is currently going through one of the most exciting periods in the company's history with an unprecedented opportunity to build extremely impactful products that will touch the lives of thousands if not millions of patients. The Director of Strategy & Innovation role will be responsible for discovering, evaluating, and driving forward new opportunities for Viz, as well as tackling high priority strategic projects throughout the company that will help us grow faster. As the Director, you will be responsible for developing and implementing new processes, mentoring junior colleagues, establishing best practices, and navigating ambiguous situations. Success in this role requires an entrepreneurial mindset, versatility across multiple disciplines, and the ability to unite cross-functional teams (incl. Business Development, Clinical, Product, and Marketing). You'll have the opportunity to engage in anything and everything in the pursuit of new Viz opportunities from conception to launch, including primary research & literature reviews, end-user research with physicians, data strategy, business case modeling, building E2E pitch materials, developing initial product prototypes, and pitching Life Science customers. This is a very unique role and comes with a ton of opportunity for both career and personal growth, as well as deep insight into the bleeding edge of AI in healthcare. The ideal candidate will have a clinical background (MD), good business sense, strong analytical skills, and excellent communication skills. Additionally, great candidates will be entrepreneurial self-starters who are team oriented, detailed, strategic thinkers. A growth & learning mindset and creativity are a must. This role will join the Business Development and Strategy team at Viz.ai, under Steve Sweeny. You will: Identify, assess, and pursue new Life Science opportunities for Viz, focusing on enhancing patient outcomes and promoting sustainable growth. Develop comprehensive pitch decks, product concepts, and business models to facilitate the successful launch of new initiatives. Co-own the Life Science sales cycle, with Business Development colleagues, by acting as the clinical and strategic expert in new disease spaces Educate and align the cross-functional Viz team (including Sales, Product, Clinical, and Marketing) on new opportunities, providing them with the necessary context and knowledge to make informed decisions. Lead high-impact strategic projects for the broader Life Science team and proactively identify new initiatives to drive growth and support Viz's mission to revolutionize healthcare delivery. Identify and implement process improvement opportunities within the New Markets team. ● Mentor new team members, ensuring they are well-versed in essential processes and fully integrated into the team. We are looking for: MD required MBA with 3+ years of Healthcare Strategy consulting strongly preferred. ● Life science exposure preferred (e.g., prior experience with Pharma and/or MedTech) ● Excellent critical thinker and problem solver Strong business and strategic acumen, including excellent analytic and project management skills Highly skilled in Powerpoint and Excel Demonstrated initiative to drive cross-functional teams Resourceful & a very fast learner Viz offers competitive benefits, including medical, dental, vision, 401k, generous vacation, and other great benefits to full-time employees. Viz.ai is an Equal Opportunity Employer and considers applicants for employment without regard to race, color, religion, sex, orientation, national origin, age, disability, genetics, or any other basis forbidden under federal, state, or local law. If you're applying for a position in San Francisco, review the San Francisco Fair Chance Ordinance guidelines applicable in your area. Our salary ranges are determined by role, level, and location. The range displayed on each job posting reflects the minimum and maximum target for new hire salaries for the position across all US locations. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. Your recruiter can share more about the specific salary range for your preferred location during the hiring process. Base salary range: Tier 1 (Greater SF/Silicon Valley Bay area):$208K-$243K Tier 2 (Greater NYC/NJ/CT Metro/Seattle/East Bay): $198K-$232K Others: $170K-$221K Total compensation includes base salary + commission + options #LI: GH1 #LI: remote

Hey there! We're Fever, the world's leading tech platform for culture and live entertainment, Our mission? To democratize access to culture and entertainment. With our proprietary cutting-edge technology and data-driven approach, we're revolutionizing the way people engage with live entertainment. Every month, our platform inspires over 300 million people in +40 countries (and counting) to discover unforgettable experiences while also empowering event creators with our data and technology, helping them scale, innovate, and enhance their events to reach new audiences. Our results? We've teamed up with major industry leaders like Netflix, F.C. Barcelona, and Primavera Sound, presented international award-winning experiences, and are backed by several leading global investors! Impressive, right? To achieve our mission, we are looking for bar-raisers with a hands-on mindset who are eager to help shape the future of entertainment! Ready to be part of the experience? Now, let's discuss this role and what you will do to help achieve Fever's mission. Who you'll work with You will join one of our North American offices (New York, Chicago, Los Angeles OR Toronto) to work with global teams and directly interact with our partners, providers, and venues. In this role, you will help Fever grow its pipeline of Strategic Scalable original events across North America. To do so, you will manage and grow a team of Project Managers, Producers, and other types of profiles, while working together with all departments of Fever, from Marketing to Operations. The team you're about to join (and lead) consists of people that are motivated, young, and fun. On top of having multicultural backgrounds, people in the team are all top profiles: McKinsey, BCG, Bain, Rocket Internet, Uber, Amazon, Google, KKR, Cirque du Soleil, PSG, Roland Garros. The Director of Special Strategic Initiatives (SSI) - Americas will lead Fever's most impactful business vertical across North and South America. Acting at the intersection of strategy, operations, and business development, this role ensures that Fever's most ambitious global projects are successfully localized and scaled within the region. You will partner closely with global leadership to align priorities, manage high-performing teams across multiple countries, and deliver on the business plan that fuels Fever's continued growth. Employees are expected to be in the office Monday to Thursday with possibility to work from home on Fridays. About the Role: Team Leadership & Efficiency * Build, coach, and inspire a team of Project Managers and Producers. * Foster a culture of ownership, accountability, and drive for excellence. * Continuously improve team efficiency by ensuring focus on the most impactful priorities. * When performance gaps arise, design and implement corrective action plans to ensure objectives and KPIs are met. Deliver on an Ambitious Expansion Plan * Translate strategic objectives into clear, actionable priorities for each market. * Drive Fever's aggressive geographic expansion across the Americas. * Identify high-impact actions, anticipate risks, and remove blockers to guarantee delivery. * Develop creative solutions to overcome operational or market challenges while maintaining momentum toward growth goals. Cost Optimization & Profitability * Ensure all event P&Ls meet or exceed predefined profitability thresholds. * Lead cost-reduction and efficiency initiatives without compromising on quality or experience. * Develop negotiation frameworks and train your team to maximize margin improvement. Quality & Process Improvement * Maintain an exceptional standard of event execution and guest experience. * Identify and implement initiatives to continuously elevate event quality (staffing, queuing, artist management, rehearsals, and creative improvements). * Strengthen internal organization and workflows through the design and rollout of scalable operational processes. * Ability to be hands-on - in the event business, success often means rolling up your sleeves and getting involved on the ground when needed. About You: * Proven experience managing large-scale P&Ls and cross-country teams. * Strong track record of leading business units or large projects in fast-paced, high-growth environments. Background combining strategy consulting and hands-on executive experience (e.g., startups, PE-backed firms, or growth-stage companies). * Exceptional strategic thinking, financial acumen, and ability to translate vision into execution. Fluency in English required; Spanish is a plus. * Willingness to travel frequently across the Americas. Benefits & Perks: * Attractive compensation package (range of 150-250k total compensation) * Opportunity to have a real impact in a high-growth global category leader * 40% discount on all Fever events and experiences * Health, dental and vision insurance * 401k pension plan enrollment * Wellhub membership * Possible travel across our markets * Responsibility from day one and professional and personal growth * Great work environment with a young, international team of talented people to work with Our Hiring Process: * A 30 min video call with one of our Talent Acquisition Managers, to better understand your career plan, assess cultural fit, and answer any questions you may have * A 60 min online test with three topics: logic, analytics, and written understanding * A 45 min video call with your future manager * A 45 min business case presentation (to be prepared in advance) Thank you for considering joining Fever. We cannot wait to learn more about you! If you want to learn more about us: Fever's Blog | Tech.Eu |TechCrunch Fever is committed to creating an inclusive and diverse workspace where everyone's background and ideas count. Our main goal is to find the best possible talent regardless of place of birth, racial or ethnic origin, gender, gender identity, religion, opinion, sexual orientation, disability, pregnancy, marital status, age or caring responsibilities. We encourage everyone to apply! If you require any kind of accommodation during the selection process please contact our Talent team so we can help you by providing a welcoming and seamless journey. If you want to know more about how Fever processes your personal data, click here Fever - Candidate Privacy Notice

See yourself at Dataminr Dataminr is searching for a visionary Senior Director of AI Research to lead and inspire an interdisciplinary team of Research Scientists. This pivotal role demands a leader who can drive cutting-edge research initiatives in NLP, LLMs, and Deep Learning, translating these advancements into real-world, scalable AI-driven products. We are seeking a candidate with a profound research background and a proven ability to manage and mentor scientific teams effectively. Experience overseeing the development and delivery of AI products, from conception through to implementation, is essential. This US-based position offers the flexibility of remote work or can be based in our dynamic New York City office. AI Innovation at Dataminr Working at Dataminr you'll have the opportunity to tackle the most exciting trends in AI on a daily basis to power a revolutionary product that uncovers critical events around the world as they unfold. Regenerative AI: our AI technology, ReGenAI, is a new form of generative AI that automatically regenerates real-time Live Event Briefs as events unfold. Learn more here. Agentic AI: we recently launched our Agentic AI capability, what we're calling our Intel Agents, that autonomously generates critical context for our clients on real-time events, threats, and risks allowing them to see the clearest, most accurate view of what's happening on the ground. Learn more here Multimodal AI: our platform detects events from many different types of data (images, video, sensor data, audio, and text in over 150 languages). Learn more here. The opportunity Lead a growing, interdisciplinary team of AI scientists and engineers performing research to advance the state of the art and solve specific problems at scale across our many research areas (ie. Deep Learning, Natural Language Processing, Computer Vision, Multimodal, Knowledge Graphs, Recommendation, Search) Provide technical direction for multiple projects, thought leadership, and operational support (by connecting the right dots and helping serve as a liaison between various stakeholders including product, engineering, & design, etc.). Work closely with various members of the executive leadership team to ensure alignment of projects and solutions. Contribute to the research community and demonstrate thought leadership via talks, publications in top tier venues, participation in program committees, etc. Excel in placing a human-centered focus on the work (context, end-user impact, etc), finding solutions that work in practice and have significant impact. What you bring At Dataminr, we value you for who you are. We encourage you to apply for this role, even if you don't meet every qualification. Our candidates are reviewed on the basis of their skill and potential to succeed. Ph.D. in Computer Science or related field At least 5 years of management experience in an industrial research environment. Experience with using AI to enable world class products in the real world Outstanding publication record (AAAI, ACL, CVPR, ICLR, ICML, KDD, NeurIPS, WWW, etc.). Deep technical understanding of the latest learning algorithms and toolkits (deep learning, LLMs, etc.) #LI-BM #LI-REMOTE About Dataminr At Dataminr, we are a mission driven team of talented builders, creators and visionaries who have real-world impact on how organizations are able to respond to events. Dataminr's groundbreaking, AI-powered, intelligence platform provides organizations with the earliest signals of emerging risks, events, and threats before they unfold. Trusted by two-thirds of the Fortune 50 and half of the Fortune 100, Dataminr's platform analyzes billions of public data inputs spanning text, image, video, audio and sensor data across 150+ languages, empowering our clients to stay one step ahead in an increasingly complex world where every second counts. Founded in 2009, we have pioneered the world's first real-time event detection platform, long before the recent Gen AI ‘boom.' Dataminr operates all around the world united by our passion to use AI for the greater good, be agents of positive change and put our technology into the hands of clients charged with the responsibility to keep organizations running and keep people safe. As our employees focus on developing our revolutionary technology, we focus on our employees. Dataminr is proud to offer a variety of flexible work arrangements, offices all over the world to foster collaboration, generous PTO and sick leave, and more, as part of our competitive benefits package aimed at keeping all our employees happy and healthy. Explore all our benefits here. We believe our differences give us strength. Our employees are empowered to be their best, authentic selves through various opportunities, such as our robust employee resource group (ERG) network, manager development programming, professional development funds, and more. We serve a global community made up of many cultures and strive to reflect the world and clients we serve, with a workforce built on merit and equity. We actively condemn racism and discrimination in any form. We stand for social good, fostering a culture of allyship, and standing up for those who face systemic barriers to equality. We lead with empathy and strive to be agents of positive change in our company and in our communities. The annual base salary range for this position is $196,800 - $289,000. You will also be eligible to receive a discretionary bonus and Company equity. Actual salary will be based on a number of factors including, but not limited to, geographic location, applicant skills, and prior relevant experience. Dataminr is an equal opportunity and affirmative action employer. Individuals seeking employment at Dataminr are considered without regards to race, sex, color, creed, religion, national origin, age, disability, genetics, marital status, pregnancy, unemployment status, sexual orientation, citizenship status or veteran status. Dataminr will collect and process your personal data. All personal data will be processed in accordance with applicable data protection laws. Please see Dataminr's candidate privacy notice available here. By providing your details and applying via our careers website, you acknowledge that you have read our candidate privacy notice. If you have any queries, please contact the People Team at *************** or privacy@dataminr.com .

Hey there! We're Fever, the world's leading tech platform for culture and live entertainment, Our mission? To democratize access to culture and entertainment. With our proprietary cutting-edge technology and data-driven approach, we're revolutionizing the way people engage with live entertainment. Every month, our platform inspires over 300 million people in +40 countries (and counting) to discover unforgettable experiences while also empowering event creators with our data and technology, helping them scale, innovate, and enhance their events to reach new audiences. Our results? We've teamed up with major industry leaders like Netflix, F.C. Barcelona, and Primavera Sound, presented international award-winning experiences, and are backed by several leading global investors! Impressive, right? To achieve our mission, we are looking for bar-raisers with a hands-on mindset who are eager to help shape the future of entertainment! Ready to be part of the experience? Now, let's discuss this role and what you will do to help achieve Fever's mission. Who you'll work with You will join one of our North American offices (New York, Chicago, Los Angeles OR Toronto) to work with global teams and directly interact with our partners, providers, and venues. In this role, you will help Fever grow its pipeline of Strategic Scalable original events across North America. To do so, you will manage and grow a team of Project Managers, Producers, and other types of profiles, while working together with all departments of Fever, from Marketing to Operations. The team you're about to join (and lead) consists of people that are motivated, young, and fun. On top of having multicultural backgrounds, people in the team are all top profiles: McKinsey, BCG, Bain, Rocket Internet, Uber, Amazon, Google, KKR, Cirque du Soleil, PSG, Roland Garros. The Director of Special Strategic Initiatives (SSI) - Americas will lead Fever's most impactful business vertical across North and South America. Acting at the intersection of strategy, operations, and business development, this role ensures that Fever's most ambitious global projects are successfully localized and scaled within the region. You will partner closely with global leadership to align priorities, manage high-performing teams across multiple countries, and deliver on the business plan that fuels Fever's continued growth. Employees are expected to be in the office Monday to Thursday with possibility to work from home on Fridays. About the Role: Team Leadership & Efficiency * Build, coach, and inspire a team of Project Managers and Producers. * Foster a culture of ownership, accountability, and drive for excellence. * Continuously improve team efficiency by ensuring focus on the most impactful priorities. * When performance gaps arise, design and implement corrective action plans to ensure objectives and KPIs are met. Deliver on an Ambitious Expansion Plan * Translate strategic objectives into clear, actionable priorities for each market. * Drive Fever's aggressive geographic expansion across the Americas. * Identify high-impact actions, anticipate risks, and remove blockers to guarantee delivery. * Develop creative solutions to overcome operational or market challenges while maintaining momentum toward growth goals. Cost Optimization & Profitability * Ensure all event P&Ls meet or exceed predefined profitability thresholds. * Lead cost-reduction and efficiency initiatives without compromising on quality or experience. * Develop negotiation frameworks and train your team to maximize margin improvement. Quality & Process Improvement * Maintain an exceptional standard of event execution and guest experience. * Identify and implement initiatives to continuously elevate event quality (staffing, queuing, artist management, rehearsals, and creative improvements). * Strengthen internal organization and workflows through the design and rollout of scalable operational processes. * Ability to be hands-on - in the event business, success often means rolling up your sleeves and getting involved on the ground when needed. About You: * Proven experience managing large-scale P&Ls and cross-country teams. * Strong track record of leading business units or large projects in fast-paced, high-growth environments. Background combining strategy consulting and hands-on executive experience (e.g., startups, PE-backed firms, or growth-stage companies). * Exceptional strategic thinking, financial acumen, and ability to translate vision into execution. Fluency in English required; Spanish is a plus. * Willingness to travel frequently across the Americas. Benefits & Perks: * Attractive compensation package (range of 150-250k total compensation) * Opportunity to have a real impact in a high-growth global category leader * 40% discount on all Fever events and experiences * Health, dental and vision insurance * 401k pension plan enrollment * Wellhub membership * Possible travel across our markets * Responsibility from day one and professional and personal growth * Great work environment with a young, international team of talented people to work with Our Hiring Process: * A 30 min video call with one of our Talent Acquisition Managers, to better understand your career plan, assess cultural fit, and answer any questions you may have * A 60 min online test with three topics: logic, analytics, and written understanding * A 45 min video call with your future manager * A 45 min business case presentation (to be prepared in advance) Thank you for considering joining Fever. We cannot wait to learn more about you! If you want to learn more about us: Fever's Blog | Tech.Eu |TechCrunch Fever is committed to creating an inclusive and diverse workspace where everyone's background and ideas count. Our main goal is to find the best possible talent regardless of place of birth, racial or ethnic origin, gender, gender identity, religion, opinion, sexual orientation, disability, pregnancy, marital status, age or caring responsibilities. We encourage everyone to apply! If you require any kind of accommodation during the selection process please contact our Talent team so we can help you by providing a welcoming and seamless journey. If you want to know more about how Fever processes your personal data, click here Fever - Candidate Privacy Notice

Job Title Director of Research and Development Division/Department Device R&D Location Somerville, MA Reports to Chief Technology Officer Key Relationships Senior Leadership, Quality/Regulatory, Marketing, Manufacturing, Clinical Affairs, Healthcare Economics About Podimetrics: Podimetrics is a virtual care management company dedicated to preventing diabetic amputations, one of the most debilitating and costly complications of diabetes. Podimetrics earns high engagement rates from patients and allows clinicians to achieve unparalleled outcomes - keeping vulnerable patients healthy at home and saving limbs, lives, and money. Founded in 2011 by a physician and engineers from MIT and Harvard, Podimetrics is headquartered in Somerville, MA and has a growing team of passionate and mission-driven individuals devoted to improving the lives of patients with diabetes everywhere. Core Values: People First: We care for our people: team, patients, clinicians & health plans, and stockholders. Equity Through Diversity: We commit to fostering an inclusive work environment where ideas come from all people to best meet the diverse needs of those we serve. Empathy & Compassion: We seek to understand and take action to improve. Respectful Candor: We are direct in communication and work to create an environment where all can share their perspectives without risk of repercussions. Active Curiosity: We are deeply curious, always striving to learn more and do better. Resourcefulness: We are deliberate in our investment of team and capital, creating opportunity regardless of resources. Do the Right Thing: We do the right thing, consistent with our values, even when it is challenging. Enjoy the Ride: We are going to have a lot of fun doing it. Role Description: The Director of Research and Development will be responsible for developing and launching new devices to expand the Podimetrics patient monitoring portfolio and serve a broader range of patients with Diabetes and related complications. The ideal candidate has broad experience managing teams to research, design, and transfer patient monitoring devices to production, is knowledgeable about FDA-regulated design and development processes, is comfortable in a fast-paced and rapidly growing business, and is passionate about patient care. This is an on-site position based in the Somerville, MA office. Podimetrics has implemented a COVID-related policy for employee safety and requires all staff based at the office to be fully vaccinated. The role comes with a strong base salary, bonus, and equity structure. Responsibilities: Oversee development of new remote patient monitoring devices to broaden the range of patients served by Podimetrics. Build new device design and development team and develop a culture of accountability and excellence within the team. Collaborate with Sales, Marketing, Clinical Affairs, and Healthcare Economics teams to understand customer needs. Identify opportunities to test, learn, and validate assumptions throughout development processes, leveraging interviews and small-scale experiments to drive development decisions. Execute and document planning, risk analysis, design requirements, detailed mechanical, electrical, and software design to achieve requirements, human factors, V&V, and transfer to manufacturing. Follow FDA-compliant design controls and product development processes. Coordinate with Software to integrate monitoring data into software infrastructure. Team with Regulatory and Clinical Affairs to achieve FDA-clearance to market new products. Develop and coordinate establishment of efficient manufacturing processes for the new product. Support continuous improvement of quality and reliability for the existing SmartMat. Identify, in conjunction with commercial, clinical, and leadership teams, opportunities for new products and lead early technology development to support future growth. Qualifications: Bachelor of Science Degree in Engineering required, Master's degree preferred 5+ years' experience of technical leadership experience developing Class 1 or Class 2 medical devices with mechanical, electrical, and software components Experience with FDA GMP, GLP and design controls and compliance to ISO 13485: 2016 Experience leading diverse and multidisciplinary teams Competencies: The successful candidate will embody the following competencies: Organization and planning: plans, organizes, schedules, and budgets in an efficient, productive manner. Focuses on key priorities. Ability to hire and develop excellent people. Analytical skills: able to structure and process qualitative or quantitative data and draw insightful conclusions from it. Exhibits a probing mind and achieves penetrating insights. Attention to detail: does not let important details slip through the cracks or derail a project. Persistence: demonstrates tenacity and willingness to go the distance to accomplish success. Creativity/Innovation: generates new and innovative approaches to problems. Communication: speaks and writes clearly and articulately without being overly verbose or talkative. Maintains this standard in all forms of written communication, including email. Leadership: Uphold the values of the company and motivate others to follow their example in contributing to the shared mission with excellence. Podimetrics is committed to a diverse and inclusive workplace. We are an equal opportunity employer and do not discriminate based on race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.

Job Description At Klaviyo, we value the unique backgrounds, experiences and perspectives each Klaviyo (we call ourselves Klaviyos) brings to our workplace each and every day. We believe everyone deserves a fair shot at success and appreciate the experiences each person brings beyond the traditional job requirements. If you're a close but not exact match with the description, we hope you'll still consider applying. Want to learn more about life at Klaviyo? Visit careers.klaviyo.com to see how we empower creators to own their own destiny. At Klaviyo, the Office of the CTO translates technology strategy into execution at scale. This is a unique role-and we won't sugarcoat it: the challenges are significant. The reward? Deep ownership, measurable impact, and growth that's anything but ordinary. If you're motivated by solving hard problems and working directly with the CTO to build what lasts, this role is for you. You will be the CTO's force multiplier. You'll run the engineering operating cadence, drive strategic planning and resource allocation, and partner on mission‑critical programs across platform, data, product, and security. In high‑stakes moments, you will bring crisp judgment, structured thinking, and an executive narrative that moves decisions forward. You'll model Klaviyo's values-Drivers wanted, Move fast, no shortcuts, Be meticulous in your craft, Win together-and keep AI at the center of how work gets done. What success looks like in the first 6-12 months? A predictable CTO operating system that clarifies priorities and accelerates decisions within engineering and with partner functions; visible progress on key technical projects and programs, and strong relationships at all levels of the organization. What You'll Do Be an extension of the CTO - Prep materials and briefings for key decisions and forums; act as proxy in select engagements with clear guardrails. Operationalize CTO priorities - Translate strategic initiatives into execution by coordinating multi-quarter, cross-functional efforts focused on reliability, productivity, data quality, and cost efficiency, ensuring teams are aligned and accountable for measurable impact. Proactively surface and solve problems - Create clarity from ambiguity; identify risks early; propose structured options and trade‑offs; keep work moving with urgency. Be a clarity creator. Run the operating cadence - Drive annual/quarterly planning and OKRs along with Product Ops and Business Ops, planning for Engineering and technical initiatives, weekly staff, technical reviews, and follow‑through; publish crisp inputs/outputs and "what's decided" artifacts. Translate roadmaps into resource plans - Partner with Recruiting, Finance, People, and Engineering Leadership to own capacity planning end-to-end. Forecast and reconcile headcount against technical roadmap and budget; and assist in translating approved plans into role charters and structured hiring. Craft internal and external narratives - Build Board/SLT updates, All‑Hands content, and executive briefs that translate technical choices into customer and business impact. Institutionalize operational excellence - Make incident/postmortem, risk, and dependency mechanisms visible and durable; raise accountability, ownership, intensity, and impact across R&D. Put AI at the center - Transform workflows by putting AI at the center, building smarter systems and ways of working from the ground up. Who You Are Technical Operator: Seasoned technical leader (8-12+ years) with experience in Chief of Staff, Engineering Strategy, Engineering Operations, or Technical Engineering roles, ideally having supported CTO- or VP-level R&D organizations in high-growth software environments. Technical Fluency & Problem Solver: Technically fluent, able to discuss architecture and platform trade-offs, linking them to reliability, velocity, and cost. Solves hard problems under pressure, seeks feedback, and learns quickly. High EQ and strong judgment. Operationally Rigorous & Metrics-Driven: Operationally rigorous and metrics-driven, establishing clear cadences, dashboards, and KPIs for goal-to-delivery. Expertise in OKRs, SLOs, Throughput/Lead Time, headcount plan vs. actuals, and hub ratios. Strategic Workforce Planner: Expert in engineering org design, capacity planning, headcount management, and budget adherence. Deep understanding of hub ratios, healthy spans & layers, career architecture alignment, and translating technical needs to headcount. Exceptional Communicator & Influencer: Exceptional communicator with executive presence. Crafts compelling narratives and influences C-level stakeholders and teams at all levels (Product, Eng, Data, Security, Finance, People). AI-Forward & Innovative: AI-forward, with experience experimenting with AI. Eager to learn and responsibly explore new AI tools for efficiency for self and Engineering organizations. Meticulous Attention to Detail: Willing to roll up your sleeves and take on any task - from high-level strategy to everyday operational details. Proactive in identifying and solving issues, maintaining the highest quality and consistency even while juggling multiple priorities. Dynamic & Impactful Leader: Fast-moving, analytical, and structured thinker. Brings order to ambiguity, makes swift, high-quality decisions. Strong, organized leadership, raising the bar on accountability, ownership, urgency, and impact. Resilient & Mission-Driven: Exhibits grit and determination, resilient to change and context switching. Committed to the organization's mission and values, energized by building for customers at scale. Nice to Haves Experience designing platform/infrastructure or developer productivity orgs; familiarity with measuring developer velocity, reliability (SLOs), and cost‑of‑serve. Background in B2B SaaS or product‑led organizations. We use Covey as part of our hiring and / or promotional process. For jobs or candidates in NYC, certain features may qualify it as an AEDT. As part of the evaluation process we provide Covey with job requirements and candidate submitted applications. We began using Covey Scout for Inbound on April 3, 2025. Please see the independent bias audit report covering our use of Covey here Massachusetts Applicants: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability. Our salary range reflects the cost of labor across various U.S. geographic markets. The range displayed below reflects the minimum and maximum target salaries for the position across all our US locations. The base salary offered for this position is determined by several factors, including the applicant's job-related skills, relevant experience, education or training, and work location. In addition to base salary, our total compensation package may include participation in the company's annual cash bonus plan, variable compensation (OTE) for sales and customer success roles, equity, sign-on payments, and a comprehensive range of health, welfare, and wellbeing benefits based on eligibility. Your recruiter can provide more details about the specific salary/OTE range for your preferred location during the hiring process. Base Pay Range For US Locations:$223,200-$334,800 USD Get to Know Klaviyo We're Klaviyo (pronounced clay-vee-oh). We empower creators to own their destiny by making first-party data accessible and actionable like never before. We see limitless potential for the technology we're developing to nurture personalized experiences in ecommerce and beyond. To reach our goals, we need our own crew of remarkable creators-ambitious and collaborative teammates who stay focused on our north star: delighting our customers. If you're ready to do the best work of your career, where you'll be welcomed as your whole self from day one and supported with generous benefits, we hope you'll join us. AI fluency at Klaviyo includes responsible use of AI (including privacy, security, bias awareness, and human-in-the-loop). We provide accommodations as needed. By participating in Klaviyo's interview process, you acknowledge that you have read, understood, and will adhere to our Guidelines for using AI in the Klaviyo interview Process. For more information about how we process your personal data, see our Job Applicant Privacy Notice. Klaviyo is committed to a policy of equal opportunity and non-discrimination. We do not discriminate on the basis of race, ethnicity, citizenship, national origin, color, religion or religious creed, age, sex (including pregnancy), gender identity, sexual orientation, physical or mental disability, veteran or active military status, marital status, criminal record, genetics, retaliation, sexual harassment or any other characteristic protected by applicable law. IMPORTANT NOTICE: Our company takes the security and privacy of job applicants very seriously. We will never ask for payment, bank details, or personal financial information as part of the application process. All our legitimate job postings can be found on our official career site. Please be cautious of job offers that come from non-company email addresses (@klaviyo.com), instant messaging platforms, or unsolicited calls. By clicking "Submit Application" you consent to Klaviyo processing your Personal Data in accordance with our Job Applicant Privacy Notice. If you do not wish for Klaviyo to process your Personal Data, please do not submit an application. You can find our Job Applicant Privacy Notice here and here (FR).

CRB is a leading provider of sustainable Engineering, Architecture, Construction and Consulting solutions to the global life sciences and food and beverage industries. Our 1,100 employees provide best-in-class solutions that drive success and positive change for our clients, our people and our communities. CRB is a privately held company with a rich history of serving clients throughout the world, consistently striving for the highest standard of technical knowledge, creativity and execution. Job Description The Corporate Director of Field Construction Operations serves as the company-wide subject matter expert (SME) for field execution excellence, focusing on the performance, development, and consistency of project superintendents. This role is a key driver in elevating field leadership capability, standardizing best practices, and ensuring consistent, high-quality project delivery across all business units. While this position has no direct reports, it carries the full backing of executive leadership and the authority to influence and improve field operations at every project site. This position offers flexibility to be remote with up to 75% travel Field Leadership Development * Assess current superintendents' skills and capabilities through site visits and one-on-one interactions. * Participate in interviews with potential new hires for key superintendent positions. * Develop individualized and group development plans to strengthen leadership, technical, and operational skills. * Lead the creation and delivery of a company-wide Superintendent Training Program, incorporating both technical and leadership competencies. Standards, Procedures & Best Practices * Provide SME input into the development and continuous improvement of Standard Operating Procedures (SOPs) and execution standards for field operations. * Ensure all superintendents are trained and aligned with company standards, safety protocols, and quality requirements. * Benchmark internal and external best practices to maintain industry-leading field performance. Project Support & Execution Planning * Participate in preconstruction planning for large and complex projects, advising on site logistics, staffing, schedule feasibility, and constructability. * Support site leadership during project mobilization to ensure effective field setup and alignment with execution plans. * Act as a resource to troubleshoot field execution challenges and mentor superintendents during project delivery. Field Audits & Performance Oversight * Conduct regular field audits to evaluate compliance with company SOPs, quality standards, and safety practices. * Provide clear feedback and actionable improvement recommendations to superintendents and project leadership. * Track field performance trends and recommend strategic initiatives to address recurring challenges. Qualifications * 15+ years of progressive construction field leadership experience, with significant time served as a senior project superintendent on large-scale ($100M+) EPC, pharmaceutical, food & beverage, or similar process-industrial projects. * Proven track record of improving field performance through training, process improvement, and leadership coaching. * Strong working knowledge of construction means and methods, scheduling, safety, and quality control. * Excellent communication and interpersonal skills, able to influence without direct authority. * Ability to travel extensively to project sites across the continental United States Skills & Competencies * Influential leader able to win buy-in from experienced superintendents and project teams. * Practical expert with hands-on knowledge and credibility earned through years of field experience. * Change Champion that is passionate about continuous improvement and raising the bar on execution. * Strategic thinker who understands both the big picture and the operational details. Additional Information All your information will be kept confidential according to EEO guidelines. #LI-Remote CRB is committed to hiring and retaining a diverse workforce. We are proud to be an Equal Opportunity/Affirmative Action Employer and it is our policy to provide equal opportunity to all people without regard to race, color, religion, national origin, ancestry, marital status, veteran status, age, disability, pregnancy, genetic information, citizenship status, sex, sexual orientation, gender identity or any other legally protected category. Employment is contingent on background screening. CRB does not accept unsolicited resumes from search firms or agencies. Any resume submitted to any employee of CRB without a prior written search agreement will be considered unsolicited and the property of CRB. Please, no phone calls or emails. CRB offers a complete and competitive benefit package designed to meet individual and family needs. If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process. CRB is committed to hiring and retaining a diverse workforce. We are proud to be an Equal Opportunity/Affirmative Action Employer and it is our policy to provide equal opportunity to all people without regard to race, color, religion, national origin, ancestry, marital status, veteran status, age, disability, pregnancy, genetic information, citizenship status, sex, sexual orientation, gender identity or any other legally protected category. Employment is contingent on background screening. CRB does not accept unsolicited resumes from search firms or agencies. Any resume submitted to any employee of CRB without a prior written search agreement will be considered unsolicited and the property of CRB. Please, no phone calls or emails. CRB offers a complete and competitive benefit package designed to meet individual and family needs. If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.