Lan engineer vs technical support engineer

Differences between lan engineer and technical support engineer duties and responsibilities

Lan engineer example responsibilities.

• Manage VPN accounts using Nortel client.
• Manage enterprise level projects as a project manager using ITIL project management methodology.
• Customize, configure, troubleshoot, fix servers and workstations both remotely and onsite.
• Configure, deploy, and troubleshoot LAN infrastructure for Florida base offices and data center.
• Used DNS settings, server connections, DHCP, certificate usage, location files, ping, tracert and nslookup commands.
• Support users globally through SCCM.
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Technical support engineer example responsibilities.

• Manage a large complex network of computers including provisioning, configuration, and performance tuning.
• Achieve customer excellence by utilizing top tier VPN skills on ASA, IOS, and IOS XE platforms.
• Lead the deployment of the formal customer complaint tracking system within the NA CSE organization for capturing customer complaints.
• Achieve working knowledge of DMS 100 and Euro switches to post lines, links, and enable/disable calling features, i.e.
• Create service requests in CRM application to reflect report issues and manage customer expectations throughout escalation and/or resolution.
• Lead technical operations for an innovative workforce virtualization movement, including initial design and improvement of technical systems and processes.
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