Lan/wan engineer vs technical support engineer

Differences between lan/wan engineer and technical support engineer duties and responsibilities

Lan/wan engineer example responsibilities.

• Manage the VOIP issues with the users.
• Write program codes in Unix and scripts in others to automate systems backup.
• Manage blade server farm network, network monitoring servers, and wireless LAN network.
• Monitor, manage and resolve all data network circuit outages while working independently using VMware.
• Assign IP addresses, routers configuration, IOS upgrades, and manage circuit turn-up at the pops.
• Manage user accounts on AIX 3.2/HPUX 10.20/Winows NT 4.0/2000 and Novell Netware 5 in a production environment.
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Technical support engineer example responsibilities.

• Manage a large complex network of computers including provisioning, configuration, and performance tuning.
• Achieve customer excellence by utilizing top tier VPN skills on ASA, IOS, and IOS XE platforms.
• Lead the deployment of the formal customer complaint tracking system within the NA CSE organization for capturing customer complaints.
• Achieve working knowledge of DMS 100 and Euro switches to post lines, links, and enable/disable calling features, i.e.
• Create service requests in CRM application to reflect report issues and manage customer expectations throughout escalation and/or resolution.
• Lead technical operations for an innovative workforce virtualization movement, including initial design and improvement of technical systems and processes.
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