Customer Success Manager jobs at LaSalle Network

About the Role We're looking for an experienced Principal Customer Success Manager to lead strategic relationships and drive measurable outcomes across our enterprise customer base. This role blends executive engagement with hands-on ownership of implementation, adoption, retention, and advocacy across a global, multi-product portfolio. You'll partner closely across Sales, Product, Services, and Marketing to ensure customers realize continuous value from our solutions - leveraging data and AI insights to deliver proactive engagement and operational excellence. What You'll Do * Establish and maintain multi-level executive relationships, aligning customer objectives to outcomes and value * Lead strategic relationships and success planning for global enterprise customers. * Oversee the end-to-end customer lifecycle - from implementation to renewal and advocacy. Partner across Sales, Product, Professional Services, Marketing, Support and other internal teams to unify engagement and drive strategic initiatives. * Drive adoption, value realization, and measurable ROI for every customer. * Lead proactive risk management and ensure customer satisfaction and retention. Influence product and go-to-market strategy with customer insights. * Partner across functions to ensure seamless customer experience and governance. * Leverage AI-driven insights and data analytics to proactively manage risk, identify opportunities, and optimize customer experience Champion customer advocacy through reference programs, testimonials, and thought leadership initiatives About You You are a fit for the role of Principal Customer Success Manager if you have: * 10+ years in customer success, account management, or enterprise engagement in B2B SaaS or technology. * Deep domain expertise with proven success managing complex global customers in matrixed organizations with multi-product portfolios. * Demonstrated ability to balance strategic relationship management with operational execution. * Proven success driving adoption, retention, and expansion outcomes. * Strong executive communication and influence skills. * Proficiency in AI-enabled success platforms (e.g., Gainsight, Salesforce, Gong Copilot tools) and data-driven decision making. * Bachelor's degree required; MBA preferred. You'll Be Successful If You * Deliver consistent customer value and business growth through strategic thinking, operational discipline, and change leadership. * Balance strategy and execution - shaping customer vision and delivering results. * Build deep trust with executives and operational teams alike. * Champion customer outcomes that drive retention, growth, and advocacy. * Thrive in dynamic, cross-functional environments. * Embrace innovation, data, and AI to modernize the customer success experience. #LI-BS1 What's in it For You? * Flexibility & Work-Life Balance: Flex My Way is a set of supportive workplace policies designed to help manage personal and professional responsibilities, whether caring for family, giving back to the community, or finding time to refresh and reset. This builds upon our flexible work arrangements, including work from anywhere for up to 8 weeks per year, empowering employees to achieve a better work-life balance. * Career Development and Growth: By fostering a culture of continuous learning and skill development, we prepare our talent to tackle tomorrow's challenges and deliver real-world solutions. Our Grow My Way programming and skills-first approach ensures you have the tools and knowledge to grow, lead, and thrive in an AI-enabled future. * Industry Competitive Benefits: We offer comprehensive benefit plans to include flexible vacation, two company-wide Mental Health Days off, access to the Headspace app, retirement savings, tuition reimbursement, employee incentive programs, and resources for mental, physical, and financial wellbeing. * Culture: Globally recognized, award-winning reputation for inclusion and belonging, flexibility, work-life balance, and more. We live by our values: Obsess over our Customers, Compete to Win, Challenge (Y)our Thinking, Act Fast / Learn Fast, and Stronger Together. * Social Impact: Make an impact in your community with our Social Impact Institute. We offer employees two paid volunteer days off annually and opportunities to get involved with pro-bono consulting projects and Environmental, Social, and Governance (ESG) initiatives. * Making a Real-World Impact: We are one of the few companies globally that helps its customers pursue justice, truth, and transparency. Together, with the professionals and institutions we serve, we help uphold the rule of law, turn the wheels of commerce, catch bad actors, report the facts, and provide trusted, unbiased information to people all over the world. In the United States, Thomson Reuters offers a comprehensive benefits package to our employees. Our benefit package includes market competitive health, dental, vision, disability, and life insurance programs, as well as a competitive 401k plan with company match. In addition, Thomson Reuters offers market leading work life benefits with competitive vacation, sick and safe paid time off, paid holidays (including two company mental health days off), parental leave, sabbatical leave. These benefits meet or exceeds the requirements of paid time off in accordance with any applicable state or municipal laws. Finally, Thomson Reuters offers the following additional benefits: optional hospital, accident and sickness insurance paid 100% by the employee; optional life and AD&D insurance paid 100% by the employee; Flexible Spending and Health Savings Accounts; fitness reimbursement; access to Employee Assistance Program; Group Legal Identity Theft Protection benefit paid 100% by employee; access to 529 Plan; commuter benefits; Adoption & Surrogacy Assistance; Tuition Reimbursement; and access to Employee Stock Purchase Plan. Thomson Reuters complies with local laws that require upfront disclosure of the expected pay range for a position. The target total cash compensation range varies across locations. For any eligible US locations, unless otherwise noted, the target total cash compensation range for this role is $121,800 - $226,200. This is inclusive of both base pay and any target sales incentive. Pay is positioned within the range based on several factors including an individual's knowledge, skills and experience with consideration given to internal equity. Base pay and any target sales incentive are part of a comprehensive Total Reward program which also includes flexible and supportive benefits and other wellbeing programs. This job posting will close 12/27/2025. About Us Thomson Reuters informs the way forward by bringing together the trusted content and technology that people and organizations need to make the right decisions. We serve professionals across legal, tax, accounting, compliance, government, and media. Our products combine highly specialized software and insights to empower professionals with the data, intelligence, and solutions needed to make informed decisions, and to help institutions in their pursuit of justice, truth, and transparency. Reuters, part of Thomson Reuters, is a world leading provider of trusted journalism and news. We are powered by the talents of 26,000 employees across more than 70 countries, where everyone has a chance to contribute and grow professionally in flexible work environments. At a time when objectivity, accuracy, fairness, and transparency are under attack, we consider it our duty to pursue them. Sound exciting? Join us and help shape the industries that move society forward. As a global business, we rely on the unique backgrounds, perspectives, and experiences of all employees to deliver on our business goals. To ensure we can do that, we seek talented, qualified employees in all our operations around the world regardless of race, color, sex/gender, including pregnancy, gender identity and expression, national origin, religion, sexual orientation, disability, age, marital status, citizen status, veteran status, or any other protected classification under applicable law. Thomson Reuters is proud to be an Equal Employment Opportunity Employer providing a drug-free workplace. We also make reasonable accommodations for qualified individuals with disabilities and for sincerely held religious beliefs in accordance with applicable law. More information on requesting an accommodation here. Learn more on how to protect yourself from fraudulent job postings here. More information about Thomson Reuters can be found on thomsonreuters.com.

Thomson Reuters is transforming the legal industry with unmatched legal content, expertise, and innovative AI technology. Thomson Reuters acquired a leading AI startup, Casetext in 2023 and scaled up to become one of the leading AI solution providers to law firms and corporations. As part of our transformation, we are building a world-class Customer Success organization to ensure our customers achieve their goals and unlock the full value of our solutions. About the Role The Customer Success Manager will engage with customers to understand their business goals, develop tailored strategies and drive successful adoption of Thomson Reuters' legal AI solutions. The Customer Success Manager will typically focus on a portfolio of customers, actively prioritizing customers based on adoption, health and other key parameters. The Customer Success Manager will use a standard CSM playbook to proactively engage throughout the customer lifecycle to grow adoption and deliver value. In the role of Customer Success Manager, you will focus on: * Strategic Relationships: Engage regularly with senior executives to understand their goals and provide strategic guidance, acting as their trusted advisor throughout the customer journey. * Customer Success Plan: Jointly create success plans with customers to deliver value and outcomes from Thomson Reuters's legal AI solutions. * Transform Legal Workflows with AI: Collaborate with customers to identify their specific business challenges and design tailored workflows / use cases that deliver sustained value from Thomson Reuters' legal AI solutions. * Change Management: Partner with customers to help gain executive sponsorship, identify champions and define change management strategies to help transform the work of attorneys at law firms. * Drive Adoption: Partner with customers to ensure users are trained appropriately (leveraging TR customer education managers) and define mutual strategies to grow adoption of the TR Legal AI solutions. * Lead Executive Business Reviews: Capture value delivered to customers from TR Legal AI solutions, lead executive business reviews and develop the joint roadmap for success with customers. * Enhance Retention and Satisfaction: Proactively address customer needs, identify opportunities for expansion, and develop strategies to reduce churn and drive satisfaction. * Advocate for Customer Needs: Serve as the voice of the customer by sharing feedback with internal teams, including Product and Engineering, to influence future enhancements and features. About You You are a great fit for the role of Senior Customer Success Manager if you have the following: * Formal legal education (JD) or substantial experience working with legal technology, attorneys, or legal professionals. * Global and Large Law experience is highly preferred. * You have 5+ years of experience in Customer Success, Consulting with legal technology, Account Management, or a related role, with leading legal tech consulting organizations or SaaS firms. * Curiosity in technology/AI developments: Familiarity with legal technology or AI-driven platforms, with a willingness to stay ahead of advancements in legal tech. * Relationship Building: Strong interpersonal and communication skills, with a proven ability to build trusted relationships and act as a strategic advisor to customers. * Customer-Centric Mindset: A proactive, personable approach to problem-solving, with a focus on delivering measurable outcomes and ensuring customer satisfaction. * Collaboration: Experience working cross-functionally with Sales, Product, Marketing, and Support teams to achieve mutual goals and enhance the customer journey. #LI-BS1 What's in it For You? * Flexibility & Work-Life Balance: Flex My Way is a set of supportive workplace policies designed to help manage personal and professional responsibilities, whether caring for family, giving back to the community, or finding time to refresh and reset. This builds upon our flexible work arrangements, including work from anywhere for up to 8 weeks per year, empowering employees to achieve a better work-life balance. * Career Development and Growth: By fostering a culture of continuous learning and skill development, we prepare our talent to tackle tomorrow's challenges and deliver real-world solutions. Our Grow My Way programming and skills-first approach ensures you have the tools and knowledge to grow, lead, and thrive in an AI-enabled future. * Industry Competitive Benefits: We offer comprehensive benefit plans to include flexible vacation, two company-wide Mental Health Days off, access to the Headspace app, retirement savings, tuition reimbursement, employee incentive programs, and resources for mental, physical, and financial wellbeing. * Culture: Globally recognized, award-winning reputation for inclusion and belonging, flexibility, work-life balance, and more. We live by our values: Obsess over our Customers, Compete to Win, Challenge (Y)our Thinking, Act Fast / Learn Fast, and Stronger Together. * Social Impact: Make an impact in your community with our Social Impact Institute. We offer employees two paid volunteer days off annually and opportunities to get involved with pro-bono consulting projects and Environmental, Social, and Governance (ESG) initiatives. * Making a Real-World Impact: We are one of the few companies globally that helps its customers pursue justice, truth, and transparency. Together, with the professionals and institutions we serve, we help uphold the rule of law, turn the wheels of commerce, catch bad actors, report the facts, and provide trusted, unbiased information to people all over the world. In the United States, Thomson Reuters offers a comprehensive benefits package to our employees. Our benefit package includes market competitive health, dental, vision, disability, and life insurance programs, as well as a competitive 401k plan with company match. In addition, Thomson Reuters offers market leading work life benefits with competitive vacation, sick and safe paid time off, paid holidays (including two company mental health days off), parental leave, sabbatical leave. These benefits meet or exceeds the requirements of paid time off in accordance with any applicable state or municipal laws. Finally, Thomson Reuters offers the following additional benefits: optional hospital, accident and sickness insurance paid 100% by the employee; optional life and AD&D insurance paid 100% by the employee; Flexible Spending and Health Savings Accounts; fitness reimbursement; access to Employee Assistance Program; Group Legal Identity Theft Protection benefit paid 100% by employee; access to 529 Plan; commuter benefits; Adoption & Surrogacy Assistance; Tuition Reimbursement; and access to Employee Stock Purchase Plan. Thomson Reuters complies with local laws that require upfront disclosure of the expected pay range for a position. The target total cash compensation range varies across locations. For any eligible US locations, unless otherwise noted, the target total cash compensation range for this role is $91,000 - $169,000. This is inclusive of both base pay and any target sales incentive. Pay is positioned within the range based on several factors including an individual's knowledge, skills and experience with consideration given to internal equity. Base pay and any target sales incentive are part of a comprehensive Total Reward program which also includes flexible and supportive benefits and other wellbeing programs. This job posting will close 12/04/2025. About Us Thomson Reuters informs the way forward by bringing together the trusted content and technology that people and organizations need to make the right decisions. We serve professionals across legal, tax, accounting, compliance, government, and media. Our products combine highly specialized software and insights to empower professionals with the data, intelligence, and solutions needed to make informed decisions, and to help institutions in their pursuit of justice, truth, and transparency. Reuters, part of Thomson Reuters, is a world leading provider of trusted journalism and news. We are powered by the talents of 26,000 employees across more than 70 countries, where everyone has a chance to contribute and grow professionally in flexible work environments. At a time when objectivity, accuracy, fairness, and transparency are under attack, we consider it our duty to pursue them. Sound exciting? Join us and help shape the industries that move society forward. As a global business, we rely on the unique backgrounds, perspectives, and experiences of all employees to deliver on our business goals. To ensure we can do that, we seek talented, qualified employees in all our operations around the world regardless of race, color, sex/gender, including pregnancy, gender identity and expression, national origin, religion, sexual orientation, disability, age, marital status, citizen status, veteran status, or any other protected classification under applicable law. Thomson Reuters is proud to be an Equal Employment Opportunity Employer providing a drug-free workplace. We also make reasonable accommodations for qualified individuals with disabilities and for sincerely held religious beliefs in accordance with applicable law. More information on requesting an accommodation here. Learn more on how to protect yourself from fraudulent job postings here. More information about Thomson Reuters can be found on thomsonreuters.com.

As a Customer Success Manager, you will own the post-sale relationship for a portfolio of customers, ensuring they achieve measurable value and remain engaged throughout their lifecycle. You'll drive product adoption, monitor customer health, and proactively mitigate churn risks. This role requires strong collaboration with internal teams to support renewals, identify upsell opportunities, and deliver a seamless customer experience. About the Role In the role of Customer Success Manager, you will: Manage post-sale relationships for a portfolio of accounts. Drive product adoption, usage, and customer satisfaction. Monitor customer health and address risks before they escalate. Collaborate with Account Specialists on renewals and upsell opportunities. Conduct regular check-ins and business reviews to align on goals and outcomes. Leverage data and insights to prioritize outreach and inform engagement strategies. Maintain CRM and Customer Success tools for visibility and accountability. Contribute to process improvements and internal initiatives that enhance the CS function. Success Metrics: Qualified Lead Generation: High-quality leads passed to Sales from customer engagements. Customer Health Score: Composite score reflecting engagement, product usage, and satisfaction. Utilization: Rate of product usage and adoption within assigned accounts. About You The best Customer Success Managers are trusted advisors and strategic partners to their customers. You thrive in dynamic environments, balancing proactive engagement with data-driven decision-making. You are naturally curious, empathetic, and passionate about helping customers succeed. What Makes You Stand Out: Relationship Builder: You excel at creating strong, long-term partnerships and can influence at all levels. Customer Advocate: You put the customer at the center of every decision and are committed to delivering measurable value. Strategic Thinker: You see the big picture and can align customer goals with business outcomes. Data-Driven: You use insights and metrics to guide decisions and prioritize actions effectively. Collaborative Leader: You work seamlessly across teams and mentor others to elevate the Customer Success function. Adaptable & Proactive: You anticipate challenges, act quickly, and continuously seek ways to improve processes and outcomes. Qualifications: Bachelor's degree in Business, Marketing, Communication, or related field (or equivalent experience). 3-5 years in Customer Success, Account Management, or similar role within a SaaS company. Skills & Attributes: Strong relationship-building and communication skills. Customer-centric mindset with a focus on delivering value. Ability to manage a portfolio of accounts with varying needs. Proficiency in CRM and Customer Success platforms. Organized, proactive, and comfortable working cross-functionally. #LI-BS1 What's in it For You? Hybrid Work Model: We've adopted a flexible hybrid working environment (2-3 days a week in the office depending on the role) for our office-based roles while delivering a seamless experience that is digitally and physically connected. Flexibility & Work-Life Balance: Flex My Way is a set of supportive workplace policies designed to help manage personal and professional responsibilities, whether caring for family, giving back to the community, or finding time to refresh and reset. This builds upon our flexible work arrangements, including work from anywhere for up to 8 weeks per year, empowering employees to achieve a better work-life balance. Career Development and Growth: By fostering a culture of continuous learning and skill development, we prepare our talent to tackle tomorrow's challenges and deliver real-world solutions. Our Grow My Way programming and skills-first approach ensures you have the tools and knowledge to grow, lead, and thrive in an AI-enabled future. Industry Competitive Benefits: We offer comprehensive benefit plans to include flexible vacation, two company-wide Mental Health Days off, access to the Headspace app, retirement savings, tuition reimbursement, employee incentive programs, and resources for mental, physical, and financial wellbeing. Culture: Globally recognized, award-winning reputation for inclusion and belonging, flexibility, work-life balance, and more. We live by our values: Obsess over our Customers, Compete to Win, Challenge (Y)our Thinking, Act Fast / Learn Fast, and Stronger Together. Social Impact: Make an impact in your community with our Social Impact Institute. We offer employees two paid volunteer days off annually and opportunities to get involved with pro-bono consulting projects and Environmental, Social, and Governance (ESG) initiatives. Making a Real-World Impact: We are one of the few companies globally that helps its customers pursue justice, truth, and transparency. Together, with the professionals and institutions we serve, we help uphold the rule of law, turn the wheels of commerce, catch bad actors, report the facts, and provide trusted, unbiased information to people all over the world. In the United States, Thomson Reuters offers a comprehensive benefits package to our employees. Our benefit package includes market competitive health, dental, vision, disability, and life insurance programs, as well as a competitive 401k plan with company match. In addition, Thomson Reuters offers market leading work life benefits with competitive vacation, sick and safe paid time off, paid holidays (including two company mental health days off), parental leave, sabbatical leave. These benefits meet or exceeds the requirements of paid time off in accordance with any applicable state or municipal laws. Finally, Thomson Reuters offers the following additional benefits: optional hospital, accident and sickness insurance paid 100% by the employee; optional life and AD&D insurance paid 100% by the employee; Flexible Spending and Health Savings Accounts; fitness reimbursement; access to Employee Assistance Program; Group Legal Identity Theft Protection benefit paid 100% by employee; access to 529 Plan; commuter benefits; Adoption & Surrogacy Assistance; Tuition Reimbursement; and access to Employee Stock Purchase Plan.Thomson Reuters complies with local laws that require upfront disclosure of the expected pay range for a position. The target total cash compensation range varies across locations. For any eligible US locations, unless otherwise noted, the target total cash compensation range for this role is $91,000 - $169,000. This is inclusive of both base pay and any target sales incentive. Pay is positioned within the range based on several factors including an individual's knowledge, skills and experience with consideration given to internal equity. Base pay and any target sales incentive are part of a comprehensive Total Reward program which also includes flexible and supportive benefits and other wellbeing programs. About Us Thomson Reuters informs the way forward by bringing together the trusted content and technology that people and organizations need to make the right decisions. We serve professionals across legal, tax, accounting, compliance, government, and media. Our products combine highly specialized software and insights to empower professionals with the data, intelligence, and solutions needed to make informed decisions, and to help institutions in their pursuit of justice, truth, and transparency. Reuters, part of Thomson Reuters, is a world leading provider of trusted journalism and news. We are powered by the talents of 26,000 employees across more than 70 countries, where everyone has a chance to contribute and grow professionally in flexible work environments. At a time when objectivity, accuracy, fairness, and transparency are under attack, we consider it our duty to pursue them. Sound exciting? Join us and help shape the industries that move society forward. As a global business, we rely on the unique backgrounds, perspectives, and experiences of all employees to deliver on our business goals. To ensure we can do that, we seek talented, qualified employees in all our operations around the world regardless of race, color, sex/gender, including pregnancy, gender identity and expression, national origin, religion, sexual orientation, disability, age, marital status, citizen status, veteran status, or any other protected classification under applicable law. Thomson Reuters is proud to be an Equal Employment Opportunity Employer providing a drug-free workplace. Thomson Reuters makes reasonable accommodations for applicants with disabilities, including veterans with disabilities, and for sincerely held religious beliefs in accordance with applicable law. If you reside in the United States and require an accommodation in the recruiting process, you may contact our Human Resources Department at **********************************. Disability accommodations in the recruiting process may include things like a sign language interpreter, making interview rooms accessible, providing assistive technology, or other relevant accommodations. Please note this email is not intended for general recruitment questions and we will promptly respond to inquiries regarding accommodations. More information on requesting an accommodation here. Learn more on how to protect yourself from fraudulent job postings here. More information about Thomson Reuters can be found on thomsonreuters.com.

Position: Senior Manager, Customer SuccessReports To: Director, Customer Success Location: Chicago Job Overview The Senior Customer Success Manager is responsible for helping customers obtain the most value from Reveal's software platform. As a member of Reveal's Customer Success team, you will build relationships, understand customer objectives and challenges, determine, and mitigate customer risk, and identify product adoption and upsell opportunities. The ideal candidate has strong business acumen and empathy to place oneself in a “customer's shoes,” as well as demonstrated success within the eDiscovery or data forensics industries. Strong organization and time management skills are required to proactively manage and drive product adoption. Success criteria within the role will be tied to an ability to be a trusted customer partner who can effectively identify and mitigate account risk and rally all levels of Reveal management to retain and ultimately increase our customers' usage of all Reveal products. From your seat in our beautiful new office in downtown Chicago, you will have access to many teammates to help respond to customers timely. Our office is in the heart of the loop with very convenient access to all major public transportation lines. This is a hybrid role (4 days in office, and 1 day work from home). Responsibilities & Duties Work closely with customers to ensure successful onboarding onto the Reveal platform. Ability to multi-task and proactively manage the needs of multiple accounts. Communicate effectively with all levels of a customer's management team, instilling a sense of confidence in Reveal's ability to resolve application issues. Understand customer health and proactively mitigate renewal risk. Manage and drive customer escalations to completion. Hold Quarterly Business Reviews with customers to discuss the relationship and gauge satisfaction. Identify upsell opportunities to add revenue and employ strategies to drive additional product usage. Track and report usage metrics and identify trends, risks, and opportunities. Provide feature walkthroughs for the latest product releases. Collaborate with internal teams to address customer challenges. Establish and provide eDiscovery strategies and best practices using the Reveal platform. Build and cultivate strong customer relationships. Serve as the voice of the customer internally to influence the product roadmap and to ensure features meet customer needs. Characteristics Driven, collaborative individual who is a team player. Excellent organization and time management skills to handle multiple, competing demands. Ability to quickly learn and understand technology. Problem solver with strong attention to detail. Excellent written and oral communication skills to manage expectations Education & Experience Bachelor's in technology (computer science, IT, etc.) or legal field (Paralegal, JD). 5+ years' experience in account management or consulting within eDiscovery, data forensics, or legal industry. Reveal, Brainspace, ACEDS, or other eDiscovery certification(s). Proven track record in Sales, Customer Success, or Support in Legal and/or eDiscovery technology. Prior experience in collaborating with and building strong relationships with customers. Project Management experience and/or PMP certification preferred. Benefits and Perks including but not limited to: 401k match program Comprehensive health benefits (Medical, Dental, Vision, and HSA/FSA) Group Term Life Insurance and Voluntary Life Insurance option Paid holidays Paid vacation, sick, and personal days FSA dependent care benefit Childbirth recovery and bonding leave policies Short and long-term disability benefits Access to onsite gym and recreational area at our Chicago office Friendly, collaborative, in-office work environment with ample opportunity for professional development. For Illinois-based roles, the budgeted annual salary range is $108,800 to $128,000. This role includes a variable compensation component up to 15% of base salary. Compensation for this role will depend on a number of factors, including a candidate's qualifications, skills, competencies, and experience and may fall outside of the range shown. Reveal offers a competitive total rewards package, which includes the Benefits and Perks set forth above. This reflects the present requirements of the position. As duties and responsibilities change and develop, the will be reviewed and subject to amendment. Hiring Policy This reflects the present requirements of the position. As duties and responsibilities change and develop, the job description will be reviewed and subject to amendment. Reveal is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. Reveal does not discriminate in employment on the basis of race, color, religion, sex (including pregnancy and gender identity), national origin, political affiliation, sexual orientation, marital status, disability, genetic information, age, membership in an employee organization, retaliation, parental status, military service, or other non-merit factor. Reveal considers candidates with existing visas but does not sponsor new visa applications.

About Us Work a four-day week from anywhere for a company where people genuinely believe in what they do. Wonderlic leads the way in fair, predictive science to create a world where everyone finds and thrives in their best job-and that starts with you. We expertly combine our science-based assessment expertise with I-O psychology, machine learning, and artificial intelligence to deliver evidence-based insights that empower smarter employment decisions. Our simple, intuitive assessment tools help sophisticated HR teams identify top applicants, predict on-the-job performance, and ensure our own team is engaged and equipped to do their best work. Wonderlic has always championed progressive, sustainable approaches that allow people to excel professionally while living balanced, fulfilling lives. Here are some of the ways we do that: Work from anywhere in the United States Four-day work week Generous PTO plus a paid company shutdown from 12/24 to 1/1 Benefits include medical, dental, vision, 401k with matching, paid new parent leave What Sets Us Apart: Scientific Precision: We apply rigorous scientific methodologies to develop assessments that accurately gauge individuals' potential and fit within various organizational contexts. Innovation: Our dedication to continuous improvement drives us to explore cutting-edge techniques and technologies, ensuring our assessments remain at the forefront of talent assessment. Impactful Solutions: By integrating I-O Psychology principles into our processes, we deliver solutions that not only meet the immediate hiring needs of organizations but also contribute to long-term success and retention. Overview: Wonderlic is always on the lookout for a dynamic and commercially oriented Strategic Customer Success Manager (CSM) with deep expertise in the HR technology space. At Wonderlic, we're on a mission to revolutionize the talent solutions space with our leading products, Wonderlic Select and Wonderlic Develop. This pivotal role is not just about maintaining client relationships-it's about driving revenue growth through renewals and expansion, while developing successful long-term partnerships, ensuring our clients derive maximum value from our offerings. Note: We hire for this position regularly as our team continues to grow. While we may not have an immediate opening today, we are always looking for strong candidates and review applications on an ongoing basis. Your Impact: As a Strategic Customer Success Manager, your primary goal will be to drive revenue growth by ensuring customer satisfaction and loyalty. You will leverage your sales acumen and HR tech expertise to manage a diverse portfolio of existing customers, building strong relationships and acting as a trusted advisor. Your ability to navigate complex client needs and align our products with their strategic goals will be crucial in achieving renewals and expansion. What You'll Do: Drive Growth and Retention: Proactively identify opportunities within your existing customer base to drive renewals and expansion, meeting and exceeding revenue targets. Cultivate strong client relationships through strategic conversations that align Wonderlic's solutions with the client's business objectives. Customer Engagement: Serve as the primary point of contact for customers, representing their voice to internal teams, and ensuring smooth transitions between Sales and Customer Success. Conduct business reviews to assess and ensure the value realization of our products and develop tailored action plans to address any issues. Renewal and Expansion Cycle Management: Manage and drive opportunities through the sales cycle, from identifying needs to closing renewals and expansions. Use customer health monitoring tools to identify and mitigate risks, ensuring a proactive approach to customer success. Product and Market Expertise: Develop and maintain deep knowledge of new and existing product offerings, industry trends, and competitive conditions to provide strategic insights and recommendations. Introduce new products and features to customers, ensuring they are fully informed of their value and benefits. Customer Advocacy and Feedback: Function as a customer advocate within the company, streamlining the customer experience to prevent turnover. Create feedback loops between customers and product teams to identify and remove barriers to customer adoption. What We're Looking For: Proven Success: Recognized for exceptional commercial achievements and consistently exceeding targets - especially in formalized recognition programs. Consistent Excellence: A strong track record of meeting and surpassing expectations. Stability and Growth: Demonstrated ability to achieve long-term success and growth within previous roles. HR Tech Expertise: Extensive experience in B2B SaaS Customer Success, ideally with HR technology solutions (Recruiting, HCM, LMS, etc.). Industry Knowledge: Deep understanding of the challenges faced by HR, Recruiting, and Employee Development leaders. Leadership: Recognized subject matter expert with experience coaching or mentoring others. Curiosity and Creativity: Naturally curious and creative in your approach to solving problems. Qualifications: 5+ years of SaaS Customer Success or Account Management experience, ideally in HR technology solutions (Recruiting, HCM, LMS, etc.). Proven track record of managing a portfolio of accounts, securing renewals, and driving revenue growth through cross-sell and upsell opportunities. Strong sales acumen, with excellent communication, negotiation, and relationship-building skills with HR and L&D decision-makers. Analytical skills and the ability to leverage data to guide client conversations and uncover opportunities. Proactive and collaborative mindset, with the flexibility to thrive in a fast-paced environment. Target Total Compensation: This position offers OTE of $110,000 to $140,000, split between a base and variable compensation. Our Policy Affirmative Action Plan/Equal Employer Opportunity (AAP/EEO) Statement: Research suggests that both the confidence gap and imposter syndrome can make members of some groups (including women, members of the LGBTQIA+ and BIPOC communities, and candidates of less traditional age, education, or background) less likely to apply for jobs when they don't meet 100% of the qualifications. At Wonderlic, we are in the business of identifying potential, and we encourage all interested candidates to apply. Wonderlic is proud to be an equal employment opportunity/affirmative action employer. Here, diversity is valued and celebrated, and this is what makes us such a successful team. Wonderlic does not discriminate in employment on the basis of race, color, religion, gender, gender identity, pregnancy status, national origin, sexual orientation, marital status, disability, genetic information, age, parental status, military/veteran status, or any other factor protected by law. In addition, we will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, perform essential job functions, and receive other benefits and privileges of employment. Please get in touch with us at ****************** to request an accommodation. Disclaimer: This job description is not designed to include a comprehensive list of duties and responsibilities that are required of the employee. Duties and responsibilities may change or be assigned at any time, with or without notice. #BI-Remote #LI-Remote

As an Associate Customer Success Manager, you will manage a the post-sale portfolio of smaller or lower-spend customers, ensuring they achieve measurable value and remain engaged throughout their lifecycle. You'll drive product adoption, monitor customer health, and proactively identify risks and opportunities. This role is ideal for someone who thrives in a fast-paced environment, enjoys building relationships, and is eager to grow within Customer Success. About the Role: In the role of Associate Customer Success Manager, you will: * Own post-sale relationships for a portfolio of smaller accounts. * Drive product adoption, usage, and satisfaction through proactive engagement. * Monitor customer health and usage trends to identify risks and opportunities. * Conduct regular check-ins and success reviews to ensure value realization. * Collaborate with internal teams to resolve issues and support renewals. * Maintain CRM and Customer Success tools for visibility and accountability. * Contribute to scalable processes and content that enhance the CS function. Success Metrics: * Qualified Lead Generation: High-quality leads passed to Sales from customer engagements. * Utilization: Rate of product usage and adoption within assigned accounts. About You The best Customer Success Managers in this role are relationship-focused, detail-oriented, and passionate about helping customers succeed. You thrive on managing multiple priorities and enjoy creating positive experiences for every customer interaction. What Makes You Stand Out: * Relationship Builder: You connect easily with customers and foster trust through clear communication. * Customer Advocate: You prioritize customer goals and work tirelessly to deliver value. * Organized & Efficient: You manage a high-volume book of business without sacrificing quality. * Curious & Growth-Oriented: You seek opportunities to learn, improve processes, and expand your skills. * Collaborative Partner: You work seamlessly with internal teams to resolve issues and create a unified customer experience. * Data-Informed: You use insights to guide engagement strategies and prioritize actions effectively. Qualifications: * Bachelor's degree in Business, Marketing, Communication, or related field (or equivalent experience). * 1-3 years in Customer Success, Account Management, or similar role within a SaaS company. * Proficiency in CRM and Customer Success platforms; eagerness to learn and grow. #LI-BS1 What's in it For You? * Flexibility & Work-Life Balance: Flex My Way is a set of supportive workplace policies designed to help manage personal and professional responsibilities, whether caring for family, giving back to the community, or finding time to refresh and reset. This builds upon our commitment of empowering employees to achieve a better work-life balance. * Career Development and Growth: By fostering a culture of continuous learning and skill development, we prepare our talent to tackle tomorrow's challenges and deliver real-world solutions. Our Grow My Way programming and skills-first approach ensures you have the tools and knowledge to grow, lead, and thrive in an AI-enabled future. * Industry Competitive Benefits: We offer comprehensive benefit plans to include paid leave, two company-wide Mental Health Days off, access to the Headspace app, retirement savings, tuition reimbursement, employee incentive programs, and resources for mental, physical, and financial wellbeing. * Culture: Globally recognized, award-winning reputation for inclusion and belonging, flexibility, work-life balance, and more. We live by our values: Obsess over our Customers, Compete to Win, Challenge (Y)our Thinking, Act Fast / Learn Fast, and Stronger Together. * Social Impact: Make an impact in your community with our Social Impact Institute. We offer employees two paid volunteer days off annually and opportunities to get involved with pro-bono consulting projects and Environmental, Social, and Governance (ESG) initiatives. * Making a Real-World Impact: We are one of the few companies globally that helps its customers pursue justice, truth, and transparency. Together, with the professionals and institutions we serve, we help uphold the rule of law, turn the wheels of commerce, catch bad actors, report the facts, and provide trusted, unbiased information to people all over the world. In the United States, Thomson Reuters offers a comprehensive benefits package to our employees. Our benefit package includes market competitive health, dental, vision, disability, and life insurance programs, as well as a competitive 401k plan with company match. In addition, Thomson Reuters offers market leading work life benefits with competitive vacation, sick and safe paid time off, paid holidays (including two company mental health days off), parental leave, sabbatical leave. These benefits meet or exceeds the requirements of paid time off in accordance with any applicable state or municipal laws. Finally, Thomson Reuters offers the following additional benefits: optional hospital, accident and sickness insurance paid 100% by the employee; optional life and AD&D insurance paid 100% by the employee; Flexible Spending and Health Savings Accounts; fitness reimbursement; access to Employee Assistance Program; Group Legal Identity Theft Protection benefit paid 100% by employee; access to 529 Plan; commuter benefits; Adoption & Surrogacy Assistance; Tuition Reimbursement; and access to Employee Stock Purchase Plan. Thomson Reuters complies with local laws that require upfront disclosure of the expected pay range for a position. The target total cash compensation range varies across locations. For any eligible US locations, unless otherwise noted, the target total cash compensation range for this role is $70,000 - $130,000. This is inclusive of both base pay and any target sales incentive. Pay is positioned within the range based on several factors including an individual's knowledge, skills and experience with consideration given to internal equity. Base pay and any target sales incentive are part of a comprehensive Total Reward program which also includes flexible and supportive benefits and other wellbeing programs. About Us Thomson Reuters informs the way forward by bringing together the trusted content and technology that people and organizations need to make the right decisions. We serve professionals across legal, tax, accounting, compliance, government, and media. Our products combine highly specialized software and insights to empower professionals with the data, intelligence, and solutions needed to make informed decisions, and to help institutions in their pursuit of justice, truth, and transparency. Reuters, part of Thomson Reuters, is a world leading provider of trusted journalism and news. We are powered by the talents of 26,000 employees across more than 70 countries, where everyone has a chance to contribute and grow professionally in flexible work environments. At a time when objectivity, accuracy, fairness, and transparency are under attack, we consider it our duty to pursue them. Sound exciting? Join us and help shape the industries that move society forward. As a global business, we rely on the unique backgrounds, perspectives, and experiences of all employees to deliver on our business goals. To ensure we can do that, we seek talented, qualified employees in all our operations around the world regardless of race, color, sex/gender, including pregnancy, gender identity and expression, national origin, religion, sexual orientation, disability, age, marital status, citizen status, veteran status, or any other protected classification under applicable law. Thomson Reuters is proud to be an Equal Employment Opportunity Employer providing a drug-free workplace. Thomson Reuters makes reasonable accommodations for applicants with disabilities, including veterans with disabilities, and for sincerely held religious beliefs in accordance with applicable law. If you reside in the United States and require an accommodation in the recruiting process, you may contact our Human Resources Department at **********************************. Disability accommodations in the recruiting process may include things like a sign language interpreter, making interview rooms accessible, providing assistive technology, or other relevant accommodations. Please note this email is not intended for general recruitment questions and we will promptly respond to inquiries regarding accommodations. More information on requesting an accommodation here. Learn more on how to protect yourself from fraudulent job postings here. More information about Thomson Reuters can be found on thomsonreuters.com.

As an Associate Customer Success Manager, you will manage a the post-sale portfolio of smaller or lower-spend customers, ensuring they achieve measurable value and remain engaged throughout their lifecycle. You'll drive product adoption, monitor customer health, and proactively identify risks and opportunities. This role is ideal for someone who thrives in a fast-paced environment, enjoys building relationships, and is eager to grow within Customer Success. About the Role: In the role of Associate Customer Success Manager, you will: Own post-sale relationships for a portfolio of smaller accounts. Drive product adoption, usage, and satisfaction through proactive engagement. Monitor customer health and usage trends to identify risks and opportunities. Conduct regular check-ins and success reviews to ensure value realization. Collaborate with internal teams to resolve issues and support renewals. Maintain CRM and Customer Success tools for visibility and accountability. Contribute to scalable processes and content that enhance the CS function. Success Metrics: Qualified Lead Generation: High-quality leads passed to Sales from customer engagements. Utilization: Rate of product usage and adoption within assigned accounts. About You The best Customer Success Managers in this role are relationship-focused, detail-oriented, and passionate about helping customers succeed. You thrive on managing multiple priorities and enjoy creating positive experiences for every customer interaction. What Makes You Stand Out: Relationship Builder: You connect easily with customers and foster trust through clear communication. Customer Advocate: You prioritize customer goals and work tirelessly to deliver value. Organized & Efficient: You manage a high-volume book of business without sacrificing quality. Curious & Growth-Oriented: You seek opportunities to learn, improve processes, and expand your skills. Collaborative Partner: You work seamlessly with internal teams to resolve issues and create a unified customer experience. Data-Informed: You use insights to guide engagement strategies and prioritize actions effectively. Qualifications: Bachelor's degree in Business, Marketing, Communication, or related field (or equivalent experience). 1-3 years in Customer Success, Account Management, or similar role within a SaaS company. Proficiency in CRM and Customer Success platforms; eagerness to learn and grow. #LI-BS1 What's in it For You? Flexibility & Work-Life Balance: Flex My Way is a set of supportive workplace policies designed to help manage personal and professional responsibilities, whether caring for family, giving back to the community, or finding time to refresh and reset. This builds upon our commitment of empowering employees to achieve a better work-life balance. Career Development and Growth: By fostering a culture of continuous learning and skill development, we prepare our talent to tackle tomorrow's challenges and deliver real-world solutions. Our Grow My Way programming and skills-first approach ensures you have the tools and knowledge to grow, lead, and thrive in an AI-enabled future. Industry Competitive Benefits: We offer comprehensive benefit plans to include paid leave, two company-wide Mental Health Days off, access to the Headspace app, retirement savings, tuition reimbursement, employee incentive programs, and resources for mental, physical, and financial wellbeing. Culture: Globally recognized, award-winning reputation for inclusion and belonging, flexibility, work-life balance, and more. We live by our values: Obsess over our Customers, Compete to Win, Challenge (Y)our Thinking, Act Fast / Learn Fast, and Stronger Together. Social Impact: Make an impact in your community with our Social Impact Institute. We offer employees two paid volunteer days off annually and opportunities to get involved with pro-bono consulting projects and Environmental, Social, and Governance (ESG) initiatives. Making a Real-World Impact: We are one of the few companies globally that helps its customers pursue justice, truth, and transparency. Together, with the professionals and institutions we serve, we help uphold the rule of law, turn the wheels of commerce, catch bad actors, report the facts, and provide trusted, unbiased information to people all over the world. In the United States, Thomson Reuters offers a comprehensive benefits package to our employees. Our benefit package includes market competitive health, dental, vision, disability, and life insurance programs, as well as a competitive 401k plan with company match. In addition, Thomson Reuters offers market leading work life benefits with competitive vacation, sick and safe paid time off, paid holidays (including two company mental health days off), parental leave, sabbatical leave. These benefits meet or exceeds the requirements of paid time off in accordance with any applicable state or municipal laws. Finally, Thomson Reuters offers the following additional benefits: optional hospital, accident and sickness insurance paid 100% by the employee; optional life and AD&D insurance paid 100% by the employee; Flexible Spending and Health Savings Accounts; fitness reimbursement; access to Employee Assistance Program; Group Legal Identity Theft Protection benefit paid 100% by employee; access to 529 Plan; commuter benefits; Adoption & Surrogacy Assistance; Tuition Reimbursement; and access to Employee Stock Purchase Plan.Thomson Reuters complies with local laws that require upfront disclosure of the expected pay range for a position. The target total cash compensation range varies across locations. For any eligible US locations, unless otherwise noted, the target total cash compensation range for this role is $70,000 - $130,000. This is inclusive of both base pay and any target sales incentive. Pay is positioned within the range based on several factors including an individual's knowledge, skills and experience with consideration given to internal equity. Base pay and any target sales incentive are part of a comprehensive Total Reward program which also includes flexible and supportive benefits and other wellbeing programs. About Us Thomson Reuters informs the way forward by bringing together the trusted content and technology that people and organizations need to make the right decisions. We serve professionals across legal, tax, accounting, compliance, government, and media. Our products combine highly specialized software and insights to empower professionals with the data, intelligence, and solutions needed to make informed decisions, and to help institutions in their pursuit of justice, truth, and transparency. Reuters, part of Thomson Reuters, is a world leading provider of trusted journalism and news. We are powered by the talents of 26,000 employees across more than 70 countries, where everyone has a chance to contribute and grow professionally in flexible work environments. At a time when objectivity, accuracy, fairness, and transparency are under attack, we consider it our duty to pursue them. Sound exciting? Join us and help shape the industries that move society forward. As a global business, we rely on the unique backgrounds, perspectives, and experiences of all employees to deliver on our business goals. To ensure we can do that, we seek talented, qualified employees in all our operations around the world regardless of race, color, sex/gender, including pregnancy, gender identity and expression, national origin, religion, sexual orientation, disability, age, marital status, citizen status, veteran status, or any other protected classification under applicable law. Thomson Reuters is proud to be an Equal Employment Opportunity Employer providing a drug-free workplace. Thomson Reuters makes reasonable accommodations for applicants with disabilities, including veterans with disabilities, and for sincerely held religious beliefs in accordance with applicable law. If you reside in the United States and require an accommodation in the recruiting process, you may contact our Human Resources Department at **********************************. Disability accommodations in the recruiting process may include things like a sign language interpreter, making interview rooms accessible, providing assistive technology, or other relevant accommodations. Please note this email is not intended for general recruitment questions and we will promptly respond to inquiries regarding accommodations. More information on requesting an accommodation here. Learn more on how to protect yourself from fraudulent job postings here. More information about Thomson Reuters can be found on thomsonreuters.com.

As an Associate Customer Success Manager, you will manage a the post-sale portfolio of smaller or lower-spend customers, ensuring they achieve measurable value and remain engaged throughout their lifecycle. You'll drive product adoption, monitor customer health, and proactively identify risks and opportunities. This role is ideal for someone who thrives in a fast-paced environment, enjoys building relationships, and is eager to grow within Customer Success. About the Role: In the role of Associate Customer Success Manager, you will: Own post-sale relationships for a portfolio of smaller accounts. Drive product adoption, usage, and satisfaction through proactive engagement. Monitor customer health and usage trends to identify risks and opportunities. Conduct regular check-ins and success reviews to ensure value realization. Collaborate with internal teams to resolve issues and support renewals. Maintain CRM and Customer Success tools for visibility and accountability. Contribute to scalable processes and content that enhance the CS function. Success Metrics: Qualified Lead Generation: High-quality leads passed to Sales from customer engagements. Utilization: Rate of product usage and adoption within assigned accounts. About You The best Customer Success Managers in this role are relationship-focused, detail-oriented, and passionate about helping customers succeed. You thrive on managing multiple priorities and enjoy creating positive experiences for every customer interaction. What Makes You Stand Out: Relationship Builder: You connect easily with customers and foster trust through clear communication. Customer Advocate: You prioritize customer goals and work tirelessly to deliver value. Organized & Efficient: You manage a high-volume book of business without sacrificing quality. Curious & Growth-Oriented: You seek opportunities to learn, improve processes, and expand your skills. Collaborative Partner: You work seamlessly with internal teams to resolve issues and create a unified customer experience. Data-Informed: You use insights to guide engagement strategies and prioritize actions effectively. Qualifications: Bachelor's degree in Business, Marketing, Communication, or related field (or equivalent experience). 1-3 years in Customer Success, Account Management, or similar role within a SaaS company. Proficiency in CRM and Customer Success platforms; eagerness to learn and grow. #LI-BS1 What's in it For You? Flexibility & Work-Life Balance: Flex My Way is a set of supportive workplace policies designed to help manage personal and professional responsibilities, whether caring for family, giving back to the community, or finding time to refresh and reset. This builds upon our commitment of empowering employees to achieve a better work-life balance. Career Development and Growth: By fostering a culture of continuous learning and skill development, we prepare our talent to tackle tomorrow's challenges and deliver real-world solutions. Our Grow My Way programming and skills-first approach ensures you have the tools and knowledge to grow, lead, and thrive in an AI-enabled future. Industry Competitive Benefits: We offer comprehensive benefit plans to include paid leave, two company-wide Mental Health Days off, access to the Headspace app, retirement savings, tuition reimbursement, employee incentive programs, and resources for mental, physical, and financial wellbeing. Culture: Globally recognized, award-winning reputation for inclusion and belonging, flexibility, work-life balance, and more. We live by our values: Obsess over our Customers, Compete to Win, Challenge (Y)our Thinking, Act Fast / Learn Fast, and Stronger Together. Social Impact: Make an impact in your community with our Social Impact Institute. We offer employees two paid volunteer days off annually and opportunities to get involved with pro-bono consulting projects and Environmental, Social, and Governance (ESG) initiatives. Making a Real-World Impact: We are one of the few companies globally that helps its customers pursue justice, truth, and transparency. Together, with the professionals and institutions we serve, we help uphold the rule of law, turn the wheels of commerce, catch bad actors, report the facts, and provide trusted, unbiased information to people all over the world. In the United States, Thomson Reuters offers a comprehensive benefits package to our employees. Our benefit package includes market competitive health, dental, vision, disability, and life insurance programs, as well as a competitive 401k plan with company match. In addition, Thomson Reuters offers market leading work life benefits with competitive vacation, sick and safe paid time off, paid holidays (including two company mental health days off), parental leave, sabbatical leave. These benefits meet or exceeds the requirements of paid time off in accordance with any applicable state or municipal laws. Finally, Thomson Reuters offers the following additional benefits: optional hospital, accident and sickness insurance paid 100% by the employee; optional life and AD&D insurance paid 100% by the employee; Flexible Spending and Health Savings Accounts; fitness reimbursement; access to Employee Assistance Program; Group Legal Identity Theft Protection benefit paid 100% by employee; access to 529 Plan; commuter benefits; Adoption & Surrogacy Assistance; Tuition Reimbursement; and access to Employee Stock Purchase Plan.Thomson Reuters complies with local laws that require upfront disclosure of the expected pay range for a position. The target total cash compensation range varies across locations. For any eligible US locations, unless otherwise noted, the target total cash compensation range for this role is $70,000 - $130,000. This is inclusive of both base pay and any target sales incentive. Pay is positioned within the range based on several factors including an individual's knowledge, skills and experience with consideration given to internal equity. Base pay and any target sales incentive are part of a comprehensive Total Reward program which also includes flexible and supportive benefits and other wellbeing programs. About Us Thomson Reuters informs the way forward by bringing together the trusted content and technology that people and organizations need to make the right decisions. We serve professionals across legal, tax, accounting, compliance, government, and media. Our products combine highly specialized software and insights to empower professionals with the data, intelligence, and solutions needed to make informed decisions, and to help institutions in their pursuit of justice, truth, and transparency. Reuters, part of Thomson Reuters, is a world leading provider of trusted journalism and news. We are powered by the talents of 26,000 employees across more than 70 countries, where everyone has a chance to contribute and grow professionally in flexible work environments. At a time when objectivity, accuracy, fairness, and transparency are under attack, we consider it our duty to pursue them. Sound exciting? Join us and help shape the industries that move society forward. As a global business, we rely on the unique backgrounds, perspectives, and experiences of all employees to deliver on our business goals. To ensure we can do that, we seek talented, qualified employees in all our operations around the world regardless of race, color, sex/gender, including pregnancy, gender identity and expression, national origin, religion, sexual orientation, disability, age, marital status, citizen status, veteran status, or any other protected classification under applicable law. Thomson Reuters is proud to be an Equal Employment Opportunity Employer providing a drug-free workplace. Thomson Reuters makes reasonable accommodations for applicants with disabilities, including veterans with disabilities, and for sincerely held religious beliefs in accordance with applicable law. If you reside in the United States and require an accommodation in the recruiting process, you may contact our Human Resources Department at **********************************. Disability accommodations in the recruiting process may include things like a sign language interpreter, making interview rooms accessible, providing assistive technology, or other relevant accommodations. Please note this email is not intended for general recruitment questions and we will promptly respond to inquiries regarding accommodations. More information on requesting an accommodation here. Learn more on how to protect yourself from fraudulent job postings here. More information about Thomson Reuters can be found on thomsonreuters.com.

We're looking for a Manager of Customer Success to lead a team of Customer Success Managers (CSMs) serving customers across our Indirect Tax and Direct Tax solutions (ONESOURCE). This leader will also directly hold and manage their own focused book of enterprise customers while managing and developing a team of Customer Success professionals. The ideal candidate is equally comfortable leading people and engaging with executives at our largest customers, setting direction for the team, modeling best-in-class customer success practices, and rolling up their sleeves to drive outcomes for their own accounts. About the Role In your capacity serving your individual book of business, you will: * Own a portfolio of enterprise and strategic customers across our Tax and Trade solutions. * Build and execute customer success plans (CSPs), lead executive business reviews (EBRs), and executive check-ins * Track product usage, time-to-value, and leading indicators to proactively manage customer health and escalate risk early. * Identify and drive expansion opportunities within your assigned portfolio, collaborating with Sales on strategy and execution. * Model best-in-class customer success practices In your capacity as the leader of a team of CSMs, you will: * Hire, coach, and hold CSMs accountable to develop and demonstrate strong skills in customer relationship management, problem-solving, and strategic account planning. * Set and monitor clear performance metrics tied to adoption, retention, expansion, and customer advocacy. * Ensure high-quality, consistent delivery of CSPs, EBRs, and proactive check-ins across the team. * Act as an escalation point for customer issues, working cross-functionally to resolve challenges and advocate for customer needs. * Partner closely with Sales, Product, Customer Support, Professional Services, Engineering, and Enablement to remove blockers and accelerate outcomes. * Use Gainsight, Salesforce, and related tooling to maintain accurate account data, health scores, and activity tracking for your team. * Lead by example and build a culture of customer focus, accountability, rigor, and continuous improvement within the team. Key Outcomes * Renewal and NRR goals met or exceeded for both your team and your own accounts. * Higher adoption and faster time-to-value across Tax (ONESOURCE) solutions. * Clear customer health visibility and strong plans for at-risk accounts. * Consistent delivery of CSPs, EBRs, and proactive engagement. * Expansion opportunities identified and executed across all portfolios. * Strong cross-functional collaboration and customer advocacy. About You You are a fit for the role of Manager, Customer Success if you have: * Experience mentoring, leading, or managing CSM teams (SaaS preferred); tax, trade, or ERP experience is a plus. * Passion for developing people and building high-performing teams; you lead with empathy, clarity, and accountability. * Proven record driving retention, adoption, and expansion with enterprise/strategic accounts while owning a book of business. * Hands-on experience with Gainsight and Salesforce (or similar CS/CRM tools); Gong or similar is a plus. * Familiarity with ONESOURCE, Pagero, or comparable tax/trade solutions, and understanding of SaaS/cloud delivery. * Strong executive presence with excellent communication and stakeholder management. * Strong business acumen and problem-solving; able to manage the full customer journey. * Demonstrated curiosity, learning agility, proactivity, urgency, strategic thinking, collaboration, and accountability. * Aligned to TR values: obsess over customers, compete to win, challenge your * Aligned to TR values: obsess over customers, compete to win, challenge your thinking, act fast, learn fast, and be stronger together. * Bachelor's degree required; master's degree a plus. * Ability to travel up to 25%. #LI-BS1 What's in it For You? * Flexibility & Work-Life Balance: Flex My Way is a set of supportive workplace policies designed to help manage personal and professional responsibilities, whether caring for family, giving back to the community, or finding time to refresh and reset. This builds upon our flexible work arrangements, including work from anywhere for up to 8 weeks per year, empowering employees to achieve a better work-life balance. * Career Development and Growth: By fostering a culture of continuous learning and skill development, we prepare our talent to tackle tomorrow's challenges and deliver real-world solutions. Our Grow My Way programming and skills-first approach ensures you have the tools and knowledge to grow, lead, and thrive in an AI-enabled future. * Industry Competitive Benefits: We offer comprehensive benefit plans to include flexible vacation, two company-wide Mental Health Days off, access to the Headspace app, retirement savings, tuition reimbursement, employee incentive programs, and resources for mental, physical, and financial wellbeing. * Culture: Globally recognized, award-winning reputation for inclusion and belonging, flexibility, work-life balance, and more. We live by our values: Obsess over our Customers, Compete to Win, Challenge (Y)our Thinking, Act Fast / Learn Fast, and Stronger Together. * Social Impact: Make an impact in your community with our Social Impact Institute. We offer employees two paid volunteer days off annually and opportunities to get involved with pro-bono consulting projects and Environmental, Social, and Governance (ESG) initiatives. * Making a Real-World Impact: We are one of the few companies globally that helps its customers pursue justice, truth, and transparency. Together, with the professionals and institutions we serve, we help uphold the rule of law, turn the wheels of commerce, catch bad actors, report the facts, and provide trusted, unbiased information to people all over the world. In the United States, Thomson Reuters offers a comprehensive benefits package to our employees. Our benefit package includes market competitive health, dental, vision, disability, and life insurance programs, as well as a competitive 401k plan with company match. In addition, Thomson Reuters offers market leading work life benefits with competitive vacation, sick and safe paid time off, paid holidays (including two company mental health days off), parental leave, sabbatical leave. These benefits meet or exceeds the requirements of paid time off in accordance with any applicable state or municipal laws. Finally, Thomson Reuters offers the following additional benefits: optional hospital, accident and sickness insurance paid 100% by the employee; optional life and AD&D insurance paid 100% by the employee; Flexible Spending and Health Savings Accounts; fitness reimbursement; access to Employee Assistance Program; Group Legal Identity Theft Protection benefit paid 100% by employee; access to 529 Plan; commuter benefits; Adoption & Surrogacy Assistance; Tuition Reimbursement; and access to Employee Stock Purchase Plan. Thomson Reuters complies with local laws that require upfront disclosure of the expected pay range for a position. The target total cash compensation range varies across locations. For any eligible US locations, unless otherwise noted, the target total cash compensation range for this role is $147,000 - $273,000. This is inclusive of both base pay and any target sales incentive. Pay is positioned within the range based on several factors including an individual's knowledge, skills and experience with consideration given to internal equity. Base pay and any target sales incentive are part of a comprehensive Total Reward program which also includes flexible and supportive benefits and other wellbeing programs. This job posting will close . About Us Thomson Reuters informs the way forward by bringing together the trusted content and technology that people and organizations need to make the right decisions. We serve professionals across legal, tax, accounting, compliance, government, and media. Our products combine highly specialized software and insights to empower professionals with the data, intelligence, and solutions needed to make informed decisions, and to help institutions in their pursuit of justice, truth, and transparency. Reuters, part of Thomson Reuters, is a world leading provider of trusted journalism and news. We are powered by the talents of 26,000 employees across more than 70 countries, where everyone has a chance to contribute and grow professionally in flexible work environments. At a time when objectivity, accuracy, fairness, and transparency are under attack, we consider it our duty to pursue them. Sound exciting? Join us and help shape the industries that move society forward. As a global business, we rely on the unique backgrounds, perspectives, and experiences of all employees to deliver on our business goals. To ensure we can do that, we seek talented, qualified employees in all our operations around the world regardless of race, color, sex/gender, including pregnancy, gender identity and expression, national origin, religion, sexual orientation, disability, age, marital status, citizen status, veteran status, or any other protected classification under applicable law. Thomson Reuters is proud to be an Equal Employment Opportunity Employer providing a drug-free workplace. We also make reasonable accommodations for qualified individuals with disabilities and for sincerely held religious beliefs in accordance with applicable law. More information on requesting an accommodation here. Learn more on how to protect yourself from fraudulent job postings here. More information about Thomson Reuters can be found on thomsonreuters.com

Join us on a journey of endless possibilities At Strada, possibility isn't just a promise - it's the foundation of everything we do. We believe in unlocking potential for every colleague, creating a journey of growth, discovery, and impact. With the support, resources, and opportunities we provide, you'll build a fulfilling future - working on meaningful projects that span industries and regions, contributing to outcomes that matter. Strada is a people, payroll, and technology leader simplifying international workforce management. Operating in 180+ countries, we design and deliver people-first solutions powered by cloud-based technology - helping organizations grow and enabling workforces to perform at their best. Learn more at ******************** Customer Success Manager - Senior Manager Level Job Summary The Senior Manager of Customer Relationship Management is a leader responsible for overseeing the development and execution of CRM strategies that drive customer engagement, retention, and lifetime value. This role leads cross-functional initiatives to enhance the customer experience, optimize CRM technologies, and align customer insights with business growth objectives. Responsibilities Key Develop and lead the overall CRM evolution to support business goals across marketing, sales, and service Build and maintain long-term relationships with customers to foster loyalty and satisfaction. Serve as the main point of contact for client inquiries, concerns, and feedback. Analyse customer data and behaviour to identify trends and opportunities for improvement. Develop and implement CRM strategies to enhance customer engagement and retention. Collaborate with sales, marketing, and product teams to align customer strategies with business goals. Monitor and report on customer satisfaction metrics and KPIs. Manage CRM systems and ensure data accuracy and integrity. Lead initiatives to personalize customer interactions and improve service delivery. Qualifications Proven experience in Customer Success, Account Management, or SaaS implementation Strong understanding of SaaS business models and customer lifecycle Excellent communication and relationship-building skills Proficiency with CRM and CS platforms (e.g., Gainsight, Salesforce, HubSpot) Analytical mindset with the ability to interpret customer data and trends Ability to manage multiple accounts and prioritize effectively Bachelor's degree in Business, Technology, or related field At Strada, our values guide everything we do: Anticipate Customer Needs - We stay ahead of trends so our customers can grow and succeed. Own the Outcome - We take responsibility for delivering excellence and ensuring things get done right. Challenge Ourselves to Work Smarter - We move faster than the world around us to drive change and accomplish more. Empower Each Other to Solve Problems - We tackle challenges head on, ask tough questions, and collaborate to find the best solutions. Care About Our Work - We understand that what we do impacts millions, and we have a responsibility to get it right. Benefits At Strada, we support your whole self-offering a range of benefits for your health, wellbeing, finances, and future. These include health coverage, wellbeing programs, paid leave (vacation, sick, parental), retirement plans, learning opportunities, and more. All offers are contingent on successful completion of background checks, where permitted by law and as appropriate for the role. These may include identity, education, employment, and in some cases, criminal history verification, checks against global watchlists, credit reports, and/or drug testing. You'll be informed of the specific checks applicable to your role and location during the recruitment process. Our commitment to Diversity and Inclusion Strada is dedicated to fostering a diverse, equitable, and inclusive workplace where everyone feels valued and supported. We believe that embracing differences strengthens our teams and drives innovation and success. Equal Employment Opportunity Statement Strada is an Equal Opportunity Employer and prohibits discrimination based on legally protected characteristics. We provide reasonable accommodations for disabilities and religious practices. Applicants may request reasonable accommodation by contacting their recruiter. Authorization to work in the Employing Country To be considered, you must have current and future work authorization in the country where you're applying, without the need for visa sponsorship by Strada. Please note: This does not limit Strada's right to assign or reassign responsibilities, including to subsidiaries, partners, or future business purchasers. We offer you a competitive total rewards package, continuing education & training, and tremendous potential with a growing worldwide organization. Salary Pay Range Minimum - Maximum: $0.00 - $0.00 Pay Transparency Statement: Strada considers a variety of factors in determining whether to extend an offer of employment and in setting the appropriate compensation level, including, but not limited to, a candidate's experience, education, certification/credentials, market data, internal equity, and geography. Strada makes these decisions on an individualized, non-discriminatory basis. Bonus and/or incentive eligibility are determined by role and level. DISCLAIMER: Nothing in this job description restricts management's right to assign or reassign duties and responsibilities of this job to other entities; including but not limited to subsidiaries, partners, or purchasers of Strada business units. Strada provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, creed, sex, sexual orientation, gender identity, national origin, age, disability, genetic information, pregnancy, childbirth or related medical condition, veteran, marital, parental, citizenship, or domestic partner status, or any other status protected by applicable national, federal, state or local law. Strada is committed to a diverse workforce and is an affirmative action employer.

As an Associate Digital Customer Success Manager, you will be responsible for executing digital customer success campaigns and programs at scale to drive customer value and adoption across the post sales customer journey. You will leverage 1-to-many strategies, digital platforms, and data-driven insights to drive customer engagement and adoption leading to retention and growth. This role is focused on execution, performance tracking, and continuous improvement, with opportunities to collaborate cross-functionally and experiment with new approaches. About the Role In the role of Associate Digital Customer Success Manager, you will: Develop and implement proactive scaled digital programs and identify innovative solutions that will assist customers in obtaining maximum value from Thomson Reuters solutions. Create automated and innovative nurture campaigns that drive the right messages to the right customers at the right time through channels including email, in-app, community and customer facing teams). Use your deep understanding of the adoption challenges encountered by customers to inform all aspects of the programs you build. Experiment with and leverage tools including AI, automation, customer insights, data, and content to improve customer outcomes and drive innovation. Actively partner and align cross-functionally to ensure your customer programs and communication strategies align with touchpoints and interactions with other teams including Customer Success, Marketing, Sales and Product teams. Monitor customer usage data to identify potential risks and proactively intervene. Launch targeted customer engagement campaigns based on customer segments by leveraging email, in-product, webinars or other available methods for customer reach. Develop a strong understanding of available educational content and programs to curate as a part of scaled digital programs. Identify gaps and suggest new content as needed and provide feedback on existing content to support customer self-service and learning. Track and optimise channel performance, engagement, and campaign effectiveness using analytics and reporting tools. About You You are a fit for the role of Associate Digital Customer Success Manager if you have: 2-4 years' experience on a GTM or Customer Marketing, Digital Customer Success or Product Led Growth team in B2B SaaS. Additional experience with digital customer success strongly preferred. Experience using tools that manage customer communications at scale including email automation tools, in-product messaging, or other customer success tools. Experience with Salesforce, Gainsight Journey Orchestrator, Eloqua, Microsoft 365 and Pendo strongly preferred. Demonstrated experience in creating and implementing customer engagement programs and initiatives to drive customer satisfaction and retention. Basic graphic design experience and familiarity with AI tools and prompts. Data-driven approach to problem-solving and strong analytical skills. Comfortable with data and analytics tools like Excel, Power BI, Tableau a plus. Strong communication skills and the ability to evangelise your programs. Project management skills: ability to manage multiple projects, prioritise tasks, and meet deadlines. Curiosity, creativity, and the desire to experiment. #LI-BS1 What's in it For You? Hybrid Work Model: We've adopted a flexible hybrid working environment (2-3 days a week in the office depending on the role) for our office-based roles while delivering a seamless experience that is digitally and physically connected. Flexibility & Work-Life Balance: Flex My Way is a set of supportive workplace policies designed to help manage personal and professional responsibilities, whether caring for family, giving back to the community, or finding time to refresh and reset. This builds upon our flexible work arrangements, including work from anywhere for up to 8 weeks per year, empowering employees to achieve a better work-life balance. Career Development and Growth: By fostering a culture of continuous learning and skill development, we prepare our talent to tackle tomorrow's challenges and deliver real-world solutions. Our Grow My Way programming and skills-first approach ensures you have the tools and knowledge to grow, lead, and thrive in an AI-enabled future. Industry Competitive Benefits: We offer comprehensive benefit plans to include flexible vacation, two company-wide Mental Health Days off, access to the Headspace app, retirement savings, tuition reimbursement, employee incentive programs, and resources for mental, physical, and financial wellbeing. Culture: Globally recognized, award-winning reputation for inclusion and belonging, flexibility, work-life balance, and more. We live by our values: Obsess over our Customers, Compete to Win, Challenge (Y)our Thinking, Act Fast / Learn Fast, and Stronger Together. Social Impact: Make an impact in your community with our Social Impact Institute. We offer employees two paid volunteer days off annually and opportunities to get involved with pro-bono consulting projects and Environmental, Social, and Governance (ESG) initiatives. Making a Real-World Impact: We are one of the few companies globally that helps its customers pursue justice, truth, and transparency. Together, with the professionals and institutions we serve, we help uphold the rule of law, turn the wheels of commerce, catch bad actors, report the facts, and provide trusted, unbiased information to people all over the world. In the United States, Thomson Reuters offers a comprehensive benefits package to our employees. Our benefit package includes market competitive health, dental, vision, disability, and life insurance programs, as well as a competitive 401k plan with company match. In addition, Thomson Reuters offers market leading work life benefits with competitive vacation, sick and safe paid time off, paid holidays (including two company mental health days off), parental leave, sabbatical leave. These benefits meet or exceeds the requirements of paid time off in accordance with any applicable state or municipal laws. Finally, Thomson Reuters offers the following additional benefits: optional hospital, accident and sickness insurance paid 100% by the employee; optional life and AD&D insurance paid 100% by the employee; Flexible Spending and Health Savings Accounts; fitness reimbursement; access to Employee Assistance Program; Group Legal Identity Theft Protection benefit paid 100% by employee; access to 529 Plan; commuter benefits; Adoption & Surrogacy Assistance; Tuition Reimbursement; and access to Employee Stock Purchase Plan.Thomson Reuters complies with local laws that require upfront disclosure of the expected pay range for a position. The base compensation range varies across locations. For any eligible US locations, unless otherwise noted, the base compensation range for this role is $56,000 - $104,000. This role may also be eligible for an Annual Bonus based on a combination of enterprise and individual performance. Base pay is positioned within the range based on several factors including an individual's knowledge, skills and experience with consideration given to internal equity. Base pay is one part of a comprehensive Total Reward program which also includes flexible and supportive benefits and other wellbeing programs. About Us Thomson Reuters informs the way forward by bringing together the trusted content and technology that people and organizations need to make the right decisions. We serve professionals across legal, tax, accounting, compliance, government, and media. Our products combine highly specialized software and insights to empower professionals with the data, intelligence, and solutions needed to make informed decisions, and to help institutions in their pursuit of justice, truth, and transparency. Reuters, part of Thomson Reuters, is a world leading provider of trusted journalism and news. We are powered by the talents of 26,000 employees across more than 70 countries, where everyone has a chance to contribute and grow professionally in flexible work environments. At a time when objectivity, accuracy, fairness, and transparency are under attack, we consider it our duty to pursue them. Sound exciting? Join us and help shape the industries that move society forward. As a global business, we rely on the unique backgrounds, perspectives, and experiences of all employees to deliver on our business goals. To ensure we can do that, we seek talented, qualified employees in all our operations around the world regardless of race, color, sex/gender, including pregnancy, gender identity and expression, national origin, religion, sexual orientation, disability, age, marital status, citizen status, veteran status, or any other protected classification under applicable law. Thomson Reuters is proud to be an Equal Employment Opportunity Employer providing a drug-free workplace. Thomson Reuters makes reasonable accommodations for applicants with disabilities, including veterans with disabilities, and for sincerely held religious beliefs in accordance with applicable law. If you reside in the United States and require an accommodation in the recruiting process, you may contact our Human Resources Department at **********************************. Disability accommodations in the recruiting process may include things like a sign language interpreter, making interview rooms accessible, providing assistive technology, or other relevant accommodations. Please note this email is not intended for general recruitment questions and we will promptly respond to inquiries regarding accommodations. More information on requesting an accommodation here. Learn more on how to protect yourself from fraudulent job postings here. More information about Thomson Reuters can be found on thomsonreuters.com.

Build the Path Forward At Path Robotics, we're building the future of embodied intelligence. Our AI-driven systems enable robots to adapt, learn, and perform in the real world closing the skilled labor gap and transforming industries. We go beyond traditional methods, combining perception, reasoning, and control to deliver field-ready AI that is risk-aware, reliable, and continuously improving through real-world use. Big, hard problems are our everyday work, and our team of intelligent, humble, and driven people make the impossible possible together. We are looking for an experienced bilingual (English/Spanish) Customer Success Manager to enable a seamless implementation of Path's products while laying the foundation for future account growth. You will serve as the voice of the customer to drive cross functional alignment; ensuring customers are receiving the most value possible from our products. You will report to the Head of Mission Control and will join a team of dedicated, supportive, and enthusiastic people to help create the future of manufacturing. Come solve the hardest problems with the best team on the planet! What You'll Do Be the primary point person for multiple customers across North America Own the customer post signature through to on-going customer support, including the cross functional coordination with our internal deployments team Be the voice of the customer internally between product, engineering, and sales Coordinate ongoing customer touchpoints to ensure internal customer production planning aligns to the capabilities of our robotic systems Own customer utilization of our robotic systems for all of your accounts Who You Are Fluent in both English and Spanish (written and spoken), with the ability to communicate technical and business concepts effectively in both languages Travel as needed (up to 30% of the time) to customer sites to build relationships, provide support, and better understand the customers business operations Experience communicating around technical subjects, with non-technical individuals Capable of negotiating with stakeholders (internal and external) at an executive leadership level Customer obsessed and care deeply about customers getting value from our products and services Excited by the prospect of growing a book of business with modern monetization strategies Detail-oriented person that can operate in a fast paced environment and adapt quickly Excited by the opportunity to be a part of a venture-backed startup, where your work will have an immediate and direct impact Passionate about what you do and enjoy working in a collaborative environment Why You'll Love It Here Daily free lunch to keep you fueled and connected with the team Flexible PTO so you can take the time you need, when you need it Comprehensive medical, dental, and vision coverage 6 weeks fully paid parental leave, plus an additional 6-8 weeks for birthing parents (12-14 weeks total) 401(k) retirement plan through Empower Generous employee referral bonuses-help us grow our team! Who We Are At Path Robotics we love coming to work to solve interesting and tough challenges but also because our ideas are welcomed and valued. We encourage unique thinking and are dedicated to creating a diverse and inclusive environment. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.

Setting/Hours: Hybrid - Flexible Remote | 8am-5pm Join trak group in partnering with a growing client in Mason, Ohio that's expanding its Shared Services team. Job Title: Customer Success Manager Job Type: Permanent Job Description: We are seeking a dedicated and proactive Customer Success Manager to join our team. The successful candidate will be responsible for ensuring our customers achieve their desired outcomes while using our products and services. This role involves building strong relationships, understanding customer needs, and driving customer satisfaction and retention. Key Responsibilities: - Develop and maintain strong, long-lasting relationships with customers. - Serve as the primary point of contact for all customer inquiries and issues. - Identify customer needs and work collaboratively with internal teams to provide effective solutions. - Monitor customer usage and engagement to identify potential areas for improvement. - Conduct regular check-ins and business reviews with customers to ensure their goals are being met. - Implement and manage customer success plans to drive satisfaction and loyalty. - Act as a customer advocate within the company, providing feedback to improve products and services. - Analyze customer data to identify trends and areas for improvement in customer experience. - Collaborate with sales and marketing teams to drive customer engagement and growth. Required Skills: - Strong interpersonal and communication skills. - Ability to understand and articulate customer needs. - Problem-solving and conflict resolution capabilities. - Experience in customer relationship management. - Data analysis and reporting skills. - Ability to work independently and as part of a team. - Proficiency in customer success management software and tools. - Detail-oriented with excellent organizational skills. Qualifications: - Bachelor's degree in Business, Marketing, or related field. - Minimum of 3 years of experience in customer success, account management, or a related role. - Proven track record of driving customer satisfaction and retention. - Familiarity with CRM systems and software applications. Benefits: - Competitive salary and benefits package. - Opportunities for professional growth and development. - Collaborative and supportive work environment. Application Process: Interested candidates are encouraged to submit their resume and cover letter detailing their relevant experience and why they are a good fit for this role. If you're ready to take the next step in your career and want to make an impact, partner with trak group to explore this opportunity.

Job DescriptionHeadquartered in Austin, Texas, with its EMEA HQ in Paris, Way is the category-leading B2B technology platform empowering brands to unlock the power of experiences. In a world where 76% of consumers prefer spending on experiences over material goods, Way enables brands to adapt to this shift with cutting-edge technology. Founded in 2020, Way began as a solution for hospitality brands to drive brand loyalty and generate experiential revenue at scale. Industry leaders like Hyatt Hotels, Hilton, Trailborn, and Auberge Resorts Collection rely on Way's all-in-one experiential platform to launch unforgettable experiences - from hot air balloon rides in Mexico City to truffle hunting in the French countryside. Way has achieved significant milestones, including a $20 million Series A funding round in late 2022, led by Tiger Global and MSD Capital (Michael Dell), at a $100M valuation. As the company continues its rapid growth, we're seeking visionary, driven team players to join our dynamic environment, where challenges are met with unmatched rewards as we transform the hospitality and experiences industry globally. The RoleWay is looking for an experienced Customer Success Manager who thrives in the complexity of scaling a startup. This role requires someone who is organized, analytical, an effective communicator, and strong at relationship building. If you are a self-starter looking to grow professionally, this role is a great fit for you.Key Responsibilities Drive Retention & Renewals: Own quarterly revenue targets by maintaining accurate forecasts, identifying and addressing at-risk accounts early, and effectively securing renewals. Maximize Product Adoption: Develop and execute strategic success plans at corporate and property levels, ensuring hotel brands fully leverage Way's product to meet their business objectives. Manage Customer Sentiment: Build and maintain customer relationships through proactive engagement, timely support, and broader relationship building. Analyze & Act on Data: Monitor account health weekly through usage patterns, revenue performance, and engagement metrics. Lead Executive Business Reviews: Prepare and deliver data-driven QBRs that demonstrate measurable value, identify growth opportunities, and align on strategic priorities with both customer and internal executive teams. Collaborate Cross-Functionally: Coordinate internal resources across sales, product, marketing, and support teams to solve customer challenges, sharing insights that improve the overall customer experience and inform company strategy. Maintain Strategic Account Plans: Document organizational maps, stakeholder relationships, success metrics, and growth strategies for each account-keeping CRM and shared documentation current and accessible. Navigate Complex Organizations: Understand decision-making structures within hotel brands, ownership groups, and management companies to identify key influencers and drive adoption at all levels. What We Are Looking For Growth Mindset: You're energized by ambiguity, comfortable with change, and see fast-paced environments as opportunities rather than obstacles. You are looking to grow your abilities, intelligence, and skills through effort, learning, and persistence. Proactive Ownership: You don't wait for problems to escalate or for customers to ask for help. You anticipate needs, surface risks early, and take initiative to drive outcomes. High Attention to Detail: You catch what others miss-whether it's an inconsistency in customer data, a subtle shift in usage patterns, or a contract detail that matters for renewals. You take pride in accuracy, from the metrics in your QBRs to the forecasts you submit, knowing that small errors undermine credibility and trust. Meticulous Organization: You manage multiple accounts without dropping balls. Your documentation is current, your forecasts are accurate, and your teammates can find what they need without hunting you down. Exceptional Communication Skills: You adapt your message for different audiences and communicate with equal effectiveness in writing, presentations, and conversation. You're persuasive without being pushy, clear without being simplistic, and professional while remaining personable. Business Acumen: You understand how hotels make money, what drives their decisions, and how to position solutions that align with their objectives. You think commercially and can connect product features to customer outcomes and revenue impact. Why Join Way? Attractive salary package commensurate with experience and skill level Comprehensive healthcare coverage and other benefits Opportunities for professional growth in a fast-paced tech environment Stock options that offer a stake in our success Modern office located in the vibrant city of Austin, Texas Annual stipends for hotel stays and travel, allowing you to experience our partner offerings firsthand We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

Headquartered in Austin, Texas, with its EMEA HQ in Paris, Way is the category-leading B2B technology platform empowering brands to unlock the power of experiences. In a world where 76% of consumers prefer spending on experiences over material goods, Way enables brands to adapt to this shift with cutting-edge technology. Founded in 2020, Way began as a solution for hospitality brands to drive brand loyalty and generate experiential revenue at scale. Industry leaders like Hyatt Hotels, Hilton, Trailborn, and Auberge Resorts Collection rely on Way's all-in-one experiential platform to launch unforgettable experiences - from hot air balloon rides in Mexico City to truffle hunting in the French countryside. Way has achieved significant milestones, including a $20 million Series A funding round in late 2022, led by Tiger Global and MSD Capital (Michael Dell), at a $100M valuation. As the company continues its rapid growth, we're seeking visionary, driven team players to join our dynamic environment, where challenges are met with unmatched rewards as we transform the hospitality and experiences industry globally. The RoleWay is looking for an experienced Customer Success Manager who thrives in the complexity of scaling a startup. This role requires someone who is organized, analytical, an effective communicator, and strong at relationship building. If you are a self-starter looking to grow professionally, this role is a great fit for you.Key Responsibilities Drive Retention & Renewals: Own quarterly revenue targets by maintaining accurate forecasts, identifying and addressing at-risk accounts early, and effectively securing renewals. Maximize Product Adoption: Develop and execute strategic success plans at corporate and property levels, ensuring hotel brands fully leverage Way's product to meet their business objectives. Manage Customer Sentiment: Build and maintain customer relationships through proactive engagement, timely support, and broader relationship building. Analyze & Act on Data: Monitor account health weekly through usage patterns, revenue performance, and engagement metrics. Lead Executive Business Reviews: Prepare and deliver data-driven QBRs that demonstrate measurable value, identify growth opportunities, and align on strategic priorities with both customer and internal executive teams. Collaborate Cross-Functionally: Coordinate internal resources across sales, product, marketing, and support teams to solve customer challenges, sharing insights that improve the overall customer experience and inform company strategy. Maintain Strategic Account Plans: Document organizational maps, stakeholder relationships, success metrics, and growth strategies for each account-keeping CRM and shared documentation current and accessible. Navigate Complex Organizations: Understand decision-making structures within hotel brands, ownership groups, and management companies to identify key influencers and drive adoption at all levels. What We Are Looking For Growth Mindset: You're energized by ambiguity, comfortable with change, and see fast-paced environments as opportunities rather than obstacles. You are looking to grow your abilities, intelligence, and skills through effort, learning, and persistence. Proactive Ownership: You don't wait for problems to escalate or for customers to ask for help. You anticipate needs, surface risks early, and take initiative to drive outcomes. High Attention to Detail: You catch what others miss-whether it's an inconsistency in customer data, a subtle shift in usage patterns, or a contract detail that matters for renewals. You take pride in accuracy, from the metrics in your QBRs to the forecasts you submit, knowing that small errors undermine credibility and trust. Meticulous Organization: You manage multiple accounts without dropping balls. Your documentation is current, your forecasts are accurate, and your teammates can find what they need without hunting you down. Exceptional Communication Skills: You adapt your message for different audiences and communicate with equal effectiveness in writing, presentations, and conversation. You're persuasive without being pushy, clear without being simplistic, and professional while remaining personable. Business Acumen: You understand how hotels make money, what drives their decisions, and how to position solutions that align with their objectives. You think commercially and can connect product features to customer outcomes and revenue impact. Why Join Way? Attractive salary package commensurate with experience and skill level Comprehensive healthcare coverage and other benefits Opportunities for professional growth in a fast-paced tech environment Stock options that offer a stake in our success Modern office located in the vibrant city of Austin, Texas Annual stipends for hotel stays and travel, allowing you to experience our partner offerings firsthand We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

Job Title: Customer Success Manager - Telecom Infrastructure A Global Software / Services company utilizing drone technology to provide Data / Analytic solutions to the telecom industry is recruiting a Customer Success / Account Manager for their most important customers. This role will be dedicated to customer satisfaction and account growth. The ideal individual will have worked with mobile telecom providers and specifically their telecom infrastructure. They must have experience building trust, solving problems, and growing revenue in the telecom sector. RESPONSIBILITIES · Will be the main point of contact with the mobile telecom providers · Focus on customer satisfaction and company's revenue growth · Understand and support the customer's operations and their growth goals · Comprehend the customer's pain points and help to resolve them · Build relationships at all levels of the customer · Guide onboarding, drive usage and support the successful adoption of solutions · Identify new business opportunities and work with company's Product / Sales teams · Travel when necessary to maintain strong customer relationships REQUIREMENTS · Minimum 5 years working in Customer Success or Account Manager roles · Recent and relevant experience within the telecommunications industry · Proven experience managing large enterprise accounts · Demonstrated ability to build trust as a strategic advisor · Established leadership presence with the ability to work in a matrixed environment · Strong organizational dynamics, able to navigate both internal and external stakeholders · Excellent communication and collaboration skills · Able to engage and inspire at all levels of an organization

About Us Lumina Agency Inc is a forward-thinking communications and branding firm dedicated to elevating the presence and voice of organizations across diverse industries. We blend strategic insight with creative precision to craft messaging that inspires, informs, and connects. Our team values innovation, clarity, and professionalism-delivering impactful communication solutions that drive meaningful results. Job Description We are looking for a highly organized and customer-focused Customer Support Manager to lead and oversee our support team. This role is ideal for someone who excels at problem-solving, team leadership, and creating efficient systems that enhance client satisfaction. You will play a key role in developing support strategies, improving workflows, and ensuring that our service standards align with our company values. Responsibilities Lead and mentor the customer support team to deliver exceptional service Develop and implement support processes that improve productivity and client satisfaction Monitor performance metrics and identify opportunities for continuous improvement Handle escalated inquiries and provide clear, effective solutions Collaborate with internal teams to optimize communication and service delivery Ensure support operations align with company standards, goals, and best practices Maintain a professional, supportive, and solutions-oriented environment Qualifications Qualifications Strong leadership, communication, and organizational skills Ability to manage multiple priorities with a calm and strategic mindset Excellent problem-solving abilities and attention to detail Strong understanding of customer service principles and client relations Ability to analyze data and make informed operational decisions Proactive, reliable, and committed to delivering exceptional service Additional Information Benefits Competitive salary of $55,000 - $59,000 per year Growth opportunities within a rapidly expanding organization Supportive and collaborative work environment Professional development and skill-building opportunities Full-time job position with long-term stability

About Us Lumina Agency Inc is a forward-thinking communications and branding firm dedicated to elevating the presence and voice of organizations across diverse industries. We blend strategic insight with creative precision to craft messaging that inspires, informs, and connects. Our team values innovation, clarity, and professionalism-delivering impactful communication solutions that drive meaningful results. Job Description We are looking for a highly organized and customer-focused Customer Support Manager to lead and oversee our support team. This role is ideal for someone who excels at problem-solving, team leadership, and creating efficient systems that enhance client satisfaction. You will play a key role in developing support strategies, improving workflows, and ensuring that our service standards align with our company values. Responsibilities Lead and mentor the customer support team to deliver exceptional service Develop and implement support processes that improve productivity and client satisfaction Monitor performance metrics and identify opportunities for continuous improvement Handle escalated inquiries and provide clear, effective solutions Collaborate with internal teams to optimize communication and service delivery Ensure support operations align with company standards, goals, and best practices Maintain a professional, supportive, and solutions-oriented environment Qualifications Qualifications Strong leadership, communication, and organizational skills Ability to manage multiple priorities with a calm and strategic mindset Excellent problem-solving abilities and attention to detail Strong understanding of customer service principles and client relations Ability to analyze data and make informed operational decisions Proactive, reliable, and committed to delivering exceptional service Additional Information Benefits Competitive salary of $55,000 - $59,000 per year Growth opportunities within a rapidly expanding organization Supportive and collaborative work environment Professional development and skill-building opportunities Full-time job position with long-term stability

Ovative Group is an independent, full-funnel media, measurement, and creative firm. Leveraging our deep industry expertise, we help brands like Best Buy, Domino's, American Eagle, The Home Depot, Post, Disney, Tumi, Michael Kors, Boost Mobile, and UnitedHealth Group transform their media and measurement programs. The result? Profitable growth that speaks for itself. At Ovative, we don't just track data, we redefine success. How do we do it? Our proprietary MarTech platform, EMRge helps businesses transform marketing into a driver of sustainable growth. Powered by Enterprise Marketing Return (EMR), our differentiated approach to holistic media buying, planning, and measurement, EMRge is the first MarTech platform to measure businesses holistically. We're all about raising the bar every day, and it shows. Our work has been recognized by organizations like Digiday, Google, Inc. 5000, USA Today, and Search Engine Land. About the Role Digital Marketing is a critical part of every consumer journey, but many companies only measure its impact on their digital outcomes. Our approach to digital media optimization at Ovative Group can't be found anywhere else. We measure and optimize marketing campaigns at the enterprise level, both online and offline. Our clients are household names that span multiple industries, including retail, healthcare, education, CPG, and hospitality. The Account Manager, Client Services role at Ovative Group offers the right candidate the opportunity to take on an early stage, leadership role at a fast-growing company that has the highest standards for talent and client success. The ideal candidate will be highly analytical, hold strong client management and communication skills, and have experience leading strategies across cross-functional teams to drive business impact. This position will play a pivotal role in helping Ovative continue its journey toward measuring and optimizing media to the true enterprise impact, not solely ecommerce value. Responsibilities of an Account Manager, Client Services: Cross-functional strategy & thought leadership Drive forward multi-channel digital media strategies and roadmaps that align with client program growth goals Manage documentation and tracking of account priorities on a weekly, monthly, and quarterly basis Be the expert on marketing budgets, media mix, and performance KPIs, at a broad and channel-specific level, to support account-wide strategy, problem solving & decision making Lead regular and ad hoc performance analyses and translate into clear insights to communicate to clients Lead cross-functional performance-based marketing strategy projects by providing media expertise and thought leadership Lead and provide structure to problem-solving sessions to help determine the problem at stake, the results needed, and the most effective route to get there Keep abreast of emerging digital marketing trends and technologies Client relationship management Develop, manage and grow relationships with some of Ovative Group's largest clients by engaging on a regular basis with day to day and senior client leaders, partnering to develop client growth strategies, and delivering great enterprise media outcomes that drive client objectives Become an extension of the client's team by having a deep understanding of their business, industry, metrics & team, and striving to be the best interaction of their day Effectively manage client relationships and establish trust and credibility Team leadership and employee development Lead cross-functional teams of subject matter experts focused on driving results for clients, retaining and growing assigned accounts Foster a culture of open communication and 360-degree feedback Manage direct reports and contribute to a development culture that recruits and develops world class talent Requirements 5+ years of experience directly responsible for leading cross-functional business strategies through clear communication, structured problem solving skills, and project management ownership Strong analytical skillset with experience analyzing and leveraging large datasets on a daily, weekly, monthly basis to inform strategic recommendations and action Ability to drive in ambiguous environments, applying structure to open ended challenges and navigating through to drive client impact Experience in e-commerce, digital marketing, customer data and insights, customer strategy, MarTech, or other marketing discipline Experience managing direct reports Client management experience Preferred Recent hands-on media planning and buying experience across digital and traditional channels - particularly in paid social, programmatic, search, and/or video (including linear TV) Experience working in or with a digital agency environment, managing day-to-day execution and optimization of media campaigns Strong understanding of cross-channel media strategy - integrating brand awareness (upper funnel) and direct response (performance) objectives Ability to bridge strategic account leadership with tactical media know-how, guiding both clients and internal teams Pay Transparency At Ovative, we offer a transparent view into three core components of your total compensation package: Base Salary, Annual Bonus, and Benefits. The salary range for this position below is inclusive of an annual bonus. Actual offers are made with consideration for relevant experience and anticipated impact. Additional benefits information is provided below. For our Manager positions, our compensation ranges from $90,000 to $132,000, which is inclusive of a 20% bonus. Benefits of Working at Ovative Group: We provide strong, competitive, holistic benefits that understand the importance of your life inside and out of work. Culture: Culture matters and we've been recognized as a Top Workplace for ten years running because of it. We demand trust and transparency from each other. We believe in doing the hard and complicated work others put off. We're open in communication and floor plan. We're flat - our interns sit next to VPs, our analysts work closely with senior leaders, and our CEO interacts with every single person daily. Put together, these elements help foster an environment where smart people can support each other in performing to their highest potential. Ovative is committed to fostering an inclusive environment where everyone can participate and thrive. We do not tolerate discrimination of any kind, including on the basis of race, sexual orientation, gender identity, or gender expression. Our policies reflect this commitment-for example, our medical leave benefits are inclusive of same-sex partners, ensuring equitable care and support for all families. Compensation and Insurance: We strive to hire and retain the best talent. Paying fair, competitive compensation, with a large bonus incentive, and phenomenal health insurance is an important part of this mix. We're rewarded fairly and when the company performs well, we all benefit. Tangible amenities we enjoy: Access to all office spaces in MSP, NYC, and CHI Frequent, paid travel to our Minneapolis headquarters for company events, team events, and in-person collaboration with teams Flexible paid vacation policy 401k match program Top-notch health insurance options, inclusive of same sex partners Family formation benefits including reimbursement options for fertility, pregnancy, and parenting needs Monthly stipend for your mobile phone and data plan Sabbatical program Charitable giving via our time and a financial match program Shenanigan's Day Working at Ovative won't be easy, but if you like getting your hands dirty, driving results, and being surrounded by the best talent, it'll be the most rewarding job you'll ever have. If you think you can make us better, we want to hear from you!