Lead customer service representative demographics and statistics in the US
Lead customer service representative demographics research summary. Zippia estimates lead customer service representative demographics and statistics in the United States by using a database of 30 million profiles. Our lead customer service representative estimates are verified against BLS, Census, and current job openings data for accuracy. Zippia's data science team found the following key facts about lead customer service representatives after extensive research and analysis:
- There are over 418,213 lead customer service representatives currently employed in the United States.
- 67.9% of all lead customer service representatives are women, while 32.1% are men.
- The average lead customer service representative age is 40 years old.
- The most common ethnicity of lead customer service representatives is White (54.6%), followed by Hispanic or Latino (21.2%), Black or African American (11.8%) and Asian (6.3%).
- In 2022, women earned 94% of what men earned.
- 7% of all lead customer service representatives are LGBT.
- Lead customer service representatives are 52% more likely to work at private companies in comparison to public companies.
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Lead customer service representative demographics by:
Lead customer service representative gender statistics
67.9% of lead customer service representatives are women and 32.1% of lead customer service representatives are men.
- Female, 67.9%
- Male, 32.1%
Lead customer service representative gender ratio
| Gender | Percentages |
|---|---|
| Female | 67.9% |
| Male | 32.1% |
Lead customer service representative gender pay gap
Women earn 94¢ for every $1 earned by men
Male income
$39,705
Female income
$37,205
Lead customer service representative gender ratio over time
This data breaks down the percentage of men and women in lead customer service representative positions over time. Currently, 67.9% of lead customer service representatives are female.
Lead customer service representative gender ratio by year
| Year | Male | Female |
|---|---|---|
| 2010 | 30.39% | 69.61% |
| 2011 | 30.24% | 69.76% |
| 2012 | 31.72% | 68.28% |
| 2013 | 32.16% | 67.84% |
| 2014 | 32.66% | 67.34% |
| 2015 | 32.55% | 67.45% |
| 2016 | 33.11% | 66.89% |
| 2017 | 33.54% | 66.46% |
| 2018 | 32.24% | 67.76% |
| 2019 | 31.81% | 68.19% |
| 2020 | 32.44% | 67.56% |
| 2021 | 32.06% | 67.94% |
Lead customer service representative related jobs gender ratio
We compared lead customer service representatives with similar job titles to see how gender ratios vary. As you can see, technical service advisor and courtesy associate have the biggest gender ratio gaps.
| Job title | Male | Female |
|---|---|---|
| Loan Secretary | 4% | 96% |
| Dental Receptionist | 5% | 95% |
| Receptionist Secretary | 6% | 94% |
| Lead Customer Service Representative | 32% | 68% |
| Lead Ramp Agent | 86% | 14% |
| Courtesy Associate | 88% | 12% |
| Technical Service Advisor | 89% | 11% |
Male
Female
100%
75%
50%
25%
0%
0%
25%
50%
75%
100%
Lead customer service representative demographics by race
The most common ethnicity among lead customer service representatives is White, which makes up 54.6% of all lead customer service representatives. Comparatively, 21.2% of lead customer service representatives are Hispanic or Latino and 11.8% of lead customer service representatives are Black or African American.
- White, 54.6%
- Hispanic or Latino, 21.2%
- Black or African American, 11.8%
- Asian, 6.3%
- Unknown, 5.4%
- American Indian and Alaska Native, 0.7%
Lead customer service representative race
| Lead customer service representative race | Percentages |
|---|---|
| White | 54.6% |
| Hispanic or Latino | 21.2% |
| Black or African American | 11.8% |
| Asian | 6.3% |
| Unknown | 5.4% |
| American Indian and Alaska Native | 0.7% |
Lead customer service representative race and ethnicity over time
See how lead customer service representative racial and ethnic diversity trended since 2010 according to the United States Census Bureau data.
Lead customer service representative race and ethnicity by year
| Year | White | Black or African American | Asian | Hispanic or Latino |
|---|---|---|---|---|
| 2010 | 61.96% | 12.08% | 5.59% | 17.28% |
| 2011 | 61.68% | 12.37% | 5.73% | 17.15% |
| 2012 | 60.88% | 12.25% | 5.54% | 18.01% |
| 2013 | 61.23% | 12.09% | 5.70% | 17.68% |
| 2014 | 60.61% | 12.03% | 6.02% | 17.87% |
| 2015 | 59.99% | 11.77% | 5.80% | 18.98% |
| 2016 | 59.10% | 12.26% | 6.04% | 18.88% |
| 2017 | 60.02% | 11.68% | 6.01% | 18.70% |
| 2018 | 59.84% | 11.26% | 6.18% | 19.08% |
| 2019 | 59.43% | 11.46% | 5.98% | 19.60% |
| 2020 | 56.87% | 10.86% | 6.13% | 20.21% |
| 2021 | 54.56% | 11.82% | 6.30% | 21.23% |
Lead customer service representative wage gap by race
According to our data, asian lead customer service representatives have the highest average salary compared to other ethnicities. Black or african american lead customer service representatives have the lowest average salary at $38,942.
| Ethnicity | Salary |
|---|---|
| Unknown | $39,043 |
| White | $39,835 |
| Black or African American | $38,942 |
| Asian | $41,117 |
| Hispanic or Latino | $39,625 |
Average lead customer service representative age
See how the average age of lead customer service representatives varies based on ethnicity and gender.
Male
Female
Lead customer service representative age by race and gender
| Race | Male age | Female age |
|---|---|---|
| Black or African American | 37 | 39 |
| Unknown | 34 | 36.5 |
| Asian | 38 | 42 |
| Hispanic or Latino | 33 | 35 |
| White | 37 | 44 |
| American Indian and Alaska Native | 38 | 42 |
Lead customer service representative age breakdown
The average age of lead customer service representatives is 40+ years years old, representing 49% of the lead customer service representative population.
Lead customer service representative age breakdown
| Lead Customer Service Representative Years | Percentages |
|---|---|
| 40+ years | 49% |
| 30-40 years | 25% |
| 20-30 years | 24% |
Lead customer service representative educational attainment
The most common degree for lead customer service representatives is bachelor's degree, with 33% of lead customer service representatives earning that degree. The second and third most common degree levels are high school diploma degree at 29% and high school diploma degree at 24%.
- Bachelor's, 33%
- High School Diploma, 29%
- Associate, 24%
- Diploma, 7%
- Other Degrees, 7%
Lead customer service representatives by degree level
| Lead customer service representative degree | Percentages |
|---|---|
| Bachelor's | 33% |
| High School Diploma | 29% |
| Associate | 24% |
| Diploma | 7% |
| Other Degrees | 7% |
Lead customer service representative jobs you might like
Lead customer service representative wage gap by degree level
According to the data, lead customer service representatives with a Master's degree earn more than those without, at $48,049 annually. With a Bachelor's degree, lead customer service representatives earn a median annual income of $44,685 compared to $37,756 for lead customer service representatives with an Associate degree.
| Education | Salary |
|---|---|
| Master's Degree | $48,049 |
| High School Diploma or Less | $35,470 |
| Bachelor's Degree | $44,685 |
| Some College/ Associate Degree | $37,756 |
Lead customer service representative employment statistics
Most lead customer service representatives work for a private in the retail industry.
Company size where lead customer service representatives work
Below, you can see the size of companies where lead customer service representatives work.
Lead customer service representative jobs by employer size
| Company size | Percentages |
|---|---|
| < 50 employees | 4% |
| 50 - 100 employees | 6% |
| 100 - 500 employees | 8% |
| 500 - 1,000 employees | 7% |
| 1,000 - 10,000 employees | 28% |
| > 10,000 employees | 46% |
Lead customer service representative jobs by company type
Employees with the lead customer service representative job title have their preferences when it comes to working for a company. For instance, most lead customer service representatives prefer to work at private companies over public companies.
Lead customer service representative jobs by sector
| Company type | Percentages |
|---|---|
| Education | 0% |
| Public | 46% |
| Private | 52% |
| Government | 2% |
Lead customer service representative jobs by industry
The most common industries for lead customer service representatives are retail, finance and professional.
Lead customer service representative industry statistics
| Industry | Percentages |
|---|---|
| Fortune 500 | 19% |
| Retail | 17% |
| Finance | 11% |
| Professional | 9% |
| Hospitality | 6% |
| Transportation | 5% |
| Technology | 5% |
| Telecommunication | 4% |
| Health Care | 4% |
| Media | 3% |
| Manufacturing | 3% |
| Insurance | 3% |
| Automotive | 2% |
| Energy | 2% |
| Government | 1% |
| Utilities | 1% |
| Construction | 1% |
| Start-up | 1% |
| Non Profits | 1% |
Lead customer service representative turnover and employment statistics
Lead customer service representative unemployment rate over time
The unemployment rate for lead customer service representatives between 2008 and the most recent data has varied, according to the Bureau of Labor Statistics.
Lead customer service representative unemployment rate by year
| Year | Lead customer service representative unemployment rate |
|---|---|
| 2010 | 11.59% |
| 2011 | 11.00% |
| 2012 | 10.08% |
| 2013 | 8.66% |
| 2014 | 7.64% |
| 2015 | 6.32% |
| 2016 | 5.97% |
| 2017 | 5.66% |
| 2018 | 5.04% |
| 2019 | 4.98% |
| 2020 | 6.69% |
| 2021 | 7.20% |
Average lead customer service representative tenure
The average lead customer service representative stays at their job for 1-2 years, based on the 16,308 lead customer service representatives resumes in Zippia's database.
Lead customer service representative tenure statistics
| Number of years | Percentages |
|---|---|
| Less than 1 year | 13% |
| 1-2 years | 38% |
| 3-4 years | 19% |
| 5-7 years | 16% |
| 8-10 years | 5% |
| 11+ years | 9% |
Lead customer service representative LGBT ratio compared to similar jobs
Review the percent of lead customer service representatives that are members of the LGBT community. You can see how this compares to similar jobs in the chart below.
| Job title | LGBT | Job openings |
|---|---|---|
| Order Entry Administrator | 5.53% | 69,780 |
| Eligibility Technician | 6.73% | 24,203 |
| Lead Customer Service Representative | 7.19% | - |
| Document Clerk | 8.60% | 99,244 |
| Credit Reporter | 8.99% | 6,790 |
| Library Assistant | 11.16% | 1,122 |
| Receptionist/Human Resources Assistant | 15.31% | 63,704 |
Similar lead customer service representative jobs LGBT demographics
| Profession | Percentages of LGBT | Job openings |
|---|---|---|
| Order Entry Administrator | 5.53% | 69,780 |
| Eligibility Technician | 6.73% | 24,203 |
| Document Clerk | 8.60% | 99,244 |
| Credit Reporter | 8.99% | 6,790 |
| Library Assistant | 11.16% | 1,122 |
| Receptionist/Human Resources Assistant | 15.31% | 63,704 |
Foreign languages spoken by lead customer service representatives
The most common foreign language among lead customer service representatives is Spanish at 77.1%. The second-most popular foreign language spoken is French at 5.8% and Italian is the third-most popular at 2.5%.
- Spanish, 77.1%
- French, 5.8%
- Italian, 2.5%
- German, 2.1%
- Arabic, 1.9%
- Other, 10.6%
Lead customer service representative languages spoken
| Foreign language | Percentages |
|---|---|
| Spanish | 77.1% |
| French | 5.8% |
| Italian | 2.5% |
| German | 2.1% |
| Arabic | 1.9% |
| Other | 10.6% |
